{"metadata":{"transaction_key":"deprecated","request_id":"1b896bec-3c22-434a-b8e5-89d1e10e04f7","sha256":"af43ab3af57938e9a574835dbbfbc00a74488a9fa8b603b06d27f67ea3263f90","created":"2026-03-03T01:30:28.572Z","duration":337.17593,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":559,"output_tokens":80},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":634,"output_tokens":636},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":634,"output_tokens":84}},"results":{"channels":[{"alternatives":[{"transcript":"Good afternoon. Thank you so much for calling your account. How may I help you today? I understand. Let me try to check here on my end. What is your first name? Oh, I'm sorry. What is that again? Zana. Okay. How about your phone number? Thank you. And you're saying you are trying to get a service activate the service? Okay. And what is the error message or issues you're encountering through the website? Okay. Let me try to do other search for you. Just give me a minute or two. Okay? Thank you. And how about your service address? What's the unit number you caught up? 4683. Okay. Thank you. I'll get back to you. Bear with me, please. Thank you so much for patiently waiting on the line. So I've tried to do some search, and there is no account being pulled out. So it means to say you don't have any account with us. It's your first time to trying to get connected or get service from Airtel. Right? Okay. I'll here's what I'm going to do. I will go ahead and endorse your account to our tech team. In that way, they could check, and then they will just reach out to you. So, again, your address is Unit 4683 Quyong Street 2612, Reid. Correct? R e I d. Alright. Thank you. So just give us a couple of minutes. Once we got the response from our tech team, they will reach out to you and give you an update about your address. Okay? Then we can from there. Thank you. Have a good one. Talk to you soon. Bye bye.","confidence":0.9991116,"words":[{"word":"good","start":1.28,"end":1.68,"confidence":0.997074,"punctuated_word":"Good","sentiment":"negative","sentiment_score":-0.49385830760002136},{"word":"afternoon","start":1.68,"end":2.1599998,"confidence":0.99744666,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":-0.17542804777622223},{"word":"thank","start":2.1599998,"end":2.3999999,"confidence":0.9965174,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.389525443315506},{"word":"you","start":2.3999999,"end":2.56,"confidence":0.9995741,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.29408061504364014},{"word":"so","start":2.56,"end":2.72,"confidence":0.99972135,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.2126951515674591},{"word":"much","start":2.72,"end":2.96,"confidence":0.9999566,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.392586886882782},{"word":"for","start":2.96,"end":3.12,"confidence":0.9993748,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.3723365366458893},{"word":"calling","start":3.12,"end":3.4399998,"confidence":0.9992711,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.3264911472797394},{"word":"your","start":3.4399998,"end":3.6799998,"confidence":0.81395847,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.2307371497154236},{"word":"account","start":3.6799998,"end":4.18,"confidence":0.70365465,"punctuated_word":"account.","sentiment":"neutral","sentiment_score":0.30197644233703613},{"word":"how","start":4.24,"end":4.4,"confidence":0.992702,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.36147594451904297},{"word":"may","start":4.4,"end":4.52,"confidence":0.9991116,"punctuated_word":"may","sentiment":"positive","sentiment_score":0.36888566613197327},{"word":"i","start":4.52,"end":4.64,"confidence":0.99306905,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.35955896973609924},{"word":"help","start":4.64,"end":4.88,"confidence":0.9999261,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.27449870109558105},{"word":"you","start":4.88,"end":5.04,"confidence":0.9998505,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2880465090274811},{"word":"today","start":5.04,"end":5.54,"confidence":0.9998218,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.24052640795707703},{"word":"i","start":17.015,"end":17.255001,"confidence":0.996463,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.14265389740467072},{"word":"understand","start":17.255001,"end":17.755001,"confidence":0.99961317,"punctuated_word":"understand.","sentiment":"neutral","sentiment_score":-0.1056489795446396},{"word":"let","start":17.895,"end":18.055,"confidence":0.99971944,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":-0.0430908128619194},{"word":"me","start":18.055,"end":18.295,"confidence":0.99990463,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.02969076856970787},{"word":"try","start":18.295,"end":18.615,"confidence":0.9996191,"punctuated_word":"try","sentiment":"neutral","sentiment_score":-0.04349489137530327},{"word":"to","start":18.615,"end":18.855,"confidence":0.9996469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.03436717391014099},{"word":"check","start":18.855,"end":19.095,"confidence":0.99866164,"punctuated_word":"check","sentiment":"neutral","sentiment_score":-0.02969817072153091},{"word":"here","start":19.095,"end":19.335,"confidence":0.9800443,"punctuated_word":"here","sentiment":"neutral","sentiment_score":-0.02300535887479782},{"word":"on","start":19.335,"end":19.494999,"confidence":0.98604935,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.023847008123993874},{"word":"my","start":19.494999,"end":19.654999,"confidence":0.99992764,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.010629834607243538},{"word":"end","start":19.654999,"end":20.055,"confidence":0.9994179,"punctuated_word":"end.","sentiment":"neutral","sentiment_score":-0.023777097463607788},{"word":"what","start":20.055,"end":20.295,"confidence":0.9995122,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.004642043262720108},{"word":"is","start":20.295,"end":20.455,"confidence":0.99983346,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.009745806455612184},{"word":"your","start":20.455,"end":20.775,"confidence":0.9971238,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.008384366519749165},{"word":"first","start":20.775,"end":21.175,"confidence":0.99899465,"punctuated_word":"first","sentiment":"neutral","sentiment_score":-0.007525501772761345},{"word":"name","start":21.175,"end":21.675,"confidence":0.99976623,"punctuated_word":"name?","sentiment":"neutral","sentiment_score":-0.016421828418970108},{"word":"oh","start":24.375,"end":24.615,"confidence":0.78554994,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.049044135957956314},{"word":"i'm","start":24.615,"end":24.775,"confidence":0.99991935,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.06699246168136597},{"word":"sorry","start":24.775,"end":25.175,"confidence":0.9976485,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.07779383659362793},{"word":"what","start":25.175,"end":25.415,"confidence":0.9997454,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.06352883577346802},{"word":"is","start":25.415,"end":25.575,"confidence":0.996554,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.0702962875366211},{"word":"that","start":25.575,"end":25.735,"confidence":0.9998375,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.05691857635974884},{"word":"again","start":25.735,"end":26.235,"confidence":0.99912894,"punctuated_word":"again?","sentiment":"neutral","sentiment_score":-0.04936444014310837},{"word":"zana","start":30.15,"end":30.65,"confidence":0.71947,"punctuated_word":"Zana.","sentiment":"neutral","sentiment_score":-0.0025983089581131935},{"word":"okay","start":36.23,"end":36.73,"confidence":0.9733158,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.005005533806979656},{"word":"how","start":36.87,"end":37.11,"confidence":0.9885732,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.0035455450415611267},{"word":"about","start":37.11,"end":37.61,"confidence":0.99982363,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.003119482658803463},{"word":"your","start":37.67,"end":38.15,"confidence":0.99934846,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.0018253596499562263},{"word":"phone","start":38.15,"end":38.39,"confidence":0.99987483,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":0.00327362772077322},{"word":"number","start":38.39,"end":38.89,"confidence":0.9994397,"punctuated_word":"number?","sentiment":"neutral","sentiment_score":0.0030961623415350914},{"word":"thank","start":45.495003,"end":45.895,"confidence":0.98669076,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.17349201440811157},{"word":"you","start":45.895,"end":46.395,"confidence":0.9994798,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.16092738509178162},{"word":"and","start":53.015,"end":53.255,"confidence":0.9986268,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.04484970867633819},{"word":"you're","start":53.255,"end":53.495003,"confidence":0.9986446,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.04339984804391861},{"word":"saying","start":53.495003,"end":53.815002,"confidence":0.99943894,"punctuated_word":"saying","sentiment":"neutral","sentiment_score":0.0352703332901001},{"word":"you","start":53.815002,"end":53.975,"confidence":0.9954039,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0050321947783231735},{"word":"are","start":53.975,"end":54.215,"confidence":0.99970835,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.005357865244150162},{"word":"trying","start":54.215,"end":54.535,"confidence":0.9998884,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":0.016603436321020126},{"word":"to","start":54.535,"end":55.035,"confidence":0.9998274,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0076248012483119965},{"word":"get","start":55.86,"end":56.1,"confidence":0.99970573,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.015249775722622871},{"word":"a","start":56.1,"end":56.26,"confidence":0.9994685,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.02523515932261944},{"word":"service","start":56.26,"end":56.66,"confidence":0.9998472,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.03374267742037773},{"word":"activate","start":56.82,"end":57.3,"confidence":0.9991586,"punctuated_word":"activate","sentiment":"neutral","sentiment_score":0.03952620178461075},{"word":"the","start":57.3,"end":57.46,"confidence":0.73745984,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02349259704351425},{"word":"service","start":57.46,"end":57.96,"confidence":0.84001815,"punctuated_word":"service?","sentiment":"neutral","sentiment_score":0.01774778589606285},{"word":"okay","start":59.539997,"end":60.039997,"confidence":0.8174965,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.02348840981721878},{"word":"and","start":61.3,"end":61.78,"confidence":0.99160916,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.04002802819013595},{"word":"what","start":61.78,"end":62.1,"confidence":0.9994004,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.055373415350914},{"word":"is","start":62.1,"end":62.34,"confidence":0.9998946,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.08412238955497742},{"word":"the","start":62.34,"end":62.84,"confidence":0.99988985,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.08968377113342285},{"word":"error","start":63.539997,"end":63.86,"confidence":0.9966641,"punctuated_word":"error","sentiment":"neutral","sentiment_score":-0.15219679474830627},{"word":"message","start":63.86,"end":64.259995,"confidence":0.9995553,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.17610684037208557},{"word":"or","start":64.259995,"end":64.74,"confidence":0.99707544,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.13617536425590515},{"word":"issues","start":64.74,"end":65.22,"confidence":0.9991972,"punctuated_word":"issues","sentiment":"neutral","sentiment_score":-0.17517511546611786},{"word":"you're","start":65.22,"end":65.72,"confidence":0.9979553,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.15101628005504608},{"word":"encountering","start":65.86,"end":66.36,"confidence":0.9998535,"punctuated_word":"encountering","sentiment":"neutral","sentiment_score":-0.125677227973938},{"word":"through","start":66.58,"end":66.82,"confidence":0.98528373,"punctuated_word":"through","sentiment":"neutral","sentiment_score":-0.11157898604869844},{"word":"the","start":66.82,"end":66.9,"confidence":0.9996044,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.10595249384641647},{"word":"website","start":66.9,"end":67.4,"confidence":0.9997177,"punctuated_word":"website?","sentiment":"neutral","sentiment_score":-0.09859423339366911},{"word":"okay","start":76.835,"end":77.335,"confidence":0.9797983,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.046449869871139526},{"word":"let","start":81.075005,"end":81.315,"confidence":0.9967213,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":-0.014684993773698808},{"word":"me","start":81.315,"end":81.715004,"confidence":0.99988616,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.014650098979473114},{"word":"try","start":81.715004,"end":82.035,"confidence":0.9992223,"punctuated_word":"try","sentiment":"neutral","sentiment_score":-0.029753822833299637},{"word":"to","start":82.035,"end":82.275,"confidence":0.99980456,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.01867083460092545},{"word":"do","start":82.275,"end":82.595,"confidence":0.99989915,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.0019009187817573