{"metadata":{"transaction_key":"deprecated","request_id":"019f62f3-fb86-7053-8343-ebd0e195fc6a","sha256":"ba8f9ea950dd82a0a17c7591ffc6b6ee4d9cdaaece0420da6a57d6570f45fa42","created":"2026-07-14T23:26:26.197Z","duration":48.383938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":157,"output_tokens":71},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":178,"output_tokens":178},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":178,"output_tokens":32}},"results":{"channels":[{"alternatives":[{"transcript":"Hi. Good morning. This is Airtel accounts. Cameron, how are you today? That's great to hear. We're just making a follow-up in reference to your two month overdue invoices because our technical team directed us to send a suspension notice, so I don't want that happen. The reason why alright. So we could expect the payment today. In that way, I could advise them. Alright. Sure. Thank you. Please ensure the outstanding will be settled today to avoid any service disruption. Alright? Alright. Thank you. Have a good one. Be safe.","confidence":0.99947673,"words":[{"word":"hi","start":3.4399998,"end":3.84,"confidence":0.99779177,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.1165621355175972},{"word":"good","start":3.84,"end":4.0,"confidence":0.9998129,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.30005836486816406},{"word":"morning","start":4.0,"end":4.5,"confidence":0.9997881,"punctuated_word":"morning.","sentiment":"neutral","sentiment_score":0.2550135552883148},{"word":"this","start":4.7999997,"end":5.04,"confidence":0.9912663,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.20312632620334625},{"word":"is","start":5.04,"end":5.2799997,"confidence":0.99839133,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.18121495842933655},{"word":"airtel","start":5.2799997,"end":5.7799997,"confidence":0.988216,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":0.2836262583732605},{"word":"accounts","start":5.8399997,"end":6.3399997,"confidence":0.6645305,"punctuated_word":"accounts.","sentiment":"neutral","sentiment_score":0.26495155692100525},{"word":"cameron","start":6.8799996,"end":7.3799996,"confidence":0.97940814,"punctuated_word":"Cameron,","sentiment":"neutral","sentiment_score":0.2685002088546753},{"word":"how","start":7.6,"end":7.8399997,"confidence":0.99919397,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.310476154088974},{"word":"are","start":7.8399997,"end":8.0,"confidence":0.9999732,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.2225399762392044},{"word":"you","start":8.0,"end":8.16,"confidence":0.99998343,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.26014596223831177},{"word":"today","start":8.16,"end":8.66,"confidence":0.9999379,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.24550995230674744},{"word":"that's","start":10.719999,"end":11.12,"confidence":0.9975478,"punctuated_word":"That's","sentiment":"positive","sentiment_score":0.5725477933883667},{"word":"great","start":11.12,"end":11.36,"confidence":0.9996125,"punctuated_word":"great","sentiment":"positive","sentiment_score":0.7355944514274597},{"word":"to","start":11.36,"end":11.5199995,"confidence":0.9997168,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.6798893213272095},{"word":"hear","start":11.5199995,"end":11.759999,"confidence":0.999727,"punctuated_word":"hear.","sentiment":"positive","sentiment_score":0.5918199419975281},{"word":"we're","start":11.759999,"end":12.0,"confidence":0.99979806,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":-0.01921384409070015},{"word":"just","start":12.0,"end":12.32,"confidence":0.99997866,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.03767314925789833},{"word":"making","start":12.32,"end":12.639999,"confidence":0.9999341,"punctuated_word":"making","sentiment":"neutral","sentiment_score":-0.054467324167490005},{"word":"a","start":12.639999,"end":12.719999,"confidence":0.9998312,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.06817537546157837},{"word":"follow-up","start":12.719999,"end":13.2,"confidence":0.999913,"punctuated_word":"follow-up","sentiment":"neutral","sentiment_score":-0.04532329365611077},{"word":"in","start":13.2,"end":13.44,"confidence":0.99949753,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.014583844691514967},{"word":"reference","start":13.44,"end":13.92,"confidence":0.9998981,"punctuated_word":"reference","sentiment":"neutral","sentiment_score":0.005901064723730087},{"word":"to","start":13.92,"end":14.16,"confidence":0.9996953,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.034513115882873535},{"word":"your","start":14.16,"end":14.535,"confidence":0.99994266,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.05756360664963722},{"word":"two","start":14.535,"end":14.775,"confidence":0.9998627,"punctuated_word":"two","sentiment":"neutral","sentiment_score":-0.08813460171222687},{"word":"month","start":14.775,"end":15.014999,"confidence":0.9961223,"punctuated_word":"month","sentiment":"neutral","sentiment_score":-0.05605947971343994},{"word":"overdue","start":15.014999,"end":15.514999,"confidence":0.9994079,"punctuated_word":"overdue","sentiment":"neutral","sentiment_score":-0.09004324674606323},{"word":"invoices","start":15.655,"end":16.154999,"confidence":0.9997751,"punctuated_word":"invoices","sentiment":"neutral","sentiment_score":-0.0933097004890442},{"word":"because","start":16.855,"end":17.175,"confidence":0.6714795,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.07814668864011765},{"word":"our","start":17.175,"end":17.675,"confidence":0.99976057,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.12667836248874664},{"word":"technical","start":17.975,"end":18.475,"confidence":0.5380918,"punctuated_word":"technical","sentiment":"neutral","sentiment_score":-0.1391749382019043},{"word":"team","start":18.535,"end":19.015,"confidence":0.99962866,"punctuated_word":"team","sentiment":"neutral","sentiment_score":-0.18942123651504517},{"word":"directed","start":19.015,"end":19.515,"confidence":0.9996829,"punctuated_word":"directed","sentiment":"neutral","sentiment_score":-0.1377768516540527},{"word":"us","start":19.575,"end":20.075,"confidence":0.9960361,"punctuated_word":"us","sentiment":"neutral","sentiment_score":-0.10606317222118378},{"word":"to","start":20.295,"end":20.535,"confidence":0.9994854,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.09180635958909988},{"word":"send","start":20.535,"end":20.935,"confidence":0.99954575,"punctuated_word":"send","sentiment":"neutral","sentiment_score":-0.10387711971998216},{"word":"a","start":20.935,"end":21.435,"confidence":0.9995901,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.12132683396339417},{"word":"suspension","start":21.654999,"end":22.154999,"confidence":0.98636276,"punctuated_word":"suspension","sentiment":"neutral","sentiment_score":-0.12574400007724762},{"word":"notice","start":22.375,"end":22.875,"confidence":0.7997661,"punctuated_word":"notice,","sentiment":"neutral","sentiment_score":-0.1532951146364212},{"word":"so","start":23.015,"end":23.255001,"confidence":0.9993899,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.14886003732681274},{"word":"i","start":23.255001,"end":23.415,"confidence":0.9997422,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.21330443024635315},{"word":"don't","start":23.415,"end":23.654999,"confidence":0.9999565,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.16474559903144836},{"word":"want","start":23.654999,"end":23.895,"confidence":0.9995578,"punctuated_word":"want","sentiment":"neutral","sentiment_score":-0.198785662651062},{"word":"that","start":23.895,"end":24.134998,"confidence":0.99950266,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.0832691341638565},{"word":"happen","start":24.134998,"end":24.535,"confidence":0.8174269,"punctuated_word":"happen.","sentiment":"neutral","sentiment_score":-0.06145107746124267},{"word":"the","start":24.535,"end":24.695,"confidence":0.99023134,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.06345566362142563},{"word":"reason","start":24.695,"end":25.095,"confidence":0.99931777,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.11504124104976654},{"word":"why","start":25.095,"end":25.595,"confidence":0.9529056,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.10916589200496674},{"word":"alright","start":31.17,"end":31.57,"confidence":0.9741434,"punctuated_word":"alright.","sentiment":"neutral","sentiment_score":0.030006911605596542},{"word":"so","start":31.57,"end":31.81,"confidence":0.99941504,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.021759845316410065},{"word":"we","start":31.81,"end":31.970001,"confidence":0.9977391,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.