{"metadata":{"transaction_key":"deprecated","request_id":"130c0a96-01fd-4875-8040-e7731f2f01e7","sha256":"bba96c0e9188798ee5bff252da74975055111737edbc73ba7dbc865781d7b0e9","created":"2026-03-12T00:34:20.723Z","duration":506.23193,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":1028,"output_tokens":90},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1128,"output_tokens":1131},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1128,"output_tokens":176}},"results":{"channels":[{"alternatives":[{"transcript":"Hello. Good morning. This is Maureen from Airtel tech support. How can I assist you today? Mhmm. Mhmm. Okay. I see. May I know your full name, please, for me to check your account? Okay. Is it okay if I put you on hold? Let me just check your account. Okay. Hello, Andre? Yes. Thank you for waiting. So upon coordinating with the back end team, they advised us just today that the KO IP location issue has now been resolved. And have you can we try to run a speed test and check if the result is locating Australia now instead of US. Then you can also check the iplocation.net website. This site will check your Yale IP location, and it should now display Australia. You mean the speed test result? Are you using the SPITES by Ocala? And it's still Shadow US? Mhmm. Okay. Is it okay if I put you on hold again? Let me just coordinate with the team. Okay. Hang on. Hello, Andrew? Yes. Thank you for waiting. So upon checking, there's still some website that customer were unable to access to and streaming channels. So the back end team will investigate again the issue why some website may still be blocked or experiencing access issues. They will be reaching out to the relevant providers today to request that the IP address be unblock where necessary. And we will continue to coordinate with them. So as of the moment, we still do not have the estimated time for the restoration of this issue, fortunately. Yeah. Actually, we're all good because we do have the list of the web sites and the TV streaming providers that are still blocked with the IP location. Yeah. So, actually, the issue is from Airtel. It's not a network fault. It's about the engineering team that they done after they do the upgrade, boost the speed. Yeah. That's why we're we're not sure also why this is happening because we did not expect this also to happen, especially for long period of time. Yeah. Mhmm. Yeah. So we'll provide you with an update once I receive further information regarding this. And regarding the regarding the your billing for this month, once this is all resolved, we'll coordinate this to the accounts department for them to, like, give you a compensation or a refund or discount for the days that you'll be you have the issue. Mhmm. Yeah. Okay. Thank you. Bye for now. Yeah. Have a great day.","confidence":0.9967589,"words":[{"word":"hello","start":2.0,"end":2.3999999,"confidence":0.9953803,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.15365245938301086},{"word":"good","start":2.3999999,"end":2.6399999,"confidence":0.9960109,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.4223024547100067},{"word":"morning","start":2.6399999,"end":3.12,"confidence":0.99877864,"punctuated_word":"morning.","sentiment":"positive","sentiment_score":0.3822808265686035},{"word":"this","start":3.12,"end":3.36,"confidence":0.9997894,"punctuated_word":"This","sentiment":"positive","sentiment_score":0.33888891339302063},{"word":"is","start":3.36,"end":3.52,"confidence":0.99956924,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.34682273864746094},{"word":"maureen","start":3.52,"end":4.02,"confidence":0.69102013,"punctuated_word":"Maureen","sentiment":"positive","sentiment_score":0.40140366554260254},{"word":"from","start":4.08,"end":4.4,"confidence":0.99843925,"punctuated_word":"from","sentiment":"positive","sentiment_score":0.36626651883125305},{"word":"airtel","start":4.4,"end":4.88,"confidence":0.831306,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":0.2887352406978607},{"word":"tech","start":4.88,"end":5.12,"confidence":0.53252906,"punctuated_word":"tech","sentiment":"positive","sentiment_score":0.33813515305519104},{"word":"support","start":5.12,"end":5.6,"confidence":0.9995971,"punctuated_word":"support.","sentiment":"positive","sentiment_score":0.33532634377479553},{"word":"how","start":5.6,"end":5.8399997,"confidence":0.9998869,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.3885485231876374},{"word":"can","start":5.8399997,"end":6.0,"confidence":0.9999348,"punctuated_word":"can","sentiment":"positive","sentiment_score":0.4123191237449646},{"word":"i","start":6.0,"end":6.08,"confidence":0.99886465,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.3825517892837525},{"word":"assist","start":6.08,"end":6.3199997,"confidence":0.99987113,"punctuated_word":"assist","sentiment":"neutral","sentiment_score":0.32517319917678833},{"word":"you","start":6.3199997,"end":6.56,"confidence":0.9998325,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.3174084722995758},{"word":"today","start":6.56,"end":7.06,"confidence":0.9998317,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.2653942108154297},{"word":"mhmm","start":21.475,"end":21.975,"confidence":0.898968,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.07616809010505676},{"word":"mhmm","start":67.19,"end":67.69,"confidence":0.9642363,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.2513211667537689},{"word":"okay","start":90.149994,"end":90.46999,"confidence":0.82834876,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.001367338001728058},{"word":"i","start":90.46999,"end":90.71,"confidence":0.9885898,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.005478436127305031},{"word":"see","start":90.71,"end":91.21,"confidence":0.9972288,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.001072949729859829},{"word":"may","start":91.35,"end":91.59,"confidence":0.86023283,"punctuated_word":"May","sentiment":"neutral","sentiment_score":0.00930597260594368},{"word":"i","start":91.59,"end":91.67,"confidence":0.9982085,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.007412806153297424},{"word":"know","start":91.67,"end":91.909996,"confidence":0.9997563,"punctuated_word":"know","sentiment":"neutral","sentiment_score":0.021473100408911705},{"word":"your","start":91.909996,"end":92.149994,"confidence":0.99805486,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.015949780121445656},{"word":"full","start":92.149994,"end":92.39,"confidence":0.9995034,"punctuated_word":"full","sentiment":"neutral","sentiment_score":0.049135539680719376},{"word":"name","start":92.39,"end":92.549995,"confidence":0.93091214,"punctuated_word":"name,","sentiment":"neutral","sentiment_score":0.02936523035168648},{"word":"please","start":92.549995,"end":92.78999,"confidence":0.99332404,"punctuated_word":"please,","sentiment":"neutral","sentiment_score":0.027960294857621193},{"word":"for","start":92.78999,"end":92.95,"confidence":0.99898976,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.01636592298746109},{"word":"me","start":92.95,"end":93.189995,"confidence":0.9998599,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.01972077041864395},{"word":"to","start":93.189995,"end":93.35,"confidence":0.9978369,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.015307236462831495},{"word":"check","start":93.35,"end":93.59,"confidence":0.9998431,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.03340056538581848},{"word":"your","start":93.59,"end":93.75,"confidence":0.99968183,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.0184454545378685},{"word":"account","start":93.75,"end":94.25,"confidence":0.99785024,"punctuated_word":"account?","sentiment":"neutral","sentiment_score":0.019093107432127},{"word":"okay","start":98.869995,"end":99.369995,"confidence":0.9947889,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.04547828808426857},{"word":"is","start":100.035,"end":100.275,"confidence":0.9763362,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.04097665846347809},{"word":"it","start":100.275,"end":100.355,"confidence":0.9920041,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.0522494912147522},{"word":"okay","start":100.355,"end":100.675,"confidence":0.9976738,"punctuated_word":"okay","sentiment":"neutral","sentiment_score":0.040954433381557465},{"word":"if","start":100.675,"end":100.835,"confidence":0.998987,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.05345712602138519},{"word":"i","start":100.835,"end":100.915,"confidence":0.9987238,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.033578719943761826},{"word":"put","start":100.915,"end":101.155,"confidence":0.99869764,"punctuated_word":"put","sentiment":"neutral","sentiment_score":0.02753136307001114},{"word":"you","start":101.155,"end":101.235,"confidence":0.9958782,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.014841023832559586},{"word":"on","start":101.235,"end":101.395,"confidence":0.99939096,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.013612411916255953},{"word":"hold","start":101.395,"end":101.715,"confidence":0.9989244,"punctuated_word":"hold?","sentiment":"neutral","sentiment_score":0.02007429301738739},{"word":"let","start":101.715,"end":101.795,"confidence":0.99574226,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.03274035081267357},{"word":"me","start":101.795,"end":101.955,"confidence":0.99973196,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.034542325884103775},{"word":"just","start":101.955,"end":102.195,"confidence":0.9993611,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.02182701602578163},{"word":"check","start":102.195,"end":102.435,"confidence":0.99979085,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.05506739765405655},{"word":"your","start":102.435,"end":102.675,"confidence":0.9995536,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.0256267748773098},{"word":"account","start":102.675,"end":103.175,"confidence":0.99881613,"punctuated_word":"account.","sentiment":"neutral","sentiment_score":0.051070913672447205},{"word":"okay","start":104.675,"end":105.175,"confidence":0.9977977,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.12600593268871307},{"word":"hello","start":162.95499,"end":163.435,"confidence":0.81283724,"punctuated_word":"Hello,","sentiment":"neutral","sentiment_score":0.06997226178646088},{"word":"andre","start":163.435,"end":163.935,"confidence":0.89601755,"punctuated_word":"Andre?","sentiment":"neutral","sentiment_score":0.06567136198282242},{"word":"yes","start":165.59499,"end":165.915,"confidence":0.9915986,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.17403557896614075},{"word":"thank","start":165.915,"end":166.155,"confidence":0.9998982,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.3872759044170379},{"word":"you","start":166.155,"end":166.31499,"confidence":0.9998616,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4010894298553467},{"word":"for","start":166.31499,"end":166.555,"confidence":0.99959403,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.5110691785812378},{"word":"waiting","start":166.555,"end":167.055,"confidence":0.99979204,"punctuated_word":"waiting.","sentiment":"neutral","sentiment_score":0.08832284063100815},{"word":"so","start":167.515,"end":168.015,"confidence":0.9982084,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.08000784367322922},{"word":"upon","start":168.31499,"end":168.715,"confidence":0.8491031,"punctuated_word":"upon","sentiment":"neutral","sentiment_score":0.0903262197971344},{"word":"coordinating","start":168.715,"end":169.215,"confidence":0.9996044,"punctuated_word":"coordinating","sentiment":"neutral","sentiment_score":0.11489520967006683},{"word":"with","start":169.355,"end":169.59499,"confidence":0.9999273,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.12596610188484192},{"word":"the","start":169.59499,"end":169.75499,"confidence":0.99892044,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.09066901355981828},{"word":"back","start":169.75499,"end":169.995,"confidence":0.8201148,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.05277586728334427},{"word":"end","start":169.995,"end":170.23499,"confidence":0.99796224,"punctuated_word":"end","sentiment":"neutral","sentiment_score":0.03598007932305336},{"word":"team","start":170.23499,"end":170.73499,"confidence":0.99821854,"punctuated_word":"team,","sentiment":"neutral","sentiment_score":0.04357753321528435},{"word":"they","start":171.68001,"end":171.84,"confidence":0.9356803,"punctuated_word":"they","sentiment":"neutral","sentiment_score":0.043134089559316635},{"word":"advised","start":171.84,"end":172.34,"confidence":0.8202852,"punctuated_word":"advised","sentiment":"neutral","sentiment_score":0.036643244326114655},{"word":"us","start":172.4,"end":172.9,"confidence":0.9872199,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.020423859357833862},{"word":"just","start":172.96,"end":173.2,"confidence":0.9681434,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.06744535267353058},{"word":"today","start":173.2,"end":173.6,"confidence":0.9896203,"punctuated_word":"today","sentiment":"neutral","sentiment_score":0.06597905606031418},{"word":"that","start":173.6,"end":173.84,"confidence":0.9988501,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.08618804812431335},{"word":"the","start":173.84,"end":174.0,"confidence":0.99881834,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05330970138311386},{"word":"ko","start":174.0,"end":174.4,"confidence":0.7176323,"punctuated_word":"KO","sentiment":"neutral","sentiment_score":0.01346072182059288},{"word":"ip","start":174.4,"end":174.56,"confidence":0.57742494,"punctuated_word":"IP","sentiment":"neutral","sentiment_score":0.014206625521183014},{"word":"location","start":174.56,"end":175.06,"confidence":0.95784533,"punctuated_word":"location","sentiment":"neutral","sentiment_score":-0.04874369502067566},{"word":"issue","start":175.2,"end":175.6,"confidence":0.9990711,"punctuated_word":"issue","sentiment":"neutral","sentiment_score":-0.05026710033416748},{"word":"has","start":175.6,"end":175.76,"confidence":0.86802155,"punctuated_word":"has","sentiment":"neutral","sentiment_score":0.07763966172933578},{"word":"now","start":175.76,"end":176.0,"confidence":0.999019,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.10610614717006683},{"word":"been","start":176.0,"end":176.32,"confidence":0.9996326,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.09172971546649931},{"word":"resolved","start":176.32,"end":176.82,"confidence":0.982715,"punctuated_word":"resolved.","sentiment":"neutral","sentiment_score":0.00902608036994934},{"word":"and","start":177.6,"end":178.1,"confidence":0.995704,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.04545573517680168},{"word":"have","start":178.56,"end":178.8,"confidence":0.9823345,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.046887144446372986},{"word":"you","start":178.8,"end":179.2,"confidence":0.9805572,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04859128966927528},{"word":"can","start":179.36,"end":179.6,"confidence":0.99795914,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.0575893372297287},{"word":"we","start":179.6,"end":179.76,"confidence":0.9963601,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.04829981178045273},{"word":"try","start":179.76,"end":180.0,"confidence":0.9991541,"punctuated_word":"try","sentiment":"neutral","sentiment_score":0.04026207327842712},{"word":"to","start":180.0,"end":180.16,"confidence":0.99890554,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.04557228088378906},{"word":"run","start":180.16,"end":180.4,"confidence":0.9995158,"punctuated_word":"run","sentiment":"neutral","sentiment_score":0.033670004457235336},{"word":"a","start":180.4,"end":180.56,"confidence":0.96523297,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.03483210876584053},{"word":"speed","start":180.56,"end":180.88,"confidence":0.9964928,"punctuated_word":"speed","sentiment":"neutral","sentiment_score":0.02453160472214222},{"word":"test","start":180.88,"end":181.12,"confidence":0.9955623,"punctuated_word":"test","sentiment":"neutral","sentiment_score":0.029448959976434708},{"word":"and","start":181.12,"end":181.44,"confidence":0.9967589,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.016746770590543747},{"word":"check","start":181.44,"end":181.94,"confidence":0.9998462,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.032092057168483734},{"word":"if","start":182.4,"end":182.64,"confidence":0.9992106,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.0270273145288229},{"word":"the","start":182.64,"end":182.8,"confidence":0.94035375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.016608748584985733},{"word":"result","start":182.8,"end":183.3,"confidence":0.9816358,"punctuated_word":"result","sentiment":"neutral","sentiment_score":0.009045178070664406},{"word":"is","start":183.36,"end":183.86,"confidence":0.99923897,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.019678981974720955},{"word":"locating","start":184.8,"end":185.3,"confidence":0.9976029,"punctuated_word":"locating","sentiment":"neutral","sentiment_score":0.0066550131887197495},{"word":"australia","start":186.935,"end":187.415,"confidence":0.9759537,"punctuated_word":"Australia","sentiment":"neutral","sentiment_score":0.004065524786710739},{"word":"now","start":187.415,"end":187.655,"confidence":0.9967115,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.009887665510177612},{"word":"instead","start":187.655,"end":187.975,"confidence":0.98272884,"punctuated_word":"instead","sentiment":"neutral","sentiment_score":0.010688766837120056},{"word":"of","start":187.975,"end":188.215,"confidence":0.9974589,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.007010450586676598},{"word":"us","start":188.215,"end":188.715,"confidence":0.75722957,"punctuated_word":"US.","sentiment":"neutral","sentiment_score":-0.010198481380939484},{"word":"then","start":236.67,"end":237.17,"confidence":0.9790419,"punctuated_word":"Then","sentiment":"neutral","sentiment_score":0.040440261363983154},{"word":"you","start":237.47,"end":237.63,"confidence":0.7898293,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04237114638090134},{"word":"can","start":237.63,"end":237.87,"confidence":0.9998708,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.04118656367063522},{"word":"also","start":237.87,"end":238.37,"confidence":0.99811494,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.029242344200611115},{"word":"check","start":239.31,"end":239.81,"confidence":0.98461133,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.04727448150515556},{"word":"the","start":240.03,"end":240.51001,"confidence":0.6269262,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.038394056260585785},{"word":"iplocation.net","start":240.51001,"end":241.87,"confidence":0.9616662,"punctuated_word":"iplocation.net","sentiment":"neutral","sentiment_score":0.025632012635469437},{"word":"website","start":241.87,"end":242.37,"confidence":0.99548924,"punctuated_word":"website.","sentiment":"neutral","sentiment_score":0.031604986637830734},{"word":"this","start":243.47,"end":243.71,"confidence":0.72807586,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.05477233976125717},{"word":"site","start":243.71,"end":244.03,"confidence":0.9966217,"punctuated_word":"site","sentiment":"neutral","sentiment_score":0.03648028522729874},{"word":"will","start":244.03,"end":244.27,"confidence":0.9965983,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.055188313126564026},{"word":"check","start":244.27,"end":244.51001,"confidence":0.9989084,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.06244698166847229},{"word":"your","start":244.51001,"end":244.83,"confidence":0.9938247,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.04226302355527878},{"word":"yale","start":244.83,"end":245.15001,"confidence":0.3562551,"punctuated_word":"Yale","sentiment":"neutral","sentiment_score":0.03488053381443024},{"word":"ip","start":245.15001,"end":245.39,"confidence":0.9940088,"punctuated_word":"IP","sentiment":"neutral","sentiment_score":0.026760056614875793},{"word":"location","start":245.39,"end":245.89,"confidence":0.8669094,"punctuated_word":"location,","sentiment":"neutral","sentiment_score":0.03446540981531143},{"word":"and","start":246.03,"end":246.27,"confidence":0.99965894,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.058375075459480286},{"word":"it","start":246.27,"end":246.59,"confidence":0.9998142,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.07028160244226456},{"word":"should","start":246.59,"end":246.83,"confidence":0.9997383,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.08700606226921082},{"word":"now","start":246.83,"end":247.33,"confidence":0.998502,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.07557099312543869},{"word":"display","start":247.47,"end":247.95,"confidence":0.994111,"punctuated_word":"display","sentiment":"neutral","sentiment_score":0.05134733766317368},{"word":"australia","start":247.95,"end":248.45,"confidence":0.82074994,"punctuated_word":"Australia.","sentiment":"neutral","sentiment_score":0.033841572701931},{"word":"you","start":259.615,"end":259.775,"confidence":0.683848,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.00938013568520546},{"word":"mean","start":259.775,"end":260.17502,"confidence":0.90041786,"punctuated_word":"mean","sentiment":"neutral","sentiment_score":0.0062040481716394424},{"word":"the","start":260.17502,"end":260.335,"confidence":0.65986043,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.019790278747677803},{"word":"speed","start":260.335,"end":260.655,"confidence":0.9774598,"punctuated_word":"speed","sentiment":"neutral","sentiment_score":0.01557043194770813},{"word":"test","start":260.655,"end":260.91,"confidence":0.9213338,"punctuated_word":"test","sentiment":"neutral","sentiment_score":0.012295948341488838},{"word":"result","start":261.31,"end":261.81,"confidence":0.92384076,"punctuated_word":"result?","sentiment":"neutral","sentiment_score":0.016556596383452415},{"word":"are","start":266.43,"end":266.75,"confidence":0.96461606,"punctuated_word":"Are","sentiment":"neutral","sentiment_score":0.013567108660936356},{"word":"you","start":266.75,"end":266.83002,"confidence":0.99605393,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.011582111939787865},{"word":"using","start":266.83002,"end":267.23,"confidence":0.99940896,"punctuated_word":"using","sentiment":"neutral","sentiment_score":0.008986972272396088},{"word":"the","start":267.23,"end":267.55002,"confidence":0.92222184,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.014701771549880505},{"word":"spites","start":267.55002,"end":268.05002,"confidence":0.9965299,"punctuated_word":"SPITES","sentiment":"neutral","sentiment_score":0.007364300545305014},{"word":"by","start":268.11002,"end":268.35,"confidence":0.99010265,"punctuated_word":"by","sentiment":"neutral","sentiment_score":0.005121673457324505},{"word":"ocala","start":268.35,"end":268.85,"confidence":0.6632346,"punctuated_word":"Ocala?","sentiment":"neutral","sentiment_score":0.008323196321725845},{"word":"and","start":271.71,"end":271.95,"confidence":0.7329047,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.0005164109170436859},{"word":"it's","start":271.95,"end":272.45,"confidence":0.99794173,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.0011182347079738977},{"word":"still","start":272.59,"end":272.99,"confidence":0.8483495,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.004024125635623932},{"word":"shadow","start":272.99,"end":273.49,"confidence":0.70054245,"punctuated_word":"Shadow","sentiment":"neutral","sentiment_score":-0.0068128881976008415},{"word":"us","start":273.87,"end":274.335,"confidence":0.83392453,"punctuated