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Good morning. Matt, it's Ronald from Cloud Solution IT. How are you doing today? I'm doing wonderful.\n\nThank you for asking. Sir, I hope you still remember the company because the last time that we touched base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the In Opendoor, sir. Yes, sir.\n\nSo what's the name of the company is Cloud Solution IT. We are a managed service provider. We are also my sorry. Mhmm. Uh-huh.\n\nAlright. Uh-huh. Uh-huh. Yeah? Uh-huh.\n\nIn two years. Alright. Okay. I'll be happy to send you our email, sir. Okay.\n\nThanks, Matt. Alright then. That'll be okay. Alright. Thank you, Matt.\n\nYou have a good day. 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Matt speaking. Hey, mate. Not too bad yourself. Yeah. And where where have you got are you guys are you guys still referencing me as working at Woodlands? Or oh, okay. Yep. Yep. Okay. We we've actually already got a managed service provider at the moment now. So, yeah, at this stage, we're probably not gonna be able to take the meeting because we just renewed our agreement for a couple of years. So, yeah, I appreciate your time, but, yeah, unfortunately, sorry. I got a bit on today, man. So I probably won't be able to get the whole spiel. But, yeah, we're we're probably not interested at the moment, but thank you for thinking of us. And, yeah, feel free to pop something in for you in two years' time. Awesome. Thank you so much, man. Sorry. I'm just in the meeting of a couple of things. You have a great day. Alright. 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Matt speaking. Hey, mate. Not too bad yourself. Yeah.\n\nAnd where where have you got are you guys are you guys still referencing me as working at Woodlands? Or oh, okay. Yep. Yep. Okay.\n\nWe we've actually already got a managed service provider at the moment now. So, yeah, at this stage, we're probably not gonna be able to take the meeting because we just renewed our agreement for a couple of years. So, yeah, I appreciate your time, but, yeah, unfortunately, sorry. I got a bit on today, man. So I probably won't be able to get the whole spiel.\n\nBut, yeah, we're we're probably not interested at the moment, but thank you for thinking of us. And, yeah, feel free to pop something in for you in two years' time. Awesome. Thank you so much, man. Sorry.\n\nI'm just in the meeting of a couple of things. You have a great day. Alright. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.04,"end":1.52,"sentiment":"neutral","sentiment_score":0.02885968796908855},{"text":"Matt speaking.","start":1.52,"end":2.26,"sentiment":"neutral","sentiment_score":0.02397708222270012},{"text":"Hey, mate.","start":11.28,"end":11.92,"sentiment":"positive","sentiment_score":0.3411693423986435},{"text":"Not too bad yourself.","start":11.92,"end":12.9,"sentiment":"positive","sentiment_score":0.4074190557003021},{"text":"Yeah.","start":34.23,"end":34.47,"sentiment":"neutral","sentiment_score":0.025011051446199417}],"sentiment":"neutral","sentiment_score":0.24138398114591836,"num_words":10,"start":1.04,"end":34.47},{"sentences":[{"text":"And where where have you got are you guys are you guys still referencing me as working at Woodlands?","start":34.47,"end":40.25,"sentiment":"neutral","sentiment_score":0.009408327554793735},{"text":"Or oh, okay.","start":40.39,"end":44.63,"sentiment":"neutral","sentiment_score":0.022811952978372574},{"text":"Yep.","start":44.63,"end":44.95,"sentiment":"neutral","sentiment_score":0.03541754558682442},{"text":"Yep.","start":44.95,"end":45.45,"sentiment":"neutral","sentiment_score":0.03803982213139534},{"text":"Okay.","start":56.065,"end":56.565,"sentiment":"neutral","sentiment_score":0.009275401011109352}],"sentiment":"neutral","sentiment_score":0.01319707404822111,"num_words":25,"start":34.47,"end":56.565},{"sentences":[{"text":"We