013986624777317049},{"word":"could","start":31.970001,"end":32.21,"confidence":0.98829323,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.04342070966959},{"word":"expect","start":32.21,"end":32.71,"confidence":0.9994252,"punctuated_word":"expect","sentiment":"neutral","sentiment_score":0.04750882834196091},{"word":"the","start":32.93,"end":33.09,"confidence":0.999501,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07671719044446945},{"word":"payment","start":33.09,"end":33.57,"confidence":0.99993396,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":0.06702236831188202},{"word":"today","start":33.57,"end":33.97,"confidence":0.8765384,"punctuated_word":"today.","sentiment":"neutral","sentiment_score":0.061973098665475845},{"word":"in","start":33.97,"end":34.13,"confidence":0.9060066,"punctuated_word":"In","sentiment":"neutral","sentiment_score":0.04340926185250282},{"word":"that","start":34.13,"end":34.29,"confidence":0.9997813,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.0436483696103096},{"word":"way","start":34.29,"end":34.45,"confidence":0.9556395,"punctuated_word":"way,","sentiment":"neutral","sentiment_score":0.019677449017763134},{"word":"i","start":34.45,"end":34.53,"confidence":0.9970299,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.013839920982718468},{"word":"could","start":34.53,"end":34.77,"confidence":0.99947673,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.0095081627368927},{"word":"advise","start":34.77,"end":35.25,"confidence":0.9873338,"punctuated_word":"advise","sentiment":"neutral","sentiment_score":-0.007716361433267593},{"word":"them","start":35.25,"end":35.75,"confidence":0.99113446,"punctuated_word":"them.","sentiment":"neutral","sentiment_score":-0.006763270124793053},{"word":"alright","start":37.010002,"end":37.510002,"confidence":0.97988474,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.08971884101629257},{"word":"sure","start":37.57,"end":38.07,"confidence":0.9997297,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.15562328696250916},{"word":"thank","start":38.21894,"end":38.37894,"confidence":0.99966955,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.3826112449169159},{"word":"you","start":38.37894,"end":38.61894,"confidence":0.9999102,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.29671549797058105},{"word":"please","start":38.61894,"end":39.01894,"confidence":0.99922466,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.1374003440141678},{"word":"ensure","start":39.01894,"end":39.51894,"confidence":0.99748826,"punctuated_word":"ensure","sentiment":"neutral","sentiment_score":0.12094467133283617},{"word":"the","start":39.578938,"end":39.81894,"confidence":0.8010165,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1676180511713028},{"word":"outstanding","start":39.81894,"end":40.31894,"confidence":0.99923193,"punctuated_word":"outstanding","sentiment":"neutral","sentiment_score":0.06976397335529327},{"word":"will","start":40.45894,"end":40.69894,"confidence":0.9995727,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.13705889880657196},{"word":"be","start":40.69894,"end":40.93894,"confidence":0.99992776,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.13637204468250275},{"word":"settled","start":40.93894,"end":41.33894,"confidence":0.9995427,"punctuated_word":"settled","sentiment":"neutral","sentiment_score":0.07181355357170105},{"word":"today","start":41.33894,"end":41.738937,"confidence":0.9991691,"punctuated_word":"today","sentiment":"neutral","sentiment_score":0.19948410987854004},{"word":"to","start":41.738937,"end":41.898937,"confidence":0.9992072,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.11361470818519592},{"word":"avoid","start":41.898937,"end":42.29894,"confidence":0.9998989,"punctuated_word":"avoid","sentiment":"neutral","sentiment_score":0.0683378279209137},{"word":"any","start":42.29894,"end":42.61894,"confidence":0.9998592,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.04439005255699158},{"word":"service","start":42.61894,"end":43.01894,"confidence":0.9996927,"punctuated_word":"service","sentiment":"neutral","sentiment_score":-0.05791299045085907},{"word":"disruption","start":43.01894,"end":43.51894,"confidence":0.99812543,"punctuated_word":"disruption.","sentiment":"neutral","sentiment_score":0.01622197777032852},{"word":"alright","start":43.738937,"end":44