_word":"US?","sentiment":"neutral","sentiment_score":-0.0030052014626562595},{"word":"mhmm","start":276.975,"end":277.475,"confidence":0.9482012,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.00305232428945601},{"word":"okay","start":281.775,"end":282.275,"confidence":0.95640665,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.012608116492629051},{"word":"is","start":283.615,"end":283.775,"confidence":0.93000335,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.009841624647378922},{"word":"it","start":283.775,"end":283.935,"confidence":0.9993199,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.017696181312203407},{"word":"okay","start":283.935,"end":284.255,"confidence":0.99885,"punctuated_word":"okay","sentiment":"neutral","sentiment_score":0.012805884703993796},{"word":"if","start":284.255,"end":284.41498,"confidence":0.99895513,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.01359474565833807},{"word":"i","start":284.41498,"end":284.495,"confidence":0.99827635,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.007938651368021965},{"word":"put","start":284.495,"end":284.735,"confidence":0.9986084,"punctuated_word":"put","sentiment":"neutral","sentiment_score":0.0017884746193885803},{"word":"you","start":284.735,"end":284.895,"confidence":0.9980708,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0013578440994024277},{"word":"on","start":284.895,"end":285.055,"confidence":0.99836785,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.0070924293249845505},{"word":"hold","start":285.055,"end":285.29498,"confidence":0.99985826,"punctuated_word":"hold","sentiment":"neutral","sentiment_score":0.005967903882265091},{"word":"again","start":285.29498,"end":285.535,"confidence":0.99684,"punctuated_word":"again?","sentiment":"neutral","sentiment_score":0.0040872711688280106},{"word":"let","start":285.535,"end":285.69498,"confidence":0.99945706,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.01384405605494976},{"word":"me","start":285.69498,"end":285.85498,"confidence":0.99992704,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.018917594105005264},{"word":"just","start":285.85498,"end":286.095,"confidence":0.9996942,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.012923764064908028},{"word":"coordinate","start":286.095,"end":286.595,"confidence":0.99499434,"punctuated_word":"coordinate","sentiment":"neutral","sentiment_score":0.014744192361831663},{"word":"with","start":286.815,"end":287.055,"confidence":0.7588888,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.032189980149269104},{"word":"the","start":287.055,"end":287.215,"confidence":0.9879459,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.019323408603668213},{"word":"team","start":287.215,"end":287.715,"confidence":0.9975004,"punctuated_word":"team.","sentiment":"neutral","sentiment_score":0.01755160465836525},{"word":"okay","start":287.88,"end":288.28,"confidence":0.8815509,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.020652946084737778},{"word":"hang","start":288.28,"end":288.78,"confidence":0.7249418,"punctuated_word":"Hang","sentiment":"neutral","sentiment_score":0.011148794554173946},{"word":"on","start":291.88,"end":292.38,"confidence":0.8972862,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":0.01482400018721819},{"word":"hello","start":315.89502,"end":316.39502,"confidence":0.8055403,"punctuated_word":"Hello,","sentiment":"neutral","sentiment_score":0.019998978823423386},{"word":"andrew","start":316.45502,"end":316.95502,"confidence":0.99452126,"punctuated_word":"Andrew?","sentiment":"neutral","sentiment_score":0.026485159993171692},{"word":"yes","start":318.81,"end":318.97,"confidence":0.98648775,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.0933334156870842},{"word":"thank","start":318.97,"end":319.16998,"confidence":0.99986744,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.27798378467559814},{"word":"you","start":319.16998,"end":319.37,"confidence":0.9998853,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2847907841205597},{"word":"for","start":319.37,"end":319.61002,"confidence":0.99977845,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.28303807973861694},{"word":"waiting","start":319.61002,"end":320.11002,"confidence":0.9997765,"punctuated_word":"waiting.","sentiment":"neutral","sentiment_score":0.2924191355705261},{"word":"so","start":320.41,"end":320.91,"confidence":0.99851555,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.07732130587100983},{"word":"upon","start":321.77002,"end":322.17,"confidence":0.9220144,"punctuated_word":"upon","sentiment":"neutral","sentiment_score":-0.022423647344112396},{"word":"checking","start":322.17,"end":322.67,"confidence":0.98520696,"punctuated_word":"checking,","sentiment":"neutral","sentiment_score":-0.02635614573955536},{"word":"there's","start":323.61002,"end":324.09,"confidence":0.8838502,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.07098706066608429},{"word":"still","start":324.09,"end":324.41,"confidence":0.9995259,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.1615811288356781},{"word":"some","start":324.41,"end":324.91,"confidence":0.99984896,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.1355951875448227},{"word":"website","start":325.21002,"end":325.71002,"confidence":0.98596525,"punctuated_word":"website","sentiment":"neutral","sentiment_score":-0.13571880757808685},{"word":"that","start":326.01,"end":326.51,"confidence":0.9934876,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.13297632336616516},{"word":"customer","start":326.57,"end":327.07,"confidence":0.9454292,"punctuated_word":"customer","sentiment":"neutral","sentiment_score":-0.1071082055568695},{"word":"were","start":327.29,"end":327.61002,"confidence":0.9124245,"punctuated_word":"were","sentiment":"neutral","sentiment_score":-0.1634562909603119},{"word":"unable","start":327.61002,"end":328.09,"confidence":0.98488694,"punctuated_word":"unable","sentiment":"neutral","sentiment_score":-0.200923353433609},{"word":"to","start":328.09,"end":328.25,"confidence":0.99782735,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.14741483330726624},{"word":"access","start":328.25,"end":328.73,"confidence":0.99981016,"punctuated_word":"access","sentiment":"neutral","sentiment_score":-0.09472572058439256},{"word":"to","start":328.73,"end":329.23,"confidence":0.5372548,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.08284486830234528},{"word":"and","start":330.57,"end":330.81,"confidence":0.8673868,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.1050288826227188},{"word":"streaming","start":330.81,"end":331.31,"confidence":0.97924656,"punctuated_word":"streaming","sentiment":"neutral","sentiment_score":-0.0902877151966095},{"word":"channels","start":331.61002,"end":332.11002,"confidence":0.9718215,"punctuated_word":"channels.","sentiment":"neutral","sentiment_score":-0.15344014763832092},{"word":"so","start":332.945,"end":333.445,"confidence":0.9994394,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.10762972384691238},{"word":"the","start":334.865,"end":335.185,"confidence":0.94700015,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.13328228890895844},{"word":"back","start":335.185,"end":335.345,"confidence":0.76241356,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.05896686762571335},{"word":"end","start":335.345,"end":335.585,"confidence":0.99882895,"punctuated_word":"end","sentiment":"neutral","sentiment_score":-0.07378576695919037},{"word":"team","start":335.585,"end":335.825,"confidence":0.99740845,"punctuated_word":"team","sentiment":"neutral","sentiment_score":-0.13939666748046875},{"word":"will","start":335.825,"end":336.225,"confidence":0.99902284,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.11418282240629196},{"word":"investigate","start":336.225,"end":336.725,"confidence":0.9990017,"punctuated_word":"investigate","sentiment":"neutral","sentiment_score":-0.117637500166893},{"word":"again","start":336.865,"end":337.105,"confidence":0.9210185,"punctuated_word":"again","sentiment":"neutral","sentiment_score":-0.1534830629825592},{"word":"the","start":337.105,"end":337.265,"confidence":0.99472225,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1622506082057953},{"word":"issue","start":337.265,"end":337.505,"confidence":0.9993362,"punctuated_word":"issue","sentiment":"neutral","sentiment_score":-0.13024431467056274},{"word":"why","start":337.505,"end":337.745,"confidence":0.75726163,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.1172732040286064},{"word":"some","start":337.745,"end":338.065,"confidence":0.998787,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.1674661785364151},{"word":"website","start":338.065,"end":338.565,"confidence":0.99676764,"punctuated_word":"website","sentiment":"neutral","sentiment_score":-0.1795518845319748},{"word":"may","start":338.705,"end":338.945,"confidence":0.99904436,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.171954408288002},{"word":"still","start":338.945,"end":339.185,"confidence":0.9977285,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.22084186971187592},{"word":"be","start":339.185,"end":339.425,"confidence":0.99924845,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.1959228366613388},{"word":"blocked","start":339.425,"end":339.665,"confidence":0.891716,"punctuated_word":"blocked","sentiment":"neutral","sentiment_score":-0.18122732639312744},{"word":"or","start":339.665,"end":339.905,"confidence":0.97109795,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.22532299160957336},{"word":"experiencing","start":339.905,"end":340.405,"confidence":0.9994672,"punctuated_word":"experiencing","sentiment":"neutral","sentiment_score":-0.19905439019203183},{"word":"access","start":340.705,"end":341.105,"confidence":0.9990941,"punctuated_word":"access","sentiment":"neutral","sentiment_score":-0.20576143264770508},{"word":"issues","start":341.105,"end":341.605,"confidence":0.9975198,"punctuated_word":"issues.","sentiment":"neutral","sentiment_score":-0.14510121941566467},{"word":"they","start":342.945,"end":343.185,"confidence":0.941806,"punctuated_word":"They","sentiment":"neutral","sentiment_score":-0.08098156005144119},{"word":"will","start":343.185,"end":343.505,"confidence":0.9999167,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.05960247665643692},{"word":"be","start":343.505,"end":343.745,"confidence":0.99969935,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.06114104390144348},{"word":"reaching","start":343.745,"end":344.145,"confidence":0.9999659,"punctuated_word":"reaching","sentiment":"neutral","sentiment_score":-0.050111204385757446},{"word":"out","start":344.145,"end":344.385,"confidence":0.99940455,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.05021540448069573},{"word":"to","start":344.385,"end":344.545,"confidence":0.9987801,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.06503255665302277},{"word":"the","start":344.545,"end":344.705,"confidence":0.9707506,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05467865616083145},{"word":"relevant","start":344.705,"end":345.205,"confidence":0.9999484,"punctuated_word":"relevant","sentiment":"neutral","sentiment_score":-0.039951495826244354},{"word":"providers","start":345.265,"end":345.765,"confidence":0.9992606,"punctuated_word":"providers","sentiment":"neutral","sentiment_score":-0.05180974304676056},{"word":"today","start":345.825,"end":346.225,"confidence":0.98871607,"punctuated_word":"today","sentiment":"neutral","sentiment_score":0.01921253651380539},{"word":"to","start":346.225,"end":346.385,"confidence":0.9906887,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0012290030717849731},{"word":"request","start":346.385,"end":346.785,"confidence":0.9994097,"punctuated_word":"request","sentiment":"neutral","sentiment_score":0.0010930150747299194},{"word":"that","start":346.785,"end":347.025,"confidence":0.9959443,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.04508381336927414},{"word":"the","start":347.025,"end":347.185,"confidence":0.998321,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04217138886451721},{"word":"ip","start":347.185,"end":347.505,"confidence":0.9997986,"punctuated_word":"IP","sentiment":"neutral","sentiment_score":-0.02824508771300316},{"word":"address","start":347.505,"end":347.985,"confidence":0.99926156,"punctuated_word":"address","sentiment":"neutral","sentiment_score":-0.04915519431233406},{"word":"be","start":347.985,"end":348.145,"confidence":0.9416136,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.05794387310743332},{"word":"unblock","start":348.145,"end":348.6,"confidence":0.88593954,"punctuated_word":"unblock","sentiment":"neutral","sentiment_score":-0.09415949881076811},{"word":"where","start":348.68,"end":348.76,"confidence":0.7254516,"punctuated_word":"where","sentiment":"neutral","sentiment_score":-0.07055418193340302},{"word":"necessary","start":348.76,"end":349.26,"confidence":0.7682314,"punctuated_word":"necessary.","sentiment":"neutral","sentiment_score":-0.06013902649283409},{"word":"and","start":350.2,"end":350.44,"confidence":0.5050246,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.01959409192204475},{"word":"we","start":350.44,"end":350.6,"confidence":0.9984023,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.02190080843865871},{"word":"will","start":350.6,"end":350.84,"confidence":0.99975663,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.012972407042980194},{"word":"continue","start":350.84,"end":351.24002,"confidence":0.99985135,"punctuated_word":"continue","sentiment":"neutral","sentiment_score":-0.01722913235425949},{"word":"to","start":351.24002,"end":351.32,"confidence":0.6965572,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.008019212633371353},{"word":"coordinate","start":351.32,"end":351.80002,"confidence":0.99925786,"punctuated_word":"coordinate","sentiment":"neutral","sentiment_score":-0.007065117359161377},{"word":"with","start":351.80002,"end":352.04,"confidence":0.9995141,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.0018564164638519287},{"word":"them","start":352.04,"end":352.54,"confidence":0.9958626,"punctuated_word":"them.","sentiment":"neutral","sentiment_score":-0.02279682643711567},{"word":"so","start":353.0,"end":353.32,"confidence":0.9992835,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.04745961353182793},{"word":"as","start":353.32,"end":353.48,"confidence":0.949019,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.0679977536201477},{"word":"of","start":353.48,"end":353.72,"confidence":0.9996269,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.09344752877950668},{"word":"the","start":353.72,"end":353.80002,"confidence":0.9997327,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.09220753610134123},{"word":"moment","start":353.80002,"end":354.2,"confidence":0.9969394,"punctuated_word":"moment,","sentiment":"neutral","sentiment_score":-0.1346384584903717},{"word":"we","start":354.2,"end":354.52002,"confidence":0.9947826,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.13470590114593506},{"word":"still","start":354.52002,"end":354.76,"confidence":0.9959688,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.17013001441955566},{"word":"do","start":354.76,"end":354.92,"confidence":0.9992667,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.17097947001457214},{"word":"not","start":354.92,"end":355.16,"confidence":0.9996978,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.14368291199207306},{"word":"have","start":355.16,"end":355.48,"confidence":0.9998716,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.18495985865592957},{"word":"the","start":355.48,"end":355.80002,"confidence":0.999676,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.20553143322467804},{"word":"estimated","start":355.80002,"end":356.30002,"confidence":0.9974004,"punctuated_word":"estimated","sentiment":"neutral","sentiment_score":-0.17725662887096405},{"word":"time","start":356.36002,"end":356.6,"confidence":0.999729,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.15074530243873596},{"word":"for","start":356.6,"end":356.84,"confidence":0.99986076,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.2374415397644043},{"word":"the","start":356.84,"end":357.0,"confidence":0.9997595,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.21840856969356537},{"word":"restoration","start":357.0,"end":357.5,"confidence":0.9992322,"punctuated_word":"restoration","sentiment":"neutral","sentiment_score":-0.1859809458255768},{"word":"of","start":357.64,"end":357.80002,"confidence":0.9999156,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.22040142118930817},{"word":"this","start":357.80002,"end":358.04,"confidence":0.9997563,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.21835121512413025},{"word":"issue","start":358.04,"end":358.54,"confidence":0.97222394,"punctuated_word":"issue,","sentiment":"neutral","sentiment_score":-0.14321951568126678},{"word":"fortunately","start":359.16,"end":359.66,"confidence":0.8229925,"punctuated_word":"fortunately.","sentiment":"neutral","sentiment_score":-0.11777579039335252},{"word":"yeah","start":361.16,"end":361.66,"confidence":0.9809035,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.025995800271630287},{"word":"actually","start":374.28497,"end":374.78497,"confidence":0.95597327,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":0.2011280059814453},{"word":"we're","start":374.84497,"end":375.34497,"confidence":0.9712383,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.24844954907894137},{"word":"all","start":375.405,"end":375.645,"confidence":0.9863457,"punctuated_word":"all","sentiment":"positive","sentiment_score":0.3642631471157074},{"word":"good","start":375.645,"end":376.145,"confidence":0.8232743,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.34883010387420654},{"word":"because","start":376.28497,"end":376.78497,"confidence":0.8317325,"punctuated_word":"because","sentiment":"positive","sentiment_score":0.35679689049720764},{"word":"we","start":376.925,"end":377.085,"confidence":0.9859389,"punctuated_word":"we","sentiment":"positive","sentiment_score":0.4404944181442261},{"word":"do","start":377.085,"end":377.245,"confidence":0.992796,"punctuated_word":"do","sentiment":"positive","sentiment_score":0.4575089514255524},{"word":"have","start":377.245,"end":377.565,"confidence":0.9891894,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.4507265090942383},{"word":"the","start":377.565,"end":377.805,"confidence":0.9662823,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.3410734534263611},{"word":"list","start":377.805,"end":378.205,"confidence":0.8961176,"punctuated_word":"list","sentiment":"neutral","sentiment_score":0.2973400950431824},{"word":"of","start":378.205,"end":378.44498,"confidence":0.982948,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.3010527193546295},{"word":"the","start":378.44498,"end":378.60498,"confidence":0.9601074,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.16544288396835327},{"word":"web","start":378.60498,"end":378.9,"confidence":0.91107655,"punctuated_word":"web","sentiment":"neutral","sentiment_score":0.1471976786851883},{"word":"sites","start":378.9,"end":379.3,"confidence":0.9887139,"punctuated_word":"sites","sentiment":"neutral","sentiment_score":0.10203754901885986},{"word":"and","start":379.3,"end":379.8,"confidence":0.9441359,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.12555775046348572},{"word":"the","start":380.5,"end":380.66,"confidence":0.96892893,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.16172277927398682},{"word":"tv","start":380.66,"end":380.97998,"confidence":0.99877864,"punctuated_word":"TV","sentiment":"neutral","sentiment_score":0.1379382312297821},{"word":"streaming","start":380.97998,"end":381.47998,"confidence":0.9975581,"punctuated_word":"streaming","sentiment":"neutral","sentiment_score":0.10803381353616714},{"word":"providers","start":381.94,"end":382.44,"confidence":0.9977335,"punctuated_word":"providers","sentiment":"neutral","sentiment_score":0.15238353610038757},{"word":"that","start":382.58,"end":383.08,"confidence":0.99830663,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.13019204139709473},{"word":"are","start":383.22,"end":383.38,"confidence":0.5163753,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.17019794881343842},{"word":"still","start":383.38,"end":383.88,"confidence":0.99713683,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.1447044312953949},{"word":"blocked","start":384.34,"end":384.84,"confidence":0.62939996,"punctuated_word":"blocked","sentiment":"neutral","sentiment_score":0.295854389667511},{"word":"with","start":385.38,"end":385.54,"confidence":0.99694914,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.19526126980781555},{"word":"the","start":385.54,"end":385.78,"confidence":0.99948287,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.2500275671482086},{"word":"ip","start":385.78,"end":386.1,"confidence":0.9995098,"punctuated_word":"IP","sentiment":"neutral","sentiment_score":0.19601014256477356},{"word":"location","start":386.1,"end":386.6,"confidence":0.9972009,"punctuated_word":"location.","sentiment":"neutral","sentiment_score":0.08334890007972717},{"word":"yeah","start":424.845,"end":425.245,"confidence":0.9948963,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.06246567890048027},{"word":"so","start":425.245,"end":425.725,"confidence":0.89125526,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":-0.056339189410209656},{"word":"actually","start":425.725,"end":426.225,"confidence":0.99917436,"punctuated_word":"actually,","sentiment":"neutral","sentiment_score":-0.04983827471733093},{"word":"the","start":426.845,"end":427.005,"confidence":0.5920836,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06844489276409149},{"word":"issue","start":427.005,"end":427.505,"confidence":0.80951923,"punctuated_word":"issue","sentiment":"neutral","sentiment_score":-0.1050289422273636},{"word":"is","start":429.245,"end":429.565,"confidence":0.944977,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.07051648944616318},{"word":"from","start":429.565,"end":430.065,"confidence":0.95170236,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.09049200266599657},{"word":"airtel","start":430.125,"end":430.625,"confidence":0.97774875,"punctuated_word":"Airtel.","sentiment":"neutral","sentiment_score":-0.0795334056019783},{"word":"it's","start":431.805,"end":432.125,"confidence":0.9943954,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.12370021641254424},{"word":"not","start":432.125,"end":432.365,"confidence":0.99841154,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.10884658992290495},{"word":"a","start":432.365,"end":432.445,"confidence":0.70930976,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.11857394129037856},{"word":"network","start":432.445,"end":432.945,"confidence":0.99931335,"punctuated_word":"network","sentiment":"neutral","sentiment_score":-0.19164274632930756},{"word":"fault","start":433.005,"end":433.325,"confidence":0.84789693,"punctuated_word":"fault.","sentiment":"neutral","sentiment_score":-0.15621322393417358},{"word":"it's","start":433.325,"end":433.565,"confidence":0.99960226,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.07311230897903442},{"word":"about","start":433.565,"end":434.065,"confidence":0.99905974,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.08989834040403366},{"word":"the","start":434.125,"end":434.365,"confidence":0.9341404,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1093815490603447},{"word":"engineering","start":434.365,"end":434.865,"confidence":0.9998363,"punctuated_word":"engineering","sentiment":"neutral","sentiment_score":-0.08543562889099121},{"word":"team","start":435.165,"end":435.48502,"confidence":0.99920064,"punctuated_word":"team","sentiment