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Good morning. This is Maureen from Airtel tech support. Is it possible for me to speak with Brett Fulmer? Just mhmm.\n\nOkay. Just wanted to clarify some things regarding his connection, his Internet connection. Yeah. That the service is NBN STTB, not Digitech network, and it will require a VDSL compatible router. Mhmm.\n\nYeah. Just letting him know because he mentioned that his current router is Wi Fi seven, which is not compatible with VDSL technology. And we can dispatch our router, but we'll need his confirmation regarding that one. Yeah. It is.\n\nActually, it really depends on him if he needs the Internet connection as of because we we need his confirmation for us to proceed with the activation as well. Yeah. No. That's all. Yeah.\n\nYou too. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":3.9199998,"end":4.3199997,"sentiment":"neutral","sentiment_score":0.17521217465400696},{"text":"Good morning.","start":4.3199997,"end":5.04,"sentiment":"positive","sentiment_score":0.4832613319158554},{"text":"This is Maureen from Airtel tech support.","start":5.04,"end":7.62,"sentiment":"neutral","sentiment_score":0.28151736302035196},{"text":"Is it possible for me to speak with Brett Fulmer?","start":8.48,"end":11.62,"sentiment":"neutral","sentiment_score":0.17799196392297745},{"text":"Just mhmm.","start":25.575,"end":32.77,"sentiment":"neutral","sentiment_score":-0.07897872105240822}],"sentiment":"neutral","sentiment_score":0.2151962989433245,"num_words":22,"start":3.9199998,"end":32.77},{"sentences":[{"text":"Okay.","start":32.77,"end":33.27,"sentiment":"neutral","sentiment_score":-0.020882032811641693},{"text":"Just wanted to clarify some things regarding his connection, his Internet connection.","start":33.809998,"end":39.67,"sentiment":"neutral","sentiment_score":-0.08163600756476323},{"text":"Yeah.","start":44.185,"end":44.685,"sentiment":"neutral","sentiment_score":-0.0641816034913063},{"text":"That the service is NBN STTB, not Digitech network, and it will require a VDSL compatible router.","start":50.665,"end":59.49,"sentiment":"neutral","sentiment_score":-0.16242098326192184},{"text":"Mhmm.","start":65.15,"end":65.385,"sentiment":"neutral","sentiment_score":-0.08543939143419266}],"sentiment":"neutral","sentiment_score":-0.12222786981146783,"num_words":32,"start":32.77,"end":65.385},{"sentences":[{"text":"Yeah.","start":77.305,"end":77.805,"sentiment":"neutral","sentiment_score":-0.12214912474155426},{"text":"Just letting him know because he mentioned that his current router is Wi Fi seven, which is not compatible with VDSL technology.","start":78.505005,"end":89.11,"sentiment":"neutral","sentiment_score":-0.3038499125025489},{"text":"And we can dispatch our router, but we'll need his confirmation regarding that one.","start":89.97,"end":97.725,"sentiment":"neutral","sentiment_score":-0.12699561885425023},{"text":"Yeah.","start":111.479996,"end":111.979996,"sentiment":"neutral","sentiment_score":0.11265046894550323},{"text":"It is.","start":112.04,"end":112.78,"sentiment":"neutral","sentiment_score":0.17634616047143936}],"sentiment":"neutral","sentiment_score":-0.2029860768467188,"num_words":40,"start":77.305,"end":112.78},{"sentences":[{"text":"Actually, it really depends on him if he needs the Internet connection as of because we we need his confirmation for us to proceed with the activation as well.","start":123.41499,"end":136.77,"sentiment":"neutral","sentiment_score":-0.021902586108651655},{"text":"Yeah.","start":144.885,"end":145.385,"sentiment":"neutral","sentiment_score":0.23770296573638916},{"text":"No.","start":165.35,"end":165.85,"sentiment":"neutral","sentiment_score":-0.02641768380999565},{"text":"That's