{"metadata":{"transaction_key":"deprecated","request_id":"01a041b5-66c5-77d1-bae7-db837afde3dc","sha256":"cde0550f4fb6af61a653b60fc26352a6d69e6157970c1c1a7a91b3fa92f3e83a","created":"2026-08-27T05:33:23.955Z","duration":84.16794,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":155,"output_tokens":55},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":172,"output_tokens":172},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":172,"output_tokens":7}},"results":{"channels":[{"alternatives":[{"transcript":"Yeah. Good good afternoon. I would like to speak with Michael Browning. My name is Ronald from Cloud Solution IT. We had a meeting with him last February. I'm just getting back to him regarding the meeting that scheduled. Thank you. Alright. That that would be okay if he's not available. I'll just go ahead and send him an email. Alright. Thank you.","confidence":0.9970703,"words":[{"word":"yeah","start":21.455,"end":21.775,"confidence":0.8623047,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.1930998861789703},{"word":"good","start":21.775,"end":22.175,"confidence":0.97314453,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.4736528396606446},{"word":"good","start":22.175,"end":22.415,"confidence":0.7944336,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.40789294242858887},{"word":"afternoon","start":22.415,"end":22.915,"confidence":0.99902344,"punctuated_word":"afternoon.","sentiment":"positive","sentiment_score":0.3609474897384643},{"word":"i","start":23.055,"end":23.215,"confidence":0.9741211,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.1744740903377533},{"word":"would","start":23.215,"end":23.375,"confidence":0.9819336,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.12576226890087128},{"word":"like","start":23.375,"end":23.535,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.11630145460367204},{"word":"to","start":23.535,"end":23.695,"confidence":0.96533203,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1274707019329071},{"word":"speak","start":23.695,"end":23.935,"confidence":1.0,"punctuated_word":"speak","sentiment":"neutral","sentiment_score":0.11067377775907516},{"word":"with","start":23.935,"end":24.435,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.08459489792585373},{"word":"michael","start":24.494999,"end":24.994999,"confidence":0.7871094,"punctuated_word":"Michael","sentiment":"neutral","sentiment_score":0.1343209594488144},{"word":"browning","start":25.055,"end":25.555,"confidence":0.9817708,"punctuated_word":"Browning.","sentiment":"neutral","sentiment_score":0.10966648906469344},{"word":"my","start":29.42,"end":29.58,"confidence":0.9716797,"punctuated_word":"My","sentiment":"neutral","sentiment_score":0.035919394344091415},{"word":"name","start":29.58,"end":29.740002,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.03924909979104996},{"word":"is","start":29.740002,"end":29.980001,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.04236716032028198},{"word":"ronald","start":29.980001,"end":30.480001,"confidence":1.0,"punctuated_word":"Ronald","sentiment":"neutral","sentiment_score":0.05734170973300934},{"word":"from","start":30.62,"end":31.1,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.05321029946208},{"word":"cloud","start":31.1,"end":31.5,"confidence":0.7114258,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.04940522089600563},{"word":"solution","start":31.5,"end":31.980001,"confidence":0.9741211,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.05570517852902413},{"word":"it","start":31.980001,"end":32.480003,"confidence":0.9951172,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.06201222166419029},{"word":"we","start":36.14,"end":36.64,"confidence":0.99902344,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.04244370758533478},{"word":"had","start":37.18,"end":37.420002,"confidence":1.0,"punctuated_word":"had","sentiment":"neutral","sentiment_score":0.03499485179781914},{"word":"a","start":37.420002,"end":37.5,