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Actually, I wanted to know about the pricing. Beat Defender Gravity Zone. Beat Beat, b I t Defender Gravity Sloan. Yep. Actually, I'm onto the Ingram Micro portal, but there's no pricing shown over here. Yep. My account number is 401586. Right. Correct. It's free. Oh, actually, we got one customer. He was after this we got one customer. He was after this license. And yes. How was this? Yeah. Mhmm. What's that? Mhmm. Alright. Got you. Mhmm. Sure. Will do. Yep. And, Angelo, can you help me out with one more thing? It's regarding hardware. Yep. Actually, I have like, we got one customer who was after the SKU CM9680. Yep. It's a connection module Ethernet. Eight zero. Yeah. There's one in stock. Right? So, actually, custom mhmm. So customer got one question. Like, I just wanted to ask. This option, does it use a different power supply? Mhmm. Does it need a different power supply? If it does not, so can you yeah. Sure. Sorry. Come again? Look. I'm not sure. Actually, a customer was after this, and he just mentioned, like, does this product come with the power supply type? And if yes, so does it comes like, is it included in the bundle or, like, you need to order it separately? So it does not come with a different power supply. So could you help me? Like, if you can help me out with the power supply code, like, what sort of power supply would it need and how much would it cost? I can't send it, but I really had a bad experience because, you know, the emails get responded after two or three days. You know? That's the reason I'm giving you a call. What's his email? Taylor, t a y l o r. Mhmm. Ben, b e n. B e, n n, n for Nyla. Mhmm. Alright. DataLogic. Alright. Got you. Alright. We'll send two different emails. One for licensing and one for this data logic. Yep. Alright. No worries. Thanks. Thanks, Angelo, for your assistance, man. Yeah. Bye. 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Afternoon, Angelo. This is Ross with Tech Home. How are you, ma'am? That's great.\n\nDoing good, buddy. Angela actually giving you a call regarding a license, albeit Defender Gravity Zone. Yep. Actually, I wanted to know about the pricing. Beat Defender Gravity Zone.\n\nBeat Beat, b I t Defender Gravity Sloan. Yep. Actually, I'm onto the Ingram Micro portal, but there's no pricing shown over here. Yep. My account number is 401586.\n\nRight. Correct. It's free. Oh, actually, we got one customer. He was after this we got one customer.\n\nHe was after this license. And yes. How was this? Yeah. Mhmm.\n\nWhat's that? Mhmm. Alright. Got you. Mhmm.\n\nSure. Will do. Yep. And, Angelo, can you help me out with one more thing? It's regarding hardware.\n\nYep. Actually, I have like, we got one customer who was after the SKU CM9680. Yep. It's a connection module Ethernet. Eight zero.\n\nYeah. There's one in stock. Right? So, actually, custom mhmm. So customer got one question.\n\nLike, I just wanted to ask. This option, does it use a different power supply? Mhmm. Does it need a different power supply? If it does not, so can you yeah.\n\nSure. Sorry. Come again? Look. I'm not sure.\n\nActually, a customer was after this, and he just mentioned, like, does this product come with the power supply type? And if yes, so does it comes like, is it included in the bundle or, like, you need to order it separately? So it does not come with a different power supply. So could you help me? Like, if you can help me out with the power supply code, like, what sort of power supply would it need and how much would it cost?\n\nI can't send it, but I really had a bad experience because, you know, the emails get responded after two or three days. You know? That's the reason I'm giving you a call. What's his email? Taylor, t a y l o r.\n\nMhmm. Ben, b e n. B e, n n, n for Nyla. Mhmm. Alright.\n\nDataLogic. Alright. Got you. Alright. We'll send two different emails.\n\nOne for licensing and one for this data logic. Yep. Alright. No worries. Thanks.\n\nThanks, Angelo, for your assistance, man. Yeah. Bye. You too.","paragraphs":[{"sentences":[{"text":"Hey.","start":58.72,"end":58.96,"sentiment":"neutral","sentiment_score":0.14428961277008057},{"text":"Afternoon, Angelo.","start":58.96,"end":60.0,"sentiment":"neutral","sentiment_score":0.14488642662763596},{"text":"This is Ross with Tech Home.","start":60.0,"end":61.760002,"sentiment":"neutral","sentiment_score":0.15572996934254965},{"text":"How are you, ma'am?","start":61.760002,"end":62.66,"sentiment":"neutral","sentiment_score":0.2261829748749733},{"text":"That's great.","start":66.72,"end":67.54,"sentiment":"positive","sentiment_score":0.5607956051826477}],"sentiment":"neutral","sentiment_score":0.22631769279638927,"num_words":15,"start":58.72,"end":67.54},{"sentences":[{"text":"Doing good, buddy.","start":67.6,"end":68.66,"sentiment":"positive","sentiment_score":0.5394973556200663},{"text":"Angela actually giving you a call regarding a license, albeit Defender Gravity 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here.","start":113.78,"end":120.28,"sentiment":"neutral","sentiment_score":-0.0170136070145028},{"text":"Yep.","start":124.979996,"end":125.479996,"sentiment":"neutral","sentiment_score":0.011226383969187737},{"text":"My account number is 401586.","start":126.674995,"end":129.495,"sentiment":"neutral","sentiment_score":0.006721904501318932}],"sentiment":"neutral","sentiment_score":-0.005956748580752775,"num_words":29,"start":92.95,"end":129.495},{"sentences":[{"text":"Right.","start":146.69,"end":147.19,"sentiment":"neutral","sentiment_score":0.1380457580089569},{"text":"Correct.","start":147.56999,"end":148.06999,"sentiment":"neutral","sentiment_score":0.2010824978351593},{"text":"It's free.","start":157.545,"end":158.285,"sentiment":"positive","sentiment_score":0.4083237648010254},{"text":"Oh, actually, we got one customer.","start":168.82,"end":171.0,"sentiment":"neutral","sentiment_score":-0.04800764967997869},{"text":"He was after this we got one customer.","start":171.06,"end":174.26,"sentiment":"neutral","sentiment_score":-0.022763574495911598}],"sentiment":"neutral","sentiment_score":0.038090071744389005,"num_words":18,"start":146.69,"end":174.26},{"sentences":[{"text":"He was after this license.","start":174.26,"end":175.64,"sentiment":"neutral","sentiment_score":-0.019689463824033738},{"text":"And yes.","start":177.54001,"end":178.1,"sentiment":"neutral","sentiment_score":0.007732129655778408},{"text":"How was this?","start":178.1,"end":178.92,"sentiment":"neutral","sentiment_score":0.0016379132866859436},{"text":"Yeah.","start":209.745,"end":210.245,"sentiment":"neutral","sentiment_score":0.007658900693058968},{"text":"Mhmm.","start":224.0,"end":224.5,"sentiment":"neutral","sentiment_score":-0.007226279005408287}],"sentiment":"neutral","sentiment_score":-0.00646972485507528,"num_words":12,"start":174.26,"end":224.5},{"sentences":[{"text":"What's that?","start":265.325,"end":266.07,"sentiment":"neutral","sentiment_score":0.005594859248958527},{"text":"Mhmm.","start":276.95,"end":277.03,"sentiment":"neutral","sentiment_score":0.012294774875044824},{"text":"Alright.","start":277.03,"end":277.51,"sentiment":"neutral","sentiment_score":0.04207059368491173},{"text":"Got you.","start":277.51,"end":278.115,"sentiment":"neutral","sentiment_score":0.023667561821639538},{"text":"Mhmm.","start":286.755,"end":286.91498,"sentiment":"neutral","sentiment_score":0.05492266267538071}],"sentiment":"neutral","sentiment_score":0.023973267625219057,"num_words":7,"start":265.325,"end":286.91498},{"sentences":[{"text":"Sure.","start":286.91498,"end":287.235,"sentiment":"neutral","sentiment_score":0.12490394711494446},{"text":"Will do.","start":287.235,"end":287.97498,"sentiment":"neutral","sentiment_score":0.11910805106163024},{"text":"Yep.","start":290.75,"end":291.07,"sentiment":"neutral","sentiment_score":0.08047148585319519},{"text":"And, Angelo, can you help me out with one more thing?","start":291.07,"end":293.63,"sentiment":"neutral","sentiment_score":0.06931016526438973},{"text":"It's regarding hardware.","start":293.63,"end":295.17,"sentiment":"neutral","sentiment_score":-0.015116614910463491}],"sentiment":"neutral","sentiment_score":0.06448075045934981,"num_words":18,"start":286.91498,"end":295.17},{"sentences":[{"text":"Yep.","start":299.07,"end":299.57,"sentiment":"neutral","sentiment_score":0.007414299063384533},{"text":"Actually, I have like, we got one customer who was after the SKU