{"metadata":{"transaction_key":"deprecated","request_id":"01a04676-10c4-7e72-a558-b8c5e65a8d60","sha256":"0ea26abdb06d0a09c4d23f12623bae028d344425a908cd72f6d1f8f12bc9e0cd","created":"2026-08-28T03:42:18.905Z","duration":16.559938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":44,"output_tokens":44},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":44,"output_tokens":13}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. Thanks for calling. You've reached Pip Wells. I cannot get to the phone right now, so please leave me a message, and I'll call you right back. Thank you.","confidence":1.0,"words":[{"word":"hi","start":2.32,"end":2.6399999,"confidence":0.9980469,"punctuated_word":"Hi.","sentiment":"positive","sentiment_score":0.3923147916793823},{"word":"thanks","start":2.6399999,"end":2.8799999,"confidence":0.99902344,"punctuated_word":"Thanks","sentiment":"positive","sentiment_score":0.6502370238304138},{"word":"for","start":2.8799999,"end":3.04,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.5814449787139893},{"word":"calling","start":3.04,"end":3.36,"confidence":0.9995117,"punctuated_word":"calling.","sentiment":"positive","sentiment_score":0.541201114654541},{"word":"you've","start":3.36,"end":3.6,"confidence":1.0,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":0.30565011501312256},{"word":"reached","start":3.6,"end":3.9199998,"confidence":1.0,"punctuated_word":"reached","sentiment":"neutral","sentiment_score":0.28273311257362366},{"word":"pip","start":3.9199998,"end":4.16,"confidence":0.6557617,"punctuated_word":"Pip","sentiment":"neutral","sentiment_score":0.28822362422943115},{"word":"wells","start":4.16,"end":4.66,"confidence":0.99560547,"punctuated_word":"Wells.","sentiment":"neutral","sentiment_score":0.31503838300704956},{"word":"i","start":4.7449374,"end":4.8249373,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.3324224352836609},{"word":"cannot","start":4.8249373,"end":4.9849377,"confidence":0.49145508,"punctuated_word":"cannot","sentiment":"negative","sentiment_score":-0.5209063291549683},{"word":"get","start":4.9849377,"end":5.1449375,"confidence":0.9941406,"punctuated_word":"get","sentiment":"negative","sentiment_score":-0.4075928926467895},{"word":"to","start":5.1449375,"end":5.2649374,"confidence":0.9741211,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.3881053626537323},{"word":"the","start":5.2649374,"end":5.3849373,"confidence":0.99609375,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.37725865840911865},{"word":"phone","start":5.3849373,"end":5.7049375,"confidence":1.0,"punctuated_word":"phone","sentiment":"negative","sentiment_score":-0.46180540323257446},{"word":"right","start":5.7049375,"end":5.8649373,"confidence":1.0,"punctuated_word":"right","sentiment":"negative","sentiment_score":-0.5022605061531067},{"word":"now","start":5.8649373,"end":6.1049376,"confidence":0.7722168,"punctuated_word":"now,","sentiment":"negative","sentiment_score":-0.427490770816803},{"word":"so","start":6.1049376,"end":6.2649374,"confidence":1.0,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.1839888691902161},{"word":"please","start":6.2649374,"end":6.504937,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.31237637996673584},{"word":"leave","start":6.504937,"end":6.5849376,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.218608558177948},{"word":"me","start":6.5849376,"end":6.7449374,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.2128645181655884},{"word":"a","start":6.7449374,"end":6.8249373,"confidence":0.99609375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.22426901757717133},{"word":"message","start":6.8249373,"end":7.1449375,"confidence":0.8630371,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.18671146035194397},{"word":"and","start":7.1449375,"end":7.3049374,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.07792393863201141},{"word":"i'll","start":7.3049374,"end":7.464937,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.10057926177978516},{"word":"call","start":7.464937,"end":7.6249375,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.17346836626529694},{"word":"you","start":7.6249375,"end":7.7849374,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.16800044476985931},{"word":"right","start":7.7849374,"end":7.9449377,"confidence":1.0,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.16308264434337616},{"word":"back","start":7.9449377,"end":8.264937,"confidence":1.0,"punctuated_word":"back.","sentiment":"neutral","sentiment_score":-0.1482289433479309},{"word":"thank","start":8.264937,"end":8.424937,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5017653703689575},{"word":"you","start":8.424937,"end":8.924937,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.2883395552635193}],"paragraphs":{"transcript":"\nHi. Thanks for calling. You've reached Pip Wells. I cannot get to the phone right now, so please leave me a message, and I'll call you right back. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.32,"end":2.6399999,"sentiment":"positive","sentiment_score":0.3923147916793823},{"text":"Thanks for calling.","start":2.6399999,"end":3.36,"sentiment":"positive","sentiment_score":0.5909610390663147},{"text":"You've reached Pip Wells.","start":3.36,"end":4.66,"sentiment":"neutral","sentiment_score":0.29791130870580673},{"text":"I cannot get to the phone right now, so please leave me a message, and I'll call you right back.","start":4.7449374,"end":8.264937,"sentiment":"neutral","sentiment_score":-0.27939723804593086},{"text":"Thank you.","start":8.264937,"end":8.924937,"sentiment":"positive","sentiment_score":0.3950524628162384}],"sentiment":"neutral","sentiment_score":-0.04803322305281957,"num_words":30,"start":2.32,"end":8.924937}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. Thanks for calling. You've reached Pip Wells. I cannot get to the phone right now, so please leave me a message, and I'll call you right back. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":2.32,"end":2.6399999,"sentiment":"positive","sentiment_score":0.3923147916793823},{"text":"Thanks for calling.","start":2.6399999,"end":3.36,"sentiment":"positive","sentiment_score":0.5909610390663147},{"text":"You've reached Pip Wells.","start":3.36,"end":4.66,"sentiment":"neutral","sentiment_score":0.29791130870580673},{"text":"I cannot get to the phone right now, so please leave me a message, and I'll call you right back.","start":4.7449374,"end":8.264937,"sentiment":"neutral","sentiment_score":-0.27939723804593086},{"text":"Thank you.","start":8.264937,"end":8.924937,"sentiment":"positive","sentiment_score":0.3950524628162384}],"sentiment":"neutral","sentiment_score":-0.04803322305281957,"channel":1,"num_words":30,"start":2.32,"end":8.924937}]},"summary":{"result":"success","short":"Hi. Thanks for calling. You've reached Pip Wells. I cannot get to the phone right now, so please leave me a message, and I'll call you right back. Thank you."},"intents":{"segments":[{"text":"Thank you.","start_word":28,"end_word":29,"intents":[{"intent":"Reach pip wells","confidence_score":0.004089401},{"intent":"Leave message","confidence_score":0.6455107},{"intent":"Call back","confidence_score":0.98638964}]}]},"sentiments":{"segments":[{"text":"Hi. Thanks for calling.","start_word":0,"end_word":3,"sentiment":"positive","sentiment_score":0.5164523124694824},{"text":"You've reached Pip Wells. I cannot get to the phone right now, so please leave me a message, and I'll call you right back.","start_word":4,"end_word":27,"sentiment":"neutral","sentiment_score":-0.11584451049566268},{"text":"Thank you.","start_word":28,"end_word":29,"sentiment":"positive","sentiment_score":0.45650145411491394}],"average":{"sentiment":"neutral","sentiment_score":0.009401375597173516}}}}