{"metadata":{"transaction_key":"deprecated","request_id":"019f3543-a273-7801-8deb-2ca24b4ee79c","sha256":"efe3a4729afc5e57c1e36d7f5c56363eac9c67e2bb285061b83ebb719fe3982b","created":"2026-07-06T02:30:54.465Z","duration":13.823937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":48,"output_tokens":48},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":48,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Monday to Friday, 08:30AM to 5PM. Please visit our website at focussoftware.com for more information, or leave us your name, phone number, and reason for calling. And one of our team will get back.","confidence":0.99902344,"words":[{"word":"monday","start":2.8799999,"end":3.1999998,"confidence":0.7006836,"punctuated_word":"Monday","sentiment":"neutral","sentiment_score":0.06940844655036926},{"word":"to","start":3.1999998,"end":3.36,"confidence":0.95703125,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.019745074212551117},{"word":"friday","start":3.36,"end":3.84,"confidence":0.8913574,"punctuated_word":"Friday,","sentiment":"neutral","sentiment_score":0.02867720276117325},{"word":"08:30am","start":3.84,"end":4.72,"confidence":0.9970703,"punctuated_word":"08:30AM","sentiment":"neutral","sentiment_score":0.037869893014431},{"word":"to","start":4.72,"end":4.88,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.04977458342909813},{"word":"5pm","start":4.88,"end":5.7,"confidence":0.9980469,"punctuated_word":"5PM.","sentiment":"neutral","sentiment_score":0.03470106050372124},{"word":"please","start":5.8399997,"end":6.16,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.003779873251914978},{"word":"visit","start":6.16,"end":6.3999996,"confidence":1.0,"punctuated_word":"visit","sentiment":"neutral","sentiment_score":0.010087981820106506},{"word":"our","start":6.3999996,"end":6.56,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.07293020188808441},{"word":"website","start":6.56,"end":7.04,"confidence":0.9980469,"punctuated_word":"website","sentiment":"neutral","sentiment_score":0.08940419554710388},{"word":"at","start":7.04,"end":7.2,"confidence":0.9921875,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.04810292273759842},{"word":"focussoftware.com","start":7.2,"end":8.48,"confidence":0.9835205,"punctuated_word":"focussoftware.com","sentiment":"neutral","sentiment_score":0.15157592296600342},{"word":"for","start":8.48,"end":8.639999,"confidence":0.9902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.05003935098648071},{"word":"more","start":8.639999,"end":8.88,"confidence":1.0,"punctuated_word":"more","sentiment":"neutral","sentiment_score":0.09347215294837952},{"word":"information","start":8.88,"end":9.38,"confidence":0.73254395,"punctuated_word":"information,","sentiment":"neutral","sentiment_score":0.09854066371917725},{"word":"or","start":9.679999,"end":9.92,"confidence":0.99902344,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.026189416646957397},{"word":"leave","start":9.92,"end":10.16,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.025151416659355164},{"word":"us","start":10.16,"end":10.32,"confidence":1.0,"punctuated_word":"us","sentiment":"neutral","sentiment_score":-0.0216573029756546},{"word":"your","start":10.32,"end":10.48,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.03256940096616745},{"word":"name","start":10.48,"end":10.88,"confidence":0.9975586,"punctuated_word":"name,","sentiment":"neutral","sentiment_score":0.017055965960025787},{"word":"phone","start":10.88,"end":11.12,"confidence":1.0,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.020697087049484253},{"word":"number","start":11.12,"end":11.36,"confidence":0.94140625,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":0.022458858788013455},{"word":"and","start":11.36,"end":11.599999,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.014750391244888306},{"word":"reason","start":11.599999,"end":11.92,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.048005491495132446},{"word":"for","start":11.92,"end":12.08,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.1374375820159912},{"word":"calling","start":12.08,"end":12.48,"confidence":0.8190918,"punctuated_word":"calling.","sentiment":"neutral","sentiment_score":0.025585301220417023},{"word":"and","start":12.48,"end":12.639999,"confidence":0.99316406,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.177186518907547},{"word":"one","start":12.639999,"end":12.88,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.19642825424671173},{"word":"of","start":12.88,"end":12.96,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.31519728899002075},{"word":"our","start":12.96,"end":13.12,"confidence":0.99902344,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.2326391488313675},{"word":"team","start":13.12,"end":13.36,"confidence":0.9980469,"punctuated_word":"team","sentiment":"neutral","sentiment_score":0.17759449779987335},{"word":"will","start":13.36,"end":13.44,"confidence":0.9980469,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.14947642385959625},{"word":"get","start":13.44,"end":13.599999,"confidence":0.9980469,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.12901906669139862},{"word":"back","start":13.599999,"end":13.823937,"confidence":0.71398926,"punctuated_word":"back.","sentiment":"neutral","sentiment_score":0.1168072521686554}],"paragraphs":{"transcript":"\nMonday to Friday, 08:30AM to 5PM. Please visit our website at focussoftware.com for more information, or leave us your name, phone number, and reason for calling. And one of our team will get back.","paragraphs":[{"sentences":[{"text":"Monday to Friday, 08:30AM to 5PM.","start":2.8799999,"end":5.7,"sentiment":"neutral","sentiment_score":0.040029376745224},{"text":"Please visit our website at focussoftware.com for more information, or leave us your name, phone number, and reason for calling.","start":5.8399997,"end":12.48,"sentiment":"neutral","sentiment_score":0.037070417776703835},{"text":"And one of our team will get back.","start":12.48,"end":13.823937,"sentiment":"neutral","sentiment_score":0.18679355643689632}],"sentiment":"neutral","sentiment_score":0.07282156080884092,"num_words":34,"start":2.8799999,"end":13.823937}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Monday to Friday, 08:30AM to 5PM. Please visit our website at focussoftware.com for more information, or leave us your name, phone number, and reason for calling. And one of our team will get back.","paragraphs":[{"sentences":[{"text":"Monday to Friday, 08:30AM to 5PM.","start":2.8799999,"end":5.7,"sentiment":"neutral","sentiment_score":0.040029376745224},{"text":"Please visit our website at focussoftware.com for more information, or leave us your name, phone number, and reason for calling.","start":5.8399997,"end":12.48,"sentiment":"neutral","sentiment_score":0.037070417776703835},{"text":"And one of our team will get back.","start":12.48,"end":13.823937,"sentiment":"neutral","sentiment_score":0.18679355643689632}],"sentiment":"neutral","sentiment_score":0.07282156080884092,"channel":1,"num_words":34,"start":2.8799999,"end":13.823937}]},"summary":{"result":"success","short":"Monday to Friday, 08:30AM to 5PM. Please visit our website at focussoftware.com for more information, or leave us your name, phone number, and reason for calling. And one of our team will get back."},"intents":{"segments":[{"text":"And one of our team will get back.","start_word":26,"end_word":33,"intents":[{"intent":"Inform and inform","confidence_score":0.004404431}]}]},"sentiments":{"segments":[{"text":"Monday to Friday, 08:30AM to 5PM. Please visit our website at focussoftware.com for more information, or leave us your name, phone number, and reason for calling. And one of our team will get back.","start_word":0,"end_word":33,"sentiment":"neutral","sentiment_score":0.07385425269603729}],"average":{"sentiment":"neutral","sentiment_score":0.07385424772898357}}}}