{"metadata":{"transaction_key":"deprecated","request_id":"019f1b18-912e-7b31-b3a8-844020c4d869","sha256":"aa774a1f9ea1e02cb5e7da3145079f6240f4d7a73426a41024a89c64dfafd9c0","created":"2026-07-01T00:33:44.950Z","duration":1960.9199,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":400,"output_tokens":55},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":465,"output_tokens":465},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":465,"output_tokens":2}},"results":{"channels":[{"alternatives":[{"transcript":"Hello. Good morning. This is Maureen. Headset. Not Uh-oh. Clear then. Okay. Super I mean, super Clear. Uh-oh. Uh-oh. B c. Mm-mm. Just familiar. Mhmm. Mm-mm. You see? The face smoke. Mm-mm. Uh-oh. Mm-mm. Doctor use. Uh-oh. Uh-oh. It's unapplicable. Email then. Guide failed your order upfront payment. Process like order website payment Mm-mm. Good luck. So at least no Uh-oh. At least so. '24. Mama, please. That's just me as a name. Mm-mm. Mm-mm. I guess they are American. Morning. Alright. Mm-mm. Mm-mm. Uh-uh. Prepared Nolahat. A tricycle. Okay. At least no. School or Jeep then if ever commute. Uh-oh. Uh-oh. Must prefer upgrade if ever. System unit laptop. Mm-mm. Storage. Mm-mm. No. Oh. Uh-oh. Let me bug you. Uh-oh. Let me bug you up. Henry. Uh-oh. Mm-mm. It's on the oil. Okay. Holidays applicable. Unless New Year Christmas to New Year. Almost a week then. YouTube lesson lesson about how to customer how to handle customer cartoons. Oh, after after five videos topic. Exam a b c d multiple choice.","confidence":0.83618164,"words":[{"word":"hello","start":1.1999999,"end":1.5999999,"confidence":0.9448242,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.103961244225502},{"word":"good","start":1.5999999,"end":1.8399999,"confidence":0.9941406,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.2855980098247528},{"word":"morning","start":1.8399999,"end":2.24,"confidence":1.0,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.2427340596914291},{"word":"this","start":2.24,"end":2.48,"confidence":0.9951172,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.10298797488212584},{"word":"is","start":2.48,"end":2.72,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.14426535367965698},{"word":"maureen","start":2.72,"end":3.22,"confidence":0.97526044,"punctuated_word":"Maureen.","sentiment":"neutral","sentiment_score":0.16315430402755737},{"word":"headset","start":203.105,"end":203.605,"confidence":0.43725586,"punctuated_word":"Headset.","sentiment":"neutral","sentiment_score":0.02932516299188137},{"word":"not","start":263.285,"end":263.785,"confidence":0.3642578,"punctuated_word":"Not","sentiment":"neutral","sentiment_score":-0.07792001962661743},{"word":"uh-oh","start":356.83002,"end":357.33002,"confidence":0.8713379,"punctuated_word":"Uh-oh.","sentiment":"neutral","sentiment_score":-0.13882170617580414},{"word":"clear","start":357.71002,"end":358.21002,"confidence":0.95703125,"punctuated_word":"Clear","sentiment":"neutral","sentiment_score":-0.1213788315653801},{"word":"then","start":358.27002,"end":358.77002,"confidence":0.9416504,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":-0.003411384299397469},{"word":"okay","start":361.23,"end":361.73,"confidence":0.7017822,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.13675862550735474},{"word":"super","start":368.75,"end":369.25,"confidence":0.40527344,"punctuated_word":"Super","sentiment":"neutral","sentiment_score":0.3090037703514099},{"word":"i","start":369.47,"end":369.55002,"confidence":0.48217773,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.1574050784111023},{"word":"mean","start":369.55002,"end":369.79,"confidence":0.79907227,"punctuated_word":"mean,","sentiment":"neutral","sentiment_score":0.19741281867027283},{"word":"super","start":369.79,"end":370.29,"confidence":0.80566406,"punctuated_word":"super","sentiment":"neutral","sentiment_score":0.31317776441574097},{"word":"clear","start":372.965,"end":373.465,"confidence":0.72436523,"punctuated_word":"Clear.","sentiment":"neutral","sentiment_score":0.2389459013938904},{"word":"uh-oh","start":463.915,"end":464.415,"confidence":0.77648926,"punctuated_word":"Uh-oh.","sentiment":"neutral","sentiment_score":0.042073220014572144},{"word":"uh-oh","start":476.49002,"end":476.99002,"confidence":0.83447266,"punctuated_word":"Uh-oh.","sentiment":"neutral","sentiment_score":0.013560548424720764},{"word":"b","start":480.81,"end":481.13,"confidence":0.46411133,"punctuated_word":"B","sentiment":"neutral","sentiment_score":0.00005723908543586731},{"word":"c","start":481.13,"end":481.63,"confidence":0.98779297,"punctuated_word":"c.","sentiment":"neutral","sentiment_score":0.007217231672257185},{"word":"mm-mm","start":545.955,"end":546.455,"confidence":0.8660644,"punctuated_word":"Mm-mm.","sentiment":"neutral","sentiment_score":0.024036487564444545},{"word":"just","start":556.835,"end":557.155,"confidence":0.3408203,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.11940598487854004},{"word":"familiar","start":557.155,"end":557.655,"confidence":0.92749023,"punctuated_word":"familiar.","sentiment":"neutral","sentiment_score":0.1571698933839798},{"word":"mhmm","start":588.9,"end":589.4,"confidence":0.7918701,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.019091615453362465},{"word":"mm-mm","start":593.18005,"end":593.68005,"confidence":0.83618164,"punctuated_word":"Mm-mm.","sentiment":"neutral","sentiment_score":-0.01847438327968121},{"word":"you","start":597.46,"end":597.62,"confidence":0.38916016,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.029307497665286064},{"word":"see","start":597.62,"end":598.12,"confidence":0.9050293,"punctuated_word":"see?","sentiment":"neutral","sentiment_score":-0.02707481384277344},{"word":"the","start":600.18005,"end":600.42004,"confidence":0.59033203,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.08384044468402863},{"word":"face","start":600.42004,"end":600.82,"confidence":0.95703125,"punctuated_word":"face","sentiment":"neutral","sentiment_score":-0.08558507263660431},{"word":"smoke","start":600.82,"end":601.32,"confidence":0.56536865,"punctuated_word":"smoke.","sentiment":"neutral","sentiment_score":-0.06704580783843994},{"word":"mm-mm","start":610.15497,"end":610.65497,"confidence":0.9520508,"punctuated_word":"Mm-mm.","sentiment":"neutral","sentiment_score":-0.0300301443785429},{"word":"uh-oh","start":644.64996,"end":645.14996,"confidence":0.8253174,"punctuated_word":"Uh-oh.","sentiment":"neutral","sentiment_score":-0.03742169588804245},{"word":"mm-mm","start":647.69,"end":647.76996,"confidence":0.8966797,"punctuated_word":"Mm-mm.","sentiment":"neutral","sentiment_score":-0.019385725259780884},{"word":"doctor","start":647.76996,"end":648.17,"confidence":0.45141602,"punctuated_word":"Doctor","sentiment":"neutral","sentiment_score":-0.03929491713643074},{"word":"use","start":648.17,"end":648.67,"confidence":0.6838379,"punctuated_word":"use.","sentiment":"neutral","sentiment_score":-0.03454948216676712},{"word":"uh-oh","start":656.205,"end":656.705,"confidence":0.8391113,"punctuated_word":"Uh-oh.","sentiment":"neutral","sentiment_score":-0.06066287308931351},{"word":"uh-oh","start":658.04504,"end":658.54504,"confidence":0.8305664,"punctuated_word":"Uh-oh.","sentiment":"neutral","sentiment_score":-0.09410446882247923},{"word":"it's","start":663.16504,"end":663.325,"confidence":0.87719727,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.1983468383550644},{"word":"unapplicable","start":663.325,"end":663.825,"confidence":0.88061523,"punctuated_word":"unapplicable.","sentiment":"neutral","sentiment_score":-0.18749678134918213},{"word":"email","start":696.625,"end":697.125,"confidence":0.45141602,"punctuated_word":"Email","sentiment":"neutral","sentiment_score":-0.14273332059383392},{"word":"then","start":697.185,"end":697.685,"confidence":0.61608887,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":-0.10609812289476396},{"word":"guide","start":698.01,"end":698.25,"confidence":0.23925781,"punctuated_word":"Guide","sentiment":"neutral","sentiment_score":-0.16641919314861298},{"word":"failed","start":698.25,"end":698.73004,"confidence":0.8432617,"punctuated_word":"failed","sentiment":"neutral","sentiment_score":-0.15563896298408508},{"word":"your","start":698.73004,"end":698.89,"confidence":0.5004883,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.1996188908815384},{"word":"order","start":698.89,"end":699.39,"confidence":0.9951172,"punctuated_word":"order","sentiment":"neutral","sentiment_score":-0.2026500105857849},{"word":"upfront","start":699.77,"end":700.27,"confidence":0.3635254,"punctuated_word":"upfront","sentiment":"neutral","sentiment_score":