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So that's why I have to say it off. Yeah. Yeah. Thank you. So, obviously, bit of ups and downs, and that was just one of those days. So I apologize I couldn't make it to the appointment. Do you have time for your interview now? Yeah. Yep. Beautiful. Now just before I do go any further, just so you should all just need to let you know that our calls are being recorded for quality and coaching purposes, if that's okay. Yep. Perfect. And just for security purposes, even though I can hear that it is you, can I just get you to confirm your full name, date of birth, and address, please? Mhmm. Yep. Just full name. Yep. Beautiful. Now before I do kind of jump into things as well there with you, I do like to start by asking if there is anything specific you would like to go over a bit more details today or any particular just a bit of an update and see kind of where everything's at. Mhmm. Yep. Yes. Mhmm. Yeah. Yes. Yep. Yeah. Sorry. Super. They make it there's very strict regulations because, obviously, the function is to decide for your retirement. So they are very strict of when you can actually access super. So one of the condition of release is turning 60 and stop working. Obviously, you got a little while until then. The other true scenarios is financial hardship. Now that is kind of what you touched on, which is where you are on Centrelink for twenty six weeks. You cannot meet your your payments or anything like that, and you are in, like, severe financial hardship. In those situations, you can access a bit of super. Or the other one is on the compassionate ground, which is if you have a essential surgery or anything like that coming up that you cannot afford to pay for yourself. So a lot of the time, it's, like, dental and stuff like that. Yep. No. I don't feel great. Mhmm. Yes. It's more medically important where you can't like, it's an essential surgery that you can't pay for. So let's say you wanted to do a cosmetic surgery, then that is it something that the doctor has said you need? Okay. Mhmm. Mhmm. Yeah. Yep. Yes. Yes. That is the case. So if it is a situation where you have a doctor saying, yeah, this is something that that you need or that they support, they need to sign the documents, And then, definitely, that is something that we can assist and help you with. Do you know how much it's costing or not really at that stage? Yeah? Mhmm. Yes. Mhmm. Okay. Yes. Because, obviously, that would be fine. Yes. Mhmm. Yes. To do yeah. Obviously, have a think about it. What I can do is I can get the just so you have the the email details of it. If no. Okay. Okay. Yeah. Okay. Yep. Okay. Yeah. Good to know because, yes, it's called compassionate no. Unfortunately, no. It is for you. Yeah. So for your your kids, that would then be, like, child trauma cover would be where that would come into play where you can ensure your your kids if something were to happen. Yes. But if if it's ever a situation that you need to access anything for any medical expenses or or something and you're not sure, just give me a call or even send me an email, and then we can kind of have a look at things further if that is something you want to explore further. But, obviously, like you said, taking a big chunk out of super will also obviously impact that. So, obviously, yeah, something to be mindful of. But then at the same time, if it is an essential surgery that you do need and you, you know, struggle financially, if if you need it, you need it. You know? Yep. Perfect. Now what I might run through with you first, just a bit of an updated fact find just to see if there is anything major that has changed in your life, if we do need to make any changes to your advice at all. So just kind of bear with me as I go through this. Now personal information, I have you down here as married with financial dependence. Is that still the case? Yep. Perfect. And I do have next up Ken your wife. If something were to happen, phone number ending on 459. Yes. Now you said you've had a bit of a change in employment? Yeah. So what do you do now? Mhmm. Yes. Oh my god. Yeah. So we'd like the the trucks with the money and stuff. Yeah. Yes. Correct. Because of the the gun more so. Yes. Do you carry that weapon? Yeah. That's the tricky part. If you did not, then that could be different. But because in insurance minds, they are like, yes. It's transport, but you are transferring valuable items. You do carry a gun. So the risk is obviously there for the need to carry a gun even though it could obviously be super safe. From the insurance point of view, it's like, well, if you need a gun, that obviously poses a risk. It was with all insurance. So it was all income protection, both inside and outside because they basically have the same criteria. And now whether you pay for it outside or inside so far, it's completely up to you that their kind of eligibility requirements is the same whether you fund it from super or not. Yeah. So if your situation ever changed, even if you are secure that if you don't care again, let me know. We can then reassess things for you. Yeah. No. I see that. Yeah. Yeah. Yeah. Well, especially everything going on in the world, you know, as well. Yeah. Yeah. Now when did you start there, did you say? March. Perfect. And you're enjoying it so far? Yes. Are you still working full time? Yep. Yeah. And is it more like shift works, or is it pretty consistent? Yeah. Yeah. Yeah. Okay. Oh, that's good for the family too. Yeah. A bit more time. Yeah. Income wise, do you know where the income? Yes. Mhmm. Yep. Mhmm. Okay. Mhmm. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Mhmm. Mhmm. Mhmm. Okay. Okay. Mhmm. Yep. That's fine. Yep. So about 30 nine in hours. And how many hours do you do? Forty hour weeks. And is that calculated on, like, fifty weeks or, like, fifty two? Do you know? Okay. Okay. Perfect. And five days a week? Yeah. Okay. No. That's fine. And 39 per hour is before or after tax? Before tax. Okay. Great. Perfect. Now I can use that. And in terms of super for your new employer, is that still the same? Is that just, like, the standard 12% contribution, or do you know if there's any Yes. Oh, good. Yeah. Mhmm. That's okay. I can use them. Yep. Mhmm. 0.08. Beautiful. I can use that. Most of the time, it's just under 12%, but I can just use that figure just just to double check. Yeah. Yeah. It's sometimes like that. Yeah. It's sometimes like that often with, like, a lot of the government jobs as well. I have the same with, like, nurses or school teachers and stuff sometimes as well. Sometimes, like, the big truck companies, they have the same when they go through union and stuff. It's a bit of a mess sometimes. Asset wise, I have your property. Last was valued at about $5.80. Do you know if that's changed at all? Yeah. Oh, yeah? Mhmm. Yep. Mhmm. Okay. I'll just put 6 50. Could be yeah. No. That's still a nice increase. Sorry. And with the mortgage now I had it at $4.40. Do you know where that's at roughly? Yep. Mhmm. Oh, yeah. To do the renovation. Yep. Mhmm. $4.40. Oh, yes? Mhmm. 26. Perfect. So 26 on the redraw. Right. Now your motor vehicle varied at about 47 and then the hobby car about 25. Is that still the case roughly? Mhmm. Yes. Yes. Yes, please. Yep. If if you do, that'd be great. Yep. Yeah. Alrighty. Beautiful. Okay. Perfect. And how much is that one worth, would you say? Mhmm. Oh, nice. And did you buy it outright, or is there a loan attached to it? Wow. Really? Jeez. That's good return. That's that's a very smart investment. Yeah. Yeah. Yeah. Yep. Well, especially if you cannot know a thing or two about cars or, you know, then yeah. Yes. No. Oh, that's good. Very good bargain, man. Yeah. Especially with the old cars as well, they can be you know, they don't not too much. Yeah. Yeah. Especially with, like, the older ones, they retain their value and they even go up in value, whereas new cars appreciate as soon as they leave the workshop. Yeah. Beautiful. Now health and lifestyle wise, still have you down as a nonsmoker? Yep. And have you had any changes to your health? Any injuries or any new health issues or anything? No. Yes. Yep. Mhmm. Yeah. A bit of a flare up. Yeah. Yes. Yes. Yeah. Yep. Yeah. Yeah. Okay. Yep. Yeah. And is it causing you issues at work, or is it more just kind of discomfort? Yep. Yep. Okay. Perfect. But, otherwise, no issues, kind of? No. And do you guys have that's good. Estate planning wise, do you guys have a a estate planning wise? Do you have a will or power of attorney in place? No. No. That's all good. Now I can see here as well. So with your super and insurances, we do currently have two nominations for your insurances if something were to happen to you. Now apologies if I mispronounce these names, but Roya at 20%? Right. Yeah. Beautiful. And then Gaultarine at 80? Beautiful. Now and is that your wife? Yeah. Yeah. Perfect. Now I don't have a nomination for your super, though. So I have them in place for your insurances, but not for your super. Do you still have the form for your hub 24 or or not really? Yes. Okay. Yep. Okay. So I will get the team to send that back out to you. Now do you have access to a printer, or do you prefer post? Okay. Yep. So what I will do is I will get my colleague, Whitlam, through email that to you. That way, you have it in your inbox as well. If something were to happen or misplaced it, that would just be for your hub 20 4 super. Like I said, we have your insurances sorted. It is just for your super, making sure we have that in place. Yes. Yes. There is such a thing. Yeah. Now often because it gets a little bit more complex estate planning wise, it would be because I can't give you any legal advice because I'm not a lawyer, it would be a a lawyer will be the best person. Now often what would happen is if you nominated for your daughter, then whoever you have as a guardian would then usually be the the one kind of managing things and making sure it's all correct. So if that is your wife, for example, then that would be like, she would then have kind of authority to, you know, make sure that's all good. But sometimes what people do is that they can have set up, like, a testamentary trust. So if something were to happen, you can also have a will, and then in the will, like, provide you with a a bit more context in regards to that protection. But the best person for that would be a lawyer. Yes. Yes. Yeah. Most estate planning lawyers would would cover it. They would pretty versatile in that. Do you guys have someone that you know that you could speak to, or do you like okay. Yeah. Yeah. Okay. If you do struggle and you do want assistance, just just let me know because I can always send you the details of the firm that we work closely with. They do work all around Australia. So if it is and they can be able to provide you a bit more guidance in regards to it and how it all kind of works for minors. The good thing with her being so young, though, is that if something were to happen, right now, it's tax free to her. So there are tax consequences if a child is over 18. So still got plenty of time, but at the moment, if something were to happen, mhmm, tax free. Completely tax free regardless of age. Yep. If it's just children when they're classified as a financial dependent, so which she is at the moment. So right now, if something were to happen, tax free. As a a four year old, did you say? Very ambitious of you. Trying to get her set up financially early. I'm actually expecting a little daughter as well, so very exciting. Yeah. Yeah. My first. So yeah. No. Getting a bit sappy. Just wait for wait for teenage years. That's wrong, darling. Oh, yeah. Alright. Beautiful. Now, otherwise, when it comes to goals for you, I have here that your main kind of focus, obviously, if we couldn't get your income protection, was to build up a bit of an, like, emergency savings account. Obviously, with the changing work and everything like that and, obviously, rising prices, I understand that's probably been a little bit difficult. But is that still kind of yeah. Mhmm. Yes. Oh, nice. Mhmm. Yeah. Yep. Yeah. Yep. Yeah. Yeah. Yep. Yes. Yep. Yep. It's everything's always at once. Yeah. Yeah. Yep. At least you have a bit of a, like, you know how to how to save and do it. It's just a matter of adjusting lifestyle, like you said, which which happens with with changes. That's just what it is. Mhmm. Yep. Yes. Good. Yes. I mean, it's just not even, like, electricity. Well, I do that all the time. Only that time. Yeah. Yeah. Yeah. But even, like, shopping around even, like, shopping around for utilities and stuff, like, we change it pretty often because, yeah, it's like, well, they don't really reward loyalty. And that's the same with, like, I have a labrador, same with, like, health insurance for her. It's like, you know, it just goes through the roof, and then you're like, oh, well, you know, it it is worth comparing prices for sure. Yep. No. That's all good. I'll get it. No. That's all good. Now it shouldn't be too much longer if you do need to to talk to her. Okay. Perfect. Now when it actually comes to your super investment story, now I know we have gone through your risk profile questionnaire a couple of times. So I won't go through all those questions again with you, but I do wanna just touch base to see how you are feeling with the level of risk and everything like that. So at the moment, we have you invested in your high growth portfolio. And, obviously, that is tailored for for people who are looking at getting as much growth as you possibly can out of super while you still have plenty of time. Now you have plenty of time in the market, obviously, for those fluctuations to come back around, but it's also someone who is, you know, comfortable seeing a bit of short term fluctuations in order to achieve that growth. So some years, it will, you know, be a bit what's going on in the market, and other years can be a little bit more turbulent. That is just the nature of the investment. Now when it actually comes to how the money is invested, though, we have 90% in the gross assets, which is like your Australian shares, international shares, like your property as well, and that is ultimately what's going to grow the most for you. And then we do have about 10 in defensive, like your cash, your gold, your fixed interest. Limit fluctuations a little bit, but the main focus is growing your super. And when it comes to time frames, so making sure you have enough time in the market, we would like to see ideally at least eight years to retirement in a high growth portfolio, which you certainly have behind you. Are you still comfortable with, like, a high growth portfolio and stuff? Yep. Yep. Mhmm. Mhmm. Yes. Yeah. Yeah. And that can happen. Yeah. Yeah. Yeah. Because that's and that is the nature of a high growth portfolio as well, that you because you are in your your high growth, we do invest some of it in those speculative investments. Only a smaller portion, which is, like, your your smaller allocation. But these are the ones when things go really well, they can up a lot. But, obviously, they can fluctuate depending on what's going on in the market. So in a high growth portfolio, if you are looking on a monthly, you will see a bit of that. Sometimes it's like, oh, wow. Like, it's down a bit, and then next time it's like, oh, wow. It's jump up, depending on what is happening, which which is normal. Obviously, we look long term as well, and as long as it continues to go in the right direction long term and, obviously, then go well above the dips when they are, then you're heading in the right direction. So do you have access to your emails at the moment or not really right now? Yeah? Okay. Beautiful. So I have just sent you an email just for the the documents again to run through with you. Now we have changed software since we spoke last time, so it might look a bit different to what you are used to. It's kind of the same concept, though. If you click on the link where it says sign now, it would still allow you to view and look at everything before it prompts you to sign anything. So let me know if you can see the first one there, which is a summary of your super and insurances. Now you can see here that your super balance is at about 69,100 and 20, which is pretty good, especially from what you said as well. It has grown quite a bit the last couple of years, which is great and obviously helps build towards your retirement. Now the next document oh, actually, sorry. Obviously, you have your insurances listed underneath that as well with meals, like your life and people. Fee. Yes. Mhmm. Yeah. Yeah. Yes. Yes. Yeah. Mhmm. Yep. And that's yeah. Now mhmm. Yep. Yep. And it is a good question. Now TPD is one of those covers that is the hardest to claim on because how it works is that you need to have through doctors signing off on the fact that you cannot go back to work again. Now how that also works, though, is what you are qualified to do. So at the same time, like, if you can't work in something you are qualified to do, then you're gonna get paid out if you can work in something. Like, for me, for example, if I were to have to amputate my leg, I can still work because I'm office based. So I'm not gonna get paid out. But if you are a truck driver, little bit harder. So it also comes down to that. Now it also comes down to then the type of insurance cover your friend has, whether that was underwritten. Now the good thing with Neos is that you do have tailored covers for you. And if something ever were to happen, yes, there's still a criteria that you have to tick. And because you carry a gun, they do make it harder because you do have that any daily living feature on your PPD. So that's basically it is a little bit harder that you have to obviously prove that you can't bath yourself, feed yourself, and stuff like that. So it is a little bit harder definition. Now whether it is worth it or not, it also comes down to what's important to you. Now I I have it. I think it's good to have because if something were to happen, I would be like, okay. Well, my family would struggle without my income, but then, also, I could never go back to work. Now I also have quite a long time until retirement. So that is a pretty large financial impact if something were to happen. Now it just says a lump sum payment paid out to you. So at the moment, it's about that 687. Let me just triple check if that's right. Yeah. 687,000 that would be paid out. So, obviously, that would assist with if you needed to make any modifications to the home, whether you need to install, like, a lift or a ramp or or anything like that, it would provide your family with a bit of a lump sum payment. It is harder to claim on because you have to be totally and permanently disabled. So it is one of those things. Yes. It's harder to claim on, but the ramification can be quite severe if you don't have it in place, especially for your your family. So, ultimately, if you tell me I don't want it, I don't see the need, we can definitely look to cancel it. It is not costing so the TPD component is let me see here. So for the the 2,095 that you pay, it is for both of them. So it's not just for for one of them. Now let's see here. If I can see. Yes. So K payday is about 1,174 of that. So it's more expensive than you'd like, but it's not crazy expensive. Now with the premium type that you have on the policy as well, it is a little bit different than than some of the typical one, whereas, like, you have it leveled. And what that means is that when you first take out the policy, it can be a little bit more expensive. But then the older you get, they kind of only increases with inflation. So, for example, another policy is, like, your step level, which is where every single birthday, it jumps by age as well as inflation. So yours won't increase as much in premium, only with inflation. So it will be a little bit more stable because of that. Again, the choice is yours. But, yes, just have a think about, obviously, if something would happen to you and you can't work, would your, you know, your wife's income support, because it could be quite financial, obviously, impact if something were to happen. Now, also, because you have us as well. So if something were to happen and sometimes insurers can be sickly if you have to deal with them yourself. Now if anything ever were to happen to you, you don't call Neos. You would call me, and then I would work on your behalf to kinda get claims out of Neos because they obviously deal with this all the time, and that's just what we help with. So it's not like we know the paperwork. We know the ins and outs of things. So it's not because sometimes it can be tricky if you try and navigate all of that yourself at the same time as you're going through something traumatic. Yeah. But have a think about it, what you wanna do. Yeah. Yes. Yes. Yep. Correct. Yes. You can just give me a call or send me an email and just say, hey. I wanna look to cancel this, and then we can have a look at that for you. So after the call today, the documents will be saved for you. So you can go and download them, which then shows you your breakdown of the premium and everything on your policy as well. So you can obviously have a have a bit of a think about it and obviously to the wife as well what you want to do. But it's something you can cancel whenever. So, you know, you don't have to wait to under review time. If there's any point in time you go, nah. Don't want it. Just let me know. Yep. Perfect. Now, otherwise, the next one should be your performance with IRR. Can you see that one? Yep. Perfect. Now I kind of touched on it a little bit as well that, obviously, the last twelve months have been quite turbulent. You obviously had everything in The US. So, obviously, Trump and tariffs saw a bit of fluctuations in the market. And, obviously, more recently, with with the war in The Middle East and everything, that did see quite a bit of fluctuations in the market. So, overall, the last twelve months have been quite, turbulent, and you are in a high growth portfolio. Now in saying that, though, overall, your portfolio has still done pretty good given the market condition, and it's still up. Now it is up by about 5.14%, which is not too bad given, like I said, what has happened. Now I would like to make one change for you if you are happy with that, and that is your Benelong Australian equity. Now as you have a look at this document, you can see that so if you look on the second column to the right where it says internal rate of return, the two on the bracket, they are down at the moment. Everything else is up. Okay? Now the bend along and that is the nature of investment sometimes too because how we design your portfolio is also for diversification. So, for example, the India investment, it's going through more of, like, a cyclical trend that we foresee coming back around and being a good investment. So I'm not too concerned about that one because at the same time, you don't wanna sell when investments are down if we foresee see things coming back around. But with the Benelong investment, more recently, they've been a little bit slower. They were one of their best performing fund managers, had done really, really well. And how Bennelong works and how it's a little bit different to the other investments is that they are active managers. So they're actively trying to buy and sell different investments in order to try to outperform the market, which they had done very well. Now more recently, they have been a little bit slower in making those decisions. One of the the things in their portfolio as well, which wasn't really that wasn't on them, but one of the investments they had in their portfolio was the corporate travel group. Now I'm not sure if you heard about that in the news or or anything like that. But that one company, they had a bit of issues with their reporting, which actually caused things to be suspended. So, obviously, because of that, things did fell a little bit. Now with your investments, it's not something with day trade. We invest in the long term and invest in very good, well diversified investments. But at the same time, we want to be proactive. So if we foresee one investment not performing through what we wanted or if we do research and find that there's another better option for you that we can change, then we want to do so. So the investment committee have done a lot of research on Bennelong and have found another option that we would like to look at changing if you're happy with that, and that would be swapping Bennelong for another investment called the beta shares a two hundred. Now because we are swapping in Australian equity, we also still wanna make sure that you have Australian exposure to your portfolio. We don't want everything overseas. We wanna make sure it's diversified. So we were looking at another Australian investment with a little bit more diversification. So the a two hundred invests in the 200 largest companies listed in Australia. You obviously have all the big banks. You have Woolworths, mining, and stuff, so it's very diversified for you. Now how it works is as a company grows and gets into those 200, it gets added to the index, something smaller pulls off. So you will naturally have a little bit less fluctuation than, like, your active component with Benelon at the moment. But at the same time, it's cheaper, which is great. So, obviously, a cheaper investment will see less fee coming out, which will see more money being invested for you. But it's also outperformed Benelon as well. So if you are happy with that, what I will do is I will swap that investment for you as long as you are happy with that. Yeah. Yeah. Yeah. Okay. Beautiful. Mhmm. Yep. Yep. Mhmm. Mhmm. Yes. Yeah. Mhmm. Yep. It is a bit tricky in that it is obviously more risky investment. So, like, it's a direct share. So, typically, when it comes to it, it's not something we would include in your super portfolio because of. So even if you were to look at, like, Tesla, for example, if you look at the the trend of it, depending on when you bought it, it's done amazing, but it also fluctuates a lot. So yeah. Yes. And it yeah. And and sometimes it's a matter of, like, you know, when it comes to the personal investment, it it depends on what level of risk and stuff that you are comfortable with. So we do have a lot of clients where it's like they have a a bit of a shared portfolio themselves that they manage themselves, obviously. Because, obviously, if you have us managing it, there's gonna be cost. And if you're starting off, it can be a little bit more expensive. But if you want to so, basically, what we how we can help in this scenario is I can't tell you, yes. Invest in that or no. Don't because we're not managing it. But what we could do is if you had a couple of investments that you were interested in because I have access to all the research houses. So if you go, hey. I'm looking at investing in x and y zed. Can you send me research reports? Because often you can't access this without paying for it. Then I can definitely do that. So I can send you all the reports in regards to the investment that gives you a little bit more information so that you can just see returns and fees and stuff like that on what you want to do. If you have a portfolio that you are looking at as well, I could even do an analysis of the report to give you the research material. I just can't tell you yes, invest or no, don't because I don't have, you know, oversight of the account or manager for you. But I can support you in providing all that research if that makes sense. Yeah. So if it is something that you do have, like, oh, hey. I wanna look at, you know, this portfolio. This is what I'm thinking. Just send me an email with what you are looking at, how much you are looking at, and then I can just generate some reports and send that through to you, for for research and stuff. Yep. Perfect. Now with that investment switch, just so you know, you don't have to sign it. But just for your records, I will email you something that's called a record of advice. Just so you have it on record that we're looking at through that one investment switch for you, like I said, you don't have to sign it. It is just so that you have it on record as well. And most likely, that will be about early mid next week if that's okay. Yep. Perfect. Now when you go back through the email, we're almost at the end. You should see a OQ services guide next. Well, first, you have your NEO certificate of currency. Again, that breaks down your insurances in more detail. So this is the one if you guys wanna go back later and have a look, it shows you the premium for your life and TPD separate as well. Yep. And then do you have a Vanguard index chart next? Is that that red graph? Yeah. Obviously, saying this before, it's pretty good because every single year at financial year, Vanguard releases a new one. So there's a new one due to come out soon, but you can basically see those ups and downs of the market. Yep. Now next, do you have that o q services guide? Was that one before then or no? Yes. Yes. Like, you would have seen this one before. It is one of those compliance one now. We have done a little bit of update to our marketing, though. So if you just scroll through it, none of the important information has changed, but we've had a bit of an extension to the team, which is great, and also done a bit more updated marketing. So if you have a scroll through it, you will see all the advices, the directors. I'm also there on the page 10 if you do wanna put a face to the voice again. But that is all in there for you. Now next will be that tax file number form you said. Now that's just a compliance form to say we are keeping your tax file number secure and safe on file. So if you're happy to do so, it will just ask you for a little signature on that one. And then the next one should be your ongoing service agreement with hub twenty four. Can you see that? Yep. Perfect. Now same as last year. This is just to say that you are happy to stay on as a client. Now there is no changes whatsoever in regards to the fee structure. It stays exactly the same at 1.65 and not a lock in contract. So if at any point in time you are not happy, it is not a lock in contract. But, essentially, this just lets us service your account and manage all your investments and everything for you in the meantime. Yep. Beautiful. So if you are happy to do so, it will ask you to add a signature on those two documents. And then I think once you've added that, it should say validate. Yes. When you press validate, it will then load, and then that will send it back to myself. Yep. Perfect. Now what I will do after the call as well is I will get that ROA sorted for you. So keep a lookout on your inbox sometime early next week. Like I said, you don't have to sign anything. It's just there for you. And I will also get my colleague, Whitlam, to email out those beneficiary forms for your supervisor so we can get that sorted for for your family as well. Now I can see that those documents have come through on my end, which is fantastic. So thank you so much for that. If anything changes as well and you need access to some super full surgery or anything like that, just send me an email. If you want any research reports on investments, just send me an email or give me a call. Okay? Yes. Yes. Yes. Let me know. Yes. Okay. Yeah. Okay. The choice is completely up to you. Yeah. Yep. Yeah. So because it's coming obviously from super, it would just mean that there'll be less charges coming out of super. So, obviously, by doing so, it will be invested more. Yeah. Yeah. Yeah. But, yeah, just send me an email with once you've spoken to the wife and everything as well, and then we can get that sorted for you. No worries. If there's anything you need, though, at any point in time, you got my email or send me a call. And, yeah, I'll be happy to book in another catch up. Yeah. Yeah. Yes. Let me have a look. Let me have a little look here. So you had BT Panorama, and then you also had Australian Super. So you had 5,000 let me see here. There and then 15. So it looks like you had a total of 20,772. Yeah. So yes. September 2019. Yeah. Very good. And now because you have a bit more of, obviously, super investment, we can now kind of obviously diversify your portfolio a little bit more than what we could in the beginning. So, obviously, you will see the more ultimately, the hardest thing is the beginning because, obviously, growth and returns of your investments. If you have a smaller balance, if you have, like, $10 and you have 5% return, it's gonna grow, but not as much than if you have 10,000 and you have 5% of that versus 100 thousand and five percent, like, it it it will continue to grow at a faster rate the more you have as well. So that's great. Wonderful. Well, thank you so much for your time this afternoon. It was lovely speaking with you. Yeah. Yep. Yeah. Yep. Beautiful. Thank you so much, and we'll speak soon. No worries. 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afternoon. This is Veronica from Nextiva Financial. How are you? Yeah. I'm good.\n\nI yeah. Well, it's actually a bit a bit of news on my end, but I'm actually pregnant. So that's why I have to say it off. Yeah. Yeah.\n\nThank you. So, obviously, bit of ups and downs, and that was just one of those days. So I apologize I couldn't make it to the appointment. Do you have time for your interview now? Yeah.\n\nYep. Beautiful. Now just before I do go any further, just so you should all just need to let you know that our calls are being recorded for quality and coaching purposes, if that's okay. Yep. Perfect.\n\nAnd just for security purposes, even though I can hear that it is you, can I just get you to confirm your full name, date of birth, and address, please? Mhmm. Yep. Just full name. Yep.\n\nBeautiful. Now before I do kind of jump into things as well there with you, I do like to start by asking if there is anything specific you would like to go over a bit more details today or any particular just a bit of an update and see kind of where everything's at. Mhmm. Yep. Yes.\n\nMhmm. Yeah. Yes. Yep. Yeah.\n\nSorry. Super. They make it there's very strict regulations because, obviously, the function is to decide for your retirement. So they are very strict of when you can actually access super. So one of the condition of release is turning 60 and stop working.\n\nObviously, you got a little while until then. The other true scenarios is financial hardship. Now that is kind of what you touched on, which is where you are on Centrelink for twenty six weeks. You cannot meet your your payments or anything like that, and you are in, like, severe financial hardship. In those situations, you can access a bit of super.\n\nOr the other one is on the compassionate ground, which is if you have a essential surgery or anything like that coming up that you cannot afford to pay for yourself. So a lot of the time, it's, like, dental and stuff like that. Yep. No. I don't feel great.\n\nMhmm. Yes. It's more medically important where you can't like, it's an essential surgery that you can't pay for. So let's say you wanted to do a cosmetic surgery, then that is it something that the doctor has said you need? Okay.\n\nMhmm. Mhmm. Yeah. Yep. Yes.\n\nYes. That is the case. So if it is a situation where you have a doctor saying, yeah, this is something that that you need or that they support, they need to sign the documents, And then, definitely, that is something that we can assist and help you with. Do you know how much it's costing or not really at that stage? Yeah?\n\nMhmm. Yes. Mhmm. Okay. Yes.\n\nBecause, obviously, that would be fine. Yes. Mhmm. Yes. To do yeah.\n\nObviously, have a think about it. What I can do is I can get the just so you have the the email details of it. If no. Okay. Okay.\n\nYeah. Okay. Yep. Okay. Yeah.\n\nGood to know because, yes, it's called compassionate no. Unfortunately, no. It is for you. Yeah. So for your your kids, that would then be, like, child trauma cover would be where that would come into play where you can ensure your your kids if something were to happen.\n\nYes. But if if it's ever a situation that you need to access anything for any medical expenses or or something and you're not sure, just give me a call or even send me an email, and then we can kind of have a look at things further if that is something you want to explore further. But, obviously, like you said, taking a big chunk out of super will also obviously impact that. So, obviously, yeah, something to be mindful of. But then at the same time, if it is an essential surgery that you do need and you, you know, struggle financially, if if you need it, you need it.\n\nYou know? Yep. Perfect. Now what I might run through with you first, just a bit of an updated fact find just to see if there is anything major that has changed in your life, if we do need to make any changes to your advice at all. So just kind of bear with me as I go through this.\n\nNow personal information, I have you down here as married with financial dependence. Is that still the case? Yep. Perfect. And I do have next up Ken your wife.\n\nIf something were to happen, phone number ending on 459. Yes. Now you said you've had a bit of a change in employment? Yeah. So what do you do now?\n\nMhmm. Yes. Oh my god. Yeah. So we'd like the the trucks with the money and stuff.\n\nYeah. Yes. Correct. Because of the the gun more so. Yes.\n\nDo you carry that weapon? Yeah. That's the tricky part. If you did not, then that could be different. But because in insurance minds, they are like, yes.\n\nIt's transport, but you are transferring valuable items. You do carry a gun. So the risk is obviously there for the need to carry a gun even though it could obviously be super safe. From the insurance point of view, it's like, well, if you need a gun, that obviously poses a risk. It was with all insurance.\n\nSo it was all income protection, both inside and outside because they basically have the same criteria. And now whether you pay for it outside or inside so far, it's completely up to you that their kind of eligibility requirements is the same whether you fund it from super or not. Yeah. So if your situation ever changed, even if you are secure that if you don't care again, let me know. We can then reassess things for you.\n\nYeah. No. I see that. Yeah. Yeah.\n\nYeah. Well, especially everything going on in the world, you know, as well. Yeah. Yeah. Now when did you start there, did you say?\n\nMarch. Perfect. And you're enjoying it so far? Yes. Are you still working full time?\n\nYep. Yeah. And is it more like shift works, or is it pretty consistent? Yeah. Yeah.\n\nYeah. Okay. Oh, that's good for the family too. Yeah. A bit more time.\n\nYeah. Income wise, do you know where the income? Yes. Mhmm. Yep.\n\nMhmm. Okay. Mhmm. Yeah. Yeah.\n\nYeah. Yeah. Yeah. Yeah. Yeah.\n\nMhmm. Mhmm. Mhmm. Okay. Okay.\n\nMhmm. Yep. That's fine. Yep. So about 30 nine in hours.\n\nAnd how many hours do you do? Forty hour weeks. And is that calculated on, like, fifty weeks or, like, fifty two? Do you know? Okay.\n\nOkay. Perfect. And five days a week? Yeah. Okay.\n\nNo. That's fine. And 39 per hour is before or after tax? Before tax. Okay.\n\nGreat. Perfect. Now I can use that. And in terms of super for your new employer, is that still the same? Is that just, like, the standard 12% contribution, or do you know if there's any Yes.\n\nOh, good. Yeah. Mhmm. That's okay. I can use them.\n\nYep. Mhmm. 0.08. Beautiful. I can use that.\n\nMost of the time, it's just under 12%, but I can just use that figure just just to double check. Yeah. Yeah. It's sometimes like that. Yeah.\n\nIt's sometimes like that often with, like, a lot of the government jobs as well. I have the same with, like, nurses or school teachers and stuff sometimes as well. Sometimes, like, the big truck companies, they have the same when they go through union and stuff. It's a bit of a mess sometimes. Asset wise, I have your property.\n\nLast was valued at about $5.80. Do you know if that's changed at all? Yeah. Oh, yeah? Mhmm.\n\nYep. Mhmm. Okay. I'll just put 6 50. Could be yeah.\n\nNo. That's still a nice increase. Sorry. And with the mortgage now I had it at $4.40. Do you know where that's at roughly?\n\nYep. Mhmm. Oh, yeah. To do the renovation. Yep.\n\nMhmm. $4.40. Oh, yes? Mhmm. 26.\n\nPerfect. So 26 on the redraw. Right. Now your motor vehicle varied at about 47 and then the hobby car about 25. Is that still the case roughly?\n\nMhmm. Yes. Yes. Yes, please. Yep.\n\nIf if you do, that'd be great. Yep. Yeah. Alrighty. Beautiful.\n\nOkay. Perfect. And how much is that one worth, would you say? Mhmm. Oh, nice.\n\nAnd did you buy it outright, or is there a loan attached to it? Wow. Really? Jeez. That's good return.\n\nThat's that's a very smart investment. Yeah. Yeah. Yeah. Yep.\n\nWell, especially if you cannot know a thing or two about cars or, you know, then yeah. Yes. No. Oh, that's good. Very good bargain, man.\n\nYeah. Especially with the old cars as well, they can be you know, they don't not too much. Yeah. Yeah. Especially with, like, the older ones, they retain their value and they even go up in value, whereas new cars appreciate as soon as they leave the workshop.\n\nYeah. Beautiful. Now health and lifestyle wise, still have you down as a nonsmoker? Yep. And have you had any changes to your health?\n\nAny injuries or any new health issues or anything? No. Yes. Yep. Mhmm.\n\nYeah. A bit of a flare up. Yeah. Yes. Yes.\n\nYeah. Yep. Yeah. Yeah. Okay.\n\nYep. Yeah. And is it causing you issues at work, or is it more just kind of discomfort? Yep. Yep.\n\nOkay. Perfect. But, otherwise, no issues, kind of? No. And do you guys have that's good.\n\nEstate planning wise, do you guys have a a estate planning wise? Do you have a will or power of attorney in place? No. No. That's all good.\n\nNow I can see here as well. So with your super and insurances, we do currently have two nominations for your insurances if something were to happen to you. Now apologies if I mispronounce these names, but Roya at 20%? Right. Yeah.\n\nBeautiful. And then Gaultarine at 80? Beautiful. Now and is that your wife? Yeah.\n\nYeah. Perfect. Now I don't have a nomination for your super, though. So I have them in place for your insurances, but not for your super. Do you still have the form for your hub 24 or or not really?\n\nYes. Okay. Yep. Okay. So I will get the team to send that back out to you.\n\nNow do you have access to a printer, or do you prefer post? Okay. Yep. So what I will do is I will get my colleague, Whitlam, through email that to you. That way, you have it in your inbox as well.\n\nIf something were to happen or misplaced it, that would just be for your hub 20 4 super. Like I said, we have your insurances sorted. It is just for your super, making sure we have that in place. Yes. Yes.\n\nThere is such a thing. Yeah. Now often because it gets a little bit more complex estate planning wise, it would be because I can't give you any legal advice because I'm not a lawyer, it would be a a lawyer will be the best person. Now often what would happen is if you nominated for your daughter, then whoever you have as a guardian would then usually be the the one kind of managing things and making sure it's all correct. So if that is your wife, for example, then that would be like, she would then have kind of authority to, you know, make sure that's all good.\n\nBut sometimes what people do is that they can have set up, like, a testamentary trust. So if something were to happen, you can also have a will, and then in the will, like, provide you with a a bit more context in regards to that protection. But the best person for that would be a lawyer. Yes. Yes.\n\nYeah. Most estate planning lawyers would would cover it. They would pretty versatile in that. Do you guys have someone that you know that you could speak to, or do you like okay. Yeah.\n\nYeah. Okay. If you do struggle and you do want assistance, just just let me know because I can always send you the details of the firm that we work closely with. They do work all around Australia. So if it is and they can be able to provide you a bit more guidance in regards to it and how it all kind of works for minors.\n\nThe good thing with her being so young, though, is that if something were to happen, right now, it's tax free to her. So there are tax consequences if a child is over 18. So still got plenty of time, but at the moment, if something were to happen, mhmm, tax free. Completely tax free regardless of age. Yep.\n\nIf it's just children when they're classified as a financial dependent, so which she is at the moment. So right now, if something were to happen, tax free. As a a four year old, did you say? Very ambitious of you. Trying to get her set up financially early.\n\nI'm actually expecting a little daughter as well, so very exciting. Yeah. Yeah. My first. So yeah.\n\nNo. Getting a bit sappy. Just wait for wait for teenage years. That's wrong, darling. Oh, yeah.\n\nAlright. Beautiful. Now, otherwise, when it comes to goals for you, I have here that your main kind of focus, obviously, if we couldn't get your income protection, was to build up a bit of an, like, emergency savings account. Obviously, with the changing work and everything like that and, obviously, rising prices, I understand that's probably been a little bit difficult. But is that still kind of yeah.\n\nMhmm. Yes. Oh, nice. Mhmm. Yeah.\n\nYep. Yeah. Yep. Yeah. Yeah.\n\nYep. Yes. Yep. Yep. It's everything's always at once.\n\nYeah. Yeah. Yep. At least you have a bit of a, like, you know how to how to save and do it. It's just a matter of adjusting lifestyle, like you said, which which happens with with changes.\n\nThat's just what it is. Mhmm. Yep. Yes. Good.\n\nYes. I mean, it's just not even, like, electricity. Well, I do that all the time. Only that time. Yeah.\n\nYeah. Yeah. But even, like, shopping around even, like, shopping around for utilities and stuff, like, we change it pretty often because, yeah, it's like, well, they don't really reward loyalty. And that's the same with, like, I have a labrador, same with, like, health insurance for her. It's like, you know, it just goes through the roof, and then you're like, oh, well, you know, it it is worth comparing prices for sure.\n\nYep. No. That's all good. I'll get it. No.\n\nThat's all good. Now it shouldn't be too much longer if you do need to to talk to her. Okay. Perfect. Now when it actually comes to your super investment story, now I know we have gone through your risk profile questionnaire a couple of times.\n\nSo I won't go through all those questions again with you, but I do wanna just touch base to see how you are feeling with the level of risk and everything like that. So at the moment, we have you invested in your high growth portfolio. And, obviously, that is tailored for for people who are looking at getting as much growth as you possibly can out of super while you still have plenty of time. Now you have plenty of time in the market, obviously, for those fluctuations to come back around, but it's also someone who is, you know, comfortable seeing a bit of short term fluctuations in order to achieve that growth. So some years, it will, you know, be a bit what's going on in the market, and other years can be a little bit more turbulent.\n\nThat is just the nature of the investment. Now when it actually comes to how the money is invested, though, we have 90% in the gross assets, which is like your Australian shares, international shares, like your property as well, and that is ultimately what's going to grow the most for you. And then we do have about 10 in defensive, like your cash, your gold, your fixed interest. Limit fluctuations a little bit, but the main focus is growing your super. And when it comes to time frames, so making sure you have enough time in the market, we would like to see ideally at least eight years to retirement in a high growth portfolio, which you certainly have behind you.\n\nAre you still comfortable with, like, a high growth portfolio and stuff? Yep. Yep. Mhmm. Mhmm.\n\nYes. Yeah. Yeah. And that can happen. Yeah.\n\nYeah. Yeah. Because that's and that is the nature of a high growth portfolio as well, that you because you are in your your high growth, we do invest some of it in those speculative investments. Only a smaller portion, which is, like, your your smaller allocation. But these are the ones when things go really well, they can up a lot.\n\nBut, obviously, they can fluctuate depending on what's going on in the market. So in a high growth portfolio, if you are looking on a monthly, you will see a bit of that. Sometimes it's like, oh, wow. Like, it's down a bit, and then next time it's like, oh, wow. It's jump up, depending on what is happening, which which is normal.\n\nObviously, we look long term as well, and as long as it continues to go in the right direction long term and, obviously, then go well above the dips when they are, then you're heading in the right direction. So do you have access to your emails at the moment or not really right now? Yeah? Okay. Beautiful.\n\nSo I have just sent you an email just for the the documents again to run through with you. Now we have changed software since we spoke last time, so it might look a bit different to what you are used to. It's kind of the same concept, though. If you click on the link where it says sign now, it would still allow you to view and look at everything before it prompts you to sign anything. So let me know if you can see the first one there, which is a summary of your super and insurances.\n\nNow you can see here that your super balance is at about 69,100 and 20, which is pretty good, especially from what you said as well. It has grown quite a bit the last couple of years, which is great and obviously helps build towards your retirement. Now the next document oh, actually, sorry. Obviously, you have your insurances listed underneath that as well with meals, like your life and people. Fee.\n\nYes. Mhmm. Yeah. Yeah. Yes.\n\nYes. Yeah. Mhmm. Yep. And that's yeah.\n\nNow mhmm. Yep. Yep. And it is a good question. Now TPD is one of those covers that is the hardest to claim on because how it works is that you need to have through doctors signing off on the fact that you cannot go back to work again.\n\nNow how that also works, though, is what you are qualified to do. So at the same time, like, if you can't work in something you are qualified to do, then you're gonna get paid out if you can work in something. Like, for me, for example, if I were to have to amputate my leg, I can still work because I'm office based. So I'm not gonna get paid out. But if you are a truck driver, little bit harder.\n\nSo it also comes down to that. Now it also comes down to then the type of insurance cover your friend has, whether that was underwritten. Now the good thing with Neos is that you do have tailored covers for you. And if something ever were to happen, yes, there's still a criteria that you have to tick. And because you carry a gun, they do make it harder because you do have that any daily living feature on your PPD.\n\nSo that's basically it is a little bit harder that you have to obviously prove that you can't bath yourself, feed yourself, and stuff like that. So it is a little bit harder definition. Now whether it is worth it or not, it also comes down to what's important to you. Now I I have it. I think it's good to have because if something were to happen, I would be like, okay.\n\nWell, my family would struggle without my income, but then, also, I could never go back to work. Now I also have quite a long time until retirement. So that is a pretty large financial impact if something were to happen. Now it just says a lump sum payment paid out to you. So at the moment, it's about that 687.