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Good afternoon. This is Maureen from Airtel tech support. How can I assist you today? Mhmm.\n\nMhmm. Okay. I see. So you registered the number from Airtel India? Yes.\n\nSo thank you for confirming. Since we are Airtel Australia, we only service Australian phone numbers. Unfortunately, we are unable to resolve this issue for you as we're not affiliated with Airtel India. So I suggest, yeah, you contact them directly because they are the one who have your account. K.\n\nThank you. Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.92,"end":2.42,"sentiment":"neutral","sentiment_score":0.16921120882034302},{"text":"Good afternoon.","start":2.6399999,"end":3.52,"sentiment":"positive","sentiment_score":0.39665648341178894},{"text":"This is Maureen from Airtel tech support.","start":3.52,"end":6.02,"sentiment":"neutral","sentiment_score":0.3325164147785732},{"text":"How can I assist you today?","start":6.08,"end":7.54,"sentiment":"positive","sentiment_score":0.36470944186051685},{"text":"Mhmm.","start":12.639999,"end":13.095,"sentiment":"neutral","sentiment_score":0.026789892464876175}],"sentiment":"neutral","sentiment_score":0.3238344483954065,"num_words":17,"start":1.92,"end":13.095},{"sentences":[{"text":"Mhmm.","start":21.735,"end":22.235,"sentiment":"neutral","sentiment_score":0.002384432591497898},{"text":"Okay.","start":31.79,"end":32.19,"sentiment":"neutral","sentiment_score":-0.002266697585582733},{"text":"I see.","start":32.19,"end":32.85,"sentiment":"neutral","sentiment_score":0.0012932997196912766},{"text":"So you registered the number from Airtel India?","start":32.99,"end":36.13,"sentiment":"neutral","sentiment_score":0.011411226470954716},{"text":"Yes.","start":38.43,"end":38.895,"sentiment":"neutral","sentiment_score":0.07791838049888611}],"sentiment":"neutral","sentiment_score":0.013224040516293965,"num_words":13,"start":21.735,"end":38.895},{"sentences":[{"text":"So thank you for confirming.","start":38.975002,"end":40.355,"sentiment":"neutral","sentiment_score":0.280054497718811},{"text":"Since we are Airtel Australia, we only service Australian phone numbers.","start":40.415,"end":44.915,"sentiment":"neutral","sentiment_score":-0.05232427404685454},{"text":"Unfortunately, we are unable to resolve this issue for you as we're not affiliated with Airtel India.","start":45.535,"end":52.114998,"sentiment":"negative","sentiment_score":-0.37841349314240846},{"text":"So I suggest, yeah, you contact them directly because they are the one who have your account.","start":52.7,"end":58.08,"sentiment":"neutral","sentiment_score":-0.00575204544207629},{"text":"K.","start":61.02,"end":61.52,"sentiment":"neutral","sentiment_score":0.28502950072288513}],"sentiment":"neutral","sentiment_score":-0.10629567021832746,"num_words":51,"start":38.975002,"end":61.52},{"sentences":[{"text":"Thank you.","start":61.66,"end":62.300003,"sentiment":"positive","sentiment_score":0.33353643119335175},{"text":"Bye.","start":62.300003,"end":62.620003,"sentiment":"neutral","sentiment_score":0.24976277351379397},{"text":"Have a great day.","start":62.620003,"end":63.68,"sentiment":"positive","sentiment_score":0.4967004507780075}],"sentiment":"positive","sentiment_score":0.41480534843036104,"num_words":7,"start":61.66,"end":63.68}]}}]},{"alternatives":[{"transcript":"Hi. My name is Rajesh. I am using an Natal number from India. And I traveled to Sydney, and then two days back, I actually activated the international roaming for one day. But I am still getting the calls in my India number. I mean, I just want to make sure that I am not getting charged or anything. Can you please check it for me? Yeah. Oh, okay. Okay. Sure. Sure. Okay. Got it. Yeah. Thank you. Yeah. Yeah. 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My name is Rajesh. I am using an Natal number from India. And I traveled to Sydney, and then two days back, I actually activated the international roaming for one day. But I am still getting the calls in my India number.\n\nI mean, I just want to make sure that I am not getting charged or anything. Can you please check it for me? Yeah. Oh, okay. Okay.\n\nSure. Sure. Okay. Got it. Yeah.\n\nThank you. Yeah. Yeah. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":7.7599998,"end":8.26,"sentiment":"neutral","sentiment_score":0.05934026092290878},{"text":"My name is Rajesh.","start":8.32,"end":9.3,"sentiment":"neutral","sentiment_score":0.043821655213832855},{"text":"I am using an Natal number from India.","start":9.36,"end":11.86,"sentiment":"neutral","sentiment_score":0.038675487507134676},{"text":"And I traveled to Sydney, and then two days back, I actually activated the international roaming for one day.","start":13.365,"end":20.985,"sentiment":"neutral","sentiment_score":0.023552571766470607},{"text":"But I am still getting the calls in my India number.","start":22.404999,"end":25.56,"sentiment":"neutral","sentiment_score":-0.15051946585828607}],"sentiment":"neutral","sentiment_score":-0.015446150675415993,"num_words":43,"start":7.7599998,"end":25.56},{"sentences":[{"text":"I mean, I just want to make sure that I am not getting charged or anything.","start":25.8,"end":29.4,"sentiment":"neutral","sentiment_score":-0.15545600606128573},{"text":"Can you please check it for me?","start":29.4,"end":31.02,"sentiment":"neutral","sentiment_score":-0.04162385820278099},{"text":"Yeah.","start":36.92,"end":37.42,"sentiment":"neutral","sentiment_score":0.02794751524925232},{"text":"Oh, okay.","start":52.704998,"end":53.414875,"sentiment":"neutral","sentiment_score":-0.0265560494735837},{"text":"Okay.","start":58.534874,"end":59.034874,"sentiment":"neutral","sentiment_score":0.03722596913576126}],"sentiment":"neutral","sentiment_score":-0.10246673033193306,"num_words":27,"start":25.8,"end":59.034874},{"sentences":[{"text":"Sure.","start":59.174873,"end":59.414875,"sentiment":"neutral","sentiment_score":0.05878763273358345},{"text":"Sure.","start":59.414875,"end":59.734875,"sentiment":"neutral","sentiment_score":0.06629190593957901},{"text":"Okay.","start":59.734875,"end":60.214874,"sentiment":"neutral","sentiment_score":0.08352363109588623},{"text":"Got it.","start":60.214874,"end":60.694874,"sentiment":"neutral","sentiment_score":0.1246567815542221},{"text":"Yeah.","start":60.694874,"end":60.934875,"sentiment":"neutral","sentiment_score":0.14849762618541718}],"sentiment":"neutral","sentiment_score":0.10106905984381835,"num_words":6,"start":59.174873,"end":60.934875},{"sentences":[{"text":"Thank you.","start":60.934875,"end":61.754875,"sentiment":"neutral","sentiment_score":0.3120625168085098},{"text":"Yeah.","start":61.814873,"end":62.314873,"sentiment":"neutral","sentiment_score":0.30493035912513733},{"text":"Yeah.","start":62.374874,"end":62.854874,"sentiment":"neutral","sentiment_score":0.22464555501937863},{"text":"Bye.","start":62.854874,"end":63.354874,"sentiment":"positive","sentiment_score":0.33743569254875183}],"sentiment":"neutral","sentiment_score":0.2982273280620575,"num_words":5,"start":60.934875,"end":63.354874}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen from Airtel tech support. How can I assist you today?\n\nChannel 1: Hi. My name is Rajesh. I am using an Natal number from India.\n\nChannel 0: Mhmm.\n\nChannel 1: And I traveled to Sydney, and then two days back, I actually activated the international roaming for one day.\n\nChannel 0: Mhmm.\n\nChannel 1: But I am still getting the calls in my India number. I mean, I just want to make sure that I am not getting charged or anything. Can you please check it for me?\n\nChannel 0: Okay. I see. So you registered the number from Airtel India?\n\nChannel 1: Yeah.\n\nChannel 0: Yes. So thank you for confirming. Since we are Airtel Australia, we only service Australian phone numbers. Unfortunately, we are unable to resolve this issue for you as we're not affiliated with Airtel India. So\n\nChannel 1: Oh, okay.\n\nChannel 0: I suggest, yeah, you contact them directly because they are the one who have your account.\n\nChannel 1: Okay. Sure. Sure. Okay. Got it.\n\nYeah. Thank\n\nChannel 0: K.\n\nChannel 1: you.\n\nChannel 0: Thank\n\nChannel 1: Yeah.\n\nChannel 0: you. Bye.\n\nChannel 1: Yeah.\n\nChannel 0: Have\n\nChannel 1: Bye.\n\nChannel 0: a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.92,"end":2.42,"sentiment":"neutral","sentiment_score":0.16921120882034302},{"text":"Good afternoon.","start":2.6399999,"end":3.52,"sentiment":"positive","sentiment_score":0.39665648341178894},{"text":"This is Maureen from Airtel tech support.","start":3.52,"end":6.02,"sentiment":"neutral","sentiment_score":0.3325164147785732},{"text":"How can I assist you today?","start":6.08,"end":7.54,"sentiment":"positive","sentiment_score":0.36470944186051685}],"sentiment":"positive","sentiment_score":0.34239973314106464,"channel":0,"num_words":16,"start":1.92,"end":7.54},{"sentences":[{"text":"Hi.","start":7.7599998,"end":8.26,"sentiment":"neutral","sentiment_score":0.05934026092290878},{"text":"My name is Rajesh.","start":8.32,"end":9.3,"sentiment":"neutral","sentiment_score":0.043821655213832855},{"text":"I