{"metadata":{"transaction_key":"deprecated","request_id":"019efc8d-9a7b-7281-9f47-ca98cbb873dd","sha256":"343180e634190f1aeeda2b45229efe33d6eb67e6b830460a378c94c42fc75c0f","created":"2026-06-25T02:13:20.758Z","duration":431.92795,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":994,"output_tokens":68},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1091,"output_tokens":1094},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1091,"output_tokens":60}},"results":{"channels":[{"alternatives":[{"transcript":"Oh, hi, Katie. Good day to you. Katie, this is Andrew, and I was trying to get a hold of Scott. Yeah. He is Scott from the IT department. Oh, yeah. I'm sorry. That's Scott Holzberger. Alright. Thank you. Oh, do you want me to spell out his surname? Okay. Oh, yes. Thank you. Uh-huh. Oh, yeah. If it's okay. I really appreciate it. Thank you. Oh, yes. Hi. Good day. I was actually trying to get a hold of the IT department. Oh, yeah. Oh, nice. Thank you. Yeah. I'm Andrew, and I'm from Andrew from Vigilance AI, and we're a cybersecurity company that helps small IT teams investigate more alerts without hiring more analysts. And, our AI security analyst works twenty four seven while having a human in the loop, automatically analyze the alerts, and provide a full audit trail. Would you be open for a quick demo to see if we can help your team? Oh, it's alright. Yeah. Or would it be better if I can send you our email? That way you can forward it to him, and maybe if he finds it helpful, you know, it won't be more he would be able to check us more thoroughly that way. Oh, yeah. I can certainly give that. Our company's name is Vigilance. It's v I g I l e n s e a I. Vigilance AI. Yep. Our email yeah. One moment. I'm just going to give you a more direct email from or you can just email me instead. Andrew@vigilance.aiDotai. Yeah. That's that's it. Andrew@vigilance.ai. Oh, yeah. That would be the best number. 3712. Oh, thank you. And can I also have his first or his name so that I can have a note of this? No. It's fair. Oh, it's all good. Well, thank you for your assistance. I really appreciate it. You take care. Yeah. You too. Bye bye.","confidence":0.99658203,"words":[{"word":"oh","start":50.795,"end":51.114998,"confidence":0.9562988,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.16963180899620056},{"word":"hi","start":51.114998,"end":51.515,"confidence":0.9897461,"punctuated_word":"hi,","sentiment":"neutral","sentiment_score":0.1592506766319275},{"word":"katie","start":51.515,"end":51.995,"confidence":0.98413086,"punctuated_word":"Katie.","sentiment":"neutral","sentiment_score":0.2036999762058258},{"word":"good","start":51.995,"end":52.235,"confidence":0.98828125,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.381728082895279},{"word":"day","start":52.235,"end":52.475,"confidence":0.99902344,"punctuated_word":"day","sentiment":"positive","sentiment_score":0.4627597630023956},{"word":"to","start":52.475,"end":52.635,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.43541082739830017},{"word":"you","start":52.635,"end":53.135,"confidence":0.9946289,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.3738827705383301},{"word":"katie","start":53.515,"end":53.914997,"confidence":0.95703125,"punctuated_word":"Katie,","sentiment":"neutral","sentiment_score":0.15228214859962463},{"word":"this","start":53.914997,"end":54.155,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.14599043130874634},{"word":"is","start":54.155,"end":54.635,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.11323527246713638},{"word":"andrew","start":54.635,"end":55.135,"confidence":0.6538086,"punctuated_word":"Andrew,","sentiment":"neutral","sentiment_score":0.07468098402023315},{"word":"and","start":55.195,"end":55.594997,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.06999687850475311},{"word":"i","start":55.594997,"end":55.754997,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0730695128440857},{"word":"was","start":55.754997,"end":56.254997,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.06272123754024506},{"word":"trying","start":56.600002,"end":56.920002,"confidence":0.9941406,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":0.06718166917562485},{"word":"to","start":56.920002,"end":57.0,"confidence":0.9892578,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.08074167370796204},{"word":"get","start":57.0,"end":57.16,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.0426538921892643},{"word":"a","start":57.16,"end":57.4,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.07619325071573257},{"word":"hold","start":57.4,"end":57.8,"confidence":0.71484375,"punctuated_word":"hold","sentiment":"neutral","sentiment_score":0.06534843146800995},{"word":"of","start":57.8,"end":58.3,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.07779721915721893},{"word":"scott","start":59.08,"end":59.58,"confidence":0.96533203,"punctuated_word":"Scott.","sentiment":"neutral","sentiment_score":0.06266935169696808},{"word":"yeah","start":64.76,"end":65.08,"confidence":0.9628906,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.012484122067689896},{"word":"he","start":65.08,"end":65.24,"confidence":0.9970703,"punctuated_word":"He","sentiment":"neutral","sentiment_score":0.00904851220548153},{"word":"is","start":65.24,"end":65.74,"confidence":0.87353516,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0002987030893564224},{"word":"scott","start":66.04,"end":66.520004,"confidence":0.6894531,"punctuated_word":"Scott","sentiment":"neutral","sentiment_score":0.005826199427247047},{"word":"from","start":66.520004,"end":66.84,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.0037115607410669327},{"word":"the","start":66.84,"end":67.34,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.00043351203203201294},{"word":"it","start":67.56,"end":67.96,"confidence":0.99902344,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":0.012563824653625488},{"word":"department","start":67.96,"end":68.46,"confidence":0.97998047,"punctuated_word":"department.","sentiment":"neutral","sentiment_score":0.0039977869018912315},{"word":"oh","start":76.685,"end":76.845,"confidence":0.88671875,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.010798988863825798},{"word":"yeah","start":76.845,"end":77.085,"confidence":0.98828125,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.010264458134770392},{"word":"i'm","start":77.085,"end":77.245,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.01706869713962078},{"word":"sorry","start":77.245,"end":77.725,"confidence":0.9995117,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.03647736087441445},{"word":"that's","start":77.725,"end":78.225,"confidence":0.8544922,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.006588525138795376},{"word":"scott","start":78.365,"end":78.865,"confidence":0.95703125,"punctuated_word":"Scott","sentiment":"neutral","sentiment_score":0.001692911610007286},{"word":"holzberger","start":79.565,"end":80.065,"confidence":0.7092285,"punctuated_word":"Holzberger.","sentiment":"neutral","sentiment_score":0.0001988578587770462},{"word":"alright","start":87.979996,"end":88.479996,"confidence":0.98168945,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.09184223413467409},{"word":"thank","start":88.53999,"end":88.78,"confidence":0.9970703,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.16888442635536194},{"word":"you","start":88.78,"end":89.28,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.1519947052001953},{"word":"oh","start":96.064995,"end":96.564995,"confidence":0.9230957,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.031348053365945816},{"word":"do","start":96.704994,"end":96.865,"confidence":0.7426758,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.011645115911960602},{"word":"you","start":96.865,"end":96.945,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.02005316317081451},{"word":"want","start":96.945,"end":97.104996,"confidence":1.0,"punctuated_word":"want","sentiment":"neutral","sentiment_score":0.01575101912021637},{"word":"me","start":97.104996,"end":97.265,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.016712408512830734},{"word":"to","start":97.265,"end":97.505,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.010885827243328094},{"word":"spell","start":97.505,"end":97.905,"confidence":1.0,"punctuated_word":"spell","sentiment":"neutral","sentiment_score":0.01735515519976616},{"word":"out","start":97.905,"end":98.064995,"confidence":0.9980469,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.02396909706294537},{"word":"his","start":98.064995,"end":98.564995,"confidence":0.9873047,"punctuated_word":"his","sentiment":"neutral","sentiment_score":0.01317448541522026},{"word":"surname","start":99.024994,"end":99.524994,"confidence":0.9304199,"punctuated_word":"surname?","sentiment":"neutral","sentiment_score":0.033070601522922516},{"word":"okay","start":104.704994,"end":105.204994,"confidence":0.98950195,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.027724040672183037},{"word":"oh","start":132.795,"end":132.955,"confidence":0.9133301,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.04507194459438324},{"word":"yes","start":132.955,"end":133.455,"confidence":0.9951172,"punctuated_word":"yes.","sentiment":"neutral","sentiment_score":0.056152068078517914},{"word":"thank","start":133.595,"end":133.83499,"confidence":0.54052734,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.1557670384645462},{"word":"you","start":133.83499,"end":134.33499,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.14350882172584534},{"word":"uh-huh","start":191.30501,"end":191.80501,"confidence":0.9458984,"punctuated_word":"Uh-huh.","sentiment":"neutral","sentiment_score":-0.007992314174771309},{"word":"oh","start":200.59999,"end":200.76,"confidence":0.99365234,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.23416928946971893},{"word":"yeah","start":200.76,"end":201.08,"confidence":0.9760742,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.22974543273448944},{"word":"if","start":201.08,"end":201.31999,"confidence":0.9980469,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.32446566224098206},{"word":"it's","start":201.31999,"end":201.64,"confidence":0.99902344,"punctuated_word":"it's","sentiment":"positive","sentiment_score":0.33412274718284607},{"word":"okay","start":201.64,"end":202.12,"confidence":0.93481445,"punctuated_word":"okay.","sentiment":"positive","sentiment_score":0.40246444940567017},{"word":"i","start":202.12,"end":202.36,"confidence":0.9482422,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.6281452178955078},{"word":"really","start":202.36,"end":202.68,"confidence":0.97265625,"punctuated_word":"really","sentiment":"positive","sentiment_score":0.6553073525428772},{"word":"appreciate","start":202.68,"end":203.08,"confidence":1.0,"punctuated_word":"appreciate","sentiment":"positive","sentiment_score":0.6101924777030945},{"word":"it","start":203.08,"end":203.58,"confidence":0.9995117,"punctuated_word":"it.","sentiment":"positive","sentiment_score":0.6174269914627075},{"word":"thank","start":205.395,"end":205.895,"confidence":0.9375,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.440809428691864},{"word":"you","start":212.9325,"end":213.4325,"confidence":0.9970703,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4267130494117737},{"word":"oh","start":225.59,"end":225.91,"confidence":0.9851074,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.06726779788732529},{"word":"yes","start":225.91,"end":226.23,"confidence":0.9980469,"punctuated_word":"yes.","sentiment":"neutral","sentiment_score":0.06910370290279388},{"word":"hi","start":226.23,"end":226.71,"confidence":0.9975586,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.1829003393650055},{"word":"good","start":226.71,"end":227.03,"confidence":0.65283203,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.4126766622066498},{"word":"day","start":227.03,"end":227.53,"confidence":1.0,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.43608784675598145},{"word":"i","start":227.67,"end":227.83,"confidence":0.75683594,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.19214913249015808},{"word":"was","start":227.83,"end":228.33,"confidence":0.99609375,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.16803616285324097},{"word":"actually","start":228.63,"end":229.13,"confidence":0.5732422,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":0.20815733075141907},{"word":"trying","start":229.27,"end":229.51,"confidence":0.984375,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":0.15263020992279053},{"word":"to","start":229.51,"end":229.67,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.14770013093948364},{"word":"get","start":229.67,"end":229.91,"confidence":0.99902344,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.05496518313884735},{"word":"a","start":229.91,"end":230.07,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.060337960720062256},{"word":"hold","start":230.07,"end":230.39,"confidence":0.63623047,"punctuated_word":"hold","sentiment":"neutral","sentiment_score":0.06450523436069489},{"word":"of","start":230.39,"end":230.55,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.09542334079742432},{"word":"the","start":230.55,"end":230.79001,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0968696102499962},{"word":"it","start":230.79001,"end":231.27,"confidence":0.99902344,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":0.09345246851444244},{"word":"department","start":231.27,"end":231.77,"confidence":0.9765625,"punctuated_word":"department.","sentiment":"neutral","sentiment_score":0.07555035501718521},{"word":"oh","start":236.365,"end":236.525,"confidence":0.9729004,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.11895689368247986},{"word":"yeah","start":236.525,"end":236.845,"confidence":0.99365234,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.15591290593147278},{"word":"oh","start":236.845,"end":237.165,"confidence":0.99658203,"punctuated_word":"Oh,","sentiment":"positive","sentiment_score":0.4545019567012787},{"word":"nice","start":237.165,"end":237.665,"confidence":0.9980469,"punctuated_word":"nice.","sentiment":"positive","sentiment_score":0.6071847677230835},{"word":"thank","start":237.965,"end":238.285,"confidence":0.70458984,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7053502202033997},{"word":"you","start":238.285,"end":238.685,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.6064988374710083},{"word":"yeah","start":238.685,"end":239.185,"confidence":0.99560547,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.28042685985565186},{"word":"i'm","start":239.565,"end":239.805,"confidence":0.873291,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.19907426834106445},{"word":"andrew","start":239.805,"end":240.305,"confidence":0.77441406,"punctuated_word":"Andrew,","sentiment":"neutral","sentiment_score":0.1842702031135559},{"word":"and","start":240.365,"end":240.865,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.1552693098783493},{"word":"i'm","start":241.005,"end":241.245,"confidence":0.92871094,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.14336618781089783},{"word":"from","start":241.245,"end":241.745,"confidence":0.98291016,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.155212864279747},{"word":"andrew","start":242.285,"end":242.605,"confidence":0.9941406,"punctuated_word":"Andrew","sentiment":"neutral","sentiment_score":0.20805121958255768},{"word":"from","start":242.605,"end":242.845,"confidence":0.9921875,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.1838734745979309},{"word":"vigilance","start":242.845,"end":243.345,"confidence":0.9589844,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.218981072306633},{"word":"ai","start":243.565,"end":244.065,"confidence":0.62109375,"punctuated_word":"AI,","sentiment":"neutral","sentiment_score":0.2503596544265747},{"word":"and","start":244.125,"end":244.625,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.15681961178779602},{"word":"we're","start":244.925,"end":245.165,"confidence":0.97753906,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":0.16805891692638397},{"word":"a","start":245.165,"end":245.405,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.17783568799495697},{"word":"cybersecurity","start":245.405,"end":245.905,"confidence":0.90625,"punctuated_word":"cybersecurity","sentiment":"neutral","sentiment_score":0.20461568236351013},{"word":"company","start":246.285,"end":246.765,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.19145435094833377},{"word":"that","start":246.765,"end":247.005,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.2003107517957687},{"word":"helps","start":247.005,"end":247.405,"confidence":0.9970703,"punctuated_word":"helps","sentiment":"neutral","sentiment_score":0.21991203725337985},{"word":"small","start":247.405,"end":247.805,"confidence":0.9980469,"punctuated_word":"small","sentiment":"neutral","sentiment_score":0.3122629225254059},{"word":"it","start":247.805,"end":248.205,"confidence":1.0,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":0.18522416055202484},{"word":"teams","start":248.205,"end":248.705,"confidence":0.99902344,"punctuated_word":"teams","sentiment":"neutral","sentiment_score":0.20197370648384097},{"word":"investigate","start":248.765,"end":249.265,"confidence":0.9970703,"punctuated_word":"investigate","sentiment":"neutral","sentiment_score":0.20195358991622925},{"word":"more","start":249.325,"end":249.645,"confidence":1.0,"punctuated_word":"more","sentiment":"neutral","sentiment_score":0.2245461344718933},{"word":"alerts","start":249.645,"end":250.08,"confidence":0.99902344,"punctuated_word":"alerts","sentiment":"neutral","sentiment_score":0.19713428616523743},{"word":"without","start":250.16,"end":250.56,"confidence":1.0,"punctuated_word":"without","sentiment":"neutral","sentiment_score":0.2097906619310379},{"word":"hiring","start":250.56,"end":250.8,"confidence":0.97802734,"punctuated_word":"hiring","sentiment":"neutral","sentiment_score":0.11259080469608308},{"word":"more","start":250.8,"end":251.2,"confidence":1.0,"punctuated_word":"more","sentiment":"neutral","sentiment_score":0.1408630907535553},{"word":"analysts","start":251.2,"end":251.7,"confidence":0.84594727,"punctuated_word":"analysts.","sentiment":"neutral","sentiment_score":0.13840879499912262},{"word":"and","start":252.40001,"end":252.56,"confidence":0.82910156,"punctuated_word":"And,","sentiment":"neutral","sentiment_score":0.16699150204658508},{"word":"our","start":252.88,"end":253.2,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.14929771423339844},{"word":"ai","start":253.2,"end":253.6,"confidence":0.9980469,"punctuated_word":"AI","sentiment":"neutral","sentiment_score":0.2055123895406723},{"word":"security","start":253.6,"end":254.0,"confidence":0.99609375,"punctuated_word":"security","sentiment":"neutral","sentiment_score":0.13318023085594177},{"word":"analyst","start":254.0,"end":254.4,"confidence":0.9526367,"punctuated_word":"analyst","sentiment":"neutral","sentiment_score":0.1732112616300583},{"word":"works","start":254.4,"end":254.8,"confidence":1.0,"punctuated_word":"works","sentiment":"neutral","sentiment_score":0.17123943567276},{"word":"twenty","start":254.8,"end":255.12,"confidence":1.0,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":0.2357945442199707},{"word":"four","start":255.12,"end":255.36,"confidence":1.0,"punctuated_word":"four","sentiment":"neutral","sentiment_score":0.209469273686409},{"word":"seven","start":255.36,"end":255.86,"confidence":0.9951172,"punctuated_word":"seven","sentiment":"neutral","sentiment_score":0.22044767439365387},{"word":"while","start":255.92,"end":256.16,"confidence":0.91845703,"punctuated_word":"while","sentiment":"neutral","sentiment_score":0.20911860466003415},{"word":"having","start":256.16,"end":256.48,"confidence":1.0,"punctuated_word":"having","sentiment":"neutral","sentiment_score":0.23229090869426727},{"word":"a","start":256.48,"end":256.56,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.24121026694774628},{"word":"human","start":256.56,"end":256.96,"confidence":1.0,"punctuated_word":"human","sentiment":"neutral","sentiment_score":0.3020671606063843},{"word":"in","start":256.96,"end":257.04,"confidence":0.9980469,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.26817503571510315},{"word":"the","start":257.04,"end":257.2,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.2812350392341614},{"word":"loop","start":257.2,"end":257.52,"confidence":0.80981445,"punctuated_word":"loop,","sentiment":"neutral","sentiment_score":0.2550891041755676},{"word":"automatically","start":257.52,"end":258.02,"confidence":0.99902344,"punctuated_word":"automatically","sentiment":"neutral","sentiment_score":0.28485339879989624},{"word":"analyze","start":258.4,"end":258.9,"confidence":0.99121094,"punctuated_word":"analyze","sentiment":"neutral","sentiment_score":0.15698131918907166},{"word":"the","start":258.96,"end":259.2,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.2088441401720047},{"word":"alerts","start":259.2,"end":259.7,"confidence":0.9316406,"punctuated_word":"alerts,","sentiment":"neutral","sentiment_score":0.2171601504087448},{"word":"and","start":260.08002,"end":260.24,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.25960439443588257},{"word":"provide","start":260.24,"end":260.72,"confidence":0.99902344,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":0.22543267905712128},{"word":"a","start":260.72,"end":260.88,"confidence":0.6826172,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.3007569909095764},{"word":"full","start":260.88,"end":261.2,"confidence":0.9921875,"punctuated_word":"full","sentiment":"positive","sentiment_score":0.3541513681411743},{"word":"audit","start":261.2,"end":261.6,"confidence":0.99316406,"punctuated_word":"audit","sentiment":"neutral","sentiment_score":0.3093838095664978},{"word":"trail","start":261.6,"end":262.1,"confidence":0.9995117,"punctuated_word":"trail.","sentiment":"neutral","sentiment_score":0.24931687116622925},{"word":"would","start":263.02502,"end":263.42502,"confidence":0.9633789,"punctuated_word":"Would","sentiment":"neutral","sentiment_score":0.18539248406887057},{"word":"you","start":263.42502,"end":263.58502,"confidence":0.9526367,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2081090211868286},{"word":"be","start":263.58502,"end":263.825,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.19832807779312137},{"word":"open","start":263.825,"end":264.30502,"confidence":0.9980469,"punctuated_word":"open","sentiment":"neutral","sentiment_score":0.1688137650489807},{"word":"for","start":264.30502,"end":264.70502,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.2166893929243088},{"word":"a","start":264.70502,"end":265.105,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.20546068251132965},{"word":"quick","start":265.105,"end":265.505,"confidence":1.0,"punctuated_word":"quick","sentiment":"neutral","sentiment_score":0.2316508442163467},{"word":"demo","start":265.505,"end":266.005,"confidence":1.0,"punctuated_word":"demo","sentiment":"neutral","sentiment_score":0.22288718819618225},{"word":"to","start":266.14502,"end":266.225,"confidence":0.98828125,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.22310568392276764},{"word":"see","start":266.225,"end":266.385,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.209999680519104},{"word":"if","start":266.385,"end":266.545,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.20009145140647888},{"word":"we","start":266.545,"end":266.625,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.22228963673114777},{"word":"can","start":266.625,"end":267.105,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.24298660457134247},{"word":"help","start":267.105,"end":267.345,"confidence":0.90527344,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.12330055236816406},{"word":"your","start":267.345,"end":267.58502,"confidence":0.9980469,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.15006965398788452},{"word":"team","start":267.58502,"end":268.08502,"confidence":0.9980469,"punctuated_word":"team?","sentiment":"neutral","sentiment_score":0.11998839676380156},{"word":"oh","start":283.48,"end":283.88,"confidence":0.80981445,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.05462465435266495},{"word":"it's","start":283.88,"end":284.2,"confidence":0.9394531,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.02838503196835518},{"word":"alright","start":284.2,"end":284.7,"confidence":0.9719238,"punctuated_word":"alright.","sentiment":"neutral","sentiment_score":0.02343098819255829},{"word":"yeah","start":285.16,"end":285.66,"confidence":0.89453125,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.05358755216002464},{"word":"or","start":286.28,"end":286.68002,"confidence":0.31396484,"punctuated_word":"Or","sentiment":"neutral","sentiment_score":0.020256608724594116},{"word":"would","start":286.68002,"end":286.84003,"confidence":0.9560547,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.03130029886960983},{"word":"it","start":286.84003,"end":287.08002,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.05054060369729996},{"word":"be","start":287.08002,"end":287.32,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.029288671910762787},{"word":"better","start":287.32,"end":287.72,"confidence":1.0,"punctuated_word":"better","sentiment":"neutral","sentiment_score":0.0023305490612983704},{"word":"if","start":287.72,"end":287.96002,"confidence":1.0,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.048731498420238495},{"word":"i","start":287.96002,"end":288.12003,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03685567528009415},{"word":"can","start":288.12003,"end":288.44,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.04051487147808075},{"word":"send","start":288.44,"end":288.68002,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.027385346591472626},{"word":"you","start":288.68002,"end":289.18002,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.02863346040248871},{"word":"our","start":289.32,"end":289.48,"confidence":0.9394531,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.026450268924236298},{"word":"email","start":289.48,"end":289.88,"confidence":0.94384766,"punctuated_word":"email?","sentiment":"neutral","sentiment_score":0.055203646421432495},{"word":"that","start":289.88,"end":290.12003,"confidence":1.0,"punctuated_word":"That","sentiment":"neutral","sentiment_score":0.0740993320941925},{"word":"way","start":290.12003,"end":290.36002,"confidence":1.0,"punctuated_word":"way","sentiment":"neutral","sentiment_score":0.11099352687597276},{"word":"you","start":290.36002,"end":290.6,"confidence":0.5649414,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.15275314450263977},{"word":"can","start":290.6,"end":290.895,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.1479242742061615},{"word":"forward","start":291.375,"end":291.615,"confidence":1.0,"punctuated_word":"forward","sentiment":"neutral","sentiment_score":0.13879093527793884},{"word":"it","start":291.615,"end":291.85498,"confidence":0.98095703,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.17771564424037933},{"word":"to","start":291.85498,"end":292.01498,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.14819563925266266},{"word":"him","start":292.01498,"end":292.25497,"confidence":0.76464844,"punctuated_word":"him,","sentiment":"neutral","sentiment_score":0.14157426357269287},{"word":"and","start":292.25497,"end":292.57498,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.17705397307872772},{"word":"maybe","start":292.57498,"end":292.895,"confidence":0.96240234,"punctuated_word":"maybe","sentiment":"neutral","sentiment_score":0.23939530551433563},{"word":"if","start":292.895,"end":293.215,"confidence":0.98291016,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.2222802937030792},{"word":"he","start":293.215,"end":293.615,"confidence":0.99609375,"punctuated_word":"he","sentiment":"neutral","sentiment_score":0.19822067022323608},{"word":"finds","start":293.615,"end":293.935,"confidence":0.9980469,"punctuated_word":"finds","sentiment":"neutral","sentiment_score":0.2043163776397705},{"word":"it","start":293.935,"end":294.25497,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.2584695518016815},{"word":"helpful","start":294.25497,"end":294.75497,"confidence":0.98657227,"punctuated_word":"helpful,","sentiment":"neutral","sentiment_score":0.17485809326171875},{"word":"you","start":295.535,"end":295.69498,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.14732085168361664},{"word":"know","start":295.69498,"end":295.935,"confidence":0.9975586,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":0.13870006799697876},{"word":"it","start":295.935,"end":296.095,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.18003931641578674},{"word":"won't","start":296.095,"end":296.41498,"confidence":0.829834,"punctuated_word":"won't","sentiment":"neutral","sentiment_score":0.1233699843287468},{"word":"be","start":296.41498,"end":296.57498,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.1365838199853897},{"word":"more","start":296.57498,"end":296.895,"confidence":1.0,"punctuated_word":"more","sentiment":"neutral","sentiment_score":0.0906931608915329},{"word":"he","start":297.455,"end":297.69498,"confidence":0.99609375,"punctuated_word":"he","sentiment":"neutral","sentiment_score":0.09840589016675948},{"word":"would","start":297.69498,"end":297.935,"confidence":0.98828125,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.11492820084095},{"word":"be","start":297.935,"end":298.01498,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.13823725283145905},{"word":"able","start":298.01498,"end":298.25497,"confidence":1.0,"punctuated_word":"able","sentiment":"neutral","sentiment_score":0.16501304507255554},{"word":"to","start":298.25497,"end":298.41498,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1041647493839264},{"word":"check","start":298.41498,"end":298.655,"confidence":0.9941406,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.12124364078044891},{"word":"us","start":298.655,"end":298.815,"confidence":0.9951172,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.06032203137874603},{"word":"more","start":298.815,"end":299.13498,"confidence":0.9980469,"punctuated_word":"more","sentiment":"neutral","sentiment_score":0.12728603184223175},{"word":"thoroughly","start":299.13498,"end":299.615,"confidence":1.0,"punctuated_word":"thoroughly","sentiment":"neutral","sentiment_score":0.1636502742767334},{"word":"that","start":299.615,"end":299.85498,"confidence":0.93603516,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.17295044660568237},{"word":"way","start":299.85498,"end":300.35498,"confidence":0.9885254,"punctuated_word":"way.","sentiment":"neutral","sentiment_score":0.130560964345932},{"word":"oh","start":312.51,"end":312.75,"confidence":0.99316406,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.20506229996681213},{"word":"yeah","start":312.75,"end":312.99,"confidence":0.9941406,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.23598980903625488},{"word":"i","start":312.99,"end":313.07,"confidence":1.0,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.3532874286174774},{"word":"can","start":313.07,"end":313.55,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.3051115572452545},{"word":"certainly","start":313.55,"end":314.03,"confidence":0.7573242,"punctuated_word":"certainly","sentiment":"positive","sentiment_score":0.4517639279365539},{"word":"give","start":314.03,"end":314.35,"confidence":0.99121094,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.2965628504753113},{"word":"that","start":314.35,"end":314.85,"confidence":0.99902344,"punctuated_word":"that.","sentiment":"positive","sentiment_score":0.35396018624305725},{"word":"our","start":315.23,"end":315.73,"confidence":0.9453125,"punctuated_word":"Our","sentiment":"neutral","sentiment_score":0.13415217399597168},{"word":"company's","start":315.95,"end":316.45,"confidence":0.99609375,"punctuated_word":"company's","sentiment":"neutral","sentiment_score":0.09642183780670166},{"word":"name","start":316.99,"end":317.38998,"confidence":0.9970703,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.08251110464334488},{"word":"is","start":317.38998,"end":317.88998,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.08765007555484772},{"word":"vigilance","start":318.27,"end":318.77,"confidence":0.90201825,"punctuated_word":"Vigilance.","sentiment":"neutral","sentiment_score":0.08890792727470398},{"word":"it's","start":321.785,"end":322.185,"confidence":0.9736328,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.007475164718925953},{"word":"v","start":322.185,"end":322.66498,"confidence":0.9902344,"punctuated_word":"v","sentiment":"neutral","sentiment_score":0.0059059844352304935},{"word":"i","start":322.66498,"end":322.985,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.004633093718439341},{"word":"g","start":322.985,"end":323.305,"confidence":1.0,"punctuated_word":"g","sentiment":"neutral","sentiment_score":0.004521392285823822},{"word":"i","start":323.305,"end":323.805,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0057042562402784824},{"word":"l","start":325.38498,"end":325.865,"confidence":0.9951172,"punctuated_word":"l","sentiment":"neutral","sentiment_score":0.0020391312427818775},{"word":"e","start":325.865,"end":326.365,"confidence":1.0,"punctuated_word":"e","sentiment":"neutral","sentiment_score":0.0025103064253926277},{"word":"n","start":326.82498,"end":327.32498,"confidence":0.99609375,"punctuated_word":"n","sentiment":"neutral","sentiment_score":0.0020627700723707676},{"word":"s","start":327.865,"end":328.345,"confidence":0.99316406,"punctuated_word":"s","sentiment":"neutral","sentiment_score":0.0016292902873829007},{"word":"e","start":328.345,"end":328.845,"confidence":0.99902344,"punctuated_word":"e","sentiment":"neutral","sentiment_score":0.0018658594926819203},{"word":"a","start":331.54498,"end":331.785,"confidence":0.84814453,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0031023682095110416},{"word":"i","start":331.785,"end":332.285,"confidence":0.9152832,"punctuated_word":"I.","sentiment":"neutral","sentiment_score":0.004510046914219856},{"word":"vigilance","start":333.42,"end":333.90002,"confidence":0.9145508,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.008753211237490177},{"word":"ai","start":333.90002,"end":334.38,"confidence":0.9741211,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":0.0066942498087882996},{"word":"yep","start":334.38,"end":334.88,"confidence":0.8232422,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.004742891527712345},{"word":"our","start":339.66,"end":340.06,"confidence":0.8510742,"punctuated_word":"Our","sentiment":"neutral","sentiment_score":0.002234778366982937},{"word":"email","start":340.06,"end":340.56,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.00626929197460413},{"word":"yeah","start":341.1,"end":341.6,"confidence":0.99560547,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.006697401404380798},{"word":"one","start":341.66,"end":341.98,"confidence":1.0,"punctuated_word":"One","sentiment":"neutral","sentiment_score":0.005098264664411545},{"word":"moment","start":341.98,"end":342.48,"confidence":0.9995117,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":0.00540405698120594},{"word":"i'm","start":342.62003,"end":342.94,"confidence":0.95092773,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.007107271812856197},{"word":"just","start":342.94,"end":343.18002,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.006129319779574871},{"word":"going","start":343.18002,"end":343.42,"confidence":1.0,"punctuated_word":"going","sentiment":"neutral","sentiment_score":0.00755386333912611},{"word":"to","start":343.42,"end":343.58002,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.00469676498323679},{"word":"give","start":343.58002,"end":343.82,"confidence":1.0,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.010666212067008018},{"word":"you","start":343.82,"end":344.32,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.009071105159819126},{"word":"a","start":345.755,"end":345.915,"confidence":0.86279297,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.006022196263074875},{"word":"more","start":345.915,"end":346.155,"confidence":0.9863281,"punctuated_word":"more","sentiment":"neutral","sentiment_score":0.0017476808279752731},{"word":"direct","start":346.155,"end":346.655,"confidence":1.0,"punctuated_word":"direct","sentiment":"neutral","sentiment_score":0.005449287593364716},{"word":"email","start":346.79498,"end":347.29498,"confidence":0.9921875,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.0085203992202878},{"word":"from","start":347.435,"end":347.935,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.0029047224670648575},{"word":"or","start":348.715,"end":348.875,"confidence":0.6386719,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.0033980095759034157},{"word":"you","start":348.875,"end":348.955,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0027235932648181915},{"word":"can","start":348.955,"end":349.115,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.0011263862252235413},{"word":"just","start":349.115,"end":349.51498,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.0011134948581457138},{"word":"email","start":349.51498,"end":349.995,"confidence":0.84472656,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.005713377147912979},{"word":"me","start":349.995,"end":350.235,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.003502422012388706},{"word":"instead","start":350.235,"end":350.735,"confidence":0.9465332,"punctuated_word":"instead.","sentiment":"neutral","sentiment_score":0.006428011693060398},{"word":"andrew@vigilance.aidotai","start":351.195,"end":361.86002,"confidence":0.8954807,"punctuated_word":"Andrew@vigilance.aiDotai.","sentiment":"neutral","sentiment_score":0.016600513830780983},{"word":"yeah","start":366.40002,"end":366.80002,"confidence":0.7298584,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.04073724150657654},{"word":"that's","start":366.80002,"end":367.28,"confidence":0.986084,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.0439579151570797},{"word":"that's","start":367.28,"end":367.6,"confidence":0.9995117,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.03995116800069809},{"word":"it","start":367.6,"end":368.0,"confidence":0.9970703,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.04839642345905304},{"word":"andrew@vigilance.ai","start":368.0,"end":370.58002,"confidence":0.9893392,"punctuated_word":"Andrew@vigilance.ai.","sentiment":"neutral","sentiment_score":0.03285675495862961},{"word":"oh","start":377.265,"end":377.505,"confidence":0.98291016,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.06023789569735527},{"word":"yeah","start":377.505,"end":378.005,"confidence":0.99560547,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.0560571625828743},{"word":"that","start":378.385,"end":378.465,"confidence":0.8071289,"punctuated_word":"That","sentiment":"neutral","sentiment_score":0.11136086285114288},{"word":"would","start":378.465,"end":378.70502,"confidence":0.7475586,"punctuated_word":"would","sentiment":"neutral","sentiment_score":0.09537272155284882},{"word":"be","start":378.70502,"end":378.86502,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.07824002951383591},{"word":"the","start":378.86502,"end":379.02502,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06867840141057968},{"word":"best","start":379.02502,"end":379.265,"confidence":1.0,"punctuated_word":"best","sentiment":"neutral","sentiment_score":0.07333274930715561},{"word":"number","start":379.265,"end":379.765,"confidence":0.9995117,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":0.06303230673074722},{"word":"3712","start":384.465,"end":386.005,"confidence":0.9963379,"punctuated_word":"3712.","sentiment":"neutral","sentiment_score":0.019698090851306915},{"word":"oh","start":394.28998,"end":394.53,"confidence":0.9157715,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.12913468480110168},{"word":"thank","start":394.53,"end":394.77,"confidence":0.9980469,"punctuated_word":"thank","sentiment":"neutral","sentiment_score":0.23069386184215543},{"word":"you","start":394.77,"end":394.93,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.1426328718662262},{"word":"and","start":394.93,"end":395.40997,"confidence":0.99609375,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.059757087379693985},{"word":"can","start":395.40997,"end":395.56998,"confidence":0.78564453,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.06312014162540436},{"word":"i","start":395.56998,"end":395.97,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0742056593298912},{"word":"also","start":395.97,"end":396.37,"confidence":0.99609375,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.07086481153964996},{"word":"have","start":396.37,"end":396.61,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.07507839798927307},{"word":"his","start":396.61,"end":397.09,"confidence":0.9707031,"punctuated_word":"his","sentiment":"neutral","sentiment_score":0.03074614517390728},{"word":"first","start":397.09,"end":397.49,"confidence":0.95703125,"punctuated_word":"first","sentiment":"neutral","sentiment_score":0.03692110255360603},{"word":"or","start":397.49,"end":397.81,"confidence":0.640625,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.04614044725894928},{"word":"his","start":397.81,"end":398.12997,"confidence":0.984375,"punctuated_word":"his","sentiment":"neutral","sentiment_score":0.03386228159070015},{"word":"name","start":398.12997,"end":398.37,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.05085892230272293},{"word":"so","start":398.37,"end":398.61,"confidence":0.9560547,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.05336175858974457},{"word":"that","start":398.61,"end":398.77,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.06842505186796188},{"word":"i","start":398.77,"end":398.93,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.06889443844556808},{"word":"can","start":398.93,"end":399.33,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.06541278958320618},{"word":"have","start":399.33,"end":399.49,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.06245022267103195},{"word":"a","start":399.49,"end":399.56998,"confidence":0.8720703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.05884969979524613},{"word":"note","start":399.56998,"end":399.88998,"confidence":0.9404297,"punctuated_word":"note","sentiment":"neutral","sentiment_score":0.04683670401573181},{"word":"of","start":399.88998,"end":400.05,"confidence":0.8959961,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.05110500752925873},{"word":"this","start":400.05,"end":400.545,"confidence":0.99072266,"punctuated_word":"this?","sentiment":"neutral","sentiment_score":0.03758316487073898},{"word":"no","start":411.185,"end":411.42502,"confidence":0.7232666,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.2592962682247162},{"word":"it's","start":411.42502,"end":411.665,"confidence":0.9975586,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.29773175716400146},{"word":"fair","start":411.665,"end":412.165,"confidence":0.9316406,"punctuated_word":"fair.","sentiment":"neutral","sentiment_score":-0.27210503816604614},{"word":"oh","start":419.65,"end":419.81,"confidence":0.7783203,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.2556682229042053},{"word":"it's","start":419.81,"end":419.89,"confidence":0.986084,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.2908218502998352},{"word":"all","start":419.89,"end":420.13,"confidence":0.99609375,"punctuated_word":"all","sentiment":"positive","sentiment_score":0.3452240228652954},{"word":"good","start":420.13,"end":420.63,"confidence":0.9995117,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.37174731492996216},{"word":"well","start":420.77,"end":421.09,"confidence":0.85302734,"punctuated_word":"Well,","sentiment":"positive","sentiment_score":0.4554665982723236},{"word":"thank","start":421.09,"end":421.25,"confidence":0.99902344,"punctuated_word":"thank","sentiment":"positive","sentiment_score":0.6139557957649231},{"word":"you","start":421.25,"end":421.41,"confidence":0.99902344,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.602474570274353},{"word":"for","start":421.41,"end":421.57,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.6517528295516968},{"word":"your","start":421.57,"end":421.73,"confidence":0.9970703,"punctuated_word":"your","sentiment":"positive","sentiment_score":0.6004648208618164},{"word":"assistance","start":421.73,"end":422.23,"confidence":0.9995117,"punctuated_word":"assistance.","sentiment":"positive","sentiment_score":0.6035771369934082},{"word":"i","start":422.29,"end":422.45,"confidence":0.9980469,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.6121867299079895},{"word":"really","start":422.45,"end":422.77,"confidence":1.0,"punctuated_word":"really","sentiment":"positive","sentiment_score":0.6599605679512024},{"word":"appreciate","start":422.77,"end":423.17,"confidence":1.0,"punctuated_word":"appreciate","sentiment":"positive","sentiment_score":0.6008840203285217},{"word":"it","start":423.17,"end":423.67,"confidence":0.99658203,"punctuated_word":"it.","sentiment":"positive","sentiment_score":0.5763731002807617},{"word":"you","start":425.93286,"end":426.17285,"confidence":0.99902344,"punctuated_word":"You","sentiment":"positive","sentiment_score":0.4729706943035126},{"word":"take","start":426.17285,"end":426.41287,"confidence":0.99902344,"punctuated_word":"take","sentiment":"positive","sentiment_score":0.6165054440498352},{"word":"care","start":426.41287,"end":426.91287,"confidence":1.0,"punctuated_word":"care.","sentiment":"positive","sentiment_score":0.529814600944519},{"word":"yeah","start":427.61285,"end":427.85287,"confidence":0.92944336,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.11863657832145692},{"word":"you","start":427.85287,"end":428.09286,"confidence":0.99902344,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.2970873713493347},{"word":"too","start":428.09286,"end":428.33286,"confidence":1.0,"punctuated_word":"too.","sentiment":"neutral","sentiment_score":0.16622351109981537},{"word":"bye","start":428.33286,"end":428.49286,"confidence":1.0,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.16253545880317688},{"word":"bye","start":428.49286,"end":428.99286,"confidence":0.99853516,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.093658447265625}],"paragraphs":{"transcript":"\nOh, hi, Katie. Good day to you. Katie, this is Andrew, and I was trying to get a hold of Scott. Yeah. He is Scott from the IT department.