547},{"word":"other","start":82.595,"end":82.915,"confidence":0.9873825,"punctuated_word":"other","sentiment":"neutral","sentiment_score":0.010161921381950378},{"word":"search","start":82.915,"end":83.37,"confidence":0.99498737,"punctuated_word":"search","sentiment":"neutral","sentiment_score":0.0008925125002861023},{"word":"for","start":83.450005,"end":83.69,"confidence":0.99997735,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.006083056330680847},{"word":"you","start":83.69,"end":84.19,"confidence":0.9987483,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.006338927894830704},{"word":"just","start":84.33,"end":84.65,"confidence":0.9996698,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.019484687596559525},{"word":"give","start":84.65,"end":84.810005,"confidence":0.9997626,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.017260942608118057},{"word":"me","start":84.810005,"end":84.93001,"confidence":0.9983438,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.004598654806613922},{"word":"a","start":84.93001,"end":85.05,"confidence":0.99614394,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.004958093166351318},{"word":"minute","start":85.05,"end":85.37,"confidence":0.9987244,"punctuated_word":"minute","sentiment":"neutral","sentiment_score":0.019395612180233},{"word":"or","start":85.37,"end":85.61,"confidence":0.9899665,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.00989748165011406},{"word":"two","start":85.61,"end":85.850006,"confidence":0.99912214,"punctuated_word":"two.","sentiment":"neutral","sentiment_score":-0.019969578832387924},{"word":"okay","start":85.850006,"end":86.350006,"confidence":0.9988482,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.018144739791750908},{"word":"thank","start":87.69,"end":88.01,"confidence":0.829092,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.19958645105361936},{"word":"you","start":88.01,"end":88.33,"confidence":0.9992863,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.1290958672761917},{"word":"and","start":88.33,"end":88.73,"confidence":0.9987972,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.05073053762316704},{"word":"how","start":88.73,"end":88.97,"confidence":0.99875236,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.04075947403907776},{"word":"about","start":88.97,"end":89.47,"confidence":0.999694,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.05283451825380325},{"word":"your","start":89.770004,"end":90.270004,"confidence":0.9997495,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.039268217980861664},{"word":"service","start":90.41,"end":90.89,"confidence":0.9999006,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.045396193861961365},{"word":"address","start":90.89,"end":91.39,"confidence":0.99953055,"punctuated_word":"address?","sentiment":"neutral","sentiment_score":0.030628297477960587},{"word":"what's","start":99.125,"end":99.445,"confidence":0.7702118,"punctuated_word":"What's","sentiment":"neutral","sentiment_score":0.01047465205192566},{"word":"the","start":99.445,"end":99.525,"confidence":0.99989367,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.01166996732354164},{"word":"unit","start":99.525,"end":99.924995,"confidence":0.999801,"punctuated_word":"unit","sentiment":"neutral","sentiment_score":-0.0001910235732793808},{"word":"number","start":99.924995,"end":100.244995,"confidence":0.9999101,"punctuated_word":"number","sentiment":"neutral","sentiment_score":0.004866296425461769},{"word":"you","start":100.244995,"end":100.405,"confidence":0.9269175,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0003897659480571747},{"word":"caught","start":100.405,"end":100.645,"confidence":0.85267925,"punctuated_word":"caught","sentiment":"neutral","sentiment_score":0.0012996699661016464},{"word":"up","start":100.645,"end":101.145,"confidence":0.9986238,"punctuated_word":"up?","sentiment":"neutral","sentiment_score":0.003552207723259926},{"word":"4683","start":103.924995,"end":105.465,"confidence":0.8882448,"punctuated_word":"4683.","sentiment":"neutral","sentiment_score":0.011031197383999825},{"word":"okay","start":105.525,"end":106.005,"confidence":0.991102,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.11328603327274324},{"word":"thank","start":106.005,"end":106.325,"confidence":0.99966717,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.34644073247909546},{"word":"you","start":106.325,"end":106.645,"confidence":0.9997755,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.3283270001411438},{"word":"i'll","start":106.645,"end":106.805,"confidence":0.9997957,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.206581711769104},{"word":"get","start":106.805,"end":107.045,"confidence":0.99989223,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.21467143297195437},{"word":"back","start":107.045,"end":107.205,"confidence":0.99985814,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.2668681740760803},{"word":"to","start":107.205,"end":107.365,"confidence":0.99901056,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.151317298412323},{"word":"you","start":107.365,"end":107.524994,"confidence":0.9988674,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.11527355760335922},{"word":"bear","start":107.524994,"end":107.765,"confidence":0.9967133,"punctuated_word":"Bear","sentiment":"neutral","sentiment_score":0.050590187311172485},{"word":"with","start":107.765,"end":107.924995,"confidence":0.99927825,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.013415895402431488},{"word":"me","start":107.924995,"end":108.085,"confidence":0.99712336,"punctuated_word":"me,","sentiment":"neutral","sentiment_score":0.06837126612663269},{"word":"please","start":108.085,"end":108.585,"confidence":0.9984766,"punctuated_word":"please.","sentiment":"neutral","sentiment_score":0.10504711419343948},{"word":"thank","start":258.15,"end":258.31,"confidence":0.98924154,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6130209565162659},{"word":"you","start":258.31,"end":258.47,"confidence":0.99980515,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6132919192314148},{"word":"so","start":258.47,"end":258.79,"confidence":0.9992841,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.5662340521812439},{"word":"much","start":258.79,"end":259.11002,"confidence":0.9999341,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.5492727756500244},{"word":"for","start":259.11002,"end":259.35,"confidence":0.9960102,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.5693209171295166},{"word":"patiently","start":259.35,"end":259.85,"confidence":0.99846184,"punctuated_word":"patiently","sentiment":"positive","sentiment_score":0.6151278018951416},{"word":"waiting","start":259.91,"end":260.23,"confidence":0.9998487,"punctuated_word":"waiting","sentiment":"positive","sentiment_score":0.7658194899559021},{"word":"on","start":260.23,"end":260.47,"confidence":0.9999441,"punctuated_word":"on","sentiment":"positive","sentiment_score":0.7521300315856934},{"word":"the","start":260.47,"end":260.55002,"confidence":0.9998617,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.703436553478241},{"word":"line","start":260.55002,"end":261.03,"confidence":0.99921954,"punctuated_word":"line.","sentiment":"positive","sentiment_score":0.6623016595840454},{"word":"so","start":261.03,"end":261.35,"confidence":0.99974376,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.09157324582338332},{"word":"i've","start":261.35,"end":261.75,"confidence":0.9936625,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.10916177928447723},{"word":"tried","start":261.75,"end":262.07,"confidence":0.99779403,"punctuated_word":"tried","sentiment":"neutral","sentiment_score":-0.1151808500289917},{"word":"to","start":262.07,"end":262.57,"confidence":0.9997814,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.11922997236251832},{"word":"do","start":262.95,"end":263.19,"confidence":0.9998772,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.132673442363739},{"word":"some","start":263.19,"end":263.51,"confidence":0.9999112,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.12677565217018127},{"word":"search","start":263.51,"end":263.91,"confidence":0.85135645,"punctuated_word":"search,","sentiment":"neutral","sentiment_score":-0.08247540891170502},{"word":"and","start":263.91,"end":264.23,"confidence":0.99987376,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.17262284457683563},{"word":"there","start":264.23,"end":264.47,"confidence":0.9999635,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.2703547179698944},{"word":"is","start":264.47,"end":264.79,"confidence":0.9999559,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.3194043040275574},{"word":"no","start":264.79,"end":265.11002,"confidence":0.999894,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.31243911385536194},{"word":"account","start":265.11002,"end":265.61002,"confidence":0.999984,"punctuated_word":"account","sentiment":"neutral","sentiment_score":-0.3157869279384613},{"word":"being","start":265.83002,"end":266.23,"confidence":0.99763477,"punctuated_word":"being","sentiment":"neutral","sentiment_score":-0.2983956038951874},{"word":"pulled","start":266.23,"end":266.55,"confidence":0.9905732,"punctuated_word":"pulled","sentiment":"neutral","sentiment_score":-0.31538739800453186},{"word":"out","start":266.55,"end":267.05,"confidence":0.9636431,"punctuated_word":"out.","sentiment":"neutral","sentiment_score":-0.28009021282196045},{"word":"so","start":267.27,"end":267.51,"confidence":0.7697177,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.13967439532279968},{"word":"it","start":267.51,"end":267.59,"confidence":0.9320725,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.16663381457328796},{"word":"means","start":267.59,"end":267.91,"confidence":0.6757634,"punctuated_word":"means","sentiment":"neutral","sentiment_score":-0.13102664053440094},{"word":"to","start":267.91,"end":268.07,"confidence":0.98469794,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1096682995557785},{"word":"say","start":268.07,"end":268.55,"confidence":0.99707127,"punctuated_word":"say","sentiment":"neutral","sentiment_score":-0.07323333621025085},{"word":"you","start":268.55,"end":268.71,"confidence":0.7319924,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.14256209135055542},{"word":"don't","start":268.71,"end":268.95,"confidence":0.999745,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.05974306166172027},{"word":"have","start":268.95,"end":269.27,"confidence":0.99992776,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.055039744824171066},{"word":"any","start":269.27,"end":269.59,"confidence":0.9997445,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.0486927330493927},{"word":"account","start":269.59,"end":269.91,"confidence":0.9983247,"punctuated_word":"account","sentiment":"neutral","sentiment_score":-0.09768441319465636},{"word":"with","start":269.91,"end":270.15,"confidence":0.9981281,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.10439980030059814},{"word":"us","start":270.15,"end":270.39,"confidence":0.999449,"punctuated_word":"us.","sentiment":"neutral","sentiment_score":-0.03306473791599274},{"word":"it's","start":270.39,"end":270.71,"confidence":0.99955726,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.02490200102329254},{"word":"your","start":270.71,"end":270.95,"confidence":0.99975425,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.02934535965323448},{"word":"first","start":270.95,"end":271.27,"confidence":0.9998524,"punctuated_word":"first","sentiment":"neutral","sentiment_score":-0.05803477391600609},{"word":"time","start":271.27,"end":271.75,"confidence":0.9997812,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.04411951452493667},{"word":"to","start":271.75,"end":272.25,"confidence":0.99901223,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.038620203733444214},{"word":"trying","start":272.555,"end":272.875,"confidence":0.9954059,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":-0.044235363602638245},{"word":"to","start":272.875,"end":272.95502,"confidence":0.99974483,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.007518194615840912},{"word":"get","start":272.95502,"end":273.355,"confidence":0.989794,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.013528235256671906},{"word":"connected","start":273.355,"end":273.835,"confidence":0.99581224,"punctuated_word":"connected","sentiment":"neutral","sentiment_score":0.02306627482175827},{"word":"or","start":273.835,"end":273.995,"confidence":0.49382308,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.0009317547082901},{"word":"get","start":273.995,"end":274.315,"confidence":0.9934917,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.023790698498487473},{"word":"service","start":274.315,"end":274.815,"confidence":0.9059106,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.057265520095825195},{"word":"from","start":275.755,"end":275.995,"confidence":0.68080753,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.025160565972328183},{"word":"airtel","start":275.995,"end":276.495,"confidence":0.99398124,"punctuated_word":"Airtel.","sentiment":"neutral","sentiment_score":0.02899966947734356},{"word":"right","start":276.635,"end":277.135,"confidence":0.99965405,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":-0.007206127047538757},{"word":"okay","start":290.07,"end":290.57,"confidence":0.81987846,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.047318730503320694},{"word":"i'll","start":290.87003,"end":291.19,"confidence":0.9595877,