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So we just wanted to inform you that you have successfully activated the service at the address. Yeah. And you'll also be should be receiving an SMS message regarding this. And regarding the router, so for the router, it usually takes three to five business days to arrive since it isn't standard postage, but they want it to be express. You just need to add additional $5 Are you okay with that? Okay. So once you receive the router, it's just an easy plug and play because the router is already preconfigured. You just need to connect it to the can you see a block box on your wall mounted on your wall? Yeah. That is the NTD, the network termination device. We just need to connect the router to that box and the one port. You'll see there you'll see that at the back of the router, it's a w a n port, and you should establish a connection there right away after a few minutes. Mhmm. Any questions? Okay then. We'll just update you then when the router is on its way. K. Thank you. 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Hello. Good morning. This is Maureen again from Ertow tech support. Am I speaking with Lavner?\n\nYeah. So we just wanted to inform you that you have successfully activated the service at the address. Yeah. And you'll also be should be receiving an SMS message regarding this. And regarding the router, so for the router, it usually takes three to five business days to arrive since it isn't standard postage, but they want it to be express.\n\nYou just need to add additional $5 Are you okay with that? Okay. So once you receive the router, it's just an easy plug and play because the router is already preconfigured. You just need to connect it to the can you see a block box on your wall mounted on your wall? Yeah.\n\nThat is the NTD, the network termination device. We just need to connect the router to that box and the one port. You'll see there you'll see that at the back of the router, it's a w a n port, and you should establish a connection there right away after a few minutes. Mhmm. Any questions?\n\nOkay then. We'll just update you then when the router is on its way. K. Thank you. 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No worries. No. Not really good. Thank you. Thank you.","confidence":0.8881836,"words":[{"word":"no","start":1.36,"end":1.5999999,"confidence":0.6717529,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.2980971932411194},{"word":"no","start":1.5999999,"end":2.1,"confidence":0.8881836,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.20238718390464783},{"word":"yeah","start":10.16,"end":10.66,"confidence":0.9650879,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.14018166065216064},{"word":"no","start":84.64,"end":84.799995,"confidence":0.7573242,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.08181023597717285},{"word":"worries","start":84.799995,"end":85.299995,"confidence":0.9916992,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.09102796018123628},{"word":"no","start":88.64,"end":89.04,"confidence":0.6833496,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.2622838616371155},{"word":"not","start":89.04,"end":89.119995,"confidence":0.2130127,"punctuated_word":"Not","sentiment":"negative","sentiment_score":-0.5746411681175232},{"word":"really","start":89.119995,"end":89.36,"confidence":0.8222656,"punctuated_word":"really","sentiment":"negative","sentiment_score":-0.43152573704719543},{"word":"good","start":89.36,"end":89.52,"confidence":0.78271484,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":-0.3144788146018982},{"word":"thank","start":89.52,"end":89.84,"confidence":0.9941406,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":-0.034623920917510986},{"word":"you","start":89.84,"end":90.34,"confidence":0.99658203,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.0770852267742157},{"word":"thank","start":96.025,"end":96.265,"confidence":0.9375,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4132393300533294},{"word":"you","start":96.265,"end":96.765,"confidence":0.99560547,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.33623307943344116}],"paragraphs":{"transcript":"\nNo. No. Yeah. No worries. No.\n\nNot really good. Thank you. Thank you.","paragraphs":[{"sentences":[{"text":"No.","start":1.36,"end":1.5999999,"sentiment":"neutral","sentiment_score":-0.2980971932411194},{"text":"No.","start":1.5999999,"end":2.1,"sentiment":"neutral","sentiment_score":-0.20238718390464783},{"text":"Yeah.","start":10.16,"end":10.66,"sentiment":"neutral","sentiment_score":0.14018166065216064},{"text":"No worries.","start":84.64,"end":85.299995,"sentiment":"neutral","sentiment_score":0.08641909807920456},{"text":"No.","start":88.64,"end":89.04,"sentiment":"neutral","sentiment_score":-0.2622838616371155}],"sentiment":"neutral","sentiment_score":-0.07495806366205215,"num_words":6,"start":1.36,"end":89.04},{"sentences":[{"text":"Not really good.","start":89.04,"end":89.52,"sentiment":"negative","sentiment_score":-0.4402152399222056},{"text":"Thank you.","start":89.52,"end":90.34,"sentiment":"neutral","sentiment_score":-0.05585457384586334},{"text":"Thank you.","start":96.025,"end":96.765,"sentiment":"positive","sentiment_score":0.3747362047433853}],"sentiment":"neutral","sentiment_score":-0.09755463685308184,"num_words":7,"start":89.04,"end":96.765}]}}]}],"paragraphs":{"transcript":"\nChannel 1: No. No.\n\nChannel 0: Yes. Hello. Good morning. This is Maureen again from Ertow tech support. Am I speaking with Lavner?\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. So we just wanted to inform you that you have successfully activated the service at the address. Yeah. And you'll also be should be receiving an SMS message regarding this. And regarding the router, so for the router, it usually takes three to five business days to arrive since it isn't standard postage, but they want it to be express.\n\nYou just need to add additional $5 Are you okay with that? Okay. So once you receive the router, it's just an easy plug and play because the router is already preconfigured. You just need to connect it to the can you see a block box on your wall mounted on your wall? Yeah.\n\nThat is the NTD, the network termination device. We just need to connect the router to that box and the one port. You'll see there you'll see that at the back of the router, it's a w a n port, and you should establish a connection there right away after a few minutes.\n\nChannel 1: No worries.\n\nChannel 0: Mhmm. Any questions?\n\nChannel 1: No. Not really good. Thank you.\n\nChannel 0: Okay then. We'll just update you then when the router is on its way.\n\nChannel 1: Thank you.\n\nChannel 0: K. Thank you. Have a great day. Bye.","paragraphs":[{"sentences":[{"text":"No.","start":1.36,"end":1.5999999,"sentiment":"neutral","sentiment_score":-0.2980971932411194},{"text":"No.","start":1.5999999,"end":2.1,"sentiment":"neutral","sentiment_score":-0.20238718390464783}],"sentiment":"neutral","sentiment_score":-0.2502421885728836,"channel":1,"num_words":2,"start":1.36,"end":2.1},{"sentences":[{"text":"Yes.","start":3.52,"end":3.76,"sentiment":"neutral","sentiment_score":-0.03340509906411171},{"text":"Hello.","start":3.76,"end":4.26,"sentiment":"neutral","sentiment_score":0.05703448876738548},{"text":"Good morning.","start":4.3199997,"end":5.14,"sentiment":"neutral","sentiment_score":0.2585597485303879},{"text":"This is Maureen again from Ertow tech support.","start":5.3599997,"end":8.08,"sentiment":"neutral","sentiment_score":0.1770807895809412},{"text":"Am I speaking with 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The customer will need to connect the router to a can of tea and establish a connection after a few minutes. The representative will update the customer when the router is on its way."},"intents":{"segments":[{"text":"This is Maureen again from Ertow tech support. Am I speaking with Lavner? Yeah.","start_word":6,"end_word":19,"intents":[{"intent":"Provide technical support","confidence_score":0.0017460333}]},{"text":"We'll just update you then when the router is on its way. Thank you.","start_word":201,"end_word":214,"intents":[{"intent":"Update router status","confidence_score":0.044121}]}]},"sentiments":{"segments":[{"text":"No. No. Yes. Hello. Good morning. This is Maureen again from Ertow tech support. Am I speaking with Lavner? Yeah. 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