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Thanks for calling Pete's Pizzas. This is Wanda, the AI ordering assistant. What can I get cooking for you? Of course.\n\nWhich type of large pizzas would you like? We've got margarita, pepperoni, Hawaiian supreme, meat lovers, vegetarian, BBQ chicken, and spicy biavola. Great choice. You'd like four large margheritas. Anything else for you today?\n\nYour total comes to $88. Would you like to pick that up or have it delivered? Great. Could I have your name and a callback number, please? Thanks, Daniel.\n\nYour order is set for pickup $88. We'll have it ready for you. See you soon. All set, Dan.","paragraphs":[{"sentences":[{"text":"Hi there.","start":2.72,"end":3.46,"sentiment":"neutral","sentiment_score":0.2964228242635727},{"text":"Thanks for calling Pete's Pizzas.","start":3.52,"end":4.98,"sentiment":"positive","sentiment_score":0.5934019804000854},{"text":"This is Wanda, the AI ordering assistant.","start":5.12,"end":7.12,"sentiment":"positive","sentiment_score":0.4514659345149994},{"text":"What can I get cooking for you?","start":7.12,"end":8.74,"sentiment":"neutral","sentiment_score":0.3082682809659413},{"text":"Of course.","start":13.375,"end":14.115,"sentiment":"neutral","sentiment_score":0.07059598341584206}],"sentiment":"positive","sentiment_score":0.39213856633590616,"num_words":23,"start":2.72,"end":14.115},{"sentences":[{"text":"Which type of large pizzas would you like?","start":14.255,"end":16.255001,"sentiment":"neutral","sentiment_score":0.05295170983299613},{"text":"We've got margarita, pepperoni, Hawaiian supreme, meat lovers, vegetarian, BBQ chicken, and spicy biavola.","start":16.255001,"end":22.915,"sentiment":"neutral","sentiment_score":0.18956136597054346},{"text":"Great choice.","start":23.215,"end":23.955,"sentiment":"positive","sentiment_score":0.7323413193225861},{"text":"You'd like four large margheritas.","start":24.015,"end":25.555,"sentiment":"positive","sentiment_score":0.3881937265396118},{"text":"Anything else for you today?","start":25.935001,"end":27.395,"sentiment":"neutral","sentiment_score":0.1797514945268631}],"sentiment":"neutral","sentiment_score":0.217114163124386,"num_words":34,"start":14.255,"end":27.395},{"sentences":[{"text":"Your total comes to $88.","start":31.91,"end":33.77,"sentiment":"neutral","sentiment_score":0.09074875265359879},{"text":"Would you like to pick that up or have it delivered?","start":33.99,"end":36.489998,"sentiment":"neutral","sentiment_score":0.048572623932903465},{"text":"Great.","start":40.005,"end":40.505,"sentiment":"neutral","sentiment_score":0.29233792424201965},{"text":"Could I have your name and a callback number, please?","start":40.725002,"end":43.305,"sentiment":"neutral","sentiment_score":0.12271377444267273},{"text":"Thanks, Daniel.","start":50.325,"end":51.145,"sentiment":"positive","sentiment_score":0.3828839957714081}],"sentiment":"neutral","sentiment_score":0.11287194092212052,"num_words":29,"start":31.91,"end":51.145},{"sentences":[{"text":"Your order is set for pickup $88.","start":51.205,"end":53.705,"sentiment":"positive","sentiment_score":0.3837346647466932},{"text":"We'll have it ready for you.","start":54.17,"end":55.449997,"sentiment":"positive","sentiment_score":0.4773314694563548},{"text":"See you soon.","start":55.449997,"end":56.269997,"sentiment":"positive","sentiment_score":0.3681228260199229},{"text":"All set, Dan.","start":62.57,"end":63.629997,"sentiment":"neutral","sentiment_score":0.2826813956101735}],"sentiment":"positive","sentiment_score":0.3948707439397511,"num_words":19,"start":51.205,"end":63.629997}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi there. Thanks for calling Pete's Pizzas. This is Wanda, the AI ordering assistant. What can I get cooking for you?\n\nChannel 0: Hey. Can I get four large pizzas?\n\nChannel 1: Of course. Which type of large pizzas would you like? We've got margarita, pepperoni, Hawaiian\n\nChannel 0: Margarita.\n\nChannel 1: supreme, meat lovers, vegetarian, BBQ chicken, and spicy biavola. Great choice. You'd like four large margheritas. Anything else for you today?