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Brissanta. How are you going? Yes. Good. I'm good.\n\nIt's just we're winding down for the week. Yeah. It's all good. I know that you're busy. It's all it's it's fine.\n\nI I figured eventually I'd get on to you. So, yeah, no no trouble at all. Okay. Oh, that that's great. No.\n\nNo. That that's fine. Look. If if I'm on your books and and, yeah, if you ever need it, just please ring out, and we can, yeah, even just chat about it as well. So, yeah, no trouble at all.\n\nThank you for letting me know. Yeah. So this so you're you're saying basically from this full financial year, you haven't got anything. I'm and I I can check-in in in, you know, six, twelve months or whatever it is, whatever you prefer. I might just give you a balance six months just to see how you're going, if that's okay with you.\n\nSure. Oh, sure. Sure. Perfect. That'd be great.\n\nYeah. Brilliant. Perfect. Well, yeah. Great.\n\nWell, I will I guess I'll I'll speak to you in six months, but otherwise, I hope you have a good six months. I hope you're not too overworked. And, yeah, thanks so much for giving me a callback. I really do appreciate it. Awesome.\n\nYeah. You too. Thanks, Cheers. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Brissanta.","start":0.39999998,"end":1.12,"sentiment":"neutral","sentiment_score":0.21886609494686127},{"text":"How are you going?","start":1.12,"end":1.9399999,"sentiment":"neutral","sentiment_score":0.31125907599925995},{"text":"Yes.","start":5.7599998,"end":6.08,"sentiment":"neutral","sentiment_score":0.27574101090431213},{"text":"Good.","start":6.08,"end":6.48,"sentiment":"positive","sentiment_score":0.5399749279022217},{"text":"I'm good.","start":6.48,"end":7.12,"sentiment":"positive","sentiment_score":0.5679557621479034}],"sentiment":"positive","sentiment_score":0.3634395956993103,"num_words":10,"start":0.39999998,"end":7.12},{"sentences":[{"text":"It's just we're winding down for the week.","start":7.12,"end":10.42,"sentiment":"neutral","sentiment_score":0.1155481468886137},{"text":"Yeah.","start":20.095001,"end":20.575,"sentiment":"neutral","sentiment_score":0.20011621713638303},{"text":"It's all 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Good. And how are you, Alex? Okay. Yeah. That's good. Sorry. Like, I've been missing looking a few I think I've missed a few calls from you. No. No. Good. Alright. So what happened is, like, this financial year, so we just got our budget approved, but I don't think this this financial year we have any business business this year. So, yep, that's why I'm talking about some time to come get back to you. But, like, if those kind of projects come, then we'll definitely need the expertise in that sense. So, yeah, I guess yeah. What is for now? No. No. No. All good. All good. The the thing is, like, just because, like, the the in cancel, sometimes things comes up unplanned emergency works as well. So it's not that that's just because we don't have like, it's it's not in the capital works, but then things might be like the maintenance or urgent works or some political requests may come up as well. So that's a that's a different thing as well. So so things might pop up down in the wild, but yeah. So, like, if you give me a ring in six months' time, that's okay with me. I know you're guessing that's good as well. So that if we have this kind of connection, then if something I need urgently or anything like that, then I can just simply ring you and then yeah. That's all good, mister Alex. You have a good weekend. Yep. Cheers. 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Good. And how are you, Alex? Okay. Yeah.\n\nThat's good. Sorry. Like, I've been missing looking a few I think I've missed a few calls from you. No. No.\n\nGood. Alright. So what happened is, like, this financial year, so we just got our budget approved, but I don't think this this financial year we have any business business this year. So, yep, that's why I'm talking about some time to come get back to you. But, like, if those kind of projects come, then we'll definitely need the expertise in that sense.\n\nSo, yeah, I guess yeah. What is for now? No. No. No.\n\nAll good. All good. The the thing is, like, just because, like, the the in cancel, sometimes things comes up unplanned emergency works as well. So it's not that that's just because we don't have like, it's it's not in the capital works, but then things might be like the maintenance or urgent works or some political requests may come up as well. So that's a that's a different thing as well.