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Lucia. Hey. I'm just ringing to see if you got that message from Larissa Matthews. Yeah. She's just tried to ring, but it's gone through it out of hours.\n\nThat's why I called you. She only rang probably about ten minutes ago to some query about whether she's at the right client's address and things. Would you mind giving her a call and just checking she's okay, etcetera? The other the other thing is just tell her she's gone through to, you know, the AI answering machine. She's she's gone through to that, so she obviously didn't know what the code is to get through to the on call.\n\nNo. She doesn't. She doesn't. That's the thing, Lucia. If she rings you for 09:00, she doesn't get in any of them.\n\nShe gets the automated machine, and she has to put the extension number in for the on call. Otherwise, she can't doesn't have an option. So just check that she knows what that on call extension number is so she can put it in when asked. Yeah. But yeah.\n\nBut yeah. But it doesn't matter. The sis the phone system doesn't switch till 09:00. Alrighty. Thanks for that.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hey, Lucia.","start":2.08,"end":2.8999999,"sentiment":"neutral","sentiment_score":0.0729435607790947},{"text":"Hey.","start":3.12,"end":3.36,"sentiment":"neutral","sentiment_score":0.07781513035297394},{"text":"I'm just ringing to see if you got that message from Larissa Matthews.","start":3.36,"end":8.74,"sentiment":"neutral","sentiment_score":0.0503657296873056},{"text":"Yeah.","start":13.195,"end":13.435,"sentiment":"neutral","sentiment_score":-0.0152919702231884},{"text":"She's just tried to ring, but it's gone through it out of hours.","start":13.435,"end":16.155,"sentiment":"neutral","sentiment_score":-0.1813464634693586}],"sentiment":"neutral","sentiment_score":-0.0498113085826238,"num_words":30,"start":2.08,"end":16.155},{"sentences":[{"text":"That's why I called you.","start":16.155,"end":17.115,"sentiment":"neutral","sentiment_score":-0.0872711032629013},{"text":"She only rang probably about ten minutes ago to some query about whether she's at the right client's address and things.","start":17.115,"end":23.135,"sentiment":"neutral","sentiment_score":-0.0460724907794169},{"text":"Would you mind giving her a call and just checking she's okay, etcetera?","start":23.595001,"end":27.295,"sentiment":"neutral","sentiment_score":0.010791608777183753},{"text":"The other the other thing is just tell her she's gone through to, you know, the AI answering machine.","start":31.0,"end":36.62,"sentiment":"neutral","sentiment_score":-0.038081416370053044},{"text":"She's she's gone through to that, so she obviously didn't know what the code is to get through to the on call.","start":37.8,"end":43.9,"sentiment":"neutral","sentiment_score":-0.1578136750242927}],"sentiment":"neutral","sentiment_score":-0.06823793337680399,"num_words":80,"start":16.155,"end":43.9},{"sentences":[{"text":"No.","start":61.280003,"end":61.52,"sentiment":"neutral","sentiment_score":-0.2773129940032959},{"text":"She doesn't.","start":61.52,"end":62.260002,"sentiment":"negative","sentiment_score":-0.38721030950546265},{"text":"She doesn't.","start":62.32,"end":62.800003,"sentiment":"neutral","sentiment_score":-0.2864993065595627},{"text":"That's the thing, Lucia.","start":62.800003,"end":63.760002,"sentiment":"neutral","sentiment_score":-0.1615627408027649},{"text":"If she rings you for 09:00, she doesn't get in any of them.","start":63.760002,"end":67.28,"sentiment":"neutral","sentiment_score":-0.2772749834335767}],"sentiment":"neutral","sentiment_score":-0.267070816999132,"num_words":22,"start":61.280003,"end":67.28},{"sentences":[{"text":"She gets the automated machine, and she has to put the extension number in for the on call.","start":67.28,"end":72.82,"sentiment":"neutral","sentiment_score":-0.1686229387091266},{"text":"Otherwise, she can't doesn't have an option.","start":73.424995,"end":75.505,"sentiment":"neutral","sentiment_score":-0.17266403936914035},{"text":"So just check that she knows what that on call extension number is so she can put it in when asked.","start":75.505,"end":80.805,"sentiment":"neutral","sentiment_score":-0.12572343008858816},{"text":"Yeah.","start":86.350006,"end":86.590004,"sentiment":"neutral","sentiment_score":-0.025897447019815445},{"text":"But