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To help direct your call, please choose from one of the following options. For accounts, press 1. For sales, press 2. For operations, press 3.\n\nOr for all other inquiries, please press 4. Good afternoon. CNG Systems. Amanda speaking. Sina's not in the office here.\n\nLet me just find out her mobile details. I'll just put you on hold just for a sec. Are you there? Best contact number is 0415, 997555. Okay.\n\nThank you. Bye.","paragraphs":[{"sentences":[{"text":"Welcome to CNG.","start":1.8399999,"end":3.22,"sentiment":"neutral","sentiment_score":0.293035755554835},{"text":"To help direct your call, please choose from one of the following options.","start":3.84,"end":7.62,"sentiment":"neutral","sentiment_score":0.1399681785931954},{"text":"For accounts, press 1.","start":8.0,"end":9.7,"sentiment":"neutral","sentiment_score":0.04674327000975609},{"text":"For sales, press 2.","start":9.76,"end":11.46,"sentiment":"neutral","sentiment_score":0.048720959573984146},{"text":"For operations, press 3.","start":11.679999,"end":13.7,"sentiment":"neutral","sentiment_score":0.04904809407889843}],"sentiment":"neutral","sentiment_score":0.11702653153666429,"num_words":28,"start":1.8399999,"end":13.7},{"sentences":[{"text":"Or for all other inquiries, please press 4.","start":13.945,"end":16.925,"sentiment":"neutral","sentiment_score":0.05450178496539593},{"text":"Good afternoon.","start":30.25,"end":31.07,"sentiment":"positive","sentiment_score":0.3400857150554657},{"text":"CNG Systems.","start":31.130001,"end":32.010002,"sentiment":"neutral","sentiment_score":0.19037535786628723},{"text":"Amanda speaking.","start":32.010002,"end":32.91,"sentiment":"neutral","sentiment_score":0.12371509522199631},{"text":"Sina's not in the office here.","start":38.97,"end":41.79,"sentiment":"neutral","sentiment_score":-0.09296264871954918}],"sentiment":"neutral","sentiment_score":0.05932953618466854,"num_words":20,"start":13.945,"end":41.79},{"sentences":[{"text":"Let me just find out her mobile details.","start":43.315002,"end":47.475002,"sentiment":"neutral","sentiment_score":-0.024123936193063855},{"text":"I'll just put you on hold just for a sec.","start":47.475002,"end":49.495003,"sentiment":"neutral","sentiment_score":-0.04496340323239565},{"text":"Are you there?","start":83.955,"end":84.775,"sentiment":"neutral","sentiment_score":0.04815497621893883},{"text":"Best contact number is 0415, 997555.","start":87.22,"end":96.2,"sentiment":"neutral","sentiment_score":0.021453237781922024},{"text":"Okay.","start":101.16288,"end":101.66288,"sentiment":"neutral","sentiment_score":0.26860511302948}],"sentiment":"neutral","sentiment_score":-0.003601287624665669,"num_words":28,"start":43.315002,"end":101.66288},{"sentences":[{"text":"Thank you.","start":101.72288,"end":102.36288,"sentiment":"positive","sentiment_score":0.44531720876693726},{"text":"Bye.","start":102.36288,"end":102.86288,"sentiment":"neutral","sentiment_score":0.22373154759407043}],"sentiment":"positive","sentiment_score":0.371455321709315,"num_words":3,"start":101.72288,"end":102.86288}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome to CNG. To help direct your call, please choose from one of the following options. For accounts, press 1. For sales, press 2. For operations, press 3.\n\nOr for all other inquiries, please press 4. Good afternoon. CNG Systems. Amanda speaking.\n\nChannel 0: Yes. Good afternoon. I'm looking for Sina.\n\nChannel 1: Sina's not in the office here. Let me just find out her mobile details. I'll just put you on hold just for a sec.\n\nChannel 0: Mhmm. Sure. Thank you. Yes.