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Bye.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.24,"end":4.58,"sentiment":"neutral","sentiment_score":0.00500207839650102}],"sentiment":"neutral","sentiment_score":0.00500207839650102,"channel":1,"num_words":16,"start":0.24,"end":4.58},{"sentences":[{"text":"Andrew?","start":5.8399997,"end":6.3399997,"sentiment":"neutral","sentiment_score":0.007538406178355217}],"sentiment":"neutral","sentiment_score":0.007538406178355217,"channel":0,"num_words":1,"start":5.8399997,"end":6.3399997},{"sentences":[{"text":"Hello?","start":8.0,"end":8.5,"sentiment":"neutral","sentiment_score":0.012816261500120165}],"sentiment":"neutral","sentiment_score":0.012816261500120165,"channel":1,"num_words":1,"start":8.0,"end":8.5},{"sentences":[{"text":"Oh, hi.","start":9.76,"end":10.5,"sentiment":"neutral","sentiment_score":0.07629426568746567},{"text":"Jody?","start":11.2,"end":11.7,"sentiment":"neutral","sentiment_score":0.10936617851257324},{"text":"Good day.","start":12.559999,"end":13.38,"sentiment":"positive","sentiment_score":0.36496296525001526}],"sentiment":"neutral","sentiment_score":0.198376128077507,"channel":0,"num_words":5,"start":9.76,"end":13.38},{"sentences":[{"text":"Speaking?","start":12.96,"end":13.46,"sentiment":"neutral","sentiment_score":0.12298455089330672}],"sentiment":"neutral","sentiment_score":0.12298455089330672,"channel":1,"num_words":1,"start":12.96,"end":13.46},{"sentences":[{"text":"Yes.","start":14.595,"end":14.915001,"sentiment":"neutral","sentiment_score":0.07774858176708221},{"text":"It is, Andrew from Vigilance AI.","start":15.235001,"end":17.475,"sentiment":"neutral","sentiment_score":0.05363209421435992},{"text":"Have I caught you in a bad time?","start":17.475,"end":19.175,"sentiment":"negative","sentiment_score":-0.3439666423946619}],"sentiment":"neutral","sentiment_score":-0.15681279947360358,"channel":0,"num_words":15,"start":14.595,"end":19.175},{"sentences":[{"text":"Yes.","start":20.815,"end":21.135,"sentiment":"neutral","sentiment_score":-0.1617671549320221},{"text":"Sorry.","start":21.135,"end":21.375,"sentiment":"negative","sentiment_score":-0.35365763306617737},{"text":"I'm in the middle of something.","start":21.375,"end":22.575,"sentiment":"negative","sentiment_score":-0.38782990475495654},{"text":"Can I give you a callback?","start":22.575,"end":23.965,"sentiment":"neutral","sentiment_score":-0.18934308489163718}],"sentiment":"neutral","sentiment_score":-0.2841759089912687,"channel":1,"num_words":14,"start":20.815,"end":23.965},{"sentences":[{"text":"Yeah.","start":25.776875,"end":26.096874,"sentiment":"neutral","sentiment_score":-0.08316501975059509},{"text":"I can actually call you back later then.","start":26.096874,"end":28.176874,"sentiment":"neutral","sentiment_score":-0.16461462154984474},{"text":"I'm really sorry to","start":28.176874,"end":29.136875,"sentiment":"negative","sentiment_score":-0.43376415222883224}],"sentiment":"neutral","sentiment_score":-0.2411645077742063,"channel":0,"num_words":13,"start":25.776875,"end":29.136875},{"sentences":[{"text":"Sure.","start":28.956875,"end":29.456875,"sentiment":"neutral","sentiment_score":-0.3006535768508911}],"sentiment":"neutral","sentiment_score":-0.3006535768508911,"channel":1,"num_words":1,"start":28.956875,"end":29.456875},{"sentences":[{"text":"disturb you.","start":29.136875,"end":30.036875,"sentiment":"negative","sentiment_score":-0.37083160877227783}],"sentiment":"negative","sentiment_score":-0.37083160877227783,"channel":0,"num_words":2,"start":29.136875,"end":30.036875},{"sentences":[{"text":"Thank you.","start":29.996876,"end":30.476875,"sentiment":"neutral","sentiment_score":0.27685700356960297},{"text":"Thank you.","start":30.476875,"end":30.956875,"sentiment":"neutral","sentiment_score":0.33126284182071686},{"text":"Bye.","start":30.956875,"end":31.456875,"sentiment":"neutral","sentiment_score":0.16577190160751343}],"sentiment":"neutral","sentiment_score":0.27640231847763064,"channel":1,"num_words":5,"start":29.996876,"end":31.456875},{"sentences":[{"text":"Bye bye.","start":32.176872,"end":32.47194,"sentiment":"neutral","sentiment_score":0.07843923009932041}],"sentiment":"neutral","sentiment_score":0.07843923009932041,"channel":0,"num_words":2,"start":32.176872,"end":32.47194}]},"summary":{"result":"success","short":"The customer calls and introduces themselves as Andrew fromGenerationance AI. They apologize for being busy and ask to call back later. The agent, Jody, is unable to assist them and apologizes for the bad timing before ending the call."},"intents":{"segments":[{"text":"I can actually call you back later then. I'm really sorry to Sure. disturb you. Thank you. Thank you.","start_word":54,"end_word":72,"intents":[{"intent":"Schedule callback","confidence_score":0.027477307}]}]},"sentiments":{"segments":[{"text":"If you record your name and reason for calling, I'll see if this person is available. Andrew? Hello? Oh, hi. Jody?","start_word":0,"end_word":20,"sentiment":"neutral","sentiment_score":0.024639014154672623},{"text":"Good day.","start_word":21,"end_word":22,"sentiment":"positive","sentiment_score":0.35491567850112915},{"text":"Speaking? Yes. It is, Andrew from Vigilance AI.","start_word":23,"end_word":30,"sentiment":"neutral","sentiment_score":0.06721611320972443},{"text":"Have I caught you in a bad time?","start_word":31,"end_word":38,"sentiment":"negative","sentiment_score":-0.34633398056030273},{"text":"Yes.","start_word":39,"end_word":39,"sentiment":"neutral","sentiment_score":-0.1617671549320221},{"text":"Sorry. I'm in the middle of something.","start_word":40,"end_word":46,"sentiment":"negative","sentiment_score":-0.37450361251831055},{"text":"Can I give you a callback? Yeah. I can actually call you back later then.","start_word":47,"end_word":61,"sentiment":"neutral","sentiment_score":-0.15979354083538055},{"text":"I'm really sorry to Sure. disturb you.","start_word":62,"end_word":68,"sentiment":"negative","sentiment_score":-0.38178154826164246},{"text":"Thank you. Thank you. Bye. Bye bye.","start_word":69,"end_word":75,"sentiment":"neutral","sentiment_score":0.18883509933948517}],"average":{"sentiment":"neutral","sentiment_score":-0.08430743421244825}}}}