\n\nOh, yeah. I'm sorry. That's Scott Holzberger. Alright. Thank you.\n\nOh, do you want me to spell out his surname? Okay. Oh, yes. Thank you. Uh-huh.\n\nOh, yeah. If it's okay. I really appreciate it. Thank you. Oh, yes.\n\nHi. Good day. I was actually trying to get a hold of the IT department. Oh, yeah. Oh, nice.\n\nThank you. Yeah. I'm Andrew, and I'm from Andrew from Vigilance AI, and we're a cybersecurity company that helps small IT teams investigate more alerts without hiring more analysts. And, our AI security analyst works twenty four seven while having a human in the loop, automatically analyze the alerts, and provide a full audit trail. Would you be open for a quick demo to see if we can help your team?\n\nOh, it's alright. Yeah. Or would it be better if I can send you our email? That way you can forward it to him, and maybe if he finds it helpful, you know, it won't be more he would be able to check us more thoroughly that way. Oh, yeah.\n\nI can certainly give that. Our company's name is Vigilance. It's v I g I l e n s e a I. Vigilance AI. Yep.\n\nOur email yeah. One moment. I'm just going to give you a more direct email from or you can just email me instead. Andrew@vigilance.aiDotai. Yeah.\n\nThat's that's it. Andrew@vigilance.ai. Oh, yeah. That would be the best number. 3712.\n\nOh, thank you. And can I also have his first or his name so that I can have a note of this? No. It's fair. Oh, it's all good.\n\nWell, thank you for your assistance. I really appreciate it. You take care. Yeah. You too.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Oh, hi, Katie.","start":50.795,"end":51.995,"sentiment":"neutral","sentiment_score":0.17752748727798462},{"text":"Good day to you.","start":51.995,"end":53.135,"sentiment":"positive","sentiment_score":0.4134453609585762},{"text":"Katie, this is Andrew, and I was trying to get a hold of Scott.","start":53.515,"end":59.58,"sentiment":"neutral","sentiment_score":0.08318299667111465},{"text":"Yeah.","start":64.76,"end":65.08,"sentiment":"neutral","sentiment_score":0.012484122067689896},{"text":"He is Scott from the IT department.","start":65.08,"end":68.46,"sentiment":"neutral","sentiment_score":0.005125728435814381}],"sentiment":"neutral","sentiment_score":0.11721689931662946,"num_words":29,"start":50.795,"end":68.46},{"sentences":[{"text":"Oh, yeah.","start":76.685,"end":77.085,"sentiment":"neutral","sentiment_score":0.010531723499298096},{"text":"I'm sorry.","start":77.085,"end":77.725,"sentiment":"neutral","sentiment_score":-0.026773029007017616},{"text":"That's Scott Holzberger.","start":77.725,"end":80.065,"sentiment":"neutral","sentiment_score":-0.0015655852233370144},{"text":"Alright.","start":87.979996,"end":88.479996,"sentiment":"neutral","sentiment_score":0.09184223413467409},{"text":"Thank you.","start":88.53999,"end":89.28,"sentiment":"neutral","sentiment_score":0.16043956577777863}],"sentiment":"neutral","sentiment_score":0.037554199900478126,"num_words":10,"start":76.685,"end":89.28},{"sentences":[{"text":"Oh, do you want me to spell out his surname?","start":96.064995,"end":99.524994,"sentiment":"neutral","sentiment_score":0.019396492652595042},{"text":"Okay.","start":104.704994,"end":105.204994,"sentiment":"neutral","sentiment_score":-0.027724040672183037},{"text":"Oh, yes.","start":132.795,"end":133.455,"sentiment":"neutral","sentiment_score":0.05061200633645058},{"text":"Thank you.","start":133.595,"end":134.33499,"sentiment":"neutral","sentiment_score":0.14963793009519577},{"text":"Uh-huh.","start":191.30501,"end":191.80501,"sentiment":"neutral","sentiment_score":-0.007992314174771309}],"sentiment":"neutral","sentiment_score":0.03492177778389305,"num_words":16,"start":96.064995,"end":191.80501},{"sentences":[{"text":"Oh, yeah.","start":200.59999,"end":201.08,"sentiment":"neutral","sentiment_score":0.2319573611021042},{"text":"If it's okay.","start":201.08,"end":202.12,"sentiment":"positive","sentiment_score":0.35368428627649945},{"text":"I really appreciate it.","start":202.12,"end":203.58,"sentiment":"positive","sentiment_score":0.6277680099010468},{"text":"Thank you.","start":205.395,"end":213.4325,"sentiment":"positive","sentiment_score":0.43376123905181885},{"text":"Oh, yes.","start":225.59,"end":226.23,"sentiment":"neutral","sentiment_score":0.06818575039505959}],"sentiment":"positive","sentiment_score":0.3876871999639731,"num_words":13,"start":200.59999,"end":226.23},{"sentences":[{"text":"Hi.","start":226.23,"end":226.71,"sentiment":"neutral","sentiment_score":0.1829003393650055},{"text":"Good day.","start":226.71,"end":227.53,"sentiment":"positive","sentiment_score":0.4243822544813156},{"text":"I was actually trying to get a hold of the IT department.","start":227.67,"end":231.77,"sentiment":"neutral","sentiment_score":0.11748142664631207},{"text":"Oh, yeah.","start":236.365,"end":236.845,"sentiment":"neutral","sentiment_score":0.13743489980697632},{"text":"Oh, nice.","start":236.845,"end":237.665,"sentiment":"positive","sentiment_score":0.5308433622121811}],"sentiment":"neutral","sentiment_score":0.19884202590114192,"num_words":19,"start":226.23,"end":237.665},{"sentences":[{"text":"Thank you.","start":237.965,"end":238.685,"sentiment":"positive","sentiment_score":0.655924528837204},{"text":"Yeah.","start":238.685,"end":239.185,"sentiment":"neutral","sentiment_score":0.28042685985565186},{"text":"I'm Andrew, and I'm from Andrew from Vigilance AI, and we're a cybersecurity company that helps small IT teams investigate more alerts without hiring more analysts.","start":239.565,"end":251.7,"sentiment":"neutral","sentiment_score":0.19008513253468734},{"text":"And, our AI security analyst works twenty four seven while having a human in the loop, automatically analyze the alerts, and provide a full audit trail.","start":252.40001,"end":262.1,"sentiment":"neutral","sentiment_score":0.23156981800611204},{"text":"Would you be open for a quick demo to see if we can help your team?","start":263.02502,"end":268.08502,"sentiment":"neutral","sentiment_score":0.19557269476354122}],"sentiment":"neutral","sentiment_score":0.220907996447993,"num_words":71,"start":237.965,"end":268.08502},{"sentences":[{"text":"Oh, it's alright.","start":283.48,"end":284.7,"sentiment":"neutral","sentiment_score":-0.019859566042820614},{"text":"Yeah.","start":285.16,"end":285.66,"sentiment":"neutral","sentiment_score":0.05358755216002464},{"text":"Or would it be better if I can send you our email?","start":286.28,"end":289.88,"sentiment":"neutral","sentiment_score":0.033124291648467384},{"text":"That way you can forward it to him, and maybe if he finds it helpful, you know, it won't be more he would be able to check us more thoroughly that way.","start":289.88,"end":300.35498,"sentiment":"neutral","sentiment_score":0.14937846106477082},{"text":"Oh, yeah.","start":312.51,"end":312.99,"sentiment":"neutral","sentiment_score":0.2205260545015335}],"sentiment":"neutral","sentiment_score":0.11225326433777809,"num_words":50,"start":283.48,"end":312.99},{"sentences":[{"text":"I can certainly give that.","start":312.99,"end":314.85,"sentiment":"positive","sentiment_score":0.3521371901035309},{"text":"Our company's name is Vigilance.","start":315.23,"end":318.77,"sentiment":"neutral","sentiment_score":0.09792862385511399},{"text":"It's v I g I l e n s e a I.","start":321.785,"end":332.285,"sentiment":"neutral","sentiment_score":0.0038299720035865903},{"text":"Vigilance AI.","start":333.42,"end":334.38,"sentiment":"neutral","sentiment_score":0.007723730523139238},{"text":"Yep.","start":334.38,"end":334.88,"sentiment":"neutral","sentiment_score":0.004742891527712345}],"sentiment":"neutral","sentiment_score":0.09265916345641018,"num_words":25,"start":312.99,"end":334.88},{"sentences":[{"text":"Our email yeah.","start":339.66,"end":341.6,"sentiment":"neutral","sentiment_score":0.005067157248655955},{"text":"One moment.","start":341.66,"end":342.48,"sentiment":"neutral","sentiment_score":0.0052511608228087425},{"text":"I'm just going to give you a more direct email from or you can just email me instead.","start":342.62003,"end":350.735,"sentiment":"neutral","sentiment_score":0.0052152287939356435},{"text":"Andrew@vigilance.aiDotai.","start":351.195,"end":361.86002,"sentiment":"neutral","sentiment_score":0.016600513830780983},{"text":"Yeah.","start":366.40002,"end":366.80002,"sentiment":"neutral","sentiment_score":0.04073724150657654}],"sentiment":"neutral","sentiment_score":0.007076626680791378,"num_words":25,"start":339.66,"end":366.80002},{"sentences":[{"text":"That's that's it.","start":366.80002,"end":368.0,"sentiment":"neutral","sentiment_score":0.04410183553894361},{"text":"Andrew@vigilance.ai.","start":368.0,"end":370.58002,"sentiment":"neutral","sentiment_score":0.03285675495862961},{"text":"Oh, yeah.","start":377.265,"end":378.005,"sentiment":"neutral","sentiment_score":0.058147529140114784},{"text":"That would be the best number.","start":378.385,"end":379.765,"sentiment":"neutral","sentiment_score":0.08166951189438502},{"text":"3712.","start":384.465,"end":386.005,"sentiment":"neutral","sentiment_score":0.019698090851306915}],"sentiment":"neutral","sentiment_score":0.0608594216979467,"num_words":13,"start":366.80002,"end":386.005},{"sentences":[{"text":"Oh, thank you.","start":394.28998,"end":394.93,"sentiment":"neutral","sentiment_score":0.1674871395031611},{"text":"And can I also have his first or his name so that I can have a note of this?","start":394.93,"end":400.545,"sentiment":"neutral","sentiment_score":0.05549862284801508},{"text":"No.","start":411.185,"end":411.42502,"sentiment":"neutral","sentiment_score":-0.2592962682247162},{"text":"It's fair.","start":411.42502,"end":412.165,"sentiment":"neutral","sentiment_score":-0.2849183976650238},{"text":"Oh, it's all good.","start":419.65,"end":420.63,"sentiment":"neutral","sentiment_score":0.3158653527498245}],"sentiment":"neutral","sentiment_score":0.06866426207125187,"num_words":29,"start":394.28998,"end":420.63},{"sentences":[{"text":"Well, thank you for your assistance.","start":420.77,"end":422.23,"sentiment":"positive","sentiment_score":0.5879486252864202},{"text":"I really appreciate it.","start":422.29,"end":423.67,"sentiment":"positive","sentiment_score":0.6123511046171188},{"text":"You take care.","start":425.93286,"end":426.91287,"sentiment":"positive","sentiment_score":0.5397635797659556},{"text":"Yeah.","start":427.61285,"end":427.85287,"sentiment":"neutral","sentiment_score":0.11863657832145692},{"text":"You too.","start":427.85287,"end":428.33286,"sentiment":"neutral","sentiment_score":0.23165544122457504}],"sentiment":"positive","sentiment_score":0.5111458981409669,"num_words":16,"start":420.77,"end":428.33286},{"sentences":[{"text":"Bye bye.","start":428.33286,"end":428.99286,"sentiment":"neutral","sentiment_score":0.12809695303440094}],"sentiment":"neutral","sentiment_score":0.12809695303440094,"num_words":2,"start":428.33286,"end":428.99286}]}}]},{"alternatives":[{"transcript":"Thank you for calling RBC Group. To best direct your call, please listen to the following options as they have recently changed. Please note that your call may be recorded or monitored for training purposes. For toners, please press 1. For technical support, please press 2. For sales, please press 3. For accounts, please press 4. For all other inquiries, please press 5. Please note, your call will be recorded for quality and assurance purposes. Hi. Thank you for calling the Avacy. This is Katie speaking. Scott? Let me see. Okay. Let me see what I can find. Do you have a last name? Let me see what I can find for you. One moment. That's all good. Thank you, though. I can't quite find anyone in our system with that name, but I can go check with some other people. If you mind going on hold for one moment. I'll give this one moment. Hi. Thank you so much for holding. Unfortunately, Scott no longer works here. But if you like, I can pass you through to our support or IT team who will also be able to help you. No worries. Just one moment. Hi. Good afternoon. You're speaking with from RBC IT support desk. How can I help you? Yeah. This is the RBC IT department. How can I help you? I'll I'm on the support deck, so I don't make such calls. So pretty much what I can do is I can take your name and number so I can forward it to my supervisor. But beside that, I cannot do anything at the moment. What I can do is I can take your number, right, and your name and your company name, and I can forward it to my supervisor so he can be in touch with you. Is that alright? Yep. How do you spell it? Yep. Yep. Yep. L e n s e. Yep. A I. Yep. K. What's your email address? At fijuance dot a I. Yep. That's that's full email address. And is this the number is right for to approach you again ending with 712? Yeah. I have your details now. I'll forwarding this to my supervisor, and he will be in touch with you regarding this one. Okay? Unfortunately, I cannot disclose those information right like this from the call. So it's strictly like, above our policy level. So the best is only thing I can do is I got your details, and I can forward it to the respective person. So that's all I can do from my end. Yep. No worries, Andrew. All good. Have a sweet and lovely day. Cheers. Yep. Yep. Bye.","confidence":0.9980469,"words":[{"word":"thank","start":2.8799999,"end":3.1999998,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4225975275039673},{"word":"you","start":3.1999998,"end":3.36,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.3934310972690582},{"word":"for","start":3.36,"end":3.6,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.3520486056804657},{"word":"calling","start":3.6,"end":4.1,"confidence":1.0,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.3425283133983612},{"word":"rbc","start":4.16,"end":4.66,"confidence":0.99658203,"punctuated_word":"RBC","sentiment":"neutral","sentiment_score":0.3226807713508606},{"word":"group","start":4.7999997,"end":5.2999997,"confidence":0.9885254,"punctuated_word":"Group.","sentiment":"positive","sentiment_score":0.4485461413860321},{"word":"to","start":5.44,"end":5.68,"confidence":1.0,"punctuated_word":"To","sentiment":"neutral","sentiment_score":0.2116255164146423},{"word":"best","start":5.68,"end":6.0,"confidence":0.99902344,"punctuated_word":"best","sentiment":"neutral","sentiment_score":0.13093186914920807},{"word":"direct","start":6.0,"end":6.3199997,"confidence":1.0,"punctuated_word":"direct","sentiment":"neutral","sentiment_score":0.1160048395395279},{"word":"your","start":6.3199997,"end":6.56,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.13202568888664246},{"word":"call","start":6.56,"end":7.04,"confidence":0.9995117,"punctuated_word":"call,","sentiment":"neutral","sentiment_score":0.12839166820049286},{"word":"please","start":7.04,"end":7.44,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":0.07217775285243988},{"word":"listen","start":7.44,"end":7.7599998,"confidence":1.0,"punctuated_word":"listen","sentiment":"neutral","sentiment_score":0.10934856534004211},{"word":"to","start":7.7599998,"end":7.8399997,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.16650012135505676},{"word":"the","start":7.8399997,"end":8.0,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1385260671377182},{"word":"following","start":8.0,"end":8.48,"confidence":1.0,"punctuated_word":"following","sentiment":"neutral","sentiment_score":0.1025599092245102},{"word":"options","start":8.48,"end":8.98,"confidence":1.0,"punctuated_word":"options","sentiment":"neutral","sentiment_score":0.09215474873781204},{"word":"as","start":9.04,"end":9.2,"confidence":0.99902344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.1289171278476715},{"word":"they","start":9.2,"end":9.36,"confidence":1.0,"punctuated_word":"they","sentiment":"neutral","sentiment_score":0.1150699034333229},{"word":"have","start":9.36,"end":9.599999,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.08297154307365417},{"word":"recently","start":9.599999,"end":10.099999,"confidence":1.0,"punctuated_word":"recently","sentiment":"neutral","sentiment_score":0.08180351555347443},{"word":"changed","start":10.16,"end":10.66,"confidence":1.0,"punctuated_word":"changed.","sentiment":"neutral","sentiment_score":0.1533975750207901},{"word":"please","start":11.04,"end":11.36,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.00953742116689682},{"word":"note","start":11.36,"end":11.599999,"confidence":1.0,"punctuated_word":"note","sentiment":"neutral","sentiment_score":0.0065580569207668304},{"word":"that","start":11.599999,"end":11.759999,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.011024847626686096},{"word":"your","start":11.759999,"end":11.92,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.001880049705505371},{"word":"call","start":11.92,"end":12.16,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.006601028144359589},{"word":"may","start":12.16,"end":12.4,"confidence":0.99902344,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.020080868154764175},{"word":"be","start":12.4,"end":12.559999,"confidence":0.98535156,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.014147024601697922},{"word":"recorded","start":12.559999,"end":12.96,"confidence":1.0,"punctuated_word":"recorded","sentiment":"neutral","sentiment_score":-0.010244691744446754},{"word":"or","start":12.96,"end":13.2,"confidence":0.9970703,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.022097868844866753},{"word":"monitored","start":13.2,"end":13.679999,"confidence":0.99609375,"punctuated_word":"monitored","sentiment":"neutral","sentiment_score":0.00809788703918457},{"word":"for","start":13.679999,"end":13.92,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.021107783541083336},{"word":"training","start":13.92,"end":14.32,"confidence":1.0,"punctuated_word":"training","sentiment":"neutral","sentiment_score":0.018897078931331635},{"word":"purposes","start":14.32,"end":14.82,"confidence":1.0,"punctuated_word":"purposes.","sentiment":"neutral","sentiment_score":0.020589198917150497},{"word":"for","start":15.554999,"end":15.794999,"confidence":1.0,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.013342445716261864},{"word":"toners","start":15.794999,"end":16.294998,"confidence":0.9609375,"punctuated_word":"toners,","sentiment":"neutral","sentiment_score":0.015816912055015564},{"word":"please","start":16.595,"end":16.994999,"confidence":0.99902344,"punctuated_word":"please","sentiment":"neutral","sentiment_score":0.008387752808630466},{"word":"press","start":16.994999,"end":17.234999,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":0.012196316383779047},{"word":"1","start":17.234999,"end":17.734999,"confidence":1.0,"punctuated_word":"1.","sentiment":"neutral","sentiment_score":0.014108113013207912},{"word":"for","start":18.035,"end":18.275,"confidence":1.0,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.011315852403640749},{"word":"technical","start":18.275,"end":18.775,"confidence":1.0,"punctuated_word":"technical","sentiment":"neutral","sentiment_score":0.01281388383358717},{"word":"support","start":18.835,"end":19.335,"confidence":1.0,"punctuated_word":"support,","sentiment":"neutral","sentiment_score":0.014718598686158655},{"word":"please","start":19.555,"end":19.875,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":0.01165390107780695},{"word":"press","start":19.875,"end":20.195,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":0.016718663275241852},{"word":"2","start":20.195,"end":20.695,"confidence":1.0,"punctuated_word":"2.","sentiment":"neutral","sentiment_score":0.02031702920794487},{"word":"for","start":20.994999,"end":21.314999,"confidence":1.0,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.01869332790374756},{"word":"sales","start":21.314999,"end":21.814999,"confidence":1.0,"punctuated_word":"sales,","sentiment":"neutral","sentiment_score":0.02092226780951023},{"word":"please","start":22.035,"end":22.355,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":0.013392111286520958},{"word":"press","start":22.355,"end":22.675,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":0.01982167921960