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Thank you so much for calling your cell accounts. How may I help you today? Sure. I would love to transfer you to our tech team who could assist you in changing your plan.\n\nAnd I'll just need to pull out your account here. What is your phone number and your full name? Thank you so much. Nice to have you on the line, mister Duneau. So if you could stay on the line, I'll just transfer the call to tech team who could assist you in changing or modifying your plan.\n\nOkay? 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First, I want to change my plan. Can you help me with that? So my name is Dhunav Dore, and mobile number is 0434909162. Okay. Perfect. 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I'm calling regarding two things. First, I want to change my plan. Can you help me with that? So my name is Dhunav Dore, and mobile number is 0434909162. Okay.\n\nPerfect. Thank you.","paragraphs":[{"sentences":[{"text":"So I'm calling regarding two things.","start":7.2,"end":9.78,"sentiment":"neutral","sentiment_score":0.026641206815838814},{"text":"First, I want to change my plan.","start":10.16,"end":12.34,"sentiment":"neutral","sentiment_score":0.03188973159662315},{"text":"Can you help me with that?","start":15.474999,"end":16.935,"sentiment":"neutral","sentiment_score":0.10727480798959732},{"text":"So my name is Dhunav Dore, and mobile number is 0434909162.","start":29.88,"end":42.62,"sentiment":"neutral","sentiment_score":0.04901034554297274},{"text":"Okay.","start":56.355,"end":56.755,"sentiment":"neutral","sentiment_score":0.2712504267692566}],"sentiment":"neutral","sentiment_score":0.05926091734680437,"num_words":31,"start":7.2,"end":56.755},{"sentences":[{"text":"Perfect.","start":56.755,"end":57.255,"sentiment":"positive","sentiment_score":0.6090219616889954},{"text":"Thank you.","start":58.32694,"end":59.786938,"sentiment":"positive","sentiment_score":0.48783762753009796}],"sentiment":"positive","sentiment_score":0.5282324055830637,"num_words":3,"start":56.755,"end":59.786938}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Thank you so much for calling your cell accounts. How may I help you today?\n\nChannel 1: So I'm calling regarding two things. First, I want to change my plan. Can you help me with that?\n\nChannel 0: Sure. I would love to transfer you to our tech team who could assist you in changing your plan. And I'll just need to pull out your account here. What is your phone number and your full name?\n\nChannel 1: So my name is Dhunav Dore, and mobile number is 0434909162.\n\nChannel 0: Thank you so much. Nice to have you on the line, mister Duneau. So if you could stay on the line, I'll just transfer the call to tech team who could assist you in changing or modifying your plan. Okay?\n\nChannel 1: Okay. Perfect.\n\nChannel 0: Thank you.\n\nChannel 1: Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.71999997,"end":1.04,"sentiment":"positive","sentiment_score":0.35394853353500366},{"text":"Thank you so much for calling your cell accounts.","start":1.04,"end":3.4399998,"sentiment":"positive","sentiment_score":0.701452374458313},{"text":"How may I help you today?","start":3.4399998,"end":4.74,"sentiment":"positive","sentiment_score":0.5842377543449402}],"sentiment":"positive","sentiment_score":0.6357779018580914,"channel":0,"num_words":16,"start":0.71999997,"end":4.74},{"sentences":[{"text":"So I'm calling regarding two things.","start":7.2,"end":9.78,"sentiment":"neutral","sentiment_score":0.026641206815838814},{"text":"First, I want to change my plan.","start":10.16,"end":12.34,"sentiment":"neutral","sentiment_score":0.03188973159662315},{"text":"Can you help me with that?","start":15.474999,"end":16.935,"sentiment":"neutral","sentiment_score":0.10727480798959732}],"sentiment":"neutral","sentiment_score":0.05403811631626204,"channel":1,"num_words":19,"start":7.2,"end":16.935},{"sentences":[{"text":"Sure.","start":18.095,"end":18.415,"sentiment":"neutral","sentiment_score":0.27427127957344055},{"text":"I