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Good afternoon. This is Lorraine from Erdo tech support. How can I assist you? Mhmm.\n\nMhmm. Okay. Can I have your full name, please, for me to check the account? Okay. Is it okay if I put you on hold?\n\nLet me just check the account. Hello? Yes. Is it okay if I put you on hold? Let me just check your account.\n\nOkay. Hang on. Hello? Yes. Thank you for waiting.\n\nCan we connect the router to the NTT box? Can you see the white box on your wall or block mounted on your wall? Mhmm. Is it connected to the NTT box, the cable? Okay.\n\nHow about the other end of the cable? Is it connected to the LAN port on your router? Mhmm. Okay. It should be connected to the router that we provided.\n\nYeah. Yeah. That's correct. Mhmm. You should be using the black box that we provided, the one that you just received.\n\nSo yeah. Yeah. And the other end of the cable should be connected to the NTD box, the box in your wall. Yes. The cable that we provided has both ends.\n\nRight? Can you see a black box as well mounted on your wall? Not a hole. How about a white box? So you connect the other end of the cable at the is it a port?\n\nA plug port? It's like a outlet only? Okay. Is it okay if I request a picture via email so that I can also see have a reference as well? 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We recently got a Wi Fi. I don't know if we got it. I think we got it from you. It came as a tender or what's the what's I'm looking for that proper name of it. TenderWiFi6BoxAX3000. I'm not gonna lie. I don't know how to set it up. I've been trying for a bit, and I cannot figure it out. It should be under my mom's name, Melinda Griffith. Yeah. All good. Hi. Yeah. I I connected the what's it called? The Ethernet cable into that. The because it came with that big, long grayish cable. I put that in the Ethernet hole. That's right. Yeah. It's it's in the it's in the connected to the black box thing. Well, you I'm a bit confused. So is this not is this Wi Fi box, am I connecting it to my old router? Is that what I've been I'm doing? The only thing we got provided with was a black tender box. We didn't get yeah. Yeah. The the one that's that's all all we got. So I don't really understand when you say put it in the put it in the the the one so put in the WAN of the black new one. Yes. Yeah. So the where the the little white hole hole thing is. Yeah. Yeah. So one of them right now is in the black Tenderbox, and the other one, you want me to put in the hole in the warping. A black box mounted in your wall. I can't see any black mount. There's no no boxes mounted anywhere that I know of. Yes. Some sort of pull up. No. There's an outlet and then there's a there's a pull up to the left of that. Pardon? Sorry? Hi. How would I have She can't send it, so don't worry about that. She's busy right now. Yeah. It's fine. 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We recently got a Wi Fi. I don't know if we got it. I think we got it from you. It came as a tender or what's the what's I'm looking for that proper name of it.\n\nTenderWiFi6BoxAX3000. I'm not gonna lie. I don't know how to set it up. I've been trying for a bit, and I cannot figure it out. It should be under my mom's name, Melinda Griffith.\n\nYeah. All good. Hi. Yeah. I I connected the what's it called?\n\nThe Ethernet cable into that. The because it came with that big, long grayish cable. I put that in the Ethernet hole. That's right. Yeah.\n\nIt's it's in the it's in the connected to the black box thing. Well, you I'm a bit confused. So is this not is this Wi Fi box, am I connecting it to my old router? Is that what I've been I'm doing? The only thing we got provided with was a black tender box.\n\nWe didn't get yeah. Yeah. The the one that's that's all all we got. So I don't really understand when you say put it in the put it in the the the one so put in the WAN of the black new one. Yes.\n\nYeah. So the where the the little white hole hole thing is. Yeah. Yeah. So one of them right now is in the black Tenderbox, and the other one, you want me to put in the hole in the warping.\n\nA black box mounted in your wall. I can't see any black mount. There's no no boxes mounted anywhere that I know of. Yes. Some sort of pull up.