.238937,"confidence":0.99717975,"punctuated_word":"Alright?","sentiment":"neutral","sentiment_score":0.12864059209823608},{"word":"alright","start":45.738937,"end":46.238937,"confidence":0.8193581,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.2064061164855957},{"word":"thank","start":46.29894,"end":46.53894,"confidence":0.9992968,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5503854155540466},{"word":"you","start":46.53894,"end":46.85894,"confidence":0.9997541,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.49682343006134033},{"word":"have","start":46.85894,"end":47.01894,"confidence":0.99975485,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.5709128975868225},{"word":"a","start":47.01894,"end":47.098938,"confidence":0.99978226,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.5249752998352051},{"word":"good","start":47.098938,"end":47.418938,"confidence":0.99996936,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.5187066197395325},{"word":"one","start":47.418938,"end":47.738937,"confidence":0.99639225,"punctuated_word":"one.","sentiment":"positive","sentiment_score":0.5093398094177246},{"word":"be","start":47.738937,"end":48.058937,"confidence":0.999428,"punctuated_word":"Be","sentiment":"positive","sentiment_score":0.3333855867385864},{"word":"safe","start":48.058937,"end":48.383938,"confidence":0.99962366,"punctuated_word":"safe.","sentiment":"neutral","sentiment_score":0.19718775153160095}],"paragraphs":{"transcript":"\nHi. Good morning. This is Airtel accounts. Cameron, how are you today? That's great to hear.\n\nWe're just making a follow-up in reference to your two month overdue invoices because our technical team directed us to send a suspension notice, so I don't want that happen. The reason why alright. So we could expect the payment today. In that way, I could advise them. Alright.\n\nSure. Thank you. Please ensure the outstanding will be settled today to avoid any service disruption. Alright? Alright.\n\nThank you. Have a good one. Be safe.","paragraphs":[{"sentences":[{"text":"Hi.","start":3.4399998,"end":3.84,"sentiment":"neutral","sentiment_score":0.1165621355175972},{"text":"Good morning.","start":3.84,"end":4.5,"sentiment":"neutral","sentiment_score":0.27753596007823944},{"text":"This is Airtel accounts.","start":4.7999997,"end":6.3399997,"sentiment":"neutral","sentiment_score":0.23322977498173714},{"text":"Cameron, how are you today?","start":6.8799996,"end":8.66,"sentiment":"neutral","sentiment_score":0.2614344507455826},{"text":"That's great to hear.","start":10.719999,"end":11.759999,"sentiment":"positive","sentiment_score":0.644962877035141}],"sentiment":"positive","sentiment_score":0.34322355734184384,"num_words":16,"start":3.4399998,"end":11.759999},{"sentences":[{"text":"We're just making a follow-up in reference to your two month overdue invoices because our technical team directed us to send a suspension notice, so I don't want that happen.","start":11.759999,"end":24.535,"sentiment":"neutral","sentiment_score":-0.09656287121276061},{"text":"The reason why alright.","start":24.535,"end":31.57,"sentiment":"neutral","sentiment_score":-0.06441397126764059},{"text":"So we could expect the payment today.","start":31.57,"end":33.97,"sentiment":"neutral","sentiment_score":0.04748409507530076},{"text":"In that way, I could advise them.","start":33.97,"end":35.75,"sentiment":"neutral","sentiment_score":0.016514790377446582},{"text":"Alright.","start":37.010002,"end":37.510002,"sentiment":"neutral","sentiment_score":0.08971884101629257}],"sentiment":"neutral","sentiment_score":-0.05340471392383381,"num_words":49,"start":11.759999,"end":37.510002},{"sentences":[{"text":"Sure.","start":37.57,"end":38.07,"sentiment":"neutral","sentiment_score":0.15562328696250916},{"text":"Thank you.","start":38.21894,"end":38.61894,"sentiment":"positive","sentiment_score":0.3396633714437485},{"text":"Please ensure the outstanding will be settled today to avoid any service disruption.","start":38.61894,"end":43.51894,"sentiment":"neutral","sentiment_score":0.09423901713811435},{"text":"Alright?","start":43.738937,"end":44.238937,"sentiment":"neutral","sentiment_score":0.12864059209823608},{"text":"Alright.","start":45.738937,"end":46.238937,"sentiment":"neutral","sentiment_score":0.2064061164855957}],"sentiment":"neutral","sentiment_score":0.1330613311794069,"num_words":18,"start":37.57,"end":46.238937},{"sentences":[{"text":"Thank