{"metadata":{"transaction_key":"deprecated","request_id":"019e240a-964a-79f2-b07b-5ab878399055","sha256":"059719e6dc2902c81f6aee4ba998380d3b09ed4cc7abc8818b9ad7d06dff9da8","created":"2026-05-14T01:12:15.490Z","duration":103.60794,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":474,"output_tokens":49},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":532,"output_tokens":534},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":532,"output_tokens":54}},"results":{"channels":[{"alternatives":[{"transcript":"That's okay. That's okay, Adam. I'll probably just be another minute, and then I will let you go. Sorry. Like I said, I'll put a reminder. We'll touch base again, and we'll look to increase that next under review. And in the meantime, the smokers rate has been removed. So your premium is now significantly cheaper, which will also see your super boost a little bit because of the the premium. It's great. Yeah. Yeah. 1,626 to be exact. The the yeah. Yes. Especially especially for what what you have. So yes. Exactly. Just just yeah. So I'll make I'll make a little note on that, and we'll touch base. But if there's anything else that you need yeah? We could do whatever you want. So when so they just look they just look at it from a just desirating. So they just look at it from, like, the house, not really what you are what you how much cover. So yeah, so when yeah. But it is a good question, though, and we can definitely reassess it and see how you feel as well next year of what's happened and how much you wanna look at, or we can get some couple of quotes for you. Okay. Perfect. Thanks, Adam. We'll speak soon. Let me know if you need anything else. All good. Thanks. Bye.","confidence":0.9980469,"words":[{"word":"that's","start":4.08,"end":4.56,"confidence":0.81591797,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.004892751574516296},{"word":"okay","start":4.56,"end":5.06,"confidence":0.99560547,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.026397207751870155},{"word":"that's","start":5.3599997,"end":5.68,"confidence":0.9995117,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.04445736110210419},{"word":"okay","start":5.68,"end":6.08,"confidence":0.99853516,"punctuated_word":"okay,","sentiment":"neutral","sentiment_score":0.07334963232278824},{"word":"adam","start":6.08,"end":6.58,"confidence":1.0,"punctuated_word":"Adam.","sentiment":"neutral","sentiment_score":0.05957718938589096},{"word":"i'll","start":6.96,"end":7.2799997,"confidence":0.829834,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.04613099619746208},{"word":"probably","start":7.2799997,"end":7.52,"confidence":0.9980469,"punctuated_word":"probably","sentiment":"neutral","sentiment_score":0.032735373824834824},{"word":"just","start":7.52,"end":7.7599998,"confidence":0.9863281,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.03345176577568054},{"word":"be","start":7.7599998,"end":7.9199996,"confidence":0.8388672,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.018176693469285965},{"word":"another","start":7.9199996,"end":8.24,"confidence":0.8828125,"punctuated_word":"another","sentiment":"neutral","sentiment_score":0.01261969842016697},{"word":"minute","start":8.24,"end":8.48,"confidence":0.8942871,"punctuated_word":"minute,","sentiment":"neutral","sentiment_score":0.027285493910312653},{"word":"and","start":8.48,"end":8.72,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.012965822592377664},{"word":"then","start":8.72,"end":8.88,"confidence":1.0,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.01888773962855339},{"word":"i","start":8.88,"end":8.96,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.023798899725079536},{"word":"will","start":8.96,"end":9.12,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.016027385368943214},{"word":"let","start":9.12,"end":9.36,"confidence":1.0,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.02694312669336796},{"word":"you","start":9.36,"end":9.5199995,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.015568509697914124},{"word":"go","start":9.5199995,"end":10.0199995,"confidence":1.0,"punctuated_word":"go.","sentiment":"neutral","sentiment_score":0.030065175145864487},{"word":"sorry","start":11.2,"end":11.5199995,"confidence":0.8588867,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.011492119170725346},{"word":"like","start":11.5199995,"end":11.679999,"confidence":0.99902344,"punctuated_word":"Like","sentiment":"neutral","sentiment_score":-0.023288343101739883},{"word":"i","start":11.679999,"end":11.84,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.003764271736145019},{"word":"said","start":11.84,"end":12.08,"confidence":0.9995117,"punctuated_word":"said,","sentiment":"neutral","sentiment_score":-0.011981550604104996},{"word":"i'll","start":12.08,"end":12.24,"confidence":0.99853516,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.0027185853105038404},{"word":"put","start":12.24,"end":12.48,"confidence":1.0,"punctuated_word":"put","sentiment":"neutral","sentiment_score":0.00675472617149353},{"word":"a","start":12.48,"end":12.559999,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.006634479388594627},{"word":"reminder","start":12.559999,"end":13.059999,"confidence":0.9230957,"punctuated_word":"reminder.","sentiment":"neutral","sentiment_score":0.0013450272381305697},{"word":"we'll","start":13.12,"end":13.28,"confidence":0.9970703,"punctuated_word":"We'll","sentiment":"neutral","sentiment_score":0.03804143890738487},{"word":"touch","start":13.28,"end":13.575,"confidence":1.0,"punctuated_word":"touch","sentiment":"neutral","sentiment_score":0.03791722655296326},{"word":"base","start":13.575,"end":13.815,"confidence":0.99902344,"punctuated_word":"base","sentiment":"neutral","sentiment_score":0.04012665152549744},{"word":"again","start":13.815,"end":14.054999,"confidence":0.97094727,"punctuated_word":"again,","sentiment":"neutral","sentiment_score":0.03667497634887695},{"word":"and","start":14.054999,"end":14.215,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.024608759209513664},{"word":"we'll","start":14.215,"end":14.535,"confidence":1.0,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":0.033532679080963135},{"word":"look","start":14.535,"end":14.775,"confidence":0.7319336,"punctuated_word":"look","sentiment":"neutral","sentiment_score":0.02600894123315811},{"word":"to","start":14.775,"end":14.934999,"confidence":0.95947266,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.033558279275894165},{"word":"increase","start":14.934999,"end":15.335,"confidence":0.99902344,"punctuated_word":"increase","sentiment":"neutral","sentiment_score":0.022259455174207687},{"word":"that","start":15.335,"end":15.495,"confidence":0.9277344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.01164366863667965},{"word":"next","start":15.495,"end":15.735,"confidence":0.9970703,"punctuated_word":"next","sentiment":"neutral","sentiment_score":0.010027017444372175},{"word":"under","start":15.735,"end":15.974999,"confidence":0.8178711,"punctuated_word":"under","sentiment":"neutral","sentiment_score":0.017232051119208336},{"word":"review","start":15.974999,"end":16.474998,"confidence":0.9824219,"punctuated_word":"review.","sentiment":"neutral","sentiment_score":0.031815074384212494},{"word":"and","start":16.695,"end":17.015,"confidence":0.9980469,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.044753577560186386},{"word":"in","start":17.015,"end":17.095,"confidence":0.98095703,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.018047448247671127},{"word":"the","start":17.095,"end":17.335,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.015607107430696487},{"word":"meantime","start":17.335,"end":17.835,"confidence":1.0,"punctuated_word":"meantime,","sentiment":"neutral","sentiment_score":0.01684819534420967},{"word":"the","start":17.895,"end":18.135,"confidence":0.8647461,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.008057162165641785},{"word":"smokers","start":18.135,"end":18.615,"confidence":0.88964844,"punctuated_word":"smokers","sentiment":"neutral","sentiment_score":-0.010116778314113615},{"word":"rate","start":18.615,"end":18.855,"confidence":0.8076172,"punctuated_word":"rate","sentiment":"neutral","sentiment_score":0.013891901820898056},{"word":"has","start":18.855,"end":19.015,"confidence":1.0,"punctuated_word":"has","sentiment":"neutral","sentiment_score":0.02484241873025894},{"word":"been","start":19.015,"end":19.255,"confidence":1.0,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.028377041220664975},{"word":"removed","start":19.255,"end":19.755,"confidence":0.7963867,"punctuated_word":"removed.","sentiment":"neutral","sentiment_score":0.04080094397068024},{"word":"so","start":19.814999,"end":20.055,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.2657146751880646},{"word":"your","start":20.055,"end":20.375,"confidence":0.99902344,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.5286619067192078},{"word":"premium","start":20.375,"end":20.695,"confidence":1.0,"punctuated_word":"premium","sentiment":"neutral","sentiment_score":0.31565070152282715},{"word":"is","start":20.695,"end":20.855,"confidence":0.99902344,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.3846638798713684},{"word":"now","start":20.855,"end":21.175,"confidence":0.9902344,"punctuated_word":"now","sentiment":"positive","sentiment_score":0.43900224566459656},{"word":"significantly","start":21.175,"end":21.675,"confidence":1.0,"punctuated_word":"significantly","sentiment":"positive","sentiment_score":0.47343575954437256},{"word":"cheaper","start":21.814999,"end":22.134998,"confidence":0.954834,"punctuated_word":"cheaper,","sentiment":"positive","sentiment_score":0.4091588258743286},{"word":"which","start":22.134998,"end":22.295,"confidence":0.9921875,"punctuated_word":"which","sentiment":"positive","sentiment_score":0.37276768684387207},{"word":"will","start":22.295,"end":22.535,"confidence":0.70458984,"punctuated_word":"will","sentiment":"positive","sentiment_score":0.3955060839653015},{"word":"also","start":22.535,"end":22.855,"confidence":1.0,"punctuated_word":"also","sentiment":"positive","sentiment_score":0.3861321210861206},{"word":"see","start":22.855,"end":22.935,"confidence":0.984375,"punctuated_word":"see","sentiment":"positive","sentiment_score":0.43144866824150085},{"word":"your","start":22.935,"end":23.255,"confidence":0.9614258,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.4152342677116394},{"word":"super","start":23.255,"end":23.575,"confidence":0.9116211,"punctuated_word":"super","sentiment":"positive","sentiment_score":0.5312020182609558},{"word":"boost","start":23.575,"end":23.895,"confidence":0.96875,"punctuated_word":"boost","sentiment":"positive","sentiment_score":0.4588852822780609},{"word":"a","start":23.895,"end":23.974998,"confidence":0.95703125,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.29118815064430237},{"word":"little","start":23.974998,"end":24.215,"confidence":1.0,"punctuated_word":"little","sentiment":"neutral","sentiment_score":0.1817316859960556},{"word":"bit","start":24.215,"end":24.455,"confidence":0.9970703,"punctuated_word":"bit","sentiment":"neutral","sentiment_score":0.3082982003688812},{"word":"because","start":24.455,"end":24.955,"confidence":0.9902344,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.15191008150577545},{"word":"of","start":25.015,"end":25.255,"confidence":0.9404297,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.17652732133865356},{"word":"the","start":25.255,"end":25.575,"confidence":0.9536133,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.12882132828235626},{"word":"the","start":25.575,"end":25.654999,"confidence":0.89208984,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.28434789180755615},{"word":"premium","start":25.654999,"end":26.154999,"confidence":0.84643555,"punctuated_word":"premium.","sentiment":"neutral","sentiment_score":0.2720819115638733},{"word":"it's","start":26.375,"end":26.535,"confidence":0.8137207,"punctuated_word":"It's","sentiment":"positive","sentiment_score":0.33613449335098267},{"word":"great","start":26.535,"end":27.035,"confidence":0.99853516,"punctuated_word":"great.","sentiment":"positive","sentiment_score":0.7405360341072083},{"word":"yeah","start":31.34,"end":31.5,"confidence":0.8859863,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0445270910859108},{"word":"yeah","start":31.5,"end":31.9,"confidence":0.99609375,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03942989185452461},{"word":"1,626","start":31.9,"end":33.58,"confidence":0.99816895,"punctuated_word":"1,626","sentiment":"neutral","sentiment_score":0.035423919558525085},{"word":"to","start":33.58,"end":33.74,"confidence":0.61083984,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.041744593530893326},{"word":"be","start":33.74