all.","start":165.99,"end":166.97,"sentiment":"neutral","sentiment_score":-0.005134145729243755},{"text":"Yeah.","start":172.79001,"end":172.95001,"sentiment":"positive","sentiment_score":0.5244084000587463}],"sentiment":"neutral","sentiment_score":0.0026544233345810104,"num_words":34,"start":123.41499,"end":172.95001},{"sentences":[{"text":"You too.","start":172.95001,"end":173.825,"sentiment":"positive","sentiment_score":0.4411339610815048},{"text":"Bye.","start":181.23447,"end":181.73447,"sentiment":"neutral","sentiment_score":0.13732777535915375}],"sentiment":"positive","sentiment_score":0.3398652325073878,"num_words":3,"start":172.95001,"end":181.73447}]}}]},{"alternatives":[{"transcript":"Hello. You're speaking with Nico. How can I help you? Hi, Maureen. I can't put you through live, but if you give me your message, I'll get it to Brett straight away, and he'll call you back. What's the tech support issue about? Oh, I'm listening. What's going on with your tech support issue? Got it. So it's about his Internet connection. What specifically do you need what do you need to clarify with him about it? Right. So you're saying his service is NBN FTTB. That's fiber to the the building, and he'll need a VDSL compatible router for it. Is there something he needs to do about that, or are you just letting him know? Got it. So you need his go ahead to send out a compatible router. I've got all that. Let me just confirm the best number for Brett to call you back on. Is it the number you're calling from now? Perfect. And how urgent is this? Does he need to get back to you today, or is it more of a when he gets a moment situation? Right. So it's not urgent on your end. You're just waiting for his confirmation to move forward. Got it. Cool. So I've got a to Marine from Airtel tech support. You're letting him know his service is NBN FTTB, and he needs a VDSL compatible router. And you need his confirmation before you can dispatch one and activate the connection. Brett will call you back on this number. Anything else? All sorted. Thanks for calling. Have a good one. Bye. Are you still 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You're speaking with Nico. How can I help you? Hi, Maureen. I can't put you through live, but if you give me your message, I'll get it to Brett straight away, and he'll call you back.\n\nWhat's the tech support issue about? Oh, I'm listening. What's going on with your tech support issue? Got it. So it's about his Internet connection.\n\nWhat specifically do you need what do you need to clarify with him about it? Right. So you're saying his service is NBN FTTB. That's fiber to the the building, and he'll need a VDSL compatible router for it. Is there something he needs to do about that, or are you just letting him know?\n\nGot it. So you need his go ahead to send out a compatible router. I've got all that. Let me just confirm the best number for Brett to call you back on. Is it the number you're calling from now?\n\nPerfect. And how urgent is this? Does he need to get back to you today, or is it more of a when he gets a moment situation? Right. So it's not urgent on your end.\n\nYou're just waiting for his confirmation to move forward. Got it. Cool. So I've got a to Marine from Airtel tech support. You're letting him know his service is NBN FTTB, and he needs a VDSL compatible router.\n\nAnd you need his confirmation before you can dispatch one and activate the connection. Brett will call you back on this number. Anything else? All sorted. Thanks for calling.