{"metadata":{"transaction_key":"deprecated","request_id":"01a10a86-45c9-7851-8aab-86b7e0f6f533","sha256":"e6d7e5dbe9fcd678e0ba5205b8fd1da61a2fcd2cf12f96ebbe59c343044b5972","created":"2026-10-05T05:25:35.689Z","duration":51.407936,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":120,"output_tokens":68},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":126,"output_tokens":126},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":126,"output_tokens":12}},"results":{"channels":[{"alternatives":[{"transcript":"Yes, Janet. Good afternoon. I'm looking for Andrea Scoffy. Right. No worries. Maybe I'll just try to send an email then. Thank you.","confidence":1.0,"words":[{"word":"yes","start":31.6,"end":31.92,"confidence":0.99560547,"punctuated_word":"Yes,","sentiment":"neutral","sentiment_score":0.16754736006259918},{"word":"janet","start":31.92,"end":32.42,"confidence":0.9970703,"punctuated_word":"Janet.","sentiment":"neutral","sentiment_score":0.1690777838230133},{"word":"good","start":32.48,"end":32.8,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.3900552690029144},{"word":"afternoon","start":32.8,"end":33.2,"confidence":1.0,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":0.3112805485725403},{"word":"i'm","start":33.2,"end":33.36,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.09909999370574953},{"word":"looking","start":33.36,"end":33.68,"confidence":1.0,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":0.08306217938661575},{"word":"for","start":33.68,"end":34.0,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.06011764705181122},{"word":"andrea","start":34.0,"end":34.48,"confidence":0.7753906,"punctuated_word":"Andrea","sentiment":"neutral","sentiment_score":0.04271664470434189},{"word":"scoffy","start":34.48,"end":34.98,"confidence":0.50289917,"punctuated_word":"Scoffy.","sentiment":"neutral","sentiment_score":0.04501795023679733},{"word":"right","start":38.56,"end":39.06,"confidence":0.6074219,"punctuated_word":"Right.","sentiment":"neutral","sentiment_score":0.01735946163535118},{"word":"no","start":40.72,"end":40.96,"confidence":0.9892578,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.037919096648693085},{"word":"worries","start":40.96,"end":41.36,"confidence":0.99902344,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.006726328283548355},{"word":"maybe","start":41.36,"end":41.68,"confidence":1.0,"punctuated_word":"Maybe","sentiment":"neutral","sentiment_score":-0.011730983853340147},{"word":"i'll","start":41.68,"end":41.84,"confidence":0.9995117,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.012556634843349457},{"word":"just","start":41.84,"end":42.16,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.036173246800899506},{"word":"try","start":42.16,"end":42.4,"confidence":1.0,"punctuated_word":"try","sentiment":"neutral","sentiment_score":0.015275057405233383},{"word":"to","start":42.4,"end":42.9,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.028245959430933},{"word":"send","start":43.26294,"end":43.38294,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.0010901130735874176},{"word":"an","start":43.38294,"end":43.502937,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.006992839276790619},{"word":"email","start":43.502937,"end":43.982937,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.026986204087734222},{"word":"then","start":43.982937,"end":44.38294,"confidence":0.99902344,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":0.03875046968460083},{"word":"thank","start":44.38294,"end":44.622936,"confidence":0.98828125,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5288987159729004},{"word":"you","start":44.622936,"end":45.122936,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.3804393410682678}],"paragraphs":{"transcript":"\nYes, Janet. Good afternoon. I'm looking for Andrea Scoffy. Right. No worries.