\n\nChannel 1: Are you there? Best contact number is 0415,\n\nChannel 0: Mhmm.\n\nChannel 1: 997555.\n\nChannel 0: Mhmm. Okay, Garrett. I'll try to call this number. Thank you.\n\nChannel 1: Okay. Thank you. Bye.\n\nChannel 0: Mhmm.","paragraphs":[{"sentences":[{"text":"Welcome to CNG.","start":1.8399999,"end":3.22,"sentiment":"neutral","sentiment_score":0.293035755554835},{"text":"To help direct your call, please choose from one of the following options.","start":3.84,"end":7.62,"sentiment":"neutral","sentiment_score":0.1399681785931954},{"text":"For accounts, press 1.","start":8.0,"end":9.7,"sentiment":"neutral","sentiment_score":0.04674327000975609},{"text":"For sales, press 2.","start":9.76,"end":11.46,"sentiment":"neutral","sentiment_score":0.048720959573984146},{"text":"For operations, press 3.","start":11.679999,"end":13.7,"sentiment":"neutral","sentiment_score":0.04904809407889843}],"sentiment":"neutral","sentiment_score":0.11702653153666429,"channel":1,"num_words":28,"start":1.8399999,"end":13.7},{"sentences":[{"text":"Or for all other inquiries, please press 4.","start":13.945,"end":16.925,"sentiment":"neutral","sentiment_score":0.05450178496539593},{"text":"Good afternoon.","start":30.25,"end":31.07,"sentiment":"positive","sentiment_score":0.3400857150554657},{"text":"CNG Systems.","start":31.130001,"end":32.010002,"sentiment":"neutral","sentiment_score":0.19037535786628723},{"text":"Amanda speaking.","start":32.010002,"end":32.91,"sentiment":"neutral","sentiment_score":0.12371509522199631}],"sentiment":"neutral","sentiment_score":0.12459761542933327,"channel":1,"num_words":14,"start":13.945,"end":32.91},{"sentences":[{"text":"Yes.","start":33.46,"end":33.78,"sentiment":"neutral","sentiment_score":0.1776541769504547},{"text":"Good afternoon.","start":33.78,"end":34.52,"sentiment":"neutral","sentiment_score":0.22819125652313232},{"text":"I'm looking for Sina.","start":34.82,"end":36.760002,"sentiment":"neutral","sentiment_score":0.03255207964684814}],"sentiment":"neutral","sentiment_score":0.10917785836915885,"channel":0,"num_words":7,"start":33.46,"end":36.760002},{"sentences":[{"text":"Sina's not in the office here.","start":38.97,"end":41.79,"sentiment":"neutral","sentiment_score":-0.09296264871954918},{"text":"Let me just find out her mobile details.","start":43.315002,"end":47.475002,"sentiment":"neutral","sentiment_score":-0.024123936193063855},{"text":"I'll just put you on hold just for a sec.","start":47.475002,"end":49.495003,"sentiment":"neutral","sentiment_score":-0.04496340323239565}],"sentiment":"neutral","sentiment_score":-0.05001672559107343,"channel":1,"num_words":24,"start":38.97,"end":49.495003},{"sentences":[{"text":"Mhmm.","start":49.655,"end":50.055,"sentiment":"neutral","sentiment_score":0.03078145906329155},{"text":"Sure.","start":50.055,"end":50.455,"sentiment":"neutral","sentiment_score":0.1723420023918152},{"text":"Thank you.","start":50.455,"end":51.195,"sentiment":"positive","sentiment_score":0.34411922097206116},{"text":"Yes.","start":83.68,"end":84.18,"sentiment":"neutral","sentiment_score":0.09219059348106384}],"sentiment":"neutral","sentiment_score":0.19671049937605858,"channel":0,"num_words":5,"start":49.655,"end":84.18},{"sentences":[{"text":"Are you there?","start":83.955,"end":84.775,"sentiment":"neutral","sentiment_score":0.04815497621893883},{"text":"Best contact number is 