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Paul. It's Larissa from Oakview Financial. How are you going? Yeah. Good.\n\nIt's been a full on day, but that's what we live for. Some days. Yes. No. Yes.\n\nI I I I saw the the email. I Caden called MetLife this morning. I was in an investment summit for the day. I've stepped back in the office now. Caden called MetLife and confirmed that the payment was paid on time last week.\n\nSo are you definitely sure the payment hasn't gone into your account? Fifteenth? No. You're okay. That's okay.\n\nNo. That's okay. The the last the last email that you got in June had both the payment details for the June payment and the July payment. So that's probably why there was, like, that, I guess, that that scare. So that's all that probably was.\n\nSecond. Yeah. Yes. Yes. So your next payment is your next payment is due to occur, obviously, August 15, and you have an appointment with doctor Ball in August on the twentieth Twelfth.\n\nYeah. No. That's okay. So when you obviously see doctor Ball, like, obviously, just yeah. If you can get that medical statement and then just as you have previously forwarded through to me, I'll send it straight on to Jamie to go from there.\n\nNo. You're so okay. Not a problem at all, Paul. My pleasure. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Paul.","start":2.3999999,"end":2.8799999,"sentiment":"neutral","sentiment_score":0.18087587505578995},{"text":"It's Larissa from Oakview Financial.","start":2.8799999,"end":4.48,"sentiment":"neutral","sentiment_score":0.21821867823600768},{"text":"How are you going?","start":4.48,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.294483445584774},{"text":"Yeah.","start":7.44,"end":7.94,"sentiment":"positive","sentiment_score":0.37315675616264343},{"text":"Good.","start":8.0,"end":8.48,"sentiment":"positive","sentiment_score":0.5797549486160278}],"sentiment":"neutral","sentiment_score":0.2756685098776451,"num_words":13,"start":2.3999999,"end":8.48},{"sentences":[{"text":"It's been a full on day, but that's what we live for.","start":8.48,"end":11.219999,"sentiment":"positive","sentiment_score":0.5708246404925982},{"text":"Some 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I'm good, Larissa. How's things? Oh, that's what we you're reckon? Yes. I'm I'm glad someone's so enthusiastic about their day. No. I just noticed I don't know if you just read the email, I think, yet, but I haven't got anything from MetLife. What's the Okay. Let me check. Because I normally, you get, like, all that. Give me one second. Okay. But then Wednesday. Sorry. It went in on Wednesday. But I get no. It's normally, like, I get an email with all the stuff. Because I did check and there was there was nothing. I don't know why why okay. Well, what's going on? Like, because I did remember them, like, I know the last one. I'm gonna pay until till they see what doctor Ball said, but that's not until next month. On the or no. On the twelfth, I think. The twelfth. The twelfth or the '20 the twenty second. I can't remember which one. It's in my calendar. But yeah. Like, I'll be yeah. I'll be there. But I don't know if there'd be much change, to be honest. Yeah. Yeah. Yeah. Cool. No worries. No worries. Sorry about that. Thanks again. Thanks. Thanks. Bye bye. 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I'm good, Larissa. How's things? Oh, that's what we you're reckon? Yes.\n\nI'm I'm glad someone's so enthusiastic about their day. No. I just noticed I don't know if you just read the email, I think, yet, but I haven't got anything from MetLife. What's the Okay. Let me check.\n\nBecause I normally, you get, like, all that. Give me one second. Okay. But then Wednesday. Sorry.\n\nIt went in on Wednesday. But I get no. It's normally, like, I get an email with all the stuff. Because I did check and there was there was nothing. I don't know why why okay.\n\nWell, what's going on? Like, because I did remember them, like, I know the last one. I'm gonna pay until till they see what doctor Ball said, but that's not until next month. On the or no. On the twelfth, I think.\n\nThe twelfth. The twelfth or the '20 the twenty second. I can't remember which one. It's in my calendar. But yeah.\n\nLike, I'll be yeah. I'll be there. But I don't know if there'd be much change, to be honest. Yeah. Yeah.\n\nYeah. Cool. No worries. No worries. Sorry about that.\n\nThanks again. Thanks. Thanks. Bye bye. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.16,"end":0.65999997,"sentiment":"neutral","sentiment_score":0.0307626910507679},{"text":"I'm good, Larissa.","start":5.3599997,"end":6.24,"sentiment":"positive","sentiment_score":0.5705236792564392},{"text":"How's things?","start":6.24,"end":6.98,"sentiment":"positive","sentiment_score":0.3626663088798523},{"text":"Oh, that's what we you're reckon?","start":11.5199995,"end":13.219999,"sentiment":"neutral","sentiment_score":0.20420760164658228},{"text":"Yes.","start":14.155,"end":14.655,"sentiment":"neutral","sentiment_score":0.16438458859920502}],"sentiment":"neutral","sentiment_score":0.296715118850653,"num_words":13,"start":0.16,"end":14.655},{"sentences":[{"text":"I'm I'm glad someone's so enthusiastic about their 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It's Larissa from Oakview Financial. How are you going?\n\nChannel 1: I'm good, Larissa. How's things?\n\nChannel 0: Yeah. Good. It's been a full on day, but that's what we live for.\n\nChannel 1: Oh, that's what we you're reckon?\n\nChannel 0: Some\n\nChannel 1: Yes.\n\nChannel 0: days.\n\nChannel 1: I'm I'm glad someone's so enthusiastic about their day. No. I just noticed I don't know if you just read the email, I think, yet, but I haven't got\n\nChannel 0: Yes.\n\nChannel 1: anything from MetLife.\n\nChannel 0: No. Yes.\n\nChannel 1: What's\n\nChannel 0: I I I I saw the the email.\n\nChannel 1: the\n\nChannel 0: I Caden called MetLife this morning. I was in an investment summit for the day. I've stepped back in the office now.\n\nChannel 1: Okay.\n\nChannel 0: Caden called MetLife and confirmed that the payment was paid on time last week. So are you definitely sure the payment hasn't gone into your account?\n\nChannel 1: Let me check. Because I normally,\n\nChannel 0: Fifteenth?\n\nChannel 1: you get, like, all that. Give me one\n\nChannel 0: No. You're okay.\n\nChannel 1: second. Okay. But then Wednesday. Sorry. It went in on Wednesday.\n\nChannel 0: That's\n\nChannel 1: But\n\nChannel 0: okay.\n\nChannel 1: I get no. It's normally, like, I get an email with all the stuff. Because I did check and there was there was nothing. I don't know\n\nChannel 0: No.\n\nChannel 1: why\n\nChannel 0: That's okay. The the last the last email that you got in June had both the payment details for the June payment and the July payment. So that's probably why there was,\n\nChannel 1: why\n\nChannel 0: like, that,\n\nChannel 1: okay.\n\nChannel 0: I guess, that that scare. So that's all that probably was.\n\nChannel 1: Well, what's going on? Like, because I did remember them, like, I know\n\nChannel 0: Second.\n\nChannel 1: the last one. I'm gonna\n\nChannel 0: Yeah.\n\nChannel 1: pay until till they see what doctor Ball said, but that's not until next month.\n\nChannel 0: Yes. Yes. So your next payment is your next payment is due to occur, obviously, August 15, and you have an appointment with doctor Ball\n\nChannel 1: On\n\nChannel 0: in\n\nChannel 1: the\n\nChannel 0: August on the twentieth\n\nChannel 1: or no. On the twelfth, I think. The twelfth. The twelfth\n\nChannel 0: Twelfth.\n\nChannel 1: or the '20 the twenty second. I can't remember which one. It's in my calendar. But yeah. Like, I'll be yeah.\n\nI'll be there. But I don't know if there'd be much change, to be honest. Yeah.\n\nChannel 0: Yeah. No. That's okay. So when you obviously see doctor Ball, like, obviously, just yeah. If you can get that medical statement and then just as you have previously forwarded through to me, I'll send it straight on to Jamie to go from there.\n\nChannel 1: Yeah. Yeah. Cool. No worries. No worries.\n\nSorry about that. Thanks again.\n\nChannel 0: No. You're so okay. Not a problem at all, Paul. My pleasure.\n\nChannel 1: Thanks. Thanks. Bye bye.\n\nChannel 0: Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.16,"end":0.65999997,"sentiment":"neutral","sentiment_score":0.0307626910507679}],"sentiment":"neutral","sentiment_score":0.0307626910507679,"channel":1,"num_words":1,"start":0.16,"end":0.65999997},{"sentences":[{"text":"Hi, Paul.","start":2.3999999,"end":2.8799999,"sentiment":"neutral","sentiment_score":0.18087587505578995},{"text":"It's Larissa from Oakview Financial.","start":2.8799999,"end":4.48,"sentiment":"neutral","sentiment_score":0.21821867823600768},{"text":"How are you going?","start":4.48,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.294483445584774}],"sentiment":"neutral","sentiment_score":0.23916172033006494,"channel":0,"num_words":11,"start":2.3999999,"end":5.2999997},{"sentences":[{"text":"I'm