,"end":33.98,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.045487843453884125},{"word":"exact","start":33.98,"end":34.46,"confidence":0.9367676,"punctuated_word":"exact.","sentiment":"neutral","sentiment_score":0.07687206566333771},{"word":"the","start":34.46,"end":34.96,"confidence":0.4650879,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.09850798547267914},{"word":"the","start":35.1,"end":35.26,"confidence":0.6870117,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.08659498393535614},{"word":"yeah","start":35.42,"end":35.92,"confidence":0.9526367,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.08507794141769409},{"word":"yes","start":36.22,"end":36.72,"confidence":0.93774414,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.05971212312579155},{"word":"especially","start":37.1,"end":37.58,"confidence":0.93847656,"punctuated_word":"Especially","sentiment":"neutral","sentiment_score":0.026005819439888},{"word":"especially","start":37.58,"end":38.08,"confidence":0.8925781,"punctuated_word":"especially","sentiment":"neutral","sentiment_score":0.02647383138537407},{"word":"for","start":38.14,"end":38.3,"confidence":0.97802734,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.004502143710851669},{"word":"what","start":38.3,"end":38.7,"confidence":0.99902344,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.00981534831225872},{"word":"what","start":38.7,"end":39.02,"confidence":0.9873047,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.005370143800973892},{"word":"you","start":39.02,"end":39.18,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.005761910229921341},{"word":"have","start":39.18,"end":39.5,"confidence":0.9338379,"punctuated_word":"have.","sentiment":"neutral","sentiment_score":-0.004468588158488274},{"word":"so","start":39.5,"end":40.0,"confidence":0.9667969,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.012306923046708109},{"word":"yes","start":45.575,"end":46.075,"confidence":0.9387207,"punctuated_word":"yes.","sentiment":"neutral","sentiment_score":0.05852489545941353},{"word":"exactly","start":46.375,"end":46.875,"confidence":0.99902344,"punctuated_word":"Exactly.","sentiment":"neutral","sentiment_score":0.09492920339107512},{"word":"just","start":47.095,"end":47.415,"confidence":0.9301758,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.0836355984210968},{"word":"just","start":47.415,"end":47.735,"confidence":0.9970703,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.07840640842914581},{"word":"yeah","start":47.895,"end":48.395,"confidence":0.99853516,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.09170852601528168},{"word":"so","start":49.095,"end":49.335,"confidence":0.9086914,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.09975896775722504},{"word":"i'll","start":49.335,"end":49.495,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.10668911784887314},{"word":"make","start":49.495,"end":49.735,"confidence":1.0,"punctuated_word":"make","sentiment":"neutral","sentiment_score":0.13064122200012207},{"word":"i'll","start":49.735,"end":49.895,"confidence":0.99902344,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.1120833158493042},{"word":"make","start":49.895,"end":50.055,"confidence":1.0,"punctuated_word":"make","sentiment":"neutral","sentiment_score":0.12922559678554535},{"word":"a","start":50.055,"end":50.215,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.11400327831506728},{"word":"little","start":50.215,"end":50.455,"confidence":0.99902344,"punctuated_word":"little","sentiment":"neutral","sentiment_score":0.11610084027051926},{"word":"note","start":50.455,"end":50.614998,"confidence":0.9980469,"punctuated_word":"note","sentiment":"neutral","sentiment_score":0.11642971634864809},{"word":"on","start":50.614998,"end":50.775,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.08903788030147552},{"word":"that","start":50.775,"end":50.934998,"confidence":0.77905273,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":0.0970381200313568},{"word":"and","start":50.934998,"end":51.095,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.10964566469192503},{"word":"we'll","start":51.095,"end":51.255,"confidence":1.0,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":0.11461275815963744},{"word":"touch","start":51.255,"end":51.495,"confidence":1.0,"punctuated_word":"touch","sentiment":"neutral","sentiment_score":0.08789554238319397},{"word":"base","start":51.495,"end":51.735,"confidence":0.9741211,"punctuated_word":"base.","sentiment":"neutral","sentiment_score":0.057733770459890366},{"word":"but","start":51.735,"end":51.895,"confidence":1.0,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.008925649337470531},{"word":"if","start":51.895,"end":52.055,"confidence":0.9375,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.004414106719195843},{"word":"there's","start":52.055,"end":52.295,"confidence":1.0,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":0.00023971467453520745},{"word":"anything","start":52.295,"end":52.535,"confidence":1.0,"punctuated_word":"anything","sentiment":"neutral","sentiment_score":0.0056240735575556755},{"word":"else","start":52.535,"end":52.775,"confidence":1.0,"punctuated_word":"else","sentiment":"neutral","sentiment_score":0.003698248416185379},{"word":"that","start":52.775,"end":52.934998,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.0017381170764565468},{"word":"you","start":52.934998,"end":53.095,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0038209455087780952},{"word":"need","start":53.095,"end":53.55,"confidence":0.99902344,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.004029399715363979},{"word":"yeah","start":54.03,"end":54.53,"confidence":0.75512695,"punctuated_word":"yeah?","sentiment":"neutral","sentiment_score":0.005873898044228554},{"word":"we","start":59.71,"end":59.949997,"confidence":0.671875,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.007779132574796677},{"word":"could","start":59.949997,"end":60.11,"confidence":0.99902344,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.019104167819023132},{"word":"do","start":60.11,"end":60.35,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.0161278173327446},{"word":"whatever","start":60.35,"end":60.75,"confidence":1.0,"punctuated_word":"whatever","sentiment":"neutral","sentiment_score":0.01177122350782156},{"word":"you","start":60.75,"end":60.989998,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.010531739331781864},{"word":"want","start":60.989998,"end":61.489998,"confidence":0.984375,"punctuated_word":"want.","sentiment":"neutral","sentiment_score":0.005561375059187412},{"word":"so","start":61.55,"end":61.87,"confidence":0.6489258,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.0006172498688101768},{"word":"when","start":61.87,"end":62.27,"confidence":0.97802734,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.0011611271183937788},{"word":"so","start":67.405,"end":67.645004,"confidence":0.5019531,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.018874209374189377},{"word":"they","start":67.645004,"end":67.885,"confidence":0.89746094,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.024898849427700043},{"word":"just","start":67.885,"end":68.125,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.030438276007771492},{"word":"look","start":68.125,"end":68.525,"confidence":0.9951172,"punctuated_word":"look","sentiment":"neutral","sentiment_score":-0.02536228857934475},{"word":"they","start":68.525,"end":68.765,"confidence":0.9980469,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.021544134244322777},{"word":"just","start":68.765,"end":69.005005,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.029333487153053284},{"word":"look","start":69.005005,"end":69.245,"confidence":0.99902344,"punctuated_word":"look","sentiment":"neutral","sentiment_score":-0.0230678990483284},{"word":"at","start":69.245,"end":69.485,"confidence":0.99902344,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.01422049105167389},{"word":"it","start":69.485,"end":69.565,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.0017444118857383728},{"word":"from","start":69.565,"end":69.805,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.010689914226531982},{"word":"a","start":69.805,"end":70.045006,"confidence":0.98535156,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.00005411822348833084},{"word":"just","start":70.605,"end":70.845,"confidence":0.8886719,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.000033561140298843384},{"word":"desirating","start":70.845,"end":71.345,"confidence":0.5601196,"punctuated_word":"desirating.","sentiment":"neutral","sentiment_score":0.0033335767220705748},{"word":"so","start":71.645004,"end":71.805,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.010785045102238657},{"word":"they","start":71.805,"end":71.965004,"confidence":1.0,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.0064771343022584915},{"word":"just","start":71.965004,"end":72.445,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.012832680717110634},{"word":"look","start":72.445,"end":72.765,"confidence":0.9980469,"punctuated_word":"look","sentiment":"neutral","sentiment_score":-0.00923723727464676},{"word":"at","start":72.765,"end":73.005005,"confidence":1.0,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.002166125923395157},{"word":"it","start":73.005005,"end":73.085,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.0005047246813774109},{"word":"from","start":73.085,"end":73.245,"confidence":0.9741211,"punctuated_word":"from,","sentiment":"neutral","sentiment_score":-0.00970479752868414},{"word":"like","start":73.245,"end":73.485,"confidence":0.9980469,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.005491776391863823},{"word":"the","start":73.485,"end":73.645004,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.004726078361272812},{"word":"house","start":73.645004,"end":74.145004,"confidence":0.72631836,"punctuated_word":"house,","sentiment":"neutral","sentiment_score":-0.007374666631221771},{"word":"not","start":74.205,"end":74.525,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.010658878833055496},{"word":"really","start":74.525,"end":74.845,"confidence":1.0,"punctuated_word":"really","sentiment":"neutral","sentiment_score":-0.014599490910768507},{"word":"what","start":74.845,"end":75.005005,"confidence":1.0,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.01694793999195099},{"word":"you","start":75.005005,"end":75.245,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.012016361579298971},{"word":"are","start":75.245,"end":75.325005,"confidence":0.96972656,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.01740618422627449},{"word":"what","start":75.565,"end":75.805,"confidence":1.0,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.023434150964021683},{"word":"you","start":75.805,"end":75.965004,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.014125743880867958},{"word":"how","start":76.125,"end":76.285,"confidence":1.0,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.02241504192352295},{"word":"much","start":76.285,"end":76.525,"confidence":0.99902344,"punctuated_word":"much","sentiment":"neutral","sentiment_score":-0.010207414627075195},{"word":"cover","start":76.525,"end":77.025,"confidence":0.9916992,"punctuated_word":"cover.","sentiment":"neutral","sentiment_score":-0.009044233709573746},{"word":"so","start":77.245,"end":77.745,"confidence":0.9604492,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.02272871136665344},{"word":"yeah","start":79.229996,"end":79.729996,"confidence":0.98217773,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.036629218608140945},{"word":"so","start":79.78999,"end":80.10999,"confidence":0.7915039,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.024675516411662105},{"word":"when","start":80.10999,"end":80.60999,"confidence":0.54296875,"punctuated_word":"when","sentiment":"neutral","sentiment_score":0.01564708538353443},{"word":"yeah","start":81.46999,"end":81.95,"confidence":0.98706055,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.038915567100048065},{"word":"but","start":81.95,"end":82.10999,"confidence":0.99902344,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.039193447679281235},{"word":"it","start":82.10999,"end":82.27,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.04745360463857651},{"word":"is","start":82.27,"end":82.42999,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.031110070645809177},{"word":"a","start":82.42999,"end":82.509995,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0564386174082756},{"word":"good","start":82.509995,"end":82.67,"confidence":1.0,"punctuated_word":"good","sentiment":"neutral","sentiment_score":0.12624114751815796},{"word":"question","start":82.67,"end":83.07,"confidence":0.7709961,"