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.0053026676177978516},{"word":"here's","start":291.51,"end":291.83002,"confidence":0.98548174,"punctuated_word":"here's","sentiment":"neutral","sentiment_score":0.03326261788606644},{"word":"what","start":291.83002,"end":292.07,"confidence":0.99971384,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.03688821196556091},{"word":"i'm","start":292.07,"end":292.23,"confidence":0.99988496,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.0512465238571167},{"word":"going","start":292.23,"end":292.47,"confidence":0.99990356,"punctuated_word":"going","sentiment":"neutral","sentiment_score":0.071505106985569},{"word":"to","start":292.47,"end":292.55002,"confidence":0.99959177,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.06270503997802734},{"word":"do","start":292.55002,"end":292.95,"confidence":0.9700842,"punctuated_word":"do.","sentiment":"neutral","sentiment_score":0.05859879404306412},{"word":"i","start":292.95,"end":293.11002,"confidence":0.97424316,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.06608149409294128},{"word":"will","start":293.11002,"end":293.35,"confidence":0.9981505,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.07077585160732269},{"word":"go","start":293.35,"end":293.51,"confidence":0.99994385,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.11955180764198305},{"word":"ahead","start":293.51,"end":293.91,"confidence":0.99985945,"punctuated_word":"ahead","sentiment":"neutral","sentiment_score":0.11275139451026917},{"word":"and","start":293.91,"end":294.15002,"confidence":0.99843115,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.08556007593870163},{"word":"endorse","start":294.15002,"end":294.63,"confidence":0.99788564,"punctuated_word":"endorse","sentiment":"neutral","sentiment_score":0.06874895095825195},{"word":"your","start":294.63,"end":294.79,"confidence":0.9994259,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.08267122507095337},{"word":"account","start":294.79,"end":295.27002,"confidence":0.9999441,"punctuated_word":"account","sentiment":"neutral","sentiment_score":0.09967650473117828},{"word":"to","start":295.27002,"end":295.51,"confidence":0.99819714,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.08912444114685059},{"word":"our","start":295.51,"end":295.91,"confidence":0.9998852,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.09798866510391235},{"word":"tech","start":295.91,"end":296.23,"confidence":0.99793375,"punctuated_word":"tech","sentiment":"neutral","sentiment_score":0.09018200635910034},{"word":"team","start":296.23,"end":296.71002,"confidence":0.9357883,"punctuated_word":"team.","sentiment":"neutral","sentiment_score":0.08988898247480392},{"word":"in","start":296.71002,"end":296.87,"confidence":0.9954065,"punctuated_word":"In","sentiment":"neutral","sentiment_score":0.07274062931537628},{"word":"that","start":296.87,"end":297.11002,"confidence":0.9998559,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.07128781825304031},{"word":"way","start":297.11002,"end":297.35,"confidence":0.95121473,"punctuated_word":"way,","sentiment":"neutral","sentiment_score":0.06120257079601288},{"word":"they","start":297.35,"end":297.51,"confidence":0.9996966,"punctuated_word":"they","sentiment":"neutral","sentiment_score":0.04972957447171211},{"word":"could","start":297.51,"end":297.75,"confidence":0.99954516,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.06684239953756332},{"word":"check","start":297.75,"end":298.07,"confidence":0.845607,"punctuated_word":"check,","sentiment":"neutral","sentiment_score":0.07912568747997284},{"word":"and","start":298.07,"end":298.23,"confidence":0.99980944,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.06989174336194992},{"word":"then","start":298.23,"end":298.55002,"confidence":0.9998553,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.0747705027461052},{"word":"they","start":298.55002,"end":298.71002,"confidence":0.99934775,"punctuated_word":"they","sentiment":"neutral","sentiment_score":0.04615788534283638},{"word":"will","start":298.71002,"end":298.95,"confidence":0.9989039,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.07173079252243042},{"word":"just","start":298.95,"end":299.45,"confidence":0.9990445,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.08749280869960785},{"word":"reach","start":299.855,"end":300.015,"confidence":0.9994785,"punctuated_word":"reach","sentiment":"neutral","sentiment_score":0.0806228518486023},{"word":"out","start":300.015,"end":300.335,"confidence":0.99962556,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.07096007466316223},{"word":"to","start":300.335,"end":300.495,"confidence":0.9996331,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0741630345582962},{"word":"you","start":300.495,"end":300.995,"confidence":0.9999324,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.06561602652072906},{"word":"so","start":301.135,"end":301.45502,"confidence":0.8145383,"punctuated_word":"So,","sentiment":"neutral","sentiment_score":0.032659128308296204},{"word":"again","start":301.45502,"end":301.855,"confidence":0.9996776,"punctuated_word":"again,","sentiment":"neutral","sentiment_score":0.0244109109044075},{"word":"your","start":301.855,"end":302.255,"confidence":0.9989009,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.018273303285241127},{"word":"address","start":302.255,"end":302.655,"confidence":0.99976176,"punctuated_word":"address","sentiment":"neutral","sentiment_score":0.03887549415230751},{"word":"is","start":302.655,"end":303.055,"confidence":0.9995577,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.01889106072485447},{"word":"unit","start":303.055,"end":303.535,"confidence":0.9868325,"punctuated_word":"Unit","sentiment":"neutral","sentiment_score":0.023769544437527657},{"word":"4683","start":303.535,"end":305.715,"confidence":0.98531663,"punctuated_word":"4683","sentiment":"neutral","sentiment_score":0.025386061519384384},{"word":"quyong","start":306.495,"end":306.975,"confidence":0.45097637,"punctuated_word":"Quyong","sentiment":"neutral","sentiment_score":0.019452933222055435},{"word":"street","start":306.975,"end":307.475,"confidence":0.9652844,"punctuated_word":"Street","sentiment":"neutral","sentiment_score":0.021064408123493195},{"word":"2612","start":307.855,"end":309.055,"confidence":0.92067206,"punctuated_word":"2612,","sentiment":"neutral","sentiment_score":0.013962963595986366},{"word":"reid","start":309.055,"end":309.535,"confidence":0.79068804,"punctuated_word":"Reid.","sentiment":"neutral","sentiment_score":0.017366042360663414},{"word":"correct","start":309.535,"end":310.035,"confidence":0.9885587,"punctuated_word":"Correct?","sentiment":"neutral","sentiment_score":0.015869569033384323},{"word":"r","start":310.255,"end":310.655,"confidence":0.97652996,"punctuated_word":"R","sentiment":"neutral","sentiment_score":0.002948677632957697},{"word":"e","start":310.655,"end":310.895,"confidence":0.9945741,"punctuated_word":"e","sentiment":"neutral","sentiment_score":0.00263552600517869},{"word":"i","start":310.895,"end":311.135,"confidence":0.9968484,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0014270809479057789},{"word":"d","start":311.135,"end":311.635,"confidence":0.7517431,"punctuated_word":"d.","sentiment":"neutral","sentiment_score":0.00529870018362999},{"word":"alright","start":313.57,"end":314.07,"confidence":0.99698925,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.1170019954442978},{"word":"thank","start":314.21002,"end":314.53,"confidence":0.9996593,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.3740626573562622},{"word":"you","start":314.53,"end":315.03,"confidence":0.9997957,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.33222806453704834},{"word":"so","start":315.17,"end":315.67,"confidence":0.99955064,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.15434344112873075},{"word":"just","start":315.97,"end":316.47,"confidence":0.6302264,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.1453113555908203},{"word":"give","start":316.53,"end":316.77002,"confidence":0.99969506,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.11976367980241776},{"word":"us","start":316.77002,"end":317.09003,"confidence":0.99976295,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.1791527271270752},{"word":"a","start":317.09003,"end":317.25,"confidence":0.9991283,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.13247662782669067},{"word":"couple","start":317.25,"end":317.65002,"confidence":0.99975365,"punctuated_word":"couple","sentiment":"neutral","sentiment_score":0.10933838039636612},{"word":"of","start":317.65002,"end":317.89,"confidence":0.99964595,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.1163809970021248},{"word":"minutes","start":317.89,"end":318.39,"confidence":0.9422443,"punctuated_word":"minutes.","sentiment":"neutral","sentiment_score":0.1323276162147522},{"word":"once","start":319.41,"end":319.91,"confidence":0.99447364,"punctuated_word":"Once","sentiment":"neutral","sentiment_score":0.09469376504421234},{"word":"we","start":320.05002,"end":320.45,"confidence":0.9999014,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.08507630228996277},{"word":"got","start":320.45,"end":320.69,"confidence":0.9673187,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.0928349643945694},{"word":"the","start":320.69,"end":320.93002,"confidence":0.9954542,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07318105548620224},{"word":"response","start":320.93002,"end":321.41,"confidence":0.9996879,"punctuated_word":"response","sentiment":"neutral","sentiment_score":0.08931735157966614},{"word":"from","start":321.41,"end":321.73,"confidence":0.99964225,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.12631848454475403},{"word":"our","start":321.73,"end":322.13,"confidence":0.99989545,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.1378622055053711},{"word":"tech","start":322.13,"end":322.45,"confidence":0.9980692,"punctuated_word":"tech","sentiment":"neutral","sentiment_score":0.1058877930045128},{"word":"team","start":322.45,"end":322.77002,"confidence":0.9956227,"punctuated_word":"team,","sentiment":"neutral","sentiment_score":0.1105833575129509},{"word":"they","start":322.77002,"end":322.93002,"confidence":0.9996767,"punctuated_word":"they","sentiment":"neutral","sentiment_score":0.14545054733753204},{"word":"will","start":322.93002,"end":323.25,"confidence":0.999185,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.13002249598503113},{"word":"reach","start":323.25,"end":323.49002,"confidence":0.99708754,"punctuated_word":"reach","sentiment":"neutral","sentiment_score":0.11686185002326964},{"word":"out","start":323.49002,"end":323.73,"confidence":0.99897003,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.10757393389940262},{"word":"to","start":323.73,"end":323.89,"confidence":0.99878937,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.13387097418308258},{"word":"you","start":323.89,"end":324.21002,"confidence":0.9997094,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.15699653327465057},{"word":"and","start":324.21002,"end":324.71002,"confidence":0.984454,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.11942242085933684},{"word":"give","start":324.85,"end":325.09003,"confidence":0.9932516,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.0935041755437851},{"word":"you","start":325.09003,"end":325.25,"confidence":0.99747723,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.09902597963809968},{"word":"an","start":325.25,"end":325.41,"confidence":0.98172957,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.09278926253318788},{"word":"update","start":325.41,"end":325.81,"confidence":0.9983851,"punctuated_word":"update","sentiment":"neutral","sentiment_score":0.08910564333200455},{"word":"about","start":325.81,"end":326.13,"confidence":0.9994248,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.04859454184770584},{"word":"your","start":326.13,"end":326.37003,"confidence":0.9991794,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.05168050900101662},{"word":"address","start":326.37003,"end":326.77002,"confidence":0.9936826,"punctuated_word":"address.","sentiment":"neutral","sentiment_score":0.05588904395699501},{"word":"okay","start":326.77002,"end":327.27002,"confidence":0.9965893,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.057557281106710434},{"word":"then","start":327.33002,"end":327.65002,"confidence":0.5415127,"punctuated_word":"Then","sentiment":"neutral","sentiment_score":0.03734935075044632},{"word":"we","start":327.65002,"end":327.90002,"confidence":0.5517932,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.04149294272065163},{"word":"can","start":327.90002,"end":328.40002,"confidence":0.5558991,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.05875887721776962},{"word":"from","start":328.665,"end":328.905,"confidence":0.45871684,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.16032549738883972},{"word":"there","start":328.905,"end":329.405,"confidence":0.7652066,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":0.1644774079322815},{"word":"thank","start":329.625,"end":330.025,"confidence":0.8286758,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4504387974739074},{"word":"you","start":330.025,"end":330.345,"confidence":0.99974215,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.38011980056762695},{"word":"have","start":330.345,"end":330.58502,"confidence":0.99966455,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.539097249507904},{"word":"a","start":330.58502,"end":330.665,"confidence":0.99968183,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.5586081743240356},{"word":"good","start":330.665,"end":330.905,"confidence":0.9999018,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.5373820066452026},{"word":"one","start":330.905,"end":331.405,"confidence":0.99812627,"punctuated_word":"one.","sentiment":"positive","sentiment_score":0.5607122182846069},{"word":"talk","start":331.625,"end":331.86502,"confidence":0.9994758,"punctuated_word":"Talk","sentiment":"neutral","sentiment_score":0.27695006132125854},{"word":"to","start":331.86502,"end":332.025,"confidence":0.9992768,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.33651304244995117},{"word":"you","start":332.025,"end":332.185,"confidence":0.9995943,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.3446074426174164},{"word":"soon","start":332.185,"end":332.505,"confidence":0.99977696,"punctuated_word":"soon.","sentiment":"neutral","sentiment_score":0.2744027078151703},{"word":"bye","start":332.505,"end":332.665,"confidence":0.9998599,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.16586650907993317},{"word":"bye","start":332.665,"end":333.165,"confidence":0.99850035,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.17462405562400818}],"paragraphs":{"transcript":"\nGood afternoon. Thank you so much for calling your account. How may I help you today? I understand. Let me try to check here on my end.