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.03713506832718849},{"word":"meeting","start":37.5,"end":37.9,"confidence":1.0,"punctuated_word":"meeting","sentiment":"neutral","sentiment_score":0.04584633558988571},{"word":"with","start":37.9,"end":38.06,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.04854840785264969},{"word":"him","start":38.06,"end":38.56,"confidence":1.0,"punctuated_word":"him","sentiment":"neutral","sentiment_score":0.04340721294283867},{"word":"last","start":38.7,"end":39.2,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.037497617304325104},{"word":"february","start":39.9,"end":40.4,"confidence":0.986084,"punctuated_word":"February.","sentiment":"neutral","sentiment_score":0.04137644171714783},{"word":"i'm","start":40.54,"end":40.78,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.06498793512582779},{"word":"just","start":40.78,"end":41.260002,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.08121061325073242},{"word":"getting","start":41.260002,"end":41.5,"confidence":0.96972656,"punctuated_word":"getting","sentiment":"neutral","sentiment_score":0.07429446280002594},{"word":"back","start":41.5,"end":41.74,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.06883321702480316},{"word":"to","start":41.74,"end":41.9,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.05848290771245957},{"word":"him","start":41.9,"end":42.38,"confidence":1.0,"punctuated_word":"him","sentiment":"neutral","sentiment_score":0.07167613506317139},{"word":"regarding","start":42.38,"end":42.78,"confidence":0.95947266,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":0.0682578831911087},{"word":"the","start":42.78,"end":43.02,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0553198866546154},{"word":"meeting","start":43.02,"end":43.42,"confidence":1.0,"punctuated_word":"meeting","sentiment":"neutral","sentiment_score":0.06151004880666733},{"word":"that","start":43.42,"end":43.92,"confidence":0.5864258,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.06186527386307717},{"word":"scheduled","start":44.415,"end":44.915,"confidence":0.4625244,"punctuated_word":"scheduled.","sentiment":"neutral","sentiment_score":0.08386853337287903},{"word":"thank","start":46.815002,"end":47.135002,"confidence":0.89208984,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.3654823005199432},{"word":"you","start":47.135002,"end":47.635002,"confidence":0.99365234,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.28710636496543884},{"word":"alright","start":74.665,"end":75.165,"confidence":0.7866211,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":-0.06191500648856163},{"word":"that","start":75.305,"end":75.465,"confidence":0.94140625,"punctuated_word":"That","sentiment":"neutral","sentiment_score":-0.0944204330444336},{"word":"that","start":75.465,"end":75.625,"confidence":0.87841797,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.0946146994829178},{"word":"would","start":75.625,"end":75.784996,"confidence":0.6689453,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.0782155990600586},{"word":"be","start":75.784996,"end":75.945,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.0601903572678566},{"word":"okay","start":75.945,"end":76.104996,"confidence":0.99121094,"punctuated_word":"okay","sentiment":"neutral","sentiment_score":-0.10891731083393096},{"word":"if","start":76.104996,"end":76.265,"confidence":0.57470703,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.1259612739086151},{"word":"he's","start":76.265,"end":76.424995,"confidence":0.986084,"punctuated_word":"he's","sentiment":"neutral","sentiment_score":-0.10175841301679613},{"word":"not","start":76.424995,"end":76.66499,"confidence":0.99902344,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.15344250202178955},{"word":"available","start":76.66499,"end":77.145,"confidence":0.9975586,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":-0.1327938735485077},{"word":"i'll","start":77.145,"end":77.384995,"confidence":0.9970703,