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and thank you for calling Southern Rural Water. Your call is important to us, so please listen carefully so we can direct your call. Southern Rural Water does not supply town water or sewage. For mains and sewage, you will need to contact the Urban Water Authority. To order water or speak to a planner, please press 1.\n\nTo make an account payment, please press 2. To speak with the customer service team, please press 3. To hear these options again, please press 9.","paragraphs":[{"sentences":[{"text":"Welcome, and thank you for calling Southern Rural Water.","start":2.32,"end":5.2999997,"sentiment":"positive","sentiment_score":0.5611652996804979},{"text":"Your call is important to us, so please listen carefully so we can direct your call.","start":5.3599997,"end":9.86,"sentiment":"neutral","sentiment_score":0.096287424210459},{"text":"Southern Rural Water does not supply town water or sewage.","start":10.24,"end":13.46,"sentiment":"negative","sentiment_score":-0.3982227385044098},{"text":"For mains and sewage, you will need to contact the Urban Water Authority.","start":14.134999,"end":18.074999,"sentiment":"neutral","sentiment_score":-0.24663163836185747},{"text":"To order water or speak to a planner, please press 1.","start":18.535,"end":21.994999,"sentiment":"neutral","sentiment_score":-0.08984110368923708}],"sentiment":"neutral","sentiment_score":-0.026874649827763185,"num_words":59,"start":2.32,"end":21.994999},{"sentences":[{"text":"To make an account payment, please press 2.","start":22.294998,"end":24.875,"sentiment":"neutral","sentiment_score":-0.09330786857753992},{"text":"To speak with the customer service team, please press 3.","start":25.118937,"end":28.338936,"sentiment":"neutral","sentiment_score":-0.08632624261081219},{"text":"To hear these options again, please press 9.","start":28.718937,"end":31.538937,"sentiment":"neutral","sentiment_score":-0.05992152076214552}],"sentiment":"neutral","sentiment_score":-0.08034990541636944,"num_words":26,"start":22.294998,"end":31.538937}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome, and thank you for calling Southern Rural Water. Your call is important to us, so please listen carefully so we can direct your call. Southern Rural Water does not supply town water or sewage. For mains and sewage, you will need to contact the Urban Water Authority. To order water or speak to a planner, please press 1.\n\nTo make an account payment, please press 2. To speak with the customer service team, please press 3. To hear these options again, please press 9.","paragraphs":[{"sentences":[{"text":"Welcome, and thank you for calling Southern Rural Water.","start":2.32,"end":5.2999997,"sentiment":"positive","sentiment_score":0.5611652996804979},{"text":"Your call is important to us, so please listen carefully so we can direct your call.","start":5.3599997,"end":9.86,"sentiment":"neutral","sentiment_score":0.096287424210459},{"text":"Southern Rural Water does not supply town water or sewage.","start":10.24,"end":13.46,"sentiment":"negative","sentiment_score":-0.3982227385044098},{"text":"For mains and sewage, you will need to contact the Urban Water Authority.","start":14.134999,"end":18.074999,"sentiment":"neutral","sentiment_score":-0.24663163836185747},{"text":"To order water or speak to a planner, please press 1.","start":18.535,"end":21.994999,"sentiment":"neutral","sentiment_score":-0.08984110368923708}],"sentiment":"neutral","sentiment_score":-0.026874649827763185,"channel":1,"num_words":59,"start":2.32,"end":21.994999},{"sentences":[{"text":"To make an account payment, please press 2.","start":22.294998,"end":24.875,"sentiment":"neutral","sentiment_score":-0.09330786857753992},{"text":"To speak with the customer service team, please press 3.","start":25.118937,"end":28.338936,"sentiment":"neutral","sentiment_score":-0.08632624261081219},{"text":"To hear these options again, please press 9.","start":28.718937,"end":31.538937,"sentiment":"neutral","sentiment_score":-0.05992152076214552}],"sentiment":"neutral","sentiment_score":-0.08034990541636944,"channel":1,"num_words":26,"start":22.294998,"end":31.538937}]},"summary":{"result":"success","short":"The customer called Southern Rural Water and was greeted by a recorded message. The message informed the customer that they do not provide town water or sewage, but they will need to contact the Urban Water Authority. The customer was given options to order water or speak to a planner, make an account payment, or speak to the customer service team."},"intents":{"segments":[{"text":"Your call is important to us, so please listen carefully so we can direct your call.","start_word":9,"end_word":24,"intents":[{"intent":"Direct call","confidence_score":0.8060135}]},{"text":"Southern Rural Water does not supply town water or sewage. For mains and sewage, you will need to contact the Urban Water Authority.","start_word":25,"end_word":47,"intents":[{"intent":"Order water","confidence_score":0.9565856},{"intent":"Make payment","confidence_score":0.09733099}]},{"text":"For mains and sewage, you will need to contact the Urban Water Authority.","start_word":35,"end_word":47,"intents":[{"intent":"Contact urban water authority","confidence_score":0.21873504}]}]},"sentiments":{"segments":[{"text":"Welcome, and thank you for calling Southern Rural Water.","start_word":0,"end_word":8,"sentiment":"positive","sentiment_score":0.5700177550315857},{"text":"Your call is important to us, so please listen carefully so we can direct your call.","start_word":9,"end_word":24,"sentiment":"neutral","sentiment_score":0.09727802872657776},{"text":"Southern Rural Water does not supply town water or sewage.","start_word":25,"end_word":34,"sentiment":"negative","sentiment_score":-0.4180028438568115},{"text":"For mains and sewage, you will need to contact the Urban Water Authority. 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