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You got a couple minutes? Yep. Perfect. Now just before yeah. No. That's okay. Now, Adam, just before I do go any further, I just need to let you know that our calls are being recorded for quality and coaching purposes, if that's okay. Perfect. And just for security purposes, just per usual, could I just get your full name, date of birth, and address, please? Yep. Yep. That was all good. That's all good. Perfect. Now, Adam, first is that you you may have seen an email from one pass that they have applied the nonsmokers right now on your premium, which is good. Yes. Yeah. So that is all good. So the old premium, so what it used to be, for the $7.50 worth of life and TPD, was 2,948. That's for the old one. The new one, Yeah. Sorry. The new yeah. So the new premium is 1,626. Yeah. So it does make a pretty big difference, which is great. Yeah. Well, it was almost half because it was almost 3,000, and now it's $1.06. So a massive difference. Yeah. And what they also have done is they've given you a refund of $261 into your super because they kind of pro rata thing. So if you've already paid for a period of time, they can kind of give you a refund. So that's great. So yeah. So that yeah. That is all in force for you. Now yes? Yes. Yeah. So I did that was the second thing. So I have heard back from all the insurers. Now they have all advised me that at the moment, based on the information we have, we won't be able to do an increase on your TPD. The the reason is that, basically, on the insurance, if there is three things, they will decline it. Yeah. So, basically, they have said that there will be a ADHD exclusion, which you have at the moment, and then a psoriasis. So that was fine. We kind of knew about that. The other thing is, which we may have to hold off with, is because it's a bit tricky when it comes to general health and lifestyle otherwise. Now how it works is if you have three things, like I said, they will can they will basically decline it. So how it works when it comes to height and weight is that they calculate it and that they're pretty slim when it comes to the the ranges that they offer. And they, unfortunately, don't care whether it's muscles or what it is. So sometimes we have people that's just like, well, we go to gym a lot, which I know you do. And if you're getting yeah. And if you're getting more hip and healthy. Yeah. Exactly. Yeah. So so it's it's not like we can't do it, but we just have to hold off because, basically yeah. I do wanna let you know because because you have recently lost a bit of weight, so about 20 kilos in the last twelve months, which is fantastic, the way that the insurers do is that they would like to see it off for twelve months before and to kind of be steady before they can look at it. And what it's been like yeah. Because, otherwise, what they do is they kind of, like, pretend that at least half of it is already there, and that kind of just gets you over the edge. So it's very close. So it's it's a, yeah, it's a bit of a tricky thing, but the good thing is that when it's been especially because y'all really, you know, hit and felt hit bit unhealthy and eat good now, which is fantastic. Yeah. So when no. So it it is great. So the good news is we can still reassess it. We just have to hold off a little bit. So do you know when it's been twelve months, kind of roughly when it will be in about twelve months since you will be down on that a hundred and twelve kilos? Do you know? Like, six months or next time review time? Okay. Yeah. Because what yeah. That's nice. Because it's, yeah, that's really good. So it's more just at a time frame. So what I can do is I can even make a little note. So next time review, when we touch base, which will be around March, we can then look to reassess it, especially if you continue to kind of stay around a 112 or under. That's fantastic. We can then reassess it and look to increase it again for you because that's when the insurance will be super happy. It's just a matter of a time thing. 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morning. Is this Adam? Good. This is Veronica from XQ Financial. How are you?\n\nGood. Good. Thanks. I had you booked in for a pretty quick catch up, really. Is now still a good time?\n\nYou got a couple minutes? Yep. Perfect. Now just before yeah. No.\n\nThat's okay. Now, Adam, just before I do go any further, I just need to let you know that our calls are being recorded for quality and coaching purposes, if that's okay. Perfect. And just for security purposes, just per usual, could I just get your full name, date of birth, and address, please? Yep.\n\nYep. That was all good. That's all good. Perfect. Now, Adam, first is that you you may have seen an email from one pass that they have applied the nonsmokers right now on your premium, which is good.\n\nYes. Yeah. So that is all good. So the old premium, so what it used to be, for the $7.50 worth of life and TPD, was 2,948. That's for the old one.\n\nThe new one, Yeah. Sorry. The new yeah. So the new premium is 1,626. Yeah.\n\nSo it does make a pretty big difference, which is great. Yeah. Well, it was almost half because it was almost 3,000, and now it's $1.06. So a massive difference. Yeah.\n\nAnd what they also have done is they've given you a refund of $261 into your super because they kind of pro rata thing. So if you've already paid for a period of time, they can kind of give you a refund. So that's great. So yeah. So that yeah.\n\nThat is all in force for you. Now yes? Yes. Yeah. So I did that was the second thing.\n\nSo I have heard back from all the insurers. Now they have all advised me that at the moment, based on the information we have, we won't be able to do an increase on your TPD. The the reason is that, basically, on the insurance, if there is three things, they will decline it. Yeah. So, basically, they have said that there will be a ADHD exclusion, which you have at the moment, and then a psoriasis.\n\nSo that was fine. We kind of knew about that. The other thing is, which we may have to hold off with, is because it's a bit tricky when it comes to general health and lifestyle otherwise. Now how it works is if you have three things, like I said, they will can they will basically decline it. So how it works when it comes to height and weight is that they calculate it and that they're pretty slim when it comes to the the ranges that they offer.