-0.18393051624298096},{"word":"payment","start":700.81,"end":701.31,"confidence":0.7553711,"punctuated_word":"payment.","sentiment":"neutral","sentiment_score":-0.1812254935503006},{"word":"process","start":702.41003,"end":702.91003,"confidence":0.2529297,"punctuated_word":"Process","sentiment":"neutral","sentiment_score":-0.11718668788671494},{"word":"like","start":705.13,"end":705.29004,"confidence":0.15209961,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.10266879200935364},{"word":"order","start":705.29004,"end":705.69,"confidence":0.625,"punctuated_word":"order","sentiment":"neutral","sentiment_score":-0.08139703422784805},{"word":"website","start":705.69,"end":706.19,"confidence":0.671875,"punctuated_word":"website","sentiment":"neutral","sentiment_score":-0.09990471601486206},{"word":"payment","start":709.85004,"end":710.35004,"confidence":0.55126953,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":-0.06845932453870773},{"word":"mm-mm","start":984.39,"end":984.89,"confidence":0.8455566,"punctuated_word":"Mm-mm.","sentiment":"neutral","sentiment_score":-0.052108656615018845},{"word":"good","start":987.02997,"end":987.52997,"confidence":0.4177246,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.11966411769390106},{"word":"luck","start":988.07,"end":988.57,"confidence":0.97387695,"punctuated_word":"luck.","sentiment":"neutral","sentiment_score":0.048854682594537735},{"word":"so","start":992.63,"end":993.13,"confidence":0.32348633,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.09373658895492554},{"word":"at","start":996.54,"end":996.79,"confidence":0.44091797,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.11865156888961792},{"word":"least","start":996.79,"end":997.02997,"confidence":0.99316406,"punctuated_word":"least","sentiment":"neutral","sentiment_score":-0.2065439820289612},{"word":"no","start":997.02997,"end":997.52997,"confidence":0.68066406,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.10662203282117844},{"word":"uh-oh","start":1001.235,"end":1001.735,"confidence":0.9211426,"punctuated_word":"Uh-oh.","sentiment":"neutral","sentiment_score":-0.1488397717475891},{"word":"at","start":1035.405,"end":1035.645,"confidence":0.35546875,"punctuated_word":"At","sentiment":"neutral","sentiment_score":-0.1178712546825409},{"word":"least","start":1035.645,"end":1036.045,"confidence":0.98828125,"punctuated_word":"least","sentiment":"neutral","sentiment_score":-0.10134293138980864},{"word":"so","start":1036.045,"end":1036.545,"confidence":0.810791,"punctuated_word":"so.","sentiment":"neutral","sentiment_score":-0.05393426865339279},{"word":"'24","start":1096.805,"end":1097.545,"confidence":0.6419678,"punctuated_word":"'24.","sentiment":"neutral","sentiment_score":-0.018945757299661636},{"word":"mama","start":1206.31,"end":1206.81,"confidence":0.5148926,"punctuated_word":"Mama,","sentiment":"neutral","sentiment_score":-0.013940509408712389},{"word":"please","start":1216.0701,"end":1216.4701,"confidence":0.75390625,"punctuated_word":"please.","sentiment":"neutral","sentiment_score":-0.009810125455260277},{"word":"that's","start":1216.4701,"end":1216.7101,"confidence":0.5234375,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.03827944025397301},{"word":"just","start":1216.7101,"end":1216.9501,"confidence":0.9770508,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.04247463122010231},{"word":"me","start":1216.9501,"end":1217.1901,"confidence":0.89746094,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.03733602911233902},{"word":"as","start":1217.1901,"end":1217.3501,"confidence":0.6147461,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.026663601398468018},{"word":"a","start":1217.3501,"end":1217.51,"confidence":0.9604492,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.039838261902332306},{"word":"name","start":1217.51,"end":1218.01,"confidence":0.9616699,"punctuated_word":"name.","sentiment":"neutral","sentiment_score":-0.04199910908937454},{"word":"mm-mm","start":1274.625,"end":1275.125,"confidence":0.8881836,"punctuated_word":"Mm-mm.","sentiment":"neutral","sentiment_score":-0.010716062039136888},{"word":"mm-mm","start":1280.905,"end":1281.405,"confidence":0.87509763,"punctuated_word":"Mm-mm.","sentiment":"neutral","sentiment_score":-0.011669381521642208},{"word":"i","start":1287.185,"end":1287.345,"confidence":0.59277344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.03917672112584114},{"word":"guess","start":1287.345,"end":1287.585,"confidence":0.93847656,"punctuated_word":"guess","sentiment":"neutral","sentiment_score":-0.03242017701268196},{"word":"they","start":1287.585,"end":1287.745,"confidence":0.6791992,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.03761722147464752},{"word":"are","start":1287.745,"end":1287.985,"confidence":0.7421875,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.02974448725581169},{"word":"american","start":1287.985,"end":1288.485,"confidence":0.9772949,"punctuated_word":"American.","sentiment":"neutral","sentiment_score":-0.020804788917303085},{"word":"morning","start":1338.145,"end":1338.645,"confidence":0.515625,"punctuated_word":"Morning.","sentiment":"neutral","sentiment_score":0.014694632031023502},{"word":"alright","start":1347.35,"end":1347.85,"confidence":0.83447266,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.03143499791622162},{"word":"mm-mm","start":1373.295,"end":1373.375,"confidence":0.9307617,"punctuated_word":"Mm-mm.","sentiment":"neutral","sentiment_score":0.01420055516064167},{"word":"mm-mm","start":1373.375,"end":1373.875,"confidence":0.9,"punctuated_word":"Mm-mm.","sentiment":"neutral","sentiment_score":0.00933820754289627},{"word":"uh-uh","start":1381.08,"end":1381.58,"confidence":0.8233032,"punctuated_word":"Uh-uh.","sentiment":"neutral","sentiment_score":0.012663878500461578},{"word":"prepared","start":1381.72,"end":1382.22,"confidence":0.5126953,"punctuated_word":"Prepared","sentiment":"neutral","sentiment_score":0.03200854733586311},{"word":"nolahat","start":1382.28,"end":1382.78,"confidence":0.7368164,"punctuated_word":"Nolahat.","sentiment":"neutral","sentiment_score":0.038172438740730286},{"word":"a","start":1398.285,"end":1398.4451,"confidence":0.3486328,"punctuated_word":"A","sentiment":"neutral","sentiment_score":0.02833581529557705},{"word":"tricycle","start":1398.4451,"end":1398.9451,"confidence":0.9305013,"punctuated_word":"tricycle.","sentiment":"neutral","sentiment_score":0.027111705392599102},{"word":"okay","start":1407.73,"end":1408.21,"confidence":0.77319336,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.006641106680035591},{"word":"at","start":1408.21,"end":1408.45,"confidence":0.97509766,"punctuated_word":"At","sentiment":"neutral","sentiment_score":-0.015590805560350418},{"word":"least","start":1408.45,"end":1408.69,"confidence":1.0,"punctuated_word":"least","sentiment":"neutral","sentiment_score":-0.04284974932670593},{"word":"no","start":1408.69,"end":1409.19,"confidence":0.7324219,"punctuated_word":"no.","sentiment":"neutral","sentiment_score":-0.01788054034113884},{"word":"school","start":1411.97,"end":1412.2899,"confidence":0.65283203,"punctuated_word":"School","sentiment":"neutral","sentiment_score":-0.018999239429831505},{"word":"or","start":1412.2899,"end":1412.53,"confidence":0.28344727,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.025983240455389023},{"word":"jeep","start":1412.53,"end":1412.77,"confidence":0.22570801,"punctuated_word":"Jeep","sentiment":"neutral","sentiment_score":-0.016033560037612915},{"word":"then","start":1412.77,"end":1413.09,"confidence":0.9267578,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.024661920964717865},{"word":"if","start":1413.09,"end":1413.33,"confidence":0.5917969,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.026134245097637177},{"word":"ever","start":1413.33,"end":1413.57,"confidence":0.94628906,"punctuated_word":"ever","sentiment":"neutral","sentiment_score":-0.014357786625623705},{"word":"commute","start":1413.57,"end":1414.07,"confidence":0.9238281,"punctuated_word":"commute.","sentiment":"neutral","sentiment_score":-0.01874716021120548},{"word":"uh-oh","start":1462.02,"end":1462.52,"confidence":0.87927246,"punctuated_word":"Uh-oh.","sentiment":"neutral","sentiment_score":-0.010430453345179558},{"word":"uh-oh","start":1627.9,"end":1628.38,"confidence":0.8049927,"punctuated_word":"Uh-oh.","sentiment":"neutral","sentiment_score":-0.023142393678426743},{"word":"must","start":1628.38,"end":1628.86,"confidence":0.1796875,"punctuated_word":"Must","sentiment":"neutral","sentiment_score":-0.07031655311584473},{"word":"prefer","start":1628.86,"end":1629.36,"confidence":0.9111328,"punctuated_word":"prefer","sentiment":"neutral","sentiment_score":-0.06478957831859589},{"word":"upgrade","start":1630.06,"end":1630.56,"confidence":0.8984375,"punctuated_word":"upgrade","sentiment":"neutral","sentiment_score":0.000687822699546814},{"word":"if","start":1630.7001,"end":1630.86,"confidence":0.8461914,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.041184231638908386},{"word":"ever","start":1630.86,"end":1631.36,"confidence":0.7739258,"punctuated_word":"ever.","sentiment":"neutral","sentiment_score":-0.02802307903766632},{"word":"system","start":1634.3,"end":1634.62,"confidence":0.6503906,"punctuated_word":"System","sentiment":"neutral","sentiment_score":-0.013847120106220244},{"word":"unit","start":1634.62,"end":1635.12,"confidence":0.9453125,"punctuated_word":"unit","sentiment":"neutral","sentiment_score":-0.006594069302082062},{"word":"laptop","start":1638.3,"end":1638.8,"confidence":0.6159668,"punctuated_word":"laptop.","sentiment":"neutral","sentiment_score":-0.008782440796494484},{"word":"mm-mm","start":1691.8201,"end":1692.3201,"confidence":0.842041,"punctuated_word":"Mm-mm.","sentiment":"neutral","sentiment_score":-0.00016850717656780034},{"word":"storage","start":1692.38,"end":1692.88,"confidence":0.81933594,"punctuated_word":"Storage.","sentiment":"neutral","sentiment_score":-0.00761143583804369},{"word":"mm-mm","start":1693.42,"end":1693.92,"confidence":0.9488281,"punctuated_word":"Mm-mm.","sentiment":"neutral","sentiment_score":-0.012037848122417929},{"word":"no","start":1704.395,"end":1704.895,"confidence":0.8791504,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.0716424211859703},{"word":"oh","start":1721.75,"end":1722.25,"confidence":0.6867676,"punctuated_word":"Oh.","sentiment":"neutral","sentiment_score":-0.07045023143291473},{"word":"uh-oh","start":1755.075,"end":1755.575,"confidence":0.9180908,"punctuated_word":"Uh-oh.","sentiment":"neutral","sentiment_score":-0.09893442690372468},{"word":"let","start":1764.9149,"end":1765.235,"confidence":0.15649414,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":-0.17664459347724917},{"word":"me","start":1765.235,"end":1765.315,"confidence":0.80615234,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.16584712266921997},{"word":"bug","start":1765.315,"end":1765.815,"confidence":0.9316406,"punctuated_word":"bug","sentiment":"neutral","sentiment_score":-0.11615964025259018},{"word":"you","start":1766.5549,"end":1767.0549,"confidence":0.9797363,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":-0.15163356065750122},{"word":"uh-oh","start":1767.7949,"end":1768.115,"confidence":0.8770752,"punctuated_word":"Uh-oh.","sentiment":"neutral","sentiment_score":-0.0956125259399414},{"word":"let","start":1768.115,"end":1768.355,"confidence":0.6533203,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":-0.09515969455242156},{"word":"me","start":1768.355,"end":1768.4349,"confidence":0.9863281,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.08657889068126678},{"word":"bug","start":1768.4349,"end":1768.6749,"confidence":0.99609375,"punctuated_word":"bug","sentiment":"neutral","sentiment_score":-0.07278189063072205},{"word":"you","start":1768.6749,"end":1768.9149,"confidence":0.96777344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.11097322404384612},{"word":"up","start":1768.9149,"end":1769.4149,"confidence":0.87597656,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":-0.08231937885284424},{"word":"henry","start":1786.065,"end":1786.565,"confidence":0.9123535,"punctuated_word":"Henry.","sentiment":"neutral","sentiment_score":-0.049659498035907745},{"word":"uh-oh","start":1790.3049,"end":1790.8049,"confidence":0.90722656,"punctuated_word":"Uh-oh.","sentiment":"neutral","sentiment_score":-0.03757420554757118},{"word":"mm-mm","start":1791.4249,"end":1791.9249,"confidence":0.9448242,"punctuated_word":"Mm-mm.","sentiment":"neutral","sentiment_score":-0.02475764788687229},{"word":"it's","start":1798.3049,"end":1798.5449,"confidence":0.6230469,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.04427221417427063},{"word":"on","start":1798.5449,"end":1798.705,"confidence":0.48291016,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.03333616629242897},{"word":"the","start":1798.705,"end":1798.865,"confidence":0.95947266,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04332352802157402},{"word":"oil","start":1798.865,"end":1799.365,"confidence":0.99121094,"punctuated_word":"oil.","sentiment":"neutral","sentiment_score":-0.03847155719995499},{"word":"okay","start":1814.5751,"end":1814.9751,"confidence":0.6414795,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.02829352393746376},{"word":"holidays","start":1814.9751,"end":1815.4751,"confidence":0.60668945,"punctuated_word":"Holidays","sentiment":"neutral","sentiment_score":-0.04335816949605942},{"word":"applicable","start":1815.935,"end":1816.435,"confidence":0.7026367,"punctuated_word":"applicable.","sentiment":"neutral","sentiment_score":-0.05006363242864609},{"word":"unless","start":1818.0151,"end":1818.5151,"confidence":0.9291992,"punctuated_word":"Unless","sentiment":"neutral","sentiment_score":-0.07143669575452805},{"word":"new","start":1820.0951,"end":1820.255,"confidence":0.6645508,"punctuated_word":"New","sentiment":"neutral","sentiment_score":-0.09906085580587388},{"word":"year","start":1820.255,"end":1820.655,"confidence":0.9482422,"punctuated_word":"Year","sentiment":"neutral","sentiment_score":-0.10623141378164291},{"word":"christmas","start":1821.055,"end":1821.555,"confidence":0.6196289,"punctuated_word":"Christmas","sentiment":"neutral","sentiment_score":-0.10503269731998444},{"word":"to","start":1821.8551,"end":1822.015,"confidence":0.9790039,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.09774654358625412},{"word":"new","start":1822.015,"end":1822.0951,"confidence":0.9741211,"punctuated_word":"New","sentiment":"neutral","sentiment_score":-0.09682131558656693},{"word":"year","start":1822.0951,"end":1822.5951,"confidence":0.67749023,"punctuated_word":"Year.","sentiment":"neutral","sentiment_score":-0.0935368686914444},{"word":"almost","start":1826.9751,"end":1827.4751,"confidence":0.6591797,"punctuated_word":"Almost","sentiment":"neutral","sentiment_score":-0.061677686870098114},{"word":"a","start":1827.6951,"end":1827.935,"confidence":0.99316406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.07035577297210693},{"word":"week","start":1827.935,"end":1828.435,"confidence":0.99902344,"punctuated_word":"week","sentiment":"neutral","sentiment_score":-0.06766675412654877},{"word":"then","start":1828.895,"end":1829.395,"confidence":0.5880127,"punctuated_word":"then.","sentiment":"neutral","sentiment_score":-0.06923821568489075},{"word":"youtube","start":1889.34,"end":1889.84,"confidence":0.6142578,"punctuated_word":"YouTube","sentiment":"neutral","sentiment_score":-0.025144632905721664},{"word":"lesson","start":1892.3,"end":1892.78,"confidence":0.79052734,"punctuated_word":"lesson","sentiment":"neutral","sentiment_score":-0.015090003609657288},{"word":"lesson","start":1892.78,"end":1893.28,"confidence":0.9404297,"punctuated_word":"lesson","sentiment":"neutral","sentiment_score":-0.017466451972723007},{"word":"about","start":1893.34,"end":1893.74,"confidence":0.9892578,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.04490344598889351},{"word":"how","start":1893.74,"end":1894.06,"confidence":0.9970703,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.02831750363111496},{"word":"to","start":1894.06,"end":1894.14,"confidence":0.93603516,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.02275439351797104},{"word":"customer","start":1894.14,"end":1894.62,"confidence":0.9707031,"punctuated_word":"customer","sentiment":"neutral","sentiment_score":-0.006469566375017166},{"word":"how","start":1894.7001,"end":1895.02,"confidence":0.96435547,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.016205094754695892},{"word":"to","start":1895.02,"end":1895.1,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.029354985803365707},{"word":"handle","start":1895.1,"end":1895.58,"confidence":0.99902344,"punctuated_word":"handle","sentiment":"neutral","sentiment_score":-0.026594847440719604},{"word":"customer","start":1895.58,"end":1896.08,"confidence":0.9248047,"punctuated_word":"customer","sentiment":"neutral","sentiment_score":-0.02640129253268242},{"word":"cartoons","start":1897.74,"end":1898.24,"confidence":0.6813965,"punctuated_word":"cartoons.","sentiment":"neutral","sentiment_score":-0.033781662583351135},{"word":"oh","start":1919.95,"end":1920.45,"confidence":0.68066406,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.002589506097137928},{"word":"after","start":1923.5499,"