\n\nNo. There's an outlet and then there's a there's a pull up to the left of that. Pardon? Sorry? Hi.\n\nHow would I have She can't send it, so don't worry about that. She's busy right now. Yeah. It's fine. 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send it, so don't worry about that.","start":322.07498,"end":331.73,"sentiment":"neutral","sentiment_score":0.021124324546410486},{"text":"She's busy right now.","start":331.73,"end":333.19,"sentiment":"neutral","sentiment_score":-0.2897680550813675},{"text":"Yeah.","start":334.53,"end":334.93,"sentiment":"neutral","sentiment_score":0.14742983877658844},{"text":"It's fine.","start":334.93,"end":335.41,"sentiment":"neutral","sentiment_score":0.163262739777565},{"text":"I'll I'll figure it out.","start":335.41,"end":337.51,"sentiment":"neutral","sentiment_score":0.040510359406471255}],"sentiment":"neutral","sentiment_score":-0.008317955434322358,"num_words":25,"start":322.07498,"end":337.51}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Lorraine from Erdo tech support. How can I assist\n\nChannel 1: Hi.\n\nChannel 0: you? Mhmm.\n\nChannel 1: We recently got a Wi Fi. I don't know if we got it. I think we got it from you. It came as a tender or what's the what's I'm looking for that proper name of it. TenderWiFi6BoxAX3000.\n\nChannel 0: Mhmm.\n\nChannel 1: I'm not gonna lie. I don't know how to set it up. I've been trying for a bit, and I cannot figure it out.\n\nChannel 0: Okay. Can I have your full name, please, for me to check the account?\n\nChannel 1: It should be under my mom's name, Melinda Griffith.\n\nChannel 0: Okay. Is it okay if I put you on hold? Let me just check the account. Hello? Yes.\n\nIs it okay if I put you on hold? Let me just check your account.\n\nChannel 1: Yeah. All good.\n\nChannel 0: Okay. Hang on. Hello?\n\nChannel 1: Hi.\n\nChannel 0: Yes. Thank you for waiting. Can we connect the router to the NTT box? Can you see the white box on your wall or block mounted on your wall?\n\nChannel 1: Yeah. I I connected\n\nChannel 0: Mhmm.\n\nChannel 1: the what's it called? The Ethernet cable into that. The because it came with that big, long grayish cable. I put that in the Ethernet hole. That's right.\n\nChannel 0: Is it connected to the NTT box, the cable?\n\nChannel 1: Yeah. It's it's in the it's in the connected to the black box thing.\n\nChannel 0: Okay. How about the other end of the cable? Is it connected to the LAN port on your router?\n\nChannel 1: Well, you I'm a bit confused. So is this\n\nChannel 0: Mhmm.\n\nChannel 1: not is this Wi Fi box, am I connecting it to my old router? Is that what I've been I'm doing?\n\nChannel 0: Okay. It should be connected to the router that we provided.\n\nChannel 1: The only thing we got provided\n\nChannel 0: Yeah.\n\nChannel 1: with was a black tender box. We didn't\n\nChannel 0: Yeah.\n\nChannel 1: get\n\nChannel 0: That's correct. Mhmm.\n\nChannel 1: yeah.\n\nChannel 0: You should be using the black box that we provided, the one that you just received.\n\nChannel 1: Yeah. The the one that's that's all all we got. So I don't really understand when you say put it in the\n\nChannel 0: So\n\nChannel 1: put it in the\n\nChannel 0: yeah.\n\nChannel 1: the the one so put in the WAN of the black new one.\n\nChannel 0: Yeah. And the\n\nChannel 1: Yes.\n\nChannel 0: other end of the cable should be connected to the NTD box, the box in your wall.\n\nChannel 1: Yeah. So the where the the little white hole hole thing is.\n\nChannel 0: Yes. The cable that we provided has both ends. Right?\n\nChannel 1: Yeah. Yeah. So one of them right now is in the black Tenderbox, and the other one, you want me to put in the hole in the warping.\n\nChannel 0: Can you see a black box as well mounted on your wall? Not a hole.\n\nChannel 1: A black box mounted in your wall. I can't see any black\n\nChannel 0: How about\n\nChannel 1: mount.\n\nChannel 0: a white box?\n\nChannel 1: There's no no boxes mounted anywhere that I know of.\n\nChannel 0: So you connect the other end of the cable at the is it a port? A plug port?\n\nChannel 1: Yes. Some sort of pull up.\n\nChannel 0: It's like a outlet only?