\n\nAnd they, unfortunately, don't care whether it's muscles or what it is. So sometimes we have people that's just like, well, we go to gym a lot, which I know you do. And if you're getting yeah. And if you're getting more hip and healthy. Yeah.\n\nExactly. Yeah. So so it's it's not like we can't do it, but we just have to hold off because, basically yeah. I do wanna let you know because because you have recently lost a bit of weight, so about 20 kilos in the last twelve months, which is fantastic, the way that the insurers do is that they would like to see it off for twelve months before and to kind of be steady before they can look at it. And what it's been like yeah.\n\nBecause, otherwise, what they do is they kind of, like, pretend that at least half of it is already there, and that kind of just gets you over the edge. So it's very close. So it's it's a, yeah, it's a bit of a tricky thing, but the good thing is that when it's been especially because y'all really, you know, hit and felt hit bit unhealthy and eat good now, which is fantastic. Yeah. So when no.\n\nSo it it is great. So the good news is we can still reassess it. We just have to hold off a little bit. So do you know when it's been twelve months, kind of roughly when it will be in about twelve months since you will be down on that a hundred and twelve kilos? Do you know?\n\nLike, six months or next time review time? Okay. Yeah. Because what yeah. That's nice.\n\nBecause it's, yeah, that's really good. So it's more just at a time frame. So what I can do is I can even make a little note. So next time review, when we touch base, which will be around March, we can then look to reassess it, especially if you continue to kind of stay around a 112 or under. That's fantastic.\n\nWe can then reassess it and look to increase it again for you because that's when the insurance will be super happy. It's just a matter of a time thing. So yeah.","paragraphs":[{"sentences":[{"text":"Good morning.","start":3.6799998,"end":4.08,"sentiment":"neutral","sentiment_score":0.2578948140144348},{"text":"Is this Adam?","start":4.08,"end":4.98,"sentiment":"neutral","sentiment_score":0.17434516549110413},{"text":"Good.","start":6.72,"end":7.12,"sentiment":"positive","sentiment_score":0.4529921710491181},{"text":"This is Veronica from XQ Financial.","start":7.12,"end":8.98,"sentiment":"neutral","sentiment_score":0.32756949464480084},{"text":"How are you?","start":9.04,"end":9.86,"sentiment":"neutral","sentiment_score":0.2015958974758784}],"sentiment":"neutral","sentiment_score":0.2708014637231827,"num_words":15,"start":3.6799998,"end":9.86},{"sentences":[{"text":"Good.","start":11.36,"end":11.84,"sentiment":"positive","sentiment_score":0.5418334007263184},{"text":"Good.","start":11.84,"end":12.16,"sentiment":"positive","sentiment_score":0.5921217203140259},{"text":"Thanks.","start":12.16,"end":12.66,"sentiment":"positive","sentiment_score":0.5591239929199219},{"text":"I had you booked in for a pretty quick catch up, really.","start":13.115,"end":15.915,"sentiment":"neutral","sentiment_score":0.14869971883793673},{"text":"Is now still a good time?","start":15.915,"end":17.115,"sentiment":"neutral","sentiment_score":0.17689606050650278}],"sentiment":"neutral","sentiment_score":0.21613581443116778,"num_words":21,"start":11.36,"end":17.115},{"sentences":[{"text":"You got a couple minutes?","start":17.115,"end":18.175,"sentiment":"neutral","sentiment_score":0.08844227492809295},{"text":"Yep.","start":21.595,"end":21.994999,"sentiment":"neutral","sentiment_score":0.152217298746109},{"text":"Perfect.","start":21.994999,"end":22.494999,"sentiment":"neutral","sentiment_score":0.32093894481658936},{"text":"Now just before yeah.","start":23.275,"end":25.375,"sentiment":"neutral","sentiment_score":0.1145821325480938},{"text":"No.","start":28.16,"end":28.4,"sentiment":"neutral","sentiment_score":-0.0006558410823345184}],"sentiment":"neutral","sentiment_score":0.11442002560943365,"num_words":12,"start":17.115,"end":28.4},{"sentences":[{"text":"That's okay.","start":28.4,"end":29.3,"sentiment":"neutral","sentiment_score":0.07656718045473099},{"text":"Now, Adam, just before I do go any further, I just need to let you know that our calls are being recorded for quality and coaching purposes, if that's okay.","start":31.12,"end":38.42,"sentiment":"neutral","sentiment_score":0.02603464073811968},{"text":"Perfect.","start":39.355,"end":39.855,"sentiment":"neutral","sentiment_score":0.18053925037384033},{"text":"And just for security purposes, just per usual, could I just get your full name, date of birth, and address, please?","start":40.555,"end":46.255,"sentiment":"neutral","sentiment_score":0.05947136258085569},{"text":"Yep.","start":49.355,"end":49.855,"sentiment":"neutral","sentiment_score":0.017596298828721046}],"sentiment":"neutral","sentiment_score":0.04329468629915606,"num_words":55,"start":28.4,"end":49.855},{"sentences":[{"text":"Yep.","start":51.69,"end":52.19,"sentiment":"neutral","sentiment_score":0.05497121810913086},{"text":"That was all good.","start":57.85,"end":59.07,"sentiment":"positive","sentiment_score":0.4241381958127022},{"text":"That's all good.","start":59.129997,"end":60.11,"sentiment":"positive","sentiment_score":0.42934821049372357},{"text":"Perfect.","start":60.17,"end":60.67,"sentiment":"neutral","sentiment_score":0.2809748351573944},{"text":"Now, Adam, first is that you you may have seen an email from one pass that they have applied the nonsmokers right now on your premium, which is good.","start":61.77,"end":74.225,"sentiment":"neutral","sentiment_score":0.027248444224322408}],"sentiment":"neutral","sentiment_score":0.10817758817115407,"num_words":38,"start":51.69,"end":74.225},{"sentences":[{"text":"Yes.","start":75.244995,"end":75.744995,"sentiment":"neutral","sentiment_score":0.0957561582326889},{"text":"Yeah.","start":75.805,"end":76.125,"sentiment":"neutral","sentiment_score":0.11901462078094482},{"text":"So that is all good.","start":76.125,"end":77.244995,"sentiment":"neutral","sentiment_score":0.15598434209823608},{"text":"So the old premium, so what it used to be, for the $7.50 worth of life and TPD, was 