\n\nHave a good one. Bye. Are you still there?","paragraphs":[{"sentences":[{"text":"Hello.","start":0.16,"end":0.39999998,"sentiment":"neutral","sentiment_score":0.116369366645813},{"text":"You're speaking with Nico.","start":0.39999998,"end":1.5999999,"sentiment":"neutral","sentiment_score":0.16518722474575043},{"text":"How can I help you?","start":1.5999999,"end":2.74,"sentiment":"neutral","sentiment_score":0.30876978635787966},{"text":"Hi, Maureen.","start":14.795,"end":15.3550005,"sentiment":"neutral","sentiment_score":0.03614657185971737},{"text":"I can't put you through live, but if you give me your message, I'll get it to Brett straight away, and he'll call you back.","start":15.3550005,"end":20.494999,"sentiment":"neutral","sentiment_score":-0.05953183658421039}],"sentiment":"neutral","sentiment_score":0.024458498014388857,"num_words":37,"start":0.16,"end":20.494999},{"sentences":[{"text":"What's the tech support issue 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You're speaking with Nico. How can I help you?\n\nChannel 0: Hello. Good morning. This is Maureen from Airtel tech support. Is it possible for me to speak with Brett Fulmer?\n\nChannel 1: Hi, Maureen. I can't put you through live, but if you give me your message, I'll get it to Brett straight away, and he'll call you back. What's the tech support issue about? Oh,\n\nChannel 0: Just\n\nChannel 1: I'm listening. What's going on with your tech support issue?\n\nChannel 0: mhmm. Okay. Just wanted to clarify some things regarding his connection, his Internet connection.\n\nChannel 1: Got it. So it's about his Internet connection. What specifically\n\nChannel 0: Yeah.\n\nChannel 1: do you need what do you need to clarify with him about it?\n\nChannel 0: That the service is NBN STTB, not Digitech network, and it will require a VDSL compatible router.\n\nChannel 1: Right. So you're saying his service is NBN FTTB. That's fiber\n\nChannel 0: Mhmm.\n\nChannel 1: to the the building, and he'll need a VDSL compatible router for it. Is there something he needs to do about that, or are you just letting him know?\n\nChannel 0: Yeah. Just letting him know because he mentioned that his current router is Wi Fi seven, which is not compatible with VDSL technology. And we can dispatch our router, but we'll need his confirmation regarding that one.\n\nChannel 1: Got it. So you need his go ahead to send out a compatible router. I've got all that. Let me just confirm the best number for Brett to call you back on. Is it the number you're calling from now?\n\nChannel 0: Yeah. It is.\n\nChannel 1: Perfect. And how urgent is this? Does he need to get back to you today, or is it more of a when he gets a moment situation?\n\nChannel 0: Actually, it really depends on him if he needs the Internet connection as of because we we need his confirmation for us to proceed with the activation as well.\n\nChannel 1: Right. So it's not urgent on your end. You're just waiting for his confirmation to move forward. Got it. Cool.\n\nChannel 0: Yeah.\n\nChannel 1: So I've got a to Marine from Airtel tech support. You're letting him know his service is NBN FTTB, and he needs a VDSL compatible router. And you need his confirmation before you can dispatch one and activate the connection. Brett will call you back on this number. Anything else?\n\nChannel 0: No. That's all.\n\nChannel 1: All sorted. Thanks for calling. Have a good one.\n\nChannel 0: Yeah. You too.\n\nChannel 1: Bye.\n\nChannel 0: Bye.\n\nChannel 1: Are you still there?","paragraphs":[{"sentences":[{"text":"Hello.","start":0.16,"end":0.39999998,"sentiment":"neutral","sentiment_score":0.116369366645813},{"text":"You're speaking with Nico.","start":0.39999998,"end":1.5999999,"sentiment":"neutral","sentiment_score":0.16518722474575043},{"text":"How can I help you?","start":1.5999999,"end":2.74,"sentiment":"neutral","sentiment_score":0.30876978635787966}],"sentiment":"neutral","sentiment_score":0.23209671974182128,"channel":1,"num_words":10,"start":0.16,"end":2.74},{"sentences":[{"text":"Hello.","start":3.9199998,"end":4.3199997,"sentiment":"neutral","sentiment_score":0.17521217465400696},{"text":"Good