{"metadata":{"transaction_key":"deprecated","request_id":"01a0b5c2-5179-79f3-af7e-7c2ba2995770","sha256":"baba605c4ca1a3b1263f8fb4cd70c9d870f0c247601749ef32e5e95ba2776a31","created":"2026-09-18T18:23:27.386Z","duration":15.983937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":47,"output_tokens":47},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":47,"output_tokens":18}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hey there. Thanks for calling Comstock. You've reached us outside of our standard business hours. To request a callback, please press 1. To speak with the after hours technical escalations team, please press 5.","confidence":0.99902344,"words":[{"word":"hey","start":1.68,"end":1.92,"confidence":0.6088867,"punctuated_word":"Hey","sentiment":"positive","sentiment_score":0.450998455286026},{"word":"there","start":1.92,"end":2.32,"confidence":0.9951172,"punctuated_word":"there.","sentiment":"positive","sentiment_score":0.4525502324104309},{"word":"thanks","start":2.32,"end":2.56,"confidence":0.9980469,"punctuated_word":"Thanks","sentiment":"positive","sentiment_score":0.7778066992759705},{"word":"for","start":2.56,"end":2.72,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.6078729033470154},{"word":"calling","start":2.72,"end":3.1999998,"confidence":1.0,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.5895965099334717},{"word":"comstock","start":3.1999998,"end":3.6999998,"confidence":0.97216797,"punctuated_word":"Comstock.","sentiment":"positive","sentiment_score":0.7179855108261108},{"word":"you've","start":4.24,"end":4.56,"confidence":0.9970703,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":-0.0032834461890161037},{"word":"reached","start":4.56,"end":4.88,"confidence":1.0,"punctuated_word":"reached","sentiment":"neutral","sentiment_score":-0.06366060674190521},{"word":"us","start":4.88,"end":5.2,"confidence":0.9970703,"punctuated_word":"us","sentiment":"neutral","sentiment_score":-0.09524717926979064},{"word":"outside","start":5.2,"end":5.6,"confidence":0.99902344,"punctuated_word":"outside","sentiment":"neutral","sentiment_score":-0.07420013844966888},{"word":"of","start":5.6,"end":5.7599998,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.19028279185295105},{"word":"our","start":5.7599998,"end":6.0,"confidence":0.99609375,"punctuated_word":"our","sentiment":"negative","sentiment_score":-0.3516239523887634},{"word":"standard","start":6.0,"end":6.3999996,"confidence":0.9980469,"punctuated_word":"standard","sentiment":"neutral","sentiment_score":-0.2259520888328552},{"word":"business","start":6.3999996,"end":6.8799996,"confidence":1.0,"punctuated_word":"business","sentiment":"neutral","sentiment_score":-0.2699412703514099},{"word":"hours","start":6.8799996,"end":7.3799996,"confidence":1.0,"punctuated_word":"hours.","sentiment":"neutral","sentiment_score":-0.2637748420238495},{"word":"to","start":7.68,"end":7.9199996,"confidence":1.0,"punctuated_word":"To","sentiment":"neutral","sentiment_score":-0.15119324624538422},{"word":"request","start":7.9199996,"end":8.32,"confidence":1.0,"punctuated_word":"request","sentiment":"neutral","sentiment_score":-0.11441877484321594},{"word":"a","start":8.32,"end":8.48,"confidence":0.9536133,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.11875642836093904},{"word":"callback","start":8.48,"end":8.98,"confidence":0.9970703,"punctuated_word":"callback,","sentiment":"neutral","sentiment_score":-0.10461196303367616},{"word":"please","start":9.44,"end":9.76,"confidence":0.99902344,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.10725046694278716},{"word":"press","start":9.76,"end":10.16,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":-0.13709422945976257},{"word":"1","start":10.16,"end":10.66,"confidence":1.0,"punctuated_word":"1.","sentiment":"neutral","sentiment_score":-0.06420175731182098},{"word":"to","start":10.8,"end":11.04,"confidence":1.0,"punctuated_word":"To","sentiment":"neutral","sentiment_score":-0.09255276620388032},{"word":"speak","start":11.04,"end":11.28,"confidence":1.0,"punctuated_word":"speak","sentiment":"neutral","sentiment_score":-0.08816990256309509},{"word":"with","start":11.28,"end":11.5199995,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.11098459362983704},{"word":"the","start":11.5199995,"end":11.679999,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.09446116536855698},{"word":"after","