":"neutral","sentiment_score":-0.10312005877494812},{"word":"that","start":435.48502,"end":435.98502,"confidence":0.9899811,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.08194667100906372},{"word":"they","start":436.28998,"end":436.78998,"confidence":0.9988651,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.0900321900844574},{"word":"done","start":437.25,"end":437.65,"confidence":0.69596875,"punctuated_word":"done","sentiment":"neutral","sentiment_score":-0.09401977062225342},{"word":"after","start":437.65,"end":438.15,"confidence":0.4199583,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.08433585613965988},{"word":"they","start":438.21,"end":438.71,"confidence":0.8293725,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.10488104820251463},{"word":"do","start":439.33,"end":439.49,"confidence":0.85382676,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.08988277614116669},{"word":"the","start":439.49,"end":439.72998,"confidence":0.9990109,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.08488773554563522},{"word":"upgrade","start":439.72998,"end":440.22998,"confidence":0.7044873,"punctuated_word":"upgrade,","sentiment":"neutral","sentiment_score":-0.07437795400619507},{"word":"boost","start":440.77,"end":441.16998,"confidence":0.65836954,"punctuated_word":"boost","sentiment":"neutral","sentiment_score":-0.04962419345974922},{"word":"the","start":441.16998,"end":441.33,"confidence":0.93922645,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.08179521560668945},{"word":"speed","start":441.33,"end":441.83,"confidence":0.9861852,"punctuated_word":"speed.","sentiment":"neutral","sentiment_score":-0.08185712993144989},{"word":"yeah","start":442.53,"end":443.03,"confidence":0.99331236,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.09804902970790864},{"word":"that's","start":443.25,"end":443.56998,"confidence":0.9992354,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.1199326440691948},{"word":"why","start":443.56998,"end":443.97,"confidence":0.99981064,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.1048215851187706},{"word":"we're","start":443.97,"end":444.47,"confidence":0.95465124,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.17324870824813843},{"word":"we're","start":444.53,"end":444.84998,"confidence":0.99335897,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.21542011201381683},{"word":"not","start":444.84998,"end":445.09,"confidence":0.99946064,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.2261289358139038},{"word":"sure","start":445.09,"end":445.59,"confidence":0.99974436,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":-0.24651002883911133},{"word":"also","start":445.65,"end":446.15,"confidence":0.85767686,"punctuated_word":"also","sentiment":"neutral","sentiment_score":-0.24258799850940704},{"word":"why","start":446.37,"end":446.77,"confidence":0.9825922,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.18286177515983584},{"word":"this","start":446.77,"end":447.09,"confidence":0.99980193,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.3190673589706421},{"word":"is","start":447.09,"end":447.25,"confidence":0.9993149,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.3105435371398926},{"word":"happening","start":447.25,"end":447.72998,"confidence":0.99992704,"punctuated_word":"happening","sentiment":"neutral","sentiment_score":-0.3091807961463928},{"word":"because","start":447.72998,"end":448.05,"confidence":0.66479427,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.19763164222240448},{"word":"we","start":448.05,"end":448.21,"confidence":0.9964947,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.26432904601097107},{"word":"did","start":448.21,"end":448.44998,"confidence":0.49980807,"punctuated_word":"did","sentiment":"neutral","sentiment_score":-0.31039634346961975},{"word":"not","start":448.44998,"end":448.77,"confidence":0.999252,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.327014684677124},{"word":"expect","start":448.77,"end":449.27,"confidence":0.9197573,"punctuated_word":"expect","sentiment":"negative","sentiment_score":-0.3454044759273529},{"word":"this","start":449.40997,"end":449.65,"confidence":0.9795139,"punctuated_word":"this","sentiment":"negative","sentiment_score":-0.39533647894859314},{"word":"also","start":449.65,"end":449.97,"confidence":0.99728966,"punctuated_word":"also","sentiment":"negative","sentiment_score":-0.3575466275215149},{"word":"to","start":449.97,"end":450.12997,"confidence":0.9990007,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.3829773962497711},{"word":"happen","start":450.12997,"end":450.62997,"confidence":0.8356439,"punctuated_word":"happen,","sentiment":"neutral","sentiment_score":-0.3156808018684387},{"word":"especially","start":451.005,"end":451.40503,"confidence":0.9969452,"punctuated_word":"especially","sentiment":"neutral","sentiment_score":-0.31570670008659363},{"word":"for","start":451.40503,"end":451.90503,"confidence":0.9567342,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.2918890714645386},{"word":"long","start":453.005,"end":453.325,"confidence":0.89738667,"punctuated_word":"long","sentiment":"neutral","sentiment_score":-0.22401683032512665},{"word":"period","start":453.325,"end":453.725,"confidence":0.98689044,"punctuated_word":"period","sentiment":"neutral","sentiment_score":-0.21161721646785736},{"word":"of","start":453.725,"end":453.885,"confidence":0.99942195,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.252343088388443},{"word":"time","start":453.885,"end":454.385,"confidence":0.9988605,"punctuated_word":"time.","sentiment":"neutral","sentiment_score":-0.20415014028549192},{"word":"yeah","start":457.165,"end":457.665,"confidence":0.80842566,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.030751613900065426},{"word":"mhmm","start":459.96503,"end":460.46503,"confidence":0.922509,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.013086851686239244},{"word":"yeah","start":463.63998,"end":463.88,"confidence":0.7260566,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.056283287703990936},{"word":"so","start":463.88,"end":464.36,"confidence":0.99467033,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.053039588034152985},{"word":"we'll","start":464.36,"end":464.68,"confidence":0.757306,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":0.0813181921839714},{"word":"provide","start":464.68,"end":465.08,"confidence":0.99982506,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":0.08195623010396957},{"word":"you","start":465.08,"end":465.24,"confidence":0.99990034,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.09097957611083984},{"word":"with","start":465.24,"end":465.48,"confidence":0.99991095,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.09552012383937836},{"word":"an","start":465.48,"end":465.63998,"confidence":0.99969184,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.06970381736755371},{"word":"update","start":465.63998,"end":466.12,"confidence":0.99992955,"punctuated_word":"update","sentiment":"neutral","sentiment_score":0.07137921452522278},{"word":"once","start":466.12,"end":466.62,"confidence":0.9991634,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.054045386612415314},{"word":"i","start":467.0,"end":467.24,"confidence":0.99493235,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.05058607831597328},{"word":"receive","start":467.24,"end":467.72,"confidence":0.9103647,"punctuated_word":"receive","sentiment":"neutral","sentiment_score":0.038718707859516144},{"word":"further","start":467.72,"end":468.12,"confidence":0.99966013,"punctuated_word":"further","sentiment":"neutral","sentiment_score":0.04761412367224693},{"word":"information","start":468.12,"end":468.62,"confidence":0.99955493,"punctuated_word":"information","sentiment":"neutral","sentiment_score":0.03669008985161781},{"word":"regarding","start":468.84,"end":469.32,"confidence":0.9998579,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":0.03174837678670883},{"word":"this","start":469.32,"end":469.82,"confidence":0.9754394,"punctuated_word":"this.","sentiment":"neutral","sentiment_score":0.04648700729012489},{"word":"and","start":470.28,"end":470.68,"confidence":0.99903667,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.05106054991483688},{"word":"regarding","start":470.68,"end":471.18,"confidence":0.9994191,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":0.028348850086331367},{"word":"the","start":471.96,"end":472.04,"confidence":0.9886098,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04289621114730835},{"word":"regarding","start":472.2,"end":472.7,"confidence":0.998367,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":0.028639622032642365},{"word":"the","start":472.84,"end":473.08,"confidence":0.7545618,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03967523202300072},{"word":"your","start":473.24,"end":473.56,"confidence":0.9966223,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.03817290812730789},{"word":"billing","start":473.56,"end":473.96,"confidence":0.9973303,"punctuated_word":"billing","sentiment":"neutral","sentiment_score":0.032802991569042206},{"word":"for","start":473.96,"end":474.28,"confidence":0.9989303,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.006256453692913055},{"word":"this","start":474.28,"end":474.52,"confidence":0.9998896,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.011979341506958008},{"word":"month","start":474.52,"end":475.02,"confidence":0.9822035,"punctuated_word":"month,","sentiment":"neutral","sentiment_score":0.030113961547613144},{"word":"once","start":475.72,"end":476.22,"confidence":0.9915513,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.05529050529003143},{"word":"this","start":476.44,"end":476.94,"confidence":0.994534,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.02252187579870224},{"word":"is","start":477.0,"end":477.24,"confidence":0.8853511,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.051107876002788544},{"word":"all","start":477.24,"end":477.48,"confidence":0.9987226,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.0857788696885109},{"word":"resolved","start":477.48,"end":477.98,"confidence":0.99576616,"punctuated_word":"resolved,","sentiment":"neutral","sentiment_score":0.07878045737743378},{"word":"we'll","start":480.055,"end":480.375,"confidence":0.850981,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":0.1124277040362358},{"word":"coordinate","start":480.375,"end":480.875,"confidence":0.99968135,"punctuated_word":"coordinate","sentiment":"neutral","sentiment_score":0.07803671061992645},{"word":"this","start":480.935,"end":481.17502,"confidence":0.99961674,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.11817771941423416},{"word":"to","start":481.17502,"end":481.33502,"confidence":0.9989505,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1522475630044937},{"word":"the","start":481.33502,"end":481.495,"confidence":0.99935466,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1118931695818901},{"word":"accounts","start":481.495,"end":481.975,"confidence":0.9738502,"punctuated_word":"accounts","sentiment":"neutral","sentiment_score":0.05754856765270233},{"word":"department","start":481.975,"end":482.475,"confidence":0.99926454,"punctuated_word":"department","sentiment":"neutral","sentiment_score":0.06963488459587097},{"word":"for","start":483.015,"end":483.17502,"confidence":0.99647576,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.1745266616344452},{"word":"them","start":483.17502,"end":483.495,"confidence":0.99995446,"punctuated_word":"them","sentiment":"neutral","sentiment_score":0.07903334498405457},{"word":"to","start":483.495,"end":483.815,"confidence":0.9985809,"punctuated_word":"to,","sentiment":"neutral","sentiment_score":0.13799703121185303},{"word":"like","start":483.815,"end":484.055,"confidence":0.9997227,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.14406022429466248},{"word":"give","start":484.055,"end":484.295,"confidence":0.99991584,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.13147136569023132},{"word":"you","start":484.295,"end":484.45502,"confidence":0.9996012,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0944635346531868},{"word":"a","start":484.45502,"end":484.695,"confidence":0.9921095,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.13761046528816223},{"word":"compensation","start":484.695,"end":485.195,"confidence":0.9994388,"punctuated_word":"compensation","sentiment":"neutral","sentiment_score":0.0722355768084526},{"word":"or","start":485.495,"end":485.995,"confidence":0.97237056,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.12346719205379486},{"word":"a","start":486.375,"end":486.535,"confidence":0.7569926,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.15394234657287598},{"word":"refund","start":486.535,"end":486.935,"confidence":0.9998072,"punctuated_word":"refund","sentiment":"neutral","sentiment_score":0.09128781408071518},{"word":"or","start":486.935,"end":487.255,"confidence":0.99779534,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.08259516209363937},{"word":"discount","start":487.255,"end":487.73502,"confidence":0.768542,"punctuated_word":"discount","sentiment":"neutral","sentiment_score":0.06697957962751389},{"word":"for","start":487.73502,"end":487.89502,"confidence":0.9995498,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.07304053753614426},{"word":"the","start":487.89502,"end":488.055,"confidence":0.99872833,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0599629208445549},{"word":"days","start":488.055,"end":488.375,"confidence":0.9198128,"punctuated_word":"days","sentiment":"neutral","sentiment_score":0.05662435665726662},{"word":"that","start":488.375,"end":488.875,"confidence":0.99925023,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.04110822454094887},{"word":"you'll","start":489.015,"end":489.255,"confidence":0.9257211,"punctuated_word":"you'll","sentiment":"neutral","sentiment_score":0.04765954241156578},{"word":"be","start":489.255,"end":489.415,"confidence":0.9994703,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.03477556258440018},{"word":"you","start":489.815,"end":489.975,"confidence":0.9989353,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0026094019412994385},{"word":"have","start":489.975,"end":490.475,"confidence":0.9975925,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.01454613357782364},{"word":"the","start":491.12,"end":491.28,"confidence":0.999653,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0028919726610183716},{"word":"issue","start":491.28,"end":491.78,"confidence":0.96262634,"punctuated_word":"issue.","sentiment":"neutral","sentiment_score":0.0109908077865839},{"word":"mhmm","start":494.24,"end":494.74,"confidence":0.9505575,"punctuated_word":"Mhmm.","sentiment":"positive","sentiment_score":0.4005565643310547},{"word":"yeah","start":496.08,"end":496.58,"confidence":0.9769652,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.17619076371192932},{"word":"okay","start":499.03998,"end":499.52,"confidence":0.9574702,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.26799777150154114},{"word":"thank","start":499.52,"end":499.75998,"confidence":0.9991021,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.41672283411026},{"word":"you","start":499.75998,"end":500.08,"confidence":0.9995176,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.3651928305625915},{"word":"bye","start":500.08,"end":500.31998,"confidence":0.9998276,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.2869777977466583},{"word":"for","start":500.31998,"end":500.56,"confidence":0.9984762,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.2985524833202362},{"word":"now","start":500.56,"end":501.06,"confidence":0.99981403,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.31438249349594116},{"word":"yeah","start":503.68,"end":504.0,"confidence":0.9549384,"punctuated_word":"Yeah.","sentiment":"positive","sentiment_score":0.5634405612945557},{"word":"have","start":504.0,"end":504.24,"confidence":0.99733436,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.7235047817230225},{"word":"a","start":504.24,"end":504.31998,"confidence":0.9996147,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.7411035299301147},{"word":"great","start":504.31998,"end":504.56,"confidence":0.99982065,"punctuated_word":"great","sentiment":"positive","sentiment_score":0.8779670000076294},{"word":"day","start":504.56,"end":505.06,"confidence":0.9994271,"punctuated_word":"day.","sentiment":"neutral","sentiment_score":-0.08542394638061523}],"paragraphs":{"transcript":"\nHello. Good morning. This is Maureen from Airtel tech support. How can I assist you today? Mhmm.\n\nMhmm. Okay. I see. May I know your full name, please, for me to check your account? Okay.\n\nIs it okay if I put you on hold? Let me just check your account. Okay. Hello, Andre? Yes.\n\nThank you for waiting. So upon coordinating with the back end team, they advised us just today that the KO IP location issue has now been resolved. And have you can we try to run a speed test and check if the result is locating Australia now instead of US. Then you can also check the iplocation.net website. This site will check your Yale IP location, and it should now display Australia.\n\nYou mean the speed test result? Are you using the SPITES by Ocala? And it's still Shadow US? Mhmm. Okay.\n\nIs it okay if I put you on hold again? Let me just coordinate with the team. Okay. Hang on. Hello, Andrew?\n\nYes. Thank you for waiting. So upon checking, there's still some website that customer were unable to access to and streaming channels. So the back end team will investigate again the issue why some website may still be blocked or experiencing access issues. They will be reaching out to the relevant providers today to request that the IP address be unblock where necessary.\n\nAnd we will continue to coordinate with them. So as of the moment, we still do not have the estimated time for the restoration of this issue, fortunately. Yeah. Actually, we're all good because we do have the list of the web sites and the TV streaming providers that are still blocked with the IP location. Yeah.\n\nSo, actually, the issue is from Airtel. It's not a network fault. It's about the engineering team that they done after they do the upgrade, boost the speed. Yeah. That's why we're we're not sure also why this is happening because we did not expect this also to happen, especially for long period of time.\n\nYeah. Mhmm. Yeah. So we'll provide you with an update once I receive further information regarding this. And regarding the regarding the your billing for this month, once this is all resolved, we'll coordinate this to the accounts department for them to, like, give you a compensation or a refund or discount for the days that you'll be you have the issue.\n\nMhmm. Yeah. Okay. Thank you. Bye for now.\n\nYeah. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.0,"end":2.3999999,"sentiment":"neutral","sentiment_score":0.15365245938301086},{"text":"Good morning.","start":2.3999999,"end":3.12,"sentiment":"positive","sentiment_score":0.4022916406393051},{"text":"This is Maureen from Airtel tech support.","start":3.12,"end":5.6,"sentiment":"positive","sentiment_score":0.3450826534203121},{"text":"How can I assist you today?","start":5.6,"end":7.06,"sentiment":"positive","sentiment_score":0.3485658864180247},{"text":"Mhmm.","start":21.475,"end":21.975,"sentiment":"neutral","sentiment_score":-0.07616809010505676}],"sentiment":"neutral","sentiment_score":0.31700244370628805,"num_words":17,"start":2.0,"end":21.975},{"sentences":[{"text":"Mhmm.","start":67.19,"end":67.69,"sentiment":"neutral","sentiment_score":-0.2513211667537689},{"text":"Okay.","start":90.149994,"end":90.46999,"sentiment":"neutral","sentiment_score":-0.001367338001728058},{"text":"I see.","start":90.46999,"end":91.21,"sentiment":"neutral","sentiment_score":-0.00327569292858243},{"text":"May I know your full name, please, for me to check your account?","start":91.35,"end":94.25,"sentiment":"neutral","sentiment_score":0.021764290877259694},{"text":"Okay.","start":98.869995,"end":99.369995,"sentiment":"neutral","sentiment_score":0.04547828808426857}],"sentiment":"neutral","sentiment_score":0.003843009937554598,"num_words":18,"start":67.19,"end":99.369995},{"sentences":[{"text":"Is it okay if I put you on hold?","start":100.035,"end":101.715,"sentiment":"neutral","sentiment_score":0.03303061342901654},{"text":"Let me just check your account.","start":101.715,"end":103.175,"sentiment":"neutral","sentiment_score":0.036812463154395424},{"text":"Okay.","start":104.675,"end":105.175,"sentiment":"neutral","sentiment_score":0.12600593268871307},{"text":"Hello, Andre?","start":162.95499,"end":163.935,"sentiment":"neutral","sentiment_score":0.06782181188464165},{"text":"Yes.","start":165.59499,"end":165.915,"sentiment":"neutral","sentiment_score":0.17403557896614075}],"sentiment":"neutral","sentiment_score":0.05020186501113992,"num_words":19,"start":100.035,"end":165.915},{"sentences":[{"text":"Thank you for waiting.","start":165.915,"end":167.055,"sentiment":"positive","sentiment_score":0.34693933837115765},{"text":"So upon coordinating with the back end team, they advised us just today that the KO IP location issue has now been resolved.","start":167.515,"end":176.82,"sentiment":"neutral","sentiment_score":0.053064320722351906},{"text":"And have you can we try to run a speed test and check if the result is locating Australia now instead of US.","start":177.6,"end":188.715,"sentiment":"neutral","sentiment_score":0.026280362644921177},{"text":"Then you can also check the iplocation.net website.","start":236.67,"end":242.37,"sentiment":"neutral","sentiment_score":0.037018231581896544},{"text":"This site will check your Yale IP location, and it should now display Australia.","start":243.47,"end":248.45,"sentiment":"neutral","sentiment_score":0.05169139908892768}],"sentiment":"neutral","sentiment_score":0.05878486820600099,"num_words":72,"start":165.915,"end":248.45},{"sentences":[{"text":"You mean the speed test result?","start":259.615,"end":261.81,"sentiment":"neutral","sentiment_score":0.013299573212862015},{"text":"Are you using the SPITES by Ocala?","start":266.43,"end":268.85,"sentiment":"neutral","sentiment_score":0.00994959067819374},{"text":"And it's still Shadow US?","start":271.71,"end":274.335,"sentiment":"neutral","sentiment_score":-0.002888807817362249},{"text":"Mhmm.","start":276.975,"end":277.475,"sentiment":"neutral","sentiment_score":-0.00305232428945601},{"text":"Okay.","start":281.775,"end":282.275,"sentiment":"neutral","sentiment_score":0.012608116492629051}],"sentiment":"neutral","sentiment_score":0.007227816357044503,"num_words":20,"start":259.615,"end":282.275},{"sentences":[{"text":"Is it okay if I put you on hold again?","start":283.615,"end":285.535,"sentiment":"neutral","sentiment_score":0.006527046393603087},{"text":"Let me just coordinate with the team.","start":285.535,"end":287.715,"sentiment":"neutral","sentiment_score":0.01849922857114247},{"text":"Okay.","start":287.88,"end":288.28,"sentiment":"neutral","sentiment_score":0.020652946084737778},{"text":"Hang on.","start":288.28,"end":292.38,"sentiment":"neutral","sentiment_score":0.012986397370696068},{"text":"Hello, Andrew?","start":315.89502,"end":316.95502,"sentiment":"neutral","sentiment_score":0.02324206940829754}],"sentiment":"neutral","sentiment_score":0.013085224708034233,"num_words":22,"start":283.615,"end":316.95502},{"sentences":[{"text":"Yes.","start":318.81,"end":318.97,"sentiment":"neutral","sentiment_score":0.0933334156870842},{"text":"Thank you for waiting.","start":318.97,"end":320.11002,"sentiment":"neutral","sentiment_score":0.2845579460263252},{"text":"So upon checking, there's still some website that customer