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I'm not really sure what happened, but it seems like I'm having a technical issue with my Zoom. I I waited, but, yeah, so sorry for the delay. And then I tried to reach you via WhatsApp. You don't have a a WhatsApp account? Okay. Yeah. Yeah. It's fine. Anyway, I just used this other cell phone we have. By the way, Archie, I do apologize again for the delay. Nineteen minutes delay. Welcome in, Archie. Good afternoon. How are you today? I can't complain. Not not too bad. So... Yeah. By the way, my name is Melissa. I will be the one who will do your initial interview. As much as possible, I want this to be live conversation. Okay? So just tell me something about yourself and tell me about your work experiences here. Highlight your experience related to the position you're applying for, tech support specialist. Mhmm. That's great to hear. So, technically, Archie, you're providing tech support for mobile plan services, electronic devices that cannot connect to the Internet? Okay. And do you have any troubleshooting or configuration routers experience when it comes to providing tech support to customers? Because I I see here AT and T. You're offering, like, a mobile plan services along with the device. Is that right? Okay. And what tools or system did you use to diagnose the problems to provide the technical support to customer? Got it. And just to clarify, have you had any experience providing tech support such as configuring routers or troubleshooting, diagnosing the cost of an offline connection? That's fine. Yeah. Thank you for walking me through your experiences. Because our tech support role here is all about the Internet, routers, configuration, mobile plan services. Reason why I'm trying to dig a little deeper into the work experience related to this job role that you're applying for. I appreciate those details, Archie. And I'd like to ask you more general question to get better understanding of your work habits and how you approach different situations. First, how do you finish task given to you? As you mentioned, you have a virtual assistance experience, right, for three years, if I heard you right. How do you finish task given to you? Mhmm. Mhmm. Okay. That's perfect. Let me just take note of here. Thank you. And next, how do you handle mistakes when they happen at work? Like, for example, if you are new to the workplace, even though you had a same experience, but we are all women's, we commit mistakes sometimes. So how do you handle these mistakes? Yeah. Yeah. I agree. Learn from your mistakes, and mistakes comes from accountability. Right? Okay. Thank you. And then we're also asking about your technical setup, but let me just go back to your CV. You've already indicated here you have computer and laptop, Core I five. Yeah. Go ahead. Mm-mm. Yeah. You have a backup device. Okay. That's perfect. And what is your current ISP? Two zero. Okay. Okay. Outage. Yeah. That is correct. But we don't suggest using mobile data as a backup for security reason. Yeah. But this, Glo Fiber 300 and BPS is a good... It's a strong one. Okay. Let me just take note. One moment. Okay? Thank you. Okay, Archie. So, Archie, just to give you the brief overview, Airtel is an Internet service provider in Australia, and we also offer mobile plan services. For tech support role, you usually be handling level one and level two troubleshooting. This includes helping customers connect their router to their activated Internet services. And in some cases, you'll be assisting them with configuring their router. If a customer reports that they lost their Internet connection, you also need to do troubleshooting the issue, determine what's causing the problem. K? And also, asides with this, if a customer want to transfer their service to a new premises, this is one of your responsibility. And some of the responsibilities and tasks involved in this role will be discussed further after the onboarding process. Okay? And then, our means of communication where, when providing tech support are through phone calls, of course, we do have a cell phone for a hotel. It could be an email as well, WhatsApp calls or SMS. And you can also use TeamViewer if necessary if you need to remote the device of the customer. K? So... And one moment here. As indicated in the dev post, I assume you checked. The schedule is six days a week, Monday to Friday from 4PM to 10PM, six hours during the weekdays, and then Saturdays from 7AM to 2PM. Are you okay with this schedule? Are you comfortable working six days a week? Okay. Yeah. Actually, this is cool because you just start your duty 4PM. So if you would like to go to the mall during the... During afternoon morning, you have a lot of time. Right? After hours. Yeah. This is schedule is cool. I like this as well. And since daylight saving time starts today, I'm not just sure if the after hours tech support schedule will be adjusted one hour earlier. Because we have a tech support dedicated tech support rep during office hours. Our office hours is from 7AM to 4PM. Reason why, this this role is scheduled to be after our our office hours, 4PM to 10PM. Yeah. And then what else? So, yes, this company is from Australia. Reason why it's... The office hours is daytime as well. We're just three hours behind. Yeah. So that's all from my end, Archie. Appreciate your time today. Within three to five days, we'll send you an email regarding the next stage of your application. Usually, it will be a final assessment to the CEO. Okay? Within three to five days, you will be receiving an email. And, yeah, that's it. Do you have any questions before we wrap up? Yes. It's a long term, yeah, a long term a long term position. And one more thing, the salary compensation range on this is 18 k to 20 k... Starting to 18 k. Are you cool with that? Yes. That is correct. Six hours during weekdays and then seven hours Saturday. That is correct. But thirty seven hours in total, and the salary is fortnightly. So every ten days, you're getting your salary. That is correct. Yeah. Actually, for... Yeah. I'll be sending you an email within three to five days. You're welcome. Appreciate your time today, Archie. And, again, I truly am sorry for the delay. I waited in the room, but, yeah, I'm not really sure what happened. And then I tried to call you to WhatsApp, cannot be connected, So I just used this other phones... Our cell phone. It did work. With this phone number. Okay? 9 360. Okay. Thank you so much, Archie. Please take care. Talk soon. Thank you. 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and good afternoon. This is Ertel. Am I speaking to Archie Tienko? Hi. I'm so sorry.\n\nThis is Melissa. I will be the one who will conduct your interview. I'm not really sure what happened, but it seems like I'm having a technical issue with my Zoom. I I waited, but, yeah, so sorry for the delay. And then I tried to reach you via WhatsApp.\n\nYou don't have a a WhatsApp account? Okay. Yeah. Yeah. It's fine.\n\nAnyway, I just used this other cell phone we have. By the way, Archie, I do apologize again for the delay. Nineteen minutes delay. Welcome in, Archie. Good afternoon.\n\nHow are you today? I can't complain. Not not too bad. So... Yeah.\n\nBy the way, my name is Melissa. I will be the one who will do your initial interview. As much as possible, I want this to be live conversation. Okay? So just tell me something about yourself and tell me about your work experiences here.\n\nHighlight your experience related to the position you're applying for, tech support specialist. Mhmm. That's great to hear. So, technically, Archie, you're providing tech support for mobile plan services, electronic devices that cannot connect to the Internet? Okay.\n\nAnd do you have any troubleshooting or configuration routers experience when it comes to providing tech support to customers? Because I I see here AT and T. You're offering, like, a mobile plan services along with the device. Is that right? Okay.\n\nAnd what tools or system did you use to diagnose the problems to provide the technical support to customer? Got it. And just to clarify, have you had any experience providing tech support such as configuring routers or troubleshooting, diagnosing the cost of an offline connection? That's fine. Yeah.\n\nThank you for walking me through your experiences. Because our tech support role here is all about the Internet, routers, configuration, mobile plan services. Reason why I'm trying to dig a little deeper into the work experience related to this job role that you're applying for. I appreciate those details, Archie. And I'd like to ask you more general question to get better understanding of your work habits and how you approach different situations.\n\nFirst, how do you finish task given to you? As you mentioned, you have a virtual assistance experience, right, for three years, if I heard you right. How do you finish task given to you? Mhmm. Mhmm.\n\nOkay. That's perfect. Let me just take note of here. Thank you. And next, how do you handle mistakes when they happen at work?\n\nLike, for example, if you are new to the workplace, even though you had a same experience, but we are all women's, we commit mistakes sometimes. So how do you handle these mistakes? Yeah. Yeah. I agree.\n\nLearn from your mistakes, and mistakes comes from accountability. Right? Okay. Thank you. And then we're also asking about your technical setup, but let me just go back to your CV.\n\nYou've already indicated here you have computer and laptop, Core I five. Yeah. Go ahead. Mm-mm. Yeah.\n\nYou have a backup device. Okay. That's perfect. And what is your current ISP? Two zero.\n\nOkay. Okay. Outage. Yeah. That is correct.\n\nBut we don't suggest using mobile data as a backup for security reason. Yeah. But this, Glo Fiber 300 and BPS is a good... It's a strong one. Okay.\n\nLet me just take note. One moment. Okay? Thank you. Okay, Archie.\n\nSo, Archie, just to give you the brief overview, Airtel is an Internet service provider in Australia, and we also offer mobile plan services. For tech support role, you usually be handling level one and level two troubleshooting. This includes helping customers connect their router to their activated Internet services. And in some cases, you'll be assisting them with configuring their router. If a customer reports that they lost their Internet connection, you also need to do troubleshooting the issue, determine what's causing the problem.\n\nK? And also, asides with this, if a customer want to transfer their service to a new premises, this is one of your responsibility. And some of the responsibilities and tasks involved in this role will be discussed further after the onboarding process. Okay? And then, our means of communication where, when providing tech support are through phone calls, of course, we do have a cell phone for a hotel.\n\nIt could be an email as well, WhatsApp calls or SMS. And you can also use TeamViewer if necessary if you need to remote the device of the customer. K? So... And one moment here.\n\nAs indicated in the dev post, I assume you checked. The schedule is six days a week, Monday to Friday from 4PM to 10PM, six hours during the weekdays, and then Saturdays from 7AM to 2PM. Are you okay with this schedule? Are you comfortable working six days a week? Okay.\n\nYeah. Actually, this is cool because you just start your duty 4PM. So if you would like to go to the mall during the... During afternoon morning, you have a lot of time. Right?\n\nAfter hours. Yeah. This is schedule is cool. I like this as well. And since daylight saving time starts today, I'm not just sure if the after hours tech support schedule will be adjusted one hour earlier.\n\nBecause we have a tech support dedicated tech support rep during office hours. Our office hours is from 7AM to 4PM. Reason why, this this role is scheduled to be after our our office hours, 4PM to 10PM. Yeah. And then what else?\n\nSo, yes, this company is from Australia. Reason why it's... The office hours is daytime as well. We're just three hours behind. Yeah.\n\nSo that's all from my end, Archie. Appreciate your time today. Within three to five days, we'll send you an email regarding the next stage of your application. Usually, it will be a final assessment to the CEO. Okay?\n\nWithin three to five days, you will be receiving an email. And, yeah, that's it. Do you have any questions before we wrap up? Yes. It's a long term, yeah, a long term a long term position.\n\nAnd one more thing, the salary compensation range on this is 18 k to 20 k... Starting to 18 k. Are you cool with that? Yes. That is correct.\n\nSix hours during weekdays and then seven hours Saturday. That is correct. But thirty seven hours in total, and the salary is fortnightly. So every ten days, you're getting your salary. That is correct.