you.","start":46.29894,"end":46.85894,"sentiment":"positive","sentiment_score":0.5236044228076935},{"text":"Have a good one.","start":46.85894,"end":47.738937,"sentiment":"positive","sentiment_score":0.5309836566448212},{"text":"Be safe.","start":47.738937,"end":48.383938,"sentiment":"neutral","sentiment_score":0.2652866691350937}],"sentiment":"positive","sentiment_score":0.4627146013081074,"num_words":8,"start":46.29894,"end":48.383938}]}}]},{"alternatives":[{"transcript":"Hello. Who is this? I'm fine. Thank you. Yeah. I received the new tax invoice in the last couple days, so I'll fix it up today. Yeah. Sure. Thank you. Bye.","confidence":0.9889107,"words":[{"word":"hello","start":1.04,"end":1.54,"confidence":0.5078797,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.00977636966854334},{"word":"who","start":1.5999999,"end":1.8399999,"confidence":0.9830804,"punctuated_word":"Who","sentiment":"neutral","sentiment_score":0.00487062893807888},{"word":"is","start":1.8399999,"end":2.08,"confidence":0.99843866,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.008054319769144058},{"word":"this","start":2.08,"end":2.58,"confidence":0.99957585,"punctuated_word":"this?","sentiment":"neutral","sentiment_score":0.015064775943756104},{"word":"i'm","start":9.36,"end":9.5199995,"confidence":0.67715096,"punctuated_word":"I'm","sentiment":"positive","sentiment_score":0.33740854263305664},{"word":"fine","start":9.5199995,"end":9.84,"confidence":0.9891052,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.3258196711540222},{"word":"thank","start":9.84,"end":10.08,"confidence":0.9827375,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.630524754524231},{"word":"you","start":10.08,"end":10.58,"confidence":0.9989197,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.5897172689437866},{"word":"yeah","start":24.115,"end":24.595,"confidence":0.9468156,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.049457259476184845},{"word":"i","start":24.595,"end":24.755,"confidence":0.99441886,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.05726311355829239},{"word":"received","start":24.755,"end":25.154999,"confidence":0.9973568,"punctuated_word":"received","sentiment":"neutral","sentiment_score":-0.09226176142692566},{"word":"the","start":25.154999,"end":25.654999,"confidence":0.6987317,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.14880317449569702},{"word":"new","start":25.794998,"end":25.955,"confidence":0.8401328,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.1481224000453949},{"word":"tax","start":25.955,"end":26.195,"confidence":0.9380045,"punctuated_word":"tax","sentiment":"neutral","sentiment_score":-0.13836270570755005},{"word":"invoice","start":26.195,"end":26.695,"confidence":0.99734783,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":-0.13049760460853577},{"word":"in","start":27.789999,"end":27.869999,"confidence":0.98463744,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.1464123576879501},{"word":"the","start":27.869999,"end":27.949999,"confidence":0.9983012,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.12139317393302916},{"word":"last","start":27.949999,"end":28.029999,"confidence":0.9986701,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.09197434782981873},{"word":"couple","start":28.029999,"end":28.429998,"confidence":0.99938345,"punctuated_word":"couple","sentiment":"neutral","sentiment_score":-0.12444121390581132},{"word":"days","start":28.429998,"end":28.669998,"confidence":0.7149458,"punctuated_word":"days,","sentiment":"neutral","sentiment_score":-0.11729922890663148},{"word":"so","start":28.669998,"end":28.83,"confidence":0.87396044,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.06476044654846191},{"word":"i'll","start":28.83,"end":29.15,"confidence":0.77718467,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.07897718995809555},{"word":"fix","start":29.15,"end":29.39,"confidence":0.9889107,"punctuated_word":"fix","sentiment":"neutral","sentiment_score":-0.09845946729183196},{"word":"it","start":29.39,"end":29.47,"confidence":0.99872667,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.1320385783910751},{"word":"up","start":29.47,"end":29.63,"confidence":0.99952877,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.06392717361450195},{"word":"today","