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Sanish. My name is Mary, and I'm calling from Airtel. I just received your email confirming you have already set up your router. However, you still don't have an Internet. If you receive this message, please don't hesitate to call us, and we'll be more than happy to assist.\n\nThank you, and have a great day. Goodbye for now.","paragraphs":[{"sentences":[{"text":"Hello, Sanish.","start":10.08,"end":11.04,"sentiment":"neutral","sentiment_score":0.09324898570775986},{"text":"My name is Mary, and I'm calling from Airtel.","start":11.04,"end":13.62,"sentiment":"neutral","sentiment_score":0.09810882061719894},{"text":"I just received your email confirming you have already set up your router.","start":14.1449995,"end":17.904999,"sentiment":"neutral","sentiment_score":0.1306195751978801},{"text":"However, you still don't have an Internet.","start":17.904999,"end":20.005,"sentiment":"negative","sentiment_score":-0.410178542137146},{"text":"If you receive this message, please don't hesitate to call us, and we'll be more than happy to assist.","start":20.385,"end":24.965,"sentiment":"neutral","sentiment_score":0.1873720507872732}],"sentiment":"neutral","sentiment_score":0.0691270200908184,"num_words":50,"start":10.08,"end":24.965},{"sentences":[{"text":"Thank you, and have a great day.","start":25.185,"end":26.544998,"sentiment":"positive","sentiment_score":0.6778123889650617},{"text":"Goodbye for now.","start":26.544998,"end":27.605,"sentiment":"neutral","sentiment_score":0.03606142600377401}],"sentiment":"positive","sentiment_score":0.4852871000766754,"num_words":10,"start":25.185,"end":27.605}]}}]},{"alternatives":[{"transcript":"You have reached the message bank of 0420474673.","confidence":1.0,"words":[{"word":"you","start":0.16,"end":0.39999998,"confidence":1.0,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.007732583209872246},{"word":"have","start":0.39999998,"end":0.48,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.006976349279284477},{"word":"reached","start":0.48,"end":0.96,"confidence":1.0,"punctuated_word":"reached","sentiment":"neutral","sentiment_score":0.012167966924607754},{"word":"the","start":0.96,"end":1.12,"confidence":0.92578125,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.008939947932958603},{"word":"message","start":1.12,"end":1.52,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":0.005216910503804684},{"word":"bank","start":1.52,"end":1.76,"confidence":0.99316406,"punctuated_word":"bank","sentiment":"neutral","sentiment_score":0.012658688239753246},{"word":"of","start":1.76,"end":2.26,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.008054971694946289},{"word":"0420474673","start":2.48,"end":8.34,"confidence":0.99960935,"punctuated_word":"0420474673.","sentiment":"neutral","sentiment_score":0.010947836562991142}],"paragraphs":{"transcript":"\nYou have reached the message bank of 0420474673.","paragraphs":[{"sentences":[{"text":"You have reached the message bank of 0420474673.","start":0.16,"end":8.34,"sentiment":"neutral","sentiment_score":0.009086906793527305}],"sentiment":"neutral","sentiment_score":0.009086906793527305,"num_words":8,"start":0.16,"end":8.34}]}}]}],"paragraphs":{"transcript":"\nChannel 1: You have reached the message bank of 0420474673.\n\nChannel 0: Hello, Sanish. My name is Mary, and I'm calling from Airtel. I just received your email confirming you have already set up your router. However, you still don't have an Internet. If you receive this message, please don't hesitate to call us, and we'll be more than happy to assist.\n\nThank you, and have a great day. Goodbye for now.","paragraphs":[{"sentences":[{"text":"You have reached the message bank of 0420474673.","start":0.16,"end":8.34,"sentiment":"neutral","sentiment_score":0.009086906793527305}],"sentiment":"neutral","sentiment_score":0.009086906793527305,"channel":1,"num_words":8,"start":0.16,"end":8.34},{"sentences":[{"text":"Hello, Sanish.","start":10.08,"end":11.04,"sentiment":"neutral","sentiment_score":0.09324898570775986},{"text":"My name is Mary, and I'm calling from Airtel.","start":11.04,"end":13.62,"sentiment":"neutral","sentiment_score":0.09810882061719894},{"text":"I just received your email confirming you have already set up your router.","start":14.1449995,"end":17.904999,"sentiment":"neutral","sentiment_score":0.1306195751978801},{"text":"However, you still don't have an Internet.","start":17.904999,"end":20.005,"sentiment":"negative","sentiment_score":-0.410178542137146},{"text":"If you receive this message, please don't hesitate to call us, and we'll be more than happy to assist.","start":20.385,"end":24.965,"sentiment":"neutral","sentiment_score":0.1873720507872732}],"sentiment":"neutral","sentiment_score":0.0691270200908184,"channel":0,"num_words":50,"start":10.08,"end":24.965},{"sentences":[{"text":"Thank you, and have a great day.","start":25.185,"end":26.544998,"sentiment":"positive","sentiment_score":0.6778123889650617},{"text":"Goodbye for now.","start":26.544998,"end":27.605,"sentiment":"neutral","sentiment_score":0.03606142600377401}],"sentiment":"positive","sentiment_score":0.4852871000766754,"channel":0,"num_words":10,"start":25.185,"end":27.605}]},"summary":{"result":"success","short":"A representative from Airtel named Mary calls a customer named Sanish who had previously sent an email confirming their router setup. 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I just received your email confirming you have already set up your router.","start_word":0,"end_word":31,"sentiment":"neutral","sentiment_score":0.08593203127384186},{"text":"However, you still don't have an Internet.","start_word":32,"end_word":38,"sentiment":"negative","sentiment_score":-0.3944278657436371},{"text":"If you receive this message, please don't hesitate to call us, and we'll be more than happy to assist.","start_word":39,"end_word":57,"sentiment":"neutral","sentiment_score":0.184449166059494},{"text":"Thank you, and have a great day.","start_word":58,"end_word":64,"sentiment":"positive","sentiment_score":0.6755253672599792},{"text":"Goodbye for now.","start_word":65,"end_word":67,"sentiment":"neutral","sentiment_score":0.042800258845090866}],"average":{"sentiment":"neutral","sentiment_score":0.11537273484047011}}}}