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Thank you.\n\nBye.","paragraphs":[{"sentences":[{"text":"Lion Fleet.","start":4.3199997,"end":4.88,"sentiment":"neutral","sentiment_score":0.015875576063990593},{"text":"This is Jay.","start":4.88,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.019228187079230945},{"text":"Hi.","start":8.32,"end":8.82,"sentiment":"neutral","sentiment_score":0.1231960654258728},{"text":"Yes.","start":10.48,"end":10.98,"sentiment":"neutral","sentiment_score":0.019550558179616928},{"text":"What was your name?","start":11.2,"end":12.0,"sentiment":"neutral","sentiment_score":0.007964837830513716}],"sentiment":"neutral","sentiment_score":0.024003789844838055,"num_words":11,"start":4.3199997,"end":12.0},{"sentences":[{"text":"Sorry.","start":12.0,"end":12.5,"sentiment":"neutral","sentiment_score":-0.023862585425376892},{"text":"Ronald from Cloud Solution IT.","start":17.175,"end":19.015,"sentiment":"neutral","sentiment_score":0.015841479413211346},{"text":"No worries.","start":19.015,"end":19.494999,"sentiment":"neutral","sentiment_score":0.033748190850019455},{"text":"I'll give him a call and see if he's available.","start":19.494999,"end":21.435,"sentiment":"neutral","sentiment_score":0.025881653279066087},{"text":"No worries.","start":22.855,"end":23.595,"sentiment":"neutral","sentiment_score":0.062353746965527534}],"sentiment":"neutral","sentiment_score":0.025318261003121734,"num_words":20,"start":12.0,"end":23.595},{"sentences":[{"text":"Roland, you still there?","start":44.665,"end":45.805,"sentiment":"neutral","sentiment_score":-0.0014514499343931675},{"text":"Yep.","start":47.145,"end":47.545,"sentiment":"neutral","sentiment_score":0.004779372364282608},{"text":"Adam just asked if I could take a message if that's okay.","start":47.545,"end":50.125,"sentiment":"neutral","sentiment_score":-0.035439355919758476},{"text":"Okay.","start":55.85,"end":56.17,"sentiment":"neutral","sentiment_score":-0.035710424184799194},{"text":"Yep.","start":56.17,"end":56.67,"sentiment":"neutral","sentiment_score":-0.03705320507287979}],"sentiment":"neutral","sentiment_score":-0.026266438298319515,"num_words":19,"start":44.665,"end":56.67},{"sentences":[{"text":"Yeah.","start":59.37,"end":59.69,"sentiment":"neutral","sentiment_score":0.03572199493646622},{"text":"No worries.","start":59.69,"end":60.17,"sentiment":"neutral","sentiment_score":0.10445312410593033},{"text":"Sounds good.","start":60.17,"end":60.91,"sentiment":"neutral","sentiment_score":0.302672415971756},{"text":"Perfect.","start":62.41,"end":62.81,"sentiment":"positive","sentiment_score":0.5371330976486206},{"text":"Thank you.","start":62.81,"end":63.37,"sentiment":"positive","sentiment_score":0.5140496492385864}],"sentiment":"neutral","sentiment_score":0.30190068390220404,"num_words":8,"start":59.37,"end":63.37},{"sentences":[{"text":"Bye.","start":63.37,"end":63.87,"sentiment":"neutral","sentiment_score":0.27908894419670105}],"sentiment":"neutral","sentiment_score":0.27908894419670105,"num_words":1,"start":63.37,"end":63.87}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Lion Fleet. This is Jay.\n\nChannel 0: Hi. Yeah. Good morning. May I\n\nChannel 1: Hi.\n\nChannel 0: speak with Adam? Adam Bradley?\n\nChannel 1: Yes. What was your name? Sorry.\n\nChannel 0: Yep. Ronald from Cloud Solution IT.\n\nChannel 1: Ronald from Cloud Solution IT. No worries. I'll give him a call and see if he's available.\n\nChannel 0: Alright. Thank you.\n\nChannel 1: No worries. Roland, you still there?\n\nChannel 0: Yep. I am.\n\nChannel 1: Yep. Adam just asked if I could take a message if that's okay.\n\nChannel 0: Our actually, this is regarding the postponed meeting last year. If\n\nChannel 1: Okay.\n\nChannel 0: he's\n\nChannel 1: Yep.\n\nChannel 0: not available, maybe I'll just send him an email.\n\nChannel 1: Yeah. No worries. Sounds good.\n\nChannel 0: Alright. Thank you.\n\nChannel 1: Perfect. Thank you. Bye.\n\nChannel 0: Alright. Bye bye.","paragraphs":[{"sentences":[{"text":"Lion Fleet.","start":4.3199997,"end":4.88,"sentiment":"neutral","sentiment_score":0.015875576063990593},{"text":"This is Jay.","start":4.88,"end":5.7799997,"sentiment":"neutral","sentiment_score":0.019228187079230945}],"sentiment":"neutral","sentiment_score":0.017887142673134803,"channel":1,"num_words":5,"start":4.3199997,"end":5.7799997},{"sentences":[{"text":"Hi.","start":6.56,"end":6.7999997,"sentiment":"neutral","sentiment_score":0.10832276940345764},{"text":"Yeah.","start":6.7999997,"end":7.04,"sentiment":"neutral","sentiment_score":0.15178799629211426},{"text":"Good morning.","start":7.04,"end":7.7,"sentiment":"positive","sentiment_score":0.33705200254917145},{"text":"May 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The agent, Jay, informs him that Adam is not available and offers to send an email instead. They discuss a postponed meeting from the previous year and the agent agrees to do so. The call ends with the agent thanking Ronald and saying goodbye."},"intents":{"segments":[{"text":"I'll give him a call and see if he's available. Alright.","start_word":36,"end_word":46,"intents":[{"intent":"Call adam","confidence_score":0.007798736}]},{"text":"Adam just asked if I could take a message if that's okay.","start_word":59,"end_word":70,"intents":[{"intent":"Take a message","confidence_score":0.44600907}]},{"text":"not available, maybe I'll just send him an email. Yeah.","start_word":85,"end_word":94,"intents":[{"intent":"Send an email","confidence_score":0.77156025}]}]},"sentiments":{"segments":[{"text":"Lion Fleet. This is Jay. Hi. Yeah. Good morning. May I speak Hi. with Adam? Adam Bradley? Yes. What was your name? Sorry. Yep. Ronald from Cloud Solution IT. Ronald from Cloud Solution IT. 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