\n\nChannel 0: Nope. That's all. Thanks.\n\nChannel 1: Your total comes to $88. Would you like to pick that up or have it delivered?\n\nChannel 0: Pickup.\n\nChannel 1: Great. Could I have your name and a callback number, please?\n\nChannel 0: Yeah. Daniel. Phone number is 0424724429.\n\nChannel 1: Thanks, Daniel. Your order is set for pickup $88. We'll have it ready for you. See you soon.\n\nChannel 0: Thank you.\n\nChannel 1: All set, Dan.","paragraphs":[{"sentences":[{"text":"Hi there.","start":2.72,"end":3.46,"sentiment":"neutral","sentiment_score":0.2964228242635727},{"text":"Thanks for calling Pete's Pizzas.","start":3.52,"end":4.98,"sentiment":"positive","sentiment_score":0.5934019804000854},{"text":"This is Wanda, the AI ordering assistant.","start":5.12,"end":7.12,"sentiment":"positive","sentiment_score":0.4514659345149994},{"text":"What can I get cooking for you?","start":7.12,"end":8.74,"sentiment":"neutral","sentiment_score":0.3082682809659413}],"sentiment":"positive","sentiment_score":0.42276166947115035,"channel":1,"num_words":21,"start":2.72,"end":8.74},{"sentences":[{"text":"Hey.","start":9.28,"end":9.44,"sentiment":"neutral","sentiment_score":0.05097295343875885},{"text":"Can I get four large pizzas?","start":9.44,"end":10.98,"sentiment":"neutral","sentiment_score":0.04632619892557462}],"sentiment":"neutral","sentiment_score":0.046990020998886654,"channel":0,"num_words":7,"start":9.28,"end":10.98},{"sentences":[{"text":"Of course.","start":13.375,"end":14.115,"sentiment":"neutral","sentiment_score":0.07059598341584206},{"text":"Which type of large pizzas would you like?","start":14.255,"end":16.255001,"sentiment":"neutral","sentiment_score":0.05295170983299613},{"text":"We've got margarita, pepperoni, Hawaiian","start":16.255001,"end":18.595001,"sentiment":"neutral","sentiment_score":0.1288922220468521}],"sentiment":"neutral","sentiment_score":0.08061778371532759,"channel":1,"num_words":15,"start":13.375,"end":18.595001},{"sentences":[{"text":"Margarita.","start":18.445,"end":18.945,"sentiment":"neutral","sentiment_score":0.17979945242404938}],"sentiment":"neutral","sentiment_score":0.17979945242404938,"channel":0,"num_words":1,"start":18.445,"end":18.945},{"sentences":[{"text":"supreme, meat lovers, vegetarian, BBQ chicken, and spicy biavola.","start":18.655,"end":22.915,"sentiment":"neutral","sentiment_score":0.22326644592814976},{"text":"Great choice.","start":23.215,"end":23.955,"sentiment":"positive","sentiment_score":0.7323413193225861},{"text":"You'd like four large margheritas.","start":24.015,"end":25.555,"sentiment":"positive","sentiment_score":0.3881937265396118},{"text":"Anything else for you today?","start":25.935001,"end":27.395,"sentiment":"neutral","sentiment_score":0.1797514945268631}],"sentiment":"neutral","sentiment_score":0.30065746463480447,"channel":1,"num_words":21,"start":18.655,"end":27.395},{"sentences":[{"text":"Nope.","start":27.885,"end":28.125,"sentiment":"neutral","sentiment_score":0.017613857984542847},{"text":"That's all.","start":28.125,"end":28.605,"sentiment":"neutral","sentiment_score":0.0580882728099823},{"text":"Thanks.","start":28.605,"end":29.105,"sentiment":"neutral","sentiment_score":0.29093098640441895}],"sentiment":"neutral","sentiment_score":0.1061803475022316,"channel":0,"num_words":4,"start":27.885,"end":29.105},{"sentences":[{"text":"Your total comes to $88.","start":31.91,"end":33.77,"sentiment":"neutral","sentiment_score":0.09074875265359879},{"text":"Would you like to pick that up or have it delivered?","start":33.99,"end":36.489998,"sentiment":"neutral","sentiment_score":0.048572623932903465}],"sentiment":"neutral","sentiment_score":0.06175266415812075,"channel":1,"num_words":16,"start":31.91,"end":36.489998},{"sentences":[{"text":"Pickup.","start":37.12,"end":37.62,"sentiment":"neutral","sentiment_score":0.06957578659057617}],"sentiment":"neutral","sentiment_score":0.06957578659057617,"channel":0,"num_words":1,"start":37.12,"end":37.62},{"sentences":[{"text":"Great.","start":40.005,"end":40.505,"sentiment":"neutral","sentiment_score":0.29233792424201965},{"text":"Could I have your name and a callback number, please?","start":40.725002,"end":43.305,"sentiment":"neutral","sentiment_score":0.12271377444267273}],"sentiment":"neutral","sentiment_score":0.1381341516971588,"channel":1,"num_words":11,"start":40.005,"end":43.305},{"sentences":[{"text":"Yeah.","start":43.954998,"end":44.274998,"sentiment":"neutral","sentiment_score":0.04358477145433426},{"text":"Daniel.","start":44.274998,"end":44.774998,"sentiment":"neutral","sentiment_score":0.038685500621795654},{"text":"Phone number is 0424724429.","start":45.155,"end":49.015,"sentiment":"neutral","sentiment_score":0.050749396905303}],"sentiment":"neutral","sentiment_score":0.04754464328289032,"channel":0,"num_words":6,"start":43.954998,"end":49.015},{"sentences":[{"text":"Thanks, Daniel.","start":50.325,"end":51.145,"sentiment":"positive","sentiment_score":0.3828839957714081},{"text":"Your order is set for pickup $88.","start":51.205,"end":53.705,"sentiment":"positive","sentiment_score":0.3837346647466932},{"text":"We'll have it ready for you.","start":54.17,"end":55.449997,"sentiment":"positive","sentiment_score":0.4773314694563548},{"text":"See you soon.","start":55.449997,"end":56.269997,"sentiment":"positive","sentiment_score":0.3681228260199229}],"sentiment":"positive","sentiment_score":0.41223710775375366,"channel":1,"num_words":18,"start":50.325,"end":56.269997},{"sentences":[{"text":"Thank you.","start":59.932938,"end":60.592937,"sentiment":"positive","sentiment_score":0.5411231815814972}],"sentiment":"positive","sentiment_score":0.5411231815814972,"channel":0,"num_words":2,"start":59.932938,"end":60.592937},{"sentences":[{"text":"All set, Dan.","start":62.57,"end":63.629997,"sentiment":"neutral","sentiment_score":0.2826813956101735}],"sentiment":"neutral","sentiment_score":0.2826813956101735,"channel":1,"num_words":3,"start":62.57,"end":63.629997}]},"summary":{"result":"success","short":"The customer called Pete's Pizzas to place an order for four large pizzas. The agent, Wanda, offers several types of pizzas and takes the customer's order for pickup. The customer provides their name and callback number, and the order is confirmed for pickup in the future."},"intents":{"segments":[{"text":"Can I get four large pizzas? Of course. Which type of large pizzas would you like? We've got margarita, pepperoni, Hawaiian Margarita. supreme, meat lovers, vegetarian, BBQ chicken, and spicy biavola. Great choice.","start_word":22,"end_word":54,"intents":[{"intent":"Order pizza","confidence_score":0.34413898}]}]},"sentiments":{"segments":[{"text":"Hi there.","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":0.3064965605735779},{"text":"Thanks for calling Pete's Pizzas. This is Wanda, the AI ordering assistant.","start_word":2,"end_word":13,"sentiment":"positive","sentiment_score":0.5219533443450928},{"text":"What can I get cooking for you? Hey. Can I get four large pizzas? Of course. Which type of large pizzas would you like? We've got margarita, pepperoni, Hawaiian Margarita. supreme, meat lovers, vegetarian, BBQ chicken, and spicy biavola.","start_word":14,"end_word":52,"sentiment":"neutral","sentiment_score":0.15575231611728668},{"text":"Great choice. You'd like four large margheritas.","start_word":53,"end_word":59,"sentiment":"positive","sentiment_score":0.44209522008895874},{"text":"Anything else for you today? Nope. That's all. Thanks. Your total comes to $88. Would you like to pick that up or have it delivered? Pickup. Great. Could I have your name and a callback number, please? Yeah. Daniel. Phone number is 0424724429.","start_word":60,"end_word":102,"sentiment":"neutral","sentiment_score":0.0945938602089882},{"text":"Thanks, Daniel. Your order is set for pickup $88. We'll have it ready for you. See you soon. Thank you.","start_word":103,"end_word":122,"sentiment":"positive","sentiment_score":0.42432671785354614},{"text":"All set, Dan.","start_word":123,"end_word":125,"sentiment":"neutral","sentiment_score":0.32224902510643005}],"average":{"sentiment":"neutral","sentiment_score":0.23491681726967417}}}}