\n\nChannel 1: No. There's an outlet and then there's a there's a pull up to the left of that.\n\nChannel 0: Okay. Is it okay if I request a picture via email so that I can also see have a reference as well?\n\nChannel 1: Pardon? Sorry?\n\nChannel 0: Is it okay if I request a picture via\n\nChannel 1: Hi.\n\nChannel 0: email, yeah, of your setup there for me to also have a reference?\n\nChannel 1: How would\n\nChannel 0: I'm\n\nChannel 1: I\n\nChannel 0: going\n\nChannel 1: have\n\nChannel 0: I'm going to send you an email shortly then just reply with the pictures.\n\nChannel 1: She can't send it, so don't worry about that. She's busy right now. Yeah. It's fine. I'll I'll figure it out.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.48,"end":0.88,"sentiment":"neutral","sentiment_score":0.15935739874839783},{"text":"Good afternoon.","start":0.88,"end":1.62,"sentiment":"positive","sentiment_score":0.4207097291946411},{"text":"This is Lorraine from Erdo tech support.","start":1.76,"end":4.18,"sentiment":"positive","sentiment_score":0.3983906550066812},{"text":"How can I 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mounted on your wall?","start":126.185,"end":130.685,"sentiment":"neutral","sentiment_score":0.04183131655057271}],"sentiment":"neutral","sentiment_score":0.12812584895512152,"channel":0,"num_words":29,"start":120.03,"end":130.685},{"sentences":[{"text":"Yeah.","start":131.555,"end":131.875,"sentiment":"neutral","sentiment_score":0.022752651944756508},{"text":"I I connected","start":131.875,"end":133.09,"sentiment":"neutral","sentiment_score":0.015934372941652935}],"sentiment":"neutral","sentiment_score":0.017638942692428827,"channel":1,"num_words":4,"start":131.555,"end":133.09},{"sentences":[{"text":"Mhmm.","start":132.905,"end":133.405,"sentiment":"neutral","sentiment_score":0.01130879856646061}],"sentiment":"neutral","sentiment_score":0.01130879856646061,"channel":0,"num_words":1,"start":132.905,"end":133.405},{"sentences":[{"text":"the what's it called?","start":133.09,"end":135.97,"sentiment":"neutral","sentiment_score":0.00005961075657978654},{"text":"The Ethernet cable into 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correct.","start":191.345,"end":192.16501,"sentiment":"neutral","sentiment_score":0.013568610535003245},{"text":"Mhmm.","start":192.225,"end":192.725,"sentiment":"neutral","sentiment_score":0.04558856040239334}],"sentiment":"neutral","sentiment_score":0.02424192715746661,"channel":0,"num_words":3,"start":191.345,"end":192.725},{"sentences":[{"text":"yeah.","start":196.98,"end":197.48,"sentiment":"neutral","sentiment_score":0.10152064263820648}],"sentiment":"neutral","sentiment_score":0.10152064263820648,"channel":1,"num_words":1,"start":196.98,"end":197.48},{"sentences":[{"text":"You should be using the black box that we provided, the one that you just 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the","start":208.71501,"end":212.99,"sentiment":"neutral","sentiment_score":-0.23417025059461594}],"sentiment":"neutral","sentiment_score":-0.06991983171213757,"channel":1,"num_words":22,"start":204.55501,"end":212.99},{"sentences":[{"text":"So","start":213.335,"end":213.835,"sentiment":"neutral","sentiment_score":-0.07742245495319366}],"sentiment":"neutral","sentiment_score":-0.07742245495319366,"channel":0,"num_words":1,"start":213.335,"end":213.835},{"sentences":[{"text":"put it in the","start":214.17,"end":215.31001,"sentiment":"neutral","sentiment_score":-0.11879764124751091}],"sentiment":"neutral","sentiment_score":-0.11879764124751091,"channel":1,"num_words":4,"start":214.17,"end":215.31001},{"sentences":[{"text":"yeah.","start":214.93501,"end":215.43501,"sentiment":"neutral","sentiment_score":-0.07149055600166321}],"sentiment":"neutral","sentiment_score":-0.07149055600166321,"channel":0,"num_words":1,"start":214.93501,"end":215.43501},{"sentences":[{"text":"the the one so put in the WAN of the black new one.","start":215.77,"end":219.47,"sentiment":"neutral","sentiment_score":-0.11747574863525537}],"sentiment":"neutral","sentiment_score":-0.11747574863525537,"channel":1,"num_words":13,"start":215.77,"end":219.47},{"sentences":[{"text":"Yeah.","start":220.615,"end":221.115,"sentiment":"neutral","sentiment_score":0.05972781032323837},{"text":"And