\n\nYeah. Actually, for... Yeah. I'll be sending you an email within three to five days. You're welcome.\n\nAppreciate your time today, Archie. And, again, I truly am sorry for the delay. I waited in the room, but, yeah, I'm not really sure what happened. And then I tried to call you to WhatsApp, cannot be connected, So I just used this other phones... Our cell phone.\n\nIt did work. With this phone number. Okay? 9 360. Okay.\n\nThank you so much, Archie. Please take care. Talk soon. Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi, and good afternoon.","start":3.12,"end":4.42,"sentiment":"neutral","sentiment_score":0.26347485557198524},{"text":"This is Ertel.","start":4.56,"end":5.7,"sentiment":"neutral","sentiment_score":0.17905444900194803},{"text":"Am I speaking to Archie Tienko?","start":5.8399997,"end":8.02,"sentiment":"neutral","sentiment_score":0.06358798903723557},{"text":"Hi.","start":13.255,"end":13.575,"sentiment":"neutral","sentiment_score":0.010426821187138556},{"text":"I'm so sorry.","start":13.575,"end":14.535,"sentiment":"neutral","sentiment_score":-0.08877981702486674}],"sentiment":"neutral","sentiment_score":0.10098106315469041,"num_words":17,"start":3.12,"end":14.535},{"sentences":[{"text":"This is Melissa.","start":14.535,"end":15.434999,"sentiment":"neutral","sentiment_score":-0.05576538915435473},{"text":"I will be the one who will conduct your interview.","start":15.575,"end":18.235,"sentiment":"neutral","sentiment_score":-0.03991646990180016},{"text":"I'm not really sure what happened, but it seems like I'm having a technical issue with my Zoom.","start":18.695,"end":23.675,"sentiment":"neutral","sentiment_score":-0.28956399112939835},{"text":"I I waited, but, yeah, so sorry for the delay.","start":24.455,"end":28.56,"sentiment":"neutral","sentiment_score":-0.23378153294324874},{"text":"And then I tried to reach you via WhatsApp.","start":28.779999,"end":31.579998,"sentiment":"neutral","sentiment_score":-0.1132773748702473}],"sentiment":"neutral","sentiment_score":-0.182718488201499,"num_words":50,"start":14.535,"end":31.579998},{"sentences":[{"text":"You don't have a a WhatsApp account?","start":31.579998,"end":34.879997,"sentiment":"neutral","sentiment_score":-0.10210094388042178},{"text":"Okay.","start":43.395,"end":43.875,"sentiment":"neutral","sentiment_score":-0.05861560255289078},{"text":"Yeah.","start":43.875,"end":44.375,"sentiment":"neutral","sentiment_score":-0.01774396374821663},{"text":"Yeah.","start":45.715,"end":45.875,"sentiment":"neutral","sentiment_score":0.03353044390678406},{"text":"It's fine.","start":45.875,"end":46.775,"sentiment":"neutral","sentiment_score":0.07731019705533981}],"sentiment":"neutral","sentiment_score":-0.05024294462054968,"num_words":12,"start":31.579998,"end":46.775},{"sentences":[{"text":"Anyway, I just used this other cell phone we have.","start":46.835,"end":50.614998,"sentiment":"neutral","sentiment_score":0.003541969135403633},{"text":"By the way, Archie, I do apologize again for the delay.","start":50.755,"end":53.975,"sentiment":"neutral","sentiment_score":-0.1320608535950834},{"text":"Nineteen minutes delay.","start":54.510002,"end":55.81,"sentiment":"neutral","sentiment_score":-0.05140674610932668},{"text":"Welcome in, Archie.","start":56.59,"end":57.55,"sentiment":"neutral","sentiment_score":0.18049714962641397},{"text":"Good afternoon.","start":57.55,"end":58.29,"sentiment":"positive","sentiment_score":0.39837953448295593}],"sentiment":"neutral","sentiment_score":-0.008042048919817498,"num_words":29,"start":46.835,"end":58.29},{"sentences":[{"text":"How are you today?","start":58.35,"end":59.33,"sentiment":"positive","sentiment_score":0.4017670005559921},{"text":"I can't complain.","start":66.270004,"end":67.33,"sentiment":"neutral","sentiment_score":0.10506760453184445},{"text":"Not not too bad.","start":67.95,"end":69.41,"sentiment":"neutral","sentiment_score":0.08518984355032444},{"text":"So...","start":69.875,"end":70.275,"sentiment":"neutral","sentiment_score":0.06273850053548813},{"text":"Yeah.","start":70.275,"end":70.595,"sentiment":"neutral","sentiment_score":0.08942115306854248}],"sentiment":"neutral","sentiment_score":0.18578383412498695,"num_words":13,"start":58.35,"end":70.595},{"sentences":[{"text":"By the way, my name is Melissa.","start":70.595,"end":72.215,"sentiment":"neutral","sentiment_score":0.102129941540105},{"text":"I will be the one who will do your initial interview.","start":72.275,"end":75.015,"sentiment":"neutral","sentiment_score":0.13716344264420596},{"text":"As much as possible, I want this to be live conversation.","start":75.395,"end":78.215,"sentiment":"neutral","sentiment_score":0.18388277292251587},{"text":"Okay?","start":78.995,"end":79.495,"sentiment":"neutral","sentiment_score":0.11457905173301695},{"text":"So just tell me something about yourself and tell me about your work experiences here.","start":79.555,"end":85.850006,"sentiment":"neutral","sentiment_score":0.09791020303964615}],"sentiment":"neutral","sentiment_score":0.12954777909649742,"num_words":45,"start":70.595,"end":85.850006},{"sentences":[{"text":"Highlight your experience related to the position you're applying for, tech support specialist.","start":86.55,"end":91.37,"sentiment":"neutral","sentiment_score":0.07224013599065635},{"text":"Mhmm.","start":110.225,"end":110.725,"sentiment":"neutral","sentiment_score":-0.0016588005237281322},{"text":"That's great to hear.","start":186.545,"end":187.825,"sentiment":"positive","sentiment_score":0.7665485888719559},{"text":"So, technically, Archie, you're providing tech support for mobile plan services, electronic devices that cannot connect to the Internet?","start":187.825,"end":198.47,"sentiment":"neutral","sentiment_score":0.028943148980799475},{"text":"Okay.","start":202.61,"end":203.11,"sentiment":"neutral","sentiment_score":0.009814498946070673}],"sentiment":"neutral","sentiment_score":0.12008925401115496,"num_words":38,"start":86.55,"end":203.11},{"sentences":[{"text":"And do you have any troubleshooting or configuration routers experience when it comes to providing tech support to customers?","start":203.81,"end":214.47499,"sentiment":"neutral","sentiment_score":-0.008904078093014266},{"text":"Because I I see here AT and T.","start":214.935,"end":218.075,"sentiment":"neutral","sentiment_score":0.019615011056885123},{"text":"You're offering, like, a mobile plan services along with the device.","start":218.87,"end":222.47,"sentiment":"neutral","sentiment_score":0.05566448210315271},{"text":"Is that right?","start":222.47,"end":223.29,"sentiment":"neutral","sentiment_score":0.057005757465958595},{"text":"Okay.","start":257.25,"end":257.73,"sentiment":"neutral","sentiment_score":0.001932541839778423}],"sentiment":"neutral","sentiment_score":0.018404802906193903,"num_words":42,"start":203.81,"end":257.73},{"sentences":[{"text":"And what tools or system did you use to diagnose the problems to provide the technical support to customer?","start":257.73,"end":265.245,"sentiment":"neutral","sentiment_score":-0.022026252393659792},{"text":"Got it.","start":299.645,"end":300.38498,"sentiment":"neutral","sentiment_score":0.011808344628661871},{"text":"And just to clarify, have you had any experience providing tech support such as configuring routers or troubleshooting, diagnosing the cost of an offline connection?","start":300.525,"end":312.43,"sentiment":"neutral","sentiment_score":-0.010007550846785307},{"text":"That's fine.","start":351.585,"end":352.48502,"sentiment":"neutral","sentiment_score":0.0831985417753458},{"text":"Yeah.","start":353.585,"end":354.065,"sentiment":"neutral","sentiment_score":0.24616296589374545}],"sentiment":"neutral","sentiment_score":-0.004745118937702203,"num_words":49,"start":257.73,"end":354.065},{"sentences":[{"text":"Thank you for walking me through your experiences.","start":354.065,"end":356.48502,"sentiment":"positive","sentiment_score":0.49575287476181984},{"text":"Because our tech support role here is all about the Internet, routers, configuration, mobile plan services.","start":357.42502,"end":366.35,"sentiment":"neutral","sentiment_score":0.12464193906635046},{"text":"Reason why I'm trying to dig a little deeper into the work experience related to this job role that you're applying for.","start":366.49,"end":376.35,"sentiment":"neutral","sentiment_score":0.1343441642820835},{"text":"I appreciate those details, Archie.","start":376.67502,"end":380.295,"sentiment":"positive","sentiment_score":0.4553844928741455},{"text":"And I'd like to ask you more general question to get better understanding of your work habits and how you approach different situations.","start":380.99503,"end":388.05502,"sentiment":"neutral","sentiment_score":0.22648691224015277}],"sentiment":"neutral","sentiment_score":0.22164847409805735,"num_words":74,"start":354.065,"end":388.05502},{"sentences":[{"text":"First, how do you finish task given to you?","start":388.27502,"end":390.99,"sentiment":"neutral","sentiment_score":0.09387707544697656},{"text":"As you mentioned, you have a virtual assistance experience, right, for three years, if I heard you right.","start":391.47,"end":398.37,"sentiment":"neutral","sentiment_score":0.05183681224783262},{"text":"How do you finish task given to you?","start":405.335,"end":407.915,"sentiment":"neutral","sentiment_score":0.053207158111035824},{"text":"Mhmm.","start":414.535,"end":415.035,"sentiment":"neutral","sentiment_score":0.03533234819769859},{"text":"Mhmm.","start":424.88998,"end":425.38998,"sentiment":"neutral","sentiment_score":0.014846599660813808}],"sentiment":"neutral","sentiment_score":0.060913311141366895,"num_words":37,"start":388.27502,"end":425.38998},{"sentences":[{"text":"Okay.","start":452.96,"end":453.44,"sentiment":"neutral","sentiment_score":0.25575149059295654},{"text":"That's perfect.","start":453.44,"end":454.25998,"sentiment":"positive","sentiment_score":0.44498996436595917},{"text":"Let me just take note of here.","start":457.91998,"end":460.02,"sentiment":"neutral","sentiment_score":0.13611016954694474},{"text":"Thank you.","start":460.24,"end":460.96,"sentiment":"positive","sentiment_score":0.3531711846590042},{"text":"And next, how do you handle mistakes when they happen at work?","start":460.96,"end":465.82498,"sentiment":"neutral","sentiment_score":-0.015744709720214207}],"sentiment":"neutral","sentiment_score":0.10899618578453858,"num_words":24,"start":452.96,"end":465.82498},{"sentences":[{"text":"Like, for example, if you are new to the workplace, even though you had a same experience, but we are all women's, we commit mistakes sometimes.","start":466.365,"end":478.385,"sentiment":"neutral","sentiment_score":-0.0435282401740551},{"text":"So how do you handle these mistakes?","start":478.60498,"end":481.37,"sentiment":"neutral","sentiment_score":-0.06757016586405891},{"text":"Yeah.","start":529.125,"end":529.625,"sentiment":"neutral","sentiment_score":0.1981361359357834},{"text":"Yeah.","start":529.685,"end":530.165,"sentiment":"neutral","sentiment_score":0.29230403900146484},{"text":"I agree.","start":530.165,"end":530.90497,"sentiment":"positive","sentiment_score":0.35832858085632324}],"sentiment":"neutral","sentiment_score":-0.010746704565512168,"num_words":37,"start":466.365,"end":530.90497},{"sentences":[{"text":"Learn from your mistakes, and mistakes comes from accountability.","start":531.125,"end":535.72003,"sentiment":"neutral","sentiment_score":0.2336655350195037},{"text":"Right?","start":536.02,"end":536.52,"sentiment":"neutral","sentiment_score":0.20279112458229065},{"text":"Okay.","start":538.5,"end":539.0,"sentiment":"positive","sentiment_score":0.3877853155136109},{"text":"Thank you.","start":539.46,"end":540.10004,"sentiment":"positive","sentiment_score":0.5715050101280212},{"text":"And then we're also asking about your technical setup, but let me just go back to your CV.","start":540.10004,"end":547.16003,"sentiment":"neutral","sentiment_score":0.08145599853661326}],"sentiment":"neutral","sentiment_score":0.1710575564253715,"num_words":31,"start":531.125,"end":547.16003},{"sentences":[{"text":"You've already indicated here you have computer and laptop, Core I five.","start":547.22003,"end":555.695,"sentiment":"neutral","sentiment_score":0.032953094613427915},{"text":"Yeah.","start":558.635,"end":558.955,"sentiment":"neutral","sentiment_score":0.01238065119832754},{"text":"Go ahead.","start":558.955,"end":559.695,"sentiment":"neutral","sentiment_score":0.014439921360462904},{"text":"Mm-mm.","start":570.33,"end":570.83,"sentiment":"neutral","sentiment_score":0.03314253315329552},{"text":"Yeah.","start":594.12,"end":594.36,"sentiment":"neutral","sentiment_score":0.08503569662570953}],"sentiment":"neutral","sentiment_score":0.03263975641525844,"num_words":17,"start":547.22003,"end":594.36},{"sentences":[{"text":"You have a backup