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Please stop and listen to this entire message as our menu options have changed. Please enter the five digit extension number of the party you're trying to reach, or press 0 followed by the pound hash key for more options. Please choose from the following options. For sales and presales inquiries, say presales or press 1.\n\nFor post sales support, say post sales or press 2. Or to speak with finance, say finance or press 3. For sales, say sales or press 1. For licensing, say licensing or press 2. For retail Our office is currently closed.\n\nPlease call us back on the next business day.","paragraphs":[{"sentences":[{"text":"For calling Ingram Micro.","start":0.24,"end":1.62,"sentiment":"neutral","sentiment_score":-0.08111325465142727},{"text":"Please stop and listen to this entire message as our menu options have changed.","start":1.92,"end":5.7,"sentiment":"neutral","sentiment_score":-0.30963689514568876},{"text":"Please enter the five digit extension number of the party you're trying to reach, or press 0 followed by the pound hash key for more options.","start":6.3199997,"end":13.86,"sentiment":"neutral","sentiment_score":-0.019330191569259532},{"text":"Please choose from the following options.","start":21.535,"end":23.395,"sentiment":"neutral","sentiment_score":-0.004163752930859725},{"text":"For sales and presales inquiries, say presales or press 1.","start":23.775,"end":27.615,"sentiment":"neutral","sentiment_score":-0.00930488808080554}],"sentiment":"neutral","sentiment_score":-0.08799976549732189,"num_words":60,"start":0.24,"end":27.615},{"sentences":[{"text":"For post sales support, say post sales or press 2.","start":27.615,"end":30.99,"sentiment":"neutral","sentiment_score":-0.02086442392319441},{"text":"Or to speak with finance, say finance or press 3.","start":30.99,"end":33.95,"sentiment":"neutral","sentiment_score":-0.019145083241164686},{"text":"For sales, say sales or press 1.","start":33.95,"end":36.27,"sentiment":"neutral","sentiment_score":-0.010543743148446083},{"text":"For licensing, say licensing or press 2.","start":36.27,"end":38.989998,"sentiment":"neutral","sentiment_score":-0.03526624398572104},{"text":"For retail Our office is currently closed.","start":38.989998,"end":41.17,"sentiment":"negative","sentiment_score":-0.456961418901171}],"sentiment":"neutral","sentiment_score":-0.09559743692416971,"num_words":41,"start":27.615,"end":41.17},{"sentences":[{"text":"Please call us back on the next business day.","start":41.23,"end":43.57,"sentiment":"negative","sentiment_score":-0.462718117568228}],"sentiment":"negative","sentiment_score":-0.462718117568228,"num_words":9,"start":41.23,"end":43.57}]}}]}],"paragraphs":{"transcript":"\nChannel 1: For calling Ingram Micro. Please stop and listen to this entire message as our menu options have changed. Please enter the five digit extension number of the party you're trying to reach, or press 0 followed by the pound hash key for more options. Please choose from the following options. For sales and presales inquiries, say presales or press 1.\n\nFor post sales support, say post sales or press 2. Or to speak with finance, say finance or press 3. For sales, say sales or press 1. For licensing, say licensing or press 2. For retail Our office is currently closed.\n\nPlease call us back on the next business day.","paragraphs":[{"sentences":[{"text":"For calling Ingram Micro.","start":0.24,"end":1.62,"sentiment":"neutral","sentiment_score":-0.08111325465142727},{"text":"Please stop and listen to this entire message as our menu options have changed.","start":1.92,"end":5.7,"sentiment":"neutral","sentiment_score":-0.30963689514568876},{"text":"Please enter the five digit extension number of the party you're trying to reach, or press 0 followed by the pound hash key for more options.","start":6.3199997,"end":13.86,"sentiment":"neutral","sentiment_score":-0.019330191569259532},{"text":"Please choose from the following options.","start":21.535,"end":23.395,"sentiment":"neutral","sentiment_score":-0.004163752930859725},{"text":"For sales and presales inquiries, say presales or press 1.","start":23.775,"end":27.615,"sentiment":"neutral","sentiment_score":-0.00930488808080554}],"sentiment":"neutral","sentiment_score":-0.08799976549732189,"channel":1,"num_words":60,"start":0.24,"end":27.615},{"sentences":[{"text":"For post sales support, say post sales or press 2.","start":27.615,"end":30.99,"sentiment":"neutral","sentiment_score":-0.02086442392319441},{"text":"Or to speak with finance, say finance or press 3.","start":30.99,"end":33.95,"sentiment":"neutral","sentiment_score":-0.019145083241164686},{"text":"For sales, say sales or press 1.","start":33.95,"end":36.27,"sentiment":"neutral","sentiment_score":-0.010543743148446083},{"text":"For licensing, say licensing or press 2.","start":36.27,"end":38.989998,"sentiment":"neutral","sentiment_score":-0.03526624398572104},{"text":"For retail Our office is currently closed.","start":38.989998,"end":41.17,"sentiment":"negative","sentiment_score":-0.456961418901171}],"sentiment":"neutral","sentiment_score":-0.09559743692416971,"channel":1,"num_words":41,"start":27.615,"end":41.17},{"sentences":[{"text":"Please call us back on the next business day.","start":41.23,"end":43.57,"sentiment":"negative","sentiment_score":-0.462718117568228}],"sentiment":"negative","sentiment_score":-0.462718117568228,"channel":1,"num_words":9,"start":41.23,"end":43.57}]},"summary":{"result":"success","short":"The customer called Ingram Micro and was prompted to enter a five digit extension number or press zero for more options. They were given options to choose from, including sales and presales inquiries, post-sales support, finance, sales, licensing, retail, and retail. However, the office is closed and the customer is instructed to call back on the next business day."},"intents":{"segments":[{"text":"Please stop and listen to this entire message as our menu options have changed. Please enter the five digit extension number of the party you're trying to reach, or press 0 followed by the pound hash key for more options.","start_word":4,"end_word":43,"intents":[{"intent":"Guide callers","confidence_score":0.1910318}]}]},"sentiments":{"segments":[{"text":"For calling Ingram Micro. Please stop and listen to this entire message as our menu options have changed. Please enter the five digit extension number of the party you're trying to reach, or press 0 followed by the pound hash key for more options. Please choose from the following options. For sales and presales inquiries, say presales or press 1. For post sales support, say post sales or press 2. Or to speak with finance, say finance or press 3. For sales, say sales or press 1. For licensing, say licensing or press 2. For retail Our office is currently closed.","start_word":0,"end_word":100,"sentiment":"neutral","sentiment_score":-0.08654829114675522},{"text":"Please call us back on the next business day.","start_word":101,"end_word":109,"sentiment":"negative","sentiment_score":-0.4559179842472077}],"average":{"sentiment":"neutral","sentiment_score":-0.1147444557597619}}}}