punctuated_word":"question,","sentiment":"neutral","sentiment_score":0.11294785141944884},{"word":"though","start":83.07,"end":83.57,"confidence":0.83325195,"punctuated_word":"though,","sentiment":"neutral","sentiment_score":0.11192882806062698},{"word":"and","start":84.189995,"end":84.42999,"confidence":0.8984375,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.02811051532626152},{"word":"we","start":84.42999,"end":84.59,"confidence":0.99902344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.040909141302108765},{"word":"can","start":84.59,"end":84.829994,"confidence":0.45458984,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.06580957770347595},{"word":"definitely","start":84.829994,"end":85.329994,"confidence":0.99902344,"punctuated_word":"definitely","sentiment":"neutral","sentiment_score":0.04796430096030235},{"word":"reassess","start":85.869995,"end":86.369995,"confidence":0.9980469,"punctuated_word":"reassess","sentiment":"neutral","sentiment_score":0.052850451320409775},{"word":"it","start":86.42999,"end":86.92999,"confidence":0.9589844,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.047015655785799026},{"word":"and","start":86.99,"end":87.229996,"confidence":0.7158203,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.05476327985525131},{"word":"see","start":87.229996,"end":87.39,"confidence":0.5908203,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.04893026128411293},{"word":"how","start":87.39,"end":87.549995,"confidence":1.0,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.02992764115333557},{"word":"you","start":87.549995,"end":87.71,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.05184321105480194},{"word":"feel","start":87.71,"end":87.95,"confidence":0.99902344,"punctuated_word":"feel","sentiment":"neutral","sentiment_score":0.04606534540653229},{"word":"as","start":87.95,"end":88.11,"confidence":0.9941406,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.03376208245754242},{"word":"well","start":88.11,"end":88.35,"confidence":1.0,"punctuated_word":"well","sentiment":"neutral","sentiment_score":0.042981069535017014},{"word":"next","start":88.35,"end":88.59,"confidence":0.99316406,"punctuated_word":"next","sentiment":"neutral","sentiment_score":0.02834777534008026},{"word":"year","start":88.59,"end":88.829994,"confidence":0.89990234,"punctuated_word":"year","sentiment":"neutral","sentiment_score":0.04381176829338074},{"word":"of","start":88.829994,"end":88.909996,"confidence":0.66796875,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.0510752908885479},{"word":"what's","start":88.909996,"end":89.229996,"confidence":0.9880371,"punctuated_word":"what's","sentiment":"neutral","sentiment_score":0.02906576916575432},{"word":"happened","start":89.229996,"end":89.71,"confidence":0.99902344,"punctuated_word":"happened","sentiment":"neutral","sentiment_score":0.038336556404829025},{"word":"and","start":89.71,"end":90.189995,"confidence":0.91845703,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.02998090349137783},{"word":"how","start":90.189995,"end":90.42999,"confidence":1.0,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.01702989637851715},{"word":"much","start":90.42999,"end":90.67,"confidence":1.0,"punctuated_word":"much","sentiment":"neutral","sentiment_score":0.01430756039917469},{"word":"you","start":90.67,"end":90.75,"confidence":0.7451172,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.01111733540892601},{"word":"wanna","start":90.75,"end":90.99,"confidence":0.9980469,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":0.018345477059483528},{"word":"look","start":90.99,"end":91.229996,"confidence":0.99902344,"punctuated_word":"look","sentiment":"neutral","sentiment_score":0.017901189625263214},{"word":"at","start":91.229996,"end":91.39,"confidence":0.6899414,"punctuated_word":"at,","sentiment":"neutral","sentiment_score":0.02668158523738384},{"word":"or","start":91.39,"end":91.549995,"confidence":0.9741211,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.031102970242500305},{"word":"we","start":91.549995,"end":91.63,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.0386730320751667},{"word":"can","start":91.63,"end":91.78999,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.05003368481993675},{"word":"get","start":91.78999,"end":91.95,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.04503248631954193},{"word":"some","start":91.95,"end":92.189995,"confidence":1.0,"punctuated_word":"some","sentiment":"neutral","sentiment_score":0.03451979160308838},{"word":"couple","start":92.189995,"end":92.42999,"confidence":0.8911133,"punctuated_word":"couple","sentiment":"neutral","sentiment_score":0.05697011947631836},{"word":"of","start":92.42999,"end":92.509995,"confidence":0.92578125,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.05665811896324158},{"word":"quotes","start":92.509995,"end":92.829994,"confidence":0.7841797,"punctuated_word":"quotes","sentiment":"neutral","sentiment_score":0.032597415149211884},{"word":"for","start":92.829994,"end":92.99,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.07150126993656158},{"word":"you","start":92.99,"end":93.405,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.053698670119047165},{"word":"okay","start":94.924995,"end":95.424995,"confidence":0.8779297,"punctuated_word":"Okay.","sentiment":"positive","sentiment_score":0.47477948665618896},{"word":"perfect","start":95.565,"end":96.065,"confidence":0.9904785,"punctuated_word":"Perfect.","sentiment":"positive","sentiment_score":0.7222825884819031},{"word":"thanks","start":96.365,"end":96.765,"confidence":0.9748535,"punctuated_word":"Thanks,","sentiment":"positive","sentiment_score":0.588858962059021},{"word":"adam","start":96.765,"end":97.085,"confidence":0.9975586,"punctuated_word":"Adam.","sentiment":"positive","sentiment_score":0.49024468660354614},{"word":"we'll","start":97.085,"end":97.244995,"confidence":0.99365234,"punctuated_word":"We'll","sentiment":"neutral","sentiment_score":0.28444886207580566},{"word":"speak","start":97.244995,"end":97.485,"confidence":1.0,"punctuated_word":"speak","sentiment":"neutral","sentiment_score":0.319844514131546},{"word":"soon","start":97.485,"end":97.725,"confidence":0.99365234,"punctuated_word":"soon.","sentiment":"neutral","sentiment_score":0.24162887036800385},{"word":"let","start":97.725,"end":97.885,"confidence":0.9970703,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.10667750984430312},{"word":"me","start":97.885,"end":97.965,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.07971549034118652},{"word":"know","start":97.965,"end":98.125,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":0.11805473268032074},{"word":"if","start":98.125,"end":98.205,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.09393350780010223},{"word":"you","start":98.205,"end":98.365,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.09571227431297302},{"word":"need","start":98.365,"end":98.525,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.08046970516443253},{"word":"anything","start":98.525,"end":98.845,"confidence":1.0,"punctuated_word":"anything","sentiment":"neutral","sentiment_score":0.141282320022583},{"word":"else","start":98.845,"end":99.345,"confidence":1.0,"punctuated_word":"else.","sentiment":"neutral","sentiment_score":0.13961109519004822},{"word":"all","start":101.244995,"end":101.405,"confidence":0.89208984,"punctuated_word":"All","sentiment":"positive","sentiment_score":0.4258344471454621},{"word":"good","start":101.405,"end":101.645,"confidence":0.9975586,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.410221815109253},{"word":"thanks","start":101.645,"end":102.125,"confidence":1.0,"punctuated_word":"Thanks.","sentiment":"positive","sentiment_score":0.4346427619457245},{"word":"bye","start":102.125,"end":102.625,"confidence":0.9980469,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.24515680968761444}],"paragraphs":{"transcript":"\nThat's okay. That's okay, Adam. I'll probably just be another minute, and then I will let you go. Sorry. Like I said, I'll put a reminder.\n\nWe'll touch base again, and we'll look to increase that next under review. And in the meantime, the smokers rate has been removed. So your premium is now significantly cheaper, which will also see your super boost a little bit because of the the premium. It's great. Yeah.\n\nYeah. 1,626 to be exact. The the yeah. Yes. Especially especially for what what you have.\n\nSo yes. Exactly. Just just yeah. So I'll make I'll make a little note on that, and we'll touch base. But if there's anything else that you need yeah?\n\nWe could do whatever you want. So when so they just look they just look at it from a just desirating. So they just look at it from, like, the house, not really what you are what you how much cover. So yeah, so when yeah. But it is a good question, though, and we can definitely reassess it and see how you feel as well next year of what's happened and how much you wanna look at, or we can get some couple of quotes for you.\n\nOkay. Perfect. Thanks, Adam. We'll speak soon. Let me know if you need anything else.\n\nAll good. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"That's okay.","start":4.08,"end":5.06,"sentiment":"neutral","sentiment_score":0.01075222808867693},{"text":"That's okay, Adam.","start":5.3599997,"end":6.58,"sentiment":"neutral","sentiment_score":0.059128060936927795},{"text":"I'll probably just be another minute, and then I will let you go.","start":6.96,"end":10.0199995,"sentiment":"neutral","sentiment_score":0.02420436003460334},{"text":"Sorry.","start":11.2,"end":11.5199995,"sentiment":"neutral","sentiment_score":-0.011492119170725346},{"text":"Like I said, I'll put a reminder.","start":11.5199995,"end":13.059999,"sentiment":"neutral","sentiment_score":-0.0027842820688549963}],"sentiment":"neutral","sentiment_score":0.018560124068664245,"num_words":26,"start":4.08,"end":13.059999},{"sentences":[{"text":"We'll touch base again, and we'll look to increase that next under review.","start":13.12,"end":16.474998,"sentiment":"neutral","sentiment_score":0.027957401453302458},{"text":"And in the meantime, the smokers rate has been removed.","start":16.695,"end":19.755,"sentiment":"neutral","sentiment_score":0.020110901817679404},{"text":"So your premium is now significantly cheaper, which will also see your super boost a little bit because of the the premium.","start":19.814999,"end":26.154999,"sentiment":"positive","sentiment_score":0.3455623042854396},{"text":"It's great.","start":26.375,"end":27.035,"sentiment":"positive","sentiment_score":0.5383352637290955},{"text":"Yeah.","start":31.34,"end":31.5,"sentiment":"neutral","sentiment_score":0.0445270910859108}],"sentiment":"neutral","sentiment_score":0.19350257395611456,"num_words":48,"start":13.12,"end":31.5},{"sentences":[{"text":"Yeah.","start":31.5,"end":31.9,"sentiment":"neutral","sentiment_score":0.03942989185452461},{"text":"1,626 to be exact.","start":31.9,"end":34.46,"sentiment":"neutral","sentiment_score":0.04988210555166006},{"text":"The the yeah.","start":34.46,"end":35.92,"sentiment":"neutral","sentiment_score":0.09006030360857646},{"text":"Yes.","start":36.22,"end":36.72,"sentiment":"neutral","sentiment_score":0.05971212312579155},{"text":"Especially especially for what what you have.","start":37.1,"end":39.5,"sentiment":"neutral","sentiment_score":0.004509400576353073}],"sentiment":"neutral","sentiment_score":0.03752607200294733,"num_words":16,"start":31.5,"end":39.5},{"sentences":[{"text":"So yes.","start":39.5,"end":46.075,"sentiment":"neutral","sentiment_score":0.02310898620635271},{"text":"Exactly.","start":46.375,"end":46.875,"sentiment":"neutral","sentiment_score":0.09492920339107512},{"text":"Just just yeah.","start":47.095,"end":48.395,"sentiment":"neutral","sentiment_score":0.08458351095517476},{"text":"So I'll make I'll make a little note on that, and we'll touch base.","start":49.095,"end":51.735,"sentiment":"neutral","sentiment_score":0.10577827080019883},{"text":"But if there's anything else that you need yeah?","start":51.735,"end":54.53,"sentiment":"neutral","sentiment_score":0.004262683672196645}],"sentiment":"neutral","sentiment_score":0.06600543630765028,"num_words":29,"start":39.5,"end":54.53},{"sentences":[{"text":"We could do whatever you want.","start":59.71,"end":61.489998,"sentiment":"neutral","sentiment_score":0.011812575937559208},{"text":"So when so they just look they just look at it from a just desirating.","start":61.55,"end":71.345,"sentiment":"neutral","sentiment_score":-0.013002817208568255},{"text":"So they just look at it from, like, the house, not really what you are what you how much cover.","start":71.645004,"end":77.025,"sentiment":"neutral","sentiment_score":-0.010957312909886241},{"text":"So yeah, so when