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.008689865469932556},{"word":"just","start":77.384995,"end":77.784996,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.010369416326284409},{"word":"go","start":77.784996,"end":77.945,"confidence":0.8618164,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.005173340439796448},{"word":"ahead","start":77.945,"end":78.185,"confidence":1.0,"punctuated_word":"ahead","sentiment":"neutral","sentiment_score":0.02563927322626114},{"word":"and","start":78.185,"end":78.505,"confidence":0.9921875,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.010408468544483185},{"word":"send","start":78.505,"end":78.744995,"confidence":0.9951172,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.01704312488436699},{"word":"him","start":78.744995,"end":78.905,"confidence":0.98828125,"punctuated_word":"him","sentiment":"neutral","sentiment_score":0.0024822503328323364},{"word":"an","start":78.905,"end":79.064995,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.021706845611333847},{"word":"email","start":79.064995,"end":79.564995,"confidence":0.9995117,"punctuated_word":"email.","sentiment":"neutral","sentiment_score":-0.005315927788615227},{"word":"alright","start":81.704994,"end":82.204994,"confidence":0.98339844,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.31704971194267273},{"word":"thank","start":82.265,"end":82.505,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4596607089042664},{"word":"you","start":82.505,"end":83.005,"confidence":0.9980469,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.3858742117881775}],"paragraphs":{"transcript":"\nYeah. Good good afternoon. I would like to speak with Michael Browning. My name is Ronald from Cloud Solution IT. We had a meeting with him last February.\n\nI'm just getting back to him regarding the meeting that scheduled. Thank you. Alright. That that would be okay if he's not available. I'll just go ahead and send him an email.\n\nAlright. Thank you.","paragraphs":[{"sentences":[{"text":"Yeah.","start":21.455,"end":21.775,"sentiment":"neutral","sentiment_score":0.1930998861789703},{"text":"Good good afternoon.","start":21.775,"end":22.915,"sentiment":"positive","sentiment_score":0.4141644239425659},{"text":"I would like to speak with Michael Browning.","start":23.055,"end":25.555,"sentiment":"neutral","sentiment_score":0.12290807999670506},{"text":"My name is Ronald from Cloud Solution IT.","start":29.42,"end":32.480003,"sentiment":"neutral","sentiment_score":0.04940128559246659},{"text":"We had a meeting with him last February.","start":36.14,"end":40.4,"sentiment":"neutral","sentiment_score":0.041406205389648676}],"sentiment":"neutral","sentiment_score":0.11233277592275824,"num_words":28,"start":21.455,"end":40.4},{"sentences":[{"text":"I'm just getting back to him regarding the meeting that scheduled.","start":40.54,"end":44.915,"sentiment":"neutral","sentiment_score":0.06820971789685162},{"text":"Thank you.","start":46.815002,"end":47.635002,"sentiment":"neutral","sentiment_score":0.32629433274269104},{"text":"Alright.","start":74.665,"end":75.165,"sentiment":"neutral","sentiment_score":-0.06191500648856163},{"text":"That that would be okay if he's not available.","start":75.305,"end":77.145,"sentiment":"neutral","sentiment_score":-0.10559049579832289},{"text":"I'll just go ahead and send him an email.","start":77.145,"end":79.564995,"sentiment":"neutral","sentiment_score":0.008384202710456319}],"sentiment":"neutral","sentiment_score":0.014566372439730912,"num_words":32,"start":40.54,"end":79.564995},{"sentences":[{"text":"Alright.","start":81.704994,"end":82.204994,"sentiment":"neutral","sentiment_score":0.31704971194267273},{"text":"Thank you.","start":82.265,"end":83.005,"sentiment":"positive","sentiment_score":0.4227674603462219}],"sentiment":"positive","sentiment_score":0.3875282108783722,"num_words":3,"start":81.704994,"end":83.005}]}}]},{"alternatives":[{"transcript":"Welcome to Newcastle Grammar School Hill Campus. To speak with reception, please