were unable to access to and streaming channels.","start":320.41,"end":332.11002,"sentiment":"neutral","sentiment_score":-0.10314982428270228},{"text":"So the back end team will investigate again the issue why some website may still be blocked or experiencing access issues.","start":332.945,"end":341.605,"sentiment":"neutral","sentiment_score":-0.15239701739379338},{"text":"They will be reaching out to the relevant providers today to request that the IP address be unblock where necessary.","start":342.945,"end":349.26,"sentiment":"neutral","sentiment_score":-0.04709498286247253}],"sentiment":"neutral","sentiment_score":-0.07403521961162961,"num_words":63,"start":318.81,"end":349.26},{"sentences":[{"text":"And we will continue to coordinate with them.","start":350.2,"end":352.54,"sentiment":"neutral","sentiment_score":-0.013929251581430435},{"text":"So as of the moment, we still do not have the estimated time for the restoration of this issue, fortunately.","start":353.0,"end":359.66,"sentiment":"neutral","sentiment_score":-0.15576607044786214},{"text":"Yeah.","start":361.16,"end":361.66,"sentiment":"neutral","sentiment_score":0.025995800271630287},{"text":"Actually, we're all good because we do have the list of the web sites and the TV streaming providers that are still blocked with the IP location.","start":374.28497,"end":386.6,"sentiment":"neutral","sentiment_score":0.23605832429947676},{"text":"Yeah.","start":424.845,"end":425.245,"sentiment":"neutral","sentiment_score":-0.06246567890048027}],"sentiment":"neutral","sentiment_score":0.054567534313128704,"num_words":57,"start":350.2,"end":425.245},{"sentences":[{"text":"So, actually, the issue is from Airtel.","start":425.245,"end":430.625,"sentiment":"neutral","sentiment_score":-0.07431331383330482},{"text":"It's not a network fault.","start":431.805,"end":433.325,"sentiment":"neutral","sentiment_score":-0.13979534357786177},{"text":"It's about the engineering team that they done after they do the upgrade, boost the speed.","start":433.325,"end":441.83,"sentiment":"neutral","sentiment_score":-0.08616177667863667},{"text":"Yeah.","start":442.53,"end":443.03,"sentiment":"neutral","sentiment_score":-0.09804902970790864},{"text":"That's why we're we're not sure also why this is happening because we did not expect this also to happen, especially for long period of time.","start":443.25,"end":454.385,"sentiment":"neutral","sentiment_score":-0.26332092399780566}],"sentiment":"neutral","sentiment_score":-0.17349366173148156,"num_words":55,"start":425.245,"end":454.385},{"sentences":[{"text":"Yeah.","start":457.165,"end":457.665,"sentiment":"neutral","sentiment_score":0.030751613900065426},{"text":"Mhmm.","start":459.96503,"end":460.46503,"sentiment":"neutral","sentiment_score":0.013086851686239244},{"text":"Yeah.","start":463.63998,"end":463.88,"sentiment":"neutral","sentiment_score":0.056283287703990936},{"text":"So we'll provide you with an update once I receive further information regarding this.","start":463.88,"end":469.82,"sentiment":"neutral","sentiment_score":0.06069903661097799},{"text":"And regarding the regarding the your billing for this month, once this is all resolved, we'll coordinate this to the accounts department for them to, like, give you a compensation or a refund or discount for the days that you'll be you have the issue.","start":470.28,"end":491.78,"sentiment":"neutral","sentiment_score":0.06958861864275402}],"sentiment":"neutral","sentiment_score":0.06582896943174062,"num_words":62,"start":457.165,"end":491.78},{"sentences":[{"text":"Mhmm.","start":494.24,"end":494.74,"sentiment":"positive","sentiment_score":0.4005565643310547},{"text":"Yeah.","start":496.08,"end":496.58,"sentiment":"neutral","sentiment_score":0.17619076371192932},{"text":"Okay.","start":499.03998,"end":499.52,"sentiment":"neutral","sentiment_score":0.26799777150154114},{"text":"Thank you.","start":499.52,"end":500.08,"sentiment":"positive","sentiment_score":0.3909578323364258},{"text":"Bye for now.","start":500.08,"end":501.06,"sentiment":"neutral","sentiment_score":0.29997092485427856}],"sentiment":"neutral","sentiment_score":0.31582169234752655,"num_words":8,"start":494.24,"end":501.06},{"sentences":[{"text":"Yeah.","start":503.68,"end":504.0,"sentiment":"positive","sentiment_score":0.5634405612945557},{"text":"Have a great day.","start":504.0,"end":505.06,"sentiment":"positive","sentiment_score":0.5642878413200378}],"sentiment":"positive","sentiment_score":0.5641183853149414,"num_words":5,"start":503.68,"end":505.06}]}}]},{"alternatives":[{"transcript":"Hello? Hi. This is Andrew speaking. I am calling as a customer of Airtel, and I've had I've been having some technical issues since the last, Jio IP update. I think I rolled out last week. I did initially reach out, last week when it did come out with the update. And what has happened is that while my personal Internet is working fine, no issues there, when I try to connect my work or company computer to the network, it doesn't it doesn't support my company computer. So I I suspect that there is a location related issue. But what I also discovered is that on my personal computer, so this is a non company computer, on certain websites that it also either on the Airtel network, it also cannot locate my home address or any addresses. So I think this new update has affected the I think the location or geography in some way. I did receive email from Ethel after my last phone call that they worked on it. So this is just a check-in to see if you have heard similar issues from your other customers or if this is they should get aware of and something is being done to address it. Yeah. So it's Andrew Town, t a o. Yep. We're good. Thank you. Yep. Yeah. Let me just connect the Internet again. Give me one second, please. It says Seattle. So that's still US. Yes. This is a speed test. Yes. I am. Yes. Yahoo, WA. That's what it says. Yep. Yep. Yeah. Yeah. Yeah. All good. Is there anything else I can any other information I can provide to assist with the process? Yeah. I think because with my work computer, right, the issue is I can't access most web pages. The Internet itself is working. Is that I cannot log in into any of my online accounts. So I can't log in to my Microsoft account. I can't log in to my email account or my Teams account or my company's Internet page. It that that's what's been blocked right now. So I'm not I'm not a technical expert, but I think the issue is around it's something to do with us. But I'm not 100% sure either what's going on. Yep. All good. Look. In that case, I'll leave this with you guys for now. Hopefully, in a couple weeks' time, this will be addressed. Yes. Oh, thank you so much. I appreciate that, actually. Yeah. Thank you very much. All good. Take care.","confidence":0.9893133,"words":[{"word":"hello","start":7.7599998,"end":8.0,"confidence":0.7288109,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.05342811718583107},{"word":"hi","start":8.0,"end":8.32,"confidence":0.97818583,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.03201941400766373},{"word":"this","start":8.32,"end":8.559999,"confidence":0.99942493,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.032897040247917175},{"word":"is","start":8.559999,"end":8.8,"confidence":0.998862,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.035618435591459274},{"word":"andrew","start":8.8,"end":9.3,"confidence":0.4792878,"punctuated_word":"Andrew","sentiment":"neutral","sentiment_score":0.02518179826438427},{"word":"speaking","start":9.36,"end":9.86,"confidence":0.99886036,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.02294959127902985},{"word":"i","start":10.32,"end":10.559999,"confidence":0.99978715,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.01119767129421234},{"word":"am","start":10.559999,"end":10.8,"confidence":0.99337137,"punctuated_word":"am","sentiment":"neutral","sentiment_score":0.017497101798653603},{"word":"calling","start":10.8,"end":11.28,"confidence":0.99987674,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.028000742197036743},{"word":"as","start":11.28,"end":11.5199995,"confidence":0.97746766,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.026881881058216095},{"word":"a","start":11.5199995,"end":11.679999,"confidence":0.9968677,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0329037606716156},{"word":"customer","start":11.679999,"end":12.179999,"confidence":0.9998123,"punctuated_word":"customer","sentiment":"neutral","sentiment_score":0.049855902791023254},{"word":"of","start":12.24,"end":12.48,"confidence":0.9988446,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.0460696779191494},{"word":"airtel","start":12.48,"end":12.98,"confidence":0.9033737,"punctuated_word":"Airtel,","sentiment":"neutral","sentiment_score":0.03894617408514023},{"word":"and","start":13.545,"end":13.785,"confidence":0.99937004,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.0000646878033876419},{"word":"i've","start":13.785,"end":14.185,"confidence":0.96469486,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.06621268391609192},{"word":"had","start":14.185,"end":14.425,"confidence":0.96514124,"punctuated_word":"had","sentiment":"neutral","sentiment_score":-0.07495668530464172},{"word":"i've","start":14.505,"end":14.665,"confidence":0.82342136,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.1327217072248459},{"word":"been","start":14.665,"end":14.825001,"confidence":0.9914465,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.16187460720539093},{"word":"having","start":14.825001,"end":15.145,"confidence":0.99920124,"punctuated_word":"having","sentiment":"neutral","sentiment_score":-0.17194154858589172},{"word":"some","start":15.145,"end":15.305,"confidence":0.96862495,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.1330975592136383},{"word":"technical","start":15.305,"end":15.805,"confidence":0.9997161,"punctuated_word":"technical","sentiment":"neutral","sentiment_score":-0.11554478108882904},{"word":"issues","start":15.865,"end":16.345001,"confidence":0.9212224,"punctuated_word":"issues","sentiment":"neutral","sentiment_score":-0.189385786652565},{"word":"since","start":16.345001,"end":16.665,"confidence":0.99896777,"punctuated_word":"since","sentiment":"neutral","sentiment_score":-0.15802332758903503},{"word":"the","start":16.665,"end":16.825,"confidence":0.9997265,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.18771333992481232},{"word":"last","start":16.825,"end":17.305,"confidence":0.66818964,"punctuated_word":"last,","sentiment":"neutral","sentiment_score":-0.13460004329681396},{"word":"jio","start":17.865,"end":18.185001,"confidence":0.6667748,"punctuated_word":"Jio","sentiment":"neutral","sentiment_score":-0.14363980293273926},{"word":"ip","start":18.185001,"end":18.685001,"confidence":0.9892012,"punctuated_word":"IP","sentiment":"neutral","sentiment_score":-0.07330945134162903},{"word":"update","start":18.745,"end":19.145,"confidence":0.83865166,"punctuated_word":"update.","sentiment":"neutral","sentiment_score":-0.13548113405704498},{"word":"i","start":19.145,"end":19.225,"confidence":0.99959975,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.09623322635889052},{"word":"think","start":19.225,"end":19.465,"confidence":0.9984962,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.06230363249778747},{"word":"i","start":19.465,"end":19.625,"confidence":0.896848,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.09324201941490172},{"word":"rolled","start":19.625,"end":19.865,"confidence":0.35089615,"punctuated_word":"rolled","sentiment":"neutral","sentiment_score":-0.05936519056558609},{"word":"out","start":19.865,"end":20.265,"confidence":0.9948519,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.05212324485182762},{"word":"last","start":20.265,"end":20.505001,"confidence":0.991876,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.045778803527355194},{"word":"week","start":20.505001,"end":21.005001,"confidence":0.99913657,"punctuated_word":"week.","sentiment":"neutral","sentiment_score":-0.11486585438251495},{"word":"i","start":22.345001,"end":22.505001,"confidence":0.99872404,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1866813004016876},{"word":"did","start":22.505001,"end":22.825,"confidence":0.95673877,"punctuated_word":"did","sentiment":"neutral","sentiment_score":-0.11708806455135344},{"word":"initially","start":22.825,"end":23.325,"confidence":0.5791516,"punctuated_word":"initially","sentiment":"neutral","sentiment_score":-0.12886808812618256},{"word":"reach","start":23.625,"end":23.945,"confidence":0.9517672,"punctuated_word":"reach","sentiment":"neutral","sentiment_score":-0.13955095410346985},{"word":"out","start":23.945,"end":24.445,"confidence":0.98277986,"punctuated_word":"out,","sentiment":"neutral","sentiment_score":-0.1482558250427246},{"word":"last","start":25.064999,"end":25.385,"confidence":0.9999665,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.10833993554115295},{"word":"week","start":25.385,"end":25.705,"confidence":0.999962,"punctuated_word":"week","sentiment":"neutral","sentiment_score":-0.06505386531352997},{"word":"when","start":25.705,"end":25.945,"confidence":0.9642406,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.05142611637711525},{"word":"it","start":25.945,"end":26.105,"confidence":0.9050456,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.041203390806913376},{"word":"did","start":26.105,"end":26.425,"confidence":0.99898976,"punctuated_word":"did","sentiment":"neutral","sentiment_score":-0.025322627276182175},{"word":"come","start":26.425,"end":26.665,"confidence":0.9999137,"punctuated_word":"come","sentiment":"neutral","sentiment_score":-0.04301440715789795},{"word":"out","start":26.665,"end":26.904999,"confidence":0.98934525,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.030600517988204956},{"word":"with","start":26.904999,"end":27.145,"confidence":0.9980823,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.06035623699426651},{"word":"the","start":27.145,"end":27.305,"confidence":0.9785542,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04400349780917168},{"word":"update","start":27.305,"end":27.805,"confidence":0.78777957,"punctuated_word":"update.","sentiment":"neutral","sentiment_score":-0.030325179919600487},{"word":"and","start":28.24,"end":28.32,"confidence":0.99916375,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.1597915142774582},{"word":"what","start":28.32,"end":28.72,"confidence":0.99970275,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.26753848791122437},{"word":"has","start":28.72,"end":28.960001,"confidence":0.89228123,"punctuated_word":"has","sentiment":"neutral","sentiment_score":-0.26508522033691406},{"word":"happened","start":28.960001,"end":29.36,"confidence":0.9995827,"punctuated_word":"happened","sentiment":"neutral","sentiment_score":-0.26385414600372314},{"word":"is","start":29.36,"end":29.6,"confidence":0.9990565,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.2394659519195557},{"word":"that","start":29.6,"end":30.0,"confidence":0.9996136,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.3168996274471283},{"word":"while","start":30.0,"end":30.4,"confidence":0.9485481,"punctuated_word":"while","sentiment":"neutral","sentiment_score":-0.3197237551212311},{"word":"my","start":30.4,"end":30.72,"confidence":0.99983585,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.32264551520347595},{"word":"personal","start":30.72,"end":31.2,"confidence":0.9998259,"punctuated_word":"personal","sentiment":"neutral","sentiment_score":-0.21218568086624143},{"word":"internet","start":31.2,"end":31.7,"confidence":0.9605743,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.27897006273269653},{"word":"is","start":31.76,"end":31.92,"confidence":0.99984896,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.260091632604599},{"word":"working","start":31.92,"end":32.4,"confidence":0.9997893,"punctuated_word":"working","sentiment":"neutral","sentiment_score":-0.1492782086133957},{"word":"fine","start":32.4,"end":32.88,"confidence":0.90001047,"punctuated_word":"fine,","sentiment":"neutral","sentiment_score":-0.1256665140390396},{"word":"no","start":32.88,"end":33.12,"confidence":0.6222865,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.20479698479175568},{"word":"issues","start":33.12,"end":33.44,"confidence":0.9620864,"punctuated_word":"issues","sentiment":"neutral","sentiment_score":-0.29517579078674316},{"word":"there","start":33.44,"end":33.94,"confidence":0.92813313,"punctuated_word":"there,","sentiment":"neutral","sentiment_score":-0.31123340129852295},{"word":"when","start":34.56,"end":34.88,"confidence":0.9541515,"punctuated_word":"when","sentiment":"negative","sentiment_score":-0.3707805871963501},{"word":"i","start":34.88,"end":35.2,"confidence":0.9988702,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.4270892143249512},{"word":"try","start":35.2,"end":35.44,"confidence":0.42385086,"punctuated_word":"try","sentiment":"neutral","sentiment_score":-0.32404252886772156},{"word":"to","start":35.44,"end":35.6,"confidence":0.9995504,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.3490900993347168},{"word":"connect","start":35.6,"end":36.0,"confidence":0.9999062,"punctuated_word":"connect","sentiment":"negative","sentiment_score":-0.34397053718566895},{"word":"my","start":36.0,"end":36.239998,"confidence":0.99962044,"punctuated_word":"my","sentiment":"negative","sentiment_score":-0.45494362711906433},{"word":"work","start":36.239998,"end":36.64,"confidence":0.74234724,"punctuated_word":"work","sentiment":"neutral","sentiment_score":-0.29752975702285767},{"word":"or","start":36.8,"end":36.96,"confidence":0.7020272,"punctuated_word":"or","sentiment":"negative","sentiment_score":-0.33835718035697937},{"word":"company","start":36.96,"end":37.44,"confidence":0.9974607,"punctuated_word":"company","sentiment":"neutral","sentiment_score":-0.30310121178627014},{"word":"computer","start":37.44,"end":37.94,"confidence":0.9990736,"punctuated_word":"computer","sentiment":"neutral","sentiment_score":-0.23620755970478055},{"word":"to","start":38.48,"end":38.64,"confidence":0.99471396,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.3429478108882904},{"word":"the","start":38.64,"end":38.88,"confidence":0.9974802,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.3616189658641815},{"word":"network","start":38.88,"end":39.38,"confidence":0.9877445,"punctuated_word":"network,","sentiment":"neutral","sentiment_score":-0.3166607618331909},{"word":"it","start":39.52,"end":39.84,"confidence":0.9916843,"punctuated_word":"it","sentiment":"negative","sentiment_score":-0.4242056906223297},{"word":"doesn't","start":39.84,"end":40.239998,"confidence":0.9955876,"punctuated_word":"doesn't","sentiment":"negative","sentiment_score":-0.4187532067298889},{"word":"it","start":40.239998,"end":40.48,"confidence":0.92094105,"punctuated_word":"it","sentiment":"negative","sentiment_score":-0.41757869720458984},{"word":"doesn't","start":40.48,"end":40.8,"confidence":0.9992713,"punctuated_word":"doesn't","sentiment":"negative","sentiment_score":-0.4274095296859741},{"word":"support","start":40.8,"end":41.28,"confidence":0.9951865,"punctuated_word":"support","sentiment":"negative","sentiment_score":-0.3903055191040039},{"word":"my","start":41.28,"end":41.44,"confidence":0.9994923,"punctuated_word":"my","sentiment":"negative","sentiment_score":-0.46913960576057434},{"word":"company","start":41.44,"end":41.84,"confidence":0.9998093,"punctuated_word":"company","sentiment":"negative","sentiment_score":-0.4358423948287964},{"word":"computer","start":41.84,"end":42.34,"confidence":0.9956592,"punctuated_word":"computer.","sentiment":"negative","sentiment_score":-0.3668541610240936},{"word":"so","start":43.885,"end":44.125,"confidence":0.95913017,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.3131100833415985},{"word":"i","start":44.125,"end":44.625,"confidence":0.9939857,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.3744949996471405},{"word":"i","start":44.684998,"end":44.765,"confidence":0.9051118,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.341455340385437},{"word":"suspect","start":44.765,"end":45.265,"confidence":0.99930775,"punctuated_word":"suspect","sentiment":"negative","sentiment_score":-0.34753894805908203},{"word":"that","start":45.325,"end":45.645,"confidence":0.50122744,"punctuated_word":"that","sentiment":"negative","sentiment_score":-0.4230186939239502},{"word":"there","start":45.645,"end":45.965,"confidence":0.4084817,"punctuated_word":"there","sentiment":"negative","sentiment_score":-0.39634159207344055},{"word":"is","start":45.965,"end":46.285,"confidence":0.40934232,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.3634333610534668},{"word":"a","start":46.285,"end":46.524998,"confidence":0.89133674,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.3286559581756592},{"word":"location","start":46.524998,"end":46.925,"confidence":0.95764947,"punctuated_word":"location","sentiment":"negative","sentiment_score":-0.45860594511032104},{"word":"related","start":46.925,"end":47.405,"confidence":0.9387535,"punctuated_word":"related","sentiment":"negative","sentiment_score":-0.40205326676368713},{"word":"issue","start":47.405,"end":47.905,"confidence":0.7845191,"punctuated_word":"issue.","sentiment":"negative","sentiment_score":-0.3334957957267761},{"word":"but","start":48.285,"end":48.765,"confidence":0.99893767,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.244340717792511},{"word":"what","start":48.765,"end":48.925,"confidence":0.9978091,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.30433809757232666},{"word":"i","start":48.925,"end":49.165,"confidence":0.9998215,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.3185030221939087},{"word":"also","start":49.165,"end":49.665,"confidence":0.99929607,"punctuated_word":"also","sentiment":"negative","sentiment_score":-0.3426768481731415},{"word":"discovered","start":49.965,"end":50.465,"confidence":0.99927896,"punctuated_word":"discovered","sentiment":"negative","sentiment_score":-0.3614018559455872},{"word":"is","start":50.765,"end":50.925,"confidence":0.99910706,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.3796314299106598},{"word":"that","start":50.925,"end":51.405,"confidence":0.9996793,"punctuated_word":"that","sentiment":"negative","sentiment_score":-0.3974660038948059},{"word":"on","start":51.405,"end":51.645,"confidence":0.9280833,"punctuated_word":"on","sentiment":"negative","sentiment_score":-0.4294421076774597},{"word":"my","start":51.645,"end":51.885,"confidence":0.9998331,"punctuated_word":"my","sentiment":"negative","sentiment_score":-0.43866166472435},{"word":"personal","start":51.885,"end":52.385,"confidence":0.999731,"punctuated_word":"personal","sentiment":"neutral","sentiment_score":-0.29523614048957825},{"word":"computer","start":52.445,"end":52.945,"confidence":0.8526863,"punctuated_word":"computer,","sentiment":"negative","sentiment_score":-0.349414587020874},{"word":"so","start":53.085,"end":53.324997,"confidence":0.9994611,"punctuated_word":"so","sentiment":"negative","sentiment_score":-0.3572838306427002},{"word":"this","start":53.324997,"end":53.565,"confidence":0.9990227,"punctuated_word":"this","sentiment":"negative","sentiment_score":-0.3483779728412628},{"word":"is","start":53.565,"end":53.805,"confidence":0.9930988,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.39482495188713074},{"word":"a","start":53.805,"end":54.045,"confidence":0.9965565,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.3682618737220764},{"word":"non","start":54.045,"end":54.545,"confidence":0.5348791,"punctuated_word":"non","sentiment":"negative","sentiment_score":-0.36615297198295593},{"word":"company","start":54.605,"end":55.085,"confidence":0.78201133,"punctuated_word":"company","