the","start":221.57501,"end":222.13501,"sentiment":"neutral","sentiment_score":0.061782706528902054}],"sentiment":"neutral","sentiment_score":0.06109774112701416,"channel":0,"num_words":3,"start":220.615,"end":222.13501},{"sentences":[{"text":"Yes.","start":222.09001,"end":222.59001,"sentiment":"neutral","sentiment_score":0.1015901118516922}],"sentiment":"neutral","sentiment_score":0.1015901118516922,"channel":1,"num_words":1,"start":222.09001,"end":222.59001},{"sentences":[{"text":"other end of the cable should be connected to the NTD box, the box in your 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wall?","start":253.87001,"end":257.01,"sentiment":"neutral","sentiment_score":0.03826474118977785},{"text":"Not a hole.","start":257.31,"end":258.69,"sentiment":"neutral","sentiment_score":-0.05742902929584185}],"sentiment":"neutral","sentiment_score":0.01912598709265391,"channel":0,"num_words":15,"start":253.87001,"end":258.69},{"sentences":[{"text":"A black box mounted in your wall.","start":259.82498,"end":261.82498,"sentiment":"neutral","sentiment_score":-0.06339897960424423},{"text":"I can't see any black","start":261.82498,"end":263.365,"sentiment":"neutral","sentiment_score":-0.07128979340195656}],"sentiment":"neutral","sentiment_score":-0.06668681868662436,"channel":1,"num_words":12,"start":259.82498,"end":263.365},{"sentences":[{"text":"How 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would","start":322.07498,"end":322.555,"sentiment":"neutral","sentiment_score":0.08891837671399117}],"sentiment":"neutral","sentiment_score":0.08891837671399117,"channel":1,"num_words":2,"start":322.07498,"end":322.555},{"sentences":[{"text":"I'm","start":322.405,"end":322.725,"sentiment":"neutral","sentiment_score":0.08820724487304688}],"sentiment":"neutral","sentiment_score":0.08820724487304688,"channel":0,"num_words":1,"start":322.405,"end":322.725},{"sentences":[{"text":"I","start":322.555,"end":322.79498,"sentiment":"neutral","sentiment_score":0.07433799654245377}],"sentiment":"neutral","sentiment_score":0.07433799654245377,"channel":1,"num_words":1,"start":322.555,"end":322.79498},{"sentences":[{"text":"going","start":322.725,"end":323.225,"sentiment":"neutral","sentiment_score":0.0812285989522934}],"sentiment":"neutral","sentiment_score":0.0812285989522934,"channel":0,"num_words":1,"start":322.725,"end":323.225},{"sentences":[{"text":"have","start":322.79498,"end":323.29498,"sentiment":"neutral","sentiment_score":0.0886121466755867}],"sentiment":"neutral","sentiment_score":0.0886121466755867,"channel":1,"num_words":1,"start":322.79498,"end":323.29498},{"sentences":[{"text":"I'm going to send you an email shortly then just reply with the pictures.","start":323.845,"end":328.585,"sentiment":"neutral","sentiment_score":0.11361703223415784}],"sentiment":"neutral","sentiment_score":0.11361703223415784,"channel":0,"num_words":14,"start":323.845,"end":328.585},{"sentences":[{"text":"She can't send it, so don't worry about that.","start":329.65,"end":331.73,"sentiment":"neutral","sentiment_score":-0.00735229750474294},{"text":"She's busy right now.","start":331.73,"end":333.19,"sentiment":"neutral","sentiment_score":-0.2897680550813675},{"text":"Yeah.","start":334.53,"end":334.93,"sentiment":"neutral","sentiment_score":0.14742983877658844},{"text":"It's fine.","start":334.93,"end":335.41,"sentiment":"neutral","sentiment_score":0.163262739777565},{"text":"I'll I'll figure it 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The customer is confused about the router and asks for help, but the conversation is interrupted by technical difficulties. Lorraine asks the customer to check the router and suggests sending a picture via email for reference. The customer is busy but agrees to send the pictures."