CM9680.","start":302.875,"end":310.57498,"sentiment":"neutral","sentiment_score":-0.015384154500809797},{"text":"Yep.","start":319.18,"end":319.68,"sentiment":"neutral","sentiment_score":0.17320644855499268},{"text":"It's a connection module Ethernet.","start":320.46,"end":322.32,"sentiment":"neutral","sentiment_score":0.1238056942820549},{"text":"Eight zero.","start":333.755,"end":334.575,"sentiment":"neutral","sentiment_score":0.032158393412828445}],"sentiment":"neutral","sentiment_score":0.02819947142795528,"num_words":23,"start":299.07,"end":334.575},{"sentences":[{"text":"Yeah.","start":350.00998,"end":350.33,"sentiment":"neutral","sentiment_score":0.136913001537323},{"text":"There's one in stock.","start":350.33,"end":351.53,"sentiment":"neutral","sentiment_score":0.09550801105797291},{"text":"Right?","start":351.53,"end":352.03,"sentiment":"neutral","sentiment_score":0.04626462608575821},{"text":"So, actually, custom mhmm.","start":352.25,"end":354.50998,"sentiment":"neutral","sentiment_score":0.02787032537162304},{"text":"So customer got one question.","start":355.035,"end":356.715,"sentiment":"neutral","sentiment_score":0.01666724532842636}],"sentiment":"neutral","sentiment_score":0.05066847999890645,"num_words":15,"start":350.00998,"end":356.715},{"sentences":[{"text":"Like, I just wanted to ask.","start":356.715,"end":358.255,"sentiment":"neutral","sentiment_score":0.019833828943471115},{"text":"This option, does it use a different power supply?","start":359.195,"end":362.57498,"sentiment":"neutral","sentiment_score":-0.0013570580631494522},{"text":"Mhmm.","start":368.29,"end":368.69,"sentiment":"neutral","sentiment_score":-0.031153708696365356},{"text":"Does it need a different power supply?","start":368.69,"end":371.03,"sentiment":"neutral","sentiment_score":-0.07307846524885722},{"text":"If it does not, so can you yeah.","start":383.785,"end":386.665,"sentiment":"neutral","sentiment_score":-0.011016761185601354}],"sentiment":"neutral","sentiment_score":-0.016904761413893393,"num_words":31,"start":356.715,"end":386.665},{"sentences":[{"text":"Sure.","start":386.665,"end":387.165,"sentiment":"neutral","sentiment_score":0.100363627076149},{"text":"Sorry.","start":420.695,"end":420.935,"sentiment":"neutral","sentiment_score":-0.1062796413898468},{"text":"Come again?","start":420.935,"end":421.67502,"sentiment":"neutral","sentiment_score":-0.07231195643544197},{"text":"Look.","start":431.05002,"end":431.13,"sentiment":"neutral","sentiment_score":-0.06105014681816101},{"text":"I'm not sure.","start":431.13,"end":432.11002,"sentiment":"neutral","sentiment_score":-0.13883274793624878}],"sentiment":"neutral","sentiment_score":-0.07851103972643614,"num_words":8,"start":386.665,"end":432.11002},{"sentences":[{"text":"Actually, a customer was after this, and he just mentioned, like, does this product come with the power supply type?","start":432.33002,"end":442.57498,"sentiment":"neutral","sentiment_score":-0.03071354189887643},{"text":"And if yes, so does it comes like, is it included in the bundle or, like, you need to order it separately?","start":443.35498,"end":451.055,"sentiment":"neutral","sentiment_score":-0.025359942408447914},{"text":"So it does not come with a different power supply.","start":481.48,"end":484.62003,"sentiment":"neutral","sentiment_score":-0.11878103837370872},{"text":"So could you help me?","start":485.32,"end":487.56,"sentiment":"neutral","sentiment_score":-0.14431124925613403},{"text":"Like, if you can help me out with the power supply code, like, what sort of power supply would it need and how much would it cost?","start":487.56,"end":496.565,"sentiment":"neutral","sentiment_score":-0.012745563216783383}],"sentiment":"neutral","sentiment_score":-0.04078198104564633,"num_words":84,"start":432.33002,"end":496.565},{"sentences":[{"text":"I can't send it, but I really had a bad experience because, you know, the emails get responded after two or three days.","start":504.385,"end":514.02,"sentiment":"neutral","sentiment_score":-0.2720221309396236},{"text":"You know?","start":514.02,"end":514.68,"sentiment":"neutral","sentiment_score":-0.19253753870725632},{"text":"That's the reason I'm giving you a call.","start":515.38,"end":517.16,"sentiment":"neutral","sentiment_score":-0.21909098513424397},{"text":"What's his email?","start":552.705,"end":553.765,"sentiment":"neutral","sentiment_score":0.0098062539473176},{"text":"Taylor, t a y l o r.","start":567.75995,"end":570.81995,"sentiment":"neutral","sentiment_score":0.017326397422168936}],"sentiment":"neutral","sentiment_score":-0.191711823867504,"num_words":43,"start":504.385,"end":570.81995},{"sentences":[{"text":"Mhmm.","start":577.065,"end":577.565,"sentiment":"neutral","sentiment_score":0.008408544585108757},{"text":"Ben, b e n.","start":580.585,"end":582.045,"sentiment":"neutral","sentiment_score":0.008738342905417085},{"text":"B e, n n, n for Nyla.","start":585.33,"end":587.91003,"sentiment":"neutral","sentiment_score":0.006201144266274891},{"text":"Mhmm.","start":592.13,"end":592.63,"sentiment":"neutral","sentiment_score":0.01010275073349476},{"text":"Alright.","start":597.49005,"end":597.99005,"sentiment":"neutral","sentiment_score":0.04297512397170067}],"sentiment":"neutral","sentiment_score":0.009989128626849768,"num_words":14,"start":577.065,"end":597.99005},{"sentences":[{"text":"DataLogic.","start":602.33496,"end":602.83496,"sentiment":"neutral","sentiment_score":0.018085135146975517},{"text":"Alright.","start":608.25494,"end":608.735,"sentiment":"neutral","sentiment_score":0.08419933170080185},{"text":"Got you.","start":608.735,"end":609.475,"sentiment":"neutral","sentiment_score":0.07653528265655041},{"text":"Alright.","start":609.855,"end":610.355,"sentiment":"neutral","sentiment_score":0.05227696895599365},{"text":"We'll send two different emails.","start":610.415,"end":612.115,"sentiment":"neutral","sentiment_score":0.02906574457883835}],"sentiment":"neutral","sentiment_score":0.045296072401106356,"num_words":10,"start":602.33496,"end":612.115},{"sentences":[{"text":"One for licensing and one for this data logic.","start":612.36,"end":615.18,"sentiment":"neutral","sentiment_score":0.017245702548987336},{"text":"Yep.","start":618.76,"end":619.26,"sentiment":"neutral","sentiment_score":0.1799485683441162},{"text":"Alright.","start":619.72,"end":620.2,"sentiment":"neutral","sentiment_score":0.231417715549469},{"text":"No worries.","start":620.2,"end":621.02,"sentiment":"neutral","sentiment_score":0.23888655006885529},{"text":"Thanks.","start":623.24,"end":623.64,"sentiment":"positive","sentiment_score":0.43732887506484985}],"sentiment":"neutral","sentiment_score":0.10583425585978798,"num_words":14,"start":612.36,"end":623.64},{"sentences":[{"text":"Thanks, Angelo, for your assistance, man.","start":623.64,"end":625.6049,"sentiment":"positive","sentiment_score":0.5454780608415604},{"text":"Yeah.","start":628.24493,"end":628.74493,"sentiment":"neutral","sentiment_score":0.20126909017562863},{"text":"Bye.","start":628.80493,"end":629.30493,"sentiment":"neutral","sentiment_score":0.14362649619579315},{"text":"You too.","start":630.56494,"end":631.38495,"sentiment":"positive","sentiment_score":0.6974074244499207}],"sentiment":"positive","sentiment_score":0.5012578800320625,"num_words":10,"start":623.64,"end":631.38495}]}}]},{"alternatives":[{"transcript":"For calling Ingram Micro. Please stop and listen to this entire message as our menu options have changed. For licensing, quotes, and renewals, say quotes or renewals or press 1. For for licensing orders and resolutions, say orders or resolutions or press 2. To hear these options again, press 9. Please be advised that this call may be monitored or recorded for quality, training, and compliance purposes. By continuing, you consent to this recording. To opt out, please press 1 now. You are the first caller in the queue. Please wait for the next available representative. Your call is important to us. Please remain on the line, and your call will be answered by the next available representative. Hi. Good afternoon. Thank you for calling Ingram Micro. This is Angelo. How can I assist? Yeah. I'm doing pretty good. How are you? Yeah. Okay. So the what license is it again? Was it big sir, it's b oh, Bitdefender. Oh, good thing. Let me check. Bitdefender. Yep. Hold on, mate. Bitdefender. Yeah. Yeah. Yeah. Oh, you're in Xvantage? Okay. I see. I see there's only one license in in CSP. It's a Bitdefender GravityZone Cloud MSP Security. Is that what you're looking for? Okay. I think it's free, mate. And it's exclusive, yeah, exclusive for the salary