device.","start":594.36,"end":595.89996,"sentiment":"neutral","sentiment_score":0.09506114274263382},{"text":"Okay.","start":595.95996,"end":596.27997,"sentiment":"neutral","sentiment_score":0.2965579628944397},{"text":"That's perfect.","start":596.27997,"end":597.07996,"sentiment":"positive","sentiment_score":0.49017052352428436},{"text":"And what is your current ISP?","start":597.07996,"end":599.1,"sentiment":"neutral","sentiment_score":0.030362215203543503},{"text":"Two zero.","start":603.16,"end":603.82,"sentiment":"neutral","sentiment_score":0.0289634857326746}],"sentiment":"neutral","sentiment_score":0.12451906164642423,"num_words":16,"start":594.36,"end":603.82},{"sentences":[{"text":"Okay.","start":606.185,"end":606.685,"sentiment":"neutral","sentiment_score":0.03030146285891533},{"text":"Okay.","start":621.03,"end":621.53,"sentiment":"neutral","sentiment_score":-0.013768651522696018},{"text":"Outage.","start":628.47003,"end":628.97003,"sentiment":"neutral","sentiment_score":-0.07778209447860718},{"text":"Yeah.","start":629.27,"end":629.59,"sentiment":"neutral","sentiment_score":-0.03529782593250275},{"text":"That is correct.","start":629.59,"end":630.47003,"sentiment":"neutral","sentiment_score":0.023607696096102398}],"sentiment":"neutral","sentiment_score":-0.0036748601123690605,"num_words":7,"start":606.185,"end":630.47003},{"sentences":[{"text":"But we don't suggest using mobile data as a backup for security reason.","start":630.47003,"end":636.57,"sentiment":"neutral","sentiment_score":-0.09877197100565983},{"text":"Yeah.","start":637.925,"end":638.325,"sentiment":"neutral","sentiment_score":0.021864457055926323},{"text":"But this, Glo Fiber 300 and BPS is a good...","start":638.325,"end":643.545,"sentiment":"neutral","sentiment_score":0.17774898558855057},{"text":"It's a strong one.","start":643.765,"end":644.985,"sentiment":"neutral","sentiment_score":0.3136729598045349},{"text":"Okay.","start":648.005,"end":648.485,"sentiment":"neutral","sentiment_score":0.08368305116891861}],"sentiment":"neutral","sentiment_score":0.06392046828465216,"num_words":29,"start":630.47003,"end":648.485},{"sentences":[{"text":"Let me just take note.","start":648.485,"end":649.525,"sentiment":"neutral","sentiment_score":0.05825053825974465},{"text":"One moment.","start":649.525,"end":650.085,"sentiment":"neutral","sentiment_score":0.03728105500340462},{"text":"Okay?","start":650.085,"end":650.585,"sentiment":"neutral","sentiment_score":0.04762919247150421},{"text":"Thank you.","start":654.62,"end":655.36,"sentiment":"positive","sentiment_score":0.36307622492313385},{"text":"Okay, Archie.","start":657.58,"end":658.54004,"sentiment":"neutral","sentiment_score":0.13034642860293388}],"sentiment":"neutral","sentiment_score":0.11669077506909768,"num_words":12,"start":648.485,"end":658.54004},{"sentences":[{"text":"So, Archie, just to give you the brief overview, Airtel is an Internet service provider in Australia, and we also offer mobile plan services.","start":658.54004,"end":666.8,"sentiment":"neutral","sentiment_score":0.11152498951802652},{"text":"For tech support role, you usually be handling level one and level two troubleshooting.","start":667.675,"end":673.53503,"sentiment":"neutral","sentiment_score":0.08424971784864153},{"text":"This includes helping customers connect their router to their activated Internet services.","start":674.075,"end":679.53503,"sentiment":"neutral","sentiment_score":0.1253978485862414},{"text":"And in some cases, you'll be assisting them with configuring their router.","start":680.13995,"end":684.8,"sentiment":"neutral","sentiment_score":-0.0052641570412864285},{"text":"If a customer reports that they lost their Internet connection, you also need to do troubleshooting the issue, determine what's causing the problem.","start":685.18,"end":694.0,"sentiment":"neutral","sentiment_score":-0.08767011785960716}],"sentiment":"neutral","sentiment_score":0.03860338101273074,"num_words":85,"start":658.54004,"end":694.0},{"sentences":[{"text":"K?","start":694.38,"end":694.62,"sentiment":"neutral","sentiment_score":-0.011947782710194588},{"text":"And also, asides with this, if a customer want to transfer their service to a new premises, this is one of your responsibility.","start":694.62,"end":702.96497,"sentiment":"neutral","sentiment_score":-0.0012515466660261154},{"text":"And some of the responsibilities and tasks involved in this role will be discussed further after the onboarding process.","start":704.065,"end":711.205,"sentiment":"neutral","sentiment_score":0.053798792393584004},{"text":"Okay?","start":711.83,"end":712.33,"sentiment":"neutral","sentiment_score":0.04578730463981629},{"text":"And then, our means of communication where, when providing tech support are through phone calls, of course, we do have a cell phone for a hotel.","start":712.47003,"end":723.21,"sentiment":"neutral","sentiment_score":0.05749558643079721}],"sentiment":"neutral","sentiment_score":0.036030232161283496,"num_words":70,"start":694.38,"end":723.21},{"sentences":[{"text":"It could be an email as well, WhatsApp calls or SMS.","start":723.765,"end":727.705,"sentiment":"neutral","sentiment_score":0.060292013666846535},{"text":"And you can also use TeamViewer if necessary if you need to remote the device of the customer.","start":728.325,"end":735.86505,"sentiment":"neutral","sentiment_score":0.05921132552127043},{"text":"K?","start":736.645,"end":737.145,"sentiment":"neutral","sentiment_score":0.019861184060573574},{"text":"So...","start":737.54,"end":738.04,"sentiment":"neutral","sentiment_score":0.02162590809166431},{"text":"And one moment here.","start":739.3,"end":741.45996,"sentiment":"neutral","sentiment_score":0.09646225348114967}],"sentiment":"neutral","sentiment_score":0.061610060451286176,"num_words":35,"start":723.765,"end":741.45996},{"sentences":[{"text":"As indicated in the dev post, I assume you checked.","start":741.45996,"end":745.77997,"sentiment":"neutral","sentiment_score":0.07683019489049911},{"text":"The schedule is six days a week, Monday to Friday from 4PM to 10PM, six hours during the weekdays, and then Saturdays from 7AM to 2PM.","start":745.77997,"end":756.815,"sentiment":"neutral","sentiment_score":0.08398437557312158},{"text":"Are you okay with this schedule?","start":756.815,"end":758.255,"sentiment":"neutral","sentiment_score":0.11820837606986363},{"text":"Are you comfortable working six days a week?","start":758.255,"end":760.675,"sentiment":"neutral","sentiment_score":0.06715506361797452},{"text":"Okay.","start":763.77496,"end":764.27496,"sentiment":"neutral","sentiment_score":0.06336317956447601}],"sentiment":"neutral","sentiment_score":0.08356371879869816,"num_words":51,"start":741.45996,"end":764.27496},{"sentences":[{"text":"Yeah.","start":767.055,"end":767.555,"sentiment":"neutral","sentiment_score":-0.15277622640132904},{"text":"Actually, this is cool because you just start your duty 4PM.","start":768.04004,"end":774.3,"sentiment":"neutral","sentiment_score":0.2220741713588888},{"text":"So if you would like to go to the mall during the...","start":774.92004,"end":779.26,"sentiment":"neutral","sentiment_score":0.06802310546239217},{"text":"During afternoon morning, you have a lot of time.","start":779.88,"end":782.60004,"sentiment":"neutral","sentiment_score":-0.019438824719852872},{"text":"Right?","start":782.60004,"end":783.10004,"sentiment":"neutral","sentiment_score":0.03617791086435318}],"sentiment":"neutral","sentiment_score":0.0872807474259068,"num_words":34,"start":767.055,"end":783.10004},{"sentences":[{"text":"After hours.","start":792.785,"end":793.76495,"sentiment":"neutral","sentiment_score":-0.001114406157284975},{"text":"Yeah.","start":798.18005,"end":798.68005,"sentiment":"neutral","sentiment_score":0.2115713357925415},{"text":"This is schedule is cool.","start":798.82,"end":800.02,"sentiment":"positive","sentiment_score":0.3775253534317017},{"text":"I like this as well.","start":800.02,"end":801.4,"sentiment":"positive","sentiment_score":0.42848533391952515},{"text":"And since daylight saving time starts today, I'm not just sure if the after hours tech support schedule will be adjusted one hour earlier.","start":801.62006,"end":812.445,"sentiment":"neutral","sentiment_score":-0.030883048971494038}],"sentiment":"neutral","sentiment_score":0.09454602121400672,"num_words":37,"start":792.785,"end":812.445},{"sentences":[{"text":"Because we have a tech support dedicated tech support rep during office hours.","start":812.445,"end":818.705,"sentiment":"neutral","sentiment_score":-0.009966501249716831},{"text":"Our office hours is from 7AM to 4PM.","start":819.085,"end":822.865,"sentiment":"neutral","sentiment_score":-0.06707347370684147},{"text":"Reason why, this this role is scheduled to be after our our office hours, 4PM to 10PM.","start":823.38,"end":832.36,"sentiment":"neutral","sentiment_score":-0.028749929960159695},{"text":"Yeah.","start":835.06,"end":835.56,"sentiment":"neutral","sentiment_score":0.021762371063232425},{"text":"And then what else?","start":835.94,"end":837.96,"sentiment":"neutral","sentiment_score":0.007955075474455953}],"sentiment":"neutral","sentiment_score":-0.02561205679680719,"num_words":43,"start":812.445,"end":837.96},{"sentences":[{"text":"So, yes, this company is from Australia.","start":839.565,"end":845.585,"sentiment":"neutral","sentiment_score":0.006046594619484884},{"text":"Reason why it's...","start":846.765,"end":848.065,"sentiment":"neutral","sentiment_score":-0.005640813149511814},{"text":"The office hours is daytime as well.","start":848.525,"end":851.745,"sentiment":"neutral","sentiment_score":-0.0006385415659419128},{"text":"We're just three hours behind.","start":852.45996,"end":854.48,"sentiment":"neutral","sentiment_score":-0.12133289128541946},{"text":"Yeah.","start":857.1,"end":857.6,"sentiment":"neutral","sentiment_score":0.07381241023540497}],"sentiment":"neutral","sentiment_score":-0.02225730931588813,"num_words":23,"start":839.565,"end":857.6},{"sentences":[{"text":"So that's all from my end, Archie.","start":858.06,"end":860.32,"sentiment":"neutral","sentiment_score":0.24690057337284088},{"text":"Appreciate your time today.","start":860.7,"end":861.98,"sentiment":"positive","sentiment_score":0.6440125703811646},{"text":"Within three to five days, we'll send you an email regarding the next stage of your application.","start":861.98,"end":868.255,"sentiment":"neutral","sentiment_score":0.254478353787871},{"text":"Usually, it will be a final assessment to the CEO.","start":868.63495,"end":872.415,"sentiment":"neutral","sentiment_score":0.15892726480960845},{"text":"Okay?","start":873.355,"end":873.675,"sentiment":"neutral","sentiment_score":0.12101255357265472}],"sentiment":"neutral","sentiment_score":0.26514798746659207,"num_words":39,"start":858.06,"end":873.675},{"sentences":[{"text":"Within three to five days, you will be receiving an email.","start":873.675,"end":876.89496,"sentiment":"neutral","sentiment_score":0.21196545389565555},{"text":"And, yeah, that's it.","start":877.51495,"end":878.63495,"sentiment":"neutral","sentiment_score":0.16054660081863403},{"text":"Do you have any questions before we wrap up?","start":878.63495,"end":881.295,"sentiment":"neutral","sentiment_score":0.07655717432498932},{"text":"Yes.","start":885.60004,"end":886.10004,"sentiment":"neutral","sentiment_score":0.1189744547009468},{"text":"It's a long term, yeah, a long term a long term position.","start":886.24,"end":890.26,"sentiment":"neutral","sentiment_score":0.14845266317327818}],"sentiment":"neutral","sentiment_score":0.15035749669816043,"num_words":37,"start":873.675,"end":890.26},{"sentences":[{"text":"And one more thing, the salary compensation range on this is 18 k to 20 k...","start":891.04004,"end":899.23505,"sentiment":"neutral","sentiment_score":0.028056386741809547},{"text":"Starting to 18 k.","start":900.09503,"end":901.29504,"sentiment":"neutral","sentiment_score":0.012359750224277377},{"text":"Are you cool with that?","start":901.29504,"end":902.59503,"sentiment":"neutral","sentiment_score":0.051138556003570555},{"text":"Yes.","start":906.575,"end":907.075,"sentiment":"neutral","sentiment_score":0.04751896858215332},{"text":"That is correct.","start":907.135,"end":908.175,"sentiment":"neutral","sentiment_score":0.08026314030090968}],"sentiment":"neutral","sentiment_score":0.03594283994030336,"num_words":29,"start":891.04004,"end":908.175},{"sentences":[{"text":"Six hours during weekdays and then seven hours Saturday.","start":908.175,"end":913.88,"sentiment":"neutral","sentiment_score":0.01486361895998319},{"text":"That is correct.","start":913.94,"end":914.66,"sentiment":"neutral","sentiment_score":0.08407946179310481},{"text":"But thirty seven hours in total, and the salary is fortnightly.","start":914.66,"end":920.84,"sentiment":"neutral","sentiment_score":0.0314440249719403},{"text":"So every ten days, you're getting your