am using an Natal number from 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me?","start":29.4,"end":31.02,"sentiment":"neutral","sentiment_score":-0.04162385820278099}],"sentiment":"neutral","sentiment_score":-0.13042285967179956,"channel":1,"num_words":34,"start":22.404999,"end":31.02},{"sentences":[{"text":"Okay.","start":31.79,"end":32.19,"sentiment":"neutral","sentiment_score":-0.002266697585582733},{"text":"I see.","start":32.19,"end":32.85,"sentiment":"neutral","sentiment_score":0.0012932997196912766},{"text":"So you registered the number from Airtel India?","start":32.99,"end":36.13,"sentiment":"neutral","sentiment_score":0.011411226470954716}],"sentiment":"neutral","sentiment_score":0.00832815578376705,"channel":0,"num_words":11,"start":31.79,"end":36.13},{"sentences":[{"text":"Yeah.","start":36.92,"end":37.42,"sentiment":"neutral","sentiment_score":0.02794751524925232}],"sentiment":"neutral","sentiment_score":0.02794751524925232,"channel":1,"num_words":1,"start":36.92,"end":37.42},{"sentences":[{"text":"Yes.","start":38.43,"end":38.895,"sentiment":"neutral","sentiment_score":0.07791838049888611},{"text":"So thank you for confirming.","start":38.975002,"end":40.355,"sentiment":"neutral","sentiment_score":0.280054497718811},{"text":"Since we are Airtel Australia, we only service Australian phone numbers.","start":40.415,"end":44.915,"sentiment":"neutral","sentiment_score":-0.05232427404685454},{"text":"Unfortunately, we are unable to resolve this issue for you as we're not affiliated with Airtel India.","start":45.535,"end":52.114998,"sentiment":"negative","sentiment_score":-0.37841349314240846},{"text":"So","start":52.7,"end":53.02,"sentiment":"neutral","sentiment_score":-0.06021961197257042}],"sentiment":"neutral","sentiment_score":-0.15973214688045637,"channel":0,"num_words":35,"start":38.43,"end":53.02},{"sentences":[{"text":"Oh, okay.","start":52.704998,"end":53.414875,"sentiment":"neutral","sentiment_score":-0.0265560494735837}],"sentiment":"neutral","sentiment_score":-0.0265560494735837,"channel":1,"num_words":2,"start":52.704998,"end":53.414875},{"sentences":[{"text":"I suggest, yeah, you contact them directly because they are the one who have your 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great day.","start":62.86,"end":63.68,"sentiment":"positive","sentiment_score":0.548039029041926}],"sentiment":"positive","sentiment_score":0.548039029041926,"channel":0,"num_words":3,"start":62.86,"end":63.68}]},"summary":{"result":"success","short":"A customer named Rajesh is having trouble activating international roaming on his device in Sydney. He contacts Airtel tech support and is directed to contact the Australian phone company directly. The representative informs Rajesh that they are unable to resolve his issue and suggests he contact them directly."},"intents":{"segments":[{"text":"Can you please check it for me? Okay.","start_word":77,"end_word":84,"intents":[{"intent":"Check and resolve the issue","confidence_score":0.00494668}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.16921120882034302},{"text":"Good afternoon. This is Maureen from Airtel tech support. How can I assist you today?","start_word":1,"end_word":15,"sentiment":"positive","sentiment_score":0.3502833843231201},{"text":"Hi. My name is Rajesh. I am using an Natal number from India. Mhmm. And I traveled to Sydney, and then two days back, I actually activated the international roaming for one day. Mhmm. But I am still getting the calls in my India number. I mean, I just want to make sure that I am not getting charged or anything. Can you please check it for me? Okay. I see. So you registered the number from Airtel India? Yeah. Yes. So thank you for confirming. Since we are Airtel Australia, we only service Australian phone numbers.","start_word":16,"end_word":112,"sentiment":"neutral","sentiment_score":-0.0144979665055871},{"text":"Unfortunately, we are unable to resolve this issue for you as we're not affiliated with Airtel India.","start_word":113,"end_word":129,"sentiment":"negative","sentiment_score":-0.37414392828941345},{"text":"So Oh, okay. I suggest, yeah, you contact them directly because they are the one who have your account. Okay. Sure. Sure. Okay. Got it. Yeah. Thank K. you. Thank Yeah. you. Bye. Yeah.","start_word":130,"end_word":163,"sentiment":"neutral","sentiment_score":0.0985105037689209},{"text":"Have Bye. a great day.","start_word":164,"end_word":168,"sentiment":"positive","sentiment_score":0.48618167638778687}],"average":{"sentiment":"neutral","sentiment_score":0.02828062636942803}}}}