only. So I think this is a free skill because there's no price in the area. Really? But in here, it's for NFR, I think. Reseller only license. Bitdefender. Hold on, mate. Oh, I see. Wait. Hold on. Wait. I think we got the you can actually email Pasha who's actually handling managing the vendor, BitDefender, about the price. Tasha let me hold on. Let me check. Okay. Tasha. Oh, okay. Or you can send an email to our on our domain, email licensing domain. Yeah. It's licensing quotes, one word, @engrammicro.com.au. So licensing quotes@engrammicro.com.au. Yeah. Yeah. You can send an email there, and I will sort this out to the relevant team who can help you. Yeah. Yeah. Yeah. Yeah. Course. Hardware? Okay. What hardware? CM9680. Hold on. Oh, CM960 80. Yeah. Yeah. In Xvantage, there is one in for Datalogic. This is the vendor. Yeah. C m nine six eight zero. Yeah. Yeah. Yeah. This is it. This DataLogic one? Okay. Let me see. Hold on. Let me check now. Hold on, ma'am. For DataLogic Ethernet oh, I see. Okay. I believe you need the base station for it. Right? I think you need the base station for it to work, right, to attach this? Mhmm. Let me check. So based on this okay. Oh, the it has it only have a connection module only for this one. Yeah. Yeah. Yeah. It does not come. Yeah. Of course, mate. You can also send another email to our domain, yeah, so that I can sort it to yeah. Yeah. Yeah. Yeah. I see. I see. But let me check with who's app handling data logic data logic. A d c. It's active. Okay. Well, I got there the person who manages the DataLogic. You can directly email him. Yep. Email is hold on. Email is taylor dot yeah. Like the guitar, t a y l o r dot ben, so b e, double n, n n. Yeah. Taylor, n for Nyla. Right. Taylor dot be,nn,@ingrammicro.com. Yeah. Yeah. You can ask him directly because he's managing the, yeah, DataLogic ADC. Yeah. That's correct. So yeah. For the other, you can email Yeah. What? For Taylor Ben. Yeah. That's correct. All good. No worries, mate. Have a good day ahead. Yeah. Thank you. You too. 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Please stop and listen to this entire message as our menu options have changed. For licensing, quotes, and renewals, say quotes or renewals or press 1. For for licensing orders and resolutions, say orders or resolutions or press 2. To hear these options again, press 9.\n\nPlease be advised that this call may be monitored or recorded for quality, training, and compliance purposes. By continuing, you consent to this recording. To opt out, please press 1 now. You are the first caller in the queue. Please wait for the next available representative.\n\nYour call is important to us. Please remain on the line, and your call will be answered by the next available representative. Hi. Good afternoon. Thank you for calling Ingram Micro.\n\nThis is Angelo. How can I assist? Yeah. I'm doing pretty good. How are you?\n\nYeah. Okay. So the what license is it again? Was it big sir, it's b oh, Bitdefender. Oh, good thing.\n\nLet me check. Bitdefender. Yep. Hold on, mate. Bitdefender.\n\nYeah. Yeah. Yeah. Oh, you're in Xvantage? Okay.\n\nI see. I see there's only one license in in CSP. It's a Bitdefender GravityZone Cloud MSP Security. Is that what you're looking for? Okay.\n\nI think it's free, mate. And it's exclusive, yeah, exclusive for the salary only. So I think this is a free skill because there's no price in the area. Really? But in here, it's for NFR, I think.\n\nReseller only license. Bitdefender. Hold on, mate. Oh, I see. Wait.\n\nHold on. Wait. I think we got the you can actually email Pasha who's actually handling managing the vendor, BitDefender, about the price. Tasha let me hold on. Let me check.\n\nOkay. Tasha. Oh, okay. Or you can send an email to our on our domain, email licensing domain. Yeah.\n\nIt's licensing quotes, one word, @engrammicro.com.au. So licensing quotes@engrammicro.com.au. Yeah. Yeah. You can send an email there, and I will sort this out to the relevant team who can help you.\n\nYeah. Yeah. Yeah. Yeah. Course.\n\nHardware? Okay. What hardware? CM9680. Hold on.\n\nOh, CM960 80. Yeah. Yeah. In Xvantage, there is one in for Datalogic. This is the vendor.\n\nYeah. C m nine six eight zero. Yeah. Yeah. Yeah.\n\nThis is it. This DataLogic one? Okay. Let me see. Hold on.\n\nLet me check now. Hold on, ma'am. For DataLogic Ethernet oh, I see. Okay. I believe you need the base station for it.\n\nRight? I think you need the base station for it to work, right, to attach this? Mhmm. Let me check. So based on this okay.\n\nOh, the it has it only have a connection module only for this one. Yeah. Yeah. Yeah. It does not come.\n\nYeah. Of course, mate. You can also send another email to our domain, yeah, so that I can sort it to yeah. Yeah. Yeah.\n\nYeah. I see. I see. But let me check with who's app handling data logic data logic. A d c.\n\nIt's active. Okay. Well, I got there the person who manages the DataLogic. You can directly email him. Yep.\n\nEmail is hold on. Email is taylor dot yeah. Like the guitar, t a y l o r dot ben, so b e, double n, n n. Yeah. Taylor, n for Nyla.\n\nRight. Taylor dot be,nn,@ingrammicro.com. Yeah. Yeah. You can ask him directly because he's managing the, yeah, DataLogic ADC.\n\nYeah. That's correct. So yeah. For the other, you can email Yeah. What?\n\nFor Taylor Ben. Yeah. That's correct. All good. No worries, mate.\n\nHave a good day ahead. Yeah. Thank you. You too. Bye bye.","paragraphs":[{"sentences":[{"text":"For calling Ingram Micro.","start":0.08,"end":1.54,"sentiment":"neutral","sentiment_score":-0.022221182007342577},{"text":"Please stop and listen to this entire message as our menu options have changed.","start":1.92,"end":5.7,"sentiment":"neutral","sentiment_score":-0.08151326035814625},{"text":"For licensing, quotes, and renewals, say quotes or renewals or press 1.","start":6.7999997,"end":11.04,"sentiment":"neutral","sentiment_score":-0.015746909969796736},{"text":"For for licensing orders and resolutions, say orders or resolutions or press 2.","start":11.04,"end":15.885,"sentiment":"neutral","sentiment_score":-0.013300799728872685},{"text":"To hear these options again, press 9.","start":16.345001,"end":18.765,"sentiment":"neutral","sentiment_score":-0.016054397049759115}],"sentiment":"neutral","sentiment_score":-0.03408648937009275,"num_words":50,"start":0.08,"end":18.765},{"sentences":[{"text":"Please be advised that this call may be monitored or recorded for quality, training, and compliance purposes.","start":19.545,"end":25.165,"sentiment":"neutral","sentiment_score":-0.11743556620443568},{"text":"By continuing, you consent to this recording.","start":26.15,"end":28.65,"sentiment":"neutral","sentiment_score":-0.10489082336425781},{"text":"To opt out, please press 1 now.","start":28.95,"end":31.21,"sentiment":"neutral","sentiment_score":-0.10278260494981493},{"text":"You are the first caller in the queue.","start":36.309998,"end":38.07,"sentiment":"neutral","sentiment_score":-0.0690282597206533},{"text":"Please wait for the next available representative.","start":38.07,"end":40.17,"sentiment":"neutral","sentiment_score":-0.11584073518003736}],"sentiment":"neutral","sentiment_score":-0.10463543147172617,"num_words":46,"start":19.545,"end":40.17},{"sentences":[{"text":"Your call is important to us.","start":41.145,"end":42.825,"sentiment":"neutral","sentiment_score":-0.22816204031308493},{"text":"Please remain on the line, and your call will be answered by the next available representative.","start":42.825,"end":46.765,"sentiment":"neutral","sentiment_score":-0.13687754329293966},{"text":"Hi.","start":52.84,"end":53.0,"sentiment":"neutral","sentiment_score":0.11596953123807908},{"text":"Good afternoon.","start":53.0,"end":53.66,"sentiment":"neutral","sentiment_score":0.2440100833773613},{"text":"Thank you for calling Ingram Micro.","start":53.72,"end":55.32,"sentiment":"positive","sentiment_score":0.4406496336062749}],"sentiment":"neutral","sentiment_score":-0.010036304352744935,"num_words":31,"start":41.145,"end":55.32},{"sentences":[{"text":"This is Angelo.","start":55.32,"end":56.22,"sentiment":"positive","sentiment_score":0.3998011251290639},{"text":"How can I assist?","start":56.52,"end":57.5,"sentiment":"positive","sentiment_score":0.3602619841694832},{"text":"Yeah.","start":63.56,"end":63.96,"sentiment":"neutral","sentiment_score":0.3158828020095825},{"text":"I'm doing pretty good.","start":63.96,"end":65.08,"sentiment":"positive","sentiment_score":0.5074433535337448},{"text":"How are