2,948.","start":77.244995,"end":88.67999,"sentiment":"neutral","sentiment_score":-0.010198948435390775},{"text":"That's for the old one.","start":89.619995,"end":90.92,"sentiment":"neutral","sentiment_score":-0.040658503957092765}],"sentiment":"neutral","sentiment_score":0.018356906281610463,"num_words":32,"start":75.244995,"end":90.92},{"sentences":[{"text":"The new one, Yeah.","start":91.53999,"end":94.705,"sentiment":"neutral","sentiment_score":-0.058589828200638294},{"text":"Sorry.","start":94.845,"end":95.245,"sentiment":"neutral","sentiment_score":-0.06019105017185211},{"text":"The new yeah.","start":95.245,"end":96.765,"sentiment":"neutral","sentiment_score":-0.04240003445496162},{"text":"So the new premium is 1,626.","start":96.765,"end":100.945,"sentiment":"neutral","sentiment_score":0.005325662748267253},{"text":"Yeah.","start":102.845,"end":103.345,"sentiment":"positive","sentiment_score":0.33988887071609497}],"sentiment":"neutral","sentiment_score":-0.00332717460890611,"num_words":15,"start":91.53999,"end":103.345},{"sentences":[{"text":"So it does make a pretty big difference, which is great.","start":103.485,"end":107.185005,"sentiment":"neutral","sentiment_score":0.29611234637823974},{"text":"Yeah.","start":112.43,"end":112.75,"sentiment":"neutral","sentiment_score":0.021035470068454742},{"text":"Well, it was almost half because it was almost 3,000, and now it's $1.06.","start":112.75,"end":117.89,"sentiment":"neutral","sentiment_score":0.00570866754943771},{"text":"So a massive difference.","start":118.03,"end":119.41,"sentiment":"neutral","sentiment_score":0.13301466405391693},{"text":"Yeah.","start":120.03,"end":120.53,"sentiment":"neutral","sentiment_score":0.25623151659965515}],"sentiment":"neutral","sentiment_score":0.13375750963666266,"num_words":31,"start":103.485,"end":120.53},{"sentences":[{"text":"And what they also have done is they've given you a refund of $261 into your super because they kind of pro rata thing.","start":122.025,"end":132.905,"sentiment":"neutral","sentiment_score":0.1863203744093577},{"text":"So if you've already paid for a period of time, they can kind of give you a refund.","start":132.905,"end":137.58,"sentiment":"neutral","sentiment_score":0.20200516076551545},{"text":"So that's great.","start":137.58,"end":138.72,"sentiment":"positive","sentiment_score":0.5103419621785482},{"text":"So yeah.","start":139.74,"end":140.78,"sentiment":"positive","sentiment_score":0.4278237372636795},{"text":"So that yeah.","start":140.78,"end":141.74,"sentiment":"neutral","sentiment_score":0.28007472554842633}],"sentiment":"neutral","sentiment_score":0.2266935883462429,"num_words":50,"start":122.025,"end":141.74},{"sentences":[{"text":"That is all in force for you.","start":141.74,"end":143.84,"sentiment":"neutral","sentiment_score":0.2787058821746281},{"text":"Now yes?","start":145.02,"end":146.32,"sentiment":"neutral","sentiment_score":0.011040656361728907},{"text":"Yes.","start":150.315,"end":150.815,"sentiment":"neutral","sentiment_score":0.0013474002480506897},{"text":"Yeah.","start":151.515,"end":151.755,"sentiment":"neutral","sentiment_score":0.0017550000920891762},{"text":"So I did that was the second thing.","start":151.755,"end":153.835,"sentiment":"neutral","sentiment_score":-0.0001408096868544817}],"sentiment":"neutral","sentiment_score":0.10394728477848203,"num_words":19,"start":141.74,"end":153.835},{"sentences":[{"text":"So I have heard back from all the insurers.","start":153.835,"end":156.015,"sentiment":"neutral","sentiment_score":-0.02013412242134412},{"text":"Now they have all advised me that at the moment, based on the information we have, we won't be able to do an increase on your TPD.","start":158.795,"end":170.23999,"sentiment":"neutral","sentiment_score":-0.03965005209600484},{"text":"The the reason is that, basically, on the insurance, if there is three things, they will decline it.","start":171.98,"end":180.545,"sentiment":"neutral","sentiment_score":-0.12591172754764557},{"text":"Yeah.","start":182.365,"end":182.865,"sentiment":"neutral","sentiment_score":-0.06196429952979088},{"text":"So, basically, they have said that there will be a ADHD exclusion, which you have at the moment, and then a psoriasis.","start":182.925,"end":193.23001,"sentiment":"neutral","sentiment_score":-0.05673757297071544}],"sentiment":"neutral","sentiment_score":-0.0627059806380179,"num_words":77,"start":153.835,"end":193.23001},{"sentences":[{"text":"So that was fine.","start":193.61,"end":194.57,"sentiment":"neutral","sentiment_score":0.023367212153971195},{"text":"We kind of knew about that.","start":194.57,"end":196.19,"sentiment":"neutral","sentiment_score":-0.01976582796002428},{"text":"The other thing is, which we may have to hold off with, is because it's a bit tricky when it comes to general health and lifestyle otherwise.","start":197.45001,"end":205.215,"sentiment":"neutral","sentiment_score":-0.09973812848329544},{"text":"Now how it works is if you have three things, like I said, they will can they will basically decline it.","start":206.075,"end":214.155,"sentiment":"neutral","sentiment_score":-0.10034728883987382},{"text":"So how it works when it comes to height and weight is that they calculate it and that they're pretty slim when it comes to the the ranges that they offer.","start":214.155,"end":225.24,"sentiment":"neutral","sentiment_score":-0.11937740913802578}],"sentiment":"neutral","sentiment_score":-0.09579829592257738,"num_words":89,"start":193.61,"end":225.24},{"sentences":[{"text":"And they, unfortunately, don't care whether it's muscles or what it is.","start":225.3,"end":230.265,"sentiment":"negative","sentiment_score":-0.35624564811587334},{"text":"So sometimes we have people that's just like, well, we go to gym a lot, which I know you do.","start":230.265,"end":234.285,"sentiment":"neutral","sentiment_score":-0.04183028237894178},{"text":"And if you're getting yeah.","start":234.745,"end":236.185,"sentiment":"neutral","sentiment_score":0.027066062763333322},{"text":"And if you're getting more hip and