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The customer, Ronald, asks if Damien can call back in the afternoon and Damien agrees to do so atamsure. They exchange pleasantries and end the call."},"intents":{"segments":[{"text":"Are you able to give me a call this afternoon? Yeah.","start_word":33,"end_word":43,"intents":[{"intent":"Schedule call","confidence_score":0.4960082}]}]},"sentiments":{"segments":[{"text":"Hello. Damien Singh. Yeah. Hello?","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.036621201783418655},{"text":"Good morning.","start_word":5,"end_word":6,"sentiment":"positive","sentiment_score":0.35989853739738464},{"text":"Yep. Hi. Damien, it's Ronald from Cloud Solution IT. Oh, How are yeah. you doing today? Yeah. Good. I I can't really talk at the moment. Are you able to give me a call this afternoon? Yeah. Okay. I'll call you back this afternoon, sir. Okay. Maybe about 02:00 or something? Oh, yeah. Okay. That that that Thank would be you.","start_word":7,"end_word":67,"sentiment":"neutral","sentiment_score":0.065922811627388},{"text":"fine, sir. Thank Take you, man. care.","start_word":68,"end_word":74,"sentiment":"positive","sentiment_score":0.5149713158607483},{"text":"Bye. Alright. Alright. Bye bye.","start_word":75,"end_word":79,"sentiment":"neutral","sentiment_score":0.18247787654399872}],"average":{"sentiment":"neutral","sentiment_score":0.12561401084617332}}}}