salary.","start":921.3,"end":924.36,"sentiment":"neutral","sentiment_score":0.0286216305103153},{"text":"That is correct.","start":924.82,"end":925.72,"sentiment":"neutral","sentiment_score":0.07497983425855637}],"sentiment":"neutral","sentiment_score":0.03487669934025582,"num_words":34,"start":908.175,"end":925.72},{"sentences":[{"text":"Yeah.","start":928.15497,"end":928.39496,"sentiment":"neutral","sentiment_score":0.06604664772748947},{"text":"Actually, for...","start":928.39496,"end":929.295,"sentiment":"neutral","sentiment_score":0.06891800090670586},{"text":"Yeah.","start":932.39496,"end":932.71497,"sentiment":"neutral","sentiment_score":0.05554010346531868},{"text":"I'll be sending you an email within three to five days.","start":932.71497,"end":936.175,"sentiment":"neutral","sentiment_score":0.05878060141747648},{"text":"You're welcome.","start":939.3,"end":940.12,"sentiment":"positive","sentiment_score":0.4605854004621506}],"sentiment":"neutral","sentiment_score":0.10748118644251543,"num_words":17,"start":928.15497,"end":940.12},{"sentences":[{"text":"Appreciate your time today, Archie.","start":940.18,"end":942.04004,"sentiment":"positive","sentiment_score":0.5366621732711792},{"text":"And, again, I truly am sorry for the delay.","start":942.18,"end":945.48004,"sentiment":"negative","sentiment_score":-0.39712708360619015},{"text":"I waited in the room, but, yeah, I'm not really sure what happened.","start":945.78,"end":949.94,"sentiment":"negative","sentiment_score":-0.36084785140477693},{"text":"And then I tried to call you to WhatsApp, cannot be connected, So I just used this other phones...","start":949.94,"end":956.025,"sentiment":"neutral","sentiment_score":-0.2620998558245207},{"text":"Our cell phone.","start":956.405,"end":957.465,"sentiment":"neutral","sentiment_score":-0.21493175625801086}],"sentiment":"neutral","sentiment_score":-0.22870505068983352,"num_words":49,"start":940.18,"end":957.465},{"sentences":[{"text":"It did work.","start":959.685,"end":960.66504,"sentiment":"neutral","sentiment_score":-0.2537775735060374},{"text":"With this phone number.","start":974.23,"end":975.35,"sentiment":"neutral","sentiment_score":0.09218641370534897},{"text":"Okay?","start":975.35,"end":975.85,"sentiment":"neutral","sentiment_score":0.03337009996175766},{"text":"9 360.","start":976.94995,"end":978.64996,"sentiment":"neutral","sentiment_score":0.018297267146408558},{"text":"Okay.","start":978.70996,"end":979.20996,"sentiment":"neutral","sentiment_score":0.09544338285923004}],"sentiment":"neutral","sentiment_score":-0.020652640780264683,"num_words":11,"start":959.685,"end":979.20996},{"sentences":[{"text":"Thank you so much, Archie.","start":979.26996,"end":980.81,"sentiment":"positive","sentiment_score":0.7353358030319214},{"text":"Please take care.","start":981.11,"end":983.159,"sentiment":"positive","sentiment_score":0.46537283062934875},{"text":"Talk soon.","start":983.159,"end":984.05896,"sentiment":"neutral","sentiment_score":0.2189064919948578},{"text":"Thank you.","start":986.279,"end":986.759,"sentiment":"positive","sentiment_score":0.6094262301921844},{"text":"Bye bye.","start":986.759,"end":987.49896,"sentiment":"neutral","sentiment_score":0.06399014592170715}],"sentiment":"positive","sentiment_score":0.4898173745189394,"num_words":14,"start":979.26996,"end":987.49896}]}}]},{"alternatives":[{"transcript":"Hello? Yes. This is Archie speaking. Mhmm. I have WhatsApp account, but I think it's different number. So I was not able to check it. That's fine. It's okay. I'm fine. I'm I'm very good right now. How about you? Okay. Yeah. Sure. So by the way, I have three year experience in call center industry. So I'm DPO here in in The Philippines. So my first account was AT and T. That was 2016. So... And after two years, so... Because I I go back to my home place, then I get back to my... In the city. So I apply again chat support Samsung Samsung UK and US. So... And after that, I decided to I decided to, yes, apply for a virtual assistant. So I have experience virtual assistant for three years as well. So that is for executive assistant and more on project base. So my experience mostly in technical side. So we walked through the customers, to fix the issues, especially in their Internet and the TVs. And right now, yes, I tried to scroll on the online jobs, then I see that there is... It caught my attention that there is a tech support position vacant, which is I I tried to apply. So that's it. Yes. I'm sorry? Yes. At... Yes. AT and T. Nope. In the AT and T, that is for U verse. That is for the Internet, the router, TV, and the telephone. The one that I have experience in phone is the Samsung UK. So, yes, I have experience walking through the customer, some troubleshooting, like the simple issue only to connect the Internet, walk... Walking through how to use mobile data. That's it? I cannot... To be honest with you, I cannot remember that is... Because that is a company in a call center. So their CRM, I can't remember because that was on 2017. So I have a lot of experience. That's why I I cannot remember the name of the CRM that we're using before. But I've been I've been through a lot of trainings, especially in the CRMs because different companies using different CRMs as well. Yes. For that troubleshooting. So as of far as I remember, we troubleshoot only, like, a simple troubleshooting only, like, rebooting the router. So... And as far as remember, we configure as well some of the routers using our CRMs before... Our tools before. So... Because we have a lot of tools before that we are using in technical support, so I cannot remember that. But I have experience in that. Mhmm. Mhmm. Yes. Alright. In and out sale. What is the question again? So that I can answer correctly. So... Yes. I can finish that. I want to be organized first. So in my experience, mostly, I organize the the least urgent ones. So so the least urgent ones will be the last... Mostly, the the urgent one will be the first that I need to finish first. So I have a checklist of my... Because we're using Trello report. Trello is like organizing tasks. So I have... So that I have a guide where the urgent one and the lease order. So... Mhmm. So, well, before I handle mistakes before I handle mistakes, because I take it seriously, so it will... It will get you upset. So if you are upset, you cannot work properly. So right now, I learned it from my experience that mistakes... If you've made the mistakes, you can learn from it. So it's okay to get mistakes because that's the thing that you need to experience so that you can learn from your... Yes, sir. Yes. That's correct. Yes. Actually, I... Mhmm. So I... Yes. I always... I have an... A laptop right now so that I can bring it when I... Yeah. I need to go other places. So this is a Core I five, 12 generation. So it's kinda new. It's fast. And, also, if there's a tools that cannot run on this computer or laptop, I have a PC with a video card. So that is I five... Intel I five ten ten at Pulse as well. So that's it. Yes. That's correct. That is globe. I have three 100 Mbps download. Yes. Globe fiber. So 300 Mbps download and, like, 250 at upload speed and back up mobile data in case there's an outage or Internet is... Internet outage. Yes. Yes. Sure, Melissa. Take your time. Uh-huh. Uh-huh. Yeah. Yes. That's correct. Yes. That's true. Yeah. Yes. That's fine. Because I I just read it. Yeah. Yeah. I I hate that. That's correct. But... Yes. Honestly, I I work for... I can work. Yes. I I prefer to work in... Yeah. Like, at night or late night. So... Yes. After hours. Uh-huh. Yeah. Sure. Is it a Sterling account though? Okay. Yes. That's correct. I had... Behind me. Okay. Yes, sir. Is this a long term? Right? That's it. Okay. Yes. Because that is six hours only. Right? Weekdays. Right. That's fine. Yes. Every two weeks. Yes. Alright. Alright. So I will be scheduling email email, right, for the next process? Sure. Sure, Melissa. Thank you. Sir, actually, I'm out of time right now. That's why, Yeah. That's why I cannot answer. Maybe I cannot answer because I don't have a signal. So sorry for that if that is the reason why. But moving forward, yes, you you can contact me anytime. Yeah. Sure. Mhmm. Thank you. Talk soon. Thank you. 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Yes. This is Archie speaking. Mhmm. I have WhatsApp account, but I think it's different number.\n\nSo I was not able to check it. That's fine. It's okay. I'm fine. I'm I'm very good right now.\n\nHow about you? Okay. Yeah. Sure. So by the way, I have three year experience in call center industry.\n\nSo I'm DPO here in in The Philippines. So my first account was AT and T. That was 2016. So... And after two years, so...\n\nBecause I I go back to my home place, then I get back to my... In the city. So I apply again chat support Samsung Samsung UK and US. So... And after that, I decided to I decided to, yes, apply for a virtual assistant.\n\nSo I have experience virtual assistant for three years as well. So that is for executive assistant and more on project base. So my experience mostly in technical side. So we walked through the customers, to fix the issues, especially in their Internet and the TVs. And right now, yes, I tried to scroll on the online jobs, then I see that there is...\n\nIt caught my attention that there is a tech support position vacant, which is I I tried to apply. So that's it. Yes. I'm sorry? Yes.\n\nAt... Yes. AT and T. Nope. In the AT and T, that is for U verse.\n\nThat is for the Internet, the router, TV, and the telephone. The one that I have experience in phone is the Samsung UK. So, yes, I have experience walking through the customer, some troubleshooting, like the simple issue only to connect the Internet, walk... Walking through how to use mobile data. That's it?\n\nI cannot... To be honest with you, I cannot remember that is... Because that is a company in a call center. So their CRM, I can't remember because that was on 2017. So I have a lot of experience.\n\nThat's why I I cannot remember the name of the CRM that we're using before. But I've been I've been through a lot of trainings, especially in the CRMs because different companies using different CRMs as well. Yes. For that troubleshooting. So as of far as I remember, we troubleshoot only, like, a simple troubleshooting only, like, rebooting the router.\n\nSo... And as far as remember, we configure as well some of the routers using our CRMs before... Our tools before. So... Because we have a lot of tools before that we are using in technical support, so I cannot remember that.\n\nBut I have experience in that. Mhmm. Mhmm. Yes. Alright.\n\nIn and out sale. What is the question again? So that I can answer correctly. So... Yes.\n\nI can finish that. I want to be organized first. So in my experience, mostly, I organize the the least urgent ones. So so the least urgent ones will be the last... Mostly, the the urgent one will be the first that I need to finish first.\n\nSo I have a checklist of my... Because we're using Trello report. Trello is like organizing tasks. So I have... So that I have a guide where the urgent one and the lease order.\n\nSo... Mhmm. So, well, before I handle mistakes before I handle mistakes, because I take it seriously, so it will... It will get you upset. So if you are upset, you cannot work properly.\n\nSo right now, I learned it from my experience that mistakes... If you've made the mistakes, you can learn from it. So it's okay to get mistakes because that's the thing that you need to experience so that you can learn from your... Yes, sir. Yes.\n\nThat's correct. Yes. Actually, I... Mhmm. So I...\n\nYes. I always... I have an... A laptop right now so that I can bring it when I... Yeah.\n\nI need to go other places. So this is a Core I five, 12 generation. So it's kinda new. It's fast. And, also, if there's a tools that cannot run on this computer or laptop, I have a PC with a video card.\n\nSo that is I five... Intel I five ten ten at Pulse as well. So that's it. Yes. That's correct.\n\nThat is globe. I have three 100 Mbps download. Yes. Globe fiber. So 300 Mbps download and, like, 250 at upload speed and back up mobile data in case there's an outage or Internet is...\n\nInternet outage. Yes. Yes. Sure, Melissa. Take your time.\n\nUh-huh. Uh-huh. Yeah. Yes. That's correct.\n\nYes. That's true. Yeah. Yes. That's fine.\n\nBecause I I just read it. Yeah. Yeah. I I hate that. That's correct.\n\nBut... Yes. Honestly, I I work for... I can work. Yes.\n\nI I prefer to work in... Yeah. Like, at night or late night. So... Yes.\n\nAfter hours. Uh-huh. Yeah. Sure. Is it a Sterling account though?\n\nOkay. Yes. That's correct. I had... Behind me.\n\nOkay. Yes, sir. Is this a long term? Right? That's it.\n\nOkay. Yes. Because that is six hours only. Right? Weekdays.\n\nRight. That's fine. Yes. Every two weeks. Yes.