\n\nLet me just triple check if that's right. Yeah. 687,000 that would be paid out. So, obviously, that would assist with if you needed to make any modifications to the home, whether you need to install, like, a lift or a ramp or or anything like that, it would provide your family with a bit of a lump sum payment. It is harder to claim on because you have to be totally and permanently disabled.\n\nSo it is one of those things. Yes. It's harder to claim on, but the ramification can be quite severe if you don't have it in place, especially for your your family. So, ultimately, if you tell me I don't want it, I don't see the need, we can definitely look to cancel it. It is not costing so the TPD component is let me see here.\n\nSo for the the 2,095 that you pay, it is for both of them. So it's not just for for one of them. Now let's see here. If I can see. Yes.\n\nSo K payday is about 1,174 of that. So it's more expensive than you'd like, but it's not crazy expensive. Now with the premium type that you have on the policy as well, it is a little bit different than than some of the typical one, whereas, like, you have it leveled. And what that means is that when you first take out the policy, it can be a little bit more expensive. But then the older you get, they kind of only increases with inflation.\n\nSo, for example, another policy is, like, your step level, which is where every single birthday, it jumps by age as well as inflation. So yours won't increase as much in premium, only with inflation. So it will be a little bit more stable because of that. Again, the choice is yours. But, yes, just have a think about, obviously, if something would happen to you and you can't work, would your, you know, your wife's income support, because it could be quite financial, obviously, impact if something were to happen.\n\nNow, also, because you have us as well. So if something were to happen and sometimes insurers can be sickly if you have to deal with them yourself. Now if anything ever were to happen to you, you don't call Neos. You would call me, and then I would work on your behalf to kinda get claims out of Neos because they obviously deal with this all the time, and that's just what we help with. So it's not like we know the paperwork.\n\nWe know the ins and outs of things. So it's not because sometimes it can be tricky if you try and navigate all of that yourself at the same time as you're going through something traumatic. Yeah. But have a think about it, what you wanna do. Yeah.\n\nYes. Yes. Yep. Correct. Yes.\n\nYou can just give me a call or send me an email and just say, hey. I wanna look to cancel this, and then we can have a look at that for you. So after the call today, the documents will be saved for you. So you can go and download them, which then shows you your breakdown of the premium and everything on your policy as well. So you can obviously have a have a bit of a think about it and obviously to the wife as well what you want to do.\n\nBut it's something you can cancel whenever. So, you know, you don't have to wait to under review time. If there's any point in time you go, nah. Don't want it. Just let me know.\n\nYep. Perfect. Now, otherwise, the next one should be your performance with IRR. Can you see that one? Yep.\n\nPerfect. Now I kind of touched on it a little bit as well that, obviously, the last twelve months have been quite turbulent. You obviously had everything in The US. So, obviously, Trump and tariffs saw a bit of fluctuations in the market. And, obviously, more recently, with with the war in The Middle East and everything, that did see quite a bit of fluctuations in the market.\n\nSo, overall, the last twelve months have been quite, turbulent, and you are in a high growth portfolio. Now in saying that, though, overall, your portfolio has still done pretty good given the market condition, and it's still up. Now it is up by about 5.14%, which is not too bad given, like I said, what has happened. Now I would like to make one change for you if you are happy with that, and that is your Benelong Australian equity. Now as you have a look at this document, you can see that so if you look on the second column to the right where it says internal rate of return, the two on the bracket, they are down at the moment.\n\nEverything else is up. Okay? Now the bend along and that is the nature of investment sometimes too because how we design your portfolio is also for diversification. So, for example, the India investment, it's going through more of, like, a cyclical trend that we foresee coming back around and being a good investment. So I'm not too concerned about that one because at the same time, you don't wanna sell when investments are down if we foresee see things coming back around.\n\nBut with the Benelong investment, more recently, they've been a little bit slower. They were one of their best performing fund managers, had done really, really well. And how Bennelong works and how it's a little bit different to the other investments is that they are active managers. So they're actively trying to buy and sell different investments in order to try to outperform the market, which they had done very well. Now more recently, they have been a little bit slower in making those decisions.\n\nOne of the the things in their portfolio as well, which wasn't really that wasn't on them, but one of the investments they had in their portfolio was the corporate travel group. Now I'm not sure if you heard about that in the news or or anything like that. But that one company, they had a bit of issues with their reporting, which actually caused things to be suspended. So, obviously, because of that, things did fell a little bit. Now with your investments, it's not something with day trade.\n\nWe invest in the long term and invest in very good, well diversified investments. But at the same time, we want to be proactive. So if we foresee one investment not performing through what we wanted or if we do research and find that there's another better option for you that we can change, then we want to do so. So the investment committee have done a lot of research on Bennelong and have found another option that we would like to look at changing if you're happy with that, and that would be swapping Bennelong for another investment called the beta shares a two hundred. Now because we are swapping in Australian equity, we also still wanna make sure that you have Australian exposure to your portfolio.\n\nWe don't want everything overseas. We wanna make sure it's diversified. So we were looking at another Australian investment with a little bit more diversification. So the a two hundred invests in the 200 largest companies listed in Australia. You obviously have all the big banks.\n\nYou have Woolworths, mining, and stuff, so it's very diversified for you. Now how it works is as a company grows and gets into those 200, it gets added to the index, something smaller pulls off. So you will naturally have a little bit less fluctuation than, like, your active component with Benelon at the moment. But at the same time, it's cheaper, which is great. So, obviously, a cheaper investment will see less fee coming out, which will see more money being invested for you.\n\nBut it's also outperformed Benelon as well. So if you are happy with that, what I will do is I will swap that investment for you as long as you are happy with that. Yeah. Yeah. Yeah.\n\nOkay. Beautiful. Mhmm. Yep. Yep.\n\nMhmm. Mhmm. Yes. Yeah. Mhmm.\n\nYep. It is a bit tricky in that it is obviously more risky investment. So, like, it's a direct share. So, typically, when it comes to it, it's not something we would include in your super portfolio because of. So even if you were to look at, like, Tesla, for example, if you look at the the trend of it, depending on when you bought it, it's done amazing, but it also fluctuates a lot.\n\nSo yeah. Yes. And it yeah. And and sometimes it's a matter of, like, you know, when it comes to the personal investment, it it depends on what level of risk and stuff that you are comfortable with. So we do have a lot of clients where it's like they have a a bit of a shared portfolio themselves that they manage themselves, obviously.\n\nBecause, obviously, if you have us managing it, there's gonna be cost. And if you're starting off, it can be a little bit more expensive. But if you want to so, basically, what we how we can help in this scenario is I can't tell you, yes. Invest in that or no. Don't because we're not managing it.\n\nBut what we could do is if you had a couple of investments that you were interested in because I have access to all the research houses. So if you go, hey. I'm looking at investing in x and y zed. Can you send me research reports? Because often you can't access this without paying for it.\n\nThen I can definitely do that. So I can send you all the reports in regards to the investment that gives you a little bit more information so that you can just see returns and fees and stuff like that on what you want to do. If you have a portfolio that you are looking at as well, I could even do an analysis of the report to give you the research material. I just can't tell you yes, invest or no, don't because I don't have, you know, oversight of the account or manager for you. But I can support you in providing all that research if that makes sense.\n\nYeah. So if it is something that you do have, like, oh, hey. I wanna look at, you know, this portfolio. This is what I'm thinking. Just send me an email with what you are looking at, how much you are looking at, and then I can just generate some reports and send that through to you, for for research and stuff.\n\nYep. Perfect. Now with that investment switch, just so you know, you don't have to sign it. But just for your records, I will email you something that's called a record of advice. Just so you have it on record that we're looking at through that one investment switch for you, like I said, you don't have to sign it.\n\nIt is just so that you have it on record as well. And most likely, that will be about early mid next week if that's okay. Yep. Perfect. Now when you go back through the email, we're almost at the end.\n\nYou should see a OQ services guide next. Well, first, you have your NEO certificate of currency. Again, that breaks down your insurances in more detail. So this is the one if you guys wanna go back later and have a look, it shows you the premium for your life and TPD separate as well. Yep.\n\nAnd then do you have a Vanguard index chart next? Is that that red graph? Yeah. Obviously, saying this before, it's pretty good because every single year at financial year, Vanguard releases a new one. So there's a new one due to come out soon, but you can basically see those ups and downs of the market.\n\nYep. Now next, do you have that o q services guide? Was that one before then or no? Yes. Yes.\n\nLike, you would have seen this one before. It is one of those compliance one now. We have done a little bit of update to our marketing, though. So if you just scroll through it, none of the important information has changed, but we've had a bit of an extension to the team, which is great, and also done a bit more updated marketing. So if you have a scroll through it, you will see all the advices, the directors.\n\nI'm also there on the page 10 if you do wanna put a face to the voice again. But that is all in there for you. Now next will be that tax file number form you said. Now that's just a compliance form to say we are keeping your tax file number secure and safe on file. So if you're happy to do so, it will just ask you for a little signature on that one.\n\nAnd then the next one should be your ongoing service agreement with hub twenty four. Can you see that? Yep. Perfect. Now same as last year.\n\nThis is just to say that you are happy to stay on as a client. Now there is no changes whatsoever in regards to the fee structure. It stays exactly the same at 1.65 and not a lock in contract. So if at any point in time you are not happy, it is not a lock in contract. But, essentially, this just lets us service your account and manage all your investments and everything for you in the meantime.\n\nYep. Beautiful. So if you are happy to do so, it will ask you to add a signature on those two documents. And then I think once you've added that, it should say validate. Yes.\n\nWhen you press validate, it will then load, and then that will send it back to myself. Yep. Perfect. Now what I will do after the call as well is I will get that ROA sorted for you. So keep a lookout on your inbox sometime early next week.\n\nLike I said, you don't have to sign anything. It's just there for you. And I will also get my colleague, Whitlam, to email out those beneficiary forms for your supervisor so we can get that sorted for for your family as well. Now I can see that those documents have come through on my end, which is fantastic. So thank you so much for that.\n\nIf anything changes as well and you need access to some super full surgery or anything like that, just send me an email. If you want any research reports on investments, just send me an email or give me a call. Okay? Yes. Yes.\n\nYes. Let me know. Yes. Okay. Yeah.\n\nOkay. The choice is completely up to you. Yeah. Yep. Yeah.\n\nSo because it's coming obviously from super, it would just mean that there'll be less charges coming out of super. So, obviously, by doing so, it will be invested more. Yeah. Yeah. Yeah.\n\nBut, yeah, just send me an email with once you've spoken to the wife and everything as well, and then we can get that sorted for you. No worries. If there's anything you need, though, at any point in time, you got my email or send me a call. And, yeah, I'll be happy to book in another catch up. Yeah.\n\nYeah. Yes. Let me have a look. Let me have a little look here. So you had BT Panorama, and then you also had Australian Super.\n\nSo you had 5,000 let me see here. There and then 15. So it looks like you had a total of 20,772. Yeah. So yes.\n\nSeptember 2019. Yeah. Very good. And now because you have a bit more of, obviously, super investment, we can now kind of obviously diversify your portfolio a little bit more than what we could in the beginning. So, obviously, you will see the more ultimately, the hardest thing is the beginning because, obviously, growth and returns of your investments.\n\nIf you have a smaller balance, if you have, like, $10 and you have 5% return, it's gonna grow, but not as much than if you have 10,000 and you have 5% of that versus 100 thousand and five percent, like, it it it will continue to grow at a faster rate the more you have as well. So that's great. Wonderful. Well, thank you so much for your time this afternoon. It was lovely speaking with you.\n\nYeah. Yep. Yeah. Yep. Beautiful.\n\nThank you so much, and we'll speak soon. No worries. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":1.76,"end":2.3999999,"sentiment":"positive","sentiment_score":0.4043424725532532},{"text":"This is Veronica from Nextiva Financial.","start":2.3999999,"end":4.24,"sentiment":"positive","sentiment_score":0.3716527620951335},{"text":"How are you?","start":4.24,"end":5.06,"sentiment":"neutral","sentiment_score":0.3124346236387889},{"text":"Yeah.","start":6.7999997,"end":7.12,"sentiment":"neutral","sentiment_score":0.3064415156841278},{"text":"I'm good.","start":7.12,"end":7.8599997,"sentiment":"positive","sentiment_score":0.3566582202911377}],"sentiment":"positive","sentiment_score":0.35683309606143404,"num_words":14,"start":1.76,"end":7.8599997},{"sentences":[{"text":"I yeah.","start":9.28,"end":11.54,"sentiment":"neutral","sentiment_score":-0.1741335242986679},{"text":"Well, it's actually a bit a bit of news on my end, but I'm actually pregnant.","start":11.679999,"end":17.345001,"sentiment":"neutral","sentiment_score":-0.08624437637627125},{"text":"So that's why I have to say it off.","start":17.405,"end":19.265,"sentiment":"neutral","sentiment_score":0.13326572399172518},{"text":"Yeah.","start":20.925,"end":21.425,"sentiment":"positive","sentiment_score":0.4544601440429687},{"text":"Yeah.","start":22.685001,"end":23.185001,"sentiment":"neutral","sentiment_score":0.29715460538864136}],"sentiment":"neutral","sentiment_score":0.007683765335843479,"num_words":29,"start":9.28,"end":23.185001},{"sentences":[{"text":"Thank you.","start":23.404999,"end":23.965,"sentiment":"positive","sentiment_score":0.4448597878217697},{"text":"So, obviously, bit of ups and downs, and that was just one of those days.","start":23.965,"end":27.98,"sentiment":"neutral","sentiment_score":-0.0639166866739591},{"text":"So I apologize I couldn't make it to the appointment.","start":28.28,"end":31.02,"sentiment":"neutral","sentiment_score":-0.10752173978835344},{"text":"Do you have time for your interview now?","start":33.16,"end":35.26,"sentiment":"neutral","sentiment_score":0.00972259626723826},{"text":"Yeah.","start":36.44,"end":36.760002,"sentiment":"neutral","sentiment_score":0.09205284714698792}],"sentiment":"neutral","sentiment_score":-0.027067069585124653,"num_words":36,"start":23.404999,"end":36.760002},{"sentences":[{"text":"Yep.","start":36.760002,"end":37.08,"sentiment":"neutral","sentiment_score":0.1989951133728027},{"text":"Beautiful.","start":37.08,"end":37.58,"sentiment":"positive","sentiment_score":0.4155434966087342},{"text":"Now just before I do go any further, just so you should all just need to let you know that our calls are being recorded for quality and coaching purposes, if that's okay.","start":38.84,"end":47.135002,"sentiment":"neutral","sentiment_score":0.05905581028624014},{"text":"Yep.","start":48.155003,"end":48.635002,"sentiment":"neutral","sentiment_score":0.14286455512046814},{"text":"Perfect.","start":48.635002,"end":49.135002,"sentiment":"neutral","sentiment_score":0.31105750799179077}],"sentiment":"neutral","sentiment_score":0.08154871385242488,"num_words":37,"start":36.760002,"end":49.135002},{"sentences":[{"text":"And just for security purposes, even though I can hear that it is you, can I just get you to confirm your full name, date of birth, and address, please?","start":49.355003,"end":56.36,"sentiment":"neutral","sentiment_score":0.09410262952248255},{"text":"Mhmm.","start":59.54,"end":60.04,"sentiment":"neutral","sentiment_score":0.023845219984650612},{"text":"Yep.","start":62.98,"end":63.48,"sentiment":"neutral","sentiment_score":0.019532157108187675},{"text":"Just full name.","start":64.66,"end":65.72,"sentiment":"neutral","sentiment_score":0.02164931284884612},{"text":"Yep.","start":67.634995,"end":68.134995,"sentiment":"neutral","sentiment_score":0.14161992073059082}],"sentiment":"neutral","sentiment_score":0.08536178116790122,"num_words":36,"start":49.355003,"end":68.134995},{"sentences":[{"text":"Beautiful.","start":68.195,"end":68.695,"sentiment":"positive","sentiment_score":0.3972752392292022},{"text":"Now before I do kind of jump into things as well there with you, I do like to start by asking if there is anything specific you would like to go over a bit more details today or any particular just a bit of an update and see kind of where everything's 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make it there's very strict regulations because, obviously, the function is to decide for your retirement.","start":138.58,"end":144.2,"sentiment":"neutral","sentiment_score":-0.24990613407948437},{"text":"So they are very strict of when you can actually access super.","start":144.965,"end":150.345,"sentiment":"neutral","sentiment_score":-0.3218290333946546},{"text":"So one of the condition of release is turning 60 and stop working.","start":150.965,"end":155.205,"sentiment":"neutral","sentiment_score":-0.23195364612799424}],"sentiment":"neutral","sentiment_score":-0.2612927369773388,"num_words":44,"start":137.38,"end":155.205},{"sentences":[{"text":"Obviously, you got a little while until then.","start":155.205,"end":157.465,"sentiment":"neutral","sentiment_score":-0.2230267934501171},{"text":"The other true scenarios is financial hardship.","start":158.98001,"end":162.68001,"sentiment":"negative","sentiment_score":-0.3354410571711404},{"text":"Now that is kind of what you touched on, which is where you are on Centrelink for twenty six weeks.","start":163.3,"end":169.46,"sentiment":"neutral","sentiment_score":-0.2218111727386713},{"text":"You cannot meet your your payments or anything like that, and you are in, like, severe financial hardship.","start":169.46,"end":175.83499,"sentiment":"negative","sentiment_score":-0.46902698112858665},{"text":"In those situations, you can access a bit of super.","start":176.375,"end":180.155,"sentiment":"neutral","sentiment_score":-0.19088029935956002}],"sentiment":"neutral","sentiment_score":-0.30031450565845247,"num_words":63,"start":155.205,"end":180.155},{"sentences":[{"text":"Or the other one is on the compassionate ground, which is if you have a essential surgery or anything like that coming up that you cannot afford to pay for yourself.","start":180.935,"end":193.78,"sentiment":"neutral","sentiment_score":-0.24858381190607626},{"text":"So a lot of the time, it's, like, dental and stuff like 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wanted to do a cosmetic surgery, then that is it something that the doctor has said you 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stage?","start":319.14,"end":324.26,"sentiment":"neutral","sentiment_score":-0.005650701623660727},{"text":"Yeah?","start":324.26,"end":324.76,"sentiment":"neutral","sentiment_score":0.005165453068912029}],"sentiment":"neutral","sentiment_score":0.1241517519949758,"num_words":63,"start":301.205,"end":324.76},{"sentences":[{"text":"Mhmm.","start":327.01498,"end":327.51498,"sentiment":"neutral","sentiment_score":0.012593637220561504},{"text":"Yes.","start":329.815,"end":330.315,"sentiment":"neutral","sentiment_score":0.11037327349185944},{"text":"Mhmm.","start":337.01498,"end":337.51498,"sentiment":"neutral","sentiment_score":-0.05183832347393036},{"text":"Okay.","start":340.63,"end":341.13,"sentiment":"neutral","sentiment_score":-0.17822575569152832},{"text":"Yes.","start":342.23,"end":342.73,"sentiment":"neutral","sentiment_score":-0.0006298758089542389}],"sentiment":"neutral","sentiment_score":-0.021545408852398397,"num_words":5,"start":327.01498,"end":342.73},{"sentences":[{"text":"Because, obviously, that would be fine.","start":343.27002,"end":345.05002,"sentiment":"neutral","sentiment_score":-0.013751125584046045},{"text":"Yes.","start":346.39,"end":346.89,"sentiment":"neutral","sentiment_score":0.03793509304523468},{"text":"Mhmm.","start":348.31,"end":348.81,"sentiment":"neutral","sentiment_score":-0.14731229841709137},{"text":"Yes.","start":350.32498,"end":350.82498,"sentiment":"neutral","sentiment_score":-0.3136249780654907},{"text":"To do yeah.","start":358.565,"end":359.705,"sentiment":"neutral","sentiment_score":-0.13872766743103662}],"sentiment":"neutral","sentiment_score":-0.07680766160289447,"num_words":12,"start":343.27002,"end":359.705},{"sentences":[{"text":"Obviously, have a think about it.","start":361.205,"end":362.645,"sentiment":"neutral","sentiment_score":-0.09713995829224586},{"text":"What I can do is I can get the just so you have the the email details of it.","start":362.645,"end":368.24002,"sentiment":"neutral","sentiment_score":-0.01647588385171012},{"text":"If no.","start":368.54,"end":369.98,"sentiment":"neutral","sentiment_score":-0.24167751520872116},{"text":"Okay.","start":369.98,"end":370.48,"sentiment":"neutral","sentiment_score":-0.12434467673301695},{"text":"Okay.","start":371.1,"end":371.6,"sentiment":"neutral","sentiment_score":-0.10848120599985124}],"sentiment":"neutral","sentiment_score":-0.05558836055469924,"num_words":29,"start":361.205,"end":371.6},{"sentences":[{"text":"Yeah.","start":372.62,"end":373.12,"sentiment":"neutral","sentiment_score":-0.07813583314418793},{"text":"Okay.","start":376.14,"end":376.64,"sentiment":"neutral","sentiment_score":-0.17297406494617462},{"text":"Yep.","start":379.275,"end":379.775,"sentiment":"neutral","sentiment_score":-0.14687924087047577},{"text":"Okay.","start":380.555,"end":381.055,"sentiment":"neutral","sentiment_score":-0.2055875658988953},{"text":"Yeah.","start":382.235,"end":382.735,"sentiment":"neutral","sentiment_score":0.031133953481912613}],"sentiment":"neutral","sentiment_score":-0.11448855027556419,"num_words":5,"start":372.62,"end":382.735},{"sentences":[{"text":"Good to know because, yes, it's called compassionate no.","start":382.875,"end":386.185,"sentiment":"neutral","sentiment_score":0.17045661268962753},{"text":"Unfortunately, no.","start":392.72,"end":393.84,"sentiment":"neutral","sentiment_score":-0.2668077349662781},{"text":"It is for you.","start":393.84,"end":395.13998,"sentiment":"neutral","sentiment_score":-0.21115832403302193},{"text":"Yeah.","start":395.6,"end":396.1,"sentiment":"neutral","sentiment_score":0.028955331072211266},{"text":"So for your your kids, that would then be, like, child trauma cover would be where that would come into play where you can ensure your your kids if something were to happen.","start":396.8,"end":410.305,"sentiment":"neutral","sentiment_score":0.07836654059814685}],"sentiment":"neutral","sentiment_score":0.056549222835776757,"num_words":49,"start":382.875,"end":410.305},{"sentences":[{"text":"Yes.","start":412.765,"end":413.165,"sentiment":"neutral","sentiment_score":0.13613662123680115},{"text":"But if if it's ever a situation that you need to access anything for any medical expenses or or something and you're not sure, just give me a call or even send me an email, and then we can kind of have a look at things further if that is something you want to explore further.","start":413.165,"end":428.48,"sentiment":"neutral","sentiment_score":-0.026025416628856744},{"text":"But, obviously, like you said, taking a big chunk out of super will also obviously impact that.","start":428.48,"end":434.435,"sentiment":"neutral","sentiment_score":-0.31795646074940176},{"text":"So, obviously, yeah, something to be mindful of.","start":434.73502,"end":436.73502,"sentiment":"neutral","sentiment_score":-0.13854521233588457},{"text":"But then at the same time, if it is an essential surgery that you do need and you, you know, struggle financially, if if you need it, you need it.","start":436.73502,"end":444.73502,"sentiment":"neutral","sentiment_score":-0.11055783530076345}],"sentiment":"neutral","sentiment_score":-0.09956824375383024,"num_words":112,"start":412.765,"end":444.73502},{"sentences":[{"text":"You know?","start":444.73502,"end":445.39502,"sentiment":"neutral","sentiment_score":-0.027171210385859013},{"text":"Yep.","start":446.50998,"end":447.00998,"sentiment":"neutral","sentiment_score":0.14953143894672394},{"text":"Perfect.","start":448.35,"end":448.85,"sentiment":"positive","sentiment_score":0.4073766171932221},{"text":"Now what I might run through with you first, just a bit of an updated fact find just to see if there is anything major that has changed in your life, if we do need to make any changes to your advice at all.","start":448.91,"end":460.84998,"sentiment":"neutral","sentiment_score":-0.05951230613176118},{"text":"So just kind of bear with me as I go through this.","start":461.435,"end":464.735,"sentiment":"neutral","sentiment_score":-0.08913600537925959}],"sentiment":"neutral","sentiment_score":-0.053093464983006315,"num_words":60,"start":444.73502,"end":464.735},{"sentences":[{"text":"Now personal information, I have you down here as married with financial dependence.","start":465.275,"end":470.735,"sentiment":"neutral","sentiment_score":-0.10326345121631256},{"text":"Is that still the case?","start":470.795,"end":471.935,"sentiment":"neutral","sentiment_score":-0.05639855824410915},{"text":"Yep.","start":472.395,"end":472.89,"sentiment":"neutral","sentiment_score":0.08441674709320068},{"text":"Perfect.","start":473.21002,"end":473.71002,"sentiment":"neutral","sentiment_score":0.28546589612960815},{"text":"And I do have next up Ken your 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anything?","start":1079.635,"end":1084.535,"sentiment":"neutral","sentiment_score":-0.03257820817331473},{"text":"No.","start":1085.955,"end":1086.455,"sentiment":"neutral","sentiment_score":-0.10189798474311829},{"text":"Yes.","start":1089.635,"end":1090.135,"sentiment":"neutral","sentiment_score":-0.025030914694070816},{"text":"Yep.","start":1090.515,"end":1091.015,"sentiment":"neutral","sentiment_score":-0.030230052769184113},{"text":"Mhmm.","start":1091.7,"end":1092.2,"sentiment":"neutral","sentiment_score":-0.08456981182098389}],"sentiment":"neutral","sentiment_score":-0.04114866442978382,"num_words":13,"start":1079.635,"end":1092.2},{"sentences":[{"text":"Yeah.","start":1096.0199,"end":1096.5199,"sentiment":"neutral","sentiment_score":-0.06605688482522964},{"text":"A bit of a flare 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is it causing you issues at work, or is it more just kind of discomfort?","start":1145.12,"end":1149.0599,"sentiment":"neutral","sentiment_score":-0.10509984870441258},{"text":"Yep.","start":1149.6799,"end":1150.1799,"sentiment":"neutral","sentiment_score":-0.16817933320999146},{"text":"Yep.","start":1151.12,"end":1151.6,"sentiment":"neutral","sentiment_score":-0.00014756372547708452}],"sentiment":"neutral","sentiment_score":-0.09622464447020321,"num_words":20,"start":1143.44,"end":1151.6},{"sentences":[{"text":"Okay.","start":1151.6,"end":1151.92,"sentiment":"neutral","sentiment_score":0.048567995429039},{"text":"Perfect.","start":1151.92,"end":1152.42,"sentiment":"neutral","sentiment_score":0.14346851408481598},{"text":"But, otherwise, no issues, kind of?","start":1154.08,"end":1156.215,"sentiment":"neutral","sentiment_score":-0.02129221862802903},{"text":"No.","start":1157.4149,"end":1157.735,"sentiment":"neutral","sentiment_score":-0.10501928627490996},{"text":"And do you guys have that's good.","start":1157.735,"end":1160.0549,"sentiment":"neutral","sentiment_score":0.015050371310540609}],"sentiment":"neutral","sentiment_score":0.004038531915284693,"num_words":16,"start":1151.6,"end":1160.0549},{"sentences":[{"text":"Estate planning wise, do you guys have a a estate planning wise?","start":1160.0549,"end":1164.955,"sentiment":"neutral","sentiment_score":-0.00018927163910120726},{"text":"Do you have a will or power of attorney in place?","start":1166.135,"end":1168.875,"sentiment":"neutral","sentiment_score":-0.021885595792396503},{"text":"No.","start":1170.4,"end":1170.9,"sentiment":"neutral","sentiment_score":-0.13028386235237122},{"text":"No.","start":1171.36,"end":1171.6001,"sentiment":"neutral","sentiment_score":-0.1436571478843689},{"text":"That's all good.","start":1171.6001,"end":1172.66,"sentiment":"neutral","sentiment_score":-0.03324795017639796}],"sentiment":"neutral","sentiment_score":-0.0220249169339825,"num_words":28,"start":1160.0549,"end":1172.66},{"sentences":[{"text":"Now I can see here as well.","start":1172.9601,"end":1174.48,"sentiment":"neutral","sentiment_score":0.08861602736370904},{"text":"So with your super and insurances, we do currently have two nominations for your insurances if something were to happen to you.","start":1174.48,"end":1181.78,"sentiment":"neutral","sentiment_score":0.07296663302589547},{"text":"Now apologies if I mispronounce these names, but Roya at 20%?","start":1183.0349,"end":1189.855,"sentiment":"neutral","sentiment_score":-0.04794622678309679},{"text":"Right.","start":1191.595,"end":1191.995,"sentiment":"neutral","sentiment_score":0.07532303780317307},{"text":"Yeah.","start":1191.995,"end":1192.315,"sentiment":"neutral","sentiment_score":0.12834113836288452}],"sentiment":"neutral","sentiment_score":0.0452817571349442,"num_words":42,"start":1172.9601,"end":1192.315},{"sentences":[{"text":"Beautiful.","start":1192.315,"end":1192.815,"sentiment":"neutral","sentiment_score":0.2791774272918701},{"text":"And then Gaultarine at 80?","start":1192.875,"end":1194.815,"sentiment":"neutral","sentiment_score":0.07917069718241691},{"text":"Beautiful.","start":1196.86,"end":1197.36,"sentiment":"neutral","sentiment_score":0.3198334276676178},{"text":"Now and is that your wife?","start":1197.5801,"end":1199.68,"sentiment":"neutral","sentiment_score":0.06349975243210793},{"text":"Yeah.","start":1200.78,"end":1201.18,"sentiment":"neutral","sentiment_score":0.08404819667339325}],"sentiment":"neutral","sentiment_score":0.10427936086697238,"num_words":14,"start":1192.315,"end":1201.18},{"sentences":[{"text":"Yeah.","start":1201.18,"end":1201.5,"sentiment":"neutral","sentiment_score":0.1242559850215912},{"text":"Perfect.","start":1201.5,"end":1202.0,"sentiment":"neutral","sentiment_score":0.16786623001098633},{"text":"Now I don't have a nomination for your super, though.","start":1202.46,"end":1206.16,"sentiment":"neutral","sentiment_score":-0.04334179665893316},{"text":"So I have them in place for your insurances, but not for your super.","start":1206.22,"end":1210.3201,"sentiment":"neutral","sentiment_score":-0.03537923949105399},{"text":"Do you still have the form for your hub 24 or or not really?","start":1212.205,"end":1216.705,"sentiment":"neutral","sentiment_score":-0.004287524547960077}],"sentiment":"neutral","sentiment_score":-0.017415761202573776,"num_words":40,"start":1201.18,"end":1216.705},{"sentences":[{"text":"Yes.","start":1223.18,"end":1223.68,"sentiment":"neutral","sentiment_score":0.017639711499214172},{"text":"Okay.","start":1226.0599,"end":1226.5599,"sentiment":"neutral","sentiment_score":0.006311127915978432},{"text":"Yep.","start":1226.62,"end":1227.12,"sentiment":"neutral","sentiment_score":0.15423142910003662},{"text":"Okay.","start":1229.18,"end":1229.58,"sentiment":"neutral","sentiment_score":0.24490267038345337},{"text":"So I will get the team to send that back out to you.","start":1229.58,"end":1232.32,"sentiment":"neutral","sentiment_score":0.30937467171595645}],"sentiment":"neutral","sentiment_score":0.2614679806591833,"num_words":17,"start":1223.18,"end":1232.32},{"sentences":[{"text":"Now do you have access to a printer, or do you prefer post?","start":1232.46,"end":1235.92,"sentiment":"neutral","sentiment_score":0.06690584037166375},{"text":"Okay.","start":1239.715,"end":1240.195,"sentiment":"neutral","sentiment_score":0.21138016879558563},{"text":"Yep.","start":1240.195,"end":1240.695,"sentiment":"neutral","sentiment_score":0.2347237318754196},{"text":"So what I will do is I will get my colleague, Whitlam, through email that to you.","start":1240.9149,"end":1245.575,"sentiment":"positive","sentiment_score":0.4838145480436437},{"text":"That way, you have it in your inbox as well.","start":1246.0349,"end":1248.755,"sentiment":"positive","sentiment_score":0.4899912565946579}],"sentiment":"positive","sentiment_score":0.3438247549569323,"num_words":42,"start":1232.46,"end":1248.755},{"sentences":[{"text":"If something were to happen or misplaced it, that would just be for your hub 20 4 super.","start":1248.755,"end":1254.53,"sentiment":"neutral","sentiment_score":0.0002872436824772093},{"text":"Like I said, we have your insurances sorted.","start":1255.15,"end":1257.47,"sentiment":"neutral","sentiment_score":0.04895673831924796},{"text":"It is just for your super, making sure we have that in place.","start":1257.47,"end":1260.4501,"sentiment":"neutral","sentiment_score":0.004548283723684458},{"text":"Yes.","start":1267.405,"end":1267.905,"sentiment":"neutral","sentiment_score":0.03128056973218918},{"text":"Yes.","start":1281.1001,"end":1281.5,"sentiment":"neutral","sentiment_score":0.01357671059668064}],"sentiment":"neutral","sentiment_score":0.012214860038422957,"num_words":41,"start":1248.755,"end":1281.5},{"sentences":[{"text":"There is such a thing.","start":1281.5,"end":1282.7201,"sentiment":"neutral","sentiment_score":-0.0926703728735447},{"text":"Yeah.","start":1286.38,"end":1286.78,"sentiment":"neutral","sentiment_score":-0.04372227564454079},{"text":"Now often because it gets a little bit more complex estate planning wise, it would be because I can't give you any legal advice because I'm not a lawyer, it would be a a lawyer will be the best person.","start":1286.78,"end":1298.6951,"sentiment":"neutral","sentiment_score":-0.1897298229858279},{"text":"Now often what would happen is if you nominated for your daughter, then whoever you have as a guardian would then usually be the the one kind of managing things and making sure it's all correct.","start":1298.915,"end":1313.43,"sentiment":"neutral","sentiment_score":0.08086434327479866},{"text":"So if that is your wife, for example, then that would be like, she would then have kind of authority to, you know, make sure that's all good.","start":1314.37,"end":1324.055,"sentiment":"neutral","sentiment_score":0.14787313102611474}],"sentiment":"neutral","sentiment_score":-0.009497300298376516,"num_words":110,"start":1281.5,"end":1324.055},{"sentences":[{"text":"But sometimes what people do is that they can have set up, like, a testamentary trust.","start":1324.355,"end":1329.655,"sentiment":"neutral","sentiment_score":0.050413524033501744},{"text":"So if something were to happen, you can also have a will, and then in the will, like, provide you with a a bit more context in regards to that protection.","start":1330.115,"end":1339.2201,"sentiment":"neutral","sentiment_score":0.07658659071931916},{"text":"But the best person for that would be a lawyer.","start":1340.56,"end":1344.3401,"sentiment":"neutral","sentiment_score":0.06476630307734013},{"text":"Yes.","start":1346.7201,"end":1347.2201,"sentiment":"neutral","sentiment_score":0.06149274855852127},{"text":"Yes.","start":1347.28,"end":1347.78,"sentiment":"neutral","sentiment_score":0.04492855817079544}],"sentiment":"neutral","sentiment_score":0.0666929666836888,"num_words":59,"start":1324.355,"end":1347.78},{"sentences":[{"text":"Yeah.","start":1349.0549,"end":1349.455,"sentiment":"neutral","sentiment_score":0.06924263387918472},{"text":"Most estate planning lawyers would would cover it.","start":1349.455,"end":1352.0149,"sentiment":"neutral","sentiment_score":0.09110724134370685},{"text":"They would pretty versatile in that.","start":1352.0149,"end":1354.5149,"sentiment":"neutral","sentiment_score":0.16056880727410316},{"text":"Do you guys have someone that you know that you could speak to, or do you like okay.","start":1355.7749,"end":1363.01,"sentiment":"neutral","sentiment_score":0.03012605280511909},{"text":"Yeah.","start":1364.4299,"end":1364.9299,"sentiment":"neutral","sentiment_score":0.032097555696964264}],"sentiment":"neutral","sentiment_score":0.0687023504253696,"num_words":34,"start":1349.0549,"end":1364.9299},{"sentences":[{"text":"Yeah.","start":1367.7899,"end":1367.95,"sentiment":"neutral","sentiment_score":0.05413120612502098},{"text":"Okay.","start":1367.95,"end":1368.45,"sentiment":"neutral","sentiment_score":0.06318391114473343},{"text":"If you do struggle and you do want assistance, just just let me know because I can always send you the details of the firm that we work closely with.","start":1368.6699,"end":1377.0751,"sentiment":"neutral","sentiment_score":0.06952306466797988},{"text":"They do work all around Australia.","start":1377.0751,"end":1378.995,"sentiment":"neutral","sentiment_score":0.14774602899948755},{"text":"So if it is and they can be able to provide you a bit more guidance in regards to it and how it all kind of works for minors.","start":1378.995,"end":1387.5751,"sentiment":"neutral","sentiment_score":0.2519145529588749}],"sentiment":"neutral","sentiment_score":0.15514933234497683,"num_words":67,"start":1367.7899,"end":1387.5751},{"sentences":[{"text":"The good thing with her being so young, though, is that if something were to happen, right now, it's tax free to her.","start":1387.875,"end":1395.01,"sentiment":"neutral","sentiment_score":0.26489178447619727},{"text":"So there are tax consequences if a child is over 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time.","start":1574.23,"end":1576.1299,"sentiment":"neutral","sentiment_score":-0.08829133585095406},{"text":"Only that time.","start":1576.1499,"end":1577.2899,"sentiment":"neutral","sentiment_score":-0.11471661428610484},{"text":"Yeah.","start":1579.19,"end":1579.69,"sentiment":"neutral","sentiment_score":-0.060011569410562515}],"sentiment":"neutral","sentiment_score":-0.08637655265629292,"num_words":20,"start":1570.515,"end":1579.69},{"sentences":[{"text":"Yeah.","start":1580.63,"end":1581.13,"sentiment":"neutral","sentiment_score":-0.056108348071575165},{"text":"Yeah.","start":1583.19,"end":1583.69,"sentiment":"neutral","sentiment_score":-0.27385765314102173},{"text":"But even, like, shopping around even, like, shopping around for utilities and stuff, like, we change it pretty often because, yeah, it's like, well, they don't really reward loyalty.","start":1587.2451,"end":1598.2251,"sentiment":"neutral","sentiment_score":-0.12910903540664706},{"text":"And that's the same with, like, I have a labrador, same with, like, health insurance for her.","start":1599.8999,"end":1604.0,"sentiment":"neutral","sentiment_score":-0.08233967368655346},{"text":"It's like, you know, it just goes through the roof, and then you're like, oh, well, you know, it it is worth comparing prices for sure.","start":1604.22,"end":1610.955,"sentiment":"neutral","sentiment_score":0.000566580995487479}],"sentiment":"neutral","sentiment_score":-0.07377258614586615,"num_words":74,"start":1580.63,"end":1610.955},{"sentences":[{"text":"Yep.","start":1615.9149,"end":1616.4149,"sentiment":"neutral","sentiment_score":0.1372985690832138},{"text":"No.","start":1626.65,"end":1626.8099,"sentiment":"neutral","sentiment_score":-0.02669440768659115},{"text":"That's all good.","start":1626.8099,"end":1627.77,"sentiment":"neutral","sentiment_score":0.19965450754777217},{"text":"I'll get it.","start":1627.77,"end":1628.59,"sentiment":"neutral","sentiment_score":0.2697838048140208},{"text":"No.","start":1641.465,"end":1641.785,"sentiment":"neutral","sentiment_score":-0.056722261011600494}],"sentiment":"neutral","sentiment_score":0.16246631527448901,"num_words":9,"start":1615.9149,"end":1641.785},{"sentences":[{"text":"That's all good.","start":1641.785,"end":1642.9249,"sentiment":"neutral","sentiment_score":0.06701462964216869},{"text":"Now it shouldn't be too much longer if you do need to to talk to her.","start":1643.385,"end":1647.405,"sentiment":"neutral","sentiment_score":-0.0803913245908916},{"text":"Okay.","start":1648.4,"end":1648.9,"sentiment":"neutral","sentiment_score":0.13631132245063782},{"text":"Perfect.","start":1648.96,"end":1649.46,"sentiment":"neutral","sentiment_score":0.27557387948036194},{"text":"Now when it actually comes to your super investment story, now I know we have gone through your risk profile questionnaire a couple of times.","start":1649.84,"end":1657.2799,"sentiment":"neutral","sentiment_score":0.05154664620757103}],"sentiment":"neutral","sentiment_score":0.013376827230272085,"num_words":46,"start":1641.785,"end":1657.2799},{"sentences":[{"text":"So I won't go through all those questions again with you, but I do wanna just touch base to see how you are feeling with the level of risk and everything like that.","start":1657.2799,"end":1667.105,"sentiment":"neutral","sentiment_score":0.04426669013319594},{"text":"So at the moment, we have you invested in your high growth portfolio.","start":1667.485,"end":1671.745,"sentiment":"neutral","sentiment_score":0.15074538840697363},{"text":"And, obviously, that is tailored for for people who are looking at getting as much growth as you possibly can out of super while you still have plenty of time.","start":1672.765,"end":1680.4199,"sentiment":"neutral","sentiment_score":0.26576591779788333},{"text":"Now you have plenty of time in the market, obviously, for those fluctuations to come back around, but it's also someone who is, you know, comfortable seeing a bit of short term fluctuations in order to achieve that growth.","start":1680.4199,"end":1693.375,"sentiment":"neutral","sentiment_score":0.10274921691952607},{"text":"So some years, it will, you know, be a bit what's going on in the market, and other years can be a little bit more turbulent.","start":1693.375,"end":1699.635,"sentiment":"neutral","sentiment_score":-0.07275177624363166}],"sentiment":"neutral","sentiment_score":0.0958095151429058,"num_words":141,"start":1657.2799,"end":1699.635},{"sentences":[{"text":"That is just the nature of the investment.","start":1699.6951,"end":1702.275,"sentiment":"neutral","sentiment_score":-0.05821493826806545},{"text":"Now when it actually comes to how the money is invested, though, we have 90% in the gross assets, which is like your Australian shares, international shares, like your property as well, and that is ultimately what's going to grow the most for you.","start":1703.86,"end":1718.625,"sentiment":"neutral","sentiment_score":0.2759610339999199},{"text":"And then we do have about 10 in defensive, like your cash, your gold, your fixed interest.","start":1718.625,"end":1723.605,"sentiment":"neutral","sentiment_score":0.1967291656662436},{"text":"Limit fluctuations a little bit, but the main focus is growing your super.","start":1723.905,"end":1728.405,"sentiment":"neutral","sentiment_score":0.2504066930940518},{"text":"And when it comes to time frames, so making sure you have enough time in the market, we would like to see ideally at least eight years to retirement in a high growth portfolio, which you certainly have behind you.","start":1729.265,"end":1740.55,"sentiment":"neutral","sentiment_score":0.1590243204496801}],"sentiment":"neutral","sentiment_score":0.2019444396261309,"num_words":122,"start":1699.6951,"end":1740.55},{"sentences":[{"text":"Are you still comfortable with, like, a high growth portfolio and stuff?","start":1740.61,"end":1744.79,"sentiment":"neutral","sentiment_score":0.10442308398584525},{"text":"Yep.","start":1745.41,"end":1745.91,"sentiment":"positive","sentiment_score":0.5253546237945557},{"text":"Yep.","start":1746.9651,"end":1747.4651,"sentiment":"neutral","sentiment_score":0.07870800048112869},{"text":"Mhmm.","start":1749.4451,"end":1749.9451,"sentiment":"neutral","sentiment_score":0.006645575165748596},{"text":"Mhmm.","start":1755.925,"end":1756.165,"sentiment":"neutral","sentiment_score":-0.0220064427703619}],"sentiment":"neutral","sentiment_score":0.11511117278132588,"num_words":16,"start":1740.61,"end":1756.165},{"sentences":[{"text":"Yes.","start":1756.165,"end":1756.665,"sentiment":"neutral","sentiment_score":0.006296908482909203},{"text":"Yeah.","start":1760.8999,"end":1761.3999,"sentiment":"neutral","sentiment_score":0.025941697880625725},{"text":"Yeah.","start":1761.7,"end":1762.2,"sentiment":"neutral","sentiment_score":0.004682278260588646},{"text":"And that can happen.","start":1762.74,"end":1764.12,"sentiment":"neutral","sentiment_score":-0.05323449335992336},{"text":"Yeah.","start":1771.855,"end":1772.355,"sentiment":"neutral","sentiment_score":-0.11823337525129318}],"sentiment":"neutral","sentiment_score":-0.03678130800835788,"num_words":8,"start":1756.165,"end":1772.355},{"sentences":[{"text":"Yeah.","start":1773.615,"end":1773.9349,"sentiment":"neutral","sentiment_score":-0.16388732194900513},{"text":"Yeah.","start":1773.9349,"end":1774.4349,"sentiment":"neutral","sentiment_score":-0.1725829690694809},{"text":"Because that's and that is the nature of a high growth portfolio as well, that you because you are in your your high growth, we do invest some of it in those speculative investments.","start":1774.655,"end":1788.27,"sentiment":"neutral","sentiment_score":0.11682780678657924},{"text":"Only a smaller portion, which is, like, your your smaller allocation.","start":1789.0499,"end":1792.59,"sentiment":"neutral","sentiment_score":0.08640959825028073},{"text":"But these are the ones when things go really well, they can up a lot.","start":1793.37,"end":1797.3099,"sentiment":"neutral","sentiment_score":0.22781546463569005}],"sentiment":"neutral","sentiment_score":0.12908730145183303,"num_words":62,"start":1773.615,"end":1797.3099},{"sentences":[{"text":"But, obviously, they can fluctuate depending on what's going on in the market.","start":1797.3949,"end":1800.5149,"sentiment":"neutral","sentiment_score":-0.0013049465532486255},{"text":"So in a high growth portfolio, if you are looking on a monthly, you will see a bit of that.","start":1800.5149,"end":1805.075,"sentiment":"neutral","sentiment_score":0.05378822572529316},{"text":"Sometimes it's like, oh, wow.","start":1805.075,"end":1806.355,"sentiment":"neutral","sentiment_score":-0.008543903753161431},{"text":"Like, it's down a bit, and then next time it's like, oh, wow.","start":1806.355,"end":1808.4349,"sentiment":"neutral","sentiment_score":-0.03990891174628185},{"text":"It's jump up, depending on what is happening, which which is normal.","start":1808.4349,"end":1812.9349,"sentiment":"neutral","sentiment_score":-0.011758323758840561}],"sentiment":"neutral","sentiment_score":0.00565341194825513,"num_words":63,"start":1797.3949,"end":1812.9349},{"sentences":[{"text":"Obviously, we look long term as well, and as long as it continues to go in the right direction long term and, obviously, then go well above the dips when they are, then you're heading in the right direction.","start":1814.0901,"end":1826.3501,"sentiment":"neutral","sentiment_score":0.3070031347183081},{"text":"So do you have access to your emails at the moment or not really right now?","start":1827.465,"end":1831.305,"sentiment":"neutral","sentiment_score":0.0034252809127792716},{"text":"Yeah?","start":1831.305,"end":1831.625,"sentiment":"neutral","sentiment_score":-0.008981907740235329},{"text":"Okay.","start":1831.625,"end":1832.025,"sentiment":"neutral","sentiment_score":0.2041724324226379},{"text":"Beautiful.","start":1832.025,"end":1832.525,"sentiment":"positive","sentiment_score":0.46705955266952515}],"sentiment":"neutral","sentiment_score":0.21879615217190365,"num_words":58,"start":1814.0901,"end":1832.525},{"sentences":[{"text":"So I have just sent you an email just for the the documents again to run through with you.","start":1832.985,"end":1839.085,"sentiment":"neutral","sentiment_score":0.1843226320649448},{"text":"Now we have changed software since we spoke last time, so it might look a bit different to what you are used to.","start":1840.21,"end":1847.19,"sentiment":"neutral","sentiment_score":-0.009107042346959528},{"text":"It's kind of the same concept, though.","start":1848.69,"end":1850.5299,"sentiment":"neutral","sentiment_score":0.07427841797471046},{"text":"If you click on the link where it says sign now, it would still allow you to view and look at everything before it prompts you to sign anything.","start":1850.5299,"end":1858.695,"sentiment":"neutral","sentiment_score":0.0999983492596396},{"text":"So let me know if you can see the first one there, which is a summary of your super and insurances.","start":1860.275,"end":1865.895,"sentiment":"neutral","sentiment_score":0.14239269778842017}],"sentiment":"neutral","sentiment_score":0.09800823982993159,"num_words":99,"start":1832.985,"end":1865.895},{"sentences":[{"text":"Now you can see here that your super balance is at about 69,100 and 20, which is pretty good, especially from what you said as well.","start":1867.235,"end":1877.7001,"sentiment":"positive","sentiment_score":0.35902390342492324},{"text":"It has grown quite a bit the last couple of years, which is great and obviously helps build towards your retirement.","start":1877.7001,"end":1884.425,"sentiment":"positive","sentiment_score":0.5024225754397256},{"text":"Now the next document oh, actually, sorry.","start":1885.845,"end":1890.3251,"sentiment":"neutral","sentiment_score":0.009360023707683598},{"text":"Obviously, you have your insurances listed underneath that as well with meals, like your life and