{"metadata":{"transaction_key":"deprecated","request_id":"01a07a9f-1517-79f0-8e8a-55eb3e8b26d1","sha256":"e852abd72907dbdf72f555317f06cf4c081cb132ab883a8ea413e15a2724a54b","created":"2026-09-07T06:47:22.422Z","duration":44.351936,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":61,"output_tokens":61},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":61,"output_tokens":6}},"results":{"channels":[{"alternatives":[{"transcript":"Rahul from TechnoWand.","confidence":0.83798826,"words":[{"word":"rahul","start":6.96,"end":7.44,"confidence":0.7988281,"punctuated_word":"Rahul","sentiment":"neutral","sentiment_score":0.15386947989463806},{"word":"from","start":7.44,"end":7.7599998,"confidence":0.9902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.12838652729988098},{"word":"technowand","start":7.7599998,"end":8.26,"confidence":0.83798826,"punctuated_word":"TechnoWand.","sentiment":"neutral","sentiment_score":0.17548197507858276}],"paragraphs":{"transcript":"\nRahul from TechnoWand.","paragraphs":[{"sentences":[{"text":"Rahul from TechnoWand.","start":6.96,"end":8.26,"sentiment":"neutral","sentiment_score":0.15257932742436728}],"sentiment":"neutral","sentiment_score":0.15257932742436728,"num_words":3,"start":6.96,"end":8.26}]}}]},{"alternatives":[{"transcript":"Hi. If you record your name and reason for calling, I'll see if this person is available. Thanks, Rahul. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message","confidence":1.0,"words":[{"word":"hi","start":0.32,"end":0.71999997,"confidence":0.9975586,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.06207578629255295},{"word":"if","start":0.71999997,"end":0.96,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.04684595763683319},{"word":"you","start":0.96,"end":1.12,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03115364909172058},{"word":"record","start":1.12,"end":1.52,"confidence":0.9980469,"punctuated_word":"record","sentiment":"neutral","sentiment_score":0.027364298701286316},{"word":"your","start":1.52,"end":1.68,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.02599736675620079},{"word":"name","start":1.68,"end":1.92,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.03209691494703293},{"word":"and","start":1.92,"end":2.08,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.03255060315132141},{"word":"reason","start":2.08,"end":2.3999999,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":0.039605848491191864},{"word":"for","start":2.3999999,"end":2.6399999,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.03240051120519638},{"word":"calling","start":2.6399999,"end":3.1399999,"confidence":0.99902344,"punctuated_word":"calling,","sentiment":"neutral","sentiment_score":0.03870967775583267},{"word":"i'll","start":3.28,"end":3.52,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.05083031952381134},{"word":"see","start":3.52,"end":3.6799998,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.051507242023944855},{"word":"if","start":3.6799998,"end":3.84,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.03876931592822075},{"word":"this","start":3.84,"end":4.08,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.02829008921980858},{"word":"person","start":4.08,"end":4.48,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":0.041442979127168655},{"word":"is","start":4.48,"end":4.72,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.03239677846431732},{"word":"available","start":4.72,"end":5.22,"confidence":0.99902344,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":0.05274302512407303},{"word":"thanks","start":13.745,"end":14.1449995,"confidence":0.9941406,"punctuated_word":"Thanks,","sentiment":"positive","sentiment_score":0.7024962902069092},{"word":"rahul","start":14.1449995,"end":14.6449995,"confidence":0.89575195,"punctuated_word":"Rahul.","sentiment":"positive","sentiment_score":0.6153931617736816},{"word":"please","start":14.945,"end":15.345,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.03658111393451691},{"word":"stay","start":15.345,"end":15.585,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":0.02453379333019257},{"word":"on","start":15.585,"end":15.825,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.05746974050998688},{"word":"the","start":15.825,"end":15.905,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.02624891698360443},{"word":"line","start":15.905,"end":16.404999,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":-0.0212881937623024},{"word":"i'm","start":39.446938,"end":39.766937,"confidence":0.9970703,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.3622096478939056},{"word":"sorry","start":39.766937,"end":40.266937,"confidence":0.98291016,"punctuated_word":"sorry.","sentiment":"negative","sentiment_score":-0.3865518569946289},{"word":"this","start":40.32694,"end":40.566936,"confidence":1.0,"punctuated_word":"This","sentiment":"negative","sentiment_score":-0.6522877812385559},{"word":"person","start":40.566936,"end":41.046936,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.5416045188903809},{"word":"is","start":41.046936,"end":41.206936,"confidence":1.0,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.5310718417167664},{"word":"not","start":41.206936,"end":41.446938,"confidence":1.0,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.4748256206512451},{"word":"available","start":41.446938,"end":41.946938,"confidence":0.9995117,"punctuated_word":"available.","sentiment":"negative","sentiment_score":-0.4533002674579621},{"word":"if","start":42.32694,"end":42.48694,