{"metadata":{"transaction_key":"deprecated","request_id":"019efc95-fb80-7f30-8e92-817df74a5fb3","sha256":"21423e9bf6076c17f08075cec733f83d0fe446ab5626424614e14550cdc5c5d5","created":"2026-06-25T02:22:29.325Z","duration":26.639938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":77,"output_tokens":37},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":71,"output_tokens":71},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":71,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Thank you for calling the Australian Academy of Science. If you have a direct extension number, you may dial it at any time after pressing 0. Otherwise, please choose from one of the following options. For fellowship inquiries, press 1. For donations, press 2. For accounts payable and receivables, press 3. For media and communications inquiries, press 4.","confidence":1.0,"words":[{"word":"thank","start":2.0,"end":2.32,"confidence":0.52197266,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7403162121772766},{"word":"you","start":2.32,"end":2.56,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.737793505191803},{"word":"for","start":2.56,"end":2.8799999,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.6855085492134094},{"word":"calling","start":2.8799999,"end":3.28,"confidence":1.0,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.6813076138496399},{"word":"the","start":3.28,"end":3.6,"confidence":0.9223633,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.7616593837738037},{"word":"australian","start":3.6,"end":4.1,"confidence":1.0,"punctuated_word":"Australian","sentiment":"positive","sentiment_score":0.7054809331893921},{"word":"academy","start":4.4,"end":4.7999997,"confidence":0.99902344,"punctuated_word":"Academy","sentiment":"positive","sentiment_score":0.79286128282547},{"word":"of","start":4.7999997,"end":5.04,"confidence":0.99902344,"punctuated_word":"of","sentiment":"positive","sentiment_score":0.8333604335784912},{"word":"science","start":5.04,"end":5.54,"confidence":0.99609375,"punctuated_word":"Science.","sentiment":"positive","sentiment_score":0.7281748652458191},{"word":"if","start":5.7599998,"end":5.92,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.30033063888549805},{"word":"you","start":5.92,"end":6.08,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.14650402963161469},{"word":"have","start":6.08,"end":6.24,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.1525031179189682},{"word":"a","start":6.24,"end":6.3999996,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.1491447538137436},{"word":"direct","start":6.3999996,"end":6.8799996,"confidence":1.0,"punctuated_word":"direct","sentiment":"neutral","sentiment_score":0.10157839208841324},{"word":"extension","start":6.8799996,"end":7.3599997,"confidence":1.0,"punctuated_word":"extension","sentiment":"neutral","sentiment_score":0.05946885049343109},{"word":"number","start":7.3599997,"end":7.8599997,"confidence":0.9995117,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":0.10499481111764908},{"word":"you","start":7.9199996,"end":8.16,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.11168918013572691},{"word":"may","start":8.16,"end":8.4,"confidence":1.0,"punctuated_word":"may","sentiment":"neutral","sentiment_score":0.0953841283917427},{"word":"dial","start":8.4,"end":8.72,"confidence":1.0,"punctuated_word":"dial","sentiment":"neutral","sentiment_score":0.11744020879268646},{"word":"it","start":8.72,"end":8.96,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.12762151658535004},{"word":"at","start":8.96,"end":9.12,"confidence":0.99902344,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.15817809104919434},{"word":"any","start":9.12,"end":9.36,"confidence":0.9921875,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.18845349550247192},{"word":"time","start":9.36,"end":9.86,"confidence":0.9980469,"punctuated_word":"time","sentiment":"neutral","sentiment_score":0.19452330470085144},{"word":"after","start":10.24,"end":10.559999,"confidence":0.9970703,"punctuated_word":"after","sentiment":"neutral","sentiment_score":0.09974847733974455},{"word":"pressing","start":10.559999,"end":11.04,"confidence":1.0,"punctuated_word":"pressing","sentiment":"neutral","sentiment_score":0.06997115164995193},{"word":"0","start":11.04,"end":11.54,"confidence":0.9995117,"punctuated_word":"0.","sentiment":"neutral","sentiment_score":0.1699906587600708},{"word":"otherwise","start":11.679999,"end":12.179999,"confidence":1.0,"punctuated_word":"Otherwise,","sentiment":"neutral","sentiment_score":0.03705437481403351},{"word":"please","start":12.4,"end":12.719999,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.005537509918212891},{"word":"choose","start":12.719999,"end":13.04,"confidence":1.0,"punctuated_word":"choose","sentiment":"neutral","sentiment_score":0.018694058060646057},{"word":"from","start":13.04,"end":13.28,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.053272467106580734},{"word":"one","start":13.28,"end":13.5199995,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.023244068026542664},{"word":"of","start":13.5199995,"end":13.599999,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.0688614770770073},{"word":"the","start":13.599999,"end":13.759999,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.061780475080013275},{"word":"following","start":13.759999,"end":14.08,"confidence":1.0,"punctuated_word":"following","sentiment":"neutral","sentiment_score":0.056362900882959366},{"word":"options","start":14.08,"end":14.58,"confidence":1.0,"punctuated_word":"options.","sentiment":"neutral","sentiment_score":0.06088074669241905},{"word":"for","start":14.934999,"end":15.174999,"confidence":1.0,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.02725657075643539},{"word":"fellowship","start":15.174999,"end":15.674999,"confidence":0.9970703,"punctuated_word":"fellowship","sentiment":"neutral","sentiment_score":0.060769591480493546},{"word":"inquiries","start":15.735,"end":16.235,"confidence":0.99902344,"punctuated_word":"inquiries,","sentiment":"neutral","sentiment_score":0.030269436538219452},{"word":"press","start":16.615,"end":17.015,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":0.008937869220972061},{"word":"1","start":17.015,"end":17.515,"confidence":1.0,"punctuated_word":"1.","sentiment":"neutral","sentiment_score":0.07156333327293396},{"word":"for","start":17.654999,"end":17.895,"confidence":1.0,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.032749224454164505},{"word":"donations","start":17.895,"end":18.395,"confidence":0.9995117,"punctuated_word":"donations,","sentiment":"neutral","sentiment_score":0.04196544364094734},{"word":"press","start":18.855,"end":19.255,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":0.006079442799091339},{"word":"2","start":19.255,"end":19.735,"confidence":1.0,"punctuated_word":"2.","sentiment":"neutral","sentiment_score":0.04537363722920418},{"word":"for","start":19.735,"end":20.055,"confidence":1.0,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.02358023263514042},{"word":"accounts","start":20.055,"end":20.455,"confidence":1.0,"punctuated_word":"accounts","sentiment":"neutral","sentiment_score":0.015782296657562256},{"word":"payable","start":20.455,"end":20.955,"confidence":1.0,"punctuated_word":"payable","sentiment":"neutral","sentiment_score":0.03710047155618667},{"word":"and","start":21.015,"end":21.335,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.035292528569698334},{"word":"receivables","start":21.335,"end":21.835,"confidence":0.98339844,"punctuated_word":"receivables,","sentiment":"neutral","sentiment_score":0.04890723526477814},{"word":"press","start":22.215,"end":22.535,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":0.022168342024087902},{"word":"3","start":22.535,"end":23.035,"confidence":1.0,"punctuated_word":"3.","sentiment":"neutral","sentiment_score":0.06574702262878418},{"word":"for","start":23.095,"end":23.335,"confidence":1.0,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.03813762217760086},{"word":"media","start":23.335,"end":23.735,"confidence":1.0,"punctuated_word":"media","sentiment":"neutral","sentiment_score":0.020811226218938828},{"word":"and","start":23.735,"end":23.974998,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.059302762150764465},{"word":"communications","start":23.974998,"end":24.474998,"confidence":0.9951172,"punctuated_word":"communications","sentiment":"neutral","sentiment_score":0.03164267539978027},{"word":"inquiries","start":25.015,"end":25.515,"confidence":0.99902344,"punctuated_word":"inquiries,","sentiment":"neutral","sentiment_score":0.024277247488498688},{"word":"press","start":25.895,"end":26.215,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":0.019853416830301285},{"word":"4","start":26.215,"end":26.639938,"confidence":1.0,"punctuated_word":"4.","sentiment":"neutral","sentiment_score":0.0242924764752388}],"paragraphs":{"transcript":"\nThank you for calling the Australian Academy of Science. If you have a direct extension number, you may dial it at any time after pressing 0. Otherwise, please choose from one of the following options. For fellowship inquiries, press 1. For donations, press 2.