{"metadata":{"transaction_key":"deprecated","request_id":"01a0841f-b53a-73f1-a610-dda7e8b7cda5","sha256":"f71911e2b6f9ae275bbd05ebaaed7646e98f7e980b993ce29c19d7e081f9364d","created":"2026-09-09T03:04:26.891Z","duration":15.551937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":46,"output_tokens":46},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":46,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. You've reached Jason. I can't take your call at the moment. Please leave your name, number, and a brief message, and I'll call you as soon as I can. Thanks.","confidence":1.0,"words":[{"word":"hi","start":1.92,"end":2.32,"confidence":0.97924805,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.03607623279094696},{"word":"you've","start":2.32,"end":2.56,"confidence":0.9975586,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":0.012458864599466324},{"word":"reached","start":2.56,"end":2.8799999,"confidence":1.0,"punctuated_word":"reached","sentiment":"neutral","sentiment_score":0.004251349717378616},{"word":"jason","start":2.8799999,"end":3.3799999,"confidence":0.99902344,"punctuated_word":"Jason.","sentiment":"neutral","sentiment_score":0.01074795424938202},{"word":"i","start":3.4399998,"end":3.52,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.43501749634742737},{"word":"can't","start":3.52,"end":3.84,"confidence":0.9995117,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.5212397575378418},{"word":"take","start":3.84,"end":4.0,"confidence":1.0,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.6427500247955322},{"word":"your","start":4.0,"end":4.08,"confidence":0.96972656,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.6283162236213684},{"word":"call","start":4.08,"end":4.3199997,"confidence":0.99902344,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.6752305030822754},{"word":"at","start":4.3199997,"end":4.4,"confidence":0.9980469,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.553515613079071},{"word":"the","start":4.4,"end":4.48,"confidence":0.99902344,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.5585919618606567},{"word":"moment","start":4.48,"end":4.98,"confidence":1.0,"punctuated_word":"moment.","sentiment":"negative","sentiment_score":-0.477864146232605},{"word":"please","start":5.12,"end":5.44,"confidence":1.0,"punctuated_word":"Please","sentiment":"negative","sentiment_score":-0.35106155276298523},{"word":"leave","start":5.44,"end":5.68,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.22132641077041623},{"word":"your","start":5.68,"end":5.92,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.25671178102493286},{"word":"name","start":5.92,"end":6.24,"confidence":0.99658203,"punctuated_word":"name,","sentiment":"neutral","sentiment_score":-0.2278852015733719},{"word":"number","start":6.24,"end":6.56,"confidence":0.9621582,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":-0.2219809889793396},{"word":"and","start":6.56,"end":6.7999997,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.19566915929317472},{"word":"a","start":6.7999997,"end":6.8799996,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.2644861936569214},{"word":"brief","start":6.8799996,"end":7.12,"confidence":1.0,"punctuated_word":"brief","sentiment":"neutral","sentiment_score":-0.11988842487335204},{"word":"message","start":7.12,"end":7.52,"confidence":0.98217773,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.21120911836624143},{"word":"and","start":7.52,"end":7.68,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.14276264607906342},{"word":"i'll","start":7.68,"end":7.8399997,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.160617858171463},{"word":"call","start":7.8399997,"end":8.0,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.16134418547153473},{"word":"you","start":8.0,"end":8.16,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.14535017311573029},{"word":"as","start":8.16,"end":8.32,"confidence":0.99121094,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.1532537192106247},{"word":"soon","start":8.32,"end":8.559999,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":-0.23891475796699524},{"word":"as","start":8.559999,"end":8.639999,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.20716089010238647},{"word":"i","start":8.639999,"end":8.72,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07286116480827332},{"word":"can","start":8.72,"end":9.22,"confidence":1.0,"punctuated_word":"can.","sentiment":"neutral","sentiment_score":-0.11415434628725052},{"word":"thanks","start":9.36,"end":9.86,"confidence":1.0,"punctuated_word":"Thanks.","sentiment":"neutral","sentiment_score":0.3319675624370575}],"paragraphs":{"transcript":"\nHi. You've reached Jason. I can't take your call at the moment. Please leave your name, number, and a brief message, and I'll call you as soon as I can. Thanks.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.92,"end":2.32,"sentiment":"neutral","sentiment_score":0.03607623279094696},{"text":"You've reached Jason.","start":2.32,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.009152722855408987},{"text":"I can't take your call at the moment.","start":3.4399998,"end":4.98,"sentiment":"negative","sentiment_score":-0.5615657158195972},{"text":"Please leave your name, number, and a brief message, and I'll call you as soon as I can.","start":5.12,"end":9.22,"sentiment":"neutral","sentiment_score":-0.19259103180633652},{"text":"Thanks.","start":9.36,"end":9.86,"sentiment":"neutral","sentiment_score":0.3319675624370575}],"sentiment":"neutral","sentiment_score":-0.24398910758956785,"num_words":31,"start":1.92,"end":9.86}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You've reached Jason. I can't take your call at the moment. Please leave your name, number, and a brief message, and I'll call you as soon as I can. Thanks.","paragraphs":[{"sentences":[{"text":"Hi.","start":1.92,"end":2.32,"sentiment":"neutral","sentiment_score":0.03607623279094696},{"text":"You've reached Jason.","start":2.32,"end":3.3799999,"sentiment":"neutral","sentiment_score":0.009152722855408987},{"text":"I can't take your call at the moment.","start":3.4399998,"end":4.98,"sentiment":"negative","sentiment_score":-0.5615657158195972},{"text":"Please leave your name, number, and a brief message, and I'll call you as soon as I can.","start":5.12,"end":9.22,"sentiment":"neutral","sentiment_score":-0.19259103180633652},{"text":"Thanks.","start":9.36,"end":9.86,"sentiment":"neutral","sentiment_score":0.3319675624370575}],"sentiment":"neutral","sentiment_score":-0.24398910758956785,"channel":1,"num_words":31,"start":1.92,"end":9.86}]},"summary":{"result":"success","short":"Hi. You've reached Jason. I can't take your call at the moment. Please leave your name, number, and a brief message, and I'll call you as soon as I can. Thanks."},"intents":{"segments":[{"text":"Thanks.","start_word":30,"end_word":30,"intents":[{"intent":"Leave message","confidence_score":0.28045252}]}]},"sentiments":{"segments":[{"text":"Hi. You've reached Jason.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.016909539699554443},{"text":"I can't take your call at the moment.","start_word":4,"end_word":11,"sentiment":"negative","sentiment_score":-0.546624481678009},{"text":"Please leave your name, number, and a brief message, and I'll call you as soon as I can.","start_word":12,"end_word":29,"sentiment":"neutral","sentiment_score":-0.1931035965681076},{"text":"Thanks.","start_word":30,"end_word":30,"sentiment":"positive","sentiment_score":0.5000231266021729}],"average":{"sentiment":"neutral","sentiment_score":-0.2109812446262525}}}}