354},{"word":"3","start":22.675,"end":23.175,"confidence":1.0,"punctuated_word":"3.","sentiment":"neutral","sentiment_score":0.023114029318094257},{"word":"for","start":23.474998,"end":23.794998,"confidence":1.0,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.017313195392489433},{"word":"accounts","start":23.794998,"end":24.294998,"confidence":0.99853516,"punctuated_word":"accounts,","sentiment":"neutral","sentiment_score":0.021446529775857925},{"word":"please","start":24.595,"end":24.914999,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":0.01844109781086445},{"word":"press","start":24.914999,"end":25.314999,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":0.022486703470349312},{"word":"4","start":25.314999,"end":25.814999,"confidence":1.0,"punctuated_word":"4.","sentiment":"neutral","sentiment_score":0.02892601117491722},{"word":"for","start":26.195,"end":26.435,"confidence":1.0,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.020535964518785477},{"word":"all","start":26.435,"end":26.675,"confidence":1.0,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.023275084793567657},{"word":"other","start":26.675,"end":27.074999,"confidence":1.0,"punctuated_word":"other","sentiment":"neutral","sentiment_score":0.021110624074935913},{"word":"inquiries","start":27.074999,"end":27.574999,"confidence":0.9995117,"punctuated_word":"inquiries,","sentiment":"neutral","sentiment_score":0.014520701952278614},{"word":"please","start":28.114998,"end":28.435,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":0.007849738933146},{"word":"press","start":28.435,"end":28.835,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":0.01528816483914852},{"word":"5","start":28.835,"end":29.335,"confidence":1.0,"punctuated_word":"5.","sentiment":"neutral","sentiment_score":0.019902419298887253},{"word":"please","start":31.8,"end":32.28,"confidence":0.9921875,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.003941282629966736},{"word":"note","start":32.28,"end":32.68,"confidence":0.8005371,"punctuated_word":"note,","sentiment":"neutral","sentiment_score":0.009646839462220669},{"word":"your","start":32.68,"end":32.92,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.00011770054697990416},{"word":"call","start":32.92,"end":33.16,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.005414377897977829},{"word":"will","start":33.16,"end":33.32,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.005602013319730759},{"word":"be","start":33.32,"end":33.559998,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.007281474769115448},{"word":"recorded","start":33.559998,"end":33.96,"confidence":1.0,"punctuated_word":"recorded","sentiment":"neutral","sentiment_score":-0.0023966655135154724},{"word":"for","start":33.96,"end":34.12,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.008882714435458183},{"word":"quality","start":34.12,"end":34.52,"confidence":1.0,"punctuated_word":"quality","sentiment":"neutral","sentiment_score":-0.00008433684706687927},{"word":"and","start":34.52,"end":34.76,"confidence":0.99121094,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.00762452557682991},{"word":"assurance","start":34.76,"end":35.239998,"confidence":1.0,"punctuated_word":"assurance","sentiment":"neutral","sentiment_score":-0.0009792819619178772},{"word":"purposes","start":35.239998,"end":35.739998,"confidence":1.0,"punctuated_word":"purposes.","sentiment":"neutral","sentiment_score":0.013471662998199465},{"word":"hi","start":45.165,"end":45.665,"confidence":0.9995117,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.14274044334888458},{"word":"thank","start":46.925003,"end":47.165,"confidence":0.98535156,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.35011428594589233},{"word":"you","start":47.165,"end":47.245003,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.3307305574417114},{"word":"for","start":47.245003,"end":47.325,"confidence":0.99316406,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.35175997018814087},{"word":"calling","start":47.325,"end":47.645,"confidence":1.0,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.30768316984176636},{"word":"the","start":47.645,"end":47.805,"confidence":0.8222656,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.3486839830875397},{"word":"avacy","start":47.805,"end":48.285,"confidence":0.56449383,"punctuated_word":"Avacy.","sentiment":"positive","sentiment_score":0.44639062881469727},{"word":"this","start":48.285,"end":48.525,"confidence":1.0,"punctuated_word":"This","sentiment":"positive","sentiment_score":0.38823747634887695},{"word":"is","start":48.525,"end":48.605,"confidence":1.0,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.3688702583312988},{"word":"katie","start":48.605,"end":49.005,"confidence":0.9921875,"punctuated_word":"Katie","sentiment":"neutral","sentiment_score":0.29462799429893494},{"word":"speaking","start":49.005,"end":49.505,"confidence":0.99853516,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.3328815698623657},{"word":"scott","start":62.37,"end":62.87,"confidence":0.69018555,"punctuated_word":"Scott?","sentiment":"neutral","sentiment_score":0.02535836398601532},{"word":"let","start":64.69,"end":64.85,"confidence":0.92822266,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.01226433366537094},{"word":"me","start":64.85,"end":65.09,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.006920652464032173},{"word":"see","start":65.09,"end":65.59,"confidence":0.81811523,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":0.0062471479177474976},{"word":"okay","start":69.89,"end":70.21,"confidence":0.76660156,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.031243210658431053},{"word":"let","start":70.21,"end":70.45,"confidence":0.99609375,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.02754159085452557},{"word":"me","start":70.45,"end":70.85,"confidence":0.9980469,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.02524963952600956},{"word":"see","start":70.85,"end":71.01,"confidence":0.9819336,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.02320754341781139},{"word":"what","start":71.01,"end":71.17,"confidence":0.77441406,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.016480624675750732},{"word":"i","start":71.17,"end":71.25,"confidence":0.9873047,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0237086471170187},{"word":"can","start":71.25,"end":71.57,"confidence":0.98828125,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.01978437043726444},{"word":"find","start":71.57,"end":72.07,"confidence":0.9250488,"punctuated_word":"find.","sentiment":"neutral","sentiment_score":0.018109284341335297},{"word":"do","start":73.57,"end":73.729996,"confidence":0.99316406,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":0.005274379625916481},{"word":"you","start":73.729996,"end":73.81,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.00818585604429245},{"word":"have","start":73.81,"end":74.13,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.00785130262374878},{"word":"a","start":74.13,"end":74.29,"confidence":0.9873047,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.007349635474383831},{"word":"last","start":74.29,"end":74.69,"confidence":0.9970703,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.0034770984202623367},{"word":"name","start":74.69,"end":75.19,"confidence":0.99853516,"punctuated_word":"name?","sentiment":"neutral","sentiment_score":0.00427043903619051},{"word":"let","start":83.195,"end":83.435,"confidence":0.58496094,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.037917546927928925},{"word":"me","start":83.435,"end":83.674995,"confidence":0.9970703,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.0440397784113884},{"word":"see","start":83.674995,"end":83.835,"confidence":0.9941406,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.029815807938575745},{"word":"what","start":83.835,"end":83.994995,"confidence":0.75146484,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.022755123674869537},{"word":"i","start":83.994995,"end":84.075,"confidence":0.5083008,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03324122354388237},{"word":"can","start":84.075,"end":84.315,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.024684013798832893},{"word":"find","start":84.315,"end":84.555,"confidence":0.99316406,"punctuated_word":"find","sentiment":"neutral","sentiment_score":0.02250620909035206},{"word":"for","start":84.555,"end":84.875,"confidence":0.6328125,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.023147348314523697},{"word":"you","start":84.875,"end":85.034996,"confidence":0.954834,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.01756208762526512},{"word":"one","start":85.034996,"end":85.354996,"confidence":0.9838867,"punctuated_word":"One","sentiment":"neutral","sentiment_score":0.016145896166563034},{"word":"moment","start":85.354996,"end":85.854996,"confidence":0.9995117,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":0.0211926456540823},{"word":"that's","start":101.060005,"end":101.46001,"confidence":0.8955078,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.2484712600708008},{"word":"all","start":101.46001,"end":101.700005,"confidence":0.99609375,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.2652112543582916},{"word":"good","start":101.700005,"end":101.94,"confidence":0.99560547,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":0.23206916451454165},{"word":"thank","start":101.94,"end":102.18,"confidence":1.0,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.23893862962722776},{"word":"you","start":102.18,"end":102.420006,"confidence":0.7229004,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.21691730618476868},{"word":"though","start":102.420006,"end":102.920006,"confidence":0.9926758,"punctuated_word":"though.","sentiment":"neutral","sentiment_score":0.16663363575935364},{"word":"i","start":122.8,"end":122.88,"confidence":0.49853516,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.11328154802322388},{"word":"can't","start":122.88,"end":123.2,"confidence":0.7927246,"punctuated_word":"can't","sentiment":"neutral","sentiment_score":-0.10088180005550385},{"word":"quite","start":123.2,"end":123.44,"confidence":0.9760742,"punctuated_word":"quite","sentiment":"neutral","sentiment_score":-0.1085350587964058},{"word":"find","start":123.44,"end":123.68,"confidence":0.6542969,"punctuated_word":"find","sentiment":"neutral","sentiment_score":-0.14402762055397034},{"word":"anyone","start":123.68,"end":124.18,"confidence":0.9326172,"punctuated_word":"anyone","sentiment":"neutral","sentiment_score":-0.1479613035917282},{"word":"in","start":124.72,"end":124.96,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.1766020506620407},{"word":"our","start":124.96,"end":125.12,"confidence":0.9921875,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.1557004749774933},{"word":"system","start":125.12,"end":125.62,"confidence":1.0,"punctuated_word":"system","sentiment":"neutral","sentiment_score":-0.11867763847112656},{"word":"with","start":125.76,"end":126.16,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.1336166262626648},{"word":"that","start":126.16,"end":126.48,"confidence":0.88964844,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.1265985369682312},{"word":"name","start":126.48,"end":126.98,"confidence":0.8666992,"punctuated_word":"name,","sentiment":"neutral","sentiment_score":-0.14424893260002136},{"word":"but","start":127.28,"end":127.520004,"confidence":0.9941406,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.12367091327905656},{"word":"i","start":127.520004,"end":127.68,"confidence":0.9819336,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.09798838198184968},{"word":"can","start":127.68,"end":127.840004,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.08548256009817123},{"word":"go","start":127.840004,"end":128.16,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.08545747399330139},{"word":"check","start":128.16,"end":128.56,"confidence":0.95947266,"punctuated_word":"check","sentiment":"neutral","sentiment_score":-0.1039135679602623},{"word":"with","start":128.56,"end":128.72,"confidence":0.64746094,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.0930461287498474},{"word":"some","start":128.72,"end":128.96,"confidence":0.9951172,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.09505649656057358},{"word":"other","start":128.96,"end":129.2,"confidence":0.98291016,"punctuated_word":"other","sentiment":"neutral","sentiment_score":-0.08974110335111618},{"word":"people","start":129.2,"end":129.44,"confidence":0.8911133,"punctuated_word":"people.","sentiment":"neutral","sentiment_score":-0.12217525392770769},{"word":"if","start":129.44,"end":129.6,"confidence":0.5546875,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.09058375656604768},{"word":"you","start":129.6,"end":129.68,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.07170356810092926},{"word":"mind","start":129.68,"end":130.0,"confidence":0.9526367,"punctuated_word":"mind","sentiment":"neutral","sentiment_score":-0.06487657129764557},{"word":"going","start":130.0,"end":130.24,"confidence":0.42749023,"punctuated_word":"going","sentiment":"neutral","sentiment_score":-0.09146002680063248},{"word":"on","start":130.24,"end":130.32,"confidence":0.47851562,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.10271164774894714},{"word":"hold","start":130.32,"end":130.48,"confidence":0.9873047,"punctuated_word":"hold","sentiment":"neutral","sentiment_score":-0.0639050081372261},{"word":"for","start":130.48,"end":130.64,"confidence":0.9951172,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.08920947462320328},{"word":"one","start":130.64,"end":130.88,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.08848540484905243},{"word":"moment","start":130.88,"end":131.38,"confidence":0.8239746,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":-0.08359040319919586},{"word":"i'll","start":133.97499,"end":134.47499,"confidence":0.6621094,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.11118537187576294},{"word":"give","start":134.775,"end":135.015,"confidence":0.9277344,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.09253302216529846},{"word":"this","start":135.015,"end":135.175,"confidence":0.37597656,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.10926641523838045},{"word":"one","start":135.175,"end":135.33499,"confidence":0.99316406,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.049827780574560165},{"word":"moment","start":135.33499,"end":135.83499,"confidence":0.99902344,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":0.05701245367527008},{"word":"hi","start":188.905,"end":189.14499,"confidence":0.7746582,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.11027483642101288},{"word":"thank","start":189.14499,"end":189.305,"confidence":1.0,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.1842353641986847},{"word":"you","start":189.305,"end":189.545,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.18563514947891235},{"word":"so","start":189.545,"end":189.625,"confidence":0.9970703,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.2054298222064972},{"word":"much","start":189.625,"end":189.94499,"confidence":1.0,"punctuated_word":"much","sentiment":"neutral","sentiment_score":0.1638287603855133},{"word":"for","start":189.94499,"end":190.025,"confidence":0.95703125,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.15167054533958435},{"word":"holding","start":190.025,"end":190.525,"confidence":0.9995117,"punctuated_word":"holding.","sentiment":"neutral","sentiment_score":0.21880950033664703},{"word":"unfortunately","start":192.58499,"end":193.08499,"confidence":0.7071533,"punctuated_word":"Unfortunately,","sentiment":"neutral","sentiment_score":-0.23085308074951172},{"word":"scott","start":193.22499,"end":193.625,"confidence":0.9902344,"punctuated_word":"Scott","sentiment":"neutral","sentiment_score":-0.21069863438606265},{"word":"no","start":193.625,"end":193.78499,"confidence":0.8964844,"punctuated_word":"no","sentiment":"negative","sentiment_score":-0.3902563452720642},{"word":"longer","start":193.78499,"end":194.185,"confidence":1.0,"punctuated_word":"longer","sentiment":"negative","sentiment_score":-0.3601509928703308},{"word":"works","start":194.185,"end":194.58499,"confidence":0.99609375,"punctuated_word":"works","sentiment":"negative","sentiment_score":-0.4017668664455414},{"word":"here","start":194.58499,"end":195.06499,"confidence":0.84155273,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":-0.3313378095626831},{"word":"but","start":195.06499,"end":195.22499,"confidence":0.99609375,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.11090656369924544},{"word":"if","start":195.22499,"end":195.385,"confidence":0.98291016,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.003785073757171631},{"word":"you","start":195.385,"end":195.545,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.008927881717681885},{"word":"like","start":195.545,"end":195.78499,"confidence":0.9433594,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.0188693106174469},{"word":"i","start":195.78499,"end":195.86499,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.05788019299507141},{"word":"can","start":195.86499,"end":196.105,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.029572658240795135},{"word":"pass","start":196.105,"end":196.265,"confidence":0.99902344,"punctuated_word":"pass","sentiment":"neutral","sentiment_score":0.05579137057065964},{"word":"you","start":196.265,"end":196.50499,"confidence":0.984375,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03924914449453354},{"word":"through","start":196.50499,"end":196.665,"confidence":0.86035156,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.07023105025291443},{"word":"to","start":196.665,"end":196.745,"confidence":0.82666016,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0022735297679901123},{"word":"our","start":196.745,"end":196.98499,"confidence":0.9980469,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.019841313362121586},{"word":"support","start":196.98499,"end":197.385,"confidence":0.99121094,"punctuated_word":"support","sentiment":"neutral","sentiment_score":-0.001102447509765625},{"word":"or","start":197.385,"end":197.625,"confidence":0.9140625,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.01368170976638794},{"word":"it","start":197.625,"end":197.86499,"confidence":0.9980469,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":0.04709593951702118},{"word":"team","start":197.86499,"end":198.105,"confidence":0.9980469,"punctuated_word":"team","sentiment":"neutral","sentiment_score":-0.023919641971588135},{"word":"who","start":198.105,"end":198.185,"confidence":0.8886719,"punctuated_word":"who","sentiment":"neutral","sentiment_score":0.09075742959976196},{"word":"will","start":198.185,"end":198.34499,"confidence":0.5566406,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.08986663818359375},{"word":"also","start":198.34499,"end":198.58499,"confidence":0.96875,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.06407051533460617},{"word":"be","start":198.58499,"end":198.745,"confidence":0.9760742,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.08613290637731552},{"word":"able","start":198.745,"end":198.98499,"confidence":0.9970703,"punctuated_word":"able","sentiment":"neutral","sentiment_score":0.12978242337703705},{"word":"to","start":198.98499,"end":199.06499,"confidence":0.99316406,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.12594929337501526},{"word":"help","start":199.06499,"end":199.22499,"confidence":1.0,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.08924257010221481},{"word":"you","start":199.22499,"end":199.72499,"confidence":0.99560547,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.045085735619068146},{"word":"no","start":204.13,"end":204.29001,"confidence":0.9614258,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.25939425826072693},{"word":"worries","start":204.29001,"end":204.61,"confidence":0.99853516,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.2790220379829407},{"word":"just","start":204.61,"end":204.77,"confidence":0.9980469,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.2139061540365219},{"word":"one","start":204.77,"end":205.01001,"confidence":0.9980469,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.27114710211753845},{"word":"moment","start":205.01001,"end":205.51001,"confidence":0.9995117,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":0.24824541807174683},{"word":"hi","start":220.465,"end":220.705,"confidence":0.98779297,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.20493659377098083},{"word":"good","start":220.705,"end":220.865,"confidence":1.0,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.27749618887901306},{"word":"afternoon","start":220.865,"end":221.265,"confidence":0.9970703,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":0.08797460794448853},{"word":"you're","start":221.265,"end":221.505,"confidence":0.83618164,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":0.06127477437257767},{"word":"speaking","start":221.505,"end":221.825,"confidence":0.9980469,"punctuated_word":"speaking","sentiment":"neutral","sentiment_score":0.04558976739645004},{"word":"with","start":221.825,"end":222.145,"confidence":0.70166016,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.05311775207519531},{"word":"from","start":222.145,"end":222.465,"confidence":0.16760254,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.07449251413345337},{"word":"rbc","start":222.465,"end":222.945,"confidence":0.92211914,"punctuated_word":"RBC","sentiment":"neutral","sentiment_score":0.03668781742453575},{"word":"it","start":222.945,"end":223.185,"confidence":0.9394531,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":0.037058815360069275},{"word":"support","start":223.185,"end":223.585,"confidence":0.7441406,"punctuated_word":"support","sentiment":"neutral","sentiment_score":0.025710079818964005},{"word":"desk","start":223.585,"end":223.825,"confidence":0.99853516,"punctuated_word":"desk.","sentiment":"neutral","sentiment_score":0.0474415197968483},{"word":"how","start":223.825,"end":223.985,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.06927106529474258},{"word":"can","start":223.985,"end