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Good afternoon. This is Maureen from Airtel tech support. How can I assist you today? Okay.\n\nThanks for telling me that. So you're referring to your SIM card? And it's an international SIM card, not from Airtel Australia? Okay. I see.\n\nSo since we are Airtel Australia, we only service Australian phone numbers. Unfortunately, we are unable to resolve this issue for you as we are not affiliated with Airtel India. So I suggest you contact them directly because they are the one who have your account. Mhmm. Unfortunately, we also do not have their customer support number as well.\n\nWe're not connected with them. Okay. Thank you for calling Airtel Australia. I hope your issue gets resolved soon. Have a great day.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.68,"end":2.0,"sentiment":"neutral","sentiment_score":0.15385586023330688},{"text":"Good afternoon.","start":2.0,"end":2.74,"sentiment":"positive","sentiment_score":0.3362007290124893},{"text":"This is Maureen from Airtel tech support.","start":2.8,"end":5.2799997,"sentiment":"positive","sentiment_score":0.35659867099353243},{"text":"How can I assist you today?","start":5.2799997,"end":6.66,"sentiment":"positive","sentiment_score":0.4075937469800313},{"text":"Okay.","start":44.37,"end":44.69,"sentiment":"neutral","sentiment_score":0.021256662905216217}],"sentiment":"positive","sentiment_score":0.3405451270587304,"num_words":17,"start":1.68,"end":44.69},{"sentences":[{"text":"Thanks for telling me that.","start":44.69,"end":46.594997,"sentiment":"neutral","sentiment_score":0.17377223670482636},{"text":"So you're referring to your SIM card?","start":47.054996,"end":50.434998,"sentiment":"neutral","sentiment_score":0.027580463061375276},{"text":"And it's an international SIM card, not from Airtel Australia?","start":53.375,"end":57.875,"sentiment":"neutral","sentiment_score":-0.021115601621568204},{"text":"Okay.","start":65.17,"end":65.49,"sentiment":"neutral","sentiment_score":-0.05570455640554428},{"text":"I see.","start":65.49,"end":66.15,"sentiment":"neutral","sentiment_score":-0.06372491642832756}],"sentiment":"neutral","sentiment_score":0.026704560779035092,"num_words":25,"start":44.69,"end":66.15},{"sentences":[{"text":"So since we are Airtel Australia, we only service Australian phone numbers.","start":66.21,"end":72.47,"sentiment":"neutral","sentiment_score":-0.14049725234508514},{"text":"Unfortunately, we are unable to resolve this issue for you as we are not affiliated with Airtel India.","start":73.225,"end":80.524994,"sentiment":"negative","sentiment_score":-0.41482047736644745},{"text":"So I suggest you contact them directly because they are the one who have your account.","start":80.825,"end":86.524994,"sentiment":"neutral","sentiment_score":-0.15570992324501276},{"text":"Mhmm.","start":96.29,"end":96.61,"sentiment":"neutral","sentiment_score":-0.08005235344171524},{"text":"Unfortunately, we also do not have their customer support number as well.","start":96.61,"end":103.545,"sentiment":"negative","sentiment_score":-0.3488566776116689}],"sentiment":"neutral","sentiment_score":-0.2696682521599834,"num_words":59,"start":66.21,"end":103.545},{"sentences":[{"text":"We're not connected with them.","start":103.545,"end":105.405,"sentiment":"neutral","sentiment_score":-0.30786886215209963},{"text":"Okay.","start":109.145004,"end":109.645004,"sentiment":"neutral","sentiment_score":0.15498828887939453},{"text":"Thank you for calling Airtel Australia.","start":109.705,"end":111.725006,"sentiment":"positive","sentiment_score":0.42788122097651166},{"text":"I hope your issue gets resolved soon.","start":112.185005,"end":114.025,"sentiment":"neutral","sentiment_score":0.3320291042327881},{"text":"Have a great day.","start":114.025,"end":114.992935,"sentiment":"positive","sentiment_score":0.5136059746146202}],"sentiment":"neutral","sentiment_score":0.24180691008982452,"num_words":23,"start":103.545,"end":114.992935},{"sentences":[{"text":"Bye.","start":117.632935,"end":118.132935,"sentiment":"neutral","sentiment_score":0.1635315716266632}],"sentiment":"neutral","sentiment_score":0.1635315716266632,"num_words":1,"start":117.632935,"end":118.132935}]}}]},{"alternatives":[{"transcript":"Hi. 