people.","start":1890.3251,"end":1894.905,"sentiment":"neutral","sentiment_score":0.09520141780376434},{"text":"Fee.","start":1895.1,"end":1895.6,"sentiment":"neutral","sentiment_score":0.0023497305810451508}],"sentiment":"neutral","sentiment_score":0.29960818850668147,"num_words":72,"start":1867.235,"end":1895.6},{"sentences":[{"text":"Yes.","start":1901.1074,"end":1901.6074,"sentiment":"neutral","sentiment_score":0.057062506675720215},{"text":"Mhmm.","start":1908.715,"end":1909.215,"sentiment":"neutral","sentiment_score":-0.12851174175739288},{"text":"Yeah.","start":1911.515,"end":1912.015,"sentiment":"neutral","sentiment_score":-0.04869910329580307},{"text":"Yeah.","start":1916.875,"end":1917.355,"sentiment":"neutral","sentiment_score":-0.040651701390743256},{"text":"Yes.","start":1917.355,"end":1917.855,"sentiment":"neutral","sentiment_score":-0.03559812158346176}],"sentiment":"neutral","sentiment_score":-0.03927963227033615,"num_words":5,"start":1901.1074,"end":1917.855},{"sentences":[{"text":"Yes.","start":1917.915,"end":1918.415,"sentiment":"neutral","sentiment_score":-0.07046476751565933},{"text":"Yeah.","start":1919.6901,"end":1920.1901,"sentiment":"neutral","sentiment_score":-0.15325483679771423},{"text":"Mhmm.","start":1923.37,"end":1923.87,"sentiment":"neutral","sentiment_score":-0.18682032823562625},{"text":"Yep.","start":1924.65,"end":1925.15,"sentiment":"neutral","sentiment_score":-0.175284743309021},{"text":"And that's yeah.","start":1931.515,"end":1933.0549,"sentiment":"neutral","sentiment_score":-0.07035694147149722}],"sentiment":"neutral","sentiment_score":-0.11384221432464463,"num_words":7,"start":1917.915,"end":1933.0549},{"sentences":[{"text":"Now mhmm.","start":1933.4349,"end":1942.575,"sentiment":"neutral","sentiment_score":-0.12455384433269501},{"text":"Yep.","start":1944.41,"end":1944.91,"sentiment":"neutral","sentiment_score":-0.11849400401115416},{"text":"Yep.","start":1946.8099,"end":1947.3099,"sentiment":"neutral","sentiment_score":-0.05014559254050255},{"text":"And it is a good question.","start":1947.45,"end":1950.19,"sentiment":"neutral","sentiment_score":0.046054618433117867},{"text":"Now TPD is one of those covers that is the hardest to claim on because how it works is that you need to have through doctors signing off on the fact that you cannot go back to work again.","start":1950.41,"end":1963.125,"sentiment":"neutral","sentiment_score":-0.10958708908695441}],"sentiment":"neutral","sentiment_score":-0.0901084907961135,"num_words":49,"start":1933.4349,"end":1963.125},{"sentences":[{"text":"Now how that also works, though, is what you are qualified to do.","start":1963.745,"end":1970.64,"sentiment":"neutral","sentiment_score":0.058354379752507575},{"text":"So at the same time, like, if you can't work in something you are qualified to do, then you're gonna get paid out if you can work in something.","start":1971.6,"end":1982.98,"sentiment":"neutral","sentiment_score":-0.013185313645878742},{"text":"Like, for me, for example, if I were to have to amputate my leg, I can still work because I'm office based.","start":1983.365,"end":1990.105,"sentiment":"neutral","sentiment_score":0.01387922406535257},{"text":"So I'm not gonna get paid out.","start":1990.245,"end":1992.025,"sentiment":"neutral","sentiment_score":-0.11770698747464589},{"text":"But if you are a truck driver, little bit harder.","start":1992.245,"end":1996.025,"sentiment":"neutral","sentiment_score":-0.08653427101671696}],"sentiment":"neutral","sentiment_score":-0.012440936444442214,"num_words":81,"start":1963.745,"end":1996.025},{"sentences":[{"text":"So it also comes down to that.","start":1997.08,"end":1998.84,"sentiment":"neutral","sentiment_score":0.03097936777131898},{"text":"Now it also comes down to then the type of insurance cover your friend has, whether that was underwritten.","start":1998.84,"end":2005.58,"sentiment":"neutral","sentiment_score":0.015557211921795419},{"text":"Now the good thing with Neos is that you do have tailored covers for you.","start":2005.96,"end":2011.195,"sentiment":"positive","sentiment_score":0.5991545041402181},{"text":"And if something ever were to happen, yes, there's still a criteria that you have to tick.","start":2011.335,"end":2015.995,"sentiment":"neutral","sentiment_score":0.19120100052917705},{"text":"And because you carry a gun, they do make it harder because you do have that any daily living feature on your PPD.","start":2016.615,"end":2027.13,"sentiment":"neutral","sentiment_score":-0.13261591157187586}],"sentiment":"neutral","sentiment_score":0.11975322476369732,"num_words":81,"start":1997.08,"end":2027.13},{"sentences":[{"text":"So that's basically it is a little bit harder that you have to obviously prove that you can't bath yourself, feed yourself, and stuff like that.","start":2027.19,"end":2034.525,"sentiment":"neutral","sentiment_score":-0.23491189786447927},{"text":"So it is a little bit harder definition.","start":2034.525,"end":2036.465,"sentiment":"neutral","sentiment_score":-0.1856270246207714},{"text":"Now whether it is worth it or not, it also comes down to what's important to you.","start":2037.165,"end":2042.205,"sentiment":"neutral","sentiment_score":0.05387894984553842},{"text":"Now I I have it.","start":2042.205,"end":2044.285,"sentiment":"neutral","sentiment_score":0.17416159212589263},{"text":"I think it's good to have because if something were to happen, I would be like, okay.","start":2044.285,"end":2050.83,"sentiment":"neutral","sentiment_score":0.2178858483538908}],"sentiment":"neutral","sentiment_score":-0.028793370019491404,"num_words":73,"start":2027.19,"end":2050.83},{"sentences":[{"text":"Well, my family would struggle without my income, but then, also, I could never go back to work.","start":2050.83,"end":2058.43,"sentiment":"neutral","sentiment_score":-0.22794139323135218},{"text":"Now I also have quite a long time until retirement.","start":2058.43,"end":2061.17,"sentiment":"negative","sentiment_score":-0.3411012038588524},{"text":"So that is a pretty large financial impact if something were to happen.","start":2061.635,"end":2066.615,"sentiment":"neutral","sentiment_score":-0.2245049407848945},{"text":"Now it just says a lump sum payment paid out to you.","start":2066.9949,"end":2070.4548,"sentiment":"neutral","sentiment_score":0.0009407523709038893},{"text":"So at the moment, it's about that 687.","start":2070.675,"end":2074.355,"sentiment":"neutral","sentiment_score":-0.0027726292610168453}],"sentiment":"neutral","sentiment_score":-0.1712034975835046,"num_words":61,"start":2050.83,"end":2074.355},{"sentences":[{"text":"Let me just triple check if that's right.","start":2074.355,"end":2076.2148,"sentiment":"neutral","sentiment_score":0.021118384785950184},{"text":"Yeah.","start":2077.0,"end":2077.1602,"sentiment":"neutral","sentiment_score":0.03656415641307831},{"text":"687,000 that would be paid out.","start":2077.1602,"end":2081.26,"sentiment":"neutral","sentiment_score":0.04482743609696627},{"text":"So, obviously, that would assist with if you needed to make any modifications to the home, whether you need to install, like, a lift or a ramp or or anything like that, it would provide your family with a bit of a lump sum payment.","start":2082.04,"end":2096.105,"sentiment":"neutral","sentiment_score":0.08786097375882997},{"text":"It is harder to claim on because you have to be totally and permanently disabled.","start":2097.2048,"end":2102.265,"sentiment":"neutral","sentiment_score":-0.3031487743059794}],"sentiment":"neutral","sentiment_score":-0.0015868259221315385,"num_words":75,"start":2074.355,"end":2102.265},{"sentences":[{"text":"So it is one of those things.","start":2103.845,"end":2105.045,"sentiment":"neutral","sentiment_score":-0.11770739087036677},{"text":"Yes.","start":2105.045,"end":2105.2048,"sentiment":"neutral","sentiment_score":-0.08277561515569687},{"text":"It's harder to claim on, but the ramification can be quite severe if you don't have it in place, especially for your your family.","start":2105.2048,"end":2114.34,"sentiment":"neutral","sentiment_score":-0.3068904833247264},{"text":"So, ultimately, if you tell me I don't want it, I don't see the need, we can definitely look to cancel it.","start":2114.96,"end":2121.915,"sentiment":"neutral","sentiment_score":-0.2919315564530817},{"text":"It is not costing so the TPD component is let me see here.","start":2123.2751,"end":2130.095,"sentiment":"neutral","sentiment_score":-0.0688618066219183}],"sentiment":"neutral","sentiment_score":-0.23268353252379753,"num_words":67,"start":2103.845,"end":2130.095},{"sentences":[{"text":"So for the the 2,095 that you pay, it is for both of them.","start":2131.355,"end":2137.5352,"sentiment":"neutral","sentiment_score":0.16545128715889795},{"text":"So it's not just for for one of them.","start":2138.99,"end":2141.95,"sentiment":"neutral","sentiment_score":-0.010055881821446948},{"text":"Now let's see here.","start":2141.95,"end":2143.49,"sentiment":"neutral","sentiment_score":0.04633251018822193},{"text":"If I can see.","start":2146.67,"end":2147.81,"sentiment":"neutral","sentiment_score":0.038658326491713524},{"text":"Yes.","start":2150.085,"end":2150.585,"sentiment":"neutral","sentiment_score":0.10961326956748962}],"sentiment":"neutral","sentiment_score":0.08360599062871188,"num_words":32,"start":2131.355,"end":2150.585},{"sentences":[{"text":"So K payday is about 1,174 of that.","start":2151.125,"end":2156.105,"sentiment":"neutral","sentiment_score":0.08073680754750967},{"text":"So it's more expensive than you'd like, but it's not crazy expensive.","start":2156.7249,"end":2162.025,"sentiment":"neutral","sentiment_score":0.05735619738698006},{"text":"Now with the premium type that you have on the policy as well, it is a little bit different than than some of the typical one, whereas, like, you have it leveled.","start":2162.805,"end":2173.97,"sentiment":"neutral","sentiment_score":-0.00011687431833706802},{"text":"And what that means is that when you first take out the policy, it can be a little bit more expensive.","start":2174.43,"end":2179.615,"sentiment":"neutral","sentiment_score":-0.06887935882522947},{"text":"But then the older you get, they kind of only increases with inflation.","start":2179.9949,"end":2183.855,"sentiment":"neutral","sentiment_score":-0.05373532726214482}],"sentiment":"neutral","sentiment_score":-0.00947205742907732,"num_words":86,"start":2151.125,"end":2183.855},{"sentences":[{"text":"So, for example, another policy is, like, your step level, which is where every single birthday, it jumps by age as well as inflation.","start":2184.635,"end":2195.11,"sentiment":"neutral","sentiment_score":0.10443083026135962},{"text":"So yours won't increase as much in premium, only with inflation.","start":2195.6501,"end":2200.1501,"sentiment":"neutral","sentiment_score":0.11719087646766142},{"text":"So it will be a little bit more stable because of that.","start":2200.9302,"end":2204.4702,"sentiment":"neutral","sentiment_score":0.20716935147841772},{"text":"Again, the choice is yours.","start":2205.565,"end":2207.665,"sentiment":"neutral","sentiment_score":0.13696130812168122},{"text":"But, yes, just have a think about, obviously, if something would happen to you and you can't work, would your, you know, your wife's income support, because it could be quite financial, obviously, impact if something were to happen.","start":2209.165,"end":2222.14,"sentiment":"neutral","sentiment_score":-0.1649071825429415}],"sentiment":"neutral","sentiment_score":0.00587800227023743,"num_words":91,"start":2184.635,"end":2222.14},{"sentences":[{"text":"Now, also, because you have us as well.","start":2222.14,"end":2225.3398,"sentiment":"neutral","sentiment_score":-0.14519340731203556},{"text":"So if something were to happen and sometimes insurers can be sickly if you have to deal with them yourself.","start":2225.3398,"end":2231.3599,"sentiment":"neutral","sentiment_score":-0.27078565061092374},{"text":"Now if anything ever were to happen to you, you don't call Neos.","start":2231.975,"end":2236.475,"sentiment":"neutral","sentiment_score":-0.18961642567928022},{"text":"You would call me, and then I would work on your behalf to kinda get claims out of Neos because they obviously deal with this all the time, and that's just what we help with.","start":2236.535,"end":2248.45,"sentiment":"neutral","sentiment_score":-0.09700298982539347},{"text":"So it's not like we know the paperwork.","start":2248.45,"end":2250.21,"sentiment":"neutral","sentiment_score":-0.12250295002013445}],"sentiment":"neutral","sentiment_score":-0.15973097676899106,"num_words":84,"start":2222.14,"end":2250.21},{"sentences":[{"text":"We know the ins and outs of things.","start":2250.21,"end":2252.5298,"sentiment":"neutral","sentiment_score":-0.1441174540668726},{"text":"So it's not because sometimes it can be tricky if you try and navigate all of that yourself at the same time as you're going through something traumatic.","start":2252.5298,"end":2259.51,"sentiment":"neutral","sentiment_score":-0.1962025873363018},{"text":"Yeah.","start":2261.855,"end":2262.355,"sentiment":"neutral","sentiment_score":0.11876209825277328},{"text":"But have a think about it, what you wanna do.","start":2263.535,"end":2267.2349,"sentiment":"neutral","sentiment_score":0.017222180031239986},{"text":"Yeah.","start":2267.295,"end":2267.795,"sentiment":"neutral","sentiment_score":0.042229704558849335}],"sentiment":"neutral","sentiment_score":-0.1315291348922377,"num_words":48,"start":2250.21,"end":2267.795},{"sentences":[{"text":"Yes.","start":2271.535,"end":2272.035,"sentiment":"neutral","sentiment_score":0.0645880401134491},{"text":"Yes.","start":2272.255,"end":2272.755,"sentiment":"neutral","sentiment_score":0.044845275580883026},{"text":"Yep.","start":2275.49,"end":2275.99,"sentiment":"neutral","sentiment_score":0.01415462326258421},{"text":"Correct.","start":2278.53,"end":2279.01,"sentiment":"neutral","sentiment_score":0.08397787809371948},{"text":"Yes.","start":2279.01,"end":2279.33,"sentiment":"neutral","sentiment_score":0.08471210300922394}],"sentiment":"neutral","sentiment_score":0.05845558401197195,"num_words":5,"start":2271.535,"end":2279.33},{"sentences":[{"text":"You can just give me a call or send me an email and just say, hey.","start":2279.33,"end":2282.69,"sentiment":"neutral","sentiment_score":0.10939494520425797},{"text":"I wanna look to cancel this, and then we can have a look at that for you.","start":2282.69,"end":2287.395,"sentiment":"neutral","sentiment_score":0.13341030434650533},{"text":"So after the call today, the documents will be saved for you.","start":2287.475,"end":2291.795,"sentiment":"neutral","sentiment_score":0.18840008229017258},{"text":"So you can go and download them, which then shows you your breakdown of the premium and everything on your policy as well.","start":2291.795,"end":2298.5151,"sentiment":"neutral","sentiment_score":0.18883303423290668},{"text":"So you can obviously have a have a bit of a think about it and obviously to the wife as well what you want to do.","start":2298.5151,"end":2303.55,"sentiment":"neutral","sentiment_score":0.18653104855464056}],"sentiment":"neutral","sentiment_score":0.16459640781296062,"num_words":94,"start":2279.33,"end":2303.55},{"sentences":[{"text":"But it's something you can cancel whenever.","start":2303.8499,"end":2305.8699,"sentiment":"neutral","sentiment_score":0.06504885639463152},{"text":"So, you know, you don't have to wait to under review time.","start":2306.01,"end":2308.81,"sentiment":"neutral","sentiment_score":0.03862784088899692},{"text":"If there's any point in time you go, nah.","start":2308.81,"end":2311.05,"sentiment":"neutral","sentiment_score":-0.030987975291079946},{"text":"Don't want it.","start":2311.05,"end":2312.03,"sentiment":"neutral","sentiment_score":-0.10746218264102936},{"text":"Just let me know.","start":2312.0898,"end":2313.15,"sentiment":"neutral","sentiment_score":0.018721721600741148}],"sentiment":"neutral","sentiment_score":0.01121384703687259,"num_words":35,"start":2303.8499,"end":2313.15},{"sentences":[{"text":"Yep.","start":2313.6099,"end":2314.035,"sentiment":"neutral","sentiment_score":0.15710708498954773},{"text":"Perfect.","start":2314.355,"end":2314.855,"sentiment":"positive","sentiment_score":0.4290006756782532},{"text":"Now, otherwise, the next one should be your performance with IRR.","start":2315.9548,"end":2320.9348,"sentiment":"neutral","sentiment_score":0.11357915198261087},{"text":"Can you see that one?","start":2320.9949,"end":2322.135,"sentiment":"neutral","sentiment_score":0.03883045166730881},{"text":"Yep.","start":2322.755,"end":2323.255,"sentiment":"neutral","sentiment_score":0.08590137213468552}],"sentiment":"neutral","sentiment_score":0.11134379278672368,"num_words":19,"start":2313.6099,"end":2323.255},{"sentences":[{"text":"Perfect.","start":2323.315,"end":2323.815,"sentiment":"neutral","sentiment_score":0.24094419181346893},{"text":"Now I kind of touched on it a little bit as well that, obviously, the last twelve months have been quite turbulent.","start":2323.9548,"end":2329.095,"sentiment":"neutral","sentiment_score":-0.08387984741817821},{"text":"You obviously had everything in The US.","start":2329.52,"end":2331.52,"sentiment":"neutral","sentiment_score":-0.12120798017297472},{"text":"So, obviously, Trump and tariffs saw a bit of fluctuations in the market.","start":2331.52,"end":2334.9,"sentiment":"neutral","sentiment_score":-0.1374011423725348},{"text":"And, obviously, more recently, with with the war in The Middle East and everything, that did see quite a bit of fluctuations in the market.","start":2336.16,"end":2342.025,"sentiment":"neutral","sentiment_score":-0.09333900108933449}],"sentiment":"neutral","sentiment_score":-0.09665526750990573,"num_words":68,"start":2323.315,"end":2342.025},{"sentences":[{"text":"So, overall, the last twelve months have been quite, turbulent, and you are in a high growth portfolio.","start":2342.505,"end":2348.845,"sentiment":"neutral","sentiment_score":-0.05460416856739256},{"text":"Now in saying that, though, overall, your portfolio has still done pretty good given the market condition, and it's still up.","start":2349.545,"end":2358.3599,"sentiment":"neutral","sentiment_score":0.20464101172096671},{"text":"Now it is up by about 5.14%, which is not too bad given, like I said, what has happened.","start":2358.3599,"end":2367.18,"sentiment":"positive","sentiment_score":0.4162577876919194},{"text":"Now I would like to make one change for you if you are happy with that, and that is your Benelong Australian equity.","start":2367.8,"end":2376.5352,"sentiment":"positive","sentiment_score":0.3391910143520521},{"text":"Now as you have a look at this document, you can see that so if you look on the second column to the right where it says internal rate of return, the two on the bracket, they are down at the moment.","start":2376.835,"end":2390.8699,"sentiment":"neutral","sentiment_score":0.09182621024194218}],"sentiment":"neutral","sentiment_score":0.18602909218156483,"num_words":123,"start":2342.505,"end":2390.8699},{"sentences":[{"text":"Everything else is up.","start":2391.0898,"end":2392.63,"sentiment":"neutral","sentiment_score":0.12851246260106564},{"text":"Okay?","start":2392.69,"end":2393.19,"sentiment":"neutral","sentiment_score":0.06793003529310226},{"text":"Now the bend along and that is the nature of investment sometimes too because how we design your portfolio is also for diversification.","start":2394.885,"end":2401.705,"sentiment":"neutral","sentiment_score":0.06524233511932519},{"text":"So, for example, the India investment, it's going through more of, like, a cyclical trend that we foresee coming back around and being a good investment.","start":2402.725,"end":2411.41,"sentiment":"neutral","sentiment_score":0.22930454176205856},{"text":"So I'm not too concerned about that one because at the same time, you don't wanna sell when investments are down if we foresee see things coming back around.","start":2411.95,"end":2418.69,"sentiment":"neutral","sentiment_score":0.01798410195825172}],"sentiment":"neutral","sentiment_score":0.1032049474222249,"num_words":83,"start":2391.0898,"end":2418.69},{"sentences":[{"text":"But with the Benelong investment, more recently, they've been a little bit slower.","start":2419.15,"end":2424.845,"sentiment":"neutral","sentiment_score":-0.15638134256005287},{"text":"They were one of their best performing fund managers, had done really, really well.","start":2424.845,"end":2428.525,"sentiment":"neutral","sentiment_score":0.1922083113874708},{"text":"And how Bennelong works and how it's a little bit different to the other investments is that they are active managers.","start":2428.525,"end":2436.385,"sentiment":"neutral","sentiment_score":0.07360791920551232},{"text":"So they're actively trying to buy and sell different investments in order to try to outperform the market, which they had done very well.","start":2436.51,"end":2443.97,"sentiment":"neutral","sentiment_score":0.061059225971500077},{"text":"Now more recently, they have been a little bit slower in making those decisions.","start":2444.35,"end":2449.89,"sentiment":"neutral","sentiment_score":-0.20638437515922956}],"sentiment":"neutral","sentiment_score":0.009067039308679659,"num_words":86,"start":2419.15,"end":2449.89},{"sentences":[{"text":"One of the the things in their portfolio as well, which wasn't really that wasn't on them, but one of the investments they had in their portfolio was the corporate travel group.","start":2451.255,"end":2460.055,"sentiment":"neutral","sentiment_score":-0.11597639392130077},{"text":"Now I'm not sure if you heard about that in the news or or anything like that.","start":2460.055,"end":2464.14,"sentiment":"neutral","sentiment_score":-0.10976975674138349},{"text":"But that one company, they had a bit of issues with their reporting, which actually caused things to be suspended.","start":2464.7,"end":2470.16,"sentiment":"neutral","sentiment_score":-0.2092428281903267},{"text":"So, obviously, because of that, things did fell a little bit.","start":2470.94,"end":2474.16,"sentiment":"neutral","sentiment_score":-0.21351765638047998},{"text":"Now with your investments, it's not something with day trade.","start":2474.46,"end":2478.225,"sentiment":"neutral","sentiment_score":0.006308917701244354}],"sentiment":"neutral","sentiment_score":-0.13386435641182792,"num_words":90,"start":2451.255,"end":2478.225},{"sentences":[{"text":"We invest in the long term and invest in very good, well diversified investments.","start":2478.225,"end":2483.5251,"sentiment":"neutral","sentiment_score":0.24878767132759094},{"text":"But at the same time, we want to be proactive.","start":2483.985,"end":2486.725,"sentiment":"neutral","sentiment_score":0.13181066736578942},{"text":"So if we foresee one investment not performing through what we wanted or if we do research and find that there's another better option for you that we can change, then we want to do so.","start":2487.0251,"end":2500.02,"sentiment":"neutral","sentiment_score":-0.0691540609113872},{"text":"So the investment committee have done a lot of research on Bennelong and have found another option that we would like to look at changing if you're happy with that, and that would be swapping Bennelong for another investment called the beta shares a two hundred.","start":2500.72,"end":2518.8452,"sentiment":"neutral","sentiment_score":0.10119183264348817},{"text":"Now because we are swapping in Australian equity, we also still wanna make sure that you have Australian exposure to your portfolio.","start":2519.5452,"end":2527.7402,"sentiment":"neutral","sentiment_score":0.07979896833950822}],"sentiment":"neutral","sentiment_score":0.06814054284768645,"num_words":128,"start":2478.225,"end":2527.7402},{"sentences":[{"text":"We don't want everything overseas.","start":2528.12,"end":2529.9802,"sentiment":"neutral","sentiment_score":-0.0065815402806038035},{"text":"We wanna make sure it's diversified.","start":2530.04,"end":2531.6602,"sentiment":"neutral","sentiment_score":0.05816125124692917},{"text":"So we were looking at another Australian investment with a little bit more diversification.","start":2531.8,"end":2537.115,"sentiment":"neutral","sentiment_score":0.0675643804882254},{"text":"So the a two hundred invests in the 200 largest companies listed in Australia.","start":2538.2148,"end":2543.9949,"sentiment":"neutral","sentiment_score":0.1257838537650449},{"text":"You obviously have all the big banks.","start":2544.375,"end":2545.895,"sentiment":"neutral","sentiment_score":0.19268461636134557}],"sentiment":"neutral","sentiment_score":0.09503755217725562,"num_words":46,"start":2528.12,"end":2545.895},{"sentences":[{"text":"You have Woolworths, mining, and stuff, so it's very diversified for you.","start":2545.895,"end":2550.3901,"sentiment":"neutral","sentiment_score":0.1667900619407495},{"text":"Now how it works is as a company grows and gets into those 200, it gets added to the index, something smaller pulls off.","start":2550.93,"end":2560.065,"sentiment":"neutral","sentiment_score":0.19664570254584154},{"text":"So you will naturally have a little bit less fluctuation than, like, your active component with Benelon at the moment.","start":2560.305,"end":2566.885,"sentiment":"neutral","sentiment_score":0.18281544223427773},{"text":"But at the same time, it's cheaper, which is great.","start":2568.2249,"end":2571.105,"sentiment":"positive","sentiment_score":0.36354719996452334},{"text":"So, obviously, a cheaper investment will see less fee coming out, which will see more money being invested for you.","start":2571.105,"end":2577.5698,"sentiment":"positive","sentiment_score":0.3333535216748714}],"sentiment":"neutral","sentiment_score":0.24046312653741173,"num_words":86,"start":2545.895,"end":2577.5698},{"sentences":[{"text":"But it's also outperformed Benelon as well.","start":2577.5698,"end":2580.47,"sentiment":"neutral","sentiment_score":0.258997489299093},{"text":"So if you are happy with that, what I will do is I will swap that investment for you as long as you are happy with that.","start":2581.3298,"end":2589.51,"sentiment":"neutral","sentiment_score":0.2741559076088446},{"text":"Yeah.","start":2590.785,"end":2591.285,"sentiment":"neutral","sentiment_score":0.24348454177379608},{"text":"Yeah.","start":2592.145,"end":2592.645,"sentiment":"neutral","sentiment_score":0.09992143511772156},{"text":"Yeah.","start":2594.145,"end":2594.645,"sentiment":"neutral","sentiment_score":0.16101497411727905}],"sentiment":"neutral","sentiment_score":0.2626922400416555,"num_words":37,"start":2577.5698,"end":2594.645},{"sentences":[{"text":"Okay.","start":2595.905,"end":2596.385,"sentiment":"neutral","sentiment_score":0.29400280117988586},{"text":"Beautiful.","start":2596.385,"end":2596.885,"sentiment":"positive","sentiment_score":0.42226916551589966},{"text":"Mhmm.","start":2610.6401,"end":2610.7202,"sentiment":"neutral","sentiment_score":0.0333845280110836},{"text":"Yep.","start":2610.7202,"end":2611.2002,"sentiment":"neutral","sentiment_score":0.04822172969579697},{"text":"Yep.","start":2611.2002,"end":2611.7002,"sentiment":"neutral","sentiment_score":0.028061356395483017}],"sentiment":"neutral","sentiment_score":0.16518791615962983,"num_words":5,"start":2595.905,"end":2611.7002},{"sentences":[{"text":"Mhmm.","start":2615.295,"end":2615.795,"sentiment":"neutral","sentiment_score":0.06073390319943428},{"text":"Mhmm.","start":2622.095,"end":2622.595,"sentiment":"neutral","sentiment_score":0.05269380658864975},{"text":"Yes.","start":2624.895,"end":2625.395,"sentiment":"neutral","sentiment_score":0.025868009775877},{"text":"Yeah.","start":2625.8699,"end":2626.3699,"sentiment":"neutral","sentiment_score":0.02914691716432571},{"text":"Mhmm.","start":2628.1099,"end":2628.6099,"sentiment":"neutral","sentiment_score":0.02566966786980629}],"sentiment":"neutral","sentiment_score":0.03882246091961861,"num_words":5,"start":2615.295,"end":2628.6099},{"sentences":[{"text":"Yep.","start":2631.3098,"end":2631.8098,"sentiment":"neutral","sentiment_score":0.18139569461345673},{"text":"It is a bit tricky in that it is obviously more risky investment.","start":2636.5098,"end":2642.335,"sentiment":"negative","sentiment_score":-0.37557094257611495},{"text":"So, like, it's a direct share.","start":2642.395,"end":2643.855,"sentiment":"neutral","sentiment_score":-0.2328963205218315},{"text":"So, typically, when it comes to it, it's not something we would include in your super portfolio because of.","start":2644.315,"end":2651.035,"sentiment":"neutral","sentiment_score":-0.16473466883364477},{"text":"So even if you were to look at, like, Tesla, for example, if you look at the the trend of it, depending on when you bought it, it's done amazing, but it also fluctuates a lot.","start":2651.035,"end":2662.3098,"sentiment":"neutral","sentiment_score":0.056625880404478975}],"sentiment":"neutral","sentiment_score":-0.0958644199371338,"num_words":75,"start":2631.3098,"end":2662.3098},{"sentences":[{"text":"So yeah.","start":2663.0898,"end":2671.5251,"sentiment":"neutral","sentiment_score":-0.061357596889138215},{"text":"Yes.","start":2671.665,"end":2672.165,"sentiment":"neutral","sentiment_score":0.01766858622431755},{"text":"And it yeah.","start":2673.345,"end":2676.405,"sentiment":"neutral","sentiment_score":-0.023745062450567882},{"text":"And and sometimes it's a matter of, like, you know, when it comes to the personal investment, it it depends on what level of risk and stuff that you are comfortable with.","start":2676.945,"end":2684.6,"sentiment":"neutral","sentiment_score":-0.11289016553200781},{"text":"So we do have a lot of clients where it's like they have a a bit of a shared portfolio themselves that they manage themselves, obviously.","start":2684.98,"end":2691.72,"sentiment":"neutral","sentiment_score":-0.012569792532863526}],"sentiment":"neutral","sentiment_score":-0.06430596402788069,"num_words":64,"start":2663.0898,"end":2691.72},{"sentences":[{"text":"Because, obviously, if you have us managing it, there's gonna be cost.","start":2691.855,"end":2694.175,"sentiment":"neutral","sentiment_score":-0.1369774422297875},{"text":"And if you're starting off, it can be a little bit more expensive.","start":2694.175,"end":2697.715,"sentiment":"neutral","sentiment_score":-0.15741254160037407},{"text":"But if you want to so, basically, what we how we can help in this scenario is I can't tell you, yes.","start":2699.535,"end":2705.6099,"sentiment":"neutral","sentiment_score":0.09052041591018099},{"text":"Invest in that or no.","start":2705.6099,"end":2706.97,"sentiment":"neutral","sentiment_score":-0.12491894513368607},{"text":"Don't because we're not managing it.","start":2706.97,"end":2708.99,"sentiment":"neutral","sentiment_score":-0.2072045256694158}],"sentiment":"neutral","sentiment_score":-0.06149077719350442,"num_words":58,"start":2691.855,"end":2708.99},{"sentences":[{"text":"But what we could do is if you had a couple of investments that you were interested in because I have access to all the research houses.","start":2709.93,"end":2717.23,"sentiment":"neutral","sentiment_score":0.15675141441601295},{"text":"So if you go, hey.","start":2717.925,"end":2720.165,"sentiment":"neutral","sentiment_score":0.1306447207927704},{"text":"I'm looking at investing in x and y zed.","start":2720.165,"end":2723.125,"sentiment":"neutral","sentiment_score":0.09723579552438524},{"text":"Can you send me research reports?","start":2723.125,"end":2725.065,"sentiment":"neutral","sentiment_score":0.0905363659063975},{"text":"Because often you can't access this without paying for it.","start":2725.605,"end":2729.225,"sentiment":"neutral","sentiment_score":0.14643546678125857}],"sentiment":"neutral","sentiment_score":0.13628433010818666,"num_words":57,"start":2709.93,"end":2729.225},{"sentences":[{"text":"Then I can definitely do that.","start":2729.925,"end":2731.56,"sentiment":"positive","sentiment_score":0.3958740383386612},{"text":"So I can send you all the reports in regards to the investment that gives you a little bit more information so that you can just see returns and fees and stuff like that on what you want to do.","start":2731.56,"end":2743.6401,"sentiment":"neutral","sentiment_score":0.30272252997383475},{"text":"If you have a portfolio that you are looking at as well, I could even do an analysis of the report to give you the research material.","start":2743.6401,"end":2751.925,"sentiment":"neutral","sentiment_score":0.13552905674333926},{"text":"I just can't tell you yes, invest or no, don't because I don't have, you know, oversight of the account or manager for you.","start":2751.925,"end":2758.745,"sentiment":"neutral","sentiment_score":-0.01556873406904439},{"text":"But I can support you in providing all that research if that makes sense.","start":2758.8,"end":2762.74,"sentiment":"neutral","sentiment_score":0.2588627535317625}],"sentiment":"neutral","sentiment_score":0.19273746750309123,"num_words":111,"start":2729.925,"end":2762.74},{"sentences":[{"text":"Yeah.","start":2763.68,"end":2764.18,"sentiment":"neutral","sentiment_score":-0.11592145264148712},{"text":"So if it is something that you do have, like, oh, hey.","start":2764.96,"end":2767.28,"sentiment":"neutral","sentiment_score":0.06655215875556071},{"text":"I wanna look at, you know, this portfolio.","start":2767.28,"end":2768.96,"sentiment":"neutral","sentiment_score":0.06380237638950348},{"text":"This is what I'm thinking.","start":2768.96,"end":2770.26,"sentiment":"neutral","sentiment_score":0.07402667254209519},{"text":"Just send me an email with what you are looking at, how much you are looking at, and then I can just generate some reports and send that through to you, for for research and stuff.","start":2771.04,"end":2781.545,"sentiment":"neutral","sentiment_score":0.14416782723532784}],"sentiment":"neutral","sentiment_score":0.10892417107618624,"num_words":62,"start":2763.68,"end":2781.545},{"sentences":[{"text":"Yep.","start":2782.725,"end":2783.225,"sentiment":"positive","sentiment_score":0.44469520449638367},{"text":"Perfect.","start":2783.285,"end":2783.785,"sentiment":"positive","sentiment_score":0.50533127784729},{"text":"Now with that investment switch, just so you know, you don't have to sign it.","start":2784.005,"end":2788.485,"sentiment":"neutral","sentiment_score":0.12908421059449512},{"text":"But just for your records, I will email you something that's called a record of advice.","start":2788.485,"end":2793.9,"sentiment":"neutral","sentiment_score":0.16240027779713273},{"text":"Just so you have it on record that we're looking at through that one investment switch for you, like I said, you don't have to sign it.","start":2795.0,"end":2801.655,"sentiment":"neutral","sentiment_score":0.18098831783842156}],"sentiment":"neutral","sentiment_score":0.17285631112754346,"num_words":60,"start":2782.725,"end":2801.655},{"sentences":[{"text":"It is just so that you have it on record as well.","start":2801.735,"end":2804.315,"sentiment":"neutral","sentiment_score":0.16075339742625752},{"text":"And most likely, that will be about early mid next week if that's okay.","start":2805.095,"end":2808.955,"sentiment":"neutral","sentiment_score":0.023207057134381363},{"text":"Yep.","start":2809.895,"end":2810.395,"sentiment":"positive","sentiment_score":0.560488224029541},{"text":"Perfect.","start":2810.455,"end":2810.955,"sentiment":"positive","sentiment_score":0.7410552501678467},{"text":"Now when you go back through the email, we're almost at the end.","start":2811.495,"end":2816.69,"sentiment":"neutral","sentiment_score":0.17021068472128648}],"sentiment":"neutral","sentiment_score":0.14068834011147663,"num_words":41,"start":2801.735,"end":2816.69},{"sentences":[{"text":"You should see a OQ services guide next.","start":2817.23,"end":2821.01,"sentiment":"neutral","sentiment_score":0.1046941727399826},{"text":"Well, first, you have your NEO certificate of currency.","start":2821.15,"end":2823.65,"sentiment":"neutral","sentiment_score":0.07376032488213645},{"text":"Again, that breaks down your insurances in more detail.","start":2824.43,"end":2826.75,"sentiment":"neutral","sentiment_score":0.10850078612565994},{"text":"So this is the one if you guys wanna go back later and have a look, it shows you the premium for your life and TPD separate as well.","start":2826.75,"end":2833.065,"sentiment":"neutral","sentiment_score":0.12222866046017614},{"text":"Yep.","start":2834.325,"end":2834.6448,"sentiment":"neutral","sentiment_score":0.05620766431093216}],"sentiment":"neutral","sentiment_score":0.10854896783296551,"num_words":56,"start":2817.23,"end":2834.6448},{"sentences":[{"text":"And then do you have a Vanguard index chart next?","start":2834.6448,"end":2837.3848,"sentiment":"neutral","sentiment_score":0.03995589707046747},{"text":"Is that that red graph?","start":2838.8848,"end":2840.085,"sentiment":"neutral","sentiment_score":0.03991761319339275},{"text":"Yeah.","start":2840.085,"end":2840.585,"sentiment":"neutral","sentiment_score":0.08259998261928558},{"text":"Obviously, saying this before, it's pretty good because every single year at financial year, Vanguard releases a new one.","start":2841.6848,"end":2847.45,"sentiment":"neutral","sentiment_score":0.13969114893361143},{"text":"So there's a new one due to come out soon, but you can basically see those ups and downs of the market.","start":2847.45,"end":2852.43,"sentiment":"neutral","sentiment_score":0.05207828144458207}],"sentiment":"neutral","sentiment_score":0.07862457966333941,"num_words":57,"start":2834.6448,"end":2852.43},{"sentences":[{"text":"Yep.","start":2854.25,"end":2854.575,"sentiment":"neutral","sentiment_score":0.0317324697971344},{"text":"Now next, do you have that o q services guide?","start":2855.055,"end":2858.275,"sentiment":"neutral","sentiment_score":0.02774285599589348},{"text":"Was that one before then or no?","start":2864.4949,"end":2866.59,"sentiment":"neutral","sentiment_score":-0.009334504471293517},{"text":"Yes.","start":2868.51,"end":2868.99,"sentiment":"neutral","sentiment_score":0.03358232229948044},{"text":"Yes.","start":2868.99,"end":2869.49,"sentiment":"neutral","sentiment_score":0.03459851071238518}],"sentiment":"neutral","sentiment_score":0.015600016573444009,"num_words":20,"start":2854.25,"end":2869.49},{"sentences":[{"text":"Like, you would have seen this one before.","start":2869.6301,"end":2871.33,"sentiment":"neutral","sentiment_score":0.02318494557403028},{"text":"It is one of those compliance one now.","start":2871.79,"end":2873.6301,"sentiment":"neutral","sentiment_score":0.05115613853558898},{"text":"We have done a little bit of update to our marketing, though.","start":2873.6301,"end":2876.53,"sentiment":"neutral","sentiment_score":0.04196955682709813},{"text":"So if you just scroll through it, none of the important information has changed, but we've had a bit of an extension to the team, which is great, and also done a bit more updated marketing.","start":2876.59,"end":2888.0352,"sentiment":"neutral","sentiment_score":0.1122743288675944},{"text":"So if you have a scroll through it, you will see all the advices, the directors.","start":2888.2551,"end":2892.595,"sentiment":"neutral","sentiment_score":0.09982626559212804}],"sentiment":"neutral","sentiment_score":0.08421824304386974,"num_words":80,"start":2869.6301,"end":2892.595},{"sentences":[{"text":"I'm also there on the page 10 if you do wanna put a face to the voice again.","start":2893.615,"end":2898.13,"sentiment":"neutral","sentiment_score":0.07819513314300114},{"text":"But that is all in there for you.","start":2899.0698,"end":2901.65,"sentiment":"neutral","sentiment_score":0.18836968392133713},{"text":"Now next will be that tax file number form you said.","start":2902.1099,"end":2906.43,"sentiment":"neutral","sentiment_score":0.13943358917127957},{"text":"Now that's just a compliance form to say we are keeping your tax file number secure and safe on file.","start":2906.43,"end":2912.035,"sentiment":"neutral","sentiment_score":0.21755680590867996},{"text":"So if you're happy to do so, it will just ask you for a little signature on that one.","start":2912.175,"end":2916.035,"sentiment":"neutral","sentiment_score":0.17290056222363523}],"sentiment":"neutral","sentiment_score":0.15900639670067712,"num_words":76,"start":2893.615,"end":2916.035},{"sentences":[{"text":"And then the next one should be your ongoing service agreement with hub twenty four.","start":2917.775,"end":2923.135,"sentiment":"neutral","sentiment_score":0.0716793566942215},{"text":"Can you see that?","start":2923.135,"end":2924.1948,"sentiment":"neutral","sentiment_score":0.06295043975114822},{"text":"Yep.","start":2925.27,"end":2925.6702,"sentiment":"neutral","sentiment_score":0.289115309715271},{"text":"Perfect.","start":2925.6702,"end":2926.1702,"sentiment":"positive","sentiment_score":0.7223138213157654},{"text":"Now same as last year.","start":2926.23,"end":2927.75,"sentiment":"positive","sentiment_score":0.527658212184906}],"sentiment":"neutral","sentiment_score":0.19141201159128776,"num_words":26,"start":2917.775,"end":2927.75},{"sentences":[{"text":"This is just to say that you are happy to stay on as a client.","start":2927.99,"end":2931.1301,"sentiment":"positive","sentiment_score":0.6673683087031047},{"text":"Now there is no changes whatsoever in regards to the fee structure.","start":2931.75,"end":2935.9302,"sentiment":"neutral","sentiment_score":0.02773459069430828},{"text":"It stays exactly the same at 1.65 and not a lock in contract.","start":2936.07,"end":2941.825,"sentiment":"neutral","sentiment_score":0.10654682379502517},{"text":"So if at any point in time you are not happy, it is not a lock in contract.","start":2941.825,"end":2946.325,"sentiment":"neutral","sentiment_score":-0.03512395970109436},{"text":"But, essentially, this just lets us service your account and manage all your investments and everything for you in the meantime.","start":2946.625,"end":2951.845,"sentiment":"neutral","sentiment_score":0.26815732533023473}],"sentiment":"neutral","sentiment_score":0.21174077196871932,"num_words":79,"start":2927.99,"end":2951.845},{"sentences":[{"text":"Yep.","start":2953.02,"end":2953.5,"sentiment":"neutral","sentiment_score":0.2557714581489563},{"text":"Beautiful.","start":2953.5,"end":2954.0,"sentiment":"positive","sentiment_score":0.589720606803894},{"text":"So if you are happy to do so, it will ask you to add a signature on those two documents.","start":2954.1401,"end":2958.48,"sentiment":"neutral","sentiment_score":0.26652092337608335},{"text":"And then I think once you've added that, it should say validate.","start":2960.06,"end":2962.8801,"sentiment":"neutral","sentiment_score":0.12964088593920073},{"text":"Yes.","start":2964.395,"end":2964.895,"sentiment":"neutral","sentiment_score":0.15566763281822205}],"sentiment":"neutral","sentiment_score":0.22535053704466138,"num_words":35,"start":2953.02,"end":2964.895},{"sentences":[{"text":"When you press validate, it will then load, and then that will send it back to myself.","start":2965.035,"end":2970.175,"sentiment":"neutral","sentiment_score":0.16070590694161022},{"text":"Yep.","start":2973.835,"end":2974.335,"sentiment":"neutral","sentiment_score":0.3005939722061157},{"text":"Perfect.","start":2974.555,"end":2975.055,"sentiment":"positive","sentiment_score":0.5324529409408569},{"text":"Now what I will do after the call as well is I will get that ROA sorted for you.","start":2975.435,"end":2981.6301,"sentiment":"neutral","sentiment_score":0.2889727706971921},{"text":"So keep a lookout on your inbox sometime early next week.","start":2981.6301,"end":2985.55,"sentiment":"neutral","sentiment_score":0.31107175079259003}],"sentiment":"neutral","sentiment_score":0.2546391680228467,"num_words":49,"start":2965.035,"end":2985.55},{"sentences":[{"text":"Like I said, you don't have to sign anything.","start":2985.55,"end":2987.71,"sentiment":"neutral","sentiment_score":0.23711813075674903},{"text":"It's just there for you.","start":2987.71,"end":2989.09,"sentiment":"positive","sentiment_score":0.35148040652275087},{"text":"And I will also get my colleague, Whitlam, to email out those beneficiary forms for your supervisor so we can get that sorted for for your family as well.","start":2989.255,"end":2999.835,"sentiment":"neutral","sentiment_score":0.2383646995856844},{"text":"Now I can see that those documents have come through on my end, which is fantastic.","start":3000.535,"end":3004.395,"sentiment":"neutral","sentiment_score":0.3059929730370641},{"text":"So thank you so much for that.","start":3004.5698,"end":3006.51,"sentiment":"positive","sentiment_score":0.6548701865332467}],"sentiment":"neutral","sentiment_score":0.3073336419959863,"num_words":66,"start":2985.55,"end":3006.51},{"sentences":[{"text":"If anything changes as well and you need access to some super full surgery or anything like that, just send me an email.","start":3006.8098,"end":3014.43,"sentiment":"neutral","sentiment_score":0.1504264626166095},{"text":"If you want any research reports on investments, just send me an email or give me a call.","start":3014.65,"end":3018.97,"sentiment":"neutral","sentiment_score":0.09984362166788843},{"text":"Okay?","start":3018.97,"end":3019.47,"sentiment":"neutral","sentiment_score":0.09657715260982512},{"text":"Yes.","start":3022.0452,"end":3022.5452,"sentiment":"neutral","sentiment_score":0.07253296673297882},{"text":"Yes.","start":3024.8452,"end":3025.245,"sentiment":"neutral","sentiment_score":0.06348178535699844}],"sentiment":"neutral","sentiment_score":0.12476331215690482,"num_words":44,"start":3006.8098,"end":3025.245},{"sentences":[{"text":"Yes.","start":3025.245,"end":3025.485,"sentiment":"neutral","sentiment_score":0.0736970379948616},{"text":"Let me know.","start":3025.485,"end":3026.465,"sentiment":"neutral","sentiment_score":0.06335459152857463},{"text":"Yes.","start":3028.0452,"end":3028.5452,"sentiment":"neutral","sentiment_score":0.017278330400586128},{"text":"Okay.","start":3034.6301,"end":3035.1301,"sentiment":"neutral","sentiment_score":0.010414119809865952},{"text":"Yeah.","start":3035.75,"end":3036.25,"sentiment":"neutral","sentiment_score":0.000941384583711624}],"sentiment":"neutral","sentiment_score":0.041770663910678456,"num_words":7,"start":3025.245,"end":3036.25},{"sentences":[{"text":"Okay.","start":3039.27,"end":3039.77,"sentiment":"neutral","sentiment_score":0.028812352567911148},{"text":"The choice is completely up to you.","start":3039.99,"end":3042.09,"sentiment":"neutral","sentiment_score":0.007658985975597586},{"text":"Yeah.","start":3042.87,"end":3043.37,"sentiment":"neutral","sentiment_score":0.015329704619944096},{"text":"Yep.","start":3045.045,"end":3045.545,"sentiment":"neutral","sentiment_score":0.045117445290088654},{"text":"Yeah.","start":3048.325,"end":3048.825,"sentiment":"neutral","sentiment_score":0.09979379922151566}],"sentiment":"neutral","sentiment_score":0.022060563957149334,"num_words":11,"start":3039.27,"end":3048.825},{"sentences":[{"text":"So because it's coming obviously from super, it would just mean that there'll be less charges coming out of super.","start":3048.885,"end":3054.805,"sentiment":"neutral","sentiment_score":0.2055529024451971},{"text":"So, obviously, by doing so, it will be invested more.","start":3054.805,"end":3058.7449,"sentiment":"neutral","sentiment_score":0.23251687586307526},{"text":"Yeah.","start":3059.9001,"end":3060.4001,"sentiment":"neutral","sentiment_score":0.10722552239894868},{"text":"Yeah.","start":3060.86,"end":3061.34,"sentiment":"neutral","sentiment_score":0.09949174523353577},{"text":"Yeah.","start":3061.34,"end":3061.84,"sentiment":"neutral","sentiment_score":0.09638655185699464}],"sentiment":"neutral","sentiment_score":0.20422214021285376,"num_words":33,"start":3048.885,"end":3061.84},{"sentences":[{"text":"But, yeah, just send me an email with once you've spoken to the wife and everything as well, and then we can get that sorted for you.","start":3061.9001,"end":3070.1602,"sentiment":"neutral","sentiment_score":0.10646104481485155},{"text":"No worries.","start":3073.755,"end":3074.395,"sentiment":"neutral","sentiment_score":0.2859385311603546},{"text":"If there's anything you need, though, at any point in time, you got my email or send me a call.","start":3074.395,"end":3079.055,"sentiment":"neutral","sentiment_score":0.10719722397625446},{"text":"And, yeah, I'll be happy to book in another catch up.","start":3079.675,"end":3082.655,"sentiment":"positive","sentiment_score":0.3631704341281544},{"text":"Yeah.","start":3084.41,"end":3084.91,"sentiment":"neutral","sentiment_score":0.040705498307943344}],"sentiment":"neutral","sentiment_score":0.1578008200912202,"num_words":61,"start":3061.9001,"end":3084.91},{"sentences":[{"text":"Yeah.","start":3086.8098,"end":3087.3098,"sentiment":"neutral","sentiment_score":0.017357133328914642},{"text":"Yes.","start":3090.3298,"end":3090.8298,"sentiment":"neutral","sentiment_score":0.0334169901907444},{"text":"Let me have a look.","start":3090.89,"end":3092.3499,"sentiment":"neutral","sentiment_score":0.026417898014187813},{"text":"Let me have a little look here.","start":3094.905,"end":3101.565,"sentiment":"neutral","sentiment_score":0.03035412755395685},{"text":"So you had BT Panorama, and then you also had Australian Super.","start":3116.1199,"end":3122.9949,"sentiment":"neutral","sentiment_score":0.03141401863346497}],"sentiment":"neutral","sentiment_score":0.029704258848841373,"num_words":26,"start":3086.8098,"end":3122.9949},{"sentences":[{"text":"So you had 5,000 let me see here.","start":3123.615,"end":3129.3948,"sentiment":"neutral","sentiment_score":0.03448969218879938},{"text":"There and then 15.","start":3130.575,"end":3131.9548,"sentiment":"neutral","sentiment_score":0.021463966462761164},{"text":"So it looks like you had a total of 20,772.","start":3132.4102,"end":3137.07,"sentiment":"neutral","sentiment_score":0.015909348241984846},{"text":"Yeah.","start":3139.21,"end":3139.71,"sentiment":"neutral","sentiment_score":-0.01573975943028927},{"text":"So yes.","start":3140.4102,"end":3143.6902,"sentiment":"neutral","sentiment_score":0.004020219668745995}],"sentiment":"neutral","sentiment_score":0.020526702627539636,"num_words":25,"start":3123.615,"end":3143.6902},{"sentences":[{"text":"September 2019.","start":3143.6902,"end":3145.3901,"sentiment":"neutral","sentiment_score":0.012930281460285187},{"text":"Yeah.","start":3148.175,"end":3148.675,"sentiment":"positive","sentiment_score":0.4162878692150116},{"text":"Very good.","start":3149.0552,"end":3149.695,"sentiment":"positive","sentiment_score":0.5190062522888184},{"text":"And now because you have a bit more of, obviously, super investment, we can now kind of obviously diversify your portfolio a little bit more than what we could in the beginning.","start":3149.695,"end":3159.2952,"sentiment":"neutral","sentiment_score":0.19596171309240162},{"text":"So, obviously, you will see the more ultimately, the hardest thing is the beginning because, obviously, growth and returns of your investments.","start":3159.2952,"end":3166.73,"sentiment":"neutral","sentiment_score":-0.07648062248798934}],"sentiment":"neutral","sentiment_score":0.10285359425312382,"num_words":59,"start":3143.6902,"end":3166.73},{"sentences":[{"text":"If you have a smaller balance, if you have, like, $10 and you have 5% return, it's gonna grow, but not as much than if you have 10,000 and you have 5% of that versus 100 thousand and five percent, like, it it it will continue to grow at a faster rate the more you have as well.","start":3166.73,"end":3183.105,"sentiment":"neutral","sentiment_score":0.020946214417124104},{"text":"So that's great.","start":3183.105,"end":3184.0051,"sentiment":"positive","sentiment_score":0.4302408347527186},{"text":"Wonderful.","start":3186.625,"end":3187.125,"sentiment":"positive","sentiment_score":0.627713680267334},{"text":"Well, thank you so much for your time this afternoon.","start":3187.5051,"end":3189.5051,"sentiment":"positive","sentiment_score":0.7384318947792053},{"text":"It was lovely speaking with