":224.145,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.07474995404481888},{"word":"i","start":224.145,"end":224.225,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.09067139029502869},{"word":"help","start":224.225,"end":224.38501,"confidence":1.0,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.06132175773382187},{"word":"you","start":224.38501,"end":224.88,"confidence":0.9995117,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.07323119044303894},{"word":"yeah","start":232.64,"end":232.96,"confidence":0.9736328,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.09990856051445007},{"word":"this","start":232.96,"end":233.20001,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.09871775656938551},{"word":"is","start":233.20001,"end":233.36,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.09254930168390274},{"word":"the","start":233.36,"end":233.44,"confidence":0.57128906,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.09073247015476228},{"word":"rbc","start":233.44,"end":233.84001,"confidence":0.9812012,"punctuated_word":"RBC","sentiment":"neutral","sentiment_score":0.08838854730129242},{"word":"it","start":233.84001,"end":234.16,"confidence":0.99609375,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":0.0843891054391861},{"word":"department","start":234.16,"end":234.64,"confidence":0.99902344,"punctuated_word":"department.","sentiment":"neutral","sentiment_score":0.10197241604328156},{"word":"how","start":234.64,"end":234.8,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.11912982165813446},{"word":"can","start":234.8,"end":234.96,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.13157746195793152},{"word":"i","start":234.96,"end":235.04001,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.15845632553100586},{"word":"help","start":235.04001,"end":235.28,"confidence":1.0,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.09905757009983064},{"word":"you","start":235.28,"end":235.78,"confidence":0.9995117,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.1227530986070633},{"word":"i'll","start":269.035,"end":269.275,"confidence":0.9453125,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.098663829267025},{"word":"i'm","start":269.835,"end":269.995,"confidence":0.9904785,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.11115825176239014},{"word":"on","start":269.995,"end":270.235,"confidence":0.99609375,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.114192932844162},{"word":"the","start":270.235,"end":270.475,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1248926892876625},{"word":"support","start":270.475,"end":270.875,"confidence":0.9921875,"punctuated_word":"support","sentiment":"neutral","sentiment_score":-0.13314418494701383},{"word":"deck","start":270.875,"end":271.19498,"confidence":0.8022461,"punctuated_word":"deck,","sentiment":"neutral","sentiment_score":-0.10273025929927826},{"word":"so","start":271.19498,"end":271.69498,"confidence":1.0,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.11804934591054916},{"word":"i","start":272.07498,"end":272.315,"confidence":0.98828125,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.17325091361999512},{"word":"don't","start":272.315,"end":272.555,"confidence":0.80249023,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.190196692943573},{"word":"make","start":272.555,"end":272.79498,"confidence":0.99902344,"punctuated_word":"make","sentiment":"neutral","sentiment_score":-0.23835153877735135},{"word":"such","start":272.79498,"end":273.19498,"confidence":1.0,"punctuated_word":"such","sentiment":"neutral","sentiment_score":-0.2592938244342804},{"word":"calls","start":273.19498,"end":273.595,"confidence":0.9831543,"punctuated_word":"calls.","sentiment":"neutral","sentiment_score":-0.22362881898880005},{"word":"so","start":273.595,"end":273.91498,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.11309771239757538},{"word":"pretty","start":273.91498,"end":274.235,"confidence":0.9277344,"punctuated_word":"pretty","sentiment":"neutral","sentiment_score":-0.0894506424665451},{"word":"much","start":274.235,"end":274.555,"confidence":1.0,"punctuated_word":"much","sentiment":"neutral","sentiment_score":-0.10107190907001495},{"word":"what","start":274.555,"end":274.79498,"confidence":0.5493164,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.0628327876329422},{"word":"i","start":274.79498,"end":274.875,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0703405886888504},{"word":"can","start":274.875,"end":275.115,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.06642268598079681},{"word":"do","start":275.115,"end":275.275,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.03114227205514908},{"word":"is","start":275.275,"end":275.51498,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.03630053997039795},{"word":"i","start":275.51498,"end":275.595,"confidence":0.98291016,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.00043601542711257935},{"word":"can","start":275.595,"end":275.755,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.001200459897518158},{"word":"take","start":275.755,"end":275.995,"confidence":0.85595703,"punctuated_word":"take","sentiment":"neutral","sentiment_score":0.012111492455005646},{"word":"your","start":275.995,"end":276.395,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.01562146097421646},{"word":"name","start":276.395,"end":276.555,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.011227056384086607},{"word":"and","start":276.555,"end":276.79498,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.02038169652223587},{"word":"number","start":276.79498,"end":277.115,"confidence":0.99902344,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.034367602318525314},{"word":"so","start":277.115,"end":277.235,"confidence":0.8125,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.00279032438993454},{"word":"i","start":277.235,"end":277.35498,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0021558254957199097},{"word":"can","start":277.35498,"end":277.595,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.011928923428058624},{"word":"forward","start":277.595,"end":277.91498,"confidence":0.9980469,"punctuated_word":"forward","sentiment":"neutral","sentiment_score":-0.033804066479206085},{"word":"it","start":277.91498,"end":278.07498,"confidence":0.9951172,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.020150452852249146},{"word":"to","start":278.07498,"end":278.155,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.04316018521785736},{"word":"my","start":278.155,"end":278.395,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.0225345715880394},{"word":"supervisor","start":278.395,"end":278.895,"confidence":0.89941406,"punctuated_word":"supervisor.","sentiment":"neutral","sentiment_score":-0.03888795897364616},{"word":"but","start":279.43997,"end":279.75998,"confidence":1.0,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.13957345485687256},{"word":"beside","start":279.75998,"end":280.15997,"confidence":0.5488281,"punctuated_word":"beside","sentiment":"neutral","sentiment_score":-0.23403309285640717},{"word":"that","start":280.15997,"end":280.4,"confidence":0.9941406,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":-0.226766973733902},{"word":"i","start":280.4,"end":280.56,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.38237154483795166},{"word":"cannot","start":280.56,"end":281.03998,"confidence":1.0,"punctuated_word":"cannot","sentiment":"negative","sentiment_score":-0.38938605785369873},{"word":"do","start":281.03998,"end":281.28,"confidence":1.0,"punctuated_word":"do","sentiment":"negative","sentiment_score":-0.3612472712993622},{"word":"anything","start":281.28,"end":281.75998,"confidence":1.0,"punctuated_word":"anything","sentiment":"negative","sentiment_score":-0.38488033413887024},{"word":"at","start":281.75998,"end":281.91998,"confidence":1.0,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.39935147762298584},{"word":"the","start":281.91998,"end":282.0,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.4098213016986847},{"word":"moment","start":282.0,"end":282.5,"confidence":1.0,"punctuated_word":"moment.","sentiment":"negative","sentiment_score":-0.3822891116142273},{"word":"what","start":302.375,"end":302.615,"confidence":0.61279297,"punctuated_word":"What","sentiment":"neutral","sentiment_score":0.11858434975147247},{"word":"i","start":302.615,"end":302.775,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.10731185972690582},{"word":"can","start":302.775,"end":303.01498,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.11128784716129304},{"word":"do","start":303.01498,"end":303.335,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.13477888703346252},{"word":"is","start":303.335,"end":303.495,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.13343042135238647},{"word":"i","start":303.495,"end":303.655,"confidence":0.9873047,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.14215445518493652},{"word":"can","start":303.655,"end":303.815,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.15033474564552307},{"word":"take","start":303.815,"end":303.97498,"confidence":1.0,"punctuated_word":"take","sentiment":"neutral","sentiment_score":0.1425066441297531},{"word":"your","start":303.97498,"end":304.29498,"confidence":0.9951172,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.11817259341478348},{"word":"number","start":304.29498,"end":304.79498,"confidence":0.9482422,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":0.1228199154138565},{"word":"right","start":304.935,"end":305.335,"confidence":0.9838867,"punctuated_word":"right,","sentiment":"neutral","sentiment_score":0.16868257522583008},{"word":"and","start":305.335,"end":305.57498,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.12089444696903227},{"word":"your","start":305.57498,"end":305.735,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.11257170140743256},{"word":"name","start":305.735,"end":305.97498,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.11232519894838332},{"word":"and","start":305.97498,"end":306.13498,"confidence":0.921875,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.13530918955802915},{"word":"your","start":306.13498,"end":306.29498,"confidence":0.99609375,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.11573438346385956},{"word":"company","start":306.29498,"end":306.69498,"confidence":1.0,"punctuated_word":"company","sentiment":"neutral","sentiment_score":0.09283424913883208},{"word":"name","start":306.69498,"end":306.935,"confidence":0.9440918,"punctuated_word":"name,","sentiment":"neutral","sentiment_score":0.14659930765628815},{"word":"and","start":306.935,"end":307.095,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.17412789165973663},{"word":"i","start":307.095,"end":307.255,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.19501861929893496},{"word":"can","start":307.255,"end":307.41498,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.18004879355430603},{"word":"forward","start":307.41498,"end":307.815,"confidence":1.0,"punctuated_word":"forward","sentiment":"neutral","sentiment_score":0.12530042231082916},{"word":"it","start":307.815,"end":307.97498,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.15034739673137665},{"word":"to","start":307.97498,"end":308.13498,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.128371924161911},{"word":"my","start":308.13498,"end":308.29498,"confidence":0.99902344,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.19173818826675415},{"word":"supervisor","start":308.29498,"end":308.79498,"confidence":0.9526367,"punctuated_word":"supervisor","sentiment":"neutral","sentiment_score":0.1840088963508606},{"word":"so","start":309.095,"end":309.335,"confidence":0.96875,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.1984406411647797},{"word":"he","start":309.335,"end":309.57498,"confidence":0.9970703,"punctuated_word":"he","sentiment":"neutral","sentiment_score":0.236687570810318},{"word":"can","start":309.57498,"end":309.735,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.1856917440891266},{"word":"be","start":309.735,"end":309.895,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.21259379386901855},{"word":"in","start":309.895,"end":310.2,"confidence":0.9951172,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.19650638103485107},{"word":"touch","start":310.2,"end":310.44,"confidence":1.0,"punctuated_word":"touch","sentiment":"neutral","sentiment_score":0.18087679147720337},{"word":"with","start":310.44,"end":310.6,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.2267338335514069},{"word":"you","start":310.6,"end":310.68002,"confidence":0.97094727,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.16940483450889587},{"word":"is","start":310.68002,"end":310.84003,"confidence":1.0,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.15199820697307587},{"word":"that","start":310.84003,"end":311.16,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.13332617282867432},{"word":"alright","start":311.16,"end":311.66,"confidence":0.99853516,"punctuated_word":"alright?","sentiment":"neutral","sentiment_score":0.12481334805488586},{"word":"yep","start":315.56,"end":316.06,"confidence":0.91748047,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.11970403045415878},{"word":"how","start":319.96002,"end":320.2,"confidence":0.98535156,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.03684429079294205},{"word":"do","start":320.2,"end":320.36002,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.023474281653761864},{"word":"you","start":320.36002,"end":320.52002,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.032590702176094055},{"word":"spell","start":320.52002,"end":320.76,"confidence":1.0,"punctuated_word":"spell","sentiment":"neutral","sentiment_score":0.028063520789146423},{"word":"it","start":320.76,"end":321.26,"confidence":1.0,"punctuated_word":"it?","sentiment":"neutral","sentiment_score":0.018341081216931343},{"word":"yep","start":324.28,"end":324.78,"confidence":0.8305664,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.0035966243594884872},{"word":"yep","start":327.225,"end":327.725,"confidence":0.90966797,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.002234200481325388},{"word":"yep","start":327.865,"end":328.365,"confidence":0.97753906,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.0024703459348529577},{"word":"l","start":329.465,"end":329.785,"confidence":0.96435547,"punctuated_word":"L","sentiment":"neutral","sentiment_score":0.001621658680960536},{"word":"e","start":329.785,"end":329.945,"confidence":0.9921875,"punctuated_word":"e","sentiment":"neutral","sentiment_score":0.0026377146132290363},{"word":"n","start":329.945,"end":330.185,"confidence":1.0,"punctuated_word":"n","sentiment":"neutral","sentiment_score":0.0023545827716588974},{"word":"s","start":330.185,"end":330.425,"confidence":0.99316406,"punctuated_word":"s","sentiment":"neutral","sentiment_score":0.002485103439539671},{"word":"e","start":330.425,"end":330.585,"confidence":0.9230957,"punctuated_word":"e.","sentiment":"neutral","sentiment_score":0.002498368266969919},{"word":"yep","start":330.585,"end":331.085,"confidence":0.9523926,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.0037100259214639664},{"word":"a","start":332.82498,"end":333.065,"confidence":0.9482422,"punctuated_word":"A","sentiment":"neutral","sentiment_score":0.00475804228335619},{"word":"i","start":333.065,"end":333.465,"confidence":0.94677734,"punctuated_word":"I.","sentiment":"neutral","sentiment_score":0.006976054050028324},{"word":"yep","start":333.465,"end":333.965,"confidence":0.99316406,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.0072266897186636925},{"word":"k","start":335.945,"end":336.10498,"confidence":0.8703613,"punctuated_word":"K.","sentiment":"neutral","sentiment_score":0.0036439448595047},{"word":"what's","start":336.10498,"end":336.345,"confidence":0.9975586,"punctuated_word":"What's","sentiment":"neutral","sentiment_score":0.002455598209053278},{"word":"your","start":336.345,"end":336.585,"confidence":0.9614258,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.002073329407721758},{"word":"email","start":336.585,"end":336.905,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.003490378148853779},{"word":"address","start":336.905,"end":337.32,"confidence":0.9995117,"punctuated_word":"address?","sentiment":"neutral","sentiment_score":0.0025520254857838154},{"word":"at","start":357.30502,"end":357.545,"confidence":0.5107422,"punctuated_word":"At","sentiment":"neutral","sentiment_score":0.006257094442844391},{"word":"fijuance","start":357.545,"end":358.045,"confidence":0.33029175,"punctuated_word":"fijuance","sentiment":"neutral","sentiment_score":0.0072366222739219666},{"word":"dot","start":362.345,"end":362.58502,"confidence":0.9951172,"punctuated_word":"dot","sentiment":"neutral","sentiment_score":0.006267649587243795},{"word":"a","start":362.58502,"end":362.825,"confidence":0.97998047,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.005926873534917831},{"word":"i","start":362.825,"end":363.225,"confidence":0.92529297,"punctuated_word":"I.","sentiment":"neutral","sentiment_score":0.009291151538491247},{"word":"yep","start":363.225,"end":363.545,"confidence":0.87646484,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.02410980686545372},{"word":"that's","start":363.545,"end":363.86502,"confidence":0.99902344,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.04206986352801323},{"word":"that's","start":363.86502,"end":364.105,"confidence":0.9975586,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.03986712545156479},{"word":"full","start":364.105,"end":364.345,"confidence":0.9506836,"punctuated_word":"full","sentiment":"neutral","sentiment_score":0.04893513023853302},{"word":"email","start":364.345,"end":364.665,"confidence":0.9980469,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.020363375544548035},{"word":"address","start":364.665,"end":365.165,"confidence":0.78271484,"punctuated_word":"address.","sentiment":"neutral","sentiment_score":0.024058496579527855},{"word":"and","start":369.95,"end":370.45,"confidence":0.99121094,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.02488848939538002},{"word":"is","start":370.83002,"end":370.99002,"confidence":0.9980469,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0156887024641037},{"word":"this","start":370.99002,"end":371.23,"confidence":0.9970703,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.02458421140909195},{"word":"the","start":371.23,"end":371.39,"confidence":0.9453125,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.019797904416918755},{"word":"number","start":371.39,"end":371.89,"confidence":0.99902344,"punctuated_word":"number","sentiment":"neutral","sentiment_score":0.019419154152274132},{"word":"is","start":371.95,"end":372.43002,"confidence":0.69921875,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.01808485202491283},{"word":"right","start":372.43002,"end":372.75,"confidence":0.8535156,"punctuated_word":"right","sentiment":"neutral","sentiment_score":0.03008900210261345},{"word":"for","start":372.75,"end":372.87,"confidence":0.99121094,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.01937812939286232},{"word":"to","start":372.99002,"end":373.23,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.013307676650583744},{"word":"approach","start":373.23,"end":373.63,"confidence":1.0,"punctuated_word":"approach","sentiment":"neutral","sentiment_score":0.015184410847723484},{"word":"you","start":373.63,"end":373.71002,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.01411893218755722},{"word":"again","start":373.71002,"end":374.19,"confidence":1.0,"punctuated_word":"again","sentiment":"neutral","sentiment_score":0.014703964814543724},{"word":"ending","start":374.19,"end":374.67,"confidence":0.53271484,"punctuated_word":"ending","sentiment":"neutral","sentiment_score":0.015498007647693155},{"word":"with","start":374.67,"end":375.17,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.011654367670416832},{"word":"712","start":375.31,"end":376.45,"confidence":0.9888509,"punctuated_word":"712?","sentiment":"neutral","sentiment_score":0.012955112382769585},{"word":"yeah","start":386.04498,"end":386.54498,"confidence":0.873291,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.04932037368416786},{"word":"i","start":387.405,"end":387.645,"confidence":0.8642578,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.05598824471235275},{"word":"have","start":387.645,"end":387.805,"confidence":0.97509766,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.0600772462785244},{"word":"your","start":387.805,"end":388.04498,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.04829089343547821},{"word":"details","start":388.04498,"end":388.44498,"confidence":1.0,"punctuated_word":"details","sentiment":"neutral","sentiment_score":0.05923803895711899},{"word":"now","start":388.44498,"end":388.76498,"confidence":0.98706055,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.06499742716550827},{"word":"i'll","start":388.76498,"end":388.925,"confidence":0.9382324,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.06704429537057877},{"word":"forwarding","start":388.925,"end":389.405,"confidence":0.85546875,"punctuated_word":"forwarding","sentiment":"neutral","sentiment_score":0.06017141044139862},{"word":"this","start":389.405,"end":389.56497,"confidence":0.9970703,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.0653962790966034},{"word":"to","start":389.56497,"end":389.72498,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.05549609661102295},{"word":"my","start":389.72498,"end":389.88498,"confidence":0.99902344,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.06583113968372345},{"word":"supervisor","start":389.88498,"end":390.38498,"confidence":0.95703125,"punctuated_word":"supervisor,","sentiment":"neutral","sentiment_score":0.07018639147281647},{"word":"and","start":390.60498,"end":391.00497,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.06780684739351273},{"word":"he","start":391.00497,"end":391.16498,"confidence":0.9863281,"punctuated_word":"he","sentiment":"neutral","sentiment_score":0.0673656314611435},{"word":"will","start":391.16498,"end":391.32498,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