{"metadata":{"transaction_key":"deprecated","request_id":"019e4366-d56a-7352-9e25-873d8319e758","sha256":"af44f8e87cce2cafa719c6ebb5d048b315d2ec82eebcf978c7e6f61d59522959","created":"2026-05-20T03:21:14.673Z","duration":20.951937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":34,"output_tokens":34},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":34,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"Can I place an order?","confidence":0.9980469,"words":[{"word":"can","start":9.5199995,"end":9.76,"confidence":0.7734375,"punctuated_word":"Can","sentiment":"positive","sentiment_score":0.35086262226104736},{"word":"i","start":9.76,"end":10.08,"confidence":1.0,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.3727344870567322},{"word":"place","start":10.08,"end":10.32,"confidence":0.9980469,"punctuated_word":"place","sentiment":"neutral","sentiment_score":0.3008044958114624},{"word":"an","start":10.32,"end":10.48,"confidence":0.9941406,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.26608866453170776},{"word":"order","start":10.48,"end":10.98,"confidence":0.99902344,"punctuated_word":"order?","sentiment":"neutral","sentiment_score":0.29334786534309387}],"paragraphs":{"transcript":"\nCan I place an order?","paragraphs":[{"sentences":[{"text":"Can I place an order?","start":9.5199995,"end":10.98,"sentiment":"neutral","sentiment_score":0.31676762700080874}],"sentiment":"neutral","sentiment_score":0.31676762700080874,"num_words":5,"start":9.5199995,"end":10.98}]}}]},{"alternatives":[{"transcript":"Thanks for calling Pete's Pizzas. What can we get you started with? Of course. What would you like to order today?","confidence":1.0,"words":[{"word":"thanks","start":4.24,"end":4.64,"confidence":0.28393555,"punctuated_word":"Thanks","sentiment":"positive","sentiment_score":0.903549075126648},{"word":"for","start":4.64,"end":4.7999997,"confidence":0.9970703,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.8758448958396912},{"word":"calling","start":4.7999997,"end":5.12,"confidence":1.0,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.8933669924736023},{"word":"pete's","start":5.12,"end":5.52,"confidence":0.99365234,"punctuated_word":"Pete's","sentiment":"positive","sentiment_score":0.8081586360931396},{"word":"pizzas","start":5.52,"end":6.02,"confidence":0.9822998,"punctuated_word":"Pizzas.","sentiment":"positive","sentiment_score":0.8012706637382507},{"word":"what","start":6.16,"end":6.3999996,"confidence":1.0,"punctuated_word":"What","sentiment":"positive","sentiment_score":0.8365448713302612},{"word":"can","start":6.3999996,"end":6.64,"confidence":1.0,"punctuated_word":"can","sentiment":"positive","sentiment_score":0.7504584789276123},{"word":"we","start":6.64,"end":6.72,"confidence":1.0,"punctuated_word":"we","sentiment":"positive","sentiment_score":0.7372424006462097},{"word":"get","start":6.72,"end":6.8799996,"confidence":1.0,"punctuated_word":"get","sentiment":"positive","sentiment_score":0.7845374941825867},{"word":"you","start":6.8799996,"end":7.04,"confidence":0.99902344,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.7874740362167358},{"word":"started","start":7.04,"end":7.44,"confidence":1.0,"punctuated_word":"started","sentiment":"positive","sentiment_score":0.7616169452667236},{"word":"with","start":7.44,"end":7.94,"confidence":0.99902344,"punctuated_word":"with?","sentiment":"positive","sentiment_score":0.7020376920700073},{"word":"of","start":14.006875,"end":14.166875,"confidence":1.0,"punctuated_word":"Of","sentiment":"neutral","sentiment_score":0.32212409377098083},{"word":"course","start":14.166875,"end":14.646875,"confidence":0.87890625,"punctuated_word":"course.","sentiment":"neutral","sentiment_score":0.31173110008239746},{"word":"what","start":14.646875,"end":14.806875,"confidence":1.0,"punctuated_word":"What","sentiment":"neutral","sentiment_score":0.32127273082733154},{"word":"would","start":14.806875,"end":15.046875,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.2153932750225067},{"word":"you","start":15.046875,"end":15.126875,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.24592527747154236},{"word":"like","start":15.126875,"end":15.366875,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.17245875298976898},{"word":"to","start":15.366875,"end":15.526875,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.19547590613365173},{"word":"order","start":15.526875,"end":15.766874,"confidence":1.0,"punctuated_word":"order","sentiment":"neutral","sentiment_score":0.15277141332626343},{"word":"today","start":15.766874,"end":16.266874,"confidence":1.0,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.13072118163108826}],"paragraphs":{"transcript":"\nThanks for calling Pete's Pizzas. What can we get you started with? Of course. What would you like to order today?","paragraphs":[{"sentences":[{"text":"Thanks for calling Pete's Pizzas.","start":4.24,"end":6.02,"sentiment":"positive","sentiment_score":0.8564380526542663},{"text":"What can we get you started with?","start":6.16,"end":7.94,"sentiment":"positive","sentiment_score":0.7657017026628766},{"text":"Of course.","start":14.006875,"end":14.646875,"sentiment":"neutral","sentiment_score":0.31692759692668915},{"text":"What would you like to order today?","start":14.646875,"end":16.266874,"sentiment":"neutral","sentiment_score":0.20485979105745042}],"sentiment":"positive","sentiment_score":0.557617900627,"num_words":21,"start":4.24,"end":16.266874}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thanks for calling Pete's Pizzas. What can we get you started with?\n\nChannel 0: Can I place an order?\n\nChannel 1: Of course. What would you like to order today?","paragraphs":[{"sentences":[{"text":"Thanks for calling Pete's Pizzas.","start":4.24,"end":6.02,"sentiment":"positive","sentiment_score":0.8564380526542663},{"text":"What can we get you started with?","start":6.16,"end":7.94,"sentiment":"positive","sentiment_score":0.7657017026628766}],"sentiment":"positive","sentiment_score":0.803508515159289,"channel":1,"num_words":12,"start":4.24,"end":7.94},{"sentences":[{"text":"Can I place an order?","start":9.5199995,"end":10.98,"sentiment":"neutral","sentiment_score":0.31676762700080874}],"sentiment":"neutral","sentiment_score":0.31676762700080874,"channel":0,"num_words":5,"start":9.5199995,"end":10.98},{"sentences":[{"text":"Of course.","start":14.006875,"end":14.646875,"sentiment":"neutral","sentiment_score":0.31692759692668915},{"text":"What would you like to order today?","start":14.646875,"end":16.266874,"sentiment":"neutral","sentiment_score":0.20485979105745042}],"sentiment":"neutral","sentiment_score":0.22976374791728127,"channel":1,"num_words":9,"start":14.006875,"end":16.266874}]},"summary":{"result":"success","short":"Thanks for calling Pete's Pizzas. What can we get you started with? Can I place an order? Of course. What would you like to order today?"},"intents":{"segments":[{"text":"Of course. What would you like to order today?","start_word":17,"end_word":25,"intents":[{"intent":"Place order","confidence_score":0.47109997}]}]},"sentiments":{"segments":[{"text":"Thanks for calling Pete's Pizzas. What can we get you started with?","start_word":0,"end_word":11,"sentiment":"positive","sentiment_score":0.797823429107666},{"text":"Can I place an order? Of course. What would you like to order today?","start_word":12,"end_word":25,"sentiment":"neutral","sentiment_score":0.26579931378364563}],"average":{"sentiment":"positive","sentiment_score":0.531811377581428}}}}