yeah.","start":77.245,"end":81.95,"sentiment":"neutral","sentiment_score":0.0277192197740078},{"text":"But it is a good question, though, and we can definitely reassess it and see how you feel as well next year of what's happened and how much you wanna look at, or we can get some couple of quotes for you.","start":81.95,"end":93.405,"sentiment":"neutral","sentiment_score":0.045548446831249055}],"sentiment":"neutral","sentiment_score":0.019412702330472795,"num_words":88,"start":59.71,"end":93.405},{"sentences":[{"text":"Okay.","start":94.924995,"end":95.424995,"sentiment":"positive","sentiment_score":0.47477948665618896},{"text":"Perfect.","start":95.565,"end":96.065,"sentiment":"positive","sentiment_score":0.7222825884819031},{"text":"Thanks, Adam.","start":96.365,"end":97.085,"sentiment":"positive","sentiment_score":0.5395518243312836},{"text":"We'll speak soon.","start":97.085,"end":97.725,"sentiment":"neutral","sentiment_score":0.28197408219178516},{"text":"Let me know if you need anything else.","start":97.725,"end":99.345,"sentiment":"neutral","sentiment_score":0.10693207941949368}],"sentiment":"neutral","sentiment_score":0.2651696403821309,"num_words":15,"start":94.924995,"end":99.345},{"sentences":[{"text":"All good.","start":101.244995,"end":101.645,"sentiment":"positive","sentiment_score":0.41802813112735754},{"text":"Thanks.","start":101.645,"end":102.125,"sentiment":"positive","sentiment_score":0.4346427619457245},{"text":"Bye.","start":102.125,"end":102.625,"sentiment":"neutral","sentiment_score":0.24515680968761444}],"sentiment":"positive","sentiment_score":0.3789639584720135,"num_words":4,"start":101.244995,"end":102.625}]}}]},{"alternatives":[{"transcript":"Everything. Sorry. Again, I was using Bluetooth. Press the button. Yep. Yep. That was thanks. Yeah. Alright. That's good. Alright. So 15 it's 1,500. That's pretty cheap, isn't it? Wow. That's cheap. Say what? There you go. So I just I just gotta I I just gotta wait for another year to get an increase. Correct? Okay. No worries. Does it have to be is it gonna be one, like, 1.5 or it could be 1,000,000? Small increase. That probably probably they'd probably say yes if it's 1,000,000, not 1.5, maybe. I don't know. Yep. Okay. I just find a bit. Yep. Yeah. Maybe. Yeah. Yeah. No worries. No worries. All good. Thank you very much for that. You too. No. That's all. Thank you. Bye. Bye.","confidence":0.9711914,"words":[{"word":"everything","start":0.39999998,"end":0.9,"confidence":0.8718262,"punctuated_word":"Everything.","sentiment":"neutral","sentiment_score":0.008322024717926979},{"word":"sorry","start":1.68,"end":2.08,"confidence":0.8894043,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.059127017855644226},{"word":"again","start":2.08,"end":2.32,"confidence":0.97802734,"punctuated_word":"Again,","sentiment":"neutral","sentiment_score":-0.03407088667154312},{"word":"i","start":2.32,"end":2.48,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.03386608138680458},{"word":"was","start":2.48,"end":2.6399999,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.04050365835428238},{"word":"using","start":2.6399999,"end":3.04,"confidence":1.0,"punctuated_word":"using","sentiment":"neutral","sentiment_score":-0.03262703865766525},{"word":"bluetooth","start":3.04,"end":3.54,"confidence":0.9885254,"punctuated_word":"Bluetooth.","sentiment":"neutral","sentiment_score":-0.022586528211832047},{"word":"press","start":4.08,"end":4.24,"confidence":0.7709961,"punctuated_word":"Press","sentiment":"neutral","sentiment_score":-0.005532755516469479},{"word":"the","start":4.24,"end":4.48,"confidence":0.9902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0017742300406098366},{"word":"button","start":4.48,"end":4.98,"confidence":0.9980469,"punctuated_word":"button.","sentiment":"neutral","sentiment_score":-0.005252588540315628},{"word":"yep","start":10.16,"end":10.66,"confidence":0.9460449,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.03358445316553116},{"word":"yep","start":16.755,"end":17.154999,"confidence":0.982666,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.03721938654780388},{"word":"that","start":17.154999,"end":17.654999,"confidence":0.40161133,"punctuated_word":"That","sentiment":"neutral","sentiment_score":0.013990569859743118},{"word":"was","start":18.755,"end":19.255,"confidence":0.9790039,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.013905279338359833},{"word":"thanks","start":20.355,"end":20.855,"confidence":0.7524414,"punctuated_word":"thanks.","sentiment":"positive","sentiment_score":0.4902501106262207},{"word":"yeah","start":24.355,"end":24.855,"confidence":0.9897461,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.18849079310894012},{"word":"alright","start":25.555,"end":26.055,"confidence":0.5874634,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.24132531881332395},{"word":"that's","start":26.515,"end":26.835,"confidence":0.99365234,"punctuated_word":"That's","sentiment":"positive","sentiment_score":0.6782647371292114},{"word":"good","start":26.835,"end":27.24,"confidence":0.99609375,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.500483512878418},{"word":"alright","start":27.4,"end":27.72,"confidence":0.9082031,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.17645001411437988},{"word":"so","start":27.72,"end":28.039999,"confidence":0.9140625,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.0750613734126091},{"word":"15","start":28.039999,"end":28.44,"confidence":0.9453125,"punctuated_word":"15","sentiment":"neutral","sentiment_score":0.09136634320020676},{"word":"it's","start":28.52,"end":28.76,"confidence":0.9177246,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.07297178357839584},{"word":"1,500","start":28.76,"end":29.66,"confidence":0.94055176,"punctuated_word":"1,500.","sentiment":"neutral","sentiment_score":0.09681656211614607},{"word":"that's","start":30.039999,"end":30.279999,"confidence":0.9592285,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.22587941586971283},{"word":"pretty","start":30.279999,"end":30.6,"confidence":0.99609375,"punctuated_word":"pretty","sentiment":"neutral","sentiment_score":0.19600936770439148},{"word":"cheap","start":30.6,"end":30.84,"confidence":0.9091797,"punctuated_word":"cheap,","sentiment":"neutral","sentiment_score":0.17775848507881165},{"word":"isn't","start":30.84,"end":31.08,"confidence":0.8820801,"punctuated_word":"isn't","sentiment":"neutral","sentiment_score":0.1552606225013733},{"word":"it","start":31.08,"end":31.58,"confidence":0.99658203,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":0.09525719285011292},{"word":"wow","start":34.04,"end":34.54,"confidence":0.8713379,"punctuated_word":"Wow.","sentiment":"neutral","sentiment_score":0.1510412096977234},{"word":"that's","start":34.84,"end":35.079998,"confidence":0.9904785,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.16568025946617126},{"word":"cheap","start":35.079998,"end":35.579998,"confidence":0.9970703,"punctuated_word":"cheap.","sentiment":"neutral","sentiment_score":0.14699813723564148},{"word":"say","start":36.52,"end":36.76,"confidence":0.7788086,"punctuated_word":"Say","sentiment":"neutral","sentiment_score":0.02667391672730446},{"word":"what","start":36.76,"end":37.26,"confidence":0.99560547,"punctuated_word":"what?","sentiment":"neutral","sentiment_score":0.022569265216588977},{"word":"there","start":37.559998,"end":37.8,"confidence":0.95410156,"punctuated_word":"There","sentiment":"neutral","sentiment_score":0.013902079313993454},{"word":"you","start":37.8,"end":37.96,"confidence":0.99609375,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0309376809746027},{"word":"go","start":37.96,"end":38.2,"confidence":0.99853516,"punctuated_word":"go.","sentiment":"neutral","sentiment_score":0.03186368942260742},{"word":"so","start":38.2,"end":38.6,"confidence":0.9091797,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.0028395187109708786},{"word":"i","start":38.6,"end":38.76,"confidence":0.83984375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0028572026640176773},{"word":"just","start":38.76,"end":39.08,"confidence":0.8618164,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.0032004043459892273},{"word":"i","start":39.08,"end":39.239998,"confidence":0.96240234,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.003186602145433426},{"word":"just","start":39.239998,"end":39.4,"confidence":0.9980469,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.007023880258202553},{"word":"gotta","start":39.4,"end":39.9,"confidence":0.58447266,"punctuated_word":"gotta","sentiment":"neutral","sentiment_score":-0.006981358863413334},{"word":"i","start":40.04,"end":40.28,"confidence":0.6557617,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.013050932437181473},{"word":"i","start":40.28,"end":40.44,"confidence":0.5161133,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.010303787887096403},{"word":"just","start":40.44,"end":40.68,"confidence":0.9951172,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.008684247732162476},{"word":"gotta","start":40.68,"end":40.92,"confidence":0.9838867,"punctuated_word":"gotta","sentiment":"neutral","sentiment_score":-0.03234259784221649},{"word":"wait","start":40.92,"end":41.42,"confidence":0.99902344,"punctuated_word":"wait","sentiment":"neutral","sentiment_score":-0.01737874746322632},{"word":"for","start":42.704998,"end":42.945,"confidence":0.9980469,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.04678378999233246},{"word":"another","start":42.945,"end":43.265,"confidence":0.99902344,"punctuated_word":"another","sentiment":"neutral","sentiment_score":-0.019038543105125427},{"word":"year","start":43.265,"end":43.664997,"confidence":1.0,"punctuated_word":"year","sentiment":"neutral","sentiment_score":-0.010951552540063858},{"word":"to","start":43.664997,"end":44.164997,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.022589441388845444},{"word":"get","start":44.305,"end":44.465,"confidence":0.8574219,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.002337675541639328},{"word":"an","start":44.465,"end":44.625,"confidence":0.58203125,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.001011740416288376},{"word":"increase","start":44.625,"end":45.125,"confidence":0.99560547,"punctuated_word":"increase.","sentiment":"neutral","sentiment_score":0.014854767359793186},{"word":"correct","start":45.184998,"end":45.684998,"confidence":0.9638672,"punctuated_word":"Correct?","sentiment":"neutral","sentiment_score":0.03753644973039627},{"word":"okay","start":46.704998,"end":47.204998,"confidence":0.9501953,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.09060601145029068},{"word":"no","start":48.704998,"end":49.024998,"confidence":0.69921875,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.11560548841953278},{"word":"worries","start":49.024998,"end":49.524998,"confidence":0.9411621,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.10185225307941435},{"word":"does","start":52.225,"end":52.464996,"confidence":0.90478516,"punctuated_word":"Does","sentiment":"neutral","sentiment_score":-0.0056842053309082985},{"word":"it","start":52.464996,"end":52.625,"confidence":0.96240234,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.0031827781349420547},{"word":"have","start":52.625,"end":52.785,"confidence":0.9506836,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.0005997056141495705},{"word":"to","start":52.785,"end":52.945,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.003486613743007183},{"word":"be","start":52.945,"end":53.344997,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.00026510562747716904},{"word":"is","start":53.745,"end":53.905,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.002937021665275097},{"word":"it","start":53.905,"end":54.065,"confidence":0.9970703,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.006949450820684433},{"word":"gonna","start":54.065,"end":54.305,"confidence":0.98828125,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":0.0022350409999489784},{"word":"be","start":54.305,"end":54.545,"confidence":0.9980469,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.003923783544450998},{"word":"one","start":54.545,"end":54.945,"confidence":0.80615234,"punctuated_word":"one,","sentiment":"neutral","sentiment_score":0.0031159515492618084},{"word":"like","start":54.945,"end":55.184998,"confidence":0.9572754,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.001604026649147272},{"word":"1.5","start":55.184998,"end":55.905,"confidence":0.99934894,"punctuated_word":"1.5","sentiment":"neutral","sentiment_score":0.003948810510337353},{"word":"or","start":55.905,"end":56.065,"confidence":0.65478516,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.002179308794438839},{"word":"it","start":56.065,"end":56.144997,"confidence":0.71240234,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