press 1. To be transferred to the Park Campus Hey, Caspergram. This call is speaking. Ask who's calling? Is he expecting a call? Alright. Sure. Just one moment. Sorry. There was no answer on his phone. Can I leave a message? Okay. Lovely. Thank you. Bye.","confidence":0.9980469,"words":[{"word":"welcome","start":0.48,"end":0.88,"confidence":0.9980469,"punctuated_word":"Welcome","sentiment":"neutral","sentiment_score":0.14230285584926605},{"word":"to","start":0.88,"end":1.1999999,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.13243046402931213},{"word":"newcastle","start":1.1999999,"end":1.6999999,"confidence":0.97802734,"punctuated_word":"Newcastle","sentiment":"neutral","sentiment_score":0.11028220504522324},{"word":"grammar","start":1.76,"end":2.08,"confidence":0.99853516,"punctuated_word":"Grammar","sentiment":"neutral","sentiment_score":0.11190084367990494},{"word":"school","start":2.08,"end":2.3999999,"confidence":1.0,"punctuated_word":"School","sentiment":"neutral","sentiment_score":0.16187548637390137},{"word":"hill","start":2.3999999,"end":2.6399999,"confidence":0.92822266,"punctuated_word":"Hill","sentiment":"neutral","sentiment_score":0.17995910346508026},{"word":"campus","start":2.6399999,"end":3.1399999,"confidence":0.86938477,"punctuated_word":"Campus.","sentiment":"neutral","sentiment_score":0.21774855256080627},{"word":"to","start":3.76,"end":3.9199998,"confidence":1.0,"punctuated_word":"To","sentiment":"neutral","sentiment_score":0.053370822221040726},{"word":"speak","start":3.9199998,"end":4.24,"confidence":1.0,"punctuated_word":"speak","sentiment":"neutral","sentiment_score":0.032690249383449554},{"word":"with","start":4.24,"end":4.48,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.05184565484523773},{"word":"reception","start":4.48,"end":4.98,"confidence":0.99902344,"punctuated_word":"reception,","sentiment":"neutral","sentiment_score":0.05673772096633911},{"word":"please","start":5.2799997,"end":5.6,"confidence":0.99902344,"punctuated_word":"please","sentiment":"neutral","sentiment_score":0.026458172127604485},{"word":"press","start":5.6,"end":5.92,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":0.04430383071303368},{"word":"1","start":5.92,"end":6.42,"confidence":0.99853516,"punctuated_word":"1.","sentiment":"neutral","sentiment_score":0.05342531576752663},{"word":"to","start":6.48,"end":6.64,"confidence":1.0,"punctuated_word":"To","sentiment":"neutral","sentiment_score":0.03160521760582924},{"word":"be","start":6.64,"end":6.8799996,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.02833986096084118},{"word":"transferred","start":6.8799996,"end":7.3799996,"confidence":1.0,"punctuated_word":"transferred","sentiment":"neutral","sentiment_score":0.04180110991001129},{"word":"to","start":7.52,"end":7.68,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.030101798474788662},{"word":"the","start":7.68,"end":7.8399997,"confidence":0.9892578,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03647692501544952},{"word":"park","start":7.8399997,"end":8.24,"confidence":0.4970703,"punctuated_word":"Park","sentiment":"neutral","sentiment_score":0.019084064289927483},{"word":"campus","start":8.24,"end":8.74,"confidence":0.9970703,"punctuated_word":"Campus","sentiment":"neutral","sentiment_score":0.027624357491731644},{"word":"hey","start":18.494999,"end":18.654999,"confidence":0.5397949,"punctuated_word":"Hey,","sentiment":"neutral","sentiment_score":0.05354051291942597},{"word":"caspergram","start":18.654999,"end":19.154999,"confidence":0.6430664,"punctuated_word":"Caspergram.","sentiment":"neutral","sentiment_score":0.04136809706687927},{"word":"this","start":19.295,"end":19.455,"confidence":0.5,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.04480445757508278},{"word":"call","start":19.455,"end":19.695,"confidence":0.82910156,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.04086771234869957},{"word":"is","start":19.695,"end":19.945,"confidence":0.4482422,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