healthy.","start":236.185,"end":237.885,"sentiment":"neutral","sentiment_score":0.17643802263773978},{"text":"Yeah.","start":238.345,"end":238.845,"sentiment":"positive","sentiment_score":0.3809482455253601}],"sentiment":"neutral","sentiment_score":-0.06921240618533414,"num_words":46,"start":225.3,"end":238.845},{"sentences":[{"text":"Exactly.","start":240.185,"end":240.685,"sentiment":"neutral","sentiment_score":0.3322426974773407},{"text":"Yeah.","start":243.8,"end":244.3,"sentiment":"neutral","sentiment_score":0.211051806807518},{"text":"So so it's it's not like we can't do it, but we just have to hold off because, basically yeah.","start":244.68,"end":252.04,"sentiment":"neutral","sentiment_score":-0.04151472114026546},{"text":"I do wanna let you know because because you have recently lost a bit of weight, so about 20 kilos in the last twelve months, which is fantastic, the way that the insurers do is that they would like to see it off for twelve months before and to kind of be steady before they can look at it.","start":252.04,"end":270.84,"sentiment":"neutral","sentiment_score":0.2142449018813796},{"text":"And what it's been like yeah.","start":270.98,"end":273.06,"sentiment":"neutral","sentiment_score":0.032693459962805115}],"sentiment":"neutral","sentiment_score":0.1442483914052618,"num_words":87,"start":240.185,"end":273.06},{"sentences":[{"text":"Because, otherwise, what they do is they kind of, like, pretend that at least half of it is already there, and that kind of just gets you over the edge.","start":273.06,"end":281.06,"sentiment":"neutral","sentiment_score":0.003072480671107769},{"text":"So it's very close.","start":281.06,"end":282.44,"sentiment":"neutral","sentiment_score":0.07882966473698616},{"text":"So it's it's a, yeah, it's a bit of a tricky thing, but the good thing is that when it's been especially because y'all really, you know, hit and felt hit bit unhealthy and eat good now, which is fantastic.","start":283.365,"end":294.665,"sentiment":"neutral","sentiment_score":0.22797300680540503},{"text":"Yeah.","start":295.845,"end":296.345,"sentiment":"neutral","sentiment_score":0.02818668819963932},{"text":"So when no.","start":296.565,"end":300.11,"sentiment":"neutral","sentiment_score":-0.0036170178403457007}],"sentiment":"neutral","sentiment_score":0.12235575623046129,"num_words":78,"start":273.06,"end":300.11},{"sentences":[{"text":"So it it is great.","start":300.11,"end":301.78998,"sentiment":"positive","sentiment_score":0.4216951191425323},{"text":"So the good news is we can still reassess it.","start":301.78998,"end":304.11,"sentiment":"neutral","sentiment_score":0.21765329986810683},{"text":"We just have to hold off a little bit.","start":304.11,"end":306.12997,"sentiment":"neutral","sentiment_score":-0.005679948462380303},{"text":"So do you know when it's been twelve months, kind of roughly when it will be in about twelve months since you will be down on that a hundred and twelve kilos?","start":306.34998,"end":319.945,"sentiment":"neutral","sentiment_score":0.019541565619874746},{"text":"Do you know?","start":320.085,"end":320.745,"sentiment":"neutral","sentiment_score":0.007108449625472228}],"sentiment":"neutral","sentiment_score":0.08272109333804603,"num_words":59,"start":300.11,"end":320.745},{"sentences":[{"text":"Like, six months or next time review time?","start":321.365,"end":323.865,"sentiment":"neutral","sentiment_score":0.010415985132567585},{"text":"Okay.","start":327.61,"end":328.11,"sentiment":"neutral","sentiment_score":-0.021891124546527863},{"text":"Yeah.","start":331.28998,"end":331.78998,"sentiment":"neutral","sentiment_score":0.019629286602139473},{"text":"Because what yeah.","start":332.40997,"end":335.46997,"sentiment":"neutral","sentiment_score":0.029321734483043354},{"text":"That's nice.","start":335.53,"end":336.43,"sentiment":"positive","sentiment_score":0.41444604098796844}],"sentiment":"neutral","sentiment_score":0.06652822190274794,"num_words":15,"start":321.365,"end":336.43},{"sentences":[{"text":"Because it's, yeah, that's really good.","start":336.72998,"end":339.11502,"sentiment":"positive","sentiment_score":0.35671740025281906},{"text":"So it's more just at a time frame.","start":339.11502,"end":340.875,"sentiment":"neutral","sentiment_score":0.08439795766025782},{"text":"So what I can do is I can even make a little note.","start":340.875,"end":343.99503,"sentiment":"neutral","sentiment_score":0.11633808051164334},{"text":"So next time review, when we touch base, which will be around March, we can then look to reassess it, especially if you continue to kind of stay around a 112 or under.","start":343.99503,"end":355.72998,"sentiment":"neutral","sentiment_score":0.06562605929194075},{"text":"That's fantastic.","start":355.72998,"end":356.47,"sentiment":"positive","sentiment_score":0.627960741519928}],"sentiment":"neutral","sentiment_score":0.12499136369555228,"num_words":62,"start":336.72998,"end":356.47},{"sentences":[{"text":"We can then reassess it and look to increase it again for you because that's when the insurance will be super happy.","start":357.00998,"end":362.78998,"sentiment":"positive","sentiment_score":0.4297835251147097},{"text":"It's just a matter of a time thing.","start":363.09,"end":365.03,"sentiment":"positive","sentiment_score":0.4312240779399872},{"text":"So yeah.","start":365.33,"end":367.03,"sentiment":"neutral","sentiment_score":-0.08764796331524849}],"sentiment":"positive","sentiment_score":0.39780419529415667,"num_words":32,"start":357.00998,"end":367.03}]}}]},{"alternatives":[{"transcript":"Hello? This is Evan. How are you going? Alright. Good. Yourself? I'm good? Yeah. Okay. Yeah. You can get you can run through it for me if you want. Yeah. I just finished the just finished the gym. So so okay. Okay. Yep. 03/05/0986. 40 Milton Avenue, Griffith. The 268O. Yep. Okay. Okay. Cool. Okay. It's so it's dropped. It's just yep. Dropped down a lot. Wow. That's a big difference. Oh, yeah. That's like a was it $20,000, isn't it? Wow. My life insurance. Wow. Cool. Oh, cool. Yep. Oh, cool. That's good. I like that. I'm wondering about the increase of my increase. I was just wondering about that. Yeah. Yep. Yep. Okay. Yep. Yep. Yep. Yep. Yeah. Every day. Yeah. Who else? I'm pretty fit. That that should look good for them, you know, because I help me eat I eat oats every day and fiber and all that. So hold on. Yep. Yep. Yep. Okay. Yep. Uh-huh. Okay. Yep. Yeah. He healthy, eating, and everything. Yep. But I quit I don't drink much and all that stuff. Yeah. So Actually, I haven't weighed myself for a while, so I might have to have a look. Must I'm a weigh myself now, so see how I go. I should be it might be a might be a hundred and nine, hopefully. So I'll be very happy. Yes, sir. Yep. Yep. Yep. Yep. Hello? Okay. Hello? 