.0065111336298286915},{"word":"could","start":56.144997,"end":56.385,"confidence":0.99902344,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.007349647115916014},{"word":"be","start":56.385,"end":56.545,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.0059756929986178875},{"word":"1,000,000","start":56.545,"end":57.18,"confidence":0.89086914,"punctuated_word":"1,000,000?","sentiment":"neutral","sentiment_score":0.005440589040517807},{"word":"small","start":57.74,"end":58.24,"confidence":0.9970703,"punctuated_word":"Small","sentiment":"neutral","sentiment_score":0.005133301950991154},{"word":"increase","start":61.34,"end":61.84,"confidence":0.98657227,"punctuated_word":"increase.","sentiment":"neutral","sentiment_score":-0.000807089963927865},{"word":"that","start":61.9,"end":62.22,"confidence":0.41357422,"punctuated_word":"That","sentiment":"neutral","sentiment_score":-0.003524595871567726},{"word":"probably","start":62.22,"end":62.72,"confidence":0.8857422,"punctuated_word":"probably","sentiment":"neutral","sentiment_score":-0.009970679879188538},{"word":"probably","start":62.78,"end":62.9,"confidence":0.8461914,"punctuated_word":"probably","sentiment":"neutral","sentiment_score":-0.014148851856589316},{"word":"they'd","start":63.02,"end":63.260002,"confidence":0.75341797,"punctuated_word":"they'd","sentiment":"neutral","sentiment_score":-0.010383805260062218},{"word":"probably","start":63.260002,"end":63.5,"confidence":0.99902344,"punctuated_word":"probably","sentiment":"neutral","sentiment_score":-0.015167866833508016},{"word":"say","start":63.5,"end":63.66,"confidence":0.99902344,"punctuated_word":"say","sentiment":"neutral","sentiment_score":-0.01628483273088932},{"word":"yes","start":63.66,"end":63.9,"confidence":0.9482422,"punctuated_word":"yes","sentiment":"neutral","sentiment_score":-0.003182288259267807},{"word":"if","start":63.9,"end":64.06,"confidence":0.94628906,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.0025673764757812023},{"word":"it's","start":64.06,"end":64.22,"confidence":0.7792969,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.004513776861131191},{"word":"1,000,000","start":64.22,"end":64.78,"confidence":0.93933105,"punctuated_word":"1,000,000,","sentiment":"neutral","sentiment_score":-0.001847293577156961},{"word":"not","start":64.78,"end":64.94,"confidence":0.9980469,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.013616376556456087},{"word":"1.5","start":64.94,"end":65.82,"confidence":0.9071452,"punctuated_word":"1.5,","sentiment":"neutral","sentiment_score":-0.007526075933128595},{"word":"maybe","start":65.82,"end":66.32,"confidence":0.9719238,"punctuated_word":"maybe.","sentiment":"neutral","sentiment_score":-0.01159452088177204},{"word":"i","start":67.42,"end":67.5,"confidence":0.85498047,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0263090617954731},{"word":"don't","start":67.5,"end":67.58,"confidence":0.8857422,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.02590355649590492},{"word":"know","start":67.58,"end":68.08,"confidence":0.99902344,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":-0.0295151025056839},{"word":"yep","start":77.134995,"end":77.634995,"confidence":0.90356445,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.028845161199569706},{"word":"okay","start":78.415,"end":78.915,"confidence":0.86083984,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0363897979259491},{"word":"i","start":79.774994,"end":79.854996,"confidence":0.89501953,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.02823520079255104},{"word":"just","start":79.854996,"end":80.095,"confidence":0.42114258,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.02607087418437004},{"word":"find","start":80.095,"end":80.335,"confidence":0.23486328,"punctuated_word":"find","sentiment":"neutral","sentiment_score":0.018791357055306435},{"word":"a","start":80.335,"end":80.494995,"confidence":0.62353516,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.023853443562984467},{"word":"bit","start":80.494995,"end":80.975,"confidence":0.9135742,"punctuated_word":"bit.","sentiment":"neutral","sentiment_score":0.023574348539114},{"word":"yep","start":80.975,"end":81.475,"confidence":0.8300781,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.042079538106918335},{"word":"yeah","start":84.095,"end":84.415,"confidence":0.98779297,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.06663557887077332},{"word":"maybe","start":84.415,"end":84.915,"confidence":0.9941406,"punctuated_word":"Maybe.","sentiment":"neutral","sentiment_score":0.03125983849167824},{"word":"yeah","start":85.82,"end":86.32,"confidence":0.77319336,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03963166102766991},{"word":"yeah","start":90.38,"end":90.619995,"confidence":0.9711914,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.020108576864004135},{"word":"no","start":90.619995,"end":90.78,"confidence":0.984375,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.03514564409852028},{"word":"worries","start":90.78,"end":91.28,"confidence":0.99902344,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.016944119706749916},{"word":"no","start":93.74,"end":93.899994,"confidence":0.9863281,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.09878760576248168},{"word":"worries","start":93.899994,"end":94.382935,"confidence":1.0,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.12721090018749237},{"word":"all","start":94.54294,"end":94.782936,"confidence":0.6303711,"punctuated_word":"All","sentiment":"positive","sentiment_score":0.3598760664463043},{"word":"good","start":94.782936,"end":94.86294,"confidence":0.9980469,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.37476831674575806},{"word":"thank","start":94.86294,"end":95.18294,"confidence":0.89501953,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5301722288131714},{"word":"you","start":95.18294,"end":95.26293,"confidence":0.9980469,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6294962167739868},{"word":"very","start":95.26293,"end":95.50294,"confidence":0.9980469,"punctuated_word":"very","sentiment":"positive","sentiment_score":0.6797678470611572},{"word":"much","start":95.50294,"end":95.742935,"confidence":1.0,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.7295645475387573},{"word":"for","start":95.742935,"end":95.90293,"confidence":0.89208984,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.7100569605827332},{"word":"that","start":95.90293,"end":96.40293,"confidence":0.99853516,"punctuated_word":"that.","sentiment":"positive","sentiment_score":0.637194812297821},{"word":"you","start":97.58293,"end":97.742935,"confidence":0.67822266,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.1184147372841835},{"word":"too","start":97.742935,"end":98.242935,"confidence":0.9370117,"punctuated_word":"too.","sentiment":"neutral","sentiment_score":0.09970048815011978},{"word":"no","start":99.422935,"end":99.66293,"confidence":0.74316406,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":0.0652938038110733},{"word":"that's","start":99.66293,"end":99.98293,"confidence":0.99902344,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.11079534888267516},{"word":"all","start":99.98293,"end":100.382935,"confidence":0.9995117,"punctuated_word":"all.","sentiment":"neutral","sentiment_score":0.1374431699514389},{"word":"thank","start":100.382935,"end":100.62293,"confidence":0.9980469,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4480912387371063},{"word":"you","start":100.62293,"end":101.12293,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4083952307701111},{"word":"bye","start":102.54294,"end":102.86293,"confidence":0.7351074,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.11519287526607512},{"word":"bye","start":102.86293,"end":103.36293,"confidence":0.9733887,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":-0.08900127559900284}],"paragraphs":{"transcript":"\nEverything. Sorry. Again, I was using Bluetooth. Press the button. Yep.\n\nYep. That was thanks. Yeah. Alright. That's good.\n\nAlright. So 15 it's 1,500. That's pretty cheap, isn't it? Wow. That's cheap.\n\nSay what? There you go. So I just I just gotta I I just gotta wait for another year to get an increase. Correct? Okay.\n\nNo worries. Does it have to be is it gonna be one, like, 1.5 or it could be 1,000,000? Small increase. That probably probably they'd probably say yes if it's 1,000,000, not 1.5, maybe. I don't know.\n\nYep. Okay. I just find a bit. Yep. Yeah.\n\nMaybe. Yeah. Yeah. No worries. No worries.\n\nAll good. Thank you very much for that. You too. No. That's all.\n\nThank you. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Everything.","start":0.39999998,"end":0.9,"sentiment":"neutral","sentiment_score":0.008322024717926979},{"text":"Sorry.","start":1.68,"end":2.08,"sentiment":"neutral","sentiment_score":-0.059127017855644226},{"text":"Again, I was using Bluetooth.","start":2.08,"end":3.54,"sentiment":"neutral","sentiment_score":-0.032730838656425475},{"text":"Press the button.","start":4.08,"end":4.98,"sentiment":"neutral","sentiment_score":-0.004186524699131648},{"text":"Yep.","start":10.16,"end":10.66,"sentiment":"neutral","sentiment_score":0.03358445316553116}],"sentiment":"neutral","sentiment_score":-0.01758493703197349,"num_words":11,"start":0.39999998,"end":10.66},{"sentences":[{"text":"Yep.","start":16.755,"end":17.154999,"sentiment":"neutral","sentiment_score":0.03721938654780388},{"text":"That was thanks.","start":17.154999,"end":20.855,"sentiment":"neutral","sentiment_score":0.1727153199414412},{"text":"Yeah.","start":24.355,"end":24.855,"sentiment":"neutral","sentiment_score":0.18849079310894012},{"text":"Alright.","start":25.555,"end":26.055,"sentiment":"neutral","sentiment_score":0.24132531881332395},{"text":"That's good.","start":26.515,"end":27.24,"sentiment":"positive","sentiment_score":0.5893741250038147}],"sentiment":"neutral","sentiment_score":0.27049121353775263,"num_words":8,"start":16.755,"end":27.24},{"sentences":[{"text":"Alright.","start":27.4,"end":27.72,"sentiment":"neutral","sentiment_score":0.17645001411437988},{"text":"So 15 it's 1,500.","start":27.72,"end":29.66,"sentiment":"neutral","sentiment_score":0.08405401557683945},{"text":"That's pretty cheap, isn't it?","start":30.039999,"end":31.58,"sentiment":"neutral","sentiment_score":0.17003301680088043},{"text":"Wow.","start":34.04,"end":34.54,"sentiment":"neutral","sentiment_score":0.1510412096977234},{"text":"That's cheap.","start":34.84,"end":35.579998,"sentiment":"neutral","sentiment_score":0.15633919835090637}],"sentiment":"neutral","sentiment_score":0.14050390514043662,"num_words":13,"start":27.4,"end":35.579998},{"sentences":[{"text":"Say what?","start":36.52,"end":37.26,"sentiment":"neutral","sentiment_score":0.024621590971946716},{"text":"There you go.","start":37.559998,"end":38.2,"sentiment":"neutral","sentiment_score":0.02556781657040119},{"text":"So I just I just gotta I I just gotta wait for another year to get an increase.","start":38.2,"end":45.125,"sentiment":"neutral","sentiment_score":-0.01014486752036545},{"text":"Correct?","start":45.184998,"end":45.684998,"sentiment":"neutral","sentiment_score":0.03753644973039627},{"text":"Okay.","start":46.704998,"end":47.204998,"sentiment":"neutral","sentiment_score":0.09060601145029068}],"sentiment":"neutral","sentiment_score":0.0028592590987682343,"num_words":25,"start":36.52,"end":47.204998},{"sentences":[{"text":"No worries.","start":48.704998,"end":49.524998,"sentiment":"neutral","sentiment_score":0.10872887074947357},{"text":"Does it have to be is it gonna be one, like, 1.5 or it could be 1,000,000?","start":52.225,"end":57.18,"sentiment":"neutral","sentiment_score":0.0031464849324787363},{"text":"Small increase.","start":57.74,"end":61.84,"sentiment":"neutral","sentiment_score":0.0021631059935316443},{"text":"That probably probably they'd probably say yes if it's 1,000,000, not 1.5, maybe.","start":61.9,"end":66.32,"sentiment":"neutral","sentiment_score":-0.008794487767423002},{"text":"I don't know.","start":67.42,"end":68.08,"sentiment":"neutral","sentiment_score":-0.02724257359902064}],"sentiment":"neutral","sentiment_score":0.002141030690934811,"num_words":37,"start":48.704998,"end":68.08},{"sentences":[{"text":"Yep.","start":77.134995,"end":77.634995,"sentiment":"neutral","sentiment_score":0.028845161199569706},{"text":"Okay.","start":78.415,"end":78.915,"sentiment":"neutral","sentiment_score":0.0363897979259491},{"text":"I just find a