you?","start":65.08,"end":65.9,"sentiment":"positive","sentiment_score":0.342146893342336}],"sentiment":"positive","sentiment_score":0.4008365472157796,"num_words":15,"start":55.32,"end":65.9},{"sentences":[{"text":"Yeah.","start":69.995,"end":70.495,"sentiment":"neutral","sentiment_score":0.05070757865905762},{"text":"Okay.","start":78.395,"end":78.895,"sentiment":"neutral","sentiment_score":0.021913405507802963},{"text":"So the what license is it again?","start":81.03,"end":86.649994,"sentiment":"neutral","sentiment_score":-0.014196122464324747},{"text":"Was it big sir, it's b oh, Bitdefender.","start":88.39,"end":97.645,"sentiment":"neutral","sentiment_score":-0.00020582217257469893},{"text":"Oh, good thing.","start":99.465,"end":100.505,"sentiment":"neutral","sentiment_score":0.09341785808404286}],"sentiment":"neutral","sentiment_score":0.012592756189405918,"num_words":20,"start":69.995,"end":100.505},{"sentences":[{"text":"Let me check.","start":100.505,"end":101.48499,"sentiment":"neutral","sentiment_score":0.024910517657796543},{"text":"Bitdefender.","start":101.865,"end":102.365,"sentiment":"neutral","sentiment_score":0.009386667981743813},{"text":"Yep.","start":104.424995,"end":104.924995,"sentiment":"neutral","sentiment_score":0.013066778890788555},{"text":"Hold on, mate.","start":106.28,"end":110.36,"sentiment":"neutral","sentiment_score":0.0003822931709388886},{"text":"Bitdefender.","start":110.36,"end":110.86,"sentiment":"neutral","sentiment_score":-0.0017419153591617942}],"sentiment":"neutral","sentiment_score":0.010732218222175207,"num_words":9,"start":100.505,"end":110.86},{"sentences":[{"text":"Yeah.","start":118.2,"end":118.36,"sentiment":"neutral","sentiment_score":-0.02373945340514183},{"text":"Yeah.","start":118.36,"end":118.44,"sentiment":"neutral","sentiment_score":-0.025425439700484276},{"text":"Yeah.","start":118.44,"end":118.94,"sentiment":"neutral","sentiment_score":-0.013960754498839378},{"text":"Oh, you're in Xvantage?","start":121.645004,"end":123.025,"sentiment":"neutral","sentiment_score":-0.0017008972354233265},{"text":"Okay.","start":126.045,"end":126.545,"sentiment":"neutral","sentiment_score":0.010708605870604517}],"sentiment":"neutral","sentiment_score":-0.0074025788344442844,"num_words":8,"start":118.2,"end":126.545},{"sentences":[{"text":"I see.","start":132.925,"end":133.745,"sentiment":"neutral","sentiment_score":-0.004736216738820075},{"text":"I see there's only one license in in CSP.","start":134.13,"end":138.79,"sentiment":"neutral","sentiment_score":-0.0019966947535673776},{"text":"It's a Bitdefender GravityZone Cloud MSP Security.","start":139.33,"end":144.23,"sentiment":"neutral","sentiment_score":0.07896029736314501},{"text":"Is that what you're looking for?","start":144.45,"end":146.565,"sentiment":"neutral","sentiment_score":0.054092442306379475},{"text":"Okay.","start":150.485,"end":150.985,"sentiment":"neutral","sentiment_score":0.2448818236589432}],"sentiment":"neutral","sentiment_score":0.04378863491117954,"num_words":25,"start":132.925,"end":150.985},{"sentences":[{"text":"I think it's free, mate.","start":153.205,"end":156.105,"sentiment":"positive","sentiment_score":0.3791026592254639},{"text":"And it's exclusive, yeah, exclusive for the salary only.","start":158.085,"end":162.18001,"sentiment":"neutral","sentiment_score":0.30317995614475673},{"text":"So I think this is a free skill because there's no price in the area.","start":162.18001,"end":171.48,"sentiment":"neutral","sentiment_score":0.20163439710934958},{"text":"Really?","start":177.405,"end":177.905,"sentiment":"neutral","sentiment_score":-0.02240375429391861},{"text":"But in here, it's for NFR, I think.","start":181.325,"end":185.105,"sentiment":"neutral","sentiment_score":-0.03256677812896669}],"sentiment":"neutral","sentiment_score":0.1938344968090716,"num_words":38,"start":153.205,"end":185.105},{"sentences":[{"text":"Reseller only license.","start":185.485,"end":187.185,"sentiment":"neutral","sentiment_score":-0.0274286891023318},{"text":"Bitdefender.","start":190.02,"end":190.52,"sentiment":"neutral","sentiment_score":-0.00013994364417158067},{"text":"Hold on, mate.","start":195.14,"end":196.04001,"sentiment":"neutral","sentiment_score":-0.010100876136372486},{"text":"Oh, I see.","start":198.90001,"end":206.53499,"sentiment":"neutral","sentiment_score":-0.017674715568621952},{"text":"Wait.","start":206.83499,"end":207.155,"sentiment":"neutral","sentiment_score":-0.02454834058880806}],"sentiment":"neutral","sentiment_score":-0.017300102423178032,"num_words":11,"start":185.485,"end":207.155},{"sentences":[{"text":"Hold on.","start":207.155,"end":207.635,"sentiment":"neutral","sentiment_score":-0.027156999334692955},{"text":"Wait.","start":207.635,"end":208.135,"sentiment":"neutral","sentiment_score":-0.018762392923235893},{"text":"I think we got the you can actually email Pasha who's actually handling managing the vendor, BitDefender, about the price.","start":209.235,"end":222.5,"sentiment":"neutral","sentiment_score":-0.002110375207848847},{"text":"Tasha let me hold on.","start":224.87999,"end":229.395,"sentiment":"neutral","sentiment_score":-0.010324772447347641},{"text":"Let me check.","start":233.235,"end":234.13501,"sentiment":"neutral","sentiment_score":-0.006063425913453102}],"sentiment":"neutral","sentiment_score":-0.005970904378280524,"num_words":31,"start":207.155,"end":234.13501},{"sentences":[{"text":"Okay.","start":240.195,"end":240.695,"sentiment":"neutral","sentiment_score":0.01431229617446661},{"text":"Tasha.","start":245.04,"end":245.54,"sentiment":"neutral","sentiment_score":0.01129152625799179},{"text":"Oh, okay.","start":252.88,"end":253.54,"sentiment":"neutral","sentiment_score":0.03788914158940315},{"text":"Or you can send an email to our on our domain, email licensing domain.","start":258.415,"end":263.395,"sentiment":"neutral","sentiment_score":0.023988644858556136},{"text":"Yeah.","start":264.175,"end":264.675,"sentiment":"neutral","sentiment_score":0.018858853727579117}],"sentiment":"neutral","sentiment_score":0.024004315124138406,"num_words":19,"start":240.195,"end":264.675},{"sentences":[{"text":"It's licensing quotes, one word, @engrammicro.com.au.","start":267.455,"end":276.13,"sentiment":"neutral","sentiment_score":0.0031870373253089688},{"text":"So licensing quotes@engrammicro.com.au.","start":277.15,"end":281.78998,"sentiment":"neutral","sentiment_score":0.02743132288257281},{"text":"Yeah.","start":281.78998,"end":281.94998,"sentiment":"neutral","sentiment_score":0.06279582530260086},{"text":"Yeah.","start":281.94998,"end":282.27,"sentiment":"neutral","sentiment_score":0.07661846280097961},{"text":"You can send an email there, and I will sort this out to the relevant team who can help you.","start":282.27,"end":288.96503,"sentiment":"neutral","sentiment_score":0.0897427637130022}],"sentiment":"neutral","sentiment_score":0.06566728241816763,"num_words":31,"start":267.455,"end":288.96503},{"sentences":[{"text":"Yeah.","start":288.96503,"end":289.125,"sentiment":"neutral","sentiment_score":0.07234127074480057},{"text":"Yeah.","start":289.125,"end":289.285,"sentiment":"neutral","sentiment_score":0.06945498287677765},{"text":"Yeah.","start":289.285,"end":289.36502,"sentiment":"neutral","sentiment_score":0.06777723878622055},{"text":"Yeah.","start":289.36502,"end":289.86502,"sentiment":"neutral","sentiment_score":0.08075741678476334},{"text":"Course.","start":295.285,"end":295.785,"sentiment":"neutral","sentiment_score":-0.018403831869363785}],"sentiment":"neutral","sentiment_score":0.054385415464639666,"num_words":5,"start":288.96503,"end":295.785},{"sentences":[{"text":"Hardware?","start":297.445,"end":297.945,"sentiment":"neutral","sentiment_score":-0.01541099976748228},{"text":"Okay.","start":298.48502,"end":298.98502,"sentiment":"neutral","sentiment_score":0.0037190262228250504},{"text":"What hardware?","start":299.73,"end":300.55,"sentiment":"neutral","sentiment_score":-0.01806929707527161},{"text":"CM9680.","start":312.57498,"end":317.79498,"sentiment":"neutral","sentiment_score":0.06882371008396149},{"text":"Hold on.","start":325.85498,"end":326.595,"sentiment":"neutral","sentiment_score":0.0599670484662056}],"sentiment":"neutral","sentiment_score":0.020132462760167464,"num_words":7,"start":297.445,"end":326.595},{"sentences":[{"text":"Oh, CM960 80.","start":327.935,"end":336.71,"sentiment":"neutral","sentiment_score":0.04071937749783198},{"text":"Yeah.","start":336.71,"end":336.87,"sentiment":"neutral","sentiment_score":0.0684545487165451},{"text":"Yeah.","start":336.87,"end":337.37,"sentiment":"neutral","sentiment_score":0.08680055290460587},{"text":"In