yeah.","start":86.590004,"end":87.47,"sentiment":"neutral","sentiment_score":-0.041401879861950874}],"sentiment":"neutral","sentiment_score":-0.14270927369290468,"num_words":49,"start":67.28,"end":87.47},{"sentences":[{"text":"But yeah.","start":87.47,"end":88.130005,"sentiment":"neutral","sentiment_score":-0.0392358023673296},{"text":"But it doesn't matter.","start":88.130005,"end":89.23,"sentiment":"neutral","sentiment_score":-0.06724168173968792},{"text":"The sis the phone system doesn't switch till 09:00.","start":89.23,"end":92.130005,"sentiment":"neutral","sentiment_score":-0.22509256336424086},{"text":"Alrighty.","start":96.67,"end":97.15,"sentiment":"positive","sentiment_score":0.37709879875183105},{"text":"Thanks for that.","start":97.15,"end":97.950005,"sentiment":"positive","sentiment_score":0.5960552791754404}],"sentiment":"neutral","sentiment_score":-0.010947724510180322,"num_words":19,"start":87.47,"end":97.950005},{"sentences":[{"text":"Bye.","start":97.950005,"end":98.450005,"sentiment":"positive","sentiment_score":0.3683226704597473}],"sentiment":"positive","sentiment_score":0.3683226704597473,"num_words":1,"start":97.950005,"end":98.450005}]}}]},{"alternatives":[{"transcript":"Morning, Mike. Today? Yeah. I'll quickly no worries. Thanks. I'll quickly give her a call. Thanks, Mike. Yeah. I think so. Yeah. But they do have our numbers. So I think sometimes they just you know, some of them are stuck in the way they used to do it because I am online. I mean, if she had dialed the scheduling number or the other mobile number, she would have gotten me, but it's I'll quickly give her a call, and I'll just tell her. Okay. Okay. I'll do. Although, I've been online from 08:00 on both. Okay. I hear what you're saying. Okay. I'll double check with her. Thanks, Mike. Pleasure. 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Mike. Today? Yeah. I'll quickly no worries. Thanks.\n\nI'll quickly give her a call. Thanks, Mike. Yeah. I think so. Yeah.\n\nBut they do have our numbers. So I think sometimes they just you know, some of them are stuck in the way they used to do it because I am online. I mean, if she had dialed the scheduling number or the other mobile number, she would have gotten me, but it's I'll quickly give her a call, and I'll just tell her. Okay. Okay.\n\nI'll do. Although, I've been online from 08:00 on both. Okay. I hear what you're saying. Okay.\n\nI'll double check with her. Thanks, Mike. Pleasure. Bye.","paragraphs":[{"sentences":[{"text":"Morning, Mike.","start":0.64,"end":1.62,"sentiment":"neutral","sentiment_score":0.03935697488486767},{"text":"Today?","start":11.679999,"end":12.179999,"sentiment":"neutral","sentiment_score":0.02344367280602455},{"text":"Yeah.","start":25.57,"end":25.890001,"sentiment":"neutral","sentiment_score":0.0068389736115932465},{"text":"I'll quickly no worries.","start":25.890001,"end":28.93,"sentiment":"neutral","sentiment_score":0.09588946122676134},{"text":"Thanks.","start":28.93,"end":29.33,"sentiment":"positive","sentiment_score":0.3754071891307831}],"sentiment":"neutral","sentiment_score":0.09644018113613129,"num_words":9,"start":0.64,"end":29.33},{"sentences":[{"text":"I'll quickly give her a call.","start":29.33,"end":30.61,"sentiment":"neutral","sentiment_score":0.2920307715733846},{"text":"Thanks, Mike.","start":30.61,"end":31.51,"sentiment":"neutral","sentiment_score":0.3018464744091034},{"text":"Yeah.","start":37.489998,"end":37.989998,"sentiment":"neutral","sentiment_score":-0.06466782093048096},{"text":"I think so.","start":38.45,"end":39.35,"sentiment":"neutral","sentiment_score":-0.12499576061964035},{"text":"Yeah.","start":44.774998,"end":45.094997,"sentiment":"neutral","sentiment_score":-0.05082763731479645}],"sentiment":"neutral","sentiment_score":0.14349191062725508,"num_words":13,"start":29.33,"end":45.094997},{"sentences":[{"text":"But they do have our numbers.","start":45.094997,"end":46.855,"sentiment":"neutral","sentiment_score":-0.09742274880409241},{"text":"So I think sometimes they just you know, some of them are stuck in the way they used to do it because I am online.","start":46.855,"end":53.59,"sentiment":"neutral","sentiment_score":-0.14944373130798339},{"text":"I mean, if she had dialed the scheduling