end":1923.87,"confidence":0.9472656,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.012050442397594452},{"word":"after","start":1923.87,"end":1924.11,"confidence":0.7675781,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.009276922792196274},{"word":"five","start":1924.11,"end":1924.35,"confidence":0.98535156,"punctuated_word":"five","sentiment":"neutral","sentiment_score":-0.004364851862192154},{"word":"videos","start":1924.35,"end":1924.85,"confidence":0.98828125,"punctuated_word":"videos","sentiment":"neutral","sentiment_score":0.010354973375797272},{"word":"topic","start":1926.0299,"end":1926.5299,"confidence":0.61242676,"punctuated_word":"topic.","sentiment":"neutral","sentiment_score":-0.005891310982406139},{"word":"exam","start":1927.07,"end":1927.57,"confidence":0.5419922,"punctuated_word":"Exam","sentiment":"neutral","sentiment_score":-0.024014145135879517},{"word":"a","start":1927.71,"end":1927.87,"confidence":0.3720703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.003851291723549366},{"word":"b","start":1927.87,"end":1928.0299,"confidence":0.7167969,"punctuated_word":"b","sentiment":"neutral","sentiment_score":-0.0013469206169247627},{"word":"c","start":1928.0299,"end":1928.5299,"confidence":0.99902344,"punctuated_word":"c","sentiment":"neutral","sentiment_score":-0.0010407897643744946},{"word":"d","start":1928.98,"end":1929.23,"confidence":0.8911133,"punctuated_word":"d","sentiment":"neutral","sentiment_score":-0.0019446182996034624},{"word":"multiple","start":1929.23,"end":1929.63,"confidence":0.97802734,"punctuated_word":"multiple","sentiment":"neutral","sentiment_score":0.0001592058688402176},{"word":"choice","start":1929.63,"end":1930.13,"confidence":0.8457031,"punctuated_word":"choice.","sentiment":"neutral","sentiment_score":-0.006871357094496489}],"paragraphs":{"transcript":"\nHello. Good morning. This is Maureen. Headset. Not Uh-oh.\n\nClear then. Okay. Super I mean, super Clear. Uh-oh. Uh-oh.\n\nB c. Mm-mm. Just familiar. Mhmm. Mm-mm.\n\nYou see? The face smoke. Mm-mm. Uh-oh. Mm-mm.\n\nDoctor use. Uh-oh. Uh-oh. It's unapplicable. Email then.\n\nGuide failed your order upfront payment. Process like order website payment Mm-mm. Good luck. So at least no Uh-oh. At least so.\n\n'24. Mama, please. That's just me as a name. Mm-mm. Mm-mm.\n\nI guess they are American. Morning. Alright. Mm-mm. Mm-mm.\n\nUh-uh. Prepared Nolahat. A tricycle. Okay. At least no.\n\nSchool or Jeep then if ever commute. Uh-oh. Uh-oh. Must prefer upgrade if ever. System unit laptop.\n\nMm-mm. Storage. Mm-mm. No. Oh.\n\nUh-oh. Let me bug you. Uh-oh. Let me bug you up. Henry.\n\nUh-oh. Mm-mm. It's on the oil. Okay. Holidays applicable.\n\nUnless New Year Christmas to New Year. Almost a week then. YouTube lesson lesson about how to customer how to handle customer cartoons. Oh, after after five videos topic. Exam a b c d multiple choice.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.1999999,"end":1.5999999,"sentiment":"neutral","sentiment_score":0.103961244225502},{"text":"Good morning.","start":1.5999999,"end":2.24,"sentiment":"neutral","sentiment_score":0.264166034758091},{"text":"This is Maureen.","start":2.24,"end":3.22,"sentiment":"neutral","sentiment_score":0.13680254419644675},{"text":"Headset.","start":203.105,"end":203.605,"sentiment":"neutral","sentiment_score":0.02932516299188137},{"text":"Not Uh-oh.","start":263.285,"end":357.33002,"sentiment":"neutral","sentiment_score":-0.10837086290121078}],"sentiment":"neutral","sentiment_score":0.09503159816894266,"num_words":9,"start":1.1999999,"end":357.33002},{"sentences":[{"text":"Clear then.","start":357.71002,"end":358.77002,"sentiment":"neutral","sentiment_score":-0.06239510793238878},{"text":"Okay.","start":361.23,"end":361.73,"sentiment":"neutral","sentiment_score":0.13675862550735474},{"text":"Super I mean, super Clear.","start":368.75,"end":373.465,"sentiment":"neutral","sentiment_score":0.24318906664848328},{"text":"Uh-oh.","start":463.915,"end":464.415,"sentiment":"neutral","sentiment_score":0.042073220014572144},{"text":"Uh-oh.","start":476.49002,"end":476.99002,"sentiment":"neutral","sentiment_score":0.013560548424720764}],"sentiment":"neutral","sentiment_score":0.12835475113242864,"num_words":10,"start":357.71002,"end":476.99002},{"sentences":[{"text":"B c.","start":480.81,"end":481.63,"sentiment":"neutral","sentiment_score":0.003637235378846526},{"text":"Mm-mm.","start":545.955,"end":546.455,"sentiment":"neutral","sentiment_score":0.024036487564444545},{"text":"Just familiar.","start":556.835,"end":557.655,"sentiment":"neutral","sentiment_score":0.13828793913125992},{"text":"Mhmm.","start":588.9,"end":589.4,"sentiment":"neutral","sentiment_score":-0.019091615453362465},{"text":"Mm-mm.","start":593.18005,"end":593.68005,"sentiment":"neutral","sentiment_score":-0.01847438327968121}],"sentiment":"neutral","sentiment_score":0.038617262550230534,"num_words":7,"start":480.81,"end":593.68005},{"sentences":[{"text":"You see?","start":597.46,"end":598.12,"sentiment":"neutral","sentiment_score":-0.02819115575402975},{"text":"The face smoke.","start":600.18005,"end":601.32,"sentiment":"neutral","sentiment_score":-0.07882377505302429},{"text":"Mm-mm.","start":610.15497,"end":610.65497,"sentiment":"neutral","sentiment_score":-0.0300301443785429},{"text":"Uh-oh.","start":644.64996,"end":645.14996,"sentiment":"neutral","sentiment_score":-0.03742169588804245},{"text":"Mm-mm.","start":647.69,"end":647.76996,"sentiment":"neutral","sentiment_score":-0.019385725259780884}],"sentiment":"neutral","sentiment_score":-0.047461400274187326,"num_words":8,"start":597.46,"end":647.76996},{"sentences":[{"text":"Doctor use.","start":647.76996,"end":648.67,"sentiment":"neutral","sentiment_score":-0.03692219965159893},{"text":"Uh-oh.","start":656.205,"end":656.705,"sentiment":"neutral","sentiment_score":-0.06066287308931351},{"text":"Uh-oh.","start":658.04504,"end":658.54504,"sentiment":"neutral","sentiment_score":-0.09410446882247923},{"text":"It's unapplicable.","start":663.16504,"end":663.825,"sentiment":"neutral","sentiment_score":-0.19292180985212326},{"text":"Email then.","start":696.625,"end":697.685,"sentiment":"neutral","sentiment_score":-0.12441572174429893}],"sentiment":"neutral","sentiment_score":-0.10791085055097938,"num_words":8,"start":647.76996,"end":697.685},{"sentences":[{"text":"Guide failed your order upfront payment.","start":698.01,"end":701.31,"sentiment":"neutral","sentiment_score":-0.18158051123221716},{"text":"Process like order website payment Mm-mm.","start":702.41003,"end":984.89,"sentiment":"neutral","sentiment_score":-0.0869542018820842},{"text":"Good luck.","start":987.02997,"end":988.57,"sentiment":"neutral","sentiment_score":0.0842594001442194},{"text":"So at least no Uh-oh.","start":992.63,"end":1001.735,"sentiment":"neutral","sentiment_score":-0.13487878888845445},{"text":"At least so.","start":1035.405,"end":1036.545,"sentiment":"neutral","sentiment_score":-0.09104948490858078}],"sentiment":"neutral","sentiment_score":-0.10864690352569926,"num_words":22,"start":698.01,"end":1036.545},{"sentences":[{"text":"'24.","start":1096.805,"end":1097.545,"sentiment":"neutral","sentiment_score":-0.018945757299661636},{"text":"Mama, please.","start":1206.31,"end":1216.4701,"sentiment":"neutral","sentiment_score":-0.011875317431986332},{"text":"That's just me as a name.","start":1216.4701,"end":1218.01,"sentiment":"neutral","sentiment_score":-0.037765178829431534},{"text":"Mm-mm.","start":1274.625,"end":1275.125,"sentiment":"neutral","sentiment_score":-0.010716062039136888},{"text":"Mm-mm.","start":1280.905,"end":1281.405,"sentiment":"neutral","sentiment_score":-0.011669381521642208}],"sentiment":"neutral","sentiment_score":-0.026515718972818417,"num_words":11,"start":1096.805,"end":1281.405},{"sentences":[{"text":"I guess they are American.","start":1287.185,"end":1288.485,"sentiment":"neutral","sentiment_score":-0.03195267915725708},{"text":"Morning.","start":1338.145,"end":1338.645,"sentiment":"neutral","sentiment_score":0.014694632031023502},{"text":"Alright.","start":1347.35,"end":1347.85,"sentiment":"neutral","sentiment_score":0.03143499791622162},{"text":"Mm-mm.","start":1373.295,"end":1373.375,"sentiment":"neutral","sentiment_score":0.01420055516064167},{"text":"Mm-mm.","start":1373.375,"end":1373.875,"sentiment":"neutral","sentiment_score":0.00933820754289627}],"sentiment":"neutral","sentiment_score":-0.010010555903944705,"num_words":9,"start":1287.185,"end":1373.875},{"sentences":[{"text":"Uh-uh.","start":1381.08,"end":1381.58,"sentiment":"neutral","sentiment_score":0.012663878500461578},{"text":"Prepared