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This is Akiva. I have made a recharge which is which was an international back from Sydney, and it was a 199 rupees package. I was supposed to get free SMS and hundred minutes outgoing call, but then I tried getting I mean, I tried sending a message. It did not work.\n\nYeah. No. It's from an Airtel, India. Okay. But I tried calling them.\n\nDo you have, like, a contact number that I can try? Okay. No worries.","paragraphs":[{"sentences":[{"text":"Hi.","start":7.68,"end":8.18,"sentiment":"neutral","sentiment_score":0.02801131084561348},{"text":"This is Akiva.","start":8.72,"end":9.86,"sentiment":"neutral","sentiment_score":0.03832028185327848},{"text":"I have made a recharge which is which was an international back from Sydney, and it was a 199 rupees package.","start":10.559999,"end":25.525,"sentiment":"neutral","sentiment_score":0.004650758889814218},{"text":"I was supposed to get free SMS and hundred minutes outgoing call, but then I tried getting I mean, I tried sending a message.","start":26.58,"end":38.12,"sentiment":"neutral","sentiment_score":-0.1107785115018487},{"text":"It did not work.","start":39.745003,"end":42.325,"sentiment":"neutral","sentiment_score":-0.30906523764133453}],"sentiment":"neutral","sentiment_score":-0.06894919119845584,"num_words":53,"start":7.68,"end":42.325},{"sentences":[{"text":"Yeah.","start":51.52,"end":52.02,"sentiment":"neutral","sentiment_score":-0.002221027854830026},{"text":"No.","start":60.32,"end":60.72,"sentiment":"neutral","sentiment_score":-0.12514528632164},{"text":"It's from an Airtel, India.","start":60.72,"end":63.38,"sentiment":"neutral","sentiment_score":-0.09823196232318879},{"text":"Okay.","start":88.84,"end":89.32,"sentiment":"neutral","sentiment_score":-0.02652427926659584},{"text":"But I tried calling them.","start":89.32,"end":91.34,"sentiment":"neutral","sentiment_score":-0.048149746656417844}],"sentiment":"neutral","sentiment_score":-0.06813839525700761,"num_words":13,"start":51.52,"end":91.34},{"sentences":[{"text":"Do you have, like, a contact number that I can try?","start":91.8,"end":94.78,"sentiment":"neutral","sentiment_score":-0.034578821029175415},{"text":"Okay.","start":106.645,"end":107.145,"sentiment":"neutral","sentiment_score":-0.0013995785266160965},{"text":"No worries.","start":107.204994,"end":107.94499,"sentiment":"neutral","sentiment_score":0.07179135084152222}],"sentiment":"neutral","sentiment_score":-0.01701313629746437,"num_words":14,"start":91.8,"end":107.94499}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen from Airtel tech support. How can I assist you today?\n\nChannel 1: Hi. This is Akiva. I have made a recharge which is which was an international back from Sydney, and it was a 199 rupees package. I was supposed to get free SMS and hundred minutes outgoing call, but then I tried getting I mean, I tried sending a message. It did not work.\n\nChannel 0: Okay. Thanks for telling me that. So you're referring to your SIM card?\n\nChannel 1: Yeah.\n\nChannel 0: And it's an international SIM card, not from Airtel Australia?\n\nChannel 1: No. It's from an Airtel, India.\n\nChannel 0: Okay. I see. So since we are Airtel Australia, we only service Australian phone numbers. Unfortunately, we are unable to resolve this issue for you as we are not affiliated with Airtel India. So I suggest you contact them directly because they are the one who have your account.\n\nChannel 1: Okay. But I tried calling them. Do you have, like, a contact number that I can try?\n\nChannel 0: Mhmm. Unfortunately, we also do not have their customer support number as well. We're not connected with them.\n\nChannel 1: Okay. No worries.\n\nChannel 0: Okay. Thank you for calling Airtel Australia. I hope your issue gets resolved soon. Have a great day. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.68,"end":2.0,"sentiment":"neutral","sentiment_score":0.15385586023330688},{"text":"Good afternoon.","start":2.0,"end":2.74,"sentiment":"positive","sentiment_score":0.3362007290124893},{"text":"This is Maureen from Airtel tech support.","start":2.8,"end":5.2799997,"sentiment":"positive","sentiment_score":0.35659867099353243},{"text":"How can I assist you today?","start":5.2799997,"end":6.66,"sentiment":"positive","sentiment_score":0.4075937469800313}],"sentiment":"positive","sentiment_score":0.36050065606832504,"channel":0,"num_words":16,"start":1.68,"end":6.66},{"sentences":[{"text":"Hi.","start":7.68,"end":8.18,"sentiment":"neutral","sentiment_score":0.02801131084561348},{"text":"This is Akiva.","start":8.72,"end":9.86,"sentiment":"neutral","sentiment_score":0.03832028185327848},{"text":"I have made a recharge which is which was an international back from Sydney, and it was a 199 rupees package.","start":10.559999,"end":25.525,"sentiment":"neutral","sentiment_score":0.004650758889814218},{"text":"I was supposed to get free SMS and hundred minutes outgoing call, but then I tried getting I mean, I tried sending a message.","start":26.58,"end":38.12,"sentiment":"neutral","sentiment_score":-0.1107785115018487},{"text":"It did not work.","start":39.745003,"end":42.325,"sentiment":"neutral","sentiment_score":-0.30906523764133453}],"sentiment":"neutral","sentiment_score":-0.06894919119845584,"channel":1,"num_words":53,"start":7.68,"end":42.325},{"sentences":[{"text":"Okay.","start":44.37,"end":44.69,"sentiment":"neutral","sentiment_score":0.021256662905216217},{"text":"Thanks for telling me that.","start":44.69,"end":46.594997,"sentiment":"neutral","sentiment_score":0.17377223670482636},{"text":"So you're referring to your SIM card?","start":47.054996,"end":50.434998,"sentiment":"neutral","sentiment_score":0.027580463061375276}],"sentiment":"neutral","sentiment_score":0.08332162214299807,"channel":0,"num_words":13,"start":44.37,"end":50.434998},{"sentences":[{"text":"Yeah.","start":51.52,"end":52.02,"sentiment":"neutral","sentiment_score":-0.002221027854830026}],"sentiment":"neutral","sentiment_score":-0.002221027854830026,"channel":1,"num_words":1,"start":51.52,"end":52.02},{"sentences":[{"text":"And it's an international SIM card, not from Airtel Australia?","start":53.375,"end":57.875,"sentiment":"neutral","sentiment_score":-0.021115601621568204}],"sentiment":"neutral","sentiment_score":-0.021115601621568204,"channel":0,"num_words":10,"start":53.375,"end":57.875},{"sentences":[{"text":"No.","start":60.32,"end":60.72,"sentiment":"neutral","sentiment_score":-0.12514528632164},{"text":"It's from an Airtel, India.","start":60.72,"end":63.38,"sentiment":"neutral","sentiment_score":-0.09823196232318879}],"sentiment":"neutral","sentiment_score":-0.10271751632293065,"channel":1,"num_words":6,"start":60.32,"end":63.38},{"sentences":[{"text":"Okay.","start":65.17,"end":65.49,"sentiment":"neutral","sentiment_score":-0.05570455640554428},{"text":"I see.","start":65.49,"end":66.15,"sentiment":"neutral","sentiment_score":-0.06372491642832756},{"text":"So since we are Airtel Australia, we only service Australian phone numbers.","start":66.21,"end":72.47,"sentiment":"neutral","sentiment_score":-0.14049725234508514},{"text":"Unfortunately, we are unable to resolve this issue for you as we are not affiliated with Airtel India.","start":73.225,"end":80.524994,"sentiment":"negative","sentiment_score":-0.41482047736644745},{"text":"So I suggest you contact them directly because they are the one who have your account.","start":80.825,"end":86.524994,"sentiment":"neutral","sentiment_score":-0.15570992324501276}],"sentiment":"neutral","sentiment_score":-0.2413724241208057,"channel":0,"num_words":49,"start":65.17,"end":86.524994},{"sentences":[{"text":"Okay.","start":88.84,"end":89.32,"sentiment":"neutral","sentiment_score":-0.02652427926659584},{"text":"But I tried calling them.","start":89.32,"end":91.34,"sentiment":"neutral","sentiment_score":-0.048149746656417844},{"text":"Do you have, like, a contact number that I can try?","start":91.8,"end":94.78,"sentiment":"neutral","sentiment_score":-0.034578821029175415}],"sentiment":"neutral","sentiment_score":-0.03809647316880086,"channel":1,"num_words":17,"start":88.84,"end":94.78},{"sentences":[{"text":"Mhmm.","start":96.29,"end":96.61,"sentiment":"neutral","sentiment_score":-0.08005235344171524},{"text":"Unfortunately, we also do not have their customer support number as well.","start":96.61,"end":103.545,"sentiment":"negative","sentiment_score":-0.3488566776116689},{"text":"We're not connected with