{"metadata":{"transaction_key":"deprecated","request_id":"01a0cc9c-7e08-7c13-a59d-998bbb68caa0","sha256":"4c22787ebb9dee68fe1836ee2936249e57c901c9db1bbca6a344a58df76d9852","created":"2026-09-23T04:53:24.819Z","duration":50.11194,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":152,"output_tokens":58},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":170,"output_tokens":170},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":170,"output_tokens":6}},"results":{"channels":[{"alternatives":[{"transcript":"Yeah. Good afternoon. John, it's Ronald from Cloud Solution IT. How are you doing today? Sir, this is regarding the introductory meeting that we're requesting for managed service provider. If you can remember, I was able to touch base with you last February. Name of the company I can search, cloud solution IT. Mhmm. Alright. Okay. No no worries. Thank you, Danny.","confidence":0.9980469,"words":[{"word":"yeah","start":4.08,"end":4.4,"confidence":0.8479004,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.06678128242492676},{"word":"good","start":4.4,"end":4.64,"confidence":0.9980469,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.3628414869308472},{"word":"afternoon","start":4.64,"end":5.14,"confidence":0.98217773,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":0.2461239993572235},{"word":"john","start":6.0,"end":6.24,"confidence":0.78271484,"punctuated_word":"John,","sentiment":"neutral","sentiment_score":0.32302457094192505},{"word":"it's","start":6.24,"end":6.74,"confidence":0.99560547,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.3010810315608978},{"word":"ronald","start":7.12,"end":7.62,"confidence":0.97998047,"punctuated_word":"Ronald","sentiment":"neutral","sentiment_score":0.2945570647716522},{"word":"from","start":7.9199996,"end":8.42,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.3255646526813507},{"word":"cloud","start":8.559999,"end":8.96,"confidence":0.7416992,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.31271660327911377},{"word":"solution","start":8.96,"end":9.46,"confidence":0.9526367,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.32741615176200867},{"word":"it","start":9.599999,"end":10.099999,"confidence":0.99560547,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.2366312146186829},{"word":"how","start":10.719999,"end":10.88,"confidence":0.9790039,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.29443806409835815},{"word":"are","start":10.88,"end":11.04,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.3196226954460144},{"word":"you","start":11.04,"end":11.2,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.31585848331451416},{"word":"doing","start":11.2,"end":11.44,"confidence":1.0,"punctuated_word":"doing","sentiment":"neutral","sentiment_score":0.2643355131149292},{"word":"today","start":11.44,"end":11.94,"confidence":1.0,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.219710111618042},{"word":"sir","start":17.225,"end":17.465,"confidence":0.97802734,"punctuated_word":"Sir,","sentiment":"neutral","sentiment_score":-0.02786760590970516},{"word":"this","start":17.465,"end":17.965,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.03202807530760765},{"word":"is","start":18.185,"end":18.345,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.02633161097764969},{"word":"regarding","start":18.345,"end":18.744999,"confidence":0.9604492,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":-0.01695762574672699},{"word":"the","start":18.744999,"end":18.904999,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.022590257227420807},{"word":"introductory","start":18.904999,"end":19.404999,"confidence":1.0,"punctuated_word":"introductory","sentiment":"neutral","sentiment_score":-0.017652427777647972},{"word":"meeting","start":19.545,"end":19.785,"confidence":0.99902344,"punctuated_word":"meeting","sentiment":"neutral","sentiment_score":-0.009452369064092636},{"word":"that","start":19.785,"end":19.945,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.019463326781988144},{"word":"we're","start":19.945,"end":20.185,"confidence":0.8479004,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.023323025554418564},{"word":"requesting","start":20.185