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it?","start":107.58501,"end":112.35,"sentiment":"neutral","sentiment_score":0.05968971969559789},{"text":"Wow.","start":117.85,"end":118.090004,"sentiment":"neutral","sentiment_score":0.14782674610614777},{"text":"My life insurance.","start":118.090004,"end":119.05,"sentiment":"neutral","sentiment_score":0.13991367568572363},{"text":"Wow.","start":119.05,"end":119.55,"sentiment":"neutral","sentiment_score":0.26502054929733276},{"text":"Cool.","start":120.25,"end":120.75,"sentiment":"positive","sentiment_score":0.34841617941856384}],"sentiment":"neutral","sentiment_score":0.11846587567457131,"num_words":14,"start":107.58501,"end":120.75},{"sentences":[{"text":"Oh, cool.","start":129.225,"end":129.965,"sentiment":"positive","sentiment_score":0.36005567014217377},{"text":"Yep.","start":130.985,"end":131.485,"sentiment":"neutral","sentiment_score":0.29225218296051025},{"text":"Oh, cool.","start":139.31,"end":139.87001,"sentiment":"positive","sentiment_score":0.4264081120491028},{"text":"That's good.","start":139.87001,"end":140.43001,"sentiment":"positive","sentiment_score":0.5404697358608246},{"text":"I like that.","start":140.43001,"end":141.25,"sentiment":"positive","sentiment_score":0.5785221258799235}],"sentiment":"positive","sentiment_score":0.4681685596704483,"num_words":10,"start":129.225,"end":141.25},{"sentences":[{"text":"I'm wondering about the increase of my increase.","start":145.31,"end":149.55,"sentiment":"neutral","sentiment_score":-0.016178591962670907},{"text":"I was just wondering about that.","start":149.55,"end":151.09,"sentiment":"neutral","sentiment_score":-0.010979396135856708},{"text":"Yeah.","start":163.425,"end":163.925,"sentiment":"neutral","sentiment_score":-0.012042631395161152},{"text":"Yep.","start":165.185,"end":165.685,"sentiment":"neutral","sentiment_score":-0.024768467992544178},{"text":"Yep.","start":171.16,"end":171.66,"sentiment":"neutral","sentiment_score":-0.04575648158788681}],"sentiment":"neutral","sentiment_score":-0.016345452558358804,"num_words":17,"start":145.31,"end":171.66},{"sentences":[{"text":"Okay.","start":180.92,"end":181.42,"sentiment":"neutral","sentiment_score":-0.06274023652076721},{"text":"Yep.","start":195.515,"end":196.015,"sentiment":"neutral","sentiment_score":-0.02301549911499023},{"text":"Yep.","start":196.55501,"end":197.05501,"sentiment":"neutral","sentiment_score":-0.016698768362402916},{"text":"Yep.","start":206.0,"end":206.5,"sentiment":"neutral","sentiment_score":-0.014874299988150597},{"text":"Yep.","start":229.79999,"end":230.29999,"sentiment":"negative","sentiment_score":-0.35475218296051025}],"sentiment":"neutral","sentiment_score":-0.09441619738936424,"num_words":5,"start":180.92,"end":230.29999},{"sentences":[{"text":"Yeah.","start":234.36,"end":234.68,"sentiment":"neutral","sentiment_score":0.04207270592451096},{"text":"Every 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on.","start":246.015,"end":251.55501,"sentiment":"neutral","sentiment_score":-0.03721489757299423},{"text":"Yep.","start":260.24,"end":260.74,"sentiment":"positive","sentiment_score":0.6045214533805847},{"text":"Yep.","start":265.52,"end":266.02,"sentiment":"neutral","sentiment_score":0.07660718262195587},{"text":"Yep.","start":271.36,"end":271.6,"sentiment":"neutral","sentiment_score":0.03190024942159653}],"sentiment":"neutral","sentiment_score":0.27912705739339194,"num_words":30,"start":237.79999,"end":271.6},{"sentences":[{"text":"Okay.","start":271.6,"end":272.1,"sentiment":"neutral","sentiment_score":0.038401514291763306},{"text":"Yep.","start":274.385,"end":274.885,"sentiment":"neutral","sentiment_score":-0.006055047269910574},{"text":"Uh-huh.","start":283.505,"end":283.665,"sentiment":"neutral","sentiment_score":0.04386617988348007},{"text":"Okay.","start":283.665,"end":284.165,"sentiment":"neutral","sentiment_score":-0.019279997795820236},{"text":"Yep.","start":291.32,"end":291.82,"sentiment":"neutral","sentiment_score":0.0901489108800888}],"sentiment":"neutral","sentiment_score":0.029416311997920275,"num_words":5,"start":271.6,"end":291.82},{"sentences":[{"text":"Yeah.","start":292.04,"end":292.36,"sentiment":"neutral","sentiment_score":0.06084664538502693},{"text":"He healthy, eating, and everything.","start":292.36,"end":295.02,"sentiment":"neutral","sentiment_score":0.31243686079978944},{"text":"Yep.","start":295.56,"end":296.06,"sentiment":"neutral","sentiment_score":0.06992141902446747},{"text":"But I quit I don't drink much and all that stuff.","start":296.68,"end":299.24,"sentiment":"neutral","sentiment_score":-0.0532768519425934},{"text":"Yeah.","start":299.24,"end":299.74,"sentiment":"neutral","sentiment_score":0.01054767519235611}],"sentiment":"neutral","sentiment_score":0.05881340380169844,"num_words":19,"start":292.04,"end":299.74},{"sentences":[{"text":"So Actually, I haven't weighed myself for a while, so I might have to have a look.","start":299.88,"end":327.21002,"sentiment":"neutral","sentiment_score":-0.051013657275368184},{"text":"Must I'm a weigh myself now, so see how I go.","start":327.91,"end":331.77502,"sentiment":"neutral","sentiment_score":-0.023785748942331833},{"text":"I should be it might be a might be a hundred and nine, hopefully.","start":332.075,"end":334.89502,"sentiment":"neutral","sentiment_score":0.012204111287636417},{"text":"So I'll be very happy.","start":335.11502,"end":337.45502,"sentiment":"positive","sentiment_score":0.33877646923065186},{"text":"Yes, sir.","start":338.075,"end":338.815,"sentiment":"positive","sentiment_score":0.3512212634086609}],"sentiment":"neutral","sentiment_score":0.029353204468379215,"num_words":49,"start":299.88,"end":338.815},{"sentences":[{"text":"Yep.","start":339.595,"end":340.095,"sentiment":"neutral","sentiment_score":0.06277927756309509},{"text":"Yep.","start":341.755,"end":342.255,"sentiment":"neutral","sentiment_score":0.1092345044016838},{"text":"Yep.","start":343.83502,"end":344.33502,"sentiment":"neutral","sentiment_score":0.06631477177143097},{"text":"Yep.","start":355.61096,"end":356.11096,"sentiment":"neutral","sentiment_score":0.244638592004776},{"text":"Hello?","start":360.21094,"end":360.71094,"sentiment":"neutral","sentiment_score":0.06914329528808594}],"sentiment":"neutral","sentiment_score":0.11042208820581437,"num_words":5,"start":339.595,"end":360.71094},{"sentences":[{"text":"Okay.","start":364.81094,"end":365.29095,"sentiment":"neutral","sentiment_score":0.12629684805870056},{"text":"Hello?","start":365.29095,"end":365.79095,"sentiment":"neutral","sentiment_score":0.03639611974358559},{"text":"Sorry.","start":366.25095,"end":366.75095,"sentiment":"neutral","sentiment_score":-0.15877121686935425}],"sentiment":"neutral","sentiment_score":0.0013072503109773,"num_words":3,"start":364.81094,"end":366.75095}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Good morning. Is this Adam?