Xvantage, there is one in for Datalogic.","start":340.55,"end":346.865,"sentiment":"neutral","sentiment_score":0.09460964985191822},{"text":"This is the vendor.","start":347.64502,"end":348.605,"sentiment":"neutral","sentiment_score":0.12131312116980553}],"sentiment":"neutral","sentiment_score":0.0893848775064244,"num_words":17,"start":327.935,"end":348.605},{"sentences":[{"text":"Yeah.","start":348.605,"end":349.105,"sentiment":"neutral","sentiment_score":0.1416330337524414},{"text":"C m nine six eight zero.","start":350.525,"end":352.945,"sentiment":"neutral","sentiment_score":0.07367432614167531},{"text":"Yeah.","start":356.04,"end":356.2,"sentiment":"neutral","sentiment_score":0.0253407284617424},{"text":"Yeah.","start":356.2,"end":356.36002,"sentiment":"neutral","sentiment_score":0.017060689628124237},{"text":"Yeah.","start":356.36002,"end":356.52002,"sentiment":"neutral","sentiment_score":0.028500419110059735}],"sentiment":"neutral","sentiment_score":0.06545808278024197,"num_words":10,"start":348.605,"end":356.52002},{"sentences":[{"text":"This is it.","start":356.52002,"end":361.7,"sentiment":"neutral","sentiment_score":-0.0015059557432929676},{"text":"This DataLogic one?","start":365.72,"end":367.42,"sentiment":"neutral","sentiment_score":-0.013423392549157143},{"text":"Okay.","start":373.745,"end":374.245,"sentiment":"neutral","sentiment_score":-0.0186513289809227},{"text":"Let me see.","start":374.305,"end":375.205,"sentiment":"neutral","sentiment_score":-0.01410951279103756},{"text":"Hold on.","start":380.465,"end":381.28497,"sentiment":"neutral","sentiment_score":-0.007553703151643276}],"sentiment":"neutral","sentiment_score":-0.010072943211222688,"num_words":12,"start":356.52002,"end":381.28497},{"sentences":[{"text":"Let me check now.","start":384.41998,"end":385.72,"sentiment":"neutral","sentiment_score":-0.03921363689005375},{"text":"Hold on, ma'am.","start":389.13998,"end":390.19998,"sentiment":"neutral","sentiment_score":0.0854573945204417},{"text":"For DataLogic Ethernet oh, I see.","start":394.995,"end":400.375,"sentiment":"neutral","sentiment_score":0.06624484124282996},{"text":"Okay.","start":408.195,"end":408.695,"sentiment":"neutral","sentiment_score":0.06365223973989487},{"text":"I believe you need the base station for it.","start":416.3,"end":418.69998,"sentiment":"neutral","sentiment_score":0.019660252663824294}],"sentiment":"neutral","sentiment_score":0.03206874770314797,"num_words":23,"start":384.41998,"end":418.69998},{"sentences":[{"text":"Right?","start":418.69998,"end":419.19998,"sentiment":"neutral","sentiment_score":-0.005050487816333771},{"text":"I think you need the base station for it to work, right, to attach this?","start":423.415,"end":429.195,"sentiment":"neutral","sentiment_score":-0.034246202061573666},{"text":"Mhmm.","start":444.59,"end":445.09,"sentiment":"neutral","sentiment_score":-0.0026426827535033226},{"text":"Let me check.","start":454.245,"end":455.225,"sentiment":"neutral","sentiment_score":-0.0019317194819450378},{"text":"So based on this okay.","start":456.085,"end":465.22498,"sentiment":"neutral","sentiment_score":0.028673702478408815}],"sentiment":"neutral","sentiment_score":-0.015352513901889324,"num_words":25,"start":418.69998,"end":465.22498},{"sentences":[{"text":"Oh, the it has it only have a connection module only for this one.","start":473.45,"end":480.25,"sentiment":"neutral","sentiment_score":0.0003976473318678992},{"text":"Yeah.","start":480.25,"end":480.75,"sentiment":"neutral","sentiment_score":-0.021697010844945908},{"text":"Yeah.","start":485.465,"end":485.785,"sentiment":"neutral","sentiment_score":-0.024275802075862885},{"text":"Yeah.","start":485.785,"end":485.945,"sentiment":"neutral","sentiment_score":-0.043468691408634186},{"text":"It does not come.","start":485.945,"end":487.145,"sentiment":"neutral","sentiment_score":-0.14461449719965458}],"sentiment":"neutral","sentiment_score":-0.031539639546757654,"num_words":21,"start":473.45,"end":487.145},{"sentences":[{"text":"Yeah.","start":487.145,"end":487.645,"sentiment":"neutral","sentiment_score":-0.04017316922545433},{"text":"Of course, mate.","start":497.88998,"end":498.87,"sentiment":"neutral","sentiment_score":0.032685258969043694},{"text":"You can also send another email to our domain, yeah, so that I can sort it to yeah.","start":499.01,"end":507.65,"sentiment":"neutral","sentiment_score":0.008067509573366907},{"text":"Yeah.","start":507.65,"end":507.88998,"sentiment":"neutral","sentiment_score":-0.07181736826896667},{"text":"Yeah.","start":507.88998,"end":508.155,"sentiment":"neutral","sentiment_score":-0.24127021431922913}],"sentiment":"neutral","sentiment_score":-0.0045829084410797805,"num_words":24,"start":487.145,"end":508.155},{"sentences":[{"text":"Yeah.","start":518.555,"end":518.635,"sentiment":"neutral","sentiment_score":-0.03744981437921524},{"text":"I see.","start":518.635,"end":519.115,"sentiment":"neutral","sentiment_score":-0.027782934717833996},{"text":"I see.","start":519.115,"end":519.855,"sentiment":"neutral","sentiment_score":-0.016026390716433525},{"text":"But let me check with who's app handling data logic data logic.","start":520.32996,"end":530.67,"sentiment":"neutral","sentiment_score":-0.017857573150346678},{"text":"A d c.","start":533.13,"end":534.11,"sentiment":"neutral","sentiment_score":-0.005386459485938151}],"sentiment":"neutral","sentiment_score":-0.01777593607548624,"num_words":20,"start":518.555,"end":534.11},{"sentences":[{"text":"It's active.","start":538.185,"end":539.005,"sentiment":"neutral","sentiment_score":-0.005378382280468941},{"text":"Okay.","start":541.705,"end":542.205,"sentiment":"neutral","sentiment_score":0.008649952709674835},{"text":"Well, I got there the person who manages the DataLogic.","start":543.545,"end":547.805,"sentiment":"neutral","sentiment_score":0.02313164956867695},{"text":"You can directly email him.","start":548.10504,"end":550.125,"sentiment":"neutral","sentiment_score":0.018249966949224473},{"text":"Yep.","start":554.95,"end":555.45,"sentiment":"neutral","sentiment_score":0.02582000568509102}],"sentiment":"neutral","sentiment_score":0.018225238119301043,"num_words":19,"start":538.185,"end":555.45},{"sentences":[{"text":"Email is hold on.","start":555.51,"end":558.89,"sentiment":"neutral","sentiment_score":0.016345254378393292},{"text":"Email is taylor dot yeah.","start":562.55005,"end":571.63495,"sentiment":"neutral","sentiment_score":0.022317264601588248},{"text":"Like the guitar, t a y l o r dot ben, so b e, double n, n n.","start":572.33496,"end":584.3899,"sentiment":"neutral","sentiment_score":0.012531130613448719},{"text":"Yeah.","start":584.44995,"end":584.94995,"sentiment":"neutral","sentiment_score":0.009477823972702026},{"text":"Taylor, n for Nyla.","start":586.37,"end":590.37,"sentiment":"neutral","sentiment_score":0.0034247408621013165}],"sentiment":"neutral","sentiment_score":0.013303264968271833,"num_words":32,"start":555.51,"end":590.37},{"sentences":[{"text":"Right.","start":590.37,"end":590.87,"sentiment":"neutral","sentiment_score":0.013717632740736008},{"text":"Taylor dot be,nn,@ingrammicro.com.","start":591.17,"end":596.14996,"sentiment":"neutral","sentiment_score":0.008393335156142712},{"text":"Yeah.","start":596.745,"end":596.905,"sentiment":"neutral","sentiment_score":0.01776832528412342},{"text":"Yeah.","start":596.905,"end":597.145,"sentiment":"neutral","sentiment_score":0.024310506880283356},{"text":"You can ask him directly because he's managing the, yeah, DataLogic ADC.","start":597.145,"end":605.965,"sentiment":"neutral","sentiment_score":0.0276785414510717}],"sentiment":"neutral","sentiment_score":0.02295105376591285,"num_words":18,"start":590.37,"end":605.965},{"sentences":[{"text":"Yeah.","start":606.10504,"end":606.425,"sentiment":"neutral","sentiment_score":0.049899764358997345},{"text":"That's correct.","start":606.425,"end":607.16504,"sentiment":"neutral","sentiment_score":0.08677029609680176},{"text":"So yeah.","start":607.78503,"end":608.52,"sentiment":"neutral","sentiment_score":0.06672359257936478},{"text":"For the other, you can email Yeah.","start":609.32,"end":614.06,"sentiment":"neutral","sentiment_score":0.028703802398272922},{"text":"What?","start":615.24,"end":615.74,"sentiment":"neutral","sentiment_score":0.016854751855134964}],"sentiment":"neutral","sentiment_score":0.044205300796490446,"num_words":13,"start":606.10504,"end":615.74},{"sentences":[{"text":"For Taylor