you.","start":3189.5051,"end":3191.525,"sentiment":"positive","sentiment_score":0.4525257994731267}],"sentiment":"neutral","sentiment_score":0.1696511585301218,"num_words":78,"start":3166.73,"end":3191.525},{"sentences":[{"text":"Yeah.","start":3194.1702,"end":3194.6702,"sentiment":"positive","sentiment_score":0.4524180293083191},{"text":"Yep.","start":3195.05,"end":3195.55,"sentiment":"positive","sentiment_score":0.39697301387786865},{"text":"Yeah.","start":3196.8901,"end":3197.3901,"sentiment":"positive","sentiment_score":0.40618544816970825},{"text":"Yep.","start":3197.85,"end":3198.35,"sentiment":"positive","sentiment_score":0.3363235890865326},{"text":"Beautiful.","start":3198.73,"end":3199.23,"sentiment":"positive","sentiment_score":0.7428377866744995}],"sentiment":"positive","sentiment_score":0.4669475734233856,"num_words":5,"start":3194.1702,"end":3199.23},{"sentences":[{"text":"Thank you so much, and we'll speak soon.","start":3199.29,"end":3201.6301,"sentiment":"positive","sentiment_score":0.5328256823122501},{"text":"No worries.","start":3202.33,"end":3203.05,"sentiment":"neutral","sentiment_score":0.12382998317480087},{"text":"Bye.","start":3203.05,"end":3203.55,"sentiment":"neutral","sentiment_score":-0.0874376967549324}],"sentiment":"positive","sentiment_score":0.4020752480084246,"num_words":11,"start":3199.29,"end":3203.55}]}}]},{"alternatives":[{"transcript":"Hi. Speaking. I'm good. How are you? How you been? I heard you were sick. Oh, con congratulations. That's beautiful to hear. Congratulations. Yeah. I could imagine. No. It's okay. That's okay. Yeah. Of course. Yep. Yep. So it's fifth of the sixth ninety five, 12 Corry Avenue, Dallas 3047. And what else did you say? Email address? Oh, Burak Passak. No. I just wanted to just, you know, ask some just more more generic questions. It's like, I want to know more about, you know because I remember at one stage, I tried to ask because I switched jobs recently, and I was sort of in a bit of a pickle because what happened was during the time I found my new job, they're in an EBA agreement, and they're sort of having negotiations. And because I just started that company, I wasn't entitled to getting their pay rise. So I'll start on a lower wage, and it was basically affecting me financially because, like, you know, big pay drop sort of thing. So I asked the question of if I was able to withdraw my super, but apparently, it was more like, no. You can't unless you're unemployed and your home loan's in, like, air a's or some shit like that. I'm like, oh, what the hell? I just want to know more about that kind of thing. Like, you know, is that how it really is? Like, do I have to be in that really much of a bad pickle in order to pull out from my super? Mhmm. Okay. Yeah. Other. Yep. Right. Yeah. Because I was yeah. Because I was still I was gonna ask that question about the medical part too because I want to know what it was like for medical part there. If I was to go and, like, for example, get a surgery done, but it's gonna be out of pocket because I I do have hang second. Yeah. Can you get out of the room, please? Bubbles on the phone. Bellagio, Bubbles on the phone. Can you get out of the room? It's important, please. You can sleep in the other room. Come on. Come on. Hang on. I just got my daughter in the room. Come on, Fuck. I'm on the 33. I have a check. I have a check. Come on. Well, you can stay there then. Well, I'm leaving you here. Okay? Yeah. Sorry. Yeah. Yeah. Just more of the medical part. So I should say because I was looking at getting a a surgery sort of done. And, obviously, I've got private health, but I was more to see if I was able to get through my super as well. Is that something was it Every surgery or is it just like medically, like, important surgeries? Yeah. Not more because they I'll see more bariatric. Like, stomach. Well, if if I was to go ahead with it, yes. But, obviously, you know, the doctor did say that, you know, look. You need to sort of do lose some weight. You are sort of obese, and you need to, like, you know, lose some weight because it's medically affecting you. But then again, I have sort of started a little bit of weight. But if it from a doc from a doctor's perspective and a specialist perspective, they said that I'm in that I'm fully entitled to go through like that. So I could paperwork for your super, and then they lodge it to your super, and so it pays them out sort of thing. Yep. Yeah. I do. That that that I do know how much it's costing. That's why I sorta did pull out the private health because, obviously, private health can cover up to 80% of it, which fit out of pocket. You're only, like, five out of pocket. But if it was straight up through the super, it's 30,000. And I couldn't justify that. You know what I mean? Because a lot of super has come a long way from when I first bought it in, like, 2018 or 2019. It's come up such a long way, and I'm like, I don't wanna really lose all that work that you guys did just for, like, some day I could just get done or just, you know, stick my mind to it and just, you know, go to the bloody gym sort of thing. Yeah. No. No. No. I'm not really, like, going I'm not going off it now. Yeah. Like, we're not doing it now, but it was something I was looking at. But now it's out of the picture because I obviously, the life insurance now too sort of thing, but that's out of the picture. But for future, you never know what can happen. Now can that also can that yeah. Can that also fall into my immediate family? Let's say my daughter needed surgery. For me. Yep. Okay. Yep. Okay. Alright. Okay. Then that's done. Okay. Mhmm. Yep. Yep. Yep. Yeah. Mhmm. Yep. Yep. Yep. Mhmm. Yep. Yep. Yep. Yep. Yep. Yep. Yep. So I was at the RBA, the Reserve Bank, sort of moved from there, and I've gone down to Arma Guard. Yeah. The Cash in Transit guys. Yeah. But I'm more on the discreet side. Now I remember when you when we were talking about income protection, oh, we weren't able to get it because of the security field. Right? But, yes, what about with ArmaGuard? Because I sort of fall on the transport. Yeah. Yeah. Okay. And yeah. Okay. Now is that the reason why I can't get it through Super Bowl? But if I have to go and get it, like, standalone, I can. Right? Or not with all supers? I mean, all insurances? Right. Right. Right. Okay. No. I'm not there's there's no way in hell. I'm gonna do security with that carrier gun. Like, I can't justify yeah. I can't justify standing there, you know, like, I I thought I don't sound bad, but I looked down upon them. Look at this guy from my gun. You know? What is he? Just standing there. We're gonna be calling the cops. Well, no. It's yeah. Yeah. Yeah. No. No. That's alright. Okay. That's alright. I started there in March, March 13. Oh, yeah. I love it a 100%. So much freedom. Yes. Still full time. Yep. No. No. No. There's no more shift work. So that's RBA, obviously, as you know, it was twelve hour shifts, Monday to Friday. I mean, like, Monday to Sunday, really, but this one's more just Monday to Friday, you know, five to six, and, you know, finish there's no finish time. But, usually, I finish early, so it's good. Yeah. That's it. Now that's a tricky part because when I first started here, they're in a like, they're fighting for EBA. I think it's like all of Victoria. I don't know if it's all of. But so I was technically still on the 2021 agreement, which was only, like, 20 $8 an hour. That's the reason why I had called up and said, hey. Listen. Look. I'm I'm bloody struggling because from the money I was making at the RBA, which the overtime and all this stuff, you know, it was like $4 a fortnight. It was pretty bloody good. But when I came here, it's like, hang on. I'm only making, like, $900 a week. What the you know? What the hell? So then I signed something called an MOU, which then bumped me up to, like, the interim pay rise, which is about $39 an hour. But they're still in agreements and, like, negotiations and yada yada yada. So we don't know where we stand. I can't even tell you what I make a yearly. I could tell you what I make an hour, and you can sort of do the calculations based off the 30 eight hours. So yeah. It's about yeah. So two forty hour weeks. It's it's it's where we we we work as no breaks. We work three sixty five. Yeah. Yep. Five days work. This is before tax. Mhmm. I can check on the I can check on the payslip, because I think I get paid weekly now. Let me see if I oh, let me have a look. It is employee contribution Doesn't really tell me the percentage, but it tells me the amount. Okay. So the amount I get for this pay was to HUB24 Superfund was $1.67.08. Yep. Probably it is. Well, they're all able to play some of that at the moment because I know what they're doing. So sometimes I get more, sometimes I get less a week. Yeah. Mhmm. Yep. Uh-huh. Yeah. 100% it has. Give me one sec. So I did get evaluated. Got evaluated about seven months ago. Give me a sec. Yeah. Can you get that for a second? Let me just run that email. K. So I got evaluated. So I want to draw some money for some renovations. Because when I bought the property, I did spend a fair bit. Give me a sec. Lord. Excuse me. Oh, fuck. I don't know where the email is. But that was they said to me it was roughly, like, this was, like, six months ago. They they said it was about the $6.50 mark. Yep. So that's that's that's what I'm just bouncing off here. 100%. Yep. Yep. Yeah. I'll check it now. Check. Because I did pull out some money. I did add on to the property to your renovations. Just log in. Alright. So my mortgage so you got it as again? I've got here so it's on '4 29185. And then I've got the when I pulled out the extra money, I pulled out an extra with an extra 30, but I've got 26,000 owing on that. Yep. Yeah. So I still got the same cars, but I did buy another I brought another weekender. So that's that's gonna be a true asset because it's gonna be like a weekend car. It's a restoration project sort of thing. Do you wanna know what it is, or just we can write down the law? Yeah. It's a yeah. It's a it's a 1973 Mercedes Benz February SE. And then just on the sides, the w one one six. Yep. So, currently, I got it evaluated by things by Shannons and Infusias, and it came back as the way he's in the state by now was 25. Yeah. I bought it I bought it for $2,000, man. Yeah. Yeah. Yeah. Yeah. Yeah. No. I'll no. The the the the the person I bought it from, he sorta owed me a favor. So I got him a job at the RBA. And he goes, oh, look. You know, it's my granddad's car. I'm like, look. You know? Just sell it for whatever you're selling for. He goes, do you want it? I said, what do you want for it? He goes, $2. And I just said, yep. Yoink. Oh, yeah. And I understand what I did. So when I when I first got it, I rang up Shannon, and I said, look. Can I get this evaluated, please? I wanna get insured. What can I get it up to insured for? And he goes, the measurements come back to 30, but he goes, you can decide between this and this what you want. I said, oh, we'll see 25. You know? He goes, yep. Done. Okay. That's cool. Happy days. Yeah. Needs a needs a bit of work, but no. It's alright. Yeah. Oh, it's it's a tank. I don't know if you know much, but it's the first Mercedes s class, so it's pretty good. Nah. That's rubbish. Rubbish. Yep. Still not on my phone. No. No. Is there anything I've got? And I think you guys know about it was the hernia that I had, the hernia surgery. But I think it's sorta like, I've just been lazy about it just because I've been working so much. I need to get that rechecked because I think it's maybe, like, reopened up, and I've just been lazy. But but I think it's coming back, but what a mess. On that. We're gonna do because a bit of a dilemma now, you see, because when I had that surgery, that was done through work cover through my workplace, and they were they're private. So they did everything privately, private self insured. But now because I work in the security industry and I work at Armaguard and they're always carrying money and we're carrying good money, I don't carry the money because I do discreet services, but I carry the notes. But that could that you know, there's always this thing where they might turn and say, well, hang on. This reopened because you're working in a home and got drafted. I don't want that stuff. So I've just said, yeah. Let's see what happens. I might go see a doctor. We've got private health, but, yeah, it's about it. No. No. No. No issues. It's just it's just uncomfortable. Yeah. No. No. Knock on wood. Say again? Sorry? No. I don't think so. My daughter. Ria. Yeah. My daughter. Yeah. Go, sir. Yeah. Yeah. Yeah. That's correct. Okay. Right. No. So the last the last form I received was the one from you guys at o h v one for the life insurance, but that one was on BT Panorama. And I think I received one with Hub 24. Mhmm. Yep. I'd like if you email it to me, I can get it printed out. Yeah. That's quicker. Yep. Yep. Yep. Yep. Yeah. Now quick question regarding the the it's got to be something that happened to me. Now, obviously, my daughter is only four. Is there something in place that we could do that, you know, look, the funds can go into an account or or a trust or something to to which she's up to age of 18. And then when she's 18, she could, you know, use that sort of thing. Is there something like that? Is there such a thing? Because what's a what's a four year old gonna do with, you know, you know, it's yeah. Mhmm. Mhmm. Mhmm. Yep. Okay. Mhmm. Okay. Like a family lawyer? Well, a state training lawyer sort of thing. Yeah? No. I mean, I could probably I I could find someone, but now because you've mentioned that sort of thing. It just came to my head now, but there's I'm sure there's plenty around this area too. Yep. Yeah. Awesome. Mhmm. Yeah. Mhmm. Okay. Yep. Okay. Yeah. And what about for the what about for the spouse? Is there a tax in that as well? Okay. Okay. Yeah. Awesome. Okay. Okay. No. Actually, she works full time. She works at Kohl's. Yeah. Yeah. That's cute, man. It's in trial by mode. Oh, That's it. That's it. Oh, wow. Is this your first? Second? Oh, wow. So it's gonna be good. I I miss my daughter when she was, like, a little baby. Like, she was now, like, running around, she's talking back to me. It's like, oh, okay. Let's go back to being, like, a five month old. You know? That's good. Oh, no. That's it. Mhmm. Mhmm. Yep. So what's happened is yeah. That is still my goal. So I'll tell you almost the truth. So what happened was when I left the RBA and I came to ArmaGUARD, I had 12 and a half thousand dollars. That wasn't my savings. So I saved that by just doing it over time. You know? Just for a rainy day, and then I left this job. It was literally almost sudden. So So then when I started, the first two months, I was only on $28 an hour, and my expenses were my last offer was adjusted to work at the RBA, you know, making $4,000 a fortnight. So everything was, like, adjust to accommodate that. So then what happened was, obviously, I'm only making $900, but my mortgage is, like, $700 a week, but then it was, like, 800 bucks. Then our life insurance and the car rego's all came out once. And the next thing I know, it's, like, 4,000, 5,060, all gone. And now I've got literally, like, zero. So I'm gonna start again, but I'm going it's I've done this phase once before. It always happens. I'll go through a phase where I'll have, like, you know, $34 saved, and then, oh, the rates have come. This has come. That's come. It's like, fuck. Shit. Shit. Shit. And it's all gone straight away again. So it's but, yeah, I'm starting from the bottom up again, but we'll yeah. It's it is what it is. Yeah. Yeah. What we do now is we sit there, like, every, like, every sort of year or close to a year. Alright. How much is that how much are the insurances? Let's compare the market. You know, if we're saving $10, we're saving 10 bucks. But if not just 10 bucks, Oh, yeah. No. Electricity is fine. Electricity is we've got solar. We don't really we're in credit. You know? We just do that that direct debit draw report and that sort of thing. But it's hard. You know? Cost of living is ridiculous. It's, you know, I'm not I'm not interested in that's working. Yeah. Yeah. No. No. Yeah. Yeah. Yeah. It is. So yeah. The goal is to have a emergency fund again. But obviously well, come on. I'm on the phone. I'm on the phone. It's okay. She can make the switch. You go, please. How much? I'm on the phone. Can you see me there? Sorry. Veronica. Stay there. I'm on the phone. I'm gonna tell mommy to get you in a second, please. This is important. Come on. We'll be quiet, can we? Thank you. Yep. Sorry. Yep. No. No. No. It's fine. I've got no. No. It's over. Mhmm. Yep. Yep. Mhmm. Yes. Mhmm. Yes. Yep. Yep. Yep. Mhmm. Yep. Yep. Yep. Yep. Mhmm. Yep. Yeah. I'm I'm happy with the way it's going because the other day look at the other day. The other month, I went on a hub 24, and I just want to see because we're comparing supers with my mates. And I don't have access to it now, but there was a time in the timeline where it jumped, like, a fair bit up. So I'll I'll always I was I was like, I was thinking, like, I'm on 50 or something. And then I looked at it, and I'm like, what the hell? How the hell do I get $10? It was like I think it was, like, almost overnight sort of thing. So I was like, this is this is fucking sick. Yep. Yep. Mhmm. Okay. Yes. Yep. Yeah. I'll do. Yep. No. I'll do. Yep. Yep. Yep. Yep. Okay. Yep. Yep. Yep. Yep. Yep. Mhmm. Yep. Now with insurance, and I've got this question. I was thinking about it a while, actually. Now life I understand, but what do you advise on TPD? Is it really worth it? Because from what I know, like, my mate, he's a he's an he's an amputee. He got he had he had he had something called gang oh, he had gangrene. His liability had gangrene, and that they cut off his foot. But they rejected his claim for total disability because they're like to see I know it sounds bad. They said, hey. You still got two hands. You can go work in administration if you have to. So it's like it's like, is it really still worth paying that money? Because if that's the case, I might as well not pay for TPD and use that money elsewhere. Like, maybe put it into something else instead of having to pay I don't know. I'm just saying it's that's what I'm thinking of. I'm asking you. Yeah. Yep. Yeah. Yep. Yep. Yep. Yep. Yep. Yep. Yep. Yeah. Yeah. Yep. Yep. Yep. Yep. Mhmm. Yep. Yes. Right. Right. Right. Yep. Okay. Yep. Mhmm. Right. Yep. Okay. Okay. Mhmm. Yep. Yeah. Mhmm. Yep. Yep. Yep. Yep. Yeah. Yep. Yeah. Yeah. I'm a 100% agree. Yeah. Well, because I'm just thinking about, you know, if yeah. Like, is it worth you know? I'll I'll I'll talk with my wife as well. But if I decide if I decide to cancel it, just use that money elsewhere, you could obviously do that obviously too. Yeah. Yeah. Yep. Yep. Yep. Yep. Right. Yep. Yep. Yep. Yep. Yep. Yeah. Yep. Done. Done. Yep. Yep. Mhmm. Yep. Yep. Yep. Yeah. Mhmm. Mhmm. Yep. Okay. Yep. Yep. Right. Mhmm. Yep. Thank you. Alright. No. No. Yeah. Okay. Okay. Yeah. Mhmm. Yep. Mhmm. Okay. Sweet. Yep. Yeah. Look. I'm happy with whatever you guys wanna do. I mean, you guys have been doing it for the last, like, eight years or so. So just, yeah, do what you think is best. Question is I have another question. You know, I I I was just curious. Right? So there was an app my mate was telling me. It's called ComPocket, which is like Comsec. Alright? Now I just applied you know, I just joined up whatever. I just, you know, put a so I'm on the phone, please. And I just put, like, you know, a $100 into, like basically, you could buy, like, these shares. You know? Top 200 Australians, whatever. But then I got an email saying something about Tesla shares. Well, Tesla Spacex or something like that. Is that something that you guys could like is that something that's worth looking into or not? Okay. Mhmm. Mhmm. No. I haven't bought it. I just want to ask you because I just saw it that apparently it's not this on a it's not this on a NASDAQ and this and that, and you have to be, like, international yada yada. Oh, mate. Well, you know, he's obviously a trillionaire. Like, he can give us some too. You know? Yep. Mhmm. Yes. Yes. Yep. Yep. Mhmm. Okay. Oh, awesome. Yep. Mhmm. Okay. Yeah. Yeah. Yeah. Yeah. A 100%. No. Understood. Understood. Alright. Yeah. Yep. Yep. Yeah. Awesome. Awesome. Mhmm. Yep. Yep. Yep. Yep. Yep. Awesome. Yep. Yep. I'm going through it. Yep. Yep. The option to provide tax number? Oh, I got I got that one here. The services guide. Yeah. Yeah. Yeah. Yeah. Mhmm. Mhmm. Yep. Yep. Yep. Yep. Yep. Yep. Yep. Yep. Yep. Yep. Yep. Yep. Yep. Yep. Alright. So it's just loading at the moment. Yep. Yep. Awesome. Yeah. Yep. Yep. Alright. Thank you. Yep. I'll definitely email you, though, by next week regarding the the TPD. Because the way I see it, like I said, I'll let you know now too, but I think it's best I just I know it's something good to have, but I've got some sort of securities in place as well. Probably it was like that happen. But I'd rather use that money to invest somewhere else. You know what I mean? So instead of instead of them taking out, yeah, instead of them taking out, you know, 1.2, just we can use it use it somewhere else. Just put it somewhere else, really. Yeah. That's all fine. Yeah. That's it. Yeah. Exactly. Yeah. Done. Yep. Done. Alright. Awesome, Veronica. You've been so much help. Thanks. Yep. Quickly, before you go, are you able to just tell me how much I started with when I started when I first joined you guys? Yeah. Holy shit. And what year was that in? About 2019? '18? 2019. Wow. So I'm coming a long way. That's pretty good. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. That's exactly right. Yeah. No. Exactly. It's yeah. Exactly right. No. Perfect. Awesome. Awesome. No. Thank you. Thank you. Take yep. Take your time with, you know, everything. Everything comes out good. You'll be happy, and, yeah, you're gonna love it. Enjoy it. Alright. Thank you. You too. 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Speaking. I'm good. How are you? How you been?\n\nI heard you were sick. Oh, con congratulations. That's beautiful to hear. Congratulations. Yeah.\n\nI could imagine. No. It's okay. That's okay. Yeah.\n\nOf course. Yep. Yep. So it's fifth of the sixth ninety five, 12 Corry Avenue, Dallas 3047. And what else did you say?\n\nEmail address? Oh, Burak Passak. No. I just wanted to just, you know, ask some just more more generic questions. It's like, I want to know more about, you know because I remember at one stage, I tried to ask because I switched jobs recently, and I was sort of in a bit of a pickle because what happened was during the time I found my new job, they're in an EBA agreement, and they're sort of having negotiations.\n\nAnd because I just started that company, I wasn't entitled to getting their pay rise. So I'll start on a lower wage, and it was basically affecting me financially because, like, you know, big pay drop sort of thing. So I asked the question of if I was able to withdraw my super, but apparently, it was more like, no. You can't unless you're unemployed and your home loan's in, like, air a's or some shit like that. I'm like, oh, what the hell?\n\nI just want to know more about that kind of thing. Like, you know, is that how it really is? Like, do I have to be in that really much of a bad pickle in order to pull out from my super? Mhmm. Okay.\n\nYeah. Other. Yep. Right. Yeah.\n\nBecause I was yeah. Because I was still I was gonna ask that question about the medical part too because I want to know what it was like for medical part there. If I was to go and, like, for example, get a surgery done, but it's gonna be out of pocket because I I do have hang second. Yeah. Can you get out of the room, please?\n\nBubbles on the phone. Bellagio, Bubbles on the phone. Can you get out of the room? It's important, please. You can sleep in the other room.\n\nCome on. Come on. Hang on. I just got my daughter in the room. Come on, Fuck.\n\nI'm on the 33. I have a check. I have a check. Come on. Well, you can stay there then.\n\nWell, I'm leaving you here. Okay? Yeah. Sorry. Yeah.\n\nYeah. Just more of the medical part. So I should say because I was looking at getting a a surgery sort of done. And, obviously, I've got private health, but I was more to see if I was able to get through my super as well. Is that something was it Every surgery or is it just like medically, like, important surgeries?\n\nYeah. Not more because they I'll see more bariatric. Like, stomach. Well, if if I was to go ahead with it, yes. But, obviously, you know, the doctor did say that, you know, look.\n\nYou need to sort of do lose some weight. You are sort of obese, and you need to, like, you know, lose some weight because it's medically affecting you. But then again, I have sort of started a little bit of weight. But if it from a doc from a doctor's perspective and a specialist perspective, they said that I'm in that I'm fully entitled to go through like that. So I could paperwork for your super, and then they lodge it to your super, and so it pays them out sort of thing.\n\nYep. Yeah. I do. That that that I do know how much it's costing. That's why I sorta did pull out the private health because, obviously, private health can cover up to 80% of it, which fit out of pocket.\n\nYou're only, like, five out of pocket. But if it was straight up through the super, it's 30,000. And I couldn't justify that. You know what I mean? Because a lot of super has come a long way from when I first bought it in, like, 2018 or 2019.\n\nIt's come up such a long way, and I'm like, I don't wanna really lose all that work that you guys did just for, like, some day I could just get done or just, you know, stick my mind to it and just, you know, go to the bloody gym sort of thing. Yeah. No. No. No.\n\nI'm not really, like, going I'm not going off it now. Yeah. Like, we're not doing it now, but it was something I was looking at. But now it's out of the picture because I obviously, the life insurance now too sort of thing, but that's out of the picture. But for future, you never know what can happen.\n\nNow can that also can that yeah. Can that also fall into my immediate family? Let's say my daughter needed surgery. For me. Yep.\n\nOkay. Yep. Okay. Alright. Okay.\n\nThen that's done. Okay. Mhmm. Yep. Yep.\n\nYep. Yeah. Mhmm. Yep. Yep.\n\nYep. Mhmm. Yep. Yep. Yep.\n\nYep. Yep. Yep. Yep. So I was at the RBA, the Reserve Bank, sort of moved from there, and I've gone down to Arma Guard.\n\nYeah. The Cash in Transit guys. Yeah. But I'm more on the discreet side. Now I remember when you when we were talking about income protection, oh, we weren't able to get it because of the security field.\n\nRight? But, yes, what about with ArmaGuard? Because I sort of fall on the transport. Yeah. Yeah.\n\nOkay. And yeah. Okay. Now is that the reason why I can't get it through Super Bowl? But if I have to go and get it, like, standalone, I can.\n\nRight? Or not with all supers? I mean, all insurances? Right. Right.\n\nRight. Okay. No. I'm not there's there's no way in hell. I'm gonna do security with that carrier gun.\n\nLike, I can't justify yeah. I can't justify standing there, you know, like, I I thought I don't sound bad, but I looked down upon them. Look at this guy from my gun. You know? What is he?\n\nJust standing there. We're gonna be calling the cops. Well, no. It's yeah. Yeah.\n\nYeah. No. No. That's alright. Okay.\n\nThat's alright. I started there in March, March 13. Oh, yeah. I love it a 100%. So much freedom.\n\nYes. Still full time. Yep. No. No.\n\nNo. There's no more shift work. So that's RBA, obviously, as you know, it was twelve hour shifts, Monday to Friday. I mean, like, Monday to Sunday, really, but this one's more just Monday to Friday, you know, five to six, and, you know, finish there's no finish time. But, usually, I finish early, so it's good.\n\nYeah. That's it. Now that's a tricky part because when I first started here, they're in a like, they're fighting for EBA. I think it's like all of Victoria. I don't know if it's all of.\n\nBut so I was technically still on the 2021 agreement, which was only, like, 20 $8 an hour. That's the reason why I had called up and said, hey. Listen. Look. I'm I'm bloody struggling because from the money I was making at the RBA, which the overtime and all this stuff, you know, it was like $4 a fortnight.\n\nIt was pretty bloody good. But when I came here, it's like, hang on. I'm only making, like, $900 a week. What the you know? What the hell?\n\nSo then I signed something called an MOU, which then bumped me up to, like, the interim pay rise, which is about $39 an hour. But they're still in agreements and, like, negotiations and yada yada yada. So we don't know where we stand. I can't even tell you what I make a yearly. I could tell you what I make an hour, and you can sort of do the calculations based off the 30 eight hours.\n\nSo yeah. It's about yeah. So two forty hour weeks. It's it's it's where we we we work as no breaks. We work three sixty five.\n\nYeah. Yep. Five days work. This is before tax. Mhmm.\n\nI can check on the I can check on the payslip, because I think I get paid weekly now. Let me see if I oh, let me have a look. It is employee contribution Doesn't really tell me the percentage, but it tells me the amount. Okay. So the amount I get for this pay was to HUB24 Superfund was $1.67.08.\n\nYep. Probably it is. Well, they're all able to play some of that at the moment because I know what they're doing. So sometimes I get more, sometimes I get less a week. Yeah.\n\nMhmm. Yep. Uh-huh. Yeah. 100% it has.\n\nGive me one sec. So I did get evaluated. Got evaluated about seven months ago. Give me a sec. Yeah.\n\nCan you get that for a second? Let me just run that email. K. So I got evaluated. So I want to draw some money for some renovations.\n\nBecause when I bought the property, I did spend a fair bit. Give me a sec. Lord. Excuse me. Oh, fuck.\n\nI don't know where the email is. But that was they said to me it was roughly, like, this was, like, six months ago. They they said it was about the $6.50 mark. Yep. So that's that's that's what I'm just bouncing off here.\n\n100%. Yep. Yep. Yeah. I'll check it now.\n\nCheck. Because I did pull out some money. I did add on to the property to your renovations. Just log in. Alright.\n\nSo my mortgage so you got it as again? I've got here so it's on '4 29185. And then I've got the when I pulled out the extra money, I pulled out an extra with an extra 30, but I've got 26,000 owing on that. Yep. Yeah.\n\nSo I still got the same cars, but I did buy another I brought another weekender. So that's that's gonna be a true asset because it's gonna be like a weekend car. It's a restoration project sort of thing. Do you wanna know what it is, or just we can write down the law? Yeah.\n\nIt's a yeah. It's a it's a 1973 Mercedes Benz February SE. And then just on the sides, the w one one six. Yep. So, currently, I got it evaluated by things by Shannons and Infusias, and it came back as the way he's in the state by now was 25.\n\nYeah. I bought it I bought it for $2,000, man. Yeah. Yeah. Yeah.\n\nYeah. Yeah. No. I'll no. The the the the the person I bought it from, he sorta owed me a favor.\n\nSo I got him a job at the RBA. And he goes, oh, look. You know, it's my granddad's car. I'm like, look. You know?\n\nJust sell it for whatever you're selling for. He goes, do you want it? I said, what do you want for it? He goes, $2. And I just said, yep.\n\nYoink. Oh, yeah. And I understand what I did. So when I when I first got it, I rang up Shannon, and I said, look. Can I get this evaluated, please?\n\nI wanna get insured. What can I get it up to insured for? And he goes, the measurements come back to 30, but he goes, you can decide between this and this what you want. I said, oh, we'll see 25. You know?\n\nHe goes, yep. Done. Okay. That's cool. Happy days.\n\nYeah. Needs a needs a bit of work, but no. It's alright. Yeah. Oh, it's it's a tank.\n\nI don't know if you know much, but it's the first Mercedes s class, so it's pretty good. Nah. That's rubbish. Rubbish. Yep.\n\nStill not on my phone. No. No. Is there anything I've got? And I think you guys know about it was the hernia that I had, the hernia surgery.\n\nBut I think it's sorta like, I've just been lazy about it just because I've been working so much. I need to get that rechecked because I think it's maybe, like, reopened up, and I've just been lazy. But but I think it's coming back, but what a mess. On that. We're gonna do because a bit of a dilemma now, you see, because when I had that surgery, that was done through work cover through my workplace, and they were they're private.\n\nSo they did everything privately, private self insured. But now because I work in the security industry and I work at Armaguard and they're always carrying money and we're carrying good money, I don't carry the money because I do discreet services, but I carry the notes. But that could that you know, there's always this thing where they might turn and say, well, hang on. This reopened because you're working in a home and got drafted. I don't want that stuff.\n\nSo I've just said, yeah. Let's see what happens. I might go see a doctor. We've got private health, but, yeah, it's about it. No.\n\nNo. No. No issues. It's just it's just uncomfortable. Yeah.\n\nNo. No. Knock on wood. Say again? Sorry?\n\nNo. I don't think so. My daughter. Ria. Yeah.\n\nMy daughter. Yeah. Go, sir. Yeah. Yeah.\n\nYeah. That's correct. Okay. Right. No.\n\nSo the last the last form I received was the one from you guys at o h v one for the life insurance, but that one was on BT Panorama. And I think I received one with Hub 24. Mhmm. Yep. I'd like if you email it to me, I can get it printed out.\n\nYeah. That's quicker. Yep. Yep. Yep.\n\nYep. Yeah. Now quick question regarding the the it's got to be something that happened to me. Now, obviously, my daughter is only four. Is there something in place that we could do that, you know, look, the funds can go into an account or or a trust or something to to which she's up to age of 18.\n\nAnd then when she's 18, she could, you know, use that sort of thing. Is there something like that? Is there such a thing? Because what's a what's a four year old gonna do with, you know, you know, it's yeah. Mhmm.\n\nMhmm. Mhmm. Yep. Okay. Mhmm.\n\nOkay. Like a family lawyer? Well, a state training lawyer sort of thing. Yeah? No.\n\nI mean, I could probably I I could find someone, but now because you've mentioned that sort of thing. It just came to my head now, but there's I'm sure there's plenty around this area too. Yep. Yeah. Awesome.\n\nMhmm. Yeah. Mhmm. Okay. Yep.\n\nOkay. Yeah. And what about for the what about for the spouse? Is there a tax in that as well? Okay.\n\nOkay. Yeah. Awesome. Okay. Okay.\n\nNo. Actually, she works full time. She works at Kohl's. Yeah. Yeah.\n\nThat's cute, man. It's in trial by mode. Oh, That's it. That's it. Oh, wow.\n\nIs this your first? Second? Oh, wow. So it's gonna be good. I I miss my daughter when she was, like, a little baby.\n\nLike, she was now, like, running around, she's talking back to me. It's like, oh, okay. Let's go back to being, like, a five month old. You know? That's good.\n\nOh, no. That's it. Mhmm. Mhmm. Yep.\n\nSo what's happened is yeah. That is still my goal. So I'll tell you almost the truth. So what happened was when I left the RBA and I came to ArmaGUARD, I had 12 and a half thousand dollars. That wasn't my savings.\n\nSo I saved that by just doing it over time. You know? Just for a rainy day, and then I left this job. It was literally almost sudden. So So then when I started, the first two months, I was only on $28 an hour, and my expenses were my last offer was adjusted to work at the RBA, you know, making $4,000 a fortnight.\n\nSo everything was, like, adjust to accommodate that. So then what happened was, obviously, I'm only making $900, but my mortgage is, like, $700 a week, but then it was, like, 800 bucks. Then our life insurance and the car rego's all came out once. And the next thing I know, it's, like, 4,000, 5,060, all gone. And now I've got literally, like, zero.\n\nSo I'm gonna start again, but I'm going it's I've done this phase once before. It always happens. I'll go through a phase where I'll have, like, you know, $34 saved, and then, oh, the rates have come. This has come. That's come.\n\nIt's like, fuck. Shit. Shit. Shit. And it's all gone straight away again.\n\nSo it's but, yeah, I'm starting from the bottom up again, but we'll yeah. It's it is what it is. Yeah. Yeah. What we do now is we sit there, like, every, like, every sort of year or close to a year.\n\nAlright. How much is that how much are the insurances? Let's compare the market. You know, if we're saving $10, we're saving 10 bucks. But if not just 10 bucks, Oh, yeah.\n\nNo. Electricity is fine. Electricity is we've got solar. We don't really we're in credit. You know?\n\nWe just do that that direct debit draw report and that sort of thing. But it's hard. You know? Cost of living is ridiculous. It's, you know, I'm not I'm not interested in that's working.\n\nYeah. Yeah. No. No. Yeah.\n\nYeah. Yeah. It is. So yeah. The goal is to have a emergency fund again.\n\nBut obviously well, come on. I'm on the phone. I'm on the phone. It's okay. She can make the switch.\n\nYou go, please. How much? I'm on the phone. Can you see me there? Sorry.\n\nVeronica. Stay there. I'm on the phone. I'm gonna tell mommy to get you in a second, please. This is important.\n\nCome on. We'll be quiet, can we? Thank you. Yep. Sorry.\n\nYep. No. No. No. It's fine.\n\nI've got no. No. It's over. Mhmm. Yep.\n\nYep. Mhmm. Yes. Mhmm. Yes.\n\nYep. Yep. Yep. Mhmm. Yep.\n\nYep. Yep. Yep. Mhmm. Yep.\n\nYeah. I'm I'm happy with the way it's going because the other day look at the other day. The other month, I went on a hub 24, and I just want to see because we're comparing supers with my mates. And I don't have access to it now, but there was a time in the timeline where it jumped, like, a fair bit up. So I'll I'll always I was I was like, I was thinking, like, I'm on 50 or something.\n\nAnd then I looked at it, and I'm like, what the hell? How the hell do I get $10? It was like I think it was, like, almost overnight sort of thing. So I was like, this is this is fucking sick. Yep.\n\nYep. Mhmm. Okay. Yes. Yep.\n\nYeah. I'll do. Yep. No. I'll do.\n\nYep. Yep. Yep. Yep. Okay.\n\nYep. Yep. Yep. Yep. Yep.\n\nMhmm. Yep. Now with insurance, and I've got this question. I was thinking about it a while, actually. Now life I understand, but what do you advise on TPD?\n\nIs it really worth it? Because from what I know, like, my mate, he's a he's an he's an amputee. He got he had he had he had something called gang oh, he had gangrene. His liability had gangrene, and that they cut off his foot. But they rejected his claim for total disability because they're like to see I know it sounds bad.\n\nThey said, hey. You still got two hands. You can go work in administration if you have to. So it's like it's like, is it really still worth paying that money? Because if that's the case, I might as well not pay for TPD and use that money elsewhere.\n\nLike, maybe put it into something else instead of having to pay I don't know. I'm just saying it's that's what I'm thinking of. I'm asking you. Yeah. Yep.\n\nYeah. Yep. Yep. Yep. Yep.\n\nYep. Yep. Yep. Yeah. Yeah.\n\nYep. Yep. Yep. Yep. Mhmm.\n\nYep. Yes. Right. Right. Right.\n\nYep. Okay. Yep. Mhmm. Right.\n\nYep. Okay. Okay. Mhmm. Yep.\n\nYeah. Mhmm. Yep. Yep. Yep.\n\nYep. Yeah. Yep. Yeah. Yeah.\n\nI'm a 100% agree. Yeah. Well, because I'm just thinking about, you know, if yeah. Like, is it worth you know? I'll I'll I'll talk with my wife as well.\n\nBut if I decide if I decide to cancel it, just use that money elsewhere, you could obviously do that obviously too. Yeah. Yeah. Yep. Yep.\n\nYep. Yep. Right. Yep. Yep.\n\nYep. Yep. Yep. Yeah. Yep.\n\nDone. Done. Yep. Yep. Mhmm.\n\nYep. Yep. Yep. Yeah. Mhmm.\n\nMhmm. Yep. Okay. Yep. Yep.\n\nRight. Mhmm. Yep. Thank you. Alright.\n\nNo. No. Yeah. Okay. Okay.\n\nYeah. Mhmm. Yep. Mhmm. Okay.\n\nSweet. Yep. Yeah. Look. I'm happy with whatever you guys wanna do.\n\nI mean, you guys have been doing it for the last, like, eight years or so. So just, yeah, do what you think is best. Question is I have another question. You know, I I I was just curious. Right?\n\nSo there was an app my mate was telling me. It's called ComPocket, which is like Comsec. Alright? Now I just applied you know, I just joined up whatever. I just, you know, put a so I'm on the phone, please.\n\nAnd I just put, like, you know, a $100 into, like basically, you could buy, like, these shares. You know? Top 200 Australians, whatever. But then I got an email saying something about Tesla shares. Well, Tesla Spacex or something like that.\n\nIs that something that you guys could like is that something that's worth looking into or not? Okay. Mhmm. Mhmm. No.\n\nI haven't bought it. I just want to ask you because I just saw it that apparently it's not this on a it's not this on a NASDAQ and this and that, and you have to be, like, international yada yada. Oh, mate. Well, you know, he's obviously a trillionaire. Like, he can give us some too.\n\nYou know? Yep. Mhmm. Yes. Yes.\n\nYep. Yep. Mhmm. Okay. Oh, awesome.\n\nYep. Mhmm. Okay. Yeah. Yeah.\n\nYeah. Yeah. A 100%. No. Understood.\n\nUnderstood. Alright. Yeah. Yep. Yep.\n\nYeah. Awesome. Awesome. Mhmm. Yep.\n\nYep. Yep. Yep. Yep. Awesome.\n\nYep. Yep. I'm going through it. Yep. Yep.\n\nThe option to provide tax number? Oh, I got I got that one here. The services guide. Yeah. Yeah.\n\nYeah. Yeah. Mhmm. Mhmm. Yep.\n\nYep. Yep. Yep. Yep. Yep.\n\nYep. Yep. Yep. Yep. Yep.\n\nYep. Yep. Yep. Alright. So it's just loading at the moment.\n\nYep. Yep. Awesome. Yeah. Yep.\n\nYep. Alright. Thank you. Yep. I'll definitely email you, though, by next week regarding the the TPD.\n\nBecause the way I see it, like I said, I'll let you know now too, but I think it's best I just I know it's something good to have, but I've got some sort of securities in place as well. Probably it was like that happen. But I'd rather use that money to invest somewhere else. You know what I mean? So instead of instead of them taking out, yeah, instead of them taking out, you know, 1.2, just we can use it use it somewhere else.\n\nJust put it somewhere else, really. Yeah. That's all fine. Yeah. That's it.\n\nYeah. Exactly. Yeah. Done. Yep.\n\nDone. Alright. Awesome, Veronica. You've been so much help. Thanks.\n\nYep. Quickly, before you go, are you able to just tell me how much I started with when I started when I first joined you guys? Yeah. Holy shit. And what year was that in?\n\nAbout 2019? '18? 2019. Wow. So I'm coming a long way.\n\nThat's pretty good. Yeah. Yeah. Yeah. Yeah.\n\nYeah. Yeah. That's exactly right. Yeah. No.\n\nExactly. It's yeah. Exactly right. No. Perfect.\n\nAwesome. Awesome. No. Thank you. Thank you.\n\nTake yep. Take your time with, you know, everything. Everything comes out good. You'll be happy, and, yeah, you're gonna love it. Enjoy it.\n\nAlright. Thank you. You too. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.39999998,"sentiment":"neutral","sentiment_score":0.10752297937870026},{"text":"Speaking.","start":0.39999998,"end":0.9,"sentiment":"neutral","sentiment_score":0.1304435431957245},{"text":"I'm good.","start":5.04,"end":5.52,"sentiment":"positive","sentiment_score":0.5122390389442444},{"text":"How are you?","start":5.52,"end":6.42,"sentiment":"positive","sentiment_score":0.3461009959379832},{"text":"How you been?","start":8.559999,"end":9.12,"sentiment":"neutral","sentiment_score":0.16502295434474945}],"sentiment":"neutral","sentiment_score":0.27958164513111117,"num_words":10,"start":0.24,"end":9.12},{"sentences":[{"text":"I heard you were sick.","start":9.12,"end":10.34,"sentiment":"neutral","sentiment_score":-0.24971463680267333},{"text":"Oh, con congratulations.","start":17.875,"end":19.175,"sentiment":"neutral","sentiment_score":0.2433535854021708},{"text":"That's beautiful to hear.","start":20.595,"end":22.035,"sentiment":"positive","sentiment_score":0.5121875703334808},{"text":"Congratulations.","start":22.035,"end":22.535,"sentiment":"positive","sentiment_score":0.5278521776199341},{"text":"Yeah.","start":28.45,"end":28.93,"sentiment":"neutral","sentiment_score":-0.07032165676355362}],"sentiment":"neutral","sentiment_score":0.14198345531310355,"num_words":14,"start":9.12,"end":28.93},{"sentences":[{"text":"I could imagine.","start":28.93,"end":29.83,"sentiment":"neutral","sentiment_score":-0.18392672638098398},{"text":"No.","start":29.890001,"end":30.050001,"sentiment":"neutral","sentiment_score":-0.15686729550361633},{"text":"It's okay.","start":30.050001,"end":30.69,"sentiment":"neutral","sentiment_score":-0.060228130780160434},{"text":"That's okay.","start":30.69,"end":31.51,"sentiment":"neutral","sentiment_score":0.03245915286242962},{"text":"Yeah.","start":35.33,"end":35.57,"sentiment":"neutral","sentiment_score":0.03434894233942032}],"sentiment":"neutral","sentiment_score":-0.08109294312695663,"num_words":9,"start":28.93,"end":35.57},{"sentences":[{"text":"Of course.","start":35.57,"end":36.23,"sentiment":"neutral","sentiment_score":0.057748522609472275},{"text":"Yep.","start":47.265,"end":47.765,"sentiment":"neutral","sentiment_score":0.08457283675670624},{"text":"Yep.","start":56.239998,"end":56.559998,"sentiment":"neutral","sentiment_score":0.03129258751869202},{"text":"So it's fifth of the sixth ninety five, 12 Corry Avenue, Dallas 3047.","start":56.559998,"end":62.42,"sentiment":"neutral","sentiment_score":0.022563269863334987},{"text":"And what else did you say?","start":62.64,"end":63.76,"sentiment":"neutral","sentiment_score":0.016620211768895388}],"sentiment":"neutral","sentiment_score":0.02714809775352478,"num_words":23,"start":35.57,"end":63.76},{"sentences":[{"text":"Email address?","start":63.76,"end":64.5,"sentiment":"neutral","sentiment_score":0.010985929053276777},{"text":"Oh, Burak Passak.","start":65.935,"end":66.994995,"sentiment":"neutral","sentiment_score":0.042041623344024025},{"text":"No.","start":85.75,"end":85.91,"sentiment":"neutral","sentiment_score":-0.08689074218273163},{"text":"I just wanted to just, you know, ask some just more more generic questions.","start":85.91,"end":89.13,"sentiment":"neutral","sentiment_score":-0.06492393277585506},{"text":"It's like, I want to know more about, you know because I remember at one stage, I tried to ask because I switched jobs recently, and I was sort of in a bit of a pickle because what happened was during the time I found my new job, they're in an EBA agreement, and they're sort of having negotiations.","start":89.19,"end":106.274994,"sentiment":"neutral","sentiment_score":-0.05742227450265723}],"sentiment":"neutral","sentiment_score":-0.05361573757674498,"num_words":79,"start":63.76,"end":106.274994},{"sentences":[{"text":"And because I just started that company, I wasn't entitled to getting their pay rise.","start":106.575,"end":110.515,"sentiment":"negative","sentiment_score":-0.42480652829011284},{"text":"So I'll start on a lower wage, and it was basically affecting me financially because, like, you know, big pay drop sort of thing.","start":111.14,"end":118.020004,"sentiment":"negative","sentiment_score":-0.5045414542158445},{"text":"So I asked the question of if I was able to withdraw my super, but apparently, it was more like, no.","start":118.020004,"end":123.22,"sentiment":"neutral","sentiment_score":-0.1757177910989239},{"text":"You can't unless you're unemployed and your home loan's in, like, air a's or some shit like that.","start":123.22,"end":127.765,"sentiment":"negative","sentiment_score":-0.4511258171664344},{"text":"I'm like, oh, what the hell?","start":127.765,"end":128.825,"sentiment":"negative","sentiment_score":-0.3715880463520686}],"sentiment":"negative","sentiment_score":-0.3871542788775904,"num_words":84,"start":106.575,"end":128.825},{"sentences":[{"text":"I just want to know more about that kind of thing.","start":129.285,"end":131.045,"sentiment":"neutral","sentiment_score":-0.2668066634373231},{"text":"Like, you know, is that how it really is?","start":131.045,"end":132.565,"sentiment":"neutral","sentiment_score":-0.19052837623490226},{"text":"Like, do I have to be in that really much of a bad pickle in order to pull out from my 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I was yeah.","start":197.11,"end":198.15,"sentiment":"neutral","sentiment_score":-0.11564638279378414},{"text":"Because I was still I was gonna ask that question about the medical part too because I want to know what it was like for medical part there.","start":198.15,"end":203.35,"sentiment":"neutral","sentiment_score":-0.145521486976317},{"text":"If I was to go and, like, for example, get a surgery done, but it's gonna be out of pocket because I I do have hang second.","start":203.35,"end":209.69499,"sentiment":"neutral","sentiment_score":-0.28357935834814},{"text":"Yeah.","start":209.69499,"end":210.015,"sentiment":"neutral","sentiment_score":-0.08110079914331436},{"text":"Can you get out of the room, please?","start":210.015,"end":211.135,"sentiment":"neutral","sentiment_score":-0.07993992627598345}],"sentiment":"neutral","sentiment_score":-0.18991838310680845,"num_words":68,"start":197.11,"end":211.135},{"sentences":[{"text":"Bubbles on the phone.","start":211.135,"end":212.19499,"sentiment":"neutral","sentiment_score":-0.013770130462944508},{"text":"Bellagio, Bubbles on the phone.","start":212.575,"end":213.61499,"sentiment":"neutral","sentiment_score":-0.005047241970896721},{"text":"Can you get out of the room?","start":213.61499,"end":214.73499,"sentiment":"neutral","sentiment_score":-0.05577975511550903},{"text":"It's important, please.","start":214.73499,"end":215.95499,"sentiment":"neutral","sentiment_score":-0.09126058965921402},{"text":"You can sleep in the other room.","start":217.135,"end":218.25499,"sentiment":"neutral","sentiment_score":-0.0063177480229309625}],"sentiment":"neutral","sentiment_score":-0.030337731640499372,"num_words":26,"start":211.135,"end":218.25499},{"sentences":[{"text":"Come on.","start":218.25499,"end":218.915,"sentiment":"neutral","sentiment_score":-0.056807972490787506},{"text":"Come 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stomach.","start":265.745,"end":266.485,"sentiment":"neutral","sentiment_score":-0.08589963614940643},{"text":"Well, if if I was to go ahead with it, yes.","start":272.38498,"end":275.365,"sentiment":"neutral","sentiment_score":0.020696822553873062},{"text":"But, obviously, you know, the doctor did say that, you know, look.","start":275.78998,"end":278.27,"sentiment":"neutral","sentiment_score":-0.014294538957377275}],"sentiment":"neutral","sentiment_score":-0.025008277310168043,"num_words":34,"start":263.26498,"end":278.27},{"sentences":[{"text":"You need to sort of do lose some weight.","start":278.27,"end":279.97,"sentiment":"neutral","sentiment_score":-0.1103186880548795},{"text":"You are sort of obese, and you need to, like, you know, lose some weight because it's medically affecting you.","start":280.11,"end":285.31,"sentiment":"neutral","sentiment_score":-0.14836539030075074},{"text":"But then again, I have sort of started a little bit of 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yeah.","start":606.52,"end":609.4,"sentiment":"neutral","sentiment_score":-0.04160663112998009},{"text":"Yeah.","start":609.4,"end":609.56,"sentiment":"neutral","sentiment_score":-0.004172071814537048}],"sentiment":"neutral","sentiment_score":-0.06794132185833794,"num_words":14,"start":603.4,"end":609.56},{"sentences":[{"text":"Yeah.","start":609.56,"end":609.72,"sentiment":"neutral","sentiment_score":0.006614898331463337},{"text":"No.","start":609.72,"end":609.88,"sentiment":"neutral","sentiment_score":-0.06131599843502045},{"text":"No.","start":609.88,"end":610.04,"sentiment":"neutral","sentiment_score":-0.06750603765249252},{"text":"That's alright.","start":610.04,"end":610.68,"sentiment":"neutral","sentiment_score":-0.004057211801409723},{"text":"Okay.","start":610.68,"end":611.0,"sentiment":"neutral","sentiment_score":0.07519643008708954}],"sentiment":"neutral","sentiment_score":-0.009187521878629923,"num_words":6,"start":609.56,"end":611.0},{"sentences":[{"text":"That's