morning.","start":4.3199997,"end":5.04,"sentiment":"positive","sentiment_score":0.4832613319158554},{"text":"This is Maureen from Airtel tech support.","start":5.04,"end":7.62,"sentiment":"neutral","sentiment_score":0.28151736302035196},{"text":"Is it possible for me to speak with Brett Fulmer?","start":8.48,"end":11.62,"sentiment":"neutral","sentiment_score":0.17799196392297745}],"sentiment":"neutral","sentiment_score":0.2446138009428978,"channel":0,"num_words":20,"start":3.9199998,"end":11.62},{"sentences":[{"text":"Hi, Maureen.","start":14.795,"end":15.3550005,"sentiment":"neutral","sentiment_score":0.03614657185971737},{"text":"I can't put you through live, but if you give me your message, I'll get it to Brett straight away, and he'll call you back.","start":15.3550005,"end":20.494999,"sentiment":"neutral","sentiment_score":-0.05953183658421039},{"text":"What's the tech support issue about?","start":20.715,"end":22.655,"sentiment":"neutral","sentiment_score":-0.10069806997974713},{"text":"Oh,","start":24.955,"end":25.455,"sentiment":"neutral","sentiment_score":-0.07138232886791229}],"sentiment":"neutral","sentiment_score":-0.061516868224477064,"channel":1,"num_words":34,"start":14.795,"end":25.455},{"sentences":[{"text":"Just","start":25.575,"end":25.89,"sentiment":"neutral","sentiment_score":-0.09242524206638336}],"sentiment":"neutral","sentiment_score":-0.09242524206638336,"channel":0,"num_words":1,"start":25.575,"end":25.89},{"sentences":[{"text":"I'm listening.","start":28.869999,"end":29.609999,"sentiment":"neutral","sentiment_score":-0.0365606676787138},{"text":"What's going on with your tech support issue?","start":29.669998,"end":31.609999,"sentiment":"neutral","sentiment_score":-0.07586536183953285}],"sentiment":"neutral","sentiment_score":-0.06800442300736904,"channel":1,"num_words":10,"start":28.869999,"end":31.609999},{"sentences":[{"text":"mhmm.","start":32.37,"end":32.77,"sentiment":"neutral","sentiment_score":-0.06553220003843307},{"text":"Okay.","start":32.77,"end":33.27,"sentiment":"neutral","sentiment_score":-0.020882032811641693},{"text":"Just wanted to clarify some things regarding his connection, his Internet connection.","start":33.809998,"end":39.67,"sentiment":"neutral","sentiment_score":-0.08163600756476323}],"sentiment":"neutral","sentiment_score":-0.07614616597337383,"channel":0,"num_words":14,"start":32.37,"end":39.67},{"sentences":[{"text":"Got it.","start":41.355,"end":41.835,"sentiment":"neutral","sentiment_score":-0.043790172785520554},{"text":"So it's about his Internet connection.","start":41.835,"end":43.675,"sentiment":"neutral","sentiment_score":-0.09476551910241444},{"text":"What specifically","start":43.675,"end":44.495,"sentiment":"neutral","sentiment_score":-0.07097093760967255}],"sentiment":"neutral","sentiment_score":-0.07981153354048728,"channel":1,"num_words":10,"start":41.355,"end":44.495},{"sentences":[{"text":"Yeah.","start":44.185,"end":44.685,"sentiment":"neutral","sentiment_score":-0.0641816034913063}],"sentiment":"neutral","sentiment_score":-0.0641816034913063,"channel":0,"num_words":1,"start":44.185,"end":44.685},{"sentences":[{"text":"do you need what do you need to clarify with him about it?","start":44.635,"end":48.495,"sentiment":"neutral","sentiment_score":-0.12385206325696065}],"sentiment":"neutral","sentiment_score":-0.12385206325696065,"channel":1,"num_words":13,"start":44.635,"end":48.495},{"sentences":[{"text":"That the service is NBN STTB, not Digitech network, and it will require a VDSL compatible router.","start":50.665,"end":59.49,"sentiment":"neutral","sentiment_score":-0.16242098326192184}],"sentiment":"neutral","sentiment_score":-0.16242098326192184,"channel":0,"num_words":17,"start":50.665,"end":59.49},{"sentences":[{"text":"Right.","start":61.289997,"end":61.61,"sentiment":"neutral","sentiment_score":-0.05774194002151489},{"text":"So