{"metadata":{"transaction_key":"deprecated","request_id":"019e962b-efd0-7f51-9ec1-280bfb6db5e6","sha256":"57bb2ab667a351b6f89f56e3573adb6b5f18fd8f18e2ee138d804b9013f48bbd","created":"2026-06-05T05:05:24.305Z","duration":45.43194,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":153,"output_tokens":77},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":173,"output_tokens":173},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":173,"output_tokens":15}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. You've reached Amy from Harvard General IT. I'm unable to take your call right now. So if you could please leave a brief message, I will return your call as soon as possible. Alternatively, if it's help desk related, please send an email to our help desk. This phone number is currently the on call number for after hour emergencies only. So if you have an emergency that can't wait till the following day or if it's on a weekend of Monday 8AM, please call back. Otherwise, I will arrange one of my team members to get back to you first thing in the morning of of the next working day. That's fine. Please leave a detailed message after the tone. When you have finished recording, you may hang up or press 1 for","confidence":0.9970703,"words":[{"word":"hi","start":1.5999999,"end":1.8399999,"confidence":0.9802246,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":-0.03997278958559036},{"word":"you've","start":1.8399999,"end":2.0,"confidence":0.87597656,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":-0.08634565770626068},{"word":"reached","start":2.0,"end":2.32,"confidence":0.99902344,"punctuated_word":"reached","sentiment":"neutral","sentiment_score":-0.0696868747472763},{"word":"amy","start":2.32,"end":2.56,"confidence":0.8642578,"punctuated_word":"Amy","sentiment":"neutral","sentiment_score":-0.04068598523736},{"word":"from","start":2.56,"end":2.72,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.05579217150807381},{"word":"harvard","start":2.72,"end":3.04,"confidence":0.2487793,"punctuated_word":"Harvard","sentiment":"neutral","sentiment_score":-0.055783484131097794},{"word":"general","start":3.04,"end":3.54,"confidence":0.8413086,"punctuated_word":"General","sentiment":"neutral","sentiment_score":-0.05889301747083664},{"word":"it","start":3.76,"end":4.26,"confidence":0.99902344,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":-0.06388325989246368},{"word":"i'm","start":4.4,"end":4.72,"confidence":0.8395996,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.4422757625579834},{"word":"unable","start":4.72,"end":5.04,"confidence":0.99609375,"punctuated_word":"unable","sentiment":"negative","sentiment_score":-0.531883716583252},{"word":"to","start":5.04,"end":5.12,"confidence":0.9941406,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.5582406520843506},{"word":"take","start":5.12,"end":5.2799997,"confidence":0.9716797,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.6144286394119263},{"word":"your","start":5.2799997,"end":5.3599997,"confidence":0.87353516,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.591783881187439},{"word":"call","start":5.3599997,"end":5.52,"confidence":1.0,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.5871042013168335},{"word":"right","start":5.52,"end":5.68,"confidence":1.0,"punctuated_word":"right","sentiment":"negative","sentiment_score":-0.5073554515838623},{"word":"now","start":5.68,"end":5.92,"confidence":0.8742676,"punctuated_word":"now.","sentiment":"negative","sentiment_score":-0.5104261636734009},{"word":"so","start":5.92,"end":6.0,"confidence":0.9921875,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.2571857273578644},{"word":"if","start":6.0,"end":6.08,"confidence":0.9980469,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.15272203087806702},{"word":"you","start":6.08,"end":6.16,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.16199134290218353},{"word":"could","start":6.16,"end":6.3999996,"confidence":0.9951172,"punctuated_word":"could","sentiment":"neutral","sentiment_score":-0.16286976635456085},{"word":"please","start":6.3999996,"end":6.72,"confidence":0.99609375,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.17720037698745728},{"word":"leave","start":6.72,"end":6.8799996,"confidence":0.9980469,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.15554602444171906},{"word":"a","start":6.8799996,"end":7.04,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.17461809515953064},{"word":"brief","start":7.04,"end":7.2799997,"confidence":1.0,"punctuated_word":"brief","sentiment":"neutral","sentiment_score":-0.1601138859987259},{"word":"message","start":7.2799997,"end":7.68,"confidence":0.9482422,