number or the other mobile number, she would have gotten me, but it's I'll quickly give her a call, and I'll just tell her.","start":53.59,"end":62.65,"sentiment":"neutral","sentiment_score":-0.13928948622196913},{"text":"Okay.","start":73.905,"end":74.405,"sentiment":"neutral","sentiment_score":-0.1429005265235901},{"text":"Okay.","start":81.64,"end":82.14,"sentiment":"neutral","sentiment_score":0.011345679871737955}],"sentiment":"neutral","sentiment_score":-0.13706843355813852,"num_words":65,"start":45.094997,"end":82.14},{"sentences":[{"text":"I'll do.","start":82.200005,"end":82.920006,"sentiment":"neutral","sentiment_score":0.023275925777852535},{"text":"Although, I've been online from 08:00 on both.","start":82.920006,"end":86.700005,"sentiment":"neutral","sentiment_score":-0.06892963824793696},{"text":"Okay.","start":93.16294,"end":93.66294,"sentiment":"neutral","sentiment_score":-0.013419941067695618},{"text":"I hear what you're saying.","start":93.72294,"end":94.76294,"sentiment":"neutral","sentiment_score":-0.026000388711690903},{"text":"Okay.","start":94.76294,"end":95.08294,"sentiment":"neutral","sentiment_score":0.04454304277896881}],"sentiment":"neutral","sentiment_score":-0.03551553507499835,"num_words":17,"start":82.200005,"end":95.08294},{"sentences":[{"text":"I'll double check with her.","start":95.08294,"end":96.602936,"sentiment":"neutral","sentiment_score":0.08885665386915206},{"text":"Thanks, Mike.","start":96.602936,"end":97.50294,"sentiment":"positive","sentiment_score":0.3883848488330841},{"text":"Pleasure.","start":98.68294,"end":99.18294,"sentiment":"positive","sentiment_score":0.35436874628067017},{"text":"Bye.","start":99.32294,"end":99.82294,"sentiment":"neutral","sentiment_score":0.15456515550613403}],"sentiment":"neutral","sentiment_score":0.1922207631998592,"num_words":9,"start":95.08294,"end":99.82294}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Morning, Mike.\n\nChannel 0: Hey, Lucia. Hey. I'm just ringing to see if you got that message from Larissa Matthews.\n\nChannel 1: Today?\n\nChannel 0: Yeah. She's just tried to ring, but it's gone through it out of hours. That's why I called you. She only rang probably about ten minutes ago to some query about whether she's at the right client's address and things. Would you mind giving her a call and just\n\nChannel 1: Yeah.\n\nChannel 0: checking\n\nChannel 1: I'll\n\nChannel 0: she's\n\nChannel 1: quickly\n\nChannel 0: okay, etcetera?\n\nChannel 1: no worries. Thanks. I'll quickly give her a call. Thanks,\n\nChannel 0: The\n\nChannel 1: Mike.\n\nChannel 0: other the other thing is just tell her she's gone through to, you know, the AI answering machine.\n\nChannel 1: Yeah.\n\nChannel 0: She's she's gone\n\nChannel 1: I think\n\nChannel 0: through\n\nChannel 1: so.\n\nChannel 0: to that, so she obviously didn't know what the code is to get through to the on call.\n\nChannel 1: Yeah. But they do have our numbers. So I think sometimes they just you know, some of them are stuck in the way they used to do it because I am online. I mean, if she had dialed the scheduling number or the other mobile number, she would have gotten me, but it's I'll quickly give her a call, and\n\nChannel 0: No.\n\nChannel 1: I'll\n\nChannel 0: She\n\nChannel 1: just\n\nChannel 0: doesn't.\n\nChannel 1: tell her.\n\nChannel 0: She doesn't. That's the thing, Lucia. If she rings you for 09:00, she doesn't get in any of them. She gets the automated machine, and she has to put the extension number in for the on call. Otherwise, she\n\nChannel 1: Okay.\n\nChannel 0: can't doesn't have an option. So just check that she knows what that on call extension number is so she can put it in when asked.\n\nChannel 1: Okay. I'll do. Although, I've been online from 08:00 on both.\n\nChannel 0: Yeah. But yeah. But yeah. But it doesn't matter. The sis the phone system doesn't switch till 09:00.\n\nChannel 1: Okay. I hear what you're saying. Okay. I'll double check with her. Thanks,\n\nChannel 0: Alrighty.\n\nChannel 1: Mike.\n\nChannel 0: Thanks for that. Bye.