\n\nAlright. Alright. So I will be scheduling email email, right, for the next process? Sure. Sure, Melissa.\n\nThank you. Sir, actually, I'm out of time right now. That's why, Yeah. That's why I cannot answer. Maybe I cannot answer because I don't have a signal.\n\nSo sorry for that if that is the reason why. But moving forward, yes, you you can contact me anytime. Yeah. Sure. Mhmm.\n\nThank you. Talk soon. Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.68,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.038557279855012894},{"text":"Yes.","start":9.679999,"end":10.0,"sentiment":"neutral","sentiment_score":0.05175202339887619},{"text":"This is Archie speaking.","start":10.0,"end":12.259999,"sentiment":"neutral","sentiment_score":0.034345243126153946},{"text":"Mhmm.","start":25.035,"end":25.535,"sentiment":"neutral","sentiment_score":-0.08997233957052231},{"text":"I have WhatsApp account, but I think it's different number.","start":36.1,"end":41.079998,"sentiment":"neutral","sentiment_score":-0.13778880015015602}],"sentiment":"neutral","sentiment_score":-0.0729511803125634,"num_words":17,"start":1.68,"end":41.079998},{"sentences":[{"text":"So I was not able to check it.","start":41.54,"end":44.625,"sentiment":"neutral","sentiment_score":-0.07384074525907636},{"text":"That's 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verse.","start":225.11,"end":227.37001,"sentiment":"neutral","sentiment_score":-0.010593926906585694}],"sentiment":"neutral","sentiment_score":0.005172818549908698,"num_words":16,"start":216.165,"end":227.37001},{"sentences":[{"text":"That is for the Internet, the router, TV, and the telephone.","start":227.75,"end":232.57,"sentiment":"neutral","sentiment_score":-0.007850099524313753},{"text":"The one that I have experience in phone is the Samsung UK.","start":234.31001,"end":237.85,"sentiment":"neutral","sentiment_score":0.009882004310687384},{"text":"So, yes, I have experience walking through the customer, some troubleshooting, like the simple issue only to connect the Internet, walk...","start":238.70499,"end":251.825,"sentiment":"neutral","sentiment_score":-0.030815191566944122},{"text":"Walking through how to use mobile data.","start":251.825,"end":255.38,"sentiment":"neutral","sentiment_score":-0.022984315508178303},{"text":"That's it?","start":255.38,"end":256.12,"sentiment":"neutral","sentiment_score":-0.007522460771724582}],"sentiment":"neutral","sentiment_score":-0.0149211546423722,"num_words":53,"start":227.75,"end":256.12},{"sentences":[{"text":"I cannot...","start":267.035,"end":267.755,"sentiment":"neutral","sentiment_score":-0.0750089231878519},{"text":"To be honest with you, I cannot remember that is...","start":267.755,"end":270.075,"sentiment":"neutral","sentiment_score":-0.10841003507375717},{"text":"Because that is a company in a call center.","start":270.075,"end":272.73502,"sentiment":"neutral","sentiment_score":-0.10084591971503364},{"text":"So their CRM, I can't remember because that was on 2017.","start":272.95502,"end":277.295,"sentiment":"neutral","sentiment_score":-0.10289840400218964},{"text":"So I have a lot of experience.","start":277.755,"end":281.91,"sentiment":"neutral","sentiment_score":-0.06624180131724902}],"sentiment":"neutral","sentiment_score":-0.09582837250752327,"num_words":39,"start":267.035,"end":281.91},{"sentences":[{"text":"That's why I I cannot remember the name of the CRM that we're using before.","start":281.91,"end":286.25,"sentiment":"neutral","sentiment_score":-0.08457153911391894},{"text":"But I've been I've been through a lot of trainings, especially in the CRMs because different companies using different CRMs as well.","start":287.35,"end":298.175,"sentiment":"neutral","sentiment_score":-0.034933327781883156},{"text":"Yes.","start":314.39,"end":314.87003,"sentiment":"neutral","sentiment_score":0.013656873255968094},{"text":"For that troubleshooting.","start":314.87003,"end":317.29,"sentiment":"neutral","sentiment_score":-0.016618627744416397},{"text":"So as of far as I remember, we troubleshoot only, like, a simple troubleshooting only, like, rebooting the 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that.","start":342.05,"end":349.535,"sentiment":"neutral","sentiment_score":-0.00384936798363924}],"sentiment":"neutral","sentiment_score":-0.006424087631915297,"num_words":42,"start":330.93,"end":349.535},{"sentences":[{"text":"But I have experience in that.","start":351.195,"end":352.89502,"sentiment":"neutral","sentiment_score":0.05568687245249748},{"text":"Mhmm.","start":358.075,"end":358.575,"sentiment":"neutral","sentiment_score":0.11841494590044022},{"text":"Mhmm.","start":377.655,"end":378.155,"sentiment":"positive","sentiment_score":0.45089834928512573},{"text":"Yes.","start":398.87,"end":399.27,"sentiment":"neutral","sentiment_score":0.08709746599197388},{"text":"Alright.","start":399.27,"end":399.77,"sentiment":"neutral","sentiment_score":0.08043373376131058}],"sentiment":"neutral","sentiment_score":0.10709657296538352,"num_words":10,"start":351.195,"end":399.77},{"sentences":[{"text":"In and out sale.","start":399.99,"end":401.13,"sentiment":"neutral","sentiment_score":0.04538442939519882},{"text":"What is the question again?","start":402.15,"end":403.44998,"sentiment":"neutral","sentiment_score":0.038705339282751085},{"text":"So that I can answer correctly.","start":403.50998,"end":405.975,"sentiment":"neutral","sentiment_score":0.030453566772242386},{"text":"So...","start":406.23502,"end":406.73502,"sentiment":"neutral","sentiment_score":0.03813781216740608},{"text":"Yes.","start":409.355,"end":409.595,"sentiment":"neutral","sentiment_score":0.16334903240203855}],"sentiment":"neutral","sentiment_score":0.04466309759984998,"num_words":17,"start":399.99,"end":409.595},{"sentences":[{"text":"I can finish that.","start":409.595,"end":410.975,"sentiment":"neutral","sentiment_score":0.20336078852415085},{"text":"I want to be organized first.","start":411.11502,"end":413.45502,"sentiment":"neutral","sentiment_score":0.1435962455968062},{"text":"So in my experience, mostly, I 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tasks.","start":442.565,"end":445.70502,"sentiment":"neutral","sentiment_score":0.048878497630357745},{"text":"So I have...","start":445.92502,"end":447.125,"sentiment":"neutral","sentiment_score":0.019521504019697506},{"text":"So that I have a guide where the urgent one and the lease order.","start":447.125,"end":452.03003,"sentiment":"neutral","sentiment_score":0.03734749063317265}],"sentiment":"neutral","sentiment_score":0.03357550096424187,"num_words":34,"start":437.20502,"end":452.03003},{"sentences":[{"text":"So...","start":452.89,"end":453.39,"sentiment":"neutral","sentiment_score":0.032886989414691925},{"text":"Mhmm.","start":455.05002,"end":455.55002,"sentiment":"neutral","sentiment_score":0.17006701231002808},{"text":"So, well, before I handle mistakes before I handle mistakes, because I take it seriously, so it will...","start":482.64,"end":493.345,"sentiment":"neutral","sentiment_score":-0.1166759261654483},{"text":"It will get you 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I...","start":559.175,"end":561.38995,"sentiment":"neutral","sentiment_score":0.00931578571908176}],"sentiment":"neutral","sentiment_score":0.0906004969147034,"num_words":8,"start":537.47,"end":561.38995},{"sentences":[{"text":"Yes.","start":561.85,"end":562.17,"sentiment":"neutral","sentiment_score":0.01600700058043003},{"text":"I always...","start":562.17,"end":562.81,"sentiment":"neutral","sentiment_score":0.007823122199624777},{"text":"I have an...","start":562.81,"end":564.08997,"sentiment":"neutral","sentiment_score":0.0029095186231036982},{"text":"A laptop right now so that I can bring it when I...","start":564.08997,"end":567.93,"sentiment":"neutral","sentiment_score":0.015073102588454882},{"text":"Yeah.","start":567.93,"end":568.17,"sentiment":"neutral","sentiment_score":-0.01575857773423195}],"sentiment":"neutral","sentiment_score":0.010815813377695648,"num_words":19,"start":561.85,"end":568.17},{"sentences":[{"text":"I need to go other 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only.","start":904.23004,"end":906.01,"sentiment":"neutral","sentiment_score":0.017719484865665436},{"text":"Right?","start":906.55005,"end":907.05005,"sentiment":"neutral","sentiment_score":0.03129827231168747},{"text":"Weekdays.","start":912.075,"end":912.575,"sentiment":"neutral","sentiment_score":0.014730457216501236}],"sentiment":"neutral","sentiment_score":0.02298148423433304,"num_words":10,"start":903.51,"end":912.575},{"sentences":[{"text":"Right.","start":912.635,"end":913.135,"sentiment":"neutral","sentiment_score":0.028925947844982147},{"text":"That's fine.","start":913.995,"end":914.65497,"sentiment":"neutral","sentiment_score":0.10043146088719368},{"text":"Yes.","start":922.77,"end":923.17,"sentiment":"neutral","sentiment_score":0.043166935443878174},{"text":"Every two weeks.","start":923.17,"end":924.15,"sentiment":"neutral","sentiment_score":0.028384866192936897},{"text":"Yes.","start":925.57,"end":926.07,"sentiment":"neutral","sentiment_score":0.053749218583106995}],"sentiment":"neutral","sentiment_score":0.05148245277814567,"num_words":8,"start":912.635,"end":926.07},{"sentences":[{"text":"Alright.","start":927.01,"end":927.51,"sentiment":"neutral","sentiment_score":0.08650273084640503},{"text":"Alright.","start":927.65,"end":927.97,"sentiment":"neutral","sentiment_score":0.0788457915186882},{"text":"So I will be scheduling email email, right, for the next process?","start":927.97,"end":934.57495,"sentiment":"neutral","sentiment_score":0.0705337959031264},{"text":"Sure.","start":936.95496,"end":937.195,"sentiment":"neutral","sentiment_score":0.11279319226741792},{"text":"Sure, Melissa.","start":937.195,"end":937.915,"sentiment":"neutral","sentiment_score":0.1938512921333313}],"sentiment":"neutral","sentiment_score":0.08895587351392298,"num_words":17,"start":927.01,"end":937.915},{"sentences":[{"text":"Thank you.","start":937.915,"end":938.57495,"sentiment":"positive","sentiment_score":0.44813916087150574},{"text":"Sir, actually, I'm out of time right now.","start":958.76,"end":960.68,"sentiment":"neutral","sentiment_score":-0.26740395836532116},{"text":"That's why, Yeah.","start":960.68,"end":961.705,"sentiment":"neutral","sentiment_score":-0.18737298250198364},{"text":"That's why I cannot answer.","start":961.705,"end":962.985,"sentiment":"negative","sentiment_score":-0.43976558446884156},{"text":"Maybe I cannot answer because I don't have a signal.","start":962.985,"end":965.225,"sentiment":"negative","sentiment_score":-0.45556809604167936}],"sentiment":"neutral","sentiment_score":-0.30569932769451824,"num_words":28,"start":937.915,"end":965.225},{"sentences":[{"text":"So sorry for that if that is the reason why.","start":965.225,"end":968.505,"sentiment":"negative","sentiment_score":-0.4004229217767715},{"text":"But moving forward, yes, you you can contact me anytime.","start":968.505,"end":972.925,"sentiment":"neutral","sentiment_score":0.1869921088218689},{"text":"Yeah.","start":976.41003,"end":976.73004,"sentiment":"neutral","sentiment_score":0.048920124769210815},{"text":"Sure.","start":976.73004,"end":977.13,"sentiment":"neutral","sentiment_score":0.0484512522816658},{"text":"Mhmm.","start":977.13,"end":977.63,"sentiment":"neutral","sentiment_score":0.014453920535743237}],"sentiment":"neutral","sentiment_score":-0.08793403617227855,"num_words":23,"start":965.225,"end":977.63},{"sentences":[{"text":"Thank you.","start":979.61,"end":982.59,"sentiment":"positive","sentiment_score":0.600417286157608},{"text":"Talk soon.","start":984.97003,"end":985.45,"sentiment":"neutral","sentiment_score":0.13539832830429077},{"text":"Thank you.","start":985.45,"end":985.85004,"sentiment":"positive","sentiment_score":0.5563634932041168},{"text":"Bye bye.","start":985.85004,"end":986.43896,"sentiment":"neutral","sentiment_score":0.305247463285923}],"sentiment":"positive","sentiment_score":0.39935664273798466,"num_words":8,"start":979.61,"end":986.43896}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Hi, and good afternoon. This is Ertel. Am I speaking to Archie Tienko?\n\nChannel 1: Yes. This is Archie speaking.\n\nChannel 0: Hi. I'm so sorry. This is Melissa. I will be the one who will conduct your interview. I'm not really sure what happened, but it seems like I'm having a technical issue with my Zoom.\n\nI\n\nChannel 1: Mhmm.\n\nChannel 0: I waited, but, yeah, so sorry for the delay. And then I tried to reach you via WhatsApp. You don't have a a WhatsApp account?\n\nChannel 1: I have WhatsApp account, but I think it's different number. So I was not\n\nChannel 0: Okay.\n\nChannel 1: able to\n\nChannel 0: Yeah.\n\nChannel 1: check it.\n\nChannel 0: Yeah. It's fine. Anyway, I just used this other cell phone we have. By the way, Archie, I do apologize again for the delay. Nineteen minutes\n\nChannel 1: That's\n\nChannel 0: delay.