.054930053651332855},{"word":"be","start":391.32498,"end":391.485,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.06357720494270325},{"word":"in","start":391.485,"end":391.56497,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.058162447065114975},{"word":"touch","start":391.56497,"end":391.805,"confidence":1.0,"punctuated_word":"touch","sentiment":"neutral","sentiment_score":0.06131768226623535},{"word":"with","start":391.805,"end":391.965,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.05550316721200943},{"word":"you","start":391.965,"end":392.125,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04898599535226822},{"word":"regarding","start":392.125,"end":392.525,"confidence":1.0,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":0.054141879081726074},{"word":"this","start":392.525,"end":392.685,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.038119152188301086},{"word":"one","start":392.685,"end":392.925,"confidence":0.99902344,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":0.05052809789776802},{"word":"okay","start":392.925,"end":393.425,"confidence":0.9975586,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.06195654720067978},{"word":"unfortunately","start":400.97,"end":401.47,"confidence":0.97631836,"punctuated_word":"Unfortunately,","sentiment":"neutral","sentiment_score":-0.2341415584087372},{"word":"i","start":401.69,"end":401.85,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.31731534004211426},{"word":"cannot","start":401.85,"end":402.17,"confidence":1.0,"punctuated_word":"cannot","sentiment":"negative","sentiment_score":-0.3543493151664734},{"word":"disclose","start":402.17,"end":402.65002,"confidence":0.99902344,"punctuated_word":"disclose","sentiment":"neutral","sentiment_score":-0.29260608553886414},{"word":"those","start":402.65002,"end":402.89,"confidence":0.984375,"punctuated_word":"those","sentiment":"negative","sentiment_score":-0.34465739130973816},{"word":"information","start":402.89,"end":403.39,"confidence":0.9980469,"punctuated_word":"information","sentiment":"negative","sentiment_score":-0.3894422650337219},{"word":"right","start":403.53,"end":403.69,"confidence":0.7338867,"punctuated_word":"right","sentiment":"negative","sentiment_score":-0.491280734539032},{"word":"like","start":403.85,"end":404.01,"confidence":0.99902344,"punctuated_word":"like","sentiment":"negative","sentiment_score":-0.4388146698474884},{"word":"this","start":404.01,"end":404.51,"confidence":0.41967773,"punctuated_word":"this","sentiment":"negative","sentiment_score":-0.4484442472457886},{"word":"from","start":404.65002,"end":404.89,"confidence":0.7573242,"punctuated_word":"from","sentiment":"negative","sentiment_score":-0.4378013908863067},{"word":"the","start":404.89,"end":405.05002,"confidence":0.9980469,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.4245949387550354},{"word":"call","start":405.05002,"end":405.53,"confidence":0.73291016,"punctuated_word":"call.","sentiment":"negative","sentiment_score":-0.42839574813842773},{"word":"so","start":405.53,"end":406.03,"confidence":1.0,"punctuated_word":"So","sentiment":"negative","sentiment_score":-0.3716154396533966},{"word":"it's","start":406.25,"end":406.49002,"confidence":0.9970703,"punctuated_word":"it's","sentiment":"negative","sentiment_score":-0.3509429693222046},{"word":"strictly","start":406.49002,"end":406.99002,"confidence":0.9902344,"punctuated_word":"strictly","sentiment":"negative","sentiment_score":-0.3479418456554413},{"word":"like","start":407.98502,"end":408.48502,"confidence":0.99658203,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.3300454616546631},{"word":"above","start":408.545,"end":409.025,"confidence":0.96972656,"punctuated_word":"above","sentiment":"negative","sentiment_score":-0.3482947051525116},{"word":"our","start":409.025,"end":409.185,"confidence":0.9951172,"punctuated_word":"our","sentiment":"negative","sentiment_score":-0.3550492227077484},{"word":"policy","start":409.185,"end":409.505,"confidence":1.0,"punctuated_word":"policy","sentiment":"neutral","sentiment_score":-0.2705974876880646},{"word":"level","start":409.505,"end":409.905,"confidence":0.90600586,"punctuated_word":"level.","sentiment":"negative","sentiment_score":-0.3451404273509979},{"word":"so","start":409.905,"end":410.405,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.2008017897605896},{"word":"the","start":410.70502,"end":410.865,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.16522365808486938},{"word":"best","start":410.865,"end":411.105,"confidence":1.0,"punctuated_word":"best","sentiment":"neutral","sentiment_score":-0.16472357511520386},{"word":"is","start":411.105,"end":411.345,"confidence":0.97265625,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.1883078366518021},{"word":"only","start":411.585,"end":411.745,"confidence":0.7133789,"punctuated_word":"only","sentiment":"neutral","sentiment_score":-0.2742067277431488},{"word":"thing","start":411.745,"end":411.98502,"confidence":0.99902344,"punctuated_word":"thing","sentiment":"neutral","sentiment_score":-0.12916728854179382},{"word":"i","start":411.98502,"end":412.065,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1356211006641388},{"word":"can","start":412.065,"end":412.385,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.134537935256958},{"word":"do","start":412.385,"end":412.545,"confidence":0.99902344,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.1424378901720047},{"word":"is","start":412.545,"end":413.045,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.13219793140888214},{"word":"i","start":413.345,"end":413.505,"confidence":0.87841797,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.10703790932893752},{"word":"got","start":413.505,"end":413.745,"confidence":0.99316406,"punctuated_word":"got","sentiment":"neutral","sentiment_score":-0.08995279669761658},{"word":"your","start":413.745,"end":413.905,"confidence":0.9921875,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.11819041520357132},{"word":"details","start":413.905,"end":414.305,"confidence":0.8190918,"punctuated_word":"details,","sentiment":"neutral","sentiment_score":-0.06373327970504761},{"word":"and","start":414.305,"end":414.465,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.08209824562072754},{"word":"i","start":414.465,"end":414.545,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.08584235608577728},{"word":"can","start":414.545,"end":414.785,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.10335373878479004},{"word":"forward","start":414.785,"end":415.105,"confidence":0.9941406,"punctuated_word":"forward","sentiment":"neutral","sentiment_score":-0.07945144921541214},{"word":"it","start":415.105,"end":415.42502,"confidence":0.9970703,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.08436839282512665},{"word":"to","start":415.42502,"end":415.665,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.09582839161157608},{"word":"the","start":415.665,"end":415.905,"confidence":0.9951172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07902964949607849},{"word":"respective","start":415.905,"end":416.385,"confidence":0.8769531,"punctuated_word":"respective","sentiment":"neutral","sentiment_score":-0.05166548490524292},{"word":"person","start":416.385,"end":416.865,"confidence":0.7783203,"punctuated_word":"person.","sentiment":"neutral","sentiment_score":-0.11085373908281326},{"word":"so","start":416.865,"end":417.025,"confidence":0.97509766,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.06182366982102394},{"word":"that's","start":417.025,"end":417.345,"confidence":1.0,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.08742406219244003},{"word":"all","start":417.345,"end":417.505,"confidence":1.0,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.09993381798267365},{"word":"i","start":417.505,"end":417.585,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.08429393172264099},{"word":"can","start":417.585,"end":417.745,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.10745781660079956},{"word":"do","start":417.745,"end":417.905,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.09667690098285676},{"word":"from","start":417.905,"end":418.14502,"confidence":0.9980469,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.10494352132081984},{"word":"my","start":418.14502,"end":418.305,"confidence":0.9980469,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.11803929507732391},{"word":"end","start":418.305,"end":418.805,"confidence":0.9995117,"punctuated_word":"end.","sentiment":"neutral","sentiment_score":-0.10514255613088608},{"word":"yep","start":423.84,"end":424.16,"confidence":0.8972168,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.2180757373571396},{"word":"no","start":424.16,"end":424.4,"confidence":0.9970703,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.2644788920879364},{"word":"worries","start":424.4,"end":424.72,"confidence":0.99902344,"punctuated_word":"worries,","sentiment":"neutral","sentiment_score":0.32368889451026917},{"word":"andrew","start":424.72,"end":425.19998,"confidence":0.99853516,"punctuated_word":"Andrew.","sentiment":"neutral","sentiment_score":0.295575350522995},{"word":"all","start":425.19998,"end":425.36,"confidence":0.80371094,"punctuated_word":"All","sentiment":"positive","sentiment_score":0.44338828325271606},{"word":"good","start":425.36,"end":425.52,"confidence":0.96533203,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.46102410554885864},{"word":"have","start":425.52,"end":425.75998,"confidence":1.0,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.537670373916626},{"word":"a","start":425.75998,"end":425.91998,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.5586473941802979},{"word":"sweet","start":425.91998,"end":426.16,"confidence":0.9741211,"punctuated_word":"sweet","sentiment":"positive","sentiment_score":0.5459375977516174},{"word":"and","start":426.16,"end":426.24,"confidence":0.99902344,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.5388175249099731},{"word":"lovely","start":426.24,"end":426.63998,"confidence":0.99902344,"punctuated_word":"lovely","sentiment":"positive","sentiment_score":0.6374069452285767},{"word":"day","start":426.63998,"end":427.12,"confidence":0.9885254,"punctuated_word":"day.","sentiment":"neutral","sentiment_score":0.32692551612854004},{"word":"cheers","start":427.12,"end":427.62,"confidence":0.88964844,"punctuated_word":"Cheers.","sentiment":"positive","sentiment_score":0.35808104276657104},{"word":"yep","start":427.75998,"end":428.25998,"confidence":0.83813477,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.06627556681632996},{"word":"yep","start":428.47998,"end":428.97998,"confidence":0.8996582,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.07986479252576828},{"word":"bye","start":429.03998,"end":429.53998,"confidence":0.8762207,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":-0.0973094254732132}],"paragraphs":{"transcript":"\nThank you for calling RBC Group. To best direct your call, please listen to the following options as they have recently changed. Please note that your call may be recorded or monitored for training purposes. For toners, please press 1. For technical support, please press 2.\n\nFor sales, please press 3. For accounts, please press 4. For all other inquiries, please press 5. Please note, your call will be recorded for quality and assurance purposes. Hi.\n\nThank you for calling the Avacy. This is Katie speaking. Scott? Let me see. Okay.\n\nLet me see what I can find. Do you have a last name? Let me see what I can find for you. One moment. That's all good.\n\nThank you, though. I can't quite find anyone in our system with that name, but I can go check with some other people. If you mind going on hold for one moment. I'll give this one moment. Hi.\n\nThank you so much for holding. Unfortunately, Scott no longer works here. But if you like, I can pass you through to our support or IT team who will also be able to help you. No worries. Just one moment.\n\nHi. Good afternoon. You're speaking with from RBC IT support desk. How can I help you? Yeah.\n\nThis is the RBC IT department. How can I help you? I'll I'm on the support deck, so I don't make such calls. So pretty much what I can do is I can take your name and number so I can forward it to my supervisor. But beside that, I cannot do anything at the moment.\n\nWhat I can do is I can take your number, right, and your name and your company name, and I can forward it to my supervisor so he can be in touch with you. Is that alright? Yep. How do you spell it? Yep.\n\nYep. Yep. L e n s e. Yep. A I.\n\nYep. K. What's your email address? At fijuance dot a I. Yep.\n\nThat's that's full email address. And is this the number is right for to approach you again ending with 712? Yeah. I have your details now. I'll forwarding this to my supervisor, and he will be in touch with you regarding this one.\n\nOkay? Unfortunately, I cannot disclose those information right like this from the call. So it's strictly like, above our policy level. So the best is only thing I can do is I got your details, and I can forward it to the respective person. So that's all I can do from my end.\n\nYep. No worries, Andrew. All good. Have a sweet and lovely day. Cheers.\n\nYep. Yep. Bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling RBC Group.","start":2.8799999,"end":5.2999997,"sentiment":"positive","sentiment_score":0.3803054094314575},{"text":"To best direct your call, please listen to the following options as they have recently changed.","start":5.44,"end":10.66,"sentiment":"neutral","sentiment_score":0.12265040073543787},{"text":"Please note that your call may be recorded or monitored for training purposes.","start":11.04,"end":14.82,"sentiment":"neutral","sentiment_score":0.0029017614343991647},{"text":"For toners, please press 1.","start":15.554999,"end":17.734999,"sentiment":"neutral","sentiment_score":0.012770307995378972},{"text":"For technical support, please press 2.","start":18.035,"end":20.695,"sentiment":"neutral","sentiment_score":0.014589654747396708}],"sentiment":"neutral","sentiment_score":0.09637720077096121,"num_words":46,"start":2.8799999,"end":20.695},{"sentences":[{"text":"For sales, please press 3.","start":20.994999,"end":23.175,"sentiment":"neutral","sentiment_score":0.01918868310749531},{"text":"For accounts, please press 4.","start":23.474998,"end":25.814999,"sentiment":"neutral","sentiment_score":0.02172270752489567},{"text":"For all other inquiries, please press 5.","start":26.195,"end":29.335,"sentiment":"neutral","sentiment_score":0.017497528344392776},{"text":"Please note, your call will be recorded for quality and assurance purposes.","start":31.8,"end":35.739998,"sentiment":"neutral","sentiment_score":-0.00004121249852081125},{"text":"Hi.","start":45.165,"end":45.665,"sentiment":"neutral","sentiment_score":0.14274044334888458}],"sentiment":"neutral","sentiment_score":0.01564285149797797,"num_words":30,"start":20.994999,"end":45.665},{"sentences":[{"text":"Thank you for calling the Avacy.","start":46.925003,"end":48.285,"sentiment":"positive","sentiment_score":0.35589376588662464},{"text":"This is Katie speaking.","start":48.285,"end":49.505,"sentiment":"positive","sentiment_score":0.3461543247103691},{"text":"Scott?","start":62.37,"end":62.87,"sentiment":"neutral","sentiment_score":0.02535836398601532},{"text":"Let me see.","start":64.69,"end":65.59,"sentiment":"neutral","sentiment_score":0.008477378015716871},{"text":"Okay.","start":69.89,"end":70.21,"sentiment":"neutral","sentiment_score":0.031243210658431053}],"sentiment":"neutral","sentiment_score":0.2401342401901881,"num_words":15,"start":46.925003,"end":70.21},{"sentences":[{"text":"Let me see what I can find.","start":70.21,"end":72.07,"sentiment":"neutral","sentiment_score":0.022011671481387957},{"text":"Do you have a last name?","start":73.57,"end":75.19,"sentiment":"neutral","sentiment_score":0.006068118537465732},{"text":"Let me see what I can find for you.","start":83.195,"end":85.034996,"sentiment":"neutral","sentiment_score":0.02840768214729097},{"text":"One moment.","start":85.034996,"end":85.854996,"sentiment":"neutral","sentiment_score":0.018669270910322666},{"text":"That's all good.","start":101.060005,"end":101.94,"sentiment":"neutral","sentiment_score":0.24858389298121134}],"sentiment":"neutral","sentiment_score":0.04552776932164475,"num_words":27,"start":70.21,"end":101.94},{"sentences":[{"text":"Thank you, though.","start":101.94,"end":102.920006,"sentiment":"neutral","sentiment_score":0.2074965238571167},{"text":"I can't quite find anyone in our system with that name, but I can go check with some other people.","start":122.8,"end":129.44,"sentiment":"neutral","sentiment_score":-0.11833317354321479},{"text":"If you mind going on hold for one moment.","start":129.44,"end":131.38,"sentiment":"neutral","sentiment_score":-0.08294731792476442},{"text":"I'll give this one moment.","start":133.97499,"end":135.83499,"sentiment":"neutral","sentiment_score":0.08396500870585441},{"text":"Hi.","start":188.905,"end":189.14499,"sentiment":"neutral","sentiment_score":0.11027483642101288}],"sentiment":"neutral","sentiment_score":-0.05159473370172476,"num_words":38,"start":101.94,"end":189.14499},{"sentences":[{"text":"Thank you so much for holding.","start":189.14499,"end":190.525,"sentiment":"neutral","sentiment_score":0.18493485699097315},{"text":"Unfortunately, Scott no longer works here.","start":192.58499,"end":195.06499,"sentiment":"neutral","sentiment_score":-0.3208439548810323},{"text":"But if you like, I can pass you through to our support or IT team who will also be able to help you.","start":195.06499,"end":199.72499,"sentiment":"neutral","sentiment_score":0.03934370693953141},{"text":"No worries.","start":204.13,"end":204.61,"sentiment":"neutral","sentiment_score":0.2692081481218338},{"text":"Just one moment.","start":204.61,"end":205.51001,"sentiment":"neutral","sentiment_score":0.2444328914086024}],"sentiment":"neutral","sentiment_score":0.03402914106845856,"num_words":40,"start":189.14499,"end":205.51001},{"sentences":[{"text":"Hi.","start":220.465,"end":220.705,"sentiment":"neutral","sentiment_score":0.20493659377098083},{"text":"Good afternoon.","start":220.705,"end":221.265,"sentiment":"neutral","sentiment_score":0.1827353984117508},{"text":"You're speaking with from RBC IT support desk.","start":221.265,"end":223.825,"sentiment":"neutral","sentiment_score":0.047671630047261715},{"text":"How can I help you?","start":223.825,"end":224.88,"sentiment":"neutral","sentiment_score":0.07384907156229019},{"text":"Yeah.","start":232.64,"end":232.96,"sentiment":"neutral","sentiment_score":0.09990856051445007}],"sentiment":"neutral","sentiment_score":0.08358437348814572,"num_words":17,"start":220.465,"end":232.96},{"sentences":[{"text":"This is the RBC IT department.","start":232.96,"end":234.64,"sentiment":"neutral","sentiment_score":0.09279159953196843},{"text":"How can I help you?","start":234.64,"end":235.78,"sentiment":"neutral","sentiment_score":0.12619485557079316},{"text":"I'll I'm on the support deck, so I don't make such calls.","start":269.035,"end":273.595,"sentiment":"neutral","sentiment_score":-0.1572961068401734},{"text":"So pretty much what I can do is I can take your name and number so I can forward it to my supervisor.","start":273.595,"end":278.895,"sentiment":"neutral","sentiment_score":-0.035530184598072716},{"text":"But beside that, I cannot do anything at the moment.","start":279.43997,"end":282.5,"sentiment":"neutral","sentiment_score":-0.33097206205129626}],"sentiment":"neutral","sentiment_score":-0.08619186202330249,"num_words":56,"start":232.96,"end":282.5},{"sentences":[{"text":"What I can do is I can take your number, right, and your name and your company name, and I can forward it to my supervisor so he can be in touch with you.","start":302.375,"end":310.68002,"sentiment":"neutral","sentiment_score":0.15359501453006968},{"text":"Is that alright?","start":310.68002,"end":311.66,"sentiment":"neutral","sentiment_score":0.136712575952212},{"text":"Yep.","start":315.56,"end":316.06,"sentiment":"neutral","sentiment_score":0.11970403045415878},{"text":"How do you spell it?","start":319.96002,"end":321.26,"sentiment":"neutral","sentiment_score":0.027862775325775146},{"text":"Yep.","start":324.28,"end":324.78,"sentiment":"neutral","sentiment_score":0.0035966243594884872}],"sentiment":"neutral","sentiment_score":0.13397688075730746,"num_words":44,"start":302.375,"end":324.78},{"sentences":[{"text":"Yep.","start":327.225,"end":327.725,"sentiment":"neutral","sentiment_score":0.002234200481325388},{"text":"Yep.","start":327.865,"end":328.365,"sentiment":"neutral","sentiment_score":0.0024703459348529577},{"text":"L e n s e.","start":329.465,"end":330.585,"sentiment":"neutral","sentiment_score":0.002319485554471612},{"text":"Yep.","start":330.585,"end":331.085,"sentiment":"neutral","sentiment_score":0.0037100259214639664},{"text":"A I.","start":332.82498,"end":333.465,"sentiment":"neutral","sentiment_score":0.005867048166692257}],"sentiment":"neutral","sentiment_score":0.0031746096443384885,"num_words":10,"start":327.225,"end":333.465},{"sentences":[{"text":"Yep.","start":333.465,"end":333.965,"sentiment":"neutral","sentiment_score":0.0072266897186636925},{"text":"K.","start":335.945,"end":336.10498,"sentiment":"neutral","sentiment_score":0.0036439448595047},{"text":"What's your email address?","start":336.10498,"end":337.32,"sentiment":"neutral","sentiment_score":0.0026428328128531575},{"text":"At fijuance dot a I.","start":357.30502,"end":363.225,"sentiment":"neutral","sentiment_score":0.006995878275483846},{"text":"Yep.","start":363.225,"end":363.545,"sentiment":"neutral","sentiment_score":0.02410980686545372}],"sentiment":"neutral","sentiment_score":0.006710930339371164,"num_words":12,"start":333.465,"end":363.545},{"sentences":[{"text":"That's that's full email address.","start":363.545,"end":365.165,"sentiment":"neutral","sentiment_score":0.035058798268437386},{"text":"And is this the number is right for to approach you again ending with 712?","start":369.95,"end":376.45,"sentiment":"neutral","sentiment_score":0.01795686117062966},{"text":"Yeah.","start":386.04498,"end":386.54498,"sentiment":"neutral","sentiment_score":0.04932037368416786},{"text":"I have your details now.","start":387.405,"end":388.76498,"sentiment":"neutral","sentiment_score":0.057718370109796524},{"text":"I'll forwarding this to my supervisor, and he will be in touch with you regarding this one.","start":388.76498,"end":392.925,"sentiment":"neutral","sentiment_score":0.05909198654048583}],"sentiment":"neutral","sentiment_score":0.04156099777495445,"num_words":43,"start":363.545,"end":392.925},{"sentences":[{"text":"Okay?","start":392.925,"end":393.425,"sentiment":"neutral","sentiment_score":0.06195654720067978},{"text":"Unfortunately, I cannot disclose those information right like this from the call.","start":400.97,"end":405.53,"sentiment":"negative","sentiment_score":-0.383486973742644},{"text":"So it's strictly like, above our policy level.","start":405.53,"end":409.905,"sentiment":"negative","sentiment_score":-0.3399534448981285},{"text":"So the best is only thing I can do is I got your details, and I can forward it to the respective person.","start":409.905,"end":416.865,"sentiment":"neutral","sentiment_score":-0.12254919921574385},{"text":"So that's all I can do from my end.","start":416.865,"end":418.805,"sentiment":"neutral","sentiment_score":-0.0961928413146072}],"sentiment":"neutral","sentiment_score":-0.20648833680546508,"num_words":53,"start":392.925,"end":418.805},{"sentences":[{"text":"Yep.","start":423.84,"end":424.16,"sentiment":"neutral","sentiment_score":0.2180757373571396},{"text":"No worries, Andrew.","start":424.16,"end":425.19998,"sentiment":"neutral","sentiment_score":0.29458104570706684},{"text":"All good.","start":425.19998,"end":425.52,"sentiment":"positive","sentiment_score":0.45220619440078735},{"text":"Have a sweet and lovely day.","start":425.52,"end":427.12,"sentiment":"positive","sentiment_score":0.5242342253526052},{"text":"Cheers.","start":427.12,"end":427.62,"sentiment":"positive","sentiment_score":0.35808104276657104}],"sentiment":"positive","sentiment_score":0.42382443524323976,"num_words":13,"start":423.84,"end":427.62},{"sentences":[{"text":"Yep.","start":427.75998,"end":428.25998,"sentiment":"neutral","sentiment_score":0.06627556681632996},{"text":"Yep.","start":428.47998,"end":428.97998,"sentiment":"neutral","sentiment_score":0.07986479252576828},{"text":"Bye.","start":429.03998,"end":429.53998,"sentiment":"neutral","sentiment_score":-0.0973094254732132}],"sentiment":"neutral","sentiment_score":0.016276977956295013,"num_words":3,"start":427.75998,"end":429.53998}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling RBC Group. To best direct your call, please listen to the following options as they have recently changed. Please note that your call may be recorded or monitored for training purposes. For toners, please press 1. For technical support, please press 2.