you're saying his service is NBN FTTB.","start":61.61,"end":64.11,"sentiment":"neutral","sentiment_score":-0.09997434169054031},{"text":"That's fiber","start":64.81,"end":65.45,"sentiment":"neutral","sentiment_score":-0.09433384612202644}],"sentiment":"neutral","sentiment_score":-0.09510948779908093,"channel":1,"num_words":11,"start":61.289997,"end":65.45},{"sentences":[{"text":"Mhmm.","start":65.15,"end":65.385,"sentiment":"neutral","sentiment_score":-0.08543939143419266}],"sentiment":"neutral","sentiment_score":-0.08543939143419266,"channel":0,"num_words":1,"start":65.15,"end":65.385},{"sentences":[{"text":"to the the building, and he'll need a VDSL compatible router for it.","start":65.45,"end":72.275,"sentiment":"neutral","sentiment_score":-0.1392405010186709},{"text":"Is there something he needs to do about that, or are you just letting him know?","start":72.275,"end":75.735,"sentiment":"neutral","sentiment_score":-0.23092329362407327}],"sentiment":"neutral","sentiment_score":-0.18982411073199634,"channel":1,"num_words":29,"start":65.45,"end":75.735},{"sentences":[{"text":"Yeah.","start":77.305,"end":77.805,"sentiment":"neutral","sentiment_score":-0.12214912474155426},{"text":"Just letting him know because he mentioned that his current router is Wi Fi seven, which is not compatible with VDSL technology.","start":78.505005,"end":89.11,"sentiment":"neutral","sentiment_score":-0.3038499125025489},{"text":"And we can dispatch our router, but we'll need his confirmation regarding that one.","start":89.97,"end":97.725,"sentiment":"neutral","sentiment_score":-0.12699561885425023}],"sentiment":"neutral","sentiment_score":-0.2320212395610036,"channel":0,"num_words":37,"start":77.305,"end":97.725},{"sentences":[{"text":"Got it.","start":100.365005,"end":100.765,"sentiment":"neutral","sentiment_score":0.031337518244981766},{"text":"So you need his go ahead to send out a compatible router.","start":100.765,"end":103.665,"sentiment":"neutral","sentiment_score":0.07793136996527512},{"text":"I've got all that.","start":104.045,"end":104.925,"sentiment":"neutral","sentiment_score":0.09067066386342049},{"text":"Let me just confirm the best number for Brett to call you back on.","start":104.925,"end":108.625,"sentiment":"neutral","sentiment_score":0.1239809628043856},{"text":"Is it the number you're calling from now?","start":108.740005,"end":110.920006,"sentiment":"neutral","sentiment_score":0.060481034219264984}],"sentiment":"neutral","sentiment_score":0.08950289711356163,"channel":1,"num_words":40,"start":100.365005,"end":110.920006},{"sentences":[{"text":"Yeah.","start":111.479996,"end":111.979996,"sentiment":"neutral","sentiment_score":0.11265046894550323},{"text":"It is.","start":112.04,"end":112.78,"sentiment":"neutral","sentiment_score":0.17634616047143936}],"sentiment":"neutral","sentiment_score":0.15511426329612732,"channel":0,"num_words":3,"start":111.479996,"end":112.78},{"sentences":[{"text":"Perfect.","start":115.22,"end":115.72,"sentiment":"positive","sentiment_score":0.3861953020095825},{"text":"And how urgent is this?","start":115.86,"end":117.22,"sentiment":"neutral","sentiment_score":0.09273012578487397},{"text":"Does he need to get back to you today, or is it more of a when he gets a moment situation?","start":117.22,"end":121.72,"sentiment":"neutral","sentiment_score":-0.011791742628528959}],"sentiment":"neutral","sentiment_score":0.022304419842031267,"channel":1,"num_words":27,"start":115.22,"end":121.72},{"sentences":[{"text":"Actually, it really depends on him if he needs the Internet connection as of because we we need his confirmation for us to proceed with the activation as