\n\nChannel 1: fine.\n\nChannel 0: Welcome in,\n\nChannel 1: It's\n\nChannel 0: Archie.\n\nChannel 1: okay.\n\nChannel 0: Good afternoon. How are you today?\n\nChannel 1: I'm fine. I'm I'm very good right now. How about you?\n\nChannel 0: I can't complain. Not not too bad. So... Yeah. By\n\nChannel 1: Okay.\n\nChannel 0: the way, my name is Melissa. I will be the one who will do your initial interview. As much as possible, I want this to be live conversation. Okay? So just tell me something about yourself and tell me about your work experiences here.\n\nHighlight your experience related to the position you're applying for, tech support specialist.\n\nChannel 1: Yeah. Sure. So by the way, I have three year experience in call center industry. So I'm DPO here in in The Philippines. So my first account was AT and T.\n\nThat was 2016. So... And\n\nChannel 0: Mhmm.\n\nChannel 1: after two years, so... Because I I go back to my home place, then I get back to my... In the city. So I apply again chat support Samsung Samsung UK and US. So...\n\nAnd after that, I decided to I decided to, yes, apply for a virtual assistant. So I have experience virtual assistant for three years as well. So that is for executive assistant and more on project base. So my experience mostly in technical side. So we walked through the customers, to fix the issues, especially in their Internet and the TVs.\n\nAnd right now, yes, I tried to scroll on the online jobs, then I see that there is... It caught my attention that there is a tech support position vacant, which is I I tried to apply. So that's it.\n\nChannel 0: That's great to hear. So, technically, Archie, you're providing tech support for mobile plan services, electronic devices that cannot connect to the Internet?\n\nChannel 1: Yes. I'm\n\nChannel 0: Okay.\n\nChannel 1: sorry?\n\nChannel 0: And do you have any troubleshooting or configuration routers experience when it comes to providing tech support to customers? Because I I\n\nChannel 1: Yes. At...\n\nChannel 0: see here AT and T. You're\n\nChannel 1: Yes.\n\nChannel 0: offering,\n\nChannel 1: AT\n\nChannel 0: like, a\n\nChannel 1: and\n\nChannel 0: mobile\n\nChannel 1: T.\n\nChannel 0: plan services along with the device. Is that right?\n\nChannel 1: Nope. In the AT and T, that is for U verse. That is for the Internet, the router, TV, and the telephone. The one that I have experience in phone is the Samsung UK. So, yes, I have experience walking through the customer, some troubleshooting, like the simple issue only to connect the Internet, walk...\n\nWalking through how to use mobile data. That's it?\n\nChannel 0: Okay. And what tools or system did you use to diagnose the problems to provide the technical support to customer?\n\nChannel 1: I cannot... To be honest with you, I cannot remember that is... Because that is a company in a call center. So their CRM, I can't remember because that was on 2017. So I have a lot of experience.\n\nThat's why I I cannot remember the name of the CRM that we're using before. But I've been I've been through a lot of trainings, especially in the CRMs because different companies using different CRMs as well.\n\nChannel 0: Got it. And just to clarify, have you had any experience providing tech support such as configuring routers or troubleshooting, diagnosing the cost of an offline connection?\n\nChannel 1: Yes. For that troubleshooting. So as of far as I remember, we troubleshoot only, like, a simple troubleshooting only, like, rebooting the router. So... And as far as remember, we configure as well some of the routers using our CRMs before...\n\nOur tools before. So... Because we have a lot of tools before that we are using in technical support, so I cannot remember that. But I\n\nChannel 0: That's\n\nChannel 1: have experience\n\nChannel 0: fine.\n\nChannel 1: in that.\n\nChannel 0: Yeah. Thank you for walking me through your experiences. Because\n\nChannel 1: Mhmm.\n\nChannel 0: our tech support role here is all about the Internet, routers, configuration, mobile plan services. Reason why I'm trying to dig a little deeper into the work experience related to this job role that you're applying for. I appreciate\n\nChannel 1: Mhmm.\n\nChannel 0: those details, Archie. And I'd like to ask you more general question to get better understanding of your work habits and how you approach different situations. First, how do you finish task given to you? As you mentioned, you have a virtual assistance experience, right, for three years, if I heard you right.\n\nChannel 1: Yes. Alright. In and out sale. What is the question again? So that I can answer\n\nChannel 0: How\n\nChannel 1: correctly.\n\nChannel 0: do you finish\n\nChannel 1: So...\n\nChannel 0: task given to you?\n\nChannel 1: Yes. I can finish that. I want to be organized first. So\n\nChannel 0: Mhmm.\n\nChannel 1: in my experience, mostly, I organize the the least urgent ones. So\n\nChannel 0: Mhmm.\n\nChannel 1: so the least urgent ones will be the last... Mostly, the the urgent one will be the first that I need to finish first. So I have a checklist of my... Because we're using Trello report. Trello is like organizing tasks.\n\nSo I have... So that I have a guide where the urgent one and the lease order. So...\n\nChannel 0: Okay. That's perfect.\n\nChannel 1: Mhmm.\n\nChannel 0: Let me just take note of here. Thank you. And next, how do you handle mistakes when they happen at work? Like, for example, if you are new to the workplace, even though you had a same experience, but we are all women's, we commit mistakes sometimes. So how do you handle these mistakes?\n\nChannel 1: So, well, before I handle mistakes before I handle mistakes, because I take it seriously, so it will... It will get you upset. So if you are upset, you cannot work properly. So right now, I learned it from my experience that mistakes... If you've made the mistakes, you can learn from it.\n\nSo it's okay to get mistakes because that's the thing that you need to experience so that you can learn from your... Yes, sir.\n\nChannel 0: Yeah. Yeah. I agree. Learn from your mistakes, and mistakes comes from accountability. Right?\n\nChannel 1: Yes. That's correct.\n\nChannel 0: Okay. Thank you. And then we're also asking about your technical setup, but let me just go back to your CV. You've already indicated here you have computer and laptop,\n\nChannel 1: Yes.\n\nChannel 0: Core I\n\nChannel 1: Actually,\n\nChannel 0: five.\n\nChannel 1: I... Mhmm.\n\nChannel 0: Yeah. Go\n\nChannel 1: So\n\nChannel 0: ahead.\n\nChannel 1: I... Yes. I always... I have an... A laptop right now so that I can bring it when I...\n\nYeah. I need to go other places. So this\n\nChannel 0: Mm-mm.\n\nChannel 1: is a Core I five, 12 generation. So it's kinda new. It's fast. And, also, if there's a tools that cannot run on this computer or laptop, I have a PC with a video card. So that is I five...\n\nIntel I five ten ten at Pulse as well. So that's it.\n\nChannel 0: Yeah. You have a backup device. Okay. That's perfect.\n\nChannel 1: Yes.\n\nChannel 0: And\n\nChannel 1: That's correct.\n\nChannel 0: what is your current ISP?\n\nChannel 1: That is globe. I have\n\nChannel 0: Two\n\nChannel 1: three\n\nChannel 0: zero.\n\nChannel 1: 100 Mbps download. Yes. Globe\n\nChannel 0: Okay.\n\nChannel 1: fiber. So 300 Mbps download and, like, 250 at upload speed and back up mobile data in case\n\nChannel 0: Okay.\n\nChannel 1: there's an outage or Internet is... Internet outage.\n\nChannel 0: Outage. Yeah. That is correct. But we don't suggest using mobile data as a backup for security reason. Yeah.\n\nBut this, Glo Fiber 300 and BPS is a good... It's a strong one.\n\nChannel 1: Yes.\n\nChannel 0: Okay. Let me just take note. One moment. Okay?\n\nChannel 1: Yes. Sure, Melissa. Take your time.\n\nChannel 0: Thank you. Okay, Archie. So, Archie, just to give you the brief overview, Airtel is an Internet service provider in Australia, and we also offer mobile plan services. For tech\n\nChannel 1: Uh-huh.\n\nChannel 0: support role, you usually be handling level one and level two troubleshooting. This includes helping customers connect their router to their activated Internet services. And in some cases, you'll be assisting them with configuring their router. If a customer reports that they lost their Internet connection, you also need to do troubleshooting the issue, determine what's causing\n\nChannel 1: Uh-huh.\n\nChannel 0: the problem. K? And also, asides with this, if a customer want to transfer their service to a new premises, this is one of your responsibility. And some of the responsibilities and tasks involved in this role will be discussed further after the onboarding process. Okay?\n\nAnd then,\n\nChannel 1: Yeah.\n\nChannel 0: our means of communication where, when providing tech support are through phone calls, of course, we do have a cell phone for a hotel. It could be an email as well, WhatsApp calls or SMS. And you can also use TeamViewer if necessary if you need to remote the device\n\nChannel 1: Yes.\n\nChannel 0: of\n\nChannel 1: That's\n\nChannel 0: the\n\nChannel 1: correct.\n\nChannel 0: customer. K? So...\n\nChannel 1: Yes. That's true.\n\nChannel 0: And one moment here. As indicated in the dev post, I assume you checked. The schedule is six days a week, Monday to Friday from 4PM to 10PM, six hours during the weekdays, and then Saturdays from 7AM to 2PM. Are you okay with this schedule? Are you comfortable working\n\nChannel 1: Yeah.\n\nChannel 0: six days a week?\n\nChannel 1: Yes. That's fine. Because I\n\nChannel 0: Okay.\n\nChannel 1: I just read it. Yeah. Yeah. I I hate\n\nChannel 0: Yeah.\n\nChannel 1: that.\n\nChannel 0: Actually, this is cool because you just start your duty 4PM. So if you would like to go to the mall during the... During\n\nChannel 1: That's\n\nChannel 0: afternoon\n\nChannel 1: correct.\n\nChannel 0: morning, you have\n\nChannel 1: But...\n\nChannel 0: a lot of time. Right?\n\nChannel 1: Yes. Honestly, I I work for... I can work. Yes. I I prefer to work in...\n\nYeah. Like, at night or late\n\nChannel 0: After\n\nChannel 1: night.\n\nChannel 0: hours.\n\nChannel 1: So... Yes. After hours.\n\nChannel 0: Yeah. This is schedule is cool. I like this as well. And since daylight saving time starts today, I'm not just sure if the after hours tech support schedule will be adjusted one hour earlier. Because we have a tech support dedicated tech support rep during office hours.\n\nChannel 1: Uh-huh.\n\nChannel 0: Our office hours is from 7AM to 4PM. Reason why, this this role is scheduled to be after our our office hours, 4PM to 10PM.\n\nChannel 1: Yeah. Sure.\n\nChannel 0: Yeah. And then what else?\n\nChannel 1: Is it\n\nChannel 0: So,\n\nChannel 1: a Sterling account though?\n\nChannel 0: yes, this company is from Australia. Reason\n\nChannel 1: Okay.\n\nChannel 0: why it's... The office hours is daytime\n\nChannel 1: Yes.\n\nChannel 0: as well.\n\nChannel 1: That's correct.\n\nChannel 0: We're just three hours behind.\n\nChannel 1: I had... Behind me. Okay.\n\nChannel 0: Yeah. So that's all from my end, Archie. Appreciate your time today. Within three to five days, we'll send you an email regarding the next stage of your application. Usually, it will be a final assessment to the CEO.\n\nOkay? Within\n\nChannel 1: Yes,\n\nChannel 0: three\n\nChannel 1: sir.\n\nChannel 0: to five days, you will be receiving an email. And, yeah, that's it. Do you have any questions before we wrap up?\n\nChannel 1: Is this a long term? Right?\n\nChannel 0: Yes. It's a long term, yeah, a long term a long term position. And\n\nChannel 1: That's\n\nChannel 0: one\n\nChannel 1: it.\n\nChannel 0: more thing, the salary compensation range on this is 18 k to 20 k... Starting to 18 k. Are you cool with that?\n\nChannel 1: Okay. Yes. Because that is six hours only. Right?\n\nChannel 0: Yes. That is correct. Six hours during weekdays and then\n\nChannel 1: Weekdays.\n\nChannel 0: seven hours\n\nChannel 1: Right.\n\nChannel 0: Saturday. That\n\nChannel 1: That's\n\nChannel 0: is\n\nChannel 1: fine.\n\nChannel 0: correct. But thirty seven hours in total, and the salary is fortnightly. So every ten days,\n\nChannel 1: Yes.\n\nChannel 0: you're\n\nChannel 1: Every\n\nChannel 0: getting\n\nChannel 1: two\n\nChannel 0: your\n\nChannel 1: weeks.\n\nChannel 0: salary. That is correct.\n\nChannel 1: Yes. Alright. Alright. So\n\nChannel 0: Yeah.\n\nChannel 1: I will\n\nChannel 0: Actually,\n\nChannel 1: be scheduling\n\nChannel 0: for...\n\nChannel 1: email email, right,\n\nChannel 0: Yeah.\n\nChannel 1: for\n\nChannel 0: I'll\n\nChannel 1: the\n\nChannel 0: be\n\nChannel 1: next\n\nChannel 0: sending you an\n\nChannel 1: process?\n\nChannel 0: email within three to five days.\n\nChannel 1: Sure. Sure, Melissa. Thank you.