we've actually already got a managed service provider at the moment now.","start":56.625,"end":61.02,"sentiment":"neutral","sentiment_score":-0.01498750217545491},{"text":"So, yeah, at this stage, we're probably not gonna be able to take the meeting because we just renewed our agreement for a couple of years.","start":61.100002,"end":67.12,"sentiment":"neutral","sentiment_score":-0.1322620211598965},{"text":"So, yeah, I appreciate your time, but, yeah, unfortunately, sorry.","start":67.98,"end":70.46,"sentiment":"neutral","sentiment_score":-0.04689666740596295},{"text":"I got a bit on today, man.","start":70.46,"end":71.74,"sentiment":"neutral","sentiment_score":-0.16209031215735845},{"text":"So I probably won't be able to get the whole spiel.","start":71.74,"end":73.74,"sentiment":"neutral","sentiment_score":-0.12841751223260706}],"sentiment":"neutral","sentiment_score":-0.09925136674862745,"num_words":67,"start":56.625,"end":73.74},{"sentences":[{"text":"But, yeah, we're we're probably not interested at the moment, but thank you for thinking of us.","start":73.74,"end":79.305,"sentiment":"neutral","sentiment_score":-0.126409103107803},{"text":"And, yeah, feel free to pop something in for you in two years' time.","start":79.305,"end":83.965,"sentiment":"neutral","sentiment_score":0.01180298559899841},{"text":"Awesome.","start":87.562935,"end":88.04294,"sentiment":"positive","sentiment_score":0.40368378162384033},{"text":"Thank you so much, man.","start":88.04294,"end":89.00294,"sentiment":"positive","sentiment_score":0.3574834644794464},{"text":"Sorry.","start":89.00294,"end":89.16293,"sentiment":"neutral","sentiment_score":0.09550100564956664}],"sentiment":"neutral","sentiment_score":0.007970767242735937,"num_words":38,"start":73.74,"end":89.16293},{"sentences":[{"text":"I'm just in the meeting of a couple of things.","start":89.16293,"end":91.102936,"sentiment":"neutral","sentiment_score":0.23356522247195244},{"text":"You have a great day.","start":91.40293,"end":92.54294,"sentiment":"neutral","sentiment_score":0.31579874753952025},{"text":"Alright.","start":93.882935,"end":94.36294,"sentiment":"neutral","sentiment_score":0.18476609885692596},{"text":"Bye.","start":94.36294,"end":94.86294,"sentiment":"neutral","sentiment_score":0.3075415790081024}],"sentiment":"neutral","sentiment_score":0.2592325670754208,"num_words":17,"start":89.16293,"end":94.86294}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. Matt speaking.\n\nChannel 0: Yes. Good morning. Matt, it's Ronald from Cloud Solution IT. How are you doing today?\n\nChannel 1: Hey, mate. Not too bad yourself.\n\nChannel 0: I'm doing wonderful. Thank you for asking. Sir, I hope you still remember the company because the last time that we touched base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.\n\nChannel 1: Yeah. And where\n\nChannel 0: Name\n\nChannel 1: where have\n\nChannel 0: of\n\nChannel 1: you\n\nChannel 0: the\n\nChannel 1: got are you guys are you guys still referencing me as working at Woodlands? Or\n\nChannel 0: In Opendoor, sir.\n\nChannel 1: oh, okay. Yep. Yep.\n\nChannel 0: Yes, sir. So what's the name of the company is Cloud Solution IT. We are a managed service provider.\n\nChannel 1: Okay.\n\nChannel 0: We are also my\n\nChannel 1: We we've actually already got a managed service provider at the moment now. So, yeah, at this\n\nChannel 0: sorry. Mhmm.\n\nChannel 1: stage, we're probably not gonna be able to take the meeting because we just renewed\n\nChannel 0: Uh-huh.\n\nChannel 1: our agreement for a couple of years.\n\nChannel 0: Alright.\n\nChannel 1: So, yeah, I appreciate your time, but, yeah, unfortunately, sorry. I got a bit on today, man. So I probably won't be able to get the whole spiel. But, yeah, we're we're probably not interested at the moment, but thank you for\n\nChannel 0: Uh-huh.