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We just appreciate an update on the situation, and we can go from there regardless.\n\nThank you.","paragraphs":[{"sentences":[{"text":"Record your name and reason for calling.","start":0.24,"end":2.24,"sentiment":"neutral","sentiment_score":-0.0028169980006558554},{"text":"I'll see if this person is available.","start":2.24,"end":4.18,"sentiment":"neutral","sentiment_score":0.013880992042166846}],"sentiment":"neutral","sentiment_score":0.005531997020755496,"channel":1,"num_words":14,"start":0.24,"end":4.18},{"sentences":[{"text":"Daniel Suburb Stack.","start":5.92,"end":7.54,"sentiment":"neutral","sentiment_score":0.032208073884248734},{"text":"Just wanna know where everything's at.","start":7.68,"end":9.46,"sentiment":"neutral","sentiment_score":0.13237167398134866}],"sentiment":"neutral","sentiment_score":0.09898380728231536,"channel":0,"num_words":9,"start":5.92,"end":9.46},{"sentences":[{"text":"Thanks.","start":13.679999,"end":14.179999,"sentiment":"positive","sentiment_score":0.4461139738559723},{"text":"Please stay on the line.","start":14.865,"end":16.244999,"sentiment":"neutral","sentiment_score":0.006441870331764221},{"text":"I'm sorry.","start":37.75,"end":38.489998,"sentiment":"neutral","sentiment_score":-0.2464865744113922},{"text":"This person is not available.","start":38.55,"end":40.01,"sentiment":"negative","sentiment_score":-0.3817029297351837},{"text":"If you would like to leave an additional message, please reply after the tone.","start":40.47,"end":44.485,"sentiment":"neutral","sentiment_score":-0.18108272126742772}],"sentiment":"neutral","sentiment_score":-0.1651230581380703,"channel":1,"num_words":27,"start":13.679999,"end":44.485},{"sentences":[{"text":"Hey, Dave.","start":48.205,"end":48.605003,"sentiment":"neutral","sentiment_score":0.12352681905031204},{"text":"This is Daniel Connor from Suburb Stack.","start":48.605003,"end":50.705,"sentiment":"neutral","sentiment_score":0.12978367720331466},{"text":"Just wanting to know where everything's at.","start":51.565002,"end":53.165,"sentiment":"neutral","sentiment_score":0.09182725208146232},{"text":"The last thing I wanna do is continue to follow you up.","start":53.165,"end":56.384876,"sentiment":"neutral","sentiment_score":-0.12661204611261687},{"text":"We just appreciate an update on the situation, and we can go from there regardless.","start":56.704876,"end":61.524876,"sentiment":"neutral","sentiment_score":0.3257782379786173}],"sentiment":"neutral","sentiment_score":0.12013160835864932,"channel":0,"num_words":43,"start":48.205,"end":61.524876},{"sentences":[{"text":"Thank you.","start":61.664875,"end":62.404877,"sentiment":"positive","sentiment_score":0.42434966564178467}],"sentiment":"positive","sentiment_score":0.42434966564178467,"channel":0,"num_words":2,"start":61.664875,"end":62.404877}]},"summary":{"result":"success","short":"The customer calls and asks about Daniel Suburboa, but he is not available. The agent informs the customer that they can leave an additional message and that they appreciate an update on the situation. The agent reassures the customer that they can go from there and thanks them."},"intents":{"segments":[{"text":"Record your name and reason for calling. I'll see if this person is available. Daniel Suburb Stack.","start_word":1,"end_word":17,"intents":[{"intent":"Record call","confidence_score":0.02827635}]},{"text":"I'll see if this person is available. Daniel Suburb Stack. Just wanna know where everything's at. Thanks.","start_word":7,"end_word":23,"intents":[{"intent":"Check status","confidence_score":0.06868722}]},{"text":"If you would like to leave an additional message, please reply after the tone. Hey, Dave.","start_word":36,"end_word":51,"intents":[{"intent":"Leave message","confidence_score":0.9089261}]},{"text":"The last thing I wanna do is continue to follow you up. We just appreciate an update on the situation, and we can go from there regardless. Thank you.","start_word":66,"end_word":94,"intents":[{"intent":"Update situation","confidence_score":0.08129006}]}]},"sentiments":{"segments":[{"text":"Record your name and reason for calling. I'll see if this person is available. Daniel Suburb Stack. Just wanna know where everything's at.","start_word":0,"end_word":22,"sentiment":"neutral","sentiment_score":0.050085145980119705},{"text":"Thanks.","start_word":23,"end_word":23,"sentiment":"positive","sentiment_score":0.4461139738559723},{"text":"Please stay on the line. I'm sorry.","start_word":24,"end_word":30,"sentiment":"neutral","sentiment_score":-0.1067633256316185},{"text":"This person is not available.","start_word":31,"end_word":35,"sentiment":"negative","sentiment_score":-0.3793247938156128},{"text":"If you would like to leave an additional message, please reply after the tone. Hey, Dave. This is Daniel Connor from Suburb Stack. Just wanting to know where everything's at. The last thing I wanna do is continue to follow you up. We just appreciate an update on the situation, and we can go from there regardless.","start_word":36,"end_word":92,"sentiment":"neutral","sentiment_score":0.05354695022106171},{"text":"Thank you.","start_word":93,"end_word":94,"sentiment":"positive","sentiment_score":0.4979305863380432}],"average":{"sentiment":"neutral","sentiment_score":0.03547836988026859}}}}