start":29.63,"end":30.13,"confidence":0.99982965,"punctuated_word":"today.","sentiment":"neutral","sentiment_score":-0.06738726794719696},{"word":"yeah","start":34.67,"end":35.17,"confidence":0.994507,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.00004866626113653183},{"word":"sure","start":44.008873,"end":44.508873,"confidence":0.9770118,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.16524866223335266},{"word":"thank","start":44.648872,"end":44.888874,"confidence":0.9881052,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.40342554450035095},{"word":"you","start":44.888874,"end":45.388874,"confidence":0.9992734,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.2859489321708679},{"word":"bye","start":45.848873,"end":46.348873,"confidence":0.9458061,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.23906657099723816}],"paragraphs":{"transcript":"\nHello. Who is this? I'm fine. Thank you. Yeah.\n\nI received the new tax invoice in the last couple days, so I'll fix it up today. Yeah. Sure. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.04,"end":1.54,"sentiment":"neutral","sentiment_score":0.00977636966854334},{"text":"Who is this?","start":1.5999999,"end":2.58,"sentiment":"neutral","sentiment_score":0.009329908216993013},{"text":"I'm fine.","start":9.36,"end":9.84,"sentiment":"neutral","sentiment_score":0.33161410689353943},{"text":"Thank you.","start":9.84,"end":10.58,"sentiment":"positive","sentiment_score":0.6101210117340088},{"text":"Yeah.","start":24.115,"end":24.595,"sentiment":"neutral","sentiment_score":-0.049457259476184845}],"sentiment":"neutral","sentiment_score":0.20797545245538154,"num_words":9,"start":1.04,"end":24.595},{"sentences":[{"text":"I received the new tax invoice in the last couple days, so I'll fix it up today.","start":24.595,"end":30.13,"sentiment":"neutral","sentiment_score":-0.10719889446216471},{"text":"Yeah.","start":34.67,"end":35.17,"sentiment":"neutral","sentiment_score":0.00004866626113653183},{"text":"Sure.","start":44.008873,"end":44.508873,"sentiment":"neutral","sentiment_score":0.16524866223335266},{"text":"Thank you.","start":44.648872,"end":45.388874,"sentiment":"positive","sentiment_score":0.34468723833560944},{"text":"Bye.","start":45.848873,"end":46.348873,"sentiment":"neutral","sentiment_score":0.23906657099723816}],"sentiment":"neutral","sentiment_score":-0.033120128622447904,"num_words":22,"start":24.595,"end":46.348873}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. Who is this?\n\nChannel 0: Hi. Good morning. This is Airtel accounts. Cameron, how are you today?\n\nChannel 1: I'm fine. Thank you.\n\nChannel 0: That's great to hear. We're just making a follow-up in reference to your two month overdue invoices because our technical team directed us to send a suspension notice, so I don't want that\n\nChannel 1: Yeah.\n\nChannel 0: happen. The\n\nChannel 1: I\n\nChannel 0: reason\n\nChannel 1: received\n\nChannel 0: why\n\nChannel 1: the new tax invoice in the last couple days, so I'll fix it up today.\n\nChannel 0: alright. So we could expect the payment today. In that way, I could\n\nChannel 1: Yeah.\n\nChannel 0: advise them. Alright. Sure. Thank you. Please ensure the outstanding will be settled today to avoid any service disruption.\n\nAlright?\n\nChannel 1: Sure. Thank you.\n\nChannel 0: Alright.\n\nChannel 1: Bye.\n\nChannel 0: Thank you. Have a good one. Be safe.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.04,"end":1.54,"sentiment":"neutral","sentiment_score":0.00977636966854334},{"text":"Who is this?","start":1.5999999,"end":2.58,"sentiment":"neutral","sentiment_score":0.009329908216993013}],"sentiment":"neutral","sentiment_score":0.009441523579880595,"channel":1,"num_words":4,"start":1.04,"end":2.58},{"sentences":[{"text":"Hi.","start":3.4399998,"end":3.84,"sentiment":"neutral","sentiment_score":0.1165621355175972},{"text":"Good morning.","start":3.84,"end":4.5,"sentiment":"neutral","sentiment_score":0.27753596007823944},{"text":"This is Airtel accounts.","start":4.7999997,"end":6.3399997,"sentiment":"neutral","sentiment_score":0.23322977498173714},{"text":"Cameron, how are you today?","start":6.8799996,"end":8.66,"sentiment":"neutral","sentiment_score":0.2614344507455826}],"sentiment":"neutral","sentiment_score":0.2426437841107448,"channel":0,"num_words":12,"start":3.4399998,"end":8.66},{"sentences":[{"text":"I'm