0415,","start":87.22,"end":90.36,"sentiment":"neutral","sentiment_score":0.021294844523072242}],"sentiment":"neutral","sentiment_score":0.03136739390902221,"channel":1,"num_words":8,"start":83.955,"end":90.36},{"sentences":[{"text":"Mhmm.","start":90.96,"end":91.46,"sentiment":"neutral","sentiment_score":0.025902658700942993}],"sentiment":"neutral","sentiment_score":0.025902658700942993,"channel":0,"num_words":1,"start":90.96,"end":91.46},{"sentences":[{"text":"997555.","start":92.02,"end":96.2,"sentiment":"neutral","sentiment_score":0.02224520407617092}],"sentiment":"neutral","sentiment_score":0.02224520407617092,"channel":1,"num_words":1,"start":92.02,"end":96.2},{"sentences":[{"text":"Mhmm.","start":97.65287,"end":97.892876,"sentiment":"neutral","sentiment_score":0.022326242178678513},{"text":"Okay, Garrett.","start":97.892876,"end":98.95287,"sentiment":"neutral","sentiment_score":0.060759905725717545},{"text":"I'll try to call this number.","start":99.09287,"end":100.79288,"sentiment":"neutral","sentiment_score":0.06828296991686027},{"text":"Thank you.","start":100.852875,"end":101.59287,"sentiment":"positive","sentiment_score":0.3971322029829025}],"sentiment":"neutral","sentiment_score":0.12252802537246184,"channel":0,"num_words":11,"start":97.65287,"end":101.59287},{"sentences":[{"text":"Okay.","start":101.16288,"end":101.66288,"sentiment":"neutral","sentiment_score":0.26860511302948},{"text":"Thank you.","start":101.72288,"end":102.36288,"sentiment":"positive","sentiment_score":0.44531720876693726},{"text":"Bye.","start":102.36288,"end":102.86288,"sentiment":"neutral","sentiment_score":0.22373154759407043}],"sentiment":"positive","sentiment_score":0.34574276953935623,"channel":1,"num_words":4,"start":101.16288,"end":102.86288},{"sentences":[{"text":"Mhmm.","start":103.172874,"end":103.672874,"sentiment":"neutral","sentiment_score":0.03718474134802818}],"sentiment":"neutral","sentiment_score":0.03718474134802818,"channel":0,"num_words":1,"start":103.172874,"end":103.672874}]},"summary":{"result":"success","short":"The customer calls CNG Systems and is directed to either the accounts or sales department by an automated message. The customer is then transferred to someone named reminded and asks for their mobile number, and after some back and forth, the customer is given a best contact number and decides to call that number."},"intents":{"segments":[{"text":"To help direct your call, please choose from one of the following options. For accounts, press 1. For sales, press 2. For operations, press 3. Or for all other inquiries, please press 4. Good afternoon.","start_word":3,"end_word":37,"intents":[{"intent":"Direct call","confidence_score":0.010877152}]}]},"sentiments":{"segments":[{"text":"Welcome to CNG. To help direct your call, please choose from one of the following options. For accounts, press 1. For sales, press 2. For operations, press 3. Or for all other inquiries, please press 4. Good afternoon. CNG Systems. Amanda speaking. Yes. Good afternoon. I'm looking for Sina. Sina's not in the office here. Let me just find out her mobile details. I'll just put you on hold just for a sec. Mhmm. Sure. Thank you. Yes. Are you there? Best contact number is 0415, Mhmm. 997555. Mhmm. Okay, Garrett. I'll try to call this number.","start_word":0,"end_word":96,"sentiment":"neutral","sentiment_score":0.06396695971488953},{"text":"Thank you.","start_word":97,"end_word":98,"sentiment":"positive","sentiment_score":0.3778365552425385},{"text":"Okay.","start_word":99,"end_word":99,"sentiment":"neutral","sentiment_score":0.26860511302948},{"text":"Thank you.","start_word":100,"end_word":101,"sentiment":"positive","sentiment_score":0.4362512230873108},{"text":"Bye. Mhmm.","start_word":102,"end_word":103,"sentiment":"neutral","sentiment_score":0.1231314018368721}],"average":{"sentiment":"neutral","sentiment_score":0.08175639164300612}}}}