\n\nMaybe I'll just try to send an email then. Thank you.","paragraphs":[{"sentences":[{"text":"Yes, Janet.","start":31.6,"end":32.42,"sentiment":"neutral","sentiment_score":0.16831257194280624},{"text":"Good afternoon.","start":32.48,"end":33.2,"sentiment":"positive","sentiment_score":0.35066790878772736},{"text":"I'm looking for Andrea Scoffy.","start":33.2,"end":34.98,"sentiment":"neutral","sentiment_score":0.06600288301706314},{"text":"Right.","start":38.56,"end":39.06,"sentiment":"neutral","sentiment_score":0.01735946163535118},{"text":"No worries.","start":40.72,"end":41.36,"sentiment":"neutral","sentiment_score":0.02232271246612072}],"sentiment":"neutral","sentiment_score":0.11916502192616463,"num_words":12,"start":31.6,"end":41.36},{"sentences":[{"text":"Maybe I'll just try to send an email then.","start":41.36,"end":44.38294,"sentiment":"neutral","sentiment_score":0.017148837861087587},{"text":"Thank you.","start":44.38294,"end":45.122936,"sentiment":"positive","sentiment_score":0.4546690285205841}],"sentiment":"neutral","sentiment_score":0.0966979634355415,"num_words":11,"start":41.36,"end":45.122936}]}}]},{"alternatives":[{"transcript":"For calling business news. For inquiries related to your subscription, please press 1. For accounts, please press 2. For events, please press 3. Otherwise, please hold and one of our team members will answer your call. Welcome to business news. This is Janet. He's just in a meeting at the moment. Can I take a message for him? Him? Okay. Yes. Thank you very much. Okay. Bye.","confidence":1.0,"words":[{"word":"for","start":0.24,"end":0.39999998,"confidence":0.9526367,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.009209910407662392},{"word":"calling","start":0.39999998,"end":0.64,"confidence":0.9941406,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.004511028528213501},{"word":"business","start":0.64,"end":1.04,"confidence":0.92333984,"punctuated_word":"business","sentiment":"neutral","sentiment_score":0.02017412707209587},{"word":"news","start":1.04,"end":1.54,"confidence":0.99902344,"punctuated_word":"news.","sentiment":"neutral","sentiment_score":0.009042730554938316},{"word":"for","start":2.0,"end":2.32,"confidence":1.0,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.003895214758813381},{"word":"inquiries","start":2.32,"end":2.82,"confidence":0.9980469,"punctuated_word":"inquiries","sentiment":"neutral","sentiment_score":0.008027772419154644},{"word":"related","start":2.96,"end":3.28,"confidence":1.0,"punctuated_word":"related","sentiment":"neutral","sentiment_score":0.003623954951763153},{"word":"to","start":3.28,"end":3.4399998,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.014353805221617222},{"word":"your","start":3.4399998,"end":3.6799998,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.011948088183999062},{"word":"subscription","start":3.6799998,"end":4.18,"confidence":0.9995117,"punctuated_word":"subscription,","sentiment":"neutral","sentiment_score":0.004178137052804232},{"word":"please","start":4.56,"end":4.88,"confidence":0.99902344,"punctuated_word":"please","sentiment":"neutral","sentiment_score":0.0012817056849598885},{"word":"press","start":4.88,"end":5.2,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":0.0028780344873666763},{"word":"1","start":5.2,"end":5.7,"confidence":1.0,"punctuated_word":"1.","sentiment":"neutral","sentiment_score":0.006112075876444578},{"word":"for","start":6.0,"end":6.3199997,"confidence":1.0,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.005498604848980904},{"word":"accounts","start":6.3199997,"end":6.8199997,"confidence":0.99902344,"punctuated_word":"accounts,","sentiment":"neutral","sentiment_score":0.005578137002885342},{"word":"please","start":7.04,"end":7.44,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":0.00415523536503315},{"word":"press","start":7.44,"end":7.68,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":0.005576007068157196},{"word":"2","start":7.68,"end":8.18,"confidence":1.0,"punctuated_word":"2.","sentiment":"neutral","sentiment_score":0.004024128895252943},{"word":"for","