good, Larissa.","start":5.3599997,"end":6.24,"sentiment":"positive","sentiment_score":0.5705236792564392},{"text":"How's 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Ball","start":110.399994,"end":123.635,"sentiment":"neutral","sentiment_score":0.05073741928714773}],"sentiment":"neutral","sentiment_score":0.050551772490143775,"channel":0,"num_words":25,"start":109.68,"end":123.635},{"sentences":[{"text":"On","start":124.095,"end":124.335,"sentiment":"neutral","sentiment_score":0.01744425669312477}],"sentiment":"neutral","sentiment_score":0.01744425669312477,"channel":1,"num_words":1,"start":124.095,"end":124.335},{"sentences":[{"text":"in","start":124.255005,"end":124.575005,"sentiment":"neutral","sentiment_score":0.02095666155219078}],"sentiment":"neutral","sentiment_score":0.02095666155219078,"channel":0,"num_words":1,"start":124.255005,"end":124.575005},{"sentences":[{"text":"the","start":124.335,"end":124.575005,"sentiment":"neutral","sentiment_score":0.02639400213956833}],"sentiment":"neutral","sentiment_score":0.02639400213956833,"channel":1,"num_words":1,"start":124.335,"end":124.575005},{"sentences":[{"text":"August on the 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okay.","start":140.255,"end":140.895,"sentiment":"neutral","sentiment_score":-0.02119157649576664},{"text":"So when you obviously see doctor Ball, like, obviously, just yeah.","start":140.895,"end":146.495,"sentiment":"neutral","sentiment_score":0.008962716568600048},{"text":"If you can get that medical statement and then just as you have previously forwarded through to me, I'll send it straight on to Jamie to go from there.","start":146.495,"end":153.715,"sentiment":"neutral","sentiment_score":0.034065651996382354}],"sentiment":"neutral","sentiment_score":0.020529903217472813,"channel":0,"num_words":44,"start":139.695,"end":153.715},{"sentences":[{"text":"Yeah.","start":153.585,"end":153.825,"sentiment":"neutral","sentiment_score":0.08583691716194153},{"text":"Yeah.","start":153.825,"end":154.225,"sentiment":"neutral","sentiment_score":0.15275976061820984},{"text":"Cool.","start":154.225,"end":154.625,"sentiment":"neutral","sentiment_score":0.2575145959854126},{"text":"No worries.","start":154.625,"end":155.365,"sentiment":"neutral","sentiment_score":0.16833171248435974},{"text":"No worries.","start":155.505,"end":156.065,"sentiment":"neutral","sentiment_score":0.1247660182416439}],"sentiment":"neutral","sentiment_score":0.15461524788822448,"channel":1,"num_words":7,"start":153.585,"end":156.065},{"sentences":[{"text":"Sorry about that.","start":156.065,"end":156.865,"sentiment":"neutral","sentiment_score":0.09903972347577412},{"text":"Thanks again.","start":156.865,"end":157.685,"sentiment":"positive","sentiment_score":0.42999669909477234}],"sentiment":"neutral","sentiment_score":0.2314225137233734,"channel":1,"num_words":5,"start":156.065,"end":157.685},{"sentences":[{"text":"No.","start":157.4,"end":157.88,"sentiment":"neutral","sentiment_score":0.09259597957134248},{"text":"You're so okay.","start":157.88,"end":158.92,"sentiment":"neutral","sentiment_score":0.14509707689285278},{"text":"Not a problem at all, Paul.","start":158.92,"end":160.44,"sentiment":"positive","sentiment_score":0.5121765434741974},{"text":"My pleasure.","start":160.44,"end":161.26,"sentiment":"positive","sentiment_score":0.8588807582855225}],"sentiment":"positive","sentiment_score":0.4432256656388442,"channel":0,"num_words":12,"start":157.4,"end":161.26},{"sentences":[{"text":"Thanks.","start":161.345,"end":161.66501,"sentiment":"positive","sentiment_score":0.8435722589492798},{"text":"Thanks.","start":161.66501,"end":161.825,"sentiment":"positive","sentiment_score":0.7998144626617432},{"text":"Bye bye.","start":161.825,"end":162.485,"sentiment":"positive","sentiment_score":0.5101929903030396}],"sentiment":"positive","sentiment_score":0.6659431755542755,"channel":1,"num_words":4,"start":161.345,"end":162.485},{"sentences":[{"text":"Bye.","start":162.84,"end":163.34,"sentiment":"neutral","sentiment_score":0.2804717719554901}],"sentiment":"neutral","sentiment_score":0.2804717719554901,"channel":0,"num_words":1,"start":162.84,"end":163.34},{"sentences":[{"text":"Bye.","start":163.66501,"end":164.16501,"sentiment":"neutral","sentiment_score":-0.09317255020141602}],"sentiment":"neutral","sentiment_score":-0.09317255020141602,"channel":1,"num_words":1,"start":163.66501,"end":164.16501}]},"summary":{"result":"success","short":"Larissa from Oakview Financial calls Paul to confirm if his payment has gone into his account. She explains that she had a busy day at work but had a call from MetLife confirming payment details. Larissa also asks Paul to send a medical statement to her and confirms that the appointment with Doctor Ball is scheduled for August 20th."