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.21773143112659457},{"word":"i","start":7.68,"end":7.7599998,"confidence":0.88427734,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2087000161409378},{"word":"will","start":7.7599998,"end":8.0,"confidence":0.7211914,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.18159067630767825},{"word":"return","start":8.0,"end":8.32,"confidence":0.99609375,"punctuated_word":"return","sentiment":"neutral","sentiment_score":-0.23420996963977816},{"word":"your","start":8.32,"end":8.4,"confidence":0.9116211,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.2510453760623932},{"word":"call","start":8.4,"end":8.639999,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.24434038996696472},{"word":"as","start":8.639999,"end":8.8,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.17116962373256683},{"word":"soon","start":8.8,"end":9.04,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":-0.20221668481826785},{"word":"as","start":9.04,"end":9.2,"confidence":0.99902344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.1920864135026932},{"word":"possible","start":9.2,"end":9.7,"confidence":0.9995117,"punctuated_word":"possible.","sentiment":"neutral","sentiment_score":-0.19167904555797577},{"word":"alternatively","start":9.84,"end":10.34,"confidence":0.98706055,"punctuated_word":"Alternatively,","sentiment":"neutral","sentiment_score":-0.04686300456523895},{"word":"if","start":10.559999,"end":10.719999,"confidence":0.7475586,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.028876805678009987},{"word":"it's","start":10.719999,"end":10.8,"confidence":0.99072266,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.080726258456707},{"word":"help","start":10.8,"end":11.04,"confidence":0.97802734,"punctuated_word":"help","sentiment":"neutral","sentiment_score":-0.12299573421478271},{"word":"desk","start":11.04,"end":11.28,"confidence":0.9760742,"punctuated_word":"desk","sentiment":"neutral","sentiment_score":-0.10184233635663986},{"word":"related","start":11.28,"end":11.78,"confidence":0.99658203,"punctuated_word":"related,","sentiment":"neutral","sentiment_score":-0.06846769899129868},{"word":"please","start":12.0,"end":12.32,"confidence":0.9941406,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.10980987548828124},{"word":"send","start":12.32,"end":12.48,"confidence":0.98095703,"punctuated_word":"send","sentiment":"neutral","sentiment_score":-0.09805747121572496},{"word":"an","start":12.48,"end":12.639999,"confidence":0.91015625,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.09923715889453888},{"word":"email","start":12.639999,"end":12.88,"confidence":0.9941406,"punctuated_word":"email","sentiment":"neutral","sentiment_score":-0.098381370306015},{"word":"to","start":12.88,"end":13.04,"confidence":0.9941406,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.09858017414808272},{"word":"our","start":13.04,"end":13.2,"confidence":0.99902344,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.1378285437822342},{"word":"help","start":13.2,"end":13.44,"confidence":1.0,"punctuated_word":"help","sentiment":"neutral","sentiment_score":-0.1275208741426468},{"word":"desk","start":13.44,"end":13.845,"confidence":0.9970703,"punctuated_word":"desk.","sentiment":"neutral","sentiment_score":-0.09219500422477722},{"word":"this","start":14.405001,"end":14.725,"confidence":0.93408203,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.1678513139486313},{"word":"phone","start":14.725,"end":14.885,"confidence":0.99902344,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.16537782549858093},{"word":"number","start":14.885,"end":15.205,"confidence":0.99902344,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.1701403260231018},{"word":"is","start":15.205,"end":15.705,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.21922025084495544},{"word":"currently","start":15.765,"end":16.265,"confidence":0.9980469,"punctuated_word":"currently","sentiment":"neutral","sentiment_score":-0.2413569688796997},{"word":"the","start":16.485,"end":16.725,"confidence":0.96240234,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.22031256556510925},{"word":"on","start":16.725,"end":16.885,"confidence":0.97314453,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.2299152910709381},{"word":"call","start":16.885,"end":17.125,"confidence":0.9970703,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.2251355946063995},{"word":"number","start":17.125,"end":17.625,"confidence":1.0,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.24117042124271393},{"word":"for","start":18.165,"end":18.405,"confidence":0.8647461,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.17458687722682953},{"word":"after","start