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Good afternoon. Alice, it's Ronald from Cloud Solution IT. How are you doing today?\n\nChannel 1: I'm well. Thanks. This is an unscheduled call. Right?\n\nChannel 0: I'm sorry?\n\nChannel 1: This is an unscheduled call?\n\nChannel 0: Actually, sir, I was able to talk to you last October, if you can remember. Name of the company again, it's Cloud Solution IT.\n\nChannel 1: Yeah. Could you drop me an email? Thanks.\n\nChannel 0: I'm\n\nChannel 1: I'm just a bit about to go into a meeting. So I'm\n\nChannel 0: alright, ma'am. My yeah. Okay. I can I can send you an email?\n\nChannel 1: thank you.\n\nChannel 0: Alright. Thank you, Alice. Okay. 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email?","start":26.985,"end":28.345,"sentiment":"neutral","sentiment_score":0.023873012512922287},{"text":"Thanks.","start":28.345,"end":28.824999,"sentiment":"neutral","sentiment_score":0.23483730852603912}],"sentiment":"neutral","sentiment_score":0.051407395862042904,"channel":1,"num_words":8,"start":26.585,"end":28.824999},{"sentences":[{"text":"I'm","start":28.47,"end":28.97,"sentiment":"neutral","sentiment_score":0.03789565712213516}],"sentiment":"neutral","sentiment_score":0.03789565712213516,"channel":0,"num_words":1,"start":28.47,"end":28.97},{"sentences":[{"text":"I'm just a bit about to go into a meeting.","start":28.824999,"end":31.06,"sentiment":"neutral","sentiment_score":0.023164873570203783},{"text":"So I'm","start":31.06,"end":31.619999,"sentiment":"neutral","sentiment_score":0.037691324949264526}],"sentiment":"neutral","sentiment_score":0.025585948800047238,"channel":1,"num_words":12,"start":28.824999,"end":31.619999},{"sentences":[{"text":"alright, ma'am.","start":32.149998,"end":32.95,"sentiment":"neutral","sentiment_score":0.1251823790371418},{"text":"My yeah.","start":32.95,"end":33.59,"sentiment":"neutral","sentiment_score":0.041278593242168427},{"text":"Okay.","start":33.59,"end":33.989998,"sentiment":"neutral","sentiment_score":0.05157608538866043},{"text":"I can I can send you an email?","start":33.989998,"end":35.45,"sentiment":"neutral","sentiment_score":0.05914996191859245}],"sentiment":"neutral","sentiment_score":0.06597674809969388,"channel":0,"num_words":13,"start":32.149998,"end":35.45},{"sentences":[{"text":"thank you.","start":35.62,"end":36.44,"sentiment":"positive","sentiment_score":0.3392286002635956}],"sentiment":"positive","sentiment_score":0.3392286002635956,"channel":1,"num_words":2,"start":35.62,"end":36.44},{"sentences":[{"text":"Alright.","start":36.87,"end":37.27,"sentiment":"neutral","sentiment_score":0.22729378938674927},{"text":"Thank you, Alice.","start":37.27,"end":38.149998,"sentiment":"positive","sentiment_score":0.5092455049355825},{"text":"Okay.","start":38.149998,"end":38.55,"sentiment":"neutral","sentiment_score":0.23424336314201355},{"text":"Bye bye.","start":38.55,"end":39.21,"sentiment":"neutral","sentiment_score":0.2000233307480812}],"sentiment":"positive","sentiment_score":0.3413314755473818,"channel":0,"num_words":7,"start":36.87,"end":39.21},{"sentences":[{"text":"Bye.","start":39.22,"end":39.72,"sentiment":"neutral","sentiment_score":0.10641025006771088}],"sentiment":"neutral","sentiment_score":0.10641025006771088,"channel":1,"num_words":1,"start":39.22,"end":39.72}]},"summary":{"result":"success","short":"The Cloud Solution IT representative, Ronald, calls the customer, Alice, to schedule an unscheduled call. Alice asks for an email instead, as he is in a meeting. Ronald agrees to send an email and they end the call."},"intents":{"segments":[{"text":"I'm I'm just a bit about to go into a meeting. So I'm alright, ma'am. My yeah.","start_word":63,"end_word":79,"intents":[{"intent":"Schedule meeting","confidence_score":0.05847903}]}]},"sentiments":{"segments":[{"text":"Yeah.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.19453895092010495},{"text":"Good afternoon. Alice, it's Ronald from Cloud Solution IT. How are you doing today? I'm well. Thanks.","start_word":1,"end_word":17,"sentiment":"positive","sentiment_score":0.42311662435531616},{"text":"This is an unscheduled call. Right? I'm sorry? This is an unscheduled call? Actually, sir, I was able to talk to you last October, if you can remember. Name of the company again, it's Cloud Solution IT. Yeah. Could you drop me an email? Thanks. I'm I'm just a bit about to go into a meeting. So I'm alright, ma'am. My yeah. Okay. I can I can send you an email? thank you. Alright.","start_word":18,"end_word":91,"sentiment":"neutral","sentiment_score":0.02430267073214054},{"text":"Thank you, Alice.","start_word":92,"end_word":94,"sentiment":"positive","sentiment_score":0.49556460976600647},{"text":"Okay. Bye bye. Bye.","start_word":95,"end_word":98,"sentiment":"neutral","sentiment_score":0.18729718029499057}],"average":{"sentiment":"neutral","sentiment_score":0.11634354475067885}}}}