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.1353384554386139},{"word":"you","start":42.48694,"end":42.566936,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.08028688281774521},{"word":"would","start":42.566936,"end":42.726936,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.08248991519212723},{"word":"like","start":42.726936,"end":42.966938,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.08297136425971985},{"word":"to","start":42.966938,"end":43.046936,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.11990241706371307},{"word":"leave","start":43.046936,"end":43.286938,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.12253478914499284},{"word":"an","start":43.286938,"end":43.52694,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.11152230203151704},{"word":"additional","start":43.52694,"end":44.006935,"confidence":1.0,"punctuated_word":"additional","sentiment":"neutral","sentiment_score":-0.13861975073814392},{"word":"message","start":44.006935,"end":44.351936,"confidence":0.9667969,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.10748028010129929}],"paragraphs":{"transcript":"\nHi. If you record your name and reason for calling, I'll see if this person is available. Thanks, Rahul. Please stay on the line. I'm sorry.\n\nThis person is not available. If you would like to leave an additional message","paragraphs":[{"sentences":[{"text":"Hi.","start":0.32,"end":0.71999997,"sentiment":"neutral","sentiment_score":0.06207578629255295},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.71999997,"end":5.22,"sentiment":"neutral","sentiment_score":0.03766903607174754},{"text":"Thanks, Rahul.","start":13.745,"end":14.6449995,"sentiment":"positive","sentiment_score":0.6589447259902954},{"text":"Please stay on the line.","start":14.945,"end":16.404999,"sentiment":"neutral","sentiment_score":0.014209507405757904},{"text":"I'm sorry.","start":39.446938,"end":40.266937,"sentiment":"negative","sentiment_score":-0.3743807524442673}],"sentiment":"neutral","sentiment_score":0.05019060952159075,"num_words":26,"start":0.32,"end":40.266937},{"sentences":[{"text":"This person is not available.","start":40.32694,"end":41.946938,"sentiment":"negative","sentiment_score":-0.5306180059909821},{"text":"If you would like to leave an additional message","start":42.32694,"end":44.351936,"sentiment":"neutral","sentiment_score":-0.10901623964309692}],"sentiment":"neutral","sentiment_score":-0.2595882990530559,"num_words":14,"start":40.32694,"end":44.351936}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. If you record your name and reason for calling, I'll see if this person is available.\n\nChannel 0: Rahul from TechnoWand.\n\nChannel 1: Thanks, Rahul. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message","paragraphs":[{"sentences":[{"text":"Hi.","start":0.32,"end":0.71999997,"sentiment":"neutral","sentiment_score":0.06207578629255295},{"text":"If you record your name and reason for calling, I'll see if this person is available.","start":0.71999997,"end":5.22,"sentiment":"neutral","sentiment_score":0.03766903607174754}],"sentiment":"neutral","sentiment_score":0.03910472726120668,"channel":1,"num_words":17,"start":0.32,"end":5.22},{"sentences":[{"text":"Rahul from TechnoWand.","start":6.96,"end":8.26,"sentiment":"neutral","sentiment_score":0.15257932742436728}],"sentiment":"neutral","sentiment_score":0.15257932742436728,"channel":0,"num_words":3,"start":6.96,"end":8.26},{"sentences":[{"text":"Thanks, Rahul.","start":13.745,"end":14.6449995,"sentiment":"positive","sentiment_score":0.6589447259902954},{"text":"Please stay on the line.","start":14.945,"end":16.404999,"sentiment":"neutral","sentiment_score":0.014209507405757904},{"text":"I'm sorry.","start":39.446938,"end":40.266937,"sentiment":"negative","sentiment_score":-0.3743807524442673},{"text":"This person is not available.","start":40.32694,"end":41.946938,"sentiment":"negative","sentiment_score":-0.5306180059909821},{"text":"If you would like to leave an additional message","start":42.32694,"end":44.351936,"sentiment":"neutral","sentiment_score":-0.10901623964309692}],"sentiment":"neutral","sentiment_score":-0.1301765522879103,"channel":1,"num_words":23,"start":13.745,"end":44.351936}]},"summary":{"result":"success","short":"Hi. If you record your name and reason for calling, I'll see if this person is available. Rahul from TechnoWand. Thanks, Rahul. Please stay on the line. I'm sorry. This person is not available. If you would like to leave an additional message"},"intents":{"segments":[{"text":"Thanks, Rahul. Please stay on the line. I'm sorry.","start_word":20,"end_word":28,"intents":[{"intent":"Record caller information","confidence_score":0.087930694}]}]},"sentiments":{"segments":[{"text":"Hi. If you record your name and reason for calling, I'll see if this person is available. Rahul from TechnoWand.","start_word":0,"end_word":19,"sentiment":"neutral","sentiment_score":0.06989307701587677},{"text":"Thanks, Rahul.","start_word":20,"end_word":21,"sentiment":"positive","sentiment_score":0.6502344012260437},{"text":"Please stay on the line.","start_word":22,"end_word":26,"sentiment":"neutral","sentiment_score":0.00829322449862957},{"text":"I'm sorry. This person is not available.","start_word":27,"end_word":33,"sentiment":"negative","sentiment_score":-0.45146575570106506},{"text":"If you would like to leave an additional message","start_word":34,"end_word":42,"sentiment":"neutral","sentiment_score":-0.11979296803474426}],"average":{"sentiment":"neutral","sentiment_score":-0.01059894679022617}}}}