well.","start":123.41499,"end":136.77,"sentiment":"neutral","sentiment_score":-0.021902586108651655}],"sentiment":"neutral","sentiment_score":-0.021902586108651655,"channel":0,"num_words":29,"start":123.41499,"end":136.77},{"sentences":[{"text":"Right.","start":139.20999,"end":139.53,"sentiment":"neutral","sentiment_score":0.07389425486326218},{"text":"So it's not urgent on your end.","start":139.53,"end":141.29,"sentiment":"neutral","sentiment_score":0.057645960577896664},{"text":"You're just waiting for his confirmation to move forward.","start":141.29,"end":143.79,"sentiment":"neutral","sentiment_score":0.1063401276866595},{"text":"Got it.","start":143.84999,"end":144.51,"sentiment":"neutral","sentiment_score":0.2449987530708313},{"text":"Cool.","start":144.56999,"end":144.97,"sentiment":"positive","sentiment_score":0.35653170943260193}],"sentiment":"neutral","sentiment_score":0.11405031718313693,"channel":1,"num_words":20,"start":139.20999,"end":144.97},{"sentences":[{"text":"Yeah.","start":144.885,"end":145.385,"sentiment":"neutral","sentiment_score":0.23770296573638916}],"sentiment":"neutral","sentiment_score":0.23770296573638916,"channel":0,"num_words":1,"start":144.885,"end":145.385},{"sentences":[{"text":"So I've got a to Marine from Airtel tech support.","start":144.97,"end":150.41501,"sentiment":"neutral","sentiment_score":0.19742171317338944},{"text":"You're letting him know his service is NBN FTTB, and he needs a VDSL compatible router.","start":150.795,"end":156.335,"sentiment":"neutral","sentiment_score":0.18649195227771997},{"text":"And you need his confirmation before you can dispatch one and activate the connection.","start":156.395,"end":160.255,"sentiment":"neutral","sentiment_score":0.14188939332962036},{"text":"Brett will call you back on this number.","start":160.715,"end":162.575,"sentiment":"neutral","sentiment_score":0.1039170240983367},{"text":"Anything else?","start":163.03,"end":163.77,"sentiment":"neutral","sentiment_score":0.021129663102328777}],"sentiment":"neutral","sentiment_score":0.156362707875669,"channel":1,"num_words":50,"start":144.97,"end":163.77},{"sentences":[{"text":"No.","start":165.35,"end":165.85,"sentiment":"neutral","sentiment_score":-0.02641768380999565},{"text":"That's all.","start":165.99,"end":166.97,"sentiment":"neutral","sentiment_score":-0.005134145729243755}],"sentiment":"neutral","sentiment_score":-0.01222865842282772,"channel":0,"num_words":3,"start":165.35,"end":166.97},{"sentences":[{"text":"All sorted.","start":169.59001,"end":170.15001,"sentiment":"neutral","sentiment_score":0.07204071432352066},{"text":"Thanks for calling.","start":170.15001,"end":171.11,"sentiment":"positive","sentiment_score":0.8483493129412333},{"text":"Have a good one.","start":171.11,"end":172.09001,"sentiment":"positive","sentiment_score":0.7873566746711731}],"sentiment":"positive","sentiment_score":0.6487284517950482,"channel":1,"num_words":9,"start":169.59001,"end":172.09001},{"sentences":[{"text":"Yeah.","start":172.79001,"end":172.95001,"sentiment":"positive","sentiment_score":0.5244084000587463},{"text":"You 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there?","start":186.115,"end":187.255,"sentiment":"neutral","sentiment_score":-0.05056420713663101}],"sentiment":"neutral","sentiment_score":-0.05056420713663101,"channel":1,"num_words":4,"start":186.115,"end":187.255}]},"summary":{"result":"success","short":"A representative from Airtel tech support calls to speak with Brett Fulmer regarding his internet connection. The representative confirms Brett's internet connection and asks for a compatible router for his current router. The representative gives Brett a call back number and confirms his confirmation before activating his connection."