alright.","start":611.0,"end":611.74,"sentiment":"neutral","sentiment_score":0.10587603598833084},{"text":"I started there in March, March 13.","start":615.955,"end":618.855,"sentiment":"neutral","sentiment_score":0.07712687073009354},{"text":"Oh, yeah.","start":622.27496,"end":622.675,"sentiment":"neutral","sentiment_score":0.15491420403122902},{"text":"I love it a 100%.","start":622.675,"end":623.71497,"sentiment":"positive","sentiment_score":0.827180552482605},{"text":"So much freedom.","start":623.71497,"end":624.615,"sentiment":"positive","sentiment_score":0.5064734518527985}],"sentiment":"positive","sentiment_score":0.35351535226953656,"num_words":19,"start":611.0,"end":624.615},{"sentences":[{"text":"Yes.","start":627.15497,"end":627.475,"sentiment":"neutral","sentiment_score":0.09211491048336028},{"text":"Still full 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second?","start":849.945,"end":850.825,"sentiment":"neutral","sentiment_score":0.004577821253665856},{"text":"Let me just run that email.","start":850.825,"end":852.03,"sentiment":"neutral","sentiment_score":-0.00021917450552185377},{"text":"K.","start":852.11005,"end":852.27,"sentiment":"neutral","sentiment_score":0.019565235823392868},{"text":"So I got evaluated.","start":852.27,"end":855.15,"sentiment":"neutral","sentiment_score":0.05422953050583601},{"text":"So I want to draw some money for some renovations.","start":855.15,"end":857.25,"sentiment":"neutral","sentiment_score":0.013693319633603096}],"sentiment":"neutral","sentiment_score":0.01443379485447492,"num_words":28,"start":849.945,"end":857.25},{"sentences":[{"text":"Because when I bought the property, I did spend a fair bit.","start":857.79004,"end":861.01,"sentiment":"neutral","sentiment_score":-0.050917893958588444},{"text":"Give me a 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February SE.","start":969.39,"end":977.49,"sentiment":"neutral","sentiment_score":0.059179832951890096},{"text":"And then just on the sides, the w one one six.","start":979.775,"end":982.835,"sentiment":"neutral","sentiment_score":0.07241769033399495},{"text":"Yep.","start":984.41504,"end":984.91504,"sentiment":"neutral","sentiment_score":0.14185932278633118},{"text":"So, currently, I got it evaluated by things by Shannons and Infusias, and it came back as the way he's in the state by now was 25.","start":986.73505,"end":996.14996,"sentiment":"neutral","sentiment_score":0.029545594662151956}],"sentiment":"neutral","sentiment_score":0.05086500882445013,"num_words":51,"start":968.26996,"end":996.14996},{"sentences":[{"text":"Yeah.","start":997.56995,"end":998.06995,"sentiment":"neutral","sentiment_score":0.03449259698390961},{"text":"I bought it I bought it for $2,000, man.","start":999.73,"end":1002.31,"sentiment":"neutral","sentiment_score":0.014083425410919719},{"text":"Yeah.","start":1004.37,"end":1004.87,"sentiment":"neutral","sentiment_score":0.03459418565034866},{"text":"Yeah.","start":1005.00995,"end":1005.50995,"sentiment":"neutral","sentiment_score":0.04402172565460205},{"text":"Yeah.","start":1005.64996,"end":1006.14996,"sentiment":"neutral","sentiment_score":0.08038351684808731}],"sentiment":"neutral","sentiment_score":0.0246340656796327,"num_words":13,"start":997.56995,"end":1006.14996},{"sentences":[{"text":"Yeah.","start":1006.37,"end":1006.61,"sentiment":"neutral","sentiment_score":0.1421206146478653},{"text":"Yeah.","start":1006.61,"end":1007.11,"sentiment":"neutral","sentiment_score":0.1716788411140442},{"text":"No.","start":1007.65497,"end":1007.975,"sentiment":"neutral","sentiment_score":-0.2165808081626892},{"text":"I'll no.","start":1007.975,"end":1008.375,"sentiment":"neutral","sentiment_score":-0.3205874115228653},{"text":"The the the the the person I bought it from, he sorta owed me a favor.","start":1008.375,"end":1012.615,"sentiment":"neutral","sentiment_score":-0.06773265695665032}],"sentiment":"neutral","sentiment_score":-0.07750850889299597,"num_words":21,"start":1006.37,"end":1012.615},{"sentences":[{"text":"So I got him a job at the RBA.","start":1012.615,"end":1014.15497,"sentiment":"neutral","sentiment_score":0.003346748857034577},{"text":"And he goes, oh, look.","start":1014.935,"end":1015.89496,"sentiment":"neutral","sentiment_score":0.007983716763556003},{"text":"You know, it's my granddad's car.","start":1015.89496,"end":1017.255,"sentiment":"neutral","sentiment_score":0.01006564311683178},{"text":"I'm like, look.","start":1017.255,"end":1017.735,"sentiment":"neutral","sentiment_score":-0.004286219249479473},{"text":"You know?","start":1017.735,"end":1017.89496,"sentiment":"neutral","sentiment_score":-0.029983281157910824}],"sentiment":"neutral","sentiment_score":0.0023043184867128728,"num_words":25,"start":1012.615,"end":1017.89496},{"sentences":[{"text":"Just sell it for whatever you're selling for.","start":1017.89496,"end":1019.415,"sentiment":"neutral","sentiment_score":-0.0047060002107173204},{"text":"He goes, do you want it?","start":1019.415,"end":1020.7,"sentiment":"neutral","sentiment_score":0.004748309031128883},{"text":"I said, what do you want for it?","start":1020.7,"end":1021.58,"sentiment":"neutral","sentiment_score":-0.007386966375634074},{"text":"He goes, $2.","start":1021.58,"end":1022.42004,"sentiment":"neutral","sentiment_score":-0.0013081440702080727},{"text":"And I just said, yep.","start":1022.42004,"end":1024.0801,"sentiment":"neutral","sentiment_score":-0.007068455964326858}],"sentiment":"neutral","sentiment_score":-0.0035840196845432124,"num_words":30,"start":1017.89496,"end":1024.0801},{"sentences":[{"text":"Yoink.","start":1025.42,"end":1025.92,"sentiment":"neutral","sentiment_score":0.01090854685753584},{"text":"Oh, yeah.","start":1029.42,"end":1029.8201,"sentiment":"neutral","sentiment_score":-0.029244178906083107},{"text":"And I understand what I did.","start":1029.8201,"end":1030.86,"sentiment":"neutral","sentiment_score":-0.051325671995679535},{"text":"So when I when I first got it, I rang up Shannon, and I said, look.","start":1030.86,"end":1033.26,"sentiment":"neutral","sentiment_score":-0.019257985637523234},{"text":"Can I get this evaluated, please?","start":1033.26,"end":1034.78,"sentiment":"neutral","sentiment_score":-0.016041388424734276}],"sentiment":"neutral","sentiment_score":-0.02451322398959629,"num_words":31,"start":1025.42,"end":1034.78},{"sentences":[{"text":"I wanna get insured.","start":1034.78,"end":1035.875,"sentiment":"neutral","sentiment_score":-0.03222622303292155},{"text":"What can I get it up to insured for?","start":1035.875,"end":1037.075,"sentiment":"neutral","sentiment_score":-0.049120933231380254},{"text":"And he goes, the measurements come back to 30, but he goes, you can decide between this and this what you want.","start":1037.075,"end":1042.595,"sentiment":"neutral","sentiment_score":0.014002810782668266},{"text":"I said, oh, we'll see 25.","start":1042.595,"end":1043.875,"sentiment":"neutral","sentiment_score":0.007375778009494145},{"text":"You know?","start":1043.875,"end":1044.115,"sentiment":"neutral","sentiment_score":-0.0007619550451636314}],"sentiment":"neutral","sentiment_score":-0.005120946419273698,"num_words":43,"start":1034.78,"end":1044.115},{"sentences":[{"text":"He goes, yep.","start":1044.115,"end":1044.595,"sentiment":"neutral","sentiment_score":0.0018089294899255037},{"text":"Done.","start":1044.595,"end":1044.9149,"sentiment":"neutral","sentiment_score":-0.0008764813537709415},{"text":"Okay.","start":1044.9149,"end":1045.4149,"sentiment":"neutral","sentiment_score":0.0013339631259441376},{"text":"That's cool.","start":1045.715,"end":1046.2749,"sentiment":"neutral","sentiment_score":-0.05039036273956299},{"text":"Happy days.","start":1046.2749,"end":1047.095,"sentiment":"neutral","sentiment_score":0.14795846119523048}],"sentiment":"neutral","sentiment_score":0.022335607461476073,"num_words":9,"start":1044.115,"end":1047.095},{"sentences":[{"text":"Yeah.","start":1047.875,"end":1048.375,"sentiment":"neutral","sentiment_score":0.31658822298049927},{"text":"Needs a needs a bit of work, but no.","start":1048.595,"end":1050.115,"sentiment":"neutral","sentiment_score":-0.10246028792526987},{"text":"It's alright.","start":1050.115,"end":1050.75,"sentiment":"neutral","sentiment_score":-0.04649344366043806},{"text":"Yeah.","start":1051.95,"end":1052.45,"sentiment":"neutral","sentiment_score":-0.015075676143169405},{"text":"Oh, it's it's a tank.","start":1053.15,"end":1054.59,"sentiment":"neutral","sentiment_score":-0.052877241373062135}],"sentiment":"neutral","sentiment_score":-0.054333507704238095,"num_words":18,"start":1047.875,"end":1054.59},{"sentences":[{"text":"I don't know if you know much, but it's the first Mercedes s class, so it's pretty good.","start":1054.59,"end":1059.01,"sentiment":"neutral","sentiment_score":0.10590366491427024},{"text":"Nah.","start":1065.755,"end":1065.995,"sentiment":"neutral","sentiment_score":-0.047079116106033325},{"text":"That's rubbish.","start":1065.995,"end":1066.975,"sentiment":"neutral","sentiment_score":-0.257156066596508},{"text":"Rubbish.","start":1067.115,"end":1067.615,"sentiment":"neutral","sentiment_score":-0.29751819372177124},{"text":"Yep.","start":1074.875,"end":1075.195,"sentiment":"neutral","sentiment_score":-0.02042037434875965}],"sentiment":"neutral","sentiment_score":0.044649397873360176,"num_words":23,"start":1054.59,"end":1075.195},{"sentences":[{"text":"Still not on my phone.","start":1075.195,"end":1076.335,"sentiment":"neutral","sentiment_score":-0.051758759468793866},{"text":"No.","start":1084.87,"end":1085.11,"sentiment":"neutral","sentiment_score":-0.07630845159292221},{"text":"No.","start":1085.11,"end":1085.4299,"sentiment":"neutral","sentiment_score":-0.06378234177827835},{"text":"Is there anything I've got?","start":1085.4299,"end":1086.5499,"sentiment":"neutral","sentiment_score":-0.06918820142745971},{"text":"And I think you guys know about it was the hernia that I had, the hernia surgery.","start":1086.5499,"end":1089.9299,"sentiment":"neutral","sentiment_score":-0.10093274011331446}],"sentiment":"neutral","sentiment_score":-0.08485110964754532,"num_words":29,"start":1075.195,"end":1089.9299},{"sentences":[{"text":"But I think it's sorta like, I've just been lazy about it just because I've been working so much.","start":1090.5499,"end":1095.675,"sentiment":"neutral","sentiment_score":-0.1787437753457772},{"text":"I need to get that rechecked because I think it's maybe, like, reopened up, and I've just been lazy.","start":1095.8151,"end":1101.915,"sentiment":"neutral","sentiment_score":-0.08681704378441761},{"text":"But but I think it's coming back, but what a mess.","start":1102.135,"end":1105.355,"sentiment":"neutral","sentiment_score":-0.23405311798507517},{"text":"On that.","start":1105.6799,"end":1105.9199,"sentiment":"neutral","sentiment_score":-0.13823110610246658},{"text":"We're gonna do because a bit of a dilemma now, you see, because when I had that surgery, that was done through work cover through my workplace, and they were they're private.","start":1105.9199,"end":1114.8799,"sentiment":"neutral","sentiment_score":-0.11347176833078265}],"sentiment":"neutral","sentiment_score":-0.1388891404831266,"num_words":83,"start":1090.5499,"end":1114.8799},{"sentences":[{"text":"So they did everything privately, private self 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again?","start":1161.52,"end":1164.6067,"sentiment":"neutral","sentiment_score":0.0008615003898739815},{"text":"Sorry?","start":1166.6934,"end":1167.1934,"sentiment":"neutral","sentiment_score":-0.018320854753255844}],"sentiment":"neutral","sentiment_score":-0.04426878993399441,"num_words":8,"start":1155.9249,"end":1167.1934},{"sentences":[{"text":"No.","start":1169.28,"end":1169.4401,"sentiment":"neutral","sentiment_score":-0.10354232043027878},{"text":"I don't think so.","start":1169.4401,"end":1170.5801,"sentiment":"neutral","sentiment_score":-0.13718734309077263},{"text":"My 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sir.","start":1195.14,"end":1195.62,"sentiment":"neutral","sentiment_score":0.11547057330608368},{"text":"Yeah.","start":1195.62,"end":1196.12,"sentiment":"neutral","sentiment_score":0.19536204636096952},{"text":"Yeah.","start":1197.06,"end":1197.56,"sentiment":"neutral","sentiment_score":0.10611672699451448}],"sentiment":"neutral","sentiment_score":0.09766720501439911,"num_words":7,"start":1190.9,"end":1197.56},{"sentences":[{"text":"Yeah.","start":1199.62,"end":1199.9401,"sentiment":"neutral","sentiment_score":0.07140128314495087},{"text":"That's correct.","start":1199.9401,"end":1200.76,"sentiment":"neutral","sentiment_score":0.10619242489337921},{"text":"Okay.","start":1206.7151,"end":1207.2151,"sentiment":"neutral","sentiment_score":-0.017462123185396194},{"text":"Right.","start":1210.875,"end":1211.375,"sentiment":"neutral","sentiment_score":0.004420610144734383},{"text":"No.","start":1216.19,"end":1216.35,"sentiment":"neutral","sentiment_score":-0.03955467790365219}],"sentiment":"neutral","sentiment_score":0.03853165699789921,"num_words":6,"start":1199.62,"end":1216.35},{"sentences":[{"text":"So the last the last form I received was the one from you guys at o h v one for the life insurance, but that one was on BT Panorama.","start":1216.35,"end":1224.9299,"sentiment":"neutral","sentiment_score":0.0031763726224501927},{"text":"And I think I received one with Hub 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yeah.","start":1281.5701,"end":1285.67,"sentiment":"neutral","sentiment_score":-0.10792598457020872},{"text":"Mhmm.","start":1291.265,"end":1291.765,"sentiment":"neutral","sentiment_score":-0.11964063346385956}],"sentiment":"neutral","sentiment_score":-0.09034248246323495,"num_words":42,"start":1275.73,"end":1291.765},{"sentences":[{"text":"Mhmm.","start":1294.865,"end":1295.365,"sentiment":"neutral","sentiment_score":-0.14409610629081726},{"text":"Mhmm.","start":1303.16,"end":1303.66,"sentiment":"neutral","sentiment_score":0.10706522315740584},{"text":"Yep.","start":1307.0,"end":1307.5,"sentiment":"neutral","sentiment_score":0.08372817933559418},{"text":"Okay.","start":1313.8,"end":1314.285,"sentiment":"neutral","sentiment_score":0.13728773593902588},{"text":"Mhmm.","start":1323.725,"end":1324.225,"sentiment":"neutral","sentiment_score":0.015421362593770027}],"sentiment":"neutral","sentiment_score":0.03988127894699574,"num_words":5,"start":1294.865,"end":1324.225},{"sentences":[{"text":"Okay.","start":1324.365,"end":1324.865,"sentiment":"neutral","sentiment_score":-0.04380637779831886},{"text":"Like 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she works full time.","start":1418.0599,"end":1419.26,"sentiment":"neutral","sentiment_score":0.06617333367466927},{"text":"She works at Kohl's.","start":1419.26,"end":1420.32,"sentiment":"neutral","sentiment_score":0.0759131908416748},{"text":"Yeah.","start":1423.8999,"end":1424.1399,"sentiment":"neutral","sentiment_score":0.13180683553218842},{"text":"Yeah.","start":1424.1399,"end":1424.38,"sentiment":"neutral","sentiment_score":0.24944248795509336}],"sentiment":"neutral","sentiment_score":0.08479765166218083,"num_words":12,"start":1417.6599,"end":1424.38},{"sentences":[{"text":"That's cute, man.","start":1424.38,"end":1425.0199,"sentiment":"positive","sentiment_score":0.5880594452222189},{"text":"It's in trial by mode.","start":1425.0199,"end":1426.32,"sentiment":"positive","sentiment_score":0.4151134729385376},{"text":"Oh, That's it.","start":1426.7799,"end":1430.765,"sentiment":"neutral","sentiment_score":0.2162409375111262},{"text":"That's 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baby.","start":1440.2051,"end":1442.785,"sentiment":"neutral","sentiment_score":0.20984260241190592}],"sentiment":"positive","sentiment_score":0.36069416875640553,"num_words":24,"start":1436.285,"end":1442.785},{"sentences":[{"text":"Like, she was now, like, running around, she's talking back to me.","start":1443.8301,"end":1446.47,"sentiment":"neutral","sentiment_score":0.008264515135427548},{"text":"It's like, oh, okay.","start":1446.47,"end":1447.59,"sentiment":"neutral","sentiment_score":0.1427285298705101},{"text":"Let's go back to being, like, a five month old.","start":1447.59,"end":1449.51,"sentiment":"neutral","sentiment_score":0.1729711674153805},{"text":"You know?","start":1449.51,"end":1450.17,"sentiment":"neutral","sentiment_score":0.03296539932489395},{"text":"That's good.","start":1450.63,"end":1451.4501,"sentiment":"neutral","sentiment_score":0.11602024361491203}],"sentiment":"neutral","sentiment_score":0.08992570870468626,"num_words":30,"start":1443.8301,"end":1451.4501},{"sentences":[{"text":"Oh, no.","start":1453.03,"end":1454.01,"sentiment":"neutral","sentiment_score":-0.02410759311169386},{"text":"That's it.","start":1454.79,"end":1455.735,"sentiment":"neutral","sentiment_score":0.00920255109667778},{"text":"Mhmm.","start":1461.255,"end":1461.755,"sentiment":"neutral","sentiment_score":0.04492393136024475},{"text":"Mhmm.","start":1470.99,"end":1471.49,"sentiment":"neutral","sentiment_score":-0.011544433422386646},{"text":"Yep.","start":1474.75,"end":1475.25,"sentiment":"neutral","sentiment_score":-0.10451435297727583}],"sentiment":"neutral","sentiment_score":-0.014420705581349984,"num_words":7,"start":1453.03,"end":1475.25},{"sentences":[{"text":"So what's happened is 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know?","start":1494.185,"end":1494.745,"sentiment":"neutral","sentiment_score":0.030211657285690308},{"text":"Just for a rainy day, and then I left this job.","start":1494.745,"end":1496.905,"sentiment":"neutral","sentiment_score":-0.05625862628221512},{"text":"It was literally almost sudden.","start":1496.905,"end":1498.2051,"sentiment":"neutral","sentiment_score":-0.14516647756099701},{"text":"So So then when I started, the first two months, I was only on $28 an hour, and my expenses were my last offer was adjusted to work at the RBA, you know, making $4,000 a fortnight.","start":1498.425,"end":1509.54,"sentiment":"neutral","sentiment_score":-0.044424118021050014}],"sentiment":"neutral","sentiment_score":-0.028108071822386522,"num_words":65,"start":1492.265,"end":1509.54},{"sentences":[{"text":"So everything was, like, adjust to accommodate that.","start":1509.68,"end":1512.375,"sentiment":"neutral","sentiment_score":0.010812173131853342},{"text":"So then what happened was, obviously, I'm only making $900, but my mortgage is, like, $700 a week, but then it was, like, 800 bucks.","start":1512.375,"end":1519.975,"sentiment":"neutral","sentiment_score":-0.04099323995411396},{"text":"Then our life insurance and the car rego's all came out once.","start":1519.975,"end":1523.115,"sentiment":"neutral","sentiment_score":-0.06793319651236136},{"text":"And the next thing I know, it's, like, 4,000, 5,060, all gone.","start":1523.175,"end":1527.675,"sentiment":"neutral","sentiment_score":-0.25748127326369286},{"text":"And now I've got literally, like, zero.","start":1527.9199,"end":1530.08,"sentiment":"neutral","sentiment_score":-0.3154497614928654}],"sentiment":"neutral","sentiment_score":-0.11017899346188642,"num_words":64,"start":1509.68,"end":1530.08},{"sentences":[{"text":"So I'm gonna start again, but I'm going it's I've done this phase once before.","start":1530.08,"end":1534.24,"sentiment":"neutral","sentiment_score":-0.11360376079877217},{"text":"It always happens.","start":1534.24,"end":1535.22,"sentiment":"neutral","sentiment_score":-0.08287641654411952},{"text":"I'll go through a phase where I'll have, like, you know, $34 saved, and then, oh, the rates have come.","start":1535.52,"end":1540.48,"sentiment":"neutral","sentiment_score":-0.05583035753224976},{"text":"This has come.","start":1540.48,"end":1541.12,"sentiment":"negative","sentiment_score":-0.3968592683474223},{"text":"That's come.","start":1541.12,"end":1541.6799,"sentiment":"negative","sentiment_score":-0.48789864778518677}],"sentiment":"neutral","sentiment_score":-0.12175971890399016,"num_words":43,"start":1530.08,"end":1541.6799},{"sentences":[{"text":"It's like, fuck.","start":1541.6799,"end":1542.5599,"sentiment":"negative","sentiment_score":-0.6263936956723531},{"text":"Shit.","start":1542.5599,"end":1542.88,"sentiment":"negative","sentiment_score":-0.37984323501586914},{"text":"Shit.","start":1542.88,"end":1543.12,"sentiment":"neutral","sentiment_score":-0.2098851203918457},{"text":"Shit.","start":1543.12,"end":1543.62,"sentiment":"neutral","sentiment_score":-0.18971602618694303},{"text":"And it's all gone straight away again.","start":1543.795,"end":1545.635,"sentiment":"neutral","sentiment_score":-0.1832181970988001}],"sentiment":"neutral","sentiment_score":-0.30316560371563983,"num_words":13,"start":1541.6799,"end":1545.635},{"sentences":[{"text":"So it's but, yeah, I'm starting from the bottom up again, but we'll yeah.","start":1545.635,"end":1550.535,"sentiment":"neutral","sentiment_score":-0.032218310582850664},{"text":"It's it is what it is.","start":1550.595,"end":1551.8151,"sentiment":"neutral","sentiment_score":-0.005201137547070782},{"text":"Yeah.","start":1557.3151,"end":1557.8151,"sentiment":"neutral","sentiment_score":0.017160184681415558},{"text":"Yeah.","start":1558.275,"end":1558.775,"sentiment":"neutral","sentiment_score":0.012201080098748209},{"text":"What we do now is we sit there, like, every, like, every sort of year or close to a year.","start":1559.1499,"end":1564.59,"sentiment":"neutral","sentiment_score":-0.010863678809255362}],"sentiment":"neutral","sentiment_score":-0.015956559163030414,"num_words":42,"start":1545.635,"end":1564.59},{"sentences":[{"text":"Alright.","start":1564.59,"end":1564.83,"sentiment":"neutral","sentiment_score":0.025138545781373978},{"text":"How much is that how much are the insurances?","start":1564.83,"end":1566.69,"sentiment":"neutral","sentiment_score":0.01810913160443306},{"text":"Let's compare the 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working.","start":1585.5449,"end":1588.84,"sentiment":"neutral","sentiment_score":-0.2343428907069293}],"sentiment":"neutral","sentiment_score":-0.24724272372467176,"num_words":35,"start":1579.945,"end":1588.84},{"sentences":[{"text":"Yeah.","start":1589.46,"end":1589.96,"sentiment":"neutral","sentiment_score":-0.11317983269691469},{"text":"Yeah.","start":1598.1799,"end":1598.6799,"sentiment":"neutral","sentiment_score":-0.055874913930892944},{"text":"No.","start":1598.82,"end":1599.2999,"sentiment":"neutral","sentiment_score":-0.15315833687782288},{"text":"No.","start":1599.2999,"end":1599.7999,"sentiment":"neutral","sentiment_score":-0.15689805150032043},{"text":"Yeah.","start":1603.885,"end":1604.385,"sentiment":"neutral","sentiment_score":-0.015267543494701384}],"sentiment":"neutral","sentiment_score":-0.09887573570013046,"num_words":5,"start":1589.46,"end":1604.385},{"sentences":[{"text":"Yeah.","start":1607.085,"end":1607.585,"sentiment":"neutral","sentiment_score":0.004923801869153976},{"text":"Yeah.","start":1609.205,"end":1609.705,"sentiment":"neutral","sentiment_score":0.016406966373324394},{"text":"It 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there?","start":1624.73,"end":1625.6901,"sentiment":"neutral","sentiment_score":0.005399698950350284},{"text":"Sorry.","start":1625.6901,"end":1626.0901,"sentiment":"neutral","sentiment_score":-0.007003322243690491}],"sentiment":"neutral","sentiment_score":0.034134302847087385,"num_words":15,"start":1623.05,"end":1626.0901},{"sentences":[{"text":"Veronica.","start":1626.0901,"end":1626.5901,"sentiment":"neutral","sentiment_score":-0.00392052112147212},{"text":"Stay there.","start":1626.89,"end":1627.605,"sentiment":"neutral","sentiment_score":0.02983352541923523},{"text":"I'm on the phone.","start":1630.8049,"end":1631.6849,"sentiment":"neutral","sentiment_score":0.07342061400413513},{"text":"I'm gonna tell mommy to get you in a second, please.","start":1631.6849,"end":1633.625,"sentiment":"neutral","sentiment_score":0.05318424562838944},{"text":"This is 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you.","start":1639.125,"end":1639.77,"sentiment":"neutral","sentiment_score":0.2131703719496727},{"text":"Yep.","start":1639.93,"end":1640.17,"sentiment":"neutral","sentiment_score":0.029045840725302696},{"text":"Sorry.","start":1640.17,"end":1640.41,"sentiment":"neutral","sentiment_score":-0.006876485422253609}],"sentiment":"neutral","sentiment_score":0.04681438271125609,"num_words":11,"start":1635.0449,"end":1640.41},{"sentences":[{"text":"Yep.","start":1640.41,"end":1640.91,"sentiment":"neutral","sentiment_score":0.007988824509084225},{"text":"No.","start":1645.93,"end":1646.17,"sentiment":"neutral","sentiment_score":-0.15055936574935913},{"text":"No.","start":1646.17,"end":1646.25,"sentiment":"neutral","sentiment_score":-0.11857978999614716},{"text":"No.","start":1646.25,"end":1646.41,"sentiment":"neutral","sentiment_score":-0.11133447289466858},{"text":"It's 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over.","start":1647.29,"end":1647.9501,"sentiment":"neutral","sentiment_score":-0.09335873648524284},{"text":"Mhmm.","start":1649.13,"end":1649.63,"sentiment":"neutral","sentiment_score":0.07668758928775787},{"text":"Yep.","start":1657.345,"end":1657.845,"sentiment":"neutral","sentiment_score":0.10074131190776824}],"sentiment":"neutral","sentiment_score":-0.046831445302814245,"num_words":8,"start":1646.89,"end":1657.845},{"sentences":[{"text":"Yep.","start":1666.145,"end":1666.645,"sentiment":"neutral","sentiment_score":0.05434977635741234},{"text":"Mhmm.","start":1667.345,"end":1667.845,"sentiment":"neutral","sentiment_score":0.0791739895939827},{"text":"Yes.","start":1672.1,"end":1672.6,"sentiment":"neutral","sentiment_score":0.21783706545829773},{"text":"Mhmm.","start":1680.66,"end":1680.8201,"sentiment":"neutral","sentiment_score":0.043799154460430145},{"text":"Yes.","start":1680.8201,"end":1681.3201,"sentiment":"neutral","sentiment_score":0.01357314456254244}],"sentiment":"neutral","sentiment_score":0.08174662608653308,"num_words":5,"start":1666.145,"end":1681.3201},{"sentences":[{"text":"Yep.","start":1685.285,"end":1685.785,"sentiment":"neutral","sentiment_score":0.11697452515363692},{"text":"Yep.","start":1693.275,"end":1693.525,"sentiment":"neutral","sentiment_score":0.03250734508037567},{"text":"Yep.","start":1693.525,"end":1694.025,"sentiment":"neutral","sentiment_score":0.00952654704451561},{"text":"Mhmm.","start":1697.685,"end":1698.06,"sentiment":"neutral","sentiment_score":-0.05016778036952019},{"text":"Yep.","start":1702.8601,"end":1703.3601,"sentiment":"neutral","sentiment_score":0.111053466796875}],"sentiment":"neutral","sentiment_score":0.04397882074117661,"num_words":5,"start":1685.285,"end":1703.3601},{"sentences":[{"text":"Yep.","start":1715.755,"end":1716.255,"sentiment":"positive","sentiment_score":0.3946024775505066},{"text":"Yep.","start":1724.075,"end":1724.575,"sentiment":"neutral","sentiment_score":0.11017977446317671},{"text":"Yep.","start":1738.61,"end":1738.85,"sentiment":"neutral","sentiment_score":0.17704904079437256},{"text":"Mhmm.","start":1738.85,"end":1739.35,"sentiment":"neutral","sentiment_score":0.06945298612117767},{"text":"Yep.","start":1740.9299,"end":1741.185,"sentiment":"neutral","sentiment_score":0.0635545551776886}],"sentiment":"neutral","sentiment_score":0.16296776682138442,"num_words":5,"start":1715.755,"end":1741.185},{"sentences":[{"text":"Yeah.","start":1744.2251,"end":1744.4651,"sentiment":"neutral","sentiment_score":0.07700638473033905},{"text":"I'm 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hell?","start":1767.12,"end":1768.96,"sentiment":"neutral","sentiment_score":-0.2257252341757218},{"text":"How the hell do I get $10?","start":1768.96,"end":1770.425,"sentiment":"negative","sentiment_score":-0.36722407596451895},{"text":"It was like I think it was, like, almost overnight sort of thing.","start":1770.425,"end":1773.485,"sentiment":"neutral","sentiment_score":-0.22243217780039862},{"text":"So I was like, this is this is fucking sick.","start":1774.265,"end":1776.4451,"sentiment":"negative","sentiment_score":-0.46303154826164244},{"text":"Yep.","start":1783.545,"end":1784.045,"sentiment":"neutral","sentiment_score":0.24940507113933563}],"sentiment":"neutral","sentiment_score":-0.2919023270870364,"num_words":43,"start":1767.12,"end":1784.045},{"sentences":[{"text":"Yep.","start":1788.72,"end":1789.22,"sentiment":"neutral","sentiment_score":0.1030309647321701},{"text":"Mhmm.","start":1797.68,"end":1797.93,"sentiment":"neutral","sentiment_score":0.007729990873485804},{"text":"Okay.","start":1797.93,"end":1798.43,"sentiment":"neutral","sentiment_score":0.017760006710886955},{"text":"Yes.","start":1813.495,"end":1813.995,"sentiment":"neutral","sentiment_score":0.15592750906944275},{"text":"Yep.","start":1820.14,"end":1820.64,"sentiment":"neutral","sentiment_score":0.27404433488845825}],"sentiment":"neutral","sentiment_score":0.11169856125488878,"num_words":5,"start":1788.72,"end":1820.64},{"sentences":[{"text":"Yeah.","start":1830.155,"end":1830.395,"sentiment":"neutral","sentiment_score":-0.03111562505364418},{"text":"I'll 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Speaking.\n\nChannel 0: Good afternoon. This is Veronica from Nextiva Financial. How are you?\n\nChannel 1: I'm good. How are you?\n\nChannel 0: Yeah. I'm good.\n\nChannel 1: How you been? I heard\n\nChannel 0: I\n\nChannel 1: you were sick.\n\nChannel 0: yeah. Well, it's actually a bit a bit of news on my end, but I'm actually pregnant. So that's why\n\nChannel 1: Oh,\n\nChannel 0: I have\n\nChannel 1: con\n\nChannel 0: to say it\n\nChannel 1: congratulations.\n\nChannel 0: off.\n\nChannel 1: That's beautiful\n\nChannel 0: Yeah.\n\nChannel 1: to hear. Congratulations.\n\nChannel 0: Yeah. Thank you. So, obviously, bit of ups and downs, and that was just one of those days. So\n\nChannel 1: Yeah.\n\nChannel 0: I apologize\n\nChannel 1: I could\n\nChannel 0: I\n\nChannel 1: imagine.\n\nChannel 0: couldn't make\n\nChannel 1: No.\n\nChannel 0: it\n\nChannel 1: It's\n\nChannel 0: to the\n\nChannel 1: okay.\n\nChannel 0: appointment.\n\nChannel 1: That's okay.\n\nChannel 0: Do you have time for your interview now?\n\nChannel 1: Yeah. Of course.\n\nChannel 0: Yeah. Yep. Beautiful. Now just before I do go any further, just so you should all just need to let you know that our calls are being recorded for quality and coaching purposes, if that's okay.\n\nChannel 1: Yep.\n\nChannel 0: Yep. Perfect. And just for security purposes, even though I can hear that it is you, can I just get you to confirm your full name, date of birth, and address, please?\n\nChannel 1: Yep. So it's fifth of the sixth ninety five,\n\nChannel 0: Mhmm.\n\nChannel 1: 12 Corry Avenue, Dallas 3047. And what\n\nChannel 0: Yep.\n\nChannel 1: else did you say? Email address?\n\nChannel 0: Just full name.\n\nChannel 1: Oh, Burak Passak.\n\nChannel 0: Yep. Beautiful. Now before I do kind of jump into things as well there with you, I do like to start by asking if there is anything specific you would like to go over a bit more details today or any particular just a bit of an update and see kind of where everything's at.\n\nChannel 1: No. I just wanted to just, you know, ask some just more more generic questions. It's like,\n\nChannel 0: Mhmm.\n\nChannel 1: I want to know more about, you know because I remember at one stage, I tried to ask because I switched jobs recently, and I was sort of in a bit of a pickle because what happened\n\nChannel 0: Yep.\n\nChannel 1: was during the time I found my new job, they're in an EBA agreement, and they're\n\nChannel 0: Yes.\n\nChannel 1: sort of having negotiations. And because I just started that company, I wasn't entitled to getting their pay rise. So I'll start on a lower wage, and it was basically affecting me financially because, like,\n\nChannel 0: Mhmm. Yeah.\n\nChannel 1: you know, big pay drop sort of thing. So I asked the question of if I was able to withdraw my super, but\n\nChannel 0: Yes.\n\nChannel 1: apparently, it was more like, no. You can't unless you're unemployed and your home loan's in, like, air a's or some shit like that. I'm like, oh, what the hell? I just want to know more\n\nChannel 0: Yep.\n\nChannel 1: about that kind of thing. Like, you know, is that how it really is? Like, do I have to be in that really much of a bad pickle in order to pull out from my super?\n\nChannel 0: Yeah. Sorry. Super. They make it there's very strict regulations because, obviously, the function is to decide for your retirement. So they are very strict of when you can actually access super.\n\nChannel 1: Mhmm. Okay.\n\nChannel 0: So one of the condition of release is turning 60 and stop working. Obviously, you got a little while until then.\n\nChannel 1: Yeah. Other.\n\nChannel 0: The other true scenarios is financial hardship. Now that is kind of what you touched on, which is where you are on Centrelink for twenty six weeks. You cannot meet your your payments or anything like that, and you are in, like, severe financial hardship. In those situations, you can access a bit of super. Or the other one is on the compassionate ground, which is if you have a essential surgery or anything like that coming up\n\nChannel 1: Yep.\n\nChannel 0: that you cannot afford to pay for yourself. So a lot of the\n\nChannel 1: Right.\n\nChannel 0: time, it's, like, dental and stuff like that.\n\nChannel 1: Yeah. Because I was yeah. Because I was still I was gonna ask that question about the medical part too because I want to know what it was like for medical part there. If I was to go and, like, for example, get a surgery done, but it's gonna be out of pocket because I I do have hang second. Yeah.\n\nCan you get out of the\n\nChannel 0: Yep.\n\nChannel 1: room, please? Bubbles on the phone. Bellagio, Bubbles on the phone. Can you get out of the room? It's important, please.\n\nYou can sleep in the other room. Come on. Come on. Hang on. I just got my daughter in the room.\n\nChannel 0: No. I don't feel great.\n\nChannel 1: Come on, Fuck. I'm on the 33. I have a check. I have a check. Come on.\n\nWell, you can stay there then. Well, I'm leaving you here. Okay? Yeah. Sorry.\n\nYeah. Yeah. Just more of the medical part. So I should say because I was looking at getting a a surgery sort of done. And,\n\nChannel 0: Mhmm.\n\nChannel 1: obviously, I've got private health, but I was more to see\n\nChannel 0: Yes.\n\nChannel 1: if I was able to get through my super as well. Is that something was it Every surgery or is it just like medically, like, important surgeries?\n\nChannel 0: It's more medically important where you can't like, it's an essential surgery that you can't pay for. So let's say you wanted to do a cosmetic surgery,\n\nChannel 1: Yeah.\n\nChannel 0: then\n\nChannel 1: Not more because\n\nChannel 0: that\n\nChannel 1: they I'll see more bariatric. Like, stomach.\n\nChannel 0: is it something that the doctor has said you need?\n\nChannel 1: Well, if if I was to go ahead with it, yes. But, obviously,\n\nChannel 0: Okay.\n\nChannel 1: you know, the doctor did say that, you know, look. You need to sort of do lose some weight. You are sort of\n\nChannel 0: Mhmm.\n\nChannel 1: obese, and you need to, like, you know, lose some weight because it's medically affecting you. But then again, I have sort\n\nChannel 0: Mhmm.\n\nChannel 1: of started a little bit of weight. But if it\n\nChannel 0: Yeah.\n\nChannel 1: from a doc from a doctor's perspective and a specialist perspective, they\n\nChannel 0: Yep.\n\nChannel 1: said that I'm in that I'm fully entitled to go through like that. So I could paperwork for your super, and then they\n\nChannel 0: Yes.\n\nChannel 1: lodge it to your super, and so it pays them out sort of thing.\n\nChannel 0: Yes. That is the case. So if it is a situation where you have a doctor saying, yeah, this is something that that you need or that they support, they need to sign the documents,\n\nChannel 1: Yep.\n\nChannel 0: And then, definitely, that is something that we can assist and help you with. Do you know how much it's costing or not really\n\nChannel 1: Yeah. I\n\nChannel 0: at\n\nChannel 1: do.\n\nChannel 0: that stage?\n\nChannel 1: That that\n\nChannel 0: Yeah?\n\nChannel 1: that I do know how much it's costing. That's why I sorta\n\nChannel 0: Mhmm.\n\nChannel 1: did pull out the private health\n\nChannel 0: Yes.\n\nChannel 1: because, obviously, private health can cover up to 80% of it, which fit out of pocket. You're only, like, five out of pocket. But if it was\n\nChannel 0: Mhmm.\n\nChannel 1: straight up through the super, it's 30,000. And I couldn't justify\n\nChannel 0: Okay.\n\nChannel 1: that. You know what\n\nChannel 0: Yes.\n\nChannel 1: I mean? Because a lot of super\n\nChannel 0: Because,\n\nChannel 1: has come\n\nChannel 0: obviously,\n\nChannel 1: a long\n\nChannel 0: that\n\nChannel 1: way\n\nChannel 0: would\n\nChannel 1: from\n\nChannel 0: be\n\nChannel 1: when\n\nChannel 0: fine.\n\nChannel 1: I first bought it in, like, 2018\n\nChannel 0: Yes.\n\nChannel 1: or 2019. It's\n\nChannel 0: Mhmm.\n\nChannel 1: come up such a long way, and I'm like, I don't\n\nChannel 0: Yes.\n\nChannel 1: wanna really lose all that work that you guys did just for, like, some day I could just get done or just, you know, stick my mind to it and just, you know, go to the bloody gym sort\n\nChannel 0: To\n\nChannel 1: of\n\nChannel 0: do\n\nChannel 1: thing.\n\nChannel 0: yeah.\n\nChannel 1: Yeah.\n\nChannel 0: Obviously, have a think about it. What I can do is I can get the just so you have the the email details of\n\nChannel 1: No.\n\nChannel 0: it.\n\nChannel 1: No. No. I'm not\n\nChannel 0: If\n\nChannel 1: really, like, going I'm not going\n\nChannel 0: no.\n\nChannel 1: off\n\nChannel 0: Okay.\n\nChannel 1: it now. Yeah. Like, we're not\n\nChannel 0: Okay.\n\nChannel 1: doing it now, but it was\n\nChannel 0: Yeah.\n\nChannel 1: something I was looking at. But now it's out of the picture because I\n\nChannel 0: Okay.\n\nChannel 1: obviously, the life insurance now too sort of thing, but that's\n\nChannel 0: Yep.\n\nChannel 1: out of the picture. But for future,\n\nChannel 0: Okay.\n\nChannel 1: you never know what can happen.\n\nChannel 0: Yeah. Good\n\nChannel 1: Now\n\nChannel 0: to know because,\n\nChannel 1: can that\n\nChannel 0: yes,\n\nChannel 1: also\n\nChannel 0: it's called compassionate\n\nChannel 1: can that\n\nChannel 0: no.\n\nChannel 1: yeah. Can that also fall into my immediate family? Let's say my daughter needed surgery.\n\nChannel 0: Unfortunately, no. It is for you.\n\nChannel 1: For me.\n\nChannel 0: Yeah.\n\nChannel 1: Yep. Okay.\n\nChannel 0: So for your your kids,\n\nChannel 1: Yep.\n\nChannel 0: that would then be, like, child trauma cover\n\nChannel 1: Okay.\n\nChannel 0: would be where that would come into play where\n\nChannel 1: Alright.\n\nChannel 0: you can ensure your your kids if something were to happen.\n\nChannel 1: Okay. Then that's done.\n\nChannel 0: Yes. But\n\nChannel 1: Okay.\n\nChannel 0: if\n\nChannel 1: Mhmm.\n\nChannel 0: if it's ever a situation that you need to access anything for any medical expenses or or something and you're not sure, just give me a call or even\n\nChannel 1: Yep.\n\nChannel 0: send me an email,\n\nChannel 1: Yep.\n\nChannel 0: and then we can kind of have a look at things further if that is something you want\n\nChannel 1: Yep.\n\nChannel 0: to explore further. But, obviously, like you said, taking a big chunk out of super will also obviously impact that. So,\n\nChannel 1: Yeah.\n\nChannel 0: obviously, yeah, something to be mindful of. But then at the same time, if it is an essential surgery that you do need and you,\n\nChannel 1: Mhmm.\n\nChannel 0: you know, struggle financially, if\n\nChannel 1: Yep.\n\nChannel 0: if you need it, you need it. You know?\n\nChannel 1: Yep. Yep.\n\nChannel 0: Yep. Perfect. Now what I might run through with you first, just a\n\nChannel 1: Mhmm.\n\nChannel 0: bit of an updated fact find just\n\nChannel 1: Yep.\n\nChannel 0: to see if there is anything major that has changed in your life, if we do need to make any changes to your advice at all.\n\nChannel 1: Yep.\n\nChannel 0: So just kind of bear with me as I go through this. Now personal information, I have you down here as married with financial dependence. Is that still\n\nChannel 1: Yep.\n\nChannel 0: the case?\n\nChannel 1: Yep.\n\nChannel 0: Yep. Perfect. And I do have next up Ken your wife.\n\nChannel 1: Yep. Yep.\n\nChannel 0: If something were to happen, phone number ending on 459. Yes. Now you said you've had a bit of a change in employment?\n\nChannel 1: Yep.\n\nChannel 0: Yeah. So what do you do now?\n\nChannel 1: So I was at the RBA, the Reserve\n\nChannel 0: Mhmm.\n\nChannel 1: Bank, sort of\n\nChannel 0: Yes.\n\nChannel 1: moved from there, and I've gone down to Arma Guard.\n\nChannel 0: Oh my god. Yeah. So we'd like the the trucks with the\n\nChannel 1: Yeah. The Cash\n\nChannel 0: money\n\nChannel 1: in Transit\n\nChannel 0: and stuff.\n\nChannel 1: guys. Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: But I'm more on the discreet side. Now I remember when you when we were talking about income protection,\n\nChannel 0: Yes.\n\nChannel 1: oh, we weren't able to get it because of the security field. Right?\n\nChannel 0: Correct.\n\nChannel 1: But,\n\nChannel 0: Because of the the gun more so.\n\nChannel 1: yes,\n\nChannel 0: Yes.\n\nChannel 1: what about with ArmaGuard? Because I sort of fall on the transport.\n\nChannel 0: Do you carry that weapon?\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. That's the tricky part. If you did not, then that could be different. But because in insurance minds,\n\nChannel 1: Yeah.\n\nChannel 0: they are like, yes. It's transport, but you are transferring valuable items. You do carry a gun. So the risk is obviously there for the need to carry a gun\n\nChannel 1: Okay.\n\nChannel 0: even though it could obviously be super safe. From the insurance point of view, it's like, well, if you need a gun, that\n\nChannel 1: And yeah.\n\nChannel 0: obviously\n\nChannel 1: Okay.\n\nChannel 0: poses\n\nChannel 1: Now\n\nChannel 0: a risk.\n\nChannel 1: is that the reason why I can't get it through Super Bowl? But if I have to go and get it, like, standalone, I can. Right? Or not with all supers? I\n\nChannel 0: It\n\nChannel 1: mean,\n\nChannel 0: was\n\nChannel 1: all\n\nChannel 0: with\n\nChannel 1: insurances?\n\nChannel 0: all insurance. So it was all income protection, both inside and outside because they basically have the same criteria. And now whether you pay for it outside or inside so far, it's completely up to you that their kind of eligibility requirements is the same whether you fund it from super or not.\n\nChannel 1: Right. Right.\n\nChannel 0: Yeah.\n\nChannel 1: Right. Okay.\n\nChannel 0: So if your situation ever changed, even if you are secure that if you don't care again, let me know. We can\n\nChannel 1: No.\n\nChannel 0: then\n\nChannel 1: I'm\n\nChannel 0: reassess\n\nChannel 1: not there's\n\nChannel 0: things\n\nChannel 1: there's\n\nChannel 0: for\n\nChannel 1: no\n\nChannel 0: you.\n\nChannel 1: way in hell. I'm gonna do security\n\nChannel 0: Yeah.\n\nChannel 1: with that carrier gun. Like, I can't justify\n\nChannel 0: No. I see that.\n\nChannel 1: yeah. I can't justify standing there, you know, like, I I\n\nChannel 0: Yeah.\n\nChannel 1: thought I don't sound bad, but I looked down upon them. Look at this guy from my\n\nChannel 0: Yeah.\n\nChannel 1: gun. You know? What is he? Just standing\n\nChannel 0: Yeah.\n\nChannel 1: there. We're gonna be calling the cops. Well, no. It's\n\nChannel 0: Well, especially everything going on in the world, you\n\nChannel 1: yeah.\n\nChannel 0: know, as\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: well.\n\nChannel 1: No. No. That's alright. Okay. That's alright.\n\nChannel 0: Yeah. Yeah. Now when did you start there, did you say?\n\nChannel 1: I started there in March, March 13.\n\nChannel 0: March. Perfect. And you're enjoying it so far?\n\nChannel 1: Oh, yeah. I love it a 100%.\n\nChannel 0: Yes.\n\nChannel 1: So much freedom.\n\nChannel 0: Are you still working full time?\n\nChannel 1: Yes. Still full time. Yep.\n\nChannel 0: Yep. Yeah. And is it more like shift works, or is it\n\nChannel 1: No.\n\nChannel 0: pretty\n\nChannel 1: No.\n\nChannel 0: consistent?\n\nChannel 1: No. There's no more shift work. So that's RBA, obviously, as you know, it was twelve hour shifts, Monday to Friday.\n\nChannel 0: Yeah.\n\nChannel 1: I mean, like, Monday to Sunday, really, but this one's more\n\nChannel 0: Yeah.\n\nChannel 1: just Monday to Friday, you know, five to six, and, you know,\n\nChannel 0: Yeah.\n\nChannel 1: finish there's no finish time. But, usually,\n\nChannel 0: Okay.\n\nChannel 1: I finish early, so it's good.\n\nChannel 0: Oh, that's good for the family too.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah.\n\nChannel 1: That's\n\nChannel 0: A bit\n\nChannel 1: it.\n\nChannel 0: more time. Yeah. Income wise, do you know where\n\nChannel 1: Now\n\nChannel 0: the income? Yes.\n\nChannel 1: that's a tricky part because\n\nChannel 0: Mhmm.\n\nChannel 1: when I first started here, they're\n\nChannel 0: Yep.\n\nChannel 1: in a like, they're fighting for EBA. I think it's like all of Victoria. I don't know if it's all of.\n\nChannel 0: Mhmm.\n\nChannel 1: But so I was technically still on the 2021 agreement, which was only, like, 20\n\nChannel 0: Okay.\n\nChannel 1: $8 an hour. That's the\n\nChannel 0: Mhmm.\n\nChannel 1: reason why I had called up and said, hey. Listen. Look. I'm I'm bloody struggling because\n\nChannel 0: Yeah.\n\nChannel 1: from the money I was making at the RBA, which the overtime and all this stuff, you know, it was like $4 a fortnight. It was pretty bloody good. But when I came\n\nChannel 0: Yeah.\n\nChannel 1: here, it's like, hang on. I'm only making, like, $900 a week. What the you know?\n\nChannel 0: Yeah.\n\nChannel 1: What the hell?\n\nChannel 0: Yeah. Yeah. Yeah.\n\nChannel 1: So then\n\nChannel 0: Yeah.\n\nChannel 1: I signed something called an MOU, which then\n\nChannel 0: Mhmm.\n\nChannel 1: bumped me up to, like, the interim pay rise, which is\n\nChannel 0: Mhmm.\n\nChannel 1: about $39 an hour. But\n\nChannel 0: Mhmm.\n\nChannel 1: they're still in agreements and, like, negotiations and yada yada yada. So\n\nChannel 0: Okay.\n\nChannel 1: we don't know where we stand. I can't even tell\n\nChannel 0: Okay.\n\nChannel 1: you what I make a yearly. I could tell you what I make an hour, and you can sort of do\n\nChannel 0: Mhmm.\n\nChannel 1: the calculations based\n\nChannel 0: Yep.\n\nChannel 1: off the 30\n\nChannel 0: That's\n\nChannel 1: eight hours.\n\nChannel 0: fine. Yep.\n\nChannel 1: So\n\nChannel 0: So\n\nChannel 1: yeah.\n\nChannel 0: about\n\nChannel 1: It's\n\nChannel 0: 30\n\nChannel 1: about\n\nChannel 0: nine in hours.\n\nChannel 1: yeah.\n\nChannel 0: And how many\n\nChannel 1: So\n\nChannel 0: hours\n\nChannel 1: two\n\nChannel 0: do you do?\n\nChannel 1: forty hour weeks.\n\nChannel 0: Forty hour weeks. And is that calculated on, like, fifty weeks or, like, fifty\n\nChannel 1: It's\n\nChannel 0: two? Do you know?\n\nChannel 1: it's it's where we we we work as no breaks. We work\n\nChannel 0: Okay.\n\nChannel 1: three sixty five. Yeah.\n\nChannel 0: Okay. Perfect. And five days a week?\n\nChannel 1: Yep. Five days work.\n\nChannel 0: Yeah. Okay. No. That's fine. And 39 per hour is before or after tax?\n\nChannel 1: This is before tax.\n\nChannel 0: Before tax. Okay. Great. Perfect. Now I can use that.\n\nAnd in terms of super for your new employer,\n\nChannel 1: Mhmm.\n\nChannel 0: is that still the same? Is that just, like, the standard 12% contribution, or do you\n\nChannel 1: I\n\nChannel 0: know\n\nChannel 1: can\n\nChannel 0: if\n\nChannel 1: check\n\nChannel 0: there's\n\nChannel 1: on\n\nChannel 0: any\n\nChannel 1: the I can check on the payslip, because I think I get paid weekly now. Let\n\nChannel 0: Yes.\n\nChannel 1: me see if I\n\nChannel 0: Oh, good. Yeah.\n\nChannel 1: oh, let me have a look. It is employee contribution\n\nChannel 0: Mhmm.\n\nChannel 1: Doesn't really tell me the percentage, but it tells me the amount.\n\nChannel 0: That's okay. I can use them.\n\nChannel 1: Okay. So the amount I get for\n\nChannel 0: Yep.\n\nChannel 1: this pay was to HUB24 Superfund was\n\nChannel 0: Mhmm.\n\nChannel 1: $1.67.08.\n\nChannel 0: 0.08. Beautiful. I can use that. Most of the time, it's just under 12%, but I can\n\nChannel 1: Yep.\n\nChannel 0: just use that figure\n\nChannel 1: Probably\n\nChannel 0: just\n\nChannel 1: it\n\nChannel 0: just to double\n\nChannel 1: is.\n\nChannel 0: check.\n\nChannel 1: Well, they're\n\nChannel 0: Yeah.\n\nChannel 1: all able to play some of that at the moment because I know what they're doing. So\n\nChannel 0: Yeah.\n\nChannel 1: sometimes I get\n\nChannel 0: It's\n\nChannel 1: more,\n\nChannel 0: sometimes\n\nChannel 1: sometimes I get\n\nChannel 0: like\n\nChannel 1: less\n\nChannel 0: that.\n\nChannel 1: a week. Yeah.\n\nChannel 0: Yeah. It's sometimes like that often with, like, a lot of the government jobs as well. I have the same with, like, nurses or school teachers and stuff sometimes as well. Sometimes,\n\nChannel 1: Mhmm.\n\nChannel 0: like, the big truck companies, they have the same when they go through union and stuff. It's a bit of a mess sometimes. Asset wise, I\n\nChannel 1: Yep.\n\nChannel 0: have your property. Last was valued at about $5.80. Do you\n\nChannel 1: Uh-huh.\n\nChannel 0: know if that's changed at all?\n\nChannel 1: Yeah. 100% it has. Give me one sec. So I did get evaluated. Got evaluated about seven months ago.\n\nChannel 0: Yeah. Oh,\n\nChannel 1: Give\n\nChannel 0: yeah?\n\nChannel 1: me a sec. Yeah. Can you get that for a second? Let me just run that email. K.\n\nSo I got evaluated. So I want to draw some money for some renovations. Because\n\nChannel 0: Mhmm.\n\nChannel 1: when I bought the property, I did spend a fair bit.\n\nChannel 0: Yep.\n\nChannel 1: Give me a sec. Lord. Excuse me. Oh, fuck. I don't know where the email is.\n\nBut that was they said to me it was roughly, like, this was, like, six months ago. They they said it was about\n\nChannel 0: Mhmm.\n\nChannel 1: the $6.50 mark.\n\nChannel 0: Okay. I'll\n\nChannel 1: Yep.\n\nChannel 0: just\n\nChannel 1: So\n\nChannel 0: put\n\nChannel 1: that's\n\nChannel 0: 6\n\nChannel 1: that's\n\nChannel 0: 50.\n\nChannel 1: that's what I'm\n\nChannel 0: Could\n\nChannel 1: just\n\nChannel 0: be\n\nChannel 1: bouncing off here.\n\nChannel 0: yeah. No. That's still a nice increase. Sorry.\n\nChannel 1: 100%.\n\nChannel 0: And with the mortgage now I had it at $4.40.\n\nChannel 1: Yep. Yep.\n\nChannel 0: Do you know where that's at roughly?\n\nChannel 1: Yeah. I'll check it now. Check.\n\nChannel 0: Yep.\n\nChannel 1: Because I did pull out some money.\n\nChannel 0: Mhmm.\n\nChannel 1: I did add\n\nChannel 0: Oh,\n\nChannel 1: on to\n\nChannel 0: yeah. To\n\nChannel 1: the\n\nChannel 0: do\n\nChannel 1: property\n\nChannel 0: the renovation.\n\nChannel 1: to your renovations.\n\nChannel 0: Yep.\n\nChannel 1: Just log in. Alright. So my mortgage so you got it as again?\n\nChannel 0: Mhmm. $4.40.\n\nChannel 1: I've got here so it's on '4 29185.\n\nChannel 0: Oh, yes?\n\nChannel 1: And then I've got the when I pulled out the extra money, I pulled\n\nChannel 0: Mhmm.\n\nChannel 1: out an extra with an extra 30, but I've got 26,000 owing on that.\n\nChannel 0: 26. Perfect. So 26 on the redraw. Right. Now your motor vehicle varied\n\nChannel 1: Yep.\n\nChannel 0: at about 47 and then the hobby car about 25. Is that still the case roughly?\n\nChannel 1: Yeah. So I still got the same cars, but I did buy another\n\nChannel 0: Mhmm.\n\nChannel 1: I brought another weekender.\n\nChannel 0: Yes.\n\nChannel 1: So that's that's gonna be a true asset because it's gonna be like a weekend car. It's a restoration project sort of thing.