":18.405,"end":18.725,"confidence":0.9873047,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.17797346413135529},{"word":"hour","start":18.725,"end":18.965,"confidence":0.89746094,"punctuated_word":"hour","sentiment":"neutral","sentiment_score":-0.18939553201198575},{"word":"emergencies","start":18.965,"end":19.465,"confidence":0.99902344,"punctuated_word":"emergencies","sentiment":"neutral","sentiment_score":-0.18871599435806272},{"word":"only","start":19.765,"end":20.244999,"confidence":0.9836426,"punctuated_word":"only.","sentiment":"neutral","sentiment_score":-0.17385713756084442},{"word":"so","start":20.244999,"end":20.565,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.12036915868520735},{"word":"if","start":20.565,"end":20.805,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.16460353136062622},{"word":"you","start":20.805,"end":21.205,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.22695107758045197},{"word":"have","start":21.205,"end":21.365,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.24012039601802823},{"word":"an","start":21.365,"end":21.525,"confidence":0.99902344,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.24717044830322263},{"word":"emergency","start":21.525,"end":22.005001,"confidence":1.0,"punctuated_word":"emergency","sentiment":"neutral","sentiment_score":-0.23913833498954773},{"word":"that","start":22.005001,"end":22.165,"confidence":0.9951172,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.26429519057273865},{"word":"can't","start":22.165,"end":22.404999,"confidence":0.98095703,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.3328803777694702},{"word":"wait","start":22.404999,"end":22.645,"confidence":1.0,"punctuated_word":"wait","sentiment":"negative","sentiment_score":-0.3976247608661651},{"word":"till","start":22.645,"end":23.145,"confidence":0.9370117,"punctuated_word":"till","sentiment":"neutral","sentiment_score":-0.27279627323150635},{"word":"the","start":23.525,"end":23.605,"confidence":0.9921875,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.26554572582244873},{"word":"following","start":23.605,"end":24.085,"confidence":1.0,"punctuated_word":"following","sentiment":"neutral","sentiment_score":-0.28126129508018494},{"word":"day","start":24.085,"end":24.404999,"confidence":1.0,"punctuated_word":"day","sentiment":"neutral","sentiment_score":-0.2187250256538391},{"word":"or","start":24.404999,"end":24.904999,"confidence":0.88134766,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.21804846823215485},{"word":"if","start":25.285,"end":25.445,"confidence":0.9980469,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.22158224880695343},{"word":"it's","start":25.445,"end":25.605,"confidence":1.0,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.2371714413166046},{"word":"on","start":25.605,"end":25.765,"confidence":0.984375,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.25303545594215393},{"word":"a","start":25.765,"end":25.845001,"confidence":0.94970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.25758400559425354},{"word":"weekend","start":25.845001,"end":26.244999,"confidence":0.9970703,"punctuated_word":"weekend","sentiment":"neutral","sentiment_score":-0.23547793924808505},{"word":"of","start":26.244999,"end":26.404999,"confidence":0.58251953,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.27870914340019226},{"word":"monday","start":26.404999,"end":26.725,"confidence":0.99902344,"punctuated_word":"Monday","sentiment":"neutral","sentiment_score":-0.23537112772464752},{"word":"8am","start":26.725,"end":27.385,"confidence":0.77685547,"punctuated_word":"8AM,","sentiment":"neutral","sentiment_score":-0.19882075488567352},{"word":"please","start":27.765,"end":28.265,"confidence":0.9873047,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.27307796478271484},{"word":"call","start":28.805,"end":29.045,"confidence":0.9790039,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.24566619098186493},{"word":"back","start":29.045,"end":29.4,"confidence":0.986084,"punctuated_word":"back.","sentiment":"neutral","sentiment_score":-0.1910492777824402},{"word":"otherwise","start":30.52,"end":31.0,"confidence":0.9692383,"punctuated_word":"Otherwise,","sentiment":"neutral","sentiment_score":-0.06298338621854782},{"word":"i","start":31.0,"end":31.24,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.017699047923088074},{"word":"will","start":31.24,"end":31.74,"confidence":0.9941406,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.016924679279327393},{"word":"arrange","start":31.88,"end":32.2,"confidence":1.0,"punctuated_word":"arrange","sentiment":"neutral","sentiment_score":-0.01648525893688202},{"word":"one","start":32.2,"end