,"end":20.685,"confidence":1.0,"punctuated_word":"requesting","sentiment":"neutral","sentiment_score":-0.016625281423330307},{"word":"for","start":21.385,"end":21.885,"confidence":0.9980469,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.016222305595874786},{"word":"managed","start":21.945,"end":22.425,"confidence":0.53759766,"punctuated_word":"managed","sentiment":"neutral","sentiment_score":-0.00032769888639450073},{"word":"service","start":22.425,"end":22.825,"confidence":1.0,"punctuated_word":"service","sentiment":"neutral","sentiment_score":-0.01584295928478241},{"word":"provider","start":22.825,"end":23.325,"confidence":1.0,"punctuated_word":"provider.","sentiment":"neutral","sentiment_score":-0.01829618774354458},{"word":"if","start":24.425,"end":24.585,"confidence":0.9277344,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.007841596379876137},{"word":"you","start":24.585,"end":24.744999,"confidence":0.95166016,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.010912351310253143},{"word":"can","start":24.744999,"end":24.985,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.00202973373234272},{"word":"remember","start":24.985,"end":25.224998,"confidence":0.94091797,"punctuated_word":"remember,","sentiment":"neutral","sentiment_score":0.0048219142481684685},{"word":"i","start":25.224998,"end":25.384998,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.02594480663537979},{"word":"was","start":25.384998,"end":25.545,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.045705586671829224},{"word":"able","start":25.545,"end":25.785,"confidence":1.0,"punctuated_word":"able","sentiment":"neutral","sentiment_score":0.07650701701641083},{"word":"to","start":25.785,"end":25.945,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.05913130566477776},{"word":"touch","start":25.945,"end":26.185,"confidence":1.0,"punctuated_word":"touch","sentiment":"neutral","sentiment_score":0.06147192791104317},{"word":"base","start":26.185,"end":26.425,"confidence":1.0,"punctuated_word":"base","sentiment":"neutral","sentiment_score":0.046180978417396545},{"word":"with","start":26.425,"end":26.585,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.04458034783601761},{"word":"you","start":26.585,"end":26.744999,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0422314777970314},{"word":"last","start":26.744999,"end":27.064999,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.041898444294929504},{"word":"february","start":27.064999,"end":27.564999,"confidence":0.9970703,"punctuated_word":"February.","sentiment":"neutral","sentiment_score":0.02386932633817196},{"word":"name","start":29.01,"end":29.130001,"confidence":0.9951172,"punctuated_word":"Name","sentiment":"neutral","sentiment_score":0.002683805301785469},{"word":"of","start":29.130001,"end":29.25,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.0031070103868842125},{"word":"the","start":29.25,"end":29.41,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.004291738383471966},{"word":"company","start":29.41,"end":29.810001,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.0005113333463668823},{"word":"i","start":29.810001,"end":29.970001,"confidence":0.625,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0015314985066652298},{"word":"can","start":29.970001,"end":30.130001,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.005252012051641941},{"word":"search","start":30.130001,"end":30.53,"confidence":0.86694336,"punctuated_word":"search,","sentiment":"neutral","sentiment_score":0.00026345159858465195},{"word":"cloud","start":30.53,"end":30.93,"confidence":0.5991211,"punctuated_word":"cloud","sentiment":"neutral","sentiment_score":0.013958428055047987},{"word":"solution","start":30.93,"end":31.43,"confidence":0.97802734,"punctuated_word":"solution","sentiment":"neutral","sentiment_score":0.006622618064284325},{"word":"it","start":31.49,"end":31.99,"confidence":0.9104004,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":-0.000218953937292099},{"word":"mhmm","start":39.73694,"end":40.23694,"confidence":0.91760254,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.12779584527015686},{"word":"alright","start":43.09694,"end":43.59694,"confidence":0.9453