0401545912027359},{"word":"speaking","start":19.945,"end":20.445,"confidence":0.9279785,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.03813343867659569},{"word":"ask","start":27.09,"end":27.49,"confidence":0.33691406,"punctuated_word":"Ask","sentiment":"neutral","sentiment_score":0.02505515143275261},{"word":"who's","start":27.49,"end":27.650002,"confidence":0.9370117,"punctuated_word":"who's","sentiment":"neutral","sentiment_score":0.044920772314071655},{"word":"calling","start":27.650002,"end":28.150002,"confidence":0.85253906,"punctuated_word":"calling?","sentiment":"neutral","sentiment_score":0.06268670409917831},{"word":"is","start":33.41,"end":33.65,"confidence":0.6113281,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.03917684778571129},{"word":"he","start":33.65,"end":33.81,"confidence":0.99902344,"punctuated_word":"he","sentiment":"neutral","sentiment_score":0.04308617115020752},{"word":"expecting","start":33.81,"end":34.29,"confidence":1.0,"punctuated_word":"expecting","sentiment":"neutral","sentiment_score":0.03349862992763519},{"word":"a","start":34.29,"end":34.45,"confidence":0.9819336,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.04020364210009575},{"word":"call","start":34.45,"end":34.95,"confidence":0.9995117,"punctuated_word":"call?","sentiment":"neutral","sentiment_score":0.03918760269880295},{"word":"alright","start":44.335,"end":44.575,"confidence":0.8215332,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.08660092204809189},{"word":"sure","start":44.575,"end":44.975002,"confidence":0.81811523,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.13785108923912048},{"word":"just","start":44.975002,"end":45.295002,"confidence":0.9970703,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.09003137052059174},{"word":"one","start":45.295002,"end":45.455,"confidence":0.9902344,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.11808650940656662},{"word":"moment","start":45.455,"end":45.955,"confidence":0.9995117,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":0.11971966922283173},{"word":"sorry","start":70.535,"end":70.935005,"confidence":0.71191406,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.14030039310455322},{"word":"there","start":70.935005,"end":71.015,"confidence":0.99902344,"punctuated_word":"There","sentiment":"neutral","sentiment_score":-0.2544286251068115},{"word":"was","start":71.015,"end":71.255005,"confidence":0.9980469,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.2798580825328827},{"word":"no","start":71.255005,"end":71.415,"confidence":0.99316406,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.3256639242172241},{"word":"answer","start":71.415,"end":71.655,"confidence":0.72314453,"punctuated_word":"answer","sentiment":"negative","sentiment_score":-0.3625841438770294},{"word":"on","start":71.655,"end":71.815,"confidence":0.9301758,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.321534126996994},{"word":"his","start":71.815,"end":71.975,"confidence":0.9892578,"punctuated_word":"his","sentiment":"negative","sentiment_score":-0.3544566333293915},{"word":"phone","start":71.975,"end":72.295,"confidence":0.9995117,"punctuated_word":"phone.","sentiment":"negative","sentiment_score":-0.34164175391197205},{"word":"can","start":72.295,"end":72.535,"confidence":1.0,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.19937725365161896},{"word":"i","start":72.535,"end":72.695,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.15437670052051544},{"word":"leave","start":72.695,"end":72.855,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.13909585773944855},{"word":"a","start":72.855,"end":73.015,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.1375923901796341},{"word":"message","start":73.015,"end":73.50294,"confidence":1.0,"punctuated_word":"message?","sentiment":"neutral","sentiment_score":-0.13102611899375916},{"word":"okay","start":79.742935,"end":80.22294,"confidence":0.9890137,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.2122569978237152},{"word":"lovely","start":80.22294,"end":80.72294,"confidence":1.0,"punctuated_word":"Lovely.","sentiment":"positive","sentiment_score":0.4787136912345886},{"word":"thank","start":80.86294,"end":81.102936,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5413225889205933},{"word":"you","start":81.102936,"end":81.602936,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4515596926212311},{"word":"bye","start":82.94294,"end":83.44294,"confidence":0.99609375,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.16088180243968964}],"paragraphs":{"transcript":"\nWelcome