":32.44,"confidence":0.9941406,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.011788725852966309},{"word":"of","start":32.44,"end":32.52,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.03851906955242157},{"word":"my","start":32.52,"end":32.6,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.04758960008621216},{"word":"team","start":32.6,"end":32.92,"confidence":1.0,"punctuated_word":"team","sentiment":"neutral","sentiment_score":0.07528242468833923},{"word":"members","start":32.92,"end":33.239998,"confidence":0.9970703,"punctuated_word":"members","sentiment":"neutral","sentiment_score":0.2011565268039703},{"word":"to","start":33.239998,"end":33.4,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.13005317747592926},{"word":"get","start":33.4,"end":33.559998,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.08252041041851044},{"word":"back","start":33.559998,"end":33.72,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.03333960473537445},{"word":"to","start":33.72,"end":33.88,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03760562837123871},{"word":"you","start":33.88,"end":33.96,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.09811674058437347},{"word":"first","start":33.96,"end":34.2,"confidence":0.9980469,"punctuated_word":"first","sentiment":"neutral","sentiment_score":0.12392914295196532},{"word":"thing","start":34.2,"end":34.7,"confidence":0.99316406,"punctuated_word":"thing","sentiment":"neutral","sentiment_score":0.14274504780769348},{"word":"in","start":34.76,"end":35.0,"confidence":0.9921875,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.1597197651863098},{"word":"the","start":35.0,"end":35.16,"confidence":0.96972656,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1587233692407608},{"word":"morning","start":35.16,"end":35.559998,"confidence":1.0,"punctuated_word":"morning","sentiment":"neutral","sentiment_score":0.2175157517194748},{"word":"of","start":35.559998,"end":35.8,"confidence":0.8540039,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.21177980303764343},{"word":"of","start":35.8,"end":35.96,"confidence":0.9716797,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.16305986046791077},{"word":"the","start":35.96,"end":36.12,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1360299289226532},{"word":"next","start":36.12,"end":36.36,"confidence":1.0,"punctuated_word":"next","sentiment":"neutral","sentiment_score":0.18957027792930603},{"word":"working","start":36.36,"end":36.68,"confidence":0.9863281,"punctuated_word":"working","sentiment":"neutral","sentiment_score":0.09850582480430604},{"word":"day","start":36.68,"end":36.986874,"confidence":0.9890137,"punctuated_word":"day.","sentiment":"neutral","sentiment_score":0.14003236591815948},{"word":"that's","start":36.986874,"end":37.466873,"confidence":0.8894043,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.326729953289032},{"word":"fine","start":37.466873,"end":37.966873,"confidence":0.697876,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.2434747964143753},{"word":"please","start":39.706875,"end":40.026875,"confidence":0.99902344,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.03935038298368454},{"word":"leave","start":40.026875,"end":40.266872,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":0.03204060345888138},{"word":"a","start":40.266872,"end":40.346874,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0017750076949596405},{"word":"detailed","start":40.346874,"end":40.826874,"confidence":1.0,"punctuated_word":"detailed","sentiment":"neutral","sentiment_score":-0.01093202829360962},{"word":"message","start":40.826874,"end":41.226875,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.04956740885972977},{"word":"after","start":41.226875,"end":41.626873,"confidence":0.99609375,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.018348872661590576},{"word":"the","start":41.626873,"end":41.706875,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03545360267162323},{"word":"tone","start":41.706875,"end":42.206875,"confidence":0.9995117,"punctuated_word":"tone.","sentiment":"neutral","sentiment_score":-0.0005862750113010406},{"word":"when","start":42.266872,"end":42.426872,"confidence":1.0,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.006585165858268738},{"word":"you","start":42.426872,"end":42.586872,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.004492226988077164},{"word":"have","start":42.586872,"end":42.746872,"confidence":0.9873047,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.0008344203233718872},{"word":"finished","start":42.746872,"end":43.146873,"confidence":1.0,"punctuated_word":"finished","sentiment":"neutral","sentiment_score":-0.011