\n\nSo so things might pop up down in the wild, but yeah. So, like, if you give me a ring in six months' time, that's okay with me. I know you're guessing that's good as well. So that if we have this kind of connection, then if something I need urgently or anything like that, then I can just simply ring you and then yeah. That's all good, mister Alex.\n\nYou have a good weekend. Yep. Cheers. Bye.","paragraphs":[{"sentences":[{"text":"Good.","start":3.1999998,"end":3.6,"sentiment":"positive","sentiment_score":0.5952976942062378},{"text":"Good.","start":3.6,"end":4.0,"sentiment":"positive","sentiment_score":0.5654710531234741},{"text":"And how are you, Alex?","start":4.0,"end":5.2999997,"sentiment":"positive","sentiment_score":0.339070188999176},{"text":"Okay.","start":10.88,"end":11.36,"sentiment":"neutral","sentiment_score":0.1542080044746399},{"text":"Yeah.","start":11.36,"end":11.599999,"sentiment":"neutral","sentiment_score":0.20582276582717896}],"sentiment":"positive","sentiment_score":0.35735005140304565,"num_words":9,"start":3.1999998,"end":11.599999},{"sentences":[{"text":"That's good.","start":11.599999,"end":12.42,"sentiment":"positive","sentiment_score":0.3853067308664322},{"text":"Sorry.","start":13.36,"end":13.679999,"sentiment":"neutral","sentiment_score":-0.02888692170381546},{"text":"Like, I've been missing looking a few I think I've missed a few calls from 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that that's just because we don't have like, it's it's not in the capital works, but then things might be like the maintenance or urgent works or some political requests may come up as well.","start":105.545,"end":118.34,"sentiment":"neutral","sentiment_score":-0.03212111168786099},{"text":"So that's a that's a different thing as well.","start":118.34,"end":120.34,"sentiment":"neutral","sentiment_score":0.01871448237862852}],"sentiment":"neutral","sentiment_score":-0.00941102858632803,"num_words":72,"start":95.28,"end":120.34},{"sentences":[{"text":"So so things might pop up down in the wild, but yeah.","start":120.34,"end":125.7,"sentiment":"neutral","sentiment_score":-0.03175340639427304},{"text":"So, like, if you give me a ring in six months' time, that's okay with me.","start":125.7,"end":131.75499,"sentiment":"neutral","sentiment_score":0.056822457001544535},{"text":"I know you're guessing that's good as 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How are you going?\n\nChannel 1: Good. Good. And how are you, Alex?\n\nChannel 0: Yes. Good. I'm good. It's just we're winding down for the week.\n\nChannel 1: Okay. Yeah. That's good. Sorry. Like, I've been missing looking a few I think I've missed a few calls from you.\n\nChannel 0: Yeah. It's all good. I know that you're busy. It's all it's it's fine. I I figured eventually I'd get on to you.\n\nSo, yeah, no no trouble at all.\n\nChannel 1: No. No. Good. Alright. So what happened is, like, this financial year, so we just got our budget approved, but I don't think this this financial year we have any business business this year.\n\nChannel 0: Okay.\n\nChannel 1: So, yep, that's why I'm talking about some time to come get back to you. But, like, if those kind of projects come, then we'll definitely need the expertise in that sense. So, yeah, I guess yeah. What is\n\nChannel 0: Oh, that that's\n\nChannel 1: for now?\n\nChannel 0: great. No. No. That that's fine. Look.\n\nIf if I'm on your books and and, yeah, if you ever need it, just please ring out, and we can, yeah, even just chat about it as well. So, yeah, no trouble at all. Thank you for letting me know. Yeah. So this so you're you're saying basically from this full financial year, you haven't got anything.\n\nI'm and I I can check-in in in, you know, six, twelve months or whatever it is, whatever you prefer. I might just give you a balance six months just to see how you're going, if that's okay with you.\n\nChannel 1: No. No. No. All good. All good.\n\nThe the thing is, like, just because, like, the the in cancel, sometimes things comes up unplanned emergency works as well. So it's not that that's\n\nChannel 0: Sure.\n\nChannel 1: just because we don't have like, it's it's not in the capital works, but then things might be like the maintenance or urgent works or some political requests may come up as\n\nChannel 0: Oh,\n\nChannel 1: well.\n\nChannel 0: sure.\n\nChannel 1: So that's a that's\n\nChannel 0: Sure.