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It's Annique.\n\nChannel 0: Morning, Annique. How are you?\n\nChannel 1: Good. How are you?\n\nChannel 0: Good. But I'm thinking I'm gonna be hungry in about three hours. So wondered if you could do the thing and put me down for lunch. And I'm not sure. I don't think I paid you for the other one.\n\nChannel 1: Mike.\n\nChannel 0: Could you check and then I'll swing by and pay for two maybe?\n\nChannel 1: Yes. I will check, and I will let you know.\n\nChannel 0: Lovely. Thank you kindly.\n\nChannel 1: Okay. Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Hi, Mike.","start":0.88,"end":1.36,"sentiment":"neutral","sentiment_score":0.11870768666267395},{"text":"It's Annique.","start":1.36,"end":2.1,"sentiment":"neutral","sentiment_score":0.1051158867776394}],"sentiment":"neutral","sentiment_score":0.11191178672015667,"channel":1,"num_words":4,"start":0.88,"end":2.1},{"sentences":[{"text":"Morning, Annique.","start":2.72,"end":3.52,"sentiment":"neutral","sentiment_score":0.19177377223968506},{"text":"How are you?","start":3.52,"end":4.34,"sentiment":"neutral","sentiment_score":0.24424289166927338}],"sentiment":"neutral","sentiment_score":0.22325524389743806,"channel":0,"num_words":5,"start":2.72,"end":4.34},{"sentences":[{"text":"Good.","start":4.72,"end":5.12,"sentiment":"positive","sentiment_score":0.5494222640991211},{"text":"How are you?","start":5.12,"end":5.94,"sentiment":"positive","sentiment_score":0.33578647176424664}],"sentiment":"positive","sentiment_score":0.38919541984796524,"channel":1,"num_words":4,"start":4.72,"end":5.94},{"sentences":[{"text":"Good.","start":6.48,"end":6.98,"sentiment":"neutral","sentiment_score":0.31652602553367615},{"text":"But I'm thinking I'm gonna be hungry in about three hours.","start":7.04,"end":9.92,"sentiment":"neutral","sentiment_score":-0.22853119603612207},{"text":"So wondered if you could do the thing and put me down for lunch.","start":9.92,"end":14.895,"sentiment":"neutral","sentiment_score":-0.13466502459985868},{"text":"And I'm not sure.","start":14.895,"end":15.375,"sentiment":"neutral","sentiment_score":-0.16762177646160126},{"text":"I don't think I paid you for the other one.","start":15.375,"end":17.475,"sentiment":"neutral","sentiment_score":-0.2183038577437401}],"sentiment":"neutral","sentiment_score":-0.17340382896363735,"channel":0,"num_words":40,"start":6.48,"end":17.475},{"sentences":[{"text":"Mike.","start":19.885,"end":20.385,"sentiment":"neutral","sentiment_score":-0.0029048072174191475}],"sentiment":"neutral","sentiment_score":-0.0029048072174191475,"channel":1,"num_words":1,"start":19.885,"end":20.385},{"sentences":[{"text":"Could you check and then I'll swing by and pay for two maybe?","start":19.935001,"end":23.075,"sentiment":"neutral","sentiment_score":-0.010429027132116832}],"sentiment":"neutral","sentiment_score":-0.010429027132116832,"channel":0,"num_words":13,"start":19.935001,"end":23.075},{"sentences":[{"text":"Yes.","start":23.504873,"end":24.004873,"sentiment":"neutral","sentiment_score":0.07315794378519058},{"text":"I will check, and I will let you know.","start":24.064875,"end":26.004875,"sentiment":"neutral","sentiment_score":0.10595755030711491}],"sentiment":"neutral","sentiment_score":0.10267758965492249,"channel":1,"num_words":10,"start":23.504873,"end":26.004875},{"sentences":[{"text":"Lovely.","start":26.015,"end":26.515,"sentiment":"positive","sentiment_score":0.5825940370559692},{"text":"Thank you kindly.","start":26.575,"end":27.475,"sentiment":"positive","sentiment_score":0.6408881942431132}],"sentiment":"positive","sentiment_score":0.6263146549463272,"channel":0,"num_words":4,"start":26.015,"end":27.475},{"sentences":[{"text":"Okay.","start":27.504875,"end":28.004875,"sentiment":"neutral","sentiment_score":0.2064900100231171},{"text":"Bye.","start":28.144875,"end":28.644875,"sentiment":"neutral","sentiment_score":0.1803443729877472}],"sentiment":"neutral","sentiment_score":0.19341719150543213,"channel":1,"num_words":2,"start":27.504875,"end":28.644875},{"sentences":[{"text":"Bye.","start":28.575,"end":29.075,"sentiment":"neutral","sentiment_score":0.08852846920490265}],"sentiment":"neutral","sentiment_score":0.08852846920490265,"channel":0,"num_words":1,"start":28.575,"end":29.075}]},"summary":{"result":"success","short":"The customer, Annique, calls an agent named Mike to ask if he can put her down for lunch after eating. She mentions that she will not be hungry in three hours and asks Mike to check and let her know. She agrees to pay for lunch and ends the call."},"intents":{"segments":[{"text":"Could you check and then I'll swing by and pay for two maybe?","start_word":54,"end_word":66,"intents":[{"intent":"Schedule lunch","confidence_score":0.08923833}]}]},"sentiments":{"segments":[{"text":"Hi, Mike. It's Annique. Morning, Annique. How are you?","start_word":0,"end_word":8,"sentiment":"neutral","sentiment_score":0.15824416279792786},{"text":"Good. How are you?","start_word":9,"end_word":12,"sentiment":"positive","sentiment_score":0.4080832600593567},{"text":"Good. But I'm thinking I'm gonna be hungry in about three hours. So wondered if you could do the thing and put me down for lunch. And I'm not sure. I don't think I paid you for the other one. Mike. Could you check and then I'll swing by and pay for two maybe? Yes. I will check, and I will let you know.","start_word":13,"end_word":76,"sentiment":"neutral","sentiment_score":-0.09582308679819108},{"text":"Lovely. Thank you kindly.","start_word":77,"end_word":80,"sentiment":"positive","sentiment_score":0.6055759191513062},{"text":"Okay. Bye. Bye.","start_word":81,"end_word":83,"sentiment":"neutral","sentiment_score":0.1634214073419571}],"average":{"sentiment":"neutral","sentiment_score":0.02191075446113707}}}}