125,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.03455086797475815},{"word":"okay","start":43.73694,"end":44.13694,"confidence":0.9995117,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0670044869184494},{"word":"no","start":44.13694,"end":44.376938,"confidence":0.9980469,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.1374664008617401},{"word":"no","start":44.376938,"end":44.61694,"confidence":0.89746094,"punctuated_word":"no","sentiment":"neutral","sentiment_score":0.1203213781118393},{"word":"worries","start":44.61694,"end":44.93694,"confidence":1.0,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.24737894535064697},{"word":"thank","start":44.93694,"end":45.17694,"confidence":0.9536133,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5743083953857422},{"word":"you","start":45.17694,"end":45.41694,"confidence":0.9975586,"punctuated_word":"you,","sentiment":"positive","sentiment_score":0.5749213695526123},{"word":"danny","start":45.41694,"end":45.91694,"confidence":0.9707031,"punctuated_word":"Danny.","sentiment":"positive","sentiment_score":0.45754319429397583}],"paragraphs":{"transcript":"\nYeah. Good afternoon. John, it's Ronald from Cloud Solution IT. How are you doing today? Sir, this is regarding the introductory meeting that we're requesting for managed service provider.\n\nIf you can remember, I was able to touch base with you last February. Name of the company I can search, cloud solution IT. Mhmm. Alright. Okay.\n\nNo no worries. Thank you, Danny.","paragraphs":[{"sentences":[{"text":"Yeah.","start":4.08,"end":4.4,"sentiment":"neutral","sentiment_score":0.06678128242492676},{"text":"Good afternoon.","start":4.4,"end":5.14,"sentiment":"neutral","sentiment_score":0.30448274314403534},{"text":"John, it's Ronald from Cloud Solution IT.","start":6.0,"end":10.099999,"sentiment":"neutral","sentiment_score":0.3029987556593759},{"text":"How are you doing today?","start":10.719999,"end":11.94,"sentiment":"neutral","sentiment_score":0.28279297351837157},{"text":"Sir, this is regarding the introductory meeting that we're requesting for managed service provider.","start":17.225,"end":23.325,"sentiment":"neutral","sentiment_score":-0.018784339805798873}],"sentiment":"neutral","sentiment_score":0.13612835064273457,"num_words":29,"start":4.08,"end":23.325},{"sentences":[{"text":"If you can remember, I was able to touch base with you last February.","start":24.425,"end":27.564999,"sentiment":"neutral","sentiment_score":0.03225424652919173},{"text":"Name of the company I can search, cloud solution IT.","start":29.01,"end":31.99,"sentiment":"neutral","sentiment_score":0.0038002941757440565},{"text":"Mhmm.","start":39.73694,"end":40.23694,"sentiment":"neutral","sentiment_score":-0.12779584527015686},{"text":"Alright.","start":43.09694,"end":43.59694,"sentiment":"neutral","sentiment_score":0.03455086797475815},{"text":"Okay.","start":43.73694,"end":44.13694,"sentiment":"neutral","sentiment_score":0.0670044869184494}],"sentiment":"neutral","sentiment_score":0.017160070473673166,"num_words":27,"start":24.425,"end":44.13694},{"sentences":[{"text":"No no worries.","start":44.13694,"end":44.93694,"sentiment":"neutral","sentiment_score":0.16838890810807547},{"text":"Thank you, Danny.","start":44.93694,"end":45.91694,"sentiment":"positive","sentiment_score":0.5355909864107767}],"sentiment":"positive","sentiment_score":0.3519899472594261,"num_words":6,"start":44.13694,"end":45.91694}]}}]},{"alternatives":[{"transcript":"Hello? Hello? Yeah. Mhmm. Yeah. Busy, man. I'm running around the city. What do you need? Yeah. You know, you're talking to the wrong person, mate. This is why JM admin makes a deal with this stuff. You need to talk to Carrie at head office, not me. Thank