\n\nChannel 1: a different thing as well. So so things might pop up down in the wild, but yeah. So, like, if you give me a ring in six months' time, that's okay with me. I know you're\n\nChannel 0: Perfect.\n\nChannel 1: guessing that's good as well. So that if we have this kind of connection, then if something I need urgently or anything like that, then I can just simply ring you and then yeah.\n\nChannel 0: That'd be great. Yeah. Brilliant. Perfect. Well, yeah.\n\nGreat. Well, I will I guess I'll I'll speak to you in six months, but otherwise, I hope you have a good six months. I hope you're not too overworked. And, yeah, thanks so much for giving me a callback. I really do appreciate it.\n\nChannel 1: That's all good, mister Alex. You have a\n\nChannel 0: Awesome.\n\nChannel 1: good weekend.\n\nChannel 0: Yeah.\n\nChannel 1: Yep.\n\nChannel 0: You too. Thanks, Cheers.\n\nChannel 1: Cheers. Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Hi, Brissanta.","start":0.39999998,"end":1.12,"sentiment":"neutral","sentiment_score":0.21886609494686127},{"text":"How are you going?","start":1.12,"end":1.9399999,"sentiment":"neutral","sentiment_score":0.31125907599925995}],"sentiment":"neutral","sentiment_score":0.2804614156484604,"channel":0,"num_words":6,"start":0.39999998,"end":1.9399999},{"sentences":[{"text":"Good.","start":3.1999998,"end":3.6,"sentiment":"positive","sentiment_score":0.5952976942062378},{"text":"Good.","start":3.6,"end":4.0,"sentiment":"positive","sentiment_score":0.5654710531234741},{"text":"And how are you, 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we can, yeah, even just chat about it as well.","start":68.385,"end":75.745,"sentiment":"neutral","sentiment_score":0.16542416374231206},{"text":"So, yeah, no trouble at all.","start":75.745,"end":77.345,"sentiment":"neutral","sentiment_score":0.2726088960965474},{"text":"Thank you for letting me know.","start":77.345,"end":79.23,"sentiment":"positive","sentiment_score":0.5425088107585907},{"text":"Yeah.","start":79.79,"end":80.11,"sentiment":"neutral","sentiment_score":0.05420695990324021},{"text":"So this so you're you're saying basically from this full financial year, you haven't got anything.","start":80.11,"end":84.770004,"sentiment":"neutral","sentiment_score":-0.07836525398306549}],"sentiment":"neutral","sentiment_score":0.14635120492813916,"channel":0,"num_words":58,"start":68.385,"end":84.770004},{"sentences":[{"text":"I'm and I I can check-in in in, you know, six, twelve months or whatever it is, whatever you 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it's not in the capital works, but then things might be like the maintenance or urgent works or some political requests may come up 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you're","start":131.75499,"end":132.495,"sentiment":"neutral","sentiment_score":0.1959123065074285}],"sentiment":"neutral","sentiment_score":0.03123091771784756,"channel":1,"num_words":36,"start":119.38,"end":132.495},{"sentences":[{"text":"Perfect.","start":132.425,"end":132.925,"sentiment":"positive","sentiment_score":0.35403189063072205}],"sentiment":"positive","sentiment_score":0.35403189063072205,"channel":0,"num_words":1,"start":132.425,"end":132.925},{"sentences":[{"text":"guessing that's good as well.","start":132.795,"end":135.03499,"sentiment":"neutral","sentiment_score":0.3092981278896332},{"text":"So that if we have this kind of connection, then if something I need urgently or anything like that, then I can just simply ring you and then yeah.","start":135.03499,"end":142.89,"sentiment":"neutral","sentiment_score":0.1172566289274857}],"sentiment":"neutral","sentiment_score":0.14549802583368385,"channel":1,"num_words":34,"start":132.795,"end":142.89},{"sentences":[{"text":"That'd be great.","start":143.52,"end":144.40001,"sentiment":"neutral","sentiment_score":0.2960050006707509},{"text":"Yeah.","start":144.40001,"end":144.64,"sentiment":"neutral","sentiment_score":0.2754528522491455},{"text":"Brilliant.","start":144.64,"end":145.14,"sentiment":"positive","sentiment_score":0.47865352034568787},{"text":"Perfect.","start":145.44,"end":145.94,"sentiment":"positive","sentiment_score":0.3858739733695984},{"text":"Well, yeah.","start":146.08,"end":146.88,"sentiment":"neutral","sentiment_score":0.255529448390007}],"sentiment":"neutral","sentiment_score":0.3173817805945873,"channel":0,"num_words":8,"start":143.52,"end":146.88},{"sentences":[{"text":"Great.","start":146.88,"end":147.2,"sentiment":"positive","sentiment_score":0.35354435443878174},{"text":"Well, I