Nolahat.","start":1381.72,"end":1382.78,"sentiment":"neutral","sentiment_score":0.0350904930382967},{"text":"A tricycle.","start":1398.285,"end":1398.9451,"sentiment":"neutral","sentiment_score":0.027723760344088078},{"text":"Okay.","start":1407.73,"end":1408.21,"sentiment":"neutral","sentiment_score":0.006641106680035591},{"text":"At least no.","start":1408.21,"end":1409.19,"sentiment":"neutral","sentiment_score":-0.025440365076065063}],"sentiment":"neutral","sentiment_score":0.0076235996352301705,"num_words":9,"start":1381.08,"end":1409.19},{"sentences":[{"text":"School or Jeep then if ever commute.","start":1411.97,"end":1414.07,"sentiment":"neutral","sentiment_score":-0.020702450403145382},{"text":"Uh-oh.","start":1462.02,"end":1462.52,"sentiment":"neutral","sentiment_score":-0.010430453345179558},{"text":"Uh-oh.","start":1627.9,"end":1628.38,"sentiment":"neutral","sentiment_score":-0.023142393678426743},{"text":"Must prefer upgrade if ever.","start":1628.38,"end":1631.36,"sentiment":"neutral","sentiment_score":-0.0407251238822937},{"text":"System unit laptop.","start":1634.3,"end":1638.8,"sentiment":"neutral","sentiment_score":-0.009741210068265596}],"sentiment":"neutral","sentiment_score":-0.024196426438934663,"num_words":17,"start":1411.97,"end":1638.8},{"sentences":[{"text":"Mm-mm.","start":1691.8201,"end":1692.3201,"sentiment":"neutral","sentiment_score":-0.00016850717656780034},{"text":"Storage.","start":1692.38,"end":1692.88,"sentiment":"neutral","sentiment_score":-0.00761143583804369},{"text":"Mm-mm.","start":1693.42,"end":1693.92,"sentiment":"neutral","sentiment_score":-0.012037848122417929},{"text":"No.","start":1704.395,"end":1704.895,"sentiment":"neutral","sentiment_score":-0.0716424211859703},{"text":"Oh.","start":1721.75,"end":1722.25,"sentiment":"neutral","sentiment_score":-0.07045023143291473}],"sentiment":"neutral","sentiment_score":-0.03238208875118289,"num_words":5,"start":1691.8201,"end":1722.25},{"sentences":[{"text":"Uh-oh.","start":1755.075,"end":1755.575,"sentiment":"neutral","sentiment_score":-0.09893442690372468},{"text":"Let me bug you.","start":1764.9149,"end":1767.0549,"sentiment":"neutral","sentiment_score":-0.15257122926414013},{"text":"Uh-oh.","start":1767.7949,"end":1768.115,"sentiment":"neutral","sentiment_score":-0.0956125259399414},{"text":"Let me bug you up.","start":1768.115,"end":1769.4149,"sentiment":"neutral","sentiment_score":-0.08956261575222016},{"text":"Henry.","start":1786.065,"end":1786.565,"sentiment":"neutral","sentiment_score":-0.049659498035907745}],"sentiment":"neutral","sentiment_score":-0.10852537055810292,"num_words":12,"start":1755.075,"end":1786.565},{"sentences":[{"text":"Uh-oh.","start":1790.3049,"end":1790.8049,"sentiment":"neutral","sentiment_score":-0.03757420554757118},{"text":"Mm-mm.","start":1791.4249,"end":1791.9249,"sentiment":"neutral","sentiment_score":-0.02475764788687229},{"text":"It's on the oil.","start":1798.3049,"end":1799.365,"sentiment":"neutral","sentiment_score":-0.03985086642205715},{"text":"Okay.","start":1814.5751,"end":1814.9751,"sentiment":"neutral","sentiment_score":-0.02829352393746376},{"text":"Holidays applicable.","start":1814.9751,"end":1816.435,"sentiment":"neutral","sentiment_score":-0.04671090096235275}],"sentiment":"neutral","sentiment_score":-0.03816118277609348,"num_words":9,"start":1790.3049,"end":1816.435},{"sentences":[{"text":"Unless New Year Christmas to New Year.","start":1818.0151,"end":1822.5951,"sentiment":"neutral","sentiment_score":-0.09569519864661354},{"text":"Almost a week then.","start":1826.9751,"end":1829.395,"sentiment":"neutral","sentiment_score":-0.06723460741341114},{"text":"YouTube lesson lesson about how to customer how to handle customer cartoons.","start":1889.34,"end":1898.24,"sentiment":"neutral","sentiment_score":-0.02437365675965945},{"text":"Oh, after after five videos topic.","start":1919.95,"end":1926.5299,"sentiment":"neutral","sentiment_score":-0.0039696767926216125},{"text":"Exam a b c d multiple choice.","start":1927.07,"end":1930.13,"sentiment":"neutral","sentiment_score":-0.005558559537998268}],"sentiment":"neutral","sentiment_score":-0.0359449077449325,"num_words":36,"start":1818.0151,"end":1930.13}]}}]},{"alternatives":[{"transcript":"Yes. I I also said thank you. You just signed up in our Facebook ad for the holiday voucher. Because I have the holiday voucher. I I don't remember signing up for any holiday voucher. I said yeah. But but it's okay. I'm I'm at work. Can you call back? And customer relations when talking to customers over the phone. These are exams that need to be completed. These are exams that need to be completed.","confidence":0.97509766,"words":[{"word":"yes","start":555.97,"end":556.47,"confidence":0.54174805,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.09464244544506072},{"word":"i","start":558.77,"end":558.93,"confidence":0.546875,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.2722282111644745},{"word":"i","start":558.93,"end":559.01,"confidence":0.29638672,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.2971019148826599},{"word":"also","start":559.01,"end":559.33,"confidence":0.8071289,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.30286189913749695},{"word":"said","start":559.33,"end":559.65,"confidence":0.8041992,"punctuated_word":"said","sentiment":"neutral","sentiment_score":0.3107835352420807},{"word":"thank","start":559.65,"end":559.97,"confidence":0.67285156,"punctuated_word":"thank","sentiment":"positive","sentiment_score":0.42915865778923035},{"word":"you","start":559.97,"end":560.47,"confidence":0.79467773,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.4290708899497986},{"word":"you","start":560.85,"end":561.17,"confidence":0.68896484,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.1582002341747284},{"word":"just","start":561.17,"end":561.67,"confidence":0.96777344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.2035188376903534},{"word":"signed","start":563.33,"end":563.65,"confidence":0.36328125,"punctuated_word":"signed","sentiment":"neutral","sentiment_score":0.18114005029201508},{"word":"up","start":563.65,"end":564.15,"confidence":0.99609375,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.24566082656383512},{"word":"in","start":564.21,"end":564.52997,"confidence":0.9941406,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.2690446078777313},{"word":"our","start":564.52997,"end":564.85,"confidence":0.99609375,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.18108119070529935},{"word":"facebook","start":564.85,"end":565.35,"confidence":0.9980469,"punctuated_word":"Facebook","sentiment":"neutral","sentiment_score":0.22615516185760495},{"word":"ad","start":565.41,"end":565.89,"confidence":0.65283203,"punctuated_word":"ad","sentiment":"neutral","sentiment_score":0.13440769910812378},{"word":"for","start":565.89,"end":566.13,"confidence":0.9921875,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.1825684905052185},{"word":"the","start":566.13,"end":566.37,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.20410239696502688},{"word":"holiday","start":566.37,"end":566.85,"confidence":0.9873047,"punctuated_word":"holiday","sentiment":"neutral","sentiment_score":0.15836116671562195},{"word":"voucher","start":566.85,"end":567.35,"confidence":0.8959961,"punctuated_word":"voucher.","sentiment":"neutral","sentiment_score":0.17341774702072144},{"word":"because","start":567.585,"end":567.78503,"confidence":0.18774414,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":0.06231048330664635},{"word":"i","start":567.78503,"end":567.98505,"confidence":0.49804688,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.041287947446107864},{"word":"have","start":567.98505,"end":568.065,"confidence":0.26123047,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.05700434744358063},{"word":"the","start":568.065,"end":568.565,"confidence":0.52001953,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04879145696759224},{"word":"holiday","start":569.265,"end":569.765,"confidence":0.7651367,"punctuated_word":"holiday","sentiment":"neutral","sentiment_score":0.026941563934087753},{"word":"voucher","start":569.825,"end":570.325,"confidence":0.87768555,"punctuated_word":"voucher.","sentiment":"neutral","sentiment_score":0.025278311222791672},{"word":"i","start":570.54504,"end":570.78503,"confidence":0.99316406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0623030848801136},{"word":"i","start":570.78503,"end":570.86505,"confidence":0.6879883,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.08764943480491638},{"word":"don't","start":570.86505,"end":571.265,"confidence":0.99853516,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.0736328512430191},{"word":"