fine.","start":9.36,"end":9.84,"sentiment":"neutral","sentiment_score":0.33161410689353943},{"text":"Thank you.","start":9.84,"end":10.58,"sentiment":"positive","sentiment_score":0.6101210117340088}],"sentiment":"positive","sentiment_score":0.4708675593137741,"channel":1,"num_words":4,"start":9.36,"end":10.58},{"sentences":[{"text":"That's great to hear.","start":10.719999,"end":11.759999,"sentiment":"positive","sentiment_score":0.644962877035141},{"text":"We're just making a follow-up in reference to your two month overdue invoices because our technical team directed us to send a suspension notice, so I don't want that","start":11.759999,"end":24.134998,"sentiment":"neutral","sentiment_score":-0.09777362272143364}],"sentiment":"neutral","sentiment_score":-0.007744956084273078,"channel":0,"num_words":33,"start":10.719999,"end":24.134998},{"sentences":[{"text":"Yeah.","start":24.115,"end":24.595,"sentiment":"neutral","sentiment_score":-0.049457259476184845}],"sentiment":"neutral","sentiment_score":-0.049457259476184845,"channel":1,"num_words":1,"start":24.115,"end":24.595},{"sentences":[{"text":"happen.","start":24.134998,"end":24.535,"sentiment":"neutral","sentiment_score":-0.06145107746124267},{"text":"The","start":24.535,"end":24.695,"sentiment":"neutral","sentiment_score":-0.06345566362142563}],"sentiment":"neutral","sentiment_score":-0.06245337054133415,"channel":0,"num_words":2,"start":24.134998,"end":24.695},{"sentences":[{"text":"I","start":24.595,"end":24.755,"sentiment":"neutral","sentiment_score":-0.05726311355829239}],"sentiment":"neutral","sentiment_score":-0.05726311355829239,"channel":1,"num_words":1,"start":24.595,"end":24.755},{"sentences":[{"text":"reason","start":24.695,"end":25.095,"sentiment":"neutral","sentiment_score":-0.11504124104976654}],"sentiment":"neutral","sentiment_score":-0.11504124104976654,"channel":0,"num_words":1,"start":24.695,"end":25.095},{"sentences":[{"text":"received","start":24.755,"end":25.154999,"sentiment":"neutral","sentiment_score":-0.09226176142692566}],"sentiment":"neutral","sentiment_score":-0.09226176142692566,"channel":1,"num_words":1,"start":24.755,"end":25.154999},{"sentences":[{"text":"why","start":25.095,"end":25.595,"sentiment":"neutral","sentiment_score":-0.10916589200496674}],"sentiment":"neutral","sentiment_score":-0.10916589200496674,"channel":0,"num_words":1,"start":25.095,"end":25.595},{"sentences":[{"text":"the new tax invoice in the last couple days, so I'll fix it up today.","start":25.154999,"end":30.13,"sentiment":"neutral","sentiment_score":-0.1115237553914388}],"sentiment":"neutral","sentiment_score":-0.1115237553914388,"channel":1,"num_words":15,"start":25.154999,"end":30.13},{"sentences":[{"text":"alright.","start":31.17,"end":31.57,"sentiment":"neutral","sentiment_score":0.030006911605596542},{"text":"So we could expect the payment today.","start":31.57,"end":33.97,"sentiment":"neutral","sentiment_score":0.04748409507530076},{"text":"In that way, I could","start":33.97,"end":34.77,"sentiment":"neutral","sentiment_score":0.026016632840037347}],"sentiment":"neutral","sentiment_score":0.03788298010252989,"channel":0,"num_words":13,"start":31.17,"end":34.77},{"sentences":[{"text":"Yeah.","start":34.67,"end":35.17,"sentiment":"neutral","sentiment_score":0.00004866626113653183}],"sentiment":"neutral","sentiment_score":0.00004866626113653183,"channel":1,"num_words":1,"start":34.67,"end":35.17},{"sentences":[{"text":"advise them.","start":34.77,"end":35.75,"sentiment":"neutral","sentiment_score":-0.007239815779030323},{"text":"Alright.","start":37.010002,"end":37.510002,"sentiment":"neutral","sentiment_score":0.08971884101629257},{"text":"Sure.","start":37.57,"end":38.07,"sentiment":"neutral","sentiment_score":0.15562328696250916},{"text":"Thank you.","start":38.21894,"end":38.61894,"sentiment":"positive","sentiment_score":0.3396633714437485},{"text":"Please ensure the outstanding will be settled today to avoid any service disruption.","start":38.61894,"end":43.51894,"sentiment":"neutral","sentiment_score":0.09423901713811435}],"sentiment":"neutral","sentiment_score":0.11238402432124865,"channel":0,"num_words":19,"start":34.77,"end":43.51894},{"sentences":[{"text":"Alright?","start":43.738937,"end":44.238937,"sentiment":"neutral","sentiment_score":0.12864059209823608}],"sentiment":"neutral","sentiment_score":0.12864059209823608,"channel":0,"num_words":1,"start":43.738937,"end":44.238937},{"sentences":[{"text":"Sure.","start":44.008873,"end":44.508873,"sentiment":"neutral","sentiment_score":0.16524866223335266},{"text":"Thank