\n\nChannel 0: Yes.\n\nChannel 1: Do you wanna know what it is, or just we can write\n\nChannel 0: Yes, please. Yep.\n\nChannel 1: down the law?\n\nChannel 0: If\n\nChannel 1: Yeah.\n\nChannel 0: if\n\nChannel 1: It's\n\nChannel 0: you\n\nChannel 1: a\n\nChannel 0: do, that'd\n\nChannel 1: yeah.\n\nChannel 0: be great.\n\nChannel 1: It's a it's a 1973\n\nChannel 0: Yep.\n\nChannel 1: Mercedes Benz\n\nChannel 0: Yeah.\n\nChannel 1: February SE.\n\nChannel 0: Alrighty.\n\nChannel 1: And then just on the sides, the w one one\n\nChannel 0: Beautiful.\n\nChannel 1: six.\n\nChannel 0: Okay. Perfect.\n\nChannel 1: Yep.\n\nChannel 0: And how much is that one worth,\n\nChannel 1: So,\n\nChannel 0: would you\n\nChannel 1: currently,\n\nChannel 0: say?\n\nChannel 1: I got it evaluated by things by Shannons and Infusias,\n\nChannel 0: Mhmm.\n\nChannel 1: and it came back as the way he's in the state by now was 25.\n\nChannel 0: Oh, nice.\n\nChannel 1: Yeah.\n\nChannel 0: And did you buy it outright, or is there\n\nChannel 1: I\n\nChannel 0: a loan\n\nChannel 1: bought\n\nChannel 0: attached\n\nChannel 1: it I bought\n\nChannel 0: to\n\nChannel 1: it for\n\nChannel 0: it?\n\nChannel 1: $2,000, man.\n\nChannel 0: Wow. Really?\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Jeez.\n\nChannel 1: Yeah.\n\nChannel 0: That's\n\nChannel 1: Yeah.\n\nChannel 0: good\n\nChannel 1: Yeah.\n\nChannel 0: return. That's that's\n\nChannel 1: No.\n\nChannel 0: a very\n\nChannel 1: I'll no.\n\nChannel 0: smart\n\nChannel 1: The\n\nChannel 0: investment.\n\nChannel 1: the the the the person I bought it from, he sorta owed me a favor. So I got him a job at the RBA.\n\nChannel 0: Yeah.\n\nChannel 1: And he goes, oh, look. You know, it's my granddad's car. I'm like, look. You know? Just sell it for whatever you're selling\n\nChannel 0: Yeah.\n\nChannel 1: for. He goes, do\n\nChannel 0: Yeah.\n\nChannel 1: you want it? I said, what do you want for it? He goes, $2. And I just said, yep.\n\nChannel 0: Yep.\n\nChannel 1: Yoink.\n\nChannel 0: Well, especially if you cannot know a thing or two about cars\n\nChannel 1: Oh, yeah. And\n\nChannel 0: or,\n\nChannel 1: I understand\n\nChannel 0: you know,\n\nChannel 1: what I did. So\n\nChannel 0: then\n\nChannel 1: when I when I first got it, I rang up Shannon, and I said, look. Can I get this evaluated, please? I wanna\n\nChannel 0: yeah.\n\nChannel 1: get insured. What can I get it up to insured for? And he goes, the measurements come back to 30, but he goes, you can decide between this and this what you want. I said, oh, we'll see 25. You know?\n\nHe goes, yep. Done.\n\nChannel 0: Yes.\n\nChannel 1: Okay. That's\n\nChannel 0: No.\n\nChannel 1: cool. Happy days.\n\nChannel 0: Oh, that's good.\n\nChannel 1: Yeah.\n\nChannel 0: Very good bargain,\n\nChannel 1: Needs a\n\nChannel 0: man.\n\nChannel 1: needs a bit of work, but no. It's alright.\n\nChannel 0: Yeah. Especially\n\nChannel 1: Yeah.\n\nChannel 0: with the old cars as\n\nChannel 1: Oh,\n\nChannel 0: well,\n\nChannel 1: it's\n\nChannel 0: they can\n\nChannel 1: it's\n\nChannel 0: be\n\nChannel 1: a tank.\n\nChannel 0: you know, they\n\nChannel 1: I don't\n\nChannel 0: don't\n\nChannel 1: know if you know much, but it's the first Mercedes\n\nChannel 0: not too much.\n\nChannel 1: s class, so\n\nChannel 0: Yeah.\n\nChannel 1: it's pretty good.\n\nChannel 0: Yeah. Especially with, like, the older ones, they retain their value and they even go up in value, whereas new cars appreciate as soon as they\n\nChannel 1: Nah.\n\nChannel 0: leave\n\nChannel 1: That's\n\nChannel 0: the workshop.\n\nChannel 1: rubbish. Rubbish.\n\nChannel 0: Yeah. Beautiful. Now health and lifestyle wise, still have you down as a nonsmoker?\n\nChannel 1: Yep. Still not on my phone.\n\nChannel 0: Yep. And have you had any changes to your health? Any injuries or any new health issues or anything?\n\nChannel 1: No. No. Is there anything\n\nChannel 0: No.\n\nChannel 1: I've got? And I think you guys know about it was the hernia that I had, the hernia surgery.\n\nChannel 0: Yes. Yep.\n\nChannel 1: But I think\n\nChannel 0: Mhmm.\n\nChannel 1: it's sorta like, I've just been lazy about it just because I've been working so much. I need\n\nChannel 0: Yeah.\n\nChannel 1: to get that rechecked because I think it's maybe, like, reopened up, and I've just been\n\nChannel 0: A bit\n\nChannel 1: lazy.\n\nChannel 0: of a flare\n\nChannel 1: But\n\nChannel 0: up.\n\nChannel 1: but\n\nChannel 0: Yeah.\n\nChannel 1: I think it's coming back, but what a mess. On that. We're gonna do because a bit of a dilemma now, you see, because when I had that surgery, that was done through work cover through my workplace, and\n\nChannel 0: Yes.\n\nChannel 1: they were they're private. So they did everything privately, private self insured. But now because\n\nChannel 0: Yes.\n\nChannel 1: I work in the security industry and I work at Armaguard and they're always carrying money and we're carrying good money, I don't\n\nChannel 0: Yeah.\n\nChannel 1: carry the money because I do discreet services, but I\n\nChannel 0: Yep.\n\nChannel 1: carry the notes. But that could that you know, there's always this thing where they might turn and say, well, hang on. This reopened because you're working in a home and got drafted. I don't want that stuff. So I've just said,\n\nChannel 0: Yeah. Yeah.\n\nChannel 1: yeah. Let's see what happens. I might go see a\n\nChannel 0: Okay.\n\nChannel 1: doctor. We've got private health, but, yeah, it's about\n\nChannel 0: Yep.\n\nChannel 1: it.\n\nChannel 0: Yeah. And is it causing you issues at work, or is it more\n\nChannel 1: No. No.\n\nChannel 0: just\n\nChannel 1: No.\n\nChannel 0: kind\n\nChannel 1: No\n\nChannel 0: of discomfort?\n\nChannel 1: issues. It's just it's\n\nChannel 0: Yep.\n\nChannel 1: just uncomfortable. Yeah.\n\nChannel 0: Yep. Okay. Perfect. But, otherwise, no issues, kind of?\n\nChannel 1: No. No.\n\nChannel 0: No.\n\nChannel 1: Knock\n\nChannel 0: And\n\nChannel 1: on\n\nChannel 0: do\n\nChannel 1: wood.\n\nChannel 0: you guys have that's good. Estate planning wise, do\n\nChannel 1: Say\n\nChannel 0: you guys have a a estate planning\n\nChannel 1: again?\n\nChannel 0: wise? Do you have\n\nChannel 1: Sorry?\n\nChannel 0: a will or power of attorney in place?\n\nChannel 1: No. I don't think so.\n\nChannel 0: No. No. That's all good. Now I can see here as well. So with your super and insurances, we do currently have two nominations for your insurances if something were to happen to you.\n\nNow apologies if I mispronounce these names,\n\nChannel 1: My daughter.\n\nChannel 0: but Roya at 20%?\n\nChannel 1: Ria. Yeah. My daughter.\n\nChannel 0: Right. Yeah. Beautiful. And then Gaultarine at 80?\n\nChannel 1: Yeah. Go, sir. Yeah.\n\nChannel 0: Beautiful.\n\nChannel 1: Yeah.\n\nChannel 0: Now and is that your wife?\n\nChannel 1: Yeah. That's correct.\n\nChannel 0: Yeah. Yeah. Perfect. Now I don't have a nomination for your super, though. So I have\n\nChannel 1: Okay.\n\nChannel 0: them in place for your insurances, but not for your super.\n\nChannel 1: Right.\n\nChannel 0: Do you still have the form for your hub 24 or or not\n\nChannel 1: No.\n\nChannel 0: really?\n\nChannel 1: So the last the last form I received was the one from you guys at o h v one for the life insurance, but that one was on\n\nChannel 0: Yes.\n\nChannel 1: BT Panorama. And I\n\nChannel 0: Okay.\n\nChannel 1: think I received\n\nChannel 0: Yep.\n\nChannel 1: one with Hub 24.\n\nChannel 0: Okay. So I will get the\n\nChannel 1: Mhmm.\n\nChannel 0: team to send that back out to you. Now\n\nChannel 1: Yep.\n\nChannel 0: do you have access to a printer, or do you prefer post?\n\nChannel 1: I'd like if you email it to me, I can get it printed out.\n\nChannel 0: Okay. Yep.\n\nChannel 1: Yeah. That's\n\nChannel 0: So what\n\nChannel 1: quicker.\n\nChannel 0: I will do is I will get my colleague, Whitlam, through email that to you. That way, you have it in your inbox as well.\n\nChannel 1: Yep.\n\nChannel 0: If something\n\nChannel 1: Yep.\n\nChannel 0: were to happen or misplaced it,\n\nChannel 1: Yep.\n\nChannel 0: that would just be for your hub 20 4 super.\n\nChannel 1: Yep.\n\nChannel 0: Like I said, we have your insurances sorted. It is just\n\nChannel 1: Yeah.\n\nChannel 0: for your super, making\n\nChannel 1: Now\n\nChannel 0: sure\n\nChannel 1: quick\n\nChannel 0: we have\n\nChannel 1: question\n\nChannel 0: that in place.\n\nChannel 1: regarding the the it's got to be something that happened to me. Now, obviously, my daughter is only four. Is\n\nChannel 0: Yes.\n\nChannel 1: there something in place that we could do that, you know, look, the funds can go into an account or or a trust or something to to which she's up to age of 18. And then when she's 18, she could, you know, use that sort of thing. Is there something like that? Is there such a thing?\n\nChannel 0: Yes. There\n\nChannel 1: Because\n\nChannel 0: is such\n\nChannel 1: what's\n\nChannel 0: a\n\nChannel 1: a what's\n\nChannel 0: thing.\n\nChannel 1: a four year old gonna do with, you know, you know, it's yeah.\n\nChannel 0: Yeah. Now often because it gets a little bit more complex estate planning wise,\n\nChannel 1: Mhmm.\n\nChannel 0: it would be because I can't give you any legal advice because I'm\n\nChannel 1: Mhmm.\n\nChannel 0: not a lawyer, it would be a a lawyer will be the best person. Now often what would happen is if you nominated for your daughter,\n\nChannel 1: Mhmm.\n\nChannel 0: then whoever you have as a guardian\n\nChannel 1: Yep.\n\nChannel 0: would then usually be the the one kind of managing things and making sure it's all correct.\n\nChannel 1: Okay.\n\nChannel 0: So if that is your wife, for example, then that would be like, she would then have kind of authority to, you know, make sure that's all good.\n\nChannel 1: Mhmm.\n\nChannel 0: But\n\nChannel 1: Okay.\n\nChannel 0: sometimes what people do is that they can have set up, like, a testamentary trust. So if something were to happen, you can also have a will, and then in the will, like, provide you with a a bit more context in regards to that protection. But the best person for that would be a lawyer.\n\nChannel 1: Like a family lawyer?\n\nChannel 0: Yes.\n\nChannel 1: Well, a state\n\nChannel 0: Yes.\n\nChannel 1: training lawyer sort of thing. Yeah?\n\nChannel 0: Yeah. Most estate planning lawyers would would cover it. They would pretty versatile in that. Do you guys have someone that you know that you could speak to,\n\nChannel 1: No.\n\nChannel 0: or\n\nChannel 1: I\n\nChannel 0: do\n\nChannel 1: mean, I\n\nChannel 0: you\n\nChannel 1: could\n\nChannel 0: like\n\nChannel 1: probably I I could find someone, but now because\n\nChannel 0: okay.\n\nChannel 1: you've mentioned that sort of thing. It just came\n\nChannel 0: Yeah.\n\nChannel 1: to my head now, but there's I'm sure there's plenty around this area too.\n\nChannel 0: Yeah. Okay. If you do struggle and you do want assistance, just just let me know because I can\n\nChannel 1: Yep.\n\nChannel 0: always send you the details of the firm that we work closely with. They\n\nChannel 1: Yeah.\n\nChannel 0: do work all around Australia. So if\n\nChannel 1: Awesome.\n\nChannel 0: it is and they can be able to provide you a bit more guidance in regards to it and\n\nChannel 1: Mhmm.\n\nChannel 0: how it all kind of works for\n\nChannel 1: Yeah.\n\nChannel 0: minors. The good thing with her being so young, though, is\n\nChannel 1: Mhmm.\n\nChannel 0: that if something were to happen, right now, it's tax free to her.\n\nChannel 1: Okay.\n\nChannel 0: So there are tax consequences if\n\nChannel 1: Yep.\n\nChannel 0: a child is over 18. So still got plenty of time,\n\nChannel 1: Okay.\n\nChannel 0: but\n\nChannel 1: Yeah.\n\nChannel 0: at the moment,\n\nChannel 1: And\n\nChannel 0: if something\n\nChannel 1: what\n\nChannel 0: were\n\nChannel 1: about\n\nChannel 0: to\n\nChannel 1: for\n\nChannel 0: happen,\n\nChannel 1: the what about for the\n\nChannel 0: mhmm,\n\nChannel 1: spouse? Is there a tax in that as\n\nChannel 0: tax\n\nChannel 1: well?\n\nChannel 0: free. Completely\n\nChannel 1: Okay.\n\nChannel 0: tax free regardless\n\nChannel 1: Okay.\n\nChannel 0: of age. Yep.\n\nChannel 1: Yeah. Awesome.\n\nChannel 0: If it's just children when they're classified as a financial dependent,\n\nChannel 1: Okay.\n\nChannel 0: so which she is at the moment. So\n\nChannel 1: Okay.\n\nChannel 0: right\n\nChannel 1: No.\n\nChannel 0: now, if\n\nChannel 1: Actually,\n\nChannel 0: something were\n\nChannel 1: she works\n\nChannel 0: to happen,\n\nChannel 1: full time. She\n\nChannel 0: tax\n\nChannel 1: works\n\nChannel 0: free.\n\nChannel 1: at Kohl's.\n\nChannel 0: As a a four year old, did you say?\n\nChannel 1: Yeah. Yeah. That's cute, man.\n\nChannel 0: Very\n\nChannel 1: It's in\n\nChannel 0: ambitious\n\nChannel 1: trial by mode.\n\nChannel 0: of you.\n\nChannel 1: Oh,\n\nChannel 0: Trying to get her set up financially early.\n\nChannel 1: That's it. That's it.\n\nChannel 0: I'm actually expecting a little daughter as well, so\n\nChannel 1: Oh,\n\nChannel 0: very\n\nChannel 1: wow.\n\nChannel 0: exciting.\n\nChannel 1: Is this your first?\n\nChannel 0: Yeah.\n\nChannel 1: Second?\n\nChannel 0: Yeah. My first.\n\nChannel 1: Oh, wow. So it's gonna be good.\n\nChannel 0: So\n\nChannel 1: I I miss my daughter when she was, like, a little baby.\n\nChannel 0: yeah.\n\nChannel 1: Like, she was now,\n\nChannel 0: No.\n\nChannel 1: like, running around, she's talking back to me. It's like, oh, okay. Let's\n\nChannel 0: Getting\n\nChannel 1: go\n\nChannel 0: a\n\nChannel 1: back\n\nChannel 0: bit\n\nChannel 1: to being,\n\nChannel 0: sappy.\n\nChannel 1: like, a five month old. You know?\n\nChannel 0: Just\n\nChannel 1: That's\n\nChannel 0: wait\n\nChannel 1: good.\n\nChannel 0: for wait for teenage years.\n\nChannel 1: Oh,\n\nChannel 0: That's\n\nChannel 1: no.\n\nChannel 0: wrong, darling.\n\nChannel 1: That's it.\n\nChannel 0: Oh, yeah. Alright. Beautiful. Now, otherwise, when it comes to goals for you,\n\nChannel 1: Mhmm.\n\nChannel 0: I have here that your main kind of focus, obviously, if we couldn't get your income protection, was to build up a bit of an, like, emergency savings account.\n\nChannel 1: Mhmm.\n\nChannel 0: Obviously, with the changing work and everything like that\n\nChannel 1: Yep.\n\nChannel 0: and, obviously, rising prices, I understand that's probably been a little bit difficult.\n\nChannel 1: So\n\nChannel 0: But is\n\nChannel 1: what's\n\nChannel 0: that still\n\nChannel 1: happened\n\nChannel 0: kind\n\nChannel 1: is\n\nChannel 0: of\n\nChannel 1: yeah.\n\nChannel 0: yeah.\n\nChannel 1: That is still my goal. So I'll tell you almost\n\nChannel 0: Mhmm.\n\nChannel 1: the truth. So\n\nChannel 0: Yes.\n\nChannel 1: what happened was when I left the RBA and I came to ArmaGUARD, I had 12 and a half thousand dollars.\n\nChannel 0: Oh, nice.\n\nChannel 1: That\n\nChannel 0: Mhmm.\n\nChannel 1: wasn't my savings. So I saved that by just doing it over time. You know? Just\n\nChannel 0: Yeah.\n\nChannel 1: for a rainy day, and then I left this\n\nChannel 0: Yep.\n\nChannel 1: job. It was literally almost sudden. So So then when I started, the first two months, I was only on $28 an hour, and my expenses were my last offer was adjusted to work at the RBA, you know, making $4,000\n\nChannel 0: Yeah.\n\nChannel 1: a fortnight. So everything\n\nChannel 0: Yep.\n\nChannel 1: was, like, adjust to accommodate that. So then what happened was, obviously, I'm only making $900, but my mortgage is, like, $700 a week, but then it was, like, 800\n\nChannel 0: Yeah.\n\nChannel 1: bucks. Then our life insurance and the car rego's all came out once.\n\nChannel 0: Yeah.\n\nChannel 1: And the next thing I know, it's, like, 4,000, 5,060, all gone. And now I've got literally, like, zero. So I'm gonna start again,\n\nChannel 0: Yep.\n\nChannel 1: but I'm going it's I've done this phase once before. It always happens.\n\nChannel 0: Yes.\n\nChannel 1: I'll go through\n\nChannel 0: Yep.\n\nChannel 1: a phase where I'll have, like, you know, $34 saved, and then, oh,\n\nChannel 0: Yep.\n\nChannel 1: the rates have come. This has come. That's come. It's like, fuck.\n\nChannel 0: It's\n\nChannel 1: Shit. Shit.\n\nChannel 0: everything's\n\nChannel 1: Shit.\n\nChannel 0: always at\n\nChannel 1: And\n\nChannel 0: once.\n\nChannel 1: it's all\n\nChannel 0: Yeah.\n\nChannel 1: gone straight away again. So it's\n\nChannel 0: Yeah.\n\nChannel 1: but, yeah, I'm starting from the bottom up again, but we'll\n\nChannel 0: Yep.\n\nChannel 1: yeah. It's it is what\n\nChannel 0: At\n\nChannel 1: it is.\n\nChannel 0: least you have a bit of a, like, you know how to how to save and do it. It's just a matter of adjusting lifestyle, like you said, which which\n\nChannel 1: Yeah.\n\nChannel 0: happens with with\n\nChannel 1: Yeah.\n\nChannel 0: changes. That's just\n\nChannel 1: What\n\nChannel 0: what\n\nChannel 1: we\n\nChannel 0: it\n\nChannel 1: do\n\nChannel 0: is.\n\nChannel 1: now is we sit there, like, every, like, every sort of year or close to a year. Alright. How much is that how much are the insurances? Let's\n\nChannel 0: Mhmm.\n\nChannel 1: compare\n\nChannel 0: Yep.\n\nChannel 1: the market. You know, if we're saving\n\nChannel 0: Yes.\n\nChannel 1: $10,\n\nChannel 0: Good.\n\nChannel 1: we're saving 10\n\nChannel 0: Yes.\n\nChannel 1: bucks. But\n\nChannel 0: I mean,\n\nChannel 1: if\n\nChannel 0: it's\n\nChannel 1: not\n\nChannel 0: just\n\nChannel 1: just\n\nChannel 0: not\n\nChannel 1: 10\n\nChannel 0: even,\n\nChannel 1: bucks,\n\nChannel 0: like, electricity.\n\nChannel 1: Oh, yeah.\n\nChannel 0: Well,\n\nChannel 1: No. Electricity\n\nChannel 0: I do that all the\n\nChannel 1: is fine.\n\nChannel 0: time. Only\n\nChannel 1: Electricity\n\nChannel 0: that time.\n\nChannel 1: is we've got solar. We don't really we're\n\nChannel 0: Yeah.\n\nChannel 1: in credit. You know? We just do that that\n\nChannel 0: Yeah.\n\nChannel 1: direct debit draw report and that sort of thing. But\n\nChannel 0: Yeah.\n\nChannel 1: it's hard. You know? Cost of living is ridiculous. It's, you know, I'm not\n\nChannel 0: But\n\nChannel 1: I'm not\n\nChannel 0: even,\n\nChannel 1: interested\n\nChannel 0: like,\n\nChannel 1: in\n\nChannel 0: shopping\n\nChannel 1: that's working.\n\nChannel 0: around\n\nChannel 1: Yeah.\n\nChannel 0: even, like, shopping around for utilities and stuff, like, we change it pretty often because, yeah, it's like, well, they don't really reward loyalty.\n\nChannel 1: Yeah. No. No.\n\nChannel 0: And that's the same with, like, I have a labrador, same with, like, health insurance for her.\n\nChannel 1: Yeah.\n\nChannel 0: It's like, you know, it just goes through the roof, and then\n\nChannel 1: Yeah.\n\nChannel 0: you're like, oh, well, you know, it it is worth comparing\n\nChannel 1: Yeah.\n\nChannel 0: prices for sure.\n\nChannel 1: It is. So yeah. The goal is to have a emergency fund again. But\n\nChannel 0: Yep.\n\nChannel 1: obviously well, come on. I'm on the phone. I'm on the phone. It's okay. She can make the switch.\n\nYou go, please. How much? I'm on the phone. Can you see me there? Sorry.\n\nVeronica.\n\nChannel 0: No. That's\n\nChannel 1: Stay there.\n\nChannel 0: all good. I'll get it.\n\nChannel 1: I'm on the phone. I'm gonna tell mommy to get you in a second, please. This is important. Come on. We'll be quiet, can we?\n\nThank you. Yep. Sorry. Yep.\n\nChannel 0: No. That's all good. Now it shouldn't be too much longer if you do need\n\nChannel 1: No.\n\nChannel 0: to\n\nChannel 1: No. No.\n\nChannel 0: to\n\nChannel 1: It's\n\nChannel 0: talk\n\nChannel 1: fine.\n\nChannel 0: to\n\nChannel 1: I've\n\nChannel 0: her.\n\nChannel 1: got no. No. It's over.\n\nChannel 0: Okay. Perfect.\n\nChannel 1: Mhmm.\n\nChannel 0: Now when it actually comes to your super investment story, now I know we have gone through your risk profile questionnaire a couple of times. So\n\nChannel 1: Yep.\n\nChannel 0: I won't go through all those questions again with you, but I do wanna just touch base to see how you are feeling with the level of risk and everything\n\nChannel 1: Yep.\n\nChannel 0: like that.\n\nChannel 1: Mhmm.\n\nChannel 0: So at the moment, we have you invested in your high growth portfolio.\n\nChannel 1: Yes.\n\nChannel 0: And, obviously, that is tailored for for people who are looking at getting as much growth as you possibly can out of super while you still have plenty of time. Now you\n\nChannel 1: Mhmm.\n\nChannel 0: have\n\nChannel 1: Yes.\n\nChannel 0: plenty of time in the market, obviously, for those fluctuations to come back around,\n\nChannel 1: Yep.\n\nChannel 0: but it's also someone who is, you know, comfortable seeing a bit of short term fluctuations in order to achieve that growth.\n\nChannel 1: Yep.\n\nChannel 0: So\n\nChannel 1: Yep.\n\nChannel 0: some years, it will, you know, be a bit what's going on in the market, and other\n\nChannel 1: Mhmm.\n\nChannel 0: years can be a little bit more turbulent. That is just the nature of the investment.\n\nChannel 1: Yep.\n\nChannel 0: Now when it actually comes to how the money is invested, though, we have 90% in the gross assets, which is like your Australian shares, international shares, like your property as well, and\n\nChannel 1: Yep.\n\nChannel 0: that is ultimately what's going to grow the most for you. And then we do have about 10 in defensive, like your cash, your gold, your fixed interest. Limit\n\nChannel 1: Yep.\n\nChannel 0: fluctuations a little bit, but the main focus is growing your super. And when it comes to time frames, so making sure you have enough time in the market, we would like to see ideally at least eight years to retirement in a high growth portfolio,\n\nChannel 1: Yep.\n\nChannel 0: which\n\nChannel 1: Mhmm.\n\nChannel 0: you certainly have behind you. Are you\n\nChannel 1: Yep.\n\nChannel 0: still comfortable with, like, a high growth portfolio and\n\nChannel 1: Yeah.\n\nChannel 0: stuff?\n\nChannel 1: I'm I'm happy with\n\nChannel 0: Yep.\n\nChannel 1: the way it's going because the other\n\nChannel 0: Yep.\n\nChannel 1: day look at the other day. The other month, I went on\n\nChannel 0: Mhmm.\n\nChannel 1: a hub 24, and I just want to see because we're comparing supers with my mates. And I don't have access to it now, but there was a\n\nChannel 0: Mhmm.\n\nChannel 1: time\n\nChannel 0: Yes.\n\nChannel 1: in the timeline where it jumped, like, a fair bit up.\n\nChannel 0: Yeah. Yeah.\n\nChannel 1: So\n\nChannel 0: And\n\nChannel 1: I'll\n\nChannel 0: that\n\nChannel 1: I'll always\n\nChannel 0: can happen.\n\nChannel 1: I was I was like, I was thinking, like, I'm on 50 or something. And then I looked at it, and I'm like, what the hell? How the hell do I get $10? It was like I think it was, like, almost\n\nChannel 0: Yeah.\n\nChannel 1: overnight sort of thing.\n\nChannel 0: Yeah. Yeah.\n\nChannel 1: So I was\n\nChannel 0: Because\n\nChannel 1: like, this\n\nChannel 0: that's\n\nChannel 1: is this is fucking sick.\n\nChannel 0: and that is the nature of a high growth portfolio as well, that you because you are in your your high growth,\n\nChannel 1: Yep.\n\nChannel 0: we do invest some of it in those speculative investments.\n\nChannel 1: Yep.\n\nChannel 0: Only a smaller portion, which is, like, your your smaller allocation. But these are the ones when things go really well, they can up a lot. But, obviously,\n\nChannel 1: Mhmm.\n\nChannel 0: they\n\nChannel 1: Okay.\n\nChannel 0: can fluctuate depending on what's going on in the market. So in a high growth portfolio, if you are looking on a monthly, you will see a bit of that. Sometimes it's like, oh, wow. Like, it's down a bit, and then next time it's like, oh, wow. It's jump up, depending on what is happening, which which is normal.\n\nChannel 1: Yes.\n\nChannel 0: Obviously, we look long term as well, and as long as it continues to go in the right direction long term and,\n\nChannel 1: Yep.\n\nChannel 0: obviously, then go well above the dips when they are, then you're heading in the right direction. So do you have access to your emails at the moment or\n\nChannel 1: Yeah.\n\nChannel 0: not\n\nChannel 1: I'll\n\nChannel 0: really\n\nChannel 1: do.\n\nChannel 0: right\n\nChannel 1: Yep.\n\nChannel 0: now?\n\nChannel 1: No.\n\nChannel 0: Yeah?\n\nChannel 1: I'll do.\n\nChannel 0: Okay. Beautiful. So I have just sent you an email just for the the documents again to run through with you.\n\nChannel 1: Yep. Yep.\n\nChannel 0: Now we have changed software since we spoke last time, so it might look a bit different to what you are used to.\n\nChannel 1: Yep.\n\nChannel 0: It's kind of the same concept, though. If you click on the link where it says sign now, it\n\nChannel 1: Yep.\n\nChannel 0: would still allow you to view and look at everything before it prompts you to sign anything.\n\nChannel 1: Okay.\n\nChannel 0: So let me know if you can see the first one there,\n\nChannel 1: Yep.\n\nChannel 0: which is a summary of your super and insurances. Now you can see here that your super balance is at about 69,100 and\n\nChannel 1: Yep.\n\nChannel 0: 20,\n\nChannel 1: Yep.\n\nChannel 0: which is pretty good, especially from what you said as well. It has grown quite a bit the last couple\n\nChannel 1: Yep.\n\nChannel 0: of years, which is\n\nChannel 1: Yep.\n\nChannel 0: great and obviously helps build towards your retirement.\n\nChannel 1: Mhmm.\n\nChannel 0: Now the next document oh, actually, sorry. Obviously, you have your insurances listed underneath that as well with meals,\n\nChannel 1: Yep.\n\nChannel 0: like your life and people.\n\nChannel 1: Now\n\nChannel 0: Fee.\n\nChannel 1: with insurance, and I've got this question. I was thinking about it a while, actually. Now life I understand,\n\nChannel 0: Yes.\n\nChannel 1: but what do you advise on TPD? Is it really worth it? Because from what I know, like, my mate, he's a\n\nChannel 0: Mhmm.\n\nChannel 1: he's an he's an amputee. He got he had\n\nChannel 0: Yeah.\n\nChannel 1: he had he had something called gang oh, he had gangrene. His liability had gangrene,\n\nChannel 0: Yeah.\n\nChannel 1: and\n\nChannel 0: Yes.\n\nChannel 1: that\n\nChannel 0: Yes.\n\nChannel 1: they cut off his foot. But\n\nChannel 0: Yeah.\n\nChannel 1: they rejected his claim for total disability\n\nChannel 0: Mhmm.\n\nChannel 1: because they're like\n\nChannel 0: Yep.\n\nChannel 1: to see I know it sounds bad. They said, hey. You still got two hands. You can go work in administration if you have to. So it's like\n\nChannel 0: And that's yeah.\n\nChannel 1: it's\n\nChannel 0: Now\n\nChannel 1: like, is it really still worth paying that money? Because if that's the case, I might as well not pay for TPD and use that money elsewhere. Like,\n\nChannel 0: mhmm.\n\nChannel 1: maybe put it into something else instead of\n\nChannel 0: Yep.\n\nChannel 1: having to pay I don't know. I'm just saying it's that's\n\nChannel 0: Yep.\n\nChannel 1: what I'm thinking\n\nChannel 0: And\n\nChannel 1: of. I'm asking you.\n\nChannel 0: it is a good question. Now TPD is one of those covers that is the hardest to claim on because how it works is that you need to have through doctors\n\nChannel 1: Yeah. Yep.\n\nChannel 0: signing off on the fact that you cannot go back to work again. Now how that also works, though, is what you are qualified to do.\n\nChannel 1: Yeah.\n\nChannel 0: So at the same time, like, if you can't work in something you are qualified to do,\n\nChannel 1: Yep.\n\nChannel 0: then you're gonna get paid out if you can work in something. Like, for me, for example, if I were to have to amputate my leg, I can still work\n\nChannel 1: Yep.\n\nChannel 0: because I'm office based. So\n\nChannel 1: Yep.\n\nChannel 0: I'm not gonna get paid out. But\n\nChannel 1: Yep.\n\nChannel 0: if you are a truck driver, little bit harder. So it also comes down to that. Now it also comes down to then the type of insurance cover your friend has,\n\nChannel 1: Yep.\n\nChannel 0: whether that was underwritten. Now the good thing with Neos is that you do have tailored covers for you. And if something ever were to happen, yes, there's still a criteria that you have to tick.\n\nChannel 1: Yep.\n\nChannel 0: And because you carry a gun, they do make it harder\n\nChannel 1: Yep.\n\nChannel 0: because you do have that any daily living feature on your\n\nChannel 1: Yeah.\n\nChannel 0: PPD. So that's basically\n\nChannel 1: Yeah.\n\nChannel 0: it is a little bit harder that you have to obviously prove that you can't bath yourself, feed yourself, and stuff like that. So it is a little bit harder definition. Now whether it is worth it or not, it also comes down to what's important to you. Now I I have it. I think it's good to have\n\nChannel 1: Yep.\n\nChannel 0: because if something were to happen, I would be like, okay. Well, my family would struggle without\n\nChannel 1: Yep.\n\nChannel 0: my income, but then, also, I could never go back to work. Now I also have quite a long time until retirement. So that is a pretty large financial impact\n\nChannel 1: Yep.\n\nChannel 0: if something were to happen. Now it just says a lump sum payment paid out to you. So at the moment, it's about that 687. Let me just triple check if that's right. Yeah.\n\n687,000\n\nChannel 1: Yep.\n\nChannel 0: that would be paid out. So, obviously, that would assist with if you needed to make any modifications to the home, whether you need to install, like, a lift or a ramp or or anything like that, it would provide\n\nChannel 1: Mhmm.\n\nChannel 0: your family with a bit of a lump sum payment. It is harder to claim on because you have to be totally and permanently disabled.\n\nChannel 1: Yep.\n\nChannel 0: So it is one of those things. Yes. It's harder to claim on, but the ramification can be quite severe if you don't have it in place, especially\n\nChannel 1: Yes. Right.\n\nChannel 0: for your your family. So,\n\nChannel 1: Right. Right.\n\nChannel 0: ultimately, if you tell me I don't want it, I don't see the need, we can definitely look to cancel it. It is not costing so the TPD component is let me see here. So for the the 2,095 that you\n\nChannel 1: Yep.\n\nChannel 0: pay, it is for both of them.\n\nChannel 1: Okay.\n\nChannel 0: So it's not just for for one of them. Now let's see here. If I can see. Yes. So K payday is about 1,174 of that.\n\nSo it's more expensive than you'd like, but it's not crazy expensive.\n\nChannel 1: Yep.\n\nChannel 0: Now with the premium type that you have on the policy as well, it is a little bit different than than some of the typical one, whereas, like, you have it leveled. And what that means is that when you first take out the policy, it can be a little bit more expensive. But then\n\nChannel 1: Mhmm.\n\nChannel 0: the older you get, they kind of only increases with inflation.\n\nChannel 1: Right.\n\nChannel 0: So, for example, another policy is, like, your step level,\n\nChannel 1: Yep.\n\nChannel 0: which is where every single birthday, it jumps by age as well as inflation.\n\nChannel 1: Okay.\n\nChannel 0: So yours won't increase as much in premium, only with inflation.\n\nChannel 1: Okay.\n\nChannel 0: So it will be a little bit more stable because of that.\n\nChannel 1: Mhmm.\n\nChannel 0: Again, the choice is yours.\n\nChannel 1: Yep.\n\nChannel 0: But, yes, just have a think about, obviously, if something would happen to you and you can't work, would your, you know, your wife's income support, because it could be quite financial, obviously, impact if something were to happen. Now,\n\nChannel 1: Yeah.\n\nChannel 0: also, because you have us as well. So if something were to happen and sometimes insurers can be sickly if you have to deal with them yourself. Now\n\nChannel 1: Mhmm.\n\nChannel 0: if anything ever were to happen to you,\n\nChannel 1: Yep.\n\nChannel 0: you don't call Neos. You would call me, and then\n\nChannel 1: Yep.\n\nChannel 0: I would work on your behalf to kinda get claims out of Neos because\n\nChannel 1: Yep.\n\nChannel 0: they obviously deal with this all the time,\n\nChannel 1: Yep.\n\nChannel 0: and that's just what we help with. So it's not like we know the paperwork. We know the ins and outs of things. So\n\nChannel 1: Yeah.\n\nChannel 0: it's not because sometimes it can be tricky if you try and navigate all of that yourself\n\nChannel 1: Yep.\n\nChannel 0: at the same time as you're going through something traumatic.\n\nChannel 1: Yeah. Yeah. I'm a 100% agree.\n\nChannel 0: Yeah. But have a think about it,\n\nChannel 1: Yeah. Well, because I'm\n\nChannel 0: what\n\nChannel 1: just thinking\n\nChannel 0: you\n\nChannel 1: about,\n\nChannel 0: wanna do.\n\nChannel 1: you know,\n\nChannel 0: Yeah.\n\nChannel 1: if yeah. Like, is it worth you know? I'll I'll I'll talk with my wife as well.\n\nChannel 0: Yes.\n\nChannel 1: But\n\nChannel 0: Yes.\n\nChannel 1: if I decide if I decide to cancel it, just use\n\nChannel 0: Yep.\n\nChannel 1: that money elsewhere, you could obviously do that obviously too.\n\nChannel 0: Correct. Yes.\n\nChannel 1: Yeah.\n\nChannel 0: You can just give\n\nChannel 1: Yeah.\n\nChannel 0: me a call or send me an email and just say, hey. I wanna look to cancel this,\n\nChannel 1: Yep.\n\nChannel 0: and then we can have a look at that for you.\n\nChannel 1: Yep. Yep.\n\nChannel 0: So after the call today, the documents will be saved for you. So you\n\nChannel 1: Yep.\n\nChannel 0: can go and download\n\nChannel 1: Right.\n\nChannel 0: them, which\n\nChannel 1: Yep.\n\nChannel 0: then shows you your breakdown of the premium and everything on your\n\nChannel 1: Yep.\n\nChannel 0: policy\n\nChannel 1: Yep.\n\nChannel 0: as well. So you\n\nChannel 1: Yep.\n\nChannel 0: can obviously have a have a bit of a think about it and obviously to the wife as well what you want to do.\n\nChannel 1: Yep.\n\nChannel 0: But it's something you can cancel whenever. So, you know, you don't have to wait to under review time. If there's\n\nChannel 1: Yeah.\n\nChannel 0: any point in time you go, nah. Don't want it. Just let\n\nChannel 1: Yep.\n\nChannel 0: me know.\n\nChannel 1: Done. Done.\n\nChannel 0: Yep. Perfect. Now, otherwise, the next one should be your performance with IRR. Can you see\n\nChannel 1: Yep.\n\nChannel 0: that one?\n\nChannel 1: Yep.\n\nChannel 0: Yep. Perfect. Now I kind of touched on it a little bit as well that, obviously, the last twelve months have been quite turbulent.\n\nChannel 1: Mhmm.\n\nChannel 0: You obviously had everything in The US. So, obviously, Trump and tariffs saw a bit of fluctuations in the market.\n\nChannel 1: Yep. Yep.\n\nChannel 0: And, obviously, more recently, with with the war in The Middle East and everything, that did see quite a bit of fluctuations in the market.\n\nChannel 1: Yep.\n\nChannel 0: So, overall, the last twelve months have been quite, turbulent, and you are in a high growth portfolio. Now in saying that, though, overall, your portfolio has still done pretty good given the market\n\nChannel 1: Yeah.\n\nChannel 0: condition, and\n\nChannel 1: Mhmm.\n\nChannel 0: it's\n\nChannel 1: Mhmm.\n\nChannel 0: still up. Now it is up by about 5.14%, which is not too bad given,\n\nChannel 1: Yep.\n\nChannel 0: like I said, what has happened. Now I would like to make one change for you if you are happy with that,\n\nChannel 1: Okay.\n\nChannel 0: and that is your Benelong Australian equity. Now as you have a look at this document, you can see that so if you look on the second column to the right where it\n\nChannel 1: Yep.\n\nChannel 0: says internal rate of return, the two on the bracket, they are\n\nChannel 1: Yep.\n\nChannel 0: down at the moment. Everything else is up. Okay?\n\nChannel 1: Right.\n\nChannel 0: Now the bend along and that is the\n\nChannel 1: Mhmm.\n\nChannel 0: nature of investment sometimes too because how we design your portfolio is also for diversification. So, for example,\n\nChannel 1: Yep.\n\nChannel 0: the India investment, it's going through more of, like, a cyclical trend that we foresee coming back around and being a good investment. So I'm not too concerned about that one because at the same time, you don't wanna sell when investments are down if we foresee see things coming back around. But with the Benelong investment, more recently, they've been a little bit slower. They were one of their best performing fund managers, had done really, really well. And how Bennelong works and how it's a little bit different to the other investments is that they are active managers.\n\nSo they're\n\nChannel 1: Thank\n\nChannel 0: actively\n\nChannel 1: you.\n\nChannel 0: trying to buy and sell different investments in order to try to outperform the market, which\n\nChannel 1: Alright.\n\nChannel 0: they had done very well. Now more recently, they have been a little bit slower in making those decisions. One of the the things in their portfolio as well, which wasn't really that wasn't on them, but one of the investments they had in their portfolio was the corporate travel group. Now I'm not sure if you heard about that in the news\n\nChannel 1: No.\n\nChannel 0: or or anything like that.\n\nChannel 1: No.\n\nChannel 0: But that one company, they had a bit of issues with their reporting, which actually caused things to be suspended. So, obviously, because of that, things did fell a little bit. Now with your investments, it's not something with day trade. We invest in the long term and invest in very good, well diversified investments. But at the same time, we want to be proactive.\n\nSo if we foresee one investment not performing through what we wanted or if we do research and find that there's another better option for you that we can change, then we want to do so.\n\nChannel 1: Yeah.\n\nChannel 0: So the investment committee have done a lot of research on Bennelong and have found another option that we would like to look at changing if you're happy with that, and\n\nChannel 1: Okay.\n\nChannel 0: that would be swapping Bennelong for another investment called the beta shares a two hundred.\n\nChannel 1: Okay.\n\nChannel 0: Now because we are swapping in Australian equity, we also still wanna make sure that you have Australian exposure to your portfolio. We don't\n\nChannel 1: Yeah.\n\nChannel 0: want everything overseas. We wanna make sure it's diversified. So we were looking at another Australian investment with a little\n\nChannel 1: Mhmm.\n\nChannel 0: bit more diversification. So the a two hundred invests in the 200 largest companies listed in Australia. You obviously have all the big banks. You have Woolworths, mining, and stuff, so it's very diversified for you.\n\nChannel 1: Yep.\n\nChannel 0: Now how it works is as a company grows and gets into those 200, it gets added to the index, something smaller pulls off. So you will naturally have a little bit less fluctuation than, like, your active component with Benelon at the moment. But at the same time, it's cheaper, which is great. So, obviously, a cheaper investment will see less fee coming out, which will\n\nChannel 1: Mhmm.\n\nChannel 0: see more money being invested for you. But it's also outperformed Benelon as well.\n\nChannel 1: Okay. Sweet.\n\nChannel 0: So if you are happy with that, what I will do is I will swap that investment for you as long as you are happy\n\nChannel 1: Yep.\n\nChannel 0: with that.\n\nChannel 1: Yeah. Look. I'm happy with whatever you guys\n\nChannel 0: Yeah.\n\nChannel 1: wanna do. I mean, you guys have been doing it for\n\nChannel 0: Yeah.\n\nChannel 1: the last, like, eight years or so. So just, yeah,\n\nChannel 0: Yeah.\n\nChannel 1: do what you think is best.\n\nChannel 0: Okay. Beautiful.\n\nChannel 1: Question is I have another question. You know, I I I was just curious. Right? So there was an app my mate was telling me. It's called ComPocket, which is like Comsec.\n\nAlright?\n\nChannel 0: Mhmm. Yep. Yep.\n\nChannel 1: Now I just applied you know, I just joined up whatever. I just, you know, put\n\nChannel 0: Mhmm.\n\nChannel 1: a so I'm on the phone, please. And I just put, like, you know, a $100 into, like basically, you could buy, like, these shares. You know?\n\nChannel 0: Mhmm.\n\nChannel 1: Top 200 Australians, whatever. But then I got an email\n\nChannel 0: Yes.\n\nChannel 1: saying something\n\nChannel 0: Yeah.\n\nChannel 1: about Tesla shares.\n\nChannel 0: Mhmm.\n\nChannel 1: Well, Tesla Spacex or something like that.\n\nChannel 0: Yep.\n\nChannel 1: Is that something that you guys could like is that something that's worth looking into or not?\n\nChannel 0: It is a bit tricky in that it is obviously more risky investment. So, like, it's a direct share. So, typically, when it comes to it, it's not something we would include in your super portfolio\n\nChannel 1: Okay.\n\nChannel 0: because of. So even if you were to look at, like, Tesla, for example, if you look at the the trend of it, depending on when you bought it, it's done amazing, but\n\nChannel 1: Mhmm.\n\nChannel 0: it also fluctuates\n\nChannel 1: Mhmm.\n\nChannel 0: a lot.\n\nChannel 1: No. I haven't\n\nChannel 0: So\n\nChannel 1: bought it. I just want to ask you because I just saw it that apparently it's not this on a it's not this on a NASDAQ and this and that, and you have to be, like, international yada yada.\n\nChannel 0: yeah. Yes.\n\nChannel 1: Oh, mate. Well, you know,\n\nChannel 0: And\n\nChannel 1: he's obviously\n\nChannel 0: it\n\nChannel 1: a trillionaire. Like, he can give us some too. You know?\n\nChannel 0: yeah. And and sometimes it's a matter of, like, you know, when it comes to the personal investment, it it depends on what level of risk and stuff that you are comfortable with.\n\nChannel 1: Yep.\n\nChannel 0: So we do have a lot of clients where it's like they have a a bit of a shared portfolio themselves that they\n\nChannel 1: Mhmm.\n\nChannel 0: manage themselves, obviously. Because, obviously, if you have us managing it, there's gonna be cost. And if you're starting off, it can be a little bit more expensive. But if you want to so, basically, what we how we can help in this scenario is I can't tell you, yes. Invest in that or no.\n\nDon't because we're not managing it.\n\nChannel 1: Yes. Yes. Yep.\n\nChannel 0: But what we could do is if you had a couple of investments that you were interested in because I have access to all the research houses. So if you go, hey. I'm looking at investing in x and y zed. Can you\n\nChannel 1: Yep.\n\nChannel 0: send me research reports?\n\nChannel 1: Mhmm.\n\nChannel 0: Because\n\nChannel 1: Okay.\n\nChannel 0: often you can't access this without paying for it. Then I can definitely do that. So I can send you all the reports in regards to the investment that\n\nChannel 1: Oh, awesome.\n\nChannel 0: gives you a little bit more information so that you can just see returns and fees and stuff like that on\n\nChannel 1: Yep.\n\nChannel 0: what you want to do. If you have a portfolio that you are looking at as well, I could even do an analysis of the report\n\nChannel 1: Mhmm. Okay.\n\nChannel 0: to give you the research material. I just can't tell you yes, invest or no, don't because I don't have, you know, oversight of the account or manager for you. But\n\nChannel 1: Yeah.\n\nChannel 0: I\n\nChannel 1: Yeah.\n\nChannel 0: can support\n\nChannel 1: Yeah.\n\nChannel 0: you in providing all that research if that makes sense.\n\nChannel 1: Yeah. A 100%. No. Understood.\n\nChannel 0: Yeah.\n\nChannel 1: Understood. Alright.\n\nChannel 0: So if it is something that you do have, like, oh, hey. I wanna look at, you know, this portfolio. This is what I'm thinking.\n\nChannel 1: Yeah.\n\nChannel 0: Just send me an email with what you are looking at, how\n\nChannel 1: Yep.\n\nChannel 0: much you are looking at, and\n\nChannel 1: Yep.\n\nChannel 0: then I can just generate some reports and send that through to you,\n\nChannel 1: Yeah.\n\nChannel 0: for for research and stuff.\n\nChannel 1: Awesome. Awesome.\n\nChannel 0: Yep. Perfect. Now with that investment switch, just so you know,\n\nChannel 1: Mhmm.\n\nChannel 0: you don't have to sign it. But just\n\nChannel 1: Yep.\n\nChannel 0: for your records, I will email you something that's called a record of advice.\n\nChannel 1: Yep.\n\nChannel 0: Just so you have it on record that we're looking at through that one investment switch for you, like I said,\n\nChannel 1: Yep.\n\nChannel 0: you don't have to sign it. It is\n\nChannel 1: Yep.\n\nChannel 0: just so that you have it on record as well. And most likely, that will be about early mid next week if that's okay.\n\nChannel 1: Yep. Awesome.\n\nChannel 0: Yep. Perfect. Now when you go back through the email, we're almost at the end. You should see a OQ services guide next. Well, first, you have your NEO certificate of currency.\n\nChannel 1: Yep.\n\nChannel 0: Again, that breaks down your insurances in more detail. So this is the one if you guys wanna go back later and have a look, it shows you the premium for your life and TPD separate as well.\n\nChannel 1: Yep.\n\nChannel 0: Yep. And then do you have a Vanguard index chart next?\n\nChannel 1: I'm going through it.\n\nChannel 0: Is\n\nChannel 1: Yep.\n\nChannel 0: that that red graph?\n\nChannel 1: Yep.\n\nChannel 0: Yeah. Obviously, saying this before, it's pretty good because every single year at financial year, Vanguard releases a new one. So there's a new one due to come out soon, but you can basically see those ups and downs of the market. Yep. Now next, do you have that o q services guide?\n\nChannel 1: The option to provide tax number?\n\nChannel 0: Was that one before then or no?\n\nChannel 1: Oh, I got I got that one here. The services guide. Yeah. Yeah.\n\nChannel 0: Yes.\n\nChannel 1: Yeah.\n\nChannel 0: Yes. Like, you would have seen this one before.\n\nChannel 1: Yeah.\n\nChannel 0: It is one of those compliance one now. We have done a little bit of update to our marketing, though. So\n\nChannel 1: Mhmm.\n\nChannel 0: if you just scroll through it, none of the important information has changed, but\n\nChannel 1: Mhmm.\n\nChannel 0: we've had a bit of an extension to the team, which is great, and\n\nChannel 1: Yep.\n\nChannel 0: also done a bit more updated marketing. So if you have a scroll through it, you will see all the advices, the directors. I'm also there on the page 10 if you do wanna\n\nChannel 1: Yep.\n\nChannel 0: put a face to the voice again.\n\nChannel 1: Yep. Yep.\n\nChannel 0: But that is all in there for you. Now next will be that tax file number form you said. Now that's just a compliance form to say we are keeping your tax file number secure and safe on file. So\n\nChannel 1: Yep.\n\nChannel 0: if you're happy to do so, it will just ask you for a little signature on that one.\n\nChannel 1: Yep.\n\nChannel 0: And then the next one should be your ongoing service agreement with hub twenty four. Can you see that?\n\nChannel 1: Yep.\n\nChannel 0: Yep. Perfect. Now same as last year. This is just to say that you are happy to stay on as\n\nChannel 1: Yep.\n\nChannel 0: a client.\n\nChannel 1: Yep.\n\nChannel 0: Now there is no changes whatsoever in regards to the fee structure. It stays\n\nChannel 1: Yep.\n\nChannel 0: exactly the same at 1.65 and not a lock in contract. So if at any point in time you are not happy, it is not a lock in contract.\n\nChannel 1: Yep.\n\nChannel 0: But, essentially, this just lets us service your account and manage all your investments and everything for you in the meantime.\n\nChannel 1: Yep.\n\nChannel 0: Yep. Beautiful. So if you are happy to do so, it will ask you to add a signature on those two documents.\n\nChannel 1: Yep.\n\nChannel 0: And then I think once you've added that, it should say validate. Yes. When you press validate, it will then load, and then that will send it back to myself.\n\nChannel 1: Yep. Alright. So it's just loading at the moment.\n\nChannel 0: Yep. Perfect. Now what I will do after the call as well is I will get that ROA sorted for you. So keep a\n\nChannel 1: Yep.\n\nChannel 0: lookout on your inbox sometime early next week. Like I said, you don't have to sign anything. It's just there for you.\n\nChannel 1: Yep.\n\nChannel 0: And I will also get my colleague, Whitlam, to email out those beneficiary forms for\n\nChannel 1: Awesome.\n\nChannel 0: your supervisor so we can get that sorted for\n\nChannel 1: Yeah.\n\nChannel 0: for your family as well. Now I can see that those documents have come through on my end, which\n\nChannel 1: Yep.\n\nChannel 0: is fantastic. So thank\n\nChannel 1: Yep.\n\nChannel 0: you so much for that.\n\nChannel 1: Alright. Thank\n\nChannel 0: If\n\nChannel 1: you.\n\nChannel 0: anything changes as well and you need access to some super full surgery or anything like that, just send me an email. If you want any research reports on investments, just send me an email or give me a call. Okay?\n\nChannel 1: Yep. I'll definitely email you, though, by next week\n\nChannel 0: Yes.\n\nChannel 1: regarding the the TPD. Because\n\nChannel 0: Yes.\n\nChannel 1: the way\n\nChannel 0: Yes.\n\nChannel 1: I see\n\nChannel 0: Let\n\nChannel 1: it,\n\nChannel 0: me\n\nChannel 1: like\n\nChannel 0: know.\n\nChannel 1: I said, I'll let you know now too, but\n\nChannel 0: Yes.\n\nChannel 1: I think it's best I just I know it's something good to have, but I've got some sort of securities in place as well. Probably it was like\n\nChannel 0: Okay.\n\nChannel 1: that happen. But I'd rather\n\nChannel 0: Yeah.\n\nChannel 1: use that money to invest somewhere else.\n\nChannel 0: Okay.\n\nChannel 1: You know what\n\nChannel 0: The\n\nChannel 1: I mean?\n\nChannel 0: choice\n\nChannel 1: So instead\n\nChannel 0: is completely\n\nChannel 1: of instead\n\nChannel 0: up\n\nChannel 1: of them\n\nChannel 0: to\n\nChannel 1: taking\n\nChannel 0: you.\n\nChannel 1: out, yeah, instead of them taking\n\nChannel 0: Yeah.\n\nChannel 1: out, you know, 1.2, just\n\nChannel 0: Yep.\n\nChannel 1: we can use it use it somewhere else. Just put it somewhere else, really.\n\nChannel 0: Yeah. So because it's coming obviously from super, it would just mean that there'll be less charges coming out of super. So, obviously, by doing so, it will be invested more.\n\nChannel 1: Yeah. That's all fine. Yeah. That's\n\nChannel 0: Yeah.\n\nChannel 1: it. Yeah. Exactly.\n\nChannel 0: Yeah. Yeah.\n\nChannel 1: Yeah. Done.\n\nChannel 0: But, yeah, just send me an email with once you've spoken to the wife and everything\n\nChannel 1: Yep.\n\nChannel 0: as well, and then we can get that sorted for you.\n\nChannel 1: Done. Alright. Awesome, Veronica. You've been so much help. Thanks.\n\nChannel 0: No worries. If there's anything you need, though, at any point in time, you got my email or send me a call.\n\nChannel 1: Yep.\n\nChannel 0: And, yeah, I'll be happy to book in another catch up.\n\nChannel 1: Quickly, before you go,\n\nChannel 0: Yeah.\n\nChannel 1: are you able to just tell me how\n\nChannel 0: Yeah.\n\nChannel 1: much I started with when I started when I first joined you guys?\n\nChannel 0: Yes. Let me have a look. Let me have a little look here. So you had BT Panorama, and then you\n\nChannel 1: Yeah.\n\nChannel 0: also had Australian Super. So you had 5,000 let me see here. There and then 15. So it looks like you had a total of 20,772.\n\nChannel 1: Holy shit.\n\nChannel 0: Yeah.\n\nChannel 1: And what year was that\n\nChannel 0: So\n\nChannel 1: in? About 2019? '18?\n\nChannel 0: yes.\n\nChannel 1: 2019.\n\nChannel 0: September 2019.\n\nChannel 1: Wow. So I'm coming a long way. That's pretty good.\n\nChannel 0: Yeah. Very good. And now because you have a bit more of, obviously, super investment, we can now kind of obviously diversify your portfolio a little bit more\n\nChannel 1: Yeah.\n\nChannel 0: than what we could in the beginning. So, obviously,\n\nChannel 1: Yeah.\n\nChannel 0: you will see the more ultimately, the hardest thing is the beginning because, obviously, growth and returns of your investments. If you have a smaller balance, if you have, like, $10 and you have 5% return,\n\nChannel 1: Yeah.