Ben.","start":616.28,"end":617.32,"sentiment":"neutral","sentiment_score":0.02264341153204441},{"text":"Yeah.","start":617.32,"end":617.72003,"sentiment":"neutral","sentiment_score":0.08766120672225952},{"text":"That's correct.","start":617.72003,"end":618.46,"sentiment":"neutral","sentiment_score":0.15753722190856934},{"text":"All good.","start":619.24,"end":619.98004,"sentiment":"positive","sentiment_score":0.35193517804145813},{"text":"No worries, mate.","start":627.025,"end":628.005,"sentiment":"neutral","sentiment_score":0.22172810633977255}],"sentiment":"neutral","sentiment_score":0.16724732365797867,"num_words":11,"start":616.28,"end":628.005},{"sentences":[{"text":"Have a good day ahead.","start":628.78503,"end":630.005,"sentiment":"positive","sentiment_score":0.677157324552536},{"text":"Yeah.","start":630.065,"end":630.385,"sentiment":"positive","sentiment_score":0.6965223550796509},{"text":"Thank you.","start":630.385,"end":631.125,"sentiment":"positive","sentiment_score":0.8064331412315369},{"text":"You too.","start":632.54504,"end":633.10504,"sentiment":"positive","sentiment_score":0.42101870477199554},{"text":"Bye bye.","start":633.10504,"end":633.84503,"sentiment":"neutral","sentiment_score":0.05952404811978342}],"sentiment":"positive","sentiment_score":0.5546883971740802,"num_words":12,"start":628.78503,"end":633.84503}]}}]}],"paragraphs":{"transcript":"\nChannel 1: For calling Ingram Micro. Please stop and listen to this entire message as our menu options have changed. For licensing, quotes, and renewals, say quotes or renewals or press 1. For for licensing orders and resolutions, say orders or resolutions or press 2. To hear these options again, press 9.\n\nPlease be advised that this call may be monitored or recorded for quality, training, and compliance purposes. By continuing, you consent to this recording. To opt out, please press 1 now. You are the first caller in the queue. Please wait for the next available representative.\n\nYour call is important to us. Please remain on the line, and your call will be answered by the next available representative. Hi. Good afternoon. Thank you for calling Ingram Micro.\n\nThis is Angelo. How can I assist?\n\nChannel 0: Hey. Afternoon, Angelo. This is Ross with Tech Home. How are you, ma'am?\n\nChannel 1: Yeah. I'm doing pretty good. How are you?\n\nChannel 0: That's great. Doing good, buddy. Angela actually\n\nChannel 1: Yeah.\n\nChannel 0: giving you a call regarding a license, albeit Defender Gravity Zone.\n\nChannel 1: Okay.\n\nChannel 0: Yep. Actually, I wanted\n\nChannel 1: So\n\nChannel 0: to know\n\nChannel 1: the\n\nChannel 0: about the pricing.\n\nChannel 1: what license is it again?\n\nChannel 0: Beat Defender\n\nChannel 1: Was it\n\nChannel 0: Gravity Zone.\n\nChannel 1: big\n\nChannel 0: Beat Beat,\n\nChannel 1: sir,\n\nChannel 0: b\n\nChannel 1: it's\n\nChannel 0: I t Defender\n\nChannel 1: b\n\nChannel 0: Gravity\n\nChannel 1: oh, Bitdefender.\n\nChannel 0: Sloan.\n\nChannel 1: Oh, good thing. Let me check. Bitdefender.\n\nChannel 0: Yep.\n\nChannel 1: Yep. Hold on, mate. Bitdefender.\n\nChannel 0: Actually, I'm onto the Ingram Micro portal, but there's\n\nChannel 1: Yeah.\n\nChannel 0: no\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: pricing shown over here.\n\nChannel 1: Oh, you're in Xvantage?\n\nChannel 0: Yep.\n\nChannel 1: Okay.\n\nChannel 0: My account number is 401586.\n\nChannel 1: I see. I see there's only one license in in CSP. It's a Bitdefender GravityZone Cloud MSP Security. Is that what you're looking for?\n\nChannel 0: Right. Correct.\n\nChannel 1: Okay. I think it's free, mate.\n\nChannel 0: It's free.\n\nChannel 1: And it's exclusive, yeah, exclusive for the salary only. So I think this is a free skill because there's no\n\nChannel 0: Oh, actually, we got one\n\nChannel 1: price\n\nChannel 0: customer.\n\nChannel 1: in the area.\n\nChannel 0: He was after this we got one customer. He was after this license.\n\nChannel 1: Really?\n\nChannel 0: And yes. How was this?\n\nChannel 1: But in here, it's for NFR, I think. Reseller only license. Bitdefender. Hold on, mate. Oh, I see.\n\nWait. Hold on. Wait. I think\n\nChannel 0: Yeah.\n\nChannel 1: we got the you can actually email Pasha who's actually handling managing the vendor, BitDefender, about the price.\n\nChannel 0: Mhmm.\n\nChannel 1: Tasha let me hold on. Let me check. Okay. Tasha. Oh, okay.\n\nOr you can send an email to our on our domain, email licensing domain. Yeah.\n\nChannel 0: What's that?\n\nChannel 1: It's licensing quotes, one word, @engrammicro.com.au.\n\nChannel 0: Mhmm. Alright.\n\nChannel 1: So\n\nChannel 0: Got\n\nChannel 1: licensing\n\nChannel 0: you.\n\nChannel 1: quotes@engrammicro.com.au. Yeah. Yeah. You can send an email there, and I will sort this out to\n\nChannel 0: Mhmm. Sure.\n\nChannel 1: the relevant\n\nChannel 0: Will do.\n\nChannel 1: team who can help you. Yeah. Yeah. Yeah. Yeah.\n\nChannel 0: Yep. And, Angelo, can you help me out with one more thing? It's regarding hardware.\n\nChannel 1: Course. Hardware? Okay.\n\nChannel 0: Yep.\n\nChannel 1: What hardware?\n\nChannel 0: Actually, I have like, we got one customer who was after the SKU CM9680.\n\nChannel 1: CM9680.\n\nChannel 0: Yep. It's a connection module Ethernet.\n\nChannel 1: Hold on. Oh, CM960\n\nChannel 0: Eight zero.\n\nChannel 1: 80. Yeah. Yeah. In Xvantage, there is one in for Datalogic. This is the vendor.\n\nYeah.\n\nChannel 0: Yeah. There's\n\nChannel 1: C\n\nChannel 0: one\n\nChannel 1: m nine\n\nChannel 0: in stock.\n\nChannel 1: six\n\nChannel 0: Right?\n\nChannel 1: eight\n\nChannel 0: So,\n\nChannel 1: zero.\n\nChannel 0: actually, custom mhmm. So customer got\n\nChannel 1: Yeah.\n\nChannel 0: one\n\nChannel 1: Yeah.\n\nChannel 0: question.\n\nChannel 1: Yeah. This is\n\nChannel 0: Like, I just wanted to ask. This option, does it use a\n\nChannel 1: it.\n\nChannel 0: different power supply?\n\nChannel 1: This DataLogic one?\n\nChannel 0: Mhmm. Does it need a different power supply?\n\nChannel 1: Okay. Let me see. Hold on.\n\nChannel 0: If it does\n\nChannel 1: Let\n\nChannel 0: not,\n\nChannel 1: me check\n\nChannel 0: so\n\nChannel 1: now.\n\nChannel 0: can you yeah. Sure.\n\nChannel 1: Hold on, ma'am. For DataLogic Ethernet oh, I see. Okay. I believe you need the base station for it. Right?\n\nChannel 0: Sorry. Come again?\n\nChannel 1: I think you need the base station for it to work, right, to attach this?\n\nChannel 0: Look. I'm not sure. Actually, a customer was after this, and he just mentioned, like, does this product come with the power supply type? And if yes, so\n\nChannel 1: Mhmm.\n\nChannel 0: does it comes like, is it included in the bundle or, like, you need to order it separately?\n\nChannel 1: Let me check. So based on this okay. Oh, the it has it only have a connection module only for this one. Yeah.\n\nChannel 0: So it does not come with a different power supply. So\n\nChannel 1: Yeah. Yeah. It does\n\nChannel 0: could\n\nChannel 1: not\n\nChannel 0: you help\n\nChannel 1: come.\n\nChannel 0: me?\n\nChannel 1: Yeah.\n\nChannel 0: Like, if you can help me out with the power supply code, like, what sort of power supply would it need and how much would it cost?\n\nChannel 1: Of course, mate. You can also send another email to our domain, yeah, so that I\n\nChannel 0: I\n\nChannel 1: can\n\nChannel 0: can't\n\nChannel 1: sort\n\nChannel 0: send\n\nChannel 1: it\n\nChannel 0: it, but\n\nChannel 1: to\n\nChannel 0: I really\n\nChannel 1: yeah. Yeah.\n\nChannel 0: had a\n\nChannel 1: Yeah.\n\nChannel 0: bad experience because, you know, the emails get responded after two or three days. You know? That's the reason I'm giving you a call.\n\nChannel 1: Yeah. I see. I see. But let me check with who's app handling data logic data logic. A d c.\n\nIt's active. Okay. Well, I got there the person who manages the DataLogic. You can directly email him.\n\nChannel 0: What's his email?\n\nChannel 1: Yep. Email is hold on. Email is taylor\n\nChannel 0: Taylor,\n\nChannel 1: dot\n\nChannel 0: t a y l o r.\n\nChannel 1: yeah. Like the guitar, t a y l o r dot\n\nChannel 0: Mhmm.\n\nChannel 1: ben, so\n\nChannel 0: Ben,\n\nChannel 1: b\n\nChannel 0: b\n\nChannel 1: e,\n\nChannel 0: e\n\nChannel 1: double\n\nChannel 0: n.\n\nChannel 1: n, n n. Yeah.\n\nChannel 0: B e, n\n\nChannel 1: Taylor,\n\nChannel 0: n, n for Nyla.\n\nChannel 1: n for Nyla. Right. Taylor dot\n\nChannel 0: Mhmm.\n\nChannel 1: be,nn,@ingrammicro.com. Yeah. Yeah. You can\n\nChannel 0: Alright.