remember","start":571.265,"end":571.765,"confidence":1.0,"punctuated_word":"remember","sentiment":"neutral","sentiment_score":-0.04721273481845856},{"word":"signing","start":571.825,"end":572.22504,"confidence":0.88720703,"punctuated_word":"signing","sentiment":"neutral","sentiment_score":-0.06189844384789467},{"word":"up","start":572.22504,"end":572.465,"confidence":0.9921875,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.07038867473602295},{"word":"for","start":572.465,"end":572.705,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.06946461647748947},{"word":"any","start":572.705,"end":573.025,"confidence":0.97265625,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.04544530063867569},{"word":"holiday","start":573.025,"end":573.525,"confidence":0.99609375,"punctuated_word":"holiday","sentiment":"neutral","sentiment_score":-0.06696006655693054},{"word":"voucher","start":573.585,"end":574.085,"confidence":0.9338379,"punctuated_word":"voucher.","sentiment":"neutral","sentiment_score":-0.012946657836437224},{"word":"i","start":574.385,"end":574.465,"confidence":0.6723633,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.00907529890537262},{"word":"said","start":574.465,"end":574.585,"confidence":0.7866211,"punctuated_word":"said","sentiment":"neutral","sentiment_score":0.007259249687194824},{"word":"yeah","start":574.705,"end":575.185,"confidence":0.76220703,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.016617026180028915},{"word":"but","start":575.185,"end":575.685,"confidence":0.9277344,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.001567639410495758},{"word":"but","start":577.185,"end":577.685,"confidence":0.56591797,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.045744411647319794},{"word":"it's","start":578.065,"end":578.385,"confidence":0.89331055,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.13472308218479156},{"word":"okay","start":578.385,"end":578.885,"confidence":0.97631836,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.11101974546909332},{"word":"i'm","start":579.66504,"end":579.98505,"confidence":0.9838867,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.012096798978745936},{"word":"i'm","start":579.98505,"end":580.305,"confidence":0.9916992,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.00737743591889739},{"word":"at","start":580.305,"end":580.54504,"confidence":0.98828125,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.02429394423961639},{"word":"work","start":580.54504,"end":581.025,"confidence":0.98339844,"punctuated_word":"work.","sentiment":"neutral","sentiment_score":-0.006050793454051018},{"word":"can","start":581.025,"end":581.265,"confidence":0.97509766,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.02009720727801323},{"word":"you","start":581.265,"end":581.42505,"confidence":0.97314453,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.014613021165132524},{"word":"call","start":581.42505,"end":581.745,"confidence":0.96777344,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.010344330221414566},{"word":"back","start":581.745,"end":582.245,"confidence":0.65063477,"punctuated_word":"back?","sentiment":"neutral","sentiment_score":-0.017521364614367485},{"word":"and","start":1880.55,"end":1880.79,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.0641934871673584},{"word":"customer","start":1880.79,"end":1881.29,"confidence":0.9980469,"punctuated_word":"customer","sentiment":"neutral","sentiment_score":-0.06696058064699173},{"word":"relations","start":1881.3501,"end":1881.8301,"confidence":0.9941406,"punctuated_word":"relations","sentiment":"neutral","sentiment_score":-0.062009356915950775},{"word":"when","start":1881.8301,"end":1882.15,"confidence":0.99121094,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.06051035970449448},{"word":"talking","start":1882.15,"end":1882.39,"confidence":0.99902344,"punctuated_word":"talking","sentiment":"neutral","sentiment_score":-0.052056487649679184},{"word":"to","start":1882.39,"end":1882.63,"confidence":0.99609375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.06038784980773926},{"word":"customers","start":1882.63,"end":1883.13,"confidence":0.99121094,"punctuated_word":"customers","sentiment":"neutral","sentiment_score":-0.05377611890435219},{"word":"over","start":1883.3501,"end":1883.5901,"confidence":0.99902344,"punctuated_word":"over","sentiment":"neutral","sentiment_score":-0.05309365689754486},{"word":"the","start":1883.5901,"end":1883.8301,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0572347417473793},{"word":"phone","start":1883.8301,"end":1884.3301,"confidence":0.95410156,"punctuated_word":"phone.","sentiment":"neutral","sentiment_score":-0.05724544823169708},{"word":"these","start":1884.39,"end":1884.63,"confidence":0.9453125,"punctuated_word":"These","sentiment":"neutral","sentiment_score":-0.06131552532315254},{"word":"are","start":1884.63,"end":1884.9501,"confidence":0.9980469,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.05634486675262451},{"word":"exams","start":1884.9501,"end":1885.43,"confidence":0.9770508,"punctuated_word":"exams","sentiment":"neutral","sentiment_score":-0.059899166226387024},{"word":"that","start":1885.43,"end":1885.67,"confidence":0.9941406,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.06265842914581299},{"word":"need","start":1885.67,"end":1885.91,"confidence":0.7373047,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.05473215505480766},{"word":"to","start":1885.91,"end":1886.0701,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0670299157500267},{"word":"be","start":1886.0701,"end":1886.2301,"confidence":0.99609375,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.06385625898838043},{"word":"completed","start":1886.2301,"end":1886.7301,"confidence":0.9824219,"punctuated_word":"completed.","sentiment":"neutral","sentiment_score":-0.06420467793941498},{"word":"these","start":1905.485,"end":1905.805,"confidence":0.2783203,"punctuated_word":"These","sentiment":"neutral","sentiment_score":-0.037123940885066986},{"word":"are","start":1905.805,"end":1906.125,"confidence":0.97998047,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.03801213949918747},{"word":"exams","start":1906.125,"end":1906.605,"confidence":0.9873047,"punctuated_word":"exams","sentiment":"neutral","sentiment_score":-0.03963056206703186},{"word":"that","start":1906.605,"end":1906.925,"confidence":0.99121094,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.04337597265839577},{"word":"need","start":1906.925,"end":1907.165,"confidence":0.8833008,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.030987948179244995},{"word":"to","start":1907.165,"end":1907.3251,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0408216267824173},{"word":"be","start":1907.3251,"end":1907.485,"confidence":0.9951172,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.030144475400447845},{"word":"completed","start":1907.485,"end":1907.985,"confidence":0.9316406,"punctuated_word":"completed.","sentiment":"neutral","sentiment_score":-0.04073640704154968}],"paragraphs":{"transcript":"\nYes. I I also said thank you. You just signed up in our Facebook ad for the holiday voucher. Because I have the holiday voucher. I I don't remember signing up for any holiday voucher.\n\nI said yeah. But but it's okay. I'm I'm at work. Can you call back? And customer relations when talking to customers over the phone.\n\nThese are exams that need to be completed. These are exams that need to be completed.","paragraphs":[{"sentences":[{"text":"Yes.","start":555.97,"end":556.47,"sentiment":"neutral","sentiment_score":0.09464244544506072},{"text":"I I also said thank you.","start":558.77,"end":560.47,"sentiment":"positive","sentiment_score":0.34020085136095685},{"text":"You just signed up in our Facebook ad for the holiday voucher.","start":560.85,"end":567.35,"sentiment":"neutral","sentiment_score":0.19313820078969002},{"text":"Because I have the holiday voucher.","start":567.585,"end":570.325,"sentiment":"neutral","sentiment_score":0.043602351720134415},{"text":"I I don't remember signing up for any holiday voucher.","start":570.54504,"end":574.085,"sentiment":"neutral","sentiment_score":-0.05979018658399582}],"sentiment":"neutral","sentiment_score":0.11763480593051229,"num_words":35,"start":555.97,"end":574.085},{"sentences":[{"text":"I said yeah.","start":574.385,"end":575.185,"sentiment":"neutral","sentiment_score":0.004933658987283707},{"text":"But but it's okay.","start":575.185,"end":578.885,"sentiment":"neutral","sentiment_score":0.07247989997267723},{"text":"I'm I'm at work.","start":579.66504,"end":581.025,"sentiment":"neutral","sentiment_score":-0.00271762569900602},{"text":"Can you call back?","start":581.025,"end":582.245,"sentiment":"neutral","sentiment_score":-0.01564398081973195},{"text":"And customer relations when talking to customers over the phone.","start":1880.55,"end":1884.3301,"sentiment":"neutral","sentiment_score":-0.05874680876731873}],"sentiment":"neutral","sentiment_score":-0.014247757475823164,"num_words":25,"start":574.385,"end":1884.3301},{"sentences":[{"text":"These are exams that need to be completed.","start":1884.39,"end":1886.7301,"sentiment":"neutral","sentiment_score":-0.061255124397575855},{"text":"These are exams that need to be completed.","start":1905.485,"end":1907.985,"sentiment":"neutral","sentiment_score":-0.03760413406416774}],"sentiment":"neutral","sentiment_score":-0.0494296292308718,"num_words":16,"start":1884.39,"end":1907.985}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Maureen. Headset. Not Uh-oh.