\n\nFor sales, please press 3. For accounts, please press 4. For all other inquiries, please press 5. Please note, your call will be recorded for quality and assurance purposes. Hi.\n\nThank you for calling the Avacy. This is Katie speaking.\n\nChannel 0: Oh, hi, Katie. Good day to you. Katie, this is Andrew, and I was trying to get a hold of Scott.\n\nChannel 1: Scott? Let\n\nChannel 0: Yeah.\n\nChannel 1: me\n\nChannel 0: He\n\nChannel 1: see.\n\nChannel 0: is Scott from the IT department.\n\nChannel 1: Okay. Let me see what I can find. Do you have a last name?\n\nChannel 0: Oh, yeah. I'm sorry. That's Scott Holzberger.\n\nChannel 1: Let me see what I can find for you. One moment.\n\nChannel 0: Alright. Thank you. Oh, do you want me to spell out his surname?\n\nChannel 1: That's all good. Thank you, though.\n\nChannel 0: Okay.\n\nChannel 1: I can't quite find anyone in our system with that name, but I can go check with some other people. If you mind going on hold for one moment.\n\nChannel 0: Oh, yes. Thank you.\n\nChannel 1: I'll give this one moment. Hi. Thank you so much for holding.\n\nChannel 0: Uh-huh.\n\nChannel 1: Unfortunately, Scott no longer works here. But if you like, I can pass you through to our support or IT team who will also be able to help you.\n\nChannel 0: Oh, yeah. If it's okay. I really appreciate it.\n\nChannel 1: No worries. Just one moment.\n\nChannel 0: Thank you.\n\nChannel 1: Hi. Good afternoon. You're speaking with from RBC IT support desk. How can I help you?\n\nChannel 0: Oh, yes. Hi. Good day. I was actually trying to get a hold of the IT department.\n\nChannel 1: Yeah. This is the RBC IT department. How can I help you?\n\nChannel 0: Oh, yeah. Oh, nice. Thank you. Yeah. I'm Andrew, and I'm from Andrew from Vigilance AI, and we're a cybersecurity company that helps small IT teams investigate more alerts without hiring more analysts.\n\nAnd, our AI security analyst works twenty four seven while having a human in the loop, automatically analyze the alerts, and provide a full audit trail. Would you be open for a quick demo to see if we can help your team?\n\nChannel 1: I'll I'm on the support deck, so I don't make such calls. So pretty much what I can do is I can take your name and number so I can forward it to my supervisor. But beside that, I cannot do anything at the moment.\n\nChannel 0: Oh, it's alright. Yeah. Or would it be better if I can send you our email? That way you can forward it to him, and maybe if he finds it helpful, you know, it won't be more he would be able to check us more thoroughly that way.\n\nChannel 1: What I can do is I can take your number, right, and your name and your company name, and I can forward it to my supervisor so he can be in touch with you. Is that alright?\n\nChannel 0: Oh, yeah. I can certainly give that. Our\n\nChannel 1: Yep.\n\nChannel 0: company's name is Vigilance.\n\nChannel 1: How do you spell it?\n\nChannel 0: It's v I g I\n\nChannel 1: Yep.\n\nChannel 0: l e n\n\nChannel 1: Yep. Yep.\n\nChannel 0: s e\n\nChannel 1: L e n s e. Yep.\n\nChannel 0: a I.\n\nChannel 1: A I.\n\nChannel 0: Vigilance\n\nChannel 1: Yep.\n\nChannel 0: AI. Yep.\n\nChannel 1: K. What's your email address?\n\nChannel 0: Our email yeah. One moment. I'm just going to give you a more direct email from or you can just email me instead. Andrew@vigilance.aiDotai.\n\nChannel 1: At fijuance dot a I. Yep. That's that's full email address.\n\nChannel 0: Yeah. That's that's it. Andrew@vigilance.ai.\n\nChannel 1: And is this the number is right for to approach you again ending with 712?\n\nChannel 0: Oh, yeah. That would be the best number. 3712.\n\nChannel 1: Yeah. I have your details now. I'll forwarding this to my supervisor, and he will be in touch with you regarding this one. Okay?\n\nChannel 0: Oh, thank you. And can I also have his first or his name so that I can have a note of this?\n\nChannel 1: Unfortunately, I cannot disclose those information right like this from the call. So it's strictly like, above our policy level. So the best is\n\nChannel 0: No. It's\n\nChannel 1: only\n\nChannel 0: fair.\n\nChannel 1: thing I can do is I got your details, and I can forward it to the respective person. So that's all I can do from my end.\n\nChannel 0: Oh, it's all good. Well, thank you for your assistance. I really appreciate it.\n\nChannel 1: Yep. No worries, Andrew. All good. Have a sweet\n\nChannel 0: You\n\nChannel 1: and\n\nChannel 0: take\n\nChannel 1: lovely\n\nChannel 0: care.\n\nChannel 1: day. Cheers.\n\nChannel 0: Yeah.\n\nChannel 1: Yep.\n\nChannel 0: You too. Bye\n\nChannel 1: Yep.\n\nChannel 0: bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling RBC Group.","start":2.8799999,"end":5.2999997,"sentiment":"positive","sentiment_score":0.3803054094314575},{"text":"To best direct your call, please listen to the following options as they have recently changed.","start":5.44,"end":10.66,"sentiment":"neutral","sentiment_score":0.12265040073543787},{"text":"Please note that your call may be recorded or monitored for training purposes.","start":11.04,"end":14.82,"sentiment":"neutral","sentiment_score":0.0029017614343991647},{"text":"For toners, please press 1.","start":15.554999,"end":17.734999,"sentiment":"neutral","sentiment_score":0.012770307995378972},{"text":"For technical support, please press 2.","start":18.035,"end":20.695,"sentiment":"neutral","sentiment_score":0.014589654747396708}],"sentiment":"neutral","sentiment_score":0.09637720077096121,"channel":1,"num_words":46,"start":2.8799999,"end":20.695},{"sentences":[{"text":"For sales, please press 3.","start":20.994999,"end":23.175,"sentiment":"neutral","sentiment_score":0.01918868310749531},{"text":"For accounts, please press 4.","start":23.474998,"end":25.814999,"sentiment":"neutral","sentiment_score":0.02172270752489567},{"text":"For all other inquiries, please press 5.","start":26.195,"end":29.335,"sentiment":"neutral","sentiment_score":0.017497528344392776},{"text":"Please note, your call will be recorded for quality and assurance purposes.","start":31.8,"end":35.739998,"sentiment":"neutral","sentiment_score":-0.00004121249852081125},{"text":"Hi.","start":45.165,"end":45.665,"sentiment":"neutral","sentiment_score":0.14274044334888458}],"sentiment":"neutral","sentiment_score":0.01564285149797797,"channel":1,"num_words":30,"start":20.994999,"end":45.665},{"sentences":[{"text":"Thank you for calling the Avacy.","start":46.925003,"end":48.285,"sentiment":"positive","sentiment_score":0.35589376588662464},{"text":"This is Katie speaking.","start":48.285,"end":49.505,"sentiment":"positive","sentiment_score":0.3461543247103691}],"sentiment":"positive","sentiment_score":0.3519979894161224,"channel":1,"num_words":10,"start":46.925003,"end":49.505},{"sentences":[{"text":"Oh, hi, Katie.","start":50.795,"end":51.995,"sentiment":"neutral","sentiment_score":0.17752748727798462},{"text":"Good day to you.","start":51.995,"end":53.135,"sentiment":"positive","sentiment_score":0.4134453609585762},{"text":"Katie, this is Andrew, and I was trying to get a hold of Scott.","start":53.515,"end":59.58,"sentiment":"neutral","sentiment_score":0.08318299667111465}],"sentiment":"neutral","sentiment_score":0.15956789805066018,"channel":0,"num_words":21,"start":50.795,"end":59.58},{"sentences":[{"text":"Scott?","start":62.37,"end":62.87,"sentiment":"neutral","sentiment_score":0.02535836398601532},{"text":"Let","start":64.69,"end":64.85,"sentiment":"neutral","sentiment_score":0.01226433366537094}],"sentiment":"neutral","sentiment_score":0.01881134882569313,"channel":1,"num_words":2,"start":62.37,"end":64.85},{"sentences":[{"text":"Yeah.","start":64.76,"end":65.08,"sentiment":"neutral","sentiment_score":0.012484122067689896}],"sentiment":"neutral","sentiment_score":0.012484122067689896,"channel":0,"num_words":1,"start":64.76,"end":65.08},{"sentences":[{"text":"me","start":64.85,"end":65.09,"sentiment":"neutral","sentiment_score":0.006920652464032173}],"sentiment":"neutral","sentiment_score":0.006920652464032173,"channel":1,"num_words":1,"start":64.85,"end":65.09},{"sentences":[{"text":"He","start":65.08,"end":65.24,"sentiment":"neutral","sentiment_score":0.00904851220548153}],"sentiment":"neutral","sentiment_score":0.00904851220548153,"channel":0,"num_words":1,"start":65.08,"end":65.24},{"sentences":[{"text":"see.","start":65.09,"end":65.59,"sentiment":"neutral","sentiment_score":0.0062471479177474976}],"sentiment":"neutral","sentiment_score":0.0062471479177474976,"channel":1,"num_words":1,"start":65.09,"end":65.59},{"sentences":[{"text":"is Scott from the IT department.","start":65.24,"end":68.46,"sentiment":"neutral","sentiment_score":0.004471931140869856}],"sentiment":"neutral","sentiment_score":0.004471931140869856,"channel":0,"num_words":6,"start":65.24,"end":68.46},{"sentences":[{"text":"Okay.","start":69.89,"end":70.21,"sentiment":"neutral","sentiment_score":0.031243210658431053},{"text":"Let me see what I can find.","start":70.21,"end":72.07,"sentiment":"neutral","sentiment_score":0.022011671481387957},{"text":"Do you have a last name?","start":73.57,"end":75.19,"sentiment":"neutral","sentiment_score":0.006068118537465732}],"sentiment":"neutral","sentiment_score":0.01583811587521008,"channel":1,"num_words":14,"start":69.89,"end":75.19},{"sentences":[{"text":"Oh, yeah.","start":76.685,"end":77.085,"sentiment":"neutral","sentiment_score":0.010531723499298096},{"text":"I'm sorry.","start":77.085,"end":77.725,"sentiment":"neutral","sentiment_score":-0.026773029007017616},{"text":"That's Scott Holzberger.","start":77.725,"end":80.065,"sentiment":"neutral","sentiment_score":-0.0015655852233370144}],"sentiment":"neutral","sentiment_score":-0.005311338097921441,"channel":0,"num_words":7,"start":76.685,"end":80.065},{"sentences":[{"text":"Let me see what I can find for you.","start":83.195,"end":85.034996,"sentiment":"neutral","sentiment_score":0.02840768214729097},{"text":"One moment.","start":85.034996,"end":85.854996,"sentiment":"neutral","sentiment_score":0.018669270910322666}],"sentiment":"neutral","sentiment_score":0.026637061922387642,"channel":1,"num_words":11,"start":83.195,"end":85.854996},{"sentences":[{"text":"Alright.","start":87.979996,"end":88.479996,"sentiment":"neutral","sentiment_score":0.09184223413467409},{"text":"Thank you.","start":88.53999,"end":89.28,"sentiment":"neutral","sentiment_score":0.16043956577777863},{"text":"Oh, do you want me to spell out his surname?","start":96.064995,"end":99.524994,"sentiment":"neutral","sentiment_score":0.019396492652595042}],"sentiment":"neutral","sentiment_score":0.04666817632432167,"channel":0,"num_words":13,"start":87.979996,"end":99.524994},{"sentences":[{"text":"That's all good.","start":101.060005,"end":101.94,"sentiment":"neutral","sentiment_score":0.24858389298121134},{"text":"Thank you, though.","start":101.94,"end":102.920006,"sentiment":"neutral","sentiment_score":0.2074965238571167}],"sentiment":"neutral","sentiment_score":0.22804020841916403,"channel":1,"num_words":6,"start":101.060005,"end":102.920006},{"sentences":[{"text":"Okay.","start":104.704994,"end":105.204994,"sentiment":"neutral","sentiment_score":-0.027724040672183037}],"sentiment":"neutral","sentiment_score":-0.027724040672183037,"channel":0,"num_words":1,"start":104.704994,"end":105.204994},{"sentences":[{"text":"I can't quite find anyone in our system with that name, but I can go check with some other people.","start":122.8,"end":129.44,"sentiment":"neutral","sentiment_score":-0.11833317354321479},{"text":"If you mind going on hold for one moment.","start":129.44,"end":131.38,"sentiment":"neutral","sentiment_score":-0.08294731792476442}],"sentiment":"neutral","sentiment_score":-0.1073513562823164,"channel":1,"num_words":29,"start":122.8,"end":131.38},{"sentences":[{"text":"Oh, yes.","start":132.795,"end":133.455,"sentiment":"neutral","sentiment_score":0.05061200633645058},{"text":"Thank you.","start":133.595,"end":134.33499,"sentiment":"neutral","sentiment_score":0.14963793009519577}],"sentiment":"neutral","sentiment_score":0.10012496821582317,"channel":0,"num_words":4,"start":132.795,"end":134.33499},{"sentences":[{"text":"I'll give this one moment.","start":133.97499,"end":135.83499,"sentiment":"neutral","sentiment_score":0.08396500870585441},{"text":"Hi.","start":188.905,"end":189.14499,"sentiment":"neutral","sentiment_score":0.11027483642101288},{"text":"Thank you so much for holding.","start":189.14499,"end":190.525,"sentiment":"neutral","sentiment_score":0.18493485699097315}],"sentiment":"neutral","sentiment_score":0.13664241849134365,"channel":1,"num_words":12,"start":133.97499,"end":190.525},{"sentences":[{"text":"Uh-huh.","start":191.30501,"end":191.80501,"sentiment":"neutral","sentiment_score":-0.007992314174771309}],"sentiment":"neutral","sentiment_score":-0.007992314174771309,"channel":0,"num_words":1,"start":191.30501,"end":191.80501},{"sentences":[{"text":"Unfortunately, Scott no longer works here.","start":192.58499,"end":195.06499,"sentiment":"neutral","sentiment_score":-0.3208439548810323},{"text":"But if you like, I can pass you through to our support or IT team who will also be able to help you.","start":195.06499,"end":199.72499,"sentiment":"neutral","sentiment_score":0.03934370693953141}],"sentiment":"neutral","sentiment_score":-0.035177878264723156,"channel":1,"num_words":29,"start":192.58499,"end":199.72499},{"sentences":[{"text":"Oh, yeah.","start":200.59999,"end":201.08,"sentiment":"neutral","sentiment_score":0.2319573611021042},{"text":"If it's okay.","start":201.08,"end":202.12,"sentiment":"positive","sentiment_score":0.35368428627649945},{"text":"I really appreciate it.","start":202.12,"end":203.58,"sentiment":"positive","sentiment_score":0.6277680099010468}],"sentiment":"positive","sentiment_score":0.44844884673754376,"channel":0,"num_words":9,"start":200.59999,"end":203.58},{"sentences":[{"text":"No worries.","start":204.13,"end":204.61,"sentiment":"neutral","sentiment_score":0.2692081481218338},{"text":"Just one moment.","start":204.61,"end":205.51001,"sentiment":"neutral","sentiment_score":0.2444328914086024}],"sentiment":"neutral","sentiment_score":0.25434299409389494,"channel":1,"num_words":5,"start":204.13,"end":205.51001},{"sentences":[{"text":"Thank you.","start":205.395,"end":213.4325,"sentiment":"positive","sentiment_score":0.43376123905181885}],"sentiment":"positive","sentiment_score":0.43376123905181885,"channel":0,"num_words":2,"start":205.395,"end":213.4325},{"sentences":[{"text":"Hi.","start":220.465,"end":220.705,"sentiment":"neutral","sentiment_score":0.20493659377098083},{"text":"Good afternoon.","start":220.705,"end":221.265,"sentiment":"neutral","sentiment_score":0.1827353984117508},{"text":"You're speaking with from RBC IT support desk.","start":221.265,"end":223.825,"sentiment":"neutral","sentiment_score":0.047671630047261715},{"text":"How can I help you?","start":223.825,"end":224.88,"sentiment":"neutral","sentiment_score":0.07384907156229019}],"sentiment":"neutral","sentiment_score":0.0825641117990017,"channel":1,"num_words":16,"start":220.465,"end":224.88},{"sentences":[{"text":"Oh, yes.","start":225.59,"end":226.23,"sentiment":"neutral","sentiment_score":0.06818575039505959},{"text":"Hi.","start":226.23,"end":226.71,"sentiment":"neutral","sentiment_score":0.1829003393650055},{"text":"Good day.","start":226.71,"end":227.53,"sentiment":"positive","sentiment_score":0.4243822544813156},{"text":"I was actually trying to get a hold of the IT department.","start":227.67,"end":231.77,"sentiment":"neutral","sentiment_score":0.11748142664631207}],"sentiment":"neutral","sentiment_score":0.15163608640432358,"channel":0,"num_words":17,"start":225.59,"end":231.77},{"sentences":[{"text":"Yeah.","start":232.64,"end":232.96,"sentiment":"neutral","sentiment_score":0.09990856051445007},{"text":"This is the RBC IT department.","start":232.96,"end":234.64,"sentiment":"neutral","sentiment_score":0.09279159953196843},{"text":"How can I help you?","start":234.64,"end":235.78,"sentiment":"neutral","sentiment_score":0.12619485557079316}],"sentiment":"neutral","sentiment_score":0.1073027029633522,"channel":1,"num_words":12,"start":232.64,"end":235.78},{"sentences":[{"text":"Oh, yeah.","start":236.365,"end":236.845,"sentiment":"neutral","sentiment_score":0.13743489980697632},{"text":"Oh, nice.","start":236.845,"end":237.665,"sentiment":"positive","sentiment_score":0.5308433622121811},{"text":"Thank you.","start":237.965,"end":238.685,"sentiment":"positive","sentiment_score":0.655924528837204},{"text":"Yeah.","start":238.685,"end":239.185,"sentiment":"neutral","sentiment_score":0.28042685985565186},{"text":"I'm Andrew, and I'm from Andrew from Vigilance AI, and we're a cybersecurity company that helps small IT teams investigate more alerts without hiring more analysts.","start":239.565,"end":251.7,"sentiment":"neutral","sentiment_score":0.19008513253468734}],"sentiment":"neutral","sentiment_score":0.2385165420445529,"channel":0,"num_words":33,"start":236.365,"end":251.7},{"sentences":[{"text":"And, our AI security analyst works twenty four seven while having a human in the loop, automatically analyze the alerts, and provide a full audit trail.","start":252.40001,"end":262.1,"sentiment":"neutral","sentiment_score":0.23156981800611204},{"text":"Would you be open for a quick demo to see if we can help your team?","start":263.02502,"end":268.08502,"sentiment":"neutral","sentiment_score":0.19557269476354122}],"sentiment":"neutral","sentiment_score":0.2178566281994184,"channel":0,"num_words":42,"start":252.40001,"end":268.08502},{"sentences":[{"text":"I'll I'm on the support deck, so I don't make such calls.","start":269.035,"end":273.595,"sentiment":"neutral","sentiment_score":-0.1572961068401734},{"text":"So pretty much what I can do is I can take your name and number so I can forward it to my supervisor.","start":273.595,"end":278.895,"sentiment":"neutral","sentiment_score":-0.035530184598072716},{"text":"But beside that, I cannot do anything at the moment.","start":279.43997,"end":282.5,"sentiment":"neutral","sentiment_score":-0.33097206205129626}],"sentiment":"neutral","sentiment_score":-0.13365484774112701,"channel":1,"num_words":45,"start":269.035,"end":282.5},{"sentences":[{"text":"Oh, it's alright.","start":283.48,"end":284.7,"sentiment":"neutral","sentiment_score":-0.019859566042820614},{"text":"Yeah.","start":285.16,"end":285.66,"sentiment":"neutral","sentiment_score":0.05358755216002464},{"text":"Or would it be better if I can send you our email?","start":286.28,"end":289.88,"sentiment":"neutral","sentiment_score":0.033124291648467384},{"text":"That way you can forward it to him, and maybe if he finds it helpful, you know, it won't be more he would be able to check us more thoroughly that way.","start":289.88,"end":300.35498,"sentiment":"neutral","sentiment_score":0.14937846106477082}],"sentiment":"neutral","sentiment_score":0.10774189808095495,"channel":0,"num_words":48,"start":283.48,"end":300.35498},{"sentences":[{"text":"What I can do is I can take your number, right, and your name and your company name, and I can forward it to my supervisor so he can be in touch with you.","start":302.375,"end":310.68002,"sentiment":"neutral","sentiment_score":0.15359501453006968},{"text":"Is that alright?","start":310.68002,"end":311.66,"sentiment":"neutral","sentiment_score":0.136712575952212}],"sentiment":"neutral","sentiment_score":0.15222616815889203,"channel":1,"num_words":37,"start":302.375,"end":311.66},{"sentences":[{"text":"Oh, yeah.","start":312.51,"end":312.99,"sentiment":"neutral","sentiment_score":0.2205260545015335},{"text":"I