them.","start":103.545,"end":105.405,"sentiment":"neutral","sentiment_score":-0.30786886215209963}],"sentiment":"neutral","sentiment_score":-0.3225375997523467,"channel":0,"num_words":18,"start":96.29,"end":105.405},{"sentences":[{"text":"Okay.","start":106.645,"end":107.145,"sentiment":"neutral","sentiment_score":-0.0013995785266160965},{"text":"No worries.","start":107.204994,"end":107.94499,"sentiment":"neutral","sentiment_score":0.07179135084152222}],"sentiment":"neutral","sentiment_score":0.04739437438547611,"channel":1,"num_words":3,"start":106.645,"end":107.94499},{"sentences":[{"text":"Okay.","start":109.145004,"end":109.645004,"sentiment":"neutral","sentiment_score":0.15498828887939453},{"text":"Thank you for calling Airtel Australia.","start":109.705,"end":111.725006,"sentiment":"positive","sentiment_score":0.42788122097651166},{"text":"I hope your issue gets resolved soon.","start":112.185005,"end":114.025,"sentiment":"neutral","sentiment_score":0.3320291042327881},{"text":"Have a great day.","start":114.025,"end":114.992935,"sentiment":"positive","sentiment_score":0.5136059746146202},{"text":"Bye.","start":117.632935,"end":118.132935,"sentiment":"neutral","sentiment_score":0.1635315716266632}],"sentiment":"positive","sentiment_score":0.3823386744449013,"channel":0,"num_words":19,"start":109.145004,"end":118.132935}]},"summary":{"result":"success","short":"The customer, Akiva, called Airtel tech support because their international back from Sydney did not work after a R$ package. The representative, Maureen, informed Akiva that they only service Australian phone numbers and suggested they contact Airtel directly since they are the ones who have their account. Maureen also informed Akiva that they do not have their customer support number and the call will be resolved soon."},"intents":{"segments":[{"text":"I have made a recharge which is which was an international back from Sydney, and it was a 199 rupees package. I was supposed to get free SMS and hundred minutes outgoing call, but then I tried getting I mean, I tried sending a message. It did not work. Okay.","start_word":20,"end_word":69,"intents":[{"intent":"Request assistance with a recharge","confidence_score":0.0008842999}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.15385586023330688},{"text":"Good afternoon. This is Maureen from Airtel tech support. How can I assist you today?","start_word":1,"end_word":15,"sentiment":"positive","sentiment_score":0.3694976568222046},{"text":"Hi. This is Akiva. I have made a recharge which is which was an international back from Sydney, and it was a 199 rupees package. I was supposed to get free SMS and hundred minutes outgoing call, but then I tried getting I mean, I tried sending a message. It did not work. Okay. Thanks for telling me that. So you're referring to your SIM card? Yeah. And it's an international SIM card, not from Airtel Australia? No. It's from an Airtel, India. Okay. I see. So since we are Airtel Australia, we only service Australian phone numbers.","start_word":16,"end_word":113,"sentiment":"neutral","sentiment_score":-0.05000847950577736},{"text":"Unfortunately, we are unable to resolve this issue for you as we are not affiliated with Airtel India.","start_word":114,"end_word":131,"sentiment":"negative","sentiment_score":-0.4143075346946716},{"text":"So I suggest you contact them directly because they are the one who have your account. Okay. But I tried calling them. Do you have, like, a contact number that I can try? Mhmm.","start_word":132,"end_word":165,"sentiment":"neutral","sentiment_score":-0.08726698905229568},{"text":"Unfortunately, we also do not have their customer support number as well.","start_word":166,"end_word":177,"sentiment":"negative","sentiment_score":-0.34696096181869507},{"text":"We're not connected with them. Okay. No worries. Okay.","start_word":178,"end_word":186,"sentiment":"neutral","sentiment_score":-0.13177809119224548},{"text":"Thank you for calling Airtel Australia. I hope your issue gets resolved soon. Have a great day.","start_word":187,"end_word":203,"sentiment":"positive","sentiment_score":0.4165622591972351},{"text":"Bye.","start_word":204,"end_word":204,"sentiment":"neutral","sentiment_score":0.21865233778953552}],"average":{"sentiment":"neutral","sentiment_score":-0.031258256094796315}}}}