\n\nWhat is your first name? Oh, I'm sorry. What is that again? Zana. Okay.\n\nHow about your phone number? Thank you. And you're saying you are trying to get a service activate the service? Okay. And what is the error message or issues you're encountering through the website?\n\nOkay. Let me try to do other search for you. Just give me a minute or two. Okay? Thank you.\n\nAnd how about your service address? What's the unit number you caught up? 4683. Okay. Thank you.\n\nI'll get back to you. Bear with me, please. Thank you so much for patiently waiting on the line. So I've tried to do some search, and there is no account being pulled out. So it means to say you don't have any account with us.\n\nIt's your first time to trying to get connected or get service from Airtel. Right? Okay. I'll here's what I'm going to do. I will go ahead and endorse your account to our tech team.\n\nIn that way, they could check, and then they will just reach out to you. So, again, your address is Unit 4683 Quyong Street 2612, Reid. Correct? R e I d. Alright.\n\nThank you. So just give us a couple of minutes. Once we got the response from our tech team, they will reach out to you and give you an update about your address. Okay? Then we can from there.\n\nThank you. Have a good one. Talk to you soon. Bye bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":1.28,"end":2.1599998,"sentiment":"negative","sentiment_score":-0.3346431776881218},{"text":"Thank you so much for calling your account.","start":2.1599998,"end":4.18,"sentiment":"neutral","sentiment_score":0.31505367159843445},{"text":"How may I help you today?","start":4.24,"end":5.54,"sentiment":"neutral","sentiment_score":0.3154986997445424},{"text":"I understand.","start":17.015,"end":17.755001,"sentiment":"neutral","sentiment_score":-0.12415143847465515},{"text":"Let me try to check here on my end.","start":17.895,"end":20.055,"sentiment":"neutral","sentiment_score":-0.029066790723138385}],"sentiment":"neutral","sentiment_score":0.1197863415711456,"num_words":27,"start":1.28,"end":20.055},{"sentences":[{"text":"What is your first name?","start":20.055,"end":21.675,"sentiment":"neutral","sentiment_score":-0.009343909285962581},{"text":"Oh, I'm sorry.","start":24.375,"end":25.175,"sentiment":"neutral","sentiment_score":-0.06461014474431674},{"text":"What is that again?","start":25.175,"end":26.235,"sentiment":"neutral","sentiment_score":-0.06002703495323658},{"text":"Zana.","start":30.15,"end":30.65,"sentiment":"neutral","sentiment_score":-0.0025983089581131935},{"text":"Okay.","start":36.23,"end":36.73,"sentiment":"neutral","sentiment_score":0.005005533806979656}],"sentiment":"neutral","sentiment_score":-0.034160778259060214,"num_words":14,"start":20.055,"end":36.73},{"sentences":[{"text":"How about your phone number?","start":36.87,"end":38.89,"sentiment":"neutral","sentiment_score":0.0029720354825258253},{"text":"Thank you.","start":45.495003,"end":46.395,"sentiment":"neutral","sentiment_score":0.1672096997499466},{"text":"And you're saying you are trying to get a service activate the service?","start":53.015,"end":57.96,"sentiment":"neutral","sentiment_score":0.02408710652245925},{"text":"Okay.","start":59.539997,"end":60.039997,"sentiment":"neutral","sentiment_score":-0.02348840981721878},{"text":"And what is the error message or issues you're encountering through the website?","start":61.3,"end":67.4,"sentiment":"neutral","sentiment_score":-0.11551391849151024}],"sentiment":"neutral","sentiment_score":-0.025375217308892924,"num_words":34,"start":36.87,"end":67.4},{"sentences":[{"text":"Okay.","start":76.835,"end":77.335,"sentiment":"neutral","sentiment_score":-0.046449869871139526},{"text":"Let me try to do other search for you.","start":81.075005,"end":84.19,"sentiment":"neutral","sentiment_score":-0.00765134518345197},{"text":"Just give me a minute or two.","start":84.33,"end":85.850006,"sentiment":"neutral","sentiment_score":0.003804802894592285},{"text":"Okay?","start":85.850006,"end":86.350006,"sentiment":"neutral","sentiment_score":0.018144739791750908},{"text":"Thank you.","start":87.69,"end":88.33,"sentiment":"neutral","sentiment_score":0.16434115916490555}],"sentiment":"neutral","sentiment_score":0.012907435093075037,"num_words":20,"start":76.835,"end":88.33},{"sentences":[{"text":"And how about your service address?","start":88.33,"end":91.39,"sentiment":"neutral","sentiment_score":0.043269539872805275},{"text":"What's the unit number you caught up?","start":99.125,"end":101.145,"sentiment":"neutral","sentiment_score":0.004580219409295491},{"text":"4683.","start":103.924995,"end":105.465,"sentiment":"neutral","sentiment_score":0.011031197383999825},{"text":"Okay.","start":105.525,"end":106.005,"sentiment":"neutral","sentiment_score":0.11328603327274324},{"text":"Thank you.","start":106.005,"end":106.645,"sentiment":"positive","sentiment_score":0.33738386631011963}],"sentiment":"neutral","sentiment_score":0.06416257284581661,"num_words":17,"start":88.33,"end":106.645},{"sentences":[{"text":"I'll get back to you.","start":106.645,"end":107.524994,"sentiment":"neutral","sentiment_score":0.19094243496656418},{"text":"Bear with me, please.","start":107.524994,"end":108.585,"sentiment":"neutral","sentiment_score":0.05935611575841904},{"text":"Thank you so much for patiently waiting on the line.","start":258.15,"end":261.03,"sentiment":"positive","sentiment_score":0.6409956157207489},{"text":"So I've tried to do some search, and there is no account being pulled out.","start":261.03,"end":267.05,"sentiment":"neutral","sentiment_score":-0.19189366549253464},{"text":"So it means to say you don't have any account with us.","start":267.27,"end":270.39,"sentiment":"neutral","sentiment_score":-0.09678525570780039}],"sentiment":"neutral","sentiment_score":0.07744053791722526,"num_words":46,"start":106.645,"end":270.39},{"sentences":[{"text":"It's your first time to trying to get connected or get service from Airtel.","start":270.39,"end":276.495,"sentiment":"neutral","sentiment_score":-0.007353762297758034},{"text":"Right?","start":276.635,"end":277.135,"sentiment":"neutral","sentiment_score":-0.007206127047538757},{"text":"Okay.","start":290.07,"end":290.57,"sentiment":"neutral","sentiment_score":-0.047318730503320694},{"text":"I'll here's what I'm going to do.","start":290.87003,"end":292.95,"sentiment":"neutral","sentiment_score":0.04564413747617176},{"text":"I will go ahead and endorse your account to our tech team.","start":292.95,"end":296.71002,"sentiment":"neutral","sentiment_score":0.08941678330302238}],"sentiment":"neutral","sentiment_score":0.035286652349999975,"num_words":35,"start":270.39,"end":296.71002},{"sentences":[{"text":"In that way, they could check, and then they will just reach out to you.","start":296.71002,"end":300.995,"sentiment":"neutral","sentiment_score":0.06948896000782649},{"text":"So, again, your address is Unit 4683 Quyong Street 2612, Reid.","start":301.135,"end":309.535,"sentiment":"neutral","sentiment_score":0.02310107733038339},{"text":"Correct?","start":309.535,"end":310.035,"sentiment":"neutral","sentiment_score":0.015869569033384323},{"text":"R e I d.","start":310.255,"end":311.635,"sentiment":"neutral","sentiment_score":0.003077496192418039},{"text":"Alright.","start":313.57,"end":314.07,"sentiment":"neutral","sentiment_score":0.1170019954442978}],"sentiment":"neutral","sentiment_score":0.045050868749967776,"num_words":32,"start":296.71002,"end":314.07},{"sentences":[{"text":"Thank you.","start":314.21002,"end":315.03,"sentiment":"positive","sentiment_score":0.3531453609466553},{"text":"So just give us a couple of minutes.","start":315.17,"end":318.39,"sentiment":"neutral","sentiment_score":0.13613685313612223},{"text":"Once we got the response from our tech team, they will reach out to you and give you an update about your address.","start":319.41,"end":326.77002,"sentiment":"neutral","sentiment_score":0.10245839959901312},{"text":"Okay?","start":326.77002,"end":327.27002,"sentiment":"neutral","sentiment_score":0.057557281106710434},{"text":"Then we can from there.","start":327.33002,"end":329.405,"sentiment":"neutral","sentiment_score":0.09248081520199776}],"sentiment":"neutral","sentiment_score":0.11979205371477665,"num_words":39,"start":314.21002,"end":329.405},{"sentences":[{"text":"Thank you.","start":329.625,"end":330.345,"sentiment":"positive","sentiment_score":0.4152792990207672},{"text":"Have a good one.","start":330.345,"end":331.405,"sentiment":"positive","sentiment_score":0.5489499121904373},{"text":"Talk to you soon.","start":331.625,"end":332.505,"sentiment":"neutral","sentiment_score":0.3081183135509491},{"text":"Bye bye.","start":332.505,"end":333.165,"sentiment":"neutral","sentiment_score":0.17024528235197067}],"sentiment":"positive","sentiment_score":0.3832768388092518,"num_words":12,"start":329.625,"end":333.165}]}}]},{"alternatives":[{"transcript":"We're not eating. I don't have food. What? Hello. I was just trying to connect my Internet, but it says I already have an account with you guys, and I don't. So it doesn't actually let me process anything. Zena, z e n a. Zena, z e n a. 0402994881. Yep. It it just tells me I already have an account. And then I tried to log in to an account by forgetting password and making the password, but then it says error. This account doesn't exist. Yes. 40683 Teoyong Street, Reed, A C T. 406 Dash 83. Yes. Yeah. But I'm I, like, literally can't connect the service because it keeps giving me the same error. And then I also get mails telling me, like, about updates and things as if I'm connected, but I'm not. Yep. Yep. Okay. No problem. Yep. All good. Okay. Thank you. Bye. No. I think he's, like, I'm not dealing with the address","confidence":0.98393387,"words":[{"word":"we're","start":0.39999998,"end":0.56,"confidence":0.658676,"punctuated_word":"We're","sentiment":"negative","sentiment_score":-0.41567111015319824},{"word":"not","start":0.56,"end":0.71999997,"confidence":0.86048126,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.4804292619228363},{"word":"eating","start":0.71999997,"end":1.22,"confidence":0.8165503,"punctuated_word":"eating.","sentiment":"negative","sentiment_score":-0.41729575395584106},{"word":"i","start":1.36,"end":1.52,"confidence":0.7078207,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.5368316769599915},{"word":"don't","start":1.52,"end":1.76,"confidence":0.93145543,"punctuated_word":"don't","sentiment":"negative","sentiment_score":-0.41865620017051697},{"word":"have","start":1.76,"end":1.92,"confidence":0.9711258,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.02142450213432312},{"word":"food","start":1.92,"end":2.42,"confidence":0.9815934,"punctuated_word":"food.","sentiment":"neutral","sentiment_score":-0.06771208345890045},{"word":"what","start":2.6399999,"end":3.1399999,"confidence":0.87544674,"punctuated_word":"What?","sentiment":"neutral","sentiment_score":0.1728951632976532},{"word":"hello","start":6.56,"end":7.04,"confidence":0.97004676,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":-0.054386548697948456},{"word":"i","start":7.04,"end":7.2,"confidence":0.9992899,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1287824958562851},{"word":"was","start":7.2,"end":7.52,"confidence":0.99982446,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.14134623110294342},{"word":"just","start":7.52,"end":7.68,"confidence":0.6369447,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.15607227385044098},{"word":"trying","start":7.68,"end":8.18,"confidence":0.99939084,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":-0.1575363576412201},{"word":"to","start":8.32,"end":8.639999,"confidence":0.99914217,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.09847192466259004},{"word":"connect","start":8.639999,"end":9.139999,"confidence":0.99965847,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":-0.08331146836280823},{"word":"my","start":9.28,"end":9.599999,"confidence":0.9678559,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.12050537765026093},{"word":"internet","start":9.599999,"end":10.099999,"confidence":0.8077822,"punctuated_