start":11.679999,"end":12.0,"confidence":0.99316406,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.1052066534757614},{"word":"hours","start":12.0,"end":12.4,"confidence":0.9970703,"punctuated_word":"hours","sentiment":"neutral","sentiment_score":-0.12839333713054657},{"word":"technical","start":12.4,"end":12.88,"confidence":0.9941406,"punctuated_word":"technical","sentiment":"neutral","sentiment_score":-0.11717985570430756},{"word":"escalations","start":12.88,"end":13.38,"confidence":0.99609375,"punctuated_word":"escalations","sentiment":"neutral","sentiment_score":-0.1280609518289566},{"word":"team","start":13.599999,"end":14.099999,"confidence":1.0,"punctuated_word":"team,","sentiment":"neutral","sentiment_score":-0.11572269350290298},{"word":"please","start":14.16,"end":14.639999,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.04086838290095329},{"word":"press","start":14.639999,"end":15.04,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":-0.049071572721004486},{"word":"5","start":15.04,"end":15.54,"confidence":1.0,"punctuated_word":"5.","sentiment":"neutral","sentiment_score":-0.01897614262998104}],"paragraphs":{"transcript":"\nHey there. Thanks for calling Comstock. You've reached us outside of our standard business hours. To request a callback, please press 1. To speak with the after hours technical escalations team, please press 5.","paragraphs":[{"sentences":[{"text":"Hey there.","start":1.68,"end":2.32,"sentiment":"positive","sentiment_score":0.45177434384822845},{"text":"Thanks for calling Comstock.","start":2.32,"end":3.6999998,"sentiment":"positive","sentiment_score":0.6733154058456421},{"text":"You've reached us outside of our standard business hours.","start":4.24,"end":7.3799996,"sentiment":"neutral","sentiment_score":-0.17088514623335666},{"text":"To request a callback, please press 1.","start":7.68,"end":10.66,"sentiment":"neutral","sentiment_score":-0.11393240945679801},{"text":"To speak with the after hours technical escalations team, please press 5.","start":10.8,"end":15.54,"sentiment":"neutral","sentiment_score":-0.09080400147164862}],"sentiment":"neutral","sentiment_score":0.005049091503571938,"num_words":34,"start":1.68,"end":15.54}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hey there. Thanks for calling Comstock. You've reached us outside of our standard business hours. To request a callback, please press 1. To speak with the after hours technical escalations team, please press 5.","paragraphs":[{"sentences":[{"text":"Hey there.","start":1.68,"end":2.32,"sentiment":"positive","sentiment_score":0.45177434384822845},{"text":"Thanks for calling Comstock.","start":2.32,"end":3.6999998,"sentiment":"positive","sentiment_score":0.6733154058456421},{"text":"You've reached us outside of our standard business hours.","start":4.24,"end":7.3799996,"sentiment":"neutral","sentiment_score":-0.17088514623335666},{"text":"To request a callback, please press 1.","start":7.68,"end":10.66,"sentiment":"neutral","sentiment_score":-0.11393240945679801},{"text":"To speak with the after hours technical escalations team, please press 5.","start":10.8,"end":15.54,"sentiment":"neutral","sentiment_score":-0.09080400147164862}],"sentiment":"neutral","sentiment_score":0.005049091503571938,"channel":1,"num_words":34,"start":1.68,"end":15.54}]},"summary":{"result":"success","short":"Hey there. Thanks for calling Comstock. You've reached us outside of our standard business hours. To request a callback, please press 1. To speak with the after hours technical escalations team, please press 5."},"intents":{"segments":[{"text":"Thanks for calling Comstock. You've reached us outside of our standard business hours.","start_word":2,"end_word":14,"intents":[{"intent":"Request callback","confidence_score":0.64562654},{"intent":"Speak with after-hours technical escalations","confidence_score":0.20133196}]}]},"sentiments":{"segments":[{"text":"Hey there. Thanks for calling Comstock.","start_word":0,"end_word":5,"sentiment":"positive","sentiment_score":0.6094812750816345},{"text":"You've reached us outside of our standard business hours. To request a callback, please press 1. To speak with the after hours technical escalations team, please press 5.","start_word":6,"end_word":33,"sentiment":"neutral","sentiment_score":-0.11932895332574844}],"average":{"sentiment":"neutral","sentiment_score":0.020230450528733273}}}}