you. Bye.","confidence":0.9941406,"words":[{"word":"hello","start":4.08,"end":4.56,"confidence":0.6861572,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.07695417106151581},{"word":"hello","start":4.56,"end":5.06,"confidence":0.83374023,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.2471165955066681},{"word":"yeah","start":12.825,"end":13.065,"confidence":0.9499512,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03188374266028404},{"word":"mhmm","start":13.065,"end":13.385,"confidence":0.85150146,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.0026381397619843483},{"word":"yeah","start":13.385,"end":13.625,"confidence":0.9753418,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.004328840412199497},{"word":"busy","start":13.625,"end":14.025,"confidence":0.9588216,"punctuated_word":"Busy,","sentiment":"neutral","sentiment_score":-0.04683548957109451},{"word":"man","start":14.025,"end":14.184999,"confidence":0.892334,"punctuated_word":"man.","sentiment":"neutral","sentiment_score":-0.06434626132249832},{"word":"i'm","start":14.184999,"end":14.345,"confidence":0.99560547,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.0636196956038475},{"word":"running","start":14.345,"end":14.585,"confidence":0.9921875,"punctuated_word":"running","sentiment":"neutral","sentiment_score":-0.03690881282091141},{"word":"around","start":14.585,"end":14.905,"confidence":1.0,"punctuated_word":"around","sentiment":"neutral","sentiment_score":-0.03375575318932533},{"word":"the","start":14.905,"end":14.985,"confidence":0.9941406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04483475536108017},{"word":"city","start":14.985,"end":15.385,"confidence":0.9995117,"punctuated_word":"city.","sentiment":"neutral","sentiment_score":-0.04568289965391159},{"word":"what","start":15.385,"end":15.545,"confidence":0.99902344,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.03735433146357536},{"word":"do","start":15.545,"end":15.705,"confidence":0.99902344,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.03851337358355522},{"word":"you","start":15.705,"end":15.785,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.030152130872011185},{"word":"need","start":15.785,"end":16.285,"confidence":0.99658203,"punctuated_word":"need?","sentiment":"neutral","sentiment_score":-0.027494728565216064},{"word":"yeah","start":32.75,"end":33.07,"confidence":0.82470703,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.14977970719337463},{"word":"you","start":33.07,"end":33.23,"confidence":0.9941406,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.2649667263031006},{"word":"know","start":33.23,"end":33.47,"confidence":0.7963867,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":-0.2879628837108612},{"word":"you're","start":33.47,"end":33.71,"confidence":0.9970703,"punctuated_word":"you're","sentiment":"negative","sentiment_score":-0.429088681936264},{"word":"talking","start":33.71,"end":33.95,"confidence":1.0,"punctuated_word":"talking","sentiment":"negative","sentiment_score":-0.46330970525741577},{"word":"to","start":33.95,"end":34.11,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.5946443676948547},{"word":"the","start":34.11,"end":34.27,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.5858296751976013},{"word":"wrong","start":34.27,"end":34.59,"confidence":1.0,"punctuated_word":"wrong","sentiment":"negative","sentiment_score":-0.5700153112411499},{"word":"person","start":34.59,"end":34.99,"confidence":0.8171387,"punctuated_word":"person,","sentiment":"negative","sentiment_score":-0.5320257544517517},{"word":"mate","start":34.99,"end":35.31,"confidence":0.9633789,"punctuated_word":"mate.","sentiment":"negative","sentiment_score":-0.4478693902492523},{"word":"this","start":35.31,"end":35.55,"confidence":1.0,"punctuated_word":"This","sentiment":"negative","sentiment_score":-0.4137284755706787},{"word":"is","start":35.55,"end":35.71,"confidence":0.9970703,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.40029457211494446},{"word":"why","start":35.71,"end":36.11,"confidence":0.68603516,"punctuated_word":"why","sentiment":"negative","sentiment_score":-0.3618799149990082},{"word":"jm","start":36.11,"end":36.510002,"confidence":0.18737793,"punctuated_word":"JM","sentiment":"negative","sentiment_score":-0.4090584814548493},{"word":"admin","start":36.510002,"end":37.010002,"confidence":0.9819336,"punctuated_word":"admin","sentiment":"negative","sentiment_score":-0.4682213068008423},{"word":"makes","start":37.07,"end":37.31,"confidence":0.6381836,"punctuated_word":"makes","sentiment":"negative","sentiment_score":-0.5367367267608643},{"word":"a","start":37.31,"end":37.39,"confidence":0.72998047