{"metadata":{"transaction_key":"deprecated","request_id":"019ed3e7-afaf-7eb3-9d8e-e2edc4735408","sha256":"70fa71976c177f3e9ae2b38d322352cf02ebeb9704495eec6e4a9b4da786d5e7","created":"2026-06-17T04:47:18.041Z","duration":35.135937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":41,"output_tokens":41},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":41,"output_tokens":15}},"results":{"channels":[{"alternatives":[{"transcript":"You're okay. Jamie from Cloud Solution IT.","confidence":0.82543945,"words":[{"word":"you're","start":1.52,"end":1.76,"confidence":0.5744629,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":-0.01345434971153736},{"word":"okay","start":1.76,"end":2.26,"confidence":0.82543945,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.010148590430617332},{"word":"jamie","start":5.92,"end":6.42,"confidence":0.94970703,"punctuated_word":"Jamie","sentiment":"neutral","sentiment_score":0.06647138297557831},{"word":"from","start":6.48,"end":6.7999997,"confidence":0.9902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.09751564264297484},{"word":"cloud","start":6.7999997,"end":7.2,"confidence":0.7314453,"punctuated_word":"Cloud","sentiment":"neutral","sentiment_score":0.08340007811784744},{"word":"solution","start":7.2,"end":7.7,"confidence":0.9013672,"punctuated_word":"Solution","sentiment":"neutral","sentiment_score":0.10658945888280869},{"word":"it","start":7.8399997,"end":8.34,"confidence":0.7937012,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.09295722842216492}],"paragraphs":{"transcript":"\nYou're okay. Jamie from Cloud Solution IT.","paragraphs":[{"sentences":[{"text":"You're okay.","start":1.52,"end":2.26,"sentiment":"neutral","sentiment_score":-0.0016528796404600135},{"text":"Jamie from Cloud Solution IT.","start":5.92,"end":8.34,"sentiment":"neutral","sentiment_score":0.08938675820827484}],"sentiment":"neutral","sentiment_score":0.06337543310863632,"num_words":7,"start":1.52,"end":8.34}]}}]},{"alternatives":[{"transcript":"You record your name and reason for calling. I'll see if this person is available. Thanks, Jamie. Please stay on the line.","confidence":1.0,"words":[{"word":"you","start":0.32,"end":0.39999998,"confidence":0.7729492,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.0006960853934288025},{"word":"record","start":0.39999998,"end":0.88,"confidence":0.9902344,"punctuated_word":"record","sentiment":"neutral","sentiment_score":-0.009949187748134136},{"word":"your","start":0.88,"end":0.96,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.0037156203761696815},{"word":"name","start":0.96,"end":1.28,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.005381729453802109},{"word":"and","start":1.28,"end":1.52,"confidence":0.9970703,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.006149724125862122},{"word":"reason","start":1.52,"end":1.8399999,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.024972088634967804},{"word":"for","start":1.8399999,"end":2.0,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.004854574799537659},{"word":"calling","start":2.0,"end":2.5,"confidence":0.89746094,"punctuated_word":"calling.","sentiment":"neutral","sentiment_score":-0.01720714196562767},{"word":"i'll","start":2.56,"end":2.8,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.023548275232315063},{"word":"see","start":2.8,"end":3.04,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.010309476405382156},{"word":"if","start":3.04,"end":3.1999998,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.016808973625302315},{"word":"this","start":3.1999998,"end":3.36,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.001694846898317337},{"word":"person","start":3.36,"end":3.76,"confidence":1.0,"punctuated_word":"person","sentiment":"neutral","sentiment_score":0.023158054798841476},{"word":"is","start":3.76,"end":4.0,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.01381976157426834},{"word":"available","start":4.0,"end":4.5,"confidence":1.0,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":0.012230055406689644},{"word":"thanks","start":13.599999,"end":14.08,"confidence":0.99609375,"punctuated_word":"Thanks,","sentiment":"positive","sentiment_score":0.7373857498168945},{"word":"jamie","start":14.08,"end":14.58,"confidence":0.9904785,"punctuated_word":"Jamie.","sentiment":"positive","sentiment_score":0.6049496531486511},{"word":"please","start":15.014999,"end":15.254999,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.141408771276474},{"word":"stay","start":15.254999,"end":15.655,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":0.2154764235019684},{"word":"on","start":15.655,"end":15.815,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.21871866285800937},{"word":"the","start":15.815,"end":15.974999,"confidence":1.0,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.3999420404434204},{"word":"line","start":15.974999,"end":16.474998,"confidence":1.0,"punctuated_word":"line.","sentiment":"neutral","sentiment_score":0.10074719041585922}],"paragraphs":{"transcript":"\nYou