start":8.48,"end":8.8,"confidence":1.0,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.0031619155779480934},{"word":"events","start":8.8,"end":9.3,"confidence":0.9995117,"punctuated_word":"events,","sentiment":"neutral","sentiment_score":0.004067886620759964},{"word":"please","start":9.599999,"end":9.92,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":0.0024442169815301895},{"word":"press","start":9.92,"end":10.24,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":0.004168580286204815},{"word":"3","start":10.24,"end":10.74,"confidence":1.0,"punctuated_word":"3.","sentiment":"neutral","sentiment_score":0.0029141949489712715},{"word":"otherwise","start":11.04,"end":11.54,"confidence":0.9980469,"punctuated_word":"Otherwise,","sentiment":"neutral","sentiment_score":-0.003162106964737177},{"word":"please","start":11.92,"end":12.24,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.01001167856156826},{"word":"hold","start":12.24,"end":12.48,"confidence":1.0,"punctuated_word":"hold","sentiment":"neutral","sentiment_score":-0.004641847684979439},{"word":"and","start":12.48,"end":12.719999,"confidence":0.5,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.00402226485311985},{"word":"one","start":12.719999,"end":12.88,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.006554147228598595},{"word":"of","start":12.88,"end":12.96,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.0024114474654197693},{"word":"our","start":12.96,"end":13.12,"confidence":0.99902344,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.00909075140953064},{"word":"team","start":13.12,"end":13.44,"confidence":1.0,"punctuated_word":"team","sentiment":"neutral","sentiment_score":0.003275252878665924},{"word":"members","start":13.44,"end":13.759999,"confidence":1.0,"punctuated_word":"members","sentiment":"neutral","sentiment_score":-0.0014709364622831345},{"word":"will","start":13.759999,"end":14.0,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.002373579889535904},{"word":"answer","start":14.0,"end":14.32,"confidence":1.0,"punctuated_word":"answer","sentiment":"neutral","sentiment_score":-0.00038379617035388947},{"word":"your","start":14.32,"end":14.559999,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.004608606919646263},{"word":"call","start":14.559999,"end":14.985,"confidence":0.9995117,"punctuated_word":"call.","sentiment":"neutral","sentiment_score":0.003930259495973587},{"word":"welcome","start":27.704998,"end":28.105,"confidence":0.9980469,"punctuated_word":"Welcome","sentiment":"neutral","sentiment_score":0.2522442042827606},{"word":"to","start":28.105,"end":28.265,"confidence":0.9941406,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.173850879073143},{"word":"business","start":28.265,"end":28.585,"confidence":0.9741211,"punctuated_word":"business","sentiment":"neutral","sentiment_score":0.16137349605560303},{"word":"news","start":28.585,"end":28.825,"confidence":1.0,"punctuated_word":"news.","sentiment":"neutral","sentiment_score":0.15018302202224731},{"word":"this","start":28.825,"end":29.064999,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.13307754695415497},{"word":"is","start":29.064999,"end":29.224998,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.16620396077632904},{"word":"janet","start":29.224998,"end":29.724998,"confidence":0.99902344,"punctuated_word":"Janet.","sentiment":"neutral","sentiment_score":0.12648677825927734},{"word":"he's","start":36.08,"end":36.32,"confidence":0.90844727,"punctuated_word":"He's","sentiment":"neutral","sentiment_score":0.00583735853433609},{"word":"just","start":36.32,"end":36.48,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.012776784598827362},{"word":"in","start":36.48,"end":36.72,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.012015797197818756},{"word":"a","start":36.72,"end":36.8,"confidence":0.9536133,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0022833291441202164},{"word":"meeting","start":36.8,"end":37.12,"confidence":1.0,"punctuated_word":"meeting","sentiment":"neutral","sentiment_score":-0.023109111934900284},{"word":"at","start":37.12,"end":37.199997,"confidence":1.0,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.013839438557624815},{"word":"the","start":37.199997,"end":37.28,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0014591850340366364},{"word":"moment","start":37.28,"end":37.78,"confidence":0.9995117,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":0.00936749204993248},{"word":"can","start":38.0,"end":38.239998,"confidence":1.0,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.010253673419356346},{"word":"i","start":38.239998,"end":38.32,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.01472756825387478},{"word":"take","start":38.32,"end":38.48,"confidence":1.0,"punctuated_word":"take","sentiment":"neutral","sentiment_score":0.01822245679795742},{"word":"a","start":38.48,"end":38.64,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.013643769547343254},{"word":"message","start":38.64,"end":39.04,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":0.011595115065574646},{"word":"for","start":39.04,"end":39.2,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.0034317877143621445},{"word":"him","start":39.2,"end":39.42294,"confidence":0.7607422,"punctuated_word":"him?","sentiment":"neutral","sentiment_score":0.001946296542882919},{"word":"him","start":44.702938,"end":44.94294,"confidence":0.96118164,"punctuated_word":"Him?","sentiment":"neutral","sentiment_score":0.1367708146572113},{"word":"okay","start":44.94294,"end":45.44294,"confidence":0.9951172,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.1977611482143402},{"word":"yes","start":45.502937,"end":45.90294,"confidence":0.80029297,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.30367958545684814},{"word":"thank","start":45.90294,"end":46.14294,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6965783834457397},{"word":"you","start":46.14294,"end":46.30294,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.7184799313545227},{"word":"very","start":46.30294,"end":46.62294,"confidence":1.0,"punctuated_word":"very","sentiment":"positive","sentiment_score":0.7381540536880493},{"word":"much","start":46.62294,"end":47.10294,"confidence":1.0,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.6940100193023682},{"word":"okay","start":47.10294,"end":47.60294,"confidence":0.9995117,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.2360635995864868},{"word":"bye","start":47.74294,"end":48.24294,"confidence":0.99365234,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.13316649198532104}],"paragraphs":{"transcript":"\nFor calling business news. For inquiries related to your subscription, please press 1. For accounts, please press 2. For events, please press 3. Otherwise, please hold and one of our team members will answer your call.\n\nWelcome to business news. This is Janet. He's just in a meeting at the moment. Can I take a message for him? Him?\n\nOkay. Yes. Thank you very much. Okay. Bye.","paragraphs":[{"sentences":[{"text":"For calling business news.","start":0.24,"end":1.54,"sentiment":"neutral","sentiment_score":0.01073444914072752},{"text":"For inquiries related to your subscription, please press 1.","start":2.0,"end":5.7,"sentiment":"neutral","sentiment_score":0.006255420959658093},{"text":"For accounts, please press 2.","start":6.0,"end":8.18,"sentiment":"neutral","sentiment_score":0.004966422636061907},{"text":"For events, please press 3.","start":8.48,"end":10.74,"sentiment":"neutral","sentiment_score":0.003351358883082867},{"text":"Otherwise, please hold and one of our team members will answer your call.","start":11.04,"end":14.985,"sentiment":"neutral","sentiment_score":-0.0017957037243132407}],"sentiment":"neutral","sentiment_score":0.003263370677207907,"num_words":36,"start":0.24,"end":14.985},{"sentences":[{"text":"Welcome to business news.","start":27.704998,"end":28.825,"sentiment":"neutral","sentiment_score":0.1844129003584385},{"text":"This