,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.49227041006088257},{"word":"deal","start":37.39,"end":37.71,"confidence":1.0,"punctuated_word":"deal","sentiment":"negative","sentiment_score":-0.5025123357772827},{"word":"with","start":37.71,"end":37.870003,"confidence":0.99902344,"punctuated_word":"with","sentiment":"negative","sentiment_score":-0.49037158489227295},{"word":"this","start":37.870003,"end":38.11,"confidence":0.6660156,"punctuated_word":"this","sentiment":"negative","sentiment_score":-0.5120750069618225},{"word":"stuff","start":38.11,"end":38.61,"confidence":0.99853516,"punctuated_word":"stuff.","sentiment":"negative","sentiment_score":-0.3754979968070984},{"word":"you","start":39.116936,"end":39.276936,"confidence":0.9951172,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.30207768082618713},{"word":"need","start":39.276936,"end":39.516937,"confidence":0.9580078,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.2274604439735413},{"word":"to","start":39.516937,"end":39.676937,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2225099354982376},{"word":"talk","start":39.676937,"end":39.916935,"confidence":1.0,"punctuated_word":"talk","sentiment":"neutral","sentiment_score":-0.2234877049922943},{"word":"to","start":39.916935,"end":40.076935,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.10606111586093904},{"word":"carrie","start":40.076935,"end":40.476936,"confidence":0.9291992,"punctuated_word":"Carrie","sentiment":"neutral","sentiment_score":-0.06881195306777954},{"word":"at","start":40.476936,"end":40.636936,"confidence":0.9248047,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.10871819406747818},{"word":"head","start":40.636936,"end":40.876938,"confidence":0.9375,"punctuated_word":"head","sentiment":"neutral","sentiment_score":-0.09059478342533112},{"word":"office","start":40.876938,"end":41.356937,"confidence":0.94873047,"punctuated_word":"office,","sentiment":"neutral","sentiment_score":-0.14396539330482483},{"word":"not","start":41.356937,"end":41.596935,"confidence":0.99902344,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.17292800545692444},{"word":"me","start":41.596935,"end":42.096935,"confidence":0.99609375,"punctuated_word":"me.","sentiment":"neutral","sentiment_score":-0.1597471535205841},{"word":"thank","start":46.556934,"end":46.796936,"confidence":0.37329102,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5691990256309509},{"word":"you","start":46.796936,"end":47.116936,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.5430786609649658},{"word":"bye","start":47.116936,"end":47.616936,"confidence":0.9951172,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.1815948784351349}],"paragraphs":{"transcript":"\nHello? Hello? Yeah. Mhmm. Yeah.\n\nBusy, man. I'm running around the city. What do you need? Yeah. You know, you're talking to the wrong person, mate.\n\nThis is why JM admin makes a deal with this stuff. You need to talk to Carrie at head office, not me. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":4.08,"end":4.56,"sentiment":"neutral","sentiment_score":0.07695417106151581},{"text":"Hello?","start":4.56,"end":5.06,"sentiment":"neutral","sentiment_score":0.2471165955066681},{"text":"Yeah.","start":12.825,"end":13.065,"sentiment":"neutral","sentiment_score":0.03188374266028404},{"text":"Mhmm.","start":13.065,"end":13.385,"sentiment":"neutral","sentiment_score":0.0026381397619843483},{"text":"Yeah.","start":13.385,"end":13.625,"sentiment":"neutral","sentiment_score":0.004328840412199497}],"sentiment":"neutral","sentiment_score":0.07258429788053036,"num_words":5,"start":4.08,"end":13.625},{"sentences":[{"text":"Busy, man.","start":13.625,"end":14.184999,"sentiment":"neutral","sentiment_score":-0.05559087544679642},{"text":"I'm running around the city.","start":14.184999,"end":15.385,"sentiment":"neutral","sentiment_score":-0.0449603833258152},{"text":"What do you need?","start":15.385,"end":16.285,"sentiment":"neutral","sentiment_score":-0.03337864112108946},{"text":"Yeah.","start":32.75,"end":33.07,"sentiment":"neutral","sentiment_score":-0.14977970719337463},{"text":"You know, you're talking to the wrong person, mate.","start":33.07,"end":35.31,"sentiment":"negative","sentiment_score":-0.46396805511580574}],"sentiment":"neutral","sentiment_score":-0.22833287786869777,"num_words":21,"start":13.625,"end":35.31},{"sentences":[{"text":"This is why JM admin makes a deal with this stuff.","start":35.31,"end":38.61,"sentiment":"negative","sentiment_score":-0.4511497102000497},{"text":"You need to talk to Carrie at head office, not me.","start":39.116936,"end":42.096935,"sentiment":"neutral","sentiment_score":-0.16603294218128378},{"text":"Thank you.","start":46.556934,"end":47.116936,"sentiment":"positive","sentiment_score":0.5561388432979584},{"text":"Bye.","start":47.116936,"end":47.616936,"sentiment":"neutral","sentiment_score":0.1815948784351349}],"sentiment":"neutral","sentiment_score":-0.21980546444654464,"num_words":25,"start":35.31,"end":47.616936}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Yeah. Good\n\nChannel 1: Hello?\n\nChannel 0: afternoon. John, it's Ronald from Cloud Solution IT. How are you doing today?\n\nChannel 1: Yeah. Mhmm. Yeah. Busy, man. I'm running around the city.\n\nWhat do you need?\n\nChannel 0: Sir, this is regarding the introductory meeting that we're requesting for managed service provider. If you can remember, I was able to touch base with you last February. Name of the company I can search, cloud solution IT.\n\nChannel 1: Yeah. You know, you're talking to the wrong person, mate. This is why JM admin makes a deal with this stuff. You need to talk\n\nChannel 0: Mhmm.\n\nChannel 1: to Carrie at head office, not me.\n\nChannel 0: Alright. Okay. No no worries. Thank you, Danny.\n\nChannel 1: Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":4.08,"end":4.56,"sentiment":"neutral","sentiment_score":0.07695417106151581}],"sentiment":"neutral","sentiment_score":0.07695417106151581,"channel":1,"num_words":1,"start":4.08,"end":4.56},{"sentences":[{"text":"Yeah.","start":4.08,"end":4.4,"sentiment":"neutral","sentiment_score":0.06678128242492676},{"text":"Good","start":4.4,"end":4.64,"sentiment":"positive","sentiment_score":0.3628414869308472}],"sentiment":"neutral","sentiment_score":0.214811384677887,"channel":0,"num_words":2,"start":4.08,"end":4.64},{"sentences":[{"text":"Hello?","start":4.56,"end":5.06,"sentiment":"neutral","sentiment_score":0.2471165955066681}],"sentiment":"neutral","sentiment_score":0.2471165955066681,"channel":1,"num_words":1,"start":4.56,"end":5.06},{"sentences":[{"text":"afternoon.","start":4.64,"end":5.14,"sentiment":"neutral","sentiment_score":0.2461239993572235},{"text":"John, it's Ronald from Cloud Solution IT.","start":6.0,"end":10.099999,"sentiment":"neutral","sentiment_score":0.3029987556593759},{"text":"How are you doing today?","start":10.719999,"end":11.94,"sentiment":"neutral","sentiment_score":0.28279297351837157}],"sentiment":"neutral","sentiment_score":0.2908523197357471,"channel":0,"num_words":13,"start":4.64,"end":11.94},{"sentences":[{"text":"Yeah.","start":12.825,"end":13.065,"sentiment":"neutral","sentiment_score":0.03188374266028404},{"text":"Mhmm.","start":13.065,"end":13.385,"sentiment":"neutral","sentiment_score":0.0026381397619843483},{"text":"Yeah.","start":13.385,"end":13.625,"sentiment":"neutral","sentiment_score":0.004328840412199497},{"text":"Busy, man.","start":13.625,"end":14.184999,"sentiment":"neutral","sentiment_score":-0.05559087544679642},{"text":"I'm running around the city.","start":14.184999,"end":15.385,"sentiment":"neutral","sentiment_score":-0.0449603833258152}],"sentiment":"neutral","sentiment_score":-0.029713294468820095,"channel":1,"num_words":10,"start":12.825,"end":15.385},{"sentences":[{"text":"What do you need?","start":15.385,"end":16.285,"sentiment":"neutral","sentiment_score":-0.03337864112108946}],"sentiment":"neutral","sentiment_score":-0.03337864112108946,"channel":1,"num_words":4,"start":15.385,"end":16.285},{"sentences":[{"text":"Sir, this is regarding the introductory meeting that we're requesting for managed service provider.","start":17.225,"end":23.325,"sentiment":"neutral","sentiment_score":-0.018784339805798873},{"text":"If you can remember, I was able to touch base with you last February.","start":24.425,"end":27.564999,"sentiment":"neutral","sentiment_score":0.03225424652919173},{"text":"Name