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Good afternoon. This is Melissa from Airtel accounts, your Internet service provider. Am I speaking to mister Ko Chung Zhang? Hi.\n\nHow are you today? That's great to hear. Thank you so much for answering my phone call. We're trying to reach you in reference to the invoice. We tried to process your payment.\n\nHowever, it was declined, and we're just checking in if you need to update your card details or when you're Oh, let me just go ahead and go over to your account. And our canceling process should be done over the phone like what you are doing. Thank you so much for sharing these updates on my end. And also a thirty days notice. What is the date of your cancellation as well?\n\nLet me Okay. I see. So no one is using the services. Alright. Okay.\n\nJust give me a moment. I'll just check your account here, okay, so we can sort this out. 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Yes. Good. Good. Oh, okay. I will do it. And another thing is yeah. So I'll I'll pay for that invoice. The the thing is I'm going to sell my apartment probably saying this week or next week because we're going to exchange your contract. So after this, I may need to cancel my Internet service. Are you are you be able to like, once I pay DC invoice, are you be able to cancel that straight away, like, from next month? I'm not sure yet because we are going to exchange your contract this this week, and I haven't got a firm settlement date. So I I think it will be sometime by end of this month, but no one's actually living in that apartment right now. So if I can if I can cancel, I would like to cancel that today. Yep. Yep. Sure. Yeah. Easy. Alright. 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Yes. Good. Good. Oh, okay.\n\nI will do it. And another thing is yeah. So I'll I'll pay for that invoice. The the thing is I'm going to sell my apartment probably saying this week or next week because we're going to exchange your contract. So after this, I may need to cancel my Internet service.\n\nAre you are you be able to like, once I pay DC invoice, are you be able to cancel that straight away, like, from next month? I'm not sure yet because we are going to exchange your contract this this week, and I haven't got a firm settlement date. So I I think it will be sometime by end of this month, but no one's actually living in that apartment right now. So if I can if I can cancel, I would like to cancel that today. Yep.\n\nYep. Sure. Yeah. Easy. 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Good afternoon. This is Melissa from Airtel accounts, your Internet service provider. Am I speaking to mister Ko Chung Zhang?\n\nChannel 1: Yes.\n\nChannel 0: Hi. How are you today?\n\nChannel 1: Good. Good.\n\nChannel 0: That's great to hear. Thank you so much for answering my phone call. We're trying to reach you in reference to the invoice. We tried to process your payment. However, it was declined, and we're just checking in if you need to update your card details or\n\nChannel 1: Oh, okay.\n\nChannel 0: when\n\nChannel 1: I\n\nChannel 0: you're\n\nChannel 1: will do it. And another thing is yeah. So I'll I'll pay for that invoice. The the thing is I'm going to sell my apartment probably saying this week or next week because we're going to exchange your contract. 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it.","start":30.95,"end":31.67,"sentiment":"neutral","sentiment_score":-0.02841522606710593},{"text":"And another thing is yeah.","start":31.67,"end":33.67,"sentiment":"neutral","sentiment_score":-0.04776715636253357},{"text":"So I'll I'll pay for that invoice.","start":33.67,"end":35.53,"sentiment":"neutral","sentiment_score":-0.04123908068452563},{"text":"The the thing is I'm going to sell my apartment probably saying this week or next week because we're going to exchange your contract.","start":35.59,"end":42.855,"sentiment":"neutral","sentiment_score":-0.1648802664130926},{"text":"So after this, I may need to cancel my Internet service.","start":42.995,"end":46.695,"sentiment":"neutral","sentiment_score":-0.15111864696849475}],"sentiment":"neutral","sentiment_score":-0.12464373070746661,"channel":1,"num_words":50,"start":30.95,"end":46.695},{"sentences":[{"text":"Are you are you be able to like, once I pay DC invoice, are you be able to cancel that straight away, like, from next month?","start":47.155,"end":53.01,"sentiment":"neutral","sentiment_score":-0.0725442602370794}],"sentiment":"neutral","sentiment_score":-0.0725442602370794,"channel":1,"num_words":26,"start":47.155,"end":53.01},{"sentences":[{"text":"Oh, let me just go ahead and go over to your account.","start":53.825,"end":57.025,"sentiment":"neutral","sentiment_score":0.000908576650545001},{"text":"And our canceling process should be done over the phone like what you are doing.","start":57.025,"end":62.29,"sentiment":"neutral","sentiment_score":0.04382467567920685},{"text":"Thank you so much for sharing these updates on my end.","start":62.29,"end":65.01,"sentiment":"positive","sentiment_score":0.3641754768111489},{"text":"And also a thirty days notice.","start":65.01,"end":66.95,"sentiment":"neutral","sentiment_score":0.09272701914111774},{"text":"What is the date of your cancellation as well?","start":67.17,"end":71.01,"sentiment":"neutral","sentiment_score":0.02008143998682499}],"sentiment":"neutral","sentiment_score":0.1020999693329323,"channel":0,"num_words":53,"start":53.825,"end":71.01},{"sentences":[{"text":"I'm not","start":70.835,"end":71.235,"sentiment":"neutral","sentiment_score":-0.15192479640245438}],"sentiment":"neutral","sentiment_score":-0.15192479640245438,"channel":1,"num_words":2,"start":70.835,"end":71.235},{"sentences":[{"text":"Let