will I guess I'll I'll speak to you in six months, but otherwise, I hope you have a good six months.","start":147.2,"end":152.40001,"sentiment":"neutral","sentiment_score":0.18028038707764252},{"text":"I hope you're not too overworked.","start":152.40001,"end":154.39499,"sentiment":"neutral","sentiment_score":0.18727068603038788},{"text":"And, yeah, thanks so much for giving me a callback.","start":154.53499,"end":156.855,"sentiment":"positive","sentiment_score":0.5822028875350952},{"text":"I really do appreciate it.","start":156.855,"end":158.235,"sentiment":"positive","sentiment_score":0.6402562379837036}],"sentiment":"neutral","sentiment_score":0.32548727641503017,"channel":0,"num_words":45,"start":146.88,"end":158.235},{"sentences":[{"text":"That's all good, mister Alex.","start":158.85693,"end":160.31693,"sentiment":"positive","sentiment_score":0.6448730587959289},{"text":"You have a","start":160.61693,"end":160.93694,"sentiment":"positive","sentiment_score":0.718381663163503}],"sentiment":"positive","sentiment_score":0.6724387854337692,"channel":1,"num_words":8,"start":158.85693,"end":160.93694},{"sentences":[{"text":"Awesome.","start":160.935,"end":161.435,"sentiment":"positive","sentiment_score":0.7236132621765137}],"sentiment":"positive","sentiment_score":0.7236132621765137,"channel":0,"num_words":1,"start":160.935,"end":161.435},{"sentences":[{"text":"good weekend.","start":160.93694,"end":161.59694,"sentiment":"positive","sentiment_score":0.54999640583992}],"sentiment":"positive","sentiment_score":0.54999640583992,"channel":1,"num_words":2,"start":160.93694,"end":161.59694},{"sentences":[{"text":"Yeah.","start":161.735,"end":161.97499,"sentiment":"neutral","sentiment_score":0.27376964688301086}],"sentiment":"neutral","sentiment_score":0.27376964688301086,"channel":0,"num_words":1,"start":161.735,"end":161.97499},{"sentences":[{"text":"Yep.","start":161.81693,"end":162.31693,"sentiment":"neutral","sentiment_score":0.3121148347854614}],"sentiment":"neutral","sentiment_score":0.3121148347854614,"channel":1,"num_words":1,"start":161.81693,"end":162.31693},{"sentences":[{"text":"You too.","start":161.97499,"end":162.455,"sentiment":"positive","sentiment_score":0.47874554991722107},{"text":"Thanks, Cheers.","start":162.455,"end":163.75499,"sentiment":"positive","sentiment_score":0.8253157436847687}],"sentiment":"positive","sentiment_score":0.6520306468009949,"channel":0,"num_words":4,"start":161.97499,"end":163.75499},{"sentences":[{"text":"Cheers.","start":164.21693,"end":164.61693,"sentiment":"positive","sentiment_score":0.678097665309906},{"text":"Bye.","start":164.61693,"end":165.11693,"sentiment":"positive","sentiment_score":0.3677752614021301}],"sentiment":"positive","sentiment_score":0.5229364633560181,"channel":1,"num_words":2,"start":164.21693,"end":165.11693},{"sentences":[{"text":"Bye.","start":165.25499,"end":165.75499,"sentiment":"neutral","sentiment_score":-0.09500013291835784}],"sentiment":"neutral","sentiment_score":-0.09500013291835784,"channel":0,"num_words":1,"start":165.25499,"end":165.75499}]},"summary":{"result":"success","short":"The customer, Alex, talks to the agent, Brissanta, about a financial year that they have no business for. The agent suggests that if Alex needs anything in the future, they can chat about it. The agent also mentions that sometimes things come up unplanned and they may need to call Alex if urgent. They end the call with pleasantries."},"intents":{"segments":[{"text":"So what happened is, like, this financial year, so we just got our budget approved, but I don't think this this financial year we have any business business this year. Okay.","start_word":80,"end_word":110,"intents":[{"intent":"Discuss financial year","confidence_score":0.056953624}]},{"text":"I'm and I I can check-in in in, you know, six, twelve months or whatever it is, whatever you prefer. I might just give you a balance six months just to see how you're going, if that's okay with you. No. No.","start_word":221,"end_word":262,"intents":[{"intent":"Check-in with the speaker","confidence_score":0.0001199379}]},{"text":"Well, I will I guess I'll I'll speak to you in six months, but otherwise, I hope you have a good six months. I hope you're not too overworked. And, yeah, thanks so much for giving me a callback. I really do appreciate it.","start_word":414,"end_word":457,"intents":[{"intent":"Arrange a callback","confidence_score":0.040032618}]}]},"sentiments":{"segments":[{"text":"Hi, Brissanta. How