you.","start":44.648872,"end":45.388874,"sentiment":"positive","sentiment_score":0.34468723833560944}],"sentiment":"neutral","sentiment_score":0.2848743796348572,"channel":1,"num_words":3,"start":44.008873,"end":45.388874},{"sentences":[{"text":"Alright.","start":45.738937,"end":46.238937,"sentiment":"neutral","sentiment_score":0.2064061164855957}],"sentiment":"neutral","sentiment_score":0.2064061164855957,"channel":0,"num_words":1,"start":45.738937,"end":46.238937},{"sentences":[{"text":"Bye.","start":45.848873,"end":46.348873,"sentiment":"neutral","sentiment_score":0.23906657099723816}],"sentiment":"neutral","sentiment_score":0.23906657099723816,"channel":1,"num_words":1,"start":45.848873,"end":46.348873},{"sentences":[{"text":"Thank you.","start":46.29894,"end":46.85894,"sentiment":"positive","sentiment_score":0.5236044228076935},{"text":"Have a good one.","start":46.85894,"end":47.738937,"sentiment":"positive","sentiment_score":0.5309836566448212},{"text":"Be safe.","start":47.738937,"end":48.383938,"sentiment":"neutral","sentiment_score":0.2652866691350937}],"sentiment":"positive","sentiment_score":0.4627146013081074,"channel":0,"num_words":8,"start":46.29894,"end":48.383938}]},"summary":{"result":"success","short":"The customer receives a call from Airtel accounts to follow up on their two month overdue invoices. The agent explains that they received a suspension notice and offers to resolve the outstanding payment so the customer can avoid any service disruption. The call ends with the agent reminding the customer to ensure the outstanding payment is settled so they can avoid any service disruption."},"intents":{"segments":[{"text":"We're just making a follow-up in reference to your two month overdue invoices because our technical team directed us to send a suspension notice, so I don't want that Yeah. happen.","start_word":24,"end_word":54,"intents":[{"intent":"Follow-up on overdue invoices","confidence_score":0.03545467}]},{"text":"We're just making a follow-up in reference to your two month overdue invoices because our technical team directed us to send a suspension notice, so I don't want that Yeah. happen. The I reason received why the new tax invoice in the last couple days, so I'll fix it up today. alright.","start_word":24,"end_word":75,"intents":[{"intent":"Fix up overdue invoices","confidence_score":0.08962959}]},{"text":"So we could expect the payment today. In that way, I could Yeah. advise them. Alright.","start_word":76,"end_word":91,"intents":[{"intent":"Receive payment","confidence_score":0.024294462},{"intent":"Confirm payment status","confidence_score":0.0015401375}]},{"text":"Please ensure the outstanding will be settled today to avoid any service disruption. Alright? Sure.","start_word":95,"end_word":109,"intents":[{"intent":"Verify payment settlement","confidence_score":0.002878689}]}]},"sentiments":{"segments":[{"text":"Hello. Who is this? Hi. Good morning. This is Airtel accounts. Cameron, how are you today? I'm fine.","start_word":0,"end_word":17,"sentiment":"neutral","sentiment_score":0.2093917578458786},{"text":"Thank you. That's great to hear.","start_word":18,"end_word":23,"sentiment":"positive","sentiment_score":0.6126726269721985},{"text":"We're just making a follow-up in reference to your two month overdue invoices because our technical team directed us to send a suspension notice, so I don't want that Yeah. happen. The I reason received why the new tax invoice in the last couple days, so I'll fix it up today. alright. So we could expect the payment today. In that way, I could Yeah. advise them. Alright. Sure. Thank you. Please ensure the outstanding will be settled today to avoid any service disruption. Alright? Sure. Thank you. Alright. Bye.","start_word":24,"end_word":113,"sentiment":"neutral","sentiment_score":-0.0011477385414764283},{"text":"Thank you. Have a good one.","start_word":114,"end_word":119,"sentiment":"positive","sentiment_score":0.5224757790565491},{"text":"Be safe.","start_word":120,"end_word":121,"sentiment":"neutral","sentiment_score":0.308199405670166}],"average":{"sentiment":"neutral","sentiment_score":0.09932700167880967}}}}