word":"Internet,","sentiment":"neutral","sentiment_score":-0.051207587122917175},{"word":"but","start":10.32,"end":10.48,"confidence":0.878174,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.11492522060871124},{"word":"it","start":10.48,"end":10.559999,"confidence":0.9577434,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.21184644103050232},{"word":"says","start":10.559999,"end":10.8,"confidence":0.96018815,"punctuated_word":"says","sentiment":"neutral","sentiment_score":-0.19892022013664248},{"word":"i","start":10.8,"end":10.88,"confidence":0.9579864,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2203768938779831},{"word":"already","start":10.88,"end":11.12,"confidence":0.9994079,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.27829253673553467},{"word":"have","start":11.12,"end":11.28,"confidence":0.9993193,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.2555144131183624},{"word":"an","start":11.28,"end":11.44,"confidence":0.99987864,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.23972070217132568},{"word":"account","start":11.44,"end":11.759999,"confidence":0.9999602,"punctuated_word":"account","sentiment":"neutral","sentiment_score":-0.2717962861061096},{"word":"with","start":11.759999,"end":11.92,"confidence":0.99974376,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.18766242265701297},{"word":"you","start":11.92,"end":12.08,"confidence":0.99919003,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.20210477709770203},{"word":"guys","start":12.08,"end":12.4,"confidence":0.8173747,"punctuated_word":"guys,","sentiment":"neutral","sentiment_score":-0.1492854505777359},{"word":"and","start":12.4,"end":12.639999,"confidence":0.9851554,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.16735732555389404},{"word":"i","start":12.639999,"end":12.719999,"confidence":0.99930644,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.24708428978919983},{"word":"don't","start":12.719999,"end":13.215,"confidence":0.96897,"punctuated_word":"don't.","sentiment":"neutral","sentiment_score":-0.2092909961938858},{"word":"so","start":13.775001,"end":14.015,"confidence":0.6689658,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.2745603024959564},{"word":"it","start":14.015,"end":14.255,"confidence":0.9985746,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.28579261898994446},{"word":"doesn't","start":14.255,"end":14.495,"confidence":0.99977314,"punctuated_word":"doesn't","sentiment":"neutral","sentiment_score":-0.29452815651893616},{"word":"actually","start":14.495,"end":14.895,"confidence":0.9941801,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":-0.26516464352607727},{"word":"let","start":14.895,"end":15.055,"confidence":0.9975852,"punctuated_word":"let","sentiment":"neutral","sentiment_score":-0.30260181427001953},{"word":"me","start":15.055,"end":15.295,"confidence":0.9998312,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.25212210416793823},{"word":"process","start":15.295,"end":15.795,"confidence":0.9963897,"punctuated_word":"process","sentiment":"neutral","sentiment_score":-0.25860756635665894},{"word":"anything","start":16.095,"end":16.595,"confidence":0.99893653,"punctuated_word":"anything.","sentiment":"neutral","sentiment_score":-0.2630121111869812},{"word":"zena","start":22.494999,"end":22.975,"confidence":0.77594835,"punctuated_word":"Zena,","sentiment":"neutral","sentiment_score":-0.0033453311771154404},{"word":"z","start":22.975,"end":23.215,"confidence":0.959653,"punctuated_word":"z","sentiment":"neutral","sentiment_score":-0.007156780920922756},{"word":"e","start":23.215,"end":23.375,"confidence":0.790599,"punctuated_word":"e","sentiment":"neutral","sentiment_score":-0.006605286151170731},{"word":"n","start":23.375,"end":23.535,"confidence":0.99957925,"punctuated_word":"n","sentiment":"neutral","sentiment_score":-0.013053283095359802},{"word":"a","start":23.535,"end":24.035,"confidence":0.9355755,"punctuated_word":"a.","sentiment":"neutral","sentiment_score":-0.011595520190894604},{"word":"zena","start":26.849998,"end":27.33,"confidence":0.9930131,"punctuated_word":"Zena,","sentiment":"neutral","sentiment_score":-0.0065815625712275505},{"word":"z","start":27.33,"end":27.83,"confidence":0.9993742,"punctuated_word":"z","sentiment":"neutral","sentiment_score":-0.008256852626800537},{"word":"e","start":27.89,"end":27.97,"confidence":0.99984694,"punctuated_word":"e","sentiment":"neutral","sentiment_score":-0.007665624376386404},{"word":"n","start":27.97,"end":28.13,"confidence":0.9999523,"punctuated_word":"n","sentiment":"neutral","sentiment_score":-0.01183837093412876},{"word":"a","start":28.13,"end":28.63,"confidence":0.74486786,"punctuated_word":"a.","sentiment":"neutral","sentiment_score":-0.010482557117938995},{"word":"0402994881","start":39.649998,"end":44.614998,"confidence":0.96460944,"punctuated_word":"0402994881.","sentiment":"neutral","sentiment_score":0.007803366985172033},{"word":"yep","start":54.230003,"end":54.730003,"confidence":0.82511127,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.019979327917099},{"word":"it","start":66.15,"end":66.65,"confidence":0.81110466,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.07985040545463562},{"word":"it","start":66.905,"end":67.064995,"confidence":0.9964954,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.12401627004146576},{"word":"just","start":67.064995,"end":67.225,"confidence":0.99643445,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.19261610507965088},{"word":"tells","start":67.225,"end":67.545,"confidence":0.99729127,"punctuated_word":"tells","sentiment":"neutral","sentiment_score":-0.18247322738170624},{"word":"me","start":67.545,"end":67.704994,"confidence":0.99989283,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.195718914270401},{"word":"i","start":67.704994,"end":67.865,"confidence":0.9948338,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2160433679819107},{"word":"already","start":67.865,"end":68.104996,"confidence":0.9997626,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.18155887722969055},{"word":"have","start":68.104996,"end":68.34499,"confidence":0.9993012,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.18069177865982056},{"word":"an","start":68.34499,"end":68.424995,"confidence":0.999902,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.17525677382946014},{"word":"account","start":68.424995,"end":68.744995,"confidence":0.7530512,"punctuated_word":"account.","sentiment":"neutral","sentiment_score":-0.16558027267456055},{"word":"and","start":68.744995,"end":68.905,"confidence":0.9994661,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.17456495761871338},{"word":"then","start":68.905,"end":69.064995,"confidence":0.9994417,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.18288540840148929},{"word":"i","start":69.064995,"end":69.225,"confidence":0.9964986,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.20868831872940063},{"word":"tried","start":69.225,"end":69.384995,"confidence":0.6444576,"punctuated_word":"tried","sentiment":"neutral","sentiment_score":-0.21493877470493317},{"word":"to","start":69.384995,"end":69.465,"confidence":0.9967956,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.19256149232387543},{"word":"log","start":69.465,"end":69.704994,"confidence":0.9843343,"punctuated_word":"log","sentiment":"neutral","sentiment_score":-0.1644883155822754},{"word":"in","start":69.704994,"end":69.865,"confidence":0.89083266,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.1657593995332718},{"word":"to","start":69.865,"end":70.024994,"confidence":0.98393387,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.22027847170829773},{"word":"an","start":70.024994,"end":70.104996,"confidence":0.9968664,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.18724775314331055},{"word":"account","start":70.104996,"end":70.505,"confidence":0.99993265,"punctuated_word":"account","sentiment":"neutral","sentiment_score":-0.17216497659683228},{"word":"by","start":70.505,"end":70.744995,"confidence":0.9272878,"punctuated_word":"by","sentiment":"neutral","sentiment_score":-0.21063734591007233},{"word":"forgetting","start":70.744995,"end":71.145,"confidence":0.9944989,"punctuated_word":"forgetting","sentiment":"neutral","sentiment_score":-0.22848878800868988},{"word":"password","start":71.145,"end":71.465,"confidence":0.9835016,"punctuated_word":"password","sentiment":"neutral","sentiment_score":-0.2709692120552063},{"word":"and","start":71.465,"end":71.625,"confidence":0.86829674,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.21533025801181793},{"word":"making","start":71.625,"end":71.945,"confidence":0.99816185,"punctuated_word":"making","sentiment":"neutral","sentiment_score":-0.2153559774160385},{"word":"the","start":71.945,"end":72.024994,"confidence":0.50720406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2382265031337738},{"word":"password","start":72.024994,"end":72.524994,"confidence":0.8609307,"punctuated_word":"password,","sentiment":"neutral","sentiment_score":-0.25176697969436646},{"word":"but","start":72.985,"end":73.145,"confidence":0.9897619,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.1970810741186142},{"word":"then","start":73.145,"end":73.305,"confidence":0.9251252,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.21956804394721985},{"word":"it","start":73.305,"end":73.465,"confidence":0.99849844,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.2495010197162628},{"word":"says","start":73.465,"end":73.965,"confidence":0.9760909,"punctuated_word":"says","sentiment":"neutral","sentiment_score":-0.25525832176208496},{"word":"error","start":74.024994,"end":74.424995,"confidence":0.534659,"punctuated_word":"error.","sentiment":"neutral","sentiment_score":-0.27926552295684814},{"word":"this","start":74.424995,"end":74.585,"confidence":0.9992785,"punctuated_word":"This","sentiment":"negative","sentiment_score":-0.4020368456840515},{"word":"account","start":74.585,"end":74.825,"confidence":0.99971515,"punctuated_word":"account","sentiment":"negative","sentiment_score":-0.4260447025299072},{"word":"doesn't","start":74.825,"end":75.145,"confidence":0.9993206,"punctuated_word":"doesn't","sentiment":"negative","sentiment_score":-0.36853623390197754},{"word":"exist","start":75.145,"end":75.645,"confidence":0.99828815,"punctuated_word":"exist.","sentiment":"neutral","sentiment_score":-0.3152688145637512},{"word":"yes","start":86.75,"end":87.25,"confidence":0.82528067,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.060246773064136505},{"word":"40683","start":93.185,"end":94.545,"confidence":0.9148181,"punctuated_word":"40683","sentiment":"neutral","sentiment_score":0.016020141541957855},{"word":"teoyong","start":94.545,"end":95.045,"confidence":0.33272958,"punctuated_word":"Teoyong","sentiment":"neutral","sentiment_score":0.02300962246954441},{"word":"street","start":95.905,"end":96.405,"confidence":0.91144615,"punctuated_word":"Street,","sentiment":"neutral","sentiment_score":0.02120012231171131},{"word":"reed","start":96.945,"end":97.445,"confidence":0.6979333,"punctuated_word":"Reed,","sentiment":"neutral","sentiment_score":0.019212039187550545},{"word":"a","start":97.665,"end":97.905,"confidence":0.96343035,"punctuated_word":"A","sentiment":"neutral","sentiment_score":0.025428803637623787},{"word":"c","start":97.905,"end":98.065,"confidence":0.99650276,"punctuated_word":"C","sentiment":"neutral","sentiment_score":0.019941989332437515},{"word":"t","start":98.065,"end":98.565,"confidence":0.9265077,"punctuated_word":"T.","sentiment":"neutral","sentiment_score":0.009106935933232307},{"word":"406","start":101.345,"end":102.145004,"confidence":0.988972,"punctuated_word":"406","sentiment":"neutral","sentiment_score":0.007381369825452566},{"word":"dash","start":102.145004,"end":102.385,"confidence":0.99929917,"punctuated_word":"Dash","sentiment":"neutral","sentiment_score":0.008962757885456085},{"word":"83","start":102.385,"end":103.205,"confidence":0.95074975,"punctuated_word":"83.","sentiment":"neutral","sentiment_score":0.005273587070405483},{"word":"yes","start":109.32,"end":109.82,"confidence":0.65983605,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.32972514629364014},{"word":"yeah","start":277.39,"end":277.89,"confidence":0.95970905,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.1377197802066803},{"word":"but","start":278.03,"end":278.35,"confidence":0.9168498,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.2721155881881714},{"word":"i'm","start":278.35,"end":278.59,"confidence":0.8877966,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.3683375716209411},{"word":"i","start":278.67,"end":278.91,"confidence":0.7358843,"punctuated_word":"I,","sentiment":"negative","sentiment_score":-0.5032912492752075},{"word":"like","start":278.91,"end":279.23,"confidence":0.9974186,"punctuated_word":"like,","sentiment":"negative","sentiment_score":-0.5263723134994507},{"word":"literally","start":279.23,"end":279.71002,"confidence":0.9963303,"punctuated_word":"literally","sentiment":"negative","sentiment_score":-0.5925678610801697},{"word":"can't","start":279.71002,"end":280.03,"confidence":0.982061,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.584763765335083},{"word":"connect","start":280.03,"end":280.35,"confidence":0.9997712,"punctuated_word":"connect","sentiment":"negative","sentiment_score":-0.46901988983154297},{"word":"the","start":280.35,"end":280.51,"confidence":0.57432187,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.5036404728889465},{"word":"service","start":280.51,"end":280.83002