\n\nFor accounts payable and receivables, press 3. For media and communications inquiries, press 4.","paragraphs":[{"sentences":[{"text":"Thank you for calling the Australian Academy of Science.","start":2.0,"end":5.54,"sentiment":"positive","sentiment_score":0.7407180865605673},{"text":"If you have a direct extension number, you may dial it at any time after pressing 0.","start":5.7599998,"end":11.54,"sentiment":"neutral","sentiment_score":0.13808969452100642},{"text":"Otherwise, please choose from one of the following options.","start":11.679999,"end":14.58,"sentiment":"neutral","sentiment_score":0.041623673091332115},{"text":"For fellowship inquiries, press 1.","start":14.934999,"end":17.515,"sentiment":"neutral","sentiment_score":0.03975936025381088},{"text":"For donations, press 2.","start":17.654999,"end":19.735,"sentiment":"neutral","sentiment_score":0.03154193703085184}],"sentiment":"neutral","sentiment_score":0.22076284529810603,"num_words":44,"start":2.0,"end":19.735},{"sentences":[{"text":"For accounts payable and receivables, press 3.","start":19.735,"end":23.035,"sentiment":"neutral","sentiment_score":0.03551116133374827},{"text":"For media and communications inquiries, press 4.","start":23.095,"end":26.639938,"sentiment":"neutral","sentiment_score":0.031188203820160458}],"sentiment":"neutral","sentiment_score":0.033349682576954365,"num_words":14,"start":19.735,"end":26.639938}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling the Australian Academy of Science. If you have a direct extension number, you may dial it at any time after pressing 0. Otherwise, please choose from one of the following options. For fellowship inquiries, press 1. For donations, press 2.\n\nFor accounts payable and receivables, press 3. For media and communications inquiries, press 4.","paragraphs":[{"sentences":[{"text":"Thank you for calling the Australian Academy of Science.","start":2.0,"end":5.54,"sentiment":"positive","sentiment_score":0.7407180865605673},{"text":"If you have a direct extension number, you may dial it at any time after pressing 0.","start":5.7599998,"end":11.54,"sentiment":"neutral","sentiment_score":0.13808969452100642},{"text":"Otherwise, please choose from one of the following options.","start":11.679999,"end":14.58,"sentiment":"neutral","sentiment_score":0.041623673091332115},{"text":"For fellowship inquiries, press 1.","start":14.934999,"end":17.515,"sentiment":"neutral","sentiment_score":0.03975936025381088},{"text":"For donations, press 2.","start":17.654999,"end":19.735,"sentiment":"neutral","sentiment_score":0.03154193703085184}],"sentiment":"neutral","sentiment_score":0.22076284529810603,"channel":1,"num_words":44,"start":2.0,"end":19.735},{"sentences":[{"text":"For accounts payable and receivables, press 3.","start":19.735,"end":23.035,"sentiment":"neutral","sentiment_score":0.03551116133374827},{"text":"For media and communications inquiries, press 4.","start":23.095,"end":26.639938,"sentiment":"neutral","sentiment_score":0.031188203820160458}],"sentiment":"neutral","sentiment_score":0.033349682576954365,"channel":1,"num_words":14,"start":19.735,"end":26.639938}]},"summary":{"result":"success","short":"The representative from the Australian Academy of Science provides options for the caller to choose from regarding their inquiry. They can press a direct extension number or choose from different options depending on their inquiry."},"intents":{"segments":[{"text":"Thank you for calling the Australian Academy of Science. If you have a direct extension number, you may dial it at any time after pressing 0. Otherwise, please choose from one of the following options.","start_word":1,"end_word":35,"intents":[{"intent":"Guide callers","confidence_score":0.52228296}]}]},"sentiments":{"segments":[{"text":"Thank you for calling the Australian Academy of Science.","start_word":0,"end_word":8,"sentiment":"positive","sentiment_score":0.739463746547699},{"text":"If you have a direct extension number, you may dial it at any time after pressing 0. Otherwise, please choose from one of the following options. For fellowship inquiries, press 1. For donations, press 2. For accounts payable and receivables, press 3. For media and communications inquiries, press 4.","start_word":9,"end_word":57,"sentiment":"neutral","sentiment_score":0.0694151297211647}],"average":{"sentiment":"neutral","sentiment_score":0.163788164165658}}}}