would love to transfer you to our tech team who could assist you in changing your plan.","start":18.415,"end":24.175,"sentiment":"positive","sentiment_score":0.4228408286968867},{"text":"And I'll just need to pull out your account here.","start":24.175,"end":26.435,"sentiment":"neutral","sentiment_score":0.17396485507488252},{"text":"What is your phone number and your full name?","start":26.494999,"end":29.075,"sentiment":"neutral","sentiment_score":0.062396309028069176}],"sentiment":"neutral","sentiment_score":0.268068987582075,"channel":0,"num_words":38,"start":18.095,"end":29.075},{"sentences":[{"text":"So my name is Dhunav Dore, and mobile number is 0434909162.","start":29.88,"end":42.62,"sentiment":"neutral","sentiment_score":0.04901034554297274}],"sentiment":"neutral","sentiment_score":0.04901034554297274,"channel":1,"num_words":11,"start":29.88,"end":42.62},{"sentences":[{"text":"Thank you so much.","start":43.055,"end":44.175,"sentiment":"positive","sentiment_score":0.7249385118484497},{"text":"Nice to have you on the line, mister Duneau.","start":44.175,"end":46.355,"sentiment":"positive","sentiment_score":0.7507295078701444},{"text":"So if you could stay on the line, I'll just transfer the call to tech team who could assist you in changing or modifying your plan.","start":46.894997,"end":55.055,"sentiment":"positive","sentiment_score":0.3370545053711304},{"text":"Okay?","start":55.055,"end":55.555,"sentiment":"neutral","sentiment_score":0.2526504099369049}],"sentiment":"positive","sentiment_score":0.4668096791952848,"channel":0,"num_words":40,"start":43.055,"end":55.555},{"sentences":[{"text":"Okay.","start":56.355,"end":56.755,"sentiment":"neutral","sentiment_score":0.2712504267692566},{"text":"Perfect.","start":56.755,"end":57.255,"sentiment":"positive","sentiment_score":0.6090219616889954}],"sentiment":"positive","sentiment_score":0.440136194229126,"channel":1,"num_words":2,"start":56.355,"end":57.255},{"sentences":[{"text":"Thank you.","start":57.214996,"end":58.114998,"sentiment":"positive","sentiment_score":0.5993527173995972}],"sentiment":"positive","sentiment_score":0.5993527173995972,"channel":0,"num_words":2,"start":57.214996,"end":58.114998},{"sentences":[{"text":"Thank you.","start":58.32694,"end":59.786938,"sentiment":"positive","sentiment_score":0.48783762753009796}],"sentiment":"positive","sentiment_score":0.48783762753009796,"channel":1,"num_words":2,"start":58.32694,"end":59.786938}]},"summary":{"result":"success","short":"The customer called about changing their plan and was transferred to the tech team. The representative pulled up the customer's account and asked for their phone number and name. The call ended with the representative transferring the customer to the tech team for assistance."},"intents":{"segments":[{"text":"So I'm calling regarding two things. First, I want to change my plan. Can you help me with that? Sure.","start_word":16,"end_word":35,"intents":[{"intent":"Change plan","confidence_score":0.49568292}]},{"text":"I would love to transfer you to our tech team who could assist you in changing your plan.","start_word":36,"end_word":53,"intents":[{"intent":"Transfer call to tech team","confidence_score":0.14715451}]}]},"sentiments":{"segments":[{"text":"Hi. Thank you so much for calling your cell accounts. How may I help you today?","start_word":0,"end_word":15,"sentiment":"positive","sentiment_score":0.6189138293266296},{"text":"So I'm calling regarding two things. First, I want to change my plan. Can you help me with that? 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Thank you.","start_word":125,"end_word":129,"sentiment":"positive","sentiment_score":0.5925669074058533}],"average":{"sentiment":"neutral","sentiment_score":0.3259110478629843}}}}