of the company I can search, cloud solution IT.","start":29.01,"end":31.99,"sentiment":"neutral","sentiment_score":0.0038002941757440565}],"sentiment":"neutral","sentiment_score":0.005962674628551069,"channel":0,"num_words":38,"start":17.225,"end":31.99},{"sentences":[{"text":"Yeah.","start":32.75,"end":33.07,"sentiment":"neutral","sentiment_score":-0.14977970719337463},{"text":"You know, you're talking to the wrong person, mate.","start":33.07,"end":35.31,"sentiment":"negative","sentiment_score":-0.46396805511580574},{"text":"This is why JM admin makes a deal with this stuff.","start":35.31,"end":38.61,"sentiment":"negative","sentiment_score":-0.4511497102000497},{"text":"You need to talk","start":39.116936,"end":39.916935,"sentiment":"neutral","sentiment_score":-0.24388394132256508}],"sentiment":"negative","sentiment_score":-0.4105469912290573,"channel":1,"num_words":25,"start":32.75,"end":39.916935},{"sentences":[{"text":"Mhmm.","start":39.73694,"end":40.23694,"sentiment":"neutral","sentiment_score":-0.12779584527015686}],"sentiment":"neutral","sentiment_score":-0.12779584527015686,"channel":0,"num_words":1,"start":39.73694,"end":40.23694},{"sentences":[{"text":"to Carrie at head office, not me.","start":39.916935,"end":42.096935,"sentiment":"neutral","sentiment_score":-0.12154665695769447}],"sentiment":"neutral","sentiment_score":-0.12154665695769447,"channel":1,"num_words":7,"start":39.916935,"end":42.096935},{"sentences":[{"text":"Alright.","start":43.09694,"end":43.59694,"sentiment":"neutral","sentiment_score":0.03455086797475815},{"text":"Okay.","start":43.73694,"end":44.13694,"sentiment":"neutral","sentiment_score":0.0670044869184494},{"text":"No no worries.","start":44.13694,"end":44.93694,"sentiment":"neutral","sentiment_score":0.16838890810807547},{"text":"Thank you, Danny.","start":44.93694,"end":45.91694,"sentiment":"positive","sentiment_score":0.5355909864107767}],"sentiment":"neutral","sentiment_score":0.27668687980622053,"channel":0,"num_words":8,"start":43.09694,"end":45.91694},{"sentences":[{"text":"Thank you.","start":46.556934,"end":47.116936,"sentiment":"positive","sentiment_score":0.5561388432979584},{"text":"Bye.","start":47.116936,"end":47.616936,"sentiment":"neutral","sentiment_score":0.1815948784351349}],"sentiment":"positive","sentiment_score":0.4312908550103505,"channel":1,"num_words":3,"start":46.556934,"end":47.616936}]},"summary":{"result":"success","short":"The customer, Ronald, is having a busy day and is trying to reach someone at the head office. He mentions a request for managed service provider and asks the agent, named John, to confirm his identity. The agent, named Carrie, tells him to talk to the head office instead."},"intents":{"segments":[{"text":"Sir, this is regarding the introductory meeting that we're requesting for managed service provider.","start_word":31,"end_word":44,"intents":[{"intent":"Request introductory meeting","confidence_score":0.1288815}]}]},"sentiments":{"segments":[{"text":"Yeah. Hello? Good Hello? afternoon. John, it's Ronald from Cloud Solution IT. How are you doing today? Yeah. Mhmm. Yeah. Busy, man. I'm running around the city. What do you need? Sir, this is regarding the introductory meeting that we're requesting for managed service provider. If you can remember, I was able to touch base with you last February. Name of the company I can search, cloud solution IT. Yeah.","start_word":0,"end_word":69,"sentiment":"neutral","sentiment_score":0.055470872670412064},{"text":"You know, you're talking to the wrong person, mate. This is why JM admin makes a deal with this stuff.","start_word":70,"end_word":89,"sentiment":"negative","sentiment_score":-0.44789963960647583},{"text":"You need to talk Mhmm. to Carrie at head office, not me. Alright. Okay. No no worries.","start_word":90,"end_word":106,"sentiment":"neutral","sentiment_score":-0.06369862705469131},{"text":"Thank you, Danny. Thank you.","start_word":107,"end_word":111,"sentiment":"positive","sentiment_score":0.5368242263793945},{"text":"Bye.","start_word":112,"end_word":112,"sentiment":"neutral","sentiment_score":0.2427600920200348}],"average":{"sentiment":"neutral","sentiment_score":-0.023368114583632527}}}}