is Janet.","start":28.825,"end":29.724998,"sentiment":"neutral","sentiment_score":0.14192276199658713},{"text":"He's just in a meeting at the moment.","start":36.08,"end":37.78,"sentiment":"neutral","sentiment_score":-0.002725857077166438},{"text":"Can I take a message for him?","start":38.0,"end":39.42294,"sentiment":"neutral","sentiment_score":0.010545809620193072},{"text":"Him?","start":44.702938,"end":44.94294,"sentiment":"neutral","sentiment_score":0.1367708146572113}],"sentiment":"neutral","sentiment_score":0.05879150055672811,"num_words":23,"start":27.704998,"end":44.94294},{"sentences":[{"text":"Okay.","start":44.94294,"end":45.44294,"sentiment":"neutral","sentiment_score":0.1977611482143402},{"text":"Yes.","start":45.502937,"end":45.90294,"sentiment":"neutral","sentiment_score":0.30367958545684814},{"text":"Thank you very much.","start":45.90294,"end":47.10294,"sentiment":"positive","sentiment_score":0.71180559694767},{"text":"Okay.","start":47.10294,"end":47.60294,"sentiment":"neutral","sentiment_score":0.2360635995864868},{"text":"Bye.","start":47.74294,"end":48.24294,"sentiment":"neutral","sentiment_score":0.13316649198532104}],"sentiment":"positive","sentiment_score":0.4647366516292095,"num_words":8,"start":44.94294,"end":48.24294}]}}]}],"paragraphs":{"transcript":"\nChannel 1: For calling business news. For inquiries related to your subscription, please press 1. For accounts, please press 2. For events, please press 3. Otherwise, please hold and one of our team members will answer your call.\n\nWelcome to business news. This is Janet.\n\nChannel 0: Yes, Janet. Good afternoon. I'm looking for Andrea Scoffy.\n\nChannel 1: He's just in a meeting at the moment. Can I take a\n\nChannel 0: Right.\n\nChannel 1: message for him?\n\nChannel 0: No worries. Maybe I'll just try to send an email then. Thank you.\n\nChannel 1: Him? Okay. Yes. Thank you very much. Okay.\n\nBye.","paragraphs":[{"sentences":[{"text":"For calling business news.","start":0.24,"end":1.54,"sentiment":"neutral","sentiment_score":0.01073444914072752},{"text":"For inquiries related to your subscription, please press 1.","start":2.0,"end":5.7,"sentiment":"neutral","sentiment_score":0.006255420959658093},{"text":"For accounts, please press 2.","start":6.0,"end":8.18,"sentiment":"neutral","sentiment_score":0.004966422636061907},{"text":"For events, please press 3.","start":8.48,"end":10.74,"sentiment":"neutral","sentiment_score":0.003351358883082867},{"text":"Otherwise, please hold and one of our team members will answer your call.","start":11.04,"end":14.985,"sentiment":"neutral","sentiment_score":-0.0017957037243132407}],"sentiment":"neutral","sentiment_score":0.003263370677207907,"channel":1,"num_words":36,"start":0.24,"end":14.985},{"sentences":[{"text":"Welcome to business news.","start":27.704998,"end":28.825,"sentiment":"neutral","sentiment_score":0.1844129003584385},{"text":"This is Janet.","start":28.825,"end":29.724998,"sentiment":"neutral","sentiment_score":0.14192276199658713}],"sentiment":"neutral","sentiment_score":0.16620284106050218,"channel":1,"num_words":7,"start":27.704998,"end":29.724998},{"sentences":[{"text":"Yes, Janet.","start":31.6,"end":32.42,"sentiment":"neutral","sentiment_score":0.16831257194280624},{"text":"Good afternoon.","start":32.48,"end":33.2,"sentiment":"positive","sentiment_score":0.35066790878772736},{"text":"I'm looking for Andrea Scoffy.","start":33.2,"end":34.98,"sentiment":"neutral","sentiment_score":0.06600288301706314}],"sentiment":"neutral","sentiment_score":0.1519972640607092,"channel":0,"num_words":9,"start":31.6,"end":34.98},{"sentences":[{"text":"He's just in a meeting at the moment.","start":36.08,"end":37.78,"sentiment":"neutral","sentiment_score":-0.002725857077166438},{"text":"Can I take