are you going?","start_word":0,"end_word":5,"sentiment":"neutral","sentiment_score":0.26079338788986206},{"text":"Good. Good.","start_word":6,"end_word":7,"sentiment":"positive","sentiment_score":0.580384373664856},{"text":"And how are you, Alex? Yes.","start_word":8,"end_word":13,"sentiment":"neutral","sentiment_score":0.3162354826927185},{"text":"Good. I'm good.","start_word":14,"end_word":16,"sentiment":"positive","sentiment_score":0.5567587018013},{"text":"It's just we're winding down for the week. Okay. Yeah.","start_word":17,"end_word":26,"sentiment":"neutral","sentiment_score":0.14624448120594025},{"text":"That's good.","start_word":27,"end_word":28,"sentiment":"positive","sentiment_score":0.3841513991355896},{"text":"Sorry. Like, I've been missing looking a few I think I've missed a few calls from you. Yeah.","start_word":29,"end_word":46,"sentiment":"neutral","sentiment_score":-0.09624381363391876},{"text":"It's all good.","start_word":47,"end_word":49,"sentiment":"positive","sentiment_score":0.40331339836120605},{"text":"I know that you're busy. It's all it's it's fine. I I figured eventually I'd get on to you. So, yeah, no no trouble at all. No. No. Good. Alright. So what happened is, like, this financial year, so we just got our budget approved, but I don't think this this financial year we have any business business this year. Okay. So, yep, that's why I'm talking about some time to come get back to you. But, like, if those kind of projects come, then we'll definitely need the expertise in that sense. So, yeah, I guess yeah. What is Oh, that that's for now? great. No. No. That that's fine. Look. If if I'm on your books and and, yeah, if you ever need it, just please ring out, and we can, yeah, even just chat about it as well. So, yeah, no trouble at all.","start_word":50,"end_word":196,"sentiment":"neutral","sentiment_score":0.04676326736807823},{"text":"Thank you for letting me know.","start_word":197,"end_word":202,"sentiment":"positive","sentiment_score":0.5484041571617126},{"text":"Yeah. So this so you're you're saying basically from this full financial year, you haven't got anything. I'm and I I can check-in in in, you know, six, twelve months or whatever it is, whatever you prefer. I might just give you a balance six months just to see how you're going, if that's okay with you. No. No. No. All good. All good. The the thing is, like, just because, like, the the in cancel, sometimes things comes up unplanned emergency works as well. So it's not that that's Sure. just because we don't have like, it's it's not in the capital works, but then things might be like the maintenance or urgent works or some political requests may come up as Oh, well. sure. So that's a that's Sure. a different thing as well. So so things might pop up down in the wild, but yeah. So, like, if you give me a ring in six months' time, that's okay with me. I know you're Perfect. guessing that's good as well. So that if we have this kind of connection, then if something I need urgently or anything like that, then I can just simply ring you and then yeah. That'd be great. Yeah.","start_word":203,"end_word":408,"sentiment":"neutral","sentiment_score":0.04729975201189518},{"text":"Brilliant. Perfect.","start_word":409,"end_word":410,"sentiment":"positive","sentiment_score":0.43226373195648193},{"text":"Well, yeah.","start_word":411,"end_word":412,"sentiment":"neutral","sentiment_score":0.2555294632911682},{"text":"Great.","start_word":413,"end_word":413,"sentiment":"positive","sentiment_score":0.35354435443878174},{"text":"Well, I will I guess I'll I'll speak to you in six months, but otherwise, I hope you have a good six months. I hope you're not too overworked.","start_word":414,"end_word":442,"sentiment":"neutral","sentiment_score":0.17266957461833954},{"text":"And, yeah, thanks so much for giving me a callback. I really do appreciate it. That's all good, mister Alex. You have a Awesome. good weekend.","start_word":443,"end_word":468,"sentiment":"positive","sentiment_score":0.6190005540847778},{"text":"Yeah. Yep.","start_word":469,"end_word":470,"sentiment":"neutral","sentiment_score":0.29677677154541016},{"text":"You too. Thanks, Cheers. Cheers. Bye.","start_word":471,"end_word":476,"sentiment":"positive","sentiment_score":0.6195349097251892},{"text":"Bye.","start_word":477,"end_word":477,"sentiment":"neutral","sentiment_score":0.243140310049057}],"average":{"sentiment":"neutral","sentiment_score":0.12440864936165189}}}}