\n\nChannel 1: This is Evan. How are you going?\n\nChannel 0: Good. This is Veronica from XQ Financial. How are you?\n\nChannel 1: Alright. Good. Yourself? I'm good?\n\nChannel 0: Good. Good. Thanks.\n\nChannel 1: Yeah.\n\nChannel 0: I had you booked in for a pretty quick catch\n\nChannel 1: Okay.\n\nChannel 0: up, really. Is now still a good time? You got a couple minutes?\n\nChannel 1: Yeah. You can get you can run through it for me if you want. Yeah.\n\nChannel 0: Yep. Perfect.\n\nChannel 1: I\n\nChannel 0: Now\n\nChannel 1: just\n\nChannel 0: just\n\nChannel 1: finished\n\nChannel 0: before\n\nChannel 1: the\n\nChannel 0: yeah.\n\nChannel 1: just finished the gym. So\n\nChannel 0: No. That's\n\nChannel 1: so\n\nChannel 0: okay.\n\nChannel 1: okay. Okay.\n\nChannel 0: Now, Adam, just before I do go any further, I just need to let you know that our calls are being recorded for quality and coaching purposes, if that's okay.\n\nChannel 1: Yep.\n\nChannel 0: Perfect. And just for security purposes, just per usual, could I just get your full name, date of birth, and address, please?\n\nChannel 1: 03/05/0986.\n\nChannel 0: Yep.\n\nChannel 1: 40 Milton Avenue, Griffith.\n\nChannel 0: Yep.\n\nChannel 1: The 268O.\n\nChannel 0: That was all good. That's all good. Perfect. Now, Adam, first is that you you may have seen an email from one pass that they have applied\n\nChannel 1: Yep.\n\nChannel 0: the nonsmokers right now on your premium,\n\nChannel 1: Okay.\n\nChannel 0: which is\n\nChannel 1: Okay.\n\nChannel 0: good.\n\nChannel 1: Cool.\n\nChannel 0: Yes. Yeah. So that is all good. So the old premium, so what it used to be, for the $7.50 worth of life and TPD, was 2,948. That's\n\nChannel 1: Okay.\n\nChannel 0: for the old one. The\n\nChannel 1: It's\n\nChannel 0: new\n\nChannel 1: so it's\n\nChannel 0: one,\n\nChannel 1: dropped. It's just yep.\n\nChannel 0: Yeah. Sorry.\n\nChannel 1: Dropped down\n\nChannel 0: The new\n\nChannel 1: a lot.\n\nChannel 0: yeah. So the new premium is 1,626.\n\nChannel 1: Wow. That's a big difference.\n\nChannel 0: Yeah. So it does make a pretty big difference, which is\n\nChannel 1: Oh,\n\nChannel 0: great.\n\nChannel 1: yeah. That's like a was it $20,000, isn't it?\n\nChannel 0: Yeah. Well, it was almost half because it was almost 3,000, and now it's $1.06.\n\nChannel 1: Wow.\n\nChannel 0: So\n\nChannel 1: My life\n\nChannel 0: a massive\n\nChannel 1: insurance.\n\nChannel 0: difference.\n\nChannel 1: Wow.\n\nChannel 0: Yeah.\n\nChannel 1: Cool.\n\nChannel 0: And what they also have done is they've given you a refund of $261 into\n\nChannel 1: Oh, cool.\n\nChannel 0: your super because\n\nChannel 1: Yep.\n\nChannel 0: they kind of pro rata thing. So if you've already paid for a period of time, they can kind of give you a refund. So that's great.\n\nChannel 1: Oh, cool.\n\nChannel 0: So\n\nChannel 1: That's good.\n\nChannel 0: yeah.\n\nChannel 1: I like that.\n\nChannel 0: So that yeah. That is all in force for you. Now\n\nChannel 1: I'm wondering\n\nChannel 0: yes?\n\nChannel 1: about the increase of my increase. I was just wondering about\n\nChannel 0: Yes.\n\nChannel 1: that.\n\nChannel 0: Yeah. So I did that was the second thing. So I have heard back from all the insurers. Now they have all advised me that at the moment, based on the information\n\nChannel 1: Yeah.\n\nChannel 0: we have,\n\nChannel 1: Yep.\n\nChannel 0: we won't be able to do an increase on your TPD.\n\nChannel 1: Yep.\n\nChannel 0: The the reason is that, basically, on the insurance, if there is three things, they will decline it.\n\nChannel 1: Okay.\n\nChannel 0: Yeah. So, basically, they have said that there will be a ADHD exclusion, which you have at the moment, and then a psoriasis. So that was fine. We kind of knew about\n\nChannel 1: Yep.\n\nChannel 0: that.\n\nChannel 1: Yep.\n\nChannel 0: The other thing is, which we may have to hold off with, is because it's a bit tricky when it comes to general health and lifestyle otherwise.\n\nChannel 1: Yep.\n\nChannel 0: Now how it works is if you have three things, like I said, they will can they will basically decline it. So how it works when it comes to height and weight is that they calculate it and that they're pretty slim when it comes to the the ranges that they offer. And they, unfortunately, don't care whether it's muscles or what\n\nChannel 1: Yep.\n\nChannel 0: it is. So sometimes we have people that's just like, well, we go to gym a lot, which I know you do.\n\nChannel 1: Yeah. Every\n\nChannel 0: And if\n\nChannel 1: day.\n\nChannel 0: you're getting\n\nChannel 1: Yeah.\n\nChannel 0: yeah. And if you're\n\nChannel 1: Who\n\nChannel 0: getting\n\nChannel 1: else?\n\nChannel 0: more\n\nChannel 1: I'm\n\nChannel 0: hip\n\nChannel 1: pretty\n\nChannel 0: and\n\nChannel 1: fit.\n\nChannel 0: healthy.\n\nChannel 1: That that should\n\nChannel 0: Yeah.\n\nChannel 1: look good for them, you know,\n\nChannel 0: Exactly.\n\nChannel 1: because I help me eat I eat oats every day and\n\nChannel 0: Yeah. So\n\nChannel 1: fiber and all that. So\n\nChannel 0: so it's it's not like we can't do it, but we just have to hold off because, basically\n\nChannel 1: hold on.\n\nChannel 0: yeah. I do wanna let you know because because you have recently lost a bit of weight, so about 20 kilos in the last twelve months, which is fantastic,\n\nChannel 1: Yep.\n\nChannel 0: the way that the insurers do is that they would like to see it off\n\nChannel 1: Yep.