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It just so happened they are currently on break right now. What is your full name? Oh, okay. Alright. Perfect. What's the customer's name, if I may ask? Eola, sir. You can check. Oh, hi then. Good week. Okay. That's perfect. Thank you so much. So is it okay just to receive a callback? Later? Yeah. Because our tech rep is just currently on a lunch break. She will be back after fifty minutes. Yes. Yeah. I'm so sorry, but it just so happened she's on break right now five minutes ago. Mhmm. But I do believe in reference with provisioning and connecting to the service using the new router, it's already preconfigured, and our tech rep is sending a instruction via email and SMS. The reason why I have to endorse this to our tech rep because you have reached accounts department just for proper handling. I will just ask our tech rep to give Hayden a callback in case you're not you're no longer available. Mm-mm. I understand that. So, yeah, that's what I can do on my end. I will advise our tech rep to reach out to Hayden in reference with this. Alright. Thank you so much. Have a good one. 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I'm not sure if I called the right department. I need some help trying to activate my router to configure it. The account's not in my name. I'm I'm a service tech out trying to get it all sorted. I'm not sure. I was not sure. One sec. So what was your name again? Hayden. Hayden. Hayden. What was the last name? Goodwin. Goodwin. Yeah. Yeah. Do we know how long actually? Fifty. Well, I'm not gonna be here in fifty minutes. I can't sit around waiting here for fifteen minutes. So she okay. Well, is this something like Hayden can do? Because I've done it. Everything's working from my end, if that makes sense. Yeah. Alright. Because yeah. Because I've, like, it might be all preconfigured, but it's just something's not talking because I've kind of I've everything's working on the, like, on super on super. Bye. Alright. Sweet. No. You're alright, sweet. Thanks. You too. 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Good afternoon. Thank you so much for calling your account. How may I help you today?\n\nChannel 1: Hey. I'm not sure if I called the right department. I need some help trying to activate my router to configure it.\n\nChannel 0: Oh, sure. Let me just go ahead and take your name, and that way I could endorse your account to our tech team. It just so happened they are currently on break right now. What is your full name?\n\nChannel 1: The account's not in my name. I'm I'm a service tech out trying to get it all sorted.\n\nChannel 0: Oh, okay. Alright. Perfect. What's the customer's name, if I may ask?\n\nChannel 1: I'm not sure. I was not sure. One sec.\n\nChannel 0: Eola, sir. You can check.\n\nChannel 1: So what was your name again? Hayden. Hayden. Hayden. What was the last name?\n\nGoodwin.\n\nChannel 0: Oh, hi then. Good\n\nChannel 1: Goodwin.\n\nChannel 0: week.\n\nChannel 1: Yeah.\n\nChannel 0: Okay. That's perfect. Thank you so much. So is it okay just to receive a callback?\n\nChannel 1: Yeah. Do we know\n\nChannel 0: Later?\n\nChannel 1: how long actually?\n\nChannel 0: Yeah. Because our tech rep is just currently on a lunch break. She will be back after fifty minutes.\n\nChannel 1: Fifty.\n\nChannel 0: Yes.\n\nChannel 1: Well, I'm not gonna be here in fifty minutes. I can't sit around waiting here for fifteen minutes.\n\nChannel 0: Yeah. I'm so sorry, but it just so happened she's on break right now five minutes ago.\n\nChannel 1: So she okay. Well, is this something like Hayden can do? Because I've done it. Everything's working from my end, if that\n\nChannel 0: Mhmm.\n\nChannel 1: makes sense.\n\nChannel 0: But I do believe in reference with provisioning and connecting to the service using the new router, it's already preconfigured, and our tech rep is sending a instruction via email and SMS. The reason why I have to endorse this to our tech rep because you have reached accounts department just for proper handling. I\n\nChannel 1: Yeah.\n\nChannel 0: will\n\nChannel 1: Alright.\n\nChannel 0: just\n\nChannel 1: Because\n\nChannel 0: ask our tech rep to give Hayden a callback in case you're not you're no longer available.\n\nChannel 1: yeah. Because I've, like, it might be all preconfigured, but it's just something's not talking because I've kind of I've everything's working on the, like, on super on super.\n\nChannel 0: Mm-mm. I understand\n\nChannel 1: Bye.\n\nChannel 0: that. So, yeah, that's what I can do on my end. I will advise our tech rep to reach out to Hayden in reference with this.\n\nChannel 1: Alright. Sweet.\n\nChannel 0: Alright. Thank you so much. Have\n\nChannel 1: No. You're\n\nChannel 0: a good\n\nChannel 1: alright,\n\nChannel 0: one.\n\nChannel 1: sweet. Thanks. You\n\nChannel 0: Mhmm.\n\nChannel 1: too. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.32,"end":0.56,"sentiment":"neutral","sentiment_score":0.3257485032081604},{"text":"Good afternoon.","start":0.56,"end":1.38,"sentiment":"positive","sentiment_score":0.5368504822254181},{"text":"Thank you so much for calling your account.","start":1.4399999,"end":3.46,"sentiment":"positive","sentiment_score":0.7600908353924751},{"text":"How may I help you today?","start":3.6,"end":4.98,"sentiment":"positive","sentiment_score":0.6173145870367686}],"sentiment":"positive","sentiment_score":0.6578860984129065,"channel":0,"num_words":17,"start":0.32,"end":4.98},{"sentences":[{"text":"Hey.","start":6.0,"end":6.3199997,"sentiment":"neutral","sentiment_score":-0.044334426522254944},{"text":"I'm not sure if I called the right department.","start":6.3199997,"end":7.8399997,"sentiment":"neutral","sentiment_score":-0.1672131841381391},{"text":"I need some help trying to activate my router to configure 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our tech rep to give Hayden a callback in case you're not you're no longer available.","start":115.16,"end":121.58,"sentiment":"neutral","sentiment_score":-0.03747602880877607}],"sentiment":"neutral","sentiment_score":-0.03747602880877607,"channel":0,"num_words":17,"start":115.16,"end":121.58},{"sentences":[{"text":"yeah.","start":122.25,"end":122.49,"sentiment":"neutral","sentiment_score":-0.02384404093027115},{"text":"Because I've, like, it might be all preconfigured, but it's just something's not talking because I've kind of I've everything's working on the, like, on super on super.","start":122.49,"end":134.795,"sentiment":"neutral","sentiment_score":-0.0685193597871278}],"sentiment":"neutral","sentiment_score":-0.06697883155068447,"channel":1,"num_words":29,"start":122.25,"end":134.795},{"sentences":[{"text":"Mm-mm.","start":136.285,"end":136.605,"sentiment":"neutral","sentiment_score":-0.0003673240717034787},{"text":"I 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customer called to activate their router but was not sure if they had reached the right department. The agent took down the customer's name and informed them that the technician was on break, but will call them back in about 50 minutes. The customer apologized for the confusion and explained that their router was already pre provisioned. The agent advised the customer to call the technician directly if they were still not available."},"intents":{"segments":[{"text":"I'm not sure if I called the right department. I need some help trying to activate my router to configure it. Oh, sure.","start_word":18,"end_word":40,"intents":[{"intent":"Request router configuration","confidence_score":0.041974954}]},{"text":"Well, I'm not gonna be here in fifty minutes.","start_word":189,"end_word":197,"intents":[{"intent":"End conversation","confidence_score":0.08131783}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.3257485032081604},{"text":"Good afternoon. Thank you so much for calling your account. How may I help you today?","start_word":1,"end_word":16,"sentiment":"positive","sentiment_score":0.6702443957328796},{"text":"Hey. I'm not sure if I called the right department. I need some help trying to activate my router to configure it. Oh, sure. Let me just go ahead and take your name, and that way I could endorse your account to our tech team. It just so happened they are currently on break right now. What is your full name? The account's not in my name. I'm I'm a service tech out trying to get it all sorted. Oh, okay. Alright. Perfect. What's the customer's name, if I may ask? I'm not sure. I was not sure. One sec. Eola, sir. You can check. So what was your name again? Hayden. Hayden. Hayden. What was the last name? Goodwin. Oh, hi then. Good Goodwin. week. Yeah. Okay.","start_word":17,"end_word":144,"sentiment":"neutral","sentiment_score":-0.02360798791050911},{"text":"That's perfect. Thank you so much.","start_word":145,"end_word":150,"sentiment":"positive","sentiment_score":0.5511212944984436},{"text":"So is it okay just to receive a callback? Yeah. Do we know Later? how long actually? Yeah. Because our tech rep is just currently on a lunch break. She will be back after fifty minutes. Fifty. Yes. Well, I'm not gonna be here in fifty minutes. I can't sit around waiting here for fifteen minutes. Yeah. I'm so sorry, but it just so happened she's on break right now five minutes ago. So she okay. Well, is this something like Hayden can do? Because I've done it. Everything's working from my end, if that Mhmm. makes sense. But I do believe in reference with provisioning and connecting to the service using the new router, it's already preconfigured, and our tech rep is sending a instruction via email and SMS. The reason why I have to endorse this to our tech rep because you have reached accounts department just for proper handling. I Yeah. will Alright. just Because ask our tech rep to give Hayden a callback in case you're not you're no longer available. yeah. Because I've, like, it might be all preconfigured, but it's just something's not talking because I've kind of I've everything's working on the, like, on super on super. Mm-mm. I understand Bye. that. So, yeah, that's what I can do on my end. I will advise our tech rep to reach out to Hayden in reference with this. Alright. Sweet. Alright.","start_word":151,"end_word":387,"sentiment":"neutral","sentiment_score":-0.016317596101056674},{"text":"Thank you so much.","start_word":388,"end_word":391,"sentiment":"positive","sentiment_score":0.5561281442642212},{"text":"Have No. You're a good alright, one. sweet.","start_word":392,"end_word":399,"sentiment":"neutral","sentiment_score":0.244643896818161},{"text":"Thanks. You Mhmm. too.","start_word":400,"end_word":403,"sentiment":"positive","sentiment_score":0.49791547656059265},{"text":"Bye.","start_word":404,"end_word":404,"sentiment":"neutral","sentiment_score":0.23253074288368225}],"average":{"sentiment":"neutral","sentiment_score":0.035308186133303235}}}}