record your name and reason for calling. I'll see if this person is available. Thanks, Jamie. Please stay on the line.","paragraphs":[{"sentences":[{"text":"You record your name and reason for calling.","start":0.32,"end":2.5,"sentiment":"neutral","sentiment_score":-0.009115769062191248},{"text":"I'll see if this person is available.","start":2.56,"end":4.5,"sentiment":"neutral","sentiment_score":0.014025678592068809},{"text":"Thanks, Jamie.","start":13.599999,"end":14.58,"sentiment":"positive","sentiment_score":0.6711677014827728},{"text":"Please stay on the line.","start":15.014999,"end":16.474998,"sentiment":"neutral","sentiment_score":0.21525861769914628}],"sentiment":"neutral","sentiment_score":0.11108554950491949,"num_words":22,"start":0.32,"end":16.474998}]}}]}],"paragraphs":{"transcript":"\nChannel 1: You record your name and reason\n\nChannel 0: You're okay.\n\nChannel 1: for calling. I'll see if this person is available.\n\nChannel 0: Jamie from Cloud Solution IT.\n\nChannel 1: Thanks, Jamie. Please stay on the line.","paragraphs":[{"sentences":[{"text":"You record your name and reason","start":0.32,"end":1.8399999,"sentiment":"neutral","sentiment_score":-0.00847740595539411}],"sentiment":"neutral","sentiment_score":-0.00847740595539411,"channel":1,"num_words":6,"start":0.32,"end":1.8399999},{"sentences":[{"text":"You're okay.","start":1.52,"end":2.26,"sentiment":"neutral","sentiment_score":-0.0016528796404600135}],"sentiment":"neutral","sentiment_score":-0.0016528796404600135,"channel":0,"num_words":2,"start":1.52,"end":2.26},{"sentences":[{"text":"for calling.","start":1.8399999,"end":2.5,"sentiment":"neutral","sentiment_score":-0.011030858382582664},{"text":"I'll see if this person is available.","start":2.56,"end":4.5,"sentiment":"neutral","sentiment_score":0.014025678592068809}],"sentiment":"neutral","sentiment_score":0.008457559264368482,"channel":1,"num_words":9,"start":1.8399999,"end":4.5},{"sentences":[{"text":"Jamie from Cloud Solution IT.","start":5.92,"end":8.34,"sentiment":"neutral","sentiment_score":0.08938675820827484}],"sentiment":"neutral","sentiment_score":0.08938675820827484,"channel":0,"num_words":5,"start":5.92,"end":8.34},{"sentences":[{"text":"Thanks, Jamie.","start":13.599999,"end":14.58,"sentiment":"positive","sentiment_score":0.6711677014827728},{"text":"Please stay on the line.","start":15.014999,"end":16.474998,"sentiment":"neutral","sentiment_score":0.21525861769914628}],"sentiment":"positive","sentiment_score":0.3455183559230396,"channel":1,"num_words":7,"start":13.599999,"end":16.474998}]},"summary":{"result":"success","short":"You record your name and You're reason okay. for calling. I'll see if this person is available. Jamie from Cloud Solution IT. Thanks, Jamie. Please stay on the line."},"intents":{"segments":[{"text":"Thanks, Jamie. Please stay on the line.","start_word":22,"end_word":28,"intents":[{"intent":"Record name","confidence_score":0.5654764},{"intent":"Record reason","confidence_score":0.5868368}]},{"text":"Please stay on the line.","start_word":24,"end_word":28,"intents":[{"intent":"Confirm availability","confidence_score":0.16568579},{"intent":"Stay on line","confidence_score":0.0611862}]}]},"sentiments":{"segments":[{"text":"You record your name and You're reason okay. for calling. I'll see if this person is available. Jamie from Cloud Solution IT.","start_word":0,"end_word":21,"sentiment":"neutral","sentiment_score":0.019484102725982663},{"text":"Thanks, Jamie.","start_word":22,"end_word":23,"sentiment":"positive","sentiment_score":0.6711677312850952},{"text":"Please stay on the line.","start_word":24,"end_word":28,"sentiment":"neutral","sentiment_score":0.2139767110347748}],"average":{"sentiment":"neutral","sentiment_score":0.11152531461017888}}}}