},"intents":{"segments":[{"text":"Caden called MetLife and confirmed that the payment was paid on time last week. So are you definitely sure the payment hasn't gone into your account? Let me check.","start_word":108,"end_word":136,"intents":[{"intent":"Check payment status","confidence_score":0.36610025}]},{"text":"The the last the last email that you got in June had both the payment details for the June payment and the July payment.","start_word":198,"end_word":221,"intents":[{"intent":"Confirm payment details","confidence_score":0.022113515}]}]},"sentiments":{"segments":[{"text":"Hello? Hi, Paul. It's Larissa from Oakview Financial. How are you going?","start_word":0,"end_word":11,"sentiment":"neutral","sentiment_score":0.20961371064186096},{"text":"I'm good, Larissa. How's things? Yeah. Good. It's been a full on day, but that's what we live for.","start_word":12,"end_word":30,"sentiment":"positive","sentiment_score":0.5312077403068542},{"text":"Oh, that's what we you're reckon? Some Yes. days.","start_word":31,"end_word":39,"sentiment":"neutral","sentiment_score":0.20861117541790009},{"text":"I'm I'm glad someone's so enthusiastic about their day.","start_word":40,"end_word":48,"sentiment":"positive","sentiment_score":0.6732649803161621},{"text":"No. I just noticed I don't know if you just read the email, I think, yet, but I haven't got Yes. anything from MetLife. No. Yes. What's I I I I saw the the email. the I Caden called MetLife this morning. I was in an investment summit for the day. I've stepped back in the office now. Okay. Caden called MetLife and confirmed that the payment was paid on time last week. So are you definitely sure the payment hasn't gone into your account? Let me check. Because I normally, Fifteenth? you get, like, all that. Give me one No. You're okay. second. Okay. But then Wednesday. Sorry. It went in on Wednesday. That's But okay. I get no. It's normally, like, I get an email with all the stuff. Because I did check and there was there was nothing. I don't know No. why That's okay. The the last the last email that you got in June had both the payment details for the June payment and the July payment. So that's probably why there was, why like, that, okay.","start_word":49,"end_word":230,"sentiment":"neutral","sentiment_score":-0.08512472975385058},{"text":"I guess, that that scare.","start_word":231,"end_word":235,"sentiment":"negative","sentiment_score":-0.3640938699245453},{"text":"So that's all that probably was. Well, what's going on? Like, because I did remember them, like, I know Second. the last one. I'm gonna Yeah. pay until till they see what doctor Ball said, but that's not until next month. Yes. Yes. So your next payment is your next payment is due to occur, obviously, August 15, and you have an appointment with doctor Ball On in the August on the twentieth or no. On the twelfth, I think. The twelfth. The twelfth Twelfth. or the '20 the twenty second. I can't remember which one. It's in my calendar. But yeah. Like, I'll be yeah. I'll be there. But I don't know if there'd be much change, to be honest. Yeah. Yeah. No. That's okay. So when you obviously see doctor Ball, like, obviously, just yeah. If you can get that medical statement and then just as you have previously forwarded through to me, I'll send it straight on to Jamie to go from there. Yeah. Yeah. Cool. No worries. No worries. Sorry about that.","start_word":236,"end_word":411,"sentiment":"neutral","sentiment_score":-0.011453894898295404},{"text":"Thanks again.","start_word":412,"end_word":413,"sentiment":"positive","sentiment_score":0.4226645827293396},{"text":"No. You're so okay.","start_word":414,"end_word":417,"sentiment":"neutral","sentiment_score":0.14943598210811615},{"text":"Not a problem at all, Paul. My pleasure. Thanks. Thanks. Bye bye.","start_word":418,"end_word":429,"sentiment":"positive","sentiment_score":0.6208096742630005},{"text":"Bye. Bye.","start_word":430,"end_word":431,"sentiment":"neutral","sentiment_score":0.25682514905929565}],"average":{"sentiment":"neutral","sentiment_score":0.042536533240116005}}}}