{"metadata":{"transaction_key":"deprecated","request_id":"019f820e-4e7f-7d50-a840-2249260d4e33","sha256":"95bdeccd3b9dea489c8392dd16a926516d5debc1babc4cac08cecccfd56aaa72","created":"2026-07-21T00:23:24.341Z","duration":6.5519376,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":35,"output_tokens":35},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":35,"output_tokens":6}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. You called in, Julie, Boris. Unfortunately, I can't make it to the phone at the moment. But if you'd like to leave","confidence":0.9980469,"words":[{"word":"hi","start":0.64,"end":0.79999995,"confidence":0.64245605,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.08469215780496597},{"word":"you","start":0.79999995,"end":0.96,"confidence":0.984375,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.1322277933359146},{"word":"called","start":0.96,"end":1.36,"confidence":0.90722656,"punctuated_word":"called","sentiment":"neutral","sentiment_score":0.11842973530292512},{"word":"in","start":1.36,"end":1.5999999,"confidence":0.19195557,"punctuated_word":"in,","sentiment":"neutral","sentiment_score":0.22430044412612915},{"word":"julie","start":1.5999999,"end":1.92,"confidence":0.38153076,"punctuated_word":"Julie,","sentiment":"neutral","sentiment_score":0.20455610752105713},{"word":"boris","start":1.92,"end":2.42,"confidence":0.98046875,"punctuated_word":"Boris.","sentiment":"neutral","sentiment_score":0.23745787143707275},{"word":"unfortunately","start":2.6399999,"end":3.1399999,"confidence":0.9980469,"punctuated_word":"Unfortunately,","sentiment":"negative","sentiment_score":-0.6404469013214111},{"word":"i","start":3.1999998,"end":3.4399998,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.6811936497688293},{"word":"can't","start":3.4399998,"end":3.6799998,"confidence":1.0,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.6413990259170532},{"word":"make","start":3.6799998,"end":3.84,"confidence":1.0,"punctuated_word":"make","sentiment":"negative","sentiment_score":-0.5047085285186768},{"word":"it","start":3.84,"end":4.0,"confidence":0.9970703,"punctuated_word":"it","sentiment":"negative","sentiment_score":-0.6860220432281494},{"word":"to","start":4.0,"end":4.16,"confidence":0.9980469,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.5813726782798767},{"word":"the","start":4.16,"end":4.24,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.6058557033538818},{"word":"phone","start":4.24,"end":4.56,"confidence":0.99902344,"punctuated_word":"phone","sentiment":"negative","sentiment_score":-0.5497562289237976},{"word":"at","start":4.56,"end":4.72,"confidence":1.0,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.5462820529937744},{"word":"the","start":4.72,"end":4.7999997,"confidence":0.99902344,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.6243422031402588},{"word":"moment","start":4.7999997,"end":5.12,"confidence":0.8249512,"punctuated_word":"moment.","sentiment":"negative","sentiment_score":-0.5962020754814148},{"word":"but","start":5.12,"end":5.2799997,"confidence":0.9980469,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.039773449301719666},{"word":"if","start":5.2799997,"end":5.44,"confidence":0.9970703,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.006487639620900154},{"word":"you'd","start":5.44,"end":5.68,"confidence":0.99853516,"punctuated_word":"you'd","sentiment":"neutral","sentiment_score":0.0038162372075021263},{"word":"like","start":5.68,"end":5.92,"confidence":0.99902344,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.005515642464160919},{"word":"to","start":5.92,"end":6.0,"confidence":0.9863281,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.02028784528374672},{"word":"leave","start":6.0,"end":6.5,"confidence":0.95410156,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.025325877591967583}],"paragraphs":{"transcript":"\nHi. You called in, Julie, Boris. Unfortunately, I can't make it to the phone at the moment. But if you'd like to leave","paragraphs":[{"sentences":[{"text":"Hi.","start":0.64,"end":0.79999995,"sentiment":"neutral","sentiment_score":0.08469215780496597},{"text":"You called in, Julie, Boris.","start":0.79999995,"end":2.42,"sentiment":"neutral","sentiment_score":0.18339439034461974},{"text":"Unfortunately, I can't make it to the phone at the moment.","start":2.6399999,"end":5.12,"sentiment":"negative","sentiment_score":-0.6052346446297385},{"text":"But if you'd like to leave","start":5.12,"end":6.5,"sentiment":"neutral","sentiment_score":-0.011594608814145127}],"sentiment":"neutral","sentiment_score":-0.24893411453408393,"num_words":23,"start":0.64,"end":6.5}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You called in, Julie, Boris. Unfortunately, I can't make it to the phone at the moment. But if you'd like to leave","paragraphs":[{"sentences":[{"text":"Hi.","start":0.64,"end":0.79999995,"sentiment":"neutral","sentiment_score":0.08469215780496597},{"text":"You called in, Julie, Boris.","start":0.79999995,"end":2.42,"sentiment":"neutral","sentiment_score":0.18339439034461974},{"text":"Unfortunately, I can't make it to the phone at the moment.","start":2.6399999,"end":5.12,"sentiment":"negative","sentiment_score":-0.6052346446297385},{"text":"But if you'd like to leave","start":5.12,"end":6.5,"sentiment":"neutral","sentiment_score":-0.011594608814145127}],"sentiment":"neutral","sentiment_score":-0.24893411453408393,"channel":1,"num_words":23,"start":0.64,"end":6.5}]},"summary":{"result":"success","short":"Hi. You called in, Julie, Boris. Unfortunately, I can't make it to the phone at the moment. But if you'd like to leave"},"intents":{"segments":[{"text":"Unfortunately, I can't make it to the phone at the moment.","start_word":6,"end_word":16,"intents":[{"intent":"Call","confidence_score":0.00045153266},{"intent":"Leave message","confidence_score":0.9522621}]}]},"sentiments":{"segments":[{"text":"Hi. You called in, Julie, Boris.","start_word":0,"end_word":5,"sentiment":"neutral","sentiment_score":0.1809207946062088},{"text":"Unfortunately, I can't make it to the phone at the moment.","start_word":6,"end_word":16,"sentiment":"negative","sentiment_score":-0.6118019223213196},{"text":"But if you'd like to leave","start_word":17,"end_word":22,"sentiment":"neutral","sentiment_score":-0.008137371391057968}],"average":{"sentiment":"neutral","sentiment_score":-0.20743246078491212}}}}