021535843610764},{"word":"recording","start":43.146873,"end":43.626873,"confidence":0.9980469,"punctuated_word":"recording,","sentiment":"neutral","sentiment_score":-0.015938350930809975},{"word":"you","start":43.626873,"end":43.786873,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.02077517658472061},{"word":"may","start":43.786873,"end":44.026875,"confidence":1.0,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.027215395122766495},{"word":"hang","start":44.026875,"end":44.266872,"confidence":1.0,"punctuated_word":"hang","sentiment":"neutral","sentiment_score":-0.020548298954963684},{"word":"up","start":44.266872,"end":44.506874,"confidence":1.0,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.02439022809267044},{"word":"or","start":44.506874,"end":44.746872,"confidence":0.49414062,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.02803768590092659},{"word":"press","start":44.746872,"end":44.90687,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":-0.027203381061553955},{"word":"1","start":44.90687,"end":45.226875,"confidence":0.9980469,"punctuated_word":"1","sentiment":"neutral","sentiment_score":-0.021434102207422256},{"word":"for","start":45.226875,"end":45.43194,"confidence":0.79833984,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.005369747057557106}],"paragraphs":{"transcript":"\nHi. You've reached Amy from Harvard General IT. I'm unable to take your call right now. So if you could please leave a brief message, I will return your call as soon as possible. Alternatively, if it's help desk related, please send an email to our help desk.\n\nThis phone number is currently the on call number for after hour emergencies only. So if you have an emergency that can't wait till the following day or if it's on a weekend of Monday 8AM, please call back. Otherwise, I will arrange one of my team members to get back to you first thing in the morning of of the next working day. That's fine. Please leave a detailed message after the tone.\n\nWhen you have finished recording, you may hang up or press 1 for","paragraphs":[{"sentences":[{"text":"Hi.","start":1.5999999,"end":1.8399999,"sentiment":"neutral","sentiment_score":-0.03997278958559036},{"text":"You've reached Amy from Harvard General IT.","start":1.8399999,"end":4.26,"sentiment":"neutral","sentiment_score":-0.06158149295619556},{"text":"I'm unable to take your call right now.","start":4.4,"end":5.92,"sentiment":"negative","sentiment_score":-0.542937308549881},{"text":"So if you could please leave a brief message, I will return your call as soon as possible.","start":5.92,"end":9.7,"sentiment":"neutral","sentiment_score":-0.19427871538533104},{"text":"Alternatively, if it's help desk related, please send an email to our help desk.","start":9.84,"end":13.845,"sentiment":"neutral","sentiment_score":-0.09367016503321272}],"sentiment":"neutral","sentiment_score":-0.200477935334978,"num_words":48,"start":1.5999999,"end":13.845},{"sentences":[{"text":"This phone number is currently the on call number for after hour emergencies only.","start":14.405001,"end":20.244999,"sentiment":"neutral","sentiment_score":-0.19892925449780055},{"text":"So if you have an emergency that can't wait till the following day or if it's on a weekend of Monday 8AM, please call back.","start":20.244999,"end":29.4,"sentiment":"neutral","sentiment_score":-0.24468302458524704},{"text":"Otherwise, I will arrange one of my team members to get back to you first thing in the morning of of the next working day.","start":30.52,"end":36.986874,"sentiment":"neutral","sentiment_score":0.09533962696790695},{"text":"That's fine.","start":36.986874,"end":37.966873,"sentiment":"neutral","sentiment_score":0.28510237485170364},{"text":"Please leave a detailed message after the tone.","start":39.706875,"end":42.206875,"sentiment":"neutral","sentiment_score":-0.005659026093780994}],"sentiment":"neutral","sentiment_score":-0.08099543192499392,"num_words":74,"start":14.405001,"end":42.206875},{"sentences":[{"text":"When you have finished recording, you may hang up or press 1 for","start":42.266872,"end":45.43194,"sentiment":"neutral","sentiment_score":-0.016321298021536607}],"sentiment":"neutral","sentiment_score":-0.016321298021536607,"num_words":13,"start":42.266872,"end":45.43194}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You've reached Amy from Harvard General IT. I'm unable to take your call right now. So if you could please leave a brief message, I will return your call as soon as possible. Alternatively, if it's help desk related, please send an email to our help desk.