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The agent thanked Mary and made a note of it."},"intents":{"segments":[{"text":"Sunda, we are a cybersecurity company that runs an Sorry. AI powered I I don't SDR. I don't maintain all this network part. It's going to be a I no longer as a network administrator or network manager.","start_word":20,"end_word":57,"intents":[{"intent":"Update contact information","confidence_score":0.020594353}]}]},"sentiments":{"segments":[{"text":"Speaking. Yes.","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":0.07626436650753021},{"text":"Hi. Good afternoon. Sunda, this is Mary calling from Vigilance AI. I hope you're doing well.","start_word":2,"end_word":17,"sentiment":"positive","sentiment_score":0.4487266540527344},{"text":"Yep. Yes. Sunda, we are a cybersecurity company that runs an Sorry. AI powered I I don't SDR. I don't maintain all this network part. It's going to be a I no longer as a network administrator or network manager. Oh, I Thank you. see.","start_word":18,"end_word":62,"sentiment":"neutral","sentiment_score":-0.09823203086853027},{"text":"Thank Alright.","start_word":63,"end_word":64,"sentiment":"positive","sentiment_score":0.35690322518348694},{"text":"you. Bye I'll bye. make a note of it.","start_word":65,"end_word":73,"sentiment":"neutral","sentiment_score":0.2188706398010254},{"text":"Thank you.","start_word":74,"end_word":75,"sentiment":"positive","sentiment_score":0.3520166277885437}],"average":{"sentiment":"neutral","sentiment_score":0.0971167727214534}}}}