sentiment":"negative","sentiment_score":-0.36279651522636414},{"word":"computer","start":55.085,"end":55.585,"confidence":0.9458202,"punctuated_word":"computer,","sentiment":"negative","sentiment_score":-0.3366493582725525},{"word":"on","start":56.285,"end":56.445,"confidence":0.9873869,"punctuated_word":"on","sentiment":"negative","sentiment_score":-0.39226600527763367},{"word":"certain","start":56.445,"end":56.845,"confidence":0.99272436,"punctuated_word":"certain","sentiment":"negative","sentiment_score":-0.36683136224746704},{"word":"websites","start":56.845,"end":57.345,"confidence":0.9340207,"punctuated_word":"websites","sentiment":"negative","sentiment_score":-0.3872267007827759},{"word":"that","start":58.649998,"end":59.149998,"confidence":0.9988887,"punctuated_word":"that","sentiment":"negative","sentiment_score":-0.39019155502319336},{"word":"it","start":59.53,"end":59.69,"confidence":0.5478582,"punctuated_word":"it","sentiment":"negative","sentiment_score":-0.4306602478027344},{"word":"also","start":59.69,"end":60.09,"confidence":0.901923,"punctuated_word":"also","sentiment":"negative","sentiment_score":-0.41903311014175415},{"word":"either","start":60.17,"end":60.57,"confidence":0.6082977,"punctuated_word":"either","sentiment":"negative","sentiment_score":-0.44160598516464233},{"word":"on","start":60.57,"end":60.89,"confidence":0.48329026,"punctuated_word":"on","sentiment":"negative","sentiment_score":-0.4752236008644104},{"word":"the","start":60.89,"end":61.05,"confidence":0.4841564,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.44863608479499817},{"word":"airtel","start":61.05,"end":61.449997,"confidence":0.78152126,"punctuated_word":"Airtel","sentiment":"negative","sentiment_score":-0.33618035912513733},{"word":"network","start":61.449997,"end":61.769997,"confidence":0.785527,"punctuated_word":"network,","sentiment":"negative","sentiment_score":-0.4578835964202881},{"word":"it","start":61.769997,"end":62.01,"confidence":0.6948343,"punctuated_word":"it","sentiment":"negative","sentiment_score":-0.5429610013961792},{"word":"also","start":62.01,"end":62.329998,"confidence":0.9975713,"punctuated_word":"also","sentiment":"negative","sentiment_score":-0.5317904949188232},{"word":"cannot","start":62.329998,"end":62.73,"confidence":0.9893133,"punctuated_word":"cannot","sentiment":"negative","sentiment_score":-0.5666635632514954},{"word":"locate","start":62.73,"end":63.23,"confidence":0.9893702,"punctuated_word":"locate","sentiment":"negative","sentiment_score":-0.4701518416404724},{"word":"my","start":63.37,"end":63.69,"confidence":0.99984384,"punctuated_word":"my","sentiment":"negative","sentiment_score":-0.5048527717590332},{"word":"home","start":63.69,"end":63.93,"confidence":0.9994843,"punctuated_word":"home","sentiment":"negative","sentiment_score":-0.38348618149757385},{"word":"address","start":63.93,"end":64.33,"confidence":0.99982256,"punctuated_word":"address","sentiment":"negative","sentiment_score":-0.44024303555488586},{"word":"or","start":64.33,"end":64.49,"confidence":0.9903634,"punctuated_word":"or","sentiment":"negative","sentiment_score":-0.4125754833221435},{"word":"any","start":64.49,"end":64.729996,"confidence":0.9986148,"punctuated_word":"any","sentiment":"negative","sentiment_score":-0.4192420542240143},{"word":"addresses","start":64.729996,"end":65.229996,"confidence":0.9796554,"punctuated_word":"addresses.","sentiment":"negative","sentiment_score":-0.3763091564178467},{"word":"so","start":66.729996,"end":66.89,"confidence":0.5045878,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.2402916848659515},{"word":"i","start":66.89,"end":67.049995,"confidence":0.9951826,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2460179328918457},{"word":"think","start":67.049995,"end":67.369995,"confidence":0.9969669,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.2513585686683655},{"word":"this","start":67.369995,"end":67.69,"confidence":0.9794902,"punctuated_word":"this","sentiment":"negative","sentiment_score":-0.5283941626548767},{"word":"new","start":67.69,"end":67.93,"confidence":0.9947024,"punctuated_word":"new","sentiment":"negative","sentiment_score":-0.5621582269668579},{"word":"update","start":67.93,"end":68.33,"confidence":0.9944565,"punctuated_word":"update","sentiment":"negative","sentiment_score":-0.4906570017337799},{"word":"has","start":68.33,"end":68.65,"confidence":0.9955537,"punctuated_word":"has","sentiment":"negative","sentiment_score":-0.5611851215362549},{"word":"affected","start":68.65,"end":69.15,"confidence":0.99283546,"punctuated_word":"affected","sentiment":"negative","sentiment_score":-0.45655736327171326},{"word":"the","start":69.369995,"end":69.61,"confidence":0.99696404,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.5456188321113586},{"word":"i","start":69.85,"end":70.009995,"confidence":0.9960008,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.4655442237854004},{"word":"think","start":70.009995,"end":70.17,"confidence":0.99764544,"punctuated_word":"think","sentiment":"negative","sentiment_score":-0.4037751853466034},{"word":"the","start":70.17,"end":70.33,"confidence":0.9027353,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.5292389392852783},{"word":"location","start":70.33,"end":70.83,"confidence":0.999716,"punctuated_word":"location","sentiment":"negative","sentiment_score":-0.4767267405986786},{"word":"or","start":70.89,"end":71.21,"confidence":0.996117,"punctuated_word":"or","sentiment":"negative","sentiment_score":-0.5654428601264954},{"word":"geography","start":71.21,"end":71.71,"confidence":0.9904821,"punctuated_word":"geography","sentiment":"negative","sentiment_score":-0.5196608901023865},{"word":"in","start":71.93,"end":72.09,"confidence":0.98673415,"punctuated_word":"in","sentiment":"negative","sentiment_score":-0.4597621560096741},{"word":"some","start":72.09,"end":72.33,"confidence":0.99907327,"punctuated_word":"some","sentiment":"negative","sentiment_score":-0.4139328598976135},{"word":"way","start":72.33,"end":72.83,"confidence":0.9990907,"punctuated_word":"way.","sentiment":"negative","sentiment_score":-0.49275463819503784},{"word":"i","start":73.405,"end":73.725,"confidence":0.975999,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.29112088680267334},{"word":"did","start":73.725,"end":74.045,"confidence":0.784536,"punctuated_word":"did","sentiment":"neutral","sentiment_score":-0.17590248584747314},{"word":"receive","start":74.045,"end":74.445,"confidence":0.9419539,"punctuated_word":"receive","sentiment":"neutral","sentiment_score":-0.2728503942489624},{"word":"email","start":74.445,"end":74.765,"confidence":0.87557673,"punctuated_word":"email","sentiment":"neutral","sentiment_score":-0.2386117726564407},{"word":"from","start":74.765,"end":75.005,"confidence":0.9693606,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.20594093203544617},{"word":"ethel","start":75.005,"end":75.405,"confidence":0.7978648,"punctuated_word":"Ethel","sentiment":"neutral","sentiment_score":-0.18011033535003662},{"word":"after","start":75.405,"end":75.645,"confidence":0.9812283,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.14325304329395294},{"word":"my","start":75.645,"end":75.805,"confidence":0.9991897,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.19192156195640564},{"word":"last","start":75.805,"end":76.045,"confidence":0.99981874,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.10588640719652176},{"word":"phone","start":76.045,"end":76.284996,"confidence":0.9994246,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.11503350734710692},{"word":"call","start":76.284996,"end":76.445,"confidence":0.9984042,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.11399200558662416},{"word":"that","start":76.445,"end":76.604996,"confidence":0.97886604,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.14395704865455627},{"word":"they","start":76.604996,"end":76.685,"confidence":0.91237646,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.19644750654697415},{"word":"worked","start":76.685,"end":77.005,"confidence":0.47349858,"punctuated_word":"worked","sentiment":"neutral","sentiment_score":-0.1738303303718567},{"word":"on","start":77.005,"end":77.16499,"confidence":0.9707301,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.16077923774719238},{"word":"it","start":77.16499,"end":77.645,"confidence":0.89955616,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.20847943425178528},{"word":"so","start":77.645,"end":77.805,"confidence":0.9900975,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.17292606830596924},{"word":"this","start":77.805,"end":78.045,"confidence":0.99733704,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.1981368362903595},{"word":"is","start":78.045,"end":78.365,"confidence":0.9971138,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.1504816859960556},{"word":"just","start":78.365,"end":78.604996,"confidence":0.8103241,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.14961197972297668},{"word":"a","start":78.604996,"end":78.765,"confidence":0.89420295,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.13338877260684967},{"word":"check-in","start":78.765,"end":79.265,"confidence":0.83971405,"punctuated_word":"check-in","sentiment":"neutral","sentiment_score":-0.13117459416389465},{"word":"to","start":79.325,"end":79.564995,"confidence":0.9953792,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1502070277929306},{"word":"see","start":79.564995,"end":79.884995,"confidence":0.99974114,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.13170145452022552},{"word":"if","start":79.884995,"end":80.045,"confidence":0.99934095,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.1501154750585556},{"word":"you","start":80.045,"end":80.524994,"confidence":0.9998286,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.18073327839374545},{"word":"have","start":80.524994,"end":81.024994,"confidence":0.9984232,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.16045325994491577},{"word":"heard","start":81.085,"end":81.405,"confidence":0.6263478,"punctuated_word":"heard","sentiment":"neutral","sentiment_score":-0.2043041884899139},{"word":"similar","start":81.405,"end":81.884995,"confidence":0.98974997,"punctuated_word":"similar","sentiment":"neutral","sentiment_score":-0.22598285973072052},{"word":"issues","start":81.884995,"end":82.204994,"confidence":0.99895453,"punctuated_word":"issues","sentiment":"neutral","sentiment_score":-0.21174143254756927},{"word":"from","start":82.204994,"end":82.365,"confidence":0.9614683,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.23438233137130737},{"word":"your","start":82.365,"end":82.524994,"confidence":0.9886629,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.2806997299194336},{"word":"other","start":82.524994,"end":83.005,"confidence":0.9997482,"punctuated_word":"other","sentiment":"neutral","sentiment_score":-0.2071302235126495},{"word":"customers","start":83.005,"end":83.505,"confidence":0.9995474,"punctuated_word":"customers","sentiment":"neutral","sentiment_score":-0.1873138397932053},{"word":"or","start":84.045,"end":84.365,"confidence":0.7617008,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.20767229795455933},{"word":"if","start":84.365,"end":84.524994,"confidence":0.9873772,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.2340998351573944},{"word":"this","start":84.524994,"end":84.765,"confidence":0.55244416,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.2611474394798279},{"word":"is","start":84.765,"end":84.924995,"confidence":0.94154835,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.24676626920700073},{"word":"they","start":84.924995,"end":85.005,"confidence":0.2926125,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.2544906437397003},{"word":"should","start":85.005,"end":85.244995,"confidence":0.96108043,"punctuated_word":"should","sentiment":"neutral","sentiment_score":-0.3279312252998352},{"word":"get","start":85.244995,"end":85.485,"confidence":0.8133599,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.28563714027404785},{"word":"aware","start":85.485,"end":85.80499,"confidence":0.77395135,"punctuated_word":"aware","sentiment":"neutral","sentiment_score":-0.3055811822414398},{"word":"of","start":85.80499,"end":86.045,"confidence":0.9693693,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.3022242486476898},{"word":"and","start":86.045,"end":86.365,"confidence":0.5920589,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.2603527903556824},{"word":"something","start":86.365,"end":86.845,"confidence":0.95874625,"punctuated_word":"something","sentiment":"neutral","sentiment_score":-0.3183526396751404},{"word":"is","start":86.845,"end":87.16499,"confidence":0.9399762,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.27378836274147034},{"word":"being","start":87.16499,"end":87.564995,"confidence":0.99936074,"punctuated_word":"being","sentiment":"neutral","sentiment_score":-0.3330655097961426},{"word":"done","start":87.564995,"end":87.884995,"confidence":0.9996731,"punctuated_word":"done","sentiment":"negative","sentiment_score":-0.4072030186653137},{"word":"to","start":87.884995,"end":88.125,"confidence":0.99945253,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.3718683123588562},{"word":"address","start":88.125,"end":88.604996,"confidence":0.9911878,"punctuated_word":"address","sentiment":"negative","sentiment_score":-0.3459163010120392},{"word":"it","start":88.604996,"end":88.86,"confidence":0.9782516,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.23739731311798096},{"word":"yeah","start":95.020004,"end":95.340004,"confidence":0.85805804,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.016622046008706093},{"word":"so","start":95.340004,"end":95.58,"confidence":0.9975635,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.011358797550201416},{"word":"it's","start":95.58,"end":95.98,"confidence":0.99584246,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.012184198014438152},{"word":"andrew","start":95.98,"end":96.38,"confidence":0.71567947,"punctuated_word":"Andrew","sentiment":"neutral","sentiment_score":0.013516616076231005},{"word":"town","start":96.38,"end":96.88,"confidence":0.65334845,"punctuated_word":"Town,","sentiment":"neutral","sentiment_score":0.01286160945892334},{"word":"t","start":97.26,"end":97.58,"confidence":0.8422015,"punctuated_word":"t","sentiment":"neutral","sentiment_score":0.017806731164455414},{"word":"a","start":97.58,"end":97.9,"confidence":0.99267983,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.015775520354509354},{"word":"o","start":97.9,"end":98.4,"confidence":0.98525757,"punctuated_word":"o.","sentiment":"neutral","sentiment_score":0.016881760209798813},{"word":"yep","start":103.685005,"end":103.925,"confidence":0.94456017,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.173883855342865},{"word":"we're","start":103.925,"end":104.165,"confidence":0.91680443,"punctuated_word":"We're","sentiment":"positive","sentiment_score":0.36549457907676697},{"word":"good","start":104.165,"end":104.405,"confidence":0.99903584,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.3841319084167481},{"word":"thank","start":104.405,"end":104.645004,"confidence":0.9944642,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5225948095321655},{"word":"you","start":104.645004,"end":105.145004,"confidence":0.99904025,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.43535906076431274},{"word":"yep","start":164.625,"end":165.125,"confidence":0.9179056,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.09196381270885468},{"word":"yeah","start":190.255,"end":190.495,"confidence":0.8305204,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05555566027760506},{"word":"let","start":190.495,"end":190.655,"confidence":0.9964276,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.046324342489242554},{"word":"me","start":190.655,"end":190.815,"confidence":0.99896955,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.05323074012994766},{"word":"just","start":190.815,"end":191.135,"confidence":0.994991,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.05330391228199005},{"word":"connect","start":191.135,"end":191.535,"confidence":0.997408,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":0.04256713017821312},{"word":"the","start":191.535,"end":191.775,"confidence":0.7101124,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05349068716168403},{"word":"internet","start":191.775,"end":192.175,"confidence":0.9583409,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":0.046408653259277344},{"word":"again","start":192.175,"end":192.675,"confidence":0.99935293,"punctuated_word":"again.","sentiment":"neutral","sentiment_score":0.047240905463695526},{"word":"give","start":192.815,"end":193.055,"confidence":0.93838865,"punctuated_word":"Give","sentiment":"neutral","sentiment_score":0.04684890806674957},{"word":"me","start":193.055,"end":193.135,"confidence":0.99927086,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.045023661106824875},{"word":"one","start":193.135,"end":193.375,"confidence":0.9992298,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.03830023482441902},{"word":"second","start":193.375,"end":193.695,"confidence":0.9987003,"punctuated_word":"second,","sentiment":"neutral","sentiment_score":0.04125308990478515},{"word":"please","start":193.695,"end":194.195,"confidence":0.9971296,"punctuated_word":"please.","sentiment":"neutral","sentiment_score":0.043598175048828125},{"word":"it","start":249.95499,"end":250.03499,"confidence":0.6534354,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.019874531775712967},{"word":"says","start":250.03499,"end":250.53499,"confidence":0.8143897,"punctuated_word":"says","sentiment":"neutral","sentiment_score":0.01966065913438797},{"word":"seattle","start":250.91,"end":251.41,"confidence":0.9695567,"punctuated_word":"Seattle.","sentiment":"neutral","sentiment_score":0.009165056981146336},{"word":"so","start":253.79,"end":254.03,"confidence":0.91485125,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.012963799759745598},{"word":"that's","start":254.03,"end":254.34999,"confidence":0.99517095,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.01111223828047514},{"word":"still","start":254.34999,"end":254.67,"confidence":0.70344114,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.008394360542297363},{"word":"us","start":254.67,"end":255.17,"confidence":0.88682383,"punctuated_word":"US.","sentiment":"neutral","sentiment_score":0.006852409802377224},{"word":"yes","start":262.19,"end":262.43,"confidence":0.8285185,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.023562759160995483},{"word":"this","start":262.43,"end":262.66998,"confidence":0.69032127,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.015292893163859844},{"word":"is","start":262.66998,"end":262.83,"confidence":0.99226356,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.019521400332450867},{"word":"a","start":262.83,"end":262.99,"confidence":0.887447,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.02140483446419239},{"word":"speed","start":262.99,"end":263.22998,"confidence":0.94234574,"punctuated_word":"speed","sentiment":"neutral","sentiment_score":0.01575816050171852},{"word":"test","start":263.22998,"end":263.72998,"confidence":0.9978631,"punctuated_word":"test.","sentiment":"neutral","sentiment_score":0.01991965062916279},{"word":"yes","start":269.685,"end":270.005,"confidence":0.9921176,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.00943196751177311},{"word":"i","start":270.005,"end":270.325,"confidence":0.9935959,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.005352619104087353},{"word":"am","start":270.325,"end":270.825,"confidence":0.9992393,"punctuated_word":"am.","sentiment":"neutral","sentiment_score":0.004469133913516998},{"word":"yes","start":274.565,"end":275.065,"confidence":0.98302245,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.0038194404914975166},{"word":"yahoo","start":275.125,"end":275.605,"confidence":0.5158447,"punctuated_word":"Yahoo,","sentiment":"neutral","sentiment_score":-0.0015606137458235023},{"word":"wa","start":275.605,"end":276.105,"confidence":0.8766204,"punctuated_word":"WA.","sentiment":"neutral","sentiment_score":0.00025352323427796364},{"word":"that's","start":277.845,"end":278.345,"confidence":0.9113046,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.00804577860981226},{"word":"what","start":278.965,"end":279.20502,"confidence":0.9223217,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.0069796014577150345},{"word":"it","start":279.20502,"end":279.445,"confidence":0.94659156,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.006468744948506355},{"word":"says","start":279.445,"end":279.945,"confidence":0.9779408,"punctuated_word":"says.","sentiment":"neutral","sentiment_score":-0.007274381816387176},{"word":"yep","start":286.88,"end":287.38,"confidence":0.9054109,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.021582506597042084},{"word":"yep","start":317.55,"end":318.05,"confidence":0.9659936,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.03988368809223175},{"word":"yeah","start":350.88498,"end":351.38498,"confidence":0.7543515,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.008413800969719887},{"word":"yeah","start":361.67,"end":362.07,"confidence":0.8584973,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05991475284099579},{"word":"yeah","start":362.07,"end":362.57,"confidence":0.8507805,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.120979443192482},{"word":"all","start":363.59,"end":363.75,"confidence":0.64303166,"punctuated_word":"All","sentiment":"neutral","sentiment_score":0.32423293590545654},{"word":"good","start":363.75,"end":364.25,"confidence":0.9991498,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.35419219732284546},{"word":"is","start":365.99,"end":366.23,"confidence":0.7949015,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.27762460708618164},{"word":"there","start":366.23,"end":366.39,"confidence":0.57088196,"punctuated_word":"there","sentiment":"neutral","sentiment_score":0.17790164053440094},{"word":"anything","start":366.39,"end":366.63,"confidence":0.9735348,"punctuated_word":"anything","sentiment":"neutral","sentiment_score":0.20730531215667725},{"word":"else","start":366.63,"end":367.13,"confidence":0.9993368,"punctuated_word":"else","sentiment":"neutral","sentiment_score":0.18612846732139587},{"word":"i","start":367.35,"end":367.51,"confidence":0.99295044,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.13064119219779968},{"word":"can","start":367.51,"end":367.67,"confidence":0.99975914,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.1204080581665039},{"word":"any","start":367.99,"end":368.23,"confidence":0.98992014,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.14290763437747955},{"word":"other","start":368.23,"end":368.55002,"confidence":0.9821634,"punctuated_word":"other","sentiment":"neutral","sentiment_score":0.15269677340984344},{"word":"information","start":368.55002,"end":369.05002,"confidence":0.9798232,"punctuated_word":"information","sentiment":"neutral","sentiment_score":0.16397760808467865},{"word":"i","start":369.11002,"end":369.19,"confidence":0.99117285,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.15165595710277557},{"word":"can","start":369.19,"end":369.35,"confidence":0.6296588,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.16231471300125122},{"word":"provide","start":369.35,"end":369.83002,"confidence":0.99910337,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":0.13940656185150146},{"word":"to","start":369.83002,"end":369.99,"confidence":0.3459204,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.17906513810157776},{"word":"assist","start":369.99,"end":370.39,"confidence":0.813279,"punctuated_word