to Newcastle Grammar School Hill Campus. To speak with reception, please press 1. To be transferred to the Park Campus Hey, Caspergram. This call is speaking. Ask who's calling?\n\nIs he expecting a call? Alright. Sure. Just one moment. Sorry.\n\nThere was no answer on his phone. Can I leave a message? Okay. Lovely. Thank you.\n\nBye.","paragraphs":[{"sentences":[{"text":"Welcome to Newcastle Grammar School Hill Campus.","start":0.48,"end":3.1399999,"sentiment":"neutral","sentiment_score":0.15092850157192775},{"text":"To speak with reception, please press 1.","start":3.76,"end":6.42,"sentiment":"neutral","sentiment_score":0.04554739514631884},{"text":"To be transferred to the Park Campus Hey, Caspergram.","start":6.48,"end":19.154999,"sentiment":"neutral","sentiment_score":0.034437993748320475},{"text":"This call is speaking.","start":19.295,"end":20.445,"sentiment":"neutral","sentiment_score":0.040990049950778484},{"text":"Ask who's calling?","start":27.09,"end":28.150002,"sentiment":"neutral","sentiment_score":0.044220875948667526}],"sentiment":"neutral","sentiment_score":0.06606320161372423,"num_words":30,"start":0.48,"end":28.150002},{"sentences":[{"text":"Is he expecting a call?","start":33.41,"end":34.95,"sentiment":"neutral","sentiment_score":0.03903057873249054},{"text":"Alright.","start":44.335,"end":44.575,"sentiment":"neutral","sentiment_score":0.08660092204809189},{"text":"Sure.","start":44.575,"end":44.975002,"sentiment":"neutral","sentiment_score":0.13785108923912048},{"text":"Just one moment.","start":44.975002,"end":45.955,"sentiment":"neutral","sentiment_score":0.10927918304999669},{"text":"Sorry.","start":70.535,"end":70.935005,"sentiment":"neutral","sentiment_score":-0.14030039310455322}],"sentiment":"neutral","sentiment_score":0.05519473281773654,"num_words":11,"start":33.41,"end":70.935005},{"sentences":[{"text":"There was no answer on his phone.","start":70.935005,"end":72.295,"sentiment":"neutral","sentiment_score":-0.3200238985674722},{"text":"Can I leave a message?","start":72.295,"end":73.50294,"sentiment":"neutral","sentiment_score":-0.15229366421699525},{"text":"Okay.","start":79.742935,"end":80.22294,"sentiment":"neutral","sentiment_score":0.2122569978237152},{"text":"Lovely.","start":80.22294,"end":80.72294,"sentiment":"positive","sentiment_score":0.4787136912345886},{"text":"Thank you.","start":80.86294,"end":81.602936,"sentiment":"positive","sentiment_score":0.49644114077091217}],"sentiment":"neutral","sentiment_score":-0.08236141502857208,"num_words":16,"start":70.935005,"end":81.602936},{"sentences":[{"text":"Bye.","start":82.94294,"end":83.44294,"sentiment":"neutral","sentiment_score":0.16088180243968964}],"sentiment":"neutral","sentiment_score":0.16088180243968964,"num_words":1,"start":82.94294,"end":83.44294}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome to Newcastle Grammar School Hill Campus. To speak with reception, please press 1. To be transferred to the Park Campus Hey, Caspergram. This call is speaking.\n\nChannel 0: Yeah. Good good afternoon. I would like to speak with Michael Browning.\n\nChannel 1: Ask who's calling?\n\nChannel 0: My name is Ronald from Cloud Solution IT.\n\nChannel 1: Is he expecting a call?\n\nChannel 0: We had a meeting with him last February. I'm just getting back to him regarding the meeting that\n\nChannel 1: Alright.\n\nChannel 0: scheduled.\n\nChannel 1: Sure. Just one moment.