,"confidence":0.92468077,"punctuated_word":"service","sentiment":"negative","sentiment_score":-0.44034287333488464},{"word":"because","start":280.83002,"end":281.07,"confidence":0.8747061,"punctuated_word":"because","sentiment":"negative","sentiment_score":-0.5161882042884827},{"word":"it","start":281.07,"end":281.31,"confidence":0.99912876,"punctuated_word":"it","sentiment":"negative","sentiment_score":-0.6349697709083557},{"word":"keeps","start":281.31,"end":281.63,"confidence":0.9985732,"punctuated_word":"keeps","sentiment":"negative","sentiment_score":-0.6335107088088989},{"word":"giving","start":281.63,"end":281.87,"confidence":0.99728775,"punctuated_word":"giving","sentiment":"negative","sentiment_score":-0.6600369811058044},{"word":"me","start":281.87,"end":282.03,"confidence":0.99822336,"punctuated_word":"me","sentiment":"negative","sentiment_score":-0.6196085214614868},{"word":"the","start":282.03,"end":282.19,"confidence":0.9989643,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.5381512641906738},{"word":"same","start":282.19,"end":282.43002,"confidence":0.99816656,"punctuated_word":"same","sentiment":"negative","sentiment_score":-0.570544421672821},{"word":"error","start":282.43002,"end":282.75,"confidence":0.9626027,"punctuated_word":"error.","sentiment":"negative","sentiment_score":-0.5453624725341797},{"word":"and","start":282.75,"end":282.91,"confidence":0.99916685,"punctuated_word":"And","sentiment":"negative","sentiment_score":-0.4109348654747009},{"word":"then","start":282.91,"end":283.07,"confidence":0.99443686,"punctuated_word":"then","sentiment":"negative","sentiment_score":-0.3463786244392395},{"word":"i","start":283.07,"end":283.31,"confidence":0.99062246,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.361306369304657},{"word":"also","start":283.31,"end":283.71002,"confidence":0.99845195,"punctuated_word":"also","sentiment":"negative","sentiment_score":-0.3718770444393158},{"word":"get","start":283.71002,"end":284.21002,"confidence":0.99846673,"punctuated_word":"get","sentiment":"negative","sentiment_score":-0.42053744196891785},{"word":"mails","start":284.43002,"end":284.93002,"confidence":0.9838346,"punctuated_word":"mails","sentiment":"negative","sentiment_score":-0.4425602853298187},{"word":"telling","start":285.15002,"end":285.55002,"confidence":0.9905116,"punctuated_word":"telling","sentiment":"negative","sentiment_score":-0.4938270449638366},{"word":"me","start":285.55002,"end":285.79,"confidence":0.9747581,"punctuated_word":"me,","sentiment":"negative","sentiment_score":-0.4446718692779541},{"word":"like","start":285.79,"end":286.29,"confidence":0.9591938,"punctuated_word":"like,","sentiment":"negative","sentiment_score":-0.4498140215873718},{"word":"about","start":286.35,"end":286.59,"confidence":0.95438576,"punctuated_word":"about","sentiment":"negative","sentiment_score":-0.4504171311855316},{"word":"updates","start":286.59,"end":286.99002,"confidence":0.99742115,"punctuated_word":"updates","sentiment":"negative","sentiment_score":-0.35694968700408936},{"word":"and","start":286.99002,"end":287.15002,"confidence":0.99353737,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.3828009366989136},{"word":"things","start":287.15002,"end":287.39,"confidence":0.9986928,"punctuated_word":"things","sentiment":"negative","sentiment_score":-0.4190698564052582},{"word":"as","start":287.39,"end":287.63,"confidence":0.7255854,"punctuated_word":"as","sentiment":"negative","sentiment_score":-0.3818310499191284},{"word":"if","start":287.63,"end":287.79,"confidence":0.9489202,"punctuated_word":"if","sentiment":"negative","sentiment_score":-0.38389021158218384},{"word":"i'm","start":287.79,"end":287.87,"confidence":0.99529755,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.3434229791164398},{"word":"connected","start":287.87,"end":288.35,"confidence":0.9379915,"punctuated_word":"connected,","sentiment":"neutral","sentiment_score":-0.33286330103874207},{"word":"but","start":288.35,"end":288.51,"confidence":0.99945766,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.25906410813331604},{"word":"i'm","start":288.51,"end":288.67,"confidence":0.99973917,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.39160215854644775},{"word":"not","start":288.67,"end":289.17,"confidence":0.99605525,"punctuated_word":"not.","sentiment":"negative","sentiment_score":-0.3531370759010315},{"word":"yep","start":306.27,"end":306.77,"confidence":0.76469105,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.020755764096975327},{"word":"yep","start":324.715,"end":325.19095,"confidence":0.69918877,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.10347498953342438},{"word":"okay","start":327.75095,"end":328.15094,"confidence":0.9014977,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.04315746948122978},{"word":"no","start":328.15094,"end":328.39096,"confidence":0.9797793,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.13399739563465118},{"word":"problem","start":328.39096,"end":328.89096,"confidence":0.99824136,"punctuated_word":"problem.","sentiment":"neutral","sentiment_score":0.20738382637500763},{"word":"yep","start":329.91095,"end":330.41095,"confidence":0.9305569,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.30929023027420044},{"word":"all","start":330.47095,"end":330.63095,"confidence":0.9686358,"punctuated_word":"All","sentiment":"positive","sentiment_score":0.5576997995376587},{"word":"good","start":330.63095,"end":331.13095,"confidence":0.9982405,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.5470048189163208},{"word":"okay","start":332.95096,"end":333.35095,"confidence":0.9340602,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.17889311909675598},{"word":"thank","start":333.35095,"end":333.59094,"confidence":0.98240453,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.40090423822402954},{"word":"you","start":333.59094,"end":333.75095,"confidence":0.99300724,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.3619554042816162},{"word":"bye","start":333.75095,"end":334.15094,"confidence":0.94816923,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.16104505956172943},{"word":"no","start":334.15094,"end":334.39096,"confidence":0.9891247,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.0116194486618042},{"word":"i","start":334.39096,"end":334.47095,"confidence":0.88574505,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.6618348360061646},{"word":"think","start":334.47095,"end":334.79095,"confidence":0.9574434,"punctuated_word":"think","sentiment":"negative","sentiment_score":-0.6114427447319031},{"word":"he's","start":334.79095,"end":335.03094,"confidence":0.6674202,"punctuated_word":"he's,","sentiment":"negative","sentiment_score":-0.6808996200561523},{"word":"like","start":335.03094,"end":335.27094,"confidence":0.9808291,"punctuated_word":"like,","sentiment":"negative","sentiment_score":-0.594647228717804},{"word":"i'm","start":335.27094,"end":335.35095,"confidence":0.7376642,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.6585987210273743},{"word":"not","start":335.35095,"end":335.51096,"confidence":0.9795656,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.6991491913795471},{"word":"dealing","start":335.51096,"end":335.91095,"confidence":0.9480696,"punctuated_word":"dealing","sentiment":"negative","sentiment_score":-0.7518898844718933},{"word":"with","start":335.91095,"end":336.07095,"confidence":0.9591953,"punctuated_word":"with","sentiment":"negative","sentiment_score":-0.7670380473136902},{"word":"the","start":336.07095,"end":336.23096,"confidence":0.93740827,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.775347113609314},{"word":"address","start":336.23096,"end":336.73096,"confidence":0.5137323,"punctuated_word":"address","sentiment":"neutral","sentiment_score":-0.08072254061698914}],"paragraphs":{"transcript":"\nWe're not eating. I don't have food. What? Hello. I was just trying to connect my Internet, but it says I already have an account with you guys, and I don't.\n\nSo it doesn't actually let me process anything. Zena, z e n a. Zena, z e n a. 0402994881. Yep.\n\nIt it just tells me I already have an account. And then I tried to log in to an account by forgetting password and making the password, but then it says error. This account doesn't exist. Yes. 40683 Teoyong Street, Reed, A C T.\n\n406 Dash 83. Yes. Yeah. But I'm I, like, literally can't connect the service because it keeps giving me the same error. And then I also get mails telling me, like, about updates and things as if I'm connected, but I'm not.\n\nYep. Yep. Okay. No problem. Yep.\n\nAll good. Okay. Thank you. Bye. No.\n\nI think he's, like, I'm not dealing with the address","paragraphs":[{"sentences":[{"text":"We're not eating.","start":0.39999998,"end":1.22,"sentiment":"negative","sentiment_score":-0.43779870867729187},{"text":"I don't have food.","start":1.36,"end":2.42,"sentiment":"neutral","sentiment_score":-0.25044386461377144},{"text":"What?","start":2.6399999,"end":3.1399999,"sentiment":"neutral","sentiment_score":0.1728951632976532},{"text":"Hello.","start":6.56,"end":7.04,"sentiment":"neutral","sentiment_score":-0.054386548697948456},{"text":"I was just trying to connect my Internet, but it says I already have an account with you guys, and I don't.","start":7.04,"end":13.215,"sentiment":"neutral","sentiment_score":-0.17688234963200308}],"sentiment":"neutral","sentiment_score":-0.196389505219075,"num_words":31,"start":0.39999998,"end":13.215},{"sentences":[{"text":"So it doesn't actually let me process anything.","start":13.775001,"end":16.595,"sentiment":"neutral","sentiment_score":-0.274548664689064},{"text":"Zena, z e n a.","start":22.494999,"end":24.035,"sentiment":"neutral","sentiment_score":-0.008351240307092667},{"text":"Zena, z e n a.","start":26.849998,"end":28.63,"sentiment":"neutral","sentiment_score":-0.00896499352529645},{"text":"0402994881.","start":39.649998,"end":44.614998,"sentiment":"neutral","sentiment_score":0.007803366985172033},{"text":"Yep.","start":54.230003,"end":54.730003,"sentiment":"neutral","sentiment_score":0.019979327917099}],"sentiment":"neutral","sentiment_score":-0.11275938958860934,"num_words":20,"start":13.775001,"end":54.730003},{"sentences":[{"text":"It it just tells me I already have an account.","start":66.15,"end":68.744995,"sentiment":"neutral","sentiment_score":-0.1693805992603302},{"text":"And then I tried to log in to an account by forgetting password and making the password, but then it says error.","start":68.744995,"end":74.424995,"sentiment":"neutral","sentiment_score":-0.21431940523060886},{"text":"This account doesn't exist.","start":74.424995,"end":75.645,"sentiment":"negative","sentiment_score":-0.3779716491699219},{"text":"Yes.","start":86.75,"end":87.25,"sentiment":"neutral","sentiment_score":0.060246773064136505},{"text":"40683 Teoyong Street, Reed, A C T.","start":93.185,"end":98.565,"sentiment":"neutral","sentiment_score":0.019131379202008247}],"sentiment":"neutral","sentiment_score":-0.17560347901995887,"num_words":44,"start":66.15,"end":98.565},{"sentences":[{"text":"406 Dash 83.","start":101.345,"end":103.205,"sentiment":"neutral","sentiment_score":0.0072059049271047115},{"text":"Yes.","start":109.32,"end":109.82,"sentiment":"neutral","sentiment_score":0.32972514629364014},{"text":"Yeah.","start":277.39,"end":277.89,"sentiment":"neutral","sentiment_score":-0.1377197802066803},{"text":"But I'm I, like, literally can't connect the service because it keeps giving me the same error.","start":278.03,"end":282.75,"sentiment":"negative","sentiment_score":-0.5281661135308883},{"text":"And then I also get mails telling me, like, about updates and things as if I'm connected, but I'm not.","start":282.75,"end":289.17,"sentiment":"negative","sentiment_score":-0.3898478031158447}],"sentiment":"negative","sentiment_score":-0.39433706932080287,"num_words":42,"start":101.345,"end":289.17},{"sentences":[{"text":"Yep.","start":306.27,"end":306.77,"sentiment":"neutral","sentiment_score":0.020755764096975327},{"text":"Yep.","start":324.715,"end":325.19095,"sentiment":"neutral","sentiment_score":0.10347498953342438},{"text":"Okay.","start":327.75095,"end":328.15094,"sentiment":"neutral","sentiment_score":0.04315746948122978},{"text":"No problem.","start":328.15094,"end":328.89096,"sentiment":"neutral","sentiment_score":0.1706906110048294},{"text":"Yep.","start":329.91095,"end":330.41095,"sentiment":"neutral","sentiment_score":0.30929023027420044}],"sentiment":"neutral","sentiment_score":0.13634327923258147,"num_words":6,"start":306.27,"end":330.41095},{"sentences":[{"text":"All good.","start":330.47095,"end":331.13095,"sentiment":"positive","sentiment_score":0.5523523092269897},{"text":"Okay.","start":332.95096,"end":333.35095,"sentiment":"neutral","sentiment_score":0.17889311909675598},{"text":"Thank you.","start":333.35095,"end":333.75095,"sentiment":"positive","sentiment_score":0.3814298212528229},{"text":"Bye.","start":333.75095,"end":334.15094,"sentiment":"neutral","sentiment_score":0.16104505956172943},{"text":"No.","start":334.15094,"end":334.39096,"sentiment":"neutral","sentiment_score":-0.0116194486618042}],"sentiment":"neutral","sentiment_score":0.3136975701366152,"num_words":7,"start":330.47095,"end":334.39096},{"sentences":[{"text":"I think he's, like, I'm not dealing with the address","start":334.39096,"end":336.73096,"sentiment":"negative","sentiment_score":-0.6281569927930832}],"sentiment":"negative","sentiment_score":-0.6281569927930832,"num_words":10,"start":334.39096,"end":336.73096}]}}]}],"paragraphs":{"transcript":"\nChannel 1: We're not eating.