\n\nChannel 0: it's gonna grow, but not as much than if you have 10,000 and you have 5% of that\n\nChannel 1: Yeah.\n\nChannel 0: versus\n\nChannel 1: Yeah.\n\nChannel 0: 100\n\nChannel 1: Yeah. That's\n\nChannel 0: thousand\n\nChannel 1: exactly\n\nChannel 0: and five\n\nChannel 1: right.\n\nChannel 0: percent, like, it it it will continue to grow at a faster rate the more you have\n\nChannel 1: Yeah.\n\nChannel 0: as well.\n\nChannel 1: No.\n\nChannel 0: So\n\nChannel 1: Exactly.\n\nChannel 0: that's great.\n\nChannel 1: It's yeah. Exactly right. No. Perfect. Awesome.\n\nChannel 0: Wonderful. Well,\n\nChannel 1: Awesome.\n\nChannel 0: thank you so much for your time this afternoon.\n\nChannel 1: No.\n\nChannel 0: It was\n\nChannel 1: Thank\n\nChannel 0: lovely\n\nChannel 1: you.\n\nChannel 0: speaking\n\nChannel 1: Thank you.\n\nChannel 0: with you.\n\nChannel 1: Take yep. Take your time with, you know, everything. Everything comes out good.\n\nChannel 0: Yeah.\n\nChannel 1: You'll\n\nChannel 0: Yep.\n\nChannel 1: be happy, and, yeah, you're gonna love\n\nChannel 0: Yeah.\n\nChannel 1: it. Enjoy it.\n\nChannel 0: Yep. Beautiful. Thank you so much, and\n\nChannel 1: Alright.\n\nChannel 0: we'll speak\n\nChannel 1: Thank\n\nChannel 0: soon.\n\nChannel 1: you. You too. Bye.\n\nChannel 0: No worries. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.39999998,"sentiment":"neutral","sentiment_score":0.10752297937870026},{"text":"Speaking.","start":0.39999998,"end":0.9,"sentiment":"neutral","sentiment_score":0.1304435431957245}],"sentiment":"neutral","sentiment_score":0.11898326128721237,"channel":1,"num_words":2,"start":0.24,"end":0.9},{"sentences":[{"text":"Good afternoon.","start":1.76,"end":2.3999999,"sentiment":"positive","sentiment_score":0.4043424725532532},{"text":"This is Veronica from Nextiva Financial.","start":2.3999999,"end":4.24,"sentiment":"positive","sentiment_score":0.3716527620951335},{"text":"How are you?","start":4.24,"end":5.06,"sentiment":"neutral","sentiment_score":0.3124346236387889}],"sentiment":"positive","sentiment_score":0.3614459444176067,"channel":0,"num_words":11,"start":1.76,"end":5.06},{"sentences":[{"text":"I'm good.","start":5.04,"end":5.52,"sentiment":"positive","sentiment_score":0.5122390389442444},{"text":"How are you?","start":5.52,"end":6.42,"sentiment":"positive","sentiment_score":0.3461009959379832}],"sentiment":"positive","sentiment_score":0.4125562131404877,"channel":1,"num_words":5,"start":5.04,"end":6.42},{"sentences":[{"text":"Yeah.","start":6.7999997,"end":7.12,"sentiment":"neutral","sentiment_score":0.3064415156841278},{"text":"I'm good.","start":7.12,"end":7.8599997,"sentiment":"positive","sentiment_score":0.3566582202911377}],"sentiment":"positive","sentiment_score":0.3399193187554677,"channel":0,"num_words":3,"start":6.7999997,"end":7.8599997},{"sentences":[{"text":"How you been?","start":8.559999,"end":9.12,"sentiment":"neutral","sentiment_score":0.16502295434474945},{"text":"I 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pregnant.","start":11.679999,"end":17.345001,"sentiment":"neutral","sentiment_score":-0.08624437637627125},{"text":"So that's why","start":17.405,"end":17.965,"sentiment":"neutral","sentiment_score":-0.019522065296769142}],"sentiment":"neutral","sentiment_score":-0.08024969315156341,"channel":0,"num_words":20,"start":11.04,"end":17.965},{"sentences":[{"text":"Oh,","start":17.875,"end":18.195,"sentiment":"neutral","sentiment_score":0.16795453429222107}],"sentiment":"neutral","sentiment_score":0.16795453429222107,"channel":1,"num_words":1,"start":17.875,"end":18.195},{"sentences":[{"text":"I have","start":17.965,"end":18.365,"sentiment":"neutral","sentiment_score":0.15828745067119598}],"sentiment":"neutral","sentiment_score":0.15828745067119598,"channel":0,"num_words":2,"start":17.965,"end":18.365},{"sentences":[{"text":"con","start":18.195,"end":18.515,"sentiment":"neutral","sentiment_score":0.2178421914577484}],"sentiment":"neutral","sentiment_score":0.2178421914577484,"channel":1,"num_words":1,"start":18.195,"end":18.515},{"sentences":[{"text":"to say 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you.","start":23.404999,"end":23.965,"sentiment":"positive","sentiment_score":0.4448597878217697},{"text":"So, obviously, bit of ups and downs, and that was just one of those days.","start":23.965,"end":27.98,"sentiment":"neutral","sentiment_score":-0.0639166866739591},{"text":"So","start":28.28,"end":28.52,"sentiment":"neutral","sentiment_score":-0.04181612282991409}],"sentiment":"neutral","sentiment_score":0.009805671478572645,"channel":0,"num_words":19,"start":22.685001,"end":28.52},{"sentences":[{"text":"Yeah.","start":28.45,"end":28.93,"sentiment":"neutral","sentiment_score":-0.07032165676355362}],"sentiment":"neutral","sentiment_score":-0.07032165676355362,"channel":1,"num_words":1,"start":28.45,"end":28.93},{"sentences":[{"text":"I apologize","start":28.52,"end":29.18,"sentiment":"neutral","sentiment_score":-0.16319956630468369}],"sentiment":"neutral","sentiment_score":-0.16319956630468369,"channel":0,"num_words":2,"start":28.52,"end":29.18},{"sentences":[{"text":"I could","start":28.93,"end":29.33,"sentiment":"neutral","sentiment_score":-0.1973739042878151}],"sentiment":"neutral","sentiment_score":-0.1973739042878151,"channel":1,"num_words":2,"start":28.93,"end":29.33},{"sentences":[{"text":"I","start":29.32,"end":29.48,"sentiment":"neutral","sentiment_score":-0.1402449011802673}],"sentiment":"neutral","sentiment_score":-0.1402449011802673,"channel":0,"num_words":1,"start":29.32,"end":29.48},{"sentences":[{"text":"imagine.","start":29.33,"end":29.83,"sentiment":"neutral","sentiment_score":-0.15703237056732178}],"sentiment":"neutral","sentiment_score":-0.15703237056732178,"channel":1,"num_words":1,"start":29.33,"end":29.83},{"sentences":[{"text":"couldn't make","start":29.48,"end":30.04,"sentiment":"neutral","sentiment_score":-0.15402798354625702}],"sentiment":"neutral","sentiment_score":-0.15402798354625702,"channel":0,"num_words":2,"start":29.48,"end":30.04},{"sentences":[{"text":"No.","start":29.890001,"end":30.050001,"sentiment":"neutral","sentiment_score":-0.15686729550361633}],"sentiment":"neutral","sentiment_score":-0.15686729550361633,"channel":1,"num_words":1,"start":29.890001,"end":30.050001},{"sentences":[{"text":"it","start":30.04,"end":30.2,"sentiment":"neutral","sentiment_score":-0.0938774198293686}],"sentiment":"neutral","sentiment_score":-0.0938774198293686,"channel":0,"num_words":1,"start":30.04,"end":30.2},{"sentences":[{"text":"It's","start":30.050001,"end":30.29,"sentiment":"neutral","sentiment_score":-0.09407031536102296}],"sentiment":"neutral","sentiment_score":-0.09407031536102296,"channel":1,"num_words":1,"start":30.050001,"end":30.29},{"sentences":[{"text":"to 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now?","start":33.16,"end":35.26,"sentiment":"neutral","sentiment_score":0.00972259626723826}],"sentiment":"neutral","sentiment_score":0.00972259626723826,"channel":0,"num_words":8,"start":33.16,"end":35.26},{"sentences":[{"text":"Yeah.","start":35.33,"end":35.57,"sentiment":"neutral","sentiment_score":0.03434894233942032},{"text":"Of course.","start":35.57,"end":36.23,"sentiment":"neutral","sentiment_score":0.057748522609472275}],"sentiment":"neutral","sentiment_score":0.049948662519454956,"channel":1,"num_words":3,"start":35.33,"end":36.23},{"sentences":[{"text":"Yeah.","start":36.44,"end":36.760002,"sentiment":"neutral","sentiment_score":0.09205284714698792},{"text":"Yep.","start":36.760002,"end":37.08,"sentiment":"neutral","sentiment_score":0.1989951133728027},{"text":"Beautiful.","start":37.08,"end":37.58,"sentiment":"positive","sentiment_score":0.4155434966087342},{"text":"Now just before I do go any further, just so you should all just need to let you know that our calls are being recorded for quality and coaching purposes, if that's okay.","start":38.84,"end":47.135002,"sentiment":"neutral","sentiment_score":0.05905581028624014}],"sentiment":"neutral","sentiment_score":0.07376203323817915,"channel":0,"num_words":36,"start":36.44,"end":47.135002},{"sentences":[{"text":"Yep.","start":47.265,"end":47.765,"sentiment":"neutral","sentiment_score":0.08457283675670624}],"sentiment":"neutral","sentiment_score":0.08457283675670624,"channel":1,"num_words":1,"start":47.265,"end":47.765},{"sentences":[{"text":"Yep.","start":48.155003,"end":48.635002,"sentiment":"neutral","sentiment_score":0.14286455512046814},{"text":"Perfect.","start":48.635002,"end":49.135002,"sentiment":"neutral","sentiment_score":0.31105750799179077},{"text":"And just for security purposes, even though I can hear that it is you, can I just get you to confirm your full name, date of birth, and address, 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what","start":62.64,"end":63.04,"sentiment":"neutral","sentiment_score":0.0200098161585629}],"sentiment":"neutral","sentiment_score":0.02186550199985504,"channel":1,"num_words":7,"start":59.68,"end":63.04},{"sentences":[{"text":"Yep.","start":62.98,"end":63.48,"sentiment":"neutral","sentiment_score":0.019532157108187675}],"sentiment":"neutral","sentiment_score":0.019532157108187675,"channel":0,"num_words":1,"start":62.98,"end":63.48},{"sentences":[{"text":"else did you say?","start":63.04,"end":63.76,"sentiment":"neutral","sentiment_score":0.014925409574061632},{"text":"Email address?","start":63.76,"end":64.5,"sentiment":"neutral","sentiment_score":0.010985929053276777}],"sentiment":"neutral","sentiment_score":0.01361224940046668,"channel":1,"num_words":6,"start":63.04,"end":64.5},{"sentences":[{"text":"Just full name.","start":64.66,"end":65.72,"sentiment":"neutral","sentiment_score":0.02164931284884612}],"sentiment":"neutral","sentiment_score":0.02164931284884612,"channel":0,"num_words":3,"start":64.66,"end":65.72},{"sentences":[{"text":"Oh, Burak Passak.","start":65.935,"end":66.994995,"sentiment":"neutral","sentiment_score":0.042041623344024025}],"sentiment":"neutral","sentiment_score":0.042041623344024025,"channel":1,"num_words":3,"start":65.935,"end":66.994995},{"sentences":[{"text":"Yep.","start":67.634995,"end":68.134995,"sentiment":"neutral","sentiment_score":0.14161992073059082},{"text":"Beautiful.","start":68.195,"end":68.695,"sentiment":"positive","sentiment_score":0.3972752392292022},{"text":"Now before I do kind of jump into things as well there with you, I do like to start by asking if there is anything specific you would like to go over a bit more details today or any particular just a bit of an update and see kind of where everything's 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to know more about, you know because I remember at one stage, I tried to ask because I switched jobs recently, and I was sort of in a bit of a pickle because what happened","start":90.23,"end":100.255,"sentiment":"neutral","sentiment_score":-0.07802444615879574}],"sentiment":"neutral","sentiment_score":-0.07802444615879574,"channel":1,"num_words":37,"start":90.23,"end":100.255},{"sentences":[{"text":"Yep.","start":100.205,"end":100.705,"sentiment":"neutral","sentiment_score":-0.02051112614572048}],"sentiment":"neutral","sentiment_score":-0.02051112614572048,"channel":0,"num_words":1,"start":100.205,"end":100.705},{"sentences":[{"text":"was during the time I found my new job, they're in an EBA agreement, and 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different investments in order to try to outperform the market, which","start":2437.39,"end":2442.19,"sentiment":"neutral","sentiment_score":0.026210143696516752}],"sentiment":"neutral","sentiment_score":0.026210143696516752,"channel":0,"num_words":16,"start":2437.39,"end":2442.19},{"sentences":[{"text":"Alright.","start":2441.8801,"end":2442.3801,"sentiment":"neutral","sentiment_score":0.07445009052753448}],"sentiment":"neutral","sentiment_score":0.07445009052753448,"channel":1,"num_words":1,"start":2441.8801,"end":2442.3801},{"sentences":[{"text":"they had done very well.","start":2442.19,"end":2443.97,"sentiment":"neutral","sentiment_score":0.1323397636413574},{"text":"Now more recently, they have been a little bit slower in making those decisions.","start":2444.35,"end":2449.89,"sentiment":"neutral","sentiment_score":-0.20638437515922956},{"text":"One of the the things in their portfolio as well, which wasn't really that wasn't on them, but one of the investments they had in their 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best.","start":2594.21,"end":2595.465,"sentiment":"neutral","sentiment_score":0.18584009756644568}],"sentiment":"neutral","sentiment_score":0.18584009756644568,"channel":1,"num_words":6,"start":2594.21,"end":2595.465},{"sentences":[{"text":"Okay.","start":2595.905,"end":2596.385,"sentiment":"neutral","sentiment_score":0.29400280117988586},{"text":"Beautiful.","start":2596.385,"end":2596.885,"sentiment":"positive","sentiment_score":0.42226916551589966}],"sentiment":"positive","sentiment_score":0.35813598334789276,"channel":0,"num_words":2,"start":2595.905,"end":2596.885},{"sentences":[{"text":"Question is I have another question.","start":2596.5051,"end":2598.2852,"sentiment":"neutral","sentiment_score":0.07160533281664054},{"text":"You know, I I I was just curious.","start":2598.5852,"end":2605.165,"sentiment":"neutral","sentiment_score":0.020883724559098482},{"text":"Right?","start":2605.225,"end":2605.625,"sentiment":"neutral","sentiment_score":0.028583694249391556},{"text":"So there was an app my mate was telling me.","start":2605.625,"end":2607.945,"sentiment":"neutral","sentiment_score":0.03284946195781231},{"text":"It's called ComPocket, which is like 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up whatever.","start":2611.61,"end":2614.57,"sentiment":"neutral","sentiment_score":0.10575264895504172},{"text":"I just, you know, put","start":2614.57,"end":2615.3435,"sentiment":"neutral","sentiment_score":0.10720305442810059}],"sentiment":"neutral","sentiment_score":0.10620590066537261,"channel":1,"num_words":16,"start":2611.61,"end":2615.3435},{"sentences":[{"text":"Mhmm.","start":2615.295,"end":2615.795,"sentiment":"neutral","sentiment_score":0.06073390319943428}],"sentiment":"neutral","sentiment_score":0.06073390319943428,"channel":0,"num_words":1,"start":2615.295,"end":2615.795},{"sentences":[{"text":"a so I'm on the phone, please.","start":2615.3435,"end":2617.31,"sentiment":"neutral","sentiment_score":0.07806024168218885},{"text":"And I just put, like, you know, a $100 into, like basically, you could buy, like, these shares.","start":2617.53,"end":2621.37,"sentiment":"neutral","sentiment_score":0.10223471911417113},{"text":"You know?","start":2621.37,"end":2622.03,"sentiment":"neutral","sentiment_score":0.04925280995666981}],"sentiment":"neutral","sentiment_score":0.09204267613865712,"channel":1,"num_words":27,"start":2615.3435,"end":2622.03},{"sentences":[{"text":"Mhmm.","start":2622.095,"end":2622.595,"sentiment":"neutral","sentiment_score":0.05269380658864975}],"sentiment":"neutral","sentiment_score":0.05269380658864975,"channel":0,"num_words":1,"start":2622.095,"end":2622.595},{"sentences":[{"text":"Top 200 Australians, whatever.","start":2622.49,"end":2624.01,"sentiment":"neutral","sentiment_score":0.08148867078125477},{"text":"But then I got an email","start":2624.01,"end":2625.23,"sentiment":"neutral","sentiment_score":0.027220378629863262}],"sentiment":"neutral","sentiment_score":0.048927695490419865,"channel":1,"num_words":10,"start":2622.49,"end":2625.23},{"sentences":[{"text":"Yes.","start":2624.895,"end":2625.395,"sentiment":"neutral","sentiment_score":0.025868009775877}],"sentiment":"neutral","sentiment_score":0.025868009775877,"channel":0,"num_words":1,"start":2624.895,"end":2625.395},{"sentences":[{"text":"saying something","start":2625.595,"end":2626.155,"sentiment":"neutral","sentiment_score":0.022315296344459057}],"sentiment":"neutral","sentiment_score":0.022315296344459057,"channel":1,"num_words":2,"start":2625.595,"end":2626.155},{"sentences":[{"text":"Yeah.","start":2625.8699,"end":2626.3699,"sentiment":"neutral","sentiment_score":0.02914691716432571}],"sentiment":"neutral","sentiment_score":0.02914691716432571,"channel":0,"num_words":1,"start":2625.8699,"end":2626.3699},{"sentences":[{"text":"about Tesla shares.","start":2626.155,"end":2627.455,"sentiment":"neutral","sentiment_score":0.027947372446457546}],"sentiment":"neutral","sentiment_score":0.027947372446457546,"channel":1,"num_words":3,"start":2626.155,"end":2627.455},{"sentences":[{"text":"Mhmm.","start":2628.1099,"end":2628.6099,"sentiment":"neutral","sentiment_score":0.02566966786980629}],"sentiment":"neutral","sentiment_score":0.02566966786980629,"channel":0,"num_words":1,"start":2628.1099,"end":2628.6099},{"sentences":[{"text":"Well, Tesla Spacex or something like 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like, it's a direct share.","start":2642.395,"end":2643.855,"sentiment":"neutral","sentiment_score":-0.2328963205218315},{"text":"So, typically, when it comes to it, it's not something we would include in your super portfolio","start":2644.315,"end":2649.135,"sentiment":"neutral","sentiment_score":-0.18072062467827515}],"sentiment":"neutral","sentiment_score":-0.2597791887819767,"channel":0,"num_words":36,"start":2636.5098,"end":2649.135},{"sentences":[{"text":"Okay.","start":2649.86,"end":2650.305,"sentiment":"neutral","sentiment_score":-0.058449115604162216}],"sentiment":"neutral","sentiment_score":-0.058449115604162216,"channel":1,"num_words":1,"start":2649.86,"end":2650.305},{"sentences":[{"text":"because of.","start":2649.915,"end":2651.035,"sentiment":"neutral","sentiment_score":-0.028854044154286385},{"text":"So even if you were to look at, like, Tesla, for example, if you look at the the trend of it, depending on when you bought it, it's done amazing, 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basically, what we how we can help in this scenario is I can't tell you, yes.","start":2699.535,"end":2705.6099,"sentiment":"neutral","sentiment_score":0.09052041591018099},{"text":"Invest in that or no.","start":2705.6099,"end":2706.97,"sentiment":"neutral","sentiment_score":-0.12491894513368607}],"sentiment":"neutral","sentiment_score":-0.04552488078532571,"channel":0,"num_words":55,"start":2690.26,"end":2706.97},{"sentences":[{"text":"Don't because we're not managing 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just generate some reports and send that through to you,","start":2776.565,"end":2779.605,"sentiment":"neutral","sentiment_score":0.14769654549085176}],"sentiment":"neutral","sentiment_score":0.14769654549085176,"channel":0,"num_words":13,"start":2776.565,"end":2779.605},{"sentences":[{"text":"Yeah.","start":2779.79,"end":2780.29,"sentiment":"neutral","sentiment_score":0.1228754222393036}],"sentiment":"neutral","sentiment_score":0.1228754222393036,"channel":1,"num_words":1,"start":2779.79,"end":2780.29},{"sentences":[{"text":"for for research and 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know,","start":2784.005,"end":2786.665,"sentiment":"neutral","sentiment_score":0.1515790108177397}],"sentiment":"neutral","sentiment_score":0.21038523451848465,"channel":0,"num_words":11,"start":2782.725,"end":2786.665},{"sentences":[{"text":"Mhmm.","start":2787.07,"end":2787.57,"sentiment":"neutral","sentiment_score":0.1292286515235901}],"sentiment":"neutral","sentiment_score":0.1292286515235901,"channel":1,"num_words":1,"start":2787.07,"end":2787.57},{"sentences":[{"text":"you don't have to sign it.","start":2787.205,"end":2788.485,"sentiment":"neutral","sentiment_score":0.0953420102596283},{"text":"But 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We can No. then I'm reassess not there's things there's for no you. way in hell.","start_word":1951,"end_word":1986,"intents":[{"intent":"Reassess and determine security requirements","confidence_score":0.000025882664}]},{"text":"And is it more like shift works, or is it No. pretty No. consistent? No. There's no more shift work. So that's RBA, obviously, as you know, it was twelve hour shifts, Monday to Friday. Yeah.","start_word":2125,"end_word":2160,"intents":[{"intent":"Discuss shift schedule and income levels","confidence_score":0.0020654083}]},{"text":"you what I make a yearly. I could tell you what I make an hour, and you can sort of do Mhmm.","start_word":2412,"end_word":2433,"intents":[{"intent":"Get hourly rates","confidence_score":0.000009370912}]},{"text":"have your property. Last was valued at about $5.80. Do you Uh-huh.","start_word":2773,"end_word":2784,"intents":[{"intent":"Check property value","confidence_score":0.08741844}]},{"text":"So I want to draw some money for some renovations. Because Mhmm.","start_word":2836,"end_word":2847,"intents":[{"intent":"Draw money for renovations","confidence_score":0.43659338}]},{"text":"And with the mortgage now I had it at $4.40. Yep.","start_word":2931,"end_word":2941,"intents":[{"intent":"Check mortgage balance","confidence_score":0.008747371},{"intent":"Confirm home ownership","confidence_score":0.0005193971}]},{"text":"I've got here so it's on '4 29185. Oh, yes?","start_word":2997,"end_word":3006,"intents":[{"intent":"Verify email address","confidence_score":0.00018151033}]},{"text":"And how much is that one worth, So, would you currently, say? I got it evaluated by things by Shannons and Infusias, Mhmm. and it came back as the way he's in the state by now was 25. Oh, nice.","start_word":3165,"end_word":3204,"intents":[{"intent":"Evaluate car value","confidence_score":0.17385323}]},{"text":"get insured. What can I get it up to insured for?","start_word":3374,"end_word":3384,"intents":[{"intent":"Obtain insurance for car","confidence_score":0.007513782}]},{"text":"Do you still have the form for your hub 24 or or not No. really?","start_word":3978,"end_word":3992,"intents":[{"intent":"Provide insurance forms","confidence_score":0.0009532668}]},{"text":"one with Hub 24. Okay.","start_word":4031,"end_word":4035,"intents":[{"intent":"Educate about yep","confidence_score":0.000014392586}]},{"text":"I'd like if you email it to me, I can get it printed out. Okay. Yep. Yeah.","start_word":4064,"end_word":4080,"intents":[{"intent":"Request email","confidence_score":0.20562959}]},{"text":"there something in place that we could do that, you know, look, the funds can go into an account or or a trust or something to to which she's up to age of 18. And then when she's 18, she could, you know, use that sort of thing. Is there something like that? Is there such a thing? Yes.","start_word":4178,"end_word":4236,"intents":[{"intent":"Explain policy","confidence_score":0.00018995767},{"intent":"Explain trustee role","confidence_score":0.00023557097}]},{"text":"it would be because I can't give you any legal advice because I'm Mhmm. not a lawyer, it would be a a lawyer will be the best person.","start_word":4274,"end_word":4301,"intents":[{"intent":"Provide legal advice","confidence_score":0.00015453325}]},{"text":"it would be because I can't give you any legal advice because I'm Mhmm. not a lawyer, it would be a a lawyer will be the best person. Now often what would happen is if you nominated for your daughter, Mhmm. then whoever you have as a guardian Yep. would then usually be the the one kind of managing things and making sure it's all correct. Okay.","start_word":4274,"end_word":4340,"intents":[{"intent":"Provide advice","confidence_score":0.0014919273}]},{"text":"Now often what would happen is if you nominated for your daughter, Mhmm. then whoever you have as a guardian Yep. would then usually be the the one kind of managing things and making sure it's all correct. Okay.","start_word":4302,"end_word":4340,"intents":[{"intent":"Confirm identity","confidence_score":0.01031481}]},{"text":"sometimes what people do is that they can have set up, like, a testamentary trust.","start_word":4373,"end_word":4387,"intents":[{"intent":"Set up testamentary trust","confidence_score":0.11846468}]},{"text":"But the best person for that would be a lawyer. Like a family lawyer?","start_word":4418,"end_word":4431,"intents":[{"intent":"Find a lawyer","confidence_score":0.50323755}]},{"text":"If you do struggle and you do want assistance, just just let me know because I can Yep. always send you the details of the firm that we work closely with. They Yeah. do work all around Australia. So if Awesome. it is and they can be able to provide you a bit more guidance in regards to it and Mhmm. how it all kind of works for Yeah.","start_word":4516,"end_word":4584,"intents":[{"intent":"Provide guidance and advice","confidence_score":0.00012912569}]},{"text":"Oh, Trying to get her set up financially early. That's it.","start_word":4736,"end_word":4746,"intents":[{"intent":"Set up financially","confidence_score":0.61195886}]},{"text":"I'm actually expecting a little daughter as well, so Oh, very wow.","start_word":4748,"end_word":4759,"intents":[{"intent":"Expect a daughter","confidence_score":0.043604184}]},{"text":"I have here that your main kind of focus, obviously, if we couldn't get your income protection, was to build up a bit of an, like, emergency savings account. Mhmm.","start_word":4854,"end_word":4883,"intents":[{"intent":"Build emergency savings account","confidence_score":0.7127926},{"intent":"Maintain income protection","confidence_score":0.001966246}]},{"text":"So So then when I started, the first two months, I was only on $28 an hour, and my expenses were my last offer was adjusted to work at the RBA, you know, making $4,000 Yeah.","start_word":4992,"end_word":5027,"intents":[{"intent":"Adjust expenses","confidence_score":0.3268308}]},{"text":"least you have a bit of a, like, you know how to how to save and do it. It's just a matter of adjusting lifestyle, like you said, which which Yeah. happens with with Yeah. changes.","start_word":5186,"end_word":5221,"intents":[{"intent":"Discuss saving and lifestyle changes","confidence_score":0.00038351878}]},{"text":"Cost of living is ridiculous.","start_word":5341,"end_word":5345,"intents":[{"intent":"Discuss cost of living","confidence_score":0.03400118}]},{"text":"So at the moment, we have you invested in your high growth portfolio. Yes.","start_word":5620,"end_word":5633,"intents":[{"intent":"Evaluate investment portfolio","confidence_score":0.01575374}]},{"text":"Now when it actually comes to how the money is invested, though, we have 90% in the gross assets, which is like your Australian shares, international shares, like your property as well, and Yep. that is ultimately what's going to grow the most for you. And then we do have about 10 in defensive, like your cash, your gold, your fixed interest. Limit Yep.","start_word":5744,"end_word":5807,"intents":[{"intent":"Assess investing options","confidence_score":0.00077525113}]},{"text":"So do you have access to your emails at the moment or Yeah.","start_word":6181,"end_word":6193,"intents":[{"intent":"Access emails","confidence_score":0.002923834}]},{"text":"So I have just sent you an email just for the the documents again to run through with you. Yep.","start_word":6207,"end_word":6226,"intents":[{"intent":"Review files","confidence_score":0.000011671411}]},{"text":"Now we have changed software since we spoke last time, so it might look a bit different to what you are used to. Yep.","start_word":6228,"end_word":6251,"intents":[{"intent":"Understand software changes","confidence_score":0.021454552}]},{"text":"It has grown quite a bit the last couple Yep. of years, which is Yep. great and obviously helps build towards your retirement.","start_word":6340,"end_word":6362,"intents":[{"intent":"Discuss retirement plans","confidence_score":0.16093536}]},{"text":"but what do you advise on TPD? Is it really worth it?","start_word":6411,"end_word":6422,"intents":[{"intent":"Question tpd coverage","confidence_score":0.000014733561}]},{"text":"Now it also comes down to then the type of insurance cover your friend has, Yep. whether that was underwritten.","start_word":6713,"end_word":6732,"intents":[{"intent":"Discuss insurance coverage","confidence_score":0.05519778}]},{"text":"Now it also comes down to then the type of insurance cover your friend has, Yep. whether that was underwritten. Now the good thing with Neos is that you do have tailored covers for you. And if something ever were to happen, yes, there's still a criteria that you have to tick. Yep.","start_word":6713,"end_word":6765,"intents":[{"intent":"Discuss benefits of coverage","confidence_score":0.0009369267}]},{"text":"PPD.","start_word":6790,"end_word":6790,"intents":[{"intent":"Define life","confidence_score":0.0019250455}]},{"text":"I think it's good to have Yep. because if something were to happen, I would be like, okay. Well, my family would struggle without Yep. my income, but then, also, I could never go back to work. Now I also have quite a long time until retirement. So that is a pretty large financial impact Yep.","start_word":6848,"end_word":6903,"intents":[{"intent":"Discuss personal financial impact","confidence_score":0.00071716215}]},{"text":"Now it just says a lump sum payment paid out to you.","start_word":6909,"end_word":6920,"intents":[{"intent":"Inquire about lump sum payment","confidence_score":0.017754156}]},{"text":"Now it just says a lump sum payment paid out to you. So at the moment, it's about that 687. Let me just triple check if that's right. Yeah.","start_word":6909,"end_word":6937,"intents":[{"intent":"Confirm payment plan","confidence_score":0.00078506913}]},{"text":"It's harder to claim on, but the ramification can be quite severe if you don't have it in place, especially Yes.","start_word":7015,"end_word":7035,"intents":[{"intent":"Discuss ramifications of covering.","confidence_score":9.42066e-7}]},{"text":"So for the the 2,095 that you Yep. pay, it is for both of them.","start_word":7079,"end_word":7093,"intents":[{"intent":"Discuss policy","confidence_score":0.00011598364}]},{"text":"So for the the 2,095 that you Yep. pay, it is for both of them. Okay.","start_word":7079,"end_word":7094,"intents":[{"intent":"Discuss claims","confidence_score":0.27388686}]},{"text":"But, yes, just have a think about, obviously, if something would happen to you and you can't work, would your, you know, your wife's income support, because it could be quite financial, obviously, impact if something were to happen. Now, Yeah.","start_word":7258,"end_word":7298,"intents":[{"intent":"Discuss income support","confidence_score":0.0056750714}]},{"text":"at the same time as you're going through something traumatic.","start_word":7415,"end_word":7424,"intents":[{"intent":"Discuss traumatic events","confidence_score":0.002467874}]},{"text":"I'll I'll I'll talk with my wife as well.","start_word":7460,"end_word":7468,"intents":[{"intent":"Discuss with wife","confidence_score":0.32343373}]},{"text":"if I decide if I decide to cancel it, just use Yep. that money elsewhere, you could obviously do that obviously too. Correct.","start_word":7472,"end_word":7494,"intents":[{"intent":"Cancel policy","confidence_score":0.47787443}]},{"text":"So, overall, the last twelve months have been quite, turbulent, and you are in a high growth portfolio. Now in saying that, though, overall, your portfolio has still done pretty good given the market Yeah.","start_word":7734,"end_word":7768,"intents":[{"intent":"Discuss portfolio performance","confidence_score":0.1543935}]},{"text":"Now I would like to make one change for you if you are happy with that, Okay.","start_word":7796,"end_word":7812,"intents":[{"intent":"Make one change","confidence_score":0.6389014}]},{"text":"nature of investment sometimes too because how we design your portfolio is also for diversification.","start_word":7879,"end_word":7893,"intents":[{"intent":"Design portfolio","confidence_score":0.748421}]},{"text":"trying to buy and sell different investments in order to try to outperform the market, which Alright.","start_word":8003,"end_word":8019,"intents":[{"intent":"Outperform market","confidence_score":0.65061975}]},{"text":"But at the same time, we want to be proactive.","start_word":8145,"end_word":8154,"intents":[{"intent":"Take proactive approach","confidence_score":0.0022179806}]},{"text":"that would be swapping Bennelong for another investment called the beta shares a two hundred. Okay.","start_word":8224,"end_word":8239,"intents":[{"intent":"Swap investment","confidence_score":0.13324459}]},{"text":"send me research reports? Mhmm. Because Okay.","start_word":8907,"end_word":8913,"intents":[{"intent":"Send research reports","confidence_score":0.45046943}]},{"text":"If you have a portfolio that you are looking at as well, I could even do an analysis of the report Mhmm. Okay.","start_word":8972,"end_word":8994,"intents":[{"intent":"Analyze portfolio and information","confidence_score":0.000042943837}]},{"text":"Just send me an email with what you are looking at, how Yep. much you are looking at, and Yep. then I can just generate some reports and send that through to you, Yeah.","start_word":9076,"end_word":9109,"intents":[{"intent":"Generate and send recommendations","confidence_score":0.015968982}]},{"text":"Now when you go back through the email, we're almost at the end. You should see a OQ services guide next.","start_word":9212,"end_word":9232,"intents":[{"intent":"View oq services guide","confidence_score":0.0028627731}]},{"text":"Now next, do you have that o q services guide? The option to provide tax number? Was that one before then or no?","start_word":9347,"end_word":9369,"intents":[{"intent":"Inquire about tax number form","confidence_score":0.003621472}]},{"text":"if you're happy to do so, it will just ask you for a little signature on that one. Yep.","start_word":9532,"end_word":9550,"intents":[{"intent":"Ask for signature","confidence_score":0.08055125}]},{"text":"And then I think once you've added that, it should say validate. Yes. When you press validate, it will then load, and then that will send it back to myself. Yep.","start_word":9685,"end_word":9715,"intents":[{"intent":"Validate service agreement","confidence_score":0.0030032771}]},{"text":"And I will also get my colleague, Whitlam, to email out those beneficiary forms for Awesome. your supervisor so we can get that sorted for Yeah.","start_word":9772,"end_word":9797,"intents":[{"intent":"Send beneficiary forms","confidence_score":0.020892411}]},{"text":"are you able to just tell me how Yeah. much I started with when I started when I first joined you guys?","start_word":10120,"end_word":10141,"intents":[{"intent":"Share information","confidence_score":0.0042556496}]}]},"sentiments":{"segments":[{"text":"Hi. Speaking.","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":0.11898326128721236},{"text":"Good afternoon. This is Veronica from Nextiva Financial.","start_word":2,"end_word":9,"sentiment":"positive","sentiment_score":0.3712126016616822},{"text":"How are you?","start_word":10,"end_word":12,"sentiment":"neutral","sentiment_score":0.311515748500824},{"text":"I'm good. How are you?","start_word":13,"end_word":17,"sentiment":"positive","sentiment_score":0.4395502805709839},{"text":"Yeah.","start_word":18,"end_word":18,"sentiment":"neutral","sentiment_score":0.3064415156841278},{"text":"I'm good.","start_word":19,"end_word":20,"sentiment":"positive","sentiment_score":0.35771599411964417},{"text":"How you been? I I heard you were sick. yeah. Well, it's actually a bit a bit of news on my end, but I'm actually pregnant. So that's why Oh, I have con to say it congratulations. off.","start_word":21,"end_word":58,"sentiment":"neutral","sentiment_score":-0.01674603670835495},{"text":"That's beautiful Yeah. to hear. Congratulations.","start_word":59,"end_word":64,"sentiment":"positive","sentiment_score":0.5089934468269348},{"text":"Yeah.","start_word":65,"end_word":65,"sentiment":"neutral","sentiment_score":0.29715460538864136},{"text":"Thank you.","start_word":66,"end_word":67,"sentiment":"positive","sentiment_score":0.43174099922180176},{"text":"So, obviously, bit of ups and downs, and that was just one of those days. So Yeah. I apologize I could I imagine. couldn't make No. it It's to the okay. appointment. That's okay. Do you have time for your interview now? Yeah. Of course. Yeah. Yep.","start_word":68,"end_word":114,"sentiment":"neutral","sentiment_score":-0.0410686731338501},{"text":"Beautiful.","start_word":115,"end_word":115,"sentiment":"positive","sentiment_score":0.4155434966087342},{"text":"Now just before I do go any further, just so you should all just need to let you know that our calls are being recorded for quality and coaching purposes, if that's okay. Yep. Yep. Perfect. And just for security purposes, even though I can hear that it is you, can I just get you to confirm your full name, date of birth, and address, please? Yep. So it's fifth of the sixth ninety five, Mhmm. 12 Corry Avenue, Dallas 3047. And what Yep. else did you say? Email address? Just full name. Oh, Burak Passak. Yep.","start_word":116,"end_word":212,"sentiment":"neutral","sentiment_score":0.06158836558461189},{"text":"Beautiful.","start_word":213,"end_word":213,"sentiment":"positive","sentiment_score":0.3972752392292022},{"text":"Now before I do kind of jump into things as well there with you, I do like to start by asking if there is anything specific you would like to go over a bit more details today or any particular just a bit of an update and see kind of where everything's at. No. I just wanted to just, you know, ask some just more more generic questions. It's like, Mhmm. I want to know more about, you know because I remember at one stage, I tried to ask because I switched jobs recently, and I was sort of in a bit of a pickle because what happened Yep. was during the time I found my new job, they're in an EBA agreement, and they're Yes. sort of having negotiations.","start_word":214,"end_word":343,"sentiment":"neutral","sentiment_score":-0.007819521240890026},{"text":"And because I just started that company, I wasn't entitled to getting their pay rise. So I'll start on a lower wage, and it was basically affecting me financially because, like, Mhmm.","start_word":344,"end_word":375,"sentiment":"negative","sentiment_score":-0.4904966056346894},{"text":"Yeah.","start_word":376,"end_word":376,"sentiment":"neutral","sentiment_score":-0.29720133543014526},{"text":"you know, big pay drop sort of thing.","start_word":377,"end_word":384,"sentiment":"negative","sentiment_score":-0.3737434148788452},{"text":"So I asked the question of if I was able to withdraw my super, but Yes. apparently, it was more like, no.","start_word":385,"end_word":406,"sentiment":"neutral","sentiment_score":-0.17783112823963165},{"text":"You can't unless you're unemployed and your home loan's in, like, air a's or some shit like that. I'm like, oh, what the hell?","start_word":407,"end_word":430,"sentiment":"negative","sentiment_score":-0.4271318316459656},{"text":"I just want to know more Yep. about that kind of thing. Like, you know, is that how it really is?","start_word":431,"end_word":451,"sentiment":"neutral","sentiment_score":-0.22931122779846191},{"text":"Like, do I have to be in that really much of a bad pickle in order to pull out from my super?","start_word":452,"end_word":473,"sentiment":"negative","sentiment_score":-0.48412618041038513},{"text":"Yeah. Sorry. Super. They make it there's very strict regulations because, obviously, the function is to decide for your retirement. So they are very strict of when you can actually access super. Mhmm. Okay. So one of the condition of release is turning 60 and stop working. Obviously, you got a little while until then. Yeah. Other.","start_word":474,"end_word":530,"sentiment":"neutral","sentiment_score":-0.23121888935565948},{"text":"The other true scenarios is financial hardship.","start_word":531,"end_word":537,"sentiment":"negative","sentiment_score":-0.34608155488967896},{"text":"Now that is kind of what you touched on, which is where you are on Centrelink for twenty six weeks.","start_word":538,"end_word":557,"sentiment":"neutral","sentiment_score":-0.2200849801301956},{"text":"You cannot meet your your payments or anything like that, and you are in, like, severe financial hardship.","start_word":558,"end_word":575,"sentiment":"negative","sentiment_score":-0.4669424593448639},{"text":"In those situations, you can access a bit of super. Or the other one is on the compassionate ground, which is if you have a essential surgery or anything like that coming up Yep.","start_word":576,"end_word":609,"sentiment":"neutral","sentiment_score":-0.17609208822250366},{"text":"that you cannot afford to pay for yourself.","start_word":610,"end_word":617,"sentiment":"negative","sentiment_score":-0.4739095866680145},{"text":"So a lot of the Right. time, it's, like, dental and stuff like that. Yeah. Because I was yeah. Because I was still I was gonna ask that question about the medical part too because I want to know what it was like for medical part there. If I was to go and, like, for example, get a surgery done, but it's gonna be out of pocket because I I do have hang second. Yeah. Can you get out of the Yep. room, please? Bubbles on the phone. Bellagio, Bubbles on the phone. Can you get out of the room? It's important, please. You can sleep in the other room. Come on. Come on. Hang on. I just got my daughter in the room.","start_word":618,"end_word":741,"sentiment":"neutral","sentiment_score":-0.13934887386858463},{"text":"No. I don't feel great. Come on, Fuck.","start_word":742,"end_word":749,"sentiment":"negative","sentiment_score":-0.6343992352485657},{"text":"I'm on the 33. I have a check. I have a check. Come on. Well, you can stay there then. Well, I'm leaving you here. Okay? Yeah. Sorry. Yeah. Yeah. Just more of the medical part. So I should say because I was looking at getting a a surgery sort of done. And, Mhmm. obviously, I've got private health, but I was more to see Yes. if I was able to get through my super as well. Is that something was it Every surgery or is it just like medically, like, important surgeries? It's more medically important where you can't like, it's an essential surgery that you can't pay for. So let's say you wanted to do a cosmetic surgery, Yeah. then Not more because that they I'll see more bariatric. Like, stomach. is it something that the doctor has said you need? Well, if if I was to go ahead with it, yes. But, obviously, Okay. you know, the doctor did say that, you know, look. You need to sort of do lose some weight. You are sort of Mhmm. obese, and you need to, like, you know, lose some weight because it's medically affecting you. But then again, I have sort Mhmm. of started a little bit of weight. But if it Yeah. from a doc from a doctor's perspective and a specialist perspective, they Yep. said that I'm in that I'm fully entitled to go through like that. So I could paperwork for your super, and then they Yes. lodge it to your super, and so it pays them out sort of thing. Yes. That is the case. So if it is a situation where you have a doctor saying, yeah, this is something that that you need or that they support, they need to sign the documents, Yep. And then, definitely, that is something that we can assist and help you with. Do you know how much it's costing or not really Yeah. I at do. that stage? That that Yeah? that I do know how much it's costing. That's why I sorta Mhmm. did pull out the private health Yes. because, obviously, private health can cover up to 80% of it, which fit out of pocket. You're only, like, five out of pocket. But if it was Mhmm. straight up through the super, it's 30,000. And I couldn't justify Okay. that. You know what Yes. I mean? Because a lot of super Because, has come obviously, a long that way would from be when fine. I first bought it in, like, 2018 Yes. or 2019. It's Mhmm. come up such a long way, and I'm like, I don't Yes. wanna really lose all that work that you guys did just for, like, some day I could just get done or just, you know, stick my mind to it and just, you know, go to the bloody gym sort To of do thing. yeah. Yeah. Obviously, have a think about it. What I can do is I can get the just so you have the the email details of No. it. No. No. I'm not If really, like, going I'm not going no. off Okay. it now. Yeah. Like, we're not Okay. doing it now, but it was Yeah. something I was looking at. But now it's out of the picture because I Okay. obviously, the life insurance now too sort of thing, but that's Yep. out of the picture. But for future, Okay. you never know what can happen. Yeah. Good Now to know because, can that yes, also it's called compassionate can that no. yeah. Can that also fall into my immediate family? Let's say my daughter needed surgery. Unfortunately, no. It is for you. For me. Yeah. Yep. Okay. So for your your kids, Yep. that would then be, like, child trauma cover Okay. would be where that would come into play where Alright. you can ensure your your kids if something were to happen. Okay. Then that's done. Yes. But Okay. if Mhmm. if it's ever a situation that you need to access anything for any medical expenses or or something and you're not sure, just give me a call or even Yep. send me an email, Yep. and then we can kind of have a look at things further if that is something you want Yep. to explore further. But, obviously, like you said, taking a big chunk out of super will also obviously impact that. So, Yeah. obviously, yeah, something to be mindful of. But then at the same time, if it is an essential surgery that you do need and you, Mhmm. you know, struggle financially, if Yep. if you need it, you need it. You know? Yep. Yep. Yep.","start_word":750,"end_word":1540,"sentiment":"neutral","sentiment_score":-0.05034540013401909},{"text":"Perfect.","start_word":1541,"end_word":1541,"sentiment":"positive","sentiment_score":0.4073766171932221},{"text":"Now what I might run through with you first, just a Mhmm. bit of an updated fact find just Yep. to see if there is anything major that has changed in your life, if we do need to make any changes to your advice at all. Yep. So just kind of bear with me as I go through this. Now personal information, I have you down here as married with financial dependence. Is that still Yep. the case? Yep. Yep. Perfect. And I do have next up Ken your wife. Yep. Yep. If something were to happen, phone number ending on 459. Yes. Now you said you've had a bit of a change in employment? Yep. Yeah. So what do you do now? So I was at the RBA, the Reserve Mhmm. Bank, sort of Yes. moved from there, and I've gone down to Arma Guard. Oh my god. Yeah. So we'd like the the trucks with the Yeah. The Cash money in Transit and stuff. guys. Yeah. Yeah. But I'm more on the discreet side. Now I remember when you when we were talking about income protection, Yes. oh, we weren't able to get it because of the security field. Right? Correct. But, Because of the the gun more so. yes, Yes. what about with ArmaGuard? Because I sort of fall on the transport. Do you carry that weapon? Yeah. Yeah. That's the tricky part. If you did not, then that could be different. But because in insurance minds, Yeah. they are like, yes. It's transport, but you are transferring valuable items. You do carry a gun. So the risk is obviously there for the need to carry a gun Okay. even though it could obviously be super safe. From the insurance point of view, it's like, well, if you need a gun, that And yeah. obviously Okay. poses Now a risk. is that the reason why I can't get it through Super Bowl? But if I have to go and get it, like, standalone, I can. Right? Or not with all supers? I It mean, was all with insurances? all insurance. So it was all income protection, both inside and outside because they basically have the same criteria. And now whether you pay for it outside or inside so far, it's completely up to you that their kind of eligibility requirements is the same whether you fund it from super or not. Right. Right. Yeah. Right. Okay. So if your situation ever changed, even if you are secure that if you don't care again, let me know. We can No. then I'm reassess not there's things there's for no you. way in hell. I'm gonna do security Yeah. with that carrier gun. Like, I can't justify No. I see that. yeah. I can't justify standing there, you know, like, I I Yeah. thought I don't sound bad, but I looked down upon them. Look at this guy from my Yeah. gun. You know? What is he? Just standing Yeah. there. We're gonna be calling the cops. Well, no. It's Well, especially everything going on in the world, you yeah. know, as Yeah. Yeah. well. No. No. That's alright. Okay. That's alright. Yeah. Yeah. Now when did you start there, did you say? I started there in March, March 13. March.","start_word":1542,"end_word":2093,"sentiment":"neutral","sentiment_score":-0.04074467235730718},{"text":"Perfect. And you're enjoying it so far?","start_word":2094,"end_word":2100,"sentiment":"positive","sentiment_score":0.4507356286048889},{"text":"Oh, yeah.","start_word":2101,"end_word":2102,"sentiment":"neutral","sentiment_score":0.18549808859825137},{"text":"I love it a 100%. Yes. So much freedom.","start_word":2103,"end_word":2111,"sentiment":"positive","sentiment_score":0.6915931105613708},{"text":"Are you still working full time? Yes. Still full time. Yep. Yep. Yeah. And is it more like shift works, or is it No. pretty No. consistent? No. There's no more shift work. So that's RBA, obviously, as you know, it was twelve hour shifts, Monday to Friday. Yeah. I mean, like, Monday to Sunday, really, but this one's more Yeah. just Monday to Friday, you know, five to six, and, you know, Yeah. finish there's no finish time. But, usually, Okay.","start_word":2112,"end_word":2193,"sentiment":"neutral","sentiment_score":0.010498978197574615},{"text":"I finish early, so it's good. Oh, that's good for the family too.","start_word":2194,"end_word":2206,"sentiment":"positive","sentiment_score":0.4329354465007782},{"text":"Yeah. Yeah. That's A bit it. more time. Yeah. Income wise, do you know where Now the income? Yes. that's a tricky part because Mhmm. when I first started here, they're Yep. in a like, they're fighting for EBA. I think it's like all of Victoria. I don't know if it's all of. Mhmm. But so I was technically still on the 2021 agreement, which was only, like, 20 Okay. $8 an hour. That's the Mhmm. reason why I had called up and said, hey. Listen. Look. I'm I'm bloody struggling because Yeah. from the money I was making at the RBA, which the overtime and all this stuff, you know, it was like $4 a fortnight. It was pretty bloody good. But when I came Yeah. here, it's like, hang on. I'm only making, like, $900 a week. What the you know? Yeah. What the hell? Yeah. Yeah. Yeah. So then Yeah. I signed something called an MOU, which then Mhmm. bumped me up to, like, the interim pay rise, which is Mhmm. about $39 an hour. But Mhmm. they're still in agreements and, like, negotiations and yada yada yada. So Okay. we don't know where we stand. I can't even tell Okay. you what I make a yearly. I could tell you what I make an hour, and you can sort of do Mhmm. the calculations based Yep. off the 30 That's eight hours. fine. Yep. So So yeah. about It's 30 about nine in hours. yeah. And how many So hours two do you do? forty hour weeks. Forty hour weeks. And is that calculated on, like, fifty weeks or, like, fifty It's two? Do you know? it's it's where we we we work as no breaks. We work Okay. three sixty five. Yeah. Okay.","start_word":2207,"end_word":2504,"sentiment":"neutral","sentiment_score":-0.03595885453158177},{"text":"Perfect.","start_word":2505,"end_word":2505,"sentiment":"positive","sentiment_score":0.42273369431495667},{"text":"And five days a week? Yep. Five days work. Yeah. Okay. No. That's fine. And 39 per hour is before or after tax? This is before tax. Before tax. Okay.","start_word":2506,"end_word":2535,"sentiment":"neutral","sentiment_score":0.06404800713062286},{"text":"Great. Perfect. Now I can use that.","start_word":2536,"end_word":2542,"sentiment":"positive","sentiment_score":0.5547977685928345},{"text":"And in terms of super for your new employer, Mhmm. is that still the same? Is that just, like, the standard 12% contribution, or do you I know can if check there's on any the I can check on the payslip, because I think I get paid weekly now. Let Yes. me see if I Oh, good. Yeah. oh, let me have a look. It is employee contribution Mhmm. Doesn't really tell me the percentage, but it tells me the amount. That's okay. I can use them. Okay. So the amount I get for Yep. this pay was to HUB24 Superfund was Mhmm. $1.67.08. 