},"intents":{"segments":[{"text":"This is Maureen from Airtel tech support. Is it possible for me to speak with Brett Fulmer? Hi, Maureen.","start_word":13,"end_word":31,"intents":[{"intent":"Speak with brett fulmer","confidence_score":0.4021177}]},{"text":"That the service is NBN STTB, not Digitech network, and it will require a VDSL compatible router. Right.","start_word":113,"end_word":130,"intents":[{"intent":"Clarify connection to nbn sttb and vdsl router","confidence_score":0.0000011948903}]},{"text":"Just letting him know because he mentioned that his current router is Wi Fi seven, which is not compatible with VDSL technology. And we can dispatch our router, but we'll need his confirmation regarding that one. Got it.","start_word":173,"end_word":210,"intents":[{"intent":"Confirm router installation","confidence_score":0.0026989903}]}]},"sentiments":{"segments":[{"text":"Hello. You're speaking with Nico. How can I help you? Hello.","start_word":0,"end_word":10,"sentiment":"neutral","sentiment_score":0.20932278037071228},{"text":"Good morning.","start_word":11,"end_word":12,"sentiment":"positive","sentiment_score":0.4730455875396729},{"text":"This is Maureen from Airtel tech support. Is it possible for me to speak with Brett Fulmer? Hi, Maureen. I can't put you through live, but if you give me your message, I'll get it to Brett straight away, and he'll call you back. What's the tech support issue about? Oh, Just I'm listening. What's going on with your tech support issue? mhmm. Okay. Just wanted to clarify some things regarding his connection, his Internet connection. Got it. So it's about his Internet connection. What specifically Yeah. do you need what do you need to clarify with him about it? That the service is NBN STTB, not Digitech network, and it will require a VDSL compatible router. Right. So you're saying his service is NBN FTTB. That's fiber Mhmm. to the the building, and he'll need a VDSL compatible router for it. Is there something he needs to do about that, or are you just letting him know? Yeah. Just letting him know because he mentioned that his current router is Wi Fi seven, which is not compatible with VDSL technology. And we can dispatch our router, but we'll need his confirmation regarding that one. Got it. So you need his go ahead to send out a compatible router. I've got all that. Let me just confirm the best number for Brett to call you back on. Is it the number you're calling from now? Yeah. It is.","start_word":13,"end_word":250,"sentiment":"neutral","sentiment_score":-0.06669942820209916},{"text":"Perfect.","start_word":251,"end_word":251,"sentiment":"positive","sentiment_score":0.3861953020095825},{"text":"And how urgent is this? Does he need to get back to you today, or is it more of a when he gets a moment situation? Actually, it really depends on him if he needs the Internet connection as of because we we need his confirmation for us to proceed with the activation as well. Right. So it's not urgent on your end. You're just waiting for his confirmation to move forward. Got it.","start_word":252,"end_word":325,"sentiment":"neutral","sentiment_score":0.025319738313555717},{"text":"Cool.","start_word":326,"end_word":326,"sentiment":"positive","sentiment_score":0.35653170943260193},{"text":"Yeah. So I've got a to Marine from Airtel tech support. You're letting him know his service is NBN FTTB, and he needs a VDSL compatible router. And you need his confirmation before you can dispatch one and activate the connection. Brett will call you back on this number. Anything else? No. That's all. All sorted.","start_word":327,"end_word":382,"sentiment":"neutral","sentiment_score":0.14470577239990234},{"text":"Thanks for calling. Have a good one. Yeah. You too.","start_word":383,"end_word":392,"sentiment":"positive","sentiment_score":0.6957575082778931},{"text":"Bye. Bye. Are you still there?","start_word":393,"end_word":398,"sentiment":"neutral","sentiment_score":0.09735406935214996}],"average":{"sentiment":"neutral","sentiment_score":0.016424040451985106}}}}