\n\nChannel 0: Good\n\nChannel 1: I don't\n\nChannel 0: afternoon.\n\nChannel 1: have food.\n\nChannel 0: Thank you so\n\nChannel 1: What?\n\nChannel 0: much for calling your account. How may I help you today?\n\nChannel 1: Hello. I was just trying to connect my Internet, but it says I already have an account with you guys, and I don't. So it doesn't actually let me process anything.\n\nChannel 0: I understand. Let me try to check here on my end. What is your first name?\n\nChannel 1: Zena, z e n a.\n\nChannel 0: Oh, I'm sorry. What is that again?\n\nChannel 1: Zena, z e n a.\n\nChannel 0: Zana. Okay. How about your phone number?\n\nChannel 1: 0402994881.\n\nChannel 0: Thank you. And you're saying you are trying\n\nChannel 1: Yep.\n\nChannel 0: to get a service activate the service? Okay. And what is the error message or issues you're encountering\n\nChannel 1: It\n\nChannel 0: through the website?\n\nChannel 1: it just tells me I already have an account. And then I tried to log in to an account by forgetting password and making the password, but then it says error. This account doesn't exist.\n\nChannel 0: Okay. Let me try to do other search for you. Just give me a minute or two. Okay?\n\nChannel 1: Yes.\n\nChannel 0: Thank you. And how about your service address?\n\nChannel 1: 40683 Teoyong Street, Reed, A C T.\n\nChannel 0: What's the unit number you caught up?\n\nChannel 1: 406 Dash 83.\n\nChannel 0: 4683. Okay. Thank you. I'll get back to you. Bear with me, please.\n\nChannel 1: Yes.\n\nChannel 0: Thank you so much for patiently waiting on the line. So I've tried to do some search, and there is no account being pulled out. So it means to say you don't have any account with us. It's your first time to trying to get connected or get service from Airtel. Right?\n\nChannel 1: Yeah. But I'm I, like, literally can't connect the service because it keeps giving me the same error. And then I also get mails telling me, like, about updates and things as if I'm connected, but I'm not.\n\nChannel 0: Okay. I'll here's what I'm going to do. I will go ahead and endorse your account to our tech team. In that way, they could check, and then they will just reach out to you. So, again, your address is Unit 4683\n\nChannel 1: Yep.\n\nChannel 0: Quyong Street 2612, Reid. Correct? R e I d. Alright. Thank you.\n\nSo just give us a couple of minutes. Once we got the response from our tech team, they will reach out to you and\n\nChannel 1: Yep.\n\nChannel 0: give you an update about your address. Okay? Then we\n\nChannel 1: Okay.\n\nChannel 0: can\n\nChannel 1: No problem.\n\nChannel 0: from there. Thank\n\nChannel 1: Yep.\n\nChannel 0: you. Have\n\nChannel 1: All\n\nChannel 0: a\n\nChannel 1: good.\n\nChannel 0: good one. Talk to you soon. Bye bye.\n\nChannel 1: Okay. Thank you. Bye. No. I think he's, like, I'm not dealing with the address","paragraphs":[{"sentences":[{"text":"We're not eating.","start":0.39999998,"end":1.22,"sentiment":"negative","sentiment_score":-0.43779870867729187}],"sentiment":"negative","sentiment_score":-0.43779870867729187,"channel":1,"num_words":3,"start":0.39999998,"end":1.22},{"sentences":[{"text":"Good","start":1.28,"end":1.68,"sentiment":"negative","sentiment_score":-0.49385830760002136}],"sentiment":"negative","sentiment_score":-0.49385830760002136,"channel":0,"num_words":1,"start":1.28,"end":1.68},{"sentences":[{"text":"I don't","start":1.36,"end":1.76,"sentiment":"negative","sentiment_score":-0.4777439385652542}],"sentiment":"negative","sentiment_score":-0.4777439385652542,"channel":1,"num_words":2,"start":1.36,"end":1.76},{"sentences":[{"text":"afternoon.","start":1.68,"end":2.1599998,"sentiment":"neutral","sentiment_score":-0.17542804777622223}],"sentiment":"neutral","sentiment_score":-0.17542804777622223,"channel":0,"num_words":1,"start":1.68,"end":2.1599998},{"sentences":[{"text":"have food.","start":1.76,"end":2.42,"sentiment":"neutral","sentiment_score":-0.023143790662288666}],"sentiment":"neutral","sentiment_score":-0.023143790662288666,"channel":1,"num_words":2,"start":1.76,"end":2.42},{"sentences":[{"text":"Thank you so","start":2.1599998,"end":2.72,"sentiment":"neutral","sentiment_score":0.2987670699755351}],"sentiment":"neutral","sentiment_score":0.2987670699755351,"channel":0,"num_words":3,"start":2.1599998,"end":2.72},{"sentences":[{"text":"What?","start":2.6399999,"end":3.1399999,"sentiment":"neutral","sentiment_score":0.1728951632976532}],"sentiment":"neutral","sentiment_score":0.1728951632976532,"channel":1,"num_words":1,"start":2.6399999,"end":3.1399999},{"sentences":[{"text":"much for calling your account.","start":2.72,"end":4.18,"sentiment":"neutral","sentiment_score":0.32482563257217406},{"text":"How may I help you today?","start":4.24,"end":5.54,"sentiment":"neutral","sentiment_score":0.3154986997445424}],"sentiment":"neutral","sentiment_score":0.3197382146661932,"channel":0,"num_words":11,"start":2.72,"end":5.54},{"sentences":[{"text":"Hello.","start":6.56,"end":7.04,"sentiment":"neutral","sentiment_score":-0.054386548697948456},{"text":"I was just trying to connect my Internet, but it says I already have an account with you guys, and I don't.","start":7.04,"end":13.215,"sentiment":"neutral","sentiment_score":-0.17688234963200308},{"text":"So it doesn't actually let me process anything.","start":13.775001,"end":16.595,"sentiment":"neutral","sentiment_score":-0.274548664689064}],"sentiment":"neutral","sentiment_score":-0.1981350825198235,"channel":1,"num_words":31,"start":6.56,"end":16.595},{"sentences":[{"text":"I understand.","start":17.015,"end":17.755001,"sentiment":"neutral","sentiment_score":-0.12415143847465515},{"text":"Let me try to check here on my end.","start":17.895,"end":20.055,"sentiment":"neutral","sentiment_score":-0.029066790723138385},{"text":"What is your first name?","start":20.055,"end":21.675,"sentiment":"neutral","sentiment_score":-0.009343909285962581}],"sentiment":"neutral","sentiment_score":-0.03478897124296054,"channel":0,"num_words":16,"start":17.015,"end":21.675},{"sentences":[{"text":"Zena, z e n a.","start":22.494999,"end":24.035,"sentiment":"neutral","sentiment_score":-0.008351240307092667}],"sentiment":"neutral","sentiment_score":-0.008351240307092667,"channel":1,"num_words":5,"start":22.494999,"end":24.035},{"sentences":[{"text":"Oh, I'm sorry.","start":24.375,"end":25.175,"sentiment":"neutral","sentiment_score":-0.06461014474431674},{"text":"What is that again?","start":25.175,"end":26.235,"sentiment":"neutral","sentiment_score":-0.06002703495323658}],"sentiment":"neutral","sentiment_score":-0.061991224863699505,"channel":0,"num_words":7,"start":24.375,"end":26.235},{"sentences":[{"text":"Zena, z e n a.","start":26.849998,"end":28.63,"sentiment":"neutral","sentiment_score":-0.00896499352529645}],"sentiment":"neutral","sentiment_score":-0.00896499352529645,"channel":1,"num_words":5,"start":26.849998,"end":28.63},{"sentences":[{"text":"Zana.","start":30.15,"end":30.65,"sentiment":"neutral","sentiment_score":-0.0025983089581131935},{"text":"Okay.","start":36.23,"end":36.73,"sentiment":"neutral","sentiment_score":0.005005533806979656},{"text":"How about your phone number?","start":36.87,"end":38.89,"sentiment":"neutral","sentiment_score":0.0029720354825258253}],"sentiment":"neutral","sentiment_score":0.002466771751642227,"channel":0,"num_words":7,"start":30.15,"end":38.89},{"sentences":[{"text":"0402994881.","start":39.649998,"end":44.614998,"sentiment":"neutral","sentiment_score":0.007803366985172033}],"sentiment":"neutral","sentiment_score":0.007803366985172033,"channel":1,"num_words":1,"start":39.649998,"end":44.614998},{"sentences":[{"text":"Thank you.","start":45.495003,"end":46.395,"sentiment":"neutral","sentiment_score":0.1672096997499466},{"text":"And you're saying you are trying","start":53.015,"end":54.535,"sentiment":"neutral","sentiment_score":0.025085564392308395}],"sentiment":"neutral","sentiment_score":0.060616598231717944,"channel":0,"num_words":8,"start":45.495003,"end":54.535},{"sentences":[{"text":"Yep.","start":54.230003,"end":54.730003,"sentiment":"neutral","sentiment_score":0.019979327917099}],"sentiment":"neutral","sentiment_score":0.019979327917099,"channel":1,"num_words":1,"start":54.230003,"end":54.730003},{"sentences":[{"text":"to get a service activate the service?","start":54.535,"end":57.96,"sentiment":"neutral","sentiment_score":0.023231285491159985},{"text":"Okay.","start":59.539997,"end":60.039997,"sentiment":"neutral","sentiment_score":-0.02348840981721878},{"text":"And what is the error message or issues you're encountering","start":61.3,"end":66.36,"sentiment":"neutral","sentiment_score":-0.11855552271008492}],"sentiment":"neutral","sentiment_score":-0.05813470213777489,"channel":0,"num_words":18,"start":54.535,"end":66.36},{"sentences":[{"text":"It","start":66.15,"end":66.65,"sentiment":"neutral","sentiment_score":-0.07985040545463562}],"sentiment":"neutral","sentiment_score":-0.07985040545463562,"channel":1,"num_words":1,"start":66.15,"end":66.65},{"sentences":[{"text":"through the website?","start":66.58,"end":67.4,"sentiment":"neutral","sentiment_score":-0.10537523776292801}],"sentiment":"neutral","sentiment_score":-0.10537523776292801,"channel":0,"num_words":3,"start":66.58,"end":67.4},{"sentences":[{"text":"it just tells me I already have an account.","start":66.905,"end":68.744995,"sentiment":"neutral","sentiment_score":-0.17932839857207405},{"text":"And then I tried to log in to an account by forgetting password and making the password, but then it says error.","start":68.744995,"end":74.424995,"sentiment":"neutral","sentiment_score":-0.21431940523060886},{"text":"This account doesn't exist.","start":74.424995,"end":75.645,"sentiment":"negative","sentiment_score":-0.3779716491699219}],"sentiment":"neutral","sentiment_score":-0.22402483139719281,"channel":1,"num_words":35,"start":66.905,"end":75.645},{"sentences":[{"text":"Okay.","start":76.835,"end":77.335,"sentiment":"neutral","sentiment_score":-0.046449869871139526},{"text":"Let me try to do other search for you.","start":81.075005,"end":84.19,"sentiment":"neutral","sentiment_score":-0.00765134518345197},{"text":"Just give me a minute or two.","start":84.33,"end":85.850006,"sentiment":"neutral","sentiment_score":0.003804802894592285},{"text":"Okay?","start":85.850006,"end":86.350006,"sentiment":"neutral","sentiment_score":0.018144739791750908}],"sentiment":"neutral","sentiment_score":-0.003918534248239464,"channel":0,"num_words":18,"start":76.835,"end":86.350006},{"sentences":[{"text":"Yes.","start":86.75,"end":87.25,"sentiment":"neutral","sentiment_score":0.060246773064136505}],"sentiment":"neutral","sentiment_score":0.060246773064136505,"channel":1,"num_words":1,"start":86.75,"end":87.25},{"sentences":[{"text":"Thank you.","start":87.69,"end":88.33,"sentiment":"neutral","sentiment_score":0.16434115916490555},{"text":"And how about your service address?","start":88.33,"end":91.39,"sentiment":"neutral","sentiment_score":0.043269539872805275}],"sentiment":"neutral","sentiment_score":0.07353744469583035,"channel":0,"num_words":8,"start":87.69,"end":91.39},{"sentences":[{"text":"40683 Teoyong Street, Reed, A C T.","start":93.185,"end":98.565,"sentiment":"neutral","sentiment_score":0.019131379202008247}],"sentiment":"neutral","sentiment_score":0.019131379202008247,"channel":1,"num_words":7,"start":93.185,"end":98.565},{"sentences":[{"text":"What's the unit number you caught up?","start":99.125,"end":101.145,"sentiment":"neutral","sentiment_score":0.004580219409295491}],"sentiment":"neutral","sentiment_score":0.004580219409295491,"channel":0,"num_words":7,"start":99.125,"end":101.145},{"sentences":[{"text":"406 Dash 83.","start":101.345,"end":103.205,"sentiment":"neutral","sentiment_score":0.0072059049271047115}],"sentiment":"neutral","sentiment_score":0.0072059049271047115,"channel":1,"num_words":3,"start":101.345,"end":103.205},{"sentences":[{"text":"4683.","start":103.924995,"end":105.465,"sentiment":"neutral","sentiment_score":0.011031197383999825},{"text":"Okay.","start":105.525,"end":106.005,"sentiment":"neutral","sentiment_score":0.11328603327274324},{"text":"Thank you.","start":106.005,"end":106.645,"sentiment":"positive","sentiment_score":0.33738386631011963},{"text":"I'll get back to you.","start":106.645,"end":107.524994,"sentiment":"neutral","sentiment_score":0.19094243496656418},{"text":"Bear with me, please.","start":107.524994,"end":108.585,"sentiment":"neutral","sentiment_score":0.05935611575841904}],"sentiment":"neutral","sentiment_score":0.15317089239565226,"channel":0,"num_words":13,"start":103.924995,"end":108.585},{"sentences":[{"text":"Yes.","start":109.32,"end":109.82,"sentiment":"neutral","sentiment_score":0.32972514629364014}],"sentiment":"neutral","sentiment_score":0.32972514629364014,"channel":1,"num_words":1,"start":109.32,"end":109.82},{"sentences":[{"text":"Thank you so much for patiently waiting on the line.","start":258.15,"end":261.03,"sentiment":"positive","sentiment_score":0.6409956157207489},{"text":"So I've tried to do some search, and there is no account being pulled out.","start":261.03,"end":267.05,"sentiment":"neutral","sentiment_score":-0.19189366549253464},{"text":"So it means to say you don't have any account with us.","start":267.27,"end":270.39,"sentiment":"neutral","sentiment_score":-0.09678525570780039},{"text":"It's your first time to trying to get connected or get service from