bit.","start":79.774994,"end":80.975,"sentiment":"neutral","sentiment_score":0.024105044826865197},{"text":"Yep.","start":80.975,"end":81.475,"sentiment":"neutral","sentiment_score":0.042079538106918335},{"text":"Yeah.","start":84.095,"end":84.415,"sentiment":"neutral","sentiment_score":0.06663557887077332}],"sentiment":"neutral","sentiment_score":0.03271947780417071,"num_words":9,"start":77.134995,"end":84.415},{"sentences":[{"text":"Maybe.","start":84.415,"end":84.915,"sentiment":"neutral","sentiment_score":0.03125983849167824},{"text":"Yeah.","start":85.82,"end":86.32,"sentiment":"neutral","sentiment_score":0.03963166102766991},{"text":"Yeah.","start":90.38,"end":90.619995,"sentiment":"neutral","sentiment_score":0.020108576864004135},{"text":"No worries.","start":90.619995,"end":91.28,"sentiment":"neutral","sentiment_score":0.026044881902635098},{"text":"No worries.","start":93.74,"end":94.382935,"sentiment":"neutral","sentiment_score":0.11299925297498703}],"sentiment":"neutral","sentiment_score":0.05272690659122808,"num_words":7,"start":84.415,"end":94.382935},{"sentences":[{"text":"All good.","start":94.54294,"end":94.86294,"sentiment":"positive","sentiment_score":0.3673221915960312},{"text":"Thank you very much for that.","start":94.86294,"end":96.40293,"sentiment":"positive","sentiment_score":0.6527087688446045},{"text":"You too.","start":97.58293,"end":98.242935,"sentiment":"neutral","sentiment_score":0.10905761271715164},{"text":"No.","start":99.422935,"end":99.66293,"sentiment":"neutral","sentiment_score":0.0652938038110733},{"text":"That's all.","start":99.66293,"end":100.382935,"sentiment":"neutral","sentiment_score":0.12411925941705704}],"sentiment":"positive","sentiment_score":0.3986572726414754,"num_words":13,"start":94.54294,"end":100.382935},{"sentences":[{"text":"Thank you.","start":100.382935,"end":101.12293,"sentiment":"positive","sentiment_score":0.4282432347536087},{"text":"Bye.","start":102.54294,"end":102.86293,"sentiment":"neutral","sentiment_score":0.11519287526607512},{"text":"Bye.","start":102.86293,"end":103.36293,"sentiment":"neutral","sentiment_score":-0.08900127559900284}],"sentiment":"neutral","sentiment_score":0.22066951729357243,"num_words":4,"start":100.382935,"end":103.36293}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Everything. Sorry. Again, I was using Bluetooth. Press\n\nChannel 0: That's\n\nChannel 1: the button.\n\nChannel 0: okay. That's okay, Adam. I'll probably just be another minute, and then I will let you go.\n\nChannel 1: Yep.\n\nChannel 0: Sorry. Like I said, I'll put a reminder. We'll touch base again, and we'll look to increase that next under review. And\n\nChannel 1: Yep.\n\nChannel 0: in the\n\nChannel 1: That\n\nChannel 0: meantime, the smokers rate\n\nChannel 1: was\n\nChannel 0: has been removed. So your\n\nChannel 1: thanks.\n\nChannel 0: premium is now significantly cheaper, which will also see your super boost a little bit\n\nChannel 1: Yeah.\n\nChannel 0: because of the\n\nChannel 1: Alright.\n\nChannel 0: the premium. It's\n\nChannel 1: That's\n\nChannel 0: great.\n\nChannel 1: good. Alright. So 15 it's 1,500. That's pretty cheap, isn't it?\n\nChannel 0: Yeah. Yeah. 1,626 to be exact.\n\nChannel 1: Wow.\n\nChannel 0: The\n\nChannel 1: That's cheap.\n\nChannel 0: the yeah. Yes.\n\nChannel 1: Say what?\n\nChannel 0: Especially\n\nChannel 1: There\n\nChannel 0: especially\n\nChannel 1: you go.\n\nChannel 0: for\n\nChannel 1: So\n\nChannel 0: what\n\nChannel 1: I\n\nChannel 0: what\n\nChannel 1: just\n\nChannel 0: you\n\nChannel 1: I\n\nChannel 0: have.\n\nChannel 1: just gotta\n\nChannel 0: So\n\nChannel 1: I I just gotta wait for another year to get an increase. Correct?\n\nChannel 0: yes. Exactly.\n\nChannel 1: Okay.\n\nChannel 0: Just just yeah.\n\nChannel 1: No worries.\n\nChannel 0: So I'll make I'll make a little note on that, and we'll touch base. But if there's\n\nChannel 1: Does\n\nChannel 0: anything\n\nChannel 1: it\n\nChannel 0: else\n\nChannel 1: have\n\nChannel 0: that\n\nChannel 1: to\n\nChannel 0: you\n\nChannel 1: be\n\nChannel 0: need\n\nChannel 1: is it\n\nChannel 0: yeah?\n\nChannel 1: gonna be one, like, 1.5 or it could be 1,000,000? Small\n\nChannel 0: We could do whatever you want.\n\nChannel 1: increase.\n\nChannel 0: So when\n\nChannel 1: That probably probably they'd probably say yes if it's 1,000,000, not 1.5, maybe.\n\nChannel 0: so\n\nChannel 1: I don't know.\n\nChannel 0: they just look they just look at it from a just desirating. So they just look at it from, like, the house, not really what you are what you how much cover.\n\nChannel 1: Yep.\n\nChannel 0: So\n\nChannel 1: Okay.\n\nChannel 0: yeah,\n\nChannel 1: I\n\nChannel 0: so\n\nChannel 1: just find\n\nChannel 0: when\n\nChannel 1: a bit. Yep.\n\nChannel 0: yeah. But it is a good question, though,\n\nChannel 1: Yeah.\n\nChannel 0: and\n\nChannel 1: Maybe.\n\nChannel 0: we can definitely\n\nChannel 1: Yeah.\n\nChannel 0: reassess it and see how you feel as well next year of what's happened and how\n\nChannel 1: Yeah.\n\nChannel 0: much\n\nChannel 1: No\n\nChannel 0: you wanna\n\nChannel 1: worries.\n\nChannel 0: look at, or we can get some couple of quotes for you.\n\nChannel 1: No worries. All good. Thank\n\nChannel 0: Okay.\n\nChannel 1: you very much\n\nChannel 0: Perfect.\n\nChannel 1: for that.\n\nChannel 0: Thanks, Adam. We'll speak soon.\n\nChannel 1: You\n\nChannel 0: Let\n\nChannel 1: too.\n\nChannel 0: me know if you need anything else.\n\nChannel 1: No. That's all. Thank you.\n\nChannel 0: All good. Thanks. Bye.\n\nChannel 1: Bye. Bye.","paragraphs":[{"sentences":[{"text":"Everything.","start":0.39999998,"end":0.9,"sentiment":"neutral","sentiment_score":0.008322024717926979},{"text":"Sorry.","start":1.68,"end":2.08,"sentiment":"neutral","sentiment_score":-0.059127017855644226},{"text":"Again, I was using Bluetooth.","start":2.08,"end":3.54,"sentiment":"neutral","sentiment_score":-0.032730838656425475},{"text":"Press","start":4.08,"end":4.24,"sentiment":"neutral","sentiment_score":-0.005532755516469479}],"sentiment":"neutral","sentiment_score":-0.027498992742039263,"channel":1,"num_words":8,"start":0.39999998,"end":4.24},{"sentences":[{"text":"That's","start":4.08,"end":4.56,"sentiment":"neutral","sentiment_score":-0.004892751574516296}],"sentiment":"neutral","sentiment_score":-0.004892751574516296,"channel":0,"num_words":1,"start":4.08,"end":4.56},{"sentences":[{"text":"the button.","start":4.24,"end":4.98,"sentiment":"neutral","sentiment_score":-0.0035134092904627323}],"sentiment":"neutral","sentiment_score":-0.0035134092904627323,"channel":1,"num_words":2,"start":4.24,"end":4.98},{"sentences":[{"text":"okay.","start":4.56,"end":5.06,"sentiment":"neutral","sentiment_score":0.026397207751870155},{"text":"That's okay, Adam.","start":5.3599997,"end":6.58,"sentiment":"neutral","sentiment_score":0.059128060936927795},{"text":"I'll probably just be another minute, and then I will let you go.","start":6.96,"end":10.0199995,"sentiment":"neutral","sentiment_score":0.02420436003460334}],"sentiment":"neutral","sentiment_score":0.030496357118382174,"channel":0,"num_words":17,"start":4.56,"end":10.0199995},{"sentences":[{"text":"Yep.","start":10.16,"end":10.66,"sentiment":"neutral","sentiment_score":0.03358445316553116}],"sentiment":"neutral","sentiment_score":0.03358445316553116,"channel":1,"num_words":1,"start":10.16,"end":10.66},{"sentences":[{"text":"Sorry.","start":11.2,"end":11.5199995,"sentiment":"neutral","sentiment_score":-0.011492119170725346},{"text":"Like I said, I'll put a reminder.","start":11.5199995,"end":13.059999,"sentiment":"neutral","sentiment_score":-0.0027842820688549963},{"text":"We'll touch base again, and we'll look to increase that next under review.","start":13.12,"end":16.474998,"sentiment":"neutral","sentiment_score":0.027957401453302458},{"text":"And","start":16.695,"end":17.015,"sentiment":"neutral","sentiment_score":0.044753577560186386}],"sentiment":"neutral","sentiment_score":0.017146259218200365,"channel":0,"num_words":22,"start":11.2,"end":17.015},{"sentences":[{"text":"Yep.","start":16.755,"end":17.154999,"sentiment":"neutral","sentiment_score":0.03721938654780388}],"sentiment":"neutral","sentiment_score":0.03721938654780388,"channel":1,"num_words":1,"start":16.755,"end":17.154999},{"sentences":[{"text":"in the","start":17.015,"end":17.335,"sentiment":"neutral","sentiment_score":0.016827277839183807}],"sentiment":"neutral","sentiment_score":0.016827277839183807,"channel":0,"num_words":2,"start":17.015,"end":17.335},{"sentences":[{"text":"That","start":17.154999,"end":17.654999,"sentiment":"neutral","sentiment_score":0.013990569859743118}],"sentiment":"neutral","sentiment_score":0.013990569859743118,"channel":1,"num_words":1,"start":17.154999,"end":17.654999},{"sentences":[{"text":"meantime, the smokers rate","start":17.335,"end":18.855,"sentiment":"neutral","sentiment_score":0.007170120254158974}],"sentiment":"neutral","sentiment_score":0.007170120254158974,"channel":0,"num_words":4,"start":17.335,"end":18.855},{"sentences":[{"text":"was","start":18.755,"end":19.255,"sentiment":"neutral","sentiment_score":0.013905279338359833}],"sentiment":"neutral","sentiment_score":0.013905279338359833,"channel":1,"num_words":1,"start":18.755,"end":19.255},{"sentences":[{"text":"has been removed.","start":18.855,"end":19.755,"sentiment":"neutral","sentiment_score":0.03134013464053472},{"text":"So your","start":19.814999,"end":20.375,"sentiment":"positive","sentiment_score":0.39718829095363617}],"sentiment":"neutral","sentiment_score":0.1776793971657753,"channel":0,"num_words":5,"start":18.855,"end":20.375},{"sentences":[{"text":"thanks.","start":20.355,"end":20.855,"sentiment":"positive","sentiment_score":0.4902501106262207}],"sentiment":"positive","sentiment_score":0.4902501106262207,"channel":1,"num_words":1,"start":20.355,"end":20.855},{"sentences":[{"text":"premium is now significantly cheaper, which will also see your super boost a little bit","start":20.375,"end":24.455,"sentiment":"positive","sentiment_score":0.38628703852494556}],"sentiment":"positive","sentiment_score":0.38628703852494556,"channel":0,"num_words":15,"start":20.375,"end":24.455},{"sentences":[{"text":"Yeah.","start":24.355,"end":24.855,"sentiment":"neutral","sentiment_score":0.18849079310894012}],"sentiment":"neutral","sentiment_score":0.18849079310894012,"channel":1,"num_words":1,"start":24.355,"end":24.855},{"sentences":[{"text":"because of the","start":24.455,"end":25.575,"sentiment":"neutral","sentiment_score":0.15241957704226175}],"sentiment":"neutral","sentiment_score":0.15241957704226175,"channel":0,"num_words":3,"start":24.455,"end":25.575},{"sentences":[{"text":"Alright.","start":25.555,"end":26.055,"sentiment":"neutral","sentiment_score":0.24132531881332395}],"sentiment":"neutral","sentiment_score":0.24132531881332395,"channel":1,"num_words":1,"start":25.555,"end":26.055},{"sentences":[{"text":"the premium.","start":25.575,"end":26.154999,"sentiment":"neutral","sentiment_score":0.2782149016857147},{"text":"It's","start":26.375,"end":26.535,"sentiment":"positive","sentiment_score":0.33613449335098267}],"sentiment":"neutral","sentiment_score":0.297521432240804,"channel":0,"num_words":3,"start":25.575,"end":26.535},{"sentences":[{"text":"That's","start":26.515,"end":26.835,"sentiment":"positive","sentiment_score":0.6782647371292114}],"sentiment":"positive","sentiment_score":0.6782647371292114,"channel":1,"num_words":1,"start":26.515,"end":26.835},{"sentences":[{"text":"great.","start":26.535,"end":27.035,"sentiment":"positive","sentiment_score":0.7405360341072083}],"sentiment":"positive","sentiment_score":0.7405360341072083,"channel":0,"num_words":1,"start":26.535,"end":27.035},{"sentences":[{"text":"good.","start":26.835,"end":27.24,"sentiment":"positive","sentiment_score":0.500483512878418},{"text":"Alright.","start":27.4,"end":27.72,"sentiment":"neutral","sentiment_score":0.17645001411437988},{"text":"So 15 it's 1,500.","start":27.72,"end":29.66,"sentiment":"neutral","sentiment_score":0.08405401557683945},{"text":"That's pretty cheap, isn't it?","start":30.039999,"end":31.58,"sentiment":"neutral","sentiment_score":0.17003301680088043}],"sentiment":"neutral","sentiment_score":0.16939224302768707,"channel":1,"num_words":11,"start":26.835,"end":31.58},{"sentences":[{"text":"Yeah.","start":31.34,"end":31.5,"sentiment":"neutral","sentiment_score":0.0445270910859108},{"text":"Yeah.","start":31.5,"end":31.9,"sentiment":"neutral","sentiment_score":0.03942989185452461},{"text":"1,626 to be exact.","start":31.9,"end":34.46,"sentiment":"neutral","sentiment_score":0.04988210555166006}],"sentiment":"neutral","sentiment_score":0.04724756752451261,"channel":0,"num_words":6,"start":31.34,"end":34.46},{"sentences":[{"text":"Wow.","start":34.04,"end":34.54,"sentiment":"neutral","sentiment_score":0.1510412096977234}],"sentiment":"neutral","sentiment_score":0.1510412096977234,"channel":1,"num_words":1,"start":34.04,"end":34.54},{"sentences":[{"text":"The","start":34.46,"end":34.96,"sentiment":"neutral","sentiment_score":0.09850798547267914}],"sentiment":"neutral","sentiment_score":0.09850798547267914,"channel":0,"num_words":1,"start":34.46,"end":34.96},{"sentences":[{"text":"That's