\n\nClear then. Okay. Super I mean, super Clear. Uh-oh. Uh-oh.\n\nB c. Mm-mm.\n\nChannel 1: Yes.\n\nChannel 0: Just familiar.\n\nChannel 1: I I also said thank you. You just signed up in our Facebook ad for the holiday voucher. Because I have the holiday voucher. I I don't remember signing up for any holiday voucher. I said yeah.\n\nBut but it's okay. I'm I'm at work. Can you call back?\n\nChannel 0: Mhmm. Mm-mm. You see? The face smoke. Mm-mm.\n\nUh-oh. Mm-mm. Doctor use. Uh-oh. Uh-oh.\n\nIt's unapplicable. Email then. Guide failed your order upfront payment. Process like order website payment Mm-mm. Good luck.\n\nSo at least no Uh-oh. At least so. '24. Mama, please. That's just me as a name.\n\nMm-mm. Mm-mm. I guess they are American. Morning. Alright.\n\nMm-mm. Mm-mm. Uh-uh. Prepared Nolahat. A tricycle.\n\nOkay. At least no. School or Jeep then if ever commute. Uh-oh. Uh-oh.\n\nMust prefer upgrade if ever. System unit laptop. Mm-mm. Storage. Mm-mm.\n\nNo. Oh. Uh-oh. Let me bug you. Uh-oh.\n\nLet me bug you up. Henry. Uh-oh. Mm-mm. It's on the oil.\n\nOkay. Holidays applicable. Unless New Year Christmas to New Year. Almost a week then.\n\nChannel 1: And customer relations when talking to customers over the phone. These are exams that need to be completed.\n\nChannel 0: YouTube lesson lesson about how to customer how to handle customer cartoons.\n\nChannel 1: These are exams that need to be completed.\n\nChannel 0: Oh, after after five videos topic. Exam a b c d multiple choice.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.1999999,"end":1.5999999,"sentiment":"neutral","sentiment_score":0.103961244225502},{"text":"Good morning.","start":1.5999999,"end":2.24,"sentiment":"neutral","sentiment_score":0.264166034758091},{"text":"This is Maureen.","start":2.24,"end":3.22,"sentiment":"neutral","sentiment_score":0.13680254419644675},{"text":"Headset.","start":203.105,"end":203.605,"sentiment":"neutral","sentiment_score":0.02932516299188137},{"text":"Not Uh-oh.","start":263.285,"end":357.33002,"sentiment":"neutral","sentiment_score":-0.10837086290121078}],"sentiment":"neutral","sentiment_score":0.09503159816894266,"channel":0,"num_words":9,"start":1.1999999,"end":357.33002},{"sentences":[{"text":"Clear then.","start":357.71002,"end":358.77002,"sentiment":"neutral","sentiment_score":-0.06239510793238878},{"text":"Okay.","start":361.23,"end":361.73,"sentiment":"neutral","sentiment_score":0.13675862550735474},{"text":"Super I mean, super Clear.","start":368.75,"end":373.465,"sentiment":"neutral","sentiment_score":0.24318906664848328},{"text":"Uh-oh.","start":463.915,"end":464.415,"sentiment":"neutral","sentiment_score":0.042073220014572144},{"text":"Uh-oh.","start":476.49002,"end":476.99002,"sentiment":"neutral","sentiment_score":0.013560548424720764}],"sentiment":"neutral","sentiment_score":0.12835475113242864,"channel":0,"num_words":10,"start":357.71002,"end":476.99002},{"sentences":[{"text":"B c.","start":480.81,"end":481.63,"sentiment":"neutral","sentiment_score":0.003637235378846526},{"text":"Mm-mm.","start":545.955,"end":546.455,"sentiment":"neutral","sentiment_score":0.024036487564444545}],"sentiment":"neutral","sentiment_score":0.010436986107379198,"channel":0,"num_words":3,"start":480.81,"end":546.455},{"sentences":[{"text":"Yes.","start":555.97,"end":556.47,"sentiment":"neutral","sentiment_score":0.09464244544506072}],"sentiment":"neutral","sentiment_score":0.09464244544506072,"channel":1,"num_words":1,"start":555.97,"end":556.47},{"sentences":[{"text":"Just familiar.","start":556.835,"end":557.655,"sentiment":"neutral","sentiment_score":0.13828793913125992}],"sentiment":"neutral","sentiment_score":0.13828793913125992,"channel":0,"num_words":2,"start":556.835,"end":557.655},{"sentences":[{"text":"I I also said thank you.","start":558.77,"end":560.47,"sentiment":"positive","sentiment_score":0.34020085136095685},{"text":"You just signed up in our Facebook ad for the holiday voucher.","start":560.85,"end":567.35,"sentiment":"neutral","sentiment_score":0.19313820078969002},{"text":"Because I have the holiday voucher.","start":567.585,"end":570.325,"sentiment":"neutral","sentiment_score":0.043602351720134415},{"text":"I I don't remember signing up for any holiday voucher.","start":570.54504,"end":574.085,"sentiment":"neutral","sentiment_score":-0.05979018658399582},{"text":"I said yeah.","start":574.385,"end":575.185,"sentiment":"neutral","sentiment_score":0.004933658987283707}],"sentiment":"neutral","sentiment_score":0.10911829024553299,"channel":1,"num_words":37,"start":558.77,"end":575.185},{"sentences":[{"text":"But but it's okay.","start":575.185,"end":578.885,"sentiment":"neutral","sentiment_score":0.07247989997267723},{"text":"I'm I'm at work.","start":579.66504,"end":581.025,"sentiment":"neutral","sentiment_score":-0.00271762569900602},{"text":"Can you call back?","start":581.025,"end":582.245,"sentiment":"neutral","sentiment_score":-0.01564398081973195}],"sentiment":"neutral","sentiment_score":0.018039431151313085,"channel":1,"num_words":12,"start":575.185,"end":582.245},{"sentences":[{"text":"Mhmm.","start":588.9,"end":589.4,"sentiment":"neutral","sentiment_score":-0.019091615453362465},{"text":"Mm-mm.","start":593.18005,"end":593.68005,"sentiment":"neutral","sentiment_score":-0.01847438327968121},{"text":"You see?","start":597.46,"end":598.12,"sentiment":"neutral","sentiment_score":-0.02819115575402975},{"text":"The face smoke.","start":600.18005,"end":601.32,"sentiment":"neutral","sentiment_score":-0.07882377505302429},{"text":"Mm-mm.","start":610.15497,"end":610.65497,"sentiment":"neutral","sentiment_score":-0.0300301443785429}],"sentiment":"neutral","sentiment_score":-0.04505622247233987,"channel":0,"num_words":8,"start":588.9,"end":610.65497},{"sentences":[{"text":"Uh-oh.","start":644.64996,"end":645.14996,"sentiment":"neutral","sentiment_score":-0.03742169588804245},{"text":"Mm-mm.","start":647.69,"end":647.76996,"sentiment":"neutral","sentiment_score":-0.019385725259780884},{"text":"Doctor use.","start":647.76996,"end":648.67,"sentiment":"neutral","sentiment_score":-0.03692219965159893},{"text":"Uh-oh.","start":656.205,"end":656.705,"sentiment":"neutral","sentiment_score":-0.06066287308931351},{"text":"Uh-oh.","start":658.04504,"end":658.54504,"sentiment":"neutral","sentiment_score":-0.09410446882247923}],"sentiment":"neutral","sentiment_score":-0.04756986039380232,"channel":0,"num_words":6,"start":644.64996,"end":658.54504},{"sentences":[{"text":"It's unapplicable.","start":663.16504,"end":663.825,"sentiment":"neutral","sentiment_score":-0.19292180985212326},{"text":"Email then.","start":696.625,"end":697.685,"sentiment":"neutral","sentiment_score":-0.12441572174429893},{"text":"Guide failed your order upfront payment.","start":698.01,"end":701.31,"sentiment":"neutral","sentiment_score":-0.18158051123221716},{"text":"Process like order website payment Mm-mm.","start":702.41003,"end":984.89,"sentiment":"neutral","sentiment_score":-0.0869542018820842},{"text":"Good luck.","start":987.02997,"end":988.57,"sentiment":"neutral","sentiment_score":0.0842594001442194}],"sentiment":"neutral","sentiment_score":-0.11540914119945632,"channel":0,"num_words":18,"start":663.16504,"end":988.57},{"sentences":[{"text":"So at least no Uh-oh.","start":992.63,"end":1001.735,"sentiment":"neutral","sentiment_score":-0.13487878888845445},{"text":"At least so.","start":1035.405,"end":1036.545,"sentiment":"neutral","sentiment_score":-0.09104948490858078},{"text":"'24.","start":1096.805,"end":1097.545,"sentiment":"neutral","sentiment_score":-0.018945757299661636},{"text":"Mama, please.","start":1206.31,"end":1216.4701,"sentiment":"neutral","sentiment_score":-0.011875317431986332},{"text":"That's just me as a