},"intents":{"segments":[{"text":"We recently got a Wi Fi. I don't know if we got it. I think we got it from you. It came as a tender or what's the what's I'm looking for that proper name of it.","start_word":17,"end_word":53,"intents":[{"intent":"Set up wi fi","confidence_score":0.08841447}]},{"text":"Can we connect the router to the NTT box? Can you see the white box on your wall or block mounted on your wall? Yeah. I I connected Mhmm. the what's it called? The Ethernet cable into that. The because it came with that big, long grayish cable. I put that in the Ethernet hole. That's right. Is it connected to the NTT box, the cable? Yeah.","start_word":149,"end_word":215,"intents":[{"intent":"Confirm connection","confidence_score":0.044736292}]},{"text":"Is it okay if I request a picture via email so that I can also see have a reference as well? Pardon? Sorry?","start_word":529,"end_word":551,"intents":[{"intent":"Request and send pictures","confidence_score":0.011447103}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.15935739874839783},{"text":"Good afternoon. This is Lorraine from Erdo tech support.","start_word":1,"end_word":9,"sentiment":"positive","sentiment_score":0.396110475063324},{"text":"How can I assist Hi. you? Mhmm. We recently got a Wi Fi. I don't know if we got it. I think we got it from you. It came as a tender or what's the what's I'm looking for that proper name of it. TenderWiFi6BoxAX3000. Mhmm. I'm not gonna lie.","start_word":10,"end_word":59,"sentiment":"neutral","sentiment_score":-0.03711073100566864},{"text":"I don't know how to set it up. I've been trying for a bit, and I cannot figure it out.","start_word":60,"end_word":79,"sentiment":"negative","sentiment_score":-0.3491639494895935},{"text":"Okay. Can I have your full name, please, for me to check the account? It should be under my mom's name, Melinda Griffith. Okay. Is it okay if I put you on hold? Let me just check the account. Hello? Yes. Is it okay if I put you on hold? Let me just check your account. Yeah. All good. Okay. Hang on. Hello? Hi. Yes.","start_word":80,"end_word":144,"sentiment":"neutral","sentiment_score":0.05159969627857208},{"text":"Thank you for waiting.","start_word":145,"end_word":148,"sentiment":"positive","sentiment_score":0.4157713949680328},{"text":"Can we connect the router to the NTT box? Can you see the white box on your wall or block mounted on your wall? Yeah. I I connected Mhmm. the what's it called? The Ethernet cable into that. The because it came with that big, long grayish cable. I put that in the Ethernet hole. That's right. Is it connected to the NTT box, the cable? Yeah. It's it's in the it's in the connected to the black box thing. Okay. How about the other end of the cable? Is it connected to the LAN port on your router? Well, you I'm a bit confused. So is this Mhmm. not is this Wi Fi box, am I connecting it to my old router? Is that what I've been I'm doing? Okay. It should be connected to the router that we provided. The only thing we got provided Yeah. with was a black tender box. We didn't Yeah. get That's correct. Mhmm. yeah. You should be using the black box that we provided, the one that you just received. Yeah. The the one that's that's all all we got. So I don't really understand when you say put it in the So put it in the yeah. the the one so put in the WAN of the black new one. Yeah. And the Yes. other end of the cable should be connected to the NTD box, the box in your wall. Yeah. So the where the the little white hole hole thing is. Yes. The cable that we provided has both ends. Right? Yeah. Yeah. So one of them right now is in the black Tenderbox, and the other one, you want me to put in the hole in the warping. Can you see a black box as well mounted on your wall? Not a hole. A black box mounted in your wall. I can't see any black How about mount. a white box? There's no no boxes mounted anywhere that I know of. So you connect the other end of the cable at the is it a port? A plug port? Yes. Some sort of pull up. It's like a outlet only? No. There's an outlet and then there's a there's a pull up to the left of that. Okay. Is it okay if I request a picture via email so that I can also see have a reference as well? Pardon? Sorry? Is it okay if I request a picture via Hi. email, yeah, of your setup there for me to also have a reference? How would I'm I going have I'm going to send you an email shortly then just reply with the pictures. She can't send it, so don't worry about that. She's busy right now. Yeah. It's fine. I'll I'll figure it out.","start_word":149,"end_word":615,"sentiment":"neutral","sentiment_score":0.018118724290768135}],"average":{"sentiment":"neutral","sentiment_score":0.012126765130023209}}}}