\n\nChannel 0: for twelve months before and to kind of be steady before they can look at it. And what\n\nChannel 1: Yep.\n\nChannel 0: it's been\n\nChannel 1: Okay.\n\nChannel 0: like yeah. Because, otherwise, what they do is\n\nChannel 1: Yep.\n\nChannel 0: they kind of, like, pretend that at least half of it is already there, and that kind of just gets you over the edge. So it's very close. So\n\nChannel 1: Uh-huh.\n\nChannel 0: it's\n\nChannel 1: Okay.\n\nChannel 0: it's a, yeah, it's a bit of a tricky thing, but the good thing is that when it's been especially because y'all really, you know, hit and felt hit\n\nChannel 1: Yep.\n\nChannel 0: bit\n\nChannel 1: Yeah.\n\nChannel 0: unhealthy\n\nChannel 1: He\n\nChannel 0: and eat\n\nChannel 1: healthy,\n\nChannel 0: good now, which is\n\nChannel 1: eating,\n\nChannel 0: fantastic.\n\nChannel 1: and everything. Yep.\n\nChannel 0: Yeah. So\n\nChannel 1: But\n\nChannel 0: when\n\nChannel 1: I quit I don't drink much and all that stuff. Yeah.\n\nChannel 0: no.\n\nChannel 1: So\n\nChannel 0: So it it is great. So the good news is we can still reassess it. We just have to hold off a little bit. So do you know when it's been twelve months, kind of roughly when it will be in about twelve months since you will be down on that a hundred and twelve kilos? Do you know?\n\nLike, six months or next time review time?\n\nChannel 1: Actually, I haven't weighed myself for a while, so I might have to have a look.\n\nChannel 0: Okay.\n\nChannel 1: Must I'm a weigh myself now, so see how I go.\n\nChannel 0: Yeah.\n\nChannel 1: I should\n\nChannel 0: Because\n\nChannel 1: be it might\n\nChannel 0: what\n\nChannel 1: be a might be a hundred and nine, hopefully.\n\nChannel 0: yeah.\n\nChannel 1: So\n\nChannel 0: That's nice.\n\nChannel 1: I'll be very\n\nChannel 0: Because\n\nChannel 1: happy.\n\nChannel 0: it's, yeah,\n\nChannel 1: Yes,\n\nChannel 0: that's\n\nChannel 1: sir.\n\nChannel 0: really good. So it's more\n\nChannel 1: Yep.\n\nChannel 0: just at a time frame. So what I can do\n\nChannel 1: Yep.\n\nChannel 0: is I can even make a little note.\n\nChannel 1: Yep.\n\nChannel 0: So next time review, when we touch base, which will be around March, we can then look to reassess it, especially if you continue to kind of stay around a 112 or under.\n\nChannel 1: Yep.\n\nChannel 0: That's fantastic. We can then reassess it and look to increase it again for\n\nChannel 1: Hello?\n\nChannel 0: you because that's when the insurance will be super happy. It's just a matter of a time thing.\n\nChannel 1: Okay. Hello?\n\nChannel 0: So\n\nChannel 1: Sorry.\n\nChannel 0: yeah.","paragraphs":[{"sentences":[{"text":"Hello?","start":2.3999999,"end":2.8999999,"sentiment":"neutral","sentiment_score":0.027464326471090317}],"sentiment":"neutral","sentiment_score":0.027464326471090317,"channel":1,"num_words":1,"start":2.3999999,"end":2.8999999},{"sentences":[{"text":"Good morning.","start":3.6799998,"end":4.08,"sentiment":"neutral","sentiment_score":0.2578948140144348},{"text":"Is this Adam?","start":4.08,"end":4.98,"sentiment":"neutral","sentiment_score":0.17434516549110413}],"sentiment":"neutral","sentiment_score":0.2077650249004364,"channel":0,"num_words":5,"start":3.6799998,"end":4.98},{"sentences":[{"text":"This is Evan.","start":4.96,"end":5.6,"sentiment":"neutral","sentiment_score":0.10782134781281154},{"text":"How are you going?","start":5.6,"end":6.5,"sentiment":"neutral","sentiment_score":0.17869573831558228}],"sentiment":"neutral","sentiment_score":0.14832099952868052,"channel":1,"num_words":7,"start":4.96,"end":6.5},{"sentences":[{"text":"Good.","start":6.72,"end":7.12,"sentiment":"positive","sentiment_score":0.4529921710491181},{"text":"This is Veronica from XQ Financial.","start":7.12,"end":8.98,"sentiment":"neutral","sentiment_score":0.32756949464480084},{"text":"How are you?","start":9.04,"end":9.86,"sentiment":"neutral","sentiment_score":0.2015958974758784}],"sentiment":"neutral","sentiment_score":0.3023196831345558,"channel":0,"num_words":10,"start":6.72,"end":9.86},{"sentences":[{"text":"Alright.","start":9.92,"end":10.24,"sentiment":"neutral","sentiment_score":0.26009446382522583},{"text":"Good.","start":10.24,"end":10.4,"sentiment":"positive","sentiment_score":0.45259779691696167},{"text":"Yourself?","start":10.4,"end":10.9,"sentiment":"neutral","sentiment_score":0.29328426718711853},{"text":"I'm good?","start":11.04,"end":11.78,"sentiment":"positive","sentiment_score":0.39902351796627045}],"sentiment":"positive","sentiment_score":0.36080471277236936,"channel":1,"num_words":5,"start":9.92,"end":11.78},{"sentences":[{"text":"Good.","start":11.36,"end":11.84,"sentiment":"positive","sentiment_score":0.5418334007263184},{"text":"Good.","start":11.84,"end":12.16,"sentiment":"positive","sentiment_score":0.5921217203140259},{"text":"Thanks.","start":12.16,"end":12.66,"sentiment":"positive","sentiment_score":0.5591239929199219}],"sentiment":"positive","sentiment_score":0.564359704653422,"channel":0,"num_words":3,"start":11.36,"end":12.66},{"sentences":[{"text":"Yeah.","start":13.04,"end":13.54,"sentiment":"neutral","sentiment_score":0.19499073922634125}],"sentiment":"neutral","sentiment_score":0.19499073922634125,"channel":1,"num_words":1,"start":13.04,"end":13.54},{"sentences":[{"text":"I had you booked in for a pretty quick 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representative from XQ Financial called a customer named Adam to discuss his insurance premium. The representative informed Adam that the call is being recorded and asked for his personal information. They also discussed the customer's insurance increase and the possibility of an ADHD exclusion. The representative reassures Adam that they can reassess his insurance after a twelve-month review and increase his premium."},"intents":{"segments":[{"text":"Is now still a good time? You got a couple minutes?","start_word":45,"end_word":55,"intents":[{"intent":"Confirm time","confidence_score":0.16525923},{"intent":"Verify time","confidence_score":0.005049194}]},{"text":"Now, Adam, just before I do go any further, I just need to let you know that our calls are being recorded for quality and coaching purposes, if that's okay. Yep.","start_word":92,"end_word":122,"intents":[{"intent":"Mention call recording","confidence_score":0.002409847}]},{"text":"And just for security purposes, just per usual, could I just get your full name, date of birth, and address, please? 