a","start":38.0,"end":38.64,"sentiment":"neutral","sentiment_score":0.01421186700463295}],"sentiment":"neutral","sentiment_score":0.0029200509501000247,"channel":1,"num_words":12,"start":36.08,"end":38.64},{"sentences":[{"text":"Right.","start":38.56,"end":39.06,"sentiment":"neutral","sentiment_score":0.01735946163535118}],"sentiment":"neutral","sentiment_score":0.01735946163535118,"channel":0,"num_words":1,"start":38.56,"end":39.06},{"sentences":[{"text":"message for him?","start":38.64,"end":39.42294,"sentiment":"neutral","sentiment_score":0.00565773310760657}],"sentiment":"neutral","sentiment_score":0.00565773310760657,"channel":1,"num_words":3,"start":38.64,"end":39.42294},{"sentences":[{"text":"No worries.","start":40.72,"end":41.36,"sentiment":"neutral","sentiment_score":0.02232271246612072},{"text":"Maybe I'll just try to send an email then.","start":41.36,"end":44.38294,"sentiment":"neutral","sentiment_score":0.017148837861087587},{"text":"Thank you.","start":44.38294,"end":45.122936,"sentiment":"positive","sentiment_score":0.4546690285205841}],"sentiment":"neutral","sentiment_score":0.08525561713255368,"channel":0,"num_words":13,"start":40.72,"end":45.122936},{"sentences":[{"text":"Him?","start":44.702938,"end":44.94294,"sentiment":"neutral","sentiment_score":0.1367708146572113},{"text":"Okay.","start":44.94294,"end":45.44294,"sentiment":"neutral","sentiment_score":0.1977611482143402},{"text":"Yes.","start":45.502937,"end":45.90294,"sentiment":"neutral","sentiment_score":0.30367958545684814},{"text":"Thank you very much.","start":45.90294,"end":47.10294,"sentiment":"positive","sentiment_score":0.71180559694767},{"text":"Okay.","start":47.10294,"end":47.60294,"sentiment":"neutral","sentiment_score":0.2360635995864868}],"sentiment":"positive","sentiment_score":0.4651871919631958,"channel":1,"num_words":8,"start":44.702938,"end":47.60294},{"sentences":[{"text":"Bye.","start":47.74294,"end":48.24294,"sentiment":"neutral","sentiment_score":0.13316649198532104}],"sentiment":"neutral","sentiment_score":0.13316649198532104,"channel":1,"num_words":1,"start":47.74294,"end":48.24294}]},"summary":{"result":"success","short":"The customer called a news business and was directed to press a number for inquiries related to their subscription or accounts. When they called for someone named Andrea Scoffy, she was in a meeting and not available, so the agent offered to try an email instead. The call ended with the agent thanking the customer and saying goodbye."},"intents":{"segments":[{"text":"No worries.","start_word":68,"end_word":69,"intents":[{"intent":"Requesting a message","confidence_score":0.021028742}]},{"text":"Maybe I'll just try to send an email then. Thank you. Him?","start_word":70,"end_word":81,"intents":[{"intent":"Sending an email","confidence_score":0.14115067}]}]},"sentiments":{"segments":[{"text":"For calling business news. For inquiries related to your subscription, please press 1. For accounts, please press 2. For events, please press 3. Otherwise, please hold and one of our team members will answer your call. Welcome to business news. This is Janet. Yes, Janet.","start_word":0,"end_word":44,"sentiment":"neutral","sentiment_score":0.044737204909324646},{"text":"Good afternoon.","start_word":45,"end_word":46,"sentiment":"positive","sentiment_score":0.33753880858421326},{"text":"I'm looking for Andrea Scoffy. He's just in a meeting at the moment. Can I take a Right. message for him? No worries. Maybe I'll just try to send an email then.","start_word":47,"end_word":78,"sentiment":"neutral","sentiment_score":0.021466104313731194},{"text":"Thank you.","start_word":79,"end_word":80,"sentiment":"positive","sentiment_score":0.429925799369812},{"text":"Him? Okay. Yes.","start_word":81,"end_word":83,"sentiment":"neutral","sentiment_score":0.21273720264434817},{"text":"Thank you very much.","start_word":84,"end_word":87,"sentiment":"positive","sentiment_score":0.7082464098930359},{"text":"Okay. Bye.","start_word":88,"end_word":89,"sentiment":"neutral","sentiment_score":0.20142018795013428}],"average":{"sentiment":"neutral","sentiment_score":0.09274665136185904}}}}