":"assist","sentiment":"neutral","sentiment_score":0.18161389231681824},{"word":"with","start":370.39,"end":370.55002,"confidence":0.811314,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.20232339203357697},{"word":"the","start":370.55002,"end":370.71,"confidence":0.9943996,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.184293270111084},{"word":"process","start":370.71,"end":371.21,"confidence":0.99650943,"punctuated_word":"process?","sentiment":"neutral","sentiment_score":0.16001445055007937},{"word":"yeah","start":388.585,"end":388.825,"confidence":0.78880054,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.009745384566485882},{"word":"i","start":388.825,"end":389.065,"confidence":0.9964162,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07438342273235321},{"word":"think","start":389.065,"end":389.465,"confidence":0.9996847,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.07073773443698883},{"word":"because","start":390.14,"end":390.54,"confidence":0.97384495,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.09145726263523102},{"word":"with","start":390.54,"end":390.7,"confidence":0.85262436,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.14335983991622925},{"word":"my","start":390.7,"end":390.86002,"confidence":0.9991271,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.12852565944194794},{"word":"work","start":390.86002,"end":391.1,"confidence":0.99308926,"punctuated_word":"work","sentiment":"neutral","sentiment_score":-0.13978824019432068},{"word":"computer","start":391.1,"end":391.58002,"confidence":0.9290564,"punctuated_word":"computer,","sentiment":"neutral","sentiment_score":-0.13880518078804016},{"word":"right","start":391.58002,"end":391.82,"confidence":0.99627805,"punctuated_word":"right,","sentiment":"neutral","sentiment_score":-0.12309359014034273},{"word":"the","start":391.82,"end":391.98,"confidence":0.99928916,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.19776597619056704},{"word":"issue","start":391.98,"end":392.30002,"confidence":0.99976426,"punctuated_word":"issue","sentiment":"neutral","sentiment_score":-0.2873893082141876},{"word":"is","start":392.30002,"end":392.80002,"confidence":0.9997298,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.26266464591026306},{"word":"i","start":393.02002,"end":393.18,"confidence":0.9401042,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.3728387951850891},{"word":"can't","start":393.18,"end":393.5,"confidence":0.7582033,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.38546857237815857},{"word":"access","start":393.5,"end":393.98,"confidence":0.9987895,"punctuated_word":"access","sentiment":"negative","sentiment_score":-0.48148539662361145},{"word":"most","start":393.98,"end":394.30002,"confidence":0.9327403,"punctuated_word":"most","sentiment":"neutral","sentiment_score":-0.31029313802719116},{"word":"web","start":394.30002,"end":394.54,"confidence":0.9964019,"punctuated_word":"web","sentiment":"negative","sentiment_score":-0.34004998207092285},{"word":"pages","start":394.54,"end":394.86002,"confidence":0.86613834,"punctuated_word":"pages.","sentiment":"neutral","sentiment_score":-0.282975971698761},{"word":"the","start":394.86002,"end":395.1,"confidence":0.845547,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.3029927909374237},{"word":"internet","start":395.1,"end":395.6,"confidence":0.8475302,"punctuated_word":"Internet","sentiment":"negative","sentiment_score":-0.3755844831466675},{"word":"itself","start":395.74002,"end":396.14,"confidence":0.97977453,"punctuated_word":"itself","sentiment":"neutral","sentiment_score":-0.2996369004249573},{"word":"is","start":396.14,"end":396.46002,"confidence":0.9971306,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.3014501929283142},{"word":"working","start":396.46002,"end":396.96002,"confidence":0.76635814,"punctuated_word":"working.","sentiment":"neutral","sentiment_score":-0.23827698826789856},{"word":"is","start":397.34,"end":397.5,"confidence":0.4401815,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.22765754163265228},{"word":"that","start":397.5,"end":397.74002,"confidence":0.99810386,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.2361167818307877},{"word":"i","start":397.74002,"end":398.06,"confidence":0.9330156,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.3454079031944275},{"word":"cannot","start":398.06,"end":398.56,"confidence":0.9940347,"punctuated_word":"cannot","sentiment":"negative","sentiment_score":-0.4213542938232422},{"word":"log","start":398.78,"end":399.1,"confidence":0.9656889,"punctuated_word":"log","sentiment":"negative","sentiment_score":-0.37868618965148926},{"word":"in","start":399.1,"end":399.42,"confidence":0.9870396,"punctuated_word":"in","sentiment":"negative","sentiment_score":-0.36758649349212646},{"word":"into","start":399.42,"end":399.74002,"confidence":0.9355869,"punctuated_word":"into","sentiment":"negative","sentiment_score":-0.34911441802978516},{"word":"any","start":399.74002,"end":399.98,"confidence":0.9990282,"punctuated_word":"any","sentiment":"negative","sentiment_score":-0.35289520025253296},{"word":"of","start":399.98,"end":400.22,"confidence":0.99964595,"punctuated_word":"of","sentiment":"negative","sentiment_score":-0.3614484667778015},{"word":"my","start":400.22,"end":400.7,"confidence":0.9997631,"punctuated_word":"my","sentiment":"negative","sentiment_score":-0.4235383272171021},{"word":"online","start":400.7,"end":401.18,"confidence":0.99971884,"punctuated_word":"online","sentiment":"neutral","sentiment_score":-0.2804855406284332},{"word":"accounts","start":401.18,"end":401.68,"confidence":0.7484238,"punctuated_word":"accounts.","sentiment":"neutral","sentiment_score":-0.27337974309921265},{"word":"so","start":402.07498,"end":402.15497,"confidence":0.99913424,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.2529641389846802},{"word":"i","start":402.15497,"end":402.235,"confidence":0.99752754,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.340563029050827},{"word":"can't","start":402.235,"end":402.475,"confidence":0.9635614,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.3658861815929413},{"word":"log","start":402.475,"end":402.715,"confidence":0.9706843,"punctuated_word":"log","sentiment":"negative","sentiment_score":-0.3334812521934509},{"word":"in","start":402.715,"end":402.875,"confidence":0.79427856,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.32623735070228577},{"word":"to","start":402.875,"end":403.035,"confidence":0.9522556,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.36182141304016113},{"word":"my","start":403.035,"end":403.35498,"confidence":0.9870272,"punctuated_word":"my","sentiment":"negative","sentiment_score":-0.3829597532749176},{"word":"microsoft","start":403.35498,"end":403.85498,"confidence":0.9982845,"punctuated_word":"Microsoft","sentiment":"neutral","sentiment_score":-0.2251022607088089},{"word":"account","start":403.91498,"end":404.315,"confidence":0.8907552,"punctuated_word":"account.","sentiment":"neutral","sentiment_score":-0.27130335569381714},{"word":"i","start":404.315,"end":404.395,"confidence":0.999881,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.32781532406806946},{"word":"can't","start":404.395,"end":404.555,"confidence":0.9959626,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.3532401919364929},{"word":"log","start":404.555,"end":404.79498,"confidence":0.99556655,"punctuated_word":"log","sentiment":"neutral","sentiment_score":-0.33169716596603394},{"word":"in","start":404.79498,"end":404.955,"confidence":0.8644871,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.3061671257019043},{"word":"to","start":404.955,"end":405.035,"confidence":0.9625308,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.33556628227233887},{"word":"my","start":405.035,"end":405.19498,"confidence":0.997514,"punctuated_word":"my","sentiment":"negative","sentiment_score":-0.3751733303070069},{"word":"email","start":405.19498,"end":405.51498,"confidence":0.9969338,"punctuated_word":"email","sentiment":"neutral","sentiment_score":-0.24448037147521973},{"word":"account","start":405.51498,"end":405.835,"confidence":0.88082814,"punctuated_word":"account","sentiment":"neutral","sentiment_score":-0.2478219568729401},{"word":"or","start":405.835,"end":406.07498,"confidence":0.83900434,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.2367853969335556},{"word":"my","start":406.07498,"end":406.315,"confidence":0.9927844,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.31336793303489685},{"word":"teams","start":406.315,"end":406.715,"confidence":0.66350377,"punctuated_word":"Teams","sentiment":"neutral","sentiment_score":-0.15920770168304443},{"word":"account","start":406.715,"end":407.215,"confidence":0.9001328,"punctuated_word":"account","sentiment":"neutral","sentiment_score":-0.24126017093658447},{"word":"or","start":407.91498,"end":408.155,"confidence":0.80616105,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.268968790769577},{"word":"my","start":408.155,"end":408.475,"confidence":0.9974481,"punctuated_word":"my","sentiment":"negative","sentiment_score":-0.34138354659080505},{"word":"company's","start":408.475,"end":408.975,"confidence":0.9912296,"punctuated_word":"company's","sentiment":"neutral","sentiment_score":-0.3277657926082611},{"word":"internet","start":409.035,"end":409.435,"confidence":0.67786676,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.3123208284378052},{"word":"page","start":409.435,"end":409.935,"confidence":0.96319944,"punctuated_word":"page.","sentiment":"neutral","sentiment_score":-0.31758344173431396},{"word":"it","start":410.235,"end":410.395,"confidence":0.58219904,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.317886620759964},{"word":"that","start":410.47498,"end":410.63498,"confidence":0.9976851,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.32468941807746887},{"word":"that's","start":410.715,"end":410.955,"confidence":0.9954574,"punctuated_word":"that's","sentiment":"negative","sentiment_score":-0.3569655418395996},{"word":"what's","start":410.955,"end":411.115,"confidence":0.9825582,"punctuated_word":"what's","sentiment":"negative","sentiment_score":-0.39261624217033386},{"word":"been","start":411.115,"end":411.435,"confidence":0.5007218,"punctuated_word":"been","sentiment":"negative","sentiment_score":-0.4426104426383972},{"word":"blocked","start":411.435,"end":411.755,"confidence":0.9988985,"punctuated_word":"blocked","sentiment":"negative","sentiment_score":-0.4424966275691986},{"word":"right","start":411.755,"end":411.91498,"confidence":0.9995053,"punctuated_word":"right","sentiment":"negative","sentiment_score":-0.3979539573192597},{"word":"now","start":411.91498,"end":412.41498,"confidence":0.99484247,"punctuated_word":"now.","sentiment":"negative","sentiment_score":-0.37660688161849976},{"word":"so","start":412.47498,"end":412.97498,"confidence":0.9795768,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.2526898980140686},{"word":"i'm","start":414.07,"end":414.31,"confidence":0.909641,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.28723880648612976},{"word":"not","start":414.31,"end":414.39,"confidence":0.96045685,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.20209303498268127},{"word":"i'm","start":414.39,"end":414.63,"confidence":0.9945023,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.2425981163978577},{"word":"not","start":414.63,"end":415.03,"confidence":0.99805295,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.18481235206127167},{"word":"a","start":415.03,"end":415.11002,"confidence":0.55169135,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.21456289291381836},{"word":"technical","start":415.11002,"end":415.61002,"confidence":0.7326169,"punctuated_word":"technical","sentiment":"neutral","sentiment_score":-0.1962611228227615},{"word":"expert","start":415.91,"end":416.39,"confidence":0.9655645,"punctuated_word":"expert,","sentiment":"neutral","sentiment_score":-0.2451570630073547},{"word":"but","start":416.39,"end":416.55002,"confidence":0.99956435,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.21194246411323547},{"word":"i","start":416.55002,"end":416.71,"confidence":0.9991985,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2418861538171768},{"word":"think","start":416.71,"end":416.95,"confidence":0.9998776,"punctuated_word":"think","sentiment":"neutral","sentiment_score":-0.2106165587902069},{"word":"the","start":416.95,"end":417.11002,"confidence":0.9994772,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.24670514464378357},{"word":"issue","start":417.11002,"end":417.59,"confidence":0.99989295,"punctuated_word":"issue","sentiment":"neutral","sentiment_score":-0.2992302477359772},{"word":"is","start":417.59,"end":417.83002,"confidence":0.9985769,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.23889033496379852},{"word":"around","start":417.83002,"end":418.33002,"confidence":0.9994444,"punctuated_word":"around","sentiment":"neutral","sentiment_score":-0.2735757529735565},{"word":"it's","start":418.95,"end":419.19,"confidence":0.7662088,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.3012181222438812},{"word":"something","start":419.19,"end":419.51,"confidence":0.9937289,"punctuated_word":"something","sentiment":"neutral","sentiment_score":-0.28449493646621704},{"word":"to","start":419.51,"end":419.59,"confidence":0.9540434,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.28263360261917114},{"word":"do","start":419.59,"end":419.75,"confidence":0.9808442,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.23772238194942472},{"word":"with","start":419.75,"end":419.91,"confidence":0.9995117,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.22870121896266937},{"word":"us","start":419.91,"end":420.41,"confidence":0.7065636,"punctuated_word":"us.","sentiment":"neutral","sentiment_score":-0.269950270652771},{"word":"but","start":421.11002,"end":421.43,"confidence":0.9114223,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.28574591875076294},{"word":"i'm","start":421.43,"end":421.59,"confidence":0.99923736,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.3445497453212738},{"word":"not","start":421.59,"end":421.83002,"confidence":0.99373215,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.3385564386844635},{"word":"100%","start":421.83002,"end":422.47,"confidence":0.9910895,"punctuated_word":"100%","sentiment":"neutral","sentiment_score":-0.29211583733558655},{"word":"sure","start":422.47,"end":422.71,"confidence":0.9994838,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":-0.2936992645263672},{"word":"either","start":422.71,"end":422.95,"confidence":0.9702785,"punctuated_word":"either","sentiment":"negative","sentiment_score":-0.36428722739219666},{"word":"what's","start":422.95,"end":423.19,"confidence":0.986836,"punctuated_word":"what's","sentiment":"neutral","sentiment_score":-0.331341952085495},{"word":"going","start":423.19,"end":423.43,"confidence":0.99774677,"punctuated_word":"going","sentiment":"neutral","sentiment_score":-0.3076554536819458},{"word":"on","start":423.43,"end":423.93,"confidence":0.97582173,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":-0.25759321451187134},{"word":"yep","start":455.3,"end":455.8,"confidence":0.74563605,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.05500107258558273},{"word":"all","start":455.88498,"end":456.125,"confidence":0.98925203,"punctuated_word":"All","sentiment":"neutral","sentiment_score":0.20570652186870575},{"word":"good","start":456.125,"end":456.285,"confidence":0.98292625,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":0.2070167362689972},{"word":"look","start":456.285,"end":456.60498,"confidence":0.6700429,"punctuated_word":"Look.","sentiment":"neutral","sentiment_score":0.12364892661571504},{"word":"in","start":456.60498,"end":456.76498,"confidence":0.96237963,"punctuated_word":"In","sentiment":"neutral","sentiment_score":0.0671745091676712},{"word":"that","start":456.76498,"end":456.925,"confidence":0.9855078,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.05352697893977165},{"word":"case","start":456.925,"end":457.085,"confidence":0.99465513,"punctuated_word":"case,","sentiment":"neutral","sentiment_score":0.04686710983514786},{"word":"i'll","start":457.085,"end":457.32498,"confidence":0.9993197,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.035350602120161057},{"word":"leave","start":457.32498,"end":457.485,"confidence":0.99921536,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":0.00815882533788681},{"word":"this","start":457.485,"end":457.805,"confidence":0.9563795,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.001046992838382721},{"word":"with","start":457.805,"end":458.205,"confidence":0.98069006,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.01040193811058998},{"word":"you","start":458.205,"end":458.365,"confidence":0.93753755,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.01210780069231987},{"word":"guys","start":458.365,"end":458.60498,"confidence":0.9967141,"punctuated_word":"guys","sentiment":"neutral","sentiment_score":-0.010907664895057678},{"word":"for","start":458.60498,"end":458.845,"confidence":0.9992606,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.009313713759183884},{"word":"now","start":458.845,"end":459.345,"confidence":0.9941536,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.017140032723546028},{"word":"hopefully","start":460.04498,"end":460.445,"confidence":0.873525,"punctuated_word":"Hopefully,","sentiment":"neutral","sentiment_score":0.006263601593673229},{"word":"in","start":460.445,"end":460.60498,"confidence":0.9820603,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.025545217096805573},{"word":"a","start":460.60498,"end":460.685,"confidence":0.9975331,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.02038530260324478},{"word":"couple","start":460.685,"end":461.005,"confidence":0.9998154,"punctuated_word":"couple","sentiment":"neutral","sentiment_score":0.00045405328273773193},{"word":"weeks'","start":461.005,"end":461.405,"confidence":0.5484235,"punctuated_word":"weeks'","sentiment":"neutral","sentiment_score":0.020104702562093735},{"word":"time","start":461.405,"end":461.725,"confidence":0.9228492,"punctuated_word":"time,","sentiment":"neutral","sentiment_score":0.009045936167240145},{"word":"this","start":461.725,"end":461.965,"confidence":0.99920243,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.00545201450586319},{"word":"will","start":461.965,"end":462.125,"confidence":0.8692293,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.019695088267326355},{"word":"be","start":462.125,"end":462.285,"confidence":0.9975108,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.018521040678024292},{"word":"addressed","start":462.285,"end":462.785,"confidence":0.9947459,"punctuated_word":"addressed.","sentiment":"neutral","sentiment_score":0.037265751510858536},{"word":"yes","start":470.925,"end":471.425,"confidence":0.75605285,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.049360841512680054},{"word":"oh","start":492.81497,"end":492.97498,"confidence":0.849103,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.2578742504119873},{"word":"thank","start":492.97498,"end":493.215,"confidence":0.99813807,"punctuated_word":"thank","sentiment":"positive","sentiment_score":0.46309635043144226},{"word":"you","start":493.215,"end":493.375,"confidence":0.9997875,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4080246090888977},{"word":"so","start":493.375,"end":493.53497,"confidence":0.9994247,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.4271966814994812},{"word":"much","start":493.53497,"end":493.935,"confidence":0.9995352,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.4303675889968872},{"word":"i","start":493.935,"end":494.175,"confidence":0.99895644,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.4343179762363434},{"word":"appreciate","start":494.175,"end":494.675,"confidence":0.9997539,"punctuated_word":"appreciate","sentiment":"positive","sentiment_score":0.45042258501052856},{"word":"that","start":494.735,"end":494.81497,"confidence":0.576748,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":0.27123939990997314},{"word":"actually","start":494.81497,"end":495.31497,"confidence":0.9940655,"punctuated_word":"actually.","sentiment":"neutral","sentiment_score":0.24977341294288635},{"word":"yeah","start":497.13498,"end":497.375,"confidence":0.99259245,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.23858940601348877},{"word":"thank","start":497.375,"end":497.615,"confidence":0.9997919,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4661548435688019},{"word":"you","start":497.615,"end":497.775,"confidence":0.9999343,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4543726146221161},{"word":"very","start":497.775,"end":497.935,"confidence":0.9998784,"punctuated_word":"very","sentiment":"positive","sentiment_score":0.516932487487793},{"word":"much","start":497.935,"end":498.435,"confidence":0.9999222,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.4630874097347259},{"word":"all","start":501.87692,"end":502.11694,"confidence":0.7508952,"punctuated_word":"All","sentiment":"positive","sentiment_score":0.43967747688293457},{"word":"good","start":502.11694,"end":502.43692,"confidence":0.9985037,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":0.1824829876422882},{"word":"take","start":502.43692,"end":502.67694,"confidence":0.99659616,"punctuated_word":"Take","sentiment":"positive","sentiment_score":0.45337462425231934},{"word":"care","start":502.67694,"end":503.17694,"confidence":0.99749815,"punctuated_word":"care.","sentiment":"positive","sentiment_score":0.4177759885787964}],"paragraphs":{"transcript":"\nHello? Hi. This is Andrew speaking. I am calling as a customer of Airtel, and I've had I've been having some technical issues since the last, Jio IP update. I think I rolled out last week.\n\nI did initially reach out, last week when it did come out with the update. And what has happened is that while my personal Internet is working fine, no issues there, when I try to connect my work or company computer to the network, it doesn't it doesn't support my company computer. So I I suspect that there is a location related issue. But what I also discovered is that on my personal computer, so this is a non company computer, on certain websites that it also either on the Airtel network, it also cannot locate my home address or any addresses. So I think this new update has affected the I think the location or geography in some way.\n\nI did receive email from Ethel after my last phone call that they worked on it. So this is just a check-in to see if you have heard similar issues from your other customers or if this is they should get aware of and something is being done to address it. Yeah. So it's Andrew Town, t a o. Yep.\n\nWe're good. Thank you. Yep. Yeah. Let me just connect the Internet again.\n\nGive me one second, please. It says Seattle. So that's still US. Yes. This is a speed test.\n\nYes. I am. Yes. Yahoo, WA. That's what it says.\n\nYep. Yep. Yeah. Yeah. Yeah.\n\nAll good. Is there anything else I can any other information I can provide to assist with the process? Yeah. I think because with my work computer, right, the issue is I can't access most web pages. The Internet itself is working.\n\nIs that I cannot log in into any of my online accounts. So I can't log in to my Microsoft account. I can't log in to my email account or my Teams account or my company's Internet page. It that that's what's been blocked right now. So I'm not I'm not a technical expert, but I think the issue is around it's something to do with us.\n\nBut I'm not 100% sure either what's going on. Yep. All good. Look. In that case, I'll leave this with you guys for now.