\n\nChannel 1: ask him directly because he's managing the,\n\nChannel 0: DataLogic.\n\nChannel 1: yeah, DataLogic ADC. Yeah. That's correct. So yeah.\n\nChannel 0: Alright. Got you.\n\nChannel 1: For\n\nChannel 0: Alright.\n\nChannel 1: the other,\n\nChannel 0: We'll send\n\nChannel 1: you\n\nChannel 0: two\n\nChannel 1: can\n\nChannel 0: different\n\nChannel 1: email\n\nChannel 0: emails. One for licensing\n\nChannel 1: Yeah.\n\nChannel 0: and one for this data logic.\n\nChannel 1: What? For Taylor Ben. Yeah. That's correct.\n\nChannel 0: Yep.\n\nChannel 1: All good.\n\nChannel 0: Alright. No worries. Thanks. Thanks, Angelo, for your assistance, man.\n\nChannel 1: No worries, mate.\n\nChannel 0: Yeah.\n\nChannel 1: Have\n\nChannel 0: Bye.\n\nChannel 1: a good day ahead. Yeah. Thank\n\nChannel 0: You\n\nChannel 1: you.\n\nChannel 0: too.\n\nChannel 1: You too. Bye bye.","paragraphs":[{"sentences":[{"text":"For calling Ingram Micro.","start":0.08,"end":1.54,"sentiment":"neutral","sentiment_score":-0.022221182007342577},{"text":"Please stop and listen to this entire message as our menu options have changed.","start":1.92,"end":5.7,"sentiment":"neutral","sentiment_score":-0.08151326035814625},{"text":"For licensing, quotes, and renewals, say quotes or renewals or press 1.","start":6.7999997,"end":11.04,"sentiment":"neutral","sentiment_score":-0.015746909969796736},{"text":"For for licensing orders and resolutions, say orders or resolutions or press 2.","start":11.04,"end":15.885,"sentiment":"neutral","sentiment_score":-0.013300799728872685},{"text":"To hear these options again, press 9.","start":16.345001,"end":18.765,"sentiment":"neutral","sentiment_score":-0.016054397049759115}],"sentiment":"neutral","sentiment_score":-0.03408648937009275,"channel":1,"num_words":50,"start":0.08,"end":18.765},{"sentences":[{"text":"Please be advised that this call may be monitored or recorded for quality, training, and compliance purposes.","start":19.545,"end":25.165,"sentiment":"neutral","sentiment_score":-0.11743556620443568},{"text":"By continuing, you consent to this recording.","start":26.15,"end":28.65,"sentiment":"neutral","sentiment_score":-0.10489082336425781},{"text":"To opt out, please press 1 now.","start":28.95,"end":31.21,"sentiment":"neutral","sentiment_score":-0.10278260494981493},{"text":"You are the first caller in the queue.","start":36.309998,"end":38.07,"sentiment":"neutral","sentiment_score":-0.0690282597206533},{"text":"Please wait for the next available representative.","start":38.07,"end":40.17,"sentiment":"neutral","sentiment_score":-0.11584073518003736}],"sentiment":"neutral","sentiment_score":-0.10463543147172617,"channel":1,"num_words":46,"start":19.545,"end":40.17},{"sentences":[{"text":"Your call is important to us.","start":41.145,"end":42.825,"sentiment":"neutral","sentiment_score":-0.22816204031308493},{"text":"Please remain on the line, and your call will be answered by the next available representative.","start":42.825,"end":46.765,"sentiment":"neutral","sentiment_score":-0.13687754329293966},{"text":"Hi.","start":52.84,"end":53.0,"sentiment":"neutral","sentiment_score":0.11596953123807908},{"text":"Good afternoon.","start":53.0,"end":53.66,"sentiment":"neutral","sentiment_score":0.2440100833773613},{"text":"Thank you for calling Ingram Micro.","start":53.72,"end":55.32,"sentiment":"positive","sentiment_score":0.4406496336062749}],"sentiment":"neutral","sentiment_score":-0.010036304352744935,"channel":1,"num_words":31,"start":41.145,"end":55.32},{"sentences":[{"text":"This is Angelo.","start":55.32,"end":56.22,"sentiment":"positive","sentiment_score":0.3998011251290639},{"text":"How can I assist?","start":56.52,"end":57.5,"sentiment":"positive","sentiment_score":0.3602619841694832}],"sentiment":"positive","sentiment_score":0.3772073302950178,"channel":1,"num_words":7,"start":55.32,"end":57.5},{"sentences":[{"text":"Hey.","start":58.72,"end":58.96,"sentiment":"neutral","sentiment_score":0.14428961277008057},{"text":"Afternoon, Angelo.","start":58.96,"end":60.0,"sentiment":"neutral","sentiment_score":0.14488642662763596},{"text":"This is Ross with Tech Home.","start":60.0,"end":61.760002,"sentiment":"neutral","sentiment_score":0.15572996934254965},{"text":"How are you, ma'am?","start":61.760002,"end":62.66,"sentiment":"neutral","sentiment_score":0.2261829748749733}],"sentiment":"neutral","sentiment_score":0.1748595524292726,"channel":0,"num_words":13,"start":58.72,"end":62.66},{"sentences":[{"text":"Yeah.","start":63.56,"end":63.96,"sentiment":"neutral","sentiment_score":0.3158828020095825},{"text":"I'm doing pretty good.","start":63.96,"end":65.08,"sentiment":"positive","sentiment_score":0.5074433535337448},{"text":"How are you?","start":65.08,"end":65.9,"sentiment":"positive","sentiment_score":0.342146893342336}],"sentiment":"positive","sentiment_score":0.42151211202144623,"channel":1,"num_words":8,"start":63.56,"end":65.9},{"sentences":[{"text":"That's great.","start":66.72,"end":67.54,"sentiment":"positive","sentiment_score":0.5607956051826477},{"text":"Doing good, buddy.","start":67.6,"end":68.66,"sentiment":"positive","sentiment_score":0.5394973556200663},{"text":"Angela actually","start":69.235,"end":70.215,"sentiment":"neutral","sentiment_score":0.10570407658815384}],"sentiment":"positive","sentiment_score":0.42164163291454315,"channel":0,"num_words":7,"start":66.72,"end":70.215},{"sentences":[{"text":"Yeah.","start":69.995,"end":70.495,"sentiment":"neutral","sentiment_score":0.05070757865905762}],"sentiment":"neutral","sentiment_score":0.05070757865905762,"channel":1,"num_words":1,"start":69.995,"end":70.495},{"sentences":[{"text":"giving you a call regarding a license, albeit Defender Gravity Zone.","start":70.515,"end":76.615,"sentiment":"neutral","sentiment_score":0.023644697259772907}],"sentiment":"neutral","sentiment_score":0.023644697259772907,"channel":0,"num_words":11,"start":70.515,"end":76.615},{"sentences":[{"text":"Okay.","start":78.395,"end":78.895,"sentiment":"neutral","sentiment_score":0.021913405507802963}],"sentiment":"neutral","sentiment_score":0.021913405507802963,"channel":1,"num_words":1,"start":78.395,"end":78.895},{"sentences":[{"text":"Yep.","start":79.955,"end":80.354996,"sentiment":"neutral","sentiment_score":0.01033837255090475},{"text":"Actually, I wanted","start":80.354996,"end":81.075,"sentiment":"neutral","sentiment_score":-0.007869414364298185}],"sentiment":"neutral","sentiment_score":-0.003317467635497451,"channel":0,"num_words":4,"start":79.955,"end":81.075},{"sentences":[{"text":"So","start":81.03,"end":81.27,"sentiment":"neutral","sentiment_score":-0.016473978757858276}],"sentiment":"neutral","sentiment_score":-0.016473978757858276,"channel":1,"num_words":1,"start":81.03,"end":81.27},{"sentences":[{"text":"to know","start":81.075,"end":81.395,"sentiment":"neutral","sentiment_score":-0.015599817037582397}],"sentiment":"neutral","sentiment_score":-0.015599817037582397,"channel":0,"num_words":2,"start":81.075,"end":81.395},{"sentences":[{"text":"the","start":81.27,"end":81.67,"sentiment":"neutral","sentiment_score":-0.021683277562260628}],"sentiment":"neutral","sentiment_score":-0.021683277562260628,"channel":1,"num_words":1,"start":81.27,"end":81.67},{"sentences":[{"text":"about the pricing.","start":81.395,"end":82.455,"sentiment":"neutral","sentiment_score":-0.013681833011408647}],"sentiment":"neutral","sentiment_score":-0.013681833011408647,"channel":0,"num_words":3,"start":81.395,"end":82.455},{"sentences":[{"text":"what license is it again?","start":85.03,"end":86.649994,"sentiment":"neutral","sentiment_score":-0.012243120186030864}],"sentiment":"neutral","sentiment_score":-0.012243120186030864,"channel":1,"num_words":5,"start":85.03,"end":86.649994},{"sentences":[{"text":"Beat Defender","start":87.75,"end":88.57,"sentiment":"neutral","sentiment_score":-0.009434297680854797}],"sentiment":"neutral","sentiment_score":-0.009434297680854797,"channel":0,"num_words":2,"start":87.75,"end":88.57},{"sentences":[{"text":"Was it","start":88.39,"end":89.13,"sentiment":"neutral","sentiment_score":-0.009249105583876371}],"sentiment":"neutral","sentiment_score":-0.009249105583876371,"channel":1,"num_words":2,"start":88.39,"end":89.13},{"sentences":[{"text":"Gravity Zone.","start":88.79,"end":89.77,"sentiment":"neutral","sentiment_score":-0.003223907668143511}],"sentiment":"neutral","sentiment_score":-0.003223907668143511,"channel":0,"num_words":2,"start":88.79,"end":89.77},{"sentences":[{"text":"big","start":91.189995,"end":91.43,"sentiment":"neutral","sentiment_score":0.003590412437915802}],"sentiment":"neutral","sentiment_score":0.003590412437915802,"channel":1,"num_words":1,"start":91.189995,"end":91.43},{"sentences":[{"text":"Beat 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They are then transferred to a representative who helps them with a license. The representative also asks about the customer's hardware and power supplies, and provides the customer with a contact email for their account manager."