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The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.","paragraphs":[{"sentences":[{"text":"Your call has been forwarded to voice mail.","start":0.08,"end":2.34,"sentiment":"negative","sentiment_score":-0.4168328493833542},{"text":"The person you're trying to reach is not available.","start":2.6399999,"end":5.06,"sentiment":"negative","sentiment_score":-0.4247547189394633},{"text":"At the tone, please record your message.","start":5.52,"end":7.54,"sentiment":"neutral","sentiment_score":-0.16800285237176077},{"text":"When you have finished recording, you may hang up.","start":7.9199996,"end":10.66,"sentiment":"neutral","sentiment_score":-0.14114902251296574}],"sentiment":"neutral","sentiment_score":-0.29102474044669757,"num_words":33,"start":0.08,"end":10.66}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Your call has been forwarded to voice mail. The person you're trying to reach is not available. At the tone, please record your message. When you have finished recording, you may hang up.\n\nChannel 0: Hello, Deval. My name is Mary, and I'm calling from Airtel. I'm just following up regarding our previous conversation regarding your October invoice that you received. I just want to confirm that I've already modified the October invoice and already edited it out. I just have some, few, offers to offer to you.\n\nSo if you received this message, I wanted to discuss with you over the phone. Thank you so much, and have a great day. Goodbye for now.","paragraphs":[{"sentences":[{"text":"Your call has been forwarded to voice mail.","start":0.08,"end":2.34,"sentiment":"negative","sentiment_score":-0.4168328493833542},{"text":"The person you're trying to reach is not available.","start":2.6399999,"end":5.06,"sentiment":"negative","sentiment_score":-0.4247547189394633},{"text":"At the tone, please record your message.","start":5.52,"end":7.54,"sentiment":"neutral","sentiment_score":-0.16800285237176077},{"text":"When you have finished recording, you may hang up.","start":7.9199996,"end":10.66,"sentiment":"neutral","sentiment_score":-0.14114902251296574}],"sentiment":"neutral","sentiment_score":-0.29102474044669757,"channel":1,"num_words":33,"start":0.08,"end":10.66},{"sentences":[{"text":"Hello, Deval.","start":12.08,"end":12.96,"sentiment":"neutral","sentiment_score":0.06501080468297005},{"text":"My name is Mary, and I'm calling from Airtel.","start":12.96,"end":15.219999,"sentiment":"neutral","sentiment_score":0.1007947027683258},{"text":"I'm just following up regarding our previous conversation regarding your October invoice that you received.","start":15.465,"end":20.765,"sentiment":"neutral","sentiment_score":0.08615710536638896},{"text":"I just want to confirm that I've already modified the October invoice and already edited it out.","start":21.385,"end":29.005001,"sentiment":"neutral","sentiment_score":0.026438206762951964},{"text":"I just have some, few, offers to offer to you.","start":29.785,"end":35.059998,"sentiment":"neutral","sentiment_score":0.2009250394999981}],"sentiment":"neutral","sentiment_score":0.09034397027824285,"channel":0,"num_words":53,"start":12.08,"end":35.059998},{"sentences":[{"text":"So if you received this message, I wanted to discuss with you over the phone.","start":35.059998,"end":38.84,"sentiment":"neutral","sentiment_score":0.11556751132011414},{"text":"Thank you so much, and have a great day.","start":38.9,"end":40.579998,"sentiment":"positive","sentiment_score":0.6585248973634508},{"text":"Goodbye for now.","start":40.579998,"end":41.72,"sentiment":"neutral","sentiment_score":-0.02729059134920438}],"sentiment":"neutral","sentiment_score":0.28068018414907986,"channel":0,"num_words":27,"start":35.059998,"end":41.72}]},"summary":{"result":"success","short":"The customer's call goes to voicemail and they are prompted to leave a message. The representative from Airtel calls to follow up on a previous conversation about the customer's invoice and confirms that they have modified and edited the invoice. The representative offers to discuss some offers with the customer over the phone."},"intents":{"segments":[{"text":"My name is Mary, and I'm calling from Airtel. I'm just following up regarding our previous conversation regarding your October invoice that you received. I just want to confirm that I've already modified the October invoice and already edited it out. I just have some, few, offers to offer to you. So if you received this message, I wanted to discuss with you over the phone. Thank you so much, and have a great day. Goodbye for now.","start_word":35,"end_word":112,"intents":[{"intent":"Confirm contact","confidence_score":0.0016600288}]},{"text":"I'm just following up regarding our previous conversation regarding your October invoice that you received.","start_word":44,"end_word":58,"intents":[{"intent":"Discuss invoice","confidence_score":0.32791027}]}]},"sentiments":{"segments":[{"text":"Your call has been forwarded to voice mail. The person you're trying to reach is not available.","start_word":0,"end_word":16,"sentiment":"negative","sentiment_score":-0.417005717754364},{"text":"At the tone, please record your message. When you have finished recording, you may hang up. Hello, Deval. My name is Mary, and I'm calling from Airtel. I'm just following up regarding our previous conversation regarding your October invoice that you received. I just want to confirm that I've already modified the October invoice and already edited it out. I just have some, few, offers to offer to you. So if you received this message, I wanted to discuss with you over the phone.","start_word":17,"end_word":100,"sentiment":"neutral","sentiment_score":0.04958714544773102},{"text":"Thank you so much, and have a great day.","start_word":101,"end_word":109,"sentiment":"positive","sentiment_score":0.6586252450942993},{"text":"Goodbye for now.","start_word":110,"end_word":112,"sentiment":"neutral","sentiment_score":-0.03569292277097702}],"average":{"sentiment":"neutral","sentiment_score":0.026152912023905163}}}}