\n\nChannel 0: You're welcome. Appreciate your time today, Archie. And, again, I truly am sorry for the delay. I waited in the room, but, yeah, I'm not really sure what happened. And then I tried to call you to WhatsApp, cannot be connected, So I just used this other phones...\n\nOur cell phone.\n\nChannel 1: Sir, actually, I'm out\n\nChannel 0: It\n\nChannel 1: of\n\nChannel 0: did\n\nChannel 1: time\n\nChannel 0: work.\n\nChannel 1: right now. That's why, Yeah. That's why I cannot answer. Maybe I cannot answer because I don't have a signal. So sorry for that if that is the reason why.\n\nBut moving forward, yes, you you can contact me anytime.\n\nChannel 0: With this phone number. Okay?\n\nChannel 1: Yeah. Sure.\n\nChannel 0: 9\n\nChannel 1: Mhmm.\n\nChannel 0: 360. Okay. Thank you\n\nChannel 1: Thank\n\nChannel 0: so much, Archie. Please\n\nChannel 1: you.\n\nChannel 0: take care. Talk soon.\n\nChannel 1: Talk soon. Thank you. Bye bye.\n\nChannel 0: Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.68,"end":2.1799998,"sentiment":"neutral","sentiment_score":0.038557279855012894}],"sentiment":"neutral","sentiment_score":0.038557279855012894,"channel":1,"num_words":1,"start":1.68,"end":2.1799998},{"sentences":[{"text":"Hi, and good afternoon.","start":3.12,"end":4.42,"sentiment":"neutral","sentiment_score":0.26347485557198524},{"text":"This is Ertel.","start":4.56,"end":5.7,"sentiment":"neutral","sentiment_score":0.17905444900194803},{"text":"Am I speaking to Archie Tienko?","start":5.8399997,"end":8.02,"sentiment":"neutral","sentiment_score":0.06358798903723557}],"sentiment":"neutral","sentiment_score":0.15173774642439988,"channel":0,"num_words":13,"start":3.12,"end":8.02},{"sentences":[{"text":"Yes.","start":9.679999,"end":10.0,"sentiment":"neutral","sentiment_score":0.05175202339887619},{"text":"This is Archie speaking.","start":10.0,"end":12.259999,"sentiment":"neutral","sentiment_score":0.034345243126153946}],"sentiment":"neutral","sentiment_score":0.037826599180698396,"channel":1,"num_words":5,"start":9.679999,"end":12.259999},{"sentences":[{"text":"Hi.","start":13.255,"end":13.575,"sentiment":"neutral","sentiment_score":0.010426821187138556},{"text":"I'm so sorry.","start":13.575,"end":14.535,"sentiment":"neutral","sentiment_score":-0.08877981702486674},{"text":"This is Melissa.","start":14.535,"end":15.434999,"sentiment":"neutral","sentiment_score":-0.05576538915435473},{"text":"I will be the one who will conduct your interview.","start":15.575,"end":18.235,"sentiment":"neutral","sentiment_score":-0.03991646990180016},{"text":"I'm not really sure what happened, but it seems like I'm having a technical issue with my Zoom.","start":18.695,"end":23.675,"sentiment":"neutral","sentiment_score":-0.28956399112939835}],"sentiment":"neutral","sentiment_score":-0.17241500961993422,"channel":0,"num_words":35,"start":13.255,"end":23.675},{"sentences":[{"text":"I","start":24.455,"end":24.955,"sentiment":"neutral","sentiment_score":-0.16447845101356506}],"sentiment":"neutral","sentiment_score":-0.16447845101356506,"channel":0,"num_words":1,"start":24.455,"end":24.955},{"sentences":[{"text":"Mhmm.","start":25.035,"end":25.535,"sentiment":"neutral","sentiment_score":-0.08997233957052231}],"sentiment":"neutral","sentiment_score":-0.08997233957052231,"channel":1,"num_words":1,"start":25.035,"end":25.535},{"sentences":[{"text":"I waited, but, yeah, so sorry for the delay.","start":25.255001,"end":28.56,"sentiment":"neutral","sentiment_score":-0.24148187537988028},{"text":"And then I tried to reach you via WhatsApp.","start":28.779999,"end":31.579998,"sentiment":"neutral","sentiment_score":-0.1132773748702473},{"text":"You don't have a a WhatsApp account?","start":31.579998,"end":34.879997,"sentiment":"neutral","sentiment_score":-0.10210094388042178}],"sentiment":"neutral","sentiment_score":-0.15630159437656402,"channel":0,"num_words":25,"start":25.255001,"end":34.879997},{"sentences":[{"text":"I have WhatsApp account, but I think it's different number.","start":36.1,"end":41.079998,"sentiment":"neutral","sentiment_score":-0.13778880015015602},{"text":"So I was not","start":41.54,"end":43.62,"sentiment":"neutral","sentiment_score":-0.12215668521821499}],"sentiment":"neutral","sentiment_score":-0.13332248159817287,"channel":1,"num_words":14,"start":36.1,"end":43.62},{"sentences":[{"text":"Okay.","start":43.395,"end":43.875,"sentiment":"neutral","sentiment_score":-0.05861560255289078}],"sentiment":"neutral","sentiment_score":-0.05861560255289078,"channel":0,"num_words":1,"start":43.395,"end":43.875},{"sentences":[{"text":"able to","start":43.62,"end":44.019997,"sentiment":"neutral","sentiment_score":-0.026851117610931396}],"sentiment":"neutral","sentiment_score":-0.026851117610931396,"channel":1,"num_words":2,"start":43.62,"end":44.019997},{"sentences":[{"text":"Yeah.","start":43.875,"end":44.375,"sentiment":"neutral","sentiment_score":-0.01774396374821663}],"sentiment":"neutral","sentiment_score":-0.01774396374821663,"channel":0,"num_words":1,"start":43.875,"end":44.375},{"sentences":[{"text":"check it.","start":44.019997,"end":44.625,"sentiment":"neutral","sentiment_score":-0.024198492988944054}],"sentiment":"neutral","sentiment_score":-0.024198492988944054,"channel":1,"num_words":2,"start":44.019997,"end":44.625},{"sentences":[{"text":"Yeah.","start":45.715,"end":45.875,"sentiment":"neutral","sentiment_score":0.03353044390678406},{"text":"It's fine.","start":45.875,"end":46.775,"sentiment":"neutral","sentiment_score":0.07731019705533981},{"text":"Anyway, I just used this other cell phone we have.","start":46.835,"end":50.614998,"sentiment":"neutral","sentiment_score":0.003541969135403633},{"text":"By the way, Archie, I do apologize again for the delay.","start":50.755,"end":53.975,"sentiment":"neutral","sentiment_score":-0.1320608535950834},{"text":"Nineteen 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in,","start":56.59,"end":57.23,"sentiment":"neutral","sentiment_score":0.1745717003941536}],"sentiment":"neutral","sentiment_score":0.1745717003941536,"channel":0,"num_words":2,"start":56.59,"end":57.23},{"sentences":[{"text":"It's","start":57.105,"end":57.345,"sentiment":"neutral","sentiment_score":0.21979855000972748}],"sentiment":"neutral","sentiment_score":0.21979855000972748,"channel":1,"num_words":1,"start":57.105,"end":57.345},{"sentences":[{"text":"Archie.","start":57.23,"end":57.55,"sentiment":"neutral","sentiment_score":0.19234804809093475}],"sentiment":"neutral","sentiment_score":0.19234804809093475,"channel":0,"num_words":1,"start":57.23,"end":57.55},{"sentences":[{"text":"okay.","start":57.345,"end":57.845,"sentiment":"neutral","sentiment_score":0.230034738779068}],"sentiment":"neutral","sentiment_score":0.230034738779068,"channel":1,"num_words":1,"start":57.345,"end":57.845},{"sentences":[{"text":"Good 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Okay?","start_word":1438,"end_word":1457,"intents":[{"intent":"Discussing roles","confidence_score":0.05915947}]},{"text":"our means of communication where, when providing tech support are through phone calls, of course, we do have a cell phone for a hotel. It could be an email as well, WhatsApp calls or SMS. And you can also use TeamViewer if necessary if you need to remote the device Yes.","start_word":1461,"end_word":1511,"intents":[{"intent":"Explaining phone calls","confidence_score":0.00062236434}]},{"text":"That's true.","start_word":1520,"end_word":1521,"intents":[{"intent":"Confirming understanding","confidence_score":0.021418413}]},{"text":"I just read it. Yeah.","start_word":1583,"end_word":1587,"intents":[{"intent":"Expressing confusion","confidence_score":0.000009431499}]},{"text":"Honestly, I I work for... I can work. Yes.","start_word":1631,"end_word":1639,"intents":[{"intent":"Inquiring about ability to work","confidence_score":0.00009819259}]},{"text":"And since daylight saving time starts today, I'm not just sure if the after hours tech support schedule will be adjusted one hour earlier.","start_word":1670,"end_word":1693,"intents":[{"intent":"Suggesting time zone adjustment","confidence_score":0.0000017430209}]},{"text":"Our office hours is from 7AM to 4PM. Reason why, this this role is scheduled to be after our our office hours, 4PM to 10PM. Yeah.","start_word":1708,"end_word":1733,"intents":[{"intent":"Mentioning office hours","confidence_score":0.017746914}]},{"text":"Is it So, a Sterling account though?","start_word":1740,"end_word":1746,"intents":[{"intent":"Request information about sharon account","confidence_score":0.00027671232}]},{"text":"yes, this company is from Australia. Reason Okay.","start_word":1747,"end_word":1754,"intents":[{"intent":"Verify company stance","confidence_score":4.607689e-7},{"intent":"Confirm company's location","confidence_score":0.0006340845}]},{"text":"as well.","start_word":1763,"end_word":1764,"intents":[{"intent":"Confirm office hours","confidence_score":0.06729107}]},{"text":"Within three to five days, we'll send you an email regarding the next stage of your application. Usually, it will be a final assessment to the CEO. Okay?","start_word":1789,"end_word":1816,"intents":[{"intent":"Inform about email process","confidence_score":0.00516084}]},{"text":"Is this a long term? Right? Yes. It's a long term, yeah, a long term a long term position. And That's one it.","start_word":1843,"end_word":1865,"intents":[{"intent":"Explain long-term position","confidence_score":0.0042840294}]},{"text":"more thing, the salary compensation range on this is 18 k to 20 k... Starting to 18 k.","start_word":1866,"end_word":1883,"intents":[{"intent":"Provide job details","confidence_score":0.003981151},{"intent":"Provide salary compensation","confidence_score":0.117226146}]},{"text":"And, again, I truly am sorry for the delay. I waited in the room, but, yeah, I'm not really sure what happened. And then I tried to call you to WhatsApp, cannot be connected, So I just used this other phones... Our cell phone.","start_word":1986,"end_word":2029,"intents":[{"intent":"Express frustration","confidence_score":0.004218872},{"intent":"Apologize for delay","confidence_score":0.26505855}]}]},"sentiments":{"segments":[{"text":"Hello? Hi, and good afternoon. This is Ertel. Am I speaking to Archie Tienko? Yes. This is Archie speaking. Hi. I'm so sorry. This is Melissa. I will be the one who will conduct your interview. I'm not really sure what happened, but it seems like I'm having a technical issue with my Zoom. I Mhmm. I waited, but, yeah, so sorry for the delay. And then I tried to reach you via WhatsApp. You don't have a a WhatsApp account? I have WhatsApp account, but I think it's different number. So I was not Okay. able to Yeah. check it. Yeah. It's fine. Anyway, I just used this other cell phone we have. By the way, Archie, I do apologize again for the delay. Nineteen minutes That's delay. fine. Welcome in, It's Archie. okay.","start_word":0,"end_word":134,"sentiment":"neutral","sentiment_score":-0.06517744809389114},{"text":"Good afternoon. How are you today? I'm fine. I'm I'm very good right now. How about you?","start_word":135,"end_word":151,"sentiment":"positive","sentiment_score":0.4936247766017914},{"text":"I can't complain. Not not too bad. So... Yeah. By Okay. the way, my name is Melissa. I will be the one who will do your initial interview. As much as possible, I want this to be live conversation. Okay? So just tell me something about yourself and tell me about your work experiences here. Highlight your experience related to the position you're applying for, tech support specialist. Yeah. Sure. So by the way, I have three year experience in call center industry. So I'm DPO here in in The Philippines. So my first account was AT and T. That was 2016. So... And Mhmm. after two years, so... Because I I go back to my home place, then I get back to my... In the city. So I apply again chat support Samsung Samsung UK and US. So... And after that, I decided to I decided to, yes, apply for a virtual assistant. So I have experience virtual assistant for three years as well. So that is for executive assistant and more on project base. So my experience mostly in technical side. So we walked through the customers, to fix the issues, especially in their Internet and the TVs. And right now, yes, I tried to scroll on the online jobs, then I see that there is... It caught my attention that there is a tech support position vacant, which is I I tried to apply. So that's it.","start_word":152,"end_word":391,"sentiment":"neutral","sentiment_score":0.05407296558648037},{"text":"That's great to hear.","start_word":392,"end_word":395,"sentiment":"positive","sentiment_score":0.757368803024292},{"text":"So, technically, Archie, you're providing tech support for mobile plan services, electronic devices that cannot connect to the Internet? Yes. I'm Okay. sorry? And do you have any troubleshooting or configuration