\n\nHopefully, in a couple weeks' time, this will be addressed. Yes. Oh, thank you so much. I appreciate that, actually. Yeah.\n\nThank you very much. All good. Take care.","paragraphs":[{"sentences":[{"text":"Hello?","start":7.7599998,"end":8.0,"sentiment":"neutral","sentiment_score":0.05342811718583107},{"text":"Hi.","start":8.0,"end":8.32,"sentiment":"neutral","sentiment_score":0.03201941400766373},{"text":"This is Andrew speaking.","start":8.32,"end":9.86,"sentiment":"neutral","sentiment_score":0.02916171634569764},{"text":"I am calling as a customer of Airtel, and I've had I've been having some technical issues since the last, Jio IP update.","start":10.32,"end":19.145,"sentiment":"neutral","sentiment_score":-0.0707484449705352},{"text":"I think I rolled out last week.","start":19.145,"end":21.005001,"sentiment":"neutral","sentiment_score":-0.07484456737126623}],"sentiment":"neutral","sentiment_score":-0.054139772481802434,"num_words":36,"start":7.7599998,"end":21.005001},{"sentences":[{"text":"I did initially reach out, last week when it did come out with the update.","start":22.345001,"end":27.805,"sentiment":"neutral","sentiment_score":-0.0813393338272969},{"text":"And what has happened is that while my personal Internet is working fine, no issues there, when I try to connect my work or company computer to the network, it doesn't it doesn't support my company computer.","start":28.24,"end":42.34,"sentiment":"neutral","sentiment_score":-0.3191575983891616},{"text":"So I I suspect that there is a location related issue.","start":43.885,"end":47.905,"sentiment":"negative","sentiment_score":-0.37110945311459625},{"text":"But what I also discovered is that on my personal computer, so this is a non company computer, on certain websites that it also either on the Airtel network, it also cannot locate my home address or any addresses.","start":48.285,"end":65.229996,"sentiment":"negative","sentiment_score":-0.399730106194814},{"text":"So I think this new update has affected the I think the location or geography in some way.","start":66.729996,"end":72.83,"sentiment":"negative","sentiment_score":-0.4560598548915651}],"sentiment":"negative","sentiment_score":-0.3409139721809576,"num_words":120,"start":22.345001,"end":72.83},{"sentences":[{"text":"I did receive email from Ethel after my last phone call that they worked on it.","start":73.405,"end":77.645,"sentiment":"neutral","sentiment_score":-0.18238230561837554},{"text":"So this is just a check-in to see if you have heard similar issues from your other customers or if this is they should get aware of and something is being done to address it.","start":77.645,"end":88.86,"sentiment":"neutral","sentiment_score":-0.23525655908243998},{"text":"Yeah.","start":95.020004,"end":95.340004,"sentiment":"neutral","sentiment_score":0.016622046008706093},{"text":"So it's Andrew Town, t a o.","start":95.340004,"end":98.4,"sentiment":"neutral","sentiment_score":0.014340747546936785},{"text":"Yep.","start":103.685005,"end":103.925,"sentiment":"neutral","sentiment_score":0.173883855342865}],"sentiment":"neutral","sentiment_score":-0.18102008872665465,"num_words":60,"start":73.405,"end":103.925},{"sentences":[{"text":"We're good.","start":103.925,"end":104.405,"sentiment":"positive","sentiment_score":0.3748132437467575},{"text":"Thank you.","start":104.405,"end":105.145004,"sentiment":"positive","sentiment_score":0.47897693514823914},{"text":"Yep.","start":164.625,"end":165.125,"sentiment":"neutral","sentiment_score":0.09196381270885468},{"text":"Yeah.","start":190.255,"end":190.495,"sentiment":"neutral","sentiment_score":0.05555566027760506},{"text":"Let me just connect the Internet again.","start":190.495,"end":192.675,"sentiment":"neutral","sentiment_score":0.048938052994864326}],"sentiment":"neutral","sentiment_score":0.16905124628773102,"num_words":13,"start":103.925,"end":192.675},{"sentences":[{"text":"Give me one second, please.","start":192.815,"end":194.195,"sentiment":"neutral","sentiment_score":0.04300481379032135},{"text":"It says Seattle.","start":249.95499,"end":251.41,"sentiment":"neutral","sentiment_score":0.016233415963749092},{"text":"So that's still US.","start":253.79,"end":255.17,"sentiment":"neutral","sentiment_score":0.009830702096223831},{"text":"Yes.","start":262.19,"end":262.43,"sentiment":"neutral","sentiment_score":0.023562759160995483},{"text":"This is a speed test.","start":262.43,"end":263.72998,"sentiment":"neutral","sentiment_score":0.01837938781827688}],"sentiment":"neutral","sentiment_score":0.023250379082229402,"num_words":18,"start":192.815,"end":263.72998},{"sentences":[{"text":"Yes.","start":269.685,"end":270.005,"sentiment":"neutral","sentiment_score":0.00943196751177311},{"text":"I am.","start":270.005,"end":270.825,"sentiment":"neutral","sentiment_score":0.0049108765088021755},{"text":"Yes.","start":274.565,"end":275.065,"sentiment":"neutral","sentiment_score":0.0038194404914975166},{"text":"Yahoo, WA.","start":275.125,"end":276.105,"sentiment":"neutral","sentiment_score":-0.0006535452557727693},{"text":"That's what it says.","start":277.845,"end":279.945,"sentiment":"neutral","sentiment_score":-0.0071921267081052065}],"sentiment":"neutral","sentiment_score":-0.0007002436323091387,"num_words":10,"start":269.685,"end":279.945},{"sentences":[{"text":"Yep.","start":286.88,"end":287.38,"sentiment":"neutral","sentiment_score":0.021582506597042084},{"text":"Yep.","start":317.55,"end":318.05,"sentiment":"neutral","sentiment_score":0.03988368809223175},{"text":"Yeah.","start":350.88498,"end":351.38498,"sentiment":"neutral","sentiment_score":-0.008413800969719887},{"text":"Yeah.","start":361.67,"end":362.07,"sentiment":"neutral","sentiment_score":0.05991475284099579},{"text":"Yeah.","start":362.07,"end":362.57,"sentiment":"neutral","sentiment_score":0.120979443192482}],"sentiment":"neutral","sentiment_score":0.04678931795060635,"num_words":5,"start":286.88,"end":362.57},{"sentences":[{"text":"All good.","start":363.59,"end":364.25,"sentiment":"positive","sentiment_score":0.339212566614151},{"text":"Is there anything else I can any other information I can provide to assist with the process?","start":365.99,"end":371.21,"sentiment":"neutral","sentiment_score":0.17178109814138973},{"text":"Yeah.","start":388.585,"end":388.825,"sentiment":"neutral","sentiment_score":-0.009745384566485882},{"text":"I think because with my work computer, right, the issue is I can't access most web pages.","start":388.825,"end":394.86002,"sentiment":"neutral","sentiment_score":-0.22535780685789444},{"text":"The Internet itself is working.","start":394.86002,"end":396.96002,"sentiment":"neutral","sentiment_score":-0.30358827114105225}],"sentiment":"neutral","sentiment_score":-0.041906325124381555,"num_words":42,"start":363.59,"end":396.96002},{"sentences":[{"text":"Is that I cannot log in into any of my online accounts.","start":397.34,"end":401.68,"sentiment":"negative","sentiment_score":-0.3348059083024661},{"text":"So I can't log in to my Microsoft account.","start":402.07498,"end":404.315,"sentiment":"neutral","sentiment_score":-0.3178131928046544},{"text":"I can't log in to my email account or my Teams account or my company's Internet page.","start":404.315,"end":409.935,"sentiment":"neutral","sentiment_score":-0.29650619713699117},{"text":"It that that's what's been blocked right now.","start":410.235,"end":412.41498,"sentiment":"negative","sentiment_score":-0.3814782164990902},{"text":"So I'm not I'm not a technical expert, but I think the issue is around it's something to do with us.","start":412.47498,"end":420.41,"sentiment":"neutral","sentiment_score":-0.24538002269608633}],"sentiment":"neutral","sentiment_score":-0.3003492715643413,"num_words":67,"start":397.34,"end":420.41},{"sentences":[{"text":"But I'm not 100% sure either what's going on.","start":421.11002,"end":423.93,"sentiment":"neutral","sentiment_score":-0.3128383391433292},{"text":"Yep.","start":455.3,"end":455.8,"sentiment":"neutral","sentiment_score":0.05500107258558273},{"text":"All good.","start":455.88498,"end":456.285,"sentiment":"neutral","sentiment_score":0.20636162906885147},{"text":"Look.","start":456.285,"end":456.60498,"sentiment":"neutral","sentiment_score":0.12364892661571504},{"text":"In that case, I'll leave this with you guys for now.","start":456.60498,"end":459.345,"sentiment":"neutral","sentiment_score":0.019159048626368694}],"sentiment":"neutral","sentiment_score":-0.08389259416920443,"num_words":24,"start":421.11002,"end":459.345},{"sentences":[{"text":"Hopefully, in a couple weeks' time, this will be addressed.","start":460.04498,"end":462.785,"sentiment":"neutral","sentiment_score":0.016273270826786757},{"text":"Yes.","start":470.925,"end":471.425,"sentiment":"neutral","sentiment_score":0.049360841512680054},{"text":"Oh, thank you so much.","start":492.81497,"end":493.935,"sentiment":"positive","sentiment_score":0.39731189608573914},{"text":"I appreciate that, actually.","start":493.935,"end":495.31497,"sentiment":"positive","sentiment_score":0.35143834352493286},{"text":"Yeah.","start":497.13498,"end":497.375,"sentiment":"neutral","sentiment_score":0.23858940601348877}],"sentiment":"neutral","sentiment_score":0.18299980049154588,"num_words":21,"start":460.04498,"end":497.375},{"sentences":[{"text":"Thank you very much.","start":497.375,"end":498.435,"sentiment":"positive","sentiment_score":0.4751368388533592},{"text":"All good.","start":501.87692,"end":502.43692,"sentiment":"neutral","sentiment_score":0.3110802322626114},{"text":"Take care.","start":502.43692,"end":503.17694,"sentiment":"positive","sentiment_score":0.43557530641555786}],"sentiment":"positive","sentiment_score":0.4242323040962219,"num_words":8,"start":497.375,"end":503.17694}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Maureen from Airtel tech support. How can I assist you today?\n\nChannel 1: Hello? Hi. This is Andrew speaking. I am calling as a customer of Airtel, and I've had I've been having some technical issues since the last, Jio IP update. I think I rolled out last week.\n\nChannel 0: Mhmm.\n\nChannel 1: I did initially reach out, last week when it did come out with the update. And what has happened is that while my personal Internet is working fine, no issues there, when I try to connect my work or company computer to the network, it doesn't it doesn't support my company computer. So I I suspect that there is a location related issue. But what I also discovered is that on my personal computer, so this is a non company computer, on certain websites that it also either on the Airtel network, it also cannot locate my home address or any addresses. So I think\n\nChannel 0: Mhmm.\n\nChannel 1: this new update has affected the I think the location or geography in some way. I did receive email from Ethel after my last phone call that they worked on it. So this is just a check-in to see if you have heard similar issues from your other customers or if this is they should get aware of and something is being done to address it.\n\nChannel 0: Okay. I see. May I know your full name, please, for me to check your account?\n\nChannel 1: Yeah. So it's Andrew Town, t a o.\n\nChannel 0: Okay. Is it okay if I put you on hold? Let me just check your account.\n\nChannel 1: Yep. We're good. Thank you.\n\nChannel 0: Okay. Hello, Andre?\n\nChannel 1: Yep.\n\nChannel 0: Yes. Thank you for waiting. So upon coordinating with the back end team, they advised us just today that the KO IP location issue has now been resolved. And have you can we try to run a speed test and check if the result is locating Australia now instead of US.\n\nChannel 1: Yeah. Let me just connect the Internet again. Give me one second, please.\n\nChannel 0: Then you can also check the iplocation.net website. This site will check your Yale IP location, and it should now display Australia.\n\nChannel 1: It says Seattle. So that's still US.\n\nChannel 0: You mean the speed test result?\n\nChannel 1: Yes. This is a speed test.\n\nChannel 0: Are you using the SPITES by Ocala?\n\nChannel 1: Yes. I am.\n\nChannel 0: And it's still Shadow US?\n\nChannel 1: Yes. Yahoo, WA.\n\nChannel 0: Mhmm.\n\nChannel 1: That's what it says.\n\nChannel 0: Okay. Is it okay if I put you on hold again? Let me just coordinate with\n\nChannel 1: Yep.\n\nChannel 0: the team. Okay. Hang on. Hello, Andrew?\n\nChannel 1: Yep.\n\nChannel 0: Yes. Thank you for waiting. So upon checking, there's still some website that customer were unable to access to and streaming channels. So the back end team will investigate again the issue why some website may still be blocked or experiencing access issues. They will be reaching out to the relevant providers today to request that the IP address be unblock where necessary.\n\nAnd we will continue\n\nChannel 1: Yeah.\n\nChannel 0: to coordinate with them. So as of the moment, we still do not have the estimated time for the restoration of this issue, fortunately. Yeah.\n\nChannel 1: Yeah. Yeah. All good. Is there anything else I can any other information I can provide to assist with the process?\n\nChannel 0: Actually, we're all good because we do have the list of the web sites and the TV streaming providers that are still blocked with the IP location.\n\nChannel 1: Yeah. I think because with my work computer, right, the issue is I can't access most web pages. The Internet itself is working. Is that I cannot log in into any of my online accounts. So I can't log in to my Microsoft account.\n\nI can't log in to my email account or my Teams account or my company's Internet page. It that that's what's been blocked right now. So I'm not I'm not a technical expert, but I think the issue is around it's something to do with us. But I'm not 100% sure either what's going on.\n\nChannel 0: Yeah. So, actually, the issue is from Airtel. It's not a network fault. It's about the engineering team that they done after they do the upgrade, boost the speed. Yeah.\n\nThat's why we're we're not sure also why this is happening because we did not expect this also to happen, especially for long period of time.\n\nChannel 1: Yep. All good. Look. In that case, I'll\n\nChannel 0: Yeah.\n\nChannel 1: leave this with you guys for now.\n\nChannel 0: Mhmm.\n\nChannel 1: Hopefully, in a couple weeks' time, this will be addressed.\n\nChannel 0: Yeah. So we'll provide you with an update once I receive further information regarding this. And regarding\n\nChannel 1: Yes.\n\nChannel 0: the regarding the your billing for this month, once this is all resolved, we'll coordinate this to the accounts department for them to, like, give you a compensation or a refund or discount for the days that you'll be you have the issue.\n\nChannel 1: Oh, thank you so much. I appreciate\n\nChannel 0: Mhmm.\n\nChannel 1: that, actually.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah. Thank you very much.\n\nChannel 0: Okay. Thank you. Bye for now.\n\nChannel 1: All good. Take care.\n\nChannel 0: Yeah. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.0,"end":2.3999999,"sentiment":"neutral","sentiment_score":0.15365245938301086},{"text":"Good morning.","start":2.3999999,"end":3.12,"sentiment":"positive","sentiment_score":0.4022916406393051},{"text":"This is Maureen from Airtel tech support.","start":3.12,"end":5.6,"sentiment":"positive","sentiment_score":0.3450826534203121},{"text":"How can I assist you today?","start":5.6,"end":7.06,"sentiment":"positive","sentiment_score":0.3485658864180247}],"sentiment":"positive","sentiment_score":0.3415756020694971,"channel":0,"num_words":16,"start":2.0,"end":7.06},{"sentences":[{"text":"Hello?","start":7.7599998,"end":8.0,"sentiment":"neutral","sentiment_score":0.05342811718583107},{"text":"Hi.","start":8.0,"end":8.32,"sentiment":"neutral","sentiment_score":0.03201941400766373},{"text":"This is Andrew speaking.","start":8.32,"end":9.86,"sentiment":"neutral","sentiment_score":0.02916171634569764},{"text":"I am calling as a customer of Airtel, and I've had I've been having some technical issues since the last, Jio IP update.","start":10.32,"end":19.145,"sentiment":"neutral","sentiment_score":-0.0707484449705352},{"text":"I think I rolled out last week.","start":19.145,"end":21.005001,"sentiment":"neutral","sentiment_score":-0.07484456737126623}],"sentiment":"neutral","sentiment_score":-0.054139772481802434,"channel":1,"num_words":36,"start":7.7599998,"end":21.005001},{"sentences":[{"text":"Mhmm.","start":21.475,"end":21.975,"sentiment":"neutral","sentiment_score":-0.07616809010505676}],"sentiment":"neutral","sentiment_score":-0.07616809010505676,"channel":0,"num_words":1,"start":21.475,"end":21.975},{"sentences":[{"text":"I did initially reach out, last week when it did come out with the update.","start":22.345001,"end":27.805,"sentiment":"neutral","sentiment_score":-0.0813393338272969},{"text":"And what has happened is that while my personal Internet is working fine, no issues there, when I try to connect my work or company computer to the network, it doesn't it doesn't support my company computer.","start":28.24,"end":42.34,"sentiment":"neutral","sentiment_score":-0.3191575983891616},{"text":"So I I suspect that there is a location related issue.","start":43.885,"end":47.905,"sentiment":"negative","sentiment_score":-0.37110945311459625},{"text":"But what I also discovered is that on my personal computer, so this is a non company computer, on certain websites that it also either on the Airtel network, it also cannot locate my home address or any addresses.","start":48.285,"end":65.229996,"sentiment":"negative","sentiment_score":-0.399730106194814},{"text":"So I think","start":66.729996,"end":67.369995,"sentiment":"neutral","sentiment_score":-0.24588939547538757}],"sentiment":"neutral","sentiment_score":-0.3184596900961229,"channel":1,"num_words":105,"start":22.345001,"end":67.369995},{"sentences":[{"text":"Mhmm.","start":67.19,"end":67.69,"sentiment":"neutral","sentiment_score":-0.2513211667537689}],"sentiment":"neutral","sentiment_score":-0.2513211667537689,"channel":0,"num_words":1,"start":67.19,"end":67.69},{"sentences":[{"text":"this new update has affected the I think the location or geography in some way.","start":67.369995,"end":72.83,"sentiment":"negative","sentiment_score":-0.4980939467748006},{"text":"I did receive email from Ethel after my last phone call that they worked on it.","start":73.405,"end":77.645,"sentiment":"neutral","sentiment_score":-0.18238230561837554},{"text":"So this is just a check-in to see if you have heard similar issues from your other customers or if this is they should get aware of and something is being done to address it.","start":77.645,"end":88.86,"sentiment":"neutral","sentiment_score":-0.23525655908243998}],"sentiment":"neutral","sentiment_score":-0.28217432817274873,"channel":1,"num_words":66,"start":67.369995,"end":88.86},{"sentences":[{"text":"Okay.","start":90.149994,"end":90.46999,"sentiment":"neutral","sentiment_score":-0.001367338001728058},{"text":"I see.","start":90.46999,"end":91.21,"sentiment":"neutral","sentiment_score":-0.00327569292858243},{"text":"May I know your full name, please, for me to check your account?","start":91.35,"end":94.25,"sentiment":"neutral","sentiment_score":0.021764290877259694}],"sentiment":"neutral","sentiment_score":0.017188566096592695,"channel":0,"num_words":16,"start":90.149994,"end":94.25},{"sentences":[{"text":"Yeah.","start":95.020004,"end":95.340004,"sentiment":"neutral","sentiment_score":0.016622046008706093},{"text":"So it's Andrew Town, t a o.","start":95.340004,"end":98.4,"sentiment":"neutral","sentiment_score":0.014340747546936785}],"sentiment":"neutral","sentiment_score":0.014625909854657948,"channel":1,"num_words":8,"start":95.020004,"end":98.4},{"sentences":[{"text":"Okay.","start":98.869995,"end":99.369995,"sentiment":"neutral","sentiment_score":0.04547828808426857},{"text":"Is it okay if I put you on hold?","start":100.035,"end":101.715,"sentiment":"neutral","sentiment_score":0.03303061342901654},{"text":"Let me just check your account.","start":101.715,"end":103.175,"sentiment":"neutral","sentiment_score":0.036812463154395424}],"sentiment":"neutral","sentiment_score":0.03522678674198687,"channel":0,"num_words":16,"start":98.869995,"end":103.175},{"sentences":[{"text":"Yep.","start":103.685005,"end":103.925,"sentiment":"neutral","sentiment_score":0.173883855342865},{"text":"We're good.","start":103.925,"end":104.405,"sentiment":"positive","sentiment_score":0.3748132437467575},{"text":"Thank you.","start":104.405,"end":105.145004,"sentiment":"positive","sentiment_score":0.47897693514823914}],"sentiment":"positive","sentiment_score":0.37629284262657164,"channel":1,"num_words":5,"start":103.685005,"end":105.145004},{"sentences":[{"text":"Okay.","start":104.675,"end":105.175,"sentiment":"neutral","sentiment_score":0.12600593268871307},{"text":"Hello, Andre?","start":162.95499,"end":163.935,"sentiment":"neutral","sentiment_score":0.06782181188464165}],"sentiment":"neutral","sentiment_score":0.08721651881933212,"channel":0,"num_words":3,"start":104.675,"end":163.935},{"sentences":[{"text":"Yep.","start":164.625,"end":165.125,"sentiment":"neutral","sentiment_score":0.09196381270885468}],"sentiment":"neutral","sentiment_score":0.09196381270885468,"channel":1,"num_words":1,"start":164.625,"end":165.125},{"sentences":[{"text":"Yes.","start":165.59499,"end":165.915,"sentiment":"neutral","sentiment_score":0.17403557896614075},{"text":"Thank you for waiting.","start":165.915,"end":167.055,"sentiment":"positive","sentiment_score":0.34693933837115765},{"text":"So upon coordinating with the back end team, they advised us just today that the KO IP location issue has now been resolved.","start":167.515,"end":176.82,"sentiment":"neutral","sentiment_score":0.053064320722351906},{"text":"And have you can we try to run a speed test and check if the result is locating Australia now instead of US.","start":177.6,"end":188.715,"sentiment":"neutral","sentiment_score":0.026280362644921177}],"sentiment":"neutral","sentiment_score":0.06640628725290298,"channel":0,"num_words":51,"start":165.59499,"end":188.715},{"sentences":[{"text":"Yeah.","start":190.255,"end":190.495,"sentiment":"neutral","sentiment_score":0.05555566027760506},{"text":"Let me just connect the Internet again.","start":190.495,"end":192.675,"sentiment":"neutral","sentiment_score":0.048938052994864326},{"text":"Give me one second, please.","start":192.815,"end":194.195,"sentiment":"neutral","sentiment_score":0.04300481379032135}],"sentiment":"neutral","sentiment_score":0.04716508463025093,"channel":1,"num_words":13,"start":190.255,"end":194.195},{"sentences":[{"text":"Then you can also check the iplocation.net website.","start":236.67,"end":242.37,"sentiment":"neutral","sentiment_score":0.037018231581896544},{"text":"This site will check your Yale IP location, and it should now display Australia.","start":243.47,"end":248.45,"sentiment":"neutral","sentiment_score":0.05169139908892768}],"sentiment":"neutral","sentiment_score":0.04635570181364363,"channel":0,"num_words":22,"start":236.67,"end":248.45},{"sentences":[{"text":"It says Seattle.","start":249.95499,"end":251.41,"sentiment":"neutral","sentiment_score":0.016233415963749092},{"text":"So that's still US.","start":253.79,"end":255.17,"sentiment":"neutral","sentiment_score":0.009830702096223831}],"sentiment":"neutral","sentiment_score":0.012574722325163228,"channel":1,"num_words":7,"start":249.95499,"end":255.17},{"sentences":[{"text":"You mean the speed test result?","start":259.615,"end":261.81,"sentiment":"neutral","sentiment_score":0.013299573212862015}],"sentiment":"neutral","sentiment_score":0.013299573212862015,"channel":0,"num_words":6,"start":259.615,"end":261.81},{"sentences":[{"text":"Yes.","start":262.19,"end":262.43,"sentiment":"neutral","sentiment_score":0.023562759160995483},{"text":"This is a speed