0.08. Beautiful. I can use that. Most of the time, it's just under 12%, but I can Yep. just use that figure Probably just it just to double is. check. Well, they're Yeah. all able to play some of that at the moment because I know what they're doing. So Yeah. sometimes I get It's more, sometimes sometimes I get like less that. a week. Yeah. Yeah. It's sometimes like that often with, like, a lot of the government jobs as well. I have the same with, like, nurses or school teachers and stuff sometimes as well. Sometimes, Mhmm. like, the big truck companies, they have the same when they go through union and stuff.","start_word":2543,"end_word":2761,"sentiment":"neutral","sentiment_score":0.03005431160398814},{"text":"It's a bit of a mess sometimes.","start_word":2762,"end_word":2768,"sentiment":"negative","sentiment_score":-0.40714406967163086},{"text":"Asset wise, I Yep. have your property. Last was valued at about $5.80. Do you Uh-huh. know if that's changed at all? Yeah. 100% it has. Give me one sec. So I did get evaluated. Got evaluated about seven months ago. Yeah. Oh, Give yeah? me a sec. Yeah. Can you get that for a second? Let me just run that email. K. So I got evaluated. So I want to draw some money for some renovations. Because Mhmm. when I bought the property, I did spend a fair bit. Yep. Give me a sec. Lord. Excuse me.","start_word":2769,"end_word":2866,"sentiment":"neutral","sentiment_score":-0.0013664247235283256},{"text":"Oh, fuck.","start_word":2867,"end_word":2868,"sentiment":"negative","sentiment_score":-0.41898080706596375},{"text":"I don't know where the email is. But that was they said to me it was roughly, like, this was, like, six months ago. They they said it was about Mhmm. the $6.50 mark. Okay. I'll Yep. just So put that's 6 that's 50. that's what I'm Could just be bouncing off here. yeah. No. That's still a nice increase. Sorry. 100%. And with the mortgage now I had it at $4.40. Yep. Yep. Do you know where that's at roughly? Yeah. I'll check it now. Check. Yep. Because I did pull out some money. Mhmm. I did add Oh, on to yeah. To the do property the renovation. to your renovations. Yep. Just log in. Alright. So my mortgage so you got it as again? Mhmm. $4.40. I've got here so it's on '4 29185. Oh, yes? And then I've got the when I pulled out the extra money, I pulled Mhmm. out an extra with an extra 30, but I've got 26,000 owing on that. 26.","start_word":2869,"end_word":3036,"sentiment":"neutral","sentiment_score":-0.038030955940485},{"text":"Perfect.","start_word":3037,"end_word":3037,"sentiment":"positive","sentiment_score":0.33877676725387573},{"text":"So 26 on the redraw. Right. Now your motor vehicle varied Yep. at about 47 and then the hobby car about 25. Is that still the case roughly? Yeah. So I still got the same cars, but I did buy another Mhmm. I brought another weekender.","start_word":3038,"end_word":3083,"sentiment":"neutral","sentiment_score":0.05526157650772645},{"text":"Yes. So that's that's gonna be a true asset because it's gonna be like a weekend car.","start_word":3084,"end_word":3100,"sentiment":"positive","sentiment_score":0.629102349281311},{"text":"It's a restoration project sort of thing. Yes. Do you wanna know what it is, or just we can write Yes, please. Yep. down the law? If Yeah. if It's you a do, that'd yeah.","start_word":3101,"end_word":3135,"sentiment":"neutral","sentiment_score":0.10507066547870636},{"text":"be great.","start_word":3136,"end_word":3137,"sentiment":"positive","sentiment_score":0.4125115275382995},{"text":"It's a it's a 1973 Yep. Mercedes Benz Yeah. February SE. Alrighty. And then just on the sides, the w one one Beautiful. six. Okay.","start_word":3138,"end_word":3162,"sentiment":"neutral","sentiment_score":0.08682382106781006},{"text":"Perfect.","start_word":3163,"end_word":3163,"sentiment":"positive","sentiment_score":0.38094520568847656},{"text":"Yep. And how much is that one worth, So, would you currently, say? I got it evaluated by things by Shannons and Infusias, Mhmm. and it came back as the way he's in the state by now was 25. Oh, nice. Yeah. And did you buy it outright, or is there a I loan bought attached it I bought to it it? for $2,000, man. Wow. Really? Yeah. Yeah. Jeez. Yeah. That's Yeah. good Yeah. return. That's that's No.","start_word":3164,"end_word":3242,"sentiment":"neutral","sentiment_score":0.038375068455934525},{"text":"a very I'll no.","start_word":3243,"end_word":3246,"sentiment":"negative","sentiment_score":-0.3343125581741333},{"text":"smart The investment. the the the the person I bought it from, he sorta owed me a favor. So I got him a job at the RBA. Yeah. And he goes, oh, look. You know, it's my granddad's car. I'm like, look. You know? Just sell it for whatever you're selling Yeah. for. He goes, do Yeah. you want it? I said, what do you want for it? He goes, $2. And I just said, yep. Yep. Yoink. Well, especially if you cannot know a thing or two about cars Oh, yeah. And or, I understand you know, what I did. So then when I when I first got it, I rang up Shannon, and I said, look. Can I get this evaluated, please? I wanna yeah. get insured. What can I get it up to insured for? And he goes, the measurements come back to 30, but he goes, you can decide between this and this what you want. I said, oh, we'll see 25. You know? He goes, yep. Done. Yes. Okay. That's No. cool. Happy days.","start_word":3247,"end_word":3425,"sentiment":"neutral","sentiment_score":-0.0159238676446901},{"text":"Oh, that's good.","start_word":3426,"end_word":3428,"sentiment":"positive","sentiment_score":0.4823396205902099},{"text":"Yeah. Very good bargain, Needs a man. needs a bit of work, but no. It's alright. Yeah. Especially Yeah. with the old cars as Oh, well, it's they can it's be a tank. you know, they I don't don't know if you know much, but it's the first Mercedes not too much. s class, so Yeah.","start_word":3429,"end_word":3484,"sentiment":"neutral","sentiment_score":0.004348777700215578},{"text":"it's pretty good.","start_word":3485,"end_word":3487,"sentiment":"positive","sentiment_score":0.5765190124511719},{"text":"Yeah. Especially with, like, the older ones, they retain their value and they even go up in value, whereas new cars appreciate as soon as they Nah. leave That's the workshop.","start_word":3488,"end_word":3518,"sentiment":"neutral","sentiment_score":0.036937080323696136},{"text":"rubbish.","start_word":3519,"end_word":3519,"sentiment":"negative","sentiment_score":-0.3657549023628235},{"text":"Rubbish. Yeah. Beautiful. Now health and lifestyle wise, still have you down as a nonsmoker? Yep. Still not on my phone. Yep. And have you had any changes to your health? Any injuries or any new health issues or anything? No. No. Is there anything No. I've got? And I think you guys know about it was the hernia that I had, the hernia surgery. Yes. Yep. But I think Mhmm. it's sorta like, I've just been lazy about it just because I've been working so much. I need Yeah. to get that rechecked because I think it's maybe, like, reopened up, and I've just been A bit lazy. of a flare But up. but Yeah. I think it's coming back, but what a mess. On that. We're gonna do because a bit of a dilemma now, you see, because when I had that surgery, that was done through work cover through my workplace, and Yes. they were they're private. So they did everything privately, private self insured. But now because Yes. I work in the security industry and I work at Armaguard and they're always carrying money and we're carrying good money, I don't Yeah. carry the money because I do discreet services, but I Yep. carry the notes. But that could that you know, there's always this thing where they might turn and say, well, hang on. This reopened because you're working in a home and got drafted. I don't want that stuff. So I've just said, Yeah. Yeah. yeah. Let's see what happens. I might go see a Okay. doctor. We've got private health, but, yeah, it's about Yep. it. Yeah. And is it causing you issues at work, or is it more No. No. just No. kind No of discomfort? issues. It's just it's Yep. just uncomfortable. Yeah. Yep. Okay. Perfect. But, otherwise, no issues, kind of? No. No. No. Knock And on do wood. you guys have that's good. Estate planning wise, do Say you guys have a a estate planning again? wise? Do you have Sorry? a will or power of attorney in place? No. I don't think so. No. No. That's all good. Now I can see here as well. So with your super and insurances, we do currently have two nominations for your insurances if something were to happen to you. Now apologies if I mispronounce these names, My daughter. but Roya at 20%? Ria. Yeah. My daughter. Right. Yeah. Beautiful. And then Gaultarine at 80? Yeah. Go, sir. Yeah. Beautiful. Yeah. Now and is that your wife? Yeah. That's correct. Yeah. Yeah. Perfect. Now I don't have a nomination for your super, though. So I have Okay. them in place for your insurances, but not for your super. Right. Do you still have the form for your hub 24 or or not No. really? So the last the last form I received was the one from you guys at o h v one for the life insurance, but that one was on Yes. BT Panorama. And I Okay. think I received Yep. one with Hub 24. Okay. So I will get the Mhmm. team to send that back out to you. Now Yep. do you have access to a printer, or do you prefer post? I'd like if you email it to me, I can get it printed out. Okay. Yep. Yeah.","start_word":3520,"end_word":4080,"sentiment":"neutral","sentiment_score":-0.029941985572882513},{"text":"That's So what quicker. I will do is I will get my colleague, Whitlam, through email that to you. That way, you have it in your inbox as well.","start_word":4081,"end_word":4109,"sentiment":"positive","sentiment_score":0.4799222946166992},{"text":"Yep. If something Yep. were to happen or misplaced it, Yep. that would just be for your hub 20 4 super. Yep. Like I said, we have your insurances sorted. It is just Yeah. for your super, making Now sure quick we have question that in place. regarding the the it's got to be something that happened to me. Now, obviously, my daughter is only four. Is Yes. there something in place that we could do that, you know, look, the funds can go into an account or or a trust or something to to which she's up to age of 18. And then when she's 18, she could, you know, use that sort of thing. Is there something like that? Is there such a thing? Yes. There Because is such what's a a what's thing. a four year old gonna do with, you know, you know, it's yeah. Yeah. Now often because it gets a little bit more complex estate planning wise, Mhmm. it would be because I can't give you any legal advice because I'm Mhmm. not a lawyer, it would be a a lawyer will be the best person. Now often what would happen is if you nominated for your daughter, Mhmm. then whoever you have as a guardian Yep. would then usually be the the one kind of managing things and making sure it's all correct. Okay. So if that is your wife, for example, then that would be like, she would then have kind of authority to, you know, make sure that's all good. Mhmm. But Okay. sometimes what people do is that they can have set up, like, a testamentary trust. So if something were to happen, you can also have a will, and then in the will, like, provide you with a a bit more context in regards to that protection. But the best person for that would be a lawyer. Like a family lawyer? Yes. Well, a state Yes. training lawyer sort of thing. Yeah? Yeah. Most estate planning lawyers would would cover it. They would pretty versatile in that. Do you guys have someone that you know that you could speak to, No. or I do mean, I you could like probably I I could find someone, but now because okay. you've mentioned that sort of thing. It just came Yeah. to my head now, but there's I'm sure there's plenty around this area too. Yeah. Okay. If you do struggle and you do want assistance, just just let me know because I can Yep. always send you the details of the firm that we work closely with. They Yeah. do work all around Australia.","start_word":4110,"end_word":4553,"sentiment":"neutral","sentiment_score":0.009358432135536329},{"text":"So if Awesome.","start_word":4554,"end_word":4556,"sentiment":"positive","sentiment_score":0.3899330794811249},{"text":"it is and they can be able to provide you a bit more guidance in regards to it and Mhmm. how it all kind of works for Yeah. minors. The good thing with her being so young, though, is Mhmm. that if something were to happen, right now, it's tax free to her. Okay. So there are tax consequences if Yep. a child is over 18. So still got plenty of time, Okay. but Yeah. at the moment, And if something what were about to for happen, the what about for the mhmm, spouse? Is there a tax in that as tax well? free. Completely Okay. tax free regardless Okay. of age. Yep. Yeah. Awesome. If it's just children when they're classified as a financial dependent, Okay. so which she is at the moment. So Okay. right No. now, if Actually, something were she works to happen, full time. She tax works free. at Kohl's. As a a four year old, did you say? Yeah. Yeah.","start_word":4557,"end_word":4722,"sentiment":"neutral","sentiment_score":0.10838478058576584},{"text":"That's cute, man. Very It's in ambitious trial by mode.","start_word":4723,"end_word":4732,"sentiment":"positive","sentiment_score":0.4990514814853668},{"text":"of you. Oh, Trying to get her set up financially early. That's it. That's it.","start_word":4733,"end_word":4747,"sentiment":"neutral","sentiment_score":0.24758071899414064},{"text":"I'm actually expecting a little daughter as well, so Oh, very wow. exciting.","start_word":4748,"end_word":4760,"sentiment":"positive","sentiment_score":0.5052844285964966},{"text":"Is this your first? Yeah. Second? Yeah. My first.","start_word":4761,"end_word":4769,"sentiment":"neutral","sentiment_score":0.2608358860015869},{"text":"Oh, wow. So it's gonna be good.","start_word":4770,"end_word":4776,"sentiment":"positive","sentiment_score":0.6717302799224854},{"text":"So I I miss my daughter when she was, like, a little baby. yeah. Like, she was now, No. like, running around, she's talking back to me. It's like, oh, okay. Let's Getting go a back bit to being, sappy. like, a five month old. You know? Just That's wait good. for wait for teenage years. Oh, That's no. wrong, darling. That's it. Oh, yeah.","start_word":4777,"end_word":4841,"sentiment":"neutral","sentiment_score":0.1034267321228981},{"text":"Alright. Beautiful.","start_word":4842,"end_word":4843,"sentiment":"positive","sentiment_score":0.4825756549835205},{"text":"Now, otherwise, when it comes to goals for you, Mhmm. I have here that your main kind of focus, obviously, if we couldn't get your income protection, was to build up a bit of an, like, emergency savings account. Mhmm. Obviously, with the changing work and everything like that Yep. and, obviously, rising prices, I understand that's probably been a little bit difficult. So But is what's that still happened kind is of yeah. yeah. That is still my goal. So I'll tell you almost Mhmm. the truth. So Yes. what happened was when I left the RBA and I came to ArmaGUARD, I had 12 and a half thousand dollars. Oh, nice. That Mhmm. wasn't my savings. So I saved that by just doing it over time. You know? Just Yeah. for a rainy day, and then I left this Yep. job. It was literally almost sudden. So So then when I started, the first two months, I was only on $28 an hour, and my expenses were my last offer was adjusted to work at the RBA, you know, making $4,000 Yeah. a fortnight. So everything Yep. was, like, adjust to accommodate that. So then what happened was, obviously, I'm only making $900, but my mortgage is, like, $700 a week, but then it was, like, 800 Yeah. bucks. Then our life insurance and the car rego's all came out once. Yeah. And the next thing I know, it's, like, 4,000, 5,060, all gone. And now I've got literally, like, zero. So I'm gonna start again, Yep. but I'm going it's I've done this phase once before. It always happens. Yes. I'll go through Yep. a phase where I'll have, like, you know, $34 saved, and then, oh, Yep. the rates have come.","start_word":4844,"end_word":5138,"sentiment":"neutral","sentiment_score":-0.04791843995325646},{"text":"This has come. That's come. It's like, fuck. It's Shit.","start_word":5139,"end_word":5148,"sentiment":"negative","sentiment_score":-0.5091130137443542},{"text":"Shit. everything's Shit. always at And once. it's all Yeah. gone straight away again. So it's Yeah. but, yeah, I'm starting from the bottom up again, but we'll Yep. yeah. It's it is what At it is. least you have a bit of a, like, you know how to how to save and do it. It's just a matter of adjusting lifestyle, like you said, which which Yeah. happens with with Yeah. changes. That's just What what we it do is. now is we sit there, like, every, like, every sort of year or close to a year. Alright. How much is that how much are the insurances? Let's Mhmm. compare Yep. the market. You know, if we're saving Yes. $10, Good. we're saving 10 Yes. bucks. But I mean, if it's not just just not 10 even, bucks, like, electricity. Oh, yeah. Well, No. Electricity I do that all the is fine. time. Only Electricity that time. is we've got solar. We don't really we're Yeah. in credit. You know? We just do that that Yeah. direct debit draw report and that sort of thing. But Yeah.","start_word":5149,"end_word":5336,"sentiment":"neutral","sentiment_score":-0.03934190422296524},{"text":"it's hard. You know? Cost of living is ridiculous.","start_word":5337,"end_word":5345,"sentiment":"negative","sentiment_score":-0.5231973528862},{"text":"It's, you know, I'm not But I'm not even, interested like, in shopping that's working. around Yeah. even, like, shopping around for utilities and stuff, like, we change it pretty often because, yeah, it's like, well, they don't really reward loyalty. Yeah. No. No. And that's the same with, like, I have a labrador, same with, like, health insurance for her. Yeah. It's like, you know, it just goes through the roof, and then Yeah. you're like, oh, well, you know, it it is worth comparing Yeah. prices for sure. It is. So yeah. The goal is to have a emergency fund again. But Yep. obviously well, come on. I'm on the phone. I'm on the phone. It's okay.","start_word":5346,"end_word":5464,"sentiment":"neutral","sentiment_score":-0.04322594031691551},{"text":"She can make the switch.","start_word":5465,"end_word":5469,"sentiment":"positive","sentiment_score":0.39680343866348267},{"text":"You go, please. How much? I'm on the phone. Can you see me there? Sorry. Veronica. No. That's Stay there. all good. I'll get it. I'm on the phone. I'm gonna tell mommy to get you in a second, please. This is important. Come on. We'll be quiet, can we? Thank you. Yep. Sorry. Yep. No. That's all good. Now it shouldn't be too much longer if you do need No. to No. No. to It's talk fine. to I've her. got no. No. It's over. Okay. Perfect. Mhmm. Now when it actually comes to your super investment story, now I know we have gone through your risk profile questionnaire a couple of times. So Yep. I won't go through all those questions again with you, but I do wanna just touch base to see how you are feeling with the level of risk and everything Yep. like that. Mhmm. So at the moment, we have you invested in your high growth portfolio. Yes. And, obviously, that is tailored for for people who are looking at getting as much growth as you possibly can out of super while you still have plenty of time. Now you Mhmm. have Yes. plenty of time in the market, obviously, for those fluctuations to come back around, Yep. but it's also someone who is, you know, comfortable seeing a bit of short term fluctuations in order to achieve that growth. Yep. So Yep. some years, it will, you know, be a bit what's going on in the market, and other Mhmm. years can be a little bit more turbulent. That is just the nature of the investment. Yep. Now when it actually comes to how the money is invested, though, we have 90% in the gross assets, which is like your Australian shares, international shares, like your property as well, and Yep.","start_word":5470,"end_word":5777,"sentiment":"neutral","sentiment_score":0.07137219486879064},{"text":"that is ultimately what's going to grow the most for you.","start_word":5778,"end_word":5788,"sentiment":"positive","sentiment_score":0.4742705225944519},{"text":"And then we do have about 10 in defensive, like your cash, your gold, your fixed interest. Limit Yep. fluctuations a little bit, but the main focus is growing your super. And when it comes to time frames, so making sure you have enough time in the market, we would like to see ideally at least eight years to retirement in a high growth portfolio, which Yep. you Mhmm. certainly have behind you. Are you still Yep. comfortable with, like, a high growth portfolio and Yeah. stuff?","start_word":5789,"end_word":5875,"sentiment":"neutral","sentiment_score":0.16174522042274475},{"text":"I'm I'm happy with Yep.","start_word":5876,"end_word":5880,"sentiment":"positive","sentiment_score":0.4478256106376648},{"text":"the way it's going because the other Yep. day look at the other day. The other month, I went on Mhmm. a hub 24, and I just want to see because we're comparing supers with my mates. And I don't have access to it now, but there was a Mhmm. time Yes. in the timeline where it jumped, like, a fair bit up. Yeah. Yeah. So And I'll that I'll always can happen. I was I was like, I was thinking, like, I'm on 50 or something. And then I looked at it, and I'm like, what the hell?","start_word":5881,"end_word":5979,"sentiment":"neutral","sentiment_score":-0.02193812094628811},{"text":"How the hell do I get $10?","start_word":5980,"end_word":5986,"sentiment":"negative","sentiment_score":-0.3535991311073303},{"text":"It was like I think it was, like, almost Yeah. overnight sort of thing. Yeah. Yeah.","start_word":5987,"end_word":6002,"sentiment":"neutral","sentiment_score":-0.1990946978330612},{"text":"So I was Because like, this that's is this is fucking sick.","start_word":6003,"end_word":6014,"sentiment":"negative","sentiment_score":-0.5544472932815552},{"text":"and that is the nature of a high growth portfolio as well, that you because you are in your your high growth, Yep. we do invest some of it in those speculative investments. Yep. Only a smaller portion, which is, like, your your smaller allocation. But these are the ones when things go really well, they can up a lot. But, obviously, Mhmm. they Okay. can fluctuate depending on what's going on in the market. So in a high growth portfolio, if you are looking on a monthly, you will see a bit of that. Sometimes it's like, oh, wow. Like, it's down a bit, and then next time it's like, oh, wow. It's jump up, depending on what is happening, which which is normal. Yes. Obviously, we look long term as well, and as long as it continues to go in the right direction long term and, Yep. obviously, then go well above the dips when they are, then you're heading in the right direction. So do you have access to your emails at the moment or Yeah. not I'll really do. right Yep. now? No. Yeah? I'll do. Okay.","start_word":6015,"end_word":6205,"sentiment":"neutral","sentiment_score":0.10128974169492722},{"text":"Beautiful.","start_word":6206,"end_word":6206,"sentiment":"positive","sentiment_score":0.46705955266952515},{"text":"So I have just sent you an email just for the the documents again to run through with you. Yep. Yep. Now we have changed software since we spoke last time, so it might look a bit different to what you are used to. Yep. It's kind of the same concept, though. If you click on the link where it says sign now, it Yep. would still allow you to view and look at everything before it prompts you to sign anything. Okay. So let me know if you can see the first one there, Yep. which is a summary of your super and insurances. Now you can see here that your super balance is at about 69,100 and Yep. 20, Yep.","start_word":6207,"end_word":6328,"sentiment":"neutral","sentiment_score":0.11417804658412932},{"text":"which is pretty good, especially from what you said as well. It has grown quite a bit the last couple Yep. of years, which is Yep. great and obviously helps build towards your retirement.","start_word":6329,"end_word":6362,"sentiment":"positive","sentiment_score":0.49486058950424194},{"text":"Mhmm. Now the next document oh, actually, sorry. Obviously, you have your insurances listed underneath that as well with meals, Yep. like your life and people. Now Fee. with insurance, and I've got this question. I was thinking about it a while, actually. Now life I understand, Yes. but what do you advise on TPD? Is it really worth it? Because from what I know, like, my mate, he's a Mhmm. he's an he's an amputee. He got he had Yeah. he had he had something called gang oh, he had gangrene. His liability had gangrene, Yeah. and Yes. that Yes. they cut off his foot. But Yeah. they rejected his claim for total disability Mhmm. because they're like Yep. to see I know it sounds bad. They said, hey. You still got two hands. You can go work in administration if you have to. So it's like And that's yeah. it's Now like, is it really still worth paying that money?","start_word":6363,"end_word":6524,"sentiment":"neutral","sentiment_score":-0.09664423188861504},{"text":"Because if that's the case, I might as well not pay for TPD and use that money elsewhere.","start_word":6525,"end_word":6542,"sentiment":"negative","sentiment_score":-0.3460405766963959},{"text":"Like, mhmm. maybe put it into something else instead of Yep. having to pay I don't know. I'm just saying it's that's Yep. what I'm thinking And of. I'm asking you. it is a good question. Now TPD is one of those covers that is the hardest to claim on because how it works is that you need to have through doctors Yeah. Yep. signing off on the fact that you cannot go back to work again. Now how that also works, though, is what you are qualified to do. Yeah. So at the same time, like, if you can't work in something you are qualified to do, Yep. then you're gonna get paid out if you can work in something. Like, for me, for example, if I were to have to amputate my leg, I can still work Yep. because I'm office based. So Yep. I'm not gonna get paid out. But Yep. if you are a truck driver, little bit harder. So it also comes down to that. Now it also comes down to then the type of insurance cover your friend has, Yep. whether that was underwritten.","start_word":6543,"end_word":6732,"sentiment":"neutral","sentiment_score":-0.036023966958256146},{"text":"Now the good thing with Neos is that you do have tailored covers for you.","start_word":6733,"end_word":6747,"sentiment":"positive","sentiment_score":0.5978075265884399},{"text":"And if something ever were to happen, yes, there's still a criteria that you have to tick. Yep. And because you carry a gun, they do make it harder Yep. because you do have that any daily living feature on your Yeah. PPD. So that's basically Yeah. it is a little bit harder that you have to obviously prove that you can't bath yourself, feed yourself, and stuff like that. So it is a little bit harder definition. Now whether it is worth it or not, it also comes down to what's important to you. Now I I have it.","start_word":6748,"end_word":6847,"sentiment":"neutral","sentiment_score":-0.05092504620552063},{"text":"I think it's good to have Yep.","start_word":6848,"end_word":6854,"sentiment":"positive","sentiment_score":0.48265519738197327},{"text":"because if something were to happen, I would be like, okay. Well, my family would struggle without Yep. my income, but then, also, I could never go back to work.","start_word":6855,"end_word":6884,"sentiment":"neutral","sentiment_score":-0.10488390922546388},{"text":"Now I also have quite a long time until retirement.","start_word":6885,"end_word":6894,"sentiment":"negative","sentiment_score":-0.3453100919723511},{"text":"So that is a pretty large financial impact Yep. if something were to happen. Now it just says a lump sum payment paid out to you. So at the moment, it's about that 687. Let me just triple check if that's right. Yeah. 687,000 Yep. that would be paid out. So, obviously, that would assist with if you needed to make any modifications to the home, whether you need to install, like, a lift or a ramp or or anything like that, it would provide Mhmm. your family with a bit of a lump sum payment. It is harder to claim on because you have to be totally and permanently disabled. Yep. So it is one of those things. Yes.","start_word":6895,"end_word":7014,"sentiment":"neutral","sentiment_score":-0.025227151811122894},{"text":"It's harder to claim on, but the ramification can be quite severe if you don't have it in place, especially Yes.","start_word":7015,"end_word":7035,"sentiment":"negative","sentiment_score":-0.33409541845321655},{"text":"Right. for your your family. So, Right. Right. ultimately, if you tell me I don't want it, I don't see the need, we can definitely look to cancel it. It is not costing so the TPD component is let me see here. So for the the 2,095 that you Yep. pay, it is for both of them. Okay. So it's not just for for one of them. Now let's see here. If I can see. Yes. So K payday is about 1,174 of that. So it's more expensive than you'd like, but it's not crazy expensive. Yep. Now with the premium type that you have on the policy as well, it is a little bit different than than some of the typical one, whereas, like, you have it leveled. And what that means is that when you first take out the policy, it can be a little bit more expensive. But then Mhmm. the older you get, they kind of only increases with inflation. Right. So, for example, another policy is, like, your step level, Yep. which is where every single birthday, it jumps by age as well as inflation. Okay. So yours won't increase as much in premium, only with inflation. Okay. So it will be a little bit more stable because of that. Mhmm. Again, the choice is yours. Yep. But, yes, just have a think about, obviously, if something would happen to you and you can't work, would your, you know, your wife's income support, because it could be quite financial, obviously, impact if something were to happen. Now, Yeah. also, because you have us as well. So if something were to happen and sometimes insurers can be sickly if you have to deal with them yourself. Now Mhmm. if anything ever were to happen to you, Yep. you don't call Neos. You would call me, and then Yep. I would work on your behalf to kinda get claims out of Neos because Yep. they obviously deal with this all the time, Yep. and that's just what we help with. So it's not like we know the paperwork. We know the ins and outs of things. So Yeah. it's not because sometimes it can be tricky if you try and navigate all of that yourself Yep. at the same time as you're going through something traumatic. Yeah. Yeah.","start_word":7036,"end_word":7426,"sentiment":"neutral","sentiment_score":-0.057922353867984486},{"text":"I'm a 100% agree.","start_word":7427,"end_word":7430,"sentiment":"positive","sentiment_score":0.3437693119049072},{"text":"Yeah. But have a think about it, Yeah. Well, because I'm what just thinking you wanna about, do. you know, Yeah. if yeah. Like, is it worth you know? I'll I'll I'll talk with my wife as well. Yes. But Yes. if I decide if I decide to cancel it, just use Yep. that money elsewhere, you could obviously do that obviously too. Correct. Yes. Yeah. You can just give Yeah. me a call or send me an email and just say, hey. I wanna look to cancel this, Yep. and then we can have a look at that for you. Yep. Yep. So after the call today, the documents will be saved for you. So you Yep. can go and download Right. them, which Yep. then shows you your breakdown of the premium and everything on your Yep. policy Yep. as well. So you Yep. can obviously have a have a bit of a think about it and obviously to the wife as well what you want to do. Yep. But it's something you can cancel whenever. So, you know, you don't have to wait to under review time. If there's Yeah. any point in time you go, nah. Don't want it. Just let Yep. me know. Done. Done. Yep.","start_word":7431,"end_word":7641,"sentiment":"neutral","sentiment_score":0.08937209194870356},{"text":"Perfect.","start_word":7642,"end_word":7642,"sentiment":"positive","sentiment_score":0.4290006756782532},{"text":"Now, otherwise, the next one should be your performance with IRR. Can you see Yep. that one? Yep. Yep. Perfect. Now I kind of touched on it a little bit as well that, obviously, the last twelve months have been quite turbulent. Mhmm. You obviously had everything in The US. So, obviously, Trump and tariffs saw a bit of fluctuations in the market. Yep. Yep. And, obviously, more recently, with with the war in The Middle East and everything, that did see quite a bit of fluctuations in the market. Yep. So, overall, the last twelve months have been quite, turbulent, and you are in a high growth portfolio. Now in saying that, though, overall, your portfolio has still done pretty good given the market Yeah. condition, and Mhmm. it's Mhmm. still up.","start_word":7643,"end_word":7775,"sentiment":"neutral","sentiment_score":-0.010608064010739326},{"text":"Now it is up by about 5.14%, which is not too bad given, Yep.","start_word":7776,"end_word":7789,"sentiment":"positive","sentiment_score":0.4803769588470459},{"text":"like I said, what has happened.","start_word":7790,"end_word":7795,"sentiment":"neutral","sentiment_score":0.28509777784347534},{"text":"Now I would like to make one change for you if you are happy with that, Okay.","start_word":7796,"end_word":7812,"sentiment":"positive","sentiment_score":0.3846328258514404},{"text":"and that is your Benelong Australian equity. Now as you have a look at this document, you can see that so if you look on the second column to the right where it Yep. says internal rate of return, the two on the bracket, they are Yep. down at the moment. Everything else is up. Okay? Right. Now the bend along and that is the Mhmm. nature of investment sometimes too because how we design your portfolio is also for diversification. So, for example, Yep. the India investment, it's going through more of, like, a cyclical trend that we foresee coming back around and being a good investment. So I'm not too concerned about that one because at the same time, you don't wanna sell when investments are down if we foresee see things coming back around. But with the Benelong investment, more recently, they've been a little bit slower. They were one of their best performing fund managers, had done really, really well. And how Bennelong works and how it's a little bit different to the other investments is that they are active managers. So they're Thank actively you. trying to buy and sell different investments in order to try to outperform the market, which Alright. they had done very well. Now more recently, they have been a little bit slower in making those decisions. One of the the things in their portfolio as well, which wasn't really that wasn't on them, but one of the investments they had in their portfolio was the corporate travel group. Now I'm not sure if you heard about that in the news No. or or anything like that. No. But that one company, they had a bit of issues with their reporting, which actually caused things to be suspended. So, obviously, because of that, things did fell a little bit. Now with your investments, it's not something with day trade. We invest in the long term and invest in very good, well diversified investments. But at the same time, we want to be proactive. So if we foresee one investment not performing through what we wanted or if we do research and find that there's another better option for you that we can change, then we want to do so. Yeah. So the investment committee have done a lot of research on Bennelong and have found another option that we would like to look at changing if you're happy with that, and Okay. that would be swapping Bennelong for another investment called the beta shares a two hundred. Okay. Now because we are swapping in Australian equity, we also still wanna make sure that you have Australian exposure to your portfolio. We don't Yeah. want everything overseas. We wanna make sure it's diversified. So we were looking at another Australian investment with a little Mhmm. bit more diversification. So the a two hundred invests in the 200 largest companies listed in Australia. You obviously have all the big banks. You have Woolworths, mining, and stuff, so it's very diversified for you. Yep. Now how it works is as a company grows and gets into those 200, it gets added to the index, something smaller pulls off. So you will naturally have a little bit less fluctuation than, like, your active component with Benelon at the moment.","start_word":7813,"end_word":8366,"sentiment":"neutral","sentiment_score":0.05139906742082176},{"text":"But at the same time, it's cheaper, which is great. So, obviously, a cheaper investment will see less fee coming out, which will Mhmm.","start_word":8367,"end_word":8390,"sentiment":"positive","sentiment_score":0.36496463418006897},{"text":"see more money being invested for you. But it's also outperformed Benelon as well. Okay. Sweet. So if you are happy with that, what I will do is I will swap that investment for you as long as you are happy with Yep. that. Yeah. Look. I'm happy with whatever you guys Yeah. wanna do. I mean, you guys have been doing it for Yeah. the last, like, eight years or so. So just, yeah, Yeah. do what you think is best. Okay.","start_word":8391,"end_word":8473,"sentiment":"neutral","sentiment_score":0.222228541970253},{"text":"Beautiful.","start_word":8474,"end_word":8474,"sentiment":"positive","sentiment_score":0.42226916551589966},{"text":"Question is I have another question. You know, I I I was just curious. Right? So there was an app my mate was telling me. It's called ComPocket, which is like Comsec. Alright? Mhmm. Yep. Yep. Now I just applied you know, I just joined up whatever. I just, you know, put Mhmm. a so I'm on the phone, please. And I just put, like, you know, a $100 into, like basically, you could buy, like, these shares. You know? Mhmm. Top 200 Australians, whatever. But then I got an email Yes. saying something Yeah. about Tesla shares. Mhmm. Well, Tesla Spacex or something like that. Yep. Is that something that you guys could like is that something that's worth looking into or not?","start_word":8475,"end_word":8598,"sentiment":"neutral","sentiment_score":0.0821517606175715},{"text":"It is a bit tricky in that it is obviously more risky investment.","start_word":8599,"end_word":8611,"sentiment":"negative","sentiment_score":-0.3878403902053833},{"text":"So, like, it's a direct share. So, typically, when it comes to it, it's not something we would include in your super portfolio Okay. because of. So even if you were to look at, like, Tesla, for example, if you look at the the trend of it, depending on when you bought it, it's done amazing, but Mhmm. it also fluctuates Mhmm. a lot. No. I haven't So bought it. I just want to ask you because I just saw it that apparently it's not this on a it's not this on a NASDAQ and this and that, and you have to be, like, international yada yada. yeah. Yes. Oh, mate. Well, you know, And he's obviously it a trillionaire. Like, he can give us some too. You know? yeah. And and sometimes it's a matter of, like, you know, when it comes to the personal investment, it it depends on what level of risk and stuff that you are comfortable with. Yep. So we do have a lot of clients where it's like they have a a bit of a shared portfolio themselves that they Mhmm. manage themselves, obviously. Because, obviously, if you have us managing it, there's gonna be cost. And if you're starting off, it can be a little bit more expensive. But if you want to so, basically, what we how we can help in this scenario is I can't tell you, yes. Invest in that or no. Don't because we're not managing it. Yes. Yes. Yep. But what we could do is if you had a couple of investments that you were interested in because I have access to all the research houses. So if you go, hey. I'm looking at investing in x and y zed. Can you Yep. send me research reports? Mhmm. Because Okay. often you can't access this without paying for it.","start_word":8612,"end_word":8922,"sentiment":"neutral","sentiment_score":-0.02336178951181016},{"text":"Then I can definitely do that.","start_word":8923,"end_word":8928,"sentiment":"positive","sentiment_score":0.3829435706138611},{"text":"So I can send you all the reports in regards to the investment that Oh, awesome.","start_word":8929,"end_word":8944,"sentiment":"neutral","sentiment_score":0.24746744334697723},{"text":"gives you a little bit more information so that you can just see returns and fees and stuff like that on Yep.","start_word":8945,"end_word":8966,"sentiment":"positive","sentiment_score":0.4121738076210022},{"text":"what you want to do. If you have a portfolio that you are looking at as well, I could even do an analysis of the report Mhmm. Okay. to give you the research material. I just can't tell you yes, invest or no, don't because I don't have, you know, oversight of the account or manager for you. But Yeah. I Yeah. can support Yeah. you in providing all that research if that makes sense. Yeah. A 100%. No. Understood. Yeah. Understood. Alright. So if it is something that you do have, like, oh, hey. I wanna look at, you know, this portfolio. This is what I'm thinking. Yeah. Just send me an email with what you are looking at, how Yep. much you are looking at, and Yep. then I can just generate some reports and send that through to you, Yeah. for for research and stuff.","start_word":8967,"end_word":9114,"sentiment":"neutral","sentiment_score":0.08628454804420471},{"text":"Awesome. Awesome. Yep. Perfect.","start_word":9115,"end_word":9118,"sentiment":"positive","sentiment_score":0.539672315120697},{"text":"Now with that investment switch, just so you know, Mhmm. you don't have to sign it. But just Yep. for your records, I will email you something that's called a record of advice. Yep. Just so you have it on record that we're looking at through that one investment switch for you, like I said, Yep. you don't have to sign it. It is Yep. just so that you have it on record as well. And most likely, that will be about early mid next week if that's okay.","start_word":9119,"end_word":9207,"sentiment":"neutral","sentiment_score":0.1387530773292097},{"text":"Yep. Awesome. Yep. Perfect.","start_word":9208,"end_word":9211,"sentiment":"positive","sentiment_score":0.5894023180007935},{"text":"Now when you go back through the email, we're almost at the end. You should see a OQ services guide next. Well, first, you have your NEO certificate of currency. Yep. Again, that breaks down your insurances in more detail. So this is the one if you guys wanna go back later and have a look, it shows you the premium for your life and TPD separate as well. Yep. Yep. And then do you have a Vanguard index chart next? I'm going through it. Is Yep. that that red graph? Yep. Yeah. Obviously, saying this before, it's pretty good because every single year at financial year, Vanguard releases a new one. So there's a new one due to come out soon, but you can basically see those ups and downs of the market. Yep. Now next, do you have that o q services guide? The option to provide tax number? Was that one before then or no? Oh, I got I got that one here. The services guide. Yeah. Yeah. Yes. Yeah. Yes. Like, you would have seen this one before. Yeah. It is one of those compliance one now. We have done a little bit of update to our marketing, though. So Mhmm. if you just scroll through it, none of the important information has changed, but we've Mhmm. had a bit of an extension to the team, which is great, and Yep. also done a bit more updated marketing. So if you have a scroll through it, you will see all the advices, the directors. I'm also there on the page 10 if you do wanna Yep. put a face to the voice again. Yep. Yep. But that is all in there for you. Now next will be that tax file number form you said. Now that's just a compliance form to say we are keeping your tax file number secure and safe on file. So Yep. if you're happy to do so, it will just ask you for a little signature on that one. Yep. And then the next one should be your ongoing service agreement with hub twenty four. Can you see that? Yep. Yep.","start_word":9212,"end_word":9571,"sentiment":"neutral","sentiment_score":0.09666925861189762},{"text":"Perfect. Now same as last year. This is just to say that you are happy to stay on as Yep. a client.","start_word":9572,"end_word":9593,"sentiment":"positive","sentiment_score":0.6371340155601501},{"text":"Yep. Now there is no changes whatsoever in regards to the fee structure. It stays Yep. exactly the same at 1.65 and not a lock in contract. So if at any point in time you are not happy, it is not a lock in contract. Yep. But, essentially, this just lets us service your account and manage all your investments and everything for you in the meantime. Yep. Yep.","start_word":9594,"end_word":9662,"sentiment":"neutral","sentiment_score":0.11314304172992706},{"text":"Beautiful.","start_word":9663,"end_word":9663,"sentiment":"positive","sentiment_score":0.589720606803894},{"text":"So if you are happy to do so, it will ask you to add a signature on those two documents. Yep. And then I think once you've added that, it should say validate. Yes. When you press validate, it will then load, and then that will send it back to myself. Yep. Alright. So it's just loading at the moment. Yep.","start_word":9664,"end_word":9724,"sentiment":"neutral","sentiment_score":0.1878737360239029},{"text":"Perfect.","start_word":9725,"end_word":9725,"sentiment":"positive","sentiment_score":0.5324529409408569},{"text":"Now what I will do after the call as well is I will get that ROA sorted for you. So keep a Yep. lookout on your inbox sometime early next week. Like I said, you don't have to sign anything.","start_word":9726,"end_word":9765,"sentiment":"neutral","sentiment_score":0.2804180383682251},{"text":"It's just there for you.","start_word":9766,"end_word":9770,"sentiment":"positive","sentiment_score":0.34513550996780396},{"text":"Yep. And I will also get my colleague, Whitlam, to email out those beneficiary forms for Awesome. your supervisor so we can get that sorted for Yeah. for your family as well. Now I can see that those documents have come through on my end, which is Yep.","start_word":9771,"end_word":9818,"sentiment":"neutral","sentiment_score":0.25705644488334656},{"text":"fantastic. So thank Yep. you so much for that.","start_word":9819,"end_word":9827,"sentiment":"positive","sentiment_score":0.6275637149810791},{"text":"Alright. Thank If you. anything changes as well and you need access to some super full surgery or anything like that, just send me an email. If you want any research reports on investments, just send me an email or give me a call. Okay? Yep. I'll definitely email you, though, by next week Yes. regarding the the TPD. Because Yes. the way Yes. I see Let it, me like know. I said, I'll let you know now too, but Yes. I think it's best I just I know it's something good to have, but I've got some sort of securities in place as well. Probably it was like Okay. that happen. But I'd rather Yeah. use that money to invest somewhere else. Okay. You know what The I mean? choice So instead is completely of instead up of them to taking you. out, yeah, instead of them taking Yeah. out, you know, 1.2, just Yep. we can use it use it somewhere else. Just put it somewhere else, really. Yeah. So because it's coming obviously from super, it would just mean that there'll be less charges coming out of super. So, obviously, by doing so, it will be invested more. Yeah. That's all fine. Yeah. That's Yeah. it. Yeah. Exactly. Yeah. Yeah. Yeah. Done. But, yeah, just send me an email with once you've spoken to the wife and everything Yep. as well, and then we can get that sorted for you. Done. Alright.","start_word":9828,"end_word":10072,"sentiment":"neutral","sentiment_score":0.11204542733576832},{"text":"Awesome, Veronica. You've been so much help. Thanks.","start_word":10073,"end_word":10080,"sentiment":"positive","sentiment_score":0.7460629343986511},{"text":"No worries. If there's anything you need, though, at any point in time, you got my email or send me a call. Yep.","start_word":10081,"end_word":10103,"sentiment":"neutral","sentiment_score":0.12804098427295685},{"text":"And, yeah, I'll be happy to book in another catch up.","start_word":10104,"end_word":10114,"sentiment":"positive","sentiment_score":0.3417721390724182},{"text":"Quickly, before you go, Yeah. are you able to just tell me how Yeah. much I started with when I started when I first joined you guys? Yes. Let me have a look. Let me have a little look here. So you had BT Panorama, and then you Yeah. also had Australian Super. So you had 5,000 let me see here. There and then 15. So it looks like you had a total of 20,772. Holy shit. Yeah. And what year was that So in? About 2019? '18? yes. 2019. September 2019. Wow. So I'm coming a long way.","start_word":10115,"end_word":10213,"sentiment":"neutral","sentiment_score":0.03393276780843735},{"text":"That's pretty good. Yeah. Very good.","start_word":10214,"end_word":10219,"sentiment":"positive","sentiment_score":0.5047279596328735},{"text":"And now because you have a bit more of, obviously, super investment, we can now kind of obviously diversify your portfolio a little bit more Yeah. than what we could in the beginning. So, obviously, Yeah. you will see the more ultimately, the hardest thing is the beginning because, obviously, growth and returns of your investments. If you have a smaller balance, if you have, like, $10 and you have 5% return, Yeah. it's gonna grow, but not as much than if you have 10,000 and you have 5% of that Yeah. versus Yeah. 100 Yeah. That's thousand exactly and five right. percent, like, it it it will continue to grow at a faster rate the more you have Yeah. as well. No. So Exactly.","start_word":10220,"end_word":10344,"sentiment":"neutral","sentiment_score":0.05215521748177707},{"text":"that's great. It's yeah. Exactly right.","start_word":10345,"end_word":10350,"sentiment":"positive","sentiment_score":0.5174183249473572},{"text":"No.","start_word":10351,"end_word":10351,"sentiment":"neutral","sentiment_score":0.11662326008081436},{"text":"Perfect. Awesome. Wonderful. Well, Awesome. thank you so much for your time this afternoon.","start_word":10352,"end_word":10365,"sentiment":"positive","sentiment_score":0.6825483441352844},{"text":"No.","start_word":10366,"end_word":10366,"sentiment":"neutral","sentiment_score":0.11525392532348631},{"text":"It was Thank lovely you. speaking Thank you. with you. Take yep. Take your time with, you know, everything. Everything comes out good. Yeah. You'll Yep. be happy, and, yeah, you're gonna love Yeah. it. Enjoy it. Yep. Beautiful. Thank you so much, and Alright.","start_word":10367,"end_word":10411,"sentiment":"positive","sentiment_score":0.5400049090385437},{"text":"we'll speak Thank soon.","start_word":10412,"end_word":10415,"sentiment":"neutral","sentiment_score":0.2915671467781067},{"text":"you.","start_word":10416,"end_word":10416,"sentiment":"positive","sentiment_score":0.33687084913253784},{"text":"You too. Bye. No worries. Bye.","start_word":10417,"end_word":10422,"sentiment":"neutral","sentiment_score":0.18491503596305847}],"average":{"sentiment":"neutral","sentiment_score":0.02271154117166228}}}}