cheap.","start":34.84,"end":35.579998,"sentiment":"neutral","sentiment_score":0.15633919835090637}],"sentiment":"neutral","sentiment_score":0.15633919835090637,"channel":1,"num_words":2,"start":34.84,"end":35.579998},{"sentences":[{"text":"the yeah.","start":35.1,"end":35.92,"sentiment":"neutral","sentiment_score":0.08583646267652512},{"text":"Yes.","start":36.22,"end":36.72,"sentiment":"neutral","sentiment_score":0.05971212312579155}],"sentiment":"neutral","sentiment_score":0.07712834949294727,"channel":0,"num_words":3,"start":35.1,"end":36.72},{"sentences":[{"text":"Say what?","start":36.52,"end":37.26,"sentiment":"neutral","sentiment_score":0.024621590971946716}],"sentiment":"neutral","sentiment_score":0.024621590971946716,"channel":1,"num_words":2,"start":36.52,"end":37.26},{"sentences":[{"text":"Especially","start":37.1,"end":37.58,"sentiment":"neutral","sentiment_score":0.026005819439888}],"sentiment":"neutral","sentiment_score":0.026005819439888,"channel":0,"num_words":1,"start":37.1,"end":37.58},{"sentences":[{"text":"There","start":37.559998,"end":37.8,"sentiment":"neutral","sentiment_score":0.013902079313993454}],"sentiment":"neutral","sentiment_score":0.013902079313993454,"channel":1,"num_words":1,"start":37.559998,"end":37.8},{"sentences":[{"text":"especially","start":37.58,"end":38.08,"sentiment":"neutral","sentiment_score":0.02647383138537407}],"sentiment":"neutral","sentiment_score":0.02647383138537407,"channel":0,"num_words":1,"start":37.58,"end":38.08},{"sentences":[{"text":"you go.","start":37.8,"end":38.2,"sentiment":"neutral","sentiment_score":0.03140068519860506}],"sentiment":"neutral","sentiment_score":0.03140068519860506,"channel":1,"num_words":2,"start":37.8,"end":38.2},{"sentences":[{"text":"for","start":38.14,"end":38.3,"sentiment":"neutral","sentiment_score":0.004502143710851669}],"sentiment":"neutral","sentiment_score":0.004502143710851669,"channel":0,"num_words":1,"start":38.14,"end":38.3},{"sentences":[{"text":"So","start":38.2,"end":38.6,"sentiment":"neutral","sentiment_score":-0.0028395187109708786}],"sentiment":"neutral","sentiment_score":-0.0028395187109708786,"channel":1,"num_words":1,"start":38.2,"end":38.6},{"sentences":[{"text":"what","start":38.3,"end":38.7,"sentiment":"neutral","sentiment_score":-0.00981534831225872}],"sentiment":"neutral","sentiment_score":-0.00981534831225872,"channel":0,"num_words":1,"start":38.3,"end":38.7},{"sentences":[{"text":"I","start":38.6,"end":38.76,"sentiment":"neutral","sentiment_score":-0.0028572026640176773}],"sentiment":"neutral","sentiment_score":-0.0028572026640176773,"channel":1,"num_words":1,"start":38.6,"end":38.76},{"sentences":[{"text":"what","start":38.7,"end":39.02,"sentiment":"neutral","sentiment_score":-0.005370143800973892}],"sentiment":"neutral","sentiment_score":-0.005370143800973892,"channel":0,"num_words":1,"start":38.7,"end":39.02},{"sentences":[{"text":"just","start":38.76,"end":39.08,"sentiment":"neutral","sentiment_score":0.0032004043459892273}],"sentiment":"neutral","sentiment_score":0.0032004043459892273,"channel":1,"num_words":1,"start":38.76,"end":39.08},{"sentences":[{"text":"you","start":39.02,"end":39.18,"sentiment":"neutral","sentiment_score":-0.005761910229921341}],"sentiment":"neutral","sentiment_score":-0.005761910229921341,"channel":0,"num_words":1,"start":39.02,"end":39.18},{"sentences":[{"text":"I","start":39.08,"end":39.239998,"sentiment":"neutral","sentiment_score":-0.003186602145433426}],"sentiment":"neutral","sentiment_score":-0.003186602145433426,"channel":1,"num_words":1,"start":39.08,"end":39.239998},{"sentences":[{"text":"have.","start":39.18,"end":39.5,"sentiment":"neutral","sentiment_score":-0.004468588158488274}],"sentiment":"neutral","sentiment_score":-0.004468588158488274,"channel":0,"num_words":1,"start":39.18,"end":39.5},{"sentences":[{"text":"just gotta","start":39.239998,"end":39.9,"sentiment":"neutral","sentiment_score":-0.007002619560807943}],"sentiment":"neutral","sentiment_score":-0.007002619560807943,"channel":1,"num_words":2,"start":39.239998,"end":39.9},{"sentences":[{"text":"So","start":39.5,"end":40.0,"sentiment":"neutral","sentiment_score":-0.012306923046708109}],"sentiment":"neutral","sentiment_score":-0.012306923046708109,"channel":0,"num_words":1,"start":39.5,"end":40.0},{"sentences":[{"text":"I I just gotta wait for another year to get an increase.","start":40.04,"end":45.125,"sentiment":"neutral","sentiment_score":-0.013576621422544122},{"text":"Correct?","start":45.184998,"end":45.684998,"sentiment":"neutral","sentiment_score":0.03753644973039627}],"sentiment":"neutral","sentiment_score":-0.009644846718471784,"channel":1,"num_words":13,"start":40.04,"end":45.684998},{"sentences":[{"text":"yes.","start":45.575,"end":46.075,"sentiment":"neutral","sentiment_score":0.05852489545941353},{"text":"Exactly.","start":46.375,"end":46.875,"sentiment":"neutral","sentiment_score":0.09492920339107512}],"sentiment":"neutral","sentiment_score":0.07672704942524433,"channel":0,"num_words":2,"start":45.575,"end":46.875},{"sentences":[{"text":"Okay.","start":46.704998,"end":47.204998,"sentiment":"neutral","sentiment_score":0.09060601145029068}],"sentiment":"neutral","sentiment_score":0.09060601145029068,"channel":1,"num_words":1,"start":46.704998,"end":47.204998},{"sentences":[{"text":"Just just yeah.","start":47.095,"end":48.395,"sentiment":"neutral","sentiment_score":0.08458351095517476}],"sentiment":"neutral","sentiment_score":0.08458351095517476,"channel":0,"num_words":3,"start":47.095,"end":48.395},{"sentences":[{"text":"No worries.","start":48.704998,"end":49.524998,"sentiment":"neutral","sentiment_score":0.10872887074947357}],"sentiment":"neutral","sentiment_score":0.10872887074947357,"channel":1,"num_words":2,"start":48.704998,"end":49.524998},{"sentences":[{"text":"So I'll make I'll make a little note on that, and we'll touch base.","start":49.095,"end":51.735,"sentiment":"neutral","sentiment_score":0.10577827080019883},{"text":"But if there's","start":51.735,"end":52.295,"sentiment":"neutral","sentiment_score":0.0045264902437338606}],"sentiment":"neutral","sentiment_score":0.08791030952552854,"channel":0,"num_words":17,"start":49.095,"end":52.295},{"sentences":[{"text":"Does","start":52.225,"end":52.464996,"sentiment":"neutral","sentiment_score":-0.0056842053309082985}],"sentiment":"neutral","sentiment_score":-0.0056842053309082985,"channel":1,"num_words":1,"start":52.225,"end":52.464996},{"sentences":[{"text":"anything","start":52.295,"end":52.535,"sentiment":"neutral","sentiment_score":0.0056240735575556755}],"sentiment":"neutral","sentiment_score":0.0056240735575556755,"channel":0,"num_words":1,"start":52.295,"end":52.535},{"sentences":[{"text":"it","start":52.464996,"end":52.625,"sentiment":"neutral","sentiment_score":0.0031827781349420547}],"sentiment":"neutral","sentiment_score":0.0031827781349420547,"channel":1,"num_words":1,"start":52.464996,"end":52.625},{"sentences":[{"text":"else","start":52.535,"end":52.775,"sentiment":"neutral","sentiment_score":0.003698248416185379}],"sentiment":"neutral","sentiment_score":0.003698248416185379,"channel":0,"num_words":1,"start":52.535,"end":52.775},{"sentences":[{"text":"have","start":52.625,"end":52.785,"sentiment":"neutral","sentiment_score":0.0005997056141495705}],"sentiment":"neutral","sentiment_score":0.0005997056141495705,"channel":1,"num_words":1,"start":52.625,"end":52.785},{"sentences":[{"text":"that","start":52.775,"end":52.934998,"sentiment":"neutral","sentiment_score":0.0017381170764565468}],"sentiment":"neutral","sentiment_score":0.0017381170764565468,"channel":0,"num_words":1,"start":52.775,"end":52.934998},{"sentences":[{"text":"to","start":52.785,"end":52.945,"sentiment":"neutral","sentiment_score":0.003486613743007183}],"sentiment":"neutral","sentiment_score":0.003486613743007183,"channel":1,"num_words":1,"start":52.785,"end":52.945},{"sentences":[{"text":"you","start":52.934998,"end":53.095,"sentiment":"neutral","sentiment_score":0.0038209455087780952}],"sentiment":"neutral","sentiment_score":0.0038209455087780952,"channel":0,"num_words":1,"start":52.934998,"end":53.095},{"sentences":[{"text":"be","start":52.945,"end":53.344997,"sentiment":"neutral","sentiment_score":-0.00026510562747716904}],"sentiment":"neutral","sentiment_score":-0.00026510562747716904,"channel":1,"num_words":1,"start":52.945,"end":53.344997},{"sentences":[{"text":"need","start":53.095,"end":53.55,"sentiment":"neutral","sentiment_score":0.004029399715363979}],"sentiment":"neutral","sentiment_score":0.004029399715363979,"channel":0,"num_words":1,"start":53.095,"end":53.55},{"sentences":[{"text":"is it","start":53.745,"end":54.065,"sentiment":"neutral","sentiment_score":0.004943236242979765}],"sentiment":"neutral","sentiment_score":0.004943236242979765,"channel":1,"num_words":2,"start":53.745,"end":54.065},{"sentences":[{"text":"yeah?","start":54.03,"end":54.53,"sentiment":"neutral","sentiment_score":0.005873898044228554}],"sentiment":"neutral","sentiment_score":0.005873898044228554,"channel":0,"num_words":1,"start":54.03,"end":54.53},{"sentences":[{"text":"gonna be one, like, 1.5 or it could be 1,000,000?","start":54.065,"end":57.18,"sentiment":"neutral","sentiment_score":0.004228398483246565},{"text":"Small","start":57.74,"end":58.24,"sentiment":"neutral","sentiment_score":0.005133301950991154}],"sentiment":"neutral","sentiment_score":0.00431066243485971,"channel":1,"num_words":11,"start":54.065,"end":58.24},{"sentences":[{"text":"We could do whatever you want.","start":59.71,"end":61.489998,"sentiment":"neutral","sentiment_score":0.011812575937559208}],"sentiment":"neutral","sentiment_score":0.011812575937559208,"channel":0,"num_words":6,"start":59.71,"end":61.489998},{"sentences":[{"text":"increase.","start":61.34,"end":61.84,"sentiment":"neutral","sentiment_score":-0.000807089963927865}],"sentiment":"neutral","sentiment_score":-0.000807089963927865,"channel":1,"num_words":1,"start":61.34,"end":61.84},{"sentences":[{"text":"So when","start":61.55,"end":62.27,"sentiment":"neutral","sentiment_score":-0.0008891884936019778}],"sentiment":"neutral","sentiment_score":-0.0008891884936019778,"channel":0,"num_words":2,"start":61.55,"end":62.27},{"sentences":[{"text":"That probably probably they'd probably say yes if it's 1,000,000, not 1.5, maybe.","start":61.9,"end":66.32,"sentiment":"neutral","sentiment_score":-0.008794487767423002}],"sentiment":"neutral","sentiment_score":-0.008794487767423002,"channel":1,"num_words":13,"start":61.9,"end":66.32},{"sentences":[{"text":"so","start":67.405,"end":67.645004,"sentiment":"neutral","sentiment_score":-0.018874209374189377}],"sentiment":"neutral","sentiment_score":-0.018874209374189377,"channel":0,"num_words":1,"start":67.405,"end":67.645004},{"sentences":[{"text":"I don't know.","start":67.42,"end":68.08,"sentiment":"neutral","sentiment_score":-0.02724257359902064}],"sentiment":"neutral","sentiment_score":-0.02724257359902064,"channel":1,"num_words":3,"start":67.42,"end":68.08},{"sentences":[{"text":"they just look they just look at it from a just desirating.","start":67.645004,"end":71.345,"sentiment":"neutral","sentiment_score":-0.014532472647260875},{"text":"So they just look at it from, like, the house, not really what you are what you how much cover.","start":71.645004,"end":77.025,"sentiment":"neutral","sentiment_score":-0.010957312909886241}],"sentiment":"neutral","sentiment_score":-0.012297997811401729,"channel":0,"num_words":32,"start":67.645004,"end":77.025},{"sentences":[{"text":"Yep.","start":77.134995,"end":77.634995,"sentiment":"neutral","sentiment_score":0.028845161199569706}],"sentiment":"neutral","sentiment_score":0.028845161199569706,"channel":1,"num_words":1,"start":77.134995,"end":77.634995},{"sentences":[{"text":"So","start":77.245,"end":77.745,"sentiment":"neutral","sentiment_score":0.02272871136665344}],"sentiment":"neutral","sentiment_score":0.02272871136665344,"channel":0,"num_words":1,"start":77.245,"end":77.745},{"sentences":[{"text":"Okay.","start":78.415,"end":78.915,"sentiment":"neutral","sentiment_score":0.0363897979259491}],"sentiment":"neutral","sentiment_score":0.0363897979259491,"channel":1,"num_words":1,"start":78.415,"end":78.915},{"sentences":[{"text":"yeah,","start":79.229996,"end":79.729996,"sentiment":"neutral","sentiment_score":0.036629218608140945}],"sentiment":"neutral","sentiment_score":0.036629218608140945,"channel":0,"num_words":1,"start":79.229996,"end":79.729996},{"sentences":[{"text":"I","start":79.774994,"end":79.854996,"sentiment":"neutral","sentiment_score":0.02823520079255104}],"sentiment":"neutral","sentiment_score":0.02823520079255104,"channel":1,"num_words":1,"start":79.774994,"end":79.854996},{"sentences":[{"text":"so","start":79.78999,"end":80.10999,"sentiment":"neutral","sentiment_score":0.024675516411662105}],"sentiment":"neutral","sentiment_score":0.024675516411662105,"channel":0,"num_words":1,"start":79.78999,"end":80.10999},{"sentences":[{"text":"just