\n\nChannel 0: Thank you.\n\nChannel 1: Sorry. There was no answer on his phone. Can I leave a message?\n\nChannel 0: Alright. That that would be okay if he's not available. I'll just go ahead and send him an email.\n\nChannel 1: Okay. Lovely. Thank you.\n\nChannel 0: Alright. Thank you.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Welcome to Newcastle Grammar School Hill Campus.","start":0.48,"end":3.1399999,"sentiment":"neutral","sentiment_score":0.15092850157192775},{"text":"To speak with reception, please press 1.","start":3.76,"end":6.42,"sentiment":"neutral","sentiment_score":0.04554739514631884},{"text":"To be transferred to the Park Campus Hey, Caspergram.","start":6.48,"end":19.154999,"sentiment":"neutral","sentiment_score":0.034437993748320475},{"text":"This call is speaking.","start":19.295,"end":20.445,"sentiment":"neutral","sentiment_score":0.040990049950778484}],"sentiment":"neutral","sentiment_score":0.06849012668761942,"channel":1,"num_words":27,"start":0.48,"end":20.445},{"sentences":[{"text":"Yeah.","start":21.455,"end":21.775,"sentiment":"neutral","sentiment_score":0.1930998861789703},{"text":"Good good afternoon.","start":21.775,"end":22.915,"sentiment":"positive","sentiment_score":0.4141644239425659},{"text":"I would like to speak with Michael Browning.","start":23.055,"end":25.555,"sentiment":"neutral","sentiment_score":0.12290807999670506}],"sentiment":"neutral","sentiment_score":0.2015714831650257,"channel":0,"num_words":12,"start":21.455,"end":25.555},{"sentences":[{"text":"Ask who's calling?","start":27.09,"end":28.150002,"sentiment":"neutral","sentiment_score":0.044220875948667526}],"sentiment":"neutral","sentiment_score":0.044220875948667526,"channel":1,"num_words":3,"start":27.09,"end":28.150002},{"sentences":[{"text":"My name is Ronald from Cloud Solution IT.","start":29.42,"end":32.480003,"sentiment":"neutral","sentiment_score":0.04940128559246659}],"sentiment":"neutral","sentiment_score":0.04940128559246659,"channel":0,"num_words":8,"start":29.42,"end":32.480003},{"sentences":[{"text":"Is he expecting a call?","start":33.41,"end":34.95,"sentiment":"neutral","sentiment_score":0.03903057873249054}],"sentiment":"neutral","sentiment_score":0.03903057873249054,"channel":1,"num_words":5,"start":33.41,"end":34.95},{"sentences":[{"text":"We had a meeting with him last February.","start":36.14,"end":40.4,"sentiment":"neutral","sentiment_score":0.041406205389648676},{"text":"I'm just getting back to him regarding the meeting that","start":40.54,"end":43.92,"sentiment":"neutral","sentiment_score":0.06664383634924889}],"sentiment":"neutral","sentiment_score":0.05542711147831546,"channel":0,"num_words":18,"start":36.14,"end":43.92},{"sentences":[{"text":"Alright.","start":44.335,"end":44.575,"sentiment":"neutral","sentiment_score":0.08660092204809189}],"sentiment":"neutral","sentiment_score":0.08660092204809189,"channel":1,"num_words":1,"start":44.335,"end":44.575},{"sentences":[{"text":"scheduled.","start":44.415,"end":44.915,"sentiment":"neutral","sentiment_score":0.08386853337287903}],"sentiment":"neutral","sentiment_score":0.08386853337287903,"channel":0,"num_words":1,"start":44.415,"end":44.915},{"sentences":[{"text":"Sure.","start":44.575,"end":44.975002,"sentiment":"neutral","sentiment_score":0.13785108923912048},{"text":"Just one moment.","start":44.975002,"end":45.955,"sentiment":"neutral","sentiment_score":0.10927918304999669}],"sentiment":"neutral","sentiment_score":0.11642215959727764,"channel":1,"num_words":4,"start":44.575,"end":45.955},{"sentences":[{"text":"Thank you.","start":46.815002,"end":47.635002,"sentiment":"neutral","sentiment_score":0.32629433274269104}],"sentiment":"neutral","sentiment_score":0.32629433274269104,"channel":0,"num_words":2,"start":46.815002,"end":47.635002},{"sentences":[{"text":"Sorry.","start":70.535,"end":70.935005,"sentiment":"neutral","sentiment_score":-0.14030039310455322},{"text":"There was no answer on his phone.","start":70.935005,"end":72.295,"sentiment":"neutral","sentiment_score":-0.3200238985674722},{"text":"Can