03/05/0986.","start_word":124,"end_word":145,"intents":[{"intent":"Confirm identity","confidence_score":0.014037707},{"intent":"Update customer","confidence_score":0.000022390544},{"intent":"Confirm information","confidence_score":0.014081829}]},{"text":"That's a big difference. Yeah. So it does make a pretty big difference, which is Oh, great. yeah. That's like a was it $20,000, isn't it? Yeah. Well, it was almost half because it was almost 3,000, and now it's $1.06. Wow. So My life a massive insurance. difference. Wow. Yeah.","start_word":255,"end_word":305,"intents":[{"intent":"Explain insurance difference","confidence_score":0.039591882}]},{"text":"I like that. So that yeah.","start_word":360,"end_word":365,"intents":[{"intent":"Confirm understanding","confidence_score":0.024118716}]},{"text":"Now I'm wondering yes? about the increase of my increase.","start_word":373,"end_word":382,"intents":[{"intent":"Inquire about increase","confidence_score":0.12471538}]},{"text":"Now I'm wondering yes? about the increase of my increase. I was just wondering about Yes. that. Yeah.","start_word":373,"end_word":390,"intents":[{"intent":"Understand explanation","confidence_score":0.00007512475}]},{"text":"The the reason is that, basically, on the insurance, if there is three things, they will decline it. Okay. Yeah.","start_word":438,"end_word":457,"intents":[{"intent":"Clarify insurance discount","confidence_score":0.00027139377}]},{"text":"it's been Okay. like yeah. Because, otherwise, what they do is Yep. they kind of, like, pretend that at least half of it is already there, and that kind of just gets you over the edge. So it's very close.","start_word":741,"end_word":780,"intents":[{"intent":"Inform about yep","confidence_score":0.00013235111}]},{"text":"Actually, I haven't weighed myself for a while, so I might have to have a look. Okay. Must I'm a weigh myself now, so see how I go. Yeah.","start_word":915,"end_word":943,"intents":[{"intent":"Update weight management","confidence_score":0.0021147386}]}]},"sentiments":{"segments":[{"text":"Hello? Good morning. Is this Adam? This is Evan. How are you going?","start_word":0,"end_word":12,"sentiment":"neutral","sentiment_score":0.1580890566110611},{"text":"Good.","start_word":13,"end_word":13,"sentiment":"positive","sentiment_score":0.4529921710491181},{"text":"This is Veronica from XQ Financial. How are you? 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And just for security purposes, just per usual, could I just get your full name, date of birth, and address, please? 03/05/0986. Yep. 40 Milton Avenue, Griffith. Yep. The 268O.","start_word":31,"end_word":153,"sentiment":"neutral","sentiment_score":0.08872874826192856},{"text":"That was all good. That's all good.","start_word":154,"end_word":160,"sentiment":"positive","sentiment_score":0.42997878789901733},{"text":"Perfect. Now, Adam, first is that you you may have seen an email from one pass that they have applied Yep. the nonsmokers right now on your premium, Okay. which is Okay. good. Cool. Yes. Yeah. So that is all good. So the old premium, so what it used to be, for the $7.50 worth of life and TPD, was 2,948. That's Okay. for the old one. The It's new so it's one, dropped. It's just yep. Yeah. Sorry. Dropped down The new a lot. yeah. So the new premium is 1,626. 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So Uh-huh. it's Okay. it's a, yeah, it's a bit of a tricky thing, but the good thing is that when it's been especially because y'all really, you know, hit and felt hit Yep. bit Yeah.","start_word":706,"end_word":816,"sentiment":"neutral","sentiment_score":0.0735773662658962},{"text":"unhealthy He and eat healthy, good now, which is eating, fantastic.","start_word":817,"end_word":827,"sentiment":"positive","sentiment_score":0.4045356512069702},{"text":"and everything. Yep. Yeah. So But when I quit I don't drink much and all that stuff. Yeah. no.","start_word":828,"end_word":846,"sentiment":"neutral","sentiment_score":0.01659664884209633},{"text":"So So it it is great.","start_word":847,"end_word":852,"sentiment":"positive","sentiment_score":0.38525277376174927},{"text":"So the good news is we can still reassess it. We just have to hold off a little bit. So do you know when it's been twelve months, kind of roughly when it will be in about twelve months since you will be down on that a hundred and twelve kilos? Do you know? Like, six months or next time review time? Actually, I haven't weighed myself for a while, so I might have to have a look. Okay. Must I'm a weigh myself now, so see how I go. Yeah. I should Because be it might what be a might be a hundred and nine, hopefully. yeah.","start_word":853,"end_word":960,"sentiment":"neutral","sentiment_score":0.015025625005364418},{"text":"So That's nice. I'll be very Because happy.","start_word":961,"end_word":968,"sentiment":"positive","sentiment_score":0.3758617043495178},{"text":"it's, yeah, Yes, that's sir.","start_word":969,"end_word":973,"sentiment":"neutral","sentiment_score":0.31541234254837036},{"text":"really good.","start_word":974,"end_word":975,"sentiment":"positive","sentiment_score":0.460515022277832},{"text":"So it's more Yep. just at a time frame. So what I can do Yep. is I can even make a little note. Yep. So next time review, when we touch base, which will be around March, we can then look to reassess it, especially if you continue to kind of stay around a 112 or under. Yep.","start_word":976,"end_word":1033,"sentiment":"neutral","sentiment_score":0.08641798049211502},{"text":"That's fantastic.","start_word":1034,"end_word":1035,"sentiment":"positive","sentiment_score":0.6290891766548157},{"text":"We can then reassess it and look to increase it again for Hello?","start_word":1036,"end_word":1048,"sentiment":"neutral","sentiment_score":0.21478791534900665},{"text":"you because that's when the insurance will be super happy. It's just a matter of a time thing.","start_word":1049,"end_word":1066,"sentiment":"positive","sentiment_score":0.5619009733200073},{"text":"Okay. Hello? So Sorry. yeah.","start_word":1067,"end_word":1071,"sentiment":"neutral","sentiment_score":-0.023439235985279083}],"average":{"sentiment":"neutral","sentiment_score":0.0937199211729982}}}}