},"intents":{"segments":[{"text":"Thank you for calling Ingram Micro. This is Angelo. How can I assist? Hey.","start_word":121,"end_word":134,"intents":[{"intent":"Assist with pinging","confidence_score":0.0000025991758}]},{"text":"Afternoon, Angelo. This is Ross with Tech Home. How are you, ma'am? Yeah.","start_word":135,"end_word":147,"intents":[{"intent":"Confirm identity","confidence_score":0.008530408}]},{"text":"Let me check. Bitdefender. Yep.","start_word":214,"end_word":218,"intents":[{"intent":"Check pinging","confidence_score":0.035040434}]},{"text":"This is Like, I just wanted to ask. This option, does it use a it. different power supply? This DataLogic one?","start_word":539,"end_word":559,"intents":[{"intent":"Request power supply information","confidence_score":0.01758303}]},{"text":"You can also send another email to our domain, yeah, so that I I can can't sort send it it, but to I really yeah. Yeah.","start_word":748,"end_word":773,"intents":[{"intent":"Send email","confidence_score":0.8052673},{"intent":"Request email","confidence_score":0.048414174},{"intent":"Ask email","confidence_score":0.0044760806},{"intent":"Send email","confidence_score":0.06443766}]},{"text":"But let me check with who's app handling data logic data logic. A d c.","start_word":805,"end_word":819,"intents":[{"intent":"Check app","confidence_score":0.44884405}]},{"text":"What's his email? Yep.","start_word":838,"end_word":841,"intents":[{"intent":"Verify email","confidence_score":0.070386805}]},{"text":"Email is taylor Taylor, dot t a y l o r. yeah.","start_word":846,"end_word":857,"intents":[{"intent":"Confirm email","confidence_score":0.11378882}]}]},"sentiments":{"segments":[{"text":"For calling Ingram Micro. Please stop and listen to this entire message as our menu options have changed. For licensing, quotes, and renewals, say quotes or renewals or press 1. For for licensing orders and resolutions, say orders or resolutions or press 2. To hear these options again, press 9. Please be advised that this call may be monitored or recorded for quality, training, and compliance purposes. By continuing, you consent to this recording. To opt out, please press 1 now. You are the first caller in the queue. Please wait for the next available representative. Your call is important to us. Please remain on the line, and your call will be answered by the next available representative. Hi. Good afternoon.","start_word":0,"end_word":120,"sentiment":"neutral","sentiment_score":-0.07287707179784775},{"text":"Thank you for calling Ingram Micro. This is Angelo. How can I assist?","start_word":121,"end_word":133,"sentiment":"positive","sentiment_score":0.40415897965431213},{"text":"Hey. Afternoon, Angelo. This is Ross with Tech Home. How are you, ma'am? Yeah.","start_word":134,"end_word":147,"sentiment":"neutral","sentiment_score":0.18576325476169583},{"text":"I'm doing pretty good. How are you? That's great. Doing good, buddy.","start_word":148,"end_word":159,"sentiment":"positive","sentiment_score":0.49583062529563904},{"text":"Angela actually Yeah. giving you a call regarding a license, albeit Defender Gravity Zone. Okay. Yep. Actually, I wanted So to know the about the pricing. what license is it again? Beat Defender Was it Gravity Zone. big Beat Beat, sir, b it's I t Defender b Gravity oh, Bitdefender. Sloan. Oh, good thing. Let me check. Bitdefender. Yep. Yep. Hold on, mate. Bitdefender. Actually, I'm onto the Ingram Micro portal, but there's Yeah. no Yeah. Yeah. pricing shown over here. Oh, you're in Xvantage? Yep. Okay. My account number is 401586. I see. I see there's only one license in in CSP. It's a Bitdefender GravityZone Cloud MSP Security. Is that what you're looking for? Right. Correct. Okay.","start_word":160,"end_word":278,"sentiment":"neutral","sentiment_score":0.018847941342709947},{"text":"I think it's free, mate. It's free.","start_word":279,"end_word":285,"sentiment":"positive","sentiment_score":0.3986160457134247},{"text":"And it's exclusive, yeah, exclusive for the salary only. So I think this is a free skill because there's no Oh, actually, we got one price customer. in the area. He was after this we got one customer. He was after this license. Really? And yes. How was this? But in here, it's for NFR, I think. Reseller only license. Bitdefender. Hold on, mate. Oh, I see. Wait. Hold on. Wait. I think Yeah. we got the you can actually email Pasha who's actually handling managing the vendor, BitDefender, about the price. Mhmm. Tasha let me hold on. Let me check. Okay. Tasha. Oh, okay. Or you can send an email to our on our domain, email licensing domain. Yeah. What's that? It's licensing quotes, one word, @engrammicro.com.au. Mhmm. Alright. So Got licensing you. quotes@engrammicro.com.au. Yeah. Yeah. You can send an email there, and I will sort this out to Mhmm. Sure. the relevant Will do. team who can help you. Yeah. Yeah. Yeah. Yeah. Yep. And, Angelo, can you help me out with one more thing? It's regarding hardware. Course. Hardware? Okay. Yep. What hardware? Actually, I have like, we got one customer who was after the SKU CM9680. CM9680. Yep. It's a connection module Ethernet. Hold on. Oh, CM960 Eight zero. 80. Yeah. Yeah. In Xvantage, there is one in for Datalogic. This is the vendor. Yeah. Yeah. There's C one m nine in stock. six Right? eight So, zero. actually, custom mhmm. So customer got Yeah. one Yeah. question. Yeah. This is Like, I just wanted to ask. This option, does it use a it. different power supply? This DataLogic one? Mhmm. Does it need a different power supply? Okay. Let me see. Hold on. If it does Let not, me check so now. can you yeah. Sure. Hold on, ma'am. For DataLogic Ethernet oh, I see. Okay. I believe you need the base station for it. Right? Sorry. Come again? I think you need the base station for it to work, right, to attach this? Look. I'm not sure. Actually, a customer was after this, and he just mentioned, like, does this product come with the power supply type? And if yes, so Mhmm. does it comes like, is it included in the bundle or, like, you need to order it separately? Let me check. So based on this okay. Oh, the it has it only have a connection module only for this one. Yeah. So it does not come with a different power supply. So Yeah. Yeah. It does could not you help come. me? Yeah. Like, if you can help me out with the power supply code, like, what sort of power supply would it need and how much would it cost? Of course, mate. You can also send another email to our domain, yeah, so that I I can can't sort send it it, but to I really yeah. Yeah. had a Yeah.","start_word":286,"end_word":775,"sentiment":"neutral","sentiment_score":0.015594061295863012},{"text":"bad experience because, you know, the emails get responded after two or three days.","start_word":776,"end_word":789,"sentiment":"negative","sentiment_score":-0.4141927659511566},{"text":"You know? That's the reason I'm giving you a call. Yeah. I see. I see. But let me check with who's app handling data logic data logic. A d c. It's active. Okay. Well, I got there the person who manages the DataLogic. You can directly email him. What's his email? Yep. Email is hold on. Email is taylor Taylor, dot t a y l o r. yeah. Like the guitar, t a y l o r dot Mhmm. ben, so Ben, b b e, e double n. n, n n. Yeah. B e, n Taylor, n, n for Nyla. n for Nyla. Right. Taylor dot Mhmm. be,nn,@ingrammicro.com. Yeah. Yeah. You can Alright. ask him directly because he's managing the, DataLogic. yeah, DataLogic ADC. Yeah. That's correct. So yeah. Alright. Got you. For Alright. the other, We'll send you two can different email emails. One for licensing and Yeah. one for this data logic. What? For Taylor Ben. Yeah. That's correct. Yep.","start_word":790,"end_word":951,"sentiment":"neutral","sentiment_score":0.007177998311817646},{"text":"All good.","start_word":952,"end_word":953,"sentiment":"positive","sentiment_score":0.33973515033721924},{"text":"Alright. No worries.","start_word":954,"end_word":956,"sentiment":"neutral","sentiment_score":0.243192657828331},{"text":"Thanks. 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