I leave a message?","start":72.295,"end":73.50294,"sentiment":"neutral","sentiment_score":-0.15229366421699525}],"sentiment":"neutral","sentiment_score":-0.24168738493552575,"channel":1,"num_words":13,"start":70.535,"end":73.50294},{"sentences":[{"text":"Alright.","start":74.665,"end":75.165,"sentiment":"neutral","sentiment_score":-0.06191500648856163},{"text":"That that would be okay if he's not available.","start":75.305,"end":77.145,"sentiment":"neutral","sentiment_score":-0.10559049579832289},{"text":"I'll just go ahead and send him an email.","start":77.145,"end":79.564995,"sentiment":"neutral","sentiment_score":0.008384202710456319}],"sentiment":"neutral","sentiment_score":-0.0493037707515453,"channel":0,"num_words":19,"start":74.665,"end":79.564995},{"sentences":[{"text":"Okay.","start":79.742935,"end":80.22294,"sentiment":"neutral","sentiment_score":0.2122569978237152},{"text":"Lovely.","start":80.22294,"end":80.72294,"sentiment":"positive","sentiment_score":0.4787136912345886},{"text":"Thank you.","start":80.86294,"end":81.602936,"sentiment":"positive","sentiment_score":0.49644114077091217}],"sentiment":"positive","sentiment_score":0.42096324265003204,"channel":1,"num_words":4,"start":79.742935,"end":81.602936},{"sentences":[{"text":"Alright.","start":81.704994,"end":82.204994,"sentiment":"neutral","sentiment_score":0.31704971194267273},{"text":"Thank you.","start":82.265,"end":83.005,"sentiment":"positive","sentiment_score":0.4227674603462219}],"sentiment":"positive","sentiment_score":0.3875282108783722,"channel":0,"num_words":3,"start":81.704994,"end":83.005},{"sentences":[{"text":"Bye.","start":82.94294,"end":83.44294,"sentiment":"neutral","sentiment_score":0.16088180243968964}],"sentiment":"neutral","sentiment_score":0.16088180243968964,"channel":1,"num_words":1,"start":82.94294,"end":83.44294}]},"summary":{"result":"success","short":"A representative from Cloud Solutions IT calls a school to speak with Michael Browning regarding a scheduled meeting. The receptionist is unable to transfer the call and the representative decides to send an email instead. The call ends with the representative thanking the receptionist and saying goodbye."},"intents":{"segments":[{"text":"We had a meeting with him last February. I'm just getting back to him regarding the meeting that Alright. scheduled. Sure.","start_word":55,"end_word":75,"intents":[{"intent":"Request a callback","confidence_score":0.0028885757}]}]},"sentiments":{"segments":[{"text":"Welcome to Newcastle Grammar School Hill Campus. To speak with reception, please press 1. To be transferred to the Park Campus Hey, Caspergram. This call is speaking. Yeah.","start_word":0,"end_word":27,"sentiment":"neutral","sentiment_score":0.07571382820606232},{"text":"Good good afternoon.","start_word":28,"end_word":30,"sentiment":"positive","sentiment_score":0.4008601903915405},{"text":"I would like to speak with Michael Browning. Ask who's calling? My name is Ronald from Cloud Solution IT. Is he expecting a call? We had a meeting with him last February. I'm just getting back to him regarding the meeting that Alright. scheduled. Sure. Just one moment. Thank you. Sorry. There was no answer on his phone. Can I leave a message? Alright. That that would be okay if he's not available. I'll just go ahead and send him an email. Okay.","start_word":31,"end_word":113,"sentiment":"neutral","sentiment_score":0.004389296285808086},{"text":"Lovely. Thank you.","start_word":114,"end_word":116,"sentiment":"positive","sentiment_score":0.4803738594055176},{"text":"Alright.","start_word":117,"end_word":117,"sentiment":"neutral","sentiment_score":0.31704971194267273},{"text":"Thank you.","start_word":118,"end_word":119,"sentiment":"positive","sentiment_score":0.41046974062919617},{"text":"Bye.","start_word":120,"end_word":120,"sentiment":"neutral","sentiment_score":0.21512514352798465}],"average":{"sentiment":"neutral","sentiment_score":0.058586497639500815}}}}