\n\nChannel 1: Pleasure. Bye.","paragraphs":[{"sentences":[{"text":"Morning, Mike.","start":0.64,"end":1.62,"sentiment":"neutral","sentiment_score":0.03935697488486767}],"sentiment":"neutral","sentiment_score":0.03935697488486767,"channel":1,"num_words":2,"start":0.64,"end":1.62},{"sentences":[{"text":"Hey, Lucia.","start":2.08,"end":2.8999999,"sentiment":"neutral","sentiment_score":0.0729435607790947},{"text":"Hey.","start":3.12,"end":3.36,"sentiment":"neutral","sentiment_score":0.07781513035297394},{"text":"I'm just ringing to see if you got that message from Larissa 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that.","start":97.15,"end":97.950005,"sentiment":"positive","sentiment_score":0.5960552791754404},{"text":"Bye.","start":97.950005,"end":98.450005,"sentiment":"positive","sentiment_score":0.3683226704597473}],"sentiment":"positive","sentiment_score":0.5391221269965172,"channel":0,"num_words":4,"start":97.15,"end":98.450005},{"sentences":[{"text":"Pleasure.","start":98.68294,"end":99.18294,"sentiment":"positive","sentiment_score":0.35436874628067017},{"text":"Bye.","start":99.32294,"end":99.82294,"sentiment":"neutral","sentiment_score":0.15456515550613403}],"sentiment":"neutral","sentiment_score":0.2544669508934021,"channel":1,"num_words":2,"start":98.68294,"end":99.82294}]},"summary":{"result":"success","short":"The customer, Lucia, is calling the agent, Mike, to check if he received a message from Larissa Matthews regarding a client's address and phone system. Lucia has been trying to reach Larissa for a while but has been unsuccessful. She asks Mike to call Larissa and check if she knows what the on call extension number is so she can put it in when asked."},"intents":{"segments":[{"text":"I'm just ringing to see if you got that message from Larissa Matthews. Today?","start_word":5,"end_word":18,"intents":[{"intent":"Check availability","confidence_score":0.041881967}]},{"text":"Would you mind giving her a call and just Yeah.","start_word":59,"end_word":68,"intents":[{"intent":"Request call","confidence_score":0.005485962}]}]},"sentiments":{"segments":[{"text":"Morning, Mike. Hey, Lucia. Hey. I'm just ringing to see if you got that message from Larissa Matthews. Today? Yeah. She's just tried to ring, but it's gone through it out of hours. That's why I called you. She only rang probably about ten minutes ago to some query about whether she's at the right client's address and things. Would you mind giving her a call and just Yeah. checking I'll she's quickly okay, etcetera? no worries.","start_word":0,"end_word":76,"sentiment":"neutral","sentiment_score":-0.0203397199511528},{"text":"Thanks.","start_word":77,"end_word":77,"sentiment":"positive","sentiment_score":0.3754071891307831},{"text":"I'll quickly give her a call. Thanks, The Mike. other the other thing is just tell her she's gone through to, you know, the AI answering machine. Yeah. She's she's gone I think through so. to that, so she obviously didn't know what the code is to get through to the on call. Yeah. But they do have our numbers. So I think sometimes they just you know, some of them are stuck in the way they used to do it because I am online. I mean, if she had dialed the scheduling number or the other mobile number, she would have gotten me, but it's I'll quickly give her a call, and No.","start_word":78,"end_word":191,"sentiment":"neutral","sentiment_score":-0.0790880098938942},{"text":"I'll She just doesn't. tell her.","start_word":192,"end_word":197,"sentiment":"negative","sentiment_score":-0.34661179780960083},{"text":"She doesn't. That's the thing, Lucia. If she rings you for 09:00, she doesn't get in any of them. She gets the automated machine, and she has to put the extension number in for the on call. Otherwise, she Okay. can't doesn't have an option. So just check that she knows what that on call extension number is so she can put it in when asked. Okay. I'll do. Although, I've been online from 08:00 on both. Yeah. But yeah. But yeah. But it doesn't matter. The sis the phone system doesn't switch till 09:00. Okay. I hear what you're saying. Okay. I'll double check with her.","start_word":198,"end_word":304,"sentiment":"neutral","sentiment_score":-0.13063429296016693},{"text":"Thanks, Alrighty. Mike. Thanks for that. Bye. Pleasure.","start_word":305,"end_word":312,"sentiment":"positive","sentiment_score":0.41413283348083496},{"text":"Bye.","start_word":313,"end_word":313,"sentiment":"neutral","sentiment_score":0.2064087688922882}],"average":{"sentiment":"neutral","sentiment_score":-0.06469239622859632}}}}