me","start":71.01,"end":71.67,"sentiment":"neutral","sentiment_score":-0.20827461034059525}],"sentiment":"neutral","sentiment_score":-0.20827461034059525,"channel":0,"num_words":2,"start":71.01,"end":71.67},{"sentences":[{"text":"sure yet because we are going to exchange your contract this this week, and I haven't got a firm settlement date.","start":71.235,"end":78.035,"sentiment":"neutral","sentiment_score":-0.2918929486047654},{"text":"So I I think it will be sometime by end of this month, but no one's actually living in that apartment right now.","start":78.035,"end":85.66,"sentiment":"neutral","sentiment_score":-0.2639893481264944},{"text":"So if I can if I can cancel, I would like to cancel that today.","start":85.66,"end":89.44,"sentiment":"neutral","sentiment_score":-0.3106705963611603}],"sentiment":"neutral","sentiment_score":-0.2857892520852008,"channel":1,"num_words":59,"start":71.235,"end":89.44},{"sentences":[{"text":"Okay.","start":91.619995,"end":92.02,"sentiment":"neutral","sentiment_score":-0.1131189465522766},{"text":"I see.","start":92.02,"end":92.5,"sentiment":"neutral","sentiment_score":-0.13586679473519325},{"text":"So no one is using the 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sort","start":99.06,"end":101.86,"sentiment":"neutral","sentiment_score":0.012004188685254618}],"sentiment":"neutral","sentiment_score":0.007936608356734117,"channel":0,"num_words":18,"start":96.82,"end":101.86},{"sentences":[{"text":"Yep.","start":101.655,"end":102.155,"sentiment":"neutral","sentiment_score":0.007087682839483023}],"sentiment":"neutral","sentiment_score":0.007087682839483023,"channel":1,"num_words":1,"start":101.655,"end":102.155},{"sentences":[{"text":"this out.","start":101.86,"end":102.435,"sentiment":"neutral","sentiment_score":0.012346314266324043},{"text":"Thank you","start":102.755,"end":103.235,"sentiment":"neutral","sentiment_score":0.2360045313835144}],"sentiment":"neutral","sentiment_score":0.12417542282491922,"channel":0,"num_words":4,"start":101.86,"end":103.235},{"sentences":[{"text":"Sure.","start":103.095,"end":103.595,"sentiment":"neutral","sentiment_score":0.1927491724491119}],"sentiment":"neutral","sentiment_score":0.1927491724491119,"channel":1,"num_words":1,"start":103.095,"end":103.595},{"sentences":[{"text":"so 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The representative offers to cancel his service and send a cancellation notice via email. Mr. Ko Bloomberg explains that he will be selling his apartment soon and may need to cancel his service immediately, but he cannot provide a date for the cancellation. The representative checks his account and promises to sort out the cancellation process."},"intents":{"segments":[{"text":"Thank you so much for answering my phone call. We're trying to reach you in reference to the invoice. We tried to process your payment. However, it was declined, and we're just checking in if you need to update your card details or Oh, okay.","start_word":34,"end_word":78,"intents":[{"intent":"Update card details","confidence_score":0.40100673}]},{"text":"So after this, I may need to cancel my Internet service. Are you are you be able to like, once I pay DC invoice, are you be able to cancel that straight away, like, from next month?","start_word":121,"end_word":157,"intents":[{"intent":"Cancel internet service","confidence_score":0.0076936176},{"intent":"Cancel internet service","confidence_score":0.2575816}]}]},"sentiments":{"segments":[{"text":"Hello? Hi. Good afternoon. This is Melissa from Airtel accounts, your Internet service provider. Am I speaking to mister Ko Chung Zhang? Yes. Hi. How are you today?","start_word":0,"end_word":27,"sentiment":"neutral","sentiment_score":0.09149345010519028},{"text":"Good. Good. That's great to hear. Thank you so much for answering my phone call.","start_word":28,"end_word":42,"sentiment":"positive","sentiment_score":0.5300126075744629},{"text":"We're trying to reach you in reference to the invoice. We tried to process your payment. However, it was declined, and we're just checking in if you need to update your card details or Oh, okay. when you're I will do it. And another thing is yeah. So I'll I'll pay for that invoice. The the thing is I'm going to sell my apartment probably saying this week or next week because we're going to exchange your contract. So after this, I may need to cancel my Internet service. Are you are you be able to like, once I pay DC invoice, are you be able to cancel that straight away, like, from next month? Oh, let me just go ahead and go over to your account. And our canceling process should be done over the phone like what you are doing.","start_word":43,"end_word":184,"sentiment":"neutral","sentiment_score":-0.06291777640581131},{"text":"Thank you so much for sharing these updates on my end.","start_word":185,"end_word":195,"sentiment":"positive","sentiment_score":0.3639876246452331},{"text":"And also a thirty days notice. What is the date of your cancellation as well? I'm not Let me sure yet because we are going to exchange your contract this this week, and I haven't got a firm settlement date. So I I think it will be sometime by end of this month, but no one's actually living in that apartment right now. So if I can if I can cancel, I would like to cancel that today. Okay. I see. So no one is using the services. Yep. Alright. Okay. Just give me a moment. I'll just check your account here, okay, so we can sort Yep. this out. Thank you Sure. so much. Yeah. Easy. Alright. Thank you.","start_word":196,"end_word":315,"sentiment":"neutral","sentiment_score":-0.1201704517006874}],"average":{"sentiment":"neutral","sentiment_score":-0.02825752817667448}}}}