routers experience when it comes to providing tech support to customers? Because I I Yes. At... see here AT and T. You're Yes. offering, AT like, a and mobile T. plan services along with the device. Is that right? Nope. In the AT and T, that is for U verse. That is for the Internet, the router, TV, and the telephone. The one that I have experience in phone is the Samsung UK. So, yes, I have experience walking through the customer, some troubleshooting, like the simple issue only to connect the Internet, walk... Walking through how to use mobile data. That's it? Okay. And what tools or system did you use to diagnose the problems to provide the technical support to customer? I cannot... To be honest with you, I cannot remember that is... Because that is a company in a call center. So their CRM, I can't remember because that was on 2017. So I have a lot of experience. That's why I I cannot remember the name of the CRM that we're using before. But I've been I've been through a lot of trainings, especially in the CRMs because different companies using different CRMs as well. Got it. And just to clarify, have you had any experience providing tech support such as configuring routers or troubleshooting, diagnosing the cost of an offline connection? Yes. For that troubleshooting. So as of far as I remember, we troubleshoot only, like, a simple troubleshooting only, like, rebooting the router. So... And as far as remember, we configure as well some of the routers using our CRMs before... Our tools before. So... Because we have a lot of tools before that we are using in technical support, so I cannot remember that. But I That's have experience fine. in that. Yeah.","start_word":396,"end_word":726,"sentiment":"neutral","sentiment_score":-0.014679249387313232},{"text":"Thank you for walking me through your experiences.","start_word":727,"end_word":734,"sentiment":"positive","sentiment_score":0.49755728244781494},{"text":"Because Mhmm. our tech support role here is all about the Internet, routers, configuration, mobile plan services. Reason why I'm trying to dig a little deeper into the work experience related to this job role that you're applying for.","start_word":735,"end_word":773,"sentiment":"neutral","sentiment_score":0.13519825041294098},{"text":"I appreciate Mhmm. those details, Archie.","start_word":774,"end_word":779,"sentiment":"positive","sentiment_score":0.4364781081676483},{"text":"And I'd like to ask you more general question to get better understanding of your work habits and how you approach different situations. First, how do you finish task given to you? As you mentioned, you have a virtual assistance experience, right, for three years, if I heard you right. Yes. Alright. In and out sale. What is the question again? So that I can answer How correctly. do you finish So... task given to you? Yes. I can finish that. I want to be organized first. So Mhmm. in my experience, mostly, I organize the the least urgent ones. So Mhmm. so the least urgent ones will be the last... Mostly, the the urgent one will be the first that I need to finish first. So I have a checklist of my... Because we're using Trello report. Trello is like organizing tasks. So I have... So that I have a guide where the urgent one and the lease order. So... Okay.","start_word":780,"end_word":941,"sentiment":"neutral","sentiment_score":0.07075142115354538},{"text":"That's perfect.","start_word":942,"end_word":943,"sentiment":"positive","sentiment_score":0.44215327501297},{"text":"Mhmm. Let me just take note of here.","start_word":944,"end_word":951,"sentiment":"neutral","sentiment_score":0.1506354659795761},{"text":"Thank you.","start_word":952,"end_word":953,"sentiment":"positive","sentiment_score":0.3453943133354187},{"text":"And next, how do you handle mistakes when they happen at work? Like, for example, if you are new to the workplace, even though you had a same experience, but we are all women's, we commit mistakes sometimes. So how do you handle these mistakes? So, well, before I handle mistakes before I handle mistakes, because I take it seriously, so it will... It will get you upset.","start_word":954,"end_word":1021,"sentiment":"neutral","sentiment_score":-0.08131249994039536},{"text":"So if you are upset, you cannot work properly.","start_word":1022,"end_word":1030,"sentiment":"negative","sentiment_score":-0.4801343083381653},{"text":"So right now, I learned it from my experience that mistakes... If you've made the mistakes, you can learn from it. So it's okay to get mistakes because that's the thing that you need to experience so that you can learn from your... Yes, sir. Yeah. Yeah.","start_word":1031,"end_word":1077,"sentiment":"neutral","sentiment_score":0.0255623570782073},{"text":"I agree.","start_word":1078,"end_word":1079,"sentiment":"positive","sentiment_score":0.35755854845046997},{"text":"Learn from your mistakes, and mistakes comes from accountability. Right? Yes. That's correct.","start_word":1080,"end_word":1092,"sentiment":"neutral","sentiment_score":0.24532662332057953},{"text":"Okay. Thank you.","start_word":1093,"end_word":1095,"sentiment":"positive","sentiment_score":0.48630714416503906},{"text":"And then we're also asking about your technical setup, but let me just go back to your CV. You've already indicated here you have computer and laptop, Yes. Core I Actually, five. I... Mhmm. Yeah. Go So ahead. I... Yes. I always... I have an... A laptop right now so that I can bring it when I... Yeah. I need to go other places. So this Mm-mm. is a Core I five, 12 generation. So it's kinda new. It's fast. And, also, if there's a tools that cannot run on this computer or laptop, I have a PC with a video card. So that is I five... Intel I five ten ten at Pulse as well. So that's it. Yeah. You have a backup device. Okay.","start_word":1096,"end_word":1221,"sentiment":"neutral","sentiment_score":0.043680086731910706},{"text":"That's perfect.","start_word":1222,"end_word":1223,"sentiment":"positive","sentiment_score":0.48922139406204224},{"text":"Yes. And That's correct. what is your current ISP? That is globe. I have Two three zero. 100 Mbps download. Yes. Globe Okay. fiber. So 300 Mbps download and, like, 250 at upload speed and back up mobile data in case Okay. there's an outage or Internet is... Internet outage. Outage. Yeah. That is correct. But we don't suggest using mobile data as a backup for security reason. Yeah. But this, Glo Fiber 300 and BPS is a good... It's a strong one. Yes. Okay. Let me just take note. One moment. Okay? Yes. Sure, Melissa. Take your time.","start_word":1224,"end_word":1322,"sentiment":"neutral","sentiment_score":0.050203368067741394},{"text":"Thank you.","start_word":1323,"end_word":1324,"sentiment":"positive","sentiment_score":0.35068100690841675},{"text":"Okay, Archie. So, Archie, just to give you the brief overview, Airtel is an Internet service provider in Australia, and we also offer mobile plan services. For tech Uh-huh. support role, you usually be handling level one and level two troubleshooting. This includes helping customers connect their router to their activated Internet services. And in some cases, you'll be assisting them with configuring their router. If a customer reports that they lost their Internet connection, you also need to do troubleshooting the issue, determine what's causing Uh-huh. the problem. K? And also, asides with this, if a customer want to transfer their service to a new premises, this is one of your responsibility. And some of the responsibilities and tasks involved in this role will be discussed further after the onboarding process. Okay? And then, Yeah. our means of communication where, when providing tech support are through phone calls, of course, we do have a cell phone for a hotel. It could be an email as well, WhatsApp calls or SMS. And you can also use TeamViewer if necessary if you need to remote the device Yes. of That's the correct. customer. K? So... Yes. That's true. And one moment here. As indicated in the dev post, I assume you checked. The schedule is six days a week, Monday to Friday from 4PM to 10PM, six hours during the weekdays, and then Saturdays from 7AM to 2PM. Are you okay with this schedule? Are you comfortable working Yeah. six days a week? Yes. That's fine. Because I Okay. I just read it. Yeah. Yeah. I I hate Yeah. that. Actually, this is cool because you just start your duty 4PM. So if you would like to go to the mall during the... During That's afternoon correct. morning, you have But... a lot of time. Right? Yes. Honestly, I I work for... I can work. Yes. I I prefer to work in... Yeah. Like, at night or late After night. hours. So... Yes. After hours. Yeah.","start_word":1325,"end_word":1659,"sentiment":"neutral","sentiment_score":0.049407553583828374},{"text":"This is schedule is cool. I like this as well.","start_word":1660,"end_word":1669,"sentiment":"positive","sentiment_score":0.3973056674003601},{"text":"And since daylight saving time starts today, I'm not just sure if the after hours tech support schedule will be adjusted one hour earlier. Because we have a tech support dedicated tech support rep during office hours. Uh-huh. Our office hours is from 7AM to 4PM. Reason why, this this role is scheduled to be after our our office hours, 4PM to 10PM. Yeah. Sure. Yeah. And then what else? Is it So, a Sterling account though? yes, this company is from Australia. Reason Okay. why it's... The office hours is daytime Yes. as well. That's correct. We're just three hours behind. I had... Behind me. Okay. Yeah. So that's all from my end, Archie.","start_word":1670,"end_word":1784,"sentiment":"neutral","sentiment_score":-0.002999637826629307},{"text":"Appreciate your time today.","start_word":1785,"end_word":1788,"sentiment":"positive","sentiment_score":0.6480292081832886},{"text":"Within three to five days, we'll send you an email regarding the next stage of your application. Usually, it will be a final assessment to the CEO. Okay? Within Yes, three sir. to five days, you will be receiving an email. And, yeah, that's it. Do you have any questions before we wrap up? Is this a long term? Right? Yes. It's a long term, yeah, a long term a long term position. And That's one it. more thing, the salary compensation range on this is 18 k to 20 k... Starting to 18 k. Are you cool with that? Okay. Yes. Because that is six hours only. Right? Yes. That is correct. Six hours during weekdays and then Weekdays. seven hours Right. Saturday. That That's is fine. correct. But thirty seven hours in total, and the salary is fortnightly. So every ten days, Yes. you're Every getting two your weeks. salary. That is correct. Yes. Alright. Alright. So Yeah. I will Actually, be scheduling for... email email, right, Yeah. for I'll the be next sending you an email process? within three to five days. Sure. Sure, Melissa.","start_word":1789,"end_word":1976,"sentiment":"neutral","sentiment_score":0.0917363315820694},{"text":"Thank you. You're welcome. Appreciate your time today, Archie.","start_word":1977,"end_word":1985,"sentiment":"positive","sentiment_score":0.49541059136390686},{"text":"And, again, I truly am sorry for the delay. I waited in the room, but, yeah, I'm not really sure what happened.","start_word":1986,"end_word":2007,"sentiment":"negative","sentiment_score":-0.356977254152298},{"text":"And then I tried to call you to WhatsApp, cannot be connected, So I just used this other phones... Our cell phone. Sir, actually, I'm out It of did time work. right now. That's why, Yeah.","start_word":2008,"end_word":2043,"sentiment":"neutral","sentiment_score":-0.24622434377670288},{"text":"That's why I cannot answer. Maybe I cannot answer because I don't have a signal. So sorry for that if that is the reason why.","start_word":2044,"end_word":2068,"sentiment":"negative","sentiment_score":-0.4281303286552429},{"text":"But moving forward, yes, you you can contact me anytime. With this phone number. Okay? Yeah. Sure. 9 Mhmm. 360. Okay.","start_word":2069,"end_word":2089,"sentiment":"neutral","sentiment_score":0.10275696963071825},{"text":"Thank you Thank so much, Archie. Please you. take care.","start_word":2090,"end_word":2099,"sentiment":"positive","sentiment_score":0.6263872981071472},{"text":"Talk soon. Talk soon.","start_word":2100,"end_word":2103,"sentiment":"neutral","sentiment_score":0.17618879675865173},{"text":"Thank you.","start_word":2104,"end_word":2105,"sentiment":"positive","sentiment_score":0.5579742193222046},{"text":"Bye bye.","start_word":2106,"end_word":2107,"sentiment":"neutral","sentiment_score":0.31886357069015503},{"text":"Thank you.","start_word":2108,"end_word":2109,"sentiment":"positive","sentiment_score":0.6092578172683716},{"text":"Bye bye.","start_word":2110,"end_word":2111,"sentiment":"neutral","sentiment_score":0.3086373805999756}],"average":{"sentiment":"neutral","sentiment_score":0.03960803757584919}}}}