name.","start":1216.4701,"end":1218.01,"sentiment":"neutral","sentiment_score":-0.037765178829431534}],"sentiment":"neutral","sentiment_score":-0.07157822731224929,"channel":0,"num_words":17,"start":992.63,"end":1218.01},{"sentences":[{"text":"Mm-mm.","start":1274.625,"end":1275.125,"sentiment":"neutral","sentiment_score":-0.010716062039136888},{"text":"Mm-mm.","start":1280.905,"end":1281.405,"sentiment":"neutral","sentiment_score":-0.011669381521642208},{"text":"I guess they are American.","start":1287.185,"end":1288.485,"sentiment":"neutral","sentiment_score":-0.03195267915725708},{"text":"Morning.","start":1338.145,"end":1338.645,"sentiment":"neutral","sentiment_score":0.014694632031023502},{"text":"Alright.","start":1347.35,"end":1347.85,"sentiment":"neutral","sentiment_score":0.03143499791622162}],"sentiment":"neutral","sentiment_score":-0.01511324548886882,"channel":0,"num_words":9,"start":1274.625,"end":1347.85},{"sentences":[{"text":"Mm-mm.","start":1373.295,"end":1373.375,"sentiment":"neutral","sentiment_score":0.01420055516064167},{"text":"Mm-mm.","start":1373.375,"end":1373.875,"sentiment":"neutral","sentiment_score":0.00933820754289627},{"text":"Uh-uh.","start":1381.08,"end":1381.58,"sentiment":"neutral","sentiment_score":0.012663878500461578},{"text":"Prepared Nolahat.","start":1381.72,"end":1382.78,"sentiment":"neutral","sentiment_score":0.0350904930382967},{"text":"A tricycle.","start":1398.285,"end":1398.9451,"sentiment":"neutral","sentiment_score":0.027723760344088078}],"sentiment":"neutral","sentiment_score":0.023118735424109867,"channel":0,"num_words":7,"start":1373.295,"end":1398.9451},{"sentences":[{"text":"Okay.","start":1407.73,"end":1408.21,"sentiment":"neutral","sentiment_score":0.006641106680035591},{"text":"At least no.","start":1408.21,"end":1409.19,"sentiment":"neutral","sentiment_score":-0.025440365076065063},{"text":"School or Jeep then if ever commute.","start":1411.97,"end":1414.07,"sentiment":"neutral","sentiment_score":-0.020702450403145382},{"text":"Uh-oh.","start":1462.02,"end":1462.52,"sentiment":"neutral","sentiment_score":-0.010430453345179558},{"text":"Uh-oh.","start":1627.9,"end":1628.38,"sentiment":"neutral","sentiment_score":-0.023142393678426743}],"sentiment":"neutral","sentiment_score":-0.01908999910721412,"channel":0,"num_words":13,"start":1407.73,"end":1628.38},{"sentences":[{"text":"Must prefer upgrade if ever.","start":1628.38,"end":1631.36,"sentiment":"neutral","sentiment_score":-0.0407251238822937},{"text":"System unit laptop.","start":1634.3,"end":1638.8,"sentiment":"neutral","sentiment_score":-0.009741210068265596},{"text":"Mm-mm.","start":1691.8201,"end":1692.3201,"sentiment":"neutral","sentiment_score":-0.00016850717656780034},{"text":"Storage.","start":1692.38,"end":1692.88,"sentiment":"neutral","sentiment_score":-0.00761143583804369},{"text":"Mm-mm.","start":1693.42,"end":1693.92,"sentiment":"neutral","sentiment_score":-0.012037848122417929}],"sentiment":"neutral","sentiment_score":-0.022969730977572246,"channel":0,"num_words":11,"start":1628.38,"end":1693.92},{"sentences":[{"text":"No.","start":1704.395,"end":1704.895,"sentiment":"neutral","sentiment_score":-0.0716424211859703},{"text":"Oh.","start":1721.75,"end":1722.25,"sentiment":"neutral","sentiment_score":-0.07045023143291473},{"text":"Uh-oh.","start":1755.075,"end":1755.575,"sentiment":"neutral","sentiment_score":-0.09893442690372468},{"text":"Let me bug you.","start":1764.9149,"end":1767.0549,"sentiment":"neutral","sentiment_score":-0.15257122926414013},{"text":"Uh-oh.","start":1767.7949,"end":1768.115,"sentiment":"neutral","sentiment_score":-0.0956125259399414}],"sentiment":"neutral","sentiment_score":-0.11836556531488895,"channel":0,"num_words":8,"start":1704.395,"end":1768.115},{"sentences":[{"text":"Let me bug you up.","start":1768.115,"end":1769.4149,"sentiment":"neutral","sentiment_score":-0.08956261575222016},{"text":"Henry.","start":1786.065,"end":1786.565,"sentiment":"neutral","sentiment_score":-0.049659498035907745},{"text":"Uh-oh.","start":1790.3049,"end":1790.8049,"sentiment":"neutral","sentiment_score":-0.03757420554757118},{"text":"Mm-mm.","start":1791.4249,"end":1791.9249,"sentiment":"neutral","sentiment_score":-0.02475764788687229},{"text":"It's on the oil.","start":1798.3049,"end":1799.365,"sentiment":"neutral","sentiment_score":-0.03985086642205715}],"sentiment":"neutral","sentiment_score":-0.05993399132664005,"channel":0,"num_words":12,"start":1768.115,"end":1799.365},{"sentences":[{"text":"Okay.","start":1814.5751,"end":1814.9751,"sentiment":"neutral","sentiment_score":-0.02829352393746376},{"text":"Holidays applicable.","start":1814.9751,"end":1816.435,"sentiment":"neutral","sentiment_score":-0.04671090096235275},{"text":"Unless New Year Christmas to New Year.","start":1818.0151,"end":1822.5951,"sentiment":"neutral","sentiment_score":-0.09569519864661354},{"text":"Almost a week then.","start":1826.9751,"end":1829.395,"sentiment":"neutral","sentiment_score":-0.06723460741341114}],"sentiment":"neutral","sentiment_score":-0.07575143900300775,"channel":0,"num_words":14,"start":1814.5751,"end":1829.395},{"sentences":[{"text":"And customer relations when talking to customers over the phone.","start":1880.55,"end":1884.3301,"sentiment":"neutral","sentiment_score":-0.05874680876731873},{"text":"These are exams that need to be completed.","start":1884.39,"end":1886.7301,"sentiment":"neutral","sentiment_score":-0.061255124397575855}],"sentiment":"neutral","sentiment_score":-0.059861615714099675,"channel":1,"num_words":18,"start":1880.55,"end":1886.7301},{"sentences":[{"text":"YouTube lesson lesson about how to customer how to handle customer cartoons.","start":1889.34,"end":1898.24,"sentiment":"neutral","sentiment_score":-0.02437365675965945}],"sentiment":"neutral","sentiment_score":-0.02437365675965945,"channel":0,"num_words":12,"start":1889.34,"end":1898.24},{"sentences":[{"text":"These are exams that need to be completed.","start":1905.485,"end":1907.985,"sentiment":"neutral","sentiment_score":-0.03760413406416774}],"sentiment":"neutral","sentiment_score":-0.03760413406416774,"channel":1,"num_words":8,"start":1905.485,"end":1907.985},{"sentences":[{"text":"Oh, after after five videos topic.","start":1919.95,"end":1926.5299,"sentiment":"neutral","sentiment_score":-0.0039696767926216125},{"text":"Exam a b c d multiple choice.","start":1927.07,"end":1930.13,"sentiment":"neutral","sentiment_score":-0.005558559537998268}],"sentiment":"neutral","sentiment_score":-0.004825229040132119,"channel":0,"num_words":13,"start":1919.95,"end":1930.13}]},"summary":{"result":"success","short":"The customer, Maureen, talks to an agent about signing up for a holiday voucher on Facebook. She also mentions a new product and thanks the agent for their help. Maureen then talks about completing exams and mentions a YouTube lesson on customer behavior and how to handle them."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hello. Good morning. This is Maureen. Headset. Not Uh-oh. Clear then. Okay. Super I mean, super Clear. Uh-oh. Uh-oh. B c. Mm-mm. Yes. Just familiar.","start_word":0,"end_word":24,"sentiment":"neutral","sentiment_score":0.06698862463235855},{"text":"I I also said thank you.","start_word":25,"end_word":30,"sentiment":"positive","sentiment_score":0.3528965711593628},{"text":"You just signed up in our Facebook ad for the holiday voucher. Because I have the holiday voucher. I I don't remember signing up for any holiday voucher. I said yeah. But but it's okay. I'm I'm at work. Can you call back? Mhmm. Mm-mm. You see? The face smoke. Mm-mm. Uh-oh. Mm-mm. Doctor use. Uh-oh. Uh-oh. It's unapplicable. Email then. Guide failed your order upfront payment. Process like order website payment Mm-mm. Good luck. So at least no Uh-oh. At least so. '24. Mama, please. That's just me as a name. Mm-mm. Mm-mm. I guess they are American. Morning. Alright. Mm-mm. Mm-mm. Uh-uh. Prepared Nolahat. A tricycle. Okay. At least no. School or Jeep then if ever commute. Uh-oh. Uh-oh. Must prefer upgrade if ever. System unit laptop. Mm-mm. Storage. Mm-mm. No. Oh. Uh-oh. Let me bug you. Uh-oh. Let me bug you up. Henry. Uh-oh. Mm-mm. It's on the oil. Okay. Holidays applicable. Unless New Year Christmas to New Year. Almost a week then. And customer relations when talking to customers over the phone. These are exams that need to be completed. YouTube lesson lesson about how to customer how to handle customer cartoons. These are exams that need to be completed. Oh, after after five videos topic. Exam a b c d multiple choice.","start_word":31,"end_word":247,"sentiment":"neutral","sentiment_score":-0.031526483595371246}],"average":{"sentiment":"neutral","sentiment_score":-0.013239703639861076}}}}