\n\nThis phone number is currently the on call number for after hour emergencies only. So if you have an emergency that can't wait till the following day or if it's on a weekend of Monday 8AM, please call back. Otherwise, I will arrange one of my team members to get back to you first thing in the morning of of the next working day. That's fine. Please leave a detailed message after the tone.\n\nWhen you have finished recording, you may hang up or press 1 for","paragraphs":[{"sentences":[{"text":"Hi.","start":1.5999999,"end":1.8399999,"sentiment":"neutral","sentiment_score":-0.03997278958559036},{"text":"You've reached Amy from Harvard General IT.","start":1.8399999,"end":4.26,"sentiment":"neutral","sentiment_score":-0.06158149295619556},{"text":"I'm unable to take your call right now.","start":4.4,"end":5.92,"sentiment":"negative","sentiment_score":-0.542937308549881},{"text":"So if you could please leave a brief message, I will return your call as soon as possible.","start":5.92,"end":9.7,"sentiment":"neutral","sentiment_score":-0.19427871538533104},{"text":"Alternatively, if it's help desk related, please send an email to our help desk.","start":9.84,"end":13.845,"sentiment":"neutral","sentiment_score":-0.09367016503321272}],"sentiment":"neutral","sentiment_score":-0.200477935334978,"channel":1,"num_words":48,"start":1.5999999,"end":13.845},{"sentences":[{"text":"This phone number is currently the on call number for after hour emergencies only.","start":14.405001,"end":20.244999,"sentiment":"neutral","sentiment_score":-0.19892925449780055},{"text":"So if you have an emergency that can't wait till the following day or if it's on a weekend of Monday 8AM, please call back.","start":20.244999,"end":29.4,"sentiment":"neutral","sentiment_score":-0.24468302458524704},{"text":"Otherwise, I will arrange one of my team members to get back to you first thing in the morning of of the next working day.","start":30.52,"end":36.986874,"sentiment":"neutral","sentiment_score":0.09533962696790695},{"text":"That's fine.","start":36.986874,"end":37.966873,"sentiment":"neutral","sentiment_score":0.28510237485170364},{"text":"Please leave a detailed message after the tone.","start":39.706875,"end":42.206875,"sentiment":"neutral","sentiment_score":-0.005659026093780994}],"sentiment":"neutral","sentiment_score":-0.08099543192499392,"channel":1,"num_words":74,"start":14.405001,"end":42.206875},{"sentences":[{"text":"When you have finished recording, you may hang up or press 1 for","start":42.266872,"end":45.43194,"sentiment":"neutral","sentiment_score":-0.016321298021536607}],"sentiment":"neutral","sentiment_score":-0.016321298021536607,"channel":1,"num_words":13,"start":42.266872,"end":45.43194}]},"summary":{"result":"success","short":"The customer called Harvard General IT but reached Amy, who is unable to take her call. Amy instructs the customer to leave a message or send an email to the help desk for emergencies, and provides a phone number for after-hours emergencies. The customer is instructed to leave a detailed message and can either wait until the next working day or call back on a specific date."},"intents":{"segments":[{"text":"So if you could please leave a brief message, I will return your call as soon as possible.","start_word":16,"end_word":33,"intents":[{"intent":"Leave message","confidence_score":0.6516987},{"intent":"Return call","confidence_score":0.7318038}]},{"text":"Otherwise, I will arrange one of my team members to get back to you first thing in the morning of of the next working day.","start_word":87,"end_word":111,"intents":[{"intent":"Call back","confidence_score":0.0022866675},{"intent":"Arrange callback","confidence_score":0.052084427}]}]},"sentiments":{"segments":[{"text":"Hi. You've reached Amy from Harvard General IT.","start_word":0,"end_word":7,"sentiment":"neutral","sentiment_score":-0.0622992180287838},{"text":"I'm unable to take your call right now.","start_word":8,"end_word":15,"sentiment":"negative","sentiment_score":-0.5225300192832947},{"text":"So if you could please leave a brief message, I will return your call as soon as possible. Alternatively, if it's help desk related, please send an email to our help desk. This phone number is currently the on call number for after hour emergencies only. So if you have an emergency that can't wait till the following day or if it's on a weekend of Monday 8AM, please call back. Otherwise, I will arrange one of my team members to get back to you first thing in the morning of of the next working day. That's fine. Please leave a detailed message after the tone. When you have finished recording, you may hang up or press 1 for","start_word":16,"end_word":134,"sentiment":"neutral","sentiment_score":-0.09252343326807022}],"average":{"sentiment":"neutral","sentiment_score":-0.12025399842014202}}}}