\n\nChannel 1: thinking of us. And, yeah, feel free to pop something in for you in\n\nChannel 0: Uh-huh. Yeah?\n\nChannel 1: two years'\n\nChannel 0: Uh-huh.\n\nChannel 1: time.\n\nChannel 0: In two years. Alright. Okay. I'll be happy to send you our email, sir.\n\nChannel 1: Awesome. Thank you so much, man. Sorry.\n\nChannel 0: Okay.\n\nChannel 1: I'm just\n\nChannel 0: Thanks,\n\nChannel 1: in the meeting\n\nChannel 0: Matt.\n\nChannel 1: of a couple of things. You have a great\n\nChannel 0: Alright\n\nChannel 1: day.\n\nChannel 0: then. That'll be okay. Alright.\n\nChannel 1: Alright.\n\nChannel 0: Thank you, Matt.\n\nChannel 1: Bye.\n\nChannel 0: You have a good day. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.04,"end":1.52,"sentiment":"neutral","sentiment_score":0.02885968796908855},{"text":"Matt speaking.","start":1.52,"end":2.26,"sentiment":"neutral","sentiment_score":0.02397708222270012}],"sentiment":"neutral","sentiment_score":0.025604617471496265,"channel":1,"num_words":3,"start":1.04,"end":2.26},{"sentences":[{"text":"Yes.","start":3.36,"end":3.86,"sentiment":"neutral","sentiment_score":0.1566818654537201},{"text":"Good morning.","start":4.3199997,"end":5.06,"sentiment":"positive","sentiment_score":0.3973061889410019},{"text":"Matt, it's Ronald from Cloud Solution IT.","start":5.3599997,"end":9.5199995,"sentiment":"neutral","sentiment_score":0.30509143642016817},{"text":"How are you doing 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However, the customer is unable to make the meeting due to a recent change in their agreement. The customer thanks the agent for their time and suggests sending an email for future consideration."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hello. Matt speaking. Yes.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.06387962400913239},{"text":"Good morning.","start_word":4,"end_word":5,"sentiment":"positive","sentiment_score":0.4022025465965271},{"text":"Matt, it's Ronald from Cloud Solution IT. How are you doing today?","start_word":6,"end_word":17,"sentiment":"neutral","sentiment_score":0.3009863793849945},{"text":"Hey, mate. Not too bad yourself. I'm doing wonderful. Thank you for asking.","start_word":18,"end_word":30,"sentiment":"positive","sentiment_score":0.5452921390533447},{"text":"Sir, I hope you still remember the company because the last time that we touched base with you, it was February of this year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Yeah. And where Name where of have the you got are you guys are you guys still referencing me as working at Woodlands? Or In Opendoor, sir. oh, okay. Yep. Yep. Yes, sir. So what's the name of the company is Cloud Solution IT. We are a managed service provider. Okay. We are also my We we've actually already got a managed service provider at the moment now. So, yeah, at this sorry. Mhmm. stage, we're probably not gonna be able to take the meeting because we just renewed Uh-huh. our agreement for a couple of years. Alright. So, yeah, I appreciate your time, but, yeah, unfortunately, sorry. I got a bit on today, man. So I probably won't be able to get the whole spiel. But, yeah, we're we're probably not interested at the moment, but thank you for Uh-huh. thinking of us. And, yeah, feel free to pop something in for you in Uh-huh. Yeah? two years' Uh-huh. time. In two years. Alright. Okay. I'll be happy to send you our email, sir.","start_word":31,"end_word":256,"sentiment":"neutral","sentiment_score":-0.010794294998049736},{"text":"Awesome. Thank you so much, man.","start_word":257,"end_word":262,"sentiment":"positive","sentiment_score":0.35511860251426697},{"text":"Sorry. Okay. I'm just Thanks, in the meeting Matt. of a couple of things. You have a great Alright day. then. That'll be okay. Alright. 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