{"metadata":{"transaction_key":"deprecated","request_id":"019f35f3-df19-7c00-ae62-37f0ee450585","sha256":"ec579d679e401dfa8608d5e7af9a9f841a0de037379e70640ac5d1888fbdbb2a","created":"2026-07-06T05:43:23.806Z","duration":12.455937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":30,"output_tokens":30},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":30,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"Oh, hi. This is Andrew from Vigilance AI. Is this Chris?","confidence":0.9880371,"words":[{"word":"oh","start":4.3199997,"end":4.56,"confidence":0.9880371,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.0745401680469513},{"word":"hi","start":4.56,"end":5.04,"confidence":0.99609375,"punctuated_word":"hi.","sentiment":"neutral","sentiment_score":0.05947532877326012},{"word":"this","start":5.04,"end":5.2799997,"confidence":0.6279297,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.042917266488075256},{"word":"is","start":5.2799997,"end":5.52,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.04769343137741089},{"word":"andrew","start":5.52,"end":5.92,"confidence":0.9980469,"punctuated_word":"Andrew","sentiment":"neutral","sentiment_score":0.09922615438699722},{"word":"from","start":5.92,"end":6.16,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.10898623615503313},{"word":"vigilance","start":6.16,"end":6.66,"confidence":0.94189453,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.07916080951690674},{"word":"ai","start":6.7999997,"end":7.2999997,"confidence":0.92700195,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":0.06490686535835266},{"word":"is","start":7.8399997,"end":8.08,"confidence":0.9370117,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.023215189576148987},{"word":"this","start":8.08,"end":8.559999,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.026479996740818024},{"word":"chris","start":8.559999,"end":9.059999,"confidence":0.986084,"punctuated_word":"Chris?","sentiment":"neutral","sentiment_score":0.0366254523396492}],"paragraphs":{"transcript":"\nOh, hi. This is Andrew from Vigilance AI. Is this Chris?","paragraphs":[{"sentences":[{"text":"Oh, hi.","start":4.3199997,"end":5.04,"sentiment":"neutral","sentiment_score":0.0670077484101057},{"text":"This is Andrew from Vigilance AI.","start":5.04,"end":7.2999997,"sentiment":"neutral","sentiment_score":0.07381512721379598},{"text":"Is this Chris?","start":7.8399997,"end":9.059999,"sentiment":"neutral","sentiment_score":0.02877354621887207}],"sentiment":"neutral","sentiment_score":0.06029335443269123,"num_words":11,"start":4.3199997,"end":9.059999}]}}]},{"alternatives":[{"transcript":"Hello? No. Wrong number. Thank you.","confidence":0.99902344,"words":[{"word":"hello","start":0.16,"end":0.65999997,"confidence":0.96899414,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.0203158687800169},{"word":"no","start":10.08,"end":10.32,"confidence":0.69348145,"punctuated_word":"No.","sentiment":"negative","sentiment_score":-0.6111699342727661},{"word":"wrong","start":10.32,"end":10.559999,"confidence":0.9980469,"punctuated_word":"Wrong","sentiment":"negative","sentiment_score":-0.7600709199905396},{"word":"number","start":10.559999,"end":10.88,"confidence":0.9995117,"punctuated_word":"number.","sentiment":"negative","sentiment_score":-0.7328843474388123},{"word":"thank","start":10.88,"end":11.12,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":-0.08559349179267883},{"word":"you","start":11.12,"end":11.62,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.058987878262996674}],"paragraphs":{"transcript":"\nHello? No. Wrong number. Thank you.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.16,"end":0.65999997,"sentiment":"neutral","sentiment_score":0.0203158687800169},{"text":"No.","start":10.08,"end":10.32,"sentiment":"negative","sentiment_score":-0.6111699342727661},{"text":"Wrong number.","start":10.32,"end":10.88,"sentiment":"negative","sentiment_score":-0.7464776337146759},{"text":"Thank you.","start":10.88,"end":11.62,"sentiment":"neutral","sentiment_score":-0.07229068502783775}],"sentiment":"negative","sentiment_score":-0.3713984504962961,"num_words":6,"start":0.16,"end":11.62}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Oh, hi. This is Andrew from Vigilance AI. Is this Chris?\n\nChannel 1: No. Wrong number. Thank you.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.16,"end":0.65999997,"sentiment":"neutral","sentiment_score":0.0203158687800169}],"sentiment":"neutral","sentiment_score":0.0203158687800169,"channel":1,"num_words":1,"start":0.16,"end":0.65999997},{"sentences":[{"text":"Oh, hi.","start":4.3199997,"end":5.04,"sentiment":"neutral","sentiment_score":0.0670077484101057},{"text":"This is Andrew from Vigilance AI.","start":5.04,"end":7.2999997,"sentiment":"neutral","sentiment_score":0.07381512721379598},{"text":"Is this Chris?","start":7.8399997,"end":9.059999,"sentiment":"neutral","sentiment_score":0.02877354621887207}],"sentiment":"neutral","sentiment_score":0.06029335443269123,"channel":0,"num_words":11,"start":4.3199997,"end":9.059999},{"sentences":[{"text":"No.","start":10.08,"end":10.32,"sentiment":"negative","sentiment_score":-0.6111699342727661},{"text":"Wrong number.","start":10.32,"end":10.88,"sentiment":"negative","sentiment_score":-0.7464776337146759},{"text":"Thank you.","start":10.88,"end":11.62,"sentiment":"neutral","sentiment_score":-0.07229068502783775}],"sentiment":"negative","sentiment_score":-0.4497413143515587,"channel":1,"num_words":5,"start":10.08,"end":11.62}]},"summary":{"result":"success","short":"Hello? Oh, hi. This is Andrew from Vigilance AI. Is this Chris? No. Wrong number. Thank you."},"intents":{"segments":[{"text":"Thank you.","start_word":15,"end_word":16,"intents":[{"intent":"Confirm identity","confidence_score":0.12523066}]}]},"sentiments":{"segments":[{"text":"Hello? Oh, hi. This is Andrew from Vigilance AI. Is this Chris?","start_word":0,"end_word":11,"sentiment":"neutral","sentiment_score":0.056047167629003525},{"text":"No. Wrong number.","start_word":12,"end_word":14,"sentiment":"negative","sentiment_score":-0.7097601294517517},{"text":"Thank you.","start_word":15,"end_word":16,"sentiment":"neutral","sentiment_score":-0.08398598432540894}],"average":{"sentiment":"neutral","sentiment_score":-0.13664453824361164}}}}