Airtel.","start":270.39,"end":276.495,"sentiment":"neutral","sentiment_score":-0.007353762297758034},{"text":"Right?","start":276.635,"end":277.135,"sentiment":"neutral","sentiment_score":-0.007206127047538757}],"sentiment":"neutral","sentiment_score":0.043460948213648334,"channel":0,"num_words":52,"start":258.15,"end":277.135},{"sentences":[{"text":"Yeah.","start":277.39,"end":277.89,"sentiment":"neutral","sentiment_score":-0.1377197802066803},{"text":"But I'm I, like, literally can't connect the service because it keeps giving me the same error.","start":278.03,"end":282.75,"sentiment":"negative","sentiment_score":-0.5281661135308883},{"text":"And then I also get mails telling me, like, about updates and things as if I'm connected, but I'm not.","start":282.75,"end":289.17,"sentiment":"negative","sentiment_score":-0.3898478031158447}],"sentiment":"negative","sentiment_score":-0.44509209927759674,"channel":1,"num_words":38,"start":277.39,"end":289.17},{"sentences":[{"text":"Okay.","start":290.07,"end":290.57,"sentiment":"neutral","sentiment_score":-0.047318730503320694},{"text":"I'll here's what I'm going to do.","start":290.87003,"end":292.95,"sentiment":"neutral","sentiment_score":0.04564413747617176},{"text":"I will go ahead and endorse your account to our tech team.","start":292.95,"end":296.71002,"sentiment":"neutral","sentiment_score":0.08941678330302238},{"text":"In that way, they could check, and then they will just reach out to you.","start":296.71002,"end":300.995,"sentiment":"neutral","sentiment_score":0.06948896000782649},{"text":"So, again, your address is Unit 4683","start":301.135,"end":305.715,"sentiment":"neutral","sentiment_score":0.026037929047431265}],"sentiment":"neutral","sentiment_score":0.06118551273608491,"channel":0,"num_words":42,"start":290.07,"end":305.715},{"sentences":[{"text":"Yep.","start":306.27,"end":306.77,"sentiment":"neutral","sentiment_score":0.020755764096975327}],"sentiment":"neutral","sentiment_score":0.020755764096975327,"channel":1,"num_words":1,"start":306.27,"end":306.77},{"sentences":[{"text":"Quyong Street 2612, Reid.","start":306.495,"end":309.535,"sentiment":"neutral","sentiment_score":0.017961586825549603},{"text":"Correct?","start":309.535,"end":310.035,"sentiment":"neutral","sentiment_score":0.015869569033384323},{"text":"R e I d.","start":310.255,"end":311.635,"sentiment":"neutral","sentiment_score":0.003077496192418039},{"text":"Alright.","start":313.57,"end":314.07,"sentiment":"neutral","sentiment_score":0.1170019954442978},{"text":"Thank you.","start":314.21002,"end":315.03,"sentiment":"positive","sentiment_score":0.3531453609466553}],"sentiment":"neutral","sentiment_score":0.07694321820357193,"channel":0,"num_words":12,"start":306.495,"end":315.03},{"sentences":[{"text":"So just give us a couple of minutes.","start":315.17,"end":318.39,"sentiment":"neutral","sentiment_score":0.13613685313612223},{"text":"Once we got the response from our tech team, they will reach out to you and","start":319.41,"end":324.71002,"sentiment":"neutral","sentiment_score":0.1141221271827817}],"sentiment":"neutral","sentiment_score":0.12146036916722854,"channel":0,"num_words":24,"start":315.17,"end":324.71002},{"sentences":[{"text":"Yep.","start":324.715,"end":325.19095,"sentiment":"neutral","sentiment_score":0.10347498953342438}],"sentiment":"neutral","sentiment_score":0.10347498953342438,"channel":1,"num_words":1,"start":324.715,"end":325.19095},{"sentences":[{"text":"give you an update about your address.","start":324.85,"end":326.77002,"sentiment":"neutral","sentiment_score":0.07579845083611352},{"text":"Okay?","start":326.77002,"end":327.27002,"sentiment":"neutral","sentiment_score":0.057557281106710434},{"text":"Then we","start":327.33002,"end":327.90002,"sentiment":"neutral","sentiment_score":0.03942114673554897}],"sentiment":"neutral","sentiment_score":0.0666988730430603,"channel":0,"num_words":10,"start":324.85,"end":327.90002},{"sentences":[{"text":"Okay.","start":327.75095,"end":328.15094,"sentiment":"neutral","sentiment_score":0.04315746948122978}],"sentiment":"neutral","sentiment_score":0.04315746948122978,"channel":1,"num_words":1,"start":327.75095,"end":328.15094},{"sentences":[{"text":"can","start":327.90002,"end":328.40002,"sentiment":"neutral","sentiment_score":0.05875887721776962}],"sentiment":"neutral","sentiment_score":0.05875887721776962,"channel":0,"num_words":1,"start":327.90002,"end":328.40002},{"sentences":[{"text":"No problem.","start":328.15094,"end":328.89096,"sentiment":"neutral","sentiment_score":0.1706906110048294}],"sentiment":"neutral","sentiment_score":0.1706906110048294,"channel":1,"num_words":2,"start":328.15094,"end":328.89096},{"sentences":[{"text":"from there.","start":328.665,"end":329.405,"sentiment":"neutral","sentiment_score":0.1624014526605606},{"text":"Thank","start":329.625,"end":330.025,"sentiment":"positive","sentiment_score":0.4504387974739074}],"sentiment":"neutral","sentiment_score":0.2584139009316762,"channel":0,"num_words":3,"start":328.665,"end":330.025},{"sentences":[{"text":"Yep.","start":329.91095,"end":330.41095,"sentiment":"neutral","sentiment_score":0.30929023027420044}],"sentiment":"neutral","sentiment_score":0.30929023027420044,"channel":1,"num_words":1,"start":329.91095,"end":330.41095},{"sentences":[{"text":"you.","start":330.025,"end":330.345,"sentiment":"positive","sentiment_score":0.38011980056762695},{"text":"Have","start":330.345,"end":330.58502,"sentiment":"positive","sentiment_score":0.539097249507904}],"sentiment":"positive","sentiment_score":0.4596085250377655,"channel":0,"num_words":2,"start":330.025,"end":330.58502},{"sentences":[{"text":"All","start":330.47095,"end":330.63095,"sentiment":"positive","sentiment_score":0.5576997995376587}],"sentiment":"positive","sentiment_score":0.5576997995376587,"channel":1,"num_words":1,"start":330.47095,"end":330.63095},{"sentences":[{"text":"a","start":330.58502,"end":330.665,"sentiment":"positive","sentiment_score":0.5586081743240356}],"sentiment":"positive","sentiment_score":0.5586081743240356,"channel":0,"num_words":1,"start":330.58502,"end":330.665},{"sentences":[{"text":"good.","start":330.63095,"end":331.13095,"sentiment":"positive","sentiment_score":0.5470048189163208}],"sentiment":"positive","sentiment_score":0.5470048189163208,"channel":1,"num_words":1,"start":330.63095,"end":331.13095},{"sentences":[{"text":"good one.","start":330.665,"end":331.405,"sentiment":"positive","sentiment_score":0.5490471124649048},{"text":"Talk to you soon.","start":331.625,"end":332.505,"sentiment":"neutral","sentiment_score":0.3081183135509491},{"text":"Bye bye.","start":332.505,"end":333.165,"sentiment":"neutral","sentiment_score":0.17024528235197067}],"sentiment":"positive","sentiment_score":0.3338822554796934,"channel":0,"num_words":8,"start":330.665,"end":333.165},{"sentences":[{"text":"Okay.","start":332.95096,"end":333.35095,"sentiment":"neutral","sentiment_score":0.17889311909675598},{"text":"Thank you.","start":333.35095,"end":333.75095,"sentiment":"positive","sentiment_score":0.3814298212528229},{"text":"Bye.","start":333.75095,"end":334.15094,"sentiment":"neutral","sentiment_score":0.16104505956172943},{"text":"No.","start":334.15094,"end":334.39096,"sentiment":"neutral","sentiment_score":-0.0116194486618042},{"text":"I think he's, like, I'm not dealing with the address","start":334.39096,"end":336.73096,"sentiment":"negative","sentiment_score":-0.6281569927930832}],"sentiment":"negative","sentiment_score":-0.3460261036952337,"channel":1,"num_words":15,"start":332.95096,"end":336.73096}]},"summary":{"result":"success","short":"The customer is having trouble connecting their internet service and is not receiving any error messages. The representative tries to check the customer's account and finds no account pulling out, so they are told to either manually activate their service or have their account transferred to the tech team for further investigation. The call ends with the representative promising to provide an update on the customer's address and thanking them for their patience."},"intents":{"segments":[{"text":"I was just trying to connect my Internet, but it says I already have an account with you guys, and I don't. So it doesn't actually let me process anything. I understand.","start_word":25,"end_word":56,"intents":[{"intent":"Inquire about account","confidence_score":0.00038881632}]},{"text":"I was just trying to connect my Internet, but it says I already have an account with you guys, and I don't. So it doesn't actually let me process anything. I understand. Let me try to check here on my end. What is your first name?","start_word":25,"end_word":70,"intents":[{"intent":"Check account","confidence_score":0.102334216}]},{"text":"And you're saying you are trying Yep. to get a service activate the service? Okay.","start_word":98,"end_word":112,"intents":[{"intent":"Request service activation","confidence_score":0.04423389}]},{"text":"And how about your service address?","start_word":183,"end_word":188,"intents":[{"intent":"Find email address","confidence_score":0.000026057713},{"intent":"Find service address","confidence_score":0.0056672646}]},{"text":"What's the unit number you caught up?","start_word":196,"end_word":202,"intents":[{"intent":"Locate account number","confidence_score":0.000052976655}]},{"text":"But I'm I, like, literally can't connect the service because it keeps giving me the same error. And then I also get mails telling me, like, about updates and things as if I'm connected, but I'm not. Okay.","start_word":273,"end_word":310,"intents":[{"intent":"Fix connection issue","confidence_score":0.071412586}]}]},"sentiments":{"segments":[{"text":"We're not eating. Good I don't afternoon.","start_word":0,"end_word":6,"sentiment":"negative","sentiment_score":-0.3999652862548828},{"text":"have food. Thank you so What? much for calling your account. How may I help you today? Hello. I was just trying to connect my Internet, but it says I already have an account with you guys, and I don't. So it doesn't actually let me process anything. I understand. Let me try to check here on my end. What is your first name? Zena, z e n a. Oh, I'm sorry. What is that again? Zena, z e n a. Zana. Okay. How about your phone number? 0402994881. Thank you. And you're saying you are trying Yep. to get a service activate the service? Okay. And what is the error message or issues you're encountering It through the website? it just tells me I already have an account. And then I tried to log in to an account by forgetting password and making the password, but then it says error.","start_word":7,"end_word":157,"sentiment":"neutral","sentiment_score":-0.06042175740003586},{"text":"This account doesn't exist.","start_word":158,"end_word":161,"sentiment":"negative","sentiment_score":-0.3663182854652405},{"text":"Okay. Let me try to do other search for you. Just give me a minute or two. Okay? Yes. Thank you. And how about your service address? 40683 Teoyong Street, Reed, A C T. What's the unit number you caught up? 406 Dash 83. 4683. Okay.","start_word":162,"end_word":207,"sentiment":"neutral","sentiment_score":0.019410746172070503},{"text":"Thank you.","start_word":208,"end_word":209,"sentiment":"positive","sentiment_score":0.3343648910522461},{"text":"I'll get back to you. Bear with me, please. Yes.","start_word":210,"end_word":219,"sentiment":"neutral","sentiment_score":0.16684427857398987},{"text":"Thank you so much for patiently waiting on the line.","start_word":220,"end_word":229,"sentiment":"positive","sentiment_score":0.6406154632568359},{"text":"So I've tried to do some search, and there is no account being pulled out. So it means to say you don't have any account with us. It's your first time to trying to get connected or get service from Airtel. Right? Yeah.","start_word":230,"end_word":272,"sentiment":"neutral","sentiment_score":-0.0921049565076828},{"text":"But I'm I, like, literally can't connect the service because it keeps giving me the same error. And then I also get mails telling me, like, about updates and things as if I'm connected, but I'm not.","start_word":273,"end_word":309,"sentiment":"negative","sentiment_score":-0.4469258487224579},{"text":"Okay. I'll here's what I'm going to do. I will go ahead and endorse your account to our tech team. In that way, they could check, and then they will just reach out to you. So, again, your address is Unit 4683 Yep. Quyong Street 2612, Reid. Correct? R e I d. Alright.","start_word":310,"end_word":362,"sentiment":"neutral","sentiment_score":0.046488694846630096},{"text":"Thank you.","start_word":363,"end_word":364,"sentiment":"positive","sentiment_score":0.34617292881011963},{"text":"So just give us a couple of minutes. Once we got the response from our tech team, they will reach out to you and Yep. give you an update about your address. Okay? Then we Okay. can No problem. from there.","start_word":365,"end_word":405,"sentiment":"neutral","sentiment_score":0.10772624611854552},{"text":"Thank Yep. you. Have All a good. good one.","start_word":406,"end_word":414,"sentiment":"positive","sentiment_score":0.4736919105052948},{"text":"Talk to you soon. Bye bye. Okay.","start_word":415,"end_word":421,"sentiment":"neutral","sentiment_score":0.226688951253891},{"text":"Thank you.","start_word":422,"end_word":423,"sentiment":"positive","sentiment_score":0.37493836879730225},{"text":"Bye. No.","start_word":424,"end_word":425,"sentiment":"neutral","sentiment_score":0.08597462624311447},{"text":"I think he's, like, I'm not dealing with the address","start_word":426,"end_word":435,"sentiment":"negative","sentiment_score":-0.6751695275306702}],"average":{"sentiment":"neutral","sentiment_score":-0.042232075577262065}}}}