test.","start":262.43,"end":263.72998,"sentiment":"neutral","sentiment_score":0.01837938781827688}],"sentiment":"neutral","sentiment_score":0.019243283042063315,"channel":1,"num_words":6,"start":262.19,"end":263.72998},{"sentences":[{"text":"Are you using the SPITES by Ocala?","start":266.43,"end":268.85,"sentiment":"neutral","sentiment_score":0.00994959067819374}],"sentiment":"neutral","sentiment_score":0.00994959067819374,"channel":0,"num_words":7,"start":266.43,"end":268.85},{"sentences":[{"text":"Yes.","start":269.685,"end":270.005,"sentiment":"neutral","sentiment_score":0.00943196751177311},{"text":"I am.","start":270.005,"end":270.825,"sentiment":"neutral","sentiment_score":0.0049108765088021755}],"sentiment":"neutral","sentiment_score":0.00641790684312582,"channel":1,"num_words":3,"start":269.685,"end":270.825},{"sentences":[{"text":"And it's still Shadow US?","start":271.71,"end":274.335,"sentiment":"neutral","sentiment_score":-0.002888807817362249}],"sentiment":"neutral","sentiment_score":-0.002888807817362249,"channel":0,"num_words":5,"start":271.71,"end":274.335},{"sentences":[{"text":"Yes.","start":274.565,"end":275.065,"sentiment":"neutral","sentiment_score":0.0038194404914975166},{"text":"Yahoo, WA.","start":275.125,"end":276.105,"sentiment":"neutral","sentiment_score":-0.0006535452557727693}],"sentiment":"neutral","sentiment_score":0.000837449993317326,"channel":1,"num_words":3,"start":274.565,"end":276.105},{"sentences":[{"text":"Mhmm.","start":276.975,"end":277.475,"sentiment":"neutral","sentiment_score":-0.00305232428945601}],"sentiment":"neutral","sentiment_score":-0.00305232428945601,"channel":0,"num_words":1,"start":276.975,"end":277.475},{"sentences":[{"text":"That's what it says.","start":277.845,"end":279.945,"sentiment":"neutral","sentiment_score":-0.0071921267081052065}],"sentiment":"neutral","sentiment_score":-0.0071921267081052065,"channel":1,"num_words":4,"start":277.845,"end":279.945},{"sentences":[{"text":"Okay.","start":281.775,"end":282.275,"sentiment":"neutral","sentiment_score":0.012608116492629051},{"text":"Is it okay if I put you on hold again?","start":283.615,"end":285.535,"sentiment":"neutral","sentiment_score":0.006527046393603087},{"text":"Let me just coordinate with","start":285.535,"end":287.055,"sentiment":"neutral","sentiment_score":0.018523917347192765}],"sentiment":"neutral","sentiment_score":0.010656135447788984,"channel":0,"num_words":16,"start":281.775,"end":287.055},{"sentences":[{"text":"Yep.","start":286.88,"end":287.38,"sentiment":"neutral","sentiment_score":0.021582506597042084}],"sentiment":"neutral","sentiment_score":0.021582506597042084,"channel":1,"num_words":1,"start":286.88,"end":287.38},{"sentences":[{"text":"the team.","start":287.055,"end":287.715,"sentiment":"neutral","sentiment_score":0.01843750663101673},{"text":"Okay.","start":287.88,"end":288.28,"sentiment":"neutral","sentiment_score":0.020652946084737778},{"text":"Hang on.","start":288.28,"end":292.38,"sentiment":"neutral","sentiment_score":0.012986397370696068},{"text":"Hello, Andrew?","start":315.89502,"end":316.95502,"sentiment":"neutral","sentiment_score":0.02324206940829754}],"sentiment":"neutral","sentiment_score":0.018569270414965495,"channel":0,"num_words":7,"start":287.055,"end":316.95502},{"sentences":[{"text":"Yep.","start":317.55,"end":318.05,"sentiment":"neutral","sentiment_score":0.03988368809223175}],"sentiment":"neutral","sentiment_score":0.03988368809223175,"channel":1,"num_words":1,"start":317.55,"end":318.05},{"sentences":[{"text":"Yes.","start":318.81,"end":318.97,"sentiment":"neutral","sentiment_score":0.0933334156870842},{"text":"Thank you for waiting.","start":318.97,"end":320.11002,"sentiment":"neutral","sentiment_score":0.2845579460263252},{"text":"So upon checking, there's still some website that customer were unable to access to and streaming channels.","start":320.41,"end":332.11002,"sentiment":"neutral","sentiment_score":-0.10314982428270228},{"text":"So the back end team will investigate again the issue why some website may still be blocked or experiencing access issues.","start":332.945,"end":341.605,"sentiment":"neutral","sentiment_score":-0.15239701739379338},{"text":"They will be reaching out to the relevant providers today to request that the IP address be unblock where necessary.","start":342.945,"end":349.26,"sentiment":"neutral","sentiment_score":-0.04709498286247253}],"sentiment":"neutral","sentiment_score":-0.07403521961162961,"channel":0,"num_words":63,"start":318.81,"end":349.26},{"sentences":[{"text":"And we will continue","start":350.2,"end":351.24002,"sentiment":"neutral","sentiment_score":-0.01792410993948579}],"sentiment":"neutral","sentiment_score":-0.01792410993948579,"channel":0,"num_words":4,"start":350.2,"end":351.24002},{"sentences":[{"text":"Yeah.","start":350.88498,"end":351.38498,"sentiment":"neutral","sentiment_score":-0.008413800969719887}],"sentiment":"neutral","sentiment_score":-0.008413800969719887,"channel":1,"num_words":1,"start":350.88498,"end":351.38498},{"sentences":[{"text":"to coordinate with them.","start":351.24002,"end":352.54,"sentiment":"neutral","sentiment_score":-0.009934393223375082},{"text":"So as of the moment, we still do not have the estimated time for the restoration of this issue, fortunately.","start":353.0,"end":359.66,"sentiment":"neutral","sentiment_score":-0.15576607044786214},{"text":"Yeah.","start":361.16,"end":361.66,"sentiment":"neutral","sentiment_score":0.025995800271630287}],"sentiment":"neutral","sentiment_score":-0.1251625272631645,"channel":0,"num_words":25,"start":351.24002,"end":361.66},{"sentences":[{"text":"Yeah.","start":361.67,"end":362.07,"sentiment":"neutral","sentiment_score":0.05991475284099579},{"text":"Yeah.","start":362.07,"end":362.57,"sentiment":"neutral","sentiment_score":0.120979443192482},{"text":"All good.","start":363.59,"end":364.25,"sentiment":"positive","sentiment_score":0.339212566614151},{"text":"Is there anything else I can any other information I can provide to assist with the process?","start":365.99,"end":371.21,"sentiment":"neutral","sentiment_score":0.17178109814138973}],"sentiment":"neutral","sentiment_score":0.17998085703168595,"channel":1,"num_words":21,"start":361.67,"end":371.21},{"sentences":[{"text":"Actually, we're all good because we do have the list of the web sites and the TV streaming providers that are still blocked with the IP location.","start":374.28497,"end":386.6,"sentiment":"neutral","sentiment_score":0.23605832429947676}],"sentiment":"neutral","sentiment_score":0.23605832429947676,"channel":0,"num_words":27,"start":374.28497,"end":386.6},{"sentences":[{"text":"Yeah.","start":388.585,"end":388.825,"sentiment":"neutral","sentiment_score":-0.009745384566485882},{"text":"I think because with my work computer, right, the issue is I can't access most web pages.","start":388.825,"end":394.86002,"sentiment":"neutral","sentiment_score":-0.22535780685789444},{"text":"The Internet itself is working.","start":394.86002,"end":396.96002,"sentiment":"neutral","sentiment_score":-0.30358827114105225},{"text":"Is that I cannot log in into any of my online accounts.","start":397.34,"end":401.68,"sentiment":"negative","sentiment_score":-0.3348059083024661},{"text":"So I can't log in to my Microsoft account.","start":402.07498,"end":404.315,"sentiment":"neutral","sentiment_score":-0.3178131928046544}],"sentiment":"neutral","sentiment_score":-0.27810816117562354,"channel":1,"num_words":44,"start":388.585,"end":404.315},{"sentences":[{"text":"I can't log in to my email account or my Teams account or my company's Internet page.","start":404.315,"end":409.935,"sentiment":"neutral","sentiment_score":-0.29650619713699117},{"text":"It that that's what's been blocked right now.","start":410.235,"end":412.41498,"sentiment":"negative","sentiment_score":-0.3814782164990902},{"text":"So I'm not I'm not a technical expert, but I think the issue is around it's something to do with us.","start":412.47498,"end":420.41,"sentiment":"neutral","sentiment_score":-0.24538002269608633},{"text":"But I'm not 100% sure either what's going on.","start":421.11002,"end":423.93,"sentiment":"neutral","sentiment_score":-0.3128383391433292}],"sentiment":"neutral","sentiment_score":-0.2920173929496245,"channel":1,"num_words":55,"start":404.315,"end":423.93},{"sentences":[{"text":"Yeah.","start":424.845,"end":425.245,"sentiment":"neutral","sentiment_score":-0.06246567890048027},{"text":"So, actually, the issue is from Airtel.","start":425.245,"end":430.625,"sentiment":"neutral","sentiment_score":-0.07431331383330482},{"text":"It's not a network fault.","start":431.805,"end":433.325,"sentiment":"neutral","sentiment_score":-0.13979534357786177},{"text":"It's about the engineering team that they done after they do the upgrade, boost the speed.","start":433.325,"end":441.83,"sentiment":"neutral","sentiment_score":-0.08616177667863667},{"text":"Yeah.","start":442.53,"end":443.03,"sentiment":"neutral","sentiment_score":-0.09804902970790864}],"sentiment":"neutral","sentiment_score":-0.0919424350063006,"channel":0,"num_words":30,"start":424.845,"end":443.03},{"sentences":[{"text":"That's why we're we're not sure also why this is happening because we did not expect this also to happen, especially for long period of time.","start":443.25,"end":454.385,"sentiment":"neutral","sentiment_score":-0.26332092399780566}],"sentiment":"neutral","sentiment_score":-0.26332092399780566,"channel":0,"num_words":26,"start":443.25,"end":454.385},{"sentences":[{"text":"Yep.","start":455.3,"end":455.8,"sentiment":"neutral","sentiment_score":0.05500107258558273},{"text":"All good.","start":455.88498,"end":456.285,"sentiment":"neutral","sentiment_score":0.20636162906885147},{"text":"Look.","start":456.285,"end":456.60498,"sentiment":"neutral","sentiment_score":0.12364892661571504},{"text":"In that case, I'll","start":456.60498,"end":457.32498,"sentiment":"neutral","sentiment_score":0.05072980001568794}],"sentiment":"neutral","sentiment_score":0.09928655717521906,"channel":1,"num_words":8,"start":455.3,"end":457.32498},{"sentences":[{"text":"Yeah.","start":457.165,"end":457.665,"sentiment":"neutral","sentiment_score":0.030751613900065426}],"sentiment":"neutral","sentiment_score":0.030751613900065426,"channel":0,"num_words":1,"start":457.165,"end":457.665},{"sentences":[{"text":"leave this with you guys for now.","start":457.32498,"end":459.345,"sentiment":"neutral","sentiment_score":0.0011186192610434125}],"sentiment":"neutral","sentiment_score":0.0011186192610434125,"channel":1,"num_words":7,"start":457.32498,"end":459.345},{"sentences":[{"text":"Mhmm.","start":459.96503,"end":460.46503,"sentiment":"neutral","sentiment_score":0.013086851686239244}],"sentiment":"neutral","sentiment_score":0.013086851686239244,"channel":0,"num_words":1,"start":459.96503,"end":460.46503},{"sentences":[{"text":"Hopefully, in a couple weeks' time, this will be addressed.","start":460.04498,"end":462.785,"sentiment":"neutral","sentiment_score":0.016273270826786757}],"sentiment":"neutral","sentiment_score":0.016273270826786757,"channel":1,"num_words":10,"start":460.04498,"end":462.785},{"sentences":[{"text":"Yeah.","start":463.63998,"end":463.88,"sentiment":"neutral","sentiment_score":0.056283287703990936},{"text":"So we'll provide you with an update once I receive further information regarding this.","start":463.88,"end":469.82,"sentiment":"neutral","sentiment_score":0.06069903661097799},{"text":"And regarding","start":470.28,"end":471.18,"sentiment":"neutral","sentiment_score":0.039704700000584126}],"sentiment":"neutral","sentiment_score":0.05796936472110888,"channel":0,"num_words":17,"start":463.63998,"end":471.18},{"sentences":[{"text":"Yes.","start":470.925,"end":471.425,"sentiment":"neutral","sentiment_score":0.049360841512680054}],"sentiment":"neutral","sentiment_score":0.049360841512680054,"channel":1,"num_words":1,"start":470.925,"end":471.425},{"sentences":[{"text":"the regarding the your billing for this month, once this is all resolved, we'll coordinate this to the accounts department for them to, like, give you a compensation or a refund or discount for the days that you'll be you have the issue.","start":471.96,"end":491.78,"sentiment":"neutral","sentiment_score":0.070978568347041}],"sentiment":"neutral","sentiment_score":0.070978568347041,"channel":0,"num_words":43,"start":471.96,"end":491.78},{"sentences":[{"text":"Oh, thank you so much.","start":492.81497,"end":493.935,"sentiment":"positive","sentiment_score":0.39731189608573914},{"text":"I appreciate","start":493.935,"end":494.675,"sentiment":"positive","sentiment_score":0.442370280623436}],"sentiment":"positive","sentiment_score":0.4101857202393668,"channel":1,"num_words":7,"start":492.81497,"end":494.675},{"sentences":[{"text":"Mhmm.","start":494.24,"end":494.74,"sentiment":"positive","sentiment_score":0.4005565643310547}],"sentiment":"positive","sentiment_score":0.4005565643310547,"channel":0,"num_words":1,"start":494.24,"end":494.74},{"sentences":[{"text":"that, actually.","start":494.735,"end":495.31497,"sentiment":"neutral","sentiment_score":0.26050640642642975}],"sentiment":"neutral","sentiment_score":0.26050640642642975,"channel":1,"num_words":2,"start":494.735,"end":495.31497},{"sentences":[{"text":"Yeah.","start":496.08,"end":496.58,"sentiment":"neutral","sentiment_score":0.17619076371192932}],"sentiment":"neutral","sentiment_score":0.17619076371192932,"channel":0,"num_words":1,"start":496.08,"end":496.58},{"sentences":[{"text":"Yeah.","start":497.13498,"end":497.375,"sentiment":"neutral","sentiment_score":0.23858940601348877},{"text":"Thank you very much.","start":497.375,"end":498.435,"sentiment":"positive","sentiment_score":0.4751368388533592}],"sentiment":"positive","sentiment_score":0.42782735228538515,"channel":1,"num_words":5,"start":497.13498,"end":498.435},{"sentences":[{"text":"Okay.","start":499.03998,"end":499.52,"sentiment":"neutral","sentiment_score":0.26799777150154114},{"text":"Thank you.","start":499.52,"end":500.08,"sentiment":"positive","sentiment_score":0.3909578323364258},{"text":"Bye for now.","start":500.08,"end":501.06,"sentiment":"neutral","sentiment_score":0.29997092485427856}],"sentiment":"neutral","sentiment_score":0.3249710351228714,"channel":0,"num_words":6,"start":499.03998,"end":501.06},{"sentences":[{"text":"All good.","start":501.87692,"end":502.43692,"sentiment":"neutral","sentiment_score":0.3110802322626114},{"text":"Take care.","start":502.43692,"end":503.17694,"sentiment":"positive","sentiment_score":0.43557530641555786}],"sentiment":"positive","sentiment_score":0.3733277693390846,"channel":1,"num_words":4,"start":501.87692,"end":503.17694},{"sentences":[{"text":"Yeah.","start":503.68,"end":504.0,"sentiment":"positive","sentiment_score":0.5634405612945557},{"text":"Have a great day.","start":504.0,"end":505.06,"sentiment":"positive","sentiment_score":0.5642878413200378}],"sentiment":"positive","sentiment_score":0.5641183853149414,"channel":0,"num_words":5,"start":503.68,"end":505.06}]},"summary":{"result":"success","short":"A customer named Andrew is experiencing issues with his Airtel network. He explains that he had issues with his personal computer and work computer, but the issue was not related to the company computer. The representative informs him that the issue has been resolved and that the back end team will investigate the issue. They also mention that the issue is related to the upgrade and that the engineering team will provide a refund or compensation for the time spent on the issue."},"intents":{"segments":[{"text":"May I know your full name, please, for me to check your account? Yeah.","start_word":228,"end_word":241,"intents":[{"intent":"Check account","confidence_score":0.034769714}]},{"text":"So upon coordinating with the back end team, they advised us just today that the KO IP location issue has now been resolved. And have you can we try to run a speed test and check if the result is locating Australia now instead of US. Yeah.","start_word":280,"end_word":326,"intents":[{"intent":"Coordinate with back end team","confidence_score":0.4394989}]},{"text":"And have you can we try to run a speed test and check if the result is locating Australia now instead of US. Yeah.","start_word":302,"end_word":325,"intents":[{"intent":"Run a speed test and see if australia is using spites by ocala","confidence_score":1.2206431e-9}]},{"text":"Let me just coordinate with Yep. the team. Okay.","start_word":413,"end_word":421,"intents":[{"intent":"Coordinate with yep","confidence_score":0.11047875}]},{"text":"So as of the moment, we still do not have the estimated time for the restoration of this issue, fortunately. Yeah.","start_word":499,"end_word":519,"intents":[{"intent":"Provide information for restoration","confidence_score":0.000510771}]},{"text":"So I'm not I'm not a technical expert, but I think the issue is around it's something to do with us. But I'm not 100% sure either what's going on. Yeah.","start_word":637,"end_word":667,"intents":[{"intent":"Request technical assistance","confidence_score":0.07735084}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.15365245938301086},{"text":"Good morning. This is Maureen from Airtel tech support. How can I assist you today?","start_word":1,"end_word":15,"sentiment":"positive","sentiment_score":0.35171911120414734},{"text":"Hello? Hi. This is Andrew speaking. I am calling as a customer of Airtel, and I've had I've been having some technical issues since the last, Jio IP update. I think I rolled out last week. Mhmm. I did initially reach out, last week when it did come out with the update. And what has happened is that while my personal Internet is working fine, no issues there, when I try to connect my work or company computer to the network, it doesn't it doesn't support my company computer.","start_word":16,"end_word":104,"sentiment":"neutral","sentiment_score":-0.16273994743824005},{"text":"So I I suspect that there is a location related issue. But what I also discovered is that on my personal computer, so this is a non company computer, on certain websites that it also either on the Airtel network, it also cannot locate my home address or any addresses.","start_word":105,"end_word":154,"sentiment":"negative","sentiment_score":-0.388940155506134},{"text":"So I think Mhmm.","start_word":155,"end_word":158,"sentiment":"neutral","sentiment_score":-0.24899327754974365},{"text":"this new update has affected the I think the location or geography in some way.","start_word":159,"end_word":173,"sentiment":"negative","sentiment_score":-0.49776023626327515},{"text":"I did receive email from Ethel after my last phone call that they worked on it. So this is just a check-in to see if you have heard similar issues from your other customers or if this is they should get aware of and something is being done to address it. Okay. I see. May I know your full name, please, for me to check your account? Yeah. So it's Andrew Town, t a o. Okay. Is it okay if I put you on hold? Let me just check your account. Yep.","start_word":174,"end_word":265,"sentiment":"neutral","sentiment_score":-0.08970751613378525},{"text":"We're good. Thank you.","start_word":266,"end_word":269,"sentiment":"positive","sentiment_score":0.4072575569152832},{"text":"Okay. Hello, Andre? Yep. Yes.","start_word":270,"end_word":274,"sentiment":"neutral","sentiment_score":0.10107775777578354},{"text":"Thank you for waiting.","start_word":275,"end_word":278,"sentiment":"positive","sentiment_score":0.4646504521369934},{"text":"So upon coordinating with the back end team, they advised us just today that the KO IP location issue has now been resolved. And have you can we try to run a speed test and check if the result is locating Australia now instead of US. Yeah. Let me just connect the Internet again. Give me one second, please. Then you can also check the iplocation.net website. This site will check your Yale IP location, and it should now display Australia. It says Seattle. So that's still US. You mean the speed test result? Yes. This is a speed test. Are you using the SPITES by Ocala? Yes. I am. And it's still Shadow US? Yes. Yahoo, WA. Mhmm. That's what it says. Okay. Is it okay if I put you on hold again? Let me just coordinate with Yep. the team. Okay. Hang on. Hello, Andrew? Yep. Yes. Thank you for waiting. So upon checking, there's still some website that customer were unable to access to and streaming channels. So the back end team will investigate again the issue why some website may still be blocked or experiencing access issues. They will be reaching out to the relevant providers today to request that the IP address be unblock where necessary. And we will continue Yeah. to coordinate with them. So as of the moment, we still do not have the estimated time for the restoration of this issue, fortunately. Yeah. Yeah. Yeah.","start_word":279,"end_word":521,"sentiment":"neutral","sentiment_score":-0.009975995868444444},{"text":"All good.","start_word":522,"end_word":523,"sentiment":"positive","sentiment_score":0.3442057967185974},{"text":"Is there anything else I can any other information I can provide to assist with the process? Actually, we're all good because we do have the list of the web sites and the TV streaming providers that are still blocked with the IP location. Yeah. I think because with my work computer, right, the issue is I can't access most web pages. The Internet itself is working. Is that I cannot log in into any of my online accounts. So I can't log in to my Microsoft account. I can't log in to my email account or my Teams account or my company's Internet page.","start_word":524,"end_word":628,"sentiment":"neutral","sentiment_score":-0.07518081806954884},{"text":"It that that's what's been blocked right now.","start_word":629,"end_word":636,"sentiment":"negative","sentiment_score":-0.3790458738803863},{"text":"So I'm not I'm not a technical expert, but I think the issue is around it's something to do with us. But I'm not 100% sure either what's going on. Yeah. So, actually, the issue is from Airtel. It's not a network fault. It's about the engineering team that they done after they do the upgrade, boost the speed. Yeah. That's why we're we're not sure also why this is happening because we did not expect this also to happen, especially for long period of time. Yep. All good. Look. In that case, I'll Yeah. leave this with you guys for now. Mhmm. Hopefully, in a couple weeks' time, this will be addressed. Yeah. So we'll provide you with an update once I receive further information regarding this. And regarding Yes. the regarding the your billing for this month, once this is all resolved, we'll coordinate this to the accounts department for them to, like, give you a compensation or a refund or discount for the days that you'll be you have the issue.","start_word":637,"end_word":810,"sentiment":"neutral","sentiment_score":-0.07046300172805786},{"text":"Oh, thank you so much. I appreciate Mhmm.","start_word":811,"end_word":818,"sentiment":"positive","sentiment_score":0.3970590829849243},{"text":"that, actually. Yeah. Yeah.","start_word":819,"end_word":822,"sentiment":"neutral","sentiment_score":0.2339482307434082},{"text":"Thank you very much.","start_word":823,"end_word":826,"sentiment":"positive","sentiment_score":0.472726970911026},{"text":"Okay.","start_word":827,"end_word":827,"sentiment":"neutral","sentiment_score":0.26799777150154114},{"text":"Thank you.","start_word":828,"end_word":829,"sentiment":"positive","sentiment_score":0.3823695182800293},{"text":"Bye for now.","start_word":830,"end_word":832,"sentiment":"neutral","sentiment_score":0.3002546429634094},{"text":"All good. Take care. Yeah. Have a great day.","start_word":833,"end_word":841,"sentiment":"positive","sentiment_score":0.5874706440501742}],"average":{"sentiment":"neutral","sentiment_score":-0.05532712118484403}}}}