can certainly give that.","start":312.99,"end":314.85,"sentiment":"positive","sentiment_score":0.3521371901035309},{"text":"Our","start":315.23,"end":315.73,"sentiment":"neutral","sentiment_score":0.13415217399597168}],"sentiment":"neutral","sentiment_score":0.29198627918958664,"channel":0,"num_words":8,"start":312.51,"end":315.73},{"sentences":[{"text":"Yep.","start":315.56,"end":316.06,"sentiment":"neutral","sentiment_score":0.11970403045415878}],"sentiment":"neutral","sentiment_score":0.11970403045415878,"channel":1,"num_words":1,"start":315.56,"end":316.06},{"sentences":[{"text":"company's name is Vigilance.","start":315.95,"end":318.77,"sentiment":"neutral","sentiment_score":0.08887273631989956}],"sentiment":"neutral","sentiment_score":0.08887273631989956,"channel":0,"num_words":4,"start":315.95,"end":318.77},{"sentences":[{"text":"How do you spell it?","start":319.96002,"end":321.26,"sentiment":"neutral","sentiment_score":0.027862775325775146}],"sentiment":"neutral","sentiment_score":0.027862775325775146,"channel":1,"num_words":5,"start":319.96002,"end":321.26},{"sentences":[{"text":"It's v I g I","start":321.785,"end":323.805,"sentiment":"neutral","sentiment_score":0.005647978279739618}],"sentiment":"neutral","sentiment_score":0.005647978279739618,"channel":0,"num_words":5,"start":321.785,"end":323.805},{"sentences":[{"text":"Yep.","start":324.28,"end":324.78,"sentiment":"neutral","sentiment_score":0.0035966243594884872}],"sentiment":"neutral","sentiment_score":0.0035966243594884872,"channel":1,"num_words":1,"start":324.28,"end":324.78},{"sentences":[{"text":"l e n","start":325.38498,"end":327.32498,"sentiment":"neutral","sentiment_score":0.0022040692468484244}],"sentiment":"neutral","sentiment_score":0.0022040692468484244,"channel":0,"num_words":3,"start":325.38498,"end":327.32498},{"sentences":[{"text":"Yep.","start":327.225,"end":327.725,"sentiment":"neutral","sentiment_score":0.002234200481325388},{"text":"Yep.","start":327.865,"end":328.365,"sentiment":"neutral","sentiment_score":0.0024703459348529577}],"sentiment":"neutral","sentiment_score":0.002352273208089173,"channel":1,"num_words":2,"start":327.225,"end":328.365},{"sentences":[{"text":"s e","start":327.865,"end":328.845,"sentiment":"neutral","sentiment_score":0.0017475748900324106}],"sentiment":"neutral","sentiment_score":0.0017475748900324106,"channel":0,"num_words":2,"start":327.865,"end":328.845},{"sentences":[{"text":"L e n s e.","start":329.465,"end":330.585,"sentiment":"neutral","sentiment_score":0.002319485554471612},{"text":"Yep.","start":330.585,"end":331.085,"sentiment":"neutral","sentiment_score":0.0037100259214639664}],"sentiment":"neutral","sentiment_score":0.002551242282303671,"channel":1,"num_words":6,"start":329.465,"end":331.085},{"sentences":[{"text":"a I.","start":331.54498,"end":332.285,"sentiment":"neutral","sentiment_score":0.003806207561865449}],"sentiment":"neutral","sentiment_score":0.003806207561865449,"channel":0,"num_words":2,"start":331.54498,"end":332.285},{"sentences":[{"text":"A I.","start":332.82498,"end":333.465,"sentiment":"neutral","sentiment_score":0.005867048166692257}],"sentiment":"neutral","sentiment_score":0.005867048166692257,"channel":1,"num_words":2,"start":332.82498,"end":333.465},{"sentences":[{"text":"Vigilance","start":333.42,"end":333.90002,"sentiment":"neutral","sentiment_score":0.008753211237490177}],"sentiment":"neutral","sentiment_score":0.008753211237490177,"channel":0,"num_words":1,"start":333.42,"end":333.90002},{"sentences":[{"text":"Yep.","start":333.465,"end":333.965,"sentiment":"neutral","sentiment_score":0.0072266897186636925}],"sentiment":"neutral","sentiment_score":0.0072266897186636925,"channel":1,"num_words":1,"start":333.465,"end":333.965},{"sentences":[{"text":"AI.","start":333.90002,"end":334.38,"sentiment":"neutral","sentiment_score":0.0066942498087882996},{"text":"Yep.","start":334.38,"end":334.88,"sentiment":"neutral","sentiment_score":0.004742891527712345}],"sentiment":"neutral","sentiment_score":0.005718570668250322,"channel":0,"num_words":2,"start":333.90002,"end":334.88},{"sentences":[{"text":"K.","start":335.945,"end":336.10498,"sentiment":"neutral","sentiment_score":0.0036439448595047},{"text":"What's your email address?","start":336.10498,"end":337.32,"sentiment":"neutral","sentiment_score":0.0026428328128531575}],"sentiment":"neutral","sentiment_score":0.002843055222183466,"channel":1,"num_words":5,"start":335.945,"end":337.32},{"sentences":[{"text":"Our email yeah.","start":339.66,"end":341.6,"sentiment":"neutral","sentiment_score":0.005067157248655955},{"text":"One moment.","start":341.66,"end":342.48,"sentiment":"neutral","sentiment_score":0.0052511608228087425},{"text":"I'm just going to give you a more direct email from or you can just email me instead.","start":342.62003,"end":350.735,"sentiment":"neutral","sentiment_score":0.0052152287939356435},{"text":"Andrew@vigilance.aiDotai.","start":351.195,"end":361.86002,"sentiment":"neutral","sentiment_score":0.016600513830780983}],"sentiment":"neutral","sentiment_score":0.00567410106305033,"channel":0,"num_words":24,"start":339.66,"end":361.86002},{"sentences":[{"text":"At fijuance dot a I.","start":357.30502,"end":363.225,"sentiment":"neutral","sentiment_score":0.006995878275483846},{"text":"Yep.","start":363.225,"end":363.545,"sentiment":"neutral","sentiment_score":0.02410980686545372},{"text":"That's that's full email address.","start":363.545,"end":365.165,"sentiment":"neutral","sentiment_score":0.035058798268437386}],"sentiment":"neutral","sentiment_score":0.021307562689550898,"channel":1,"num_words":11,"start":357.30502,"end":365.165},{"sentences":[{"text":"Yeah.","start":366.40002,"end":366.80002,"sentiment":"neutral","sentiment_score":0.04073724150657654},{"text":"That's that's it.","start":366.80002,"end":368.0,"sentiment":"neutral","sentiment_score":0.04410183553894361},{"text":"Andrew@vigilance.ai.","start":368.0,"end":370.58002,"sentiment":"neutral","sentiment_score":0.03285675495862961}],"sentiment":"neutral","sentiment_score":0.041179900616407396,"channel":0,"num_words":5,"start":366.40002,"end":370.58002},{"sentences":[{"text":"And is this the number is right for to approach you again ending with 712?","start":369.95,"end":376.45,"sentiment":"neutral","sentiment_score":0.01795686117062966}],"sentiment":"neutral","sentiment_score":0.01795686117062966,"channel":1,"num_words":15,"start":369.95,"end":376.45},{"sentences":[{"text":"Oh, yeah.","start":377.265,"end":378.005,"sentiment":"neutral","sentiment_score":0.058147529140114784},{"text":"That would be the best number.","start":378.385,"end":379.765,"sentiment":"neutral","sentiment_score":0.08166951189438502},{"text":"3712.","start":384.465,"end":386.005,"sentiment":"neutral","sentiment_score":0.019698090851306915}],"sentiment":"neutral","sentiment_score":0.0695566911664274,"channel":0,"num_words":9,"start":377.265,"end":386.005},{"sentences":[{"text":"Yeah.","start":386.04498,"end":386.54498,"sentiment":"neutral","sentiment_score":0.04932037368416786},{"text":"I have your details now.","start":387.405,"end":388.76498,"sentiment":"neutral","sentiment_score":0.057718370109796524},{"text":"I'll forwarding this to my supervisor, and he will be in touch with you regarding this one.","start":388.76498,"end":392.925,"sentiment":"neutral","sentiment_score":0.05909198654048583},{"text":"Okay?","start":392.925,"end":393.425,"sentiment":"neutral","sentiment_score":0.06195654720067978}],"sentiment":"neutral","sentiment_score":0.05851802260925373,"channel":1,"num_words":24,"start":386.04498,"end":393.425},{"sentences":[{"text":"Oh, thank you.","start":394.28998,"end":394.93,"sentiment":"neutral","sentiment_score":0.1674871395031611},{"text":"And can I also have his first or his name so that I can have a note of this?","start":394.93,"end":400.545,"sentiment":"neutral","sentiment_score":0.05549862284801508}],"sentiment":"neutral","sentiment_score":0.07076978421008046,"channel":0,"num_words":22,"start":394.28998,"end":400.545},{"sentences":[{"text":"Unfortunately, I cannot disclose those information right like this from the call.","start":400.97,"end":405.53,"sentiment":"negative","sentiment_score":-0.383486973742644},{"text":"So it's strictly like, above our policy level.","start":405.53,"end":409.905,"sentiment":"negative","sentiment_score":-0.3399534448981285},{"text":"So the best is","start":409.905,"end":411.345,"sentiment":"neutral","sentiment_score":-0.17976421490311623}],"sentiment":"negative","sentiment_score":-0.33502200432121754,"channel":1,"num_words":24,"start":400.97,"end":411.345},{"sentences":[{"text":"No.","start":411.185,"end":411.42502,"sentiment":"neutral","sentiment_score":-0.2592962682247162},{"text":"It's","start":411.42502,"end":411.665,"sentiment":"neutral","sentiment_score":-0.29773175716400146}],"sentiment":"neutral","sentiment_score":-0.2785140126943588,"channel":0,"num_words":2,"start":411.185,"end":411.665},{"sentences":[{"text":"only","start":411.585,"end":411.745,"sentiment":"neutral","sentiment_score":-0.2742067277431488}],"sentiment":"neutral","sentiment_score":-0.2742067277431488,"channel":1,"num_words":1,"start":411.585,"end":411.745},{"sentences":[{"text":"fair.","start":411.665,"end":412.165,"sentiment":"neutral","sentiment_score":-0.27210503816604614}],"sentiment":"neutral","sentiment_score":-0.27210503816604614,"channel":0,"num_words":1,"start":411.665,"end":412.165},{"sentences":[{"text":"thing I can do is I got your details, and I can forward it to the respective person.","start":411.745,"end":416.865,"sentiment":"neutral","sentiment_score":-0.10140933303369416},{"text":"So that's all I can do from my end.","start":416.865,"end":418.805,"sentiment":"neutral","sentiment_score":-0.0961928413146072}],"sentiment":"neutral","sentiment_score":-0.09967050246066517,"channel":1,"num_words":27,"start":411.745,"end":418.805},{"sentences":[{"text":"Oh, it's all good.","start":419.65,"end":420.63,"sentiment":"neutral","sentiment_score":0.3158653527498245},{"text":"Well, thank you for your assistance.","start":420.77,"end":422.23,"sentiment":"positive","sentiment_score":0.5879486252864202},{"text":"I really appreciate it.","start":422.29,"end":423.67,"sentiment":"positive","sentiment_score":0.6123511046171188}],"sentiment":"positive","sentiment_score":0.5171826843704496,"channel":0,"num_words":14,"start":419.65,"end":423.67},{"sentences":[{"text":"Yep.","start":423.84,"end":424.16,"sentiment":"neutral","sentiment_score":0.2180757373571396},{"text":"No worries, Andrew.","start":424.16,"end":425.19998,"sentiment":"neutral","sentiment_score":0.29458104570706684},{"text":"All good.","start":425.19998,"end":425.52,"sentiment":"positive","sentiment_score":0.45220619440078735},{"text":"Have a sweet","start":425.52,"end":426.16,"sentiment":"positive","sentiment_score":0.547418455282847}],"sentiment":"positive","sentiment_score":0.40538740323649514,"channel":1,"num_words":9,"start":423.84,"end":426.16},{"sentences":[{"text":"You","start":425.93286,"end":426.17285,"sentiment":"positive","sentiment_score":0.4729706943035126}],"sentiment":"positive","sentiment_score":0.4729706943035126,"channel":0,"num_words":1,"start":425.93286,"end":426.17285},{"sentences":[{"text":"and","start":426.16,"end":426.24,"sentiment":"positive","sentiment_score":0.5388175249099731}],"sentiment":"positive","sentiment_score":0.5388175249099731,"channel":1,"num_words":1,"start":426.16,"end":426.24},{"sentences":[{"text":"take","start":426.17285,"end":426.41287,"sentiment":"positive","sentiment_score":0.6165054440498352}],"sentiment":"positive","sentiment_score":0.6165054440498352,"channel":0,"num_words":1,"start":426.17285,"end":426.41287},{"sentences":[{"text":"lovely","start":426.24,"end":426.63998,"sentiment":"positive","sentiment_score":0.6374069452285767}],"sentiment":"positive","sentiment_score":0.6374069452285767,"channel":1,"num_words":1,"start":426.24,"end":426.63998},{"sentences":[{"text":"care.","start":426.41287,"end":426.91287,"sentiment":"positive","sentiment_score":0.529814600944519}],"sentiment":"positive","sentiment_score":0.529814600944519,"channel":0,"num_words":1,"start":426.41287,"end":426.91287},{"sentences":[{"text":"day.","start":426.63998,"end":427.12,"sentiment":"neutral","sentiment_score":0.32692551612854004},{"text":"Cheers.","start":427.12,"end":427.62,"sentiment":"positive","sentiment_score":0.35808104276657104}],"sentiment":"positive","sentiment_score":0.34250327944755554,"channel":1,"num_words":2,"start":426.63998,"end":427.62},{"sentences":[{"text":"Yeah.","start":427.61285,"end":427.85287,"sentiment":"neutral","sentiment_score":0.11863657832145692}],"sentiment":"neutral","sentiment_score":0.11863657832145692,"channel":0,"num_words":1,"start":427.61285,"end":427.85287},{"sentences":[{"text":"Yep.","start":427.75998,"end":428.25998,"sentiment":"neutral","sentiment_score":0.06627556681632996}],"sentiment":"neutral","sentiment_score":0.06627556681632996,"channel":1,"num_words":1,"start":427.75998,"end":428.25998},{"sentences":[{"text":"You too.","start":427.85287,"end":428.33286,"sentiment":"neutral","sentiment_score":0.23165544122457504},{"text":"Bye","start":428.33286,"end":428.49286,"sentiment":"neutral","sentiment_score":0.16253545880317688}],"sentiment":"neutral","sentiment_score":0.20861544708410898,"channel":0,"num_words":3,"start":427.85287,"end":428.49286},{"sentences":[{"text":"Yep.","start":428.47998,"end":428.97998,"sentiment":"neutral","sentiment_score":0.07986479252576828}],"sentiment":"neutral","sentiment_score":0.07986479252576828,"channel":1,"num_words":1,"start":428.47998,"end":428.97998},{"sentences":[{"text":"bye.","start":428.49286,"end":428.99286,"sentiment":"neutral","sentiment_score":0.093658447265625}],"sentiment":"neutral","sentiment_score":0.093658447265625,"channel":0,"num_words":1,"start":428.49286,"end":428.99286},{"sentences":[{"text":"Bye.","start":429.03998,"end":429.53998,"sentiment":"neutral","sentiment_score":-0.0973094254732132}],"sentiment":"neutral","sentiment_score":-0.0973094254732132,"channel":1,"num_words":1,"start":429.03998,"end":429.53998}]},"summary":{"result":"success","short":"The customer calls RBC Group and is directed to various options, including options for toners and technical support. The customer is then transferred to an IT department and is offered a demo for their cybersecurity team. The customer is given an email address to forward their information to and is informed that their company is a cybersecurity company."},"intents":{"segments":[{"text":"You're speaking with from RBC IT support desk. How can I help you? Oh, yes.","start_word":266,"end_word":280,"intents":[{"intent":"Help","confidence_score":0.009707718},{"intent":"Get assistance","confidence_score":0.024594149}]},{"text":"So pretty much what I can do is I can take your name and number so I can forward it to my supervisor. But beside that, I cannot do anything at the moment.","start_word":394,"end_word":426,"intents":[{"intent":"Take information","confidence_score":0.0036734904}]},{"text":"company's name is Vigilance. How do you spell it?","start_word":521,"end_word":529,"intents":[{"intent":"Provide company name","confidence_score":0.008550273}]},{"text":"What's your email address? Our email yeah.","start_word":558,"end_word":564,"intents":[{"intent":"Provide email address","confidence_score":0.030552091}]},{"text":"I have your details now. I'll forwarding this to my supervisor, and he will be in touch with you regarding this one. Okay? Oh, thank you.","start_word":627,"end_word":652,"intents":[{"intent":"Forward information","confidence_score":0.32774174},{"intent":"Assist","confidence_score":0.007539066}]},{"text":"And can I also have his first or his name so that I can have a note of this?","start_word":653,"end_word":671,"intents":[{"intent":"Take note","confidence_score":0.011220699}]}]},"sentiments":{"segments":[{"text":"Thank you for calling RBC Group.","start_word":0,"end_word":5,"sentiment":"positive","sentiment_score":0.3816324174404144},{"text":"To best direct your call, please listen to the following options as they have recently changed. Please note that your call may be recorded or monitored for training purposes. For toners, please press 1. For technical support, please press 2. For sales, please press 3. For accounts, please press 4. For all other inquiries, please press 5. Please note, your call will be recorded for quality and assurance purposes. Hi.","start_word":6,"end_word":75,"sentiment":"neutral","sentiment_score":0.038651809096336365},{"text":"Thank you for calling the Avacy. This is Katie speaking.","start_word":76,"end_word":85,"sentiment":"positive","sentiment_score":0.3708595037460327},{"text":"Oh, hi, Katie.","start_word":86,"end_word":88,"sentiment":"neutral","sentiment_score":0.17752748727798462},{"text":"Good day to you.","start_word":89,"end_word":92,"sentiment":"positive","sentiment_score":0.4055328369140625},{"text":"Katie, this is Andrew, and I was trying to get a hold of Scott. Scott? Let Yeah. me He see. is Scott from the IT department. Okay. Let me see what I can find. Do you have a last name? Oh, yeah. I'm sorry. That's Scott Holzberger. Let me see what I can find for you. One moment. Alright. Thank you. Oh, do you want me to spell out his surname? That's all good. Thank you, though. Okay. I can't quite find anyone in our system with that name, but I can go check with some other people. If you mind going on hold for one moment. Oh, yes. Thank you. I'll give this one moment. Hi. Thank you so much for holding. Uh-huh. Unfortunately, Scott no longer works here. But if you like, I can pass you through to our support or IT team who will also be able to help you. Oh, yeah.","start_word":93,"end_word":247,"sentiment":"neutral","sentiment_score":0.02038005366921425},{"text":"If it's okay. I really appreciate it.","start_word":248,"end_word":254,"sentiment":"positive","sentiment_score":0.4782056212425232},{"text":"No worries. Just one moment.","start_word":255,"end_word":259,"sentiment":"neutral","sentiment_score":0.2569975256919861},{"text":"Thank you.","start_word":260,"end_word":261,"sentiment":"positive","sentiment_score":0.43141183257102966},{"text":"Hi. Good afternoon. You're speaking with from RBC IT support desk. How can I help you? Oh, yes. Hi.","start_word":262,"end_word":280,"sentiment":"neutral","sentiment_score":0.09764860727285084},{"text":"Good day.","start_word":281,"end_word":282,"sentiment":"positive","sentiment_score":0.4282841086387634},{"text":"I was actually trying to get a hold of the IT department. Yeah. This is the RBC IT department. How can I help you? Oh, yeah.","start_word":283,"end_word":308,"sentiment":"neutral","sentiment_score":0.111648827791214},{"text":"Oh, nice. Thank you.","start_word":309,"end_word":312,"sentiment":"positive","sentiment_score":0.5773887634277344},{"text":"Yeah. I'm Andrew, and I'm from Andrew from Vigilance AI, and we're a cybersecurity company that helps small IT teams investigate more alerts without hiring more analysts. And, our AI security analyst works twenty four seven while having a human in the loop, automatically analyze the alerts, and provide a full audit trail. Would you be open for a quick demo to see if we can help your team? I'll I'm on the support deck, so I don't make such calls. So pretty much what I can do is I can take your name and number so I can forward it to my supervisor. But beside that, I cannot do anything at the moment. Oh, it's alright. Yeah. Or would it be better if I can send you our email? That way you can forward it to him, and maybe if he finds it helpful, you know, it won't be more he would be able to check us more thoroughly that way. What I can do is I can take your number, right, and your name and your company name, and I can forward it to my supervisor so he can be in touch with you. Is that alright? Oh, yeah.","start_word":313,"end_word":513,"sentiment":"neutral","sentiment_score":0.09843059629201888},{"text":"I can certainly give that.","start_word":514,"end_word":518,"sentiment":"positive","sentiment_score":0.3524410128593445},{"text":"Our Yep. company's name is Vigilance. How do you spell it? It's v I g I Yep. l e n Yep. s Yep. e L e n s e. Yep. a I. A I. Vigilance Yep. AI. Yep. K. What's your email address? Our email yeah. One moment. I'm just going to give you a more direct email from or you can just email me instead. Andrew@vigilance.aiDotai. At fijuance dot a I. Yep. That's that's full email address. Yeah. That's that's it. Andrew@vigilance.ai. And is this the number is right for to approach you again ending with 712? Oh, yeah. That would be the best number. 3712. Yeah. I have your details now. I'll forwarding this to my supervisor, and he will be in touch with you regarding this one. Okay? Oh, thank you. And can I also have his first or his name so that I can have a note of this?","start_word":519,"end_word":671,"sentiment":"neutral","sentiment_score":0.032367307936249215},{"text":"Unfortunately, I cannot disclose those information right like this from the call. So it's strictly like, above our policy level.","start_word":672,"end_word":691,"sentiment":"negative","sentiment_score":-0.3600415587425232},{"text":"So the best is No. It's only fair. thing I can do is I got your details, and I can forward it to the respective person. So that's all I can do from my end. Oh, it's all good.","start_word":692,"end_word":730,"sentiment":"neutral","sentiment_score":-0.06966196745634079},{"text":"Well, thank you for your assistance. I really appreciate it.","start_word":731,"end_word":740,"sentiment":"positive","sentiment_score":0.5855779647827148},{"text":"Yep. No worries, Andrew.","start_word":741,"end_word":744,"sentiment":"neutral","sentiment_score":0.2696543335914612},{"text":"All good. Have a sweet You and take lovely care.","start_word":745,"end_word":754,"sentiment":"positive","sentiment_score":0.5301283597946167},{"text":"day.","start_word":755,"end_word":755,"sentiment":"neutral","sentiment_score":0.32692551612854004},{"text":"Cheers.","start_word":756,"end_word":756,"sentiment":"positive","sentiment_score":0.35808104276657104},{"text":"Yeah. Yep. You too. Bye Yep. bye. Bye.","start_word":757,"end_word":764,"sentiment":"neutral","sentiment_score":0.1168575305491686}],"average":{"sentiment":"neutral","sentiment_score":0.07629202750308858}}}}