find","start":79.854996,"end":80.335,"sentiment":"neutral","sentiment_score":0.022431115619838238}],"sentiment":"neutral","sentiment_score":0.022431115619838238,"channel":1,"num_words":2,"start":79.854996,"end":80.335},{"sentences":[{"text":"when","start":80.10999,"end":80.60999,"sentiment":"neutral","sentiment_score":0.01564708538353443}],"sentiment":"neutral","sentiment_score":0.01564708538353443,"channel":0,"num_words":1,"start":80.10999,"end":80.60999},{"sentences":[{"text":"a bit.","start":80.335,"end":80.975,"sentiment":"neutral","sentiment_score":0.023713896051049232},{"text":"Yep.","start":80.975,"end":81.475,"sentiment":"neutral","sentiment_score":0.042079538106918335}],"sentiment":"neutral","sentiment_score":0.029835776736338932,"channel":1,"num_words":3,"start":80.335,"end":81.475},{"sentences":[{"text":"yeah.","start":81.46999,"end":81.95,"sentiment":"neutral","sentiment_score":0.038915567100048065},{"text":"But it is a good question, though,","start":81.95,"end":83.57,"sentiment":"neutral","sentiment_score":0.07504479533859662}],"sentiment":"neutral","sentiment_score":0.07052864180877805,"channel":0,"num_words":8,"start":81.46999,"end":83.57},{"sentences":[{"text":"Yeah.","start":84.095,"end":84.415,"sentiment":"neutral","sentiment_score":0.06663557887077332}],"sentiment":"neutral","sentiment_score":0.06663557887077332,"channel":1,"num_words":1,"start":84.095,"end":84.415},{"sentences":[{"text":"and","start":84.189995,"end":84.42999,"sentiment":"neutral","sentiment_score":0.02811051532626152}],"sentiment":"neutral","sentiment_score":0.02811051532626152,"channel":0,"num_words":1,"start":84.189995,"end":84.42999},{"sentences":[{"text":"Maybe.","start":84.415,"end":84.915,"sentiment":"neutral","sentiment_score":0.03125983849167824}],"sentiment":"neutral","sentiment_score":0.03125983849167824,"channel":1,"num_words":1,"start":84.415,"end":84.915},{"sentences":[{"text":"we can definitely","start":84.42999,"end":85.329994,"sentiment":"neutral","sentiment_score":0.05156100665529569}],"sentiment":"neutral","sentiment_score":0.05156100665529569,"channel":0,"num_words":3,"start":84.42999,"end":85.329994},{"sentences":[{"text":"Yeah.","start":85.82,"end":86.32,"sentiment":"neutral","sentiment_score":0.03963166102766991}],"sentiment":"neutral","sentiment_score":0.03963166102766991,"channel":1,"num_words":1,"start":85.82,"end":86.32},{"sentences":[{"text":"reassess it and see how you feel as well next year of what's happened and how","start":85.869995,"end":90.42999,"sentiment":"neutral","sentiment_score":0.040361684863455594}],"sentiment":"neutral","sentiment_score":0.040361684863455594,"channel":0,"num_words":16,"start":85.869995,"end":90.42999},{"sentences":[{"text":"Yeah.","start":90.38,"end":90.619995,"sentiment":"neutral","sentiment_score":0.020108576864004135}],"sentiment":"neutral","sentiment_score":0.020108576864004135,"channel":1,"num_words":1,"start":90.38,"end":90.619995},{"sentences":[{"text":"much","start":90.42999,"end":90.67,"sentiment":"neutral","sentiment_score":0.01430756039917469}],"sentiment":"neutral","sentiment_score":0.01430756039917469,"channel":0,"num_words":1,"start":90.42999,"end":90.67},{"sentences":[{"text":"No","start":90.619995,"end":90.78,"sentiment":"neutral","sentiment_score":0.03514564409852028}],"sentiment":"neutral","sentiment_score":0.03514564409852028,"channel":1,"num_words":1,"start":90.619995,"end":90.78},{"sentences":[{"text":"you wanna","start":90.67,"end":90.99,"sentiment":"neutral","sentiment_score":0.01473140623420477}],"sentiment":"neutral","sentiment_score":0.01473140623420477,"channel":0,"num_words":2,"start":90.67,"end":90.99},{"sentences":[{"text":"worries.","start":90.78,"end":91.28,"sentiment":"neutral","sentiment_score":0.016944119706749916}],"sentiment":"neutral","sentiment_score":0.016944119706749916,"channel":1,"num_words":1,"start":90.78,"end":91.28},{"sentences":[{"text":"look at, or we can get some couple of quotes for you.","start":90.99,"end":93.405,"sentiment":"neutral","sentiment_score":0.04294752779727181}],"sentiment":"neutral","sentiment_score":0.04294752779727181,"channel":0,"num_words":12,"start":90.99,"end":93.405},{"sentences":[{"text":"No worries.","start":93.74,"end":94.382935,"sentiment":"neutral","sentiment_score":0.11299925297498703},{"text":"All good.","start":94.54294,"end":94.86294,"sentiment":"positive","sentiment_score":0.3673221915960312},{"text":"Thank","start":94.86294,"end":95.18294,"sentiment":"positive","sentiment_score":0.5301722288131714}],"sentiment":"neutral","sentiment_score":0.2981630235910416,"channel":1,"num_words":5,"start":93.74,"end":95.18294},{"sentences":[{"text":"Okay.","start":94.924995,"end":95.424995,"sentiment":"positive","sentiment_score":0.47477948665618896}],"sentiment":"positive","sentiment_score":0.47477948665618896,"channel":0,"num_words":1,"start":94.924995,"end":95.424995},{"sentences":[{"text":"you very much","start":95.18294,"end":95.742935,"sentiment":"positive","sentiment_score":0.6796095371246338}],"sentiment":"positive","sentiment_score":0.6796095371246338,"channel":1,"num_words":3,"start":95.18294,"end":95.742935},{"sentences":[{"text":"Perfect.","start":95.565,"end":96.065,"sentiment":"positive","sentiment_score":0.7222825884819031}],"sentiment":"positive","sentiment_score":0.7222825884819031,"channel":0,"num_words":1,"start":95.565,"end":96.065},{"sentences":[{"text":"for that.","start":95.742935,"end":96.40293,"sentiment":"positive","sentiment_score":0.6736258864402771}],"sentiment":"positive","sentiment_score":0.6736258864402771,"channel":1,"num_words":2,"start":95.742935,"end":96.40293},{"sentences":[{"text":"Thanks, Adam.","start":96.365,"end":97.085,"sentiment":"positive","sentiment_score":0.5395518243312836},{"text":"We'll speak soon.","start":97.085,"end":97.725,"sentiment":"neutral","sentiment_score":0.28197408219178516}],"sentiment":"positive","sentiment_score":0.3850051790475845,"channel":0,"num_words":5,"start":96.365,"end":97.725},{"sentences":[{"text":"You","start":97.58293,"end":97.742935,"sentiment":"neutral","sentiment_score":0.1184147372841835}],"sentiment":"neutral","sentiment_score":0.1184147372841835,"channel":1,"num_words":1,"start":97.58293,"end":97.742935},{"sentences":[{"text":"Let","start":97.725,"end":97.885,"sentiment":"neutral","sentiment_score":0.10667750984430312}],"sentiment":"neutral","sentiment_score":0.10667750984430312,"channel":0,"num_words":1,"start":97.725,"end":97.885},{"sentences":[{"text":"too.","start":97.742935,"end":98.242935,"sentiment":"neutral","sentiment_score":0.09970048815011978}],"sentiment":"neutral","sentiment_score":0.09970048815011978,"channel":1,"num_words":1,"start":97.742935,"end":98.242935},{"sentences":[{"text":"me know if you need anything else.","start":97.885,"end":99.345,"sentiment":"neutral","sentiment_score":0.10696844650166375}],"sentiment":"neutral","sentiment_score":0.10696844650166375,"channel":0,"num_words":7,"start":97.885,"end":99.345},{"sentences":[{"text":"No.","start":99.422935,"end":99.66293,"sentiment":"neutral","sentiment_score":0.0652938038110733},{"text":"That's all.","start":99.66293,"end":100.382935,"sentiment":"neutral","sentiment_score":0.12411925941705704},{"text":"Thank you.","start":100.382935,"end":101.12293,"sentiment":"positive","sentiment_score":0.4282432347536087}],"sentiment":"neutral","sentiment_score":0.23400375843048096,"channel":1,"num_words":5,"start":99.422935,"end":101.12293},{"sentences":[{"text":"All good.","start":101.244995,"end":101.645,"sentiment":"positive","sentiment_score":0.41802813112735754},{"text":"Thanks.","start":101.645,"end":102.125,"sentiment":"positive","sentiment_score":0.4346427619457245},{"text":"Bye.","start":102.125,"end":102.625,"sentiment":"neutral","sentiment_score":0.24515680968761444}],"sentiment":"positive","sentiment_score":0.3789639584720135,"channel":0,"num_words":4,"start":101.244995,"end":102.625},{"sentences":[{"text":"Bye.","start":102.54294,"end":102.86293,"sentiment":"neutral","sentiment_score":0.11519287526607512},{"text":"Bye.","start":102.86293,"end":103.36293,"sentiment":"neutral","sentiment_score":-0.08900127559900284}],"sentiment":"neutral","sentiment_score":0.013095799833536141,"channel":1,"num_words":2,"start":102.54294,"end":103.36293}]},"summary":{"result":"success","short":"The customer and representative discuss the benefits of the premium insurance policy and its cost. The representative explains that the premium insurance policy is now significantly cheaper and will increase the customer's rate. They also discuss potential quotes and reassess the situation if needed."},"intents":{"segments":[{"text":"Again, I was using Bluetooth. That's Press the button. okay. That's okay, Adam. I'll probably just be another minute, and then I will let you go. Yep.","start_word":2,"end_word":28,"intents":[{"intent":"Set up conversation","confidence_score":0.0018108475}]},{"text":"they just look they just look at it from a just desirating. So they just look at it from, like, the house, not really what you are what you how much cover. Yep. So Okay.","start_word":222,"end_word":256,"intents":[{"intent":"Explain insurance coverage","confidence_score":0.002345243}]},{"text":"So Okay.","start_word":255,"end_word":256,"intents":[{"intent":"Inquire about costs","confidence_score":0.003901645}]},{"text":"look at, or we can get some couple of quotes for you. No worries.","start_word":303,"end_word":316,"intents":[{"intent":"Offer quotes","confidence_score":0.006927503}]},{"text":"Thank Okay. you very much Perfect. for that. Thanks, Adam. We'll speak soon. You Let too. me know if you need anything else. No. That's all. Thank you. All good. Thanks.","start_word":319,"end_word":349,"intents":[{"intent":"Confirm understanding","confidence_score":0.118425354}]}]},"sentiments":{"segments":[{"text":"Everything. Sorry. Again, I was using Bluetooth. That's Press the button. okay. That's okay, Adam. I'll probably just be another minute, and then I will let you go. Yep. Sorry. Like I said, I'll put a reminder. We'll touch base again, and we'll look to increase that next under review. And Yep. in the That meantime, the smokers rate was has been removed.","start_word":0,"end_word":62,"sentiment":"neutral","sentiment_score":0.016061196103692055},{"text":"So your thanks. premium is now significantly cheaper, which will also see your super boost a little bit Yeah.","start_word":63,"end_word":81,"sentiment":"positive","sentiment_score":0.37593525648117065},{"text":"because of the Alright. the premium.","start_word":82,"end_word":87,"sentiment":"neutral","sentiment_score":0.22330518066883087},{"text":"It's That's great. good.","start_word":88,"end_word":91,"sentiment":"positive","sentiment_score":0.5525237321853638},{"text":"Alright. So 15 it's 1,500. That's pretty cheap, isn't it? Yeah. Yeah. 1,626 to be exact. Wow. The That's cheap. the yeah. Yes. Say what? Especially There especially you go. for So what I what just you I have. just gotta So I I just gotta wait for another year to get an increase. Correct? yes. Exactly. Okay. Just just yeah. No worries. So I'll make I'll make a little note on that, and we'll touch base. But if there's Does anything it else have that to you be need is it yeah? gonna be one, like, 1.5 or it could be 1,000,000? Small We could do whatever you want. increase. So when That probably probably they'd probably say yes if it's 1,000,000, not 1.5, maybe. so I don't know. they just look they just look at it from a just desirating. So they just look at it from, like, the house, not really what you are what you how much cover. Yep. So Okay. yeah, I so just find when a bit. Yep. yeah. But it is a good question, though, Yeah. and Maybe. we can definitely Yeah. reassess it and see how you feel as well next year of what's happened and how Yeah. much No you wanna worries. look at, or we can get some couple of quotes for you. No worries.","start_word":92,"end_word":316,"sentiment":"neutral","sentiment_score":0.03611114849646886},{"text":"All good. Thank Okay. you very much Perfect. for that. Thanks, Adam.","start_word":317,"end_word":328,"sentiment":"positive","sentiment_score":0.5675106048583984},{"text":"We'll speak soon. You Let too. me know if you need anything else. No. That's all.","start_word":329,"end_word":344,"sentiment":"neutral","sentiment_score":0.1461971551179886},{"text":"Thank you. All good. Thanks.","start_word":345,"end_word":349,"sentiment":"positive","sentiment_score":0.42255568504333496},{"text":"Bye. Bye. Bye.","start_word":350,"end_word":352,"sentiment":"neutral","sentiment_score":0.17917659878730774}],"average":{"sentiment":"neutral","sentiment_score":0.09238588140251933}}}}