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a prolonged pain unnecessary.","start":55.44,"end":58.82,"sentiment":"neutral","sentiment_score":-0.01203282326459885},{"text":"I just wanted to make sure that I get ahead with everything.","start":59.04,"end":62.42,"sentiment":"neutral","sentiment_score":0.10733659813801448}],"sentiment":"neutral","sentiment_score":0.13946339874355881,"channel":0,"num_words":27,"start":53.84,"end":62.42},{"sentences":[{"text":"Yep.","start":63.690002,"end":64.17,"sentiment":"neutral","sentiment_score":0.1104440540075302},{"text":"No no problem.","start":64.17,"end":64.89,"sentiment":"neutral","sentiment_score":0.1965306649605433},{"text":"I understand.","start":64.89,"end":65.47,"sentiment":"neutral","sentiment_score":0.1604481339454651}],"sentiment":"neutral","sentiment_score":0.17015538613001505,"channel":1,"num_words":6,"start":63.690002,"end":65.47},{"sentences":[{"text":"Alright.","start":67.006935,"end":67.326935,"sentiment":"neutral","sentiment_score":0.2991510033607483},{"text":"Thanks, 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customer talks to an agent about a job and apologizes for not having had time to review the job. The agent assures the customer that they will go ahead and make sure everything is completed on Monday. The customer thanks the agent and plans to go to the job on Monday morning."},"intents":{"segments":[{"text":"Did you get a chance to go through the job? No. I didn't.","start_word":16,"end_word":28,"intents":[{"intent":"Check job progress","confidence_score":0.14784119}]}]},"sentiments":{"segments":[{"text":"Good day, mate. How you going? Hi, good. Thanks. How are you?","start_word":0,"end_word":11,"sentiment":"positive","sentiment_score":0.4720774292945862},{"text":"Yeah. Not too bad. Did you get a chance to go through the job? No. I didn't. I didn't get a chance this week. Yeah. I do I do apologize. No. That's But okay. I'll I'll go What? there first thing Monday morning. So Swing hello? five minutes to understand what can you swing past by the job for five minutes if you get a chance just to make sure that you see the score, what what needed to be done? Yeah. Yeah. I will. Yeah. Yep. So it's gonna it's it's gonna happen on Monday. Right? Yeah. Yeah. I'll swing pass first Yeah. thing Monday morning. I'll go there 7AM.","start_word":12,"end_word":122,"sentiment":"neutral","sentiment_score":0.031229889020323753},{"text":"Thank you so much, please.","start_word":123,"end_word":127,"sentiment":"positive","sentiment_score":0.5132980346679688},{"text":"Because, you know, it's it's just a prolonged pain unnecessary. I just wanted to make sure that I get ahead with everything. Yep. No no problem. I understand. Alright.","start_word":128,"end_word":156,"sentiment":"neutral","sentiment_score":0.08382576704025269},{"text":"Thanks, man. Thank you so much. Thank thank you.","start_word":157,"